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The old version allowed you to see where commercials were on recorded shows, but now you don’t see where commercials exist?
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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@user_vqrr27 in the span of an hour I’ve had shows stop multiple with network connection issues yet I only have an issue with their streaming app and then have to start the same show over again and figure out where it left off and that’s after it re
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Unused phone line
I went to A Xfinity store over a year ago where they told me if I change my line to a local phone number it will reduce my bill $10. I canceled the line in the store and got a new line that day. but have still been being charged with the first line this whole time. I called up Xfinity support and sp
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Getting Started
At this point I'm getting emails with transcribed VM. But when I login to the portal I still can't view or listen to my VMs. I've called numerous times. I've been through their song and dance so many times now I can't count. Each time they tell me to
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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XUser58 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&
Xfinity Streaming missing some DVR RECORDINGS
Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly. Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to
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Hello user_myjeyh, thank you for taking the time to post here in our Xfinity Community forum. We appreciate your time, and will do our best to assist. I'm sad to hear you missed out on that opportunity, but we will try to get that information for you
I need to email customer support
I need to help from customer support have to have a code added to my account
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Hello, @user_v604im Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Order status
My order was set to be delivered and is now saying it has been cancelled without an update of when to expect my equipment is there a way to have my delivery reinstated
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Hello @ReneP77, and thank you for reaching out here on our Xfinity Community forums, and thank you for bringing this to our attention. I understand how concerning it is when something happens to equipment you own, and we’d be happy to take a c
Damage claim for customer-owned modem due to verified network damage.
Need to file a damage claim for customer-owned modem due to verified network damage occurring on 10/30/2026.
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Appreciate the reply ... seriously, it would be easier to roll-it back ... (i'm a software engineer) given that xfinity has broken the samsung app entirely ... you should roll it back to the prior version and restore service ... before trying to figu
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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Yes!!! I forgot about having to start at the beginning of a recording if you exit out of it midway; I had to do that 3 or 4 times this weekend!! This change is definitely a step backwards
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new conversation” (pencil and paper)
5 year locked in internet price?
I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years. I got the confirmation email for the changes, but I don't see the discount reflected? Can you advise?
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user_93y4bc Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if your internet is still out?
Lost Internet
I lost internet on Thursday around 1am and still haven't been able to connect. My gateway has been flashing orange then green and back to orange. I have done the reset and checked the coax cable but still nothing. They are also saying no outages in my are.
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This new format is horrible and insanely frustrating. Echo the comments about the favorites channels. Super frustrating to dig through to get to your actual recordings and now there’s no smart resume and when the system randomly kicked me out while
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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If you wouldn't mind taking a look to be sure everything flowed through as it should've, that would be appreciated. I updated both my internet plan as well as my tv plan. Let me know what you need to do so
5 year locked in internet price?
I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years. I got the confirmation email for the changes, but I don't see the discount reflected? Can you advise?
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user_luvpqe Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
I have a cable wire that still hasn't been buried. This is since August 24, 2026!
The technician serviced my internet and cable on August 24th. I was told that the wire would be buried in my yard within 2 -3 weeks. This still has not happened!
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I need to cancel my nba league pass
I want to cancel my nba league pass
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Channels and Programming
That’s completely fair. If the Samsung app is where you normally watch, having Favorites available on other devices doesn’t really help you there. I can understand why losing a feature you regularly used would make the new experience feel
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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AdamF1314, thank you for reaching out through Xfinity Forums. We bill 30 days in advance, so it may take a billing cycle before you see the price change. Anything you over pay will be applied as a credit on the next billing statement. Let us know if
5 year locked in internet price?
I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years. I got the confirmation email for the changes, but I don't see the discount reflected? Can you advise?
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Good afternoon user_dh1p2w I would be more than happy to look into this further for you. Since I will need account specific information, I will need you to send us a direct message. Please send us a direct chat message with your full name an
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Missing Equipment Shipment - Two Service Addresses - October 3
I have reviewed both Bringg tracking links associated with the October 3 delivery notifications. One shows completed, and the second shows cancelled. The 9:36 PM notification specifically stated that the order would be shipped through another carrier and that I would receive an email with confirmati
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