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Cancel Account
I tried to cancel my account in March because I moved and am no longer using services. I spent an hour on the phone with an agent who would not allow me to cancel due to my member status. After being in the phone so long, i finally accepted the plan to put it on hold. For some reason it was started
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Customer Service
Hey there, @user_x34zxg, thanks for reaching back out through Xfinity Forums regarding your tech appointment. I understand your frustration since you were expecting someone out today. I would be happy to look into the appointment details to get more
Your technician did NOT call, text, show up today for an appt that your group set for 10a - 12p . I want an escalated tech appointment
i have 2 emails confirming the appointment, i work at my house so i was here ALL DAY i have no missed calls, no texts and no email saying that the tech was running late or not coming. i have been waiting since Sunday already. FIX YOUR MESS . i expect an expedited appointment and a call from the tech
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user_hjoz0h This is something we would have to look into for you, as it is not a standard offer. Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your acc
Xfinity
When making my decision to switch to Xfinity, the territory sales manager stated in writing that he could provide me with a $300 “bill credit” as part of the transition package/offer. The manager has since left on medical leave, however knowing this agreement was made in good faith, I would hope Xfi
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@user_6lv387 I want to switch back also. How did you get switched back? Once you switch - and everyone will eventually have to switch or lose their comcast.net email address - there is no going back. Sorry.
No Help! New Yahoo email terrible and no help from Xfinity!
Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m
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Outage
I have had an outage since 07/01/26. Haven't been able to use Wi-Fi or phone line. I don't understand why it is taking so long. I can't get into contact with live agent because of the outage. I want updates but I only get "as soon as possible" as the answer. Also my bill is due tomorrow but I haven'
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Home Phone Features
Hello user_99d8f7 thank you so much for reaching out and adding your voice to the conversation here via our Xfinity Forums! There can be several factors for less-than-optimal speeds, but we are always happy to work with you and help get this resolved
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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My mistake, I don't have a current subsciption with Peacock, but we used to in the past. It is no longer active, but I can still log into my old account. I also found some other forum answers that talked about unlinking old Xfinity accounts. I have g
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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TV is frozen and will not pair
TV is frozen and will not pair to the remote
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Customer Service
Your technician did NOT call, text, show up today for an appt that your group set for 10a - 12p . I want an escalated tech appointment
i have 2 emails confirming the appointment, i work at my house so i was here ALL DAY i have no missed calls, no texts and no email saying that the tech was running late or not coming. i have been waiting since Sunday already. FIX YOUR MESS . i expect an expedited appointment and a call from the tech
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Customer Service
Thanks for confirming, @StephPMad. Sorry to hear that you were not able to get the help you needed. We are always happy to take another look at your account. We would just need you to reach back out through Direct Message.
Retention department
I have had xfinity for two years now and it keeps increasing Starting to feel like the frog in the boiling water. I tried the chat last month after an hour they werent any help and told me to check for nee deals in a few weeks. Tried to chat today and it’s just stuck Now my bill is due to jump anoth
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user_hzthj6 - Thank you for choosing Xfinity and for joining us here on the Xfinity Forums! You have reached the right team for help. I see you mentioned you already have a free Peacock account. If you're already enjoying Peacock at no additional cos
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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Not able to get the help i needed
Retention department
I have had xfinity for two years now and it keeps increasing Starting to feel like the frog in the boiling water. I tried the chat last month after an hour they werent any help and told me to check for nee deals in a few weeks. Tried to chat today and it’s just stuck Now my bill is due to jump anoth
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Same issue bait and switch with speeds and price. Was told I would pay less and being billed more. Was told I would be grandfather ed in my old plan speed of 600 and with four different speed tests am getting 350 which is a FAR cry from 600 mps. Plu
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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Same issue PLuS I’m getting nowhere near the speeds that you said I’m paying for
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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@user_qjcvtw Are your firesticks currently updated?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_a0bfor thank you for using the Xfinity Community Forums page to reach out regarding your recent customer service experience. The last thing we want is to lose you as a customer. Let's get your account pulled up and authenticated to take a closer
Did anyone's phone number get deactivated by Xfinity on accident? (Worst customer service in my life)
Xfinity deactivated my phone number a few days ago, for no reason, i lost all my data and the offers for the plan i was on, i had no network or data since they deactivated my number, I had to go to the xfinity store and get a new line just so i can call the customer service and ask why is this? and
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Upgraded Xfinity plan from 500Mbps to 1200Mbps but still showing 500Mbps.
Hello, I upgraded my Xfinity Internet plan today from 500 Mbps to the 1.2 Gig (1,200 Mbps) plan. However, my internet speeds are still only reaching around 500 Mbps, which is the same as before the upgrade. I have already: Restarted my computer. Confirmed that my new plan appears on my Xfinity accou
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Your Home Network
painterfam You've reached the perfect place to get help with the app error you're seeing in the Xftinity Stream App. What is the make and model of the device you're using to stream content from the app?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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sfcgilleyt I am glad I was able to get your spouse's name added to the bill for you!
Need help adding Spouse name to bill
Looking to add spouse to my account for proof of residency
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@user_sddp0i Since the new changes I can’t find my emails, help Not sure what "new changes" you're meaning. If it's about moving to Yahoo! Mail, you would login here: https://login.yahoo.com or https://mail.yahoo.com with your co
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My emails
Since the new changes I can’t find my emails, help
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