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Can I get a 800 number to talk to somebody
How to cancel Service?
I would like to cancel my internet service asap. Please let me know how to do this? Thank you.
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@user_uc3buh Our team can help. Can you share more details with us? Are you logged in with your primary username? Is this for mobile, internet, email etc.? Are you seeing this message through the Xfinity App or through your cable box? Are your servic
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Hello, why all of a sudden my account shows inactive?
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Hey @user_9w2zzp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile trade in. I would be more than happy to offer my assistance looking into this f
Trade in value
I got my new phone on 10/19 I gave the person who set my phone up my old phone he told me he was so ship it out never gave me a receipt saying he told my old phone 13 pro max, when by two weeks later and ask what’s going on with my trade in phone they say they shipped it out that Sunday not to worry
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Yes, you would be charged the $100 fee if the technician is dispatched to your address @user_ou4af2. That would be regardless of the technicians decision to complete the requested work.
Move location of coax cable jack.
Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.
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@user_0mg2lw This is a great question. We can certainly assist with making changes to your account! It's best for us to take a look at how your account is set up to confirm. Can you please direct message me your first and last name along with your fu
Unlimited Internet Bolt On
I have a grandfathered TV and Internet bundle with TiVo CableCARDs that I do not want to alter or re-rate. I want to use my own modem and add the standalone $30/month Unlimited Data Plan to my current billing profile as a simple bolt-on feature. I do not want a package migration or change to my TV t
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Good morning @user_kyu0wo. You'll want to make sure you have third-party email access enabled for your email. You can read more here:https://www.xfinity.com/support/articles/third-party-email-access
Temporarily blacklisted IP Address - try again later
how to fix. I am traveling out of county and this started
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alicefromil That link should have taken you to your email through us, but if converted to the Yahoo email in the past it would take you to Yahoo. To confirm the link did get you to the email you were trying to access?
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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user_zgent8 Good morning, with an intermittent issue like this, everything can look perfectly fine when we check, even though you’re still experiencing those drops. Here’s what I can tell from what we have available: T3 timeouts: We did
Recurring T3 Timeouts, DOCSIS Loss of Sync, Abnormal Codeword Counters, and OFDMA Power – Arris G34
I'm requesting assistance from Xfinity's technical support team with investigating intermittent connectivity problems affecting my customer-owned Arris SURFboard G34 DOCSIS 3.1 gateway. I've experienced recurring connection instability, DOCSIS synchronization errors, and some very unusual modem stat
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I cancelled the Xfinity mobile account in July and am still getting charged in October.
I cancelled my Xfinity mobile account in July. I have chat records that state my account was cancelled. I even was refunded in July because I had cancelled in May and was charged in error. When I call or look at my online account, it says I have no existing account. In fact, it is really difficult t
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Plan
Total outage for over 24 hours
Xfinity is incompetent and lies. There has been a total outage in my area since 6:00am on 11/2. The said it wiuld be restored at various times and it’s still down. All you do is lie. Xfinity is a disgrace.
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Your Home Network
Wi-Fi extender 2nd gen making high pitched noises even after cleaning.
Wi-Fi extender 2nd gen making high pitched noises even after cleaning. Cannot get passed incessant bot. I've never heard this thing make a single noise but it is squealing so loud and high pitched my cat is like NOPE. I cannot get a person to help me bc the chat rep blocker bot is in full force. I d
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Devices and Equipment
Live agent for refund
I keep having funds taking out of my account when I'm in the positive so I don't know why they keep taking any money when I have credit on my account
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Your Home Network
Internet down for 20+ hours
Xfinity Internet has been down for 20+ hours in my area. The multiple communications about the Internet coming back online have been incorrect or lies. i should be compensated for at least two months of Internet at no cost. I lost an entire day of work. Xfinity customer support reps are useless by d
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Your Home Network
Samsung 2026 Smart TV
I am trying to use the Xfinity Stream App on my 2026 Samsung Smart TV - can’t access favorite channels or type in a channel number? How do you navigate to favorite channels?
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Xfinity Stream Website
@XfinityVianney Thank you for taking the time to examine the actual network-side diagnostics. This is the type of investigation I was hoping to receive when I originally contacted support, and I appreciate you acknowledging the T3 timeout counts. I
Recurring T3 Timeouts, DOCSIS Loss of Sync, Abnormal Codeword Counters, and OFDMA Power – Arris G34
I'm requesting assistance from Xfinity's technical support team with investigating intermittent connectivity problems affecting my customer-owned Arris SURFboard G34 DOCSIS 3.1 gateway. I've experienced recurring connection instability, DOCSIS synchronization errors, and some very unusual modem stat
Question
Mistaken Cancellation Request Panic
I received an email recently saying that I had put in a cancellation request for my Xfinity Wi-Fi. I did no such thing. This is a complete mistake. I need my Wi-Fi service to continue. As best as I can tell, One of my new roommates mistakenly created an Xfinity account and put our address for her ac
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Sign-In and Account Management
@NNS346 I’m sorry this happened. We can help resolve this for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top ri
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Mistaken Cancellation Request Panic
I received an email recently saying that I had put in a cancellation request for my Xfinity Wi-Fi. I did no such thing. This is a complete mistake. I need my Wi-Fi service to continue. As best as I can tell, One of my new roommates mistakenly created an Xfinity account and put our address for her ac
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