Why doesn't Xfinity Stream app work on my LG OLED TV?

I have 2 LG OLED TVs, 77" C2 and 48" C3. I recently downloaded the Stream app on both TVs via the LG App Store. The app installs and launches to the "Sign On" page but nothing else. Actually, the white Sign On button isn't active and can't be clicked.

I have deleted and reinstalled but no success. Is this an Xfinity Stream app issue or LG WebOS issue? I can't find a conclusive answer to this.

Please help.

Responses

XfinityTony

Official Employee

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624 Messages

14 days ago

mistergsf Were you able to get logged into the Stream app? If not, can you check to make sure your TV's have the latest software from LG?

0

U

user_owwk4e

1 Message

14 days ago

Same issue for me. I’ve deleted and redownloaded, no luck.

1

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XfinityJanelle

Official Employee

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897 Messages

@user_owwk4e I understand how frustrating it can be when the Xfinity Stream app doesn’t work on your LG OLED TV. I had the same issue happen to me a few months back on my LG smart tv. I can recommend some of the steps I did. I removed the stream app from the TV, went and did a complete restart of the tv, downloaded the app again. I also checked for software updates on the LG tv itself. Made sure the Stream app was up to date.

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12 days ago

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Xfinity Stream App

mistergsf

Why doesn't Xfinity Stream app work on my LG OLED TV?

XfinityTony

user_owwk4e

XfinityJanelle

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