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Hello @Fire412 I understand the frustration of having your new mobile device delayed because of the verification process. Were you given the opportunity to verify by phone as well? To verify your Xfinity Mobile order, you can do so via phone
Problems with online verificiation for mobile order.
How can I get my mobile order verified if the verification software is not working as intended. I tried to verify with my drivers license that was damaged, but it didn't work and locked me out. I visited the store in Shererville and place another order, but it failed the first attempt and did not le
Question
Hi @user_6orx2y , No names are required you would type Xfinity Support. Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Message” icon (upper right corner of this page)• Click th
Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates
Question
5-year offer plan, after my municipal provider got acquired by Xfinity.
Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini
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Customer Service
I am not able to write to you privately as it requires me to put a name of the person I am writing to and when I add yours its not an option
Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates
Question
Can you try to off the following three parameters: Device Usage Data, Collect App Usage, and Interest-Based Ads? I am showing the steps to take to complete this is to: Go to the Fire TV Settings then Select Preferences > Privacy Settings. @user_tl
stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
Question
Problems with online verificiation for mobile order.
How can I get my mobile order verified if the verification software is not working as intended. I tried to verify with my drivers license that was damaged, but it didn't work and locked me out. I visited the store in Shererville and place another order, but it failed the first attempt and did not le
Question
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Customer Service
user_bgkinf Good morning! Thank you for creating the post and for reaching out to our community for some help with the reoccurring issue of missing channels on the Xfinity app. I'm sorry that the Xfinity stream app has been causing so many issues for
Stream app not displaying local Boston Channels 4, 5, 10
The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN. I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels
Question
No, but my other TVs are still on "legacy" cable - one other TV on wifi is on a Roku, and no issues with that one. And no issues with the Stream app on my iDevices.
stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
Question
Worst to Chaos
I am writing to formally dispute a series of unauthorized and unexplained billing increases on my account. I have been an Xfinity customer since 2023. Up until recently, my monthly automatic payment was stable and consistent at $25.90. Over the past three months, my billing has become entirely chaot
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Customer Service
@user_up5ij0 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the refer a friend program. I would be more than happy to offer my assistance looking into this
Xfinity support
Hi! I just placed my Xfinity order today, but I forgot to click my friend's referral link before completing checkout. Since my order is still pending and fresh, can you please manually add their referral details to my account so we both receive the Refer-a-Friend credit? A chat agent told me I had t
Question
@User883i We definitely understand how frustrating this experience has been and it's important to us that we see how we can assist you to finding a resolution. In order for us to better assist you, we will need access to the account details. Please s
I need to speak with a Actual supervisor. I need access to direct messaging. I have network issues. I have plan issues.
I have tried everything. I have made at least 20 calls. And spent 40 hours on the phone with the phone reps and they tell me to talk to someone else or lie to me. Ive asked for supervisors and I Have had NOTHING BUT problems. Ive been to the store 5 times too.
Question
user_iu6tfb Good morning to you! Thank you for reaching out for help with canceling the service. I'm sorry that we didn't get to set things up for you before you need to cancel, but I can assist you with that. Since this is directly for your account
canceling
Hi, I recently signed up for Xfinity internet service and paid a $25 deposit/activation fee, but installation hasn't happened yet. I'd like to cancel this order before activation and have the $25 deposit refunded. Could you please confirm the cancellation and let me know when and how the deposit wil
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@user_oojsse This is never the experience we want for any of our customers. Our team is here to help. We can certainly take down your experience ad share it. Can you please direct message me your first and last name along with your full servic
Unprofessional agent refused to let us rate her
August 24th at 8:02 I was on the phone with a female agent regarding moving and turning my wifi back on. For a hour straight the agent talked in circles trying to convince us our “motor” didn’t work and we’d have to buy a new one and pay for someone to come out to fix it, after trying to upsell me m
Question
Hello @user_660a5t Thanks for reaching out. If you are looking to replace the XER10 to use your own equipment setup with the ONU device, we can assist with that. Please send us a DM with your full name and service address. To send a "Direct M
Customer Owned Router with goon fiber service.
I need help with this as well. I have been around the block with everyone at Comcast. I do not want to use the XER10 I have a business level network in my house. don’t offer me bridge mode. Don’t offer me DMz mode. i have a brand new install in our community. We have a ONT/ONU outside and a Ethernet
Question
Thank you for doing that step. Are you having the same issue on any other device?@user_tlwv7m
stream hisense firetv issues
Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w
Question
Good morning. Thank you for joining our community and reaching out to us for help on our Xfinity Forums. I know how frustrating it can be when you are simply trying to reach out to someone for help. Especially with your services. I'm sorry that the a
a live agent
Why can't I speak to a live agent. It says live agent 24/7 but I keep getting this robo [Edited: "Language"]
Question
Hello @user_vrzirs We can certainly review it to see if this is a case where those could be waived. Did you leave all the equipment behind after selling the condo?
Unreturned equipment fee for ~10 year old equipment
I received an SMS asking me to return Xfinity equipment (likely a TV box and a broadband modem). We sold our condo and no longer have access to the equipment. It is around 10 years old. Is it possible to waive the unreturned equipment fee?
Question
@Scree I'm sorry to hear this is ongoing for you. I have more questions to ask to get a resolution for you. Since you re-added your favorites have they disappeared again? Is this happening on multiple boxes or just one? If you were to log it the Xfin
Favorite channels disappeared
As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss
Question
Yes we left both devices behind after we sold the condo and moved out.
user_vrzirs
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Unreturned equipment fee for ~10 year old equipment
I received an SMS asking me to return Xfinity equipment (likely a TV box and a broadband modem). We sold our condo and no longer have access to the equipment. It is around 10 years old. Is it possible to waive the unreturned equipment fee?
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