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Our X1 TV Box is intermittently restarting causing downtime and very slow reboot. We lost a lot of TV time today. 9 times just today.
The TV box will just shut down in the middle of a show. This has been going on for about a week now. It would intermittently just shut down as if it were going into update mode which occurs at 4AM. Just today including the 4AM update, the TV box shut down and rebooted 9 times during the day. The las
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X1
Frustration
I have spent 2 days trying to get a refund. You hire people who DO NOT GET IT! I am really upset at this point!
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Billing
Thanks for taking the time to post here on the community forums, user_id8hn6! That's a legitimate phone number used by Xfinity, but we don't have any promotions for free tablets that I'm aware of. We may want to take a closer look at the account to s
Constantly calling me
I just recently lowered my bill and got a new tablet as a free gift via the website customer servicr. I keep getting calls from thus number...+18882662278 about set up etc.at odd times of the day even on weekends. Id like for them to stop and be taken off a call list if I am on one.
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@montypeek, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear about the experience you went through, certainly not the type of experience we want to provide. Glad to hear the service is back up, and it was taken c
No service
We have been without all service for going on five days. (total outage, no phone, Internet, or televisions. We originally had a service call scheduled, and the tech was a no-show. No notification or reasoning. I finally got a rep that sent me an email and a phone number of Hello Tech. They said they
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I have the same issue. I cannot open HBO Max thru box, but I can thru computer, phone, and using Fire Stick. I have tried every suggestion here but nothing worked.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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Account access or lack thereof-NOW services
I started off with postpaid internet and then later added Now Mobile phone lines to that same account. About a year later, I decided to switch to the Now Internet. To do so, I had to open another account. My NowMobile remained on the account that is technically closed. I can see that it’s there, jus
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Sign-In and Account Management
Hello, @user_qivtc8 and thank you for reaching out. I'm very sorry to hear that you've been experiencing an service interruption for the past two days, especially when you're relying on your internet connection for work. I can certainly understand ho
My WiFi being out for 2 days
Hello I want to know what is wrong with my WiFi because there been an outage for 2 days straight and I want to know when is it going to be fixed because I can’t not work with it
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Hello @user_4dsfrj thank you for reaching out on our community forum! I understand how important it is to make sure that your cell phone service is working properly. A technician would not be able to diagnose why your phone is not working on cellular
Complaint
I have been on the phone for days trying to schedule an appointment with a technician to come to my home. I have a problem with my cell phone only in my house nowhere else it drops calls in my home if I go up the street I can make a call. I need somebody to come do a diagnostic in my house or to get
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New Location for Internet and Cable
Hello, I am trying to add internet and cable at a new location. How can I add that to my account?
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Your Home Network
Constantly calling me
I just recently lowered my bill and got a new tablet as a free gift via the website customer servicr. I keep getting calls from thus number...+18882662278 about set up etc.at odd times of the day even on weekends. Id like for them to stop and be taken off a call list if I am on one.
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Customer Service
Thanks for confirming, @user_k05a0r. I apologize, but once an email account is closed, the contents are not recoverable. You can find out more on our support page covering the Xfinity Email Activity Policy. Though we can't guarantee it since the emai
Comcast Email Account Help
My mother's comcast email account has been deleted. However, she has financial and other accounts that were setup using her old comcast email account that use two-factor authentication to send emails to the now-deleted comcast account. Since she cannot currently access her comcast account, she is al
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No service
We have been without all service for going on five days. (total outage, no phone, Internet, or televisions. We originally had a service call scheduled, and the tech was a no-show. No notification or reasoning. I finally got a rep that sent me an email and a phone number of Hello Tech. They said they
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Customer Service
Hello @user_z75sza, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
International Roaming Charges
On July 19th I returned from celebrating my wedding anniversary in Europe. When I arrived in Europe I received a text inviting me to join Global Travel Pass by responding with a Y for yes. I did this as instructed. I assumed it was taken care of. Imagine my shock when I arrived at the airport in the
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Not receiving group text messages
I have had Xfinity mobile since Feb, its worked great until just the last few days when I started having issues receiving group text messages. I have a Pixel 9. The group has iphone and android users. I am not getting group texts from either. I have tried restarting my phone, made sure it was up to
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Network
user_0kruyi Do you already have an appointment for Monday?
Cut line
Have been trying to get in contact with someone since friday afternoon when the south carolina css road construction crew cut the cable for our internet. I need someone here now. We work from home and kid ls ha e school work. I cannot wait until monday. This happened friday!! The company also tried
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This is why I switched to T-Mobile so much simpler
AI agents on the phone now?
I post this only as a method of feedback. I'm fairly confident I spoke with a robot when I had to cancel service at one of my residences. If the agent wasn't a computer, then the translation service being used was awful. It was like nails on a chalkboard having to wait and listen and repeat. Please
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user_5l49lhThis isn't the experience we want you or anyone to have, and we do appreciate your feedback. Are you currently having an issue that my team can help with today?
Won’t listen
The customer service agents are rude. If you try to explain something they interrupt you. They don’t allow you to give them impertinent information because they can “see your account” and that information isn’t there.
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Hi there @user_j8qdoc! To help clear up how this works for the future, you can manage these settings anytime directly within the Xfinity app by going to the Wi-Fi tab and selecting Wi-Fi details. This step can also be completed during the initial act
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New equipment
You indicated that I need to complete the process of naming the gateway. I can't for the life of me find where you want me to add the information. Can you just leave use the current Gateway name? If not, some direction would help. I really don't want to spend the day looking for it.
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