Xfinity Community Forum

Hello @user_i5gydo and thanks for posting your concern on our Xfinity Community forums! We can definitely understand how frustrating intermittent service can be, especially after such a long history with us. Waiting on a visit and not feeling like th

XfinityCliff

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4 hours ago

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

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Service plan internet speeds never reached, incorrect billing charge then?

To my knowledge I have 1100 MPBS download. I never yet have observed these speeds reached. Below is my excel generated by https://www.speedtest.net/results by Ookla, LLC . I have also used xfinity speedtest which tends to show even worse results. I am uncertain I am am being correctly billed. I have

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Customer Service

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Hi, thanks. When I do that, I am asked for a phone number to verify the account. After I enter the phone number, it says please work with your primary account holder. It says there is not an eligible phone number associated with the ac

user_dchrnv

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4 hours ago

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Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

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Howdy user_dchrnv 👋 Thank you for stopping by! We can definitely help with getting you back into your account 👍 Can you try resetting your password specifically from xfinity.com/password and see if it'll allow you to proceed?

XfinitySeth

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4 hours ago

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Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

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That sounds like a terrible and unnecessary solution that no one should do. I don't know why Xfinity can't get this right, but it has been a nightmare for years for every Apple watch we have set up. Eventually it will work, but often not witho

screenname137

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4 hours ago

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Iwatch Cellular set up issues

I bought a new watch with gps+cellular. I was having difficulty setting it up. On phone for hours. At the store. No one could help me except to say I could send the watch back. I figured there had to be a solution. A youtube video suggested I make a new apple id just for the watch. During the set up

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Nothing is working and I was able to access my account this morning. What changed???????

user_020gdd

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4 hours ago

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Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

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Customer Service

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Excellent, I am glad to hear that you were able to access that service. If you ever have any other questions or concerns we are happy to assist you from here.

XfinityJohnG

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4 hours ago

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VOICEMAIL WEBSITE PROBLEM

I have a hearing problem and I desperately need to access the VOICE MAIL website to hear Voicemail messages which I have always used. It is a Voicemail WEBSITE issue -- NOT Voicemail CALLS. I have not been able to access the voice mail WEBSITE for the last 4 days getting an ERROR message. I have bee

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Hello! A Service Unavailable notice and error 83 show on both my TV (Vizio +Roku Stick) and my phone (Android). I have Xfinity internet. I was watching a movie and after my son turned off the TV with the remote by accident, Disney+ stopped working.

URUKASA

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4 hours ago

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Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

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Hi XfinityJustinC: Thank you for your help. Yes -- I was able to access the Voicemail Website today (Jun 18 5pm PDT). I appreciate your immediate attention. All the best.

user_99znap

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4 hours ago

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VOICEMAIL WEBSITE PROBLEM

I have a hearing problem and I desperately need to access the VOICE MAIL website to hear Voicemail messages which I have always used. It is a Voicemail WEBSITE issue -- NOT Voicemail CALLS. I have not been able to access the voice mail WEBSITE for the last 4 days getting an ERROR message. I have bee

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Community Best Answer

@user_1jj2qr thanks for taking the time to post on our Xfinity Community Forum. I'd like to do everything I can to help, please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Dir

XfinityAbel

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4 hours ago

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Sprinkler line is not working

We had Xfinity installed earlier this year. Some of our sprinkler heads are not working in the area where the cable line was buried.

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@user_jtvhx5 Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to direct messag

XfinityBenny

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4 hours ago

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Telephone pole damaged

The telephone pole outside our house was damaged by a car. PSE&G has replaced the pole and transferred all their lines to the new pole. Now the cable company has to come and move their lines from the old pole pole to the new pole. Once that is complete PSE&G will remove the damaged pole. The address

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Resetting secondary email passwords

All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?

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Accessibility

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Hello, I have similar issue like @user_nx9fhe . Signed up for Xfinity Gigabit internet and switched my three cellular phones from ATT to Xfinity. Still waiting on the installation of Modem/Internet that is scheduled. Mobile phones are fully active an

user_newXfin

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4 hours ago

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Unable to call internationally from the US

We have been attempting to call internationally from the US on all of our Xfinity Mobile iPhones- but the calls never connect or even get a dial tone. Regular US calls are fine. Last week when we realized the issue we called support and spent 2 hours walking through every imaginable setting and coun

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Community Best Answer

Sprinkler line is not working

We had Xfinity installed earlier this year. Some of our sprinkler heads are not working in the area where the cable line was buried.

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Customer Service

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Hello tcripe497 👋 I appreciate you being an active member of our community with your post, and you're in the right place for help! I'm always gaming online, so I definitely know the importance of having my upload speeds as fast as possible at all ti

XfinitySeth

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4 hours ago

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Upload speed less than 1/2 of what it should

Last week I got xfinity internet. The plan I got was 1gb down and 110mb up. I am only getting 40mb up. I am using the xb8-t modem. Why is this not giving me my full upload speed? I actually need my upload speed as I self host. I have my own cloud from my home that works through my internet so upload

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Thanks for reaching out @user_7xuuvo! I can understand how frustrating it is to successfully sign in with Xfinity and then still be told you need to add HBO/Max. This sounds like an HBO Max subscription entitlement issue, where the app is not recogni

XfinityAldrik

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4 hours ago

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HBO Max App not working

Hi, when I go to HBO max it asks me to login to xfjnity. I logged into Xfinity successfully, and then I get prompted to add HBO to my subscription.

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Telephone pole damaged

The telephone pole outside our house was damaged by a car. PSE&G has replaced the pole and transferred all their lines to the new pole. Now the cable company has to come and move their lines from the old pole pole to the new pole. Once that is complete PSE&G will remove the damaged pole. The address

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Customer Service

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Hello @user_7o3aqc, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

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4 hours ago

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Cancel

Please cancel my service

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Cancel

Please cancel my service

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Customer Service

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