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Tech said the line from the street to my house is bad and needs replacement. How do I get that scheduled?
A technician came out yesterday (August 24) for intermittent internet drops. He tested the overhead line running from the street to my house and said it's bad. His meter showed two large noise spikes on it, and he told me the line needs to be replaced. He said he works mostly inside the house and co
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Hello user_89xmzl, was this ticket issued through the Xfinity Assistant? If this went right away to the local team, then the ticket is closed out. We can take a look for you and provide additional context. Please send a direct message by clic
Issued ticket number saying no ticket
They just issued me a trouble ticket with number and then a moment later they say it’s invalid. How am I supposed to get the Comcast cable hanging down in my backyard fixed? Now when I try to enter the problem again it says error.
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Internet
Hi, I’m experiencing an internet outage and need someone to actually check my connection. My internet was working normally and suddenly stopped. My Xfinity modem is currently blinking orange. The Xfinity Assistant says it cannot connect me to a live agent because there is an outage, but I need to kn
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Thank you for posting on our community forums, user_1zqwlb. We're sorry to hear you'd like to cancel the account. But we can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take
cancellation
I need to cancel my Xfinity Internet service, but I am currently outside the U.S. and unable to call the cancellation team. Could an Xfinity representative assist me online?
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PBS Unavailable
My PBS channels won't load on my main TV (xfinity box). All other channels do and PBS loads on Firestick tv.
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Channels and Programming
cancellation
I need to cancel my Xfinity Internet service, but I am currently outside the U.S. and unable to call the cancellation team. Could an Xfinity representative assist me online?
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Billing
Issued ticket number saying no ticket
They just issued me a trouble ticket with number and then a moment later they say it’s invalid. How am I supposed to get the Comcast cable hanging down in my backyard fixed? Now when I try to enter the problem again it says error.
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Customer Service
Same here. Xfinity f**king useless
Cannot activate xfinity now modem In xfinity app
I have an active internet connection through my Xfinity modem I can log into the modem's admin interface directly at 10.0.0.1 The Xfinity app will not let me complete activation/setup, so I can't access account settings, WiFi management, or other features through the app Modem is online and passing
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Greetings @user_sltj3x! We'll be more than happy to monitor your ticket and hang in there with you until resolved, as for assistance into this matter as you filed an FCC complaint that will go to our Corporate team who handles the complaints for you.
Sever Account Sabotage: Multiple Strategic Disconnects by Phone Agents & Provisioning Lock
Filing a formal complaint on 3 separate customer service reps who intentionally engaged in metric manipulation, deceptive practices, and hostile call abandonment on 8-22-2026. My account was severly throttled 2 weeks afer an equipment return. When I provided mathematical proof of a server-side provi
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@user_7tk4a0 Thanks for adding a post to the community. We're sad to hear that things have been delayed with your install, and that you were advised to search for alternatives. Sometimes things are not able to get done as planned. From permits being
Escalation Needed – Internet Still Not Activated
I am writing to formally escalate an ongoing issue with my new Xfinity Internet service. I started the process in person at an Xfinity store on August 15, and nearly two weeks later, my Internet service still has not been activated. Below is a summary of what has happened: On August 15, I visited an
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@hscce I'm trying to follow your workaround. When I get to the Install Shortcut, it seems to just disappear, that is I can't find the shortcut on my phone screen. Open to suggestions! Thanks, Mark
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Need a line on a pole to be moved.
I need a line on a pole to be moved. the electric power board has already put up a new pole. now we just need Comcast to come move their line off the old pole onto the new pole. this is time sensitive as it is holding up our opening of a store.
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Getting Started
@XfinityQuemekia "Hi -- now that we got caught, sooo sorry but we just HAVE to leave your deliberately sabotaged connection as-is ;-) " current download speed: 4.5 Mbps current upload speed: 20.5 Mbps Pull the other leg.
Sever Account Sabotage: Multiple Strategic Disconnects by Phone Agents & Provisioning Lock
Filing a formal complaint on 3 separate customer service reps who intentionally engaged in metric manipulation, deceptive practices, and hostile call abandonment on 8-22-2026. My account was severly throttled 2 weeks afer an equipment return. When I provided mathematical proof of a server-side provi
Question
Escalation Needed – Internet Still Not Activated
I am writing to formally escalate an ongoing issue with my new Xfinity Internet service. I started the process in person at an Xfinity store on August 15, and nearly two weeks later, my Internet service still has not been activated. Below is a summary of what has happened: On August 15, I visited an
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Customer Service
Did you confirm that the billing info you're entering when submitting your order is correct based on the info on the virtual card from My Prepaid Center's website?
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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user_grjfxs Have you gone to https://www.xfinity.com/membership, logged in and clicked on the benefit titled "Get Peacock Premium at no extra cost?"
Peacock premium included as platinum Xfinity client
How do I activate included peacock premium as a platinum account? I received email last week but no way to actually activate it on my account.
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user_e7fzmt Thanks for reaching out with your concerns! You can find instruction for resetting your password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password. Please let me know if you have any troubl
phone number -xfinity mobile
I want to update my credit card information and cannot get my password to work. Is there a phone # I can call and talk to a live person about this situation.
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Unfortunately this leads to the same result of “packages”, not what this email is mentioning: “ Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get
Peacock premium included as platinum Xfinity client
How do I activate included peacock premium as a platinum account? I received email last week but no way to actually activate it on my account.
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Community Best Answer
Had to wait for the technician to come from a different state. He found a cut line that was cut by a Xfinity contractor that caused the outage previously.
Dorado185
commented
3 hours ago
to the conversation:
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No technician for over a week
Hello Everyone, We had a performance issue followed by an outage in our area yesterday. There was a technician parked outside. When they left we got a message saying the outage was fixed. However we didn’t have Internet. We have utilized the AI chat and phone assistant, live chat agents, and live ph
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