Xfinity Community Forum

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So how much will the monthly rate be reduced and when will this adjustment be made? We are being charged the same amount for less channels. There should be an adjustment for this.

user_jq1zi1

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11 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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Peacock access

Hello, I am attempting to login to my peacock account via my Xfinity free subscription and have been unsuccessful. I’ve tried troubleshooting and have activated the streaming service on the Xfinity app. Please let me know what other steps I can take to successfully access this. Thank you!

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Channels and Programming

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@XfinityThomasB that’s interesting, I have a screenshot from the veteran status email I got and it says “one unlimited Xfinity line included with Xfinity internet for two years” it also says “ verified military customers are eligible for one

user_wrzaua

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11 hours ago

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Diamond member

Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you

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Accepted Solution

Hey there user_q64ir7, thanks for taking the time to post on our community forums! We'll be sorry to see you go, but our team can help get your account squared away! Please send us a direct message with your full name, name on the account (if differe

XfinitySean

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11 hours ago

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Cancel Internet and mobile

I ordered internet and mobile on March 30th. It is not yet activated, and I would like to cancel my account. How do I do that?

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Good afternoon user_ylp6z2. Just to confirm, you are still experiencing issues with removing or turning off subtitles specifically on Peacock, and on the Xumo, is that correct?

XfinityJon

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11 hours ago

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I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock

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We appreciate your loyalty @avalon02. We are working to try to bring E.W. Scripps programming back but our offers have not yet been accepted. We hope to be able to bring their programming back in the future. Please be on the lookout for future update

XfinityAlyssaA

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11 hours ago

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Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

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The "New message" (pencil and paper) icon is grayed out. While I appreciate the quick response, the fact that I can't seem to go any further reinforces my frusrtation.

user_8csd77

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11 hours ago

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Updating Account Information

I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me

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Btw, im not “ in a contract agreement” as mentioned several times. Not under contract, stayed with you too long. 35 years to be exact.

avalon02

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11 hours ago

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Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

Question

We appreciate your feedback @avalon02. A number of reasonable offers have been made that E. W. Scripps, the owner of these local broadcast stations, has not accepted. Additional information can be found here https://www.xfinity.com/support/articles/e

XfinityAlyssaA

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11 hours ago

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Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

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user_ag20rw, hello there and thanks for joining our community. When you said 5 seconds, did it resolve the interruption fully?

XfinityQue

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11 hours ago

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Glitches on PBS channel

I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

commented

11 hours ago

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Updating Account Information

I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me

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Today is April 5. Im giving it a week for this dispute to be settled. If not settled by Tuesday April 7, one week after the March 31 cut off, I will be moving on to You Tube TV. I feel thats enough time to negotiate, settle it, and put the paying cus

avalon02

commented

11 hours ago

to the conversation:

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Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

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Dropping signal on all devices OUT OF NO WHERE!

We have has this 2 years and out of no where my signal started dropping on all tvs and all devices while watching simple short videos and all! I am furious because your phone call told me was all green but no the one person said seen issues on the wall outlet issue for the model at the hone ! Said s

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Your Home Network

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Updating Account Information

I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me

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Customer Service

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Hello @user_xck35j thank you for reaching out on our community forum. I would be happy to look at promotions available to your account. Please send us a direct message with your full name and service address so that we can assist you further. T

XfinityAbby

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12 hours ago

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account retention

I have reached the end on a two year discounted rate and was very surprised that my rate has tripled. I knew that my rate would increase and based on questions at time of opening my account and online research I was expecting a $20 to $30 dollar a month increase. Before I commit to linking to Starli

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account retention

I have reached the end on a two year discounted rate and was very surprised that my rate has tripled. I knew that my rate would increase and based on questions at time of opening my account and online research I was expecting a $20 to $30 dollar a month increase. Before I commit to linking to Starli

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Billing

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Accepted Solution

Cancel Internet and mobile

I ordered internet and mobile on March 30th. It is not yet activated, and I would like to cancel my account. How do I do that?

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Customer Service

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Tv not working

Screen says it needs to be connected.

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Your Home Network

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These answers are indicative of extremely poor customer support. You didn't walk the customer through to a solution as promised. You simple ignored the customer's very specific problem and wording for a resolution? He/she didn't indicate that they co

gbakmaars

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12 hours ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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Hello @user_cmp119 and thank you for posting on our Xfinity Community forum. As @XfinityKam helpfully advised the original poster on this thread, we provide notice on our website showing any contracts for channels that have recently expired or

XfinityCliff

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12 hours ago

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NCAA women’s finals

We don’t have ABC anymore so we are stuck with ESPN side panel of commentators through out the whole game. Such a distraction! To see the traditional broadcast game we are directed to go to ABC. Oh yeah we don’t have that choice anymore. ABC is a major channel to remove from our lineup! We are fed u

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