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Hello @user_lnyel3 We will need to get into the account. I would want to make sure the upgrade back up to the 500 actually processed correctly because 250 would not be abnormal on the 300 plan. If the plan went through correctly we can run some addit
Used to get 500mbps but I am not only getting 230ish mbps
Hello! I was getting over 500+ download speeds for months on end. A few months back, I decided to see how 300 down felt. After a few weeks at 300ish, I went back to 500 download speed, but never got the speed back up to 500. It only ever caps out at 250 down. Any help for what the heck is happening?
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@user_pmznhp We can certainly check any previous tickets to make sure the proper one was submitted. In these cases if you are looking for reimbursement we will want to open a damage claim. Please send us a direct message with your full name and the s
Property Damage and No Help
Xfinity has a big junction box (cable tv dog house) installed on the side of my property. They had to replace it but the new box was bigger. They removed a substantial root from a tree and the tree fell only a couple of weeks later. The box is lifted out of the ground and the tree is in my driveway.
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I have egg on my face! I figured out why I couldn't send from my Comcast address. I took notes all week as I tried different changes that didn't resolve the imap receiving problem and realized I made a change to the smtp port# and didn't put it back
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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@user_4c29o2 Thanks for adding to the post, and trying the suggestion from our Expert. I checked and there are no issues reported with the email service. What happens when you log in to your account directly here https://www.xfinity.com/email.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_3fhq93 Thank you for letting us know you have not received the expected equipment. It is never fun when a package goes missing, and we would be more than happy to help make sure this is reported and you get the replacement you need. If you could
Lost equipment
I am writing regarding equipment that was sent to me but is currently unaccounted for. According to my records, the equipment was shipped and it said that it was delivered but I have not been able to find it. I want to make sure this issue is resolved as soon as possible to avoid any incorrect charg
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@user_ldk2ug, I understand this isn’t the update you were hoping for, and I truly apologize for the frustration this is causing. At this time, our engineering team hasn’t provided any new information, so we’re unable to give a timel
View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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Hello, user_ntaagv. Thank you so much for taking the time to reach out to us here in the Xfinity Forums and for adding your voice to the conversation—we truly appreciate it! This channel change happened because the local carrier is no longer ab
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Good evening b_t I can assure you this is not the experience we want for you. I would be more than happy to look into this, and to assist you further. I will need some additional information. Please send us a direct chat message with your full
What to do when Xfinity support can't solve a problem?
I've had a problem with Xfinity billing since August of 2025. Not 2026, 2025. I cancelled Peacock Premium Plus back then, but it never sticks. I have had hour-long sessions at least 6 times with even more customer service reps. They all say they will fix this and they are able to fix it. It's been e
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Please move to Billing - Long Time Xfinity Customer with Autopay & Paperless Billing - Promotion Expired
Hello, I'm a long time xfinity customer of over 20 years. My current promotion has expired and I've been enrolled in Every Day Pricing. An Xfinity agent asked me to make a new post here when my promotion expired. I'm enrolled in Autopay through Checking and have paperless billing. I'm happy with my
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Your Home Network
Used to get 500mbps but I am not only getting 230ish mbps
Hello! I was getting over 500+ download speeds for months on end. A few months back, I decided to see how 300 down felt. After a few weeks at 300ish, I went back to 500 download speed, but never got the speed back up to 500. It only ever caps out at 250 down. Any help for what the heck is happening?
Question
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Customer Service
Property Damage and No Help
Xfinity has a big junction box (cable tv dog house) installed on the side of my property. They had to replace it but the new box was bigger. They removed a substantial root from a tree and the tree fell only a couple of weeks later. The box is lifted out of the ground and the tree is in my driveway.
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Customer Service
@user_n41d48 The one positive, though fleeting, experience I had with all of this was that the wait/hold time to get a human for the fake/imposter Xfinity was really short... I'm not sure I'd count that as a positive..... And, Comcast did acknowl
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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@XfinitySara So, I guess you're not even going to respond to my comment. Why don't Xfinity agents want to help their customers when the issue is with Xfinity?? This is not a user issue, it is an Xfinity issue and NO ONE is willing to help.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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Good evening NYRanger_we would be more than happy to assist you with this. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so
Support getting refund after closing account
I found that I’ve been being charged since suspending my account when I moved. I talked to live chat support who said they were escalating a ticket to issue my refund after confirming the was no service use on the account since then. They said to return the equipment which I did the same day I talke
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order number
I placed an order online to change my TV service. I have not received an email or change of service at all. I do have the order number from when I press submit. I ended up going through and doing it again with the cancellation department. They couldn't see it as I was doing it with them online after
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Channels and Programming
@user_ldk2ug Ok....your response is really not a response and has been repeated to me 7 times now with Xfinity customer service. The only way I seem to get an answers is with a detailed letter to FCC and copy Roberts and Cavanagh. Tis so ve
View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
Question
Hey there user_k0wb9o 👋 Thanks for stopping by our community! I know how useful having the same channel on two different broadcasts can be, especially when I'm trying to catch something I miss hahah. If you have the program you're wanting recorded s
XfinitySeth
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Record same program at different times.
ABC Nightly news is on at 2 times most days in my area. I want to record BOTH versions, as there is a West Coast variant that is not always available. I have tried everything I can think of, but the DVR will not record the later variant. Suggestions?
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