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It’s just so frustrating our power has been restored for days and the storm damage is all cleared. I desperately need the internet for my job and I can’t even get a real person on the phone to talk to
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
I am having the same issue. I am on hold with a Xfinity customer service representative who is telling me that I still need to pay a bill for services I never had. I cancelled service on July 31. I was billed for August. I called on August 25th to as
Still getting billed after cancelling service
I supposedly cancelled my internet service on March 7. I was on the phone with 18889346489 for 14 minutes and at the end of the call was told my service was cancelled. I then received a late bill email towards the end of March and then a new bill yesterday for 2 months and late fees. I have not used
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WCXfinityGuy gotcha, well in that case seems like we need to take a look at your account and see what is goin gon. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
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Mobile Care Plus
I've been an Xfinity Mobile customer for 11 years, when I bought my current iphone new I added Xfinity Mobile Care and I kept it for several years until last Fall when my phone was paid off as I was intending to upgrade to the new iPhone. I still have the same iphone and I recently upgraded my mobil
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Devices
Great question. We do have a current subscription but it is under my wife’s email address and not mine/the one we used for our Xfinity WiFi…
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
Question
Greetings, @user_q0fjhx! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these unexpected deactivation issues. You have definitely come to the right place for assistance. If you could send our te
Account removed
I woke up and my WiFi wasn’t working so I logged into my account to see what was going on and it shows my account was deactivated. There was no “warning” no emails, no automated text sent, no notifications from the app itself. Account just gone and when I attempted to use the chat with agent option
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user_jb0rqy I would be asking the same question if I were in your shoes too. When you activated your Peacock subscription that came with your plan did you already have an active Peacock subscription under the same email address?
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
Question
Account removed
I woke up and my WiFi wasn’t working so I logged into my account to see what was going on and it shows my account was deactivated. There was no “warning” no emails, no automated text sent, no notifications from the app itself. Account just gone and when I attempted to use the chat with agent option
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Billing
espn unlimited
I originally posted about this ESPN Unlimited problem under user_1v383x. XfinityAlfonso asked me to send a private message to Xfinity Support, which I did, but I never received a response. I am now using my own Xfinity ID, user_xx0w3m. Can someone please help me continue with this issue? I've been t
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Xfinity Stream Website
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
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Billing
blally If the online status is showing "as soon as possible" that is the same details our team has too, so we really are just having to wait at this point. We appreciate your patience while you have been waiting for so long.
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
I’m having same problem and it keeps saying as soon as possible
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
Error tvapp-00273
I have received error tvapp-00273 for 2 days when trying to cast to my tv from tge xfinity stream app on my phone. For the last 2 months my xfinity wifi has been awful. What do I do to fix streaming to my smart tv??? I use my phone to run the xfinity stream app and cast to my tv from inside the app.
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Xfinity Stream Website
@BIslander I have X1 Boxes (Xi6-T). I have a Yamaha RX – A780 AVR. The only problem I have receiving Dolby digital from the box to the AVR is specifically on Xfinity 4K channels. They are only sending a PCM signal to the AVR. On all other ch
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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user_x6pnbd Our team has a lot of tenure and familiar with so many aspects of our service. We truly apologize for the confusion on that, I honestly think that they were trying to provide the best support, but some of these variables can go overlooked
Upload speed capped at 40 Mbps - Boot file (d11_m_b12_subnxmid_c01.cm) failing validation on Motorola B12
I'm writing about a persistent upload speed issue on my account that I believe is tied to a failed boot file delivery to my cable modem, not a signal/line issue. Background: Previous modem: Xfinity CGM4331COM (xFi Advanced Gateway/XB7). On my 300 Mbps plan, I consistently got 180 Mbps upload. After
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Thank you so much for your help! Now I understand why people say Xfinity’s tech support is so bad. I called them three times, and not once did anyone explain that while the Motorola B12 is a supported modem, it is only listed as supporting upl
Upload speed capped at 40 Mbps - Boot file (d11_m_b12_subnxmid_c01.cm) failing validation on Motorola B12
I'm writing about a persistent upload speed issue on my account that I believe is tied to a failed boot file delivery to my cable modem, not a signal/line issue. Background: Previous modem: Xfinity CGM4331COM (xFi Advanced Gateway/XB7). On my 300 Mbps plan, I consistently got 180 Mbps upload. After
Question
I believe the Xi6 started using Dolby MAT on 4K around the time of the Workd Cup with one of its audio output settings, either Auto or Expert, can't remember which. Try switching to the one you aren't using now to see if that makes a difference.&nbs
BIslander
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2 hours ago
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4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question