Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (429.8K)
well there isn't :/. I'm trying to resolve my own issue with this Debt collector accusing me of having $246.31 in debt to Comcast when I never once missed a payment. I've called up Xfinity themselves and they confirmed to me I hadn't missed a payment
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Question
david_2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
Question
•
Your Home Network
traceykva Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and serv
Peacock Activation Problem
I've been fighting with this for a month or so.....I added on the StreamSaver bundle with my xfinity internet and I've been able to activate my Netflix and Apple TV (although with a lot of difficulty) but have yet to successfully activate my Peacock. When I use the https://customer.xfinity.com/activ
Question
Extreme slow speeds following Network Enjancements
Around October/November we were notified that Comcast was performing "Enhancements" to the area, Ever since that first outage associated with tha outage we have had issues, slow speed almost every night. after MANY calls, New Equipment, A New Faster Plan, in December it seemed like they fixed it, th
Question
•
Your Home Network
UCP port forwarding not working
I am trying to set up a port forwarding rule for hosting a dedicated video game server with UCP, and it's not letting anyone outside of my home network connect. I'm not sure where the issue is occurring and I'm having troubleshooting
Question
•
Your Home Network
user_x3gn65, hello there. I understand your concerns. Have you attempted redeeming through the rewards? If so, did you get a confirmation?
Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
Question
This has been the same issue for me except it's been 2 months of messing with it and talking to Xfinity and Peacock. Both say it's the other's fault. Streamsaver has not been worth it!
Peacock Activation Problem
I've been fighting with this for a month or so.....I added on the StreamSaver bundle with my xfinity internet and I've been able to activate my Netflix and Apple TV (although with a lot of difficulty) but have yet to successfully activate my Peacock. When I use the https://customer.xfinity.com/activ
Question
Good evening and happy Sunday @user_pza73a, we appreciate you reaching out on our Forums. Our team will be happy to help send two new cable boxes to your home. To get started on the ordering process, can you please send us a Direct Message with your
replacement cable boxes
I would like to have 2 new, (not refurbished) cable boxes sent to my home.
Question
Okay, thank you for that confirmation @user_9b36ra . You would have to wait for the current cycle to end on that service before you activate the new reward option.
Your Xfinity account is already linked to another Peacock account.
I am attempting to link my Xfinity reward to my peacock account but I get the error in the subject. I have already cancelled my current subscription.
Question
Yes I am still able to use service.
Your Xfinity account is already linked to another Peacock account.
I am attempting to link my Xfinity reward to my peacock account but I get the error in the subject. I have already cancelled my current subscription.
Question
Thank you for reaching out to our team here. If you cancelled the current subscription you may have to wait for the current cycle to end before activating that with the same email address. Are you able to still use the service?
Your Xfinity account is already linked to another Peacock account.
I am attempting to link my Xfinity reward to my peacock account but I get the error in the subject. I have already cancelled my current subscription.
Question
Recorded Program ends abrubtly
It seems that lately when I watch a recorded program (Curse of Oak Island / History Channel) anywhere from 5 mins to 40 mins in to the program it will stop playing and a message pops up "It looks like you are done watching Curse of Oak Island" and I get the option to Save or Delete the recording. My
Question
•
X1
Hello user_gz7eij sorry to hear about you issues with the Stream App. We appreciate you confirming you've already gone through the basic troubleshooting steps so far. Can you confirm if this issue happens on any devices outside the two Samsung TVs? D
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
Question
Your Xfinity account is already linked to another Peacock account.
I am attempting to link my Xfinity reward to my peacock account but I get the error in the subject. I have already cancelled my current subscription.
Question
•
Customer Service
unable to link peacock account
whenever i try to unlink accounts it shows this.
Question
•
Customer Service
Thank you for reaching out to our team. If you are still having issues getting that phone unlocked I will be happy to take a look into that from here.
Xfinity won’t unlock phone
I’m trying to get my iPhone, which is paid off, unlocked. Customer service says it’s unlocked, but it is not. I’m tired of repeating the same process and getting the same thing…xfinity is literally holding my phone hostage! How do I get hero with this?
Question
@user_xkaa62 SAME... I just downloaded some DVR recordings to my Samsung Tab, as I've done before and been able to watch offline,, without Wi-Fi. Not anymore. I mean, isn't that the point!? Or maybe I'm just ignorant and my expectations are too high
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
Question
Hi there, @user_br43xu! Thank you for your patronage over the last 5 years! We are happy to look further into this. With the steps you took, there should be tickets open, so we can check on the progress for you. Please send us a direct message with y
XfinityRay
commented
10 hours ago
to the conversation:
0
0
Unauthorized removal of Xfinity mobile Care Insurance
My husband and I have been loyal customers for 5 yrs and have always maintained Xfinity mobile care with our phones. We also have Xfinity cable, internet and home security cameras. During my device upgrade for [Edited: "Personal Information"] which was paid in full, the representative failed to tran
Question