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Hi there, @user_6fnbe5. This error usually occurs when our security systems flag your internet connection due to suspicious activity, such as high outbound spam traffic, too many failed login attempts, or using a VPN. Make sure that you have the corr

XfinityFrank

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2 hours ago

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Temporarily blacklisted IP Address - try again later.

I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas

Question

Hello user_ecqsqj, thank you for joining us here in our Xfinity Community forum. We are happy to help you with your concern. Just to clarify, you are asking to have a phone outlet working? Do you have your modem plugged into a cable out let and a pho

XfinityJeffB

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2 hours ago

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Need a technician home visit - phone jack

In Edgartown, MA, we have a phone jack that is not working and may not have been activated when the room was remodeled. I've tried all the troubleshooting on line with no success. I want to schedule a technician visit to make the jack operable. Thank you, Iris

Question

U

Thanks. Any idea when new app or firmware/OS might be released?

user_v4tcef

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2 hours ago

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

Question

Hello, @rkdgusrn1 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I'd like to help stop the transfer. Account disconnects can be place up to 30 days out, so 3/28 would definitely be doable for getting

XfinityJustinC

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2 hours ago

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Need to cancel move request and disconnect service

Hi, I need to cancel my pending move request. I also want to disconnect my service effective March 28, 2026. Please advise on next steps.

Question

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Tampa Bay Rays Games Sarasota Fl

Sorry if this has been asked, but search didn't show anything. The Rays have dumped Fanduel, and now have their own regional network, called (I believe) "Rays.TV." The Rays have indicated that Xfinity will carry them in some markets. A google search, and Xfinity customer service have been no help th

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Channels and Programming

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Simple solution: ditch Comcast, go with Google. At least their email actually works.  Comcast either doesn't have the intelligence to handle this, or they are secretly forcing their users to use webmail, where they can conveniently pump you end

XfinityZLame

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2 hours ago

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Outlook 365 Email not connecting to Comcast Email servers

Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?

Question

J

I have followed your instructions for direct messaging and am waiting for a response currently. Thank you.

JELMORE

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2 hours ago

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J
Service at my home.

Good afternoon, I have been attempting feverishly to get Xfinity ever since the Aspen construction company came out and ran the line to my house. I am repeatedly being told no. I'm wrong. They did not run the line. Oh contrare, the line is in my front yard and powers my neighbor, who is even further

Question

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Need to cancel move request and disconnect service

Hi, I need to cancel my pending move request. I also want to disconnect my service effective March 28, 2026. Please advise on next steps.

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Customer Service

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We can help with your request here. Can you please send us a direct message with your full name and service address?   To send a direct message:    Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary C

XfinityEva

 replied 

2 hours ago

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Cancel Xfinity Internet Plan

Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.

Question

Post moved here to the Xfinity Compliments section.

EG

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2 hours ago

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Great review Sid [Edited]

I had an outstanding experience working with Sid [Edited: "Personal Information"] at Xfinity. From start to finish, she went above and beyond to make sure everything was handled perfectly. Her professionalism, knowledge, and willingness to truly help set her apart from anyone else I’ve worked with.

Question

Hello, @user_lkd7cf thank you for reaching out over Xfinity Forums. We have a few different ways to make a payment, and wanted to go over those options with you.  The easiest  isgoing either online or through the Xfinity App. There is also

XfinityJustinC

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2 hours ago

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Make a Payment

I need to make a payment

Question

U

@XfinityRaf​ Hi, and thank you for replying. I'm looking to cancel account and plan.

user_9dsgot

 replied 

2 hours ago

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Cancel Xfinity Internet Plan

Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.

Question

user_nt8csi Hi there! Our team would be happy to look into this for you.    Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" i

XfinityAirelle

 commented 

2 hours ago

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Item was missing from the box

I ordered a iPhone 17 Pro Max from xfinity. However, when fedex delivered it there was no iPhone in the box. Although the person that took was so kind to leave a box cutter inside after they taped it back up. I have been waiting on a email so I can upload the documents required. I just received an e

Question

U

Thank you for helping!

user_9dsgot

 replied 

2 hours ago

 to the conversation: 

0

U
Cancel Xfinity Internet Plan

Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.

Question

U
Make a Payment

I need to make a payment

Question

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Customer Service

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Greetings @user_lkd7cf, and thanks for posting to the Xfinity forums, I hope this message finds you well. There are quite a few different ways you can make a payment on your account, weather it be through the Xfinity app, or the automated system, or

XfinityJeff

 replied 

2 hours ago

 to the conversation: 

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Make a Payment

I need to make a payment

Question

U

I guess u don't want nt money

user_lkd7cf

 commented 

2 hours ago

 to the conversation: 

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Make a payment

I’ve tried to call twice today to make a payment of 156.75 since yall blocked ditto where I can’t do it online I can’t drive due to eye surgery

Question

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Hello I need help i have a brain injury Can anybody help me

user_lkd7cf

 commented 

2 hours ago

 to the conversation: 

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U
Make a payment

I’ve tried to call twice today to make a payment of 156.75 since yall blocked ditto where I can’t do it online I can’t drive due to eye surgery

Question

You have to know this is occurring because the problem has existed for years since the X1’s

bjs1245

 replied 

2 hours ago

 to the conversation: 

0

recording starts late and ends early

I understand that you are aware that all DVR recordings start late and end early. By adding the buffer to the beginning conflicts with the next recordings. When I am recording shows during prime time, I’m usually recording 5 shows and when they end I may be recording 5 more shows the following hour.

Question

U

Hello are you going to help me or not

user_lkd7cf

 commented 

2 hours ago

 to the conversation: 

0

1

U
Make a Payment

I need to make a payment

Question

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