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Thank you for letting us know you sent a direct message @user_oq647m! I checked again, and we still aren't seeing your recent direct messages come through to Xfinity Support. Please send us a direct message with your full name and complete service
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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Having the same issue! Says 5 recordings but only shows 3! I have reset wifi, uninstalled app, nothing works, on tv or phone app. Must be Xfinity issue again.
Xfinity Streaming missing some DVR RECORDINGS
Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly. Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to
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user_c3zvhm. I’m sorry you’re dealing with this, especially after you’ve already restarted and unplugged everything. Let’s see if we can narrow down what’s causing the issue. When you pick up the phone, is the beeping ha
Home Phone
Can't call out or receive calls. Turn phone on you hear dial tone and beeping. Restarted everything. Unplugged everything. Still not working
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I sent a DM to Xfinity Support.
My technician failed to show for his appointment.
I am filing a formal complaint regarding a scheduled Xfinity technician appointment that was not honored. His name according to his phone is [Edited: Personal Information], and his phone is [Edited: Personal Information]. I made arrangements to be home during the scheduled appointment window, and yo
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Good evening @user_jp233f! Our engineers have confirmed that this is a larger issue affecting multiple customers, and they are actively working toward a resolution. At this time, there is not an estimated resolution date available to shareIn the mean
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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I did just as they asked and still and blocked from benefits. I did an online chat and that was not productive. This week I guess I will need to make an appointment and drive 10 miles to my nearest store to try to deal with this and the giant price i
You are not eligible to redeem benefits
I am a long time member and redeem benefits often. Today I tried to redeem an available benefit and I received a message that said I was not entitled to redeem benefits. I tried both the app and my online account and received the same message regardless of the benefit I tried to redeem. I have repea
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Internet service
My service at 1976 Meadow Lane, Wyomissing Pa 19610 service was out for 16 hours. I expect an adjustment on my bill reflecting this outage. Don Matthews
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Your Home Network
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Need to remove some services and just keep high speed wifi
Looking to remove home phone, security, and cable from services and just keep wifi. I see lots of ways to add services on the website but not to remove them. Thanks.
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Serviceability Request for a new ADU at an existing residential property.
Hello, I am an existing Xfinity customer in San Jose, CA, and I am currently building a new Accessory Dwelling Unit (ADU) on my residential property. I am NOT requesting a new internet subscription or a separate account at this time. I need assistance coordinating the installation of the underground
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Charges after cancellation
I signed up for Xfinity Internet in December 2025. At the store, the representative told me every internet plan included a free mobile line. I explained that I didn’t need it because I already had a business phone, but he insisted it was mandatory. The internet worked fine until mid-2026. During the
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Billing
I have sent you a private message with my contact info and a brief restatement of the problem. I await your reply. Although I have low expectations that you will be able to solve the problems. It would take a thorough and organized evaluation
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
Question
dianem816 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across an issue with rewinding programing, but you indicated this only occurs while watching Xfinity Stream programming on your comput
Streaming forward and backward
On Windows desktop, Xfinity Stream allows pausing an in-progress DVR recording but attempting to rewind sends playback all the way to the beginning. This happens in both Chrome and Microsoft Edge. The same recording works properly on my iPhone and television. Once the recording finishes, desktop con
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Please revert back to the prior app version. This version is useless and making me consider switching to a different provider.
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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Thanks for providing those details, user_ga8f53. I can definitely understand the concern, especially since you just upgraded to 2 Gig and the app and website are still showing information from your previous plan. Since the Xfinity app is testing agai
having down/up speed issues after setuping new XB10 with a 2gb plan
a few hours ago I changed my plan online from 1gb to 2gb, got a XB10 from xfinity store. setup has mostly been a breeze, but wondering if there is a bootfile issue or other config problem. in the xfinity app it says i'm getting 120% downloads speeds of a 1200Mbps plan. I should be on the 2gb plan. a
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Hello @Sustao85, and thank you for reaching out to us and taking the time to explain everything you’ve experienced. I understand how frustrating it would be to believe all of your services had been canceled, only to later discover that the mobi
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Charges after cancellation
I signed up for Xfinity Internet in December 2025. At the store, the representative told me every internet plan included a free mobile line. I explained that I didn’t need it because I already had a business phone, but he insisted it was mandatory. The internet worked fine until mid-2026. During the
Question