Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (546.9K)
payment
so i owe a balance, but when i talked to the man he said he could wave it off, so as im trying to set up the new one i can’t because its not popping up, i was wondering if i pay it off will my new address pop up to where i can start the new set up
Question
•
Your Home Network
user_30l4n0 Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here'
Cancellation Not Processed and Repeated Incorrect Charges
Hello Xfinity Support Team, I am extremely frustrated with my experience with Xfinity, and I honestly do not know whom else to contact at this point. I have reached out multiple times, visited an Xfinity store in person, and spoken with several representatives, yet my concerns remain unresolved. My
Question
Well they show what games WOULD be on multiview right now on one of the biggest college football slates of the year right now if it was working, then when you click on it, says no multiview scheduled right now. What a joke.
Issues with Multiview
Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu
Question
Multiview not working at all on one of the biggest college football days of the year today. Of course.
Limited Multiview
I am wondering why multiview is still so limited? It should be available more often if not all the time and customizable. Especially with football on almost every day now among other sports. I would like to have my local teams channels more available as well.
Question
The new smart tv app update is horrible! I completely agree it's missing so many options that it's next to impossible to navigate. I can't select my options to watch HD channels only, there is no favorites option, there is no Last Watched opti
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Hi there @user_800143! @EG asked a great question, let us know if this is a new connect or if you're simply swapping out your existing modem.
Why does my modem blink in a yellow light?
My internet is blinking yellow and won’t be set up through the app. I have made sure it is plugged in all the way with both the Internet cable and the power cable.
Question
user_93f51a My team can further assist you with this concern as we will need to go over account details through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) ico
Formal Complaint Regarding Misleading Sales Practices
Dear Xfinity Customer Relations, I am writing to formally report what I believe were misleading and deceptive sales practices by an Xfinity representative named Will, with whom I spoke on October 7, 2026. I am also requesting monetary compensation and appropriate corrective action for the unnecessar
Question
EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro
I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with
Question
•
Your Home Network
user_rg1140 Thank you so much for the feedback on what content you would like to see in the Sports zone. The content there can change from time to time and depends on demand at the time. A Dynamic toggle option may be good feedback to allow customers
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
Question
Good afternoon user_91xcwb I can certainly take your feedback forward for the Xfinity Stream app updates. Was there anything else that I could assist you with?
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
Cancel NBA league pass
I subscribed to NBA league pass by accident and need to cancel
Question
•
Billing
Your multiview is terrible, can't watch in prime time during college football. Just another reason to switch to YouTube TV.
Limited Multiview
I am wondering why multiview is still so limited? It should be available more often if not all the time and customizable. Especially with football on almost every day now among other sports. I would like to have my local teams channels more available as well.
Question
I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extr
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Closed
Cancel NBA league pass
I subscribed to NBA league pass by accident and needvto camcel
Question
•
Billing
Black screen
When I click on my Xfinity stream app, I get a black screen, and it stays black. When I return to the main menu and click again on the Xfinity extreme app, I get a black screen again and it stays black.
Question
•
Xfinity Stream App
Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
Same here but going on two weeks, 5th time. I'm in Chicago.
Going on 3 days of outage
Has anyone experienced this? Our service went out Friday morning and the estimated time to come back on keeps getting pushed back, now says tomorrow (Sunday)! We’re the only house in the neighborhood experiencing this and Xfinity can’t give us any information. Completely unacceptable!
Question
Going on 3 days of outage
Has anyone experienced this? Our service went out Friday morning and the estimated time to come back on keeps getting pushed back, now says tomorrow (Sunday)! We’re the only house in the neighborhood experiencing this and Xfinity can’t give us any information. Completely unacceptable!
Question
•
Customer Service
Hello @user_qyi5uw! Thank you for reaching out to us here on the Xfinity Community Forum. We understand how frustrating it can be to redeem a membership benefit and then not be able to enjoy it as expected. You’ve come to the right place for he
Xfinity Reward movie did not show up in my Purchases
I redeemed Lord of the Rings: The Fellowship of the Ring extended edition on Thursday but it never showed up in my Purchases and I never got an email about it. In my Xfinity app it shows up as Active in redeemed benefits rather than Complete.
Question
user_a1s340 - Thank you for choosing Xfinity and for joining us here on the Forums! Great question. The XB10 is currently intended for customers in Full Duplex (FDX) markets with symmetrical speed tiers, where upload and download speeds are the same.
XfinityThomasA
commented
4 hours ago
to the conversation:
0
0
Eligible for XB10 or XB9 Router
Hi, I currently have gig WiFi and was curious if the XB10 or 9 I’m eligible for.
Question