6 Messages
Unacceptable price increase
Xfinity is doubling the price for my service now that I'm out of contract - $60 to $120+ - and the chat agent was not able to come up with anything that would get it down anywhere close to the current $60/month for 1 Gbit down / 30 Mbps up. Meanwhile AT&T Fiber is offering 1 Gbit bidirectional service for $55/month, no contract, no data limit, and $300 in rebate cards.
I tend to agree with other customers posting here, that Xfinity is not particularly interested in customer retention - or that their frontline agents have neither information nor authority to make a vaguely competitive offer. Posting here on the off chance someone in the retention dept. will see it and reach out, since it is a bit of a hassle to change providers - but thankfully, we finally have options in my neighborhood now (and Sonic fiber will arrive within a few months, which will be even better).
Accepted Solution
user_jmlovn
6 Messages
1 year ago
The Xfinity employees I messaged were helpful and gave accurate information, and I got the price down to slightly more than I'm currently paying; but getting that price required cutting my speed from 1 Gbit to 200 Mbit. So the issue is resolved, but not in a way that I was happy with.
I now have an order in for [Edited: "Solicitation"] install tomorrow, and should complete migrating over in a week or two. Gbit up/down performance at a considerably lower price than Xfinity, to be followed by a migration to [Edited: "Solicitation"] fiber in a few months at an even lower price.
But on the upside, I'll be able to use the existing house cable wiring with MoCA adapters as 2.5 Gbps backhaul for the fiber <-> LAN connection :-)
(edited)
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XfinityChristy
Official Employee
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2K Messages
1 year ago
@user_jmlovn Thank you for reaching out here on our Xfinity Forums. I would be happy to review your account and new promotions as it sounds like the current promotion you are on is coming to an end. To get started please send a Direct message with your full name as it is on your account and address.
To send a "Direct Message" message:
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