Xfinity Community Forum

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This is not a solicitation like Xfinity labeled it as.

user_853rw3

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1 hour ago

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False advertising and billing issues

Customer service was aweful they just try to sell you things and billing is a mess they don't know how to properly apply promo credits and even added an extra line without permission. I was promised free devices 3 different times and fell for it each time not knowing what was to come. I am not getti

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Hi there, @user_6jesb0 Thanks for reaching out to us on the Forums! We know how frustrating it is to be told that your credit is frozen when it's not. I can get this escalated for you. We noticed you sent a DM as well. Please be reminded that sendin

XfinityRichard

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1 hour ago

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xfinity mobile website

I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the

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We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Are you needing your Xfinity Services transfered to your new location? user_t3psmz

XfinityMartyR

commented

1 hour ago

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Cancel service

I'm moving and need to cancel my service. Please cancel on 4/30/26. I no longer have access to the email on file. Please send correspondence to... [Edited: "Personal Information"]

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Charged for service I do not have.

I have been charged since December of 2025 for internet service I do not have. I have spent in excess of 10 hours with xfinity chat with absolutely zero resolution. I had no underground line installed, and have been fighting to get one installed since December. They finally came out and installed an

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Customer Service

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GET WXYZ BACK

UNACCEPTABLE TO NOT HAVE WXYZ,ABC STILL!! Am definitely looking elsewhere to drop Xfinity. Doesn't seem you work for the customer! It's a local station for peets sake. You really need to step up & fix this please. It SHOULD NOT cost us more for getting this back. If you want to keep people you would

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Channels and Programming

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user_dm70hu Thank you for updating us with the solution you found! Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app: https

XfinityEmilyB

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1 hour ago

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

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Cancel service

I'm moving and need to cancel my service. Please cancel on 4/30/26. I no longer have access to the email on file. Please send correspondence to... [Edited: "Personal Information"]

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Customer Service

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no we received a message that he was running late and then didn't show up at all

user_jjltay

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1 hour ago

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U

missed appointments and agents ignoring chats

We had a tech appointment scheduled for yesterday (sunday) 5-7pm, the person never showed up. I was told we would have priority and we scheduled today (monday) 10-12 but somewhere they decided to reschedule it for Wed with no notice. I have tried to chat with a live agent but he keeps leaving the ch

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auto pay for now mobile

trying to update payment info for now mobile

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Plan

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Do we have to sign up for a Disney account for this? Also, what if we already have a Yahoo eMail address. Do we use the current one we have or do we have to create another one?

OldTVGuide

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2 hours ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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False advertising and billing issues

Customer service was aweful they just try to sell you things and billing is a mess they don't know how to properly apply promo credits and even added an extra line without permission. I was promised free devices 3 different times and fell for it each time not knowing what was to come. I am not getti

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Devices

7

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Settle already and bring back ABC!!!!!!!!!!!!!

user_ypal6x

commented

2 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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I agree with the previous comment regarding WXYZ ABC Detroit. Please get this dispute settled and get channel 7 back on the air!

user_jl32yx

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2 hours ago

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WXYZ

I am disappointed to longer have the ability to watch WXYZ ABC Detroit. That is the only channel that was available to watch the news in that area. I have been a lifelong viewer and will now begin pricing other streaming services that will provide me with the viewing opportunities that I want. There

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I ordered an iPhone 17 Pro Max and was delivered an empty package. The phone was stolen and I filed a police report like you guys asked. It was said the issue would be resolved in 14 days and it has not even been reviewed in 23 days.

user_gknzab

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2 hours ago

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Update on Ticket [Edited]

My ticket has been reviewing for almost 24 days with no updates or any help.

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I was watching two different mobile phones go on and off of my WiFi SSID every few seconds and I was unable to watch TV (I also have wireless set-top boxes) or use my Sonos speakers to listen to music.

user_dm70hu

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2 hours ago

to the conversation:

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

Question

Were there active service interruptions that were reported right before or around your original appointment time? If that was the case the technicians would not be able to work on your service issues if the area was being impacted by bigger interrupt

XfinityBradM

replied

2 hours ago

to the conversation:

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U

missed appointments and agents ignoring chats

We had a tech appointment scheduled for yesterday (sunday) 5-7pm, the person never showed up. I was told we would have priority and we scheduled today (monday) 10-12 but somewhere they decided to reschedule it for Wed with no notice. I have tried to chat with a live agent but he keeps leaving the ch

Question

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Error on tv when requesting wifi info

when trying to access my Wi-Fi name and password from the settings on my TV the Screen states: your Gateway doesn’t support this feature. Upgrade to Xfinity XFI to display your Wi-Fi name and password along with other advanced features. Request an equipment upgrade at xfinity.com/equipmentupdate. ca

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Customer Service

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Hello user_gknzab thank you so much for taking the time to reach out here on our Xfinity Forums! What was the purpose of the elevated ticket, and were you given any guidance when it was submitted about next steps in the process? We'd love to a

XfinityAlfonso

commented

2 hours ago

to the conversation:

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Update on Ticket [Edited]

My ticket has been reviewing for almost 24 days with no updates or any help.

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Accepted Solution

I was able to resolve. I logged into the Local Admin tool and reset the wireless radios. It has been stable since then, thankfully. I’m still questioning how that resolved it since I’d swapped my router, but at least it has been working now without

user_dm70hu

commented

2 hours ago

to the conversation:

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

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Anyone from Xfinity able to assist?

marxfamily

commented

2 hours ago

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Xfinity Mobile Plus Upgrade Issues Urgent

I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need

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