Xfinity Community Forum

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How to unlock a phone that is locked with a passcode

My daughter’s phone is locked with a screen lock with a passcode. How can we unlock it without having the code

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Sign-In and Account Management

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here is my connection log for the past few days as well Date and time Status Status duration 02/16/2026 8:06:20 PM Online 0:26:33 02/16/2026 7:07:14 PM No Internet connection 0:59:06

user_ktimqc

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10 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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here is an updated log after the tech left and the most recent drop. I had to hard reset to get it working again. Startup Procedure Procedure Status Comment Acquire Downstream Channel 399000000 Hz

user_ktimqc

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10 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Billing

I am a long-term customer in 60103. My father also has the same service in 60172. We both use our own equipment. Our bills recently jumped to $59 for the Connect plan, and I am looking for the $40 loyalty rate I see available. We love our current setups and we do not want to change our equipment or

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Your Home Network

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Netflix

in the last 2 days I've been unable to get into Netflix. Is there a Netflix outage?

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Non-X1 Service

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Xfinity Support Enable Admin Tool

I don't have a phone that can access the Xfinity App. Who can enable the Admin Tool for me?

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Your Home Network

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How many times do we need to go thru this???? Stop acting like I’m the only one. There is a big problem here. Please look within to resolve.

user_40f7f0

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10 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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two weeks without service

I brought our mobile service over to xfinity 2 weeks ago and one of our lines is still not working. I have called in several times and get a different response to why our line is unable to have an esim added to a brand new Samsung phone bought from xfinity. First we were told the number did not port

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Devices

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Ok perfect, I do see that appointment scheduled, so we will follow up with you again after that appointment on Saturday!

XfinityAbby

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10 hours ago

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U

intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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He did not. I just got done chatting with a representative. I have another appointment on Saturday. I specifically requested they check the lines all the way back to the node. I was assured they will.

user_ktimqc

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10 hours ago

to the conversation:

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

user_kueg6n, hello there and thanks for joing our community. When it comes to paying your bill, you should be able to see the option. What options are you seeing in your billing section?

XfinityQue

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10 hours ago

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Billing

Need to change card number used for billing

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@KM1062 what if you try with the link in these directions? Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Dire

XfinityAbby

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10 hours ago

to the conversation:

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Xfinity streaming freezes all the time. Netflix, Paramount, PBS, Apple apps NEVER freeze. I have rebooted the router daily, unplugged the TV daily,reinstalled xfinity app numerous times, checked with Samsung and LG tvs we have and all work fine with

user_gaqus3

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10 hours ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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user_4pxzbx - Thank you for clarifying! I know it can be really disappointing when the exact day or time you were hoping for isn’t available — especially when it means your installation ends up taking more time than you hope for. The

XfinityThomasA

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10 hours ago

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Complaint

Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and r

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I texted the waitlist number and got the response, “we’re sorry, we are not accepting appt. waitlist in your area.”

user_4pxzbx

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10 hours ago

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Complaint

Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and r

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We are expecting an in home installation and have already been waiting 2 weeks

user_4pxzbx

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10 hours ago

to the conversation:

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Complaint

Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and r

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Same problem for me, Feb 16, 2026, at 7:45pm. Using Safari, fully updated.

LightBiker

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10 hours ago

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Cannot Login to Xfinity App

As soon as I enter my username to login to the Xfinity app, I get this error every time: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.cf200117.1770794160.8aef31d https://errors.edgesuite.net/18.cf200117.1770794160.8aef31d

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A LIVE CUSTOMER SERVICE PERSON TO SPEAK WITH

I WANT TO SPEAK WITH A LIVE CUSTOMER SERVICE REP.

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Email

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Frustrated trying to pay my bill on line. Something has changed.

user_kueg6n

replied

10 hours ago

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Billing

Need to change card number used for billing

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When is xfinity going to resolve these issues???? I’ve been having these issues since Sept 2025, when they updated software. Still no answers. But, I do get sent posts on the same subject, so I see I’m not alone. How long is this going t

user_40f7f0

commented

10 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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