Visitor
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1 Message
Equipment never arrived
New Xfinity customer here. The setup kit was supposed to come via UPS and they marked it as delivered yesterday afternoon, however there is no sign of any package. Can you ship a replacement or just mark this one as lost and let my local xfinity store know to save one for me?
Accepted Solution
CCAshley1
Official Employee
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746 Messages
2 years ago
Thank you for sending a private message. May I have your name and address please?
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CCAshley1
Official Employee
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746 Messages
2 years ago
Hi, thank you for reaching out to Xfinity. I understand you have not received your equipment. Please send us a private message so we can look into your concern.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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