Xfinity Community Forum

Oh goodness, that is quite the inconvenience! Our team is here to help in any way that we can. We'll need some additional information to get things flowing in the right direction. If you could send our team a direct message with your full name, the n

XfinityJustinM

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4 hours ago

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Horrible service

So my wife needed a new phone. Just an upgrade. In and out right oh no 1 1/2 hours later we are done. Then get home the new phone doesn’t wirk get text from Xfinity phone was put under the wrong accout hows that my fault now wife is without phone for a day. cone back in the next day Sunday I’m going

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Repeated Internet Drops (T3 timeouts and Channel Errors)

I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points

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Your Home Network

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Fiber optic in my area

Hi, I recently moved to New home, and currently there is no fiber in my area, and I believe there wasn't any new upgrade for fiber internet from Xfinity for awhile. I would love to know when we have fiber internet. I'm currently at 1Gbps would love to have higher performance internet service

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Customer Service

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No. I am on a Windows 11 PC and I am not able to see any of the devices I have on my account. There isn't even a way to look that up on this account.

user_65mbvk

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4 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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user_hfr8kl To quickly check for service interruptions in the Xfinity app, sign in to your account and navigate to Overview tab. If an issue is affecting your address, you will see a notification or a "Connection status" alert right on your dashboard

XfinityTommy

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4 hours ago

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Internet

Having problems with my internet/tv

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user_65mbvk Thank you for letting us know that the store was able to print the return label for you. We want to provide the support you need the first time you visit, so I apologize for the additional trips you had to make. You can read more about th

XfinityEmilyB

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4 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Yahoo mail is a downgrade, you have to pay if you want to forward emails to another email address

user_furmnb

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4 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I have been lied to now 3 times and then cut off regarding my mobile upgrade, (also was lied to in order to spend money on a temp phone)

I had an s20, the screen started going all white, so i was seeing about upgrading considering the mobile protection didnt even cover that .. and was told if i bought a moto g play for 150 outright, that after a month it would allow me to have credits to pay payment plan for newer phone. that along w

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Devices

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Greetings user_oyury1 Are you having impacted access to these purchases on a certain device or on all devices attempting to access? Thank you very much for reaching out for help.

XfinityTommy

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4 hours ago

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Xfinity Support

Resolution to an issue Please help me resolve this issue. I have been trying to get the movies that were in my purchases folder in Xfinity Stream back. The folder no longer has any titles listed. I have spent no less than 40 hours on the phone with Xfinity representatives and supervisors. I have bee

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Horrible service

So my wife needed a new phone. Just an upgrade. In and out right oh no 1 1/2 hours later we are done. Then get home the new phone doesn’t wirk get text from Xfinity phone was put under the wrong accout hows that my fault now wife is without phone for a day. cone back in the next day Sunday I’m going

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Customer Service

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@XfinityMatthew This did not work for me. In my Xfinity account, "devices" ONLY showed my router. The cell phone was nowhere to be found. I went back to the Xfinity store for the 5th or 6th time in 2 weeks and was fortunately able to get a label pri

user_65mbvk

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4 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

Question

FYI: Create a Secure Mail Key - AT&T Email Customer Support. This was required when AT&T migrated its email to Yahoo.

b68

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4 hours ago

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I want to add comcast(yahoo) email to gmail account

POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu

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Before I migrated my Comcast email to Yahoo, I was receiving and sending Comcast email on Gmail. Once I migrated I got these messages: comcast.net (POP3) Last checked: 1 day ago.View history

b68

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4 hours ago

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I want to add comcast(yahoo) email to gmail account

POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu

Question

Hello, @ABQ_Long_Time_Comcast let's make this right. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click t

XfinityThomasC

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4 hours ago

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Comcast is Dishonest and Excuse-shifting Company

Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely

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Modem troubleshooting

Peacock movies end abruptly near the end to black. My printer and desk top are not printing on command so I try rebooting both but it continues. They are on the same floor but 40ft away from the modem.

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Comcast is Dishonest and Excuse-shifting Company

Comcast Xfinity delivered one of the worst customer service experiences I’ve had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours — only for no technician to ever show up. To make matters worse, Comcast later falsely

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Limey11 Have you tried to uninstall and then reinstall the Streaming app? This helps to make sure you have the latest version of the app.

XfinityChristy

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4 hours ago

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Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

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blocking of PBS Passport

I am new to PBS passport. The xfinity comcast streaming appears to be blocking Passport. The PBS or OPB tech suggests that the router or this XUMO- Xfinity might be blocking doubleclick.net which distributes the mandated sponsor ads with the Passport programs. I went to our Gateway router, but didn'

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Flex

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Why can't I access my comcast.net email?

user_azgu8u

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4 hours ago

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comcast.net

why can i not access my comcast.net email

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Hello @CHL1014, thank you for taking the time to leave a post. Sorry to hear you’re having issues with your text messages. I can absolutely understand how frustrating that must be, especially when messages are coming through late or all at once

XfinityMarshante

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4 hours ago

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Text messaging

I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.

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