Xfinity Community Forum

@user_5ujahz Thanks for reaching out to us, can you clarify if you're reaching out about logging into your Xfinity account or logging into your home network?

XfinityOrlandoM

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2 hours ago

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New Wi-Fi customer

When I put in my information, it says it does not match. I don’t understand that

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Yes tried multiple times. No one wants to take responsibility for this loss!

user_s973sw

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2 hours ago

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why my folders didn't migrate to yahoo?

Didn't know my emails were being transferred to Yahoo until late April. My folders/mailbhoxes didn't survive the transfer. Anybody with similar tragedy?

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Thank you for letting us know about the concern user_ffl1r3. We would never want to lose a valued member of the Xfinity family. Our team can take a look at what is available from our end to help get some more valued rolled in here. Could you please s

XfinityTommy

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2 hours ago

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Price keeps going up

I am getting frustrated with my same plan that keeps going up in price. It is becoming unaffordable and there's no reason it should keep going up. I'm thinking of switching providers due to this reason. Its more than double the price at what I started at.

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New Wi-Fi customer

When I put in my information, it says it does not match. I don’t understand that

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Your Home Network

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Price keeps going up

I am getting frustrated with my same plan that keeps going up in price. It is becoming unaffordable and there's no reason it should keep going up. I'm thinking of switching providers due to this reason. Its more than double the price at what I started at.

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Add spouse’s name to bill

Is it possible to add my spouse’s name to my Xfinity bill?

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Sign-In and Account Management

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I’m added as a the account manager, how to make me a responsible party? What do I need to do?

user_ikh8xc

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2 hours ago

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Name added to account

Hey, I have moved to a new place and my the WiFi is on my friends name and my name was added to the account. I would like to use it as an adress proof but I don’t see my name in the billing. What do I need to do to have my name in the bill so that I can use this as an adress proof?

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@user_s973sw If the email has already been transferred, you will need to contact Yahoo support for assistance. After the transfer is complete, we won’t have any tools to troubleshoot the email since it is now managed by a different service pr

XfinityDena

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2 hours ago

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why my folders didn't migrate to yahoo?

Didn't know my emails were being transferred to Yahoo until late April. My folders/mailbhoxes didn't survive the transfer. Anybody with similar tragedy?

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@user_nkyu1q Here's a link where you can contact our NOW Mobile support team on their live chat https://www.xfinity.com/now/mobile. You can also contact the phone number available in the email you received when you activated the service.

XfinityRaul

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2 hours ago

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Someone to contact me/phone call

Need to speak with Now mobile agent.

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user_im1m1e, Hi there! Thanks for taking the time to reach out and explain what's going on. I’m to hear about the difficulty accessing your final billing statements, especially with a time-sensitive carrier request. We can absolutely help take

XfinityGabriel

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2 hours ago

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PDF of final bill from April 2025 in collections

My Xfinity Mobile account was closed and sent to collections, and front-line support says they cannot access my final PDF billing statement. I need a corporate forum moderator to private message me, retrieve my final bill, and email it to me as a PDF so I can resolve a carrier dispute. My device was

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I would be happy to help with this. To make sure that we have all of our ducks in a row. Was the goal to maintain the Xfinity Voice service but just remove the voicemail? user_ldk2ug

XfinityTommy

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2 hours ago

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help to discontinue voice Xfinity mail

I simply want my Comsat/Xfinity voice mail stopped. My land line phone doesn't ring, I'm not always on my computer and trying to get help from customer service is such a heavy lift with Comcast today. I waited 45 minutes for help ...and then nobody came back. So frustrated with Comcast.

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user_ikh8xc Yes, with adding a responsible party, we can update the statement to reflect that name as well on the statement. If you are not an account manager, your friend would need to reach out to us as the account holder to add you to the ac

XfinityPaula

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2 hours ago

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Name added to account

Hey, I have moved to a new place and my the WiFi is on my friends name and my name was added to the account. I would like to use it as an adress proof but I don’t see my name in the billing. What do I need to do to have my name in the bill so that I can use this as an adress proof?

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no. i don't believe you're a human. and no. my question hasn't even been addressed, let alone answered. I'm cancelling Xfinity. AT&T Fiber is better anyway. BYE!

user_xv4dxd

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2 hours ago

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Disney and Hulu activation

I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help

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Password

Forgot password for email

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Email

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When added to the account as a responsible party, will my name reflect on the billing so that I can use it as an adress proof?

user_ikh8xc

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3 hours ago

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Name added to account

Hey, I have moved to a new place and my the WiFi is on my friends name and my name was added to the account. I would like to use it as an adress proof but I don’t see my name in the billing. What do I need to do to have my name in the bill so that I can use this as an adress proof?

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user_42aahc Welcome to our community forum! Thank you for reaching out so we can make sure this pedestal is cared for. I'll join you in a private thread so I can collect the needed information to have a local technician address the Xfinity network eq

XfinityEmilyB

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3 hours ago

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Chewed wires and pedestal damage

Chewed wires and pedestal damage - repair needed

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@XfinityFrank I also wanted to add, I purchased an extremely cheap Roku TV a number of years ago and the Xfinity app was available installed with no issue. How can it work on a $200 basic TV and not my $1000 SMART TV? An old garbage TV has be

user_4i3nki

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3 hours ago

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Xfinity App Unavailable on TCL Google TV

I just purchased a brand new TCL 75QM7K TV. While setting it up, I discovered that the Xfinity Streaming App is not available on Google TVs.... WHY???!!!! This is unacceptable. The Xfinity Streaming App should be available on all TVs as all other apps like Netflix, HBOMax, Prime Video, Disney+ are.

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Chewed wires and pedestal damage

Chewed wires and pedestal damage - repair needed

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Customer Service

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@user_e6iob4 if you go in to the messages app on the phone, select the three dots in the upper right-hand corner, select Settings, and select Chat features, does the status show connected?

XfinityJeff

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3 hours ago

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RCS connecting

Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks

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Everything is upto date

user_e6iob4

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3 hours ago

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RCS connecting

Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks

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