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@user_l16tzt By the Gig option is available but it can only be applied to accounts through sales and support channels. At this time currently, customers do not have the option to enroll in that data plan through the Xfinity Mobile or Xfinity apps. Ou
xfinity Mobile Pricing Plans
I have been looking for your various pricing options for xfinity Mobile. I have clicked on every possible link that has pricing or plans mentioned. None of them actually take me to anything close to showing various pricing options. Would you please provide a link, PDF or anything that shows your now
Question
Hi there, @user_eyl9j5! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with DVR playback. It sounds like it may be signal related. The first thing I would recommend is making sure the coaxial cable is conne
Dvr problem with upgraded 4k box
new DVR playback pixelated, skipping Just upgraded from no DVR to XG1v4-A box. Oftentimes during playback of recorded shows (all channels) the picture and audio is pixelated, skippy, and frozen, sometimes losing 20 seconds or more blocks of scene/dialog. When watching live I do sometimes notice occa
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user_543090 We are here to help you and happy to review offers your account qualifies for. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagin
Affordable Plans
Do you really need to cancel all Xfinity services in order to get affordable rates?
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Zpolisky32 Thanks for reaching out about service issues in your area after the recent storms. Our app provides the most up to date information on restoration we can provide that is updated by local techs. When it has no ETA for repairs it could be du
Frustrated Xfinity WiFi Outage
I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provid
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Hello user_tqo45w thank you so much for taking the time to reach out here on our Xfinity Forums! This would not be enough information for us to tell you if this is a legitimate Xfinity communication, but we will always encourage discretion when deali
received on cell phone --omqv46comcast.as-w5948client
they are asking for info re xfinity account including credit card info which i am not willing to give until i know what this is for
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Hi there, @user_sheviv! Thanks for reaching out to us here on the Community Forum. Sorry to hear you've had trouble getting an explanation of your bill. We can certainly review it and assist. Please send a direct message to us by clicking the chat ic
Countless hours wasted trying to get billed for what I agreed to
I just spent 2 1/2 hours being bounced from department to department and they disconnected me. I agreed to a package on January 6th. It should have been $215.95. Last bill was $307, next month is $237 and it shows March will be $273. This was my 3rd call this month! Billing sends me to Customer Rete
Question
Hey @user_2n23m4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your line being down. I would be more than happy to offer my assistance looking into this f
NEED INTERNET LINE RECONNECTED TO MY HOUSE
Hello, I live in Hendersonville, TN. The internet line from my utility pole to my house snapped off as a result of the recent ice storm. This happened on January 25, 2026. The line is still disconnected, and I still don't have internet. It has been over a week. I am attaching pictures of the detache
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yes, are there any additional costs?
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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Xi-6 “Status Unavailable” on web page. Okay on app.
Xi-6 shows as “Status Unavailable” on web page on both PC and iOS for months. (Voice and Data modem also show “status unavailable”.) Show as connected on app. Internet, STB and TV are functioning okay. I need to be able to restart just the Xi-6 box remotely, which is a feature that is not available
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X1
Hi there, @user_4oeyxi ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I can most definitely look into your payment concerns regarding being charge 3 times. Please be ass
Triple charges
I recently paid for xfinity mobile and my credit card was charged 3 times. Could you help rectify that?
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This service is horrendous
I canceled this service months ago after I found out that Xfinity was still charging me for service at an address I no longer lived at. When an agent called me to cancel my service so the next tenant could move in, I did so, and now I'm still receiving invoices and notifications that I'm behind on p
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Billing
Hello, yes, I am aware. However, even though it shows paid/ satisfied it still is negatively affecting my credit, which is why I respectfully and humbly ask Comcast / Xfinity to proceed with submitting a goodwill deletion request to the credit bureau
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
Question
Triple charges
I recently paid for xfinity mobile and my credit card was charged 3 times. Could you help rectify that?
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Customer Service
user_xivq7a At this time, the account would have to remain on your credit report as a Satisfied Charge Off. It's not deleted from the report because it was paid.
Good Will Deletion Request
Good afternoon, I am writing today regarding a past balance that was sent to a collection agency in 2021 for $151.00. This collection has since been paid in early 2022. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-d
Question
@XfinityMarcus, Your response did not make it to me through your community as no notifications were provided, I only learned of this response when a direct message was sent by another user who wanted to join a class action lawsuit. My servic
Cancellation online per California's Automatic Renewal Law (ARL)
Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Frustrated Xfinity WiFi Outage
I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provid
Question
Countless hours wasted trying to get billed for what I agreed to
I just spent 2 1/2 hours being bounced from department to department and they disconnected me. I agreed to a package on January 6th. It should have been $215.95. Last bill was $307, next month is $237 and it shows March will be $273. This was my 3rd call this month! Billing sends me to Customer Rete
Question
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Customer Service
Affordable Plans
Do you really need to cancel all Xfinity services in order to get affordable rates?
Question
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Billing
Hello, @user_mz58e! We can certainly help you make the changes you're interested in. To clarify, are you running into trouble when trying to make changes online, or in the app?
XfinitySara
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Switching To Internet Only Plan
Was there ever an answer on how to accomplish this
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