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Are they working on it?

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Internet

Having problems with my internet/tv

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Dover/Wellsville area

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Internet

Having problems with my internet/tv

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Internet

Having problems with my internet/tv

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Code to Redeem Universal Orlando Resort Tickets

Hello, I redeemed the Xfinity rewards code for the Universal tickets. However, I did not receive an email with the subsequent code needed at checkout on the Universal website. Can someone from Xfinity please provide me with the necessary code via email or DM? Thank you

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Hello @user_yl6kv0 and thanks for posting your concern here on our Xfinity Community forums.  That’s definitely not the kind of experience anyone should have when you’re just trying to plan a move, especially after starting off on a

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Rude customer service call

I called to find out info about moving my WiFi to new address, the rep initially was fine and gave me all the details. When I said I would have to speak to my husband and then call him back his tone changed and he became pushy. He said very condescending - so you don’t need service at the new place?

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user_6lv1oa Hi there! Thank you so much for using our Forums and for taking the time to contact our Xfinity Support Team. We are happy to work together to look into your concerns with your Xfinity Mobile promotion and our team is here to look into th

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Buyout promotion not honored

I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.

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Rude customer service call

I called to find out info about moving my WiFi to new address, the rep initially was fine and gave me all the details. When I said I would have to speak to my husband and then call him back his tone changed and he became pushy. He said very condescending - so you don’t need service at the new place?

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Xfinity Support

Resolution to an issue Please help me resolve this issue. I have been trying to get the movies that were in my purchases folder in Xfinity Stream back. The folder no longer has any titles listed. I have spent no less than 40 hours on the phone with Xfinity representatives and supervisors. I have bee

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user_kj83yc - Thank you for taking the time to share your feedback—I truly appreciate it, and I understand how important it is to stay informed during times like this.To provide a bit more clarity, these enhancements are part of ongoing improve

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Where can I email a complaint

And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa

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Same!!! Total waste of time with these gift cards, it’s truly the principle of the matter, Xfinity shouldn’t offer these promotions if they don’t want to back them up. Total scam and waste of time!!! 

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$200 dollar gift card

I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e

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it does not do this on my iphone pro

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Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

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Buyout promotion not honored

I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.

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Buried cable not done despite email saying it was completed!

Received email that buried cable was complete but the work was not done!

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Data usage

How do I see what my data usage is

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user_6d1429 Thank you for reaching out to us over our Xfinity Community Forums. Yahoo Mail provides support for customers who have migrated their Comcast.net email accounts to Yahoo Mail. Once an account is migrated, Xfinity no longer offers support.

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Who to speak to about @COMCAST.net to @Yahoo.com email disasters?

Hello. My apology for the alarming word "disasters" but for the past hour I have been trying to contact someone at Comcast about the @Comcast.net to @Yahoo.com email migration. Your own site says to contact you before migration and Yahoo after migration. But there is no way to contact Comcast/Xfinit

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Text messaging

I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.

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