Xfinity Community Forum

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Having same problem- we are also in NE FL-started 3/13. Is there a service number to call that can provide knowledgeable assistance?

user_vyzc8u

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8 hours ago

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Dvr not recording. Shows nothing scheduled and on grid has half circle

Dvr not recording and on grid shows red circle

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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n

XfinityJon

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8 hours ago

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promotion renewal

Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks

Question

@XfinitySean I am trying to find the direct message area Pen Pencil but I don't find it. Please help me Thanks

gh1937

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8 hours ago

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promotion renewal

Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks

Question

U

I tape numerous shows. It is an Xfinity Dvr cloud issue. Just trying to find out when will be resolved

user_2a9b63

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9 hours ago

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My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

@user_2a9b63 There are several movies for St. Augustine. Is this a movie or a series? In some cases, if your DVR is not recording certain shows, they can be found under our On Demand option. Using your Xfinity remote, select Xfinity. You can search f

XfinityCarolyn

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9 hours ago

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My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

Hi @Martha4725051, thanks for posting on our Xfinity Community Forums page. I'd like to do everything we can to assist into looking in on your desired phone number. Please send a direct message including your full name and service address, and we can

XfinityAbel

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9 hours ago

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Seeking Specific Landline Number

Seeking landline number [Edited: "Personal Information"]

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Hello @user_jbbncc and thank you for reaching out on our Xfinity Community forums and giving us some addtional detail as @Again suggested. We appreiate the information. 😀Email does have certain limitations to prevent spam, the guidelines

XfinityCliff

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9 hours ago

to the conversation:

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Non-responsive security assurance complaint

The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the

Question

user_ry1l82, your direct message shouldn't be sent to me, but you should send it directly to Xfinity Support. That said, I see your message now, and I'll follow up shortly.

XfinityVianney

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9 hours ago

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Billing for phones after leaving Xfinity

My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l

Question

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Mine is still missing in st augustine. So annoying

user_2a9b63

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9 hours ago

to the conversation:

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U

My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

@user_erxclp Emails are very important, especially having them in the right folders. Can you try to log in hereXfinity.com/Emailand let us know if you see the missing emails and folder from our website view?

XfinityKam

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9 hours ago

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Email Messages and folders are gone

My e-mail messages and folders have disappeared. I have been had my email address for over 25 years and this morning when trying to access I got an error message - 0x800CCC0E - that Outlook could not connect to the server. I've checked the settings and they seem to be correct. I tried calling custom

Question

Hey there, user_7id3fz! Thanks for posting on our XFINITY Community forum. I know it can be difficult to manage your account after being deployed. Not to worry, we can help you to rectify your equipment charges. Rest assured, you have reached the rig

XfinityNatalie

commented

9 hours ago

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Cancel service

I was deployed to South Korea with military. I returned my equipment and I am still being charged. I now have Korean number cant contact Xfinity. I've tried to use chat with assistant but it is not working. Tell me to try later because they are busy.

Question

@user_1l9z1g, thanks for posting on our Xfinity Community Forums. I'd like to do everything I can to help with this Xfinity Mobile concern. Please send a direct message including your full name and service address, and we can get started anytime. &nb

XfinityAbel

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9 hours ago

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Lost account since 8/2025. Misti S. Refuses to return my calls

I had internet only at my address in Lithonia 12/2024. I purchased a cellphone from Xfinity 4/2025. Worst decision. I moved at the end of 8/2025. For an entire month they couldn't find any to install my internet in Fayetteville. When I went to turn in the equipment. I mentioned this to someone at th

Question

Has she contacted her phone provider to let them know that her caller ID is not working properly? @Annabelle2

XfinityAbby

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9 hours ago

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Please Bring Back Address Book Parameter On Voice Side

I've been frustrated since at least April 10, 2024, as Comcast made the big mistake of removing the Address Book parameter from the "Voice" side of their services. This is especially frustrating for me since my mom's number appears with the name "George Harding" on my call records. My mom is 100% a

Question

She doesn't have a Comcast account. She has an IPhone. I have a Comcast account with internet, Email and a landline phone.

Annabelle2

commented

9 hours ago

to the conversation:

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Please Bring Back Address Book Parameter On Voice Side

I've been frustrated since at least April 10, 2024, as Comcast made the big mistake of removing the Address Book parameter from the "Voice" side of their services. This is especially frustrating for me since my mom's number appears with the name "George Harding" on my call records. My mom is 100% a

Question

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Prior to answering questions, information will not be on the forum? Not sure how to connect to Xfinity Vianney.

user_ry1l82

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9 hours ago

to the conversation:

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Billing for phones after leaving Xfinity

My husband and I left Xfinity in December 2025. Several times I've requested a statement of what we still owe for phones we had with them. Being told that can't be provided since Xfinity removed my account from their app, which currently shows my internet account. Also, I've been told that the one l

Question

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Email Messages and folders are gone

My e-mail messages and folders have disappeared. I have been had my email address for over 25 years and this morning when trying to access I got an error message - 0x800CCC0E - that Outlook could not connect to the server. I've checked the settings and they seem to be correct. I tried calling custom

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Email

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TV time display. Time is one hour behind the actual time. The TV programs are also all one hour behind.

user_9f0ybg

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9 hours ago

to the conversation:

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Daylight saving time didn't work.

After daylight savings, old time is still being displayed. In other words, daylight saving time didn't work.

Question

echorayn Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad

XfinityBrianH

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9 hours ago

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

Question

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I am having the same problem. Says it is already active, but never connected to my appletv to activate.

user_yfor6i

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9 hours ago

to the conversation:

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

Question

Thank you for taking the time to work with us through direct message. I am glad we were able to find a new plan that works for you. Please do not hesitate to reach out here again in the future if you do need assistance again. We are always happy to h

XfinityJon

commented

9 hours ago

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Sudden loss of 60-month internet discount and downgrade of DVR storage after plan change

In September of 2025 I requested a change from my legacy X1 Premier Triple Play plan to a less costlier one. The agent set me up on a plan which included Ultimate TV. From September to January I received bills that were showing the old and the new plans -- and I was being billed for both. I went aro

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