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Thanks for getting back to us with an update @user_7mgy20! 

XfinityQuemekia

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9 hours ago

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dvr limit keeps changing from 20 to 300 back and forth

My streaming app DVR limit keeps changing from 300 to 20 to 300 back and forth before my eyes. Should stay at 300.

Question

Hi there, @user_5f58hq! I am sorry to hear that you want to cancel your service. We are glad to help with any concerns you have and can help with your account. Please send us a direct message with your full name and complete service address to &ldquo

XfinityRay

 commented 

9 hours ago

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Cancel my service

I need to cancel my service and chatbot on app wants me to wait a week before a call back. When I try to call 1-800 number I keep getting disconnected

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Cancel my service

I need to cancel my service and chatbot on app wants me to wait a week before a call back. When I try to call 1-800 number I keep getting disconnected

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Customer Service

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Hi there, @user_modk81! Thanks for reaching out about activation. @EG is correct that we need some further details. Can you review their questions and let us know so we can best assist you?

XfinityRay

 commented 

10 hours ago

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Internet connection

Help with activation

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Peacock Premium Not activating

I went to activate the peacock premium service and got an error saying that my peacock service has already been activated. I canceled an old account in September 2025 that did have Peacock, but that account no longe has access to peacock services.

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Xfinity Stream Website

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Hey @user_gk8lqi, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues. We certainly know how important it is to have a reliable I

XfinityDemitrius

 commented 

10 hours ago

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Dropped packets after recent network upgrades

One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap

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Keep getting calls about unreturned equipment. I returned it almost 2 years ago.

I keep getting voicemails about unreturned equipment (router). However, I returned the equipment to the store almost 2 years ago, so I don't know why they keep calling me.

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Your Home Network

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Thank you for allowing us to assist you with this question @Dhar19. While we do not have a timeline on when symmetrical speeds will be available. You will get notice when they are coming to your area.

XfinityAbby

 commented 

10 hours ago

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Symmetrical speeds in Lowell, MA

I can see symmetrical speeds in my neighborhoods in Lowell, MA. But not at my location, just waiting for it. Anybody knows when it's coming at [EDITED: Private information].

Question

No, FanDuel is going out of business and doesn't carry Tigers games anymore. They're only staying open until the end of the NHL and NBA season. The Tigers new season will be on Detroit Sports Net, a new network that the Red Wings will be on next fall

1225

 replied 

10 hours ago

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Detroit sports network

What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?

Question

@user_coqt6f​ wrote: "... Can you tell me how to do what you said? ..."  Google says: Press the xfinity button on your remote   >  With a voice  Select Settings (gear icon)            &nbs

BruceW

 replied 

10 hours ago

 to the conversation: 

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MY TV doesn't show who is calling in the top right corner anymore

We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?

Question

user_s67cea, thank you for reaching out and creating a new post. I understand you've had some issues with your network, and we'll be glad to help. Can you tell me more about your network issues and any troubleshooting steps you've tried so far?  

XfinityVianney

 commented 

10 hours ago

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Horrible customer service and Internet is shotty

Not sure when or why America has chosen to outsource customer service but it was a horrible decision. The accents and language barriers alone, make it almost impossible to get anything done. However, my Internet service drops connection almost daily and I feel like there may be better service provid

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Was not able to get passed the OTP here with support but I finally managed to get a callback and problem resolved...thanks for all who tried to assist! On a side note don't block Xfinity. Do not because you will forget you did. I didn't do that I'm j

user_d74495

 commented 

10 hours ago

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Can't reach anybody for help

Is anybody left at Xfinity I need a better rate, or to cancel, can't afford the price it was changed to. Calling is ai endless loops, the chat says they have no one, the callback system doesn't work, I messaged support on this platform, viewed but not replied to. What is going on, I used to get spam

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I've been watching Roy hang out in what appears to be his own house for the last hour lol

user_d74495

 commented 

10 hours ago

 to the conversation: 

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WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver

Question

I'll do that tomorrow. Thank you!

Vinnie1

 replied 

10 hours ago

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Streaming

Streaming is becoming increasing worse with hang ups and "attempting to resume" errors being a nightly occurrence. I'm even having issues with regular tv service. Testing speeds is moot as they claim speeds of 118% and the computer is directly connected to the gateway. I have no issues streaming Par

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Horrible customer service and Internet is shotty

Not sure when or why America has chosen to outsource customer service but it was a horrible decision. The accents and language barriers alone, make it almost impossible to get anything done. However, my Internet service drops connection almost daily and I feel like there may be better service provid

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Customer Service

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@temp62​ OK good to know

user_c6754e

 replied 

10 hours ago

 to the conversation: 

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Equipment needed for ESPN+

I have an Arris Xi6-A TV box I can't get ESPN + to function do I need a different box?

Question

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Replace cable box lid

“Hello, the cable cover/box on the outside of my house is damaged and exposed. I’d like to request a repair or replacement to keep the wiring protected. Need lid to be replace

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Your Home Network

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Over the number of lines on devices for payment plansv

Over the number of lines on devices for payment plans? Both are paid i was told once I pay off my IPHONE TWELVE. We could upgrade our lines so we did. Nothing this was MONTHS AND MONTHS ago. We’ve called waited called waited. We desperately need new phones now we have 12pro Max and iPhone 13. We are

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Devices

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“Hello, the cable cover/box on the outside of my house is damaged and exposed. I’d like to request a repair or replacement to keep the wiring protected

user_ahfgbt

 commented 

11 hours ago

 to the conversation: 

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Our xfinity cable box lid broken

“Hello, the cable cover/box on the outside of my house is damaged and exposed. I’d like to request a repair or replacement to keep the wiring protected

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Our xfinity cable box lid broken

“Hello, the cable cover/box on the outside of my house is damaged and exposed. I’d like to request a repair or replacement to keep the wiring protected

Question

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Your Home Network

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