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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Internet-only plan migration while preserving a legacy Xfinity Home Secure plan
Online plan builder wipes out my existing "everything." I need help changing only my Internet plan to the current 1 Gig plan while preserving my existing Xfinity Home Secure $45 plan and touchscreen lease. The online Plan Builder replaces my existing security plan with the current $65 option, so I c
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How about all Google TVs? We were told by the Xfinity rep that we don’t even need boxes because of the streaming only to find out it’s not true.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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@user_fqzuz4, thanks for taking the time to reach out on our Xfinity Community Forums page. I'd like to do everything I can to ensure you can take advantage of that Peacock Premium as part of you Xfinity Platinum Membership. What do you show when you
Peacock
Received emails stating: As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem your Peacock perk. I followed the instructions but there is no link to active Peacock. I spoke with customer service in June and was
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I just found that this is a common problem thanks to AI and not Xfinity’s help forums. You need to ask for this HBO Max was working yesterday. Please check and refresh/reprovision the HBO Max entitlement on my account
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
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@XfinityJeniece The message I received at first was technical difficulties loading the page when entering my verification code multiple times on the mobile app. I then switched to the computer to pay it from there and it states that payment cannot
Cannot pay online
Hello @Xfinity Support I tried to pay my bill online and was rejected due to my account not being verified despite already confirmation. I manage to pay it over the phone and I am concerned that the issue may not be resolved after numerous verifications confirmation and that I may not be able to con
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Yes, yes. Quite familiar with locating 4K content using the voice remote. Also quite familiar with what's being offered. No broadcast or cable providers do 4K except for some sports. Xfinity can only provide what they get from production
Xfinity 4K channels 1354-1391
Xfinity has all of these 4K channels available, but rarely uses them, except for a periodic sporting event. There must be more 4K programming out there that could utilize these channels. Why isn’t Xfinity using these channel and providing more 4K content?
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Urgent medical issue re- internet
I'm posting here because I've been unable to get an acceptable repair timeline through normal channels and I need this escalated. My internet has been out since Wednesday. My 3 year old son is a type 1 diabetic and his continuous glucose monitor relies on our home connection to transmit readings for
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Your Home Network
Hey there, @userno8, thanks for reaching out through Xfinity Forums regarding making your payment online. What issues are you having with making that payment? Are you getting an error message?
Cannot pay online
Hello @Xfinity Support I tried to pay my bill online and was rejected due to my account not being verified despite already confirmation. I manage to pay it over the phone and I am concerned that the issue may not be resolved after numerous verifications confirmation and that I may not be able to con
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Fiber upgrade left all four TVs unusable, and three Xfinity technicians said they could not solve it
Since Xfinity upgraded our community to fiber and replaced our television equipment with wireless digital boxes, we have been unable to use Xfinity television service reliably on any of our four TVs. Three different Xfinity technicians have visited our home. All three told us they could not solve th
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X1
Thanks for taking time to post on our Xfinity Community Forums page, @TheWost. I'd like to do everything I can to help with concern. Please send a direct message including your full name and service address, and we can get started anytime. How
Needing a Service Manager and all I am getting is, we dont know who that is.
I just signed up for services and have been lied to, coerced into a plan we didn't ask for, and have a sales team that doesn't know how to fill out and submit paperwork that causes a whole new set of issues that not even Xfinity's top techs can figure out, and the only thing I am being told is it wi
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We can help with making that change, @user_p42x9f. If you can please send us a Direct Message with your full name and your full address. How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “Direct Messa
Request to new name in billing statements
I want to add new flatmates name in billing statements
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Modern Warfare 4 Beta Code Redemption
Hello, I just recently activated the reward to get the Open Beta code for Modern Warfare 4, and I ended up accidentally closing the tab before I could use the code on the CoD site. It also isn't showing up in my "Active Rewards"/Redeemed Rewards page or anywhere on the Member Rewards page now. It al
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Customer Service
So I noticed I have two account numbers, my old address is inactive. Do I just unlink my old address?I dunno how this happened.
Not 'Manager' but I am a member on my account, can't change it.
I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.
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I have HBO Max and am being charged for it. We starting watching a series last night got through 5 episodes before going to bed. We try to continue watching and the screen says Pick up where you left off. We click on it and I’m asked all these questi
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
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user_iutbqb I am glad to hear this is being looked into further, and my team can help monitor this as well. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the
Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
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Thank you for reaching out to us here on our Xfinity Community Forum, @user_2btmv5. I can understand how frustrating it would be to see Netflix charges on your bill for several months, especially after contacting us previously to have them removed an
Netflix Billing
Xfinity has been billing me for a Netflix account that I don’t have through them since last November at $26.99/mo. I’ve contacted them both by chat and call to request canceling the account, and requesting credit for the prior billing months. They agreed to both, but my bill hasn’t changed. Any sugg
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Add it in addition to my name
Request to new name in billing statements
I want to add new flatmates name in billing statements
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Hi @user_ioe9zc, I'm so sorry for the frustrating experience you had with the Xfinity Assistant, I completely understand why you want this sorted out right away to stay in good standing with your HOA. We always want to make it easy for you to report
remove wires
Your Xfinity AI Assistant is useless. I have wires coming out of my townhouse that I just now discovered is a violation of the homeowners association. I need them removed immediately.
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How do I turn off my auto pay? Please see https://payments.xfinity.com/autopay
BruceW
commented
9 hours ago
to the conversation:
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Payments
How do I turn off my auto pay?
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