Xfinity Community Forum

Va_Gardener- Thank you so much for taking the time to share your experience—we truly appreciate your feedback and the opportunity to listen and improve. I can understand how important it is to have clear expectations when getting started, and I

XfinityThomasA

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2 hours ago

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Xfinity Stream app is designed not to work on my brand new LG smart TV

Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this

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Emails

Where is the link to access my Comcast.net emails

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Email

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I am having the same issue trying to redeem the Books Behind Reward Winning Movies Bookshelf. Inititally I was having the issue of getting the error after entering the code. But now when I entered it it went to the Books Behind Broadway's Bril

user_v57og3

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2 hours ago

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Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

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@user_wuj30d I’ve logged on but there is no email Were you expecting email? Are you a new customer? If so, Comcast has stopped issuing email addresses, so you'll have to get email somewhere like Gmail or Outlook.

Again

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2 hours ago

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Email

I’ve logged on but there is no email

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Happens on Xumo as well.

user_vbd291

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2 hours ago

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Comcast DVR hangs on Disney+ when it switches to a commercial.

My DVR box model DVRAR AX013ANM consistently hangs on commercial breaks when I stream Disney+. It switches to the commercial, sometimes plays the commercial , sometimes not, then fails to switch back to the Disney + program. I have newer satellite boxes which do not exhibit this problem. Neither doe

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Master Bulk Account Issue

Ive been trying for two days to get a cable box, activated. The box is one of 97 on my master bulk account. I am sick and tired of being passed around by every so called 'Support' agent. If I don't get it activated soon, its going back to Comcast, and I'm witholding my $5,000 a month subscription un

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X1

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Hello, I am having the same issue and have tried clearing my cookies and cache. I am still unable to redeem the code

user_3uosk1

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2 hours ago

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Amazon bookshelf link also not working for me

Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the

Question

@user_345ec4 That's awesome! I'm glad to hear you were able to figure it out. I appreciate you sharing the steps you took to get this to work. Since I have you here, is there anything else I can help you with? How's your internet service working out

XfinityRaul

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2 hours ago

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ESPN Unlimited NOT WORKING

I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP

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user_AM015 - Hello and welcome to the Xfinity Forums! We’re really glad you’re here, and I’m happy to help walk you through this. I understand how helpful it is to have flexibility when you’re away from home. The Xfinity Seaso

XfinityThomasA

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2 hours ago

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Seasonal convenience plan

Review dates of seasonal convenience plan

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@user_3u3sdi thank you for confirming the service isn't being affected, there are different types of work orders for line work jobs depending on the status of service. Now that I know which route is needing to be taken, I'd definitely like to investi

XfinityJustinC

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2 hours ago

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Internet cable ripped ripped from ground

In April a storm knocked a tree over which uprooted our fence and internet cable line. It’s sticking up from the ground about 1-2 feet high and 5-6 feet long in our yard where our young children play. This is a SAFETY HAZARD. We got the tree out of the way and contact Xfinity. We have contacted them

Question

Hey there, @user_6mgg3h! Thank you so much for taking the time to reach out to us on the Xfinity Forums! Typically, the automatic payment and paperless billing discount takes 45-days or 1-2 billing cycles to fully apply onto your account. Has it been

XfinityAdrienne

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2 hours ago

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Billing

My bill pay is not the amount I was offered for [Edited: "Personal Information"]. I was charged $56.00 but was told $46.00 if I signed up for autopay with my checking account. Please help.

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The issue is not with the promo codes themselves — customers do receive the $10 credit. The real problem is that, at least in my experience, the credit often does not properly apply during checkout. Out of the three times this promotion has been offe

user_qhkkqh

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2 hours ago

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Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account

I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski

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@Zod2424 I figured it out on my own. So, I deleted my account with ESPN (you might not need to delete your account), I made sure I logged out of the app on my cell, my roku and my browser. I cleared my history for like the last week. My Goal

user_345ec4

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2 hours ago

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ESPN Unlimited NOT WORKING

I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP

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user_jjr38i Good afternoon. We are happy to help investigate different promotion options. We would just need to do that in a direct message discussion. Could you please send our team a direct message with your full name and full address? Our team can

XfinityTommy

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2 hours ago

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Lost Loyalty Discount

My bill from April 2026 to May 2026 increased by $60. It looks like I lost my loyalty discount. How do I reinstate the loyalty discount?

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I spent over an hour on the phone with a representative planning to transfer my lines over to Xfinity mobile. Got my plans selected and new phones picked out in order to upgrade our phones when we switched. Only to be told that the limit I was approv

user_7fnbkn

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2 hours ago

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How to direct message support

How do i direct message support to resolve an issue?

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Good afternoon user_zjrfe8. I will be more than happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdqu

XfinityJon

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2 hours ago

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Package lost

Hello Xfinity Support, I recently moved and was instructed to return my old equipment, after which new equipment would be sent to my new address. Unfortunately, UPS has informed me that the package containing my new equipment was either lost in transit or never received by the warehouse. As a result

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Hello is someone there?

user_AM015

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2 hours ago

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Seasonal convenience plan

Review dates of seasonal convenience plan

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Our internet has been working. It’s just the safety hazard of it sticking up out of our yard.

user_3u3sdi

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2 hours ago

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Internet cable ripped ripped from ground

In April a storm knocked a tree over which uprooted our fence and internet cable line. It’s sticking up from the ground about 1-2 feet high and 5-6 feet long in our yard where our young children play. This is a SAFETY HAZARD. We got the tree out of the way and contact Xfinity. We have contacted them

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user_prql2b Welcome to our community forum! We want our members to receive clear and accurate information every time they reach out for support. While my team can't set up payment arrangements, you can view all your flexible payment options through t

XfinityEmilyB

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2 hours ago

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representatives providing inaccurate information

what’s going is a CLEAR mistake on Xfinity’s end. i have spoken with several agents about setting up arrangements for paying because i lost my job. i have made payment arrangements every month since march. the rep said the reason i am not eligible is because of a payment that did not go through in M

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Lost Loyalty Discount

My bill from April 2026 to May 2026 increased by $60. It looks like I lost my loyalty discount. How do I reinstate the loyalty discount?

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Billing

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