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Home phone

Trying to get it turn on but no tone at all also how to get it started

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I just went on my account and tried to turn autopay on and make a payment but the same thing still happened I got the message say something unexpected happened please try again

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

Question

@user_ced0ob, I just wanted to clarify that the autopay is now working for you. Do you have any other questions or concerns?

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

Question

Bill

Why an how is my bill so high

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12

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Hello @user_zombie thank you for reaching out on our community forum. I do understand how important it is to make sure that you can manage that payment arrangement. We are unable to make additional payment extensions when it comes to payment arrangem

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Payment extension

Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c

Question

Thank you for sharing these details, and I apologize for the frustration this situation has caused. At this point, we'd like to review the account, billing records, and roaming activity to fully understand what occurred. Please send us a direct

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I was told by agent Premium Unlimited would cover International. Now being charged nearly $3,000.

I have spent probably 4 hours on many phones calls or chats with Xfinity agents and have been promised this issue will be fixed. Right now My bill is at approximately $2,400 with another sevearl hundred already for next months bill; and I was assured that my daughter's trip to Japan on her Premium U

Question

Good evening @user_foexy8! We appreciate you reaching out and letting us know you want to pay the balance sent to collections. These payments can be made online by signing in to your account. Once processed, it typically takes 5 business days to upda

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Collection Recall

Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee

Question

Okay gotcha thanks for the information! Are you subscribed to exclusively NOW prepaid services including NOW internet and NOW TV?

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

Question

Payment extension

Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c

Question

8

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user_7835wu, thank you for the update! I am glad to hear the issue seems to have been resolved.    

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Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address

My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source inform

Question

Upload speed on 1Gbps symmetric plan

Since getting my 1Gbps plan I have had issues with reduced upload speeds. During install this occurred and technician resolved it via communications to internal teams. After a power outage the upload speed issue comes back. Worked with support on chat and briefly had better upload but another reboot

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@user_riu40h, were you successful in logging into the apps?

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Membership

My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.

Question

Hello @user_nf61p4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

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Billing dispute – promised $0 balance not honored

Hi, I'm hoping an Official Employee can help escalate this. [Account [ Edited: PII] We moved out of this address on August 17, 2026 and no data has been used since. On September 3, 2026 I called about an erroneous ~$340 balance; the representative confirmed the account hadn't been properly paused fo

Question

this was a very consistent issue for several days. -all- emails sent to my comcast address from a specific, known, non-spam, non-junk, non-phish gmail address (my son's) that i've whitelisted on my contacts list were bouncing with an error message BL

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Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address

My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source inform

Question

@XfinityDemetrise​ I was originally looking for the Peacock offer but I’d like to be able to view and/or redeem all of them. Thank you for your assistance.

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Membership

My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.

Question

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