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Why xfinity app not in Google play
Why is the app not available? I pay enough and this is a small ask. Outrageous that I can’t find it
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Xfinity Stream App
@user_h91a97 thanks for confirming! Are you using your primary username in order to access the Xfinity Stream app on your Roku?
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
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Thank you for working with our team to cover your final statement. I am glad we were able to make an adjustment to correct some invalid charges and confirm the updated balance. Don't hesitate to visit our community forums for all of your Xfinity ques
The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp
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How to let Comcast know about a complaint regarding a Comcast Branded Partner store
I've been to a Xfinity Comcast Branded Partner Store (didn't realize it was a Partner Store until doing research after the problems) twice within the last 6 months and had serious problems both times. One of the problems was resolved by calling Comcast, the other couldn't be completely resolved. The
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@XfinityFrank Thank you very much for your response. This appeared to be the case of forced obsolescence. GMU updated their VPN and all looks rosy; new client has higher requirements. Arris says firmware and software updates must be pushed by the IS
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Trying to upgrade phone
I have been trying to upgrade my phone for the last three years and I get this message: You’re over the number of lines you can have on device payment plans. For one or more lines, you’ll need to pay in full or bring your own devices to continue. Or you can reduce the number of devices in cart. I ha
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Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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Have they resolved your issue?
Notice of Dispute PAID IN FULL - demand for confirmation and debt recall/closure account ending [Edited]
I am writing to confirm that I have paid my outstanding balance of $80.15 in full directly to Comcast as of May 24, 2026. My confirmation number for this transaction is [Edited: "Personal Information"]. This account was previously referred to Sequin Asset Solutions for collection. Because I have set
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Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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Our pleasure, thank you for your understanding! Have a great weekend ahead and take care 🙌
$180 Veteran gift cards
Was just told this is no longer available. When and why did this end?
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I just sent the information in a message
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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No sir..very disappointed this ended. I’ll keep on looking. Thank you 😊
$180 Veteran gift cards
Was just told this is no longer available. When and why did this end?
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
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Hey there, @user_8e8ek0, thanks for reaching out through Xfinity Forums. Have you tried any troubleshooting steps already to get this resolved? We want to ensure your streaming services are working for you.
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
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Thanks for confirming those details for us @user_8lbyj2. When you can, would you be able to test those same apps on another device like a phone or tablet connected to the same Wi-Fi? Let us know the results when you do.
sound dropping out when streaming
For the last week or so, the sound drops out off and on or goes out completely. I chatted with customer support and they said the problem isn't on Xfinity's end as he checked the speed and it was good. However, this happens on both tvs, on all apps I stream (Netflix, Hulu, You Tube). His solution wa
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Mike230wd I am sorry, we are trying to open a ticket for this concern. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages
Cut water line
one of your Xfinity service teams come to my house last fall to replace my main cable line from the street to my house. In the process they seemed to have cut a water line for my sprinkler system. I had asked them to be careful but when I turned on my water 8 have water coming up through the lawn ri
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Hi Brad, thanks for your response! Unfortunately my concern this has not been resolved to my liking, or to the extent of any reputable company, and I have filed complaints regarding my frustrations with AI chatbots misleading me time and again.I do
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The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp
Question