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U

Not that I know of. When was the email supposed to being sent?

user_gdxn2j

 replied 

7 hours ago

 to the conversation: 

0

U
Upgrade Modem from XB6 to XB8 or XB10

Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.

Question

Spam Calls on my Voice Line (Not mobile line)

Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f

Question

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Home Phone Features

7

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0

I cannot access my Comcast emails?

mymanny

 commented 

7 hours ago

 to the conversation: 

0

0

U
comcast.net email

want to log into my comcast.net email

Question

U

@XfinityJeff​ Thanks, but I'm honestly not satisfied with this response — it's restating the general policy rather than addressing my specific situation. The policy hinges on an unsuccessful self-installation, but my self-install wasn't the failure p

user_k7q6xw

 replied 

7 hours ago

 to the conversation: 

0

U
Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

Question

U

Are we getting a credit on our bill?

user_z2qx80

 commented 

7 hours ago

 to the conversation: 

0

0

M
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Thanks @EG!Good evening @user_jl9x27. Can you provide some more details about what is going on with your internet service?

XfinityRaf

 commented 

7 hours ago

 to the conversation: 

0

0

U
Slow internet

Internet very slow and cutting out

Question

Hello jollygoodfellow we thank you so much for taking the time and reaching out here on our Xfinity Forums! Is this email sign in issue still occurring for you? Are you able to login using the Xfinity web address provided by @BruceW?  

XfinityAlfonso

 commented 

7 hours ago

 to the conversation: 

0

0

Unable to receive mail after May 8th

Password is not accepted

Question

Hey there, user_gdxn2j! We appreciate you reaching out with your modem upgrade request on our XFINITY Community forum. Rest assured, you have reached the right team to assist with this matter! By chance, have you received an email yet regarding your

XfinityNatalie

 commented 

7 hours ago

 to the conversation: 

0

3

U
Upgrade Modem from XB6 to XB8 or XB10

Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.

Question

Good afternoon user_hyrf01. I will be more than happy to assist you. I do have a couple questions to help me better understand your situation. Where are you attempting to log in to your email? Is this direct through the Xfinity website? Or are you ha

XfinityJon

 commented 

7 hours ago

 to the conversation: 

0

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U
Email

Can t log on i need help

Question

user_9s6ls7 I'm sorry to hear that you haven't been able to obtain the proper support for your issue so far. Your concerns are important to us, and the Community. We're here to help! Could you please share more details about the challenges you're fac

XfinityMartyR

 replied 

7 hours ago

 to the conversation: 

0

U
Representative

Lied to for 2 days spent 15 plus hours on phone and they say we can only give you 20 for all the issue and lying really come on. I will never use them again

Question

U
Upgrade Modem from XB6 to XB8 or XB10

Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.

Question

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Customer Service

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Hi there, @user_xpasw2! Thanks for reaching out about accessing your email box. We are glad to further help. Having a 2nd Spotify account will be nice. Get a different vibe with each account as it learns what you like. When you changed your password,

XfinityRay

 replied 

8 hours ago

 to the conversation: 

0

U
Account

This company's website tonight has been nothing but a menace! There was no quick link to get to this forum without my having to Search the site. When I got to it, the pages did not even scroll, the scroll bar being absent from the extreme right of my screen. This is a Mac Monterey. I wanted to switc

Question

U

Well I just spent 12 hours with my phone with your customer service and issue has gotten worse was sent to a store and issue got worse

user_9s6ls7

 replied 

8 hours ago

 to the conversation: 

0

U
Representative

Lied to for 2 days spent 15 plus hours on phone and they say we can only give you 20 for all the issue and lying really come on. I will never use them again

Question

D
Xumo Setup PIN

I’m attempting to setup my Xumo stream box; however, I’m unable to link my Xfinity account during the setup on the Xumo box because I don’t have a PIN. I have attempted several times to input the last 4 digits of my phone number, 4444, and 0000 to no avail. I’m unable to watch TV using the Xumo stre

Question

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Xfinity Stream Website

5

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U
error: TVAPP-00600

all night long, app on roku keeps buffering and getting above error

Question

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Xfinity App

7

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When on your local NBC affiliate, what error message or error code appears on your screen? Is this happening on all NBC channels?

XfinityAlfonso

 replied 

8 hours ago

 to the conversation: 

0

Customer call back option

Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?

Question

U

I lost NBC this morning during the morning “fix” of a problem. It is still not back!

user_nzq3o1

 replied 

8 hours ago

 to the conversation: 

0

Customer call back option

Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?

Question

user_ra2df1, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Plea

XfinityQue

 commented 

8 hours ago

 to the conversation: 

0

0

U
Bury new cable line

Had a new line installed, need it buried

Question

U
Bury new cable line

Had a new line installed, need it buried

Question

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Customer Service

10

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user_j02j2f, ahh. Have you rebooted your equipment to recheck? What about selecting another time, saving, reboot, then select your preferred time, save, and reboot? I had to change mine and mine does not interfere with my viewing anymore. That peace

XfinityQue

 replied 

8 hours ago

 to the conversation: 

0

U
update window

I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?

Question

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