2 Messages
$100 Surprise Technician Fee
Our internet was running slower than usual and after a few diagnostics, the Xfinity app said that it may be a hardware issue from the Xfinity side. So at the urging of the diagnostic I booked an appointment. After checking the speed and the cables outside the technician found the issue and left. At no point was there any notification of fee before, during, or after the service until I saw it on the bill. This is a disingenuous business practice and obviously meant to trick customers into more fees.
Accepted Solution
XfinityBillie
Official Employee
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3.5K Messages
1 year ago
@user_81vo4p We appreciate your time in reaching out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers. I'd love to take a look and see how we can help. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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111.7K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_7ufjc9
1 Message
1 year ago
I would pay that 100 for someone to hook mine up. I have tried for a week.
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