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user_d5e046
1st Topic

Visitor

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4 Messages

Monday, March 7th, 2022

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Comcast email no longer working on iPad

A few days ago, my Comcast email stopped working in the mail app on my iPad. It just couldn’t connect and retrieve my email. I tried deleting the account and adding it back, but it won’t do that either. It just says “Xfinity is unavailable”. I can access my email on other devices or via the website, just not on my iPad. My login information is correct. Is this part of a more widespread problem? What can I do?

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3 years ago

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CCMike1

Official Employee

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933 Messages

3 years ago

Hello @user_d5e046 and thank you for reaching out. I know how important it is to log into your email from the iPad. I would like to ask, have you tried resetting your network settings on the device?

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user_d5e046

Visitor

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4 Messages

@XfinityMikeB​, I don’t think the network settings are the problem. I kept trying to add the account, and eventually I was able to. However, it is only sometimes able to connect and update my mail. I never know when it will work.

3 years ago

0

XfinityDilary

Official Employee

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2.4K Messages

Thanks for sharing! Are you using the Apple Mail app to access our email or our connect website? Here is a link for additional information on how to access the Xfinity Connect Website. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_d5e046

Visitor

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4 Messages

I can connect via the website, so I’ve been doing that. It’s the Apple Mail App that only sometimes can access my Comcast account. It has no problem with Gmail, though.

3 years ago

0

CCTyler1

Problem Solver

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409 Messages

Okay, got it; thanks for that update! Just to confirm, all necessary software updates have been ran, on this apple device you've been experiencing the email server issues with, correct? I know that sometimes new updates can cause temporary errors, when trying to connect other email accounts, through the account settings. 

I no longer work for Comcast.

3 years ago

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user_d5e046

Visitor

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4 Messages

It was up to date when the problem started. I just ran the latest software update, and I’m still having a problem.

3 years ago

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user_41c049

Visitor

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1 Message

3 years ago

I’m having the same problem and tried deleting and adding my comcast account with no luck either.  My ipad is software is up to date. VERY FRUSTRATING!

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