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Account canceled without consent after rep-approved "seasonal hold" — now billed $150 + mobile plan I was told would stay free
I'm a student in Chicago and need help resolving a billing issue caused by misinformation from an Xfinity representative. I wanted to put my Internet on hold for summer away from school and ended up spending hundreds of dollars. Late May 2026 — Initial call: I called to ask about pausing my internet
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Billing
Hello, website keeps crashing
Website keeping crashing. I am trying to sign up for WiFi/internet. I previously tried to use an email account under comcast but it was rejected because I was not main account. I created account with gmail and same phone number but cannot get internet site to load.
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We actually wouldn't be able to confirm either, that is why I suggested isolating the link. We've seen a variety of websites cause that error, it would be hard to pinpoint the reasoning as many factors are included in the filtering process. I must sa
Sent from my comcast email, blocked as spam with URL link
I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated
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I have a cable box in my back yard it needs to be removed or replaced
I have 2 cable green boxes in my back yard That are damaged
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Customer Service
I went to Chrome and it let me sign in to my Xfinity account. Will I always have to do this? I just was able to get into my bank account using this same process. Us this forever??????
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
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Great help. And, what do you need in the new garage for the Internet to work?
Running a separate cable line to a new outbuilding on our property.
Hi, We are building a detached garage and would like to have internet in the garage. We buried electric with a conduit. Can we run a separate line from the wire through the conduit, as opposed to digging a trench and burying the line in our back yard? If so, how do we arrange for the service to happ
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user_0m7xe1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Bill changed to spanish
At some point, my Xfinity bill changed to Spanish and I cannot figure out how to change it back to English. I've tried looking through the support forum and the best answer I located was to send a direct chat message to support from the Forum home page. However, I can't seem to find any way to do th
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Bury cable
Xfinity laid a cable across my yard to my neighbor's yard 3 months ago. I have opened multiple tickets and they keep getting closed without getting the cable buried. My lawn service almost ran it over twice. How can I get someone to bury the cable?
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Devices and Equipment
The FCC needs to investigate and severely fine Xfinity. I have also been trying to cancel my now service and it cannot be done. I have filed every recommendation to dead ends. The closest I have gotten so far is an escalation ticket. I am waiting for
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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Hello, sending this reply to @XfinityPeterH Below, I pasted a comment from this thread from visitor user_0zwcva. That comment indicates that another Xfinity tech has discovered how to restore disable/deleted filter rules Can you please consult wit
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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Downstream channels 33 and 37 at 7% and 22% uncorrectable codewords, all 27 others at zero
I need a technician dispatched. This is a signal problem, not a configuration problem, and I have the data. Gateway is an XB7, Technicolor CGM4331COM. Downstream receive power is -15.1 to -16.2 dBmV across every bonded channel. DOCSIS spec floor is -15. Downstream SNR is 34 to 36 dB. Upstream transm
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Your Home Network
Thanks Justin, I was hoping an xfinity mod could confirm it's the live link causing the block. I've simply removed the link and retyped the URL space out so it's not a link or a complete 'xxxx.com' address and it went through. Was hoping they would c
Sent from my comcast email, blocked as spam with URL link
I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated
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Payment cannot be made using method above since account is closed and can no longer log in to make a payment. No way I'm giving my credit card number based on the total ineptitude of Xfinity. Please advise. Filing a complaint with the CPUC.
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
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Fiber/Coax service instead of WiFi Gateway
I am looking into setting up internet service at an apartment I am moving to next month, but the only available service appears to be the WiFi Gateways. I remember seeing coax cables running from the walls in the unit I looked at, so I am unsure why I am unable to specifically request fiber internet
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Customer Service
I do not see any spot near the top of the page while logged in that has a language toggle. The bottom of the page already has English selected. The entire website is shown in English, but for some reason my bills are in Spanish.
Bill changed to spanish
At some point, my Xfinity bill changed to Spanish and I cannot figure out how to change it back to English. I've tried looking through the support forum and the best answer I located was to send a direct chat message to support from the Forum home page. However, I can't seem to find any way to do th
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user_o4voeu Good afternoon! Was the service upgraded to the new premium unlimited plan? Could I get a bit more details on the plan that is not being honored? Appreciate you getting us in the loop on this situation.
XfinityTommy
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Xfinity Mobile not honoring their early upgrade plan.
So I started a mobile line cause it was an excellent deal. I signed up for the early upgrade. I didn't like my first phone so I exchanged it. They You're saying I upgraded it but it was an exchange. Not they wont honor the upgrade service I am paying for. I told them I just want to stop the service.
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