Our internet was running slower than usual and after a few diagnostics, the Xfinity app said that it may be a hardware issue from the Xfinity side. So at the urging of the diagnostic I booked an appointment. After checking the speed and the cables outside the technician found the issue and left. At

My aunt's bill (whom I am a manager for) is higher, without any extra services that I can see. I have spoken with the Customer Service Reps that answer the phones, and that is what has gotten the problem. I need to speak to someone in the Loyalty/Retention Department to get this figured out.

Hello -- I have auto-payed all my bills to comcast every month, but suddenly have a balance of about $36 that I recently began getting overdue notices for. I need someone to check my record and clear up where these charges came from.

Hello, I was approved for ACP credit, which I received 2 days after approval on Nov 2. However, as a due date is approaching for my second bill (Dec 21), I have not received the $30 credit. I've called both ACP and Billing and didn't receive any concrete answer. Can this please be check for me? than

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

I'd like to remove xFi Complete from my account/unlimited data. Haven't been using much data last 3 months, no need for it. Thanks.

Xfinity is doubling the price for my service now that I'm out of contract - $60 to $120+ - and the chat agent was not able to come up with anything that would get it down anywhere close to the current $60/month for 1 Gbit down / 30 Mbps up. Meanwhile AT&T Fiber is offering 1 Gbit bidirectional servi

I need to cancel the tv part and keep internet. It’s way overpriced. I’m done talking to customer support who can barely understand me and tells me to have a good day every 2minutes.

My autopay Xfinity Internet bill is coming up and bill is higher than what was discussed in Xfinity chat support, I did fill out a consent and chat agent said that this deal was successfully applied on January 16. Please correct. If you need screenshots and chat transcripts. I will gladly send.

My ongoing billing issue with Xfinity started when I noticed I was still being charged after canceling my service at [Edited: "Personal Information"] on Dec 20th,2024. I reached out to Xfinity several times to clarify the situation. I tried using the Xfinity Assistant and live chat to dispute the ch

After 12 days service has been restored from the storms in Portland. Went online to check for credit eligibility for the extended lack of service. The site won’t let you submit for service disruption over 7 days??? That checks out Comcast. [Edited: Language]

Good morning, My 2 year promotional pricing has ended this month and I would like to see what offers there are now for an existing customer to help lower my monthly bill. When I try and see the offers on the website it gives me an error and says to reach out to support. Can you please help me? Thank

my bill is now 350 dollars a month this is unrealistic for a cable bill. As a customer of over 30 years why is it so hard to see other available packages and prices, the tab exists on my account page but it always says i have to call to change service. I would also like to be able to send a direct m

I received multiple emails regarding a cancellation request that I did not initiate.

I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.

I enrolled in the seasonal plan in Sept 2023 with an effective date of Oct 26. However, I have continued to be billed at the normal rate. Several contacts and 2 lengthy phones calls only resulted in a partial credit for 1 billing period. What else can I do get get this problem resolved?

This is the package I signed up for and fulfilled my side of the agreement: You will be enjoying the high speed of 2000MBPS internet speed along with the same Xfi gateway + Now Tv more than 125 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic

I just want to send my payment via check, using USPS. I need the postal mailing address to send my payment. Previous posts have advised finding the correct mailing address by inspecting the billing statement. It has been said that there is a link to "PDF Statement" somewhere. I have not found it. Pl

I thought I was doing well. My old plan was getting ready to expire so I went into chat and ended up with a plan with xFi Complete, guaranteed rate of $80/year (not taking into account auto bill), free modem, 400mps and unlimited data for 5 years. Got my new modem and all set up. This was about a we

I've taken over my elderly parents' Xfinity account and I noticed that they have a recurring fee on it for two unreturned TV boxes. They have no idea where these boxes could be as they believed they'd returned all of the ones they leased when they cancelled their TV service years ago. Is there any w