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user_ainvwc
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2 Messages

Thursday, February 29th, 2024 12:57 AM

Callers can’t hear me

I am using a Vtech 4 line phone system on a comcast business voice line

everything has been working fine until last week when callers can’t hear us. The microphone works and isn’t on mute. Any ideas?

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Updated 

4 months ago

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XfinityBenny

Official Employee

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424 Messages

4 months ago

@user_ainvwc Thanks for sharing. I checked around and don't see anything that is done remotely, other than basic troubleshooting. I know it's been a couple days since you posted, but let us know if it's still happening. We'll help troubleshoot when you get a chance. 

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user_ainvwc

2 Messages

I have not been able to figure out how to get the phones to work 

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4 months ago

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XfinityLinda

Official Employee

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1.1K Messages

@user_ainvwc, oh, no. Sorry you're still having trouble. I know it is not always ideal, but have you had the opportunity to restart your modem to see if this will update everything and possibly correct the issue? I would start with that if you have not, and also unplug and restart the phones as well.

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4 months ago

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