Xfinity Stream app will not activate on new Samsung TV

I just purchased a Samsung TV from Costco. The Stream app will not initialize. I go through the whole init process and activate it from my Xfinity app on my smart phone, and it says the TV has been activated but the TV app just sits there. I've tried many times and the TV app never refreshes and never works.

I've had no issues with all the other streaming app on the TV, just Xfinity Stream.

With a new TV, I think it should work.

Can someone please fix this?

Responses

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user_i9fcro

4 Messages

1 year ago

I purchased a new TV from Costco a year and a half ago and have the same or similar issue. I get an error message when trying to play any programs. I had the Technician from Comcast/Xfinity here at my house today and he can't fix it. As much as he tried it did not work. He even tried replacing the modem and that is a total failure. So now I am paying for channels that I can't view. It's very upsetting! I'm going to call Xfinity and have them remove the TV service from my bill since it will not work.

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XfinityDemitrius

Official Employee

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1.9K Messages

1 year ago

Hey @user_khz5vi,

Thank you for taking the time to visit our official Xfinity Community Forums support page and sharing your experience. We see that you have commented on another forums post that shares the information that we are aware of an issue with the Xfinity Stream application. This is not an application issue, but a third-party issue with the firmware. Some workarounds have been manually updating the television, but Samsung is aware and should be coming out with an update around February 11th. Please verify that your television is full up-to-date around that time to see if you are still experiencing issues.

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user_i9fcro

4 Messages

I had the same problem where my newer Samsung TV would no stream anything from Xfinity without generating an error message. All other streaming services were fine. After working with the Technicians at Xfinity they were not able to resolve the issue. They even sent a technician to our house who was also unable to resolve the issue. As soon as he left I called Samsung and learned that Samsung had an update that somehow stopped the TV from being able to stream all shows from Xfinity. Samsung has since corrected this issue and has an update that fixes this issue. The technician at Samsung was able to remove into my TV and run the update. I no longer have any problems.

1 year ago

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user_f5ea44

Visitor

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6 Messages

@XfinityDemitrius I just bought a Samsung Smart Tv because my previous tv which I used a Roku stick had problems with audio. It worked except that there were ridiculous audio issues that both Roku and Xfinity claimed were each others problem. So I bought a $900 Samsung smart TV and thought I would eliminate the problem. WRONG! Its worse, I can't see the second game in the final four NCAA tournament because it keeps saying "This video cannot be played" WTF!!! It happens regularly with all programs on Xfinity. Come on Xfintiy! I can change my source. Keep this up and I will!

1 year ago

CCAntoine

Retired Employee

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1.4K Messages

Thanks for reaching out, user_f5ea44! Does this happen with anything you try to watch or just anything sports?

1 year ago

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user_u8r3hb

1 Message

1 year ago

Same issue with my 2021 Samsung Smart TVs. After several weeks, finally yesterday Xfinity stream was working, but buggy. I found that Xfinity stream worked fine with my Roku on another TV, so bought the Roku Express 4K for under $30 and set it up on my newer Samsung, set up Xfinity Stream through the Roku and it works perfectly. Ridiculous to have to buy a Roku for a newer smart TV, but a relatively inexpensive solution. Going to ask Xfinity for a $30 discount on my next bill.

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XfinityMarcus

Official Employee

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1.6K Messages

@user_u8r3hb, thank you for using the community forums page to reach out. The issue surrounding Samsung products is a known issue that is being looked into by our engineers. We hope to have this hashed out in the very near future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_ip71rn

1 Message

1 year ago

I am also still having issues connecting to Xfinity Stream that i am paying for. They told me it would be fixed by the 14th and here we are still waiting.

I use to get the error TVAPP-00165 now i am getting error code TVAPP-00195. I swear it's like they just forgot to activate my service LMAO! What the heck am i paying for if i can not use it?

3

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user_i9fcro

4 Messages

Please contact Samsung... This is not a problem with XFinity it was caused by an update with Samsung. I complained to Xfinity and they even sent a Tech out to my house and swapped out the router. That did not resolve my issue. I called Samsung and their tech was able to remote into my TV and install the update. It has been working great ever since. Here is the phone number for Samsung 1 (800) 726-7864.

1 year ago

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XfinityKei

Official Employee

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1.7K Messages

Hello @user_ip71rn I'm sorry to know you're still having issues with your Samsung tv and Xfinity stream. I use the Stream app daily it comes in handy when I am at practice with the kiddos. user_i9fcro has provided some great information. With the Xfinity Stream App on Samsung Smart TVs, it is a known issue that Samsung is aware of and working to resolve.

