Xfinity Community Forum

Accepted Solution

Thanks for taking the time to post on our community forums, user_da0msf! Sorry you've had issues receiving the free Peacock Premium offer as a Diamond member. Our team can help find out why the offer isn't sticking! To clarify, which link are you cli

XfinitySean

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9 hours ago

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Peacock premium not showing up

As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.

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also, the lack of another appointment for a tech does not surprise me, like i said before, when i made the request i was promptly ignored by customer service...

user_ziu2q3

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9 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Internet Not Working

Internet stopped working. Try switching out modem, re-starting, and still not working. According to Comcast there are no outages at my house. Please help!

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Customer Service

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After I left a negative review I was called by someone the next day to ask why, though it was listed why. After explaining it they transferred me to Security. They confirmed what I thought and that was it couldn't be retrieved or recreated.&nb

user_ca9w3j

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9 hours ago

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comcast.net email password no longer recognized by Outlook or Applemail

In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e

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I'm not aware of any Comcast cable plans supporting 1Gbps upload. Fiber can, but not cable. On segments that have been upgraded to DOCSIS 3.1 upload you can get a few hundred Mbps upload. I'm getting around 350Mbps up, and a bit over 2Gb

zandor60657

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9 hours ago

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On a new Xfinity Gig plan but upload speed capped at 40Mbps using Hitron CODA56

I'm on the Xfinity Gig plan. According to the plan, my upload is supposed to be up to 1Gbps. I'm still seeing 40Mbps upload speed. Searching through this forum, I'm assuming Xfinity needs to send some "update instructions" to my modem so the upload speed can be unlocked?

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@XfinityQue ok, I will go through this one more time...My phone is an encrypted Motorola - IT WILL NOT RUN YOUR APP...I need local access to the settings in my modem in order to set up port forwarding for some proprietary software that i have written

user_ziu2q3

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9 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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I want to cancel Xfinity wifi

Hi, I am moving to California Tommorow, so please stop Xfinity service by tomorrow (Feb 11). I will start Xfinity service again by March 1st in California. So please stop the Xfinity service. I will return the wifi box as soon as possible

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Devices and Equipment

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I tried another laptop and got the same hardwired speeds around 90-100Mbps. Again, I don't have a computer that has ethernet ports so I have to use adapters to make it work. I'm not sure if that would slow the speed. I was issued the Xfinity Advanc

user_9091ba

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9 hours ago

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Wifi Speeds are very low

I started with using my own router/modem (Arris G34-RB) and everything was working great and had good wifi speed over 200 mbps. I had issues with one computer that would drop wifi and after much failed troubleshooting decided to switch it out and use the xFi gateway. I set it all up and the internet

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I have the same issue. I have visited the Xfinity store with no help, I have had 2 "support" calls (not counting the times I've been sent to the wrong department), 3 chat agents, and 5 hours on the phone with still no solution. I just keep getting as

Fanofwilliams34

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9 hours ago

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Xfinity call guard - Receiving error (Your plan option does not include Xfinity Call Guard)

I recently changed my plans to the Premium Unlimited level for two of my three lines. I downloaded the app and when I try and go thru the setup process, I am receiving an error that states: Your plan option does not include Xfinity Call Guard. Xfinity Call Guard is only available for customers on se

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I’m a diamond member and have this issue as well.

user_da0msf

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9 hours ago

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Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?

Hi, When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium. Last month I cha

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Hi @user_rvwhkg, thank you for sharing your recent experience with us. I am pretty curious to know what happened here. Even the network issues you are describing do not sound related to a speed change. We have the ability to see how orders were appro

XfinityJustinM

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9 hours ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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@XfinityChelseaB I'm also experiencing a problem with the cloud/stream app. Only some of my recent recordings are there and the Superbowl which I deleted is still showing up. None of the methods is fixing it.

Susan1343

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9 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Accepted Solution

Closed

Peacock premium not showing up

As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.

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Customer Service

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user_ziu2q3, ok, thanks for sharing. Are you using the most updated version of the application? I am only asking because I am able to manage mine. I understand. I actually do not see a technician visit scheduled for you to cancel.

XfinityQue

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9 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Xfinity not honoring offer on my most recent invoice

On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul

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Customer Service

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My internet and apps are slow

I’ve been having issues with my internet being slow and lagging. Is there an outage in the area?

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Your Home Network

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I am having the same problem and cannot find Court TV. It said the new channel it is on 69.1. But I do not have that channel. I hope someone from Xfinity can help out as to where it can be watched. Pay a lot of money for Xfinity and thi

kelly173

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9 hours ago

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Court tv

What channel is court tv on? Use to be 13/808.

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Also, I did request of customer service when they called me to try and cancel my ticket that an "in house" technician be sent...i was promptly ignored

user_ziu2q3

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9 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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these people downgraded my plan after letting them know I’d be moving in a few weeks. Now the internet drops in and out every 15 mins. Customer service said it was due to a recent plan change to much slower rates but the only contact I’ve had with th

user_rvwhkg

commented

9 hours ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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I am having similar issue. Have downloaded xfinity stream app on multiple apple 4k 3rd gen TVs that are up to date.

vnarang07

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9 hours ago

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Apple TV: Xfinity Stream App

I have installed the Xfinity Stream application on my Apple TV 4K. Despite multiple attempts to sign in, I am invariably signed out immediately after successfully logging in.

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