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Hi there, @user_vjdtv8 I'm really sorry for the frustration this has caused. I can understand how confusing it is when your new address doesn’t show up during a move, especially when you’re trying to get everything set up smoothly. You ca
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Yes, this is a new building. I want to transfer my current plan. How should I start the process for Xfinity to verify and add the new building address?
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Thank you for reaching back out. That is very odd to hear. Are there any icons on the top right of your page?
Customer service
I have been trying to get an issue resolved for more than six months. In the summer of 2025 I canceled my Xfinity account because of ongoing customer service problems. I switched to T-Mobile, and after a few months, found that their service was inferior, so I decided to return to Xfinity. The salesm
Question
I'm not having trouble signing in. I'm getting an error that is misclassifying my account as a secondary user despite being the only user on the account.
Restricted Section
My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.
Question
There is no "direct message" icon (I'm on a Mac). Please help--the situation continues to get worse.
Customer service
I have been trying to get an issue resolved for more than six months. In the summer of 2025 I canceled my Xfinity account because of ongoing customer service problems. I switched to T-Mobile, and after a few months, found that their service was inferior, so I decided to return to Xfinity. The salesm
Question
@XfinityTommy 4,000 square foot and these tests are on the tower side out back on my deck. Probably the best I could possibly do.
Horrible coverage at home
I want to stay with Xfinity as I’ve been with them since the start but I’m getting so fed up with having no coverage at home. This is what the field test screen shows from outside my home. Absolute trash. Has anyone been able to get a network extender? @Xfinity Support HELP!
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Billing
Hi I just wonder if I would have automatic payment and when is the date due?
Question
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Billing
@user_3emnm2 Hi there! We are sorry to hear you are having trouble signing in. Do you happen to have another username that could be listed as the primary user?
Restricted Section
My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.
Question
user_w86wmx Thank you for reaching out and expressing your concerns and what you expect as a resolution. Our team is here for you and will be happy to review offers your account may qualify for. Please send us your full name and complete address via
Bill jumped from $65 to $99/mo after loyalty discount expired - long-time Platinum customer seeking retention discount
Hi Xfinity team, I've been a loyal Xfinity customer since 2018 (Platinum member, Account #[Edited: "Personal Information"] and am hoping to get some help resolving a significant bill increase. Situation: - My May bill was ~$59/mo (which included a $40 loyalty discount) - My June bill jumped to $99/m
Question
The concern is not "Home Networking" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Restricted Section
My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.
Question
user_yrnixn Hi there! Thank you so much for using our Forums and for taking the time to write us. I am happy to look into this and make sure we get you connected after the line was cut at your home. To get started can you send us a DM with your name
Cut cable line
Contractor for Verizon digging in yard a cut cable for TV and internet! How do I get someone out here ASAP to fix?
Question
Thank you for reaching out to our team. You can always pick up any equipment on an order at any service center that is convenient for you to get to. You can also get that equipment shipped directly to you if needed.
Equipment pick up
I was wondering if there was any way you could pick up the equipment .closer to me .l have no transportation
Question
user_mfgns6 Thank you for posting on our Community Forum so we can help manage your Xfinity account. Although we are heart-broken to see you go, we understand that change happens and we can help. Check out all the information you'll need to know when
Cancel service
I would like to cancel all my services as i have moved to a new place that includes internet in the rent, and is an unserviceable xfinity/comcast address.
Question
user_vvarbn Hi there! If you have our Xfinity App you can take a look at your due date and manage your account. Please let us know if this helped and if you have any additional questions.
XfinityJorge
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Billing
Hi I just wonder if I would have automatic payment and when is the date due?
Question