seasonal plan billing problems

Hello, @elshopper thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to your seasonal billing concern. We do bill a month in advance, so if you had a bill print our before the seasonal hold takes effect you wouldn't see any prorated adjustments until the next statement. The seasonal hold can only be placed once every 12 months, if you had a seasonal hold within the past 12 months it may not bill at the seasonal rate. 

I'd be happy to do an account review to investigate the seasonal billing, please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

@elshopper I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue. Thank you.