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Rosedale1
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135 Messages

Wednesday, May 3rd, 2023 9:45 PM

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Missing PBS Programs

Call the Midwife,  S12, episodes 7 and 8 have not been uploaded to On Demand.   Also,  Tom Jones, S1, episode 1 has also not been added.   Please don't blame PBS.  I've already contacted them and was informed that they forwarded these programs to Comcast.   Could someone please look into this.   PBS shows are only available for a limited time.   Thanks 

Question

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Updated 

1 year ago

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Bulkington

Gold Problem Solver

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577 Messages

1 year ago

Call the Midwife 1207 and Marie Antoinette 107 from last week have been added to On Demand.

Tom Jones 101 is still missing.  

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NJSenior

New Poster

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16 Messages

1 year ago

Missing On Demand programs are not limited to PBS. A random check of channels confirms that a number of episodes have not been uploaded to On Demand. Xfinity showcases many great new programs as well, and the malfunction of the On Demand Find Shows search feature (M!DCBPF) does not allow customers to fully enjoy On Demand. Please solve these problems.

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XfinityRay

Official Employee

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2.2K Messages

Thank you for sharing more about what is happening, @Rosedale1. We don't want your service working like that and will get to the bottom of this. With that error, we would need to try to send some signals to your equipment as the next step. Have you tried a refresh and a restart signal for the cable box or had an agent send one? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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XfinityRay

Official Employee

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2.2K Messages

Thank you for listing the Discovery program. I am definitely seeing this issue across multiple networks in this thread. I will need to access your account so I can check on your cable box style and some other things to further help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

CCRenee

New Problem Solver

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169 Messages

1 year ago

Hi @Rosedale1, and thanks for reaching out to us at Xfinity!

 

Thanks for letting us know how we can help, and sorry for the issues you're having with episodes of Tom Jones and Call the Midwife. We'd be happy to help with your content concerns. 

 

Please send our team a direct message with your full name and address. Our team can further investigate this issue.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Rosedale1

Contributor

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135 Messages

1 year ago

Hello.   Episode 8 of Call the Midwife still hasn't been added.   This is the final episode of Season 12.  Please upload this episode before time runs out. 

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