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@user_h9ekg4 Thanks for clarifying. For these types of issues, you'd want to reach out to our Xfinity customer assurance team via https://spa.xfinity.com/contact-us
Please flush or refresh the stale DNS cache entry on your network resolvers
My website's primary domain was recently switched, and all xfinity users, including chat agents for xfinity, cannot access my website due to stale dns cache on xfinity's network resolvers. It is not just me, it is anyone on xfinity wifi as confirmed with several customers in multiple states. I switc
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@user_0p2734 Thank you for all of that detailed information regarding what's happening when you try to game on NBA 2k27 and Apex Legends. I definitely understand how frustrating a lag like that would be! Do you game online with any other games? Are y
Recurring lag spikes and packet loss every 3–5 minutes while gaming despite modem replacement and line repairs
Hi, I’m having a persistent issue with my Xfinity internet connection, specifically while gaming, and I’m hoping someone can help me determine what could be causing it. I’m experiencing recurring lag spikes/packet loss approximately every 3–5 minutes while playing online games. During the spike, the
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Xfinity nightly gateway reboots for Xfinity Pro accounts
I need to understand why your doing nightly gateway reboots, and if this is going to continue why am I paying for Xfinity Pro as a cellular backup option to keep this internet connection up 100% of the time, when I was getting better uptime statistics when my modem was bridged to my internal routers
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Your Home Network
@XfinitySean DNS_PROBE_FINISHED_NXDOMAIN or cannot connect to server or server not found depending on which browser they are using.
Please flush or refresh the stale DNS cache entry on your network resolvers
My website's primary domain was recently switched, and all xfinity users, including chat agents for xfinity, cannot access my website due to stale dns cache on xfinity's network resolvers. It is not just me, it is anyone on xfinity wifi as confirmed with several customers in multiple states. I switc
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Billing lies
I spoke with a Customer Service representative and two months ago and he told me "Because I am such a loyal customer, he is going to help me lower my bill, without changing any of my services or subscriptions." So in August my bill was $414.07 after he helped me my September bill went down to $367.7
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Billing
It's a pretty simple metric. Xfinity can either pay people to fix an issue with one niche app, or they can ignore the issue because not enough customers will cancel Xfinity over Crunchyroll not working to make a difference. There's not much incentive
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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The whole platform is unprofessional. I have to go there before I go to my own email so that I can check in the spam folder. That’s what I always did with Xfinity. I am moving because I cannot stand the platform. and how difficult it is to scroll thr
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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why do I have to use the xfinity app to enable DMZ and port forwarding
When will we be able to do advanced functions in the XER10 admin page. I don't like clicking on the DMZ section only to be told to do it though the app. Do I have the app on my phone...yes, I do. Do I want to track down my phone when I can just as easily login tot he web admin portal and make my cha
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Your Home Network
undisclosed $125 deposit
I signed up online and enrolled in Autopay via ACH and Paperless billing. My receipt mentions a $125 deposit, but my app and original payment screen says $0. I need confirmation the deposit has been waived on the backend and will not be deducted from my checking account.
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Billing
When searching this issue on Google, the following summary comes up... "On the Xfinity Community Forums, users agree that automated emails from external websites frequently get blocked or dropped before hitting @comcast.net inboxes. [1] C
I am not getting password reset emails from external vendors.
This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad
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Did you get it resolved? I’m going thru the same thing and nobody seems to know what to do. I’m livid. Their support is a joke.
Carrier Lock: SIM Locked
I transferred my line today to a new carrier. I made sure that the number lock was off prior to requesting PIN from Xfinity. I received the PIN and made the transfer. When attempting to scan the eSM from the new carrier - I was receiving a message that it cold not be done. I looked in the iPhone set
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I checked junk/spam prior to my first post. I also logged onto Yahoo directly and searched all folders thinking that it may be a Yahoo/email client issue. As far as I can tell, it is not. The emails are just not there. I checked t
I am not getting password reset emails from external vendors.
This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad
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Over Charged by Xfinity
I moved recently. I called Xfinity in August and said I would be moving, they said to keep the modem until i've moved and then re-establish service. I came into the Xfinity store on 223rd in Gresham Oregon on Sept. 28 and exchanged my modem for a new one, and to turn on my internet. I signed up for
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Your Home Network
Assurant replaced unlocked BYOD iPhone with one that’s locked. Please help
My original unlocked iPhone 17 pro was purchased from Apple and was a BYOD on Xfinity’s network. Had to file an insurance claim thru Assurant and received a replacement iPhone 17 pro that’s locked to Xfinity’s network. I waited the 60 days after activating it hoping the carrier lock would be removed
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Devices
XG1v4 Cable Box
I’m making this post since I have seen that some others had some luck on here regarding requesting/ordering the Xfinity XG1v4 cable box. I would like to upgrade to the XG1v4 box since I currently have the very slow/laggy, non-4K XG1v1 box. I don’t want to have a wireless Xi6 box since I have heard a
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Channels and Programming
Multiview is a joke. I called Xfinity at least 10 times about this never working. I have all the right equipment and TV packages for this to work. Any time there are multiple college football games on it has never worked. I'm pretty sure this service
Issues with Multiview
Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu
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Upload speed keeps dropping every couple of days
I need this escalated to Tier 2 support or Network Engineering. My gateway (Model CGM4981COM) is experiencing an upstream mid-split profile drop. Over a few days, the OFDMA Upstream Channel 41 locks its frequency but its Symbol Rate drops to exactly 0, reverting the channel type to TDMA. My Upstream
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Your Home Network
@user_llfj55 Thank you for reaching out to us here on our Xfinity Forums for help with troubleshooting the Xfinity Stream app concern you're having. I know how frustrating it can be to not have your programming available how you want to enjoy it. Are
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Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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