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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Canceling by phone?!?!
I’m just trying to close an account and somehow I can’t do this without canceling?! Insane
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@XfinityAmira message sent
Xfinity employee misconduct
An Xfinity technician arrived at my property for a scheduled service appointment. During the visit, the technician became highly aggressive and rude. He abruptly terminated the service visit without resolving the issue and walked out to his vehicle. I followed him out to request that he complete his
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Xfinity Fiber Installation Damaged My Driveway — Still No Resolution After Contractor Chain Passed Responsibility
I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my
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Customer Service
user_c564t3 Hello and thank you for reaching out via our Xfinity Community Forums. I can help with this TEL1 port. If the TEL1 light is off on your new XB8, it may mean the voice service hasn't finished provisioning to the new modem yet. First, plea
Phone service activation
I need to have my new xb8 modem's TEL1 port activated so that I can get voice service. No light on this port right now. Tried rebooting modem. No luck. I need contact info for an Xfinity tech to get this resolved.
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Hi user_inmayn! We truly appreciate you reaching out to our Xfinity Forum with this technician concern. We offer our deepest apologies for any inconvenience or frustration this has caused you. Please know my team is here to help and would be more tha
Xfinity employee misconduct
An Xfinity technician arrived at my property for a scheduled service appointment. During the visit, the technician became highly aggressive and rude. He abruptly terminated the service visit without resolving the issue and walked out to his vehicle. I followed him out to request that he complete his
Question
user_d92rxv Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us. We'll be happy to see what we can do to help. Please send a Direct Message with your full name an
Customer service
Interacting with Xfinity support or any section of customer service is a gauntlet of bots, misdirection and wrong answers. I've had 2 days of interrupted services (internet, phone and TV). Half hour of my time spent trying reconnect without success. 10 minutes in circles with 'chat' and eventually f
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Anon839777, from everything I'm reading, it isn't anything to be worried about. It is only happening when you leave that page open for a certain period of time.
Xfinity Connect page suddenly changed to "OX"
I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different
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[Edited: "Personal Information"] How To: Direct Messaging within the Forum
Move line to new pole
DTE just installed new polices in the backyard. Landscaping for new house is going in within 2 weeks. Need you to transfer lines to new Poles asap. Poles are between [EDIT personal information]
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@user_fvwbx9, that would make us at just about 14 business days. When did you see the mark outs done?
Under ground cable
When will my cable be buried? It has been laying across my front yard for weeks. I have received no updates as to the status. It very dangerous and is a trip hazzard.
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@user_z7z95o Our team is here to help. In order to provide you with the information you're requesting please meet us in a direct message so we can pull up your account to assist. Can you please direct message me your first and last name along with y
Move line to new pole
DTE just installed new polices in the backyard. Landscaping for new house is going in within 2 weeks. Need you to transfer lines to new Poles asap. Poles are between [EDIT personal information]
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I am also getting OX when my page is left open for some time.
Xfinity Connect page suddenly changed to "OX"
I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different
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@Rowan2112 I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue with the order concern.
Gateway being sent to the wrong address
My gateway is being sent to the wrong address, along with my services. I recently signed a lease on an apartment and they had me sign up for my utilities through a 3rd party concierge. We had issues with the address I was given, and I was ASSURED that it would be fixed when the call ended. My power
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Xfinity employee misconduct
An Xfinity technician arrived at my property for a scheduled service appointment. During the visit, the technician became highly aggressive and rude. He abruptly terminated the service visit without resolving the issue and walked out to his vehicle. I followed him out to request that he complete his
Question
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Customer Service
dfilmore, We can certainly help with that. If fiber is available through Xfinity at your location, would you still be interested in making the change?
I need to cancel my internet service
I'm switching over to fiber service, which is being installed on 8/29, and I need to cancel my account. I think my service is paid through Sep 13th, and I would like to return my equipment on or before 9/13.
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Thank you for keeping us posted, @CellarMonkey. The engineering ticket we've been tracking for this issue since May was just updated on August 26. Our engineers were able to identify the four root causes they think are behind this notification breakd
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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larissaej, I would like to take a look at your account so that I can update you on the progress of restoring your service. Please send the DM as explained above, and we can get some answers for you.
Why can’t I talk to an actual person or submit a ticket?
Xfinity, our power went out last night around 10pm. It was restored around 12:40am. It is now 7:10am and Xfinity still has not restored our internet. When I try to reach someone I get a nasty AI loop and a message that amounts to “we know there is an outage leave us alone, bothering us about this wo
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@XfinityRaul Sounds mighty familiar..... 🙄
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XB6
My XB6 device makes a whirring sound possibly a fan noise. is this normal?
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