Xfinity Community Forum

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (480.5K)

Most Recent

Selected Most Recent

Internet bill

I refilled my account why isn't my Internet back on

Question

•

Customer Service

Yes I would. Have there been many problems with these units previously?

drlodi87

replied

8 hours ago

to the conversation:

I was given the wrong TV box and The exchange

I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on

Question

@user_xox7i4 thanks for taking the time to post on our Xfinity Community Forums—we appreciate it! Have you had a chance to reach out to Microsoft support regarding this issue? They may be able to provide additional insight or troubleshooting steps sp

XfinityAbel

commented

8 hours ago

to the conversation:

My email in MS Outlook doesn't get sent until 7 PM

I'm having the same problem as the post ‎My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t

Question

Hello @user_a2499f , and thank you for taking the time to share your experience with us on our Xfinity Community forums. We truly value your feedback, as it helps us improve both our products and the service we provide. I’m sorry to hear about

XfinityCliff

replied

8 hours ago

to the conversation:

4K Box

Went to my local Xfinity Store (Mercer Mall, Lawrenceville) to swap my 4K box for a new one, as my existing box needed to be power cycled every day to get it working. At the store, I was told they did not have any more boxes like mine and was given a different style box, which I was told was a 4K bo

Question

Thank you for confirming that @user_nh1xdn, we appreciate it! Have you had a chance to try the steps outlined on our website to activate your Peacock subscription? You can follow the instructions here:https://www.xfinity.com/support/articles/disney

XfinityAlyssaA

replied

8 hours ago

to the conversation:

peacock

I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?

Question

@user_807s0k Thanks for adding a post to the forum. What is going on with your internet service?

XfinityBenny

commented

8 hours ago

to the conversation:

Help with internet

I need someone to come out and check the internet

Question

I checked both, and I didn't see an option like that anywhere, unfortunately.

user_nh1xdn

replied

8 hours ago

to the conversation:

peacock

I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?

Question

vbonline You will need to cancel your auto pay, then make the two payments.

XfinityVictor

commented

8 hours ago

to the conversation:

Can I make two credit card payments, a few days apart, totaling the due amount before due date?

I would like to split only the current Xfinity bill into two credit card payments (a couple of days apart from each other) totaling the due amount. Both payments will be made before the due date. Is that possible if I pay manually online or will I not be able to make a second payment in the same bil

Question

Hey there, @user_503ux6, thanks for reaching out through Xfinity Forums regarding your account. This is not the customer experience we want you to have, and I would be happy to submit your feedback. If there is anything else we can do to get you back

XfinityJeniece

replied

8 hours ago

to the conversation:

Cancel service

I would like to cancel my services

Question

@user_nh1xdn Are you on the website or the Xfinity app?

XfinityLinda

replied

8 hours ago

to the conversation:

peacock

I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?

Question

Service interruption

My 87 yo father’s internet was disconnected for $110.00. He did not receive a bill the prior month and when he received his June bill, due June 4, 2026, he mailed a check in for payment. Today, on June 4th his service has been disconnected, I stand corrected, interrupted. 1) It’s difficult for a sen

Question

•

Your Home Network

Can I make two credit card payments, a few days apart, totaling the due amount before due date?

Question

•

Billing

Help with internet

I need someone to come out and check the internet

Question

•

Customer Service

Hello there @TiredOfDealingWithYou, what are you trying to redeem that is giving you this issue?

XfinityDuron

replied

9 hours ago

to the conversation:

Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Question

and its a secondary user that xfinity apparently invented. has nothing to do with the payment which i'm sure will be auto paid like it has for the last forty years

user_hhb4k5

commented

9 hours ago

to the conversation:

unable to remove user because payment is scheduled ???????

unable to remove a duplicate (xfinity created) user due to payment scheduled????? [Edited: "Language"] Two other accounts (including the primary) and auto debit. removing a duplicate xfinity-created user has nothing to do with the payments or auto debit. bill for this month this month paid in FULL.

Question

I do not have a "manage additional services" option under the Services drop-down menu.

user_nh1xdn

commented

9 hours ago

to the conversation:

peacock

I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?

Question

unable to remove user because payment is scheduled ???????

Question

•

Billing

The activation buttons may be missing if the bundle has already been activated. Can you try signing in to Disney+ using your credentials? Activating either one does activate the other as well(between Disney+ and Hulu, as both use your MyDisney login)

XfinityAlfonso

replied

9 hours ago

to the conversation:

Activate Hulu button missing

The activate button on my Hulu subscription is missing and I cannot activate the streaming service.

Question

Just canceled all my services after 40+ years as a customer! Why? Because I no longer want to do business with a company that hires unethical sales/customer service representatives! Context: In March I called to have my cable box and wi-fi router rep

user_503ux6

commented

9 hours ago

to the conversation:

Cancel service

I would like to cancel my services

Question

@jieh51 Oh wow. We recommend adding your friend as a contact to your list. That will ensure you get their emails each time.

XfinityBenny

replied

9 hours ago

to the conversation:

Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question