Visitor
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1 Message
Ethernet Ports Not Working
Hello,
I recently moved, and started internet service, receiving a XB8T router. The router works with all devices via wireless, but does not work with ethernet. I've tried all four ports in the back of the router, and attempted both direct to a device, as well as using a router.
Are there any solutions to getting this fixed?
EG
Expert
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113.9K Messages
12 days ago
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter. If that doesn't work, get it swapped out for another.
Good luck !
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XfinityMatthew
Official Employee
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967 Messages
11 days ago
Hello @ItsDentime We highly suggest some of the basic troubleshooting suggested by @EG . But what issues are you seeing with the hardwired connection? Are you getting no connection at all when plugged in directly or just slower speeds?
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EG
Expert
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113.9K Messages
11 days ago
Oy....
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