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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

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Your Home Network

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Howdy user_11vneq 👋 Thanks for reaching out with your concerns in our community, and we're happy to help! To confirm, are you trying to add a comcast.net email to the native iOS mail app?

XfinitySeth

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2 hours ago

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Email on iPhone

I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook

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I sincerely apologize for the stress this move has caused you. I hear your frustration loud and clear, and it’s disappointing that our systems and teams haven't hit the mark for you yet. This is definitely not the smooth transition we aim to pr

XfinityQuemekia

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2 hours ago

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Customer service

The worst experience I have ever had. I went to change my address and the PEOPLE WORKING cannot do it. I call the stupid robot and it doesn’t work or help. My issue is still not solved. All I got was “sorry” from the people.

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Hey there, @user_vtbdss, thanks for reaching out through Xfinity Forums. We would be happy to help with making changes to your plan to better meet your lifestyle needs. Can you please send us a Direct Message with your full name and your full address

XfinityJeniece

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2 hours ago

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Canceling my TV plan

I want to cancel my TV plan

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Statement

I need to view my Statement

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Getting Started

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Hello @XfinityNatalie, you have answered the question.​ I looked on YouTube and found a video from Spectrum using the Xumo Stream Box with their Spectrum Stream app, similar to the Xfinity Stream App, that shows how to navigate the app. It appears to

Macuser4770

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2 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

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user_zbcfdo Sorry to hear that you're having trouble accessing your email. Are you using a third-party client like Outlook, Mailbird, Thunderbird, etc, or directly from the Xfinity website portal?  

XfinityThomasD

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2 hours ago

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Can’t access email

Can’t access email. Put in password and nothing connects

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Thank you for reaching out here. The direct message icon should be on the top right of the screen to the left of the bell icon. If that is not present you can use the https://forums.xfinity.com/direct-messaging to send a direct message. 

XfinityJohnG

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2 hours ago

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Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum tier?

I initially qualifed for free Peacock when signing up 5 years ago, but didn't get their streaming device and therefore didn't activate it. Now, I have become a platinum member after 5 years of service, and I'm trying to get the "Peacock Premium, on us" listed on xfinity.com/membership for my account

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user_zujpg3 You can view your Xfinity bill by signing into your account on the Xfinity website, using the Xfinity app, or checking through your X1 TV Box. Have you tried any of these options?  

XfinityVictor

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2 hours ago

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My bill

How can I see my bill

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U

I've gone through the same thing. I opened a complaint here and with the FCC about their billing and customer service issues.  I have gotten told so many different things when I contact them about my bill and every agent tells me something diff

user_fwegqh

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2 hours ago

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Untruthful customer service

Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w

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I can not find the direct message location anywhere, I am also a platinum member and peacock is coming up as im not eligible as well

user_d8b3bf

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3 hours ago

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Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum tier?

I initially qualifed for free Peacock when signing up 5 years ago, but didn't get their streaming device and therefore didn't activate it. Now, I have become a platinum member after 5 years of service, and I'm trying to get the "Peacock Premium, on us" listed on xfinity.com/membership for my account

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Thank you for your reply, @user_3j4b0n To identify your Xfinity Mobile unlimited plan, log in to the Xfinity app or Xfinity Mobile website and navigate to the "Services" or "Account" tab to view your line details, data usage, and plan

XfinityRichard

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3 hours ago

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Traveling to Mexico

Will my Cell Phone work in Cancun Mexico?

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Email on iPhone

I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook

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Sign-In and Account Management

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do I have a premium plan

user_3j4b0n

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3 hours ago

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Traveling to Mexico

Will my Cell Phone work in Cancun Mexico?

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Hello user_afd3i2, we are here to assist you. Please know that multiple posts will not get you a faster answer, your initial request is sufficient. To cancel an order will require some private information. If you would, send our team a direct message

XfinityJeffB

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3 hours ago

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Cancel Order

I have an order for Internet Wifi that I want cancelled. Can you help me?

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New router causing irregular connection with Steam and browsing

I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou

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Your Home Network

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Hello, user_8z3qzi. Thank you for reaching out to us here for help to cancle your services. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:&bul

XfinityThomasA

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3 hours ago

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Cancel service

I need to cancel my service.

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Hi there, @user_3j4b0n How exciting, I would love to be in Cancun now. Yes, your Xfinity Mobile phone will work in Cancun, Mexico. If you have a Premium Unlimited or Unlimited plan, unlimited calls, texts, and 5 GB of high-speed data are included, wi

XfinityRichard

 commented 

3 hours ago

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Traveling to Mexico

Will my Cell Phone work in Cancun Mexico?

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Cancel Order

I have an order for Internet Wifi that I want cancelled. Can you help me?

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Customer Service

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Traveling to Mexico

Will my Cell Phone work in Cancun Mexico?

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Customer Service

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