Unable to chat with an agent

I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.

Responses

Accepted Solution

ccRuben

Retired Employee

•

729 Messages

1 year ago

We can take a look into this. Please send a direct message with your name and address. Thank you

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2

0

U

user_379310

Visitor

•

2 Messages

Thanks for your reply. I just waited until the next morning and called. Got it all straightened out.

1 year ago

0

XfinityEmilyB

Official Employee

•

2K Messages

That's what I love to hear @user_379310! I hope you have a wonderful rest of your day :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

user_379310

Unable to chat with an agent

ccRuben

user_379310

XfinityEmilyB

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