Xfinity Community Forum

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opened what link on your end? There is no link, no service and can't get any.

user_619maf

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3 hours ago

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My Now account that paused. Can not restart.

My Now account that is paused. When I sign in it says you have an outstanding bill. Unable to pay that bill. Agent says Now no longer exists and that is why and offers a regular account at $40 /300mps. Perfectly happy with $30/100mps that you advertise. Try to sign up as new. Says there is already i

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user_z3uedc Thank you for sending the Direct Message and I look forward to working with you today!

XfinityKassie

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3 hours ago

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My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

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@user_90pa5v Thanks for reaching out to us, and we apologize for any inconvenience. You’ve reached the right team to get this resolved. Please send me a direct message including your first and last name and complete service address Her

XfinityOrlandoM

commented

3 hours ago

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Exposed cable on sidewalk

{Edit personal information}. There is a new cable installation near my front door that crosses the sidewalk and is laying on top of the dirt and grass. it needs rerouted and buried

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Ok just sent that direct message

user_z3uedc

replied

3 hours ago

to the conversation:

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U

My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

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See photo below. Sitting in middle of my property where driveway is supposed to go

user_ez6ngr

replied

3 hours ago

to the conversation:

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U

Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

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U

Exposed cable on sidewalk

{Edit personal information}. There is a new cable installation near my front door that crosses the sidewalk and is laying on top of the dirt and grass. it needs rerouted and buried

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Customer Service

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Thank you for that info. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat

XfinityDemetrise

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3 hours ago

to the conversation:

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Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

Question

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It’s a buried box with an exposed cap. It’s sitting at the back end of 1317 S Minnesota, New Ulm, MN 56073

user_ez6ngr

replied

3 hours ago

to the conversation:

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Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

Question

We can help submit that request on your behalf, @user_gkh2ty! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page. F

XfinitySara

commented

3 hours ago

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Expired Xfinity Prepaid Promotion Card

I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.

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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about pedestal. I'll be happy to assist. Can you confirm if the box is located on your property? Or near?

XfinityDemetrise

commented

3 hours ago

to the conversation:

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Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

Question

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Buried utility box blocking driveway

we are trying to install a blacktop driveway and a Comcast buried utility box is preventing proper gate grading

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Customer Service

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Buried Telecom Box Blocking Driveway

We have a green telecommunications box that is blocking our driveway and is preventing us from installing a concrete pad. We need it lowered or moved.

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Customer Service

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Yes they did . But they had no fix yet. Thus i can't get to Paramount Plus programing. Any thoughts on this? I like paramount plus!

user_1e5940

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3 hours ago

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U

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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user_z3uedc Got it! Okay, let's take a look on our end, and see what's going on. When you get a moment, can you please send a Direct Message with your name, and service address? Click "Sign In" if necessaryClick the "Direct Message" icon

XfinityKassie

replied

3 hours ago

to the conversation:

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My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

Question

Hello @user_wnsm6c, thank you for taking the time to leave a post. Sorry to hear about this experience, and I can completely understand why you’re upset. Being disconnected without your permission, losing time from work, trying to get your serv

XfinityMarshante

commented

4 hours ago

to the conversation:

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Corporate Escalation

I need to speak to someone about opening an investigation against at least two employees. #1 My services were disconnected without my permission or signing for consent. This action cost me a full day of wages because the call center agents couldn’t turn it back on. It took two store visits and a cal

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Ok thx I sent the account name and service address.

user_qjgy2y

commented

4 hours ago

to the conversation:

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

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When I call the customer service line it seems to know that my phone number is associated with the new account at the new address but the app doesn’t allow me to add the new address to view it

user_z3uedc

replied

4 hours ago

to the conversation:

0

U

My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

Question

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I tried those steps and when I select the new address to get linked it gives me an error of “Something went wrong. Please try again”

user_z3uedc

replied

4 hours ago

to the conversation:

0

U

My new service account is not displaying on the xfinity app

When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha

Question

user_qjgy2y No need to copy it as we get both public and direct messages on our end when you reach out via direct message. You would need to be signed into the Forum page here to be able to send a direct message to us through this platform. &nb

XfinityEricB

replied

4 hours ago

to the conversation:

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

Question

Hi there @user_8454ee Thank you so much for reaching out on our Xfinity Community Forum about the damaged pedestal. I'll be happy to assist. Are your service being impacted at this time? Also, is the pedestal located near your property?&

XfinityDemetrise

commented

4 hours ago

to the conversation:

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Damaged service pedestal

Hello trying to get help regarding the outside service pedestal in front of my property, have called about a month ago and nothing still has been done to correct this hazardous situation. The pedestal is falling apart it’s corroded and needs to be replaced. A regular service person came and said it’

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