Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (474K)
Good afternoon user_cl7ngs. We can look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
I am having the same issue. Spoke to multiple customer support agents at Xfinity and they keep saying the same stupid thing. They have no idea what I'm talking about when I say there is no Activate button next to Disney+/Hulu. I'm so close to switchi
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
My Britbox won’t update to premium through xfinity
My xfinity account shows that I have updated my subscription on Britbox to the premium annual subscription. When I go to the app though it does not show that and shows just a regular subscription. I have logged in and out of the Britbox account and logged back in, I have also restarted my xfinity bo
Question
•
Xfinity Stream Website
No response as of May 16.
Waiting 6 months for underground installation? What gives?
I signed up for internet and xfinity mobile in November 2025. It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits. What is the delay? I can see the fiberoptic feeder main line across the street. It's a few dozen feet aw
Question
thanks. no one has responded to my direct message to 'xfinity support' on this.
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
Greetings, user_lyll3x! Thanks for posting on our XFINITY Community forum with your remote control concerns. If you try using the voice command button to say rewind 15 seconds, does that feature still work for you? Have you also recently replaced you
XR15 Remote 15 second rewind stopped working
Hi all, A long time ago I reprogrammed my remote for the page down and up buttons to be, I think, 15 seconds instead of 5 minutes. Randomly today they reverted to 5 minutes and the previous fix of "exit-exit-exit 0030" no longer works. Anybody know how else to change it? This is a personal disaster
Question
If you have the codes provide by Xfinity, I believe you can go to https://etds.universalparks.com/Home/LoginOptions and then select Redeem Codes to add your tickets. You might need to create an account first. If anyone has some of these that t
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
Question
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct Message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
Hello @user_e8ktpf, and thank you for reaching out on our Xfinity Community forums with your concern and for sharing those details. We can understand how frustrating it might be to have to keep following up. We’d be happy to take a
Billing Issue – Promised Internet Rate Not Applied
I was offered an Internet plan at $41.95 on 5/16/26 via chat with a representative, but my current bill shows a higher charge. I cannot attach files, but the chat confirmed my rate would be $41.95 for 60 months with no extra fees. Please adjust my bill to the promised rate or apply a credit for the
Question
user_xn2lev Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Peacock app activation need support from a live operator
I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?
Question
I have a good story too. I subscribed to 1261 and now it’s saying for today’s live game here in Seattle? It’s not shown until Monday! good job Mariners way to support your fans
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
Question
I submitted a direct message. HBO still not working.
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
Hi @user_dev51v, and thanks for reaching out on our Xfinity Forum. You can find your older Comcast emails by checking your Inbox and Sent folders, as messages there aren’t automatically deleted. For Spam and Trash, keep in mind spam is deleted
My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
Question
Billing Issue – Promised Internet Rate Not Applied
I was offered an Internet plan at $41.95 on 5/16/26 via chat with a representative, but my current bill shows a higher charge. I cannot attach files, but the chat confirmed my rate would be $41.95 for 60 months with no extra fees. Please adjust my bill to the promised rate or apply a credit for the
Question
•
Billing
After submitting DM, no follow up and no resolution.
Peacock app activation need support from a live operator
I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?
Question
Hello @sextonarts I do understand why this will be a huge concern for you. Were you able to get some assistance with your issue?
Terrible Upload Speed
I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin
Question
Hello @user_b8tajh thank you for reaching out on our community forum! Did you download them to your iPad from the Xfinity stream app?
Delete for my recorded items
I downloaded three shows to my iPad. I waited till I got home to transfer them back, not realizing it had not reconnected to my Wi-Fi. They removed visually from my iPad, but it was not connected to my system at home therefore that are still showing and it will not let me delete them. What is a work
Question

2 days later, still not a single update or helpful suggestion from the public forums or the private DMs that I have been sending. AVOID XFINITY IF POSSIBLE.
user_frdn32
commented
9 hours ago
to the conversation:
0
0
Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The
Question