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@shobackt Thanks for reaching out to us. We do apologize for any inconvenience you're having with your TV services. Since the service interruption, have you tried doing a hard reboot on your TV box by unplugging the power cord from the back of the TV
Experiencing pixelation on every channel after a local outage earlier in the week
We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on a
Question
user_sa8gtd Good morning, and welcome to our Xfinity Forums. Having services these days is extremely important. I'd be happy to take a look, and see what's going on. I'll need to gather some account details, so we'll finish up in Direct Message. Plea
file a complaint
Why are we still without service and why is Comcast giving us the runaround? Your customer service representatives do not care and they are purposefully delaying our service
Question
Experiencing pixelation on every channel after a local outage earlier in the week
We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on a
Question
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Customer Service
Hello @user_5q66j0, thank you for taking the time to leave a post. Sorry to hear you're having trouble receiving emails after changing your password. I can certainly understand how frustrating that can be, especially when everything was working prope
troubleshooting
i had to change my password and now i am not getting any emails at all, how do i get email back
Question
Concern moved here to the E-mail help section for assistance.
troubleshooting
i had to change my password and now i am not getting any emails at all, how do i get email back
Question
My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the house is connected to the demarcation box on the outside of the house.
New Fiber installation process on an existing home
Question on the installation options/steps for the Xfinity fiber (not the traditional DOCSIS over Coax) installation. My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the hou
Question
troubleshooting
i had to change my password and now i am not getting any emails at all, how do i get email back
Question
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
file a complaint
Why are we still without service and why is Comcast giving us the runaround? Your customer service representatives do not care and they are purposefully delaying our service
Question
I am a 25 year loyal customer and cannot get simple tasks addressed. Reaching anyone via phone requires going through a ridiculously difficult phone tree to eventually be directed to someone with a huge language barrier. We are over it as well. We di
Comcast (Xfinity) Ideas About Serving Customers is a Failure
We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec
Question
Will burying fibre optic under gravel driveway cause a cable problem from sharp rocks? Yes. It can't be directly buried. It will get damaged / crushed. Fiber optic cable is very delicate. It must be in a conduit pipe.
Cable Installation
Will burying fibre optic under gravel driveway cause a cable problem from sharp rocks?
Question
user_ia2shm Thanks for reaching out with your set up concern for fiber lines. This isn't something we would be able to advise on as the install of our Fiber option to the home with our service has to be done professionally by us. This question would
New Fiber installation process on an existing home
Question on the installation options/steps for the Xfinity fiber (not the traditional DOCSIS over Coax) installation. My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the hou
Question
Concern moved here to the Customer Service help section.
Stolen Modem
Hello, my modem was stolen when I was moving out of my place. i would like to know what is the next steps to getting a new a new modem and if someone could please help me ?
Question
Concern moved here to the Customer Service help section.
Comcast (Xfinity) Ideas About Serving Customers is a Failure
We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec
Question
@user_og8wan Are you referring to your WiFi network security password ?
Hook up
Trying to get my password to work, went through all steps to set my password , but it won’t let me in. It says wrong password.
Question
Concern moved here to the Customer Service help section.
Internet
Hi, I would like to know the speed of my current internet plan. thank you [Edited: Personal Info]
Question

Concern moved here to the E-mail help section.
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Emails on iPad from Xfinity
Not receiving emails on my iPad from Xfinity for well over a month+
Question