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@user_myoj14 wrote: "... Within the options are “account and identity” ..." If you are seeing an “Account and Identity” link, you are not on the "connect.xfinity.com" page. Comcast/Xfinity may have deleted your email address and might be redirecting
Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
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Ordered a new box
I ordered a second main box and I have yet to receive it
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Customer Service
@user_2uzni7 Thanks for reaching out to us and joining the Xfinity family, I'm glad you were able to gain access to log into your account. Feel free to reach out to us anytime and thanks for being the best part of Xfinity
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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Check the review of Xfinity stream app from Apple TV App Store then you know it’s not working for 99% of Apple TV users. If you can’t make an app working as other companies, why releasing it to upset your customers?
Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi
Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense
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@XfinityMarcus I’m a returning user so yes there are 2 accounts for the same location. However, one of them is inactive.
Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi
Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense
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@user_fm94t4 Good morning, I hope you're having a great Saturday so far. I wanted to check in with you to see if you've had the chance to see if the line was cut.
No TV service
TV is not working. I disconnected modem, waited 30 seconds, reconnected, and that did not work. I would like a service technician to come out.
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You're very welcome, @user_slc82f ! 😊 I'm glad that suggestion was helpful and gave you another option to consider in the future. While I'm sorry we weren't able to address your concern by splitting the WiFi bands on the XB7/XB8 gateway itself, I ap
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
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I am going through this now. They lost my account completely even though my line is still active and being billed. They won't give me a transfer pin and I can't move my number to another carrier. It is frustrating. Would never recommend anyone use th
Mobile NOW disappeared from my account
I recently noticed that my service wasn't working unless connected to wifi. I've spoken to customer service multiple times and they tell me they do not see a mobile account. My eSim literally says Xfinity. I've considered looking elsewhere for mobile service, but with my account being gone, I can't
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Good Morning, @user_myoj14 Thank you for sharing that information. Based on what you've described, it would make sense why you're not seeing the gear icon or the Third-Party Access settings. Because you no longer have an active Xfinity Internet or Vo
Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
Question
Hello @user_r2prqb,Thanks for taking the time to create an official post. We will need to gather some additional information to review the transactions on your account, this could possibly tell us why the block has occurred. Please send our team a di
Ach block
I am trying to process a payment using my ach bank information and it is saying that I am block from using it. Is there a reason why? Also, I never recall getting a email stating a payment was returned or else I would have taken care of it immediately. How can I process my full balance now with my a
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That’s actually solid advice. I will consider it an option in the future. Thank you!
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
Question
Hello, thank you for the quick responses. Unfortunately, when I login there is no gear icon in the upper right hand corner. Just a avatar and a link to some options. Within the options are “account and identity” but no option to enable third party ac
Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
Question
Ach block
I am trying to process a payment using my ach bank information and it is saying that I am block from using it. Is there a reason why? Also, I never recall getting a email stating a payment was returned or else I would have taken care of it immediately. How can I process my full balance now with my a
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Billing
You're very welcome, @user_slc82f and I completely understand. 😊 If having separate 2.4 GHz and 5 GHz networks is important for your setup, one potential option would be to use your own router and place the Xfinity XB7 or XB8 gateway into Bridge Mod
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
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Okay. Appreciate the honesty. If it’s not an option I now have my answer. Have a good one Richard!
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
Question
I completely understand your frustration @user_slc82f , and I was afraid that might be the case based on what you described. With the older Xfinity gateways, it was often possible to separate the 2.4 GHz and 5 GHz bands and assign devices to a specif
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
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I’ve already done this. I’m very familiar with using the admin tools. The issue is the option to change them to separate clearly states it’s being managed by Xfinity. It’s completely blocked in both the Xfinity app as well as the admin page. If I can
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
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Hey @user_3va0b2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding a remote. I would be more than happy to offer my assistance looking into this further for y
new remote
im not happy with the 'help' im getting from xfinity. i need a new remote. my remote is old, several buttons dont work. i did the online tests, it told me i need a new remote. the store told me i have to make contact online for a new one. the site told me to go to my local xfinity store. i am quite
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Thank you for your reply, @user_slc82f I have a link that walks you through giving access to your Admin portal using the Xfinity App. Here's that link https://www.xfinity.com/support/articles/admin-tool-access, After you allow access from
Split WiFi Bands.
How do I get my WiFi bands separate? I’m unable to manage it in admin. The Xfinity assistant is useless and doesn’t help at all. It also refuses to allow me to speak with a person. I’m sure this is something you can split quick on your end as I used to have it split on my old router with you.
Question
@user_jeqnkw Thanks for reaching out to us via Forums for assistance with your profile. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&r
XfinityRaul
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Transfer mobile service to new address
Hello, I recently moved to a new address. I ordered a new wifi modem for the new address and have installed it. However, my account now seems to be separated into two, and I can no longer see or access my mobile plan on the Xfinity app, as it only shows my wifi information. How can I remove the old
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