Xfinity Community Forum

Did you receive a confirmation email for the arrangement? We are unable to see or confirm without reviewing customer accounts. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To

XfinityJon

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7 hours ago

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Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

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Thank yoy Feb 3 payin $322.00 so my sevice won't be turned off Thank so much was a little worried

user_0zw98h

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7 hours ago

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Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

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Peacock Premium

I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.

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Customer Service

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Good afternoon user_0zw98h. How did you set up the arrangement? Was it done online, or with a representative? You should receive an email confirmation, once it has been setup.

XfinityJon

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7 hours ago

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Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

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Streaming app

If I wasn't stuck with Xfinity due to being a preferred vendor in our park I would NEVER EVER have their Internet or streaming services again. I asked multiple times before getting my services if they will work with my television and the speed of my internet. Come to find out Xfinity streaming app i

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Xfinity Stream App

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Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

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Customer Service

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I am having the same problem. Tried all of the codes, new batteries, new remotes, new box.

user_m38cej

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7 hours ago

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Xfinity Remote Won't Control Toshiba TV Volume, On/Off

Hello. I recently purchased a new Toshiba Fire TV (Model: 50C350NU). I have tried to pair this new TV with my Xfinity voice remote so that I can control all of the TV's functions through the Xfinity remote,, but it will not pair for volume control or on/off. I have input all the codes as suggested b

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Hello @user_a2499f We'd be happy to check out the recent change in your bill and any promotions available. Please send me a direct message with your full name and the service address. To send a "Direct Message" to Xfinity Support: Click "Sign In

XfinityMatthew

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7 hours ago

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bill increase

I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?

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Billing Increase

I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?

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Billing

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bill increase

I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?

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Your Home Network

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Hello, I hope you're having a great day. I'm reaching out to see if you are still having your internet drop issues at this time?

XfinityDuron

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8 hours ago

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Lost MDD Timeout

For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for

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You are most welcome, @tbill1 are there any other service or account concerns I can assist you with today?-Richard

XfinityRichard

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8 hours ago

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

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Thank you for your response!

tbill1

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8 hours ago

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

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Greetings, tbill1! We appreciate you posting on our XFINITY Community forum regarding our Yahoo email migration. That is correct. It is not mandatory, however for any users who do agree to the terms then there only access will be through Yahoo mail a

XfinityNatalie

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8 hours ago

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

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Thank you for reaching out to our team. @Again is correct. We would not have access to any password information. That link is the best option to change that password.

XfinityJohnG

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8 hours ago

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IMAP password

How to find IMAP password for Comcast

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How can I talk to a live person about my bill

Is there actually any way a customer can speak to an actual, live human at Xfinity? I need to change my service but there seems to be no way to do this!

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Non-X1 Service

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user_a3ed9b thank you for using the Xfinity Community Forums page to reach out today. I know how important working cellular service is, especially with so many moving parts in terms of your next living location and getting the previous home sold. Let

XfinityMarcus

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8 hours ago

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Worst Company, Customer Service Avenues of Support, and Communication

I recently moved out of the home I shared with my mom. Xfinity services were in my name. I needed services at my new place so I called and asked if I needed a new account or if they could just add the new address. They said they could add the new address. My mom has officially also moved out of the

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Worst Company, Customer Service Avenues of Support, and Communication

I recently moved out of the home I shared with my mom. Xfinity services were in my name. I needed services at my new place so I called and asked if I needed a new account or if they could just add the new address. They said they could add the new address. My mom has officially also moved out of the

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Customer Service

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Trade in lost in transit

I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a pr

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Devices

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Spam email auto deleted

My spam auto deleted an email that I need to recover. It’s not in deleted or trash inbox

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Email

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