Xfinity Community Forum

Yes, I've had to restart and refresh my cable box multiple times and it never fixes it.

user_rg2tk8

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3 hours ago

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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When I push the voice button the red light comes on and nothing happens on the screen

user_nyk0pe

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3 hours ago

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U

Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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XFINITY Support Offered a New Plan and Refuses to Apply It

My bill was raised to absurd amounts after the promotional deal that was supposed to be price locked for five years expired after a year. XFINITY Support after persistently contacting them applied a new offer of $185/month and it would include 2000mbps and 185+ local channels (top TV plan) They said

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Customer Service

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user_og8wan - Hello! Thank you for joinig us here on the Forums. As a reminder to help keep your account secure it's good to reset or change your password regularly. To Reset your Xfinity ID passwordGo to xfinity.com/password.Enter your Xfinity ID, a

XfinityThomasA

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3 hours ago

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Hook up

Trying to get my password to work, went through all steps to set my password , but it won’t let me in. It says wrong password.

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@XfinityJeniece Hi - I sent a direct message but haven't received a reply. Should I re-send?/

user_8pb1a4

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3 hours ago

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Received an automated bill after Xfinity service was cancelled, now a collection agency has asked for the money.

I cancelled my Xifnity service when I moved out of an apartment in April. I talked to a service rep on the phone to cancel service on April 15 (in an excruciating 1 hour phone call where they wouldn't let up on offering me special deals again and again. I simply wanted to cancel service). I had left

Question

Thank you for letting me know, user_rg2tk8. We're not seeing any known service issues for MLB Extra Innings, but we'd certainly be happy to look further into this. Have you had a chance to refresh the primary cable box? Restart your X1 TV Box

XfinityAlfonso

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3 hours ago

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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Hey there, @user_l4t1lc, thanks for reaching out through Xfinity Forums regarding your emails. Have you attempted to use this link: https://connect.xfinity.com/appsuite/? What error are you getting through this link?

XfinityJeniece

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3 hours ago

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Need to get Emails [Edited]

Need ti get emails but I'm using my phone [Title Edited: "Personal Information"]

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@user_95k2ap Thank you. This has been driving me crazy for several days. How do I log a complaint?

user_tw7li2

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3 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Cable outage

My Xfinity’s cable consistently loses cable

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Devices and Equipment

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@user_npiu2v, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to see you'll be leaving us after so many years. I'd like to do everything I can to help out. Please send a direct message including your full name and servi

XfinityAbel

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3 hours ago

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Comcast (Xfinity) Ideas About Serving Customers is a Failure

We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec

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Hello user_egvdjt, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating not having access can be, and I would like to help you. Since we will need some account information, please send us a direct message with

XfinityJeffB

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3 hours ago

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Change payment method

I am trying to make a payment I cannot sign into my xfinity account because the email I cannot change that for you to give it to me I also cannot get you to send me a message to my phone for a security number so I have no way of getting into my account based off of my email address and I don't know

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Complaint

I had submitted this earlier with supporting images but it was privatized and I do not want to wait any further. ... On this day of 24th of July 2026, I am writing on behalf of the account owner, as I am their son. I am formerly writing this complaint for Xfinity and their parent company Comcast for

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Customer Service

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Thank you for letting me know! When following the steps to unpair/re-pair( Press and hold the A and D buttons together for three seconds until the light changes, press 9-8-1 to clear the old link, and then hold the Microphone button to walk through t

XfinityAlfonso

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3 hours ago

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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user_p63qko I apologize, but only stores with the payment kiosks are able to handle cash payments. Not all locations have the kiosks in-store, so some of our locations are not able to accept cash payments. We do also support payments sent by Western

XfinityAmandaB

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3 hours ago

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xfinity Customer Service and Payment

xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi

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And there's no codes on the screen when these freezes happen.

user_rg2tk8

replied

3 hours ago

to the conversation:

0

MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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M

Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

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Customer Service

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Yes this is a constant issue, and it doesn't just happen on one specific MLB Extra Innings channel, happens on all of the MLB Extra Innings games.. Switching the channel only works sometimes as everything is completely frozen and unable to change the

user_rg2tk8

replied

3 hours ago

to the conversation:

0

MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

Question

Hello user_iw09lh thank you so much for taking time out of your day and reaching out on our Xfinity Forums! Dealing with service interruptions for any length of time can be frustrating, and we know that since 2020, more of our customers are working f

XfinityAlfonso

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3 hours ago

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Internet outage and urgent resolution requested

Dear Xfinity Customer Support Team, I am writing to express my concern regarding an ongoing internet outage at my address that has lasted for an entire day without a clear resolution timeline. As a remote worker, reliable internet access is critical to my livelihood. Extended disruptions like this s

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I’ve experienced it on all calls since switching to unlimited plan.

marsh-curt

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3 hours ago

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Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.

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Yes. I recently got a new remote from the Xfinity store (hoping that might fix the problem) and paired it to the box. it controls all other functions of the box just the voice button that doesn’t work. The old remote used to work the voice bu

user_nyk0pe

replied

3 hours ago

to the conversation:

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U

Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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