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New XiOne-SC(B) boxes vs old X1 boxes
I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp
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The difference with the DVR now is that it exits the DVR program fully if I am away for some lenth of time. It used to wait for me where I left off. Now I have to start from scratch. Not a big deal, but different from before.
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
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Why does my modem blink in a yellow light?
My internet is blinking yellow and won’t be set up through the app. I have made sure it is plugged in all the way with both the Internet cable and the power cable.
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Your Home Network
This update is freaking miserable. Why would you get rid of the favorites list?! It’s still in the iPhone app so why on earth is it not part of the TV version. The setup is miserable and confusing, who the heck approved this updated lack of functiona
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Thank you very much for reaching out to our team about that refund issue. I will be happy to take a look at that from here, and make sure that is taken care of for you. In order for me to do that I will have to ask you to send me a direct message wit
Haven't received full refund
I was a returning customer and had ordered xfinity for my new place. Turns out the place did not have the wiring for xfinity, and you guys left me without internet for a while. The technicians weren't able to install after waiting for days and in the end I never had internet service for xfinity. I w
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Hello user_xduoes thanks so much for taking the time to reach out here on our Xfinity Forums! Xfinity Mobile orders can be cancelled within about 30 minutes of being created. We can assist in closing that out for you if you've already acquired the ne
I’d like to cancel a phone order
The phone was ordered but the delivery won’t be until next month. I found an alternative solution. I don’t need it anymore. I’d like to cancel it.
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Photos on screensavers need to be no more than PG rated….not R+!
Remember way back when Wicked movie came out and all we saw on a screensaver was the green faced witch? Well now, you are advertising a show, Nelly and Ashanti on the screen saver. Don’t you think you should have dictated a better outfit for Nelly? For families with children, I can’t imagine parents
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X1
Thank you for letting us know that you would like to see the channel added with our service, @user_75ri02. I am not seeing any information at this time on if/when we will offer that. I went ahead and submitted a request to our channel team. I hope to
Minnesota wild
As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hockey. Last year we had to upgrade to get access and pay an additional $20 per month for premium. As premium users, we should have access. We have about had it with the continual increases and negotiations that affec
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Hello user_7so707 thanks so much for taking the time to reach out here via our Xfinity Forums with these notification and equipment questions! A very easy way to see if you have equipment pending return on your account is by logging into our Xfinity
Message about unused equipment
I keep getting text messages about returning unused equipment and I dont have any unused equipment.
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sktasm Oh wow that is never fun. Thank you for reaching out so we can help. We do have a good system set up that prevents duplicate payments for the same amount within 24 hours. Were the payments for the same amount? Have both payments already posted
Made 2 payments in one day
I accidentally made two payments same day. I need to cancel the 100 dollar one please
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Pretty sure they have a secret deal with advertisers. It's the only thing that makes any sense. The simplest explanation is often the correct one. This is what I thought they were doing right away. Their techs might not even know a
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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user_aazunq. I completely understand how concerning it would be to receive a collection notice for a service you’ve already disputed, especially after you were previously advised that you didn’t owe anything. I appreciate you providing th
Xfinity Mobile Bill Wrongfully Sent to Collections
I have received a message from TrueAccord debt collection agency about an unpaid Xfinity Mobile bill from January 2026. Back in October 2025 when I originally signed up for home internet, the in-store sales associate wrongfully signed me up for additional Xfinity Mobile service that I did not reques
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@user_n1qgg3 I have a source who works at xfinity that says they are doing this on purpose to extract more money from advertisers. This is worth billions of dollars.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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And if you want to access your recorded items, you can't get to a list of them. The new app is terrible.
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Haven't received full refund
I was a returning customer and had ordered xfinity for my new place. Turns out the place did not have the wiring for xfinity, and you guys left me without internet for a while. The technicians weren't able to install after waiting for days and in the end I never had internet service for xfinity. I w
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Customer Service
Bill for streaming
i have several questions about my bill this month. What is this charge? "Regular monthly charges have increased by $33.99 as a result of service change(s) made to StreamStore and Equipment & services." We do not stream anything Also I'm being charged for an Unreturned TV Box. We use all our equipmen
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Customer Service
Awesome! Glad to hear the online ordering worked @Paipi. You may be seeing prorated charges and more as changes are being made in the middle of the billing cycle. You will need to wait for the next service bill which will generated prorated charges/c
Cancel a $20 monthly charge for NOW TV
Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo
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Hi @user_s4vxsv thank you for taking the time to reah out! I'm sure your doggie enjoys the TV! You can adjust the screensaver time. The screen saver can't be disabled, but it won't appear while the Pandora app is open and streaming music. &nb
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
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user_69l0zr My team can help you remove Xfinity voice from your account today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Su
XfinityShawn
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Id like to remove xfinity voice
From what I see none of my plans have xfinty voice bundled into them yet I cant remove xfinity voice. I would really like to remove this as its 2026 and no one uses home phones anymore and its $500 a year for something I dont use....
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