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user_e6kmij
1st Topic

3 Messages

Sunday, August 25th, 2024 1:27 PM

Closed

There is an orange cable in my backyard

I got Wi-Fi installed back in March 2024 and the technician mentioned someone from the maintenance team will come and cover up the orange cable in the backyard but no one ever showed up. Can someone help me?

Question

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Updated 

25 days ago

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XfinityEva

Official Employee

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1.3K Messages

3 months ago

 

user_e6kmij Hey there! You've definitely reached the right place for assistance with this. May I please have you send us a direct message with your full name and service address to get started? 
 
To send a direct message:
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it
 

 

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user_e6kmij

3 Messages

@XfinityEva​ I just sent a message to Xfinity support. Thank you! 

(edited)

3 months ago

0

user_z3im52

4 Messages

25 days ago

I am here with similar problem, I have been waiting from August 2024 till now Oct 2024. No team is coming to install underground cable but state department people come on time and marks as per expectation, but other vendor who has to bury the line does not show up from last 2months after many calls, visits to store. Wanted to raise a complaint as the cable lying on my backyard and neighbors backyard. As a long term customer, I am trying to continue with xfinity but it looks like xfinity does not care about existing customers. Even they are simply accepting if I want to go return and go with other provider. Anyway, getting to a new provider is easy. Posting it here to see if it gets resolved shortly otherwise I will move to other provider shortly. 

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user_e6kmij

3 Messages

They did the work on October 16th, 2024. Almost 2 months after I chatted with the customer support. 

25 days ago

0

user_z3im52

4 Messages

Glad to know that it has got installed. That was too long (looks like more than 7 months) having a cable lying on backyard as its hurdle for grass cutting people and also in many instances. I am not sure whether that wait time works for me. Thanks for the response. 

25 days ago

0

jweaver0312

Expert

 • 

2.1K Messages

@user_z3im52​ Please create your own thread regarding this. Closing resolved thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

25 days ago

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