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Service issues and channel loss concern
I am writing to express my frustration and disappointment regarding recent issues with my service. First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a sa
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Customer Service
user_4ix6cl Perfect, and when you are entering the password back into the settings where you get the invalid password error, are you also manually entering the password?Copy and paste can add extra spaces you do not see, so it is always best to enter
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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no i am manually putting in the password
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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Same story from other customer reps. I was talked into lowering our bill on a chat...I said I wanted to keep the same channels..I had about 4 months left for my last price change. He assured me they would be there. Several are not and the loyalty ben
Getting ABC back on Xfinity
Please get ABC back on my Xfinity Harford county. I have been a loyal customer for over 30 years. Please get ABC back. Thanks [Edited: All Caps]
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So I sent a DM as instructed. Have not heard anything. Please advise
I had to pay for hooking Xfinity's cable in the street
New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers
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Hey there Scanham1, thanks for taking the time to post on the community forums! Sorry to hear you're running into issues on the Xfinity Stream App! To get a better idea of what's occurring, are you receiving any specific error messages or codes when
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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This has gone on long enough! Longer than previous disputes with other network providers and bc of the channels involved in this dispute, it's beyond ridiculous!! Xfinity needs to prepare refunds, and Scripps needs to settle! I'm sure th
Scripps dispute
Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d
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I agree. We didn't get Avs or Nuggets games for 3 yrs because of a contract dispute with Altitude KSE
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Now we are seeing ads for how to watch the NBA playoffs on Comcast and one of the major channels for watching it live, ABC, is unavailable. The Guide says it’s there but I click it and it’s not there. Very very frustrating. Why run ads and show a cha
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Hello @lzmom, and thank you for posting on our Xfinity Forum community. We appreciate your almost 50 years with us! Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they hav
Getting ABC back on Xfinity
Please get ABC back on my Xfinity Harford county. I have been a loyal customer for over 30 years. Please get ABC back. Thanks [Edited: All Caps]
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user_1125, hello there and thanks for reaching out. Congratulations on your move! Oh no! That is horrible to hear. I see you've been through a lot and I do understand the confusion of it all. I am actually more interested in understanding exactly wha
Added a landline without authorization
I recently moved last month and I needed internet for my new home. I order what I thought was just the internet and went to pick up the gateway at the store. A couple of days later a representative from Xfinity called me about some Mobile line. He mentioned that my bill would be $94 and I verbally s
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@user_rrdn7w i am an 83 year old customer all iam trying to get is my email as usual https://connect.xfinity.com/appsuite <----- try here. If that doesn't work for you post back in this thread.
I keep getting the run around with support,
For a few days now I have been trying to change my email passwords. Whenever I believe that I am getting there I get a message that this cannot be done. I have been repeatedly getting emails from mailerdaemon. The support system is a big waste. Please help! [Edited: "Personal Information"]
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I have been with Comcast for 12 years and have never used their email once.
Question about Comcast email conversion to yahoo - do we lose comcast outlook on desktop?
Do we lose the ability to use a desktop's outlook app to access comcast email after a Yahoo conversion? If not, does anyone know the steps to restore comcast outlook email functionality?
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user_90eqpa Hello, are you still having issues with your XER10 modem?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_l4nw5i Do we lose the ability to use a desktop's outlook app to access comcast email after a Yahoo conversion? If not, does anyone know the steps to restore comcast outlook email functionality? You can find information on Yahoo's mail serve
Question about Comcast email conversion to yahoo - do we lose comcast outlook on desktop?
Do we lose the ability to use a desktop's outlook app to access comcast email after a Yahoo conversion? If not, does anyone know the steps to restore comcast outlook email functionality?
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Have your spouse or a good friend sign up for service in their name. In my case I am charged $10 less than brand new customers get charged.
Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and
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I have escalated by submitting a complaint to the FCC.
Serious Concerns about customer care and executive team
I have been through 2 days of torment trying to get answers on my account. I don’t have time to stay on the phone for hours to try to get answers. I have been lied to, given the run around, and treated as less than human by one of the executive team named James. After 10 years I’m wondering if I sho
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If you read the reason, you’d know Xfinity’s reason was so that they would raise prices. Be mad at Scripps NOT Xfinity. At the end of day, there are others facing real problems not first world problems. So get over it and move on!
karaokelegend
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Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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