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user_amfpxi
1st Topic
Originator

10 Messages

Monday, January 6th, 2025 4:39 PM

VPN keeps dropping out

HELP!

I work from home and I have called into Comcast/Xfinity several times in the past couple months that my VPN keeps disconnecting after 5 minutes while I am using it. There was supposedly a fix in my area last week but I am still having this issue. I cannot work from home like this! I have disconnected and reconnected my modem several times so please don't tell me to try that again.

[Edit: Personal Information]

Question

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Updated 

2 months ago

 • Edited

42

1

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XfinityPeterH

Official Employee

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1.8K Messages

4 months ago

 

user_amfpxi Thank you for your post and letting us know about your troubles with your VPN. I also use a VPN for work so I can understand how important it is to get connected. Sounds like you have done your basic troubleshooting steps. Have you already been in contact with your works IT Team for help with the VPN?

 

14

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user_amfpxi

10 Messages

No, I cannot seem to get past the phone system to talk to anyone. Can you share the best way to contact them?

(edited)

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4 months ago

0

user_amfpxi

10 Messages

I have spent MANY hours on this with my IT team at work. We have reinstalled Teams, Cisco and my mac OS to no avail also. They are convinced the issue in with xfinity.

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4 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

user_amfpxi Understood. When you are not connected to a VPN are you having connection issues for example like on your smartphone, tablet or maybe Smart TV? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

user_amfpxi got it. Since you are able to surf with no issues when not using the VPN that shows us that it's the device/VPN issue. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_amfpxi

10 Messages

I take that back. This morning I was only going to the norfolksouthern site outside of VPN using Google Chrome and it kept timing out and would not load the site.

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4 months ago

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