Visitor
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2 Messages
Billing before Activation
Hi,
I ordered Xfinity Internet on 18th July and received the XFi gateway on 23rd July. However I don't plan on activating my device until 1st October, as I am travelling abroad.
I have reported this multiple times to Xfinity Chat Support.
However, a bill has been generated on 20th August with auto-pay scheduled for 12th September. I expect my billing cycle to begin from the day i choose to activate my device.
Can someone kindly reverse the current bill? The amount is $41.37
Accepted Solution
XfinityRichard
Official Employee
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2.3K Messages
4 days ago
Hi there, @vjg7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing and account concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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Accepted Solution
XfinityRichard
Official Employee
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2.3K Messages
4 days ago
It was a pleasure, @vjg7 it was a pleasure working with you today and getting you taken care of. We do appreciate you and your business.-Richard
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