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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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2 hours ago

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Broadcast fee and Franchise fee

Why is the Broadcast Fee and Franchise Fee not considered as an operating expense on the companies back? Xfinity approached the Communities government Board to offer cable and internet services. They were imposed with these fees from the Networks( Broadcast fee) and the Local communities they are ch

Question

Alright, thank you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   To send a "Direct Messa

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Internet Service Issues

I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,

Question

This has nothing to do with my account. It's a cable running across the back of my property and landscaping. I would like it removed or the job completed.

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2 hours ago

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Cable Running Across the Back of Property

Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?

Question

First, while there have been several maintenance outages over the past several months - way too many to be acceptable - the worst was a couple months ago that lasted several hours in the middle of the workday, and was actually called an "upgrade". T

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Internet Service Issues

I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,

Question

@user_jjr38i This is a great question. You can always visit any of our Xfinity stores and swap out your equipment the same day. I have a link where you can locate a store https://www.xfinity.com/support/store-selector/   I would like to check on

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How to request new gateway

I have a Technicolor CGM4331COM gateway (XB7), and a 2000 Mbps plan. I have been experiencing instability with WiFi for the past few weeks. The Xfinity Assistant finds no problem from the network to the gateway. And I have reset the gateway with no improvement. I am beginning to suspect a problem wi

Question

Good afternoon @haatsc, and thank you for letting us know that you are also experiencing issues streaming Paramount+ on XFINITY. That's one of my favorite apps so I understand where your frustrations are coming from and am happy to help troubleshoot

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

Question

@XfinityBrianH​ yeah, been using the offline feature of stream for more than a few years now. Now, once tablet goes into airplane mode, all offline content disappears. As I’ve explained over and over for months now.

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downloads disappear

ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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2 hours ago

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How to request new gateway

I have a Technicolor CGM4331COM gateway (XB7), and a 2000 Mbps plan. I have been experiencing instability with WiFi for the past few weeks. The Xfinity Assistant finds no problem from the network to the gateway. And I have reset the gateway with no improvement. I am beginning to suspect a problem wi

Question

Concern moved here to the E-mail help section for assistance.

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2 hours ago

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Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?

iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week

Question

Good afternoon @lmhoffma, and thank you for reaching out on our Community Forums, I hope you had a wonderful weekend! Yes, you can upgrade to one of our 4K devices at no cost. With our new TV packages, your first 4K box is included at no additional c

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4k tv box

Hello. I received a text saying that I could upgrade to a 4k tv box. Would this be free? Would there be any monthly fees for this upgrade? Thank you.

Question

@judiciousbird, thanks so much for working with us today. We understand how frustrating it is when you are not notified ahead of time when work will be done in your area. For those in the community, here is the link we shared, so they could sign up f

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No notification of network improvement outages

I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due

Question

@user_xdwk6g What kind of troubleshooting steps have you taken from your end?

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xumo box bluetooth

Have a xumo box I've only had a couple months. It used to let me pair my speakers to it. But now it is not letting me all devices are coming up un supported

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Xfinity stream and poor Service

Dear Xfinity Customer Service, I am writing to formally express my frustration regarding the ongoing service issues I have been experiencing, particularly with the Xfinity Stream app and related service complications. I have been a loyal Comcast/Xfinity customer since 1994. After more than three dec

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