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@user_zzqmy5 I'm sorry to hear you've been scammed and also paying for devices you didn't authorize to buy. I highly recommend you contact our Customer Security Assurance team. They will be able to open a fraud claim on those 5 phones. Please visit
Someone bought phones in my name can I get some relief from this
I have been paying for 5 phones that a person bought in my name without my permission. I have been paying for the phones for a year. I was scammed out of $100,000 and I now have to live on my social security. I can’t keep up with the payments is there a way to get some help with this? I just can’t a
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@AlannTenn Secondary users have different levels of roles you can assign. Managers are able to do many things the primary manager can outside of a few functions only the primary can do. Because of this it is best to have extra security features to p
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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Hello, @user_iofdyn please allow us to look into this for you. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell ico
Installment plan deception
My detailed post just disappeared—“oops, sorry, something went wrong, someone has been notified.” I have been nothing but patient and polite. I have waited three weeks for email confirmation of the installment plan I entered into. I have been reassured by two agents that the agreement is noted on th
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Greetings, @user_7y9vyw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in to your new account, but you have
Xfinity Support: Account
I have two account numbers and have been billed for each one. I have the same phone number and address for each account. However, I cannot log into the new account. It always takes me to my previous account and says no service. How can I log into my new account? I have already been billed but I do n
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Installment plan deception
My detailed post just disappeared—“oops, sorry, something went wrong, someone has been notified.” I have been nothing but patient and polite. I have waited three weeks for email confirmation of the installment plan I entered into. I have been reassured by two agents that the agreement is noted on th
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Billing
Hello, @guinneire We're truly glad to have you with us on the community forum. Please tell us the details of your concern without providing personal information. How can we help?
To Speak To Someone In The USA [Edited]
I have been on the phone tonight for 3hrs and 25 mins ,I need to talk to a live agent in USA [Edited: All Caps]
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In reply, YES, I have cleared cache and cookies, and yes I have the same results when using Firefox, Chrome, as well as Edge! I believe this is NOT a problem with my equipment, but a problem with Comcast!! As it turns out I DON'T have verification
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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Beyond disappointing… I signed up for Cable months ago, based on ESPN’s saying their new service would be included and 5 months later, nothing.
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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Greetings, @user_srebn7! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this eSIM activation issue, and I want to ensure you’re able to get in touc
eSIM activation failing outside the U.S. after port-in to Xfinity Mobile
Hello, I’m looking for advice regarding an eSIM activation issue with Xfinity Mobile. I am currently temporarily living overseas (in South Korea) and will not be able to return to the United States for the next few months. During this time, I recently ported my existing U.S. phone number to Xfinity
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xfinity mobile website
I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the
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Devices
@user_qas1uy Thanks for reaching out to us we do apologize for any inconvenience. Generally accounts gets blocked from accepting different forms of payment methods if there's been too many return payments. If that happens there's a block on your acco
Billing
My account has been blocked from accepting credit cards to pay my bill for almost 2 months, and no one can explain why? A ticket was created, and the ticket was closed without any resolution!!
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Good morning user_szerem! Thank you for sharing the trouble that you are having as well with accessing peacock premium as part of our Xfinity membership perks for our Platinum and Diamond members. I love being able to watch shows on peacock, so I'm s
peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
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I am having this same issue (Diamond member; cannot get Peacock to activate). Clicking "Activate Peacock" in the Assistant chat just takes me to the StreamStore FAQ page.
peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
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Billing
My account has been blocked from accepting credit cards to pay my bill for almost 2 months, and no one can explain why? A ticket was created, and the ticket was closed without any resolution!!
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Customer Service
user_dve6l3 Hi there! We get why you’re asking. Nobody wants to spend their weekend updating email addresses everywhere. Good news here. Your email address stays exactly the same. You’ll keep using "username@comcast.net". It
Email address for yahoo mail
Will my email address remain the same ie. username@comcasr.net or will it have a yahoo domain. Hoping I don’t have to updated contact info at all my online account and recovery/2fa addresses
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Since sending my original message, I received an email this morning, informing me to activate Peacock and that it was included with my Xfinity service. After logging in to the Xfinity app, I clicked the Activate Now button, and I now have Peacock Pre
Peacock Premium offer not showing for this Diamond member.
I'm unable to see a link to the Peacock Premium offer. I am a Diamond member and today upgraded to 1GB Xfinity Internet. Can you help? Thanks.
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This whole changeover has me upset too. I have several yahoo accounts already. With all the money we pay to Xfinity over the 36 years I have had them. You would think they could have there own email program. Disgusting how this whole thing is
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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user_vghn5a Hi there! Thank you so much for using our Forums and for taking the time to contact us about the equipment charges you are seeing. I am happy to work with you to get a look at what is going on. To get started can you send us a DM with you
XfinityJorge
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Flex box
I’m having equipment in my bill I never received. I never received or connected a flex box. Please remove from my account.
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