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DreamSayerZ Thank you for sharing these awesome tips and suggestions. You are correct if you plan on transferring a phone number with any provider you must keep that service active in order to transfer (port) the phone number. Keeping the account act
Transfer number
I tried to transfer my phone number to another carrier, but it didn’t go through. It kept saying that my account number was incorrect when I tried to transfer my number. I was wondering if that’s because my mobile plan got canceled today. Is there any way to transfer out my number or keep my phone n
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gigi0526, Thank you for trying all of those steps and for providing such detailed feedback. I can definitely understand how frustrating this must be, especially since your iPad appears to be syncing correctly while your iPhone is not. Based on
Email on iphone stopped syncing with comcast email
Suddenly, my comcast email on my iphone mail app has stopped syncing. After I went through all of the steps of deleting the app and re-entering all of the imap and stmp information, the mail started to update again, but uploaded over 700 emails. Is there a way to get the phone email to sync with the
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Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Frequent Internet Outage
I have checked my modem and router event logs and have come to the following conclusion. I don't know how to get a hold of a human being anymore so I am posting here. My wife works from home and is frequently dropping her internet connection during important meetings. Xfinity sent a tech out last we
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cant find any connections for internet
I am buying a house and I cannot find any connection to plug a modem or router. I was thinking they had cable at one point but all the cable cords have been cut. Who do i need to contact to see what needs to be done in the home?
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Customer Service
user_8asb0y Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having. We also see your Direct Message, and we will respond to you shortly. In the future, please wait to be invited t
Agent issue
I have been having Internet issues since Sunday. I replaced the modem and extender. I ran a new coax line from my wall to the Xfinity box. I am still having issues and have now missed 3 days of work because I work from home. Today at 6:57 a.m. I chatted with an agent. [Edited: Personal Information].
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Good Morning, @user_3igfsp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from, and we would be more than happy to look into all available options for you. Can you pl
I want to change to 5 year plan
I am a current member and I saw that there is a 1 Gig $70/mo for 5 years. I am currently paying $60/mo for 2 years. Please help me switch to the 5 year plan.
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Hello user_7qlpj7! You are correct, and I'm sorry for the wrong details being shared. Our Xfinity NOW Wi-Fi pass is supported through our Xfinity Assistant. While our access to the NOW services is limited I would be more than happy to try to assist y
Now Wi-Fi pass
Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID
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On the Xfinity App, you are able to view a PDF of your billing statement. It will give break down your bill for you.
Itemized bill
I need to get an itemized bill for mobile with my device balance on it prior to canceling. I paid the device off in March 2026 and no one can give me an itemized bill with the device information.
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AI CHAT BOTS and AUTOMATED RESPONSES, HIRE HUMANS
I understand that when there is an outage you want to prevent customers from overloading the lines with their concerns and complaints about when services will be restored. HOWEVER!!!!!!!!!!!!!!!!!!!!!!!! Forcing customers to be looped over and over again through these automated responses and ai chat
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I want to change to 5 year plan
I am a current member and I saw that there is a 1 Gig $70/mo for 5 years. I am currently paying $60/mo for 2 years. Please help me switch to the 5 year plan.
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Did you go through the port out process and receive a pin etc? You need to do that. Don't cancel the account before porting. I would use the chat or Xfinity app and speak to an agent for assistance.
Transfer number
I tried to transfer my phone number to another carrier, but it didn’t go through. It kept saying that my account number was incorrect when I tried to transfer my number. I was wondering if that’s because my mobile plan got canceled today. Is there any way to transfer out my number or keep my phone n
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What is the make/model of the phone? Have you tried plugging it in to a charger?
Filing a clam
as my son was playing Roblox on his phone it started glitching and before you know it, it just turned black now I cannot turn it back on
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user_ijf0vj, thank you for reaching out to Xfinity Support. We would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "Sign In" if necessary.2. Click the “Dire
New home recognized as business address
My new home address is recognized as a business account in your system Hello. I'm trying to setup a move to a new address. But when entering the new address to setup the move Xfinity says that the new address is a business address. Can I please get help with this?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New home recognized as business address
My new home address is recognized as a business account in your system Hello. I'm trying to setup a move to a new address. But when entering the new address to setup the move Xfinity says that the new address is a business address. Can I please get help with this?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Agent issue
I have been having Internet issues since Sunday. I replaced the modem and extender. I ran a new coax line from my wall to the Xfinity box. I am still having issues and have now missed 3 days of work because I work from home. Today at 6:57 a.m. I chatted with an agent. [Edited: Personal Information].
Question
mark811, thanks so much for reaching out to Xfinity Support. I am sorry to hear your service has been out. I would be happy to take a look at your account and make sure we are doing everything we can to expedite this for you. Please send us a D
Xfinity Internet down for 4 days
My internet has been down for 4 days now with no resolution. I have called a dozen times and they still can't get it fixed. When i initially called in on Monday June 29th they said the earliest appointment they could give me was July 4th 12-2pm. After another 4 calls I got them to give me an appoint
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Hello @user_z2ljuy are you able to let us know which X1 box you're trying to activate? We can review all our TV equipment using this article. https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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When trying to set up get stuck on voice guidance
I've called xfinity, I returned the set-top box and got another one, and I can't get past voice guidance to set up the new set-top box and remote
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