Xfinity Community Forum

@user_cqd9bv Hello, I can send an email and the recipient receives it but I do not get any email delivered to my inbox. How are you accessing your email? through webmail or a third party email app? If webmail, have your checked to see

Again

commented

3 hours ago

to the conversation:

0

U

Cannot receive email message

Hello, I can send an email and the recipient receives it but I do not get any email delivered to my inbox.

Question

U

I thought that Xfinity support can turn bridge mode on but after chatting with them where they always try and sell cell service instead of actually helping anyone, I did this to restore:1. Start by factory resetting (Press reset and hold it, or if yo

user_49onuk

commented

3 hours ago

to the conversation:

0

U

Enabling bridge mode

Hello, I recently got a new XFi gateway for 1 gig internet. I am trying to connect my existing router to it. I followed the steps to enable bridge mode that is available in the help articles. However, when i open the admin portal, there is no button next to Bridge mode its just empty like below. the

Question

Hello @user_06gpft, sorry to hear your promotional Visa gift card expired. We want to do everything we can to help! Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Dir

XfinityAbel

commented

3 hours ago

to the conversation:

0

U

Promotional Gift Card

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. When I initially claimed it, it was added to my apple wallet with only the last 4 digits and no expiration date. It was t until i checked tod

Question

Hey there, @user_mwym9l, thanks for reaching out through Xfinity Forums. I would be happy to check on the billing details to help resolve those billing concerns. Can you please send us a Direct Message with your full name and your service address?

XfinityJeniece

commented

3 hours ago

to the conversation:

0

U

Scam scam Scam

Since my account was opened for WiFi more then a year ago. Two different accounts were created by Xfinity at that time at same address . Both got set up for direct debit from my checking account. Two Months ago, I deactivated the account with no internet activity from direct debit. You need to see w

Question

U

Service terrible customer service is worse

I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.

Question

•

Xfinity Compliments

4

0

Thanks for that additional detail @user_czzpjn! I appreciate you clarifying your steps for us and your patience in working with us toward a resolution for you. ❤️One additional question I would like to ask, have you ever had an Apple TV accoun

XfinityCliff

replied

3 hours ago

to the conversation:

0

U

AppleTv Activation

When I tried to activate my streamsaver subscriptions through the streaming subscriptions page I click the activate button, it loads for a few seconds, and ends with "Something unexpected happened". I tried multiple times on a computer and phone. Deleted browsing data and retried. Still with the sam

Question

@user_dl1b0p @user_rjv61p We need more information in order to help you. How are you trying to access your email? through webmail or a third party email app? Are you getting any error messages and if so what are they?

Again

commented

3 hours ago

to the conversation:

0

U

comcast E-mail

I have not been able to access my Comcast E=mail for the last two days.

Question

U

@XfinityCliff 1. I have successfully connected to Disney/Hulu, Netflix, and Peacock. Apple TV is the only one giving issues. 2. That is correct. I was in the "your subscriptions" which shows the available subscriptions to activate. The AppleT

user_czzpjn

replied

3 hours ago

to the conversation:

0

U

AppleTv Activation

When I tried to activate my streamsaver subscriptions through the streaming subscriptions page I click the activate button, it loads for a few seconds, and ends with "Something unexpected happened". I tried multiple times on a computer and phone. Deleted browsing data and retried. Still with the sam

Question

U

Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”

Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a

Question

•

Devices

3

0

user_i1csbj, Got it, we'll be glad to help. Do you have the same issue on any other mobile device? When you visit this link https://www.xfinity.com/support/articles/about-xfinity-wifi-internet, can you confirm if your phone is listed under the suppor

XfinityVianney

replied

4 hours ago

to the conversation:

0

U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

U

Promotional Gift Card

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. When I initially claimed it, it was added to my apple wallet with only the last 4 digits and no expiration date. It was t until i checked tod

Question

•

Customer Service

6

1

0

Thanks for reaching out to us in reference to cancelling your TV service. Hope your day is going well, and I can help you with your request today. Please follow the link below to send us a direct message: To send a "Direct Message" to Xfinity Support

XfinityCarolyn

commented

4 hours ago

to the conversation:

0

Cancel TV

Can someone please contact me to have the TV portion of our plan removed? The online chat keeps you going then tells you to call someone else who Im sure will continue trying to sell me to keep it.

Question

Thank you for reaching out here. I will be happy to take a look at that account from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the

XfinityJohnG

commented

4 hours ago

to the conversation:

0

U

I need to speak with upper management

I don’t mean to sound like a Karen, I’m just more confused than anything. And I’m pretty shocked as well. So as some context, I used Xfinity as my internet provider from September 2024- September 2025. I left my apartment to move in with someone who already had an internet provider, so I called Xfin

Question

Cancel TV

Can someone please contact me to have the TV portion of our plan removed? The online chat keeps you going then tells you to call someone else who Im sure will continue trying to sell me to keep it.

Question

•

Billing

4

1

0

U

@XfinityBrianH I'm trying to connect to Xfinity wifi hotspot

user_i1csbj

replied

4 hours ago

to the conversation:

0

U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

Hi @user_ivjgsc, thanks for reaching out on our Xfinity Forums, we want to do everything we can to help! Is this happening on your X1 cable box, or the Xfinity Stream App?

XfinityAbel

commented

4 hours ago

to the conversation:

0

U

Why does it ask for TV location?

It is asking for TV location and saying that we need to sign into third party site. It doesn't go to any channel that we say or press on keypad. It's not responding to any buttons that we press.

Question

U

bad connection-

waited on line 45 min & 1 hr (until they hung up on me) never did reach a real person- we have gone 3 days without tv service!!!! like you care-- I pay my bill on time & have been a member for 50+ yrs- Your service is not cheap- (& not the greatest) How do we get help with our service???? Sarah--

Question

•

Channels and Programming

6

1

0

U

I need to speak with upper management

I don’t mean to sound like a Karen, I’m just more confused than anything. And I’m pretty shocked as well. So as some context, I used Xfinity as my internet provider from September 2024- September 2025. I left my apartment to move in with someone who already had an internet provider, so I called Xfin

Question

•

Customer Service

7

2

U

Scam scam Scam

Since my account was opened for WiFi more then a year ago. Two different accounts were created by Xfinity at that time at same address . Both got set up for direct debit from my checking account. Two Months ago, I deactivated the account with no internet activity from direct debit. You need to see w

Question

•

Customer Service

5

1

0

U

Cannot receive email message

Hello, I can send an email and the recipient receives it but I do not get any email delivered to my inbox.

Question

•

Email

6

1

0