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@user_zs4uvz Thanks for adding a post to the forum. We can help get you the Xfinity Gateway. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at th
Need equipment.
I selected to use my own equipment during checkout with my new plan, but actually I do need the included equipment. The sign-up flow said that I could order that equipment later if I chose?
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Hey @user_hhxnn6, Thank you for visiting our official Xfinity Forums Community support page. To assist, the Arris S33 is not a supported modem for our Next Generation Enhanced Internet speed plans. As a result, the modem is not going to be properly p
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
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Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
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Customer Service
Here are some "troubleshooting steps" you can start with... https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
No internet connection
I have spoken to over 7 live agents through chat with NO resolution… I can’t get ahold of anyone on the phone. I just became an Xfinity mobile customer but my WiFi won’t work so I am regretting my decision and I have been a customer for over 8 years. I will cancel if no one is able to help me.
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Create TV is one of the few channels that is commercial free, with high quality programs. We are Very disappointed with Comcast, and are going to look elsewhere.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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It's 12/10/25, and I am still having those same attachment issues with Comcast emails and have been for months. I was told today by an IT person, working on my desktop, that this was an ongoing issue with Xfinity email attachments. I don't quite unde
Occasional Attachment Preview Error in Comcast Webmail (PDF and JPG)
I'm experiencing an intermittent issue with Comcast webmail when previewing attachments. Most often, this occurs with PDF files: when I click to preview a PDF attachment (either before sending or after receiving), I sometimes get the error message: "An error occurred while loading the document so it
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https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
Help! My WiFi password isn’t working!
I’ve been trying to speak to an agent human for over an hour. My WiFi password isn’t working. I tried the online chat and it isn’t helping. The online chat made me change my WiFi name and changed my password without telling me the password. My WiFi password isn’t working. I need help.
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I also noticed, I am no longer able to login to my router. I used to be able to restart the gateway, check logs, and even see how many devices ore on my network, however now it refers me to a page to use the xfinity app, which has no way to check lo
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
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Good afternoon @user_bf0hpm and thank you for reaching out on our Forums with your service interruption concerns, I appreciate it. I work from home as I well so I understand the need for an estimated resolution time. We can definitely check and see i
Outage
There is an outage in my area. I work from home, and I need to know how long to expect. If it's an hour, cool. If it's all day, I need to make alternative arrangements.
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Monkeyboyzz Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu
Gateway upload not provisioned for 2gb symmetrical
My plan is 2gb symmetrical internet. After updating to the newer Technicolor CGM4981COM xFinity Gateway, I am now able to achieve 2gb download but my upload is still capped at roughly 350mbps. After troubleshooting via the admin web interface, I believe my upstream OFDMA is mis-provisioned or miscon
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Just minutes after posting this message, my internet speeds improved. However after about an hour, It started to drop my upload consistently. I get home from work today, and im averaging 0.97 mbs up. The 18th technician that has been at
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need technician appointment to setup service
Hello, I am moving into a home that previously used AT&T so I will need a technician to install an internet line. Please let me know how I can schedule an appointment.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need equipment.
I selected to use my own equipment during checkout with my new plan, but actually I do need the included equipment. The sign-up flow said that I could order that equipment later if I chose?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage
There is an outage in my area. I work from home, and I need to know how long to expect. If it's an hour, cool. If it's all day, I need to make alternative arrangements.
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Unable to access email?
I sign in and acknowledges that it’s me but in keeps looping around and never get into my email?
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi ta
Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve
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user_7q0md3 Thank you for reaching out to us over our Xfinity Community Forums. We definitely want to ensure your experience with Xfinity is the experience you would expect from a provider of services. Our team can review your account, and see w
Complaint
I am writing to file a formal complaint regarding the suspension of my internet service and the lack of assistance I have received despite being a long-time customer who has consistently dealt with service issues without complaint. Over the past several weeks, I have experienced repeated outages tha
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Thank you for reaching out to our team here. You’ll receive an email confirming that your friend took advantage of your invitation, including next steps to receive your reward. It may take up to 14 days for your email to arrive. You can visit y
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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Hello there whereismywifi thanks so much for taking the time to share your experience and questions here on our Xfinity Forums! So, the pods themselves are disconnecting, but the modem itself is working just fine, is that correct? I'd agree with @jus
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Xfi Pods intermittently cutting out and reconnecting minutes later.
Hello, I have seen some other posts on this forum about Xfinity Xfi Pods periodically cutting out then reconnecting but I couldn't locate the necessary solution. I am experiencing this issue with my Xfi Pods currently, the connection to my Gateway is most always very good, but quite often my Xfi mes
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