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xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
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Your Home Network
Entitlement Reset / Reprovisioning for Peacock
Hello - I need an app/streaming entitlement refresh. My account is stuck in an activation loop for Peacock Premium (Error PPG_0017). I have tried clearing my browser's cache & cookies for Xfinity and Peacock, and using an incognito/private window, and trying a different browser. I need a backend sup
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Sign-In and Account Management
Yes, I cannot activate the watch and no sim shows. Can I please get Tier 2 or Advanced Technical Support agent to look at a backend provisioning error. My IMEI is stuck, and Tier 1 cannot fix this. I’ve already contacted customer support 4 times and
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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@XfinityAngie yes. im trying to find out when the offer expires
Peacock offer
I currently have an offer for a free peacock subscription, where do i find out what date offer expires on ? My paid peacock expires in November, and the say I have to wait till then. but I don't want to lose free peacock offer
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user_zgtmt8, did you also want to take a moment to cover your current plan and pricing?
Billing
My bill just went from $40 to $98 for Internet only. I have lived here for 3 years and in that time frame my bill has gone from $25>$98 for the same service. I am on SSI disability and live in supported housing and the entire extremely large complex is wired by Xfinity. We are captive. I looked into
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Thank you very much for that information, I will be more than happy to help with your request.
Breach of Promised Account Credit & Improper Late Fee Assessment
In July 2026, my area experienced multiple days of intermittent outages due to cable upgrades, disrupting online teaching and work-from-home schedules. On a recorded call on July 26, Xfinity agreed to issue a full 1-month bill credit (approx. $330). On August 29, 2026, I called Xfinity to check on t
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Oh man, thank you so much for sharing the details with us @user_l9enuw! I would be more than happy to dive into the account further, and troubleshoot with you further. Can you please send us a DM to get started? Please send us a direct chat message
Multiple outages everyday for weeks
Hello. I have been recording lapses in internet connectivity over the past week and things are not improving at all. Our internet service is unreliable and routinely cuts out multiple times per day. What is Xfinity doing to fix this ongoing issue?
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Hello @user_pxorg1, and thank you for sharing your experience here on our Xfinity Community forums. I can understand how upsetting that interaction must have been, especially when you were reaching out for help managing a payment and felt blamed rat
Agents bad customer service
The agent name Crystal was very rude to me. I called to see what I can do to split a payment and she started telling that it was my faulty for having past due and that accumulated fees I ask to speak to someone else and first she said she can’t transfer me to anyone. I asked for a manager and she ha
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Yes, the internet will not work on any and all devices I own (tv, phone, tablet, laptop, desktop). My neighbors are experiencing the exact same interruptions in internet service. We have all tried every piece of troubleshooting advice and instruction
Multiple outages everyday for weeks
Hello. I have been recording lapses in internet connectivity over the past week and things are not improving at all. Our internet service is unreliable and routinely cuts out multiple times per day. What is Xfinity doing to fix this ongoing issue?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wow…..AI now trained to “LIE”
I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why sales lies to people and how to resolve it
I was told when I signed up for Xfinity Internet that I would be able to get a cell phone with no money down I just had to wait until after my first billing cycle they wouldn't do a credit check the only reason I will let u know I went for Xfinity is for the cell service I am and have been in a bind
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Hello @user_58yw3z, and thank you for sharing those details here on our Xfinity Community forums. I can understand why you’re requesting another review, especially when you agreed to the technician visit based on a specific commitment that the
Billing escalation requested — $100 technician credit promised before visit
I am requesting escalation of a $100 technician visit charge. Before agreeing to the technician visit, I contacted Xfinity support specifically about the $100 charge and was explicitly told that after the charge posted to my account, I could contact Xfinity to have it credited back. I relied on that
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@XfinityDuron I just sent a DM.
Now prepaid Internet Service Cancelled
My internet service was cancelled without my authorization and now they say they cannot reinstate the service because there is an account already active at my address. To cancel it and reinstate mine, I have to go to a Xfinity store physically and prove I live at my address. How can this be possible
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Hey there, @user_igclpy, thanks for reaching out through Xfinity Forums regarding your account and billing concerns. We would be happy to help with reviewing your account details and history. Can you please send us a direct message with your full nam
Executive Escalation – Internet Credit Request
Hello, I am requesting an escalation to Xfinity's Internet Executive Customer Relations/Executive Resolutions team regarding an unresolved credit issue. I was originally working with Keira D. through Executive Resolutions regarding my Xfinity Mobile issue. Keira explained that she only has authority
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Thanks for those details. I would be happy to take a look at the ticket on our end to ensure that everything is resolved for you. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message: C
Year of trying to fix same billing issue
Since October 2024, Comcast has incorrectly charged me $234 for two internet services at the same residential address, despite it being impossible to have two separate Comcast internet lines active at the same location. For more than a year, I have called customer service every month and spent hours
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Hey there, @user_st7ly3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with setting up the account, it certainly is not what we want for our customers. I would be mor
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Why sales lies to people and how to resolve it
I was told when I signed up for Xfinity Internet that I would be able to get a cell phone with no money down I just had to wait until after my first billing cycle they wouldn't do a credit check the only reason I will let u know I went for Xfinity is for the cell service I am and have been in a bind
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