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Tek
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Problem Solver

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856 Messages

Monday, January 3rd, 2022 1:10 AM

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XB7 WiFi Channel

I can no longer change my WiFi Channel on my XB7. The app says it is being managed automatically. When I login to the Admin in the gateway I am blocked out from editing. 

I am upset because I know how to manage these settings and they are required making sure my WiFi network is being channeled correctly. 

How to I re-enable this feature? 

Question

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Updated 

3 years ago

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Andyr1

Gold Problem Solver

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7.9K Messages

3 years ago

Get your own router...

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Jimdish07

Contributor

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67 Messages

@andyross​ Your brilliant observation doesn't address everyone's issues. Any chance you have something better to do than troll message boards?

3 years ago

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Tek

Problem Solver

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856 Messages

3 years ago

How can I do that with Xfinity Voice / Landline service? 

(edited)

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EG

Expert

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107.1K Messages

@Tek

How can I do that with Xfinity Voice / Landline service? 

Third-party combination modem / router gateway devices that also support phone service (eMTA's) are available at retail.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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Tek

Problem Solver

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856 Messages

Anyway to get Comcast to unlock the setting? It is absurd to rent a gateway and not have admin control of basic functions. If a customer is advanced enough to access the admin then they are advanced enough to manage wi-fi channels. 

3 years ago

XfinityJosephA

Official Employee

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1.4K Messages

I apologize that there is no way to enable or unlock that feature @Tek. Your best bet would be to enable bridge mode and use your own router. If you have any other questions, please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

EG

Expert

 • 

107.1K Messages

Or get your own device(s) as stated and save the rental fee entirely....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

Jimdish07

Contributor

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67 Messages

@XfinityJosephA​ What if you already have another router and access point on separate floors? Should I be expected to pay for a 4th wifi router in order to get a basic feature to work? It's not like we don't pay enough to expect our modem doesn't choose the most congested channel then lock me out from changing it. How about just allow it to be unlocked if it's not working properly?

 

3 years ago

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Andyr1

Gold Problem Solver

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7.9K Messages

3 years ago

Comcast has stupidified the interface and options for their gateways. I guess they find too many people mess around and cause problems that then end up costing Comcast money for support to fix. There is no way to do it yourself anymore.

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Tek

Problem Solver

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856 Messages

@andyross If you are able to access the main admin panel then you should be able to adjust the settings.

What is funny, if it says they are automatic, but I can see they are still set to what I manually set them to. So Xfinity never reset it to Automatic. They just locked it out.

(edited)

3 years ago

Jimdish07

Contributor

 • 

67 Messages

3 years ago

I agree and would like to do the same. I have a separate router in my basement on 5g exclusively for my wife's business and an access point on the upper floor with 5g for the bedrooms. My XB7 is on the main floor with 5g turned off so not to interfere but 2.4 is on. In our wifi congested area (partly because of hotspots all defaulted on by Xfinity) my XB7 has locked it's 2.4 wifi to compete against the most powerful signals on the most congested channel! How is this helping me or anyone else? Let me change the channel please! This is wrong. 

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