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Question Regarding Returned Bank Payment Notification
Dear Sir or Madam, My name is [Edited: "Personal Information"]. I received an email from Xfinity this morning stating that my bank payment was returned. I do not understand why this happened, as I have not changed my bank or bank account information in the past seven months. I have consistently auth
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Billing
What are you doing Noone is getting rewards.
Error trying to redeem the rewards.
I'm getting this when I try to redeem my rewards "A rendering error occurred: Cannot read properties of null (reading 'fields')." I restart the app. I tried restarting the phone and still not working. Thank you.
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Serviceability
Hello, I am requesting a technical review of my homes internet serviceability. I used to be an Xfinity customer for over 9 years. I have contacted Xfinity several times (including within the hour) since Feb 2026 regarding my new address and was recently told that the notes on my current address stat
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Customer Service
We pay for the Xfinity app but it often isn’t working.
Why does the Xfinity app fail so much?
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Xfinity Stream App
I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. However, the actual iPhone st
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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Do you experience issues with other devices @Nintendo_boy96?
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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As I said, fast-forwarding is fine once the show is done recording. It's just while it's recording.
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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Hi @user_81se1a can you please provide more details about what is going on and what you have tried so far?
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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This reply didn't help at all. The only explanation is, it was never broadcast to Xfinity to save a little money. Ed
Why was Blazervision unavailable for the last 2 Portland Trailblazer games at my home in Salem, Oregon. Ed
Blazervision is the Portland Trailblazers NBA team broadcast. It is carried by Xfinity for no extra charge on four channels. I am a diehard Blazer fan. The trailblazer web site said their games would be broadcast on Monday and Tuesday (Oct. 11th and 12th) as they have been since Blazervision was cre
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We are not indicating any known issues with specific shows @Nintendo_boy96 . It does sound like there has been some improvement. We recommend giving it time and check with future recordings as these can be one-offs.
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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Okay, so just to confirm. Are we talking about two separate accounts? If so, this information may help. Please let me know if this does help, or if you need additional assistance.
Account
My wife just got Xfinity mobile line on the account, but I’m wanting to be able to be on the Xfinity Internet account so I can manage my mobile account that’s about to be coming in the mail. How do I do that?
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user_8zave5 - Hello! Thank you for your feedback and reaching out to us here for help with your internet connection. Powering off and on the gateway is a great first step if your devices even drop the connection. Using the Xfinity app is another grea
No ipv4
I noticed this afternoon that several devices weren't connecting to the internet and that many websites I typically use aren't loading. Looking at the network settings I see that there's no ipv4 connection. I tried powering off/on the gateway, releasing & renewing IP address, running Xfinity app dia
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user_9etiqb. I can understand why that routing path would stand out, especially when you’re trying to reach Dallas. Once your traffic leaves our network, the route can be determined by peering and routing decisions between upstream networks, so
routing from denver to chicago to dallas
why cant your comcast router direct me to dallas instead of thru chicago? 9 * den-bb3-link.ip.twelve99.net (62.115.138.68) 23.175 ms * 10 den-bb3-link.ip.twelve99.net (62.115.138.68) 23.410 ms 23.276 ms chi-bb1-link.ip.twelve99.net (62.115.115.77) 42.925 ms 11 chi-bb1-link.ip.twelve99.net (62.115.11
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So.. you are doing nothing to fix this??
Xfinity Stream not available on new Hisense TV
I just recently purchased a Hisense model 55U7SG. I previously had a Hisense TV and I was able to download the app, but this new TV. It does not even appear as an option. Do you not support these televisions? It seems ridiculous that a brand new TV would not have this as an option when older models
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customer service problem
As in previous years, we called in early September to have our internet service , at a summer rental cottage, placed on Seasonal Hold, beginning Oct. 1. Customer svs. person said order was done. In Oct., our bill was for full svs.! We called cust svs back, and the rep apologized, said all was correc
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Thanks for meeting us here in our community about your billing concerns, @user_iov1o2. We're sorry to hear about your experience. Per our Xfinity Residential Service agreement found here: https://www.xfinity.com/corporate/customers/policies/s
Bank Stealers
I don’t know about this store specifically, but Xfinity is a scam. I transferred service from one address to another in July 2024, and I had paid at my old address using one bank. Between July 2024 and December 2025, I was not billed. Xfinity randomly decided to resume billing for my old address, us
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As an FYI to everyone with this issue, I'm reaching out to Comcast through some channels I've gathered over the years. I was nice and kind of waiting for this whole "we're working on it" fiasco, but I want to make sure those higher up the food chain
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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No I just set up my account and will have my xfinity iPhone in three days just wanted to see if we could both log into to the same account t
Account
My wife just got Xfinity mobile line on the account, but I’m wanting to be able to be on the Xfinity Internet account so I can manage my mobile account that’s about to be coming in the mail. How do I do that?
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Five days and counting, original ticket closed with no explanation or resolution. “Executive” ticket that was opened yielded one email and a two minute conversation and nothing since. The direct phone number provided goes straight to voicemail and sh
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XFinity Mobile - Shipping Claim
I opened ticket # [EDITED: Personal Information] due to my new phone shipment that was updated as "Damaged" by FedEx on the tracking. I have been waiting for 2 days with zero updates from XFinity and no clear indication as to why a replacement can't be immediately sent instead of making me wait for
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