13 Messages
Cannot access order agreements
Good day,
I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account.
I click on the Try Again button a couple times, but I get logged out.
I'm looking to see IF we cancel our internet service, will there be an early termination fee.
Thanks in advance.
Accepted Solution
XfinityJoe
Official Employee
•
471 Messages
4 months ago
Thank you for taking the time to post on the forum @user_brvxnm we would be happy to review your account with you and answer any questions you might have.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityThomasD
Official Employee
•
855 Messages
4 months ago
Thanks again for spending some time with our team to have your questions answered. If you need anything in the future, please feel free to create a new post.
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