Monday, May 27th, 2024 5:21 PM

Cannot access order agreements

Good day,

I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account.

I click on the Try Again button a couple times, but I get logged out.

I'm looking to see IF we cancel our internet service, will there be an early termination fee.

Thanks in advance.

Accepted Solution

Official Employee


373 Messages

17 days ago

Thank you for taking the time to post on the forum @user_brvxnm we would be happy to review your account with you and answer any questions you might have. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it


13 Messages

Ok, will do! Thanks!

Official Employee


693 Messages

17 days ago

Thanks again for spending some time with our team to have your questions answered. If you need anything in the future, please feel free to create a new post.

13 Messages

Thanks! All taken care of!

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