Frequent Visitor
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12 Messages
Can't Remove 2FA
I realized that I made a mistake when I turned ON your 2FA and decided to switch it to OFF. I can't. It continually asks me for my password and then sends me a one-time code via Text which I have to enter on the website. Wash, rinse, repeat, mainly repeat. After the 5th time I just disconnected with the intention of trying again later when your website might be working properly again. I just tried again and got into the same password followed by the one-time code pattern again. I then noticed a check box that said that if I checked it it would not do it again with the particular browser I was using. So I checked it. Now, I get repeatedly asked for my password over and over and over. And yes, the password is correct, it is loaded by a password manager and I've double checked it several times. It's the same password I used when I stupidly switched 2FA On.
How do I get out of this 2FA repeat [Edited: "Language"]?
Accepted Solution
Gripweed107
Frequent Visitor
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12 Messages
1 year ago
Sorry, I forgot to post how I fixed the problem with 2FA not wanting to be turned off. I wound up doing the same thing I initially did to fix my problem with watching any Live shows on https://www.xfinity.com/stream/. I had to put my browser into Incognito mode and I was able to get beyond the repeating password/2FA requests to turn off the 2FA. As with the Xfinity Stream problem I'm sure adding "Xfinity.com" to my ad blocker's whitelist would have worked as well.
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XfinityKrista
Official Employee
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1.5K Messages
1 year ago
Hello @Gripweed107, thank you for taking the time to reach out on social media. I understand your concern with the authentication, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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