Xfinity Community Forum

Canceled service

I paid 250$ to bring my account up to date so it could get cancelled was told the cancellation date would be adjusted and I would get I refunded it's been a month and no money has been returned I want an update

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Billing

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Hello, user_rcsv0k! The Apple TV app is available on Xfinity X1, Xumo Stream Box, and Xfinity Flex devices. To use it, here’s what you’ll need: A compatible device such as an X1 TV Box, a Xumo Stream Box, You can learn more anyt

XfinityThomasA

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2 hours ago

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Apple tv

How do I access my Apple TV subscription

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Thank you for your feedback, @user_9nhf7q! I will share this with the proper team to be looked at. I would love to see an alternate solution for that as well and understand you want to keep the service but not incur an increased cost due to this. Do

XfinityRay

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2 hours ago

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Bundle Discount Removal Due to Service Availability – Account Review Request

Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel

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No, nothing I’ve done has completely fixed the issue. Once it started I tried to do all the things that were suggested in the forums as well as deleting reinstalling and changing my password but except for a temporary fix of receiving the emails afte

rialinn

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2 hours ago

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Unable to send email

I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled

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Thieves

On August 28, 2025 I moved. I canceled my service and returned my equipment. They continue to bill my bank account. They now owe me over $1200. They refuse to credit that amount back to my bank. Instead, they have given me a $1200 credit and I wish to use that against Service in my new home. I cut m

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Billing

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Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

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Billing

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Outage

My internet has been completely down since earlier today, and I was informed that the earliest available technician appointment is not until Sunday, which is five days from now, and it's Easter Sunday. This delay is extremely concerning and not reasonable for a total loss of service. This outage is

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Your Home Network

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If this goes on too long I will be dropping Xfinity TV and be switching to HULU live. I already signed up for a free trial and so far I am finding everything I need with HULU live. So be prepared for me to be dropping off all the tv boxes and remotes

user_6v1cph

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2 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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Just to keep the thread up to date. It was suggested for me to call CSA again to report the issue. The first person I contacted at CSA said that wasn't something they can normally help with but then redirected my call to a Tier 2 person for internet

lnxfrk

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3 hours ago

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Cloudflare Anycast IPs being blocked by comcast ASBR

I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope

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Not to be rude; but we are not able to send DMs. All of our interactions are sent through a system to record everything. However, you can send one to us here: Please send our team a direct message with your full name, the name listed on the account

XfinityJeffB

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3 hours ago

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Modem rebooting

Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh

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user_p4nddg - I'd be wondering that same thing too! Can you walk me through the steps you're taking to log in? Are you using your Xfinity ID?

XfinityThomasA

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3 hours ago

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Apple TV with NOW Streamsaver randomly deactivated

I've been using Apple TV through NOW streamsaver with no issues for probably a year and as recently as last week. Today I log in to find I've been signed out. Sign back in and it's as if I don't have it any more. Will only say Accept free trial and then be billed after. I open my Xfinity app to chec

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Formal Billing Complain

Hi Xfinity Support, I'm reaching out regarding an $80 data overage charge on my account for the month of February that I'd like to dispute. I have never previously come close to my data limit, and in February I received zero notifications no email, text, or in app alert warning me that I was approac

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Billing

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ABC is my “go to” source for news both local and national. I hope you will get your acts together so that what I pay you for will be delivered!

user_mr937h

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3 hours ago

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Loss of ABC - Refund Expected

When will I receive a refund and or credit to my account due to Xfinity no longer honoring our contract by not providing access to ABC. I'm not going to purchase an antenna, Hulu or anything else. I am already paying you people for this network.

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@XfinityRay In the future, Xfinity should implement a policy that protects customers who lose bundle discounts due to circumstances beyond their control, such as moving to an apartment complex or area with exclusive provider agreements or where Xfin

user_9nhf7q

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3 hours ago

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Bundle Discount Removal Due to Service Availability – Account Review Request

Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel

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@user_rzob6l It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler. https://connect.xfinity.com/appsuite <----- try here

Again

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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Feel free to reach out. DM me. By the way, this chat has been more responsive than an hour and a half on two separate tech support calls. Apparently there's zero on shore support for tech issues? Sad.

user_gzn98y

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3 hours ago

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Modem rebooting

Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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Customer Service

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That is definitely odd. So as of now, you are having no service issues? We can continue to monitor the issue, I would just need to get some account information, so we can track it.

XfinityJeffB

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3 hours ago

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Modem rebooting

Everyday around 1-3pm MST, modem rebooting itself. I have power cycled modem. Seems to be an issue for about an hour and then is fine until the next day. Modem is Arris SB6190. I have tried two modem of the same type. I have logged into the modem admin settings and have screenshot of all the tabs sh

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I signed up for and paid for 1 gig service, but Xfinity will not honor this

Hello, I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house. There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, t

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Customer Service

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Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.

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Plan

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