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@XfinityGabriel Thank you for answering. I read the upgrade terms, and they’re quite detailed and confusing, but I think I qualify for the upgrade. I live at [Edited: "Personal Information"]. My name is [Edited: "Personal Information"] and my
How can I upgrade to an XB10 modem/router?
I have the 2gig plan in an upgraded neighborhood. How can I upgrade to the XB10?
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Getting charged for service at address that I deactivated
A few months ago I moved service to my new address, and have been getting charged fees and service at the address vacated? However, I can’t even pay the service because when I log in to my account it only pulls up the new address. I keep getting emails saying I’m super late on payments and it’s char
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Billing
As I said before: A Direct Message has been sent.
Replace new cable before burying it
About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.
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user_wwuxif Hi there! I am happy to work with you to get this appointment set up again. Please send us a DM with your complete name and service address to get started. To send a "direct message" / "private message" message to Xfinity Support:&nb
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
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NEVER SENT A FINAL BILL- account inactive at this point in collections
switched companies. Was never sent a final bill for phone pay off- now my account is inactive, going into collections. The statement provided by Xfinity does not have the correct information I need for my new company. I’ve called endless numbers, went to multiple stores. NO LUCK. Very frustrating mo
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Billing
Hello, @grvlmercer! We are more than happy to help :) What seems to be going on with the website that's causing problems?
Re: "Formal Complaint"
For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.
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$480 promotional credit confirmed by 4 reps (incl. a supervisor) — never applied
On May 9, 2026, I switched from Boost Mobile to Xfinity Mobile after being told by the agent who signed me up that my new line would be free for 12 months, tied to my existing Xfinity Internet plan, plus a $5/month port-in discount. That promise has never been reflected on my bill — I've been charge
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Customer Service
Re: "Formal Complaint"
For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.
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Customer Service
I need help to get it rescheduled
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
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No, my scheduled appointment with a technician was canceled by accident
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
Question
Comments are blocked???
Re: "Formal Complaint"
For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.
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You're very welcome, @user_j3rkcw! Have a wonderful rest of your day!
Switching Gateways - how to handle Xfi2 pod?
I am terminating service with a gateway and Xfi2 pod. Starting new higher tier service with a new Gateway. How should I handle disconnecting and reconnecting Xfi pod? Does it need to be reset prior to disconnecting the old Gateway?
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Please help to get my appointment rebooked
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
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My appointment for a technician to troubleshoot my system was canceled by accident. I need help to get it rebooked!
Technician appointment
I would like to set up an appointment to get a technician out to finish setting up my internet box.
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Need a phone number where I can speak to a human!
Re: "Formal Complaint"
For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.
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I am so angry at Xfinity for pushing us to Yahoo. I just switched yesterday and I have embedded ads in email that I can't delete. I had a full-page Xfinity ad to the right of my email. To go ad free I have to pay Yahoo for that privilege
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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@JarrodCary I appreciate you reaching out to us via Forums for assistance with this credit concern. I would be more than happy to look into this for you to see what we can do to get this resolved once and for all. Please send a direct message by clic
XfinityRaul
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$480 promotional credit confirmed by 4 reps (incl. a supervisor) — never applied
On May 9, 2026, I switched from Boost Mobile to Xfinity Mobile after being told by the agent who signed me up that my new line would be free for 12 months, tied to my existing Xfinity Internet plan, plus a $5/month port-in discount. That promise has never been reflected on my bill — I've been charge
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