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bad customer service
awful frustrating customer service - three accounts and no way you can get billing issues resolved. I can only assume it is intentional. So many hours wasted. The chat feature is a total joke...endless loop of idiocy. No intelligence - artificial or otherwise.
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Billing
military verification
I verified my military status weeks ago yet my account has not updated. When will my account reflect my military status?
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Customer Service
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
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Plan
I am very sorry you feel that way and understand your frustration. Before this thread is closed is there anything else we can assist you with today?
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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I removed the team from favorites and so far there haven’t been any notifications. Thank you for your assistance.
Can’t turn off program alerts for a specific sports team.
Under the Xfinity settings, all notifications are off. I also went to the team’s next program in the guide, but there is no ‘reminder options’.
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@XfinityDilary I acknowledge your response. Since you have stated this is a 'final determination' and no further internal avenues for resolution are available, I have no choice but to escalate this matter externally. I want to place on the record th
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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Hi @user_mdp9tq. Our team can help add TV back to your account. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary
Include basic tv in our account
My husband removed this from our basic service and I would like to get it back
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All accounts are working now
Can not sent email from iPhone, iPad and and Windows desktop
Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ can
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Hello @user_sf7f2k, and thank you for reaching out on our Xfinity Community forums. I can certainly understand your frustration after spending several days and multiple interactions trying to get your service restored, especially after completing th
4+ days no mobile service — need number [Edited: Personal Information] restored to my Samsung A54, abandon the Z Fold3 transfer entirely
I've spent 4+ days across 8+ chat sessions and several phone calls trying to get my line working again. I want to stop the back-and-forth and make my request as simple as possible: I need [Edited: Personal Information] activated on my Samsung Galaxy A54 5G — the phone I was using before this started
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I just was able to add one email account (which I deleted in the morning and wasn’t able to add since) to iPad.
Can not sent email from iPhone, iPad and and Windows desktop
Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ can
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cancel service
I want to CANCEL my service. I've moved out of US, do not recommend any other services or discount, I just want to CANCEL the service.
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Customer Service
Incoming mail server: host name imap.comcast.net outgoing mail server: SMTP smtp.comcast.net primary server: smtp.comcast.net outgoing mail server host name smtp.comcast.net use SSL ON Authentication
Can not sent email from iPhone, iPad and and Windows desktop
Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ can
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4+ days no mobile service — need number [Edited: Personal Information] restored to my Samsung A54, abandon the Z Fold3 transfer entirely
I've spent 4+ days across 8+ chat sessions and several phone calls trying to get my line working again. I want to stop the back-and-forth and make my request as simple as possible: I need [Edited: Personal Information] activated on my Samsung Galaxy A54 5G — the phone I was using before this started
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Customer Service
@armyffray Perfect, that's what you want, and also thanks for going the extra mile by reactivating it. We can troubleshoot to ensure it connects to the local cell tower and relay the connection to the home. Send us a direct message with your fu
Storm Ready Device not working during regular outage
Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.
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@glava5 One account is ok now (primary), I can send emails from it. Still can’t send emails from other 2. I checked email account settings of two non working accounts and they matched settings of working account What are the settings of the
Can not sent email from iPhone, iPad and and Windows desktop
Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ can
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Hey @user_ln798z, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to troubleshooting the parental controls and pausing of the devices. Have you attempted to power cycle the modem by unplugging fo
XfinityDemitrius
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Pause device broken
XFINITY I really dislike you. Just the other day I could pause devices on my network.. today I can see where it should be but won’t allow me to pause devices. Give me control over my network! This is unacceptable
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