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How to unlock a phone that is locked with a passcode

My daughter’s phone is locked with a screen lock with a passcode. How can we unlock it without having the code

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here is my connection log for the past few days as well Date and time Status Status duration 02/16/2026 8:06:20 PM Online 0:26:33 02/16/2026 7:07:14 PM No Internet connection 0:59:06

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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here is an updated log after the tech left and the most recent drop. I had to hard reset to get it working again. Startup Procedure Procedure Status Comment Acquire Downstream Channel 399000000 Hz

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Billing

I am a long-term customer in 60103. My father also has the same service in 60172. We both use our own equipment. Our bills recently jumped to $59 for the Connect plan, and I am looking for the $40 loyalty rate I see available. We love our current setups and we do not want to change our equipment or

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Netflix

in the last 2 days I've been unable to get into Netflix. Is there a Netflix outage?

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Xfinity Support Enable Admin Tool

I don't have a phone that can access the Xfinity App. Who can enable the Admin Tool for me?

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How many times do we need to go thru this???? Stop acting like I’m the only one. There is a big problem here.  Please look within to resolve.

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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two weeks without service

I brought our mobile service over to xfinity 2 weeks ago and one of our lines is still not working. I have called in several times and get a different response to why our line is unable to have an esim added to a brand new Samsung phone bought from xfinity. First we were told the number did not port

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Ok perfect, I do see that appointment scheduled, so we will follow up with you again after that appointment on Saturday!

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

He did not. I just got done chatting with a representative. I have another appointment on Saturday. I specifically requested they check the lines all the way back to the node. I was assured they will.

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

@KM1062 what if you try with the link in these directions? Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Dire

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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user_4pxzbx - Thank you for clarifying! I know it can be really disappointing when the exact day or time you were hoping for isn’t available — especially when it means your installation ends up taking more time than you hope for. The

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Complaint

Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and r

Question

I texted the waitlist number and got the response, “we’re sorry, we are not accepting appt. waitlist in your area.”

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Complaint

Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and r

Question

We are expecting an in home installation and have already been waiting 2 weeks

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Complaint

Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and r

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Same problem for me, Feb 16, 2026, at 7:45pm. Using Safari, fully updated.

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Cannot Login to Xfinity App

As soon as I enter my username to login to the Xfinity app, I get this error every time: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.cf200117.1770794160.8aef31d https://errors.edgesuite.net/18.cf200117.1770794160.8aef31d

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A LIVE CUSTOMER SERVICE PERSON TO SPEAK WITH

I WANT TO SPEAK WITH A LIVE CUSTOMER SERVICE REP.

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Frustrated trying to pay my bill on line. Something has changed.

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Billing

Need to change card number used for billing

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When is xfinity going to resolve these issues???? I’ve been having these issues since Sept 2025, when they updated software. Still no answers.  But, I do get sent posts on the same subject, so I see I’m not alone.  How long is this going t

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

Question

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