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@XfinityJeniece Yes this issue is exclusive to the game apex legends. Outside of this game my connection is stable.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Seriously, I am in my home and can't stream using a Roku TV... How is this possible?
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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We can certainly take a further look into this, nickobi. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please
Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
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user_gndbpv We would be happy to help you with your account if you still have concerns or questions. We are here on this platform 7 days a week!
Need help with payment arrangment disaster
Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh
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Unfulfilled promises of speed
My wife was a customer with the 400 mbps and everything was fine , I canceled This plan and started my own with 1 gig plan but since day one I am only getting about 350 Mbps , after replacing the router and many customer support and tech support calls , no body has been able to the fix the issue , I
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Getting Started
Hi there, @user_41l6c6! We are glad to further help with getting the email box working on your iPhone once again. Are you able to login and view your email box on our website? Here is a link to login in case you need it, https://www.xfinity.com/email
Comcast email disappeared from iphone
It keeps telling me username and password are not correct.i just spent 45 minutes “chatting” and no solution
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Thank you, @user_ezcydm for reaching out via our Xfinity Community forum! We can definitely put in a request to have the line running from the pole to your home removed, however, any wiring or service boxes beyond the drop itself attached to yo
Schedule removal of old cable and boxes
My home has several old unused cable boxes and an unused line running to it from a pole that is hangs low across my backyard. I would like to get these removed.
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Tuesday morning, 3/24/26
Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
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user_8cy3tv Was you able to access Peacock before correcting the language?
Peacock Subscription
I had to correct my NOW TV from Latino to English. Now I cannot access my Peacock subscription. My Xfinity account says it's now ready to activate but when I try to do so it says I already have an account. When I go to my Peacock account it says I do not have a plan selected.
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Hey there, amjawors! Thanks for posting on our XFINITY Community forum. We greatly appreciate your feedback. Thank you for your patience while we work to provide further updates in the future.
Channel lineup.
When will it be announce about the channel for Detroit sports net? What package will it be included in?
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xfi pod making hissing sound
hello I have two wifi extender pods. One of those makes a loud hissing sound. I've tried unplugging it and moving it to a different receptacle and the noise persists. I've also noticed wifi degradation in devices connected that hissing pod. can I get it replaced?
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Devices and Equipment
I would love for Comcast to provide more answers on this topic. It appears they use 802.1x EAP for authentication. Technically there isn't anything preventing 802.1x from accepting a MAC address authentication (MAB). So why can't we call
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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So you've completely stopped third party apps from working with comcast.net emails?
Please Assist - Unable to send email in third party applications despite setting to allow
Third party IT Support, assisting a home user - Having an issue where we're getting incorrect SMTP passwords in desktop applications when trying to send email. The password is correct as we've removed and re-added the account and we're able to receive email. We've tried in both Outlook for Windows (
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Coax Outlet Installation
I just moved into a house and there is no coax cable. I need a technician to come out and install one but cannot find anyway to do this through the app or online.
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Your Home Network
Hey there, nickobi! Thanks for knocking on our XFINITY Community forum. I understand how important it is to be able to receive your reports from the modem. When was the last time you were able to successfully receive your last report?
Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
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My tv doesn’t work what do I do
How do I get settings on my remote control
I can’t get the tv to work. I’ve changed the batteries on the remote and unplugged and plugged in the tv what do I do next
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I need help I have no clue why my tv is not working and all it keeps asking if I want voice guidance
How do I get settings on my remote control
I can’t get the tv to work. I’ve changed the batteries on the remote and unplugged and plugged in the tv what do I do next
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I will be happy to look over your account to help come to a solution regarding your mobile account. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Cl
XfinityDuron
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Mobile Line Canceled Without My Authorization
My mobile line was canceled without my authorization or any notice from me requesting cancellation. I went to the nearest Xfinity store, and they told me they were unable to access my mobile account information. This doesn’t make sense, because I was still able to see everything on my end—including
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