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@XfinityGabriel The issue was resolved that evening. A Technician came by the day after and let me know there was a firmware update to the node and that update pushing out to the downstream appliances was causing the latency with some of them not t
severe intermittent WAN latency and packet loss
I'm having severe intermittent WAN latency and packet loss. This occurs on both Ethernet and Wi-Fi. My LAN is clean: 30 pings to the gateway at 10.0.0.1 give 0% loss, 2 ms average and 4 ms maximum. Immediately beyond the gateway I get intermittent delays exceeding 500 ms, and Internet destinations h
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Internet Routing/Latency Issue to Spain — Need Network Escalation
I’m having an ongoing problem with my Xfinity Internet connection and need help getting it to the right technical team. We were not having these problems before Xfinity sent us a new modem. The new modem did not work properly, and after several tests Xfinity agreed that we should return it and recon
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Your Home Network
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
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Your Home Network
Thank you for your reply. I had indeed read this information prior to posting my question, however when I changed to the Select plan this past week at the Xfinity store, I was informed I could receive calls while abroad, but would pay roaming fees wh
Clear explanation of international travel fees on Sect plan
Within one of the 215 countries included in the Select plan, what specific phone activities will incur costs above my basic monthly fee for my plan? Again, assume I am i one of the covered countries, e.g., Portugal. --I can receive calls from anywhere over the roaming international network for free?
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Thank you very much for reaching out here about the issue wit that modem. Have you attempted to reset that modem by holding the reset button for 20 seconds to see if that will reprovision the device properly?
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Internet
Can an existing customer get this plan 300 Mbps plan Existing Customer (Loyalty Promo)$50 – $55 / month ? I'm sick of paying $85 a month for 500 MBPS when all I need is a hundred
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Customer Service
I will be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To
How can I reset my purchase pin?
How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.
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Reinstate my tv service
I had my tv on seasonal as I went back to wisconsin in May of 2026. I called a week ago to reinstate the TV service effective Oct 6th which is my next billing period. I see my new bill for this month is still at $20.00. It's supposed to be 65.98. Was the change not processed?
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Customer Service
Samsung Galaxy Watch was written off Xfinity failed to provide a return label
Samsung Galaxy Watch was written off Xfinity failed to provide a return label. Return label was requested the same day I received the watch. Connection issues and never worked. Comcast couldn't get it to work either after trouble shooting. It was deemed defective. They had an issue provide a return
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Devices
The Xfinity community reps love to rehash a copy and paste answers from a computer prompt. Don’t the reps here know most of us are educated enough to do a little research because asking a question. ive tried everything in your link and it doesn’t wo
How can I reset my purchase pin?
How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.
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Scam artists
Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th
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Your Home Network
nobody is answering. I'm keep sending message
Unable to cancel Xfinity Mobile due to account access issue — need escalation
I need to permanently cancel my Xfinity Mobile service. I do not need to keep one of my phone number, and I have no remaining device balance. I already tried tons of time to visit stores in multiple location, tones of phone call and they said they cannot access to my account to manage mobile lines a
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diamond member ..for peacock activation
I then received the email telling me to activate Peacock. When I click the activation link, it takes me to Manage Streaming Services. It says “Next: Peacock Premium”, but Peacock Premium is not listed and there is no Activate button. The StreamStore instead shows paid streaming services and a checko
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Xfinity Stream Website
Good evening bralston9. If you need some assistance with your purchase pin, please check this out. Let me know if this helps, or if you need additional assistance. I will be happy to help.
How can I reset my purchase pin?
How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.
Question
Hi there databender, thanks for taking the time to post here on the community forums! I definitely imagine upgrading your modem and continuing to receive lower speeds would be disappointing. Our team would be more than happy to take a closer look on
CM1000 and CM3000 not getting appropriate speeds
I'm on a 1200Mbps plan, had a Netgear CM1000 and called in for intermittent drops. Technician said work had been done recently in my area and my modem was 6 years old, bought a new Netgear CM3000. I'm only getting 400 Mbps down with either modem. Had a technician come out, no luck. Phone support say
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macbook pro either doesn’t connect to WiFi gateway or it disconnects soon after connecting
For 1-yr +, my Macbook Pro had no problem with internet connectivity issues with the Xfinity gateway. I have a Macbook Pro, 2021 Apple M1 Max chip macOS is Golden Gate 27.0.1 No other device is having this problem: not my iPhone, not my iPad. Only my Macbook Pro. This problem has been persistent ove
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Your Home Network
phone service isn't working since switching over from verizon
no cellular phone service since switching over, but there is wifi .
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Network
I want to pay my bill like I always have. If not O\I will but in US mail.
user_jatn63
commented
5 hours ago
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Bill pay
How do I pay my bill on line? It has changed?
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