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Got a new router around the same time. My latest latency test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Interne
New router causing irregular connection with Steam and browsing
I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou
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Frustrating support with no escalation
Hi! I am experiencing repeat service issues. I restarted the gateway multiple times. I unplugged my modem multiple times. I am on my third new modem. A service tech has come to my house three times. There has been no resolution. How do I get this situation esalated to a line engineer to see if there
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Customer Service
OUTAGE for Multiple Neighbors - 2+ week wait for technician
Internet went out today. Multiple neighbors reported the same. We all have fiber lines for internet. App does not say there’s an outage in our area, but there definitely is. 2+ week wait for a problem that’s affecting multiple homes seems ridiculous
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Your Home Network
Hello @jetta55 and thank you for reaching out via our Xfinity Community forums! We're here to assist you. 😀Typically, an order is physically shipped within 3-5 business days once a label is created. Depending on when it arrives at the ca
New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #]. Thank you.
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My latest test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Internet is hosed. My total usage to date is 62gb out
High Latency During Peak Hours
I am consistently getting high latency between peak hours (7 PM - 9:30 PM) almost everyday. My ping will shoot up from around 20-30ms to 200+ ms, making online gaming extremely difficult. To be quite honest, this situation has become extremely frustrating because it now seems impossible to game duri
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@XfinityPaula, I have tried sending a direct message. I am always told that deals are for new customers only and that longstanding customers are not given the same treatment!
Customer Retention
I have been a loyal customer for 30+ years. I am tired to my bill going up every single year for BASIC service. I would like to upgrade to your 50+ channel Tv and keep high speed internet bundled with it. I know exactly how much you are offering this package for to new customers: $120/month. I want
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New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #]. Thank you.
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Customer Service
Hey there, @gundarsb, thanks for reaching out through Xfinity Forums regarding your Paramount+ account. Are you still having the same issues with your account?
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Thank you for reaching out to our team. The best option to track any service appointment is with your Xfinity app. If you’ve signed up to get texts from Xfinity, you’ll get text updates about your appointment and your technician&rsqu
My service technician never showed up, are they still coming?
How can I find out if the service technician is still coming for the appointment?
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My service technician never showed up, are they still coming?
How can I find out if the service technician is still coming for the appointment?
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Customer Service
I am connected next to my wifi router.
Xfinity Stream is asking to connect to home WiFi (I am connected)
Trying to watch certain live channels on my laptop and seeing message to "connect to home wifi" when I already am connected to home wifi. I logged out of app and rebooted, but that did not help. A 4 year old post recommended "Changing Home Account" in settings in Stream, but I don't that see that op
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Its been years, why won't xfinity stream Pure Flix?
I see many "closed" forum questions about Pure Flix, several offering hope that it will become available. These are from years ago. What's the issue?
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Xfinity Stream Website
Retention Team
I contacted Xfinity because of stream app buffering and was directed to the chat option. “Anam” was the agent and told me my plan was a legacy plan. Anam said the new “next-gen” plan which is the same price and same channels will fix the problem. I agreed and he got back to me and the monthly bill w
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Xfinity Stream Website
@pinksparkletini What is your download, and upload speed?
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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Is the same monthly fee as the X1 DVR
Xi6-T box
Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit
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I am unable to activate my free Peacock premium subscription. I am a confirmed diamond level member and have tried multiple times to access this benefit. Please help!
Having trouble activating peacock subscription
Having trouble activating peacock subscription through Xfinity.
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Excellent, I am very glad to hear that arrived. If you ever have any other questions or concerns you can always reach out to our team here.
xfinity reward olympic pin not received
I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into
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Moved to Customer Service. Not Guidelines related.
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Frustrating support with no escalation
Hi! I am experiencing repeat service issues. I restarted the gateway multiple times. I unplugged my modem multiple times. I am on my third new modem. A service tech has come to my house three times. There has been no resolution. How do I get this situation esalated to a line engineer to see if there
Question