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500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Good evening user_hhutja. I want to ensure I understand the situation. Just to confirm, you have already mailed in your device for the trade-in, correct? Then you had been emailed an offer amount, and had approved it; but it shows you declined it? Ha
Trade in
I sent my phone for trade in with all the steps done and got my offer I approved it and thought that was that but now I look at it and it says declined that I declined when I approved it
Question
Good evening user_o5bxei 👋 We hate to lose you as a member of the Xfinity family, but more than that we always want to help your requests go through as smoothly as possible. If you could send our team a direct message with your full name, the name l
Cancel Service
I’d like to cancel my Xfinity home internet as soon as possible. I don’t have any other Xfinity services to keep. My equipment was supplied by my apartment complex, so please confirm how it should be handled. Please invite me to a private message to verify my account and confirm the cancellation dat
Question
Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
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Your Home Network
@XfinityJon No, that's all for now. Thanks again!
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Want the online Xfinity website allow you to remove premium channels
Every time I try it takes me to where I'm actually a new customer to add services and create an account and if I try to go any further to try to find to remove wherever the premiums are it gives me the same error message something about you're having technical difficulties it says that every time it
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Channels and Programming
Hey there, @user_5ccpjg, thanks for reaching out through Xfinity Forums! I can definitely understand how frustrating those brief drops would be, especially while gaming. Since you’ve already gone through the standard troubleshooting and Xfinity
Weird intermittent, partial / full, internet drops.
Few times daily my whole local connection either cuts out for a second or two. I tried to dig around and actually see if it was happening on my side of the fence, vs the other side and it seems everything on my side of the modem is functioning fine. I'm just using the XB8 as my sole modem. It's very
Question
Creepy customer service agent
I had the creepiest customer service experience in the live chat. The agent seemed to have scammed me into an upcharge when I asked for my broken tv box to be replaced, and was extremely weird and creepy the entire chat. He said things like “you’re the sweetest customer I’ve ever had” and kept sendi
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Customer Service
No problem! Happy to be of assistance. I have the reminder set for 11/10. Either myself or one of my awesome teammates will check in with you here. 😀 Was there anything else I could assist you with currently?
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
@XfinityJon That sounds great! Thank you, I appreciate it!
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Okay, thank you for the additional information. What I will do is set a reminder to check in with you here in 5-days to confirm you have received the new gateway. We can also confirm your upload speed has increased with the new equipment, as well. Ho
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Recurring micro drops after neighborhood XFinity upgrades
Since October 20 when work was done in my neighborhood for XFinity service upgrades, I've been experiencing persistent micro drops in internet connectivity every couple of minutes. After hours in chat with support, they were unable to get the issue resolved and they ended up terminating my network c
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Your Home Network
New modem, but phone problems
Technician installed a new modem because our land line phones were working intermittently. It was suggested that we get new phones which we did. Now we have lost all of our contacts. Is there a way to retrieve them or must I input them all again.
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Home Phone Service & Equipment
No. I only have the issue on Apple TV
Live TV on Stream for Apple Tv
At some point last couple months I cannot see the TV guide on the stream app on my Apple TV. I cannot watch anything. I've tried logging out and logging back in. I've tried reinstalling the app. I've even reset the Apple TV.
Question
Good evening user_l9mkaj. You have reached the right team, and I will be happy to assist you with your request. In order for me to ensure this gets routed to the local team, I will need some additional information. Please send us a direct ch
Request to Bury Cable Lines
We recently completed a renovation where we removed the overhead power line and relocated the electrical service underground. We would now like to do the same with the cable line before we begin landscaping. Currently, the cable line that was previously attached to the power pole is lying on the gra
Question
Samsung TV Xfinity Stream app
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
@XfinityJon Hi Jon - I appreciate your response. When I click on the Services tab, only my download speed is displayed (up to 500Mbps). If I go to the Manage your Plan section, it shows download speeds up to 500Mbps, upload up to 100 Mpbs.&nb
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Howdy user_s1wqk9 👋 Thanks for stopping by! We definitely don't want you to be locked out of your account for any reason, especially when you have a bill to pay, so we're happy to help however we can 👍Have you already tried resetting your password
WiFi
I have another WiFi Box at 30 oak hollow and I don’t remember my login to be able to pay it, is there anyway yall could help me out
Question
Good evening @ArcDog. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait
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Requesting Property Damage Claim and Line Burial Re-Work
Hello, I am reaching out to get immediate assistance regarding an underground cable burial that was handled incorrectly on my property. The underground crew left the cable line barely buried and completely exposed/visible in several places across my yard, which is creating an active tripping and saf
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