1 Message
available packages
my bill is now 350 dollars a month this is unrealistic for a cable bill. As a customer of over 30 years why is it so hard to see other available packages and prices, the tab exists on my account page but it always says i have to call to change service. I would also like to be able to send a direct message to see if i can get a better rate on my current plan before looking into other options, thanks
Accepted Solution
CC_Tony
Retired Employee
•
1.4K Messages
3 months ago
@user_fwwas1, hello there! Thank you for taking the time to reach out to us. If you cannot change your plan online, you may have a grandfathered plan. We can take a look! Please, send a DM to Xfinity Support with your full name and address. Thank you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
0
0