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Hello @user_e4rhks, we'll be able to get you up and running! Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a "Direct Message" to X
Internet set up without the app
The app will not load, can I possibly set up my equipment without using it?
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I am told you can also plug those boxes into Ethernet. However, there is no reason you can't swap that box for a XG1v4.
Can I get an XI6 replaced with an XG1V4?
@Xfinity Support Just setup new service and got an XI6 as my primary/only X1 DVR. It gets put into a very bad WiFi coverage closet location where a previous DVR was (there is a coax outlet there). I have previously had an XG1V4 and would really prefer a swap if at all possible. Thanks, Ed
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Internet set up without the app
The app will not load, can I possibly set up my equipment without using it?
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Customer Service
@user_gddmol Activating with the app is the easiest way to get this started as a self service option follwoing the steps found here. https://www.xfinity.com/support/articles/activate-xfi-gateway-app If you prefer for us to manually activate th
Activate new modem router
I received a New modem and router and need to activate it. I do not have the app and will not download it.
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Good evening user_2j2sm3 👋 I appreciate you taking the time to become a member of our community to speak with us, and even more so appreciate the extensive detail you provided on your concern. Based on what you outlined, I'd be just as concerned, so
I need help with a construction issue. Please ask me to DM you
Hello, I am a homeowner in Newcastle, China Falls. Last week, a Comcast construction crew arrived to install a second large utility pedestal on the easement bordering my property. They did not have the required permit documentation on site, and after we asked about it, they left and stated they woul
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Activate new modem router
I received a New modem and router and need to activate it. I do not have the app and will not download it.
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Customer Service
user_naqka7 thank you for using the Xfinity Community Forums page to reach out. Did you require assistance currently with a mobile device activation? We would be more than happy to assist you if so.
Xfinity cannot activate my phone number ported from T-Mobile. Now I cannot access any of banks or my password manager due to MFA
Two weeks ago, I ported all of my lines from T-Mobile (now regretfully) to Xfinity Mobile. (What a mistake). Xfinity, has 5 of my lines activated, 2 of my lines are stuck and xfinity does not know what-to-do. They open tickets that have a resolution period of 72 hours. When I call to check on the st
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Two accounts, two separate addresses, same contact info...please help
I had Xfinity services a couple of years ago when I was partnered. We have since split and moved away. I signed up for NOW internet last week for my new apartment; when I input my phone number, the site informed me that I had an account already associated with this number: did I want to link the acc
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Your Home Network
I need help with a construction issue. Please ask me to DM you
Hello, I am a homeowner in Newcastle, China Falls. Last week, a Comcast construction crew arrived to install a second large utility pedestal on the easement bordering my property. They did not have the required permit documentation on site, and after we asked about it, they left and stated they woul
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Customer Service
Thank you for allowing us to address your questions regarding your autopay discount @user_s5r6qi. If there is anything you need in the future, please reach back out on our Forums. Have a great week!
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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Was it ever remedied? I am going through a similar situation sadly.
Xfinity cannot activate my phone number ported from T-Mobile. Now I cannot access any of banks or my password manager due to MFA
Two weeks ago, I ported all of my lines from T-Mobile (now regretfully) to Xfinity Mobile. (What a mistake). Xfinity, has 5 of my lines activated, 2 of my lines are stuck and xfinity does not know what-to-do. They open tickets that have a resolution period of 72 hours. When I call to check on the st
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@XfinityMatthew Thanks. I sent the message w/ my name and address. Anything else I should add, or will they be able to see these messages already?
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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nope going forward was going to be 195, cancelled after getting the same ring around from every support person, even customer retention, wild, has to be illegal if I documented it correctly with screen shots.
Deceptive pricing - Bait and switch INCREASED my bill
I was paying ~$173 per month, and saw I could upgrade my internet, it said my new bill would be $162.40 per month. Have an email with this exact figure. Then I see my new bill, $195 per month! Spoke with someone on phone immediately about this increase, and they said to call back when bill hit, and
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Thank you very much for the clarification. I will be happy to look into that contact with the phone agent further from here if you would like. I would need to have you send me a direct message with the full name and complete address for your service.
Horrible Agent - Bad Customer Service
Can you guys please train your agents to stop bickering and escalating conversations? I had an agent mock me and belittle me when I requested wireless internet my unit does not have any coax cables no modem to connect a router there’s no phone jacks or WAN onsite I need wireless internet the agent m
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@XfinityBrianH this wasn’t in the store this was over the phone
Horrible Agent - Bad Customer Service
Can you guys please train your agents to stop bickering and escalating conversations? I had an agent mock me and belittle me when I requested wireless internet my unit does not have any coax cables no modem to connect a router there’s no phone jacks or WAN onsite I need wireless internet the agent m
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Hey, @user_8cd306! Just checking in again. We're still working on the issue and will continue to check in until this is fully resolved. Thanks for your patience. We'll talk soon.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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HOW DO i GET MY ACCOUNT NUMBER?
I NEED MY XFINITY ACCOUNT NUMBER
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Sign-In and Account Management
user_41lt0u Always happy to help! Please let us know if you have any other concerns we can help with!
cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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Oh, the issue was the equipment in my area was overcapacity. Apparently an upgrade was supposed to be done in May of '25 and it got indefinitely delayed for reasons unknown until they finally got it done near the end of December. So anyone who else w
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Internet drops out everyday at the same time
Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to
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