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user_bzqpf1
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Tuesday, February 3rd, 2026 6:27 PM

Refund

I never got to hook my TV up to my pass I bought 2 10$ pass I never got to use they never told me I needed hot spot my phone plan don't allow hot spot so I never used the passes

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user_bzqpf1

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Yes you should return her money  Brandon miller 

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XfinityRichard

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Hi there, @user_bzqpf1 I'm sorry to hear that you were not able to use your 2 passes. With regard to NOW Wi-Fi passes our support is limited on this forum. On the receipt that you would have received, there should be a number that you can contact and if not you would need to go through the Xfinity Assistant for further assistance.-Richard

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