Visitor
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2 Messages
Voice Mail settings
I have been trying to find a way to change the number of rings Xfinity uses before sending the call to Xfinity Voice mail. I tried adding a forwarding number as suggested elsewhere in this forum but that does not bring a ring number I can change. The advanced call forwarding feature repeatedly says not currently working, try again later. I was previously able to send calls to my handset voicemail but when I replaced the handset I am not unable to send calls there. Xfinity voice mail preempts it. I can find no way to get past the xfinity autobot to ask for help. I saw elsewhere in this forum that a Level 2 rapair person's assistance is needed to resolve this problem but can't find a way to get there. Please help!!
XfinityAldrik
Official Employee
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1.9K Messages
19 days ago
Thank you for reaching out to us @user_028459! We have a dedicated article for changing the number of rings before voicemail answers. That article can be found here.
Based on what you mentioned, it would appear you were headed to the right place to make these changes. For troubleshooting purposes, please:
The ring count changes on the page immediately, but in some cases the change can take up to 24 hours to take effect.
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user_028459
Visitor
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2 Messages
13 days ago
Thank you for the response. Unfortunately, I have tried your instructions several times but still am unable to get a different message in the Advanced Call Forwarding section. Thus, I never get to a drop down for Rings. Please provide me further assistance so I can fix this. Thanks.
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