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XB10 stuck at 100 Mbps upload on 1Gb Symmetrical Plan (Likely Provisioning/Bootfile Issue)
Hello! I'm currently subscribed to Xfinity's 1 gig symmetrical service, and the Xfinity Plan Builder for my account shows 1 Gig download / 1 Gig upload as my current plan. I recently switched from an XB8 to the new XB10 gateway. However, my actual upload speed is still hard-capped around 100–110 Mbp
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Your Home Network
Hello @Stowine62, and thank you for taking the time to share your experience and concerns here on our Xfinity Community forums! I can certainly understand why this situation would be frustrating. When you're investing in a premium internet package a
Unresolved Connectivity Issues & Misinformation Regarding Technician Services
To Xfinity Customer Service, I am writing to express my frustration regarding an ongoing Wi-Fi connectivity issue and the conflicting information I received from your customer service team. I live in a two-story townhouse with my modem located in the first-floor living room. Despite paying for your
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Hey @Joebern, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out. With a typical exchange of equipment, there would be no removal of Peacock or other entitlements on the account.
Peacock
I am a diamond member. Previously I was able to watch programs on Peacock however, since I just exchanged my box for another one I haven't been able to. Everytime I try to access the app it prompts me to sign up for a plan which costs $$$. It is supposed to be free
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@user_qeixis Mine, too, started working normally again. It’s almost as if Comcast had a problem and fixed it.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Trouble getting service installed
I’ve been bumped three times in a week for new service installation and no one at Xfinity seems to be able to help me. They keep scheduling me for 3-5 pm and telling me it’s all that’s available. No end in sight.
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Your Home Network
@user_qeixis mine, too, has started working again. It’s almost as if Comcast had a problem and fixed it.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Relocate Overhead Utility Line to Underground
I would like to have my overhead utility line buried in conduit. How do I request this?
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Customer Service
CONSISTENT DAILY NETWORK OUTAGES SINCE "NETWORK UPGRADE"
It's about about 3 to 4 weeks since our last "network upgrade". the daily outages since that time are out of hand. I need a response when this will be fixed. I want a response here. No private messages.
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Your Home Network
There are 2 stores withing 45 minutes each from me. However, I've already been to both and neither have the modem or power adapter in stock. Can you ship one to me?
Internet Speeds upgraded to 1 gig up and 1 gig down, shipped a new XB10 with the wrong power adapter
I received and email stating that my internet service was upgraded on 8/5/26. It had a link to order a new XB10 modem which I did and I received it a few days later but it had the wrong power adapter in the sealed box. I called and was told to visit the nearest store to have it replaced that they ha
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Oh, no. We're sorry to hear about your experience, @user_nr8bhn. We're happy to assist. Please send us a Direct Message with your name and address, so we may take a look on how we may help. 1. Click "Sign In" if necessary. 2. Click t
Un happy customer
Not only did I get my hardware I was supposed to get because it was time to stop paying $400 a month for cable that was not adequate but I go into my account to check it. My password doesn’t work so I changed my password which was a total nightmare trying to do and it worked just now. I tried to log
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The problem has still not been solved
Repeated brief internet outages
I’m experiencing repeated brief Internet outages/latency spikes almost daily in zip 94118. I’ve continuously logged 1-second pings to my LAN router, cable modem, Xfinity first-hop gateway (76.102.36.1), and 8.8.8.8. During the events, my router stays
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How to Direct Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this.
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Customer Service
Intered
Hi my service is supposed to be a $40 and they're trying to overcharge me with $66.95 on my bill and on the 15th they didn't open my auto pay so I could only pay $40 I need you guys to look into my case and see why they don't open auto pay for me they've been doing that for 2 to 3 days since I signe
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Rules and Automations
Hi @DMika are you still in need of assistance with your transfer of service? To get started you would want to start the activation on the Xfinity app and follow the steps there. Make sure to keep your previous service on until the transfer is fully c
Switched from Verizon to xfinity
I have a transfer account and pin from Verizon but not sure where to add it.
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user_ljbdrw - Thank you for letting us know this issue was resolved when a reset signal was sent to reset all channels. As a quick reminder you customers can complete this step using the Xfinity app to troubleshoot. If anything more does come up plea
Where are my sports channels?
I watch NFL and MLB channels on Monday and now it's Wednesday and I am getting an error code message, as if they are not available. Did they move these channels to a different tier, without notification, not a surprise, to make us pay more?
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Thanks for those details, @user_l2c9a. I can see why that's frustrating. Since you've already cleared the cache, restarted, and installed the certificate, I'm wondering if the issue is specific to one device. Are the certificate popups occurring o
myrouter.io vs 10.0.0.1 for XB8 modem
looks like the cert on the modem is hard coded for myrouter.io. As a result, I get hundreds of error windows on my windows PC in the morning because the cert isn't trusted, and something on windows is trying to access 10.0.0.1. When I go to 10.0.0.1 in my browser, I get the untrusted cert warning. I
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Thank you for reaching out to our team here. I will be happy to look further into any internet issue from here. Is the TV service the only device that you have to sign into, do all your other devices log in automatically? Do you have TV service with
Default
Every day when I come home. I turn on my tv and my internet is xfinity. I have to in and get on my internet name. Why is my internet not the default.
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user_uwptuq, I'm sorry to hear you need to disconnect the service. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when
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Cancel Internet Service
I have moved away from my San Jose service address and I no longer need my Xfinity Internet service. I am currently in Los Angeles and I am unable to make a phone call. I would like to cancel my Internet service effective September 24, 2026. I currently do not have access to the Xfinity equipment at
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