Official

Accepted

Unanswered

Advanced Filters

Search Results (228.9K)

Most Recent
Selected Most Recent

No there no updates just generic tales of a fairy dust song you generat.

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

I think everyone commenting understands on some level how complex this repair work must be. You guys (Xfinity) need to understand that we are mad enough to leave your company not because the service is out and under repair, but because of the TERRIB

 to the conversation: 

0

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

Houston hurricane

The hurricane was 7/8 and I never lost service through out the entire storm until yesterday 7/14! What the heck is going on? The outage tracker says crews will return once the weather is safe but there is nothing wrong with the weather! It’s been safe for a week now! This is not an outage due to wea

Question

23

0

Great! Thank you very much for your extensive and thorough response. I’ve returned the cm2000 and purchased a coda56; hopefully the new device will be able to deliver the promised upload speeds. I’ll keep the thread updated with my findings.  r

 to the conversation: 

0

Xfinity Internet Upload Speed Capped at 40 Mbps. Should be around 200 Mbps as part of 2000/200 gigabitx2 plan

This issue has been plaguing me for quite a long time; even upgraded the modem to a CM2000 yesterday; im getting the promised download speeds but upload speeds appear to be capped at 40mbps. i worked on this issue with multiple technicians but they were unable to solve it. People seem to be having

Question

musiclady911 Thank you so much for letting me know. Are you using the Mail option through the browser (Thunderbirdmail) or are you going directly to Xfinity.com using Thunderbird?   

 to the conversation: 

0

Trash folder is gone

My trash folder in Thunderbird disappeared. Also, when I delete e-mails, they go nowhere as there is no trash folder. I never deleted the trash folder or directed that deleted e-mails be permanently deleted. I hope someone can help. I've been trying for about 2 weeks to resolve this problem.

Question

I'm using Thunderbird.

 to the conversation: 

0

Trash folder is gone

My trash folder in Thunderbird disappeared. Also, when I delete e-mails, they go nowhere as there is no trash folder. I never deleted the trash folder or directed that deleted e-mails be permanently deleted. I hope someone can help. I've been trying for about 2 weeks to resolve this problem.

Question

To follow up on what the above user mentioned, sign into Comcast mail either through their app or the via the web. Click the cog found in the upper right hand corner and go to email settings.   Find privacy and click on allow third party acces

 to the conversation: 

0

Email access stopped working on all iOS devices

Monday, January 8 at around 10am, the email access for all my accounts across all iOS (iPhone and iPAD) stopped working for me and my wife's comcast email accounts. I can still get email on my Mac and can log into the web email to access email so it is not a password issue.  I reviewed the thi

Question

Good evening @user_sxd0c7. Were those speedtests run on a wired connection directly from the modem?

 to the conversation: 

0

0

Internet speed

For a few days now, the internet connection has been slow. Did a speed test today, within a minute apart, first with Xfinity, then Google Fiber, and finally with At&T. We have a basic 500 Mbps plan, and Xfinity says the connection is "getting 119% of your plan speed." But, the other two speed te

Question

@user_mjii02​ I wish! I can not use wireless or hotspots, my job requires a wired connection.

 to the conversation: 

0

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

@Thanvi​ They are most certainly lying. I saw that status and almost threw my phone. I feel like I’m in the Twilight Zone.

 to the conversation: 

0

Outages in Houston

Another day without service and no answers. I'm sorry that the CSRs are bearing the brunt of our complaints when the fault really lies with Comcast infrastructure and, at the very least, communications executives. Could we at least get more than a vague "as soon as possible" answer to our questions

Question

Same thing for me. That’s why I made an FCC complaint. I can’t even work from home. Ridiculous.

 to the conversation: 

0

Hurricane Beryl – Service Restoration and Staying Connected

We hope everyone is staying safe following Hurricane Beryl. Our teams are repairing our network in affected areas once they’re declared safe. For the latest on our service restoration efforts in Texas, visit our Texas regional blog.   To help you stay connected, Xfinity WiFi hotspots rem

Articles

@user_e4rt0z​ working off Hotspot is making my productivity looks so bad. This is aggravating

 to the conversation: 

0

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

90% of those affected* *on one random street somewhere. I would pay thousands of dollars to get AT&T fiber to my house.

 to the conversation: 

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

@user_mjii02​ it must be for the entire state. There's no way that's for the Houston area.

 to the conversation: 

0

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

This is ridiculous at this point. I mean seriously when are the services going to be restored? Is that 90% for the entire state because there's no way that's accurate. I was expecting to get my internet on today. Yall are lucky at&t doesn't servi

 to the conversation: 

0

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

@XfinityJustinC​ This is all well and good but all of our ATT neighbors have internet back by now. This does not leave me with a good feeling about Comcast infrastructure resilience.

 to the conversation: 

0

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

and it’s probably just a simple fix on their part, easily reproduced and coded for. Arrogance and hubris on their part.   

 to the conversation: 

0

Can't delete channels from favorites

I can't delete premium channels that I no longer subscribe to from favorites in the guide or from the saved menu. it only offers subscribe or record, delete is not offered as an option. The delete option is offered on all other channels

Question

My service was perfectly fine after the hurricane and went out yesterday 7/14 with the same weather message. My leasing office told me that they spoke with xfinity business, and the projected date for restoring service is 7/21. Absolutely RIDICULOUS.

 to the conversation: 

2

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

It's easy. They make it up!

 to the conversation: 

Houston internet outages starting after Hurricane Beryl passed

Update 7/16 @ 8am 8 days later I still don't have internet. I've been DMing CSR to get updates. My original fix date has shifted out 24hrs. Here's the message CSR wrote " It looks like a new service interruption ticket was created last night to address some local repairs in your neighborhood. The ne

Question

forum icon

New to the Community?

Start Here