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Trapped in the Xfinity–Peacock Multiverse (Send Help)
I am once again asking for assistance activating Peacock Premium through my Gig+ Xfinity plan. What should have been a simple “click here to activate” situation has evolved into a multi-platform scavenger hunt with no prize at the end. So far, I have: Spent over 3 hours in two separate live chat ses
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Customer Service
Moving to new Apartment April
I’m moving from my current apartment to a new apartment April 2nd and wanted to see how to go about getting internet switched to the new one and if it would cost anything moving.
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Your Home Network
Moving to new Apartment April
I’m moving from my current apartment to a new apartment April 2nd and wanted to see how to go about getting internet switched to the new one and if it would cost anything moving.
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Your Home Network
Help cancelling wifi
Hello, I am requesting immediate cancellation of my Xfinity Internet service. I attempted to cancel online, but chat and phone support are unavailable due to off hours. Please note this message as my cancellation request as of Feb 25, 2026 10:43pm.
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Sign-In and Account Management
Need to fix Wrong unit number for move/ transfer
Hello I scheduled a transfer WiFi into a new apartment and I was giving the wrong address for the unit and I was trying to fix it
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Customer Service
My apologies for the delay! Please send the verification code by text. Thank you again!
What to do with unused coax cable? Cap it?
I was recently sent a new XFinity 4K TV box that uses streaming wifi instead of the coax cable. What do I do with the old cable? i don't want to remove it entirely in case I use it again down the road but does it need to be capped for safety when not connected to anything?
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I’m glad to hear a technician went out and checked the connections @Aqua1ung! Outside the errors in the modem’s log, are you noticing any connection issues on any of your devices?
Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?
Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?
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Upgrade your Xfinity WiFi Gateway to get faster speeds and less lag
I received an email to notify me to replace the WiFi Gateway. Is this a mandatory step?
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Customer Service
How do I get the book I ordered that was sent to my [Edited: "Personal Information"] email, which is not working. Can you forward my purchase to [Edited: "Personal Information"] We can't forward anything, sorry. Was this an ebook? Why isn't
Comcast.net Email Not Working [Edited]
How do I get the book I ordered that was sent to my [Edited: "Personal Information"] email, which is not working. Can you forward my purchase to [Edited: "Personal Information"]
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@sparker01915 I did get a prompt when I went to the sign in page that I was being invited. However upon logging in I did not get anything to transition. This whole system is so wonky, I cannot wait until I am in a location that offers s
Yahoo Email Transition
I did get a prompt when I went to the sign in page that I was being invited. However upon logging in I did not get anything to transition. This whole system is so wonky, I cannot wait until I am in a location that offers something other than Xfinity
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@user_ve8b9o [Edited: "Language"] You deleted my email account [Edited: "Profanity"]!! [Edited: All Caps] Probably not. When was the last time you signed in on the website? You should sign in at least every 9 months, but I recommend at
[Edited: "Language"] You deleted my email account [Edited: "Profanity"]!! [Edited: All Caps]
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Yes. Tuned to channel to watch Cheers and got the blue screen of death.
Catchy tv
seems this channel is blacked out tonight. I tried it on both of my TVs. Anyone else experiencing this
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I totally agree! Programming should anticipate a delay for a regularly scheduled show!
Jimmy Kimmel didn’t air last night
How dare Xfinity not show Kimmel in my area. I pay over $300. A month faithfully for Xfinity. it should be my choice if I don’t want to watch my program. You telling me I have to wait a day later to watch it on Hulu or Disney +. When it made news last night. So I hope it will be corrected tonight. O
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I don’t even any trust this will resolve my issue. I’ve just explained my issue in great depth. Why do I need to write it somewhere else? I respectfully decline.
Disconnecting All Services
This has been THE WORSE EXPERIENCE EVER in my 41 years, the absolute worse. Went in to return equipment shipped that didn’t even order and was sold mobile services with lots of perks. I had a feeling it wasn’t going to be satisfying and I was 100% correct. Some way some how a phone I don’t own was a
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Hello, user_lhgd60 - Thank you for taking the time to provide your feedback. Whether positive or negative, it is invaluable in helping us enhance our products, services, and overall customer experience. We would appreciate the opportunity to gather a
Disconnecting All Services
This has been THE WORSE EXPERIENCE EVER in my 41 years, the absolute worse. Went in to return equipment shipped that didn’t even order and was sold mobile services with lots of perks. I had a feeling it wasn’t going to be satisfying and I was 100% correct. Some way some how a phone I don’t own was a
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Change shipping method
How can I change my shipping method to in store pick up if it hasn’t shipped out yet?
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Your Home Network
@user_34lz1s I was a former Xfinity customer so I had a log in account prior and when trying to login I created new password and after a successful change it’s saying I must be an xfinity customer. What are you trying to log in
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Login issues
I was a former Xfinity customer so I had a log in account prior and when trying to login I created new password and after a successful change it’s saying I must be an xfinity customer.
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