jsyd92885's profile

Visitor

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2 Messages

Friday, July 2nd, 2021 11:16 AM

Closed

RDK-03011-2

Went to bed last night and discovered a screen with this error code in the corner after the set top box had apparently tried to download an update. It says it failed to download image. Model is Pace pxd01ani. Was planning on running by Xfinity store to try another box, is that a waste of my time?

Official Employee

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923 Messages

2 years ago

Hi, @jsyd92885. That code usually just requires a restart of the box. If you haven't already, unplug the power cord from the box for 30 seconds then plug it back in. Let me know if you still get the error code after that. 

Visitor

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1 Message

2 years ago

I have the same error code and unplugging for 30 seconds did not resolve the problem. It says “Give us a call” but there is no number to call to, stores are closed and I cannot find another solution to try. Frustrating… 😠

Expert

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24.6K Messages

2 years ago

that is the oldest DVR and is missing modern features and is limited to only 5 tuners. the newest is version 4 and includes 4k capabilities.

Visitor

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1 Message

2 years ago

Download status: Failed to download image

IP Address: 169.254.79.135

Visitor

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1 Message

2 years ago

Same issue here.  Xfinity support tech basically just remotely restarted the box.  Comes back to the same error.

Official Employee

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933 Messages

jguthrie25414 I would like to help out. Can you send me a direct message? To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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