Xfinity Community Forum

Re-posting to Customer Service forum.

Rabelais

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2 hours ago

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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Hello

I need to have a technican visit my home!

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Customer Service

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Logging in online, there is no error message. I log in and have received no emails since Wednesday. In Mail on map I got an IMAP error message about the password being incorrect. Same on my iPhone, same on my android phone.

user_pzrvnn

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2 hours ago

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Where is my email

I know I don’t use it often, but why can’t I log into My Comcast email

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Just tried to post again… not sure if that worked.

user_lfryen

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2 hours ago

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Today’s experience with Xfinity

I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad

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user_qqnq0c Hi there, thank you for reaching out about this. We completely understand your concern, especially with this creating a safety hazard for your driveway and your camper. We’re sorry to hear that someone came out, and yo

XfinityAirelle

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2 hours ago

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low hanging wires

I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou

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No - nothing worked and the Xfinity rep I spoke to couldn’t tell me what package is needed to get the channel. We ended up doing the free trial of Mariners TV through MLB connected to our TV. Think the trial is for 7 days. For the season I think it i

GRBU2

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2 hours ago

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how watch mariners basrball

How do I watch Mariners Baseball in 2026

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Need cabled burried

The cable orange cable is sticking out of the ground and needs to be nurtured. Can you send someone to do that please? In the back of my property. You have address on file. Large orange cable is not burried properly and is hazard for tripping in the back property next to my back patio.

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Customer Service

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Good afternoon user_igd9bh. We do offer a few different ways to make payments. You can make your payment online here: https://www.xfinity.com/bill-pay. Also, if you have the Xfinity App on a mobile device you can make your payment directly through th

XfinityJon

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2 hours ago

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Pay internet bill

How to pay my Internet bill

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same problem here, haven't received email since 3/24/26 in third party app on Mac and windows and android, logged in online and have not received anything my bank sent, any automated messages from usps, things that should be sent daily. Checked bank,

user_pzrvnn

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2 hours ago

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IMAP PASSWORD FOR COMAST EMAIL

Why do I keep getting a message to enter IMAP password for Comcast?

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Too bad you have to PAY to get the Mariners games. The fees are exorbitant enough without having to upgrade to a bunch of channels I don't want just to watch one. I was told I have two choices. Pay Comcast MORE to get the games, or use a streaming se

user_ibn3w2

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2 hours ago

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How to watch Mariners on Xfinity channel 3025

Tomorrow the games start and am still not getting Channel 3025 to work. It just plays music and states local blackout even though my package should include it for free. Two calls to Xfinity and no help. Am in Spokane Valley, any one else in this area getting the channel to work? Am frustrated at thi

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@user_7mgy20 that's a great question. Once we have authenticated your account, our team has access to your account history, and we can review to see what notes have been left. We also help with customer promotions daily, so when reviewing the account

XfinityJustinC

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2 hours ago

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wifi pricing lies

On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate

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@user_c4seeo Thanks for reaching out to us, I'll be happy to look at your account to see what promotional offers we have for our awesome existing loyal customers. To get started please send me a direct message including your first and last na

XfinityOrlandoM

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2 hours ago

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Why are new customer deals not available to longstanding customers

There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?

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I am trying to pay my internet bill

user_igd9bh

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2 hours ago

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Pay internet bill

How to pay my Internet bill

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Where can I find what my internet speed (wi-fi)? And why do make this so difficult.

user_0et1nh

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2 hours ago

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my plan

where can I find my billing/plan?

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Why are new customer deals not available to longstanding customers

There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?

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Billing

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low hanging wires

I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou

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Customer Service

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Accepted Solution

Official Solution

Seasonal plan

I would like to put my tv and internet on a seasonal plan, how do I go about it?

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Customer Service

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I had to switch out to a new X1 box because all the sudden every morning when I got up to turn the TV on the only way I could get voice was if I unplugged the box so I have a new box now

user_fa802d

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2 hours ago

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A Live Customer Service Person To Speak With [Edited]

I want to speak with a live customer service rep. [Edited: All Caps]

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I had to switch out my X1 box on my TV service today now when I try to watch television it comes up with a voice telling me what episode and date I am watching I don't need that on how do I get rid of it

user_fa802d

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2 hours ago

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A Live Customer Service Person To Speak With [Edited]

I want to speak with a live customer service rep. [Edited: All Caps]

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I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t

user_bh84vr

commented

2 hours ago

to the conversation:

0

Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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