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TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Xfinity Stream App
Internet
I have restarted unplugged and everything in between. 98% of the time I am receiving 2 to 10% of my service. In and out it goes. I have your services department here and they tell me it’s outside somewhere and they will submit a line service call and still terrible service since you decided to upgra
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Xfinity Compliments
Good afternoon HaveKidsTheySaid. Have you already attempted to delete the app, and reinstall it?
Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
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Hey there user_ahx98z, thanks for reaching out through our community forums! Our team can absolutely help with getting the line relocated! To give you a heads-up and explain the process, we'll first need to schedule a tech visit to survey your line,
Relocate an exterior cable
My neighbor is getting his garage remodeled, and our wire hangs down into the location over the spot. The new construction will happen. We will have to get the cable moved to another connection behind our house.
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Yeah, so I did all that. I was asked for more information. I gave it. They wanted to send a code I told them email was best. I answered within one minute of them posting. It's now been 10 minutes and I've received no reply. I've already spent hours o
I'm being prevented from canceling
Twice I called customer service and waited on hold for more than a half hour. Twice I was transferred to the deactivation department. And then waited on hold again. The first time the person's phone kept allegedly breaking up and they could hear me but I could not hear them except sporadically. The
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Items returned
Im looking to se if there has been a record of the router I returned to my local store on March 9
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Your Home Network
Thank you for allowing us to assist you with removing your services @user_7gj80q. If you ever need any additional assistance in the future feel free to create a new post. Have a great weekend 😀
I need to cancel my internet service
I tried to complete the cancelation with Xfinity Assistant. The only option it would give me was to request a callback. I am unable to talk on the phone and am un able to go into a store.
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Hi @user_fqowno, thank you for sharing that update, and we really appreciate all the steps you’ve already taken to try to get Peacock activated. We understand how frustrating it can be to run into an error like a 400 Bad Request, especially whe
Peacock activation
I’ve tried many ways. Followed directions they sent. And still when I get to activate peacock banner it goes to 400 bad request
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Relocate an exterior cable
My neighbor is getting his garage remodeled, and our wire hangs down into the location over the spot. The new construction will happen. We will have to get the cable moved to another connection behind our house.
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Customer Service
Thanks for confirming, user_zzjzt2! Have you tried the steps to clear the cache and cookies as Again kindly shared below? Also, if you're able to check, are you having this issue on more than one device?
Unable to Access Email
Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.
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Thanks for posting on our Xfinity Community Forums page, @sman15. I'd like to do everything I can to help with the bandwidth issues you are experiencing. Please send a direct message including your full name and service address, and we can get starte
Started Unicast Maintenance Ranging - No Response received - T3 time-out
I keep having these T3 errors. I had a technician come out a month or so ago to diagnose the problem, and the issue he found left me at the mercy of Xfinity. He mentioned something about the need to upgrade the local node. I am using a Netgear CM3000, and I have the error log. Thanks for looking thi
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Hello Justin - we're just following up on your service installation! 😀 We can see that the order is completed in our system and that your modem is online. How did everything go for you?
New Account seems bricked
Yesterday I created a new account and ordered internet service to be installed on 3/28/2026 between 10 and 12. Overnight, I received several emails saying I need to complete my order. But every time I try to log in, I get hung in a loop, or it freezes with the " Oops, something happened message." I
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Yes, I have been able to access my email in the past and have logged in within the past 6-9 months.
Unable to Access Email
Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.
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I am having this issue as well. The xfinity agent keeps reading from a script saying I need a "premium MLB subscription." I have that. I also have a premium ESPN subscription. I can't watch games through ESPN.
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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I tried that. When I get to banner that says you have subscriptions activate now it sends me to bad web page. 400 bad request.
Peacock activation
I’ve tried many ways. Followed directions they sent. And still when I get to activate peacock banner it goes to 400 bad request
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For months now NBC has been freezing from time to time and at times the pixels have been acting up across parts of the screen distorting the picture. I have a replacement box installed when a service technician was here over a month ago to check out
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Hello user_3hguhd, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. Forum expert EG has provided some great info and tools. Did you get any assistance there? Also, have you had any other issues recentl
XfinityJeffB
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Why is my Internet constantly going down?
Why is my Internet constantly going down?
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