AndyG5056's profile

Regular Visitor

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8 Messages

Saturday, August 16th, 2025

Closed

My commitment is about to expire, how can I renew with discount?

Again, my discount with commitment is about to expire. Can anyone help me renew with the same rate? 

Thanks, Andy.

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Accepted Solution

Official Employee

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250 Messages

13 days ago

Hi @AndyG5056, I hope all is well! Thanks for coming back to visit again, we can certainly review new promotions with you. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Regular Visitor

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8 Messages

3 days ago

All taken care of. Thank you.

Official Employee

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1.9K Messages

@AndyG5056 it was great working with you and signing you up for a new deal! Thanks for all your time and for being a valued customer! Take care and enjoy your service 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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