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Well as an older lady who was recently widowed I don't have many hundreds to spend on a new device so I guess I will have to take my chances. When my phone fails to perform I will be forced to get a new one.
wi fi shield/cybersecurity set up without the xfinity app
For those of us with Android 11 we no longer have access to the Xfinity App so how do we set up Cyber Security/WIFI shield? Are they the same and are they really free? And without the app how would we manage the feature? Are they compatible with Windows Defender?
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Thanks for the update @user_nakgbs. I’m glad you were able to narrow this down to Firefox and that Xfinity Stream is working normally in Chrome. I definitely understand your frustration with the troubleshooting experience and the unnecessary eq
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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Thanks for letting us know @user_kgpnlq. We’d be happy to take a closer look and see what options we have for getting the new line set up with a number that better matches your area in Texas as well as checking into that address for you. Pleas
New Phone Number for New Location
Have been a loyal customer for years. I've spent 2+ hours on the phone today with your mobile support team and haven't found a solution to my challenge. I have 2 mobile lines with xfinity and just added another today for a new phone. Originally, I had internet with xfinity in another state but since
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Thanks for meeting us here in our community about your phone concerns, @user_iyoi6n. We're happy to help. Can you provide a little more detail, so we may understand your concerns? We look forward to hearing from you.
About house phone connection
I don't and have not received the equipment for my house phone I was offered to put it on celler and Internet not just in my home on my cell as well can I still except that offer?
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Good afternoon @user_934q2g. Did you already pick up an X1 box or just asking about it?
My old tv box uses a coaxial cable connection. How do I install a new X1 box
How do I install a new X1 TV box when my old box has a coaxial cable?
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Horrible Service
To Xfinity Customer Service and Management, I am writing to express my absolute frustration and disappointment with the level of service I have received from Xfinity. This has been, without exaggeration, one of the worst customer service experiences I have ever had, and the complete lack of accounta
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Customer Service
Hello user_wwc5so, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and are happy to assist. YOu can remove or disable voicemail in your account setting using the Xfinity app, or by logging in at xfinity.com Ha
I want to disable my Xfinity vicemail
I would like to disable my Xfinity voicemail for my landline.
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No, I haven't been able to obtain a number that is local to my area in TX.
New Phone Number for New Location
Have been a loyal customer for years. I've spent 2+ hours on the phone today with your mobile support team and haven't found a solution to my challenge. I have 2 mobile lines with xfinity and just added another today for a new phone. Originally, I had internet with xfinity in another state but since
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@user_w1p4e3 It's beyond maddening that they waste everyone's time (yours, customer support's, the technicians') acting as if this is an equipment or setup issue you and they need to troubleshoot when they know that's not the problem. What message d
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Good afternoon, and thanks for taking the time to post here today. Our team can assist with any issues you may be having. Can you provide me some details on what led you to calling in?
Customer service and call centers
Spent three hours this morning with customer support and, apparently, other departments. The first agent was negotiating with me in good faith but our chat connection was disconnected. When it came back up again it was like starting from zero with a new agent who couldn't care less about me. That es
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Credit Check
Hello I was wondering if I could be reevaluated for the line of credit.
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Customer Service
Closing old thread
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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The exact thing is happening to me today. It tells me to subscribe when I try to watch a live HBO movie that is on, but it’s fine if I go into the HBO app and try to watch it there. Very frustrating.
HBO channel will not work
I have a plan that includes the HBO channels and I pay for HBO Max streaming. Yesterday the channels all disappeared from my guide and when I go to the channel it says we need a subscription. I did a full chat with a rep yesterday and she tried a couple of things then said my system should be fully
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Zoom/Teams unstable internet connection
Hello, I am having the same issue. Out of the blue, after several years of problem-free Zoom use on my Xfinity connection, I am now experiencing unstable internet connections everytime I host a Zoom meeting. The app crashes and reboots over and over again. Rebooting the router does not resolve the p
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Your Home Network
Maybe another day I have wasted too much time on the phone with your Philippine call center today and the past week trying to correct this problem!
Xfinity Is INCOMPETENT
I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say
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@user_8fkt47 @XfinityNasser Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
cable modem errors and unplanned reboot
My ARRIS modem restarted unexpectedly on Saturday evening, October 24. I previously lost internet on October 18 and had to manually reboot it to restore service. After recovery, the signal levels consistently look good: downstream power approximately -1 to -3 dBmV, SNR approximately 39–41 dB, and up
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I agree on your comments about Xfinity. Tried to port my three lines from Verizon over to Xfinity. Two of the phones were mine and I was buying a third one. Unfortunately they couldn’t get it right about transferring the phones over and consequently,
Xfinity Is INCOMPETENT
I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
We have a line that was cut early summer by AT&T when they were running fiber optic. After several contacts with you we were told it needs to be buried by the construction crew. Advised them it is a trip hazard for the kids. In the way of lawn mowing as well. To date - nothing has been done. With wi
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Recurring internet connection and speed issues, need engineer to check tap or line side
Download speed is often far below the 2000 Mbps plan, and the modem points to a line fault impacting downstream channels 29 to 31 (frequencies in range of 620 to 632 MHz). I use a Netgear CM2050V modem on the router's 2.5 Gbps port. History. This problem has recurred weekly since May. I have had cou
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Your Home Network
Thank you very much for allowing us to work on this issue with you, as well as your patience during the process. If you run into any other issues feel free to reach out here.
XfinityJohnG
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Need pole/node/maintenance team escalation. Ongoing drops since mid-line upgrade.
Every since mid-line upgrades were done over 6 months ago I've had internet drops every few hours that lasts 3-30 seconds. Tech was sent out and verified issue was on the pole/node side and escalated. It improved, but was still having drops a few times daily for the last couple months. Last week the
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