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user_91mabp
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Thursday, January 22nd, 2026 7:39 PM

You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services
There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so frustrating. 

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3 days ago

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XfinityMatthew

Official Employee

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1.4K Messages

21 days ago

 

user_91mabp Sorry to hear you are having issues accessing the account information. We would be happy to check what is showing for the Xfinity ID on file and confirm if it matches the info you are entering. To avoid any of that information being shared here publically on our Forums, please send us a direct message with your full name and service address to get started. 
To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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XfinityAmandaB

Official Employee

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2.9K Messages

Thank you for letting us know you are also running into this issue with managing your mobile services. I have run into this error if a customer's mobile account is not connected to their core/home services. Most of the time, your mobile services move with your home services, but in some cases, the mobile lines are left behind. There is an option to help us migrate the mobile lines if they were not moved to the correct account, along with the other services. 

Did you make a change in your account, like moving to a new service address, before this issue started occurring?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_i1862v

Visitor

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4 Messages

All I did was change my email.

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5 days ago

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XfinityDena

Official Employee

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4.1K Messages

Where did you change your email at? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_i1862v

Visitor

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4 Messages

Logged into my Xfinity Account. Worked fine for about a month or so then started seeing that no services message.

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5 days ago

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XfinityDena

Official Employee

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4.1K Messages

Have you used your username to sign in or just the email address? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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5 days ago

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