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Outage at [Removed: Address]
For Comcast to say that the outage at the above listed address is because of an upgrade in the area is unfair and wrong we've been paying Comcast for over a decade and to cut off our service so you can do a upgrade means that I am paying for that upgrade and anybody else that has an outage you can't
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Customer Service
Continued internet issues
I have been having continued issues with being dropped and being kicked off VPN. I have had to call multiple times and each time I call the wait time is 15-30 mins. Finally get in touch last week and they try to schedule an appointment 5 days from my call knowing we work from home. This is not accep
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Your Home Network
Has my whole conservation with you over the last 3 days been posted fir anyone to read ?
Long standing customer with xfinity with 2 locations , get no price break
we currently have a home location and beach condo location , yet we get no price break for having 2 locations and being a very long customer with xfinity . i just asked on the the phone to an xfinity rep to give us the a better TV channel deal , they only came back with the same old deal we had earl
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Hi @user_6owv3p, thank you for reaching out. I can definitely understand your concern, especially when you signed up with a specific promotional credit and are now seeing a different amount reflected on your account. We'd be happy to take a closer lo
Billing problem
"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M
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Monroe Outage Since 07/03/2026
We had a large storm hit on 07/03/2026, resulting in the city losing most of its power and, as a result, internet. I assumed that since this occurred right before the 4th of July, and that power would need to be restored first, it would take over the weekend to fix the internet. It is now almost fiv
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Customer Service
Thank you for reaching out @user_3izkap. What equipment are you looking to pick up at a store?
I need to speak with a live representative
I was misdirected yesterday. I need to pick up an x pro, I went to my local xfinity store in Brick and was told I need to pick it up in the corporate office in Toms River. I have been trying for over an hour to get a live representative, I just need an address so I can pick it up. Why is this so muc
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@user_baht9 - Just in case you don't receive a notification, I wanted to let you know I've just sent you a direct message with an update, if you'll visit our private chat when you get a chance. Thank you!
Lawn Damage After Unannounced Dig
Xfinity recently came over unannounced and we just happened to hear and see them digging in the middle of our front yard. I still have no idea why. They left behind this little plateau with dirt and rocks around the edge, and the grass on top has already died. How can I get them to come out and fix
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"My line is experiencing a short-code delivery failure. I need a Tier 2 technician to completely reprovision my SMS gateway and verify that premium/short-code texting is not blocked on my account profile." [1, 2]
Switched to Xfinity mobile and my iPhone is now not receiving any SMS messages
I just switched from ATT to Xfinity mobile, and I have an iPhone 16. Prior to the switch my SMS messaging was working fine. Since switching, I can receive iMessages, but not SMS messages. This is incredibly problematic because I am not receiving any of the two factor authentication code texts to log
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I need to speak with a live representative
I was misdirected yesterday. I need to pick up an x pro, I went to my local xfinity store in Brick and was told I need to pick it up in the corporate office in Toms River. I have been trying for over an hour to get a live representative, I just need an address so I can pick it up. Why is this so muc
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Customer Service
Box stop working
Box stop working last night still have not come back on i have moved it and plug it in to another outlet nothing
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Your Home Network
Hi there, @user_a0f600. Thanks for reaching out to us here on the Community Forum and sorry to hear about the DVR trouble, and poor experiences calling in. We would like to assist with figuring this out. You mentioned you were getting an error code,
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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@user_afb46f Thank you for sharing that you've noticed this issue happens when you're watching a program through the Disney + app when using the X1 cable box. I'd like to help find the root cause of this problem with you. So that we don't go over s
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_sp392v Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to dire
My internet keeps dropping and the status map turns blank when I login
I'm trying to report an outage in my area. We had a service upgrade done in our neighborhood on July 1st, 2nd ... and ever since our internet is dropping regularly. When I go to the outage map anonymously it works, but when i login to my account, the outage map turns blank and I can't report
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cable is out
Our cable has been out since a storm hit our area on 7/4/26. Power was out but has been restored. We need to get this resolved.
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Customer Service
our whole community was experiencing this problem, it had nothing to do with my equipment. Unfortunately, the web page was coming up blank when I logged in to inspect/report the issue. Yesterday, another round of upgrades were done, and I did not s
My internet keeps dropping and the status map turns blank when I login
I'm trying to report an outage in my area. We had a service upgrade done in our neighborhood on July 1st, 2nd ... and ever since our internet is dropping regularly. When I go to the outage map anonymously it works, but when i login to my account, the outage map turns blank and I can't report
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@user_bm3pu1 Thank you for making us aware that you're still experiencing a service interruption even after your power was restored. Have you by any chance tried using the Xfinity app to see if there's an ETA on there?
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Monroe Outage Since 07/03/2026
We had a large storm hit on 07/03/2026, resulting in the city losing most of its power and, as a result, internet. I assumed that since this occurred right before the 4th of July, and that power would need to be restored first, it would take over the weekend to fix the internet. It is now almost fiv
Question