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On 9/23/26 I requested a cable replacement due to the CATV/Internet cable exposed on adjacent dirt road property. After a site visit, I was told two weeks , than a few days for repair ( several weeks ago ). A second request was posted on 10/16/26 wit
Property damage claim form
Hello - I need to request a property damage claim form via direct messaging. My property was damaged by downed wires during a recent storm.
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@user_8fjrfe, thank you for the details. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your a
exposed wire trip hazard
I keep reporting the cable service wires in my patio area trip hazard and I want to make sure to shift the liability to Comcast, since I've reported this repeatedly for weeks.
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@XfinityJamesC The first credit check was just last Sunday
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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If you get an answer I’d love to know what it is. I was charged for a mobile line that I never even set up or used and was told it was a free service I was getting with my Internet plan. I never even had a phone on it. So when I got frustrated with t
UGH!!
SO, Y'ALL HAVE ALL DAY TO SIT ONLINE AND LIE TO CUSTOMERS.. I JUST CANCELLED MY MOBILE SERVICES DUE TO THE LIES I'VE BEEN TOLD FROM DAY ONE, 12/22.. I TRANSFERRED ME AND MY MOTHER SERVICES OVER THINKING WE WERE GETTING BETTER DEALS.. NNNNOOOOTTTT!!! AFTER THE INITIAL TRANSACTION, THREE MONTHS IN AND
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The first credit check ran last Sunday.
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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glcavalier We’re glad you were able to get this resolved yesterday, though we understand why finding that guidance elsewhere after so many contacts was disappointing. For others who may run into the same issue, was Customer Security Assurance t
Unable to update recovery email or reset password on Comcast.net account after 6+ months – recovery email is invalid
Hello, I need help with an account recovery issue that has been unresolved for over six months. One of our @comcast.net email addresses has its primary/recovery email set to an old @sbcglobal.net address that is no longer valid and that we no longer have any access to. This has locked us out of upda
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Thank you for clarifying, @user_useqc1. That makes much more sense now. Xfinity Mobile handles things a little differently. The $-300.00 towards a smartwatch promotion requires you to finance a new device over 36 months, in order to receive a credit
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Charged for mobile service I never had
I used to have Xfinity Internet service. When I moved, I called to have it moved with me, but I could not get it to work at the new apartment and when Xfinity was supposed to come to my home and service it, they never showed up, so I cancelled it. About a month after I cancelled I was charged $42.91
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Actually no they were never mentioned by Xfinity customer service or chatbots ironically AI mentioned them and i was able to get it resolved yesterday after it gave me guidance on number to call to bypass your normal customer service thank you for
Unable to update recovery email or reset password on Comcast.net account after 6+ months – recovery email is invalid
Hello, I need help with an account recovery issue that has been unresolved for over six months. One of our @comcast.net email addresses has its primary/recovery email set to an old @sbcglobal.net address that is no longer valid and that we no longer have any access to. This has locked us out of upda
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@XfinityJamesC I applied for the smartwatch promotion. It was denied when Xfinity ran a credit check. This denial was due to my having previously frozen my credit bureau accounts. I subsequently unfroze all my credit bureau accounts . But when Xfin
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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That is definitely unusual, @user_useqc1. Can you tell me a little more about the promotion you were applying for? Was this something you saw online and called in to set up, or did someone call you and ask you to run a credit check to get a new promo
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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glcavalier Hi there! Six months and seven support contacts is a lot of effort without getting access restored. We understand you need a way to verify ownership when the recovery email is no longer available. When you try resetting the p
Unable to update recovery email or reset password on Comcast.net account after 6+ months – recovery email is invalid
Hello, I need help with an account recovery issue that has been unresolved for over six months. One of our @comcast.net email addresses has its primary/recovery email set to an old @sbcglobal.net address that is no longer valid and that we no longer have any access to. This has locked us out of upda
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All fixed. Technican came to the property and fixed it. Thanks!
Damaged exterior equipment
The cable box/cover attached to the outside of my house is falling off. I used duck tape to secure it overnight. I will need a technician to come out and secure it properly.
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I applied for a promotion. It was denied when Xfinity ran a credit check, due to my having previously frozen my credit bureau accounts. I subsequently unfroze my credit bureau accounts . But when Xfinity reran the credit check it came back that I was
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Hi @user_now5qx,You should be able to split your bands in the Xfinity app. Just head to the Wi-Fi tab, select" Wi-Fi password", and click "Edit Wi-Fi settings" at the bottom of the pop-up window. You'll then see split bands at the bottom which will a
I need 2.4 Ghz band available
I need to temporarily be able to connect a device directly to my 2.4 Ghz band. I have a XB7 gateway, and am unable to split my bands using either the Xfinity app, or the Admin tool. Do I have any options available for me?
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Greetings, @user_useqc1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assist
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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I am also having this issue. I am a current gold member and the primary account holder. When i hit redeem it loads and then says i am ineligible to receive rewards.
user_aedhzj
commented
2 hours ago
to the conversation:
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0
Over a week now and still can't access membership page.
When are you going to have this known issue fixed? Grok says it's likely a Javascript error you should have fixed by now.
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