Xfinity Community Forum

Hello @Shaquna, thanks for taking the time to leave a post. Sorry to hear you’re having trouble unpausing your devices, which can definitely be frustrating. When you open the Xfinity app and go to the Wi-Fi tab, do you see both your connected a

XfinityMarshante

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11 hours ago

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Unpause devices

I can’t unpause devices and there no option for me to unpause my devices

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user_k48njc We appreciate your feedback and welcome any recommendations that can help improve our customer experience. We'll make sure to pass this along. Happy holidays!

XfinityDilary

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11 hours ago

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Does not make sense

I recently purchased a smart watch. A week later there was a promotion for $150 off a watch. I contacted customer support to get the deal as I purchased a week prior. In order to get the discount, they needed me to send back the watch I purchased and then purchase the same watch again and send it ou

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@XfinityQuemekia I trusted the agent when he said no changes to my account. I have the transcript of the chat. I just listened to him and clicked and accepted. You are telling me it’s on me to not trust a Comcast employee who tells me in writing not

user_d1golz

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11 hours ago

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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Thank you for your response, I appreciate the timeliness. Just food for thought in operations and how it affects the customer. I think the company should look at operational efficiency and how it impacts the customer as it relates to promotion

user_k48njc

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11 hours ago

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Does not make sense

I recently purchased a smart watch. A week later there was a promotion for $150 off a watch. I contacted customer support to get the deal as I purchased a week prior. In order to get the discount, they needed me to send back the watch I purchased and then purchase the same watch again and send it ou

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Or escalate it to the office of the president. I assure you the answer isn’t too bad an agent defrauded and tricked you and there is nothing that can be done. Again I have the snapshot of the chat.

user_d1golz

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11 hours ago

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

Question

Did you confirm the details of your order before agreeing to the change of service @user_d1golz?

XfinityQuemekia

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11 hours ago

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

Question

Email not sending

None of my emails are sending on my Comcast account through any app on multiple devices. It’s happening on both Android (S21) and iOS (iPad) and in every app that I have my Xfinity account installed in (Gmail, resident Apple email app, and Samsung mail). started last night happening randomly on vari

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Email

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That is an unacceptable answer. This was fraud and the customer loyalty department told me it could be restored but would take 24 hours. I am concerned because he said I would get an email confirmation which never came. This was fraud by an internal

user_d1golz

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11 hours ago

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

Question

Hi @user_d1golz, thanks for taking the time to reach out. I am incredibly sorry to hear about this experience. If you were on a grandfathered or legacy package, once those plans are changed, we are unable to revert to the exact original plan as they

XfinityQuemekia

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11 hours ago

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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Formal Complaint

I am very dissatisfied with Xfinity in resolving an issue with my internet service. After waiting 10 days I had 2 service calls today to resolve an internet issue and received a text indicating all work was complete; the issue was not resolved. I called customer service to report the issue was not r

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Your Home Network

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Geolocation isn't managed by Comcast; it is instead managed by a handful of private companies. Maxmind, IP2Location, among others. If you go to their websites you can usually report a bad location for your IP. In my experience sometimes the database

train_wreck

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11 hours ago

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change ip address

Like so many others here my IP address is listed in Indiana, not Illinois where I am. No matter whom I ask or what I've tried I can't get it to change--everyone just passes the buck. How to solve this?

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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Email

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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Billing

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Hello @KNizlee. Thank you for reaching out on our Community Forum. I would love to take a look at your account to see what is going on. Please send us a direct message with your full name and address so that we can assist you further. To send a "Dir

XfinityAbby

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12 hours ago

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Text Message about equipment return

I keep getting text messages about equipment that needs to be returned that I do not have or ever received. We are using the equipment from a previous address since we moved. There is nothing to return. What do I need to do to get this resolved?

Question

Hey there, user_k48njc! We appreciate your posting on our XFINITY Community forum this weekend regarding your feedback. Promotional credits are only available if the new smartwatch line is activated within the required timeframe, usually within 30 da

XfinityNatalie

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12 hours ago

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Does not make sense

I recently purchased a smart watch. A week later there was a promotion for $150 off a watch. I contacted customer support to get the deal as I purchased a week prior. In order to get the discount, they needed me to send back the watch I purchased and then purchase the same watch again and send it ou

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Text Message about equipment return

I keep getting text messages about equipment that needs to be returned that I do not have or ever received. We are using the equipment from a previous address since we moved. There is nothing to return. What do I need to do to get this resolved?

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Customer Service

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change ip address

Like so many others here my IP address is listed in Indiana, not Illinois where I am. No matter whom I ask or what I've tried I can't get it to change--everyone just passes the buck. How to solve this?

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Your Home Network

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Unresolved Device Replacement Request Since October – No Supervisor Access, No Resolution

I am posting here because standard support channels have been unable or unwilling to resolve an issue that has now been ongoing since October. I initiated a covered device replacement request in October under my Xfinity Mobile Care coverage. Despite repeated follow-ups, no replacement device has bee

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Devices

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I am having trouble turning off Night Vision on my camera that faces the street?

user_es4tec

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12 hours ago

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Xfinity camera night vision toggle

How do I find the toggle for night vision

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Xfinity Dropped our 2 phone lines

Xfinity dropped our 2 phone lines without permission late November. We have talked to over 6 techs in the last 30 days and nobody seems to be able to fix our 2 telephone numbers that were dropped. We are told that it will take 48 hours and nothing is done. We have had these phone number for over 40

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Home Phone Service & Equipment

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