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Good evening Wheatman3571 thanks so much for taking the time to reach out here and add your voice on our Xfinity Forums! Account changes and enrolling in new plans are done via the Xfinity Plan Builder. The exception to this is with Voice services,
Cancel Voice Services
I want to cancel Voice but the chat agent said I had to call customer support. I want to do this online and am very close to just canceling all services. I don't understand why we cannot cancel services online. Xfinity makes it too difficult to do this on purpose. They get people to bundle voice and
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Wow, I'm dealing with the same EXACT thing. Report it to the FCC & your State AG Verbal contracts are legally binding They delete your phone conversations & chats after 90 days so take care of it now because the evidence is destroyed I c
FALSE ADVERTISEMENT
I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to
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That is false. It's tedious enough to turn of dozens toggle switches for email and SMS, but there is no option for turning off any marketing (or any other specific) notifications in the app. Either I block all app notifications through my phone permi
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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user_ijkfqu What specific error message are you receiving?
Channel lineup not loading
Getting an error message in my channel lineup will not load on my Xfinity stream
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This just happened to me. Report it to the FCC & your State AG. Xfinity saves documentation for 90 days - phone calls, chats, ect. They hope that no one notices that their bill is wrong until after the evidence has been deleted. Verbal contracts
Scammed into “free” mobile line
this is the worst customer service experience i’ve ever had by far. in february i was called by comcast they were offering a great promotion which was if i transferred my mobile line over to xfinity i could get it for free while also getting a $40 discount on my internet (from $120 a month to $80 pl
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Hey there, @user_g1f2qk, thanks for reaching out through Xfinity Forums regarding your location and internet concerns. I understand how important it is to have a solid connection for meetings and gaming. We would be happy to help with troubleshooting
Ava Rino Denver. All tenants reporting micro-outages constantly
I have been living here for 4 years never had issues with the internet. About 4 months ago micro-outages started to happen. Simple disconnected from meetings, video games dropping etc. Now its occurring 20-40 times per day. I am not alone here, other tenants experiencing same issue. For the record m
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I'm going to have to get a ticket credit created for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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It might be a great question, but I was hoping for a great answer too. I am sorry but this does not address my question. Right now all my xfinity/Comcast related account info, including the primary email with its password and all secondary email acco
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Hello, I need help finding a new promotion
After 2 years of these prices, I am about to get hit with a big bill and either need to cancel the service and find another internet provider or get a new promotion. If one of the Xfinity employees could help me, that would be great. Thanks in advance.
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Billing
I've already tried that. I get the same message. We’re sorry, your account isn’t eligible for this Peacock offer
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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Confirm termination request
Hello, I would like to terminate my home internet service. I went to the store, requested a cancellation, and was told I will get an email and will see it on the app, but I didn't get any confirmation. I would like to receive confirmation, and get it reflected on the app. I saw previous replies sugg
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Your Home Network
How To Activate Peacock Premium?
I just got my account upgraded to Platinum so now I have access to Peacock Premium. The issue is, I have been trying all day to figure out how to activate. Every time I try to, Xfinity sends me to the Peacock site then when I try to sign in or sign up there, they send me to page to Pick a Plan. I am
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Customer Service
Good evening @user_2nxfsu, and thank you for reaching out on our Forums to let us know about the trouble you are running into trying to have service set up. I'm sorry to hear about the frustrating experience and see that you stated you need a cable l
Worst Customer service
I have been trying to get service to my home for over a month. Four different crews have come out and none of them know why they are here. I have explained to each crew that I DO NOT Have a cable line running to my house. The Main box is across the street and they will need to run to my home before
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I AGREE COMPLETELY !!! I HAVE, NON-CONTRACT HIGH-SPEED INTERNET AND PHONE ACCOUNTS. I CAN'T TRANSFER INTO A NON-CONTRACT FIXED FOR 5 YEARS AND A FREE PHONE FOR 1 YEAR ACCT, FOR HALF THE PRICE !!! I'M ALSO A SPECIAL DIAMOND MEMBER.
Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
Articles
Hello user_f0nqk7 I appreciate you breaking down all the changes you agreed to. I will need to access the account to check the specific billing and what plan changes were made. The only one I can speak to is Peacock. That being a separate streaming s
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Billing Problem
We spoke with an xfinity representative on Jan. 21, 2026, telling her that we couldn't continue using xfinity with the 20% (over $60) increase with the coming billing cycle. She worked with us to get the total monthly bill to $258.59 going forward. We were assured that there would be no loss in plan
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