U

Visitor

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1 Message

Sun, Jan 9, 2022 8:00 PM

Automatic Payments and Paperless Discount

My recent bill showed that my Automatic Payments and Paperless Discount has been discontinued. I am still signed up for both Automatic Payments and Paperless Discount. Is there a time limitation for receiving that discount? Or do I need to re-apply regularly for this discount?

Accepted Solution

Again

Expert

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27.4K Messages

4 m ago

@user_371f79 If you've moved you have a new account number, so you needed to sign up again for those discounts.  If you did that in November it takes 3 months [billing] or 45 days before it kicks in.  Depending on when you started in November, your next bill should reflect the discount.

This comment was created from this reply

Official Employee

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340 Messages

5 m ago

Hey @user_371f79, thank you for reaching out to us on our Forums. I can certainly check to see what is going on with the discount. Can you send us a direct message so I can pull everything up? You can send one by clicking the "message" icon in the upper right corner of our forum page by the alerts icon. Once you click on that, click the new message icon that looks like a pencil and paper. From there, input our shared handle Xfinity Support to send us a direct message.

Visitor

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3 Messages

@XfinityNicolas  

I have the same problem. 

I don't see a message icon under or near the bell alerts icon on the upper right corner of the forum page .

btw, I didn't see any place on the main site to open a ticket or call for support.  The bot was not helpful with this issue. 

TIA

XfinityAmir

Official Employee

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6.9K Messages

Hi user_4fa901, we can help you as well. To send a private message,

 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

For the benefit of future users  here is exchange with support:

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# support #

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Sure we can help :) When you sign up for autopay and paperless billing you will receive a $10.00 discount. The discount can take up to 45 days or two billing cycles to appear on the bill but don't worry you will be credited appropriately. So if you just added the features yesterday you can expect to see this discount applied within the next 30-45 days.

1:35 pm
Sun, 23 Jan

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# me #
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ok, thanks I suppose my disappeared automatic payment setup is just one of life's little mysteries that we will live with. I'll set it up automatic payment and If I don't get the discount for December and January by March 01, I'll switch to centuryLink. Again thanks for your help, my vibe is that you risk losing your job if you don't close a ticket every 15 seconds.
7:36 pm
Again

Expert

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27.4K Messages

@user_4fa901​ 

When did you sign up for autopay and ecobill?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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3 Messages

Probably in  November 

In December my service in Boston MA stopped and I started in service in Santa Fe NM which might have something to do with the issue. 

Visitor

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1 Message

16 d ago

Does Xfinity accept a payment from

Zelle?

Venmo?

PayPal?

Google Pay?

Apple Pay?

Official Employee

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340 Messages

Hey @user_45d5ca, thank you for reaching out to us on our forums! Currently the payment options are credit card, debit card, money order, cash (in store), or check. As we evolve as a company, that may change. Our website here, will be where it is updated when other methods are added.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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