My condo development loses internet connectivity every day at around the same time. There are several dozen residents that talk about the outage on our website so I am going to assume it is the entire development. We all get unsolicited texts from Xfinity saying they are aware of an outage and sever

On August 30, 2021, an Xfinity Community Expert blatantly insulted me in the first line of their Private Message to me. I replied by asking this Expert how do I report their abuse. I have not yet received an answer in three days. How do I report abuse of an Xfinity Community Expert?

We are a dual career family working from home and having a reliable internet connection is a must for my household to earn our income. I’ve been through incompetent customer support calls who run by the “restart your modem” script. They even put a ghost technician appointment on my account that keep

Hello, my area got hit by that big storm that struck MA and other East coast states a few days ago. We just got our power restored last night. During the storm, the high winds knocked a huge branch off a tree in front of my house, and that branch snapped the wire between the street and my house for

How do I get my gateway CGM4140COM to run at 2.4MgHz

I got Wi-Fi installed back in March 2024 and the technician mentioned someone from the maintenance team will come and cover up the orange cable in the backyard but no one ever showed up. Can someone help me?

My recent bill showed that my Automatic Payments and Paperless Discount has been discontinued. I am still signed up for both Automatic Payments and Paperless Discount. Is there a time limitation for receiving that discount? Or do I need to re-apply regularly for this discount?

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect. The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue with y

I don’t know how to direct message. I only have access to my iPhone. Please help

We're having a case repeatedly closed again and again without doing any work. On 03/04/2026 we requested Xfinity to relocate the pedestal box located in the back of our unit because of a major (invasive) water proofing work done by our HOA that wasn't able to be 100% completed due to the pedestal bo

I just "upgraded" my internet plan through a promotion that was sold to me when I asked for a new remote. This was a huge mistake. My internet speeds are now ridiculously slow. They were much faster before. I had similar problems before. The tech came, said the line outside was bad, also said the mo

Why is my new white Xfinity Wifi Modem blinking? There is a white light on the front top center of the modem. I thought it was a power light. Now it is blinking. What is it trying to tell me?

Hello, I need assistance from an official employee to add my wife's name to the 'Bill To' address section of my monthly billing statements for residency proof purposes. Please invite me to a private message so I can safely share my account details.

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current provider.

Hi Yall, So, my promotional rate ran out and I changed my plan to save some money. I switched to the Gigabit plan from the Gigabit Extra for two reasons. 1. To save some money. 2. Whiled I'd loose 200Mbps on the download side, according to the plan information on the website, I'd go from 30Mbps to 1

I would like to change my user name in this community forum to something less identifying. Most of the other users show "User3878" or something like that. When I go to the profile the username is grayed out with a red dot next to it.

I am a Diamond member been with Xfinity for over 15 years home & business but it means nothing, a stranger with bad credit can walk in the store & get more than I can .I have gotten estimates from other companies for home and mobile & free phone that is much cheaper. I haven't been able to use my ph

New Xfinity customer here. The setup kit was supposed to come via UPS and they marked it as delivered yesterday afternoon, however there is no sign of any package. Can you ship a replacement or just mark this one as lost and let my local xfinity store know to save one for me?

I submitted a service request (ER ONE ticket #[Edited: "Personal Information") on 4/9 at an Xfinity retail store. Requesting an overhead cable removed so we can complete an exterior remodeling project. I have not heard a response. I came to this forum and saw many replies indicating I should send a

Hello, I have the latest Apple TV - 4K streaming box from Apple, and I have it connected to my Xfinity Wifi. I am able to download the Xfinity Streaming app, but after I enter the activation code, on the www.xfinity.com/authorize page, it logs me in for 1 second and then kicks me out. I should add t