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Unable to remove unwanted Xfinity Voice service or lower my internet bill
Hi! I recently signed up for Xfinity internet and I'm having trouble understanding my bill and making changes to my plan. I live alone in a one-bedroom apartment and only need basic home internet for streaming and everyday use. I originally signed up for 500 Mbps internet at $45/month. However, my O
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Your Home Network
Hey Xfinity. Stop asking for new additional information from users. Enough users have made it clear in multiple forums that there is a significant issue with the audio on NBC live sports broadcasts. These audio issues have been occurring (and documen
Audio issue with NBC Sunday Night Football
During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing
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I did this and still haven’t heard back from anyone
Lowering Monthly Bill
I am on a fixed income and simply cannot sustain the increase in my monthly bill that just came through. I tried to discuss with an agent on the phone and they said there were no promotions available for me. I simply find that hard to believe. There is always a promotion.
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Thanks for checking this, Melinda. How to contact you? By the way, the site you provide is not existing :( see below.
Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors
Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t
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Sorry to hear about the trouble with your service, @cdoyle. You've reached the right place for help, and we'll gladly review your account to see how we may be able to help turn things around for you. Please send us a Direct Message with your name and
Dropped Signals for 4 Months Since System Upgrade
Since the beginning of June when Xfinity spent two days in my neighborhood running a service upgrade in 07068. We have called customer service 2 dozen times. We have had 6 tech service calls. They have swapped out all X 1 boxes twice. All my cable to the street has been replaced. Still RFD 03117 los
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cancel services
Hello, I'd like to cancel my Xfinity internet service effective immediately. I've already switched providers. I'm currently under contract, so I need the early termination fee clearly itemized on my final bill for reimbursement from my new provider. Please confirm the cancellation date, early termin
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Your Home Network
HaRd to download apps
Google play not allowing me to download apps or update xfinity. App. It says app will be installed shortly. Its been saying that for 3 months
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Customer Service
Hello @user_o25fge, and thank you for joining the conversation. It looks like the message you’re responding to in this thread was directed toward a different community member and their specific Xfinity Mobile DPP/upgrade situation, so the infor
dpp issue when upgrading phone
I have multiple calls with no fix on this issue. I am trying to upgrade and get the new iphone 18. currently i only have $600ish available on my dpp due to my fiance trading in her iphone 16 for the iphone 18 pro max a month ago. it is showing her iphone 18 on the dpp but it shouldnt because it was
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Xfinity services
Hi, I previously use to use this service but I’ve moved to a different complex here in Rio rancho. I tried to sign up again for services but it says you guys are unavailable in my area, which is a little confusing when my landlord says that we go thru you guys to get WiFi here. And that yes you guys
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Your Home Network
Something wrong with calling out
Yesterday I went over to Mint Mobile and was not happy with a number of things so I came back to Xfinity… thought everything was set back straight but when I make a call out it wants me to use WiFi calling! That’s a Mint setup! Something is not right! HELP!!
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Customer Service
Xfinity Mobile billing
So after a long fought battle with Xfinity Mobile, corporate resolution actually resolved the issues with me. However, they use some fuzzy math in their approach to my new bill. I was downgraded to what was “Unlimited” at $30 per line. My bill now shows $70 for two lines with a “two product discount
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Plan
Got a new router from xfinity
Plugged it in according to directions and it’s not working. Light won’t turn on at all. The old router works fine. What am I doing wrong?
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Your Home Network
Hello, and thanks for taking the time to post here on the community forums, user_3uyad2! I can't imagine being without a working cell phone for long, so I'm truly sorry your phone's been stuck. Can you tell us the make and model of the device along w
SOS issue
My phone is stuck in SOS just like all the other forum threads. Don’t get Xfinity they are horrible
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since the new website, I simply have not been able to log in. I do my usual password, am told that it doesn't work, click the option to reset it, but NEVER receive an email with the info/link to reset my password. so whatever points I had before the
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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Hey @Mrz.A. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in going over the Xfinity account and billing. What charges do you see on your Xfinity statement that you do not agree with?
Missing Payment,missing credits, Promotions
I am writing about a missing payment, promised credits not applied and billing errors on my account statement.I am on a fixed SSI income and unable to make payments until the 1st of the month, I let the last agent I spoke to on Oct 13 know this but still as of 32 min ago I gotten 17 collection calls
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Hello @user_7mqvkh, and thank you for reaching out on the Xfinity Community Forum and for being a valued customer since 2018!❤️ We understand wanting to make sure you’re getting the best value for your internet service, especially when explorin
Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors
Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t
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Sign in to watch Seahawks pregame show
Peacock sign in
Cannot activate peacock.premium free subscription, xfinity page reads can't activate because I have a current active peacock account when I don't.
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Hello @user_fkuu64, and thank you for reaching out here on our Xfinity Community forums. We understand how frustrating it can be to have your connection repeatedly drop, especially when restarting the equipment only gets things working temporarily. I
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Internet going out
My internet keep going out every few hours and blinking green every time when I reset it works then does it again
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