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Missing Router

Hello, I have been a customer of xfinity for about three years now, and I recently attempted to inform Xfinity that I would be moving soon so that they would update my information. However, after a few other complications, I came to find that my new router box went missing after it was seemingly del

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Customer Service

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Thanks for posting on our community forums, IllegalCrib4. I'm sorry to hear you've had this experience, especially since your phones are essential for your work. I can certainly understand how frustrating it must be to have all four lines affected an

XfinityDilary

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3 hours ago

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4 Phones stuck in SOS - 4 agents deleted no sims please help

Have 4 phones all went sos 3 agents later (after telling them to escalate) 2 phones with sims deleted and now wont reinstall. 4 phones no service. I rely on my phone for dispatch.

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@user_2aurli can not get my email We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email address like Outlook,Thunderbird, or Apple/Mac mail? Are you getting any err

Again

 commented 

3 hours ago

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Email help [Edited]

can not get my email

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Xfinity is a scam

This is my third attempt to try and cancel my internet service. I went to the Xfinity store on Memorial Day on May, 2026 at 2174 Henderson Mill Rd Ste 12D, Atlanta, GA 30345 to return my modem and request the cancellation of my internet service. Week later I’m receiving a statement for July, 2026. A

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Customer Service

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4 Phones stuck in SOS - 4 agents deleted no sims please help

Have 4 phones all went sos 3 agents later (after telling them to escalate) 2 phones with sims deleted and now wont reinstall. 4 phones no service. I rely on my phone for dispatch.

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Customer Service

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I now have the activation button, but I'm getting an error when I click on it

user_8haabv

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3 hours ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

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U

Yes it’s when I open the app

user_s68a7b

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3 hours ago

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Stream app

Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.

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Inadequate technical support

I’ve been waiting since 28 June to get internet installed-the technician could not complete as there was no signal. Today, 7 July, a technician restored the signal. Now I have to wait until 18 July for an install. This is unacceptable.

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Your Home Network

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I mean yes I could use that as a work around i'm more so confused as to why it suddenly stopped working along with, forgot to mention my upload speed is currently capped at 100mbps when i normally get 300mbps

user_j2nqbu

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3 hours ago

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Unable to port forward 25565 even with my own router

I have a Asus RT-BE88U router along with my own modem a Hitron CODA56, and I used to be able to open a port on whatever I wanted with zero issue and recently maybe a month or two ago I suddenly can't do that anymore with no warning. I have no done anything different compared to when it was working t

Question

Hello user_lpq2ns! If you're needing help with your account in any way, you're in the right place. To get started, find the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct Mess

XfinitySeth

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3 hours ago

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“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

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M

I ran into a similar issue, although I was unable to port forward from the get-go because i'm under a CGNAT. You can use a tunneling service to get around the need to port forward, there are free options out there for minecraft specifically.

michael_v7

 commented 

3 hours ago

 to the conversation: 

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U
Unable to port forward 25565 even with my own router

I have a Asus RT-BE88U router along with my own modem a Hitron CODA56, and I used to be able to open a port on whatever I wanted with zero issue and recently maybe a month or two ago I suddenly can't do that anymore with no warning. I have no done anything different compared to when it was working t

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G

Thanks for the suggestion. Most of these were done prior to posting. The issue seems to be fix. Xfinity reached out and said there was a problem on their side of things.

Grubby385

 replied 

3 hours ago

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Internet disconnects ever 20 minutes

Started having this problem recently where my gateway stops sending a signal every 20 mins. The outage last just long enough to kick me from servers while playing games. The issue is across multiple computers (ethernet) and on multiple phones (WIFI). I've replaced the gateway from my local store. Tr

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@ruffnit The 1513 is pretty old and I'm not familiar with it. But, it appears sound mode selections do not work the same as newer models.   The manual says you use the Surround < and > buttons to switch between Direct and MultiCh Ste

BIslander

 commented 

3 hours ago

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surround sound -- Multi Channel Stereo

We just "Upgraded" our Xfinity TV from cable to WiFi. In our large screen room we have a Denon Surround Sound System which works well. With the xfinity using cable we could select "Surround - Multi-Channel Stereo" as an option. Now wfuith the WiFi connection to the master box that option is not avai

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Good evening @user_s68a7b. Are you getting an error message when trying to use the app?

XfinityRaf

 commented 

3 hours ago

 to the conversation: 

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Stream app

Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.

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Lost my internet

Replaced my TV with an old Samsung tv

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Your Home Network

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Hi Anon68690, thanks for taking the time to post here on the community forums! It's fully dependent on the platform you're using, but you may be able to create a shortcut to the website and have that added to your taskbar.

XfinitySean

 commented 

3 hours ago

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Is there a way to put Xfinity on the task bar?

Just that. I'd like to be able to access Xfinity Connect with one click.

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user_nooooooo Hello, what steps have you taken to install the modem prior to using the application?  

XfinityVictor

 commented 

3 hours ago

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activate new modem on existing account

I'd like to activate the new modem I installed without needing to download the app.

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Legacy Comcast.net Email Server Sync Freeze Since June 16 – Rejecting External Mail

Hello, My comcast.net email address has been dropping the vast majority of my incoming emails since around June 16th. To give context on the severity, I typically receive hundreds of emails per day; now, I am lucky if I receive 10 to 15, and I am deeply concerned about missing critical emails. This

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Email

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NFL Channel and The Red Zone, no refund, after 44 yrs we say goodbye

Losing the NFL Channel and The Red Zone were one thing but refusing to offer a credit or something to those of us who have been paying for the channels for 3 months without service. WHICH by the WAY - XFINITY opted to turn off. ESPN/Disney offer to allow the channels to remain on while negotiations

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Channels and Programming

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@user_6ahs3u If you still see a service interruption message from the Xfinity app, then more time is needed for our repair teams. The time/update you see is the same one a phone agent, and my team will see as well.

XfinityShawn

 replied 

3 hours ago

 to the conversation: 

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U
“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a

Question

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