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@user_zd9t9t same here. And my favorites are intact. I checked on the streaming app.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@user_oqizuc same issue here
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Same issue. Favorites guide view stuck on quick tip
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
@user_xcfmdj Thank you again for allowing us to assist with your service concerns. I am happy we were able to accommodate your requests and that your service is working properly now. We appreciate you taking the time to work with our team.
Service Discount
I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand
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I’m having the same issue. The reason why the overlay is stuck on favorites quick tip is because the favorites are gone. They still show up marked by a star on the “free to me” view of the guide. But the favorites are empty. I had to scroll through t
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Outage Credit
A tornado damaged my Xfinity exterior drop line on my house on 7/25. Our service was not restored until 8/18. However, when I tried to apply for an online outage credit, the link only allowed for a 7 day period of time. When I contacted customer support using the Xfinity chat, they told me that they
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Billing
Hello @user_gol04h thank you for taking the time to reach out on our community forum! I understand that this has been frustrating and I would like to review everything and make sure this is taken care of. Please send us a direct message with your fu
Im extremely upset with Xfinity mobile
Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill
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... how do I post publicly ? The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post. It's intended to discourage customers from sending a private Direct Message b
My health depends on the Internet! Please Help!
I desperately need help! I am writing to formally express my frustration and deep concern regarding the scheduled ongoing internet outage affecting my home. This outage is not simply an inconvenience — it is a direct medical risk. I am a disabled individual with cardiac-related medical equipment tha
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Howdy user_mz0496 👋 I know exactly how debilitating it is to deal with packet loss during gaming, so I appreciate you stopping by to let us know about the ongoing issue this has been for you! Especially with you being connected hardwired, you should
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
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I have the same issue. I can't get out of the Quick Tips to choose anything. 😡
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
on hold for 20 minutes. still waiting for help.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
I cannot access the Favorites view in the on-screen guide because it is blocked by a Quick Tip screen telling me how to add a favorite channel. I can navigate to all the other options (All Channels, Free to Me, etc.) but not to Favorites. Must be som
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Seems to be a limit on total number of Favorite channels. I have over 120, and spent time removing and re-adding them all. But…now when guide view is set to “favorites”, I counted 97 total. None of my highest channel number favorites app
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
AI help bot is unhelpful
I have had xfinity for 14 years. I experienced a lightning storm and my router is fried which I went through the troubleshooting with the ai bot. Once it determined that my router wasn't connecting. It told me my only option is to wait 4 days for a technician that I will have to pay for. What can a
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Customer Service
user_l6oxt8 Thank you so much for stopping in for help with the services in your area. It sounds like the power supply for our equipment has been impacted. In cases where your area has impacts to the local power supply or grid, we are not a priority,
Your service [Edited]
Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]
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Im extremely upset with Xfinity mobile
Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill
Question
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Plan
This is a disappointing thread. I have a similar issue, device in the basement doesn't even get a good enough connection to test it with the xfinity app, now have to wait 2 weeks before i can correct that. Maybe i should go back to t-mobile....
user_tx13jr
commented
4 hours ago
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Xfinity Pro Wifi Extender Question
I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg
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