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How much would it be per line added?

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Good morning @user_t7pmtw, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the line not being addressed, but you have come to the right place for

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Temp Cable Unburied for Months

We live in Rocky Point where our internet cable was cut by county road crews in June. It took weeks to get the service properly restored. That was finally achieved by a new, bright orange temporary line being installed which is currently laying through public property, our yard and our carport. We h

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Increase in bill

I haven’t changed my plan and after the first month it went up 10 dollars

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Picking up my device

I just purchased wifi. I want to pick up device rather than it being shipped. Where can I go and pick up my device.

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one door densor not w

one door sensor not working - thinks door is open when closed. How do we get it fixed?

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Expiring promotion for mobile line

I received an email that my promotion will be removed beginning with my next mobile bill, effective 10/6/2026. I believe this was for a promotional line that we never used. Do I need to remove or cancel this line in order to not be charged in the future?

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user_9e63f3 Good morning to you! Awesome to learn about your two new homes. Thank you for choosing Xfinity for the services. I would be happy to help out and get things set up for us.  Unfortunately I am not able to send you a direct message, bu

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Cable connection from pole to house

I have 2 new-build addresses that need cable connection in San Jose, CA 95121. Our contractor has finished trenching for the cables. Could someone please help reach out to me privately to schedule a date to send a Technical/Construction team on site?

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Good Morning, @user_goqove! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the trade-in promotion not applying onto your account as expected, it certainly is not what we want for our

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Mobile Bill

I went to the store the beginning of September to correct my mobile bill in February I traded in my phone. I should have a trade-in value of over $16. They were supposed to deduct that from my bill. It hasn’t happened yet. Can we get this resolved thank you my name is Steven [Edited: "Personal Infor

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Good Morning, @user_047928! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with the Xfinity Mobile billing concerns, it certainly is not what we want for our customers. I w

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I was double charged for my phone and I repeatedly get lies when I call customer service

I started my plan which included buying a phone in July of 2024. I was mistakenly double charged for the same phone, same IMEI number. I called several times in september, october, november and explained the problem and each time I was told it would be corrected and was given a credit for that month

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Account Manager

I am wanting to add an account manager and get an updated statement for proof of residency.

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Temp Cable Unburied for Months

We live in Rocky Point where our internet cable was cut by county road crews in June. It took weeks to get the service properly restored. That was finally achieved by a new, bright orange temporary line being installed which is currently laying through public property, our yard and our carport. We h

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Damaged Pedestal

I need to report a damaged Comcast/Xfinity pedestal in the front yard. It appears to have been struck by a vehicle before we purchased the home. Service works, but the enclosure needs a maintenance repair. Please open an outside-plant maintenance ticket, not a customer service call.

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Cancel service

Need to cancel my service at [Edited: "Personal Information"]

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Change bill due date

Change bill due date to 26th of the month with a paper bill

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