U

Monday, May 27th, 2024 5:21 PM

Cannot access order agreements

Good day,

I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account.

I click on the Try Again button a couple times, but I get logged out.

I'm looking to see IF we cancel our internet service, will there be an early termination fee.

Thanks in advance.

Accepted Solution

Official Employee

 • 

457 Messages

3 months ago

Thank you for taking the time to post on the forum @user_brvxnm we would be happy to review your account with you and answer any questions you might have. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

13 Messages

Ok, will do! Thanks!

Official Employee

 • 

830 Messages

3 months ago

Thanks again for spending some time with our team to have your questions answered. If you need anything in the future, please feel free to create a new post.

13 Messages

Thanks! All taken care of!

forum icon

New to the Community?

Start Here