Unauthorized cancellation request.

Hello, @user_248vz1! Thank you for taking the time to visit our Xfinity Community Forum, and for creating a post with this cancellation request concern. That is definitely something we're happy to look further into for you! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. This situation tends to come up when someone places an order/attempts to start service at the same location, often inadvertently (mistyping the address, for example).

I see that you've sent a direct message, too. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! We'll reply to you directly momentarily and take a closer look :)