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Thanks for taking time to post on our Xfinity Community Forums page, @DL__S. Sorry to hear you are being affected by a service interruption in your area. Typically, we have the same information that is available on our Status Center. I appreciate you
Second day of Internet outage - unable to contact anyone or get valid updates
As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day. Today, it says "network damage" and still "under investigation". I work from home and cannot go somewhere else, plus our TV
Question
Hey there, @user_269fdc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the promotion not applying on the iPhone 17 Pro, it certainly is not what we want for our
I need help with my account, I have spent 60 hours talking to people on the phone
Well, I have one. I will keep this short and sweet. I had an iPhone 16 Pro Max, and over the phone, they talked me into trading it in for an iPhone 17 Pro, paid in full over 24 installments. Xfinity messed up the promotion when they keyed in, so I had to call every month to get my credit, which took
Question
Hey there, @user_gk3yzm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the wiring, and looking to have it removed. Typically, if the line is requested to be removed or r
remove exterior wiring
How do i get exterior wiring removed from my home? I don't use Xfinity cable any longer. thanks.
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I need help with my account, I have spent 60 hours talking to people on the phone
Well, I have one. I will keep this short and sweet. I had an iPhone 16 Pro Max, and over the phone, they talked me into trading it in for an iPhone 17 Pro, paid in full over 24 installments. Xfinity messed up the promotion when they keyed in, so I had to call every month to get my credit, which took
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Customer Service
user_4xhxlm - Since this is a self-service process, we cannot guarantee we'll be able to remove the Pods after the account has been disconnected. However we'll certainly do our best to help and explore any available options with you. So other readers
Unlink pods from my closed account
I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.
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@user_2sqjngThank you for reaching out and providing those details. I can appreciate why you'd want to verify the status of the line burial request, especially with the utility marking timeframe having passed and your service being impacted in the me
Request for assistance with potential delays in buried drop work order
Hello, I am looking for assistance from an Official Xfinity Employee to check the backend notes on an underground line burial request. My field technician created a buried drop work order on August 4th,I was not able to get a temp cable due to the potential of landscapers damaging it and my WiFi str
Question
remove exterior wiring
How do i get exterior wiring removed from my home? I don't use Xfinity cable any longer. thanks.
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Customer Service
Tcalg I am sure our Engineers will work a way to get it back. Apart from the feature are you happy with your line of service?
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Request for assistance with potential delays in buried drop work order
Hello, I am looking for assistance from an Official Xfinity Employee to check the backend notes on an underground line burial request. My field technician created a buried drop work order on August 4th,I was not able to get a temp cable due to the potential of landscapers damaging it and my WiFi str
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Customer Service
Hello user_e2zwgv thanks so much for taking the time out of your day to reach out here via our Xfinity Forums. Was this order placed online via our Xfinity Movers Center? Your services will not begin billing until after the home equipment is activa
Equipment shipped too early despite delayed shipping request
I specifically requested delayed shipping because I do not move into my new apartment until September 1. However, Xfinity shipped the equipment early, and it has already been delivered to the service address while the previous residents are still living there. I do not have access to the property or
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Second day of Internet outage - unable to contact anyone or get valid updates
As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day. Today, it says "network damage" and still "under investigation". I work from home and cannot go somewhere else, plus our TV
Question
Missanry Thanks for the response and for the additional details. I can understand the frustration, especially after investing in xFi Pods and finding they aren't compatible with your required split-band setup. Since the Pods are designed to work with
extend my dual ssid network
I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?
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Thank you for that wonderful feedback. I would love to forward this to our leadership team. Please send us your name and service address in a message. I will leave you instructions on how to initiate the message with us! I look forward to working w
Store Manager Raheem [EDIT personal information] of store at [EDIT personal information]
Last Saturday me and my husband were at store manager Raheem [EDIT personal information] store to get help with our account and help with a smart watch that we bought a day or 2 ago from this same store. It took over 4 hours and buying a new Apple Watch and phone to finally get everything in order .
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Internet Service
Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.
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Hey there, @thebooth99! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience, and we can certainly take a look into the account further. The lines to your location might be above gro
Underground Comcast Line Locating
I have a contractor that's going to do some drainage work on my property that will require digging. The contractor submitted an 811 request (I'm in Illinois so it's called JULIE) for utility locating, but my Comcast line was never marked. According to JULIE, they have no record of a Comcast line on
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@user_htf4bb Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Can't connect 2.4ghz devices
A few days ago, I started being unable to connect 2.4 ghz devices to the internet. I tried restarting the router, but problem still persists - please assist.
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Hello Frank, THANK YOU for reaching out! YES, this problem still is happening. We even had an Xfinity technician come by the house on 8/12/26 and he couldn't figure it out either and supposedly is talking to his supervisor, but we haven't hear
Why am I not receiving notifications from any of my home security cameras or door bell?
Why am I still not receiving notifications from any of my home security cameras or door bells? We have contacted tech support and have already tried ALL the following: Re-Register App Push Tokens (Most Effective Fix) When notifications silently stop working for months, the connection between the Xfi
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Cancel Internet Service
Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Underground Comcast Line Locating
I have a contractor that's going to do some drainage work on my property that will require digging. The contractor submitted an 811 request (I'm in Illinois so it's called JULIE) for utility locating, but my Comcast line was never marked. According to JULIE, they have no record of a Comcast line on
Question
Greetings, just-a-hobgoblin! We appreciate you posting on our XFINITY Community forum this Friday with your Internet cancellation concerns. Rest assured, you have reached the right place for assistance with this request. Please be reminded that sendi
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Cancel Internet Service
Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.
Question