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@XfinityEricB thank you! Do i need to do anything else?
Lost Smaller tv box
I had two tv boxes, the main one in the living room, and a smaller one in the bedroom. I need to now return the smaller tv box, (had it for 6 years) but was lost in a recent garage clean out. what should I do if I still have the bigger TV box, but not the smaller one?
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@XfinityPaula false, I bet you couldn’t name two things different between XB8 and XB10 because all you think about how is wifi (which even that was improved….) I’ll be looking into other providers if you can’t do anything else; I was promised the XB
L1 LIE: "Manesh" Fake Sep 5 XB10 Ticket + Escalation
L1 rep confirmed previous agent "Manesh" promised XB10 ticket on Sep 5, 2025, but it was never created. New escalation ticket #[Edited: "Personal Information"]created 4:25AM today for Tier 2 provisioning code override and XB10 self-install kit with priority UPS Next Day shipping. Account: [Edited: "
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Greetings, @user_6xidbo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our Yahoo email migration program. You have definitely come to the right place
Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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Upgrade Xfi gateway
Hello, I recently upgraded my internet to the 1.2 gig plan. I vaguely remember seeing a message that a new gateway would be sent to me since my existing one doesnt have the full ability to support 1.2 gig. Could you please help me track that? I'm not able to view that info on my account page.
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Customer Service
Billed for a watch that was supposed to be free and can't get it resolved
This is ongoing since last May, and despite promises from multiple supervisors, still isn't resolved. I was promised a free watch, and have it documented in a chat that I asked multiple times and was assured it was completely free. They sent me a watch that was more expensive than the free tier, and
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Billing
Xfinity Wifi Outage will not resolve
The winter storm hit my place recently and wifi has been out since this morning. The outage tracker only says the status is to be resolved "As soon as possible," but doesn't give any updates beyond that. Ai assistant won't direct me to a live agent for help either. Wouldn't be surprised if they neve
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user_flc3zb Sounds like we need to do a lost ticket for equipment removal for you which we can certainly help with. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Di
Lost Smaller tv box
I had two tv boxes, the main one in the living room, and a smaller one in the bedroom. I need to now return the smaller tv box, (had it for 6 years) but was lost in a recent garage clean out. what should I do if I still have the bigger TV box, but not the smaller one?
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user_dg8gfd send us a direct message, so we can help with your wife's line. We'll take the right actions to help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't se
Xfinity Mobile trade in credit not applied
A few months ago my wife and I both bought new iPhones and traded in our old ones. I am seeing a trade-in credit applied to my new phone, but my wife is not getting the same credit for hers.
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@user_de8604 when you have a moment, please send us a direct message, so our team can take the right steps to help. We'll follow up on the Mobile trade in. You can use the Direct Messaging icon at the top of the page to send your name and service add
Trade in devices
We traded in our devices to upgrade to the iPhone 17 Pro & iPhone 17 Pro Max. We were told that we would receive two $500 credits for our trade in devices. The devices were dropped off to the store on 11/28/2025, account still shows that the trade ins have not been shipped to Xfinity even though the
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@drb_data thanks for letting me know you were able to update the password on the website and were able to send and receive. With your password now updated, I'd ensure that the information is set up correctly with the 3rd party email client as well. C
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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user_646rr3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Billed for free mobile account
Hi, I was just billed for my ‘free promotional’ mobile account. I expect an immediate chargeback since this was an obvious error on your part, and I shouldn’t have to rack-up any credit card fees or overages due you Xfinity’s poor billing practices.
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Hello plumld what @XfinityChristy stated is accurate in that invitations to upgrade to Yahoo Email are rolling out in phases through 2026. Under the FAQs section of the article Upgrade your Comcast.net email experience to Yahoo Mail it is stated:&nb
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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A tech just came out and found that whoever wired my service had mixed up the INPUT and OUTPUT signals and had unnecessarily included very old splitters. Additionally, there was some error made in the maintenance at building's box. I hope this helps
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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user_p9txtg Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
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Hey @Sirie_He , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for
Potential Duplicate Accounts
I potentially have duplicate accounts because my initial account setup was done incorrectly by an agent who added the wrong email and no phone number. I visited a store to have that account deleted, made a new one and activated the services. However, I keep receiving calls about my services being in
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Ok, Jeff, I had to change my password again - and got onto webmail page. Successfully received mail, and was able to send an email from the webmail page to my iCloud mail account.What’s next?
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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@user_b0rl4b, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to dire
XfinityAngie
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Downed wire in street
Our cable/ internet/ phone is out. The wire is laying out into the street where the snow plows are coming down the street.
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