Xfinity Community Forum

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i would join that complaint. They are liars.

user_4sl8hw

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9 hours ago

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Device credits not showing up on bill

We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b

Question

... it keeps coming up in Spanish. I can't read Spanish ... If you are asking about webmail at https://connect.xfinity.com, it has its own Language setting at (gear icon) / Basic settings (or "Configuración básica") / Lan

BruceW

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9 hours ago

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Log into my email

Can't log into my email

Question

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@user_931c8b How can we contact corporate directly?

user_f1c9c8

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9 hours ago

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Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged

I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir

Question

I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes

XfinityDuron

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9 hours ago

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Missing Xfinity proExtenders from new order.

I picked up my new Internet package from the Comcast store this week. I am missing the Xfinity pro extenders from the order that I placed. I have tried to contact customer service, but I keep going in circles. How do I get the extenders that I paid for?

Question

Hey @ripper9966, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience with us regarding some third-party MoCA Network Adapters. I apologize, but we do not assist with troubleshooting thi

XfinityDemitrius

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9 hours ago

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R

Hitron moca adapter and ppc-9m-uu

I have xfinity with one main box and three stb's. It appears that the main box uses moca to connect to the three stb's at 1175 MHz. First device on premise is poe filter and PPC-9M-UU. I am attempting to add hitron omca adapters on same network using high band at 1400 MHz. When I use plain splitters

Question

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I've recently had the same issue. I am Diamond member, but recently that service, after two years, has been cut with no warning. No one seems to be able to give me a straight answer as to why this has happend.

user_uxux6c

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9 hours ago

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Kicked out of HBO MAX subscription with xfinity

Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?

Question

Good evening @user_oqkmi9, and thank you for reaching out on our Community Forums to report your cable line. We can get a ticket submitted to have this properly addressed by our local team. To get started, can you please send us a Direct Message with

XfinityAlyssaA

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10 hours ago

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My internet cable is in the road

Need a tech to replace internet cable to my home it’s laying in the road

Question

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My internet cable is in the road

Need a tech to replace internet cable to my home it’s laying in the road

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Customer Service

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Thank you for letting us know user_lvhnx6 , and if that is the case, we'd like to ensure that regulatory complaint is connected to your account. We see you've reached out 1-1 with us, and we can use that venue to locate your account and make sure th

XfinityAlfonso

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10 hours ago

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J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

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I already filed a complaint with federal consumer rights

user_lvhnx6

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10 hours ago

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J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

We have not seen any information showing that can be added through our service. The new premium tier, ESPN Unlimited, provides access to ESPN traditional linear sports channels without a pay TV subscription. Currently, you would need to subscribe thr

XfinityRay

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10 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

Question

... The page could not be found or you don't have permission to view it ... The posted link is corrupt. Try https://forums.xfinity.com/direct-messaging (looks the same, but is not). Please be aware that there are 2 kinds of responses in this Forum:

BruceW

commented

10 hours ago

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Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

Question

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So there's nothing that can be updated as to when, if ever, this will be possible? Absolutely ridiculous that other large providers like DirecTV, Hulu, and now YouTube do allow it, and Xfinity has signed a new contract with ESPN to allow it, but it's

user_9df387

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10 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

Question

Hello @user_fuxec5 is it ok to ask the reason you would like to cancel services at this time?

XfinityDuron

commented

10 hours ago

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Cancel Service

We need to cancel our internet affective immediately. I had scheduled a call for last Saturday but we didn't receive the call.

Question

Hello @user_jpjh28, have you attempted to log in to the peacock site directly with any other possible emails that could be associated with the account? Our teams are pretty limited as to what we can see with third-party services. I will say that more

XfinityJustinM

commented

10 hours ago

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peacock activation issue ... account is already linked to another Peacock account

I am trying to activate my Peacock account but I am getting this error: "Your Xfinity account is already linked to another Peacock account." How do I fix that? I tried talking on the xfinity chat support but they can't help an there is a delay of 15 minutes for each message so totally useless.

Question

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Cancel Service

We need to cancel our internet affective immediately. I had scheduled a call for last Saturday but we didn't receive the call.

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Customer Service

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Hello there user_cm0omn 👋 I'm happy you decided to reach out in our community for help, and glad you're using your Xfinity Stream access! I know how useful it is to be able to watch anywhere you can sign in, especially on Apple TVs, so I want to mak

XfinitySeth

commented

10 hours ago

to the conversation:

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Apple TV: Xfinity Stream App

I have installed the Xfinity Stream application on my Apple TV 4K. Despite multiple attempts to sign in, I am invariably signed out immediately after successfully logging in.

Question

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I made the purchase through xfinity website to be picked up in store. I see the extenders on the receipt from the order, but there’s no emails confirming they would be mailed to me.

user_damwqq

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10 hours ago

to the conversation:

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U

Missing Xfinity proExtenders from new order.

I picked up my new Internet package from the Comcast store this week. I am missing the Xfinity pro extenders from the order that I placed. I have tried to contact customer service, but I keep going in circles. How do I get the extenders that I paid for?

Question

Hello user_lvhnx6 thank you so much for reaching out here on our Forums, and for letting us know a little of what's going on! Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the

XfinityAlfonso

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10 hours ago

to the conversation:

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J

FedEx Package Damaged in Transit

I placed an order on Xfinity mobile for a new phone on 12/29/25. This said phone has been damaged in transit and Xfinity is doing nothing to rectify the situation. I both went into an Xfinity store and called the support number and they've both stated I have to 'wait for the FedEx tracking to update

Question

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comcast.net email password no longer recognized by Outlook or Applemail

In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e

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Xfinity App

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