Official

Accepted

Unanswered

Advanced Filters

Search Results (414K)

Most Recent
Selected Most Recent

Thank you for reaching out to us @Donnaw2! You mentioned using Edge to check email. Are you able to check and see if Google Chrome also works?

 to the conversation: 

0

"Server Unreachable"

Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.

Question

Just sent! Thank you.

 to the conversation: 

0

Reissuance of expired gift card (never used)

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I

Question

We appreciate your post. Thank you. I will continue working with you by private messaging to assist with your concern. 😀

 to the conversation: 

0

0

Upgrade to XB10

Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier

Question

Upgrade to XB10

Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier

Question

7

3

0

Worst Service Provider .For Basic Support also we need struggle a lot

Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice

Question

3

0

0

I have the same issue. I have been trying to cancel Peacock Premium for 5 months now.  I have had 6 online chat sessions (normally one hour each) and 2 live conversations.  Every agent "Assures me that this will be taken care of".  Tw

 to the conversation: 

0

Cancel peacock

I want to cancel my free Peacock Premium plan. I'm unable to do so online or through chat or through phone support. Peacock states it has to be canceled through Xfinity. Please cancel my free Peacock Premium plan.

Question

my mail

there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can

Question

5

0

0

Would like to know balance on my account

Why am I not allowed to sign in ?

Question

5

1

0

Just send a DM to support

 to the conversation: 

0

Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

Question

Thanks, let's get send over a provisioning signal to your modem. We'll also be able to take a look at your network to make sure all is up to par, but this could just be a bootfile issue. Please send our team a direct message with your full name, the

 to the conversation: 

0

Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

Question

Hardware Version 1.0 Software Version AT01.01.010.042324_S3.04.735

 to the conversation: 

0

Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

Question

Hi @user_unoto8, thank you for taking some time to visit our Xfinity community forums support page. I worked with another customer that was experiencing something similar due to the firmware not being up-to-date. Older firmware may have bugs that pre

 to the conversation: 

0

Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

Question

Here is the WAN status I got from the modem when it was connected (IP / Mac addressed redacted) Internet:Active Local time:2025/12/07 18:13:28 System Uptime:0d 0h 7m 49s WAN IP Address (IPv4): xxxx WAN Default Gateway Address (IPv4):73.75.44.1 W

 commented 

16 hours ago

 to the conversation: 

0

0

Modem keeps rebooting

We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?

Question

I too am having the same issue. I recently updated the speed plan and upload speeds have not changed form the previous plan. Switched to the 2 gig plan and am getting 80Mbps which is exactly the same speed as prior to the upgrade.  Chat support

 to the conversation: 

0

4

Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

Question

Modem keeps rebooting

We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?

Question

6

1

0

@HenryQDB​ After the 90 days, if you have fulfilled all requirements, it can take several days to a few weeks before you get that card.  Be patient.

 to the conversation: 

0

Promised $200 Student Gift Card Missing – Account Status Discrepancy

Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support

Question

@user_hri83y Please don't post about your issue more than one time as that is against our Forum Guidelines and the Acceptable Use Policy.

 commented 

16 hours ago

 to the conversation: 

0

0

3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client

Question

Thank you very much for checking. We can most certainly help take a further look @HenryQDB. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfi

 to the conversation: 

0

Promised $200 Student Gift Card Missing – Account Status Discrepancy

Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support

Question

I am experiencing the same problem here as well. Former Comcast customer here since October 2017 when I moved out of their territory. I use Thunderbird here to handle my two Comcast email addresses. Working without a hiccup for past 8 years. Suddenly

 to the conversation: 

0

0

Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

Question

forum icon

New to the Community?

Start Here