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Peacock Activation
I seem to have a similar problem as other's, but the remedies listed don't work for me. I claimed my Peacock Premium subscription, but it has never shown up under my subscriptions. And if I try to use the https://www.xfinity.com/activate-peacock link, it just takes me back to the mysubscriptions pag
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Sign-In and Account Management
@user_j9swnq Thanks for sharing. What I would like to do from here is follow back up with you on Tuesday 11/03/26 to see how the visit goes. How does this sound?
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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email problems
Some legitimate incoming emails, including password resets and contractor correspondence, never appear in Inbox or Spam. This has happened intermittently for approximately six months. I have checked storage, filter rules, blocked senders, and safe-list settings. Comcast now retains copies of forward
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Thanks for letting us know, user_mepl91. You can call a dedicated support line at 1-866-764-7650 for live Yahoo support assistance. Please let us know if we can be of any further support.
Yahoo conversion issue
I have initiated the conversion to Yahoo email on my [Edited: "Personal Information"] account but it is stuck in process somewhere. I cannot log into Yahoo with my new password, and when I try to log into Xfinity it says to go to Yahoo email. I need Comcast to verify the backend provisioning status
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Frohteloss Thanks for all of those details. You’ve clearly done extensive troubleshooting already, including monitoring the connection through PingPlotter and documenting 38 periods of high latency or complete connection loss over the last thr
Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.
Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e
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Payment arrangements
I set up a payment arrangement earlier today. Does that not qualify to turn service back on
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Billing
user_obolwd thank you for using the Xfinity Community Forums page to reach out today. We are happy to assist you with your account requests. Please send us a direct message with your full name and complete service address to “Xfinity Support&r
Confirmation of internet cancelation
I have requested to cancel my Xfinity internet service multiple times and have received inconsistent information regarding the cancellation process. During my first request, I was told that I would receive a cancellation confirmation email within 24 hours. When I contacted Xfinity a second time, I w
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Now closing the solved topic.
WiFi is going in and out
Hello, WiFi in my building/area has been going in and out for the past few days. I’ve seen Xfinity trucks out here working but it seems like the problem is getting worse! One of the men in the trucks said they’re working the problem. How long is this issue expected to last?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
I would like to pay my Xfinity bill now and not have to wait at the end of November to pay it I've always paid in the beginning of the month
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@XfinityRaul Last week, I received an "offer" for 2 years of a Peacock subscription if I upgraded my plan, which I did. Suddenly, my speeds got very slow, and I come to check my plan, and it shows the 100 Mbps tier as selected. However, it showed th
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No longer with Xfinity
My internet went out all of a sudden and I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” How do I get my service reactivated asap? The app is saying the account is closed [Edited: "All Caps"]
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Damaged Junction/Pedestal Box
Just walking outside the house and I noticed that this junction box is looking damaged and I'm sure that covers not supposed to be off and exposed like it is. This is located between the houses 14 Cornerstone court and 9 Cornerstone Court in Ridgefield Connecticut.
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Customer Service
@user_efmqj8 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
WiFi router is having a problem
The equipment does not seem to work. The signal and sign in are available but when you connect it isn’t emitting the WiFi it just times out. We have already hard reset the router…now what?
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@user_uhoksi I'm currently tolerating it, but next trip past an Xfinity store where I have time to spare, I'm planning to cancel TV service and potentially Internet. I'll switch to NOW for A LOT cheaper and then a streaming TV service of my choice.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@XfinityShawn Wonder how this could possibly be related to a "service interruption or planned maintenance" ???
Cannot reach any mainland China servers since Oct 24 (traceroute dies after entering China Telecom 202.97.x) - Seattle
Since Oct 24, 2026 around 5:25 PM PT, my Xfinity home connection in Seattle cannot reach any server hosted in mainland China. TCP 443 and ping both time out, while all other sites work normally. The same sites load fine from my phone's cellular data and from other US networks, so the problem appears
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I have only one TV box
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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@user_u4agra Thanks for reaching out to us via Forums. I would be more than happy to take a look at your internet signal to see what we can do to get this resolved. To be able to discuss account specifics, please send a direct message by clicking the
High level network support need PLEASE!!
My Windows 11 laptop has trouble accessing banking and other secure websites when connected to my Xfinity XB8 gateway's main Wi-Fi network, [Edited: "Personal Information”] 5G. The laptop uses a Realtek RTL8821CE Wi-Fi adapter and connects on 5 GHz with a strong signal. The laptop previously receive
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user_amgfz6 Can you tell me when to expect your visit for today? We would love to check in with you again after to see if there are still any issues after they complete the work order.
Tier 2 Escalation Requested: Xfinity Gigabit x2 Not Delivering Advertised 2100/300 Mbps Speeds | NETGEAR CM3000 Modem
Hello Xfinity Support, I'm requesting a Tier 2 technical support or network provisioning escalation regarding ongoing download and upload speed issues with my NETGEAR CM3000 modem on the Xfinity Gigabit x2 plan. My plan advertises 2,100 Mbps download and 300 Mbps upload, but I'm experiencing the fol
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@user_tvx5ns Not sure this will work. YMMV. Try going into the Xfinity App, click on "Connect", then click on "Your Network", then the "View or Edit WiFi Settings". Change the security settings to WPA2. https://www.xfinity.com/support/articles/xfi-
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Pairing printer
Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only
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