Some alternative workarounds are manually updating your televisions to see if that helps regain access to the Xfinity Stream App functionality. Here are some options on performing a manual software update.

Option 1: Using the Samsung TV remote:
- Navigate to Menu.
- Select Settings.
- Select Support.
- Select Software Update.
-->> Note: If the Software Update option is grayed out, it's because a streaming app is running in the background.
-->> You will need to change the source to TV or press Samsung TV Plus on the remote.
- Select Update Now to download and install the new updates.
-->> Note: Updates usually take a few minutes, and the TV will automatically restart once the update is complete.
- Do not turn off the TV until after it restarts.
- If there aren't any new updates, you should select OK to exit

Option 2: Follow the instructions on Samsung’s website.
- Visit samsung.com/us/support/downloads.
- In the Search your product field, they should enter the model number of your TV.
- Under Firmware, you should see and click on the How to update USB firmware link.
- This will open a new webpage with this header: Update the software on their Samsung Smart TV or monitor.
- On this new page, you should choose and follow the Update using USB instructions.

Option 3: Casting to TV.
- You can play Xfinity Stream app content on a mobile device, and then, on your home WiFi network, use Bluetooth to cast the programming to your Samsung Smart TV.
- You would then use the mobile device as a remote.

Can you try these methods and let us know if it worked or not.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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pliccard

Visitor

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4 Messages

Uploaded and installed new sw for my new Samsung smart tv. Did not solve the issue of TVAPP-00195 error code

“Package is not ready for this device “

what a pain!

1 year ago

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chilak

Frequent Visitor

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18 Messages

1 year ago

Similar problem here. Xfinity streaming app takes me to one channel with no option to view channel guide, no option to go up or down channels and no option to log in or log out of my Xfinity app. Tried uninstalling & reinstalling the app as well as updating the software on the Samsung smart TV and neither resolved the issue. I tried casting from my phone and from my computer and each work fine, but there is a significant loss of audio level. I tried other apps on the TV such as Netflix and it works fine. I spoke with Xfinity and they seemed to be unaware of this issue. All they could tell me was there has been some kind of "outage" since January 17. Unless Xfinity provides an acceptable resolution, I will be dropping my Xfinity TV/streaming and switching to YouTubeTV.

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user_b5m23x

19 Messages

1 year ago

🆒 Count me in on this fiasco. Yes the TV is updated and so is Xfinity App. Why is it all other apps and streaming services seem to never have problems, yet Xfinity is a constant cluster?

1

XfinityThomasC

Official Employee

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2.7K Messages

Hello, @user_b5m23x have you tried any of the workarounds or contacted Samsung about the firmware to fix this issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_i9fcro

4 Messages

1 year ago

To the people who are having this issue, here is what I did...

I called Samsung's Technical Support... A person was able to remote into my TV and install an update that fixed this problem. It was fast and easy and I haven't had any trouble since with the app for Xfinity.

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user_b5m23x

19 Messages

@user_i9fcro My TV eventually received an update and is now working again.

1 year ago

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user_1oepkk

1 Message

1 year ago

My Samsung TV firmware is up to date and so is the Xfinity app. It loads the main screen but does not stream. I get error TVAPP-00101

(edited)

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XfinityVictor

Official Employee

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1.5K Messages

user_1oepkk Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_z6nybo

2 Messages

1 year ago

same as the rest of these posts; all other apps work. Xfinity does not. Software up to date. Restarted tv.
what’s your fix for your broken app? Please advise asap.

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user_z6nybo

2 Messages

It worked for almost 30 minutes, now there are error messages again TVAPP-00148.

All other apps work fine. Please provide a solution or fix this asap

1 year ago

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XfinityAngie

Official Employee

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1.9K Messages

user_z6nybo, Thank you for reaching out to Xfinity Support. If you are still having issues,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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dennis_t1

1 Message

1 year ago

Brand new 2024 Samsung TV and just last week the Xfinity App decided not to work. Chatted with support and had nothing more to give. Getting error TVAPP-00195

It had worked for 4 months up until last week. Get your APPs to work on Smart TV - That is why they are called SMART TV's People are spending money on good TVs and yet your APP does not work to stream. Disappointed customer!

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XfinityBenny

Official Employee

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899 Messages

Hello, this is a Samsung issue. There is a solution and feedback posted from other customers on this thread. Follow that first, and post a new thread if it doesn't work.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0