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Was this resolved? I am having the same issue. No white light on my modem. I received updated equipment, and my home networks works but no light. The light never turned white, even during setup. I just waited five minutes and proceeded and it works.
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
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Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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Your Home Network
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Overdraft Issue
My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem
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user_8tz4wa, Hi there! Thanks for taking the time to reach out. I can understand the importance of receiving those calls without them going straight to voicemail. You've reached the right place. Our team of experts can help with this over social medi
Verification phone calls from businesses with a number code going directly to voicemail.
With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i
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Hi there, I hope your day is going well. Thank you so much for reaching out to us regarding your concern of running the cable through the floor of your basement to your room were you need the modem at. Now I am not a field technician, so I would not
Technician running cable up through the basement
I've tried to phrase this differently, but can't find a solid answer. I know where the cable comes into my house, but it's in the basement and I need it to be run up into my office and connect the gateway directly to my laptop via ethernet. I have a technician coming to set up service on Sunday. Are
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Payment
Need to set up payment arrangement but can’t get past that really frustrating assistant. I tried for over an hour in hopes it would transfer to live agent but nope just has had me in circles. Is there a way to chat with a real person without waiting on the phone for an hour or using ai which literal
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@swill82 @XfinityAmandaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Internet drops out everyday at the same time
Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to
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Payment
Need to set up payment arrangement but can’t get past that really frustrating assistant. I tried for over an hour in hopes it would transfer to live agent but nope just has had me in circles. Is there a way to chat with a real person without waiting on the phone for an hour or using ai which literal
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Billing
user_22gr5x Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see that you need some help after moving and we are happy to work together to figure this all out. Can I pleas
Need help ! billing and promotion error
I am requesting assistance with an issue regarding my Xfinity plan. I moved and transferred service in October and signed up for a $65.99/month promotion with a 5-year price lock. I have email confirmations documenting this offer. During the move, Xfinity mixed up my accounts (old and new locations)
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My multiview works fine, but create your own option was glitching when I picked my own games now it just states error playback try again later. What is the issue?
Multiview not working
I have a compatible box and the multiview menu comes up showing the games. But it says no multiview is available. What is the disconnect here?
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@shelty Hi there! Are you still experiencing this concern at this time? After three days of inactivity our conversations may close. If you previously sent a direct message can you please send a new one with your full name and service address?
Error message from Iphone 14 will not allow Comcast email to load on wifi
There are tons of posts in here regarding Iphone issues with Comcast email but as somewhat computer literate I have tried all fixes to no avail. When I am at home and using Comcast they emails load no problem on the iPhone. It is when I am aware from home and using the wifi I get a message stating t
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First. What is the exact make and model number of the modem / gateway device ?
Internet doesn't appear to be upgraded
I upgraded from 500MBPS to 2000MBPS. It said I have all the right equipment. I followed all the procedures and recommendations. The speed is still reading not quite 500, some devices it went down to 150. Everything has been restarted several times. Your app weirdly reads at 2100 in a speed test on a
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Tk you for response! I unchecked the email safe list box and I'm starting to receive emails (woohoo!) I'll see how this works out going forward. I was not getting email error messages. I tried to send you my email settings as you request
Can't send or receive emails
For approximately the past10 days I cannot send or receive mails. Steps I have taken to remedy this: uninstalled and reinstalled Windows 11, uninstalled and reinstalled Outlook and double checked all settings. I attempted to do a System Restore but it willl not allow me to input a date of 11/15/25 a
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Greetings @user_rjb4ky, and thanks for posting to the Xfinity forums, I hope this message finds you well. Like @BruceW mentioned, the forth ethernet port on the XB8 is a 2.5 Gbps port. Have you tried connecting the router to that port?
xb8 modem
My modem was recently upgraded by Comcast as I had been contracted for 2GB internet, but the modem was not capable of delivering it. Now I have an XB8 modem, and have confirmed 2GB service on the Comcast side of the modem. The problem is that the ethernet ports on the modem are 1GB ports, so if I am
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TV won't come back on after reconnecting
Had our service suspended, paid the bill yesterday morning and the internet came back on shortly after but the tv still hasn't. It's been more than 24 hours. I've done multiple refreshes, restarts, plug/unplugs of both the modem and the cable box(Xi6-a), I've used the app assistant and still the "pl
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X1
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Wi-Fi continually disconnects
My wifi was hooked up today and it has been updating and restarting all day
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Need help ! billing and promotion error
I am requesting assistance with an issue regarding my Xfinity plan. I moved and transferred service in October and signed up for a $65.99/month promotion with a 5-year price lock. I have email confirmations documenting this offer. During the move, Xfinity mixed up my accounts (old and new locations)
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Billing
user_e6vrr Are you trying to activate our Xfinity NOW internet service?
XfinityEricB
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Overdraft Issue
My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem
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