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Port transfer pin
I am now on my 3rd call to try to get a port transfer pin for my Xfinity mobile number and keep being told there is an issue with my account. Both the app and Xfinity mobile webpage only show my video/internet/home phone account and not Xfinity mobile so I can not generate the pin through those opti
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Plan
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Xfinity gateway keeps restarting
I have an intermittent problem seems like ever since I got a gateway I did not have this problem when I had my own equipment but it was outdated. I'm just wondering if anybody else has this problem with the gateway where it just restarts itself intermittently mine almost seems to do it at the same t
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emails being blocked
I am not getting my login code for my strava account. It's coming from no-reply@strava.com. I put the address on the safe list I created another strava account with a gmail address and I get those codes fine. Thanks, Mike
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user_zua8qe1 We are happy to dig a little deeper into the cause and work with our backend team to resolve this. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
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user_57w64k 😀👍 Yay! Happy to hear that this was all sorted out. Your satisfaction and confidence is always our top priority. You can always count on us to addresses any questions or concerns with first-class support.
bill credit
I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the prom
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Thank you for letting us know that you can access your email but cannot send @user_caqaz2. I'm sorry for this inconvenience. I want to share some things you can try to correct this issue: 1. Make sure you are using a supported browser such as Chro
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
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After more than four months of countless phone calls and a lot of stress, I am very relieved and grateful to finally receive a satisfactory resolution. It is a huge weight off my shoulders. Thank you, Tommy, for your help and for seeing this issue t
bill credit
I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the prom
Question
Thanks for the follow-up and sorry that we did not meet your expectations, @user_ixeu2w. If there is anything else we can assist with, feel free to create a new submission post. Take care.
Promises you don't intend to keep
Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re
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Where are my email messages? How do I get to where they are listed? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. Wh
Where are my email messages
Where are my email messages? How do I get to where they are listed?
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Hi there, @lordscuby I’m really sorry this has been such a frustrating experience, especially after being promised a gift card and then having such a hard time getting clear answers. I completely understand why you’d feel let down and con
Gift card for switching from another carrier never arrived. Tried going through the live chat and they were less than useless.
I was promised a gift card for switching my service. That was beginning of March. The supervisor from live chat was completely useless and said I have to contact the store, but I cannot get through at this time as I am not in the area. No phone number works and to my amazement, the company that offe
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Official Solution
Hello @Jyoav, Thanks for taking the time to share your feedback here with us, we love to make sure this kind of feedback makes it over to our product folks. A few other customers have mentioned this on some other platforms, and we did bring it to the
Turn off nap mode
I am writing to formally lodge a complaint regarding the mandatory 4-hour automatic inactivity mode (Nap Mode) on my Xfinity service. This forced feature disrupts my household, as the box automatically shuts down despite my settings. This is a massive inconvenience for continuous viewing, background
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Yes it has been reset. I can log onto my Xfinity account and look at email but if I try to send any, it will not go
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
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@user_caqaz2 have you already attempted to reset your password to regain access?
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
Question
Gift card for switching from another carrier never arrived. Tried going through the live chat and they were less than useless.
I was promised a gift card for switching my service. That was beginning of March. The supervisor from live chat was completely useless and said I have to contact the store, but I cannot get through at this time as I am not in the area. No phone number works and to my amazement, the company that offe
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Customer Service
You know, it is kinda funny... 2 days after announcing I was going with another company, they finally came around to fix the drop. I guess they realized that CHSI and Xfinity Mobile being lost wasn't worth it. Shame they were too late.&n
Promises you don't intend to keep
Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re
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it is trrough xfinity web site
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
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Accepted Solution
I am happy we were able to get the statement name updated for you, @user_b815dz! I appreciate you reaching out to us to update the information. Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to
XfinityAdrienne
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Request to add wife’s name to statement "Bill To" line for proof of residency
Hello, I need assistance from an official employee to add my wife's name to the 'Bill To' address section of my monthly billing statements for residency proof purposes. Please invite me to a private message so I can safely share my account details.
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