Xfinity Community Forum

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Xfinity has charged me unreturned equipment fees for over 72 months. Those fees pay for the equipment themselves. After being a customer for so long, paying for the crappiest internet service and home alarm service that never worked for so long, they

user_e6u7kl

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2 hours ago

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Billing

I received a crazy bill for unreturned equipment. I have been charged an unreturned equipment fee for like 5 years and I need that reduced and I need this bill discounted. How do I handle this? This is how they treat "diamond" customrs.

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Disable XB7 public WiFi hotspots

I have Xfinity fiber service with a Nokia fiber ONT connected by Ethernet to a white Xfinity XB7 gateway (CGM4331COM). My ASUS router handles my home network, but the XB7 is still broadcasting the public SSIDs “xfinitywifi” and “Xfinity Mobile.” I confirmed these are coming from my XB7 by unplugging

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Your Home Network

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clhung -Hello, and welcome to the forums! Our team would be help! Have you had a chance to check out the studen plans avialble online here?

XfinityThomasA

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2 hours ago

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Switch to student plan

Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something

Question

@user_gnyvi4 thank you for taking the time to reach out to us! Have you attempted any of these steps? Have you been able to split the bands through your Xfinity app or the admin tool? Use the Gateway Admin Tool Connect to your home Wi‑Fi. Open a b

XfinityAbby

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2 hours ago

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Split band

I have a XB8-T and need a 2.4GHz Checked in app and there isn’t an option to “pause 5G” nor to rename to 2.4; both of these options I found in the forum and non are an option for me. How I access 2.4??? PLEASE HELP

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Is the $10 per month credit with autopay available on any level of internet service? I have internet essentials and this would reduce my bill to $4.95 per month.

yoregano

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3 hours ago

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$10 monthly credit for autopay

I signed up for Xfinity about 2 months ago. At that time I was promised a price reduction from $70 to $60 when I signed up for autopay. My first 2 months billing is still at $70.I am enrolled for autopay. When will this take effect ? I should be credited for $10 X 2 months so far. Regards, John [Edi

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Hello @user_3shvfp thank you for taking the time to reach out on our community forum. I would be happy to review plan options that will work for your household. Please send us a direct message with your full name and service address so that we

XfinityAbby

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3 hours ago

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my bill went up from $40 to S70 as internet only promotion ended last month. need bill close to $30-$40

Need to get my internet only bill close to $30 to $40

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Yes, my question was answered by direct message. Thanks 🙏

user_r03dmc

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3 hours ago

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Outside cable connection to xfinity box

need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that? I can do inside installation myself

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COAX CABLE INSTALL

I got my modem but it needs a coax cable. My apartment doesnt have one. How can i get help installing this?

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Your Home Network

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Hi there user_zywdtp, and thanks for reaching out here on the community forums! I'm not a fan of increases myself, so I'm sorry to hear that your bill rose on you. It sounds as though you had a one-year promotion in place that expired. For future ref

XfinitySean

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3 hours ago

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I would leave 0 stars

I would leave 0 stars if possible. I signed up for a gig a year ago, had to go in store because it wouldn’t recognize my address online. Was told to get plan with TV and phone because they had a deal. I did not use the plan only the gig. Now!!! A year later they upcharged my internet plan $50! And t

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Deflect deflect deflect

Many users request a live agent by the phone and your responses are to deflect. What is a LIVE AGENT PHONE NUMBER?

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Customer Service

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Lowering monthly payment

My current $134 internet bill is out of my budget. After being a loyal customer for over 10 years, I would like to try and keep my services with Xfinity but am struggling to do so. I’d like to keep my current internet speed as I was advised years ago while in store speaking with a customer service r

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Customer Service

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user_q1o45w I appreciate that additional information, let's see what we can do to troubleshoot this issue for you today and get your DVR back to working as intended. Have you already attempted to access the troubleshooting information listed on the X

XfinityMarcus

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3 hours ago

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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Switch to student plan

Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something

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Billing

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Thank you for the update. Has this ever happened before or was everything working previously?

XfinityAbby

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3 hours ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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I was advised to schedule a 4th tech visit in just about two weeks! Every time I have to reset the process because they keep closing the ticket as if the issue has been resolved, although the issue has NOT been resolved! This is getting ridiculous be

user_0e5070

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3 hours ago

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Speed Issues after upgrading to Next-Gen Symmetrical Internet Plan + XB10

Hey all, hoping someone from the team (or anyone who's hit this) can help. For years, I have had the 2-gig plan with an XB8 modem. Recently, my neighborhood got next-gen symmetrical speeds, and I switched to the XB10 modem, but I started running into speed issues right away. Here's a breakdown of ev

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Have cable and have been without channels all day. It allows me to c the guide but when I click on any channel it says xre 03059. Have done every reboot possible. Comcast can not come for a week and I am a Diamond member and have been with them about

user_pkx0h5

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3 hours ago

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Xre 03059

Have cable and have been without channels all day. It allows me to c the guide but when I click on any channel it says xre 03059. Have done every reboot possible. Comcast can not come for a week and I am a Diamond member and have been with them over 30 years

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I would leave 0 stars

I would leave 0 stars if possible. I signed up for a gig a year ago, had to go in store because it wouldn’t recognize my address online. Was told to get plan with TV and phone because they had a deal. I did not use the plan only the gig. Now!!! A year later they upcharged my internet plan $50! And t

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Billing

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Thank you for reaching out to our team about that subscription issue. Are both of the subscriptions showing on your Xfinity bill?

XfinityJohnG

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3 hours ago

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2 Netflix subscriptions and I only want one

Please fix my account

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I’ve rebooted and refreshed my account countless times they’re having a technician come out, but according to the Internet, there’s an authorization issue with my account. I don’t know what to do. The customer service reps take me through the same pr

user_sehdal

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3 hours ago

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XRC 00002

have an XRE-00002 error code and my guide data is completely corrupted. I am missing CNN and MSNBC. I need an official employee to help me fix my backend account entitlements."

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Peacock

I got emails I get peacock for free but I. Can't activate Also I no longer get calller ID when got new modum

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Customer Service

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