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We appreciate your feedback @user_94tld1, and are happy to pass it along. Thank you for working with us on our Forums, and we truly appreciate your patience while your service was being restored. If there’s anything we can assist you with in
xfinity app, tv and xfinity outage map not working
My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers
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We will get this figured out. Did you have no problems with the service at that same location before the storms? What troubleshooting steps have you tried so far like restarting the device or resetting the network?
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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Yes I’ve tried everything to troubleshoot and also went to an xfinity store for help. All they were able to tell me was that it should be working…ya but it isn’t.
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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No, just wish the response was same day as outage.
xfinity app, tv and xfinity outage map not working
My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers
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Hey there, @user_th05kg, thanks for reaching out through Xfinity Forums regarding the issues with your cellular data. We would be happy to help with troubleshooting. Have you tried any troubleshooting already? Are you still having the same issue?
No cellular data when not connected to wifi
My daughter and I basically are not able to use our phones if we are not connected to WiFi. We have had bad storms recently and our power has gone out several times unfortunately and we weren’t even able to pull up a website to get updates on when the power would be restored.
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user_bbog24 - Thank you for your feedback. In some situations, if there’s a history of declined payments, returned or bounced transactions, or certain other account activity, Xfinity’s automated system may temporarily limit online payment
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
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Sign-In and Account Management
the app is not capable of changing speed profiles. that has to be done by a tech. my upload speed is better. my download speed s bit better gojng from 6 to 40 but my plan is 2100 up 300 down. down should be st least 200s. its not my modem as i just
low speed
Hi, I’m on the 2100 Mbps plan, but my modem isn’t getting the correct speeds. I own my modem (Netgear CAX80), and it’s fully compatible with the plan. The issue is that my modem is only being set up for around 300 Mbps, because all my speed tests cap at about 285 Mbps. That usually means the wrong s
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There are a lot of people posting on the forum the last two months with the same problem. Why hasn’t it been resolved. And why doesn’t anyone know how to fix it?
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Hi lukenamop, Were you running into similar issues on your end? If so, when you log in, are you able to access every other area of your account, like statements and billing?
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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Great @user_94tld1, we’re glad to hear your service is back up and running, and we appreciate you letting us know! Do you have any other questions or concerns we can assist you with at this time?
xfinity app, tv and xfinity outage map not working
My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers
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Sounds good, @user_9437a7! We will check back on Monday to ensure you are seeing that. The final bill comes by USPS mail a few weeks after closing the account. That will have the billing corrections from the closure and show any final balance or refu
Internet Disconnect Request Status
I submitted internet disconnect request on 6/20 and it is still pending today. Could someone help to check why it is pending for so long and when the request can be fulfilled? The reference number of my request is 1002142259092027. Thanks.
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user_k4ickg your use of the Xfinity Community Forums page is appreciated, but I do want to clarify that this particular issue is one that we have been working on with you in a private thread already. While we cannot discuss the specifics of the ticke
Extremely Disappointed With Xfinity – Property Damage and Zero Accountability
We ordered Xfinity internet as a self-install service. Right from the beginning, we couldn’t get it set up. A technician eventually came out and informed us that, despite previously being told otherwise, we did not actually have a service line to our property. Without any notice, phone call, knock o
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@XfinityMartyR yes 5;30pm ET
xfinity app, tv and xfinity outage map not working
My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers
Question
In my original post, I stated that I’m unable to pay across all of those formats. Tv, phone, online, app, etc. I either get an error message or it says the only way I could pay is in person in a store and they only accept cash. This is u
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Help logging into email [Edited]
Trying to login to email [Title Edited: "Personal Information"]
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Howdy user_98i4yz, and thank you for reaching out! Peacock Premium has a lot of great content in its catalog, so as long as you qualify for the benefit, I definitely want to make sure you're able to take advantage asap! Have you attempted to activate
Activated streaming service
I have xfinity and peacock is part of the service. I'm having trouble activating
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user_bbog24 - Hello, and thank you for your feedback and your choice of service providers over the years. We really appreciate you joining us here on the sub and giving us the opportunity to help. I completely understand how important it is to h
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Thanks for the info. I need to wait a few more days then.
Internet Disconnect Request Status
I submitted internet disconnect request on 6/20 and it is still pending today. Could someone help to check why it is pending for so long and when the request can be fulfilled? The reference number of my request is 1002142259092027. Thanks.
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Thank you for posting on our community forums, user_hrgq2i. The best way to pay your phone bill would be through our Xfinity App. Do you have access to the Xfinity App?
XfinityDilary
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8 hours ago
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Phone bill
Trying to pay my phone bill
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