U

Visitor

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Thu, Jul 21, 2022 7:41 PM

Is this text from Xfinity Assistant valid or a phishing attempt?

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect.

The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue with your connection that can cause issues with your internet and video services. To fix this, I can schedule an appointment for a tech to meet at {my street address} to fix the issue and answer any questions you may have about your services. You'll need to be home, and it's at no additional cost to you." Then it instructs me to reply "1" to "Yes, let's schedule".

Is this legitimate? Oddly, I have been experiencing problems with streaming video over the last week or so.

Accepted Solution

Official Employee

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712 Messages

5 months ago

Hello @user_f10b8b. Great question, and thank you for taking the time to create this post for our forums. This is indeed a legitimate text from Xfinity Assistant. When we have room on our technicians' schedule, it is common for us to proactively seek out accounts with signal and connection issues. If you have been experiencing problems with your in-home network, we encourage you to schedule the free appointment.

 

If the appointment does not resolve the issue, please let us know here so we can continue to assist you.

 

Thanks!

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