Xfinity Community Forum

Channels

I know I have Peacock, HBO MAX, and Xumo…. What other apps or channels Or apps do I have access to because it seems like everything that is streaming as far as news is about three or four days behind what Are the live channels or apps that I can watch so that I could see CNN local news and other new

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Channels and Programming

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Hi there @user_2dw9xm Thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. You mentioned you were told the m

XfinityDemetrise

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1 hour ago

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Yet another case: Closed account with zero balance turns to collections of $149+

I cancelled all services - both ISP and their promotional free mobile line - on [EDIT] 7 June 2026 7 July 2026. I have since received numerous threats regarding money owed (now ~$149) that are going to collections for service cancelled months ago. I call. They say you don't owe anything, it's a cler

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voice language on tv is in spanish and not english

tried the menus on the cable box and the tv

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X1

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email

Need email address Neezer22 turned on. You guys shut it off due to inactivity

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Email

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Unable to watch certain channels

I am trying to watch fox and cbs but it is telling me I need to connect to my home WiFi but I am connected to it.

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Xfinity Stream Website

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That's a huge convenience of cloud DVR that you're missing out on, @user_se05pm. We'd be more than happy to review your account for a credit in regard to this issue. We typically wait until the issue is resolved before we apply a credit as it allows

XfinityJustinM

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1 hour ago

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Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

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Hi there @user_92jb0p Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us

XfinityDemetrise

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1 hour ago

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Necesito cancelar el servicio de wifi en casa

Necesito cancelar mi wifi ya no viviré en esta dirección y no quiero seguir tendiendo el servicio

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Peacock Subscription

Can you please tell me if I am being charged for Peacock steaming on my account? Your AI chat bot couldn't answer. Your FYI says to find our subscriptions on settings, which does not exist. I just need to know if we are paying extra for Peacock streaming. Thank you!

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Billing

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Are you still having issues with the Xfinity App? @user_dpv3tm

XfinityDemetrise

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1 hour ago

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xfinity app

I was online chatting with somebody and we got disconnected. I am trying to logon to the Xfinity App. I am not on a VPN, I am using my correct loggin information. The person on the chat told me to delete the app and try again which I did and then we got disconnected. I can't get back to that person

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streaming services already subscribed to

I have several streaming services, I already purchased on their own. Things like Netflix, Apple TV, the usual stuff. If I bundle them together, do I have to cancel my subscriptions first? If not, is there a way to keep my place in all the shows I am watching?

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On Demand

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Extra charges

Hello, looking at my bill I am being charged extra every month for unreturned equipment. There is no unreturned equipment! When we moved we literally transferred service and are still using the same modem. We just had to have new lines installed from the outside box to inside the house. One of your

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Billing

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@XfinityDilary This makes no sense why would Xfinity remove this option they had for years the need stop and start recording when we want. I can't go with this paying $300+ a month please reinstall this option ASAP we need to have this. Thanks Denn

DennisIP

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1 hour ago

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CHANGE IN ABILITY TO RECORD FROM DVR

I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation

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Phone

I don't have an active number anymore how do I get a new phone and a phone number with Xvinity

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Customer Service

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@binaural2000 This makes no sense why would Xfinity remove this option they had for years the need stop and start recording when we want. I can't go with this paying $300+ a month please reinstall this option ASAP we need to have this. Thanks Denni

DennisIP

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1 hour ago

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CHANGE IN ABILITY TO RECORD FROM DVR

I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation

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Does it give you an option to Tap Lights aren’t working for troubleshooting options? @user_8bh3mc

XfinityDemetrise

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1 hour ago

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Xb10 gateway setup

Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.

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Xfinity sports from Spanish to english

Xfinity sports are in Spanish. I want english

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Devices and Equipment

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gateway setup

wont connect, but the light is solid red. retail store people told me to replace a new one

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Your Home Network

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Turning off my service

I want to turn my service off

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Customer Service

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Not sure if this is helpful additional information, but here is the channel info. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables

user_zxz72x

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1 hour ago

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Arris S33v2 cable modem disconnecting everyday

I've tried calling 1-800-Xfinity and talking to AI assistant, then finally talking to a person, who told me to replace the ethernet cord between my cable modem and my router. I did this, but it did not help. Now I've found the xfinity forums and I'm hoping technical support still exists at this comp

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Yet another case: Closed account with zero balance turns to collections of $149+

I cancelled all services - both ISP and their promotional free mobile line - on [EDIT] 7 June 2026 7 July 2026. I have since received numerous threats regarding money owed (now ~$149) that are going to collections for service cancelled months ago. I call. They say you don't owe anything, it's a cler

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Billing

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