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user_d6dc9b
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Tuesday, October 26th, 2021 10:00 PM

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I can’t direct message

I don’t know how to direct message.  I only have access to my iPhone.  Please help

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3 years ago

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3 years ago

@user_d6dc9b Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please post your issue in the proper forum so that it can be addressed either by other customers or by an Official Employee.

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user_635532

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3 years ago

I don't see a direct messaging icon either.

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31K Messages

@user_635532 You can't direct message anyone here, especially official employees, unless you specifically have been requested to do so.  Otherwise, you are in violation of the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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