Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (532.8K)
Agreed! Another 24 year Xfinity customer very upset about no mn wild games on Comcast
Wild Hockey
At least try to inform your high paying customers. I have sports package. This should include Wild games as it did when I added that extra charge
Question
Kingston pike store
Went to the Kingston pike store and Trey Hammond was awesome! He was so helpful and kind and got my problems delt with immediately. !
Question
•
Xfinity Compliments
user_8wef5t Good afternoon! How did your appointment go? Was our technician able to get this work completed for you?
No coax outlet
I did a self installation and found out the apartment has no coax outlet and scheduled a appointment for a technician but now have to pay the 100 dollar installation fee
Question
Hello user_7mgy20 Does this recording behave the same way when accessing this from the X! cable box or other devices, or is this only happening on your Smart TV? What brand/make is the TV, and is this a newer or older device?
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
Question
Hey there user_cbsmrk! I appreciate you leaving a new comment, and if you're still needing help with the Xfinity Mobile line, we're here for you. We didn't receive a reply from you on or last private message a few days ago, but we can definitely pick
Why is Xfinity Mobile not removing a deactivated device from my account?
I recently visited an Xfinity retail store to add a single line and device to my account. However, the representative mistakenly added two lines and two devices. When I brought this to their attention in the store, they assured me the extra line and device would be removed immediately and any associ
Question
TV Screen Problem
We had your Xfinity technician out here recently to set up our new Samsung TV on your cable and now we’re just getting the image on 1/3 of the screen. Please help fix it so we see full-screen image.
Question
•
Customer Service
When this issue occurs, have you tried soft resetting the modem?
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
Question
Need to cancel NHL center ice
Hi, I need to cancel NHL center ice at: 9264 Vista Del Lago 24-I , Boca Raton, FL
Question
•
Customer Service
TV Screen Problem
Your Xfinity technician helped set up our new Samsung TV to your cable service a week ago and now we see shows only on 1/3 of the screen. How can this be fixed so the image is full screen?
Question
•
Customer Service
Similar problem here. I also have a domain from GoDaddy, and when using it as "sent from" email using the Comcast servers, it now fails with a DMARC error. It worked fine for years until a few days ago, iPhone, too. Other domains where I have an add
Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)
Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the
Question
late fees and return fees
i’ve been enrolled in auto payments for 2 months and both bills charged me late and return fees. when contacting customer support i’m told it’s my banks fault and get hung up on. i’ve verified auto payments with my bank and i’ve spoken to xfinity customer support 7 times. i’ve also made successful p
Question
•
Billing
@user_io4el5 Same thing happens to me. Been going on for 5 or 6 days. Can only start streaming on my laptop at the beginning of a recording, am unable to advance, and resume sends me right back to the beginning of the program. You would think the X
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Hello, have we sent someone out to check the outside facilities/wiring recently?
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
Question
Equipmen
I made a phone call weeks ago cancelling my service. I talked to the representative who told me that it was ok that the equipment was left I. The apartment for the next person and she made a note on my account. I now am receiving a text to return it. This makes 0 sense.please advise I know longer ha
Question
•
Customer Service
@XfinityAldrik The audo drop outs were video too, eventually, and were on all channels including dvr recordings. However, a complete power down of the DVR box seems to have alleviated that issue! I literally removed the plug and w
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
Question
@abbypatch How are you attempting to access your emails, through the connect portal or a 3rd party app?
Email Safe Lists
Since the last update, I'm not receiving important emails nor can I send any to sites I've been a member of for years..Following the instructions to turn on the Safe List, , I would have to add at least 50 emails one....at....a ....time. If I add the one that I haven't received this week because it
Question
Totally without service. However, I was able to install a temporary cable from the box to our house and it is now working. So definitely a cut cable underground from the aeration service we received today. Will need to schedule a technic
Lawn aeration company cut my exterior internet line, need a technician to repair it
Lawn aeration company cut my exterior internet line, need a technician to repair it. No issues with service until this afternoon after our yard was serviced for the fall. Same issue we had in the past. Thank you for the assistance.
Question
Still a problem on outgoing mail Server password. This happened every time you force a password change and yes I have done all the above. .
Outgoing email in iPhone is not working.
Yesterday I updated my password for my Comcast account. I updated it on my iPhone as well but my outgoing emails are not functioning. I did go into set up for email. Collect advanced clicked on the outgoing server and tried to update the password. The system verifies forever and then times out. Plea
Question
Bill going up
My bill went up for no reason. I want a refund and the bill to continue as is.
Question
•
Billing
Hammons* sorry autocorrect
Stevens15
commented
3 hours ago
to the conversation:
0
0
Kingston pike store
Went to the Kingston pike store and Trey Hammond was awesome! He was so helpful and kind and got my problems delt with immediately. !
Question