Visitor
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2 Messages
RDK-03011-2
Went to bed last night and discovered a screen with this error code in the corner after the set top box had apparently tried to download an update. It says it failed to download image. Model is Pace pxd01ani. Was planning on running by Xfinity store to try another box, is that a waste of my time?
XfinityChristina
Official Employee
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923 Messages
4 years ago
Hi, @jsyd92885. That code usually just requires a restart of the box. If you haven't already, unplug the power cord from the box for 30 seconds then plug it back in. Let me know if you still get the error code after that.
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user_6d79e9
Visitor
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1 Message
4 years ago
I have the same error code and unplugging for 30 seconds did not resolve the problem. It says “Give us a call” but there is no number to call to, stores are closed and I cannot find another solution to try. Frustrating… 😠
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Rustyben
Expert
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24.6K Messages
4 years ago
that is the oldest DVR and is missing modern features and is limited to only 5 tuners. the newest is version 4 and includes 4k capabilities.
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user_d77574
Visitor
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1 Message
3 years ago
Download status: Failed to download image
IP Address: 169.254.79.135
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jguthrie25414
Visitor
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1 Message
3 years ago
Same issue here. Xfinity support tech basically just remotely restarted the box. Comes back to the same error.
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