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Xfinity mobile help
I am currently on vacation with my family in Mexico I lost my phone here and I am trying to get my number activated on my new device using the Xfinity app but every time I do it , it says no verified contact but I have my email address in there and it’s verified please help as there is no Xfinity st
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Devices
eph221 the automatic setup for our gateway is the internet connectivity setup in general which is done through the use of the Xfinity app.
Ssl certificate error amazon fire tv and susi.comcast.net redirects was this ever resolved? What do I do?
New gateway. Susi redirects on Amazon fire tv ssl certificate error
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user_e4zhcg thank you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your concerns completing your device setup. Which part of the process are you stuck on?
Can you get me an agent that can finish setting up my phone.
Your Agent RAHUL was helping me set up my phone when your AI thing jumped in. Now I don't know what I still have to do to finish setting up my phone. Can you send me back to a HUMAN Agent?
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It's both firetv's this is a common problem. To fix I need to turn off "automatic setup" on the gateway but can't find this setting anywhere
Ssl certificate error amazon fire tv and susi.comcast.net redirects was this ever resolved? What do I do?
New gateway. Susi redirects on Amazon fire tv ssl certificate error
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user_0prx0u Hello, I am sorry you are having issues with StreamSaver. What applications are you having issues with?
Xfinity Now StreamSaver activation
I signed up for StreamSaver for Netflix, Peacock and Apple TV+ and I am not able to activate it. I have not received an email and no way to do it in my account. I have tried links I have found below and they don't work saying I am not eligible to StreamSaver even though it says pending activation on
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The peacock worked for me the other two haven't and no emails anywhere yet.
Xfinity Now StreamSaver activation
I signed up for StreamSaver for Netflix, Peacock and Apple TV+ and I am not able to activate it. I have not received an email and no way to do it in my account. I have tried links I have found below and they don't work saying I am not eligible to StreamSaver even though it says pending activation on
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Howdy user_764c3b 👋 if you're still experiencing issues with NHL Center Ice, we want to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
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Hello @user_6xe2mm Thank you for reaching out to our Xfinity Community Forum as your current promotion plan is coming to an end. I'm happy to help you explore our current internet options to find a package and price that works for you. To get started
Existing internet customer
Looking to compare plans and pricing for internet to replace expiring promo plan
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user_mzsbir Thank you for the additional information! This is definitely not the experience we want you or anyone to have. Our team can open an escalation to the Xfinity Mobile Team for you to see why the process has been dragged out so long. Please
10 Phone Calls, 1 Chat & 5 Promised Calls Never Received
I have been trying for 13 DAYS to move my service from TMobile to Xfinity. I have spent at least 17 hours on the phone and still have not accomplished what I began on November 3….it’s honestly outrageous! I have been told many different things that have changed as the time has passed. I’ve been told
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Existing internet customer
Looking to compare plans and pricing for internet to replace expiring promo plan
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Customer Service
user_nomc03 Thanks again for reaching out! I'm glad we could help solve the mystery of the unreturned equipment.
Received email : Reminder Concerning the Comcast Equipment, Reference [Edited]
Hello, I cancelled Xfinity internet service around two month ago and confirmed i don't have any equipment to return at that time. However, I am starting to receive email from Comcast that i have a equipment to return. Could you check to see if I have a equipment to return? I feel like it is scam. [I
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Hi @Dominicus, the loop that you are being sent in can usually be resolved by clearing your cache and cookies. Please follow the steps in the article listed below, and close all google chrome windows once complete. Clear cache and delete cookies in G
Email issue
I've been trying to sign in to this account and it keeps sending to reset with this prompt. You'll need to connect to your home WiFi, then navigate to xfinity.com/password to complete a password reset. If you still need help, give us a call at [Edited: personal information]. This for an email accoun
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user_8jvxba, hi there! I apologize about your experience, and do thank you so much for reaching out! When it comes to this, it seems as if a ticket on the backend could have been placed. Those backend tickets are only visual within our systems becaus
Internet cutting out, technician said would send someone else out but I have no idea if he's coming
Even on ethernet my internet has been cutting out a lot recently so I had a technician come out yesterday. After testing he said yes there's was a bunch of errors on the connection and it was definitely a problem. He said it was actually the connection coming into the building from the pole in the s
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I have actually spoken to a dozen different people and each one has a different reason. These include but not limited to; we have to wait on a pending order to clear, we have to wait for the system to update, wait 24-48 hours and call back, the line
10 Phone Calls, 1 Chat & 5 Promised Calls Never Received
I have been trying for 13 DAYS to move my service from TMobile to Xfinity. I have spent at least 17 hours on the phone and still have not accomplished what I began on November 3….it’s honestly outrageous! I have been told many different things that have changed as the time has passed. I’ve been told
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Hello @user_yq2ki7, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
RDK 03013
Converting from Directv. Main TV setting up main TV box but keep getting RDK 03013 error even though I have internet and power to the TV and box. I have tried to restart multiple times.
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eph221 it sounds like this particular device could have a security issue, can you share with me the troubleshooting steps you have already attempted?
Ssl certificate error amazon fire tv and susi.comcast.net redirects was this ever resolved? What do I do?
New gateway. Susi redirects on Amazon fire tv ssl certificate error
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My apologies, your main concern is livestreaming and the Xfinity touchscreen will not allow that. I can not recommend another third party item like the Echo Show 21 that will help at this time.
Help to view my cameras on echo show 21
Help to set up my Xfinity cameras and doorbell on my echo show 21
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@user_34e194,I apologize if it appears that upgrades are being made to other components of the infrastructure. The scheduling for these projects is very strict, and other teams do not have the flexibility to modify construction requests as you descri
Terrible Support Experience
my internet has been out since 11/14 at appx 9:30am. A technician was here 11/14 and said it was internal wire issue which he could not fix and that xfinity/comcast does not allow them to fix so I would have to find someone to do it, like my apartment complex maintenance. My apartment manager said t
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Internet cutting out, technician said would send someone else out but I have no idea if he's coming
Even on ethernet my internet has been cutting out a lot recently so I had a technician come out yesterday. After testing he said yes there's was a bunch of errors on the connection and it was definitely a problem. He said it was actually the connection coming into the building from the pole in the s
Question
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Customer Service
@user_qe54xg Thanks for adding a post and sharing your feedback. All of our new promotions are different and do have channel packages that remove or change the channels. Log in to your account here https://www.xfinity.com/broadband-labels and change
XfinityBenny
commented
12 hours ago
to the conversation:
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0
Your service [Edited]
I’m [Edited: "Language"] get on phone lady from Jamaica I don’t even understand said my bill go from 67 to 55. It’s still 67 and she took away a bunch of things[Edited: "Language"] wrong with you ppl
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