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Good morning, sorry I didn't get to to this. I had to go in the hospital. I had a blood clot so I was wondering do you still have availability for free tickets if they are free? I thought they were free but I'm not sure and I'm not the sharpest tool
Redeem rewards!
Hello, I have been a member since 2008 and I'm trying to redeem some rewards that I have got from being a diamond member universal studio tickets. I need to talk to somebody to help me do it. I'm not the sharpest tool in the shed when it comes to computer stuff and I can't figure it out. I'd like to
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I feel scammed by the customer support chat team. Who do I contact to for an actual complaint?
I have both Xfinity mobile and Xfinity Internet. I contacted your Internet support team through chat asking how to lower my bill when the monthly cost increased. They told me that I would be to enroll in some promotion that came with an iPad. I expressed MULTIPLE times I did not want/need an iPad. T
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Customer Service
Good morning, @user_4mxuk8 - We have not heard back from you or seen a change in our system regarding your equipment. We're considering this matter closed for now, but do not hesitate to start a new public post if any questions or concerns arise down
Speed capped at 60/6 Mbps on XB3 Gateway – San José Downtown, Hardware Bottleneck?
helloo everyone, I’m troubleshooting a consistent speed cap in San José Downtown. We are using a 3rd Gen Xfinity Gateway (XB3) from 2013/14 in Bridge Mode connected to an Asus router. The Issue: Speeds are stuck at ~60 Mbps Download / ~6 Mbps Upload. Testing: The Asus router’s internal speed test co
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Migration to Yahoo isn't hard but it has some issues. First of all - Collected Addresses do not migrate, 'Contacts' do. I would make sure you have any 'collected address' you want saved as a contact. No one told me this and I lost a lot of emails. It
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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So If I don't want the advanced security can I change DNS ?
DNS settings in Admin login
I need to understand why the ability to change DNS settings, for someone who is an IT professional, has been turned off. Got new modem because previous modem (only lasted a year) all the sudden had port issues. Go to direct my DNS to my DNS provider and find out that the service has been locked down
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Device Promotion Issue
I traded in 2 phones back in October and I received an email saying my phones were accepted and I would receive $1099.99 in credits and $600 in credits towards 2 new iPhone 17 pros. I have no received the proper credits towards my account for the last 7 months. I have called almost every month, I ha
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Devices
Hello @user_6va129 Thanks for reaching out to us. Sometimes you may receive texts when network upgrades in your area get completed. So the text could be unrelated to your burial job. We'd be happy to check the account for any updates and see what is
Buried orange cable
Hello, I received a text from Comcast saying my orange cable was buried but the work was not completed. so it seems the contract lied about doing the work
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Buried orange cable
Hello, I received a text from Comcast saying my orange cable was buried but the work was not completed. so it seems the contract lied about doing the work
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Customer Service
Price went up, channels got removed. I need Heroes & Icons to be put back in the line-up. Now.
I really wish you had an a la cart channel option. I only watch a dozen. And now you've taken away one I watch every day. After just raising prices. Not cool.
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Channels and Programming
Greetings, @cyoest! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this project. You have definitely come to the right place for assistance. If you c
right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
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right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
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Customer Service
Hey @Jlyle0721 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your group messages. I would be more than happy to offer my assistance looking in
Rcs messages
Status code 3000 Details: please wait activation ongoing for the last 24 hours. When I've been a customer for years now and no issues?? Why cant i send or receive group message?? This all started yesterday. In store no help. Called twice no help........
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Hey @HT210-fma , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further for
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
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Accepted Solution
user-azores Hi there! Thank you for reaching out. Congratulations on your new home! We'll be happy to notify our maintenance team that you are requesting the line be removed. When you can, please send a Direct Message with your full name and address.
I need the aerial Comcast drop removed from my house
Cables need removed I recently purchased a house, and do not have or want to have Xfinity services. I need to have the line removed from the pole to my house as soon as possible for renovations. Who should I contact?
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Hey @dudeWhoWantsFasterInternet , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet download speed. I would be more than happy to offer my assista
Slow Internet speeds of ~3 Mbps when I'm paying for 500 Mbps
Hello! Like the title says, I'm dealing with two orders of magnitude slower Internet speed than I was expecting. According to Xfinity's own speed test, I'm pulling ~3 Mbps download speeds: I am using my own modem and router, so I'm fully willing to admit that this might be my fault and not Xfinity's
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Good morning @user_6aglu8, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well.I am sorry to hear about the issues you are having with accessing Peacock and Disney+ Hulu, but you have come to the right place fo
Help with activation!!!!!
Can someone help resolve the issues on the account????? Where is competent help???
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Hello, I hope your day is going well @user_isvszr. I am reaching out to see if you still need help with changing your plan.
HOW do I get an agent who can actually help me change my plan?
How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight
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user_6r1l4c Hi there! We can definitely understand why you’re upset, especially if you repeatedly expressed that you did not want the iPad and later discovered there was a device agreement attached to the mobile account. We also appreciate
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I feel scammed by the customer support chat team. Who do I contact to for an actual complaint?
I have both Xfinity mobile and Xfinity Internet. I contacted your Internet support team through chat asking how to lower my bill when the monthly cost increased. They told me that I would be to enroll in some promotion that came with an iPad. I expressed MULTIPLE times I did not want/need an iPad. T
Question