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I cancelled my stream saver in Aug online/and with a phone to, too,
I canceled my stream saver online backing Aug. I was still billed on my September bill for it. I called an Xfinity rep in the phone, she told me it was cancelled and my next bill should be for internet only for $80.00. The stream saver bundle is still on my tv. I do not want to pay another bill for
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Billing
user_7mgy20. Troubleshooting allows us to collect the details needed to properly investigate and report the issue. Even when a problem appears widespread, we need to start by reviewing the impacted accounts individually. I understand if you'd rather
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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Outage details Estimated time of restoration 09/09/2026 11:41PM CDT Services impacted Voice, Channels, Internet, TV Outage reported 09/09/2026 08:41PM CDT Status Under investigation Cause Network damage Last updated 09/09/2026 09:23PM CDT
Sugar Land TX Outages EVERY day for 3+ hours
We are at the end of our rope. After years of stable service, we are experiencing area outages every day for at least 3 hours. Usually during the work day, which is significantly impacting my wife's ability to deliver on assignments since she works from home. We are unable to get any actual updates,
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Hey there, @user_pyolus, thanks for reaching out through Xfinity Forums regarding your billing concerns. We are happy to help with any billing questions you have here on this platform. If you can please send us a direct message with your full name an
I need to contact the collections department
Please provide me with a way to talk with collections asap.
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Xfinity mobile Wifi Hotspots not available
When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability. The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing
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Customer Service
I received zero responses. I’m filing a complaint with the FCC and the attorney general of Minnesota. This company is a complete joke.
XRC 00002
have an XRE-00002 error code and my guide data is completely corrupted. I am missing CNN and MSNBC. I need an official employee to help me fix my backend account entitlements."
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Hi user_lp7d1h, thank you for reaching out here in our Xfinity Community forum. I am a live person, and I can work with you to get an update and message to your case manager. Please send us a direct message with your full name and complete serv
How can I get a live person to speak with
A samage report was filed on Saturday. Jon Montalvo in the escalation dept was helpful and fave me his direct number and work schedule. I have not heard from him and his number just rings and no text. He said he'd be in close contact with me for updates. We spoke once and that's it. Is he still work
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Good evening user_0misey 👋 I appreciate you coming to our community for help with your billing concerns, and you're in the right place for them. We infinitely appreciate any amount of time you spent with us, so we definitely don't want their to be
When can I expect the money returned to my account? You withdrew payment from my account after I cancelled it.
I cancelled service in your office and returned all the equipment on 9/3/2026. I was assured there would be no further billing. I then received notification of an automatic payment being processed the 2 days later. Attempts at contacting you through the notice were unsuccessful. My questions did not
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Lost Streaming TV Box
I just canceled service and when logging in to see what I need to return it shows a "streaming TV box" but I haven't had one of those hooked up in years. Can I get a waiver for this? I don't want to pay a fee for something that hasn't been used. Help!
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Customer Service
Comcast failure to port land line # to Xfinity mobile phone
Mobile team customer service keeps saying port of Comcast landline phone # to Xfinity mobile phone is scheduled for completion by a specific date, but port fails. Then call again and am assured port will be successful by a new date, but it fails again with no explanation provided for the failure. Is
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Devices
Transfer/move service address
I had never considered Xfinity until the day I realized it was a better deal than ATT. From that day I had really good experience with the internet connection, the perks and the customer service. Up until about two weeks ago. When I requested a transfer/move of service everything went down hill and
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Customer Service
Mobile Porting Issue
I’m hoping someone from Xfinity Mobile or the appropriate escalation team can help get this pushed to the finish line. Xfinity Mobile escalation ticket: ECM0025069285 We have been trying to port our two Xfinity Mobile numbers to AT&T for several days, and the transfer has still not been completed. T
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Network
Hey there, @user_u1otap, thanks for reaching out through Xfinity Forums. I would be happy to take a look at your billing details to ensure you were billed correctly. Please send us a Direct Message with your full name and your full address. H
Incorrect final bill after cancellation
I cancelled my Xfinity service effective August 29, but my final bill does not reflect the prorated adjustment. My account is already disconnected, but it still shows a $50 balance. I need assistance reviewing and correcting my final bill.
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@XfinityBenny Just internet.
Cancel Service
PLEASE allow me to cancel my services without having to call in or visit a store. I need this done as soon as possible. Thank you in advance.
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Hey there user_61ufjc, and thanks for stopping by our community for help! Whenever there are down lines that could potentially pose a hazard in any area, we always want to be made aware of the issue so we can have the line repaired or replaced as soo
Line Down
I have a line down from a storm two days agon that has pulled the siding off of my house. I am not able to get a technician out until Saturday and this is not acceptable. I am not able to reach a real human and I am getting extremely frustrated with this. I want this fixed before it ruins any more o
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Hey @user_ux16qk, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to help as best we can. Are you attempting to port out an Xfinity Voice or Xfinity Mobile number to a different carrier? Are you a
I transferred my phone account to Xfinity and I need to switch carriers
I have my transfer pin # and account number
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@XfinityDilary Can't you see that this is a wide spread issue? Troubleshooting one account is not going to fix it. Other replies on this forum are having the same issue.
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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We had to register our home for us to get internet
I would like to know what the status is for us to get internet. We called last Saturday and still have not heard anything of an update on when we will be able to get our internet set up.
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Customer Service
"save as file" does not work "Does not work" doesn't tell us much. What happens when you try to use "save as file"?
BruceW
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4 hours ago
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"save as file" does not work
Xfinity notified me that email storage is 98% full. I have downloaded a large number of emails directly from "connect.xfinity.com" to my computer, then I deleted them off Xfinity. At their site, the option for "save as file" worked initially, but no longer does and I can no longer download emails in
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