Works on one TV but not the other. All other apps start fine (Disney, Netflix, Amazon, etc.).

I returned the Xfinity router using the UPS label sent to me. Since that time, I have received countless automated emails, texts, and phone calls. The one time I actually spoke to a person, I told her my situation, she apologized, and told me she would take care of the issue. This week I received a

Hi, I ordered Xfinity Internet on 18th July and received the XFi gateway on 23rd July. However I don't plan on activating my device until 1st October, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 20th August with auto-p

My last name is misspelled on the bill. It is correct on the app, but the statement shows the incorrect name. I couldn't find any option to correct it myself.

Again, my discount with commitment is about to expire. Can anyone help me renew with the same rate? Thanks, Andy.

Good day, I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account. I click on the Try Again but

Xfinity dropped Root Sports from my tier and said I would be getting an adjustment moving forward. Been two billing cycles and my monthly bill has not changed. When will I see an adjustment?

I have global pass enabled on my phone. I was told several times by Xfinity support that this will not cost me anything unless I choose to use the features. However, during my latest trips abroad, I got charged **almost every day** for global pass while I did not use anything (in fact I kept the cel

I have an Arris S33 cable modem and a LinkSys router that has been working fine. I now want to switch to a new router and still use the existing S33 modem. When I change the modem-router connection to the new router the new router has no internet. I thought I only had to activate the modem when I go

I have to return a mobile phone for which Xfinity is unable to generate a shipping label because their system cannot process returns when the 14-days return period expires. A Xfinity supervisor in the Customer Service department, who I spoke with, told me to ship the phone to Xfinity and gave me the

Same error on my Xfinity stream only on 1 of my 4 TVs. Stream used to work on this tv. I bought new fire stick and stream app still comes up with same error. Been going on for 3 months 6 calls and now a tech at my house. Tech support on phone does not have a clue. Wasted hours trying to fix

Im having an issue that after moving to a new address in which I ended my previous internet plan but kept the phone service. Now my phone is not showing on my current/active account and all my other accounts show inactive. I saw a similar issue on the forums and the member said it can easily be fixe

Trying to program 2 XR15 remotes to a wireless box with no luck. The screen asking for the 3 digit code pops up, but won't accept any inputs. Any help would be greatly appreciated. Thank you

I received a vm that my 50% promo rate would end today. Trying to talk to someone to find out if the call was real or not, but IMPOSSIBLE to talk to anyone. I swear if my rate does go up, there will be [Edited: Language] to pay and I'll yank my business. Sick, sick, sick of their bloody AI that save

I am currently paying for a home phone line and internet, and I want to remove the home phone line and select one of the newer internet plans that are much cheaper than I'm paying. I've been going through so many awful loops with the horrible AI assistant that I'm considering cancelling. Is there a

I realized that I made a mistake when I turned ON your 2FA and decided to switch it to OFF. I can't. It continually asks me for my password and then sends me a one-time code via Text which I have to enter on the website. Wash, rinse, repeat, mainly repeat. After the 5th time I just disconnected with

I am looking to upgrade my xfinity home to Pro Plus, as well as look at the Home add-ons. every time, I login, go to “change plan,” click on pro and continue. It redirects me to xfinity.com/buy/customize where is sits on a screen with the three loading dots in a black circle and it stays there indef

Hello, I'm a new customer and signed up for Xfinity internet 2 days ago, I am unable to sign into the Xfinity app because I get an "Access not Authorized" error. It says I "signed in successfully, but you must be an Xfinity user to enjoy this service". Also, on the website, I can sign in with my Xfi

I am trying to manually set my own DNS servers in System Preferences. However, it seems like the router is not honoring my computer's DNS servers and instead is using some sort of Comcast DNS server. (I am using https://dnsleaktest.com/ to check.) I think this is because hsd1.il.comcast.net is showi

My straight talk telephone number was hacked. Straight talk gave me a new phone number. I tried changing my Comcast password and updating my info. They send verification texts to the old phone number. My recovery email is from an employer I no longer work at. I know my email was compromised because