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Greetings, @BrotherHawk. I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our mobile pricing. You have definitely come to the right place for assistance.
xfinity Mobile Pricing Plans
I have been looking for your various pricing options for xfinity Mobile. I have clicked on every possible link that has pricing or plans mentioned. None of them actually take me to anything close to showing various pricing options. Would you please provide a link, PDF or anything that shows your now
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@user_3kvgr0 This is a great question! I have usernames for my friends and family as well. I have the steps you can take to add them and invite them to your account. https://www.xfinity.com/support/articles/primary-and-secondary-accounts Please let u
I am trying to set up my email on a laptop. When I go to my xfinity account it only will allow one log in user in the email. How do I set up a second. We both use the same xfinity household account and have two separate emails.
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$100 installation fee
I have been an Xfinity customer for about 7 years, and for the most part I have always been satisfied with the service. Recently, I moved to a new address, and during the process of transferring the service from one address to another, we found that we could not connect to the internet. After being
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Customer Service
Hello, @Replicant10 thank you for reaching out over Xfinity Forum. Working from home myself, I completely understand the importance of having you service up and running and especially on the holidays. From experience, I've seen if there isn't a resto
16 hour service disruption
For the last 16 hours I haven’t had internet. But there isn’t a window of when service should be restored. The app says there is an outage but the AI agent says there isn’t.
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user_9rw4uc Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand you are trying to activate your Peacock subscription. Can you confirm if you are using this link to try and activate it, as well as what t
Can’t activate Peacock
I was told that my plan includes free access to Peacock but every time I try to activate it, the website says that I’m not eligible for the offer?!
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16 hour service disruption
For the last 16 hours I haven’t had internet. But there isn’t a window of when service should be restored. The app says there is an outage but the AI agent says there isn’t.
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Customer Service
Can’t activate Peacock
I was told that my plan includes free access to Peacock but every time I try to activate it, the website says that I’m not eligible for the offer?!
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Customer Service
Hello, @user_ywm1w7 thank you for reaching out over Xfinity Forums. I'd like to look into the error if you're still experiencing issues when trying to access the Paramount + programming. I have the Paramount + service, pulled up the App on my X1 set-
getting error code 3205 on lioness ad Tulsa king
getting error code 3205 on lioness and Tulsa king
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@user_l7i04e Did you have a chance to see if any of those tips apply?
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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Good morning @user_zhmgr4 our team can help. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/direct-messa
Cancelling Internet Service
I wish to cancel my internet service. My name is [Edited: Personal Information]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelling Internet Service
I wish to cancel my internet service. My name is [Edited: Personal Information]
Question
Good morning @user_ctvlhs we would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or h
Internet plan change confirmed but never activated
I called about two months ago and had a great conversation about upgrading my internet plan while also lowering my costs. I confirmed a new plan and rate on call and was expecting to see a reduction on next bill . I never did see a reduction so i called back and agent had no record of call? What can
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Good morning, thank you for reaching out via our Xfinity Community Forums today @user_z63jgj. I would be happy to look into the changes on your account and the billing update that goes along with that change. To get started, please send our tea
I cancelled my service a week ago and have gotten no confirmation
I called my service on the 18th of December 2025 and I still have no cancellation email and my account look the same. Why is that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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$100 installation fee
I have been an Xfinity customer for about 7 years, and for the most part I have always been satisfied with the service. Recently, I moved to a new address, and during the process of transferring the service from one address to another, we found that we could not connect to the internet. After being
Question