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No nothing has been resolved. Now there are over $700 in international calls to Malaysia..guess that's your problem.. .
Complaint
Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my
Question
Need to pause service due to severe storm damage
My home recently sustained severe storm damage and we are currently without power. I need to put my internet service on hold under the Natural Disaster Plan until the house is repaired and we have electricity again. Because my area is currently in a declared outage, the automated phone system and ch
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Customer Service
Hello @user_cm3aci, did you get a chance to check the batteries? If you already tried swapping them and your remote is still acting up, no worries! You can pick up a free replacement at your nearest Xfinity Store today, or we can easily ship one to y
Remote not working
I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but
Question
24kBlondi Thanks so much for reaching out to let us know about the issue you are experiencing with your email. Have you checked to make sure your 3rd party app has downloaded the most recent updates?
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
Question
wifi box
my wifi box does not say online on the wifi box but it says online on the xfinity what do i do
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Your Home Network
user_uqfv0o Thank you for letting us know you are also running into issues with your sound on the Tennis channel. Are you still running into the issue? If so, what troubleshooting have you already done so we can better assist?
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
Question
Hello @user_elhexg, and thank you for reaching out on our Communit Forum! I can understand how frustrating it would be to have no audio on a channel for over a week. So that we can understand what's going on, is Channel 5 Chicago the only channel wh
Channel 5 Chicago no sound for over a week
Channel 5 Chicago does not have sound, and I hear this happens a lot. Would you please fix it
Question
Hi there, thank you for reaching out. I do apologize. Our system will restrict modifying or adding new payment arrangements when there is already an active past-due repayment or installment plan on the account. This is a system limitation designed to
Xfinity Service Past Due
Hi there. I am trying to get a little more time on my past due bill of approx $39.00. I am an active Gold Member with a little billing issue. I am in my 10th month of a 12 month installment plan, and have not missed a payment. The system isn't letting me make an arrangement, but I just need some mor
Question
Hey there user_0e162q, thanks for joining us here in the community forums! We'll be sorry to see you go, but our team can definitely help you with getting your account squared away. Please send us a direct message with your full name, name on the acc
Cancel service
I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.
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Complaint: Failed Modem Setup, Wasted Time, and Repeated Upselling Attempts
I am writing to file a formal complaint regarding a customer service experience on August 15, 2026, that resulted in significant wasted time and repeated, unwanted sales attempts during what should have been a simple modem activation. Background: Xfinity sent me a new modem unprompted, telling me it
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Customer Service
I'm sorry to hear about the experience you've had, @CJH3 . I can certainly understand how frustrating it would be to spend hours on the phone, receive equipment that isn't working properly, and then have difficulty getting help. Are you still experie
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wireles xi
I was convinced by xfinity to upgrade both my wired dvr and wired x1 box when I started losing channels. Thet sent me 2 wireless xi6 boxes one which worked and the other froze on the welcome screen. The working box constantly shuts down, freezes and drops out. Why can't I keep my wired connection? I
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