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user_nub343
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4 Messages

Monday, September 2nd, 2024 4:26 PM

Sept 1st and still no ABC, CBS or Fox on the xfinity stream app

It's not just the Firestick,  It's my roku, it's my android and my I phone and I pad.

Why is there no update? Do I need to move to YouTube TV? Football is about to start

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Updated 

4 days ago

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user_gmpd5u

10 Messages

14 days ago

Same here buddy…Talked on Saturday for 3 hours to agents and no resolution. It just started last Friday I believe and never had issues. Weird as I still get NBC though as the “In Home” excuse from Xfinity makes no sense as to why we don’t get CBS, ABC and FOX

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XfinityBradM

Official Employee

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535 Messages

14 days ago

@user_nub343 As other users have commented on similar posts, our engineering teams are aware of the issue affecting viewing certain programming and channels outside the home network. Our fix teams are engaged and working to resolve the issue as quickly as possible. 

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user_nub343

4 Messages

@XfinityBradM​ tonight football starts and not a word about anything 

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13 days ago

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XfinityAlyssaA

Official Employee

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1.5K Messages

We apologize that we don't currently have a fix yet @user_nub343 and our dedicated engineering team is still working on this. We apologize for the inconvenience and understand how frustrating this is with football starting. Our engineering team is working to resolve the issue as quickly as possible and we appreciate your patience. Please let us know if there is anything else we can assist with in the meantime. Rest assured, our team is on your side and hope to have an update to share with our impacted customers soon. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_beg5cn

7 Messages

12 days ago

Channels just came back for me... who knows. 

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XfinityAlfonso

Official Employee

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1K Messages

Hey user_beg5cn glad this is working again for you! We are implementing hot fixes, so this will start coming back as these patches are downloaded.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

user_beg5cn

7 Messages

@XfinityAlfonso​ spoke too soon. Now CBS/ABC/FOX don't even show up as to-go channels 🤣 that's one way to "fix" it I guess.

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11 days ago

XfinityRay

Official Employee

 • 

2.1K Messages

No that's not what we want, @user_beg5cn! The issue is still being worked on. We will make sure to update this thread when it has been fully fixed by our engineers.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_gmpd5u

10 Messages

@user_beg5cn​ Just disappeared on mine also!

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10 days ago

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user_wldzy1

1 Message

@user_beg5cn​ they are here in the morning then gone by ten am it’s just weird

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8 days ago

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user_5mdzw8

8 Messages

10 days ago

Still not working!  Philly viewing area.   NFL and college football has started. Need cbs and fox!!!  
I have deleted and installed the app several times!!!  Please give us an update.  

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