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robert.n045
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4 Messages

Monday, September 12th, 2022 10:01 PM

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The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

All day (9/12/2022), the Comcast mail system has been error-prone. In most cases, it just times out and suggests trying later (not an option for me). Now it seems that a problem is with a certificate. 

The message is:  "The certificate for domain 'IMAP-east.ge.xfinity.com' is untrusted."  So, where do we go with this creaky system?  Tests run from an iPhone or an IPad do not reveal a problem, but the laptop browser version (Google, Firefox, Edge) definitely does have a problem.

What can I do to identify the problem, and what is Concast doing to fix the problem?

Bob

Question

 • 

Updated 

3 years ago

4.9K

59

Accepted Solution

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

3 years ago

For anyone else continuing to experience this issue, please let us know!

2

robert.n045

Visitor

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4 Messages

@XfinityMorgan​ Hi...Thank you for the reply; I appreciate it, as I hope all those who also commented may have. The certificate was not the only issue, although it may have precipitated the incessant timeouts for several days. I believe that it should not have taken the time that it did to rectify the problem. Further, there should be a way to post a notice that the issue has been noticed and was being fixed.

3 years ago

0

Tuckerdf

Contributor

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25 Messages

I haven't used the Comcast interface for a day or so but I'm now using the Win box with the issue and it has been back to normal for this session. Think it's fixed.

3 years ago

0

user_8837eb

Visitor

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1 Message

3 years ago

I'm having the same issue!

1

XfinityRyanE

Official Employee

 • 

1.1K Messages

Hello @user_8837eb, thanks for reaching out to let us know that you are also having this issue. Our team was aware of an issue with our email serves and worked hard to get this resolved as quickly as possible. 
Yesterday, our teams are reporting this issue should be taken care of, and email services should be working normally. 

Please let us know if you are still having any issues with this error. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1c9a67

Visitor

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1 Message

3 years ago

I am also getting this message. I tried to call several times which as expected was a total waste of time. I find it amazing how poor Comcast support is.

0

user_ae1e6f

Visitor

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1 Message

3 years ago

so is there no answer to this that will fix it and not to happen anymore??

3

user_73d6ab

Visitor

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1 Message

@user_ae1e6f​ Same here in Hershey, Pa,

3 years ago

0

CCChe

Official Employee

 • 

6.9K Messages

Hello @user_ae1e6f. We were recently having some problems with our email servers. The issues have since been resolved. I wanted to check in with you to see if your issue has been resolved as well? 

I no longer work for Comcast.

3 years ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

Welcome to our community forum, @user_73d6ab! It looks like the Email issue have been resolved. How is your service doing at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

OnTheRiver29

New Poster

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2 Messages

3 years ago

it is happening to me a

for the past hour

1

CCCam

Official Employee

 • 

232 Messages

Hello @OnTheRiver29. It looks like the email issues occurring a couple of days ago have been resolved. Please let us know if you are still having issues with your email. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_4488a4

Visitor

 • 

2 Messages

3 years ago

I'm getting same in Pittsburgh on 9/12/22.  I've re-started and shut down but still get same popup.  Makes me afraid to use.  Took a picture.  Reads:  "Error     The certificate for domain imap-east.ge.xfinity.com is untrusted."   

Mary Ann 

1

user_266144

Visitor

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3 Messages

@user_4488a4​ Pittsburgh here too....same issue that started earlier today

3 years ago

DME306

Visitor

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2 Messages

3 years ago

Me too. All day today.

2

Magraz

Contributor

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15 Messages

@DME306​ Same with me. Sort of glad I am not alone. So far I have not lost any emails when moving them to folders, but this message still keeps popping up. 

3 years ago

user_03fef7

Visitor

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1 Message

XFINITY INVESTIGATING HERE IN NJ CALLED 

3 years ago

0

SusanLC

Contributor

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30 Messages

3 years ago

Crickets....Come on Comcast, please respond

2

CCMike1

Official Employee

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933 Messages

Hi @SusanLC, if you need assistance, send me a direct message 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCMike1

Official Employee

 • 

933 Messages

Hi @SusanLC, if you need assistance, send me a direct message 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_518f8d

Visitor

 • 

1 Message

3 years ago

Same issues here.

"The certificate for domain 'imap-east.ge.xfinity.com' is untrusted."

Please advice ASAP.

0

user_ae5f5d

Visitor

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2 Messages

3 years ago

[Edited: "Language"] is this i cant delete messages either..when you pay almost 300 a month you expect better service

(edited)

1

user_bd2064

Contributor

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59 Messages

@user_ae5f5d​ They only worry about the $300.00 per month, not the service. Get real it's Comcast!

3 years ago

user_b965e3

Visitor

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1 Message

3 years ago

same here  - all day.  Where are you comcast!!!

1

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_b965e3 Good evening! Thank you for reaching out to our Community Forums Team of experts regarding your services. I can see how this would be frustrating, since we use email for all types of communication. We were able to get the ticket resolved. Are you still experiecing technical difficulties? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d87fed

Visitor

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4 Messages

3 years ago

Yup, same thing here….the email has not been right, for the past week

0

user_262f83

Visitor

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1 Message

3 years ago

Diddo

Pinging imap-east.ge.xfinity.com [96.117.3.131] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out

0

TinaMarie3

New Poster

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2 Messages

3 years ago

Same issue here.  Very aggravating.  What is being done?

1

XfinityLinda

Official Employee

 • 

1.8K Messages

Hey, @TinaMarie3! The email issues have been resolved. Please let me know if you are still having issues. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

English53

Contributor

 • 

38 Messages

3 years ago

I am getting the same error today (9/12/22). Also having trouble loading emails. Sometimes it looks as if my inbox is empty; other times I can see the subject lines, and in fact continue to see the subject line if I click on an email, but the body of the email doesn't load. Are others having these problems along with the "The certificate for domain 'imap-east.ge.xfinity.com' is untrusted" error (which is what I also see)? Does anyone know if Xfinity is doing anything?

1

user_ae5f5d

Visitor

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2 Messages

@English53​ apparently not! dont bother with online support either it sux

3 years ago

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