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Subject: Formal Complaint Regarding Misrepresented Xfinity Mobile Plan and Billing
Am writing to file a formal complaint regarding my Xfinity Mobile account. In March, I transferred my family's four mobile lines to Xfinity Mobile after being assured by a sales representative that I qualified for a premium yearly plan costing approximately $80 per month for all four lines. I agreed
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Plan
Cancelling services
Hello, I went to an Xfinity store today to cancel all my services (internet + mobile). Please confirm they are cancelled and I will not be billed for any further services
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Your Home Network
@user_hqn3r2 Thanks for reaching out, How are you experiencing the drops? This is very important to us.
Audio dropouts
I live in North Aurora and have experienced the same issues with 188 dropouts. Have replaced equipment on my end with no charge. Xfinity apparently has no interest in providing consistent service.
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@tom.major Thanks for reaching out to us about the missing Xfinity Mobile promotion. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your ful
I'm firing Xfinity Mobile
Long story short...I've spent 2 months trying to get the appropriate promotion applied to my upgraded phone order. Was constantly told to wait and the appropriate credit would show up. Today, they told me to go into the store (in Tigard, Oregon). After an hour it was decided that the order was enter
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user_1ziy0p Thank you for confirming that for me, are you now attempting to remove the device from association with your gateway through the Xfinity app?
device shows connected to gateway but has been recycled and is not here
My previous desktop Mac has been recycled with Apple, yet still shows connect to my gateway. I can't delete it because it says to disconnect it first. I obviously can't do that as it no longer exists. How do I get it off my device list?
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Hello @FatherBradley, I am not a bot...I'm very much human. I'm actually waiting for you to respond to the message you sent in our Live Chat. Thank you for your help to help me help you! 😀
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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Thanks for providing feedback regarding accessing the admin tool, user_67938a! We truly appreciate your feedback and will ensure it is shared for future review.
admin access to XB7 modem for static IP address
My Xfinity XB7 gateway previously allowed local admin login at 10.0.0.1. I had swap it recently because it was discolored due to showing overheating I guess. The new modem does not allow me to login as Admin. I need to assign static IP addresses to some devices connected as LAN. It now forces me to
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No, the Mac is listed as connected to my xfinity WiFi router, but is not. I can’t remove it until I “disconnect” it, which I can’t do since it is not really there.
device shows connected to gateway but has been recycled and is not here
My previous desktop Mac has been recycled with Apple, yet still shows connect to my gateway. I can't delete it because it says to disconnect it first. I obviously can't do that as it no longer exists. How do I get it off my device list?
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Ok here's what you do - go to their support/contact us area and try to get the 'xfinity chat' going - I think it's a bot but whatever. It will give you a bunch of options 'how can I help you?' the 'cancel' choice just kicks you to scheduling-a-call.
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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Thank you for the post and insight. We value all the information we can get for those issues.
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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When you're saying it is not up to task, what do you mean? Audio is lagging?
New Cable Box unreliable on playback
When I try to play back recorded programs, the sound frequently drops out. Some times I cannot even play back a recorded program. This has started to happen with the new DVR box. When will you fix the system so it is reliable? Thanks, Bill [Edited: "Personal Information"]
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I am not talking a robot person I have done that all weekend . It’s takes hours to get a real person . This has been since Friday at 10am is it now Sunday at 7pm and my appointment is tomorrow between 2-4 so I’m sure I have the soonest . Ridiculous
Internet
Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T
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Comcast email
This is crazy. I can’t get my email and I’ve changed everything time and time again. After I did the Yahoo Mail I haven’t received email and that’s bad for me. I’ve Ben back and forth Comcast and Yahoo they can’t help me . What have you all done?
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Internet connection
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
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Your Home Network
Good afternoon user_drzap2. I would be happy to assist you. Have you already received the invitation to bring your Comcast email to Yahoo?
Need to restore emails
What do I do to bring back the emails from [Edited: "Personal Information"] to the new yahoo.com. I am very elderly and need help doing this.
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user_50p1sq I want to find your account to double check that you have the soonest available appointment and follow up after the visit to make sure everything is back up and running properly. Please send us a direct message with your full name and com
Internet
Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T
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I do understand the importance of having a solid speed, and I will be more than happy to help you get this issue resolved as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message? To sen
Internet issue
My internet keeps dropping and the xfinity assistant says they need to come to my house to fix it but the earliest appointment I can get is a week away. I need internet now and I can't get a live agent to speak or chat with and the xfinity assistant confidently doesn't know what I am asking. Please
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Thank you for reaching out to our team. That is definitely an issue we can look into and escalate properly for you. Are you getting an error message or incorrect password mention that requires that reset?
why am I required to reset my password every week?
I have to reset my password almost if not every week, how do I stop this from happening? Tracie
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Yes we have and they canceled the waitlist twice
Internet
Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T
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We are having same issue!
user_3bc4fo
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Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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