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user_d6y0f1
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Friday, November 8th, 2024 8:52 PM

Unable to access comcast account or emails

As others have posted, Every time I try to log into my main comcast email account to access those or secondary accounts, I get referred to a support page that says:

 

"Access your Xfinity Email account

The quickest way to access your Xfinity Email is by visiting connect.xfinity.com on your computer, tablet, or smartphone. Bookmark this page for easy access in the future.

 

To find your email on xfinity.com, click the Account icon in the top-right of the home screen and then click Check Email."

 

I have tried both links and get looped back to this page.   I am not able to access email via xfinity connect either.

I have had this comcast and email accounts for many years, forwarding them to a yahoo email address

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5 days ago

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XfinityThomasA

Official Employee

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1.9K Messages

2 months ago

 

user_d6y0f1 - Thank you for your comment and for joining the Xfinity Forums Community. It's important to us that you're able to access your email. What is happening when trying to access your email via Xfinity Connect?

 

3

0

user_d6y0f1

12 Messages

Om now getting "The Xfinity ID or password you entered was incorrect"

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2 months ago

0

Again

Expert

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31K Messages

@user_d6y0f1​ 

Try clearing your cache and cookies.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

0

user_kw2aax

3 Messages

Trouble logging in to check my email too

This reply has been converted into a comment

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6 days ago

0

user_d6y0f1

12 Messages

2 months ago

Tried that already as well as trying ff, chrome

8

0

Again

Expert

 • 

31K Messages

@user_d6y0f1​ 

Have you tried incognito mode?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

0

XfinityThomasA

Official Employee

 • 

1.9K Messages

user_d6y0f1 - Thank you. The error is specific to your login credentials. Let's try account recovery steps. Can you please try to locate your Xfinity ID using the look-up tool, and, reset your password via xfinity.com/password? Please let me know if you're able to log in after recovering your account and login information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_d6y0f1

12 Messages

trying both phone # and email - after entering the code I get "this information does not match our records"

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2 months ago

0

user_d6y0f1

12 Messages

I am able to log into one account with a username / password and get to emails, but not my main one

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2 months ago

0

XfinityThomasA

Official Employee

 • 

1.9K Messages

 

user_d6y0f1 - Thank you for trying. Happy to learn you're able to access one of your emails. Your contact information must be kept up to date for account recovery purposes. The links shared above are how you're able to recover your account if you're unable to log in due to an incorrect password or username. If you're unable to use the self-service recovery options, the email is unrecoverable I'm afraid.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_d6y0f1

12 Messages

2 months ago

When I used the user ID search with my mobile #, it had no records even though the account I can access has that number....

2

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XfinityKei

Official Employee

 • 

1.2K Messages

@user_d6y0f1 I would like for you to meet us in a direct message, so we can confirm the status of your email accounts. Can you please provide us with your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_d6y0f1

12 Messages

message sent as requested

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2 months ago

0

user_kw2aax

3 Messages

6 days ago

I cannot view my email. Whst can I do

1

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XfinityBrianH

Official Employee

 • 

1K Messages

Thank you for reaching out to us @user_kw2aax! We appreciate you taking the time to reach out on our Forums letting us know you're all running into this email issue. This has now been reported as a known issue that our engineers are working to resolve. We truly apologize for any inconvenience or frustration this has caused, and we appreciate your patience while we work to get this resolved for everyone. Other than using a third-party mail client, we do not have any temporary solutions or workarounds at this time. 


Once we have any updates or show the issue has been resolved, we promise to update this thread with that information. Thanks for your understanding, and we look forward to following up soon! [Edited: corrected information]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

0

user_d6y0f1

12 Messages

6 days ago

When I communicated directly with the tech on 11-8, I was informed my email account was poof, "gone" and nothing could be recovered. 
Has this changed?????

2

0

user_d6y0f1

12 Messages

"If you're unable to use the self-service recovery options, the email is unrecoverable I'm afraid. "

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6 days ago

0

XfinityJorge

Official Employee

 • 

1.8K Messages

 

user_d6y0f1 Thanks for using as our Forums as a tool to contact us and we are sorry to hear that you have not been able to access your email. Our team is here to help and if you send us a DM we are happy to work together. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

user_d6y0f1

12 Messages

5 days ago

I created this thread on 11/8 to get access to my main comcast.net email, ultimately messaging <-> Xfinity Support

Their last reply on 11/8 was:
Thanks so much for reaching out. I am getting 0 results found for b................t@comcast.net.

This means it's not in our system, effectively gone, I'm afraid. 
XfinityThomasA

So

1) Is my lost email "an issue that our engineers are working to resolve"? 

That there is still hope they can be recovered OR

2) are my emails "effectively gone" into the Xfinity / Comcast ether?

(edited)

1

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XfinitySheila

Official Employee

 • 

881 Messages

 

user_d6y0f1 Hi there! I would love to help.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

0

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