Xfinity Community Forum

Hello @user_wrtgw4, and thank you for taking the time to share this with us on our Xfinity Community forums. We understand how concerning it is when billing issues remain unresolved, especially after multiple efforts to have them corrected, and we&rs

XfinityCliff

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5 hours ago

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Billing

am writing to formally dispute ongoing billing inaccuracies on my account and to file a complaint regarding unprofessional conduct by a customer service representative at Xfinity on May 11, 2026, at approximately 5:19 PM. During this interaction, the representative, Margie, demonstrated conduct that

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Billing

am writing to formally dispute ongoing billing inaccuracies on my account and to file a complaint regarding unprofessional conduct by a customer service representative at Xfinity on May 11, 2026, at approximately 5:19 PM. During this interaction, the representative, Margie, demonstrated conduct that

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Customer Service

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Fair? That's a joke right? You're literally a monopoly and should be broken up

user_z0tllm

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5 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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How much money is enough for these corporate clowns. They are a monopoly and need to be broken up 100%

user_z0tllm

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5 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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It's a Comcast problem. Because it works fine using a free trial of NordVPN. I have tried all the suggestions and can retrieve.via the Xfinity web app but not convenient.

Forecastdude

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5 hours ago

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Surfshark doesn't work with xfinity email

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credbientals fails. Very frustrating as travel outside the US and getting email

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Thank you for reaching out about NFL programming, user_pz6wiu. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Pl

XfinityDilary

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5 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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HOW do I get an agent who can actually help me change my plan?

How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight

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Your Home Network

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For me i.m a huge sports fan.They lost Bally sports that showed the Braves games last year..Now losing NFL network and red zone i.m definitely looking for other providers asap

user_pz6wiu

commented

5 hours ago

to the conversation:

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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We will be leaving for sure!! We are paying more to get nfl network. Sad to say.. once again Xfinity could care less about customers

ddsharadin

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5 hours ago

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NFL and Red Zone gone

Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t

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@user_upqktx Thank you for getting back to us here! We can certainly help. To get started please send us a direct message with your full name and service address. To send a direct message: Make sure you are signed in here in the

XfinityEva

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5 hours ago

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cancel service without call

I want to cancel a mobile line without calling

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Good evening @cissy70. Are you still having issues with your service?

XfinityRaf

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5 hours ago

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Service outage

I've unplugged and restarted and it's still not working

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Need Help! Disney+/Hulu bundle is stuck in a Loop

My Disney+/Hulu bundle is stuck in a StreamStore dashboard loop showing a Xumo hardware error. Standard customer service cannot fix this. I need a Tier-2 technician to manually refresh and reprovision my StreamStore Entitlements so the activation token transfers to MyDisney.

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Xfinity Stream Website

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Thanks for giving the reset a try. Just to confirm, are you able to log in to your email on the XFINITY website?

XfinityRaf

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6 hours ago

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Outlook repeatedly prompts for password

This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to

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user_7hii27 I can certainly help review ths as well. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. On

XfinityVianney

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6 hours ago

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Double Billing and Want Refund

For 14 months, my husband and I had two accounts to the same service address and didn't know it. After my husband set up the account, I called to get IT support in setting up the service at our home address. Another account was created under my name, and little did we know they were both being bille

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Have you already cleared the browsing history on that specific browser, already? Or have you tried to use the site on incognito or private to see if that has any impact?

XfinityJon

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6 hours ago

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Stream App Programs Not Starting On First Try

Lately whenever I try to watch a program on my Windows 11 computer using Vivaldi browser on the Xfinity Stream site, I have to initiate playback twice to get it started. This happens with live programming and with recorded programs. When I first start the playback, I get a full screen black playback

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For any future users seeing a similar issue. This modem was noted not compatible for the 2 gig speeds regardless of any configuration changes and resets performed. I recommend not buying this moden for Xfinity services at these speeds and going a di

user_e75hg7

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6 hours ago

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Motorola MT8733 issues with Upstream and downstream speeds on 2000Mbps plan

I just recently upgraded my plan and in turn replaced my Netgear C7000 to a Motorola MT8733 in order to support the increased speeds. After a couple interactions with both chat support and phone support, all they have done is send reset signals to my modem. There seems to be a 2 year old post from a

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Poor reception

I am only getting one or two bars are home. I narrowed it down to about .75 miles north or south of me. I checked the Verizon map and it doesn't show any problems. Is this just a hole in reception?

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Network

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Thank you for responding. I have used all of those browsers at one point or another, but have personal reasons for preferring Chromium-based Vivaldi. I'll just continue launching twice as my personal preference. I also posted this question on a Vival

requa

commented

6 hours ago

to the conversation:

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Stream App Programs Not Starting On First Try

Lately whenever I try to watch a program on my Windows 11 computer using Vivaldi browser on the Xfinity Stream site, I have to initiate playback twice to get it started. This happens with live programming and with recorded programs. When I first start the playback, I get a full screen black playback

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Persistent Packet Loss at ibone.comcast.net

I'm having the same issue as this gentleman: https://forums.xfinity.com/conversations/your-home-network/persistent-packet-loss-at-ibonecomcastnet-telia-transit-congestion-nightly-gaming-lag-boulder-80303-request-engineering-escalation/69984548a68bcc7c6f879317# I also am getting disconnected from a g

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Your Home Network

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@Forecastdude When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credenti

Again

commented

6 hours ago

to the conversation:

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Surfshark doesn't work with xfinity email

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credbientals fails. Very frustrating as travel outside the US and getting email

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