3 Messages
blink camera
I am having a VERY VERY hard time reconnecting my blink. It was connected to my previous modem but it is not connecting to the new modem. [Edit: All Caps] I am getting [Edit: All Caps]
3 Messages
I am having a VERY VERY hard time reconnecting my blink. It was connected to my previous modem but it is not connecting to the new modem. [Edit: All Caps] I am getting [Edit: All Caps]
XfinityThomasA
Official Employee
•
1.7K Messages
9 months ago
We can help, @user_zimjin! Does your Blink camera operate on a 2.4 or 5 Ghz channel? The manual should have this info, then you can try changing your home Wi-Fi channels selection mode by following these steps. (https://www.xfinity.com/support/articles/broadband-gateways-userguides)
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user_mrw6p8
1 Message
8 months ago
Hi!!! I just change to Xfinity this past weekend, and I'm having big problems connecting my Blink cameras and Sync module to the wifi. I have the XB8 router, and the guys in Xfinity assist told me this router can do the 2.4ghz and 5ghz with no "partition' on the signal, but the Blink Sync module is not connecting... Can you help me with that, please??
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Curt1915
4 Messages
8 months ago
I'm having the same issue with one wire floodlight blink camera. I have 7 other cameras none of them lose connection. The floodlight camera just so happens to be the newest addition. Been in contact with Blink customer support and they had me do a speed test at the camera location, move all cameras to 2.4 GHz and access my cameras logs. All checked out and Blink sent me a new floodlight camera. Today the replacement started dropping connection. This leads me to believe it could be a IP issues with the modem. Maybe the modem drops the IP address after a couple days and can't reconnect. Any help would be appreciated.
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user_iwi911
2 Messages
7 months ago
I have the same problem, new xfinity modem will not split Wi-Fi. modem will not connect to Blink system. This is [Edited: "Language"] what Xfinity has done. Technology support can't get a hold of Xfinity, just online chat talking to an artificial intelligence robot if you have an older Modem, do not trade up for the new model none of your 2.4 megahertz will work
(edited)
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Curt1915
4 Messages
7 months ago
I had a Xfinity tech come to my house to test my connection. All of my levels were good, he did change some hardware at the connection to the house. Blink didn't drop off for a couple days, then started doing it again. One thing I can rule out is the sync module, since the floodlight camera and mini camera connect directly to the cameras. I believe this dropping connection issue points back at Blink and a software in the camera itself. Doing simple online search too many people are having the same issues. Blinks response is to send you a new camera that they claim "works", when in reality doesn't. Blink customer support basically "ghosted" me.
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user_nceyx3
2 Messages
3 months ago
I am also having a similiar issue where all of my blink cameras keep dropping and the sync module says it's offline. I urgently need to speak to a representative who knows how to handle this directly. Last time I called they said there was nothing they could do for me. I am a caregiver and need to watch my family member. Please respond to help me fix this issue as soon as possible
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