1 Message
internet outage
My condo development loses internet connectivity every day at around the same time. There are several dozen residents that talk about the outage on our website so I am going to assume it is the entire development. We all get unsolicited texts from Xfinity saying they are aware of an outage and several outages experienced over the last several days and that they are working to improve service. This isn't a new housing development. Any ideas?
Accepted Solution
XfinityKei
Official Employee
•
1.4K Messages
2 years ago
Hi @uscarolina! Thanks for reaching out to our community for help with your maintenance concerns. I am happy to provide more details and to confirm those days for you! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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