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Visitor

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1 Message

Wed, Feb 9, 2022 3:56 AM

Closed

App stuck on Downloads

My streaming app is stuck on downloads and I can’t watch live tv

Official Employee

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364 Messages

8 m ago

Hello @user_d7d241, Thank you so much for reaching out to us today about the Xfinity Streaming App not downloading. How are you trying to download the App, is it via the X1 TV box, streaming stick, or a smart TV? 

Visitor

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1 Message

8 m ago

I am having the same problem. It's not the Xfinity app that won't download, it's the download section of the Xfinity app. It's stuck on that part of the app and it won't let you pick TV Go channels or anything else.

Official Employee

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671 Messages

Hi, @user_23097b! Thanks for visiting XFINITY over our forums page. I am sorry to learn about this expeirence with the download section of the XFINITY app. I enjoy this feature as it allows me to take my recorded shows on the go. We are the perfect team to help. Have you tried uninstalling and reinstalling the app or checked if this issue is happening on mulitple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

Yes, still does not work

Visitor

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2 Messages

7 m ago

Bounced device, uninstalled and reinstalled app, stuck on download screen…. “ no downloads found”

Official Employee

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357 Messages

@Gregd779 Thanks so much for confirming that as well, and oh no! I am so sorry to hear that you are still experiencing this issue, with seemingly no end or resolution in sight! As a customer myself and someone who loves watching the Xfinity Stream App, I can only imagine what this is like. We will definitely get to the bottom of this together, once and for all! I would like to try some other advanced troubleshooting steps, to get to the bottom of this and get you back on track again. To continue, please reply in a private message with your first and last name and service address following the steps below.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

3 m ago

Same issue. Stuck on download. What’s the fix?

Official Employee

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226 Messages

Hello @sbussy! Have we tried uninstalling/reinstalling and run into the same issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I am using an Android phone and Stream app.  Same here it is stuck on download and everything else is greyed out.  What a piece of $)(**U987987.

Official Employee

 • 

310 Messages

Thank you for taking time to get us in the loop! Are you on the most recent OS for the Android? Rest assured, we will help you get this sorted out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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