Xfinity Community Forum

Good evening user_kj5vio. I can certainly understand your concern. What is the phone number that the text message came from? I know you just placed your order, but have you downloaded the Xfinity App, yet? That will also allow you to see notification

XfinityJon

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13 hours ago

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

Question

@user_kpmxud Do.we have to go to Yahoo? Not at this time, no. Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to k

Again

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13 hours ago

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Moving to yahoo

When I click to accept the offer the first thing I get is page to log into my yahoo account … so when I use my Comcast address and password it rejects me. The info says my address will stay the same. So what next!

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Can't watch live UFC event son paramount+ on TV with xfinity, just a black screen when click Watch Now

user_l9n46k

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13 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

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Customer Service

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@XfinityMatthew message sent

bob-mmk

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13 hours ago

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Why can't I get the 5 year price lock for existing customers

Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks

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Thank you! I sent a direct message to Xfinity Support. Appreciate your help.

user_4904b3

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13 hours ago

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Safety issue Loose cable wires hanging in alley. Request for line maintenance!

How can I speak with someone directly to report a safety concern from multiple loose cable lines hanging into the alley/street along the outside of our building? Several cut ends are at ground level and extending into the alley where people walk and cars pass. The loose wires whip against windows wh

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Voice mail not working

I see the voice mail notification, but after a minute or so it says "something went wrong contact customer support" All updated and restarted Samsung fold 6

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Network

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@bob-mmk We'd be happy to do that for you. Please send us a direct message with your full name and the service address, and we will take a look. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

XfinityMatthew

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13 hours ago

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Why can't I get the 5 year price lock for existing customers

Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks

Question

Hello @user_2aqmou I am very sorry to hear about your experience with the mobile. We would love the opportunity to make this right for you. Can you please provide more information on what happened so we can get you properly escalated?

XfinityMatthew

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14 hours ago

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supervisor call back

In the last 2 days, I have been trying to have a supervisor call me back. I first contacted customer service for a billing issue. She was not the most pleasant person and implied that I have been getting my plan cheaper than plans today and "It's about time you pay what you should". I asked to speak

Question

@XfinityMatthew Please take a look and see what the available promotions are that I can get please as the page you mentioned does not include any promotions, just higher prices that what I am already paying. Thanks

bob-mmk

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14 hours ago

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Why can't I get the 5 year price lock for existing customers

Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks

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Hey there, jonnady! We appreciate you bringing this important bride mode issue to our attention. We have received your direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum

XfinityNatalie

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14 hours ago

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Bridge Mode missing on XB7

The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.

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Hello @bob-mmk That offer is an introductory plan for new customers only currently. To view all plans avaialble to your account you can log in at https://www.xfinity.com/planbuilder and browze available options. Otherwise we'd be happy to look over t

XfinityMatthew

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14 hours ago

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Why can't I get the 5 year price lock for existing customers

Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks

Question

Why can't I get the 5 year price lock for existing customers

Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks

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Customer Service

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@NcBh_3424bx Thanks for adding a post to the community. There are a few things to check when seeing this error. The first is making sure you use the Xfinity App, it's more secure and faster than the browser. Second is checking to make sure the contac

XfinityBenny

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14 hours ago

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Issues setting up Auto Pay

Hello, I'm trying to set up Auto Pay and I keep getting this error message below: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. But my account does have my co

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Removing channels from my plan

I need channels removed. I cannot afford my payments.

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Billing

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Thanks for taking the time to reach out through our community forums, user_rl0dz4! Just as Again pointed out, the best way to access your email from your computer is by logging in directly through the Xfinity website. Please let us know if you still

XfinitySean

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14 hours ago

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my comcast.net emails

how do i access my comcast.net emails directions please

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Issues setting up Auto Pay

Hello, I'm trying to set up Auto Pay and I keep getting this error message below: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. But my account does have my co

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Customer Service

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Xfinity did it again this has to be the most unprofessional Company i have ever delt with in my entire life ! I am a 5 year customer with there internet and boy wait until i tell this story ! But I need a Lawer to sue them for punitive Damages they h

user_2aqmou

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14 hours ago

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supervisor call back

In the last 2 days, I have been trying to have a supervisor call me back. I first contacted customer service for a billing issue. She was not the most pleasant person and implied that I have been getting my plan cheaper than plans today and "It's about time you pay what you should". I asked to speak

Question

Greetings, user_fklphn! We appreciate you reaching out to our XFINITY Community forum. I know how important it is to ensure you receive the receipt you need for your phone. By chance, have you already checked the spam folder in your email?

XfinityNatalie

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14 hours ago

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receipt

I just paid off my iPhone today and could not get a detailed receipt from Xfinity. I went to the store and be told to call Xfinity Mobile but when I called they told me to get it from the store. This is ridiculous. Why it is so hard to get just a receipt for my payment? I want a receipt that shows t

Question

Hello @user_d0cit3 While we certainly understand your frustration not qualifying for the new customer offers, all of our customers have gotten to take advantage of introductory rates, many cases cheaper than the current offerings. But we would be hap

XfinityMatthew

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15 hours ago

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Availability of reasonable prices

Xfinity apparently will only give you a good price if you have a new account (e.g. the $50 5/yr plan) longstanding customers get nothing. So my question is how long do I have to leave Xfinity for before I can come back and get a good price? a week? a year? I'd prefer to keep Xfinity but if shutting

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