Visitor
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2 Messages
Error: tvapp-00500
Same error on my Xfinity stream only on 1 of my 4 TVs. Stream used to work on this tv. I bought new fire stick and stream app still comes up with same error. Been going on for 3 months 6 calls and now a tech at my house. Tech support on phone does not have a clue. Wasted hours trying to fix
Accepted Solution
Hexabaum
Visitor
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4 Messages
29 days ago
By your description I am not sure if you have the stream app installed on the TV, or on the fire stick(s).
But if it is installed on the TV, I had Firestick issues where other stuff installed on my TV that would fail with the Firestick inserted. Like the stick would still send something to the TV and the TV would not ignore it even though there was something else in use. The result I had would be that the resolution would change, so the content was unwatchable until I restarted the other app on the TV. Removing the stick fixed the problem.
Obviously if you're using the Xfinity app on the Firestick this is not gonna help debug the situation.
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XfinityJustinC
Official Employee
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2K Messages
27 days ago
Hello, @user_eups3r thank you for creating a post, and for the follow-up that the issue was able to get resolved by a technician visit. Sorry to hear the technician wasn't able to provide more information on how the issue was fixed. Please let me know if there is anything else I can assist with, I do like to ensure the error message doesn't return and would like to give it a few more days to test. I'll follow back up with you here on Monday 1/5 after I make it in for my shift to see how the Stream App is working on the device still.
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