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Sorry, I explained it wrong earlier. I was originally on the $82 plan. Recently, I went to an Xfinity store and changed to the $60 plan, which I was told would be $50 after the AutoPay discount. I understand that I was still charged $82 for this mont
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
Question
user_xddamw Thank you so much for reaching out to us with your concerns! You can find instructions for checking your appointment status at the following link https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. Please
Had number outside xfinity try to make me verify identity or cancel appt
Yesterday, which is the day before my appointment window today, which is scheduled from 1 to 3 I had someone a 616 area code tried to get me to confirm my identity in order to get my Internet installed today. It sounded suspicious so I drove to the nearest Xfinity explorer and the manager assured me
Question
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
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Customer Service
I cannot get the mobile app
My roommate moved out and I need to switch the router over to my xfinity plan but I cannot find a way to do this as I do not own a smartphone and therefore cannot get the mobile app. The assistant is worthless as it cannot conceive of someone not having a phone, and I cannot find a way to get in con
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Your Home Network
user_j5pxsb if anything comes up please let us know. We are always happy to help.
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
Question
Online account ties to old account
I canceled an account associated with my email and phone number 6 years ago. I recently signed up for new service but cannot use online services. It appears my phone and email are tied to the old service and when I attempt to go around using email or phone I get a no match found error
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Sign-In and Account Management
No that is my final issue with Xfinity. Thank you.
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
Question
@Lf812 Have you tried using different email addresses you own to see if it's tied to a different email account like either your Gmail or Comcast.net email accounts?
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
Question
Had number outside xfinity try to make me verify identity or cancel appt
Yesterday, which is the day before my appointment window today, which is scheduled from 1 to 3 I had someone a 616 area code tried to get me to confirm my identity in order to get my Internet installed today. It sounded suspicious so I drove to the nearest Xfinity explorer and the manager assured me
Question
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Customer Service
user_j5pxsb, Thank you for taking the time to share this update. I’m really glad to hear that May was able to step in and get everything resolved for you, including the refund. We definitely appreciate you recognizing the level of care, attenti
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
Question
@user_ri6qlt I appreciate you confirming you haven't recently moved. The Platinum tier is 5-10 year or 3 Xfinity service, and Diamond 10 plus years or 4 Xfinity services. The Gold tier is for customers 1-5 years or 2 Xfinity services, and see you men
Peacock Offer
I received an email with this: INCLUDED WITH YOUR XFINITY MEMBERSHIP Your summer glow-up starts withclaiming your Peacock perk As a Platinum Xfinity member, you get Peacock Premium included at no extra cost. Just sign in to see your member benefits, and redeem your Peacock Premium perk. Redeem your
Question
Thank you for taking the time to share this experience with us! I would love to make sure Cola is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feed
Cola was the best!!
Thank you Cola for helping me today! we are new to AZ and needed help with internet and TV. Good pricing for both. We are excited to try out Xfinity. Thank you again Cola you did a wonderful and professional chat with me getting me all set up!
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loyalty promotions should be available that match new customer rates, I've noticed new customer deals, such as a 1 GB plan with a 5-year lock for $50; currently, I'm paying $79 for 200 Mbps no lock, I have been with Xfinity 15 years of loyalty which
My Xfinity Internet and TV plan
Is there a promotion available that matches your current new customer rates so I don't have to switch providers ?
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I can log in but it takes me directly to a page that says "you're one step closer to streaming" and then wants me to sign-up for a monthly plan. I had previously logged in on a SmartTV back in May and can still access it through that TV, but cannot a
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
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Don't use this company
I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On
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Plan
No we have not moved, we have been a long time customer of xfinity at this location, so not sure what is going on.
Peacock Offer
I received an email with this: INCLUDED WITH YOUR XFINITY MEMBERSHIP Your summer glow-up starts withclaiming your Peacock perk As a Platinum Xfinity member, you get Peacock Premium included at no extra cost. Just sign in to see your member benefits, and redeem your Peacock Premium perk. Redeem your
Question
Hi there, @user_6717cm. Thanks for reaching out to us here on the community form and glad to hear that the tech did a good job. We can pass along your feedback. Please send a direct message to us including your full name and complete street address.
To the technician that came out to fix our cable line on 6-22-26 @ 4:30 pm
I don't remember his name but we were his last stop yesterday & he did great fast job. He deserves a raise. We would give him a 100% if we could. We give him a 10. We didn't receive a survey in our email so I did it here lol. He's 1 out of 2 who works Burke county GA & is new I believe. Great job ma
Question
May took care of me on the same day that I posted this. My funds were refunded. I wish I had gotten May on my first call as I believe it would have been a first call resolution. She provided me with a valid explanation that no one else offered and l
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
Question
user_xqu9d2 Thank you for reaching out to us here with your questions. It can take up to 45 days from the date you enroll in automatic payments and paperless billing for the discount to apply to your account. You can find more information here https:
XfinityBrianH
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Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
Question