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XER10 lose service every 30 minutes
I checked my logs on my XER10 modem and since March 18, we have been losing signal all LAN and Wireless devices in almost exact 30 minute intervals. So four days of 30 minute interruptions with the only variance being when I power cycled both the ONT and XER10, which did not resolve the issue. I cal
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Your Home Network
Hey there, user_k6u6ul! Thanks for taking the time out of your weekend to reach out on our XFINITY Community forum. I am sorry to hear you are experiencing a similar issue now with the stereo wrapper. Have you tried swapping out your box yet? What tr
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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Wrong location
Comcast did some work in my area and now my location is incorrect. Hulu thinks I'm in Virginia (I'm not).
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Your Home Network
MOCA help please
I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can. I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase m
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Customer Service
Unable to cancel by chat: verbal authorization required
I hereby authorize Comcast/Xfinity to cancel all services associated with this account effective as of today March 21, 2026. This email serves as my explicit authorization to terminate service. I will not be responsible for any charges incurred after that date, except for any valid, prorated amounts
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Your Home Network
Need help installing MoCA coax ethernet connection on my house network
I have a XB8 that has MoCA capability but I don't know where my coax cables in my box outside my house which rooms they go to, how would i identify which cables go where and if they are electrically hot/active or not. I also need to replace a splitter, as the splitter I currently have does not suppo
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Your Home Network
Can’t get The Madodon to stresm on my iphone Paramount Plus Streaming app through Xfinity
I pay for Paramount+ Xfinity. I think it’s 1199 a month. I have no problem watching Paramount+ streaming program the Madison on my television. I cannot however get the same show on my iPhone Xfinity app I can get other recent shows such as the Rangers, etc.. What am I doing or wrong?
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Xfinity Stream Website
Hey there shermann418733. Once you activate your subscription from the link in the email, you would be able to use Peacock on either of your devices. Please let us know if this helps.
Free Peacock with service
Hello, I received an email indicating that I can have Peacock for no extra charge. If I select it, can I download peacock on my fire stick to watch? I don't want to stream it on my phone. I'd like to have it on my TV instead. Is this possible? Thank you.
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user_y4f8tn, hello there and thanks for reaching out. I understand your concern and have been there before with collections. Now, I've never personally paid a collection. I'd pay the company directly especially if they still have my account for the b
CA Debt Collector Lic.
I got multiple texts and emails about unpaid debt from the CA Debt Collector Lic. #10316-99 tryin gto collect, I got their phone number from Xfinity, but it says I can't call this company on the phone and I haven't received any contact from them yet, and keep getting texts and emails. How can I conn
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CA Debt Collector Lic.
I got multiple texts and emails about unpaid debt from the CA Debt Collector Lic. #10316-99 tryin gto collect, I got their phone number from Xfinity, but it says I can't call this company on the phone and I haven't received any contact from them yet, and keep getting texts and emails. How can I conn
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Billing
Paramount app
Paramount app on xfinity is extremely slow. However when I switch over access to my old at&t box Paramount streaming works fine.
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Xfinity Stream App
Thank you for allowing us to assist you user_4w1pb9. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and acce
Not Notified of Tech Visit Charge
I had a tech that came out at the end of January. He solved the problem in maybe 10 minutes. I was never told there would be a charge for this visit, I was told the opposite. Now I have $100 charged on autopay. Can I dispute this charge or request a credit?
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Zcuda Thanks for reaching out with your concerns! To turn off closed captions on the Peacock app, pause the video, select the Subtitles & Audio icon in the top or bottom menu, and choose "Off". On many devices, you may need to allow up to 30 seco
Peacock
I have closed caption turned off everywhere and yet closed caption will not leave Peacock. It is so frustrating. Xfinity has gotten so bad lately
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how do I get rid of the many recovered-lost-folder's that I have on my iphone? There's probably 50-100 of them, and I want them gone.
I have many many of these folders on my iphone that start with recovered-lost-folder then a bunch of other numbers and letters. I need to get rid of all of these folders but there doesn't appear to be a way to do so. Please let me know how to get rid of them thanks.
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Network
Good afternoon user_ig0jba. I would be more than happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. T
Storm ready WiFi after cancel service
I cancelled my service I returned the modem and storm ready modem to my local xfinity store. I was not on a contract and was still charged $182
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Storm ready WiFi after cancel service
I cancelled my service I returned the modem and storm ready modem to my local xfinity store. I was not on a contract and was still charged $182
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Customer Service
user_l8fvtq My team can help with you your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if nece
Disrespectful thieves
I have never ever EVER been so disrespected by a company who is literally stealing my money. First, the usual issue of the bill increasing suddenly and for no reason began in July of 2025. Then, when my husband called to sort out a DIFFERENT overbilling issue, he was overcharged $100 and hung up on.
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Any updates when X class internet is coming to Buckley WA? It’s still not available here and it’s almost April. Are we even going to get Docsis 4.0 this year?
Why is it taking so long to upgrade to Docsis 4.0?
I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they de
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Hello @user_vy3ccl Thank you for taking the time to reach out to us here on Forums. Emails are important more than ever to be able to receive, First, could you please log in to your Xfinity email account directly through the Xfinity Connect website (
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Not receiving email
I have big problem here, I cannot receive or send email
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