Visitor
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1 Message
why are my internet speeds lower
I got an e-mail from Xfinity that they increased my internet speed for free.
I have 1Gb service on an internal 10Gb network. Xfinity over provisions so I have been getting 1.2Gb down and 20Mb up consistently for some time.
I did a Speedtest and my speeds increased to 1.3Gb down and 40Mb up. I checked a few days later and my new increased speed is now slower than before on the download with the same new upload speed. I am now getting mid 900Mb down and 40 Mb up.
It has now been weeks since the e-mail and I am still getting the slower download speed. I am getting my rated package speed but it still disappoints me that they actually lowered my download speed from before. I would rather have higher download speeds over the marginal increase in upload speeds.
XfinityEmilyB
Official Employee
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2K Messages
1 day ago
@jcahow Welcome to our community forum! Thank you for reaching out so we can make sure you're able to take advantage of the free Internet speed upgrade :). What is the make and model of your modem? If you're using your own personal modem, please be sure it is listed here as a compatible device under the section "Next Gen Speed Tier".
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