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Underground cable replaced 9-11. Damaged the planks and corner brackets of my raised beds
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Your Home Network
@user_2632g2 Have you tried to do the factory reset?
Admin Tool on Xfinity Gateway option missing from Xfinity App
reopening thread cause some genius decided to close it when this issue still exists. Apple does not show option to enable admin tool, but going to 10.0.0.1 is still met with the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other
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Hi @user_hk8hfu,I hope you have been able to enjoy your trip. Were you able to get connected?
Xfinity international roaming not working - please help
Hello, I landed in Europe about a couple of hours ago and my xfinity mobile is not working at all, even though i have the mobile unlimited plus plan which should include that service. i called xfinity customer service and that was no help for me, i need to connect to the data asap to get around the
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user_ae2pq8 Thanks for reaching out to us for assistance with your upload speed concerns, and we are happy to help. I do see that you sent us a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfi
New XB10 modem: not getting symmetrical 1GB up/down speed
I received an email about new symmetrical 1GB up/down speeds available in my neighborhood. Received a new XB10 modem. The download speed is OK, but upload is capped at 400-500mbps max. Not sure if my modem needs to be reprovisioned, my plan isn't set up correctly in the system or if my house isn't r
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2 product discount
I had the 300 MB internet with the Xfinity voice plan. My bill reflected a $20 discount on voice. I moved up to 1G still keeping Xfinity voice. I was told that I lose the discount and now voice is $40.00 Is this accurate
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Plan
Mobile phone charge after canceling internet service
I cancelled internet service for my moms 2nd home and not have been getting changes for mobile service that we never had. I called yesterday and spent a hour on phone they said yes we see you had a line but it was never activated. We wil! Credit the funds and I needed some pin to cancel the acct. Th
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Plan
Installation and billing
Im a new customer and i have someone coming out to install TV and wifi. How much do I get charged if the monthly bill is 156 a month do I need that amount one the 18th the day of appointment?
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Billing
Compensation for outage
Compensation should be given for outage last month and also 14 September. Both were an inconvenience for myself as well as others.
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Customer Service
Fraudulent Account, Debt Being Passed Onto Credence Resource Management
My name is [Edited:
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Billing
Manage Devices
How can I manage my devices with my PC? DON"T have a "Smart" phone, so can't do the "App" thing!
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Your Home Network
Update internet
“I currently have Internet Essentials 75 Mbps for $14.95. I want to upgrade to Gigabit or 2 Gig, but the website is showing me $100–$130 per month. What is the lowest loyalty or upgrade promotional price available on my account?”
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Customer Service
Cancel service
I didn't realize it took a coax I don't have one in my apartment and I asked management if I could have one installed and they said no. I need to return the equipment but I'm disabled and can't drive anywhere I need it picked up somehow
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Customer Service
I would like to schedule cancellation of my Xfinity Internet service effective October 1, 2026.
I would like to schedule cancellation of my Xfinity Internet service effective October 1, 2026. I am permanently moving outside the United States. Could an Xfinity employee please assist me through direct message?
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Customer Service
disconnected ..
For 2 weeks i tried my hardest to set my bill up on a payment arrangement, it’s extremely high and i feel like all i do is pay on it. Well i work from home as an internet specialist and i have to have my services. I was out of work for a little bit due to breaking the transverse process at my L3 lum
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Your Home Network
I'm writing to inquire about changing my plan and billing."
Hi, I’m reaching out because I’d really like to stay with Xfinity, but my current Internet-only price has become too expensive. I’ve been an Xfinity customer for more than 10 years, and I have maintained my service for all these years without TV or other services. I’m currently paying over $100 per
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Your Home Network
New Account; "Something unexpected happened" when accessing account information, unable to load plan information
I'm a first time user & customer of Xfinity trying to purchase a plan. Just went through the process of browsing plans available in my area, picking a plan, date for installation, entering payment information, and creating an Xfinity ID. Right after getting my ID created checkout failed without a re
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Customer Service
Cancellation
I will not be able to return the equipment as I am not around that area anymore, if there’s a extra fee that is ok. To get equipment removed. However when I was on the phone with your agent they told me I would receive a refund and he would stop the billing cycle. However I am continuing to get bill
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Add responsible parties to the bill
Hi, I would like to add two people living at the house to the bill for proof of residency purposes. Thanks.
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Customer Service

@user_vrstqi Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be to wait hours for an email. It sounds like it is an intermittent issue that has been happening, and I se
XfinityBillie
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inbound Gmail to Comcast
Gmail messages to my @comcast.net mailbox are being significantly delayed or not delivered. This is specific to Gmail. Comcast-to-Comcast mail arrives normally, and mail from another provider to the same Comcast mailbox arrives almost immediately. Gmail mail to a different non-Comcast domain also de
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