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Good Morning, @Annabelle2 Thank you for reaching out. Online transaction history is limited to the last 1–2 years. To find older records, try accessing the Xfinity app (Account > Bill Details > All Transactions) or using the "Load More" b
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Anyway to get Comcast to unlock the setting? It is absurd to rent a gateway and not have admin control of basic functions. If a customer is advanced enough to access the admin then they are advanced enough to manage wi-fi channels.
XB7 WiFi Channel
I can no longer change my WiFi Channel on my XB7. The app says it is being managed automatically. When I login to the Admin in the gateway I am blocked out from editing. I am upset because I know how to manage these settings and they are required making sure my WiFi network is being channeled correc
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I'm having the same basic issue. I've had NOW Internet service for a couple months now. When I click on anything under "Billing & Pay" on the xfinity.com web site, I keep receiving the error "You don't have Xfinity Services". Please advise. Thank
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID
I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so
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Local tv channels
Was looking to possibly downgrade my xfinity tv service to the local basic package. The one with just the local network channels in my area; NBC, CBS, FOX, ABC & PBS. I was told this is about $65 in my area. Like my current “digital economy” tv service, will this basic one also include the local cab
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Channels and Programming
jom59 This has been a reported issue and we are working on a resolution. At this time we don't have any updates. Thank you so much for your patience and understanding that we are limited with our communications at this time, but I am sure an update w
2-Year Peacock Premium Subscription - Unable to Activate
Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription. Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email
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DOCSIS 3.0?
When shopping for a new cable modem, is it pointless to look at DOCSIS 3.0 modems? Are they still accepted? Currently have a SB6183, rated at 683mbps but limited by Xfinity to only get to 300mbps. Netgear CM600 has come down in price and rated at 960mbps, 959 by Xfinity. But only a DOCSIS 3.0. Thank
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Your Home Network
@user_ainvwc Thanks for sharing. I checked around and don't see anything that is done remotely, other than basic troubleshooting. I know it's been a couple days since you posted, but let us know if it's still happening. We'll help troubleshoot when y
Callers can’t hear me
I am using a Vtech 4 line phone system on a comcast business voice line everything has been working fine until last week when callers can’t hear us. The microphone works and isn’t on mute. Any ideas?
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I currently have all three (phone, internet, tv) and want to keep all 3 just want to get more of a basic cable. I signed online and clicked "change my plan" but then just pops up with one plan. I will dig around a little more. Thanks!
Changing Plan
Is there a way to change your plan online or do I have to call. Everytime I try here it just offers me 1 package option. I am looking to downgrade my current TV options. I do not really feel like being on hold for 45 minutes to get it done so was hoping there is a way to do it online.
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Hi there, @user_bzqpf1 I'm sorry to hear that you were not able to use your 2 passes. With regard to NOW Wi-Fi passes our support is limited on this forum. On the receipt that you would have received, there should be a number that you can contact and
Refund
I never got to hook my TV up to my pass I bought 2 10$ pass I never got to use they never told me I needed hot spot my phone plan don't allow hot spot so I never used the passes
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Dang it! I see now that my ethernet ports are causing the problem. I’m reading my ethernet ports are limited to one gig. It looks like. I didn’t research everything properly. I’m using a Orbi CBR 750. my Mac computer is achieving about 950 MB downlo
Upgraded to 2 gb service
Upgraded service still only getting 1 gb speed. I need an Xfinity ck to see if the change has gone through?
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Too bad Xfinity Voice couldn't make an arrangement with Nomorobo. The process of using Xfinity's spam call protection can be tedious especially using xfinityspamfeedback.com to report spam calls. Adding persistent numbers to your call block list is h
Nomorobo spam protection ended January 1, 2026 for landlines / VoIP
Nomorobo has stopped spam call protection on landlines and VoIP effective 1/1/2026. See: https://www.nomorobo.com/landline-discontinued Is xfinity providing a replacement? Also, when I click "Learn More About xfinity Voice" from https://connect.xfinity.com/voice/voicemail I am taken to this page htt
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Unresolved issues with Seasonal Convenience Plan
Hello, I'm reaching out regarding an ongoing issue with my seasonal convenience plan, it was never resolved through the live chat service nor via phone with customer care. In all previous conversations with customer support and live chat, I was assured they would adjust my seasonal convenience plan
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Billing
Thank you COMCAST for confirming that you are only interested in your Corporate GREED and could care less about Yankees fans. Keeping the Mets SNY Channel on basic cable underscores how underhanded your $business$ practices are. You charge too much a
Xfinity Dropping YES Network
Hello, I am a Comcast Xfinity subscriber who receives TV/Internet through this company. My family has had a subscription for over 20 years, even predating Xfinity with Suscom. I live in the NY area and am a huge sports fan. I would say that a vast majority of the tv I consume is live sporting events
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The streaming is done on a desktop only. I've done the basic reboots, changed the ethernet cable etc. This only applies when streaming xfinity network programs. I have no issues with paramount, youtube or amazon prime. We aslo have issues with regula
Streaming
Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par
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Hello @ItsDentime We highly suggest some of the basic troubleshooting suggested by @EG . But what issues are you seeing with the hardwired connection? Are you getting no connection at all when plugged in directly or just slower speeds?
Ethernet Ports Not Working
Hello, I recently moved, and started internet service, receiving a XB8T router. The router works with all devices via wireless, but does not work with ethernet. I've tried all four ports in the back of the router, and attempted both direct to a device, as well as using a router. Are there any soluti
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I can promise you that we aren't "just kicking it down the road." We are limited by the agreements that the channels have agreed to. I can understand that you are frustrated. We do have chances to renegotiate the contracts from time to time, and we w
Location Issue on Sports Live Stream even though I am close to home
I have gotten a location issue when trying to live stream live sports on the Stream app (my last 3 times trying to watch different sports (football on Fox, soccer on Univision, soccer on NBCSN). I am not at home, but near home. Can I only stream while at home? That would be an odd twist, since I'd o
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user_srsch7 We are not showing that the Perplexity AI Xfinity Reward is available. This could be due to limited quantities and all redemptions have taken place. All codes would be while supplies last and can end early if all codes have been supplied.
Xfinity Rewards: Can't Find the Complimentary one-year Perplexity Pro subscription Offer
Sorry, I seem to have lost the prior conversation. I edited a comment and now everything is gone. To restate: I cannot find where the promo code for this offer is located. I have not seen any prior promo offer on my rewards page. According to Perplexity, the offer has been available since February 1
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Deal on Internet Service
Unfortunately my current Xfinity deal will expire soon and the cost of my internet service will increase significantly. I only need basic internet similar to my current service. Can you possibly help me get another good deal so I can keep my service with Xfinity?
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Customer Service
Missing On Demand programs are not limited to PBS. A random check of channels confirms that a number of episodes have not been uploaded to On Demand. Xfinity showcases many great new programs as well, and the malfunction of the On Demand Find Shows s
NJSenior
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3 years ago
to the conversation:
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Missing PBS Programs
Call the Midwife, S12, episodes 7 and 8 have not been uploaded to On Demand. Also, Tom Jones, S1, episode 1 has also not been added. Please don't blame PBS. I've already contacted them and was informed that they forwarded these programs to Comcast. Could someone please look into this. PBS shows are
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