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Special request [Edited: "Personal Information"]
What is the status of my special request [Edited: "Personal Information"]
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Customer Service
Complaint
I have been calling regarding downed line which happened January 20 th. The line is still attached to my house yet with two storms has blown all over street and caught in snow blower and damaged it. I have been left on hold for hour then disconnected and now am getting payment demands with no repair
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Customer Service
Thank you for trying the system reboot, @user_hg5kjo! Is this affecting all recordings that you have scheduled or just specific ones? Have you tried a system refresh signal?
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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You may need to reclaim the reward via our online portal @SpecK1. To confirm, do you currently have it through a Gigabit promotion?
Peacock Diamond member
Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!
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Thanks for your response! It does not allow me the option to activate. I think it’s because I already peacock, but only until June 2026. How do I go about claiming the diamond reward if I currently have peacock?
Peacock Diamond member
Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!
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Email password error message over and over again
Getting so frustrating. The password IS correct. I would think Xfinity could get this right.
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Sign-In and Account Management
Unfair Late Equipment Charge for Flex Box I Was Told I Could Keep
I’m extremely frustrated with how my Xfinity service cancellation and billing were handled, and I’m hoping someone from Xfinity can review this situation. I cancelled my Xfinity service after calling customer support multiple times because the cancellation was not processed properly the first time.
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Your Home Network
Hey there, @user_6887tw, thanks for reaching out through Xfinity Forums regarding activating your bundle. We are so excited for you to enjoy Disney and Hulu! Here is a link with the details on how to activate: https://www.xfinity.com/support/articles
Redeeming Hulu/Disney Bundle
How do you redeem the Hulu/Disney Bundle it’s free with my service.
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Xfinity streaming stops on my LG tv every evening at 7 pm.
Xfinity streaming stops on my LG tv every evening at 7 pm. Been happening for over a month
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Xfinity Stream Website
Redeeming Hulu/Disney Bundle
How do you redeem the Hulu/Disney Bundle it’s free with my service.
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Customer Service
I'm glad to hear the issue was resolved and appreciate you providing an update user_huxk7e 👍 Are you able to share what you learned about the issue, and what resolved it?
Email help
I can not receive or send emails. I have tried everything, including going to the Apple Store for help. I have changed passwords numerous times , but after changing them they are not recognized
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I have responded with the following: Good afternoon <Edited: Personal Information>!Thank you for reaching out and having the Tech Ops team dig into this further. I wanted to make sure that all of the concerns that I brought forward ar
Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit
I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an
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Here is an email I received this morning regarding my Corporate Escalation ticket# ECM0020427968: Dear [CUSTOMER NAME REDACTED FOR PRIVACY PURPOSES], Thank you for providing the detailed information regarding the T3 and T4 timeout events, synchroni
Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit
I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an
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Thank you for reaching out here. There is a known issue causing that DVR problem. Our engineering team is working on a resolution for that issue.
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
Question
Hello @SpecK1 Thank you so much for being a Diamond member! In order to redeem any membership offers you would want to log in https://www.xfinity.com/membership. Please let me know if this helps.
Peacock Diamond member
Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!
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Had maintenance in area done, now my service is out after!
There was routine maintenance done in my area Balt MD 21227 this morning, that has since been completed but now basically all of the tv channels are not working and I have to wait 3 days for a tech to come out. Why would it take so long and will I get a credit for this.
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X1
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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Channels and Programming
Hi all, I'm another user in the Lebanon, NJ area. Experiencing the same issues with Apex Legends on PC. I am happy to provide any logs or connection info that would be helpful to resolve this issue. - Yes, this issue is exclusive to Apex Leg
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Same issue. App worked for years on my existing boxes. Then one day a few weeks ago the app quit working. No issues getting to my SiriusXM app on other devices and streaming services. Definitely a Xfinity issue and agree it would
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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@user_iher3x Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are having trouble with your TV box, and I would be more than happy to assist you today. To further assist, I would need to access and verify your accou
XfinityCarolyn
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Tv box shut off randomly
For the last 6 months my cable box shuts out off randomly. The cable box has been replaced 2 times and a live agent has “fixed” it 3 times. It still cuts out. Agent is always friendly and helpful but nothing makes a difference. Even had onsite repair once. i am looking for options
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