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user_nib7eu
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Visitor

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1 Message

Tuesday, March 3rd, 2026 12:47 PM

I am being harassed by Xfinity to return equipment I already returned

I returned the Xfinity router using the UPS label sent to me. Since that time, I have received countless automated emails, texts, and phone calls. The one time I actually spoke to a person, I told her my situation, she apologized, and told me she would take care of the issue. 

This week I received a bill for the cost of the equipment I already returned. This seems to be a pattern for former Xfinity users. I will not be paying for equipment that I returned to your company. You also owe me over $30 for my account balance. 

Question

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Updated 

4 hours ago

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EG

Expert

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116.4K Messages

5 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAngie

Official Employee

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2.4K Messages

4 hours ago

 

user_nib7eu, This is not the experience we want for our customers or former customers. I have seen where it can take a week or two for the equipment to be received and inventoried, but you should not be charged for it if it was returned. I would like to take a look at your account and make sure things are handled correctly.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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