Xfinity Community Forum

Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload

I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / Full Duplex (FDX) serviceability or provisioning discrepancy. The issue: Xfinity's website explicitly advertises its 2 Gig symmetrical service at my exact residential address in Atlanta, GA 30307. The ordering p

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Your Home Network

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Where is your extender located in your home? Are there any barriers around it (multiple walls, is it on a different floor, etc)? Have you tried moving it to another outlet, maybe a little closer to your modem? Not the same room, of course, just clos

XfinityJeffB

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5 hours ago

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So annoying- why doesnt my network get switched back

Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch

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@user_1gu0ry We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc

Again

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5 hours ago

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Locked out of email

You locked me out, I changed my password but still can't get into my [Edited: "Personal Information"] [Title Edited: "Personal Information"]

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@user_p11ogp Even though I'm in Folder View, I can't get a Search Bar. In addition, all the icons for functions (Move, Forward, Reply, Reply to All, etc.) look the same (like a skinny rectangle). I have to hover over each one to determine what it i

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5 hours ago

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Lost functionality with today's updagte

Even though I'm in Folder View, I can't get a Search Bar. In addition, all the icons for functions (Move, Forward, Reply, Reply to All, etc.) look the same (like a skinny rectangle). I have to hover over each one to determine what it is. How do I fix this? I miss my old Xfinity email!

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@user_m77zr5 Cannot open emails, keeps saying loading Clear your cookies and caches Sign out of your account Close your browser Start a new session Please do not post the same thing multiple times. If you don't see your post, refresh the pa

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5 hours ago

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My emails do not open, keeps saying loading loading loading

Cannot open emails, keeps saying loading

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@user_qnvrmj not able to get my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device lik

Again

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5 hours ago

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Comcast.net email not working

After logging in tells me Comcast.net email is now through yahoo email. ????

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Yes - signal strength is good and no outages reported All this seemed to start happening once I got the wireless extender

user_sjisyf

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5 hours ago

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So annoying- why doesnt my network get switched back

Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch

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Have you checked your network strength/signal using the Xfinity app?

XfinityJeffB

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6 hours ago

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So annoying- why doesnt my network get switched back

Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch

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user_5cu2sd We received your message, and will assist you over in DM moving forward. We do appreciate you sharing your feedback, but we will not communicate with you any corrective actions that take place internally. We will be awaiting you in DM. &n

XfinityShawn

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6 hours ago

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About to leave Xfinity for good

So I ordered an iPad Pro 13 m5 through the Xfinity assistant with a live rep twice. Both times I received an email stating that: Let’s get you back on track“We had to cancel your Xfinity Mobile order [Edited: "Personal Information”] (both placed on separate days) because we couldn’t verify your iden

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Earlier today. I never got anything by email either.

user_mzml4o

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6 hours ago

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Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.

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Thanks for connecting with us in our community Javablood 🙌 Whenever you see that specific internet warning you're reporting, it is usually website specific meaning DNSSEC validation for the site failed or the DNS records (including those pointing to

XfinitySeth

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6 hours ago

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Internet Security Warning re security certificate cannot be verified

Why do I keep getting this warning? Is it my server provider or Xfinity?

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It’s happening with my iPhone from time to time as well

user_sjisyf

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6 hours ago

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So annoying- why doesnt my network get switched back

Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch

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Cancel service

I was signed up for service yesterday after being told I can get an iPhone 18 after I sign up just to be told I’ll need to pay $1200. Now I’m stuck with service I don’t want!

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Customer Service

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user_rlz8ij Thank you for reaching out and creating a new post. I know having your network drop multiple times can be frustrating, especially if it's continued for 3+ weeks. When your network goes down, do you see any service interruption reported in

XfinityVianney

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6 hours ago

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CHRONIC internet outages

For the past 3+ weeks, our internet has had DAILY outages for minutes to hours. Sometines multiple times a day. WHAT is going on?! It makes it very hard to get work done or complete school assignments.

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Thank you for taking the time to check those details @user_afvsb3! The fact that the audio glitches at the same time the picture pixelates, the issue continues during commercials, and the entire picture (including the graphics and ticker) is affected

XfinityAldrik

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6 hours ago

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ESPN HD

One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve

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Switch from Performance Internet to NOW Internet

Cancelled Performance Internet service/account; then subscribed to NOW Internet service, and promptly (next day) received the required Comcast Gateway/modem. Can NOW Internet be activated upon receipt, or do I (should I) wait until Last Day of Service on the Performance Internet account? Cancellatio

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Customer Service

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user_mzml4o Thank you so much for reaching out for help with your membership benefit for the 49ers Kids Club. That sounds so Fun and a great free offer! Not getting an expected code would be frustrating, and I appreciate you reaching out for help. Wi

XfinityAmandaB

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6 hours ago

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Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.

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I did not receive any correspondence from Xfinity. I only found about this account after checking my credit report

user_3ov6ki

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6 hours ago

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Unpaid balance

My wife has an unpaid balance from an account she had in 2021. It was an unknown balance and we are trying to pay it. However we cannot get through to anyone to pay bill. When calling the customer support number we reach dead ends due to not having an account anymore. Any assistance with this?

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not able to get my email

user_qnvrmj

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6 hours ago

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Comcast.net email not working

After logging in tells me Comcast.net email is now through yahoo email. ????

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user_32wc3y, thank you for creating a new post. I see you lost your equipment, and you need help while you're outside the country. To confirm, is this a mobile device we need to report, or residential equipment like your gateway or cable box?

XfinityVianney

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6 hours ago

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Lost my equipment

Lost my equipment, unable to contact customer service, as im outside US

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