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new remote
remote dose not work ,new battery, tryed unpair, and repairing ,still not working,unpluged box for 30 sec. is a new remote on the way?
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Channels and Programming
Hi @user_5b3bfm. Are you still having issues with your Wi-Fi connection?
Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
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I am having the same problem on my Ipad2025 and iPhone16e. None of these suggestions have fixed it for more than a cycle.
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
Question
I am having the same problem on an iPad 2025 and an IPhone16e. None of the suggestions above have helped.
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
Question
I agree with you 100% on this! We are also paying an astronomical amount of money every month and should be able to get basic channels. I feel like we’re being cheated every time I see the Xfinity bill. It’s a very high price to pay for
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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Thank you, You’ve explained what I was gonna say almost verbatim. I have experienced the same problems that you’re having, and it doesn’t make any sense. Apple really needs to up their game and play nice with others in the sandbox.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Noone has still fixed the issue.
Cable wire still not fixed
Xfinity hooked up a green wire form the Xfinity box to my panel lid . Now you can hardly get it open. I returned a call to a rep who was a male As he told me it would cost me 100.00 to get it fixed or they would have to replace everything or dig or bury a ground wire. He said there was no listing fo
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Thank you so much for clarifying that for us, @user_dm70hu! We would be more than happy to further dive into the account with you to troubleshoot. Can you please send us a DM to get started? Please send us a direct chat message with your full
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
Question
Hello user_tt299t thanks so much for contributing to the conversation here on our Xfinity Forums! When setting up Xfinity Email via a third-party server, it is important to ensure all email setting are accurate and that Third Party email access has b
Problems accessing email from my iPhone 16 Pro Max
Can't access my Xfinity email account on my iPhone 16 Pro Max for last 4 days. Today I went to the Apple store, and they helped me delete then reinstall my account with a new password. This worked for less than 2 hours. Now once again I'm getting the same messages on my iPhone that the Comcast app i
Question
will i lose my comcast emails if i don't migrate and create a new email address
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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How long can I keep my comcast email if I don't want to transition to yahoo? If I don't transition and it goes thru outlook will I still get my emails?
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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No. I use it to check the status of the WiFi equipment when the WiFi starts dropping but when troubleshooting via the App it asks me whether I'm having the issue when accessing web pages or when using Apps and I haven't gotten past that point because
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
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The audio drops usually after a commercial. Mostly on CNN & MSNOW. Those are the channels I mostly watch. I uninstall almost daily. Clear cache & data. Signing and out. I turned off allowing Xfinity to pick best channel. I've tried every thin
Stream App issues
It's not working on fire stick either!! I've tried everything. And miss me with your standard reply cause that's [Edited: "Profanity"] too!! Fix the app!!!! I get the feeling it's a way to force us into a box so let me be clear, I pay too much already and will NOT rent your box. I'll just shut it do
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user_8bqvt0 Thank you for the additional information. We can escalate your concern to the Xfinity Mobile Corporate Escalation Team for an in depth investigation. Please send us a direct message. How to: Direct messaging within the
400$ credit never applied since dec2025
I want to resolve this issue urgently because im calling every month to fix this which comes to the point of frustration. I bought iphone 16 and iphone 16 plus they said its on promotion for 400$ off but whoever placed the order never applied the discount even on statement it show one number even th
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Hello user_c6jt6k Thank you for the post! Did you pay for the device cost as a part of a final bill? Typically, it would be itemized onto the statement listed related to a device service cost.
Complete Recovery Corp Emails Don't Stop
Hello, I had cancelled my Xfinity service but lost an item for return. I contacted a customer support agent and was able to pay off any associated dues to the lost item in December. As far as I can tell, my account balance is $0. Complete Recovery Corporation continues to contact me, stating that I
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Good afternoon @user_jrw8sn. Are you getting an error message when trying to access your email? Are you using the XFINITY website or a third party app?
I need to access my email. Edit (Personal Information) please make this work. I do not want to change to Yahoo or any other servers.
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No i usually called customer service
400$ credit never applied since dec2025
I want to resolve this issue urgently because im calling every month to fix this which comes to the point of frustration. I bought iphone 16 and iphone 16 plus they said its on promotion for 400$ off but whoever placed the order never applied the discount even on statement it show one number even th
Question
Xfinity / Comcast has had no problem constantly raising cable plan rates every chance you get. NOW you claim poverty since Scripps (WXYZ ABC Detroit here)isn't meeting your demands? SO, when do viewers get a refund on OUR monthly bills for a very va
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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waiting for new remote for a week, when is it comming?
user_mrll0v
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3 hours ago
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new remote
remote dose not work ,new battery, tryed unpair, and repairing ,still not working,unpluged box for 30 sec. is a new remote on the way?
Question