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Continued issues with Modulation error ratio
I keep having MER issues. It started in Sept for two weeks and it happens every month. The channels either pixilate so much i cant watch or go black with error code
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Channels and Programming
@user_cfwr6k I strongly urge you to also fill out a police report.
Reporting wreckless Xfinity vehicle driver for unsafe driving practices.
I would like to report an unsafe driver of one of your company vehicles, I have the incident details, what is the best contact address for reporting this incident to ensure this employee is reprimanded.? I can be reached at [Edited: "Personal Information"], my name is [Edited: "Personal Information"
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@user_wt3wyn Please cancel my monthly subscription/service. I have moved to a new carrier. I just paid my final bill. Thank you! [Edited: "Personal Information"] Just an FYI: if you were in a contract at the time you canceled your service you migh
xfinity support
Please cancel my monthly subscription/service. I have moved to a new carrier. I just paid my final bill. Thank you! [Edited: "Personal Information"]
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@user_sp91gq It has been almost a month since I was told I should receive my rebate incentive card. This has been going on since September! Please keep in mind if you are qualified for a Visa gift card, you must: The customer must su
incentive rebate
It has been almost a month since I was told I should receive my rebate incentive card. This has been going on since September!
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@user_2ij1ta I need an email with the UPS shipping label. Oh and please stop messaging my bill is due. You should know I cancelled my service. Also, I keep getting messages about a xfinity mobile bill. I’ve never had xfinity mobile in my life
Label to ship modem back
I need an email with the UPS shipping label. Oh and please stop messaging my bill is due. You should know I cancelled my service. Also, I keep getting messages about a xfinity mobile bill. I’ve never had xfinity mobile in my life so leave me alone. Worst company to deal with. My bill is never what w
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It's been a week now and still no email messages showing up.
lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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Wi-Fi continually disconnects
My wifi was hooked up today and it has been updating and restarting all day
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Your Home Network
Hello @user_of78c4, thank you for taking the time to leave a post, sorry to hear you’ve had trouble getting assistance with the downed line. You’ve reached the right team, and we’re here to help. If you could send our team a direct
Downed cable line
I've been trying since Wednesday to get somebody to come out to my house and put the disconnected cable line back up.
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@MacLady I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON? If you are a new customer you will not be able to create new email accounts, bu
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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Hello user_gzuexl , sorry to hear you are experiencing buffering. I see we responded on another comment of yours requesting a direct message so we can look into this for you. Please send us a direct message with your full name and the service address
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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Is there any way to get any help from this company? Because at this point I'm looking at other options.
Downed cable line
I've been trying since Wednesday to get somebody to come out to my house and put the disconnected cable line back up.
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Hi @user_r2epa4, thanks for filling us in! We certainly want to get you back up to your top tier speeds, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
Internet speed drop down
I updated my internet to a 2 Gig plan 1 month ago, and at the beginning, I tested the speed through the Xfinity app: download speed is 2000 Mbps+, upload speed is 250 Mbps+, everything looks good! But today, I tested again, the download speed has dropped to 1200 Mbps, upload speed has dropped to 40M
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Downed cable line
I've been trying since Wednesday to get somebody to come out to my house and put the disconnected cable line back up.
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Customer Service
@user_88qtti Outlook 2024, 2021, and (Android App version) Outlook are receiving error (0x800CCC0E) Cannot connect to the server. Outlook requests the email account password over and over, as the Xfinity email server will will not accept the correc
Outlook is receiving error (0x800CCC0E) Cannot connect to the server. Outlook then requests password over and over...
Outlook 2024, 2021, and (Android App version) Outlook are receiving error (0x800CCC0E) Cannot connect to the server. Outlook requests the email account password over and over, as the Xfinity email server will will not accept the correct and current password. I can login into the Xfinity Webmail , wi
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Internet speed drop down
I updated my internet to a 2 Gig plan 1 month ago, and at the beginning, I tested the speed through the Xfinity app: download speed is 2000 Mbps+, upload speed is 250 Mbps+, everything looks good! But today, I tested again, the download speed has dropped to 1200 Mbps, upload speed has dropped to 40M
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Customer Service
Huge issue with Comcast/XFinity! Happens wif your credit is frozen when they check. I personally haven’t seen a work around.
New customer credit denied
I am a new customer and joined with the promo for internet and mobile. We wanted to upgrade our phones but was told that the credit limit increase was denied and we can try again in 6 months. My credit score is 800 and I have never missed a payment for anything. Reading that it’s been an issue for o
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@candyc For approximately the past10 days I cannot send or receive mails. Steps I have taken to remedy this: uninstalled and reinstalled Windows 11, uninstalled and reinstalled Outlook and double checked all settings. I attempted to do
Can't send or receive emails
For approximately the past10 days I cannot send or receive mails. Steps I have taken to remedy this: uninstalled and reinstalled Windows 11, uninstalled and reinstalled Outlook and double checked all settings. I attempted to do a System Restore but it willl not allow me to input a date of 11/15/25 a
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Hello @user_x8ob3v, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Are you having the issues on other streaming devices connected to your network or just your cable box?
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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Technician running cable up through the basement
I've tried to phrase this differently, but can't find a solid answer. I know where the cable comes into my house, but it's in the basement and I need it to be run up into my office and connect the gateway directly to my laptop via ethernet. I have a technician coming to set up service on Sunday. Are
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Your Home Network
@user_xfmr7c I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents w
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Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C
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