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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Broadcast fee and Franchise fee
Why is the Broadcast Fee and Franchise Fee not considered as an operating expense on the companies back? Xfinity approached the Communities government Board to offer cable and internet services. They were imposed with these fees from the Networks( Broadcast fee) and the Local communities they are ch
Question
Good afternoon and thank you for taking the time to share your feedback on our Forum @user_63f2ol. We're happy to forward your feedback regarding adding the Angel app. Feedback can also be left on our website here https://www.xfinity.com/support/svp-
Angel App
Please add the Angel app to Xfinity. It’s very popular and would definitely be used by your customers!
Question
Alright, thank you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Messa
Internet Service Issues
I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,
Question
This has nothing to do with my account. It's a cable running across the back of my property and landscaping. I would like it removed or the job completed.
Cable Running Across the Back of Property
Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?
Question
First, while there have been several maintenance outages over the past several months - way too many to be acceptable - the worst was a couple months ago that lasted several hours in the middle of the workday, and was actually called an "upgrade". T
Internet Service Issues
I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,
Question
@user_jjr38i This is a great question. You can always visit any of our Xfinity stores and swap out your equipment the same day. I have a link where you can locate a store https://www.xfinity.com/support/store-selector/ I would like to check on
How to request new gateway
I have a Technicolor CGM4331COM gateway (XB7), and a 2000 Mbps plan. I have been experiencing instability with WiFi for the past few weeks. The Xfinity Assistant finds no problem from the network to the gateway. And I have reset the gateway with no improvement. I am beginning to suspect a problem wi
Question
Good afternoon @haatsc, and thank you for letting us know that you are also experiencing issues streaming Paramount+ on XFINITY. That's one of my favorite apps so I understand where your frustrations are coming from and am happy to help troubleshoot
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
When I signed up for my new home in September 2025, I was assured that I could get FOX News with NowTV. Was not sent a box-did not even know I needed one. Was not happy being deceived. Picked up box that DID NOT WORK. Xfinity was apparently the only
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
Question
@XfinityBrianH yeah, been using the offline feature of stream for more than a few years now. Now, once tablet goes into airplane mode, all offline content disappears. As I’ve explained over and over for months now.
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to request new gateway
I have a Technicolor CGM4331COM gateway (XB7), and a 2000 Mbps plan. I have been experiencing instability with WiFi for the past few weeks. The Xfinity Assistant finds no problem from the network to the gateway. And I have reset the gateway with no improvement. I am beginning to suspect a problem wi
Question
Concern moved here to the E-mail help section for assistance.
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
Question
Good afternoon @lmhoffma, and thank you for reaching out on our Community Forums, I hope you had a wonderful weekend! Yes, you can upgrade to one of our 4K devices at no cost. With our new TV packages, your first 4K box is included at no additional c
4k tv box
Hello. I received a text saying that I could upgrade to a 4k tv box. Would this be free? Would there be any monthly fees for this upgrade? Thank you.
Question
@judiciousbird, thanks so much for working with us today. We understand how frustrating it is when you are not notified ahead of time when work will be done in your area. For those in the community, here is the link we shared, so they could sign up f
No notification of network improvement outages
I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due
Question
@user_xdwk6g What kind of troubleshooting steps have you taken from your end?
xumo box bluetooth
Have a xumo box I've only had a couple months. It used to let me pair my speakers to it. But now it is not letting me all devices are coming up un supported
Question
Xfinity stream and poor Service
Dear Xfinity Customer Service, I am writing to formally express my frustration regarding the ongoing service issues I have been experiencing, particularly with the Xfinity Stream app and related service complications. I have been a loyal Comcast/Xfinity customer since 1994. After more than three dec
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Xfinity Stream App
Hi there, @user_bm6uih Thank you for taking the time to reach out regarding needing a chat transcript. I do apologize, we do not have a way to provide you with transcripts, if there is any service issue or concerns, I'll be more than happy to assist
XfinityRichard
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2 hours ago
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Copy of chat transcript
Hello, I am looking for a chat transcript from 10/20/2025. I can't find the downloaded transcript.
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