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@WDK99 If the port doesn't work for smtp outgoing, make sure the tls/ssl box is checked in the manual config. Most modern stuff uses submit on 587, but I have no idea what legacy stuff Xfinity is dealing with in your market. The other port used
Error - Could not connect to SMTP server
I am on a Mac, Ventura 13.2.1 I bought a new phone and went to Xfinity store to change my plan. They said do it on the app, so I did but did not have my password, so I reset it there in the store. That is when all heck broke loose. I went home and all my email accounts were not able to connect to
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How do you stop Spam addressed to User(#####)@comcast.net. Where (#####) appears to be randomly generated numbers?
All of a sudden I've started receiving spam addressed to User(#####)@comcast.net. With randomly gererated numbers. I can sometimes unsubscribe from the junk Email but later will receive the same junk email with a different User(#####)where the number portion changes. Sometimes I try to unsubscribe I
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Customer Service
Another user here has the exact same issues as me Unable to Retrieve Recordings | Xfinity Community Forum
Unable to Retrieve Recordings error message!
All of a sudden when I go to watch my DVR recordings on either "xfinity.com/stream/recordings" web site or on my android devices using the xfinity stream app I am getting the following error message "Unable to Retrieve Recordings". And none of my recordings are showing. However all the recordings ar
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I tried the link customer.xfinity.com/settings/xid/uidemail and logged in. still don't see my other email user accounts. I'm using my primary email account.
No Access to secondary Email user accounts
After logging into my account with my primary through xfinity.com I then clicked the person icon on the top right corner. after clicking on the person on the top right corner I then select account and identity. As I scroll down, there are no other users except the primary. I then click on Xfinity ID
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user_4tsxgq Thank you for this update. I am sorry that that you have not received a response. Here are few other options that may help to access mangafire.to on your Wi-Fi. Because this issue points to a network issue, please try the following: Rest
Website issue
Something is up with my safari on my iPhone, when I have Wi-Fi on a certain site doesn’t connect but all other sites do connect, that one site said server issues. When Wi-Fi is off that one site goes through on data, what is going on through all the trouble shooting I did, it seems like it’s an issu
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New user, internet speed is very slow
I started the 300M internet service two days ago. Using the xFi gateway. 99% of the time, the speed is very slow, around 10Mbps. Only seen once or twice it goes up to ~50Mbps. Very frustrated. Checked the pinned post on how to troubleshoot. Here is the signal levels. It looks to me the uncorrectable
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Your Home Network
I had this same issue. Another user recommended a “system refresh”. You can say system refresh into you X1 remote. It resolved the problem.
AppleTV Plus App Will Not Launch On X1
Apple TV+ app on COMCAST Xfinity X1 has worked flawlessly for many months until recently. For the past week, AppleTV+ opens normally, a program can be selected, 30 second promotional ads for other shows play normally, but when program should start, error message displays "Video Not Available" "There
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I am able to send email from the xfinity website. My mail is configured correctly, yet the outgoing smtp link shows (OFFLINE). I deleted the account and re-added it using the Xfinity recommended configuration, and I am still able to RECEIVE email, bu
Comcast SEND email not working
Randomly a couple of days ago, send email does not work. My GMAIL accounts send fine, but COMCAST mail stopped sending. Receiving works fine. Did not touch any configs, but checking them show all is correct. smtp.comcast.net port 465 user name and password correct. My iphone is able to receive and S
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The user asked how to do factory reset on flex using the xri6 remote. I think these instructions are for resetting the remote instead.
How can I perform a factory reset on my Xi6-T Flex?
There is no reset button or pinhole on the Flex box. When I was setting it up, I had to do it a couple times. All I remember is that it involved pressing multiple buttons on the remote.
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Also, this is totally unrelated. I just signed up on Sunday and I was automatically assigned this user ID "user_zyqbuh". Can I change it?
New unknown devices connected to my home network via wired connection
Today I got notified that I have two u known devices (PlayStation 5 and PC) connected to home network via wired connection. First, I don’t have wired connection (there is nothing connected to my wifi router except to the wall and second I don’t have a Playstation5 or PC. Can someone help?
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@GPeregrim I agree the instructions could be made clearer. However, the primary user can set anyone up as a Viewer, and not send them an invitation.
Add another email address to comcast.net
How do I add a new email address to my Comcast account? Every time I try to find a solution, I get how to add a new USER to my account. I don't want to add a new user, I want a separate new email address to get mail relating to a volunteer organization. I don't want people to send email to my person
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@XfinityJessie This was a documented Xfinity backend issue; sending user logs is pointless. A update on the documented Xfinity issue would have been helpful
ERROR TVAPP-00114
Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in t
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Thank you for reaching out to us @user_gth4to! I see you have posted this concern in a separate thread and sent a direct message. Please avoid creating multiple comments and/or posts in multiple threads per our Xfinity Forums Acceptable Use Policy. P
My account roll is "member" instead of "primary"
My one and only account's roll is "member" so I can't do certain things especially anything financial related. My account should say "primary" but it doesn't. No matter what I do, either through the Ai chat bot or logging and checking settings I can't change it to primary. How can I get an actual hu
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Want to thank everyone here for posting the problem. It lets a person know that it is not a single user issue.
Error ENT-22011
I keep getting this error when I turn on my Flex tv box. I tried unplugging and plugging back in the box, but that did not help. I could not find any trouble shooting solutions online. Is there anything I can do to fix it or do I need an xfinity technician to come out and look at my box?
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@user_ksry49 Adding your husband or anyone else name as authorized user just gives them access to your account depending on what user role you give them warrants what access they have, there is not a way to print it out ( you can always take a
Add name on bill
Hello I’d like to add my husband’s name to my xfinity bill, the reason why is because I e need proof of sharing financial responsibilities. How can I get my xfiniti statements under both of our names?
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I'm also having this issue. I have done everything possible, were applicable. This is a bug, and not user error. When is this getting fixed?
Hulu keeps logging me out
This is only happening on my flex, no other devices. Hulu keeps logging me out, its happened 4 times today alone, once while i was watching tv on it
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When I used the user ID search with my mobile #, it had no records even though the account I can access has that number....
Unable to access comcast account or emails
As others have posted, Every time I try to log into my main comcast email account to access those or secondary accounts, I get referred to a support page that says: "Access your Xfinity Email account The quickest way to access your Xfinity Email is by visiting connect.xfinity.com on your computer, t
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These channels come in and out periodically through the day. It's almost like as an app user we are not supposed to get certain programming.
Sept 1st and still no ABC, CBS or Fox on the xfinity stream app
It's not just the Firestick, It's my roku, it's my android and my I phone and I pad. Why is there no update? Do I need to move to YouTube TV? Football is about to start
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user_028459, I appreciate you letting me know you've tried these steps. Are you able to confirm you're signed in to your Xfinity account using the Primary user role?
Voice Mail settings
I have been trying to find a way to change the number of rings Xfinity uses before sending the call to Xfinity Voice mail. I tried adding a forwarding number as suggested elsewhere in this forum but that does not bring a ring number I can change. The advanced call forwarding feature repeatedly says
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This is a main a PUBLIC user support forum. You will need to call Comcast or go to an Xfinity store to cancel services.
Andyr1
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1 year ago
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Cancel MAX Subscription
Please cancel my “MAX” / “HBO MAX” streaming service from my Xfinity plan.
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