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Thank you for the additional information. I will be more than happy to pull up your account, and to look into this further. I will need some additional information to locate your account. Please send us a direct chat message with your full name and

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Unjustified price increase

I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn

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request to speak to a manager

after speaking to 3 customer service representatives, none of whom could help with a bill that is over charged, I requested to speak to a manager . The customer service rep just puts me on hold indefinitely. after 15 minutes per my cell phone log, they just never come back. I need to speak to a mana

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@user_h7eh0i Thank you so much for the update and for your time working with our teams.

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military free line

I had 3 Xfinity lines for years on the old shared 10g plan. I found out about the military plan and went through several on-line chats to discuss what I ghad to do to change (1) line to the military free 2yr program and then pay for the additional (2) lines. I completed all the necessary paperwork a

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Hello @user_bsfemf, thanks for taking the time to leave a comment on your post. We've invited you to send us a Direct Message to resolve your concern, but we have not heard back from you. Please send us a direct message using the instructions shared

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Being stonewalled by 'Custmer Service'

Have been a customer of Xfinity/Comcast for at least 15 years. Two months ago - they suddenly starting charging us an 'extra' 11.95 for a land line we've had for 15 years - on one of their 'plans' we signed up way back then (always had 2 land lines and the phone numbers to prove it - but all of a su

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Don’t remember what device I did it on but it was likely iPhone or iPad via WiFi. Both use safari.  Also a bit confused by hourglass comment above.  Was that to get me to subscription page?  If so, I didn’t see hourglass but used an a

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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Yes!!! Issue has been resolved. Thank you!

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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I didn't send or ask for the first request. When I called customer service, they told me it was already processed and gave me the higher fee. At that point, I told them to cancel. I

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Unjustified price increase

I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn

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Remove and relocate cable

I can very well give you my information and ticket number still pending and information of my survey and attorney.

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@user_p1uwhl can you share with us on what type of device, browser, and internet connection you're attempting to view the Xfinity.com/yoursubscriptions page on?(i.e. Phone/Tablet/Computer, Chrome/Edge, Wireless or Hardlined?)

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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Existing customer asking for a written 1 Gig unlimited loyalty offer

I've been an Xfinity customer for years, currently on gigabit internet plus a TV bundle. My internet is $85 a month and is scheduled to go to $109 next year when my discount expires. My plan also still has the 1.2 TB data cap, which is why I want unlimited data. Xfinity's own site advertises 1 Gig u

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@XfinityAbel​ it says I’m activated (screen shot 1). But ESPN says I am not activated (app won’t let me watch…ESPN has confirmed via phone I am NOT activated in their system).  Also, when I go to manage subscriptions it says I need to activate

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

Question

Hey there, user_nqz0xm! Thanks for posting on our XFINITY Community forum this Friday afternoon. I am sorry to hear you are having an issue with cancelling your appointment. Not to worry! You have reached our live support team, ready to help! We will

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Cancel An Appointment for my House / Get a Live Rep

I need to cancel an appointment that I keep rescheduling because there's no cancel option. I thought there was an issue at my house and Xfinity kept sending me messages about scheduling an appointment but I don't need it anymore. The problem is I can't ever speak to anyone to just cancel it. The AI

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Agent error on my account

The customer service representative I spoke with never informed me that canceling my Xfinity Mobile service to switch to another carrier would permanently result in losing my phone number. I was unaware about the transfer pin needed before canceling. Instead, he immediately proceeded with the cancel

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Its a little hourglass and says this information is not available

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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I have sent a Direct Message.

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Upload speed dropping very low

I have tried different cables, this problem happens on multiple devices. I had a tech come out already, and he said there is a 500 upload going to the cable. I can only get around 50 to any device, and the plan says 117 average. Under a test, it goes to 90, and will rapidly drop to 10-50. I have als

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they are playing with my refund even the virtual assistant play giving me FAKE confirmation numbers

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Cancel my Service I Want a Refund

I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even

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And if you want to just drop them - how can you do that? Has Xfinity worked with you at all since your post?  I am having the same issue.  I've heard they are losing customers left and right because of their exorbitant pricing and their la

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Ongoing billing problems

I have had billing issues for months. I keep changing to a less expensive plan through the chat feature, but when I check my account the amount due is actually higher than my previous plan. I cannot get help from a real person, I get stuck in a constant loop with AI & chats. It’s the most frustratin

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Sign into Comcast email

My email will not update. I am on my home WiFi

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There has been no resolution or communication from Xfinity/Comcast regarding this issue. I have only received e-mails asking me to 'like' a resolution on this forum so it can be closed????  What resolution?  Is the resolution that Xfinity

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Being stonewalled by 'Custmer Service'

Have been a customer of Xfinity/Comcast for at least 15 years. Two months ago - they suddenly starting charging us an 'extra' 11.95 for a land line we've had for 15 years - on one of their 'plans' we signed up way back then (always had 2 land lines and the phone numbers to prove it - but all of a su

Question

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