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@XfinityRoberto​ I was simply told Xfinity would credit me upon return of the equipment. I had no idea I was being charged a monthly fee until I looked at my bill a yr later. Why would xfinity charge a monthly fee in one case and a flat fee which is

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Monthly Charges for unreturned not refunding me despite returning equipment

I had unreturned equipment which I noticed I was charged for over 1 yr. Upon discovering this I returned the equipment in December and was told Xfinity would refund those fees. I moved and had unreturned equipment of $150 and this was returned last week and the $150 was credited. I am now being told

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check the balance on digital prepaid card

My card keeps being declined so I want to check the balance. It is a digital card so apparently I can't check it at this website https://xfinity.myprepaidcenter.com/my-cards even after logging in. The error states that if it was a digital card I need to use the link in the original email. I do not h

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user_fyp7j6  We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I'm sorry this has happened to you, and we do have a team in place to help.  You will w

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Scammer trying to ship device to my home

There is a scammer (the name does not appear to be real) who created an account at my home address and shipped their equipment to me. Can Xfinity do something to stop this kind of scam?

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playback speed

We were recently switched to Xfinity boxes and I am having trouble finding the control for playback speed options. Please advise. Thank you.

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Good afternoon Mduncan1 thank you for reaching out here on our Xfinity Community Forum. This specific benefit appears to have sold out. Some benefits are limited to a certain number of members, and once that amount has been reached it is unavailable.

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Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g

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Student discount

Please apply student discount to account

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I came here for the redeem it but it was already done or expired? How is that possibly when I just got the notification? Did I do it wrong?

 commented 

2 hours ago

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Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g

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Scammer trying to ship device to my home

There is a scammer (the name does not appear to be real) who created an account at my home address and shipped their equipment to me. Can Xfinity do something to stop this kind of scam?

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I actually already am using the app, that's where I got this notification. Then when I clicked the notification and it took me to the page it said they were all gone. I was using my phone when the notification from the Xfinity app came in. The only

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Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g

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user_ucejh1 Thank you for the feedback and for working with us in our DM's and for your feedback about the terms and agreement.   

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billing

I was charged a $100 install fee despite completing a self-install. The technician found the issue was with outside wiring. I need assistance reversing this charge.

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Hello user_y67vxx. Thank you so much for reaching out to us for help with closing this account. I'm incredibly grateful to your husband for his service with our Navy. My pop-pop was in the Navy as well making it my favorite service branch. ❤️ I know

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Cancelling Wifi

Why do you guys make it so hard to cancel services? My Husband had gotten wifi with you guys while in the Navy. He is no longer in service and we have been trying MONTHS to cancel the plan. We have called only to be immediately hung up on. We have gone to stores where we are told we cannot return th

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Good morning @SPSquaredGF. If you could send our team a direct message with your full name and full address, our team can assist with your Peacock activation issue. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary

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Peacock activation loop error (SAME as all these other posts!)

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

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user_2nyqmo, We will surely miss your business. I understand the Wi‑Fi issues were only partially resolved and that your account concerns remain outstanding, which would make anyone feel fed up. I do want to clarify that the apartment number was not

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Considering you cannot reach a live representative, worst customer service, ever!

When I moved two months ago, I updated my address and for some reason my Wi-Fi is now compromised? I just moved a few apartment buildings down and thought my service was transferred because my Wi-Fi worked when we set it up. Come to find out the representative never entered the new apartment number

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Hello @pam53 thanks for being a long-time customer! On Xfinity Forums our team is equipped to support you on this public platform and over direct messaging when needed. We can certainly understand needing a plan that works well for you. Over the year

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Need To Reduce My Monthly Bill

I have been a customer in good standing since 1974. I have been retired for over 10 years. I have been paying the monthly bills which have risen considerably but it has gotten to the point where some changes have to be made. I was happy that I was able to take advantage of the ACP when it was availa

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I am very disappointed to report that the DM team refused to help, citing a 'Tech Recover' code. They are ignoring the fact that the technician's repair was for an external network issue at the box, which I could not have fixed. I am being charg

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billing

I was charged a $100 install fee despite completing a self-install. The technician found the issue was with outside wiring. I need assistance reversing this charge.

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need to change my Bank info.

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payment change

I need to update my method of payment

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Immediate Action Required: Account #[Edited] - Competitive Offer & Service Termination Inquiry

Dear Xfinity Business Team, I am writing regarding my account for TABOS C STORE (Account Number: [Edited: "Personal Information"]). Currently, I am being charged $279.90 per month for services at my store. I am reaching out because I have received a formal offer from Kinetic Business for an identica

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user_ulzxih   Hi there! Please keep in mind that the Xfinity Forum is not designed to offer real-time assistance. If your concern is urgent, we recommend reaching out through one of the contact methods listed here: https://forums.xfinity.com/t5/

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New s26

Advertising made it seem like I was getting a free year of phone service with purchase if s26 ultra only to be denied...only for new customers? Made service out of my range.

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Cannot get into my emails [Edited]

What is going on that I cannot get into my emails? I have have important emails waiting for me to respond!!!!!

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