Skip to main content
Vinnie1's profile
Vinnie1
20th Anniversary celebration
Conversationalist
1st Like

Frequent Visitor

 • 

39 Messages

Saturday, March 21st, 2026 5:43 PM

Streaming

Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Paramount, Amazon Prime and YouTube, just Xfinity program TV.

Question

 • 

Updated 

30 days ago

40

1

0

Oldest First
Selected Oldest First
XfinityBradM

Official Employee

 • 

1.3K Messages

1 month ago

@Vinnie1 Is the streaming issue within the Xfinity Stream app? What troubleshooting steps have you taken from your end? Is the issue on multiple devices or a specific one? Do you notice the issue while connected to the in-home network or to other networks as well? 

10

0

Vinnie1

Frequent Visitor

 • 

39 Messages

The streaming is done on a desktop only. I've done the basic reboots, changed the ethernet cable etc. This only applies when streaming xfinity network programs. I have no issues with paramount, youtube or amazon prime. We aslo have issues with regular tv.

Like

Reply

1 month ago

0

XfinityQuemekia

Official Employee

 • 

1.1K Messages

Thanks for confirming @Vinnie1, what issues are you experiencing while using the cable box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

Vinnie1

Frequent Visitor

 • 

39 Messages

Mostly the screen freezing or scrambling for several seconds. 

Like

Reply

1 month ago

0

XfinityQuemekia

Official Employee

 • 

1.1K Messages

Since you've already done the standard reboots and ethernet swaps, could you try streaming in an Incognito window? If it works, a browser extension (like an ad-blocker) is likely conflicting with the Xfinity player.

 

For the TV scrambling, has there been any troubleshooting done? If not, on your TV remote, press the 'A' button and select 'System Refresh.' This is deeper than a standard reboot, it re-syncs your boxes with the local hub and can often clear up scrambling and freezing.

 

If these don't help, I’d like to take a closer look @Vinnie1.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

Vinnie1

Frequent Visitor

 • 

39 Messages

No difference in incognito mode and I have done the system refresh a coupe times in the last 2 weeks.

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here