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How can I get internet service from Xfinity. I do not have an account!

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Someone regularly hacking my account

I regularly get notice from xfinity to reset my password as someone else successfully asks to reset my account

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Request XB7 or XB8 swap for 1 Gig EPON - XER10 does not support bridge mode

I have 1 Gig EPON fiber service (installed 2026-06-02), with a Nokia NKFN11AEL ONT (Nokia part 3FE48103AAAA). The tech delivered an XER10 gateway (Part No SCER11BELCOM, FCC ID P27XER10). I run a UniFi Dream Machine SE as my primary router. The XER10 does not support bridge mode, which forces me into

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Xfinity contractor broke my coax on pole

I have been a customer for 42 years. Yesterday Xfinity contractors broke my Internet coax connection at the top of the pole. They said they are contractors and don't do home connections. They said I need to contact Xfinity. I've tried the Xfinity app and talk to people on the phone. From what I'm se

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I am very disappointed in Xfinity. It seems like every year they are dropping a channel or 2 because of contract disputes.  This will be the last straw if it is not resolved before the 2026 NFL seasons starts.  The entirety of my bundle wi

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3 hours ago

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NFL Network

Since I'm paying for NFL Network and it's not available, why am I not getting a discount or seeing a reduction in my bill? Do you anticipate NFL Network to come to an agreement before the start of the season? If not, I will be switching providers.

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Very displease with technician

Technician came to my property to set internet up. I let technician in the garage to set up internet. He told me I don’t have to stand around. I went upstairs to use the bathroom,he called me and I told him just a second I’ll be down shortly as I’m in the bathroom. I came down and the technician lef

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user_oj2uvy Thanks for reaching out to us about your concern with Ping since your recent move. I can certainly understand that being a concern when gaming online as I do so as well. You have come to the right place for help with finding the issue. Si

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Ping issues

“We’re using an Xfinity Gateway with a wired Ethernet connection. We recently moved, and since then the ping in online games (Valorant, Rocket League, CS2) has been spiking from around 50 ms to over 300 ms. We’ve tested two different PCs, so we don’t think it’s the computers. Can you check the line

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Good morning @user_v825vd we provide monthly billing statements for you to review. https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobillhttps://www.xfinity.com/support/articles/new-bill-design https://www.xfinity.com/support/

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My Bill

Hello, My name is [Edited: "Personal Information"], and I have been using your internet service since 2025. When I first signed up, my monthly bill was $45. After that, it increased to $71, which I have been paying. However, I recently received a bill for $131. I would like to know why my monthly ch

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Good morning user_e2q5kk! Thank you so much for your service to our country and I hope that you have a safe deployment! The only option that we have for pausing an account is our seasonal hold program and that program has limitations and costs as yo

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Pause service

I called to pause my service as I am being deployed in the military and won’t be home. They told me they cant do anything except a seasonal pause and I will still be charged 8$ per month! Is there not a different type of pausing for military members that’s waives this fee?

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Internet Enhancement work

I live in Carol Stream, IL. We are at day 5 of having minimal internet service because you are doing work to enhance our internet services. First, it is absolutly unaccept that you did not tell us that this would be going on for multple days. So I am asking, how many more days can we expect little t

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Cancel a order

I want to cancel my xfinity order. It was placed by mistake i do not need the box

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Update payment method

Update payment method

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Hello @user_t47yte, thank you for taking the time to leave a post. Sorry to hear about this experience. Finding burn marks on your wall and discovering that the extender was extremely hot must have been very alarming, and I can certainly understand y

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My Extender Port Caused Burns on our wall

Woke up this morning to our Xfinity Extender Port XE2-SG blinking and very hot. Looking a bit more closely, there were burn marks forming on our wall next to where the insertion plugs would be located for cables. Needless to say I unplugged it from my wall. But this could have been really bad if all

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delivery date

i don’t move into my apartment until the 25th and i forgot to change the delivery date. can i change it?

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Pause service

I called to pause my service as I am being deployed in the military and won’t be home. They told me they cant do anything except a seasonal pause and I will still be charged 8$ per month! Is there not a different type of pausing for military members that’s waives this fee?

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Error code TVAPP-00500

I have been a loyal Xfinity customer for 16 years, but the cost of my service has become too expensive—over $200 a month. After Ezee Fiber came to my neighborhood offering comparable service at a much lower price, I called Xfinity to switch to their streaming service to lower my bill. When the repre

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