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Cancelation of Channel seven
I am upset with the unilateral action to cancel Channel seven in my area. It causes me to reflect on whether I should continue comcast. I am a diamond customer.
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Channels and Programming
I would like to go to seasonal plan. May 1 2026 to October 1 2026
I would like to go on seasonal plan beginning May 1 2026 -October 1, 2026.
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Channels and Programming
Hello, @user_m1frmh! Thank you for reaching out with your billing concern. I totally understand the questions you have, and I'd love to help in any way I can. Typically, we can only issue a refund when there's a credit balance on the account, no matt
Double Charged
They double charged me on accident and when I called to get a refund on the second charge they said they couldn’t issue one. YOU guys are the ones that messed up why should I be the one to go without money?
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Understood. Code provided on that end.
Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute
Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo
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Good morning @user_h80utt. Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
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My apologies, we can continue this through direct message for privacy of your information.
Just Got Off the Phone with Customer Support and Getting Ready to File a Notice of Dispute
Good morning. I cancelled all services with Xfinity a week ago. This morning, I received a bill due at the end of the month for a month that I will not have services for. This is obviously an error on Xfinity's part. And I believed it would be easy to resolve. So I contacted Customer Support and spo
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Completely Fed Up with Customer Service
On 2/18 I called to lower my bill from an astronomical $427.00 for cable/landline/1 security camera. I went from X1 Premier Quad Play to TV Plus. On this call the agent told me I needed a new gateway and that "I could easily install it myself" I knew better and stated I wanted a contractor to instal
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jels1099 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. We are here happy to work together to make sure you get your gift card. In order to get started can you send us a DM with your complete name and servi
Xfinity Mobile Rewards
Hello - we switched our family of 4 to xfinity mobile in October and were told we would each be receiving a $500 Mastercard gift card. To date (over 5 months later) we have only received 2 of the 4. I have called several times and each time I am told my case will be "elevated" and no one ever calls
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user_3b8iba Hi there, we hear how upset you are, and we truly understand why. After 25 years with us, you expect consistency, and losing access to a channel you regularly watch is incredibly frustrating. Right now, ABC is unavail
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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Hi user_9ps3pw! Thanks for taking the time to visit our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this account concern. My team is here to help and would love to further look into this for you. Please send us a Dir
Why is my account not found? I just want a new phone
I tried to get a new phone at the store and they were unable to access my account
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I’ve been on the for over an hour trying to get this price and so far without and luck but instead transferee now twice though the second transfer is not being answered and no one is on the line. I am assuming they are going that I will just give up
Plans for existing loyal long term customers compared to plans for new customers
Currently my account is showing 2gig + Streaming for $130 while new customers can get the same plan for $100 with a 5 year price lock
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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user_cnntu9 That's great you were able to reach support for assistance! You can take the equipment to any UPS Store, and they will ship it back to us for you at no charge. You can also visit our Digital Return Center and select the devices you would
Cancel Internet Services, already have a new provider
Hi im looking to cancel my Xfinity Internet services, I already have all my equipment uninstalled and have a new provider in its place.
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Network isseus and lack of contact with Comcast
I live in San Francisco - single family home with Xfinity internet and TV. Severe service interruptions on both. In the last few days I have had two services visits by Xfinity tech - each said the issue was thier network and was above their pay grade to resolve. Each requested a more senior tech tea
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Seasonal plan
I would live à seasonal plan since May 15 2026 to October 25 2026. Thank you very much. [Edited: Personal Information]
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