Xfinity Community Forum

user_npvjft Thank you for sharing your experience. We can understand why an unexpected subscription charge would be concerning. Netflix subscriptions billed through Xfinity are managed by Netflix, even though the charges may appear on your Xf

XfinityPeterH

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2 hours ago

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Charged for Netflix premium plan twice after accidental sign-up — refund refused

I'm writing to report a billing issue that I believe is being handled unfairly. My child accidentally tapped the Netflix button (I had earlier subscription paid by me directly), which triggered a premium plan subscription. There was no confirmation step — no prompt to confirm the plan, no "are you s

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Over paid

My bill was incorrect. I called 2-3 times and was told it was corrected. I was still over charged

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Billing

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@XfinityQuemekia Thank you, I just sent a direct message.

user_pb4yto

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2 hours ago

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Getting charged for a Storm Ready modem after disconnection that the store took

So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s

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@user_vaog8k good morning I'm sorry to hear your concern hasn't been addressed yet. We'd be happy to submit a ticket to our Xfinity Mobile team, but we'll need to access your account first so we can assist. To start the process, please send us a DM w

XfinityJoe

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2 hours ago

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Samsung Galaxy Watch was written off Xfinity failed to provide a return label

Samsung Galaxy Watch was written off Xfinity failed to provide a return label. Return label was requested the same day I received the watch. Connection issues and never worked. Comcast couldn't get it to work either after trouble shooting. It was deemed defective. They had an issue provide a return

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I don't have a tv right now. I don't have the money. So my phone is the only way to watch.

user_1lgao4

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2 hours ago

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How can I get local channels like wtae

I don't get NBC, ABC and NBC eastern

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I’ve been working with the Xfinity mobile executive team member Avery since August 22 and I still have no resolution. Their communication is sporadic at best, and I’ve had multiple emails and phone calls left unresponded to. My port is still listed a

user_9ikubt

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2 hours ago

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Failed port in poor customer service no resolution

I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swa

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Same exact thing happened to me on August 13, 2026. I still have no resolution. All the same runarounds you were given. I’ve come to acceptance this morning that I will have to surrender my number and move on. It’s incredible how much work it is to c

user_9ikubt

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2 hours ago

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Failed port in poor customer service no resolution

I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swa

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That is not the issue. Why is it a Sectigo issued certificate using imap.email.comcast.net as the certification path?

Javablood

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2 hours ago

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Internet Security Warning re security certificate cannot be verified

Why do I keep getting this warning? Is it my server provider or Xfinity?

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Same exact thing happened to me on August 13, 2026. Still no resolution. I’ve come to acceptance this morning that I will have to surrender my number and move on. It’s incredible how much work it is to change your number these days.

user_9ikubt

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2 hours ago

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Failed port in poor customer service no resolution

I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swa

Question

That is a great question, @user_1lgao4! Are you attempting to watch the local stations via the Xfinity Stream App outside the home network? There are limitations with the availability of TV-Go channels, and local networks are typically restricted. Pl

XfinityAdrienne

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2 hours ago

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How can I get local channels like wtae

I don't get NBC, ABC and NBC eastern

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user_y2x8rm Hello there! Thank you for brining this to our attention. I know the storms were bad in August and clean up has been difficult. It's good to know they got you reconnected, but we should have been out there to raise the line especially wit

XfinityPaula

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2 hours ago

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Damaged utility lines outside.

Following severe storms in August, utility poles were knocked down in my area. Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed. The line is sagging low enough to obs

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Will the local channels only be on my television? They don't show on my phone. So I pay 60-100 dollars for a streaming app that has live tv. I'm wasting money. Wish it could change. I tried alot of things.

user_1lgao4

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2 hours ago

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How can I get local channels like wtae

I don't get NBC, ABC and NBC eastern

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Remote cable

Can't function tv cable tV remote. No push button. Can't operate like anything new. Give functions, hilites, and remotes. [Edited: "Personal Information"] Pleases

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Xfinity Stream Website

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Damaged utility lines outside.

Following severe storms in August, utility poles were knocked down in my area. Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed. The line is sagging low enough to obs

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Customer Service

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Property Damage Claim

We had our lawn professionally graded and seeded just two weeks ago. This was an extensive and expensive process. Yesterday, Comcast showed up to bury their line and drove over our freshly watered seedlings that we have been meticulously caring for for weeks and JUST started coming up days ago and t

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Customer Service

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Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)

Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops. I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sit

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Your Home Network

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General hospital episode 10/13/2026 missing from On Demand

This episode is not showing on On Demand.

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On Demand

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Good morning @user_aaz24s were you able to get your door sensor to connect?

XfinityJoe

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3 hours ago

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Door sensor

Hello. I received my indoor camera and my door sensor last night , I got the camera hooked up but the sensor will not connect I’ve tried taking the battery out and resetting it.

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Hey, @user_w3bta2! I'm so glad we were able to help with your request :) While disconnection orders close 10 days after the billing stop date, proration (partial charges or credit) automatically applies once the order is completed. And that's where t

XfinitySara

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3 hours ago

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Internet service cancellation request

Good morning. My name is [Edited: "Personal Information"] and I am cancelling my Xfinity Internet service at this service address: [Edited: "Personal Information"] Please disconnect / cancel my service effective 10/03/2026. I need the service fully disconnected by October 3rd 2026 as I am getting ne

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Good Morning, @user_xl077u! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand needing to access your comcast.net email, and attempting to reset your password. Have you accessed the email account in t

XfinityAdrienne

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3 hours ago

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Cannot reset password for email

I am trying to access my email in an old xfinity account. When I go to log in I am being forced to change my password, but there is no phone number associated with the account so I cannot move forward with changing the password. I am locked out of the account and unable to access those emails.

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