Xfinity Community Forum

U

same problem here for over a week now...

user_ls06v4

commented

2 hours ago

to the conversation:

0

U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

Question

K

Unable to cancel my PREPAID NOW StreamSaver

I had the PREPAID NOW Internet and StreamSaver. I switched to the POST-PAID Xfinity Internet and NOW StreamSaver and those services were activated yesterday. I was able to cancel my PREPAID NOW Internet, but I can't cancel the PREPAID NOW StreamSaver. I get the following error message: "This informa

Question

•

Customer Service

5

0

U

Latency when gaming

Having latency when gaming for a long time what can we do to fix this

Question

•

Your Home Network

6

1

0

... What happens if I do not get the email to switch over to yahoo? It isn't clear if they still intend to send the "switch" emails, but they are not needed. You can reach the "switch" page by logging in to https://www.xfinity.com/email. If you don

BruceW

commented

2 hours ago

to the conversation:

0

What if I do not get the email to switch over

Just wondering. What happens if I do not get the email to switch over to yahoo?

Question

U

Professional Misconduct and Rate Discrepancy

Dear Team, I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate

Question

•

Xfinity Compliments

5

0

App

App home tab stating i have no activity ,why or how can this occur ? Thank you ,Lisa

Question

•

Xfinity App

3

0

user_34j7gh, Hi there! Thanks for reaching out. As someone who depends on my emails for important communication, I can understand the inconvenience caused when I can't log in. I am sorry to learn about this experience. You've come to the right expert

XfinityGabriel

commented

2 hours ago

to the conversation:

0

U

can not log into my e mail

cannot log into my e mail account

Question

U

They are insisting a tech come out. Same thing happened in 02/2025 for same issue with Newsmax. Tech came out and said there was nothing he could do with specific channels. Complete waste of more time and when I got my next invoice there

user_fas4d8

replied

2 hours ago

to the conversation:

U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

Question

U

can not log into my e mail

cannot log into my e mail account

Question

•

Email

7

2

0

Hi user_dim1l7! We appreciate you taking the time to reach out on our Xfinity Forum regarding the Internet being out on your end. I know the importance of having your service up and running, so we apologize for any inconvenience or frustration this i

XfinityAmira

commented

2 hours ago

to the conversation:

0

U

Internet out

Second time in two days

Question

Still freezing on 12/27/2025 at 10:30 AM EST. This is absolutely ridiculous that Xfinity does not have this fixed yet after supposedly identifying the problem. It is time for Xfinity to own up and spend the money and time to correct this issue

dmtrashman

commented

3 hours ago

to the conversation:

4

U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

Question

Hello, @Turbo66gto. I can definitely check if the Gigabit X10 symmetrical internet service is available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then

XfinityRaul

commented

3 hours ago

to the conversation:

0

T

Xfinity support

Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you

Question

T

Xfinity support

Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you

Question

•

Customer Service

3

1

0

@user_xf5kt3 Thanks for reaching out to us, I'm glad we got your concerns resolved on the inactive equipment that was being charged. Feel free to reach out to us anytime and thank you for being the best part of Xfinity,

XfinityOrlandoM

commented

3 hours ago

to the conversation:

0

U

Internet voice equipment is inactive and being charged on my bill d being

I noticed that the internet voice service that i never had is always been charged $15 on my monthly bill .

Question

U

I totally agree!!! Shopping for another option at this moment! Had enough of Comcast tv and price increases! There are other options out there-time to change!

user_gb43a5

replied

3 hours ago

to the conversation:

0

U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Alright, @user_cd8194 - We've successfully repackaged your main/original account, and cancelled the pending order/new account in your name. I was able to review with you your payment options and methods, as well as the Automatic Payments and Paperles

XfinitySara

commented

3 hours ago

to the conversation:

0

U

Trying to change internet plans created a second account

I tried to change my internet plan but for some reason the system instead opened a second account at the same address. I says both accounts are active so I am worried I will be double billed. I would like the accounts to be merged into just the one with the new plan. I saw many people with the same

Question

U

Trade In Scam

I am waiting to receive the remaining credits for a trade in. I traded in a device back in 2024 for a promotion. I was supposed to receive a credit for $1000. After 4 months of waiting I was told the trade in wasn’t received. I had tracking info showing the phone was delivered to the facility it was

Question

•

Devices

4

0

Hello and welcome to Comcast @user_mtluup. I am sorry toi hear that your service is not working. We are happy to take a look at your service and also at the down lines. Please send us a direct chat message with your full name and complete service add

XfinityRoberto

commented

4 hours ago

to the conversation:

0

U

Down cable wires in my yard

I have tried calling. I have two down cable wires in my yard and I have No Internet Can somebody please contact me so that these wires can get taken care of?

Question

Hi @user_ggrwexwe can help with your order here! If you ordered any equipment with your order you will not be able to cancel this from shipping out however you can cancel the account if needed and return the equipment when received. Just send us a di

XfinityEva

commented

4 hours ago

to the conversation:

0

U

help with cancelling a pending order

Hi, I need to cancel my order for internet service, which was placed yesterday. I am wondering if it is possible and how. Thanks.

Question

U

help with cancelling a pending order

Hi, I need to cancel my order for internet service, which was placed yesterday. I am wondering if it is possible and how. Thanks.

Question

•

Customer Service

7

1

0