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@user_fkuq59 Have you reset your Xfinity ID password and then updated that same credential information inside the 3rd party email apps?
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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@user_ekvv6d Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.
Daily outages to my house only
I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c
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@EShade01 I can understand the frustration, @EG would be correct that the only static IP we offer is for our Business Class customers.
IP Address Geolocation Issue
I reside just outside of Philadelphia and was trying to stream an NHL game involving teams from New York on ESPN+. I received an error saying the game was blacked out. The issue is that I don’t reside in the New York area and it was an out of market game. I need to get the geolocation of the IP addr
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hingadingadergin Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Mess
Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.
I need direct line of communication with a high level tech on configuring my newly installed device. I began going through communication on reddit this morning: https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/ It appears that I am being gho
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https://forums.lenovo.com/t5/motorola-edge-2025/Edge-2025-won-t-use-a-different-ringtone/m-p/10018083?page=1#10065455Here's the full thread. I'm about to try the RSA tool. Wish me luck!
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Ok, thank you so much for the update. Please keep us posted.
Packet Loss
Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h
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Hey there, @user_4zml8u. Thank you for creating this post within our community forum so that our Digital Care Team can take a closer look! It would be my pleasure to check the status of your ticket and help escalate things further however necessary.
property damage claim
i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"] we are now at January 15 and nothing has been done even though the email said they would contact me within one bus
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@Erus Oof. Over on the Motorola forum, an agent gave me steps to reinstall the firmware on the phone. I'll post a link to that in a minute
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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RE: Billed for Old Address
Same, have been billed for old address 4 months after moving
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Billing
@jeremy303 both great questions and want to answer those for you: 1 - There won't be any penalty to switch to your own modem, if you're paying the $15 Xfinity gateway lease charge that will get removed when the leased equipment is returned. 2 -
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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How to post publicly
Billing after cancelation
I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.
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Essentially, I am trying to bypass any security/port forwarding policy to allow me to utilize my Enterprise grade firewall as I did with my old DOCSIS connection. The biggest issue here is that because I do not have any robust control over port forw
Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.
I need direct line of communication with a high level tech on configuring my newly installed device. I began going through communication on reddit this morning: https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/ It appears that I am being gho
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Greatly sorry for any confusion, but we do not provide transcripts of chats, or recordings of phone calls. We can absolutely help resolve the issue though. We are a corporate based team, and also here to make sure you get first-class support. Could y
Re: Chat Transcript
Lisa did not resolve my issue, I still don't have a copy of the transscript
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Same, have been billed for old address 4 months after moving
Billing after cancelation
I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.
Question
Re: Chat Transcript
Lisa did not resolve my issue, I still don't have a copy of the transscript
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Devices
hingadingadergin We are the same team that handles our Reddit page. Can you please provide some details on what is happening with the XER-10? That device does not support bridge mode. There is an inline ONU that converts the fiber to coax transmissio
Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.
I need direct line of communication with a high level tech on configuring my newly installed device. I began going through communication on reddit this morning: https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/ It appears that I am being gho
Question
property damage claim
i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"] we are now at January 15 and nothing has been done even though the email said they would contact me within one bus
Question
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Customer Service
'Click here to Re-login and Update now!' and 'Clicking here' are links to scammer sites! Do not click! Check email that claims to be from Comcast/Xfinity with their Connect webmail (htt
BruceW
commented
3 hours ago
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Email received regarding Comcast email service and access to it.
Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step
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