Xfinity Community Forum

user_29f630 That is interesting, because it does sound like a power issue. Has a Xfinity Home Technician been out to have a look?

XfinityMartyR

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9 hours ago

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Doorbell camera not working

I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef

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Good evening user_p6yc07. We can certainly help you out with your account request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located

XfinityJon

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9 hours ago

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Cancel service

Is there literally any way to cancel service besides marching into a physical Xfinity store with the router in hand? The forums no longer have a direct message feature and the app is useless, and there is no longer any telephone customer support.

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@XfinityDilary Hi Dilary ! I've attempted the factory reset and restarting, issues are still persisting.

Makivilin

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9 hours ago

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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@EG Just tried factory resetting the new Modem I received, speeds are still the same.

Makivilin

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9 hours ago

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

Question

@user_kfsdhr Thanks for adding to the thread. What happens when you try to enjoy the app?

XfinityBenny

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9 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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I Just spent 2 hours dealing with chat that just went in circles, a call that ended up with multiple transfers, and 3 attempt to close the ticket before resolving the issue. I do not expect miracles but i also do not expect to spend 3 hours on the ph

user_zt1po9

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9 hours ago

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file a complaint

how do I file a complaint with Xfinity.

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Accepted Solution

It was great working with you to ensure you only have one account, @FTTBay! We were able to get the closure set up and reviewed the billing to ensure that is correct. It will update on the final statement that comes by USPS mail within a few weeks wi

XfinityRay

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9 hours ago

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Need help verifying account is closed

I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain

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Complaint

My internet service drops frequently everyday leaving me and my family without home internet multiple times. This issue has caused assignments not to save or go incomplete for my college courses. I can not rely on your service nor the assistant I used multiple times to resolve this issue, I am a fir

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Your Home Network

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Cancel service

Is there literally any way to cancel service besides marching into a physical Xfinity store with the router in hand? The forums no longer have a direct message feature and the app is useless, and there is no longer any telephone customer support.

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Billing

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Results

am writing to formally complain about ongoing billing increases, repeated failures to resolve issues through customer service, and what I believe to be misrepresentation regarding a recent offer made to me by an Xfinity representative. I have been a loyal Xfinity customer for approximately 25 years

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Getting Started

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Glad to hear all is good now. If you need assistance in the future we are always happy to help!

XfinityJon

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9 hours ago

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support

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing and DS profile assignment change. Subsequent slow page loading and or timeouts. Modem is MB8702.

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Replaced the Moto MG-8702 with Arris G36. All good now - thanks! Webex would refuse to connect audio via pc via BT, USB or phono jack but Teams worked ok. All while any speed test would consistently run 800+. Strange and counterintuitive!

user_wla285

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9 hours ago

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support

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing and DS profile assignment change. Subsequent slow page loading and or timeouts. Modem is MB8702.

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U

I also tried resetting each one one holding the reset for 2 or 3 seconds, nothing completely dead.

user_29f630

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9 hours ago

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Doorbell camera not working

I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef

Question

Thanks for posting on our community forums for assistance, user_3p66q7. I completely understand how frustrating this must be, especially since you work from home and need a reliable connection. It sounds like you’ve already tried all the right

XfinityDilary

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9 hours ago

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Xer10

Xer10 issues. The Internet was working for about 20 minutes since the installation yesterday. It’s been in a constant solid yellow light. I’ve even tried re-plugging resetting and still nothing even the Wi-Fi network doesn’t show anymore. I was thinking it was an activation issue, but when I go to A

Question

Hey there user_ji8y3p. We're still here for you if you're needing help! In order for us to assist further, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associate

XfinitySeth

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9 hours ago

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Paying for a phone that I returned

I’ve been dealing with the same issue for weeks now. I returned my old devices, but Xfinity keeps charging me $668 for them. I’ve spoken with multiple agents, been promised credits, escalations, callbacks, and even had a supervisor confirm I shouldn’t owe this — yet the charge is still there. On top

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The door bell button is blank, no flashing lights. I've checked both transformers with my meter both are within norms, I even plugged other electronics in the line that feeds the transformer to see if the load fluctuated, no change in readings at the

user_29f630

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9 hours ago

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Doorbell camera not working

I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef

Question

Missing Downstream Channels

I have recently been having issues getting all downstream channels. When I login to xfinity to check status it says no issues detected, but when I open a chat window it immediately says it has detected an issue and wants to schedule a service call. I guess I will eventually go that route, but it jus

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Your Home Network

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Hello, @user_3hbugz! Thank you for reaching out here about the call. @BruceW is correct that it is a scam. The team and website they listed are the correct team to report this to. There is also an alerts page on that same website that shows any scams

XfinityRay

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9 hours ago

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Low Modem Security

I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?

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Xer10

Xer10 issues. The Internet was working for about 20 minutes since the installation yesterday. It’s been in a constant solid yellow light. I’ve even tried re-plugging resetting and still nothing even the Wi-Fi network doesn’t show anymore. I was thinking it was an activation issue, but when I go to A

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Customer Service

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@Ciano This is happening to me too. I already took all those troubleshooting steps. Help! While annoying and frustrating, it will eventually work itself out.

Again

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9 hours ago

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Send Message Error

Using Thunderbird v140.3.1esr (aarch64) on a MacBook, I'm getting this error while trying to send email: Send Message Error Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net timed out. Try again. I have SMTP set the same as

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