Samsung One UI 7 update

Hi Roberto, this is directly from Samsung "Samsung releases the update to the service providers, who then push the update to the phones. This is for both locked and unlocked phones." Please, enough, I just want to know when. 

Hi there, @user_a2iedx. Thank you so much for your time today. I do apologize, we do not have any information on when the rollout of the update will take place. Here’s how to get the update if you haven’t seen a notification appear on your home screen: open the Settings app on your phone, choose Software Update, and then Download and Install on your device.-Richard

Thank you for confirming the software update section states there is no update to install @user_a2iedx . Could you please send our team a direct message with your full name and full address? We’d love to take a further look at the account. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Why not answer my question in this public forum. Do you state, as a fact, that Samsung is lying when they say that their updates are distributed to the carriers, Xfinity, Verizon etc.., to be pushed out their customers? I have not received an update since joining Xfinity from Verizon last year.

I was just prompted, by support, to accept their solution to my query. I have not seen any solution offered.

Hi there! @user_kfj31z, thank you so much for reaching out to us regarding the software update for your phone. Now this update is going to be pushed by Samsung. 

@user_kfj31z​ Have you received your update yet? So far nothing on my end.