Xfinity Community Forum

Thanks for your comment, user_a63e10. I'm sorry to hear you're experiencing a similar issue. In this case, you can report the call blocking error online. You can check the following article for further assistance: Report potential call blocking error

XfinityDilary

replied

3 hours ago

to the conversation:

0

U

spam call filtering problems

My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th

Question

Hello user_db4bsm, thank you for reaching out here in our Xfinity Community forum. I will be happy to take a look at your account and equipment. Please send our team a direct message with your full name, the name listed on the account (if diffe

XfinityJeffB

commented

3 hours ago

to the conversation:

0

U

Doesn’t work at all

Had a WiFi router that was older model had absolutely 0 problem with it then these Edit={language} charge me 140 dollars for the WiFi then put it back down to 100 dollars and the modem doesn’t even work I set it up and it keeps turning the green light on and shutting off randomly throughout the day

Question

U

Scammed and Told I was sent wrong iPad

I ordered an iPad when I switched to Xfinity mobile last week. I received the iPad the next day. That same day I got a call from someone claiming they were an Xfinity agent saying they sent the wrong one and I needed to send it back. They sent me a shipping label and I sent it back. Now when I went

Question

•

Customer Service

11

1

0

U

Cancel account

I hate this [Edited: "Inappropriate Language"] service, old accounts keep popping up, internet outages and for what! Slow lagging [Edited: "Inappropriate Language"] Internet

Question

•

Customer Service

12

1

0

U

Did the DM - an hour later (long lags between each message by Xfinity) - predictable outcome. No credit, no explanation why. Others - please relay your experiences if you've been overcharged like me.

user_p9nea9

replied

3 hours ago

to the conversation:

0

U

Unethical Billing Practice

Xfinity changed the name of their Ultimate Plan to Premium last December. Premium is less money but they continued to overbill me until I discovered it, stating I was on a legacy plan. They refused to issue me a credit. This is unethical at best but likely illegal. [Edited: "Solicitation"]

Question

U

Xfinity Stream - accessing current account

I set up for a pending move and set up an account for the new address that just has internet. My plan at my current address uses Xfinity Stream to access our TV lineup and recording through a FireStick. When we login for Xfinity Stream we have no TV or recordings (though we do if I login through the

Question

•

Xfinity Stream Website

3

0

@user_o34x3t Hi there, thank you for reaching out, and I sincerely apologize for the experience you've had trying to cancel your NOW service. I would be happy to investigate this further. I will review the account details and work to determine why th

XfinityCarolyn

replied

3 hours ago

to the conversation:

0

U

Unable to disconnect NOW Internet Service

I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi

Question

U

Doesn’t work at all

Had a WiFi router that was older model had absolutely 0 problem with it then these Edit={language} charge me 140 dollars for the WiFi then put it back down to 100 dollars and the modem doesn’t even work I set it up and it keeps turning the green light on and shutting off randomly throughout the day

Question

•

Customer Service

9

1

0

That would be the first step we would recommend. Have you also checked that your Roku is on the newest firmware/software version?

XfinityJeffB

replied

3 hours ago

to the conversation:

0

U

Problem with Movie in Xfinity Stream App on Roku

I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.

Question

Hola @user_l4rgg4, muchas gracias por dedicar un momento de tu día a dejar una publicación en nuestro foro comunitario, y estaremos encantados de ayudarte. Tendré que consultar tu cuenta para investigar esto más a fondo. Si pudieras enviar un mensaje

XfinityChelseaB

commented

3 hours ago

to the conversation:

0

U

No puedo activar disney a través de infinity

Hace dos días adquiri el paquete de Netflix, HBO, peacock y Disney. Todos los e podido activar menos dísney. En la aplicación de Xfinity no me sale ni guna opción para activar. Ni el correo que me enviaron para activarlo funciona. A qué se debe y que solución puedo hacer

Question

U

I uninstalled, rebooted, and reinstalled the app, and it still looks the same.

user_7jhxnp

replied

3 hours ago

to the conversation:

0

U

Problem with Movie in Xfinity Stream App on Roku

I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.

Question

Thanks for letting us know, @user_u67f7b. When we last spoke we update your email address in our billing system. You had already updated it for your Xfinity ID and set it to the Preferred email. Those are the 2 places we see your email address so it

XfinityRay

replied

4 hours ago

to the conversation:

0

U

Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

Question

@user_furmnb it looks like you made a post here.

XfinityMichaelC

replied

4 hours ago

to the conversation:

0

U

accidently signed up for this community forum and i want to be removed.

remove me from the community forum.

Question

U

Thanks for the reply, this is the only ID/login that I've been using. The reps can see the account and one of those 12 I've talked to promised me that she canceled it already and gave me a ticket number and even mentioned that she removed my CC info

user_o34x3t

replied

4 hours ago

to the conversation:

0

U

Unable to disconnect NOW Internet Service

I hope somebody from Xfinity can help with my issue. I have been trying to get my NOW service disconnected since last week. I've already went through 12 reps (from all over the globe) but nobody was able to help me. All I get is I am the only one who can cancel it via the website or the app. The thi

Question

I can certainly understand your concern, @user_jmg70e especially if you've always kept your account paid in full and are now seeing a balance transfer that you weren't expecting. When services are moved from one address to another, there are situatio

XfinityRichard

commented

4 hours ago

to the conversation:

0

U

Balance Transfer

We moved and are now showing a balance transfer from something previous. This is inaccurate as we have paid in full always and there should be no balance to transfer over. It just showed up with no explanation.

Question

@_G_G_G_ I don't like this any better than you do but I do know that once we're forced to go to Yahoo we can reconfigure our Outlook 2016 or whichever version we have to show the Yahoo servers and that way comcast.net email will come in to outlook. I

TerriB

replied

4 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U

Balance Transfer

We moved and are now showing a balance transfer from something previous. This is inaccurate as we have paid in full always and there should be no balance to transfer over. It just showed up with no explanation.

Question

•

Billing

7

1

0

U

I figured it out, I used a different browser. Thanks for the help, Xfinity!

user_y0exl8

replied

4 hours ago

to the conversation:

0

U

Request for Official Letter of Continuous Home Security Monitoring Since 2013

Hello Xfinity Support Team, I have been an Xfinity Home Pro Protection subscriber since 2013. My homeowner's insurance company requires official documentation proving that my professional monitoring service has been continuous and uninterrupted from 2013 through today. The standard automated "Certif

Question

Hey @user_vdokma, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video service and set-top box. Could you please provide further detail pertaining to the

XfinityDemitrius

replied

4 hours ago

to the conversation:

0

U

Speak to an actual customer service agent

I need to speak to an actually customer services agent. Not AI. It’s is not helpful. Your website and phone numbers make that impossible.

Question

Hello user_17j10k, thank you for reaching out to us here in our Xfinity Community forum, we appreciate your time, and I will be happy to assist. Since you have already followed the steps provided, let's go ahead and move to the next step. Pleas

XfinityJeffB

commented

4 hours ago

to the conversation:

0

U

Home Phone Problem

For the past two weeks I have been unable to receive calls on my home phone. The caller ID shows on my television, but there is either audible ring (1 time or less) or none before the call being cut off. There is also no activation of the voicemail. The AI Assistant has provided steps to troubleshoo

Question