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@knightrap Thanks again for reaching out for assistance with your Xfinity ID. We're glad to see you were able to unlink the other address from your Xfinity ID. Here's that link in case it's needed again: https://www.xfinity.com/support/articles/switc
2 addresses on my account
My account is showing I have service at 2 addresses. How can I remove the other address from my account
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You get on hold and the wait time is 20-50 minutes... only to have it hang up on you after some lengthy period of time. It's insane.
RCS Activation Waiting Forever
Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem
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Xfinity support
Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel
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Channels and Programming
Dear Cory Harriger or Tasha Hughes
I am leaving Xfinity after 4 years, and I couldn't be happier. The only thing that works in customer service or online is when you want to buy something or add a service. Anytime I try to do anything other than PAY BILL or SHOP, the website and app are broken. Transferring a line, Statements, Billin
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Plan
Hey @user_k8uouj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Disney+ streaming concerns. What device are you experiencing issues on with the application? Wha
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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user_muaxc2 The Xfinity Membership site is https://www.xfinity.com/membership.
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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email going to trash
Help! My comcast email is going trash! what do i need to do to fix this?
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Hello user_svfj2d thanks so much for taking the time to reach out here via our Xfinity Forums! We would love to provide as much information as possible regarding your collections agency questions. Please send a direct message by clickin
Xfinity Support
Hello, I called the agency my collection was supposedly sent to, but they didn’t have me in their system. I was told the account was sent back to Xfinity. I’m trying to resolve this, but I’m not sure which number I should be calling or who currently owns the debt. Could you please confirm the status
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I just got a notification to watch a commercial. You gotta stop this or give us an option to opt out. There is no notifications setting in the xfinity app, as other people have said.
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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this is not the right link
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Hi there, @user_bnixoh! How is your day going? We are happy to further assist you with Peacock. Since you tried the troubleshooting steps already, I will need to access your account from here. There is sometimes a Peacock code missing from your servi
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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Xfinity Support
Hello, I called the agency my collection was supposedly sent to, but they didn’t have me in their system. I was told the account was sent back to Xfinity. I’m trying to resolve this, but I’m not sure which number I should be calling or who currently owns the debt. Could you please confirm the status
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Billing
Changed plan - charged the same as last month
Hello Xfinity, On my account, I called the very first day of this current billing cycle to reduce my current Wi-Fi speeds in order for a lower bill. Today I got an email reminding me of my payment that's due in 4 weeks; however, the bill is the exact same amount. I need this to change to my new plan
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Your Home Network
I am having the exact same issue and I've chatted and emailed with someone with no luck. Can you help me with this, please?
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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The top search result to turn off Xfinity advertising push notifications is this page from September 2025. It is now February 2026. It's very apparent that multiple user's are complaining of this issue and have provided evidence that the "fix" that i
user_n2yi77
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How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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