Xfinity Community Forum

user_62y7la - Thank you so much for sharing your feedback and for being part of the community here. I’m really sorry you’re experiencing this—that’s never the kind of experience we want anyone to have, and we’re here to

XfinityThomasA

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3 hours ago

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bad connection-

waited on line 45 min & 1 hr (until they hung up on me) never did reach a real person- we have gone 3 days without tv service!!!! like you care-- I pay my bill on time & have been a member for 50+ yrs- Your service is not cheap- (& not the greatest) How do we get help with our service???? Sarah--

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Formal Complaint: Unresolved Promotional Credits Since September 2024 – Account

I am writing to formally escalate a persistent billing failure regarding promotional credits that were guaranteed to my account starting in September 2024. Despite my repeated attempts to resolve this through standard customer service channels, including a specific interaction with a representative

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Plan

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I knew it was too good to be true. I'm in the same boat as you. Don't want it messing up the rest of my services. Guess I'll have to live without it

skintime

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3 hours ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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Sadly I tried that… Doesn’t work… I simply want to request that….Movies! Channel 1184 (or whatever channel it’s on now)… an over the air broadcast… Be brought back to our basic viewing channels. It’s one of the best! Where has it gone? Why can’t we

user_9fua4h

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3 hours ago

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Movies TV network gone?

Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?

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@user_jz7166 How do I log into my comcast email https://connect.xfinity.com/appsuite https://forums.xfinity.com/conversations/email/comcast-email/699f39cb66535474611e02d5?commentId=699f5ce94f258f6c7d40610bhttps://forums.xfinity.com/conversations/

Again

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3 hours ago

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comcast email

I have a comcast email account how do I sign into it

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Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are having trouble receiving your emails, and I would be more than happy to assist you today. Just wanted to clarify, is this a Comcast email, and on what devices are

XfinityCarolyn

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3 hours ago

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Cannot receive email message

Hello, I can send an email and the recipient receives it but I do not get any email delivered to my inbox.

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Hey @user_rjv61p, Thank you for commenting on our Xfinity Forums Community support page. What exact issues are you experiencing with the Xfinity Email? Are you unable to log in, access on a specific device, or recently transitioned the email to Yahoo

XfinityDemitrius

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3 hours ago

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comcast E-mail

I have not been able to access my Comcast E=mail for the last two days.

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@sallyjane can’t get my My emails Can you give us more details, please? like how you are trying to access your emails, either through webmail or a third party email app, are you getting any error messages, what happens when you try?

Again

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3 hours ago

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Can't get my emails [Edited]

can’t get my My emails

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I have not really paid attention to speed tests last 2 months or so since I've pretty much checked out. I'll post a longer message in this thread.

user_4a1oy2

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3 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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@user_ludy7r No email loaded since February 28th. What has happened? How are you trying to access your email? using webmail or a third party email app like Outlook, Thunderbird, Apple/Mac mail, etc? If you are using webmail did you check to see i

Again

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3 hours ago

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Wheres my email

No email loaded since February 28th. What has happened?

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I would look through the connect.xfinity.com and check the settings. I'm assuming the missing emails are missing from Outlook as well.

XfinityLinda

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3 hours ago

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E-mails have DISAPPEARED!!

This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.

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@user_wt145r Please delete this ID. I have no interest in the community forum. This was created on accident and I would like it deleted please. Due to system limitations, we are unable to delete profiles from the forums. However there are 2 option

Again

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3 hours ago

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Please help

Please delete this ID. I have no interest in the community forum. This was created on accident and I would like it deleted please.

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Hey there, userabcdasdf12, thanks for reaching out through Xfinity Forums regarding your internet connection. I know how important it is to have a solid internet connection. Have you already had a tech out to your location regarding the filter?

XfinityJeniece

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3 hours ago

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unacceptable ping times

noticed elevated ping times starting this morning. the last (of several, infrequent) time this happened it was due to some service work being done in the apartment complex's "xfinity box" and and apparently a "filter" was placed on my line. have a tech come out to "remove the filter" has always solv

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@XfinityJeffB I have also directly messaged you with no response. . . . kinda like how your phone system works. I will no longer be wasting 3 or 4 hours a night calling and getting transferred constantly just to verify a call back number every time

user_25uexw

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3 hours ago

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Nope, can't believe it

See this thread: 1st Post https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 2nd Post: https://forums.xfinity.com/conversations/customer-service/complaint/696049288f5b6e1c4ac72dce?commentId=696059d299d8a96371a6d4fd

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I appreciate you stopping by our community this evening to share your recent experience, and we want nothing more than to help user_o93p3a! Above all we would hate to lose you as a member of the Xfinity family, but are happy to assist with any change

XfinitySeth

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3 hours ago

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cancel services

I asked for my account to be "suspended" from 01/01/2026 until 04/30/2026 while I would be living in Florida. On 01/01/2026 all my services were disconnected and after spending 7 hours on the phone and visiting the local Xfinity store in Stuart, FL with no success in having the issue fixed, I want t

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Edit: The first post on this thread :D - It doesn't work though so I wouldn't recommend trying. After some time of not giving any IP it does go back to providing a 10. address.

user_nfp9v8

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3 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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@user_nfp9v8 you put the XER10 in bridge mode? How?

user_jtrt43

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3 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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connect.xfinity.com via the web interface. I usually access it through outlook on my Macs or PCs. tk

tomk3212

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4 hours ago

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E-mails have DISAPPEARED!!

This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.

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@user_zoq3fh remove me from the community forum. Due to system limitations, we are unable to delete profiles from the forums. However there are 2 options: You can go into your profiles and uncheck all notifications. This will stop you from

Again

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4 hours ago

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accidently signed up for this community forum and i want to be removed.

remove me from the community forum.

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@XfinityJeffB How much more "digging" needs to be done. Your 9 modem replacements, two drops, 2 telephone poles, and all cable lines in my house being replaced multiple times, plus the 25 technicians, half of which literally dont even get out of th

user_25uexw

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4 hours ago

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Nope, can't believe it

See this thread: 1st Post https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 2nd Post: https://forums.xfinity.com/conversations/customer-service/complaint/696049288f5b6e1c4ac72dce?commentId=696059d299d8a96371a6d4fd

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