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Hello user_mf7mu2! Thank you for reaching out to us here on our Xfinity Forums and for reporting this low hanging line. You found the right team for help! I will open a request for our local team to come out and remove the hazard. They may need to ra
Line Hanging Dangerously Low
The cable line from the post to my house is hanging dangerously low thanks to the heavy snow/slush that has hit my house. It looks like a tie of some sort that kept it tight came off and now it’s in a big loop close to ground level across a road. It’s only a matter of time before a vehicle hits it.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change installation appointment
I am trying to change my installation appointment and the assistant tells me it can’t find anything, to try later. The appointment is for tomorrow and I can’t do that.
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Above and beyond thank you AJ!
Thank so much for all your patience and for actually taking the time to help me. You are the only reason I won't be canceling and switching to another service provider. Not to be dramatic but you restored my hope that there are still kind people out there. I appreciate it more than you know.
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Xfinity Compliments
@Manorite Thanks for returning here to update your topic ! Hope things hold up for you ! Best of luck ! Now closing your marked "Solved" topic.
Upgraded to CODA56 modem - speed still slow
I recently upgrade my customer-owned cable modem from a NETGEAR CM500 to a Hitron CODA56 after being told my old NETGEAR modem did not support the faster speeds of my plan. I currently have a 400 Mbps download speed / 35 Mbps upload speed plan. After installing and activating my new modem using the
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Hi there and welcome to Comcast @user_9rhgbj. What are you trying to log into?
MILITARY DISCOUNT
I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating
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I am sorry to hear that you are still having issues @winchester169, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?To send a direct messag
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
Internet is down
My internet has been down since noon yesterday. I’ve been trying to get a tech out here to fix it but I can’t even speak to a human being when I call on the phone. I just need my internet fixed.
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Line Hanging Dangerously Low
The cable line from the post to my house is hanging dangerously low thanks to the heavy snow/slush that has hit my house. It looks like a tie of some sort that kept it tight came off and now it’s in a big loop close to ground level across a road. It’s only a matter of time before a vehicle hits it.
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Customer Service
Also. I noticed.... "I believe the ticket is [EDITED: Personal information.]but over those 4 hours". Why was the ticket number edited out. That *IS* important information. Now who knows what maintenance ticket was not properly completed.
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se
Question
when i have tried to register i go to login and i keep getting the same message no matter what i do. Requested host does not match any Subject Alternative Names (SANs) on TLS certificate [2a2c285a10339020a9559d03438c4aacb646552e99ccee46a3910a6ddc2cc
MILITARY DISCOUNT
I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating
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Hi there, @musicmixer! Thanks for reaching out to us here on the Community Forum. We appreciate your loyalty and while we do have new customer introductory promotions, we do also have great promotions for our valued existing customers. While we would
As a loyal Xfinity customer, I pay nearly double that of a new customer for the same service
As a very loyal Xfinity Internet and Xfinity Mobile customer, why do I have to pay nearly double what a new customer would pay? That's just not right! I saw a deal where new customers can lock in to $60 a month for 5 years for Gigabit Internet, including Disney + Hulu for the full 5 years, and Peaco
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I don't see that icon at the upper right side
Cancel service
Good morning, I want to cancel my internet service. what is the easy way to do it?
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Still having issues: Neighborhood maintenance was completed on 03/09, but Upstream Channel 6 is still hard-locked at 16QAM. My telemetry is still capturing latency spikes over 50ms (latest today at 10:20 AM) and my upload speeds are inconsistent. Thi
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se
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@user_qou87u Thanks for reaching out to us, you've reached out to the right team to assist you with making changes to your services or any type of questions or concerns you have with your residential services. To get started send me a d
Canceling cable & updating to 1.2 gb WiFi
Hello! I would like to cancel my cable bill and switch to a higher WiFi service. The 1.2 gb option. If you could reach out and let me know what my steps are that would be great.
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As a loyal Xfinity customer, I pay nearly double that of a new customer for the same service
As a very loyal Xfinity Internet and Xfinity Mobile customer, why do I have to pay nearly double what a new customer would pay? That's just not right! I saw a deal where new customers can lock in to $60 a month for 5 years for Gigabit Internet, including Disney + Hulu for the full 5 years, and Peaco
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Customer Service
You can pay $10 extra on Netflix for no ads but it is billed on the streamsaver bundle. Somehow Netflix downgraded me to Netflix with ads by an email but did not explain why. I eventually got rid of the streamsaver.
Ad free netflix on stream saver
I have Xfinity now and Stream saver bundle (Netflix, Peacock and Appletv+) I was paying for ad free netflix but just recieved an email stating that I have been downgraded to Netflix with ads from Netflix. I call customer service at Xfinity and they told me to contact Netflix so I called them and the
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@user_h23k4s Unfortunately to downgrade to essentials plans you must be without internet for 90 days to qualify as a new account again and fill out the application at www.internetessentials.com . You can request to speak with the internet essentials
xfinity support
Hello, I am an existing customer and need to transition my plan to Internet Essentials Plus as my child is a Medi-Cal recipient. The general chat agent couldn't help me. Can you please assist with this transition? I have the documents ready.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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24 hour Internet Outage And No Contact Whatsoever
Experienced network outage and no communication from Comcast. Called for status, and no status and no ability to speak to an agent. Starlink here I come.
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