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Hello @Nw4444, and thank you for sharing your concern here on the Xfinity Community forum!As @EG has already helpfully pointed out there are some steps you can take to troubleshoot your network. You can also use the Xfinity App or the Xfinity A
Issues with high ping and connection stability
Hello, I need to request for a technician to check the external connection/line to see if there are any issues. It says I am getting the correct speeds. But whenever I try to play a game over this connection at my new apartment the ping spikes every couple minutes and my speed temporarily fluctuates
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I apologize for the inconvenience, @user_7eccb5 . Have you tried the following troubleshooting steps? Clear the app cache and cookies. Sign out of the Xfinity app and sign back in. Uninstall and reinstall the Xfinity app. Try accessing your account
Xfinity app
Whenever I click on anything in the Xfinity app I get an error on the page that says bad request not too large or something anything I can't get any of the rewards I can't click to manage my plan nothing
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user_h4w8sz - Thank you for checking! Have you had a chance to uninstall and reinstall the app? Also, can you check for your DVR recordings on another device to see if the issue is isolated to a single device or occurring across multiple devices? Thi
DVR'd shows not showing up on Xfinity Stream App
Last night I recorded the opening game of the Seahawks season. It's still on my DVR and my DVR only has about 5% usage. There are a couple other shows that we recorded last night. When I go to my Xfinity Stream app to watch the Seahawks game - IT DOESN'T SHOW UP. The other show we recorded last nigh
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Return
I received a phone call from an Comcast rep., stating the tablet I received has an issue and tablet should not be activated,however when I received the call the tablet was already activated. The tablet now is showing signs of over heating. Requesting return of tablet and issuing a new replacement.
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Devices
@Again I find it interesting that you are a group “expert,” but instead of asking a few follow-up questions before rendering an opinion on what you thought you knew, you made assum
Xfinity not honoring written offer made by CSR during service issue
I am requesting escalation regarding a written offer made to me by an Xfinity representative on Wednesday, September 16. For several days, my Internet service had been virtually unusable, running at approximately from 1 up to 5–7 Mbps. Two adults in our household work from home and depend on reliabl
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Cancel TV, keep Internet and Xfinity Mobile
I want to cancel Xfinity TV and remove/return my X1 TV box, while keeping Xfinity Internet and my existing Xfinity Mobile lines unchanged. I do not want to add or change any mobile service. I prefer to handle this in writing rather than by phone. Please let me know the new monthly Internet price bef
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Customer Service
We can try and look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a
Anonymous Call Blocking lets caller ID "Not Available" through to ring.
I have Anonymous Call Blocking set on Xfinity Voice. It properly blocks "Anonymous" but it lets caller ID "Not Available" through to ring. Can I get this fixed?
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Thanks for providing that additional info, Lodgeatlewes! From what I can find, it looks like that would be CoastTV, is that correct? How long have you been noticing these issues?
Guide problems
Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.
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I also wasn't able to see your response here until just now. Or any other responses on other threads.
Can't add Comcast email account to Apple Mail on my MacBook
I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas
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Settings all the same as before when both devices were working. Not sure why my email accounts switched over to being POP accounts, and I'm not able to add to either device as a new IMAP account. That's why things weren't syncing like before because
Can't add Comcast email account to Apple Mail on my MacBook
I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the pas
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Nicely done. I know future members who search for the same issue will be happy to find your post regarding how you fixed it. Thank you for that! We will keep this thread open for a few more days to give you the chance to reach back out if you need.
Xfinity doorbell camera sending alerts for motion outside of area setting
Xfinity doorbell camera sending alerts for motion outside of area setting. All the other settings are correct.
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Need help escalating a billing dispute — charges continued three years after account cancellation
I need help escalating a billing dispute involving a disconnected Xfinity account. Xfinity’s cancellation documentation shows that my last day of service was June 6, 2023, yet the account continued to be charged for more than three years. I have documented $4,572.94 in post-cancellation payments fro
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Billing
Xfinity has now charged me $250, even though I canceled my contract
Xfinity has now charged me $250, even though I canceled my contract three months ago. At that time, they calculated the amount to be $250. On July 18 or 16, I messaged them via chat to say I was canceling, and they replied that someone would call me. Someone did call, and I told that person that I w
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Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — Service has been intermittent for 10 days. A technician came Wednesday and replaced our modem, and service has been essentially unusable since. Two subsequent technician appointments were confirmed and then canceled by Xfinity at the time of the appointment. We now have another
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Customer Service
@XfinityEricB Thank you for the response. I have sent the DM as per your request.
Xfinity not honoring written offer made by CSR during service issue
I am requesting escalation regarding a written offer made to me by an Xfinity representative on Wednesday, September 16. For several days, my Internet service had been virtually unusable, running at approximately from 1 up to 5–7 Mbps. Two adults in our household work from home and depend on reliabl
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user_4zhuxg Thanks for reaching out to us here to let us know about hte issue you are experiencing with your remote. Did you receive the same model remote control that you previously had?
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Remote won't control TV
My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.
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