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When using my pc I can get access, but not on my iphone,iPad, or Samsung tablet at times.

user_cg6z53

replied

7 hours ago

to the conversation:

Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

Question

Thank you for that. Have you tried on any other devices through the website as well(all these questions are leading us somewhere, I promise.)?

XfinityJeffB

replied

7 hours ago

to the conversation:

Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

Question

We use the Native email app.

user_cg6z53

replied

7 hours ago

to the conversation:

Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

Question

no one has responded

user_et79qd

replied

7 hours ago

to the conversation:

All of our service has been down since yesterday morning. We were told ahead of time that we would be down yesterday for planned maintenance but be up by the evening. Service is still out. Called customer service last night was told it would be back on by midnight and then they scheduled a tech to c

Question

I could bet a billion dollars the Yahoo transition was used as a move to scare customers! Ya know what I say? Up with customers! Down with corporate greed!

Annabelle2

commented

7 hours ago

to the conversation:

Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

Thank you for that information. On your iPad or iPhone, are you using the Xfinity app, or the native email app?

XfinityJeffB

replied

7 hours ago

to the conversation:

Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

Question

Hello @user_5u6sd1 thank you for reaching out on our community forum. To make payments on your account you can make payments online, over the phone or in an Xfinity store. Here is a link on how to make payments to the account. Pay my Xfinity bill

XfinityAbby

commented

7 hours ago

to the conversation:

Payment

I want to make payment to my account

Question

I'm glad your pedestal was repaired, and even better than before @user_cb6196. It was a pleasure assisting you. Don’t hesitate to reach out in the future with any questions or concerns, we'll be happy to help!

XfinityQuemekia

commented

7 hours ago

to the conversation:

Internet box at the street needs replacing

The internet box on the street outside my home is missing the cover. How can I get this replaced?

Question

It is always on my iPhone and or iPad

user_cg6z53

replied

7 hours ago

to the conversation:

Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

Question

It is your right as a consumer to reach out to the BBB. If you had a conversation with another support team outside this thread, I can gather their information to make sure the incorrect information is addressed however, we would have to refer to the

XfinityAmandaB

replied

7 hours ago

to the conversation:

Flex Bix

I was sent a flex box that I didn’t ask for. I called and was told that it was free, mine to keep, and there were no worries. I didn’t even use it and got rid of it. This was 4 years ago. Today I cancelled my service and was told I would need to return it or I would be fined. I didn’t even know what

Question

Payment

I want to make payment to my account

Question

•

Billing

Starter package lost in mail

I signed up for Xfinity last week and ordered the starter pack with router and equipment. When I check the tracking status, it says it was delivered 2 days ago but I never received it. Usps didn't have any picture or anything for me to verify the delivery. I submitted a claim on USPS to report it, b

Question

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Your Home Network

Hello @user_7ip79z Thank you for taking the time to make this post in our space here on Forums. I do understand the importance of making sure any payment arrangement is properly set up. I am saddened to hear that you had a difficult time getting this

XfinityKam

commented

7 hours ago

to the conversation:

Payment arrangement

I went on the Xfinity chat and the ai agent said I could setup and arrangement up to the 25th of march but then when it gave me the dates it gave me 10,11,12 and wouldn't let me scroll to the other ones. I selected the 12th on the 12th first thing in the morning. SUSPENSION I call and explain but to

Question

Thank you @user_o5fn4e for allowing us to address your concern via the Xfinity Community forum. Please note that we are here 7 days a week from 6am ET to 1am ET. Should you have further need of assistance in the future, please reach

XfinityCliff

commented

7 hours ago

to the conversation:

Cancelling without a call or trip to store

You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.

Question

Dvr not recording no schedules set up

Is there scheduled Dvr outage as no shows sceduled

Question

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On Demand

Hello user_gbyw71, we are here to help you, and we want to help you. To set up a dispatch, we need to get some account info that is best kept private. If you would, send our team a direct message with your full name, the name listed on the account (

XfinityJeffB

replied

7 hours ago

to the conversation:

Technician request

Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.

Question

Hello user_t3wv0f We would like to look into this for you in direct messages.

XfinityKam

commented

7 hours ago

to the conversation:

iPhone 17 pro max stolen by FedEx

I ordered two phones one google pixel and 17 pro max deep blue. The phones was supposed to be delivered on 01/31/26 by FedEx signature required the driver dropped the box off with only the google pixel in it and no signature at all. The tracking info still says on FedEx vehicle for delivery. I calle

Question

Good afternoon @Harbsidhu, and thank you for taking the time to post about your recent issues. Our team would be happy to look into what happened and work towards a resolution. If you could send our team a direct message with your full name and full

XfinityRaf

commented

8 hours ago

to the conversation:

feedback

ATT: Business Mobile Customer Relations Manager/ Supervisor [Edited: "Personal Information"] ATT: Customer Relations Manager/ Supervisor I BEEN CUSTOMER FOR 20YRS I HAVE PAID COMCAST OVER $60,000. My account manager [Edited: "Personal Information"] . Told me she has deal I will get trade in $830 tra

Question

So this was a lie, because I had conversation in the personal message and they were not able to help me and told me they denied removing it off my account. Publicly declaring a solution and then privately dismissing is not okay. None of this is okay,

user_9m93r2

replied

8 hours ago

to the conversation:

Flex Bix

Question

user_cd1ka1 Please send us a direct message, so we can gather your account details. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New me

XfinityMartyR

replied

8 hours ago

to the conversation:

Technician request

Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.

Question