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Reverse DNS for my IP address is returning SERVFAIL
The reverse DNS for my IP address (in the 71.238.123.0/24 block) is returning SERVFAIL. This is not a request for a custom PTR record, I understand those aren't offered on residential accounts. The issue is that the existing reverse zone is answering inconsistently. `dig -x @8.8.8.8` returns status:
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Customer Service
Xfinity XB8/XLE-WN failover with Ubiquiti UniFi network behind UniFi Cloud Gateway (UCG) Max
UPDATE (sparing you from reading everything below) -- I figured it out. My original failover test was bad. After finding and reading https://www.xfinity.com/support/articles/storm-ready-lights it turns out my original test showed a blinking white lite on the XLE-WN, not solid, meaning there was a pr
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Your Home Network
thanks, and where can I check it without redeeming the code on the website?
Universal free tickets
I got the free tickets for Universal Studios, can I use them for Epic?
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@user_sfdksq If it doesn't list Epic on the ticket, it wouldn't be valid for that section.
Universal free tickets
I got the free tickets for Universal Studios, can I use them for Epic?
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Duplicate Xfinity accounts
We have Xfinity now as our internet carrier, but we had our mobile phones initially grouped with our account at a second residence. The new Internet account has wiped out my access to my mobile devices and I need to replace my current phone.
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Customer Service
Amazon Gift Card Promotion Never Received
I signed up for an Xfinity student internet plan that included an Amazon Gift Card promotion, but I never received the gift card. I have a previous Xfinity chat transcript in which an Xfinity representative specifically confirmed, your current plan includes the gift card. I was also told to keep the
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Customer Service
$200 amazon gift card, tracker says I'm disconnected???
I started my current service with the promo on 5/19/2026. I moved at the very end of that month. When i transferred xfinity changed my account number for no reason. I completed the 90 days. My estimated qualification date was 8/28/2026. I checked the tracker using my "old" account # on the 31st. It
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Customer Service
Hey there, @Destiny_Oliver, thanks for reaching out through Xfinity Forums regarding the issues with your Xumo. We are happy to help with troubleshooting. Did you try the steps mentioned in this thread already?
Xumo streaming box setup
I just got a xumo streaming box with my new xfinity account and am having trouble setting it up. Every time I've started the box up, I'll progress through the provided steps until the box prompts "checking your status" when linking my account. It freezes on this message indefinitely. I initially rea
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user_u4cu4c I am sorry it has been frustrating. Have you tried returning the device to a Xfinity store? Here is a link that allows you to find the nearest store xfinity.com/local/store-offers.
Scamming heartless salesman
Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit
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Thank you, @homeuser_mirabella, for letting us know that we've visited your home four times and that the technician visits have not resolved the issue with your wireless TV boxes. I can completely understand why you're frustrated, and I apologize tha
Fiber upgrade left all four TVs unusable, and three Xfinity technicians said they could not solve it
Since Xfinity upgraded our community to fiber and replaced our television equipment with wireless digital boxes, we have been unable to use Xfinity television service reliably on any of our four TVs. Three different Xfinity technicians have visited our home. All three told us they could not solve th
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Wi-Fi cutting in and out
My Wi-Fi seems to be turning off every 15 minutes and then staying off for about 2 to 3 minutes and then I have to do this every time I’m watching something and I need to know how to make it to stop
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Customer Service
Disconnect service
Hi, I am requesting to cancel/disconnect my Xfinity Internet service. I have moved and no longer need the service. Please process the cancellation. I am not interested in changing or modifying the service.
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Billing
jekoh I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here'
Can someone confirm whether my apartment’s coax outlet is ready for Xfinity Internet?
I’m moving into a condo at [Edited: "Personal Information"]. I checked the Xfinity website and it says Xfinity Internet is available at the address. The apartment has a coaxial wall outlet. The owner doesn’t know whether this specific outlet has previously been used for Comcast/Xfinity. Is there a w
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Thank you for reaching out to our team to get that owned router added to your service. I can definitely assist you with that from here. In order for me to help you with that I will have to ask you to send me a direct message with the full name and co
EPON Member-Owned Router — Need ONU Provisioning for Ubiquiti UDM-Pro SE
I have Xfinity residential EPON fiber service with an ONU and XB7-T gateway. I want to use Xfinity's newly announced Member-Owned Router option for EPON and connect my Ubiquiti UniFi UDM-Pro SE directly to the ONU. My UDM-Pro SE has a 2.5 GbE WAN port and meets Xfinity's published requirements for m
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Phone support does not know what bring your own router is for fiber ONU
I am trying to use my own router with my fiber Internet and I have spoken to 3 different customer support agents who do not know what I am talking about. They keep trying to bridge my XER10 router which can not be done nor what I want . Any tips on what to do here? Or who to speak to? https://www.xf
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Your Home Network
Howdy user_wu8ets 👋 I appreciate you being an active member of our community with your post, and you're in the right place with your concern. More than anything, we always want you to have the best rate possible for your services at all times, but w
Call saying they’re lowering my bill
A call came in and said because I’m a loyal costumed they will lower my $85 bill to 50
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@Mhumfleet this is a picture of my issue
Utility Cover on ground behind home
There has been some kind of service going on about 3 months ago. there are loops of cable in the pit and the lid is on the ground. Can someone come and finish the task and cover the equipment soon?
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What does this code do
Utility Cover on ground behind home
There has been some kind of service going on about 3 months ago. there are loops of cable in the pit and the lid is on the ground. Can someone come and finish the task and cover the equipment soon?
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user_uupksy Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with yo
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Imei mismatch at trade in
Imei mismatch at trade in was rejected and promotion was disqualified.
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