Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (453.1K)
@XfinityNatalie Please confirm a work order for this issue. Thank you.
Cover damaged and large crack done side of junction box roadside
Large green cover covering Comcast equipment damaged. Large crack down side allowing rain and water in. Located at [Edit: "Personal Information"]
Question
@CCChe wondering if you could help me if you have time I am lost at this point is there a reason the IP would not renew if the dhcp pool refuses to issue the IP
DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
Question
Oh no, that should be plenty of time for order to show details. Can you please send us a DM to get started? Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
Question
How can Xfinity pretend to not know about this change? First game is in 2 days and you are still pointing us to a Channel Lineup tool that does not have the correct channel. Hurry up and fix this before we have to sign up directly with Detroit Sport
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
Question
DHCP does not function properly
Hi everyone, I need help my IP will not renew on my bridge mode router and I keep getting no IP on my AXE 16000. Not sure what to do in this situation currently on day 2 without internet and I have had no issues until now. Any recommendations I use an XB8 modem paired with AXE 16000 tried Mac clonin
Question
•
Your Home Network
Repeated tech visits result in no change after major outage
There was a major outage in my area on Mar 12, 5000+ customers affected, this was right before a scheduled "upgrade to your area" on Mar 14, then delayed to the 16th. My service never came back. I have opened 6 live agent chats and had 2 technician visits, both lasting less than 10 minutes, and have
Question
•
Customer Service
DNS error
I was updating a Wordpress site yesterday and got a message I was no longer connected to the internet (this happens a lot); when I reconnected, I could no longer access the website due to a DNS error. I can access the site using cellular data, but not on any WiFi-connected device. I have no issue co
Question
•
Your Home Network
Yes , I placed my Order on March 20th with a Live agent through chat. Is it still early?
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
Question
This is my work computer that we are talking about. Time is money, I need thaw fasted speed and reliable that I can get. thank you
How can I get the new XB10 modem
I see there is a new XB 10 modem out or coming out. I am still on the XB7 and when I go online to see about an equipment upgrade it says I have the latest equipment but I know the XB 7 is not the latest modem. How can I get the XB 10 modem?
Question
Hey there, @user_x2w8n0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh no, I am very sorry to hear about your experience with your Internet service. Did you receive an email confirmation once the order was pl
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
Question
@user_t247ir Thanks for signing in to your forum profile. Be sure to stay signed in here, and follow the steps below to send a DM. That will link your profile to the invitation. • Click the "Direct Message” icon (upper right corner of this
Unreturned Equiptment fees
An additional $30 charge was added to my bill this month for two " Unreturned Internet " fees of $15 each. I have no idea what this could be because the note on the statement says "Voice equipment is inactive " which I don't understand, and "To avoid future charges, please return the equiptment to y
Question
I will do my best to help you with your concern. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look int
Can't remove stream saver package
Just as my header says, no matter what I do I cannot remove the service from my plan and I want it gone. I would rather pay the mouse directly than deal with an app that barely works and a service that barely lets me manage my own account without multiple errors and having to contact customer servic
Question
Worst Customer Service of all time
I can’t get help without going in person because the online and phone options are garbage, I can’t talk to a representative on the phone and the ai freezes when I need help
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
To Xfinity Support
Hello, I am reaching out regarding my Peacock Diamond Reward activation. My bill currently shows an expiration date of June 24, 2026, for Peacock. Please help me update my account to the permanent Diamond Reward benefit. Thank you.
Question
Thank you for working with our team to go over the final balance. Don't hesitate to keep Xfinity in mind when you're exploring entertainment providers in the future!
Charged an additional payment after already canceling my service
We canceled our internet service at the beginning of February and paid any remaining balances needed. I was then charged another payment today. I would like that explained to me. The charges do not match what we were paying for service before we canceled.
Question
Need detailed itemaized device pay off statement
Hi team, I had line with Ph No. [Edited: "Personal Information"] until Oct-2025. I switched to ATT under Device payoff promotion, and I tried to get the proper statements from XFinity for the device balance $624.24 which I paid off. I even went to Xfinity store in Redmond, WA, but they just provide
Question
•
Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet order status
Is there a way I can check on an internet order status? Been about a week with no information regarding.
Question
No, you misunderstand. As much as I want that aspect off my plan, I also want this [Edited: "Profanity"] company to actually make it possible for me to manage my plan when it gives me a button that says I can. Having to send a separate email and jump
Can't remove stream saver package
Just as my header says, no matter what I do I cannot remove the service from my plan and I want it gone. I would rather pay the mouse directly than deal with an app that barely works and a service that barely lets me manage my own account without multiple errors and having to contact customer servic
Question
We have tried all of those solutions. When I sign into my Apple TV account using my log-in from a fresh browser or even a newly downloaded app, it doesn't recognize me as having an active account though the bundle, it just offers me the free trial et
user_s1chv3
commented
2 hours ago
to the conversation:
0
1
apple tv subscription not activating
The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a
Question