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Yes. System Settings to Internet Accounts to Add Account. Then entered my email address and the new password. I t has an option of IMAP or POP and I submitted with IMAP. There are two areas where it looks like I can insert information o
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
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Constant outages
Since around the 4th of July 2026, we have been having constant network outages that last for hours right when we want to be using the Internet. It is a huge change from the year prior when I don't recall any outages of any great significance. We are paying over 100 dollars a month for a service tha
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Customer Service
user_ja7aa5 Thanks for reaching out with your concerns! Xfinity residential internt receive dynamic IP addresses. A dynamic IP address is a temporarily assigned number given to your device when you connect to a network. Instead of remaining permanent
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
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@XfinityThomasA this is what I see when I try to pay my bill.
After many hours spent trying, I am still not able to pay off my device in one lump sum
This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w
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Peacock
Hi team, whenever I try to activate my peacock subscription it says it's connected to another email but I don't use another email. I can't find my account in peacock either because it requires proof of billing which I don't have because I've only used it with xfinity. Can we help get it unconnected
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Xfinity Stream Website
If I give you the MAC address can you look at it for me?
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
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Lost phone
I lost my phone and need to replace it. The phone number is [Edited: "Personal Information"]
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Devices
@MrWeebles https://connect.xfinity.com/appsuite <----- try here
Email not working
I use Outlook on my laptop and phone. Earlier today I started getting a popup asking for my username and password. Entered that info and it wouldn't connect. I'm completely without email and can't get a human being on the phone at Xfinity.
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@user_0cy9yv We do not have a line drop process and would be more of a reactionary restoration service if needed. If the line is clipped or damaged in any way the neighbors would need to reach out and let us know the situation and we would get out th
Line drop for tree work
Hi I'm trying to schedule a line drop for tree work for a neighbors line running under a tree on my property. I wasn't able to find a menu item for this on the support line. How would I go about scheduling? Warmly, Taylor
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Hello,I would like to cancel my service effective July 17, as I will be completing my work assignment in the United States and returning to South Korea. Will I be able to ask about the process how to cancel my service? Thank you
Cancel internet
I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?
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If there is nothing more that can be done to improve the connection quality, then you'll need to get the techs involved again. Bear in mind that if the premises-facing techs can not find or fix a problem at your home, it is they who are responsible
Wifi VAP is set to down
I am getting this logs and my xfinity internet giving frequent disconnection to internet. I am wondering about what is the issue as two times technician came but issue still persist. Modem got changes cabling and joint tighten and there is no heating issue in modem but issue still persist.please hel
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@user_41tva9 I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed. If
Comcast Communication line almost broken
I have a tree the is laying on a Comcast line hanging over my hard waiting to snap. I am trying to figure out how to get in contact with someone from Xfinity/comcast to take car of it before it falls onto my yard/fence/shed.
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when i do that it just says there is an outage at my address and when it is fixed they will get back to me. No one else in my area has an outage. Is there any possible way to talk to a human? I mean I probably just need a signal sent to the new modem
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
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Not Accessibility/disability related. Moved to Email.
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
Question
@XfinityThomasA Hi, thank you for the answer. Unfortunately, I am not able to pay my final bill. When I attempt to pay my final bill, the website replies, "This account is closed." I have been trying to pay it for the last three days, including con
After many hours spent trying, I am still not able to pay off my device in one lump sum
This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w
Question
Ok, thank you for confirming that information. I appreciate it @user_grfa2x. Let's take a closer look at your activation concerns and determine whether additional troubleshooting or a technician visit may be needed. To get sta
Outage due to new modem
I have a an outage due to receiving a new router/modem, and now I can not get past the AI to talk to a person to help me. I have no clue what to do at this point.
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@user_ymjmla Need to downgrade from triple play to internet only Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. &nbs
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How to direct message to make changes on account
Need to downgrade from triple play to internet only
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