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On the current unit it seems like the ports on the top row work but the bottom do not. Do you know if all three of the units on the link are functionally equivalent? The tech ddi not leave anumber, but when we were talking (before I realized there wa
amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
Question
Thank you for the update on the forms, @user_0tvr7i. I'm sorry this has been a poor experience for you. What I will need to do is open a ticket to validate and start the process for return. Could you please send our team a direct message with your fu
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
Question
Thank you for the update on the forms. I'm sorry this has been a poor experience for you. What I will need to do is open a ticket to validate and start the process for return. Could you please send our team a direct message with your full name and fu
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
Question
@user_nm2vma thank you for sending the DM, I was able to locate that and will follow up with you there regarding the account disconnection.
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
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I filled out that form on these dates: November 6th November 18th November 26th I checked my email again and checked spam again - there is absolutely zero emails from Xfinity regarding my return attempts or responses to these forms being filled o
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
Question
Good morning @user_cb29d0, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have not yet started receiving the credits for your trade-ins, I know that is frustrating, but you have reached t
Device credit
Purchased two iPhone 17 and traded in two 15 during a promotion in Sept. I was due to be credited 1100 per phone. I have not received the credits and feel I was scammed. Customer service [Edited: "Inflammatory"] with Xfinity.
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American customer service
I need an American customer service bc the other countries are in a room with loud people around them and it hurts my head to try and talk to them. Plus trying to renegotiate my plan and they are very limited in credits and promotions. I call during business hours. Please help. AND NIT THE 1-800-XFI
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Customer Service
Thank you, I have sent a DM.
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
Question
Device credit
Purchased two iPhone 17 and traded in two 15 during a promotion in Sept. I was due to be credited 1100 per phone. I have not received the credits and feel I was scammed. Customer service [Edited: "Inflammatory"] with Xfinity.
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Customer Service
user_nm2vma Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us about your closed account. We are here and happy to look into this to make sure everything is correct. In order to get started can you
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
Question
ging4444 I would be pretty frustrated if I were in your shoes too. This is never something we want any of our family members to deal with. Let's pull up your account and come up with a resolution. Please send your full name and complete address via o
4k box frustration
After speaking on the phone and two chats with xfinity I drove 45 minutes to the nearest store and stood in line for over half an hour to get a 4k box and exchange a box. I just installed it and it is not a 4k box. I am beyond frustrated. Between the hours on the phone and the two chats being told c
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Same issue here. It’s not all emails, but I have had some take over 24 hours to arrive. The lag has caused me to miss business meetings. A colleague who has Xfinity has experienced the same problem from the same sender. The sender’s emails sometimes
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Hello, @user_6xlp6w this FAQ may have the answers you need: I access my comcast.net email through a third-party email client. Can I continue to access through the third-party email client after I upgrade to Yahoo Mail?Yes. You will need to:
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
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Hello tnt3647! Thanks for visiting our Xfinity Forum regarding this email concern. My team is here to help. For troubleshooting purposes, are you attempting to access your email through this website https://connect.xfinity.com/appsuite/? Also
No longer have access to my comcast.net email
Hello, I am trying to recover my old email address which has been moved to inactive. I have another account which is linked to it that I need a passcode for. My old email is: [Edited: "Personal Information"]
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Done thank you Must be 20 characters to update post.
rated for 2000mb/s getting 20mb/s
I'm paying for gigabit internet, up to 2000mb/s, unlimited data. When testing at https://speedtest.xfinity.com/ I'm getting around 20-70mb/s, I have been testing randomly over the course of a few months. I'd like to schedule a technician visit to the home, but I don't see any way to do that and ever
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@MrReis Great question since we no longer support cable cards, depending on your plan the only way to make changes to it to our new simplified TV plans and next generation speed plans is if we add that $12.00 TV box code for the primary box codes. We
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
Question
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Customer Service
user_eoil3n Thank you for reaching out so we can answer your billing questions. We stop charging for service the date of the cancellation request. Any service dates that were paid for and unused will be credited back to the account to make sure you'r
Cancellation/Last Bill
I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled). Is this how we will actu
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Since you asked to let you know "if there's anything else I can help you with" ... I don't think it is right that I have to pay $12 per month for a CableCard that is supposed to have a $0 monthly fee. Can you find a way to eliminate the $12 monthly
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
It’s so annoying like Xfinity can’t fix simple issues like this that has been ongoing over a year and still haven’t fixed it that’s why I’m going to Verizon
user_rrr9md
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Xfinity Prepaid Portal has been broken for over a year
ever since i first signed up, I always get a blank page after I login to the prepaid user portal. I have tried clearing my cache/cookies, I've downloaded the app, tried on different devices and nothing gets me past the white page. The url for this page is "https://my.xfinityprepaid.com/en/account-pi
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