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Upload speed
I have an Arris T25 cable modem, which is DOCSIS 3.1 32x8. My download plan and speed is 800 Mbps. My upload speed is 23 Mbps. Is that the plan’s limitation?
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Your Home Network
I had the same issue and contacted customer service this morning. The rep I talked to said I was the fourth caller today. Sounds like a software / firmware update issue.
Correct WiFi password not being recognized?
We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. We have restarted the gateway, we unplugged it for a few minutes, we tried using the original password on the bo
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@user_d9ta2j Thanks for reaching out tempting the troubleshooting steps reinstall the Xfinity stream app on your LG TV. We have an LG TV and we use the streaming app as well. Have you went into your LG TV settings and make sure your tv softw
Can't get xfinity channel guide on LG TV
Can't get xfinity channel guide on LG TV. I reinstalled it and still no channel guide & can't even change channels
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Hi there! @user_kfj31z, thank you so much for reaching out to us regarding the software update for your phone. Now this update is going to be pushed by Samsung.
Samsung One UI 7 update
When will Xfinity push the Samsung One UI 7 update to customers? I still have not received my Feb secrurity update for my S23. It was reported that Samsung released the 1 UI7 update to Xfinity on April 25. My phone is unlocked.
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same as the rest of these posts; all other apps work. Xfinity does not. Software up to date. Restarted tv. what’s your fix for your broken app? Please advise asap.
Xfinity Stream app will not activate on new Samsung TV
I just purchased a Samsung TV from Costco. The Stream app will not initialize. I go through the whole init process and activate it from my Xfinity app on my smart phone, and it says the TV has been activated but the TV app just sits there. I've tried many times and the TV app never refreshes and ne
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Apple Pay not working
Used to work, now it doesn't, on the same Mac, using Safari. No software updates since last months payment via Apple Pay. Noticed the billing site has changed though...
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Billing
Thank you for reaching out here @user_sb211. If you have an XB6, XB7 or XB8 modem these gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performan
blink camera
I am having a VERY VERY hard time reconnecting my blink. It was connected to my previous modem but it is not connecting to the new modem. [Edit: All Caps] I am getting [Edit: All Caps]
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Here is my download speed is ridiculous
Extremely slow connection
Hello! i just recently experiencing very slow connection from 1gig my speed is around 4 Megas crazy right ? I restarted several times the router and connections still very slow :( please xfinity help and fix my internet connection was working right yesterday.
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Could my upload or download be getting choked?
VPN keeps dropping out
HELP! I work from home and I have called into Comcast/Xfinity several times in the past couple months that my VPN keeps disconnecting after 5 minutes while I am using it. There was supposedly a fix in my area last week but I am still having this issue. I cannot work from home like this! I have disco
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@user_68fa1f so now we have to download a thumb drive ?
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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Download status: Failed to download image IP Address: 169.254.79.135
RDK-03011-2
Went to bed last night and discovered a screen with this error code in the corner after the set top box had apparently tried to download an update. It says it failed to download image. Model is Pace pxd01ani. Was planning on running by Xfinity store to try another box, is that a waste of my time?
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Hello @cynsu13. Thanks for taking the time to inform us about your email concerns. Please make sure to uninstall and reinstall any third party email software and try logging in again.
Sending Emails Fail after Required Comcast Password Update = authentication rejected
Comcast required me to update my Comcast password for security reasons when trying to log in to their site on 12/5/2023. It had to be done from the main account holder account and not from the individual sub-email accounts. This was done for two accounts. I also updated the passwords on the accounts
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I see no such box on the upper right. I have, in order from left to right, Direct Messaging, In-app Notifications and my user ID. And I completely agree with the previous poster. In fact I tried the old windows trick of holding
How do I clean out my Collected Addresses
I have well over 600 collected addresses and want to clean them out. I suspect the best way is to export them and edit this list down. But I see no way to completely clean out this folder so when I import them back, I only import what I want. How do I do this?
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mistergsf Were you able to get logged into the Stream app? If not, can you check to make sure your TV's have the latest software from LG?
Why doesn't Xfinity Stream app work on my LG OLED TV?
I have 2 LG OLED TVs, 77" C2 and 48" C3. I recently downloaded the Stream app on both TVs via the LG App Store. The app installs and launches to the "Sign On" page but nothing else. Actually, the white Sign On button isn't active and can't be clicked. I have deleted and reinstalled but
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I'm fairly certain it has to do with the latest Samsung software update. Mine updated sometime during the night and now no longer works. SW version is T-KSU2EAKUC-2201.0,BT-S if that's of interest.
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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why are my internet speeds lower
I got an e-mail from Xfinity that they increased my internet speed for free. I have 1Gb service on an internal 10Gb network. Xfinity over provisions so I have been getting 1.2Gb down and 20Mb up consistently for some time. I did a Speedtest and my speeds increased to 1.3Gb down and 40Mb up.
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Your Home Network
@GarryGLW When you do turn your phones on, do them one at a time and make sure all the mail loads completely before trying the next one. Apple mail is a bit odd. It tries to "tune the connection", especially after an update. What it really
Outlook and iphone email stopped working
Xfinity was scheduled to make the TLS support changes on March 31, 2023. My outlook 365 email and iphone mail app stopped working on March 30. Both have been working fine for years. Neither app can access the Xfinity Imap server. In outlook I get the synchronizing folders error 0x800ccc0e, cannot
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Compatiblity isn't based on the model alone. It's based on the IMEI number. Evidently the IMEI number of your phone indicates the software is not compatible. https://www.xfinity.com/mobile/support/article/explained-byod-phone-compatibility-results
rightfooted
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4 years ago
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BYOD Unlocked Moto G Power
I'm Trying to bring a new phone to xfinity mobile, but on their BYOD site, it doesn't show any motorola phones. Even though they sell the phone through their site, can I not bring an unlocked version of my phone? It's a moto g power.
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