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Hello @liva, I would be more than happy to help you with your TV concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if nec
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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enenkei, hello there and thank you for reaching out. I apologize about your experience and is very glad you've done your part in the execution. It would be an honor to help you with this matter. To move forward with your concern, please send us
iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver
Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max. On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx dri
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As user @Again stated you will most likely need to set it up for each device.
migration question
I have 2 ipads and a iPhone. When I set up Apple mail for the iPhone, will I also have to do the same for the 2 iPads?
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Our team is here to help! @user_1e7c5x Our latest plans include an Xfinity Gateway which comes with the plan as opposed to an older plan which had the Xfinity Gateway billed separately. Did you make a change to one of the new plans?
Equipment Rental
I just learned at the Xfinity store that they no longer charge "rent" for Xfinity equipment. I was told they were forced to stop to keep up with competitors (who were not charging rent). Okay, great, so would Xfinity have then stopped charging their current "rental fees" to customers and would the c
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Hey there, thanks for taking the time to post on our community forums! Even though Xfinity is no longer supporting cable cards, our team would be more than happy to see if we might be able to get them reactivated. I see that you've already reached ou
My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
Question
user_mkwtjy Thank you for stopping in for help with canceling your services we hate to hear you are leaving, but we are able to help get a disconnect set up for you. If you could send our team a direct message with your full name, the name listed on
cancel service
I want to cancel all xfinity services effective immediately. The options on the website only allow a call back in 4 days or store visit. I need to cancel now.
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Thanks for taking the time to post on our community forums, LuisSM0324! ! I recently moved myself and know all too well that it's not the best experience, so I'm truly sorry for any additional stress that might have been added by having that order pr
Billed before the set up date
I set up a plan online to get the equipment sent by February 1 since I’m moving soon. I got the modem sent to the address today over three weeks earlier than planned and now I’m getting billed on the 16 for a service I wouldn’t be even able to use until at least 2 weeks after the paying the bill. Al
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missing old emails
xfinity.com and Outlook are only showing 30 days of emails, what happened to all my old emails?
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My CableCards got deactivated by mistake - how do we fix?
Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A
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Non-X1 Service
A few years ago....the broadcast fee was 8 bucks per month.
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
Question
Not just customer service even the Xfinity Field Sales Consultant also dont care as i was in touch with them to add lines and after adding 4th line they just disappeared until then it was constant calls and follow up. After 4th they started to ghost
Why is xfinity customer service this worse?
I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.
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Why is xfinity customer service this worse?
I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.
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Customer Service
@XfinityGabriel yes, I’m the only subscriber.
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
Question
Yes, I’m only subscriber.
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
Question
Good afternoon user_etzu3x. Thank you for reaching out through our Xfinity Community Forums. You have reached the right place, and we will be happy to assist you. I know you mentioned the cables have been checked. If you have not done a restart to th
Not conndcting
New set top box won’t connect to tv. I get a welcome sign and after several minutes a message that says there’s a problem. Check cables. Done. This has happened several times. Can’t connect. Does the box need to be reset
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likeitisteller - Thank you so much for taking the time to share your feedback. It’s not the level of service we ever want anyone to have. Our team would really appreciate the opportunity to speak with you in more detail so we can fully understa
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
Question
user_cm77ur Thank you so much for stopping in for help with transferring your number. With any phone provider, the number does still need to be active and in working order to complete a port/transfer. Once the number is no longer active, it begins th
SECURITY PIN
I was planning on transferring my service but waited til the service was disconnected. Now I need a security PIN or TRANSFER PIN without getting it text tome since I can’t receive texts. [Edited:all caps]
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Some Comcast rep telephoned me yesterday evening. The rep hung up as soon as I put the receiver to my ear. We could have settled this yesterday. The rep left no voicemail; so, I had no one to ask for. Whoever answered when I return
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
Question
Happy Saturday user_r4hzm5 👋 I appreciate you joining us in our community, and even more so for the big move you made to join the Xfinity Mobile family with your four lines! After reading your situation, I can definitely understand how you feel and
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Why is xfinity customer service this worse?
I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.
Question