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phone number for customer service
Need to change my method of payment and I have been denied access
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Your Home Network
user_qwd32f Sorry to hear that you're having trouble accessing and setting up your services on the XPE website. If you are trying to submit an order for services, and are having trouble with the XPE website, the best recommendation is to contact your
Set up employee courtesy service
I’m a new employee the link to xpe is broken and I can’t setup my services…. [Edited: Personal Information]
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@user_0nhk9l Thanks for covering everything we need to know on your post. I'd like to take a closer look at your account to see what we can do to get this resolved once and for all. To be able to discuss account specifics, please send a direct mess
T2, T3, T4 Timeouts and multiple uncorrectables on the downstream on two separate modems
I have spoken to at least 3 "techs" over the phone and all they want to do is the same basic troubleshooting steps that do not resolve the issue. I had a tech out who replaced the line from the drop to the house. The issues have not resolved. I have tried two different modems from the new line and s
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Great customer service
Today, i had the pleasure of speaking with Abhishek for my xfinity assistant. They were absolutely great. Answered al of my questions and confusion very promptly and with no attitude. This was very much appreciated. I got the information and clarity that i needed to ensure that i did not need to fur
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Customer Service
Move service request and activation
Hi! I transferred service on 9/25/26 from 1821 S Washington St apt 211a to apt 111a. The live coax outlet is not connecting to the xfinity network. When I check the addresses in the xfinity system there's an apt 111a and apt 111 which may be causing the issue? Or, can someone check to see if my unit
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Your Home Network
@user_5iqfni - I am so glad to see that we were able to reach out to the field team in your area directly and get this fixed for you! Thank you again for taking the time to work with us and wait while we sorted it all out. If you ever need us down th
Outside cable box missing
I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order
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Forgot password to old Comcast account
Need help getting into my old Comcast account please
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Sign-In and Account Management
Peacock
I am getting emails telling me to Activate my Peacock. There is no mention of an additional cost. i currently get peacock one one TV but not on the others. I already pay a significant amount every month for the Peacock subscription. What is the activation for and what is the additional cost, if any?
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Channels and Programming
user_2v01zx, Thank you for taking the time to provide such a detailed breakdown of your experience. I can absolutely understand your frustration. Receiving the wrong device is disappointing on its own, but the repeated transfers, conflicting informa
Escalation requested: wrong iPhone shipped, replacement canceled, and unresolved verification
I need an Xfinity Mobile escalation with one person or team responsible for resolving my order and following through. I ordered an iPhone 18 Pro, silver, 256GB, as an upgrade from my iPhone 14 Pro. Xfinity charged the taxes but shipped a burgundy phone. My current phone still works for calls, but it
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Xfinity support
Not letting me verify phone number so I need number for claimed for my account
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Sign-In and Account Management
@user_9699q7 - I'm glad you created a post about these transactions. Our team is definitely here to help in any way we can! To clarify, are you saying that you just made a total payment of $6,300 towards Xfinity services? Unless you were paying a maj
Apple and Xifinity cable
Just paid $900 through Apple gift cards and then $150/month for 3 years for cable. Is this legit or should I go to my xfinity store for a refund?
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On my system, on Auto, Andy Griffith on Sundance is output as 5.1, but only with the Left, Center and Right speakers active, Currently, cartoons on MeTv are output as Left and Right only, as is Music Choice, same as @BIslander describes. But o
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Update:Service was restored 2 weeks after it initially went out. The only reason it was even restored was because my neighbor got a new modem , so xfinity scheduled a tech to come out and install him a new line. Luckily the tech knew what he was doin
Entire 4-unit building has been without Xfinity since August 29 - shared infrastructure issue
My entire 4-unit apartment building has been without Xfinity Internet since August 29, 2026, and we still have no service as of September 4. I have spoken with my neighbors, and the other units in the building are also completely without Xfinity Internet. They have independently contacted Xfinity an
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Good morning @Foreignbabee How can we help?
XfinityJoe
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Xfinity support
Not letting me verify phone number so I need number for claimed for my account
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