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Account Credit
I recently cancelled service due to a move. However, I have yet to see my credit sent to me (I did not have autopay, so I would expect a check). It’s been over a month now; when do I expect to see this credit?
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Customer Service
missing channels
missing channels since midnight 1/7/2026 getting code 227 on missing channels
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Customer Service
No thanks. I've already done that and reached the inevitable dead end. I'm not willing to waste any more of my time for them to tell me they regret that I was misled, but there is nothing they can do for me.
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
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I'm having the same issue as well!
Cancel HBO Max!!
I’ve been trying to cancel my HBO subscription for the past three days now. Xfinity guidance tells me to cancel through my flex tv and then flex tv tells me I need to go through Xfinity. So which one is it bc I’m literally going in circles here. Huge flaw, frustrating and impossible, yet with one cl
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@kbug62 Is the calendar system (Outlook I assume?) sending out emails from their server as From: you@comcast.net?
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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Hello user_4o430w! Thanks for reaching out to us on our Xfinity Forums for help with locating your channel lineup with our TV Core services. I'm sorry that the automated system was not able to answer the question for you, but you found the right plac
AI bot not answering questions
I signed up for TV Core- Next Gen and cannot find an actual channel line up anywhere. The bot just gives me the list of every channel. Could I please get an actual list of what channels I'm supposed to be getting?
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X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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X1
I check my wires and the tv was working find, but then since Tuesday my tv stop and freezze again now is freeze can you please restart?
Audio cutting out about every 10 or less minutes.
I am so disgustingly sick of Xfinity and Comcast as a whole. Audio cuts out practically every 10 minutes for 10 seconds. And it happens on every channel. It’s just another common event with this company. During the sprint thru fall, I can’t get wifi signal on my porch that is literally 15 feet from
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Hello, @daryll1 thank you for reaching out over Xfinity Forums. I completely understand where you're coming from looking to get the second payment returned, and I can get a ticket created asking for that to get reversed. When creating the request I'
Accidentally paid bill twice
I forgot that my scheduled payment was going to auto debit so I manually paid it and then a 2nd transaction came out of my account. The payment was for 2 months ($768) so there’s now over $1500 that’s been taken out of my checking account and I can’t afford that. Is there any way I can be refunded t
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Same problem for me.. cannot get CC to stay OFF!
Closed captions on Stream firestick app
The closed captions come on every time I change programs or restart the app. Close captions are defaulted off on the stream app as well as on the fire stick. I have restarted the fire stick. I have uninstalled the app. I have cleared the cache and the data. And none of it works. Both the app and the
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Accidentally paid bill twice
I forgot that my scheduled payment was going to auto debit so I manually paid it and then a 2nd transaction came out of my account. The payment was for 2 months ($768) so there’s now over $1500 that’s been taken out of my checking account and I can’t afford that. Is there any way I can be refunded t
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Billing
VW12, Hi there! Thanks for reaching out. As someone who depends on my emails for important communication, I can understand the inconvenience caused when something gets marked as spam and can't get it back. I am sorry to learn about this experience. Y
"Not Spam" feature [Edited]
Apparently, Xfinity has abandoned its email oversight. These [Edited: "Inflammatory"] are now blocking my newletter from the Boulder Public Library. Is this the new "intelligence" that biz like Xfinity are so excited about? Got to say I'm impressed. When they nail something as spam, you can never ge
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Unable to Access Comcast Email [Edited]
As of today I am unable to access my comcast email. It sends me in a continuous loop?? Why is this happening? Thanks for your prompt response.
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@user_1xobms thank you for the additional information. When you placed the order to upgrade to 500 MBPS download, did your modem/gateway reset after the order was completed?If the modem/gateway didn't reset, the new speed wouldn't be provisioned corr
Is there a way to talk to a live agent?
I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl
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Of course, user_a8g4rv! This is the website https://mobiletimetoswitch.xfinity.com/#/purchaseinfo, but when I follow the link, it states, "Sorry! This offer is currently unavailable." Just to confirm, did you previously try signing up for this offer?
Process for direct payout plan
I am looking for process on how to complete the direct payout plan with Xfinity after recently switching from ATT to Xfinity. Under plan, Xfinity was to pay off up to $500 of my remaining iphone bill. I now have the confirmation that I paid off. How do I submit for reimbursement?
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malidocious We can for sure help you and thank you for following our community guidelines by posting this first. Please send us your full name your husbands name and your billing address via our DM's. How to Send Us a Direct Message: Click "Si
Need to add husband to billing statement
Recently married- need to have husband's name on the billing statement next to mine. I saw other posts on here say that I needed to create this public post, and then an employee would be able to let me direct message them? Please advise.
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URGENT: Formal Dispute & Demand for Resolution - Account # [Edited]- Ticket # [Edited]
My name is Daniel [Edited: "Personal Information"], and I have been an Xfinity customer since May 25, 2023. I am writing to formally escalate a failure by Xfinity Mobile to unlock my iPhone 14, which has resulted in a total loss of service since January 7, 2026. Background of Dispute: • Account Stan
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Devices
@XfinityJustinC thank you for replying! yes I work from home and I need my Mbps speed to increase significantly. It’s currently at 34 mbps uploads. I upgraded to the 500 Mbps but nothing changed. can you help me upgrade the speed
Is there a way to talk to a live agent?
I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl
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@user_acqv0h I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Xfinity says phone is unlocked but phone is LOCKED
I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m
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Hello, @wishthiswaseasyno thank you for reaching out over Xfinity Forums. I'd definitely like to look into the email concern further, to confirm do you have any spam filters set up that may route emails to that box; https://www.xfinity.com/support/ar
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email from Brother always goes to Spam. How to whitelist?
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
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