Xfinity Community Forum

Greetings, user_76aght! We appreciate your feedback regarding our channel lineup on our XFINITY Community forum. I know how important it is to receive the channel lineup that best fits your household service level needs. If your service level needs h

XfinityNatalie

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5 hours ago

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A la Carte channels

What are you making us pay for channels we do not watch or for content with which we do not agree? You are making me subsidize channels that would not be able to stand on their own. I never watch hallmark for instance yet I am having to pay for it. Allow us to buy only the channels we watch no more

Question

user_z9tyhe, hello there and thanks for reaching out. I can totally help you out with your concern. Please do not share personal information publicly. To move forward with your concern, please send us a direct message with your full name and complete

XfinityQue

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5 hours ago

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HBO Max

Hi. I’m trying to cancel my Max with ads. I was referred to contact Max, but the billing is done through Xfinity and needs to be canceled through Xfinity. My name is [Personal Information]. Thank you kindly.

Question

monthly password resets

I develop and send out a monthly newsletter to about 400 people. I send it out in 10 groups of 40. Every month after I send out the newsletter I can no longer send or receive emails until I reset my password. This is a real nuisance that I have been putting up with for over six months. Is there a wa

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Customer Service

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Okay nice I'm glad to hear it, thanks for letting me know! I hope you enjoy the Peacock catalog and have a great a year ahead as well 🙌 If you ever need us again, we're always here for you!

XfinitySeth

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5 hours ago

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Peacock Premium problem!

I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I

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U

Poor service

The day after my cable went in it hasn’t worked properly. I have text my customer service representative and each time I get, I put in a ticket. It is almost a month and still nothing. I am paying for service I am not receiving and I just saw on this sight the bill went up. Any suggestions??

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Customer Service

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Hello @user_u6u6m9 you have two ways to change the payment for your account. The first way is logging into your Xfinity account via the web and the second is by downloading the Xfinity app. Do you have access to either of these tools?

XfinityDuron

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5 hours ago

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Bill

How do I change my method of payment for my bill

Question

@user_3acfdp Nice, glad to hear it's fixed. Now it's time to sit back and stream all the content this weekend :). Thanks for working with us on the forum, we appreciate it.

XfinityBenny

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5 hours ago

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Perks for Platinum Customers

Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad

Question

Awesome! That seemed to work! Thank you so much! Have an awesome 2026!

CuriousFour

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5 hours ago

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Peacock Premium problem!

I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I

Question

Hi there, @user_jiue40 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your service. Please be assured you reached the right person

XfinityRichard

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5 hours ago

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Horrible customer service

I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative. I was told I would receive free WiFi due to the outage, yet it is still not working. At this point,

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U

Closed

Cancel service

Need to cancel service. I do not see the messaging feature.

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Customer Service

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

Horrible customer service

I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative. I was told I would receive free WiFi due to the outage, yet it is still not working. At this point,

Question

Hello user_gijp4a Thanks for reaching out to us here on Xfinity Forums. We would be happy to check out you plan for any cost savings opportunities we can get you. Please send us a direct message with your full name and service address and we'd be hap

XfinityMatthew

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6 hours ago

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I’m looking to reduce my bill

I am looking yo reduce my bill.

Question

R

The issues happen randomly. They have been happening on and off for the last 10 days. I am currently experiencing the issues again this afternoon.

RobertS5

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6 hours ago

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R

Packet Loss at Atlanta Comcast Hops

I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast serv

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

I’m looking to reduce my bill

I am looking yo reduce my bill.

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

Bill

How do I change my method of payment for my bill

Question

@notgoodatusernames - thanks ever so much for the feedback. Everything is now sorted with the team at Xfinity ... you guys are awesome!

user_3acfdp

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6 hours ago

to the conversation:

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Perks for Platinum Customers

Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

Angel app

When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik

Question

U

Yeah your employees stole from me twice they washed a check for which I had a ditto copy of and wrote them selves a check for $3200

user_76aght

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6 hours ago

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CUSTOMER SERVICE REP STOLE FROM ME!

I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fi

Question

Concern moved here to the Customer Service help section.

EG

commented

6 hours ago

to the conversation:

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U

Peacock activation help

Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told

Question

user_6ddrey Thank you for stopping by with your questions about your no longer used equipment. For any Xfinity leased equipment that can always be returned, we can take care of it for you. For other devices that are owned by you the customer, you can

XfinityAmandaB

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6 hours ago

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I now have 2 surplus cable modems - keep or dispose?

I recently returned to Xfinity thanks to the 5 year fixed price no data cap offer. I left a few months ago when Xfinity refused to negotiate a better contract price. I had been with them for over 10 years and was a happy customer until that point. Fiber locally was a much better deal. But $50 for 1G

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