Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (455.7K)
My current modem was bought used and I was able to activate via the Xfinity app. I have internet but it keeps showing devices to activate in the app. On the website it shows "Looks like your modem is not responding" and 3 modems that are status unava
show current modem and remove old modems from account
My current modem is not showing under my account. Also I have 3 old modems showing unavailable / offline that I want to remove.
Question
Thomas A reply certainly does not help customer relations. If I had any tech knowledge I would switch to another provider. Xfinity service is absolutely terrible. From calling the xfinity number and waiting 5 hrs to be called
I have a XG1A. I called to get a 4K replacement and Comcast sent me a XiD-P. I have one cable box and one tv.
I have a XG1A. I called to get a 4K replacement and xfinity sent me a XiD-P. I have one cable box and one tv. Not sure I got the correct replacement.
Question
I have the same issues
My Disney plus and Hulu isn't working
Was told we have Hulu and Disney plus... how do you get it
Question
Billing
I am a Manchester, NH resident with a medical emergency and zero income. I need assistance with a hardship transition to Internet Essentials. Please advise?
Question
•
Your Home Network
Accepted Solution
Hi user_epo8lp, we appreciate you joining us here in our community forums! Sorry to hear you're having issues with your modem not appearing. Is this also affecting your ability to connect to the internet, and if so, have you already gone through the
show current modem and remove old modems from account
My current modem is not showing under my account. Also I have 3 old modems showing unavailable / offline that I want to remove.
Question
Thank you for adding your concerns @Karbear73 to this post. As @Again pointed out a bit lower in the thread: Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329 These are the
Missing email folders in Mail app after deleting and reinstalling Mail app
I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o
Question
Thank you for reaching out to us @user_lkor0h! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. Our team can certainly assist! Are you rece
I cannot record braves vision on channel 1254. Why?
I cannot record braves vision games on channel 1254. I read your instructions on how to send a direct message and alas there is no icon to click on top right of my page after signing in. Should I call xfinity or can you solve my issue.
Question
I have the same problem. I had an expired Apple TV account. I signed up for the Stream Saver bundle. Both Netflix and Peacock activated properly. Apple TV will not activate. In the "yoursubscriptions" page, it lists Apple TV, but the status shows as
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
Question
Accepted Solution
Closed
show current modem and remove old modems from account
My current modem is not showing under my account. Also I have 3 old modems showing unavailable / offline that I want to remove.
Question
•
Customer Service
Thanks for letting us know @Jcdriscodc! Remember, we are here 7 days a week from 6am-1am ET if you should have additional concerns or questions in the future!
I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
Question
I’ve paid the $100 for Nationals.TV, which I ‘ll watch througn my Apple TV, and leave the rest of my setup the same for now.
I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
Question
same exact thing happened to me today, it looks like it is a common thing with xfinity. they canceled my line and now i can’t get my number back, i spoke to over 20 agents and chat with many others. nobody could help me
Mobile Line Canceled Without My Authorization
My mobile line was canceled without my authorization or any notice from me requesting cancellation. I went to the nearest Xfinity store, and they told me they were unable to access my mobile account information. This doesn’t make sense, because I was still able to see everything on my end—including
Question
Samsung Galaxy watch ultra on backorder
I ordered a Samsung Galaxy watch ultra on March 20th and it was supposed to be sent out on March 23rd they said it was on back order until then. It's now March 30th and they still have no time frame of when I will get my watch. Does anyone know when they are supposed to ship from backorder?
Question
•
Devices
My post on the TV thread was answered by Xfinity. They said it was extremely likely the channel was IPTV, as that’s usually the case with channels 1000+.
Not getting channel 1261 for Nationals broadcasts on my TiVo—is this new channel an IPTV channel?
I live in Washington DC, and tried to tune into channel 1261 to see the Washington Nationals without success. I have a TiVo with a cablecard. Can someone from Comcast tell me whether this new channel is an IPTV channel, and therefore will not be available to watch on my TiVo? Or is this an issue tha
Question
Xfinity Stream stuck on welcome
Xfinity stream app keeps saying I’m not on home network on Apple TV 4K 2022. It is on the same network. Reinstalled app. Restarted Apple TV. Still not working
Question
•
Xfinity Stream Website
AGENT SIGNED ME UP WITHOUT MY CONSENT!
I called and spoke to an agent today. Inquired about what Xfinity has as far as streaming because I am FRUSTRATED BEYOND BELIEF with the state of streaming. Everything is out of control and you need a spreadsheet and a college degree to figure out how to find and watch shows. I just want to cancel e
Question
•
Xfinity Stream Website
I cannot record braves vision on channel 1254. Why?
I cannot record braves vision games on channel 1254. I read your instructions on how to send a direct message and alas there is no icon to click on top right of my page after signing in. Should I call xfinity or can you solve my issue.
Question
•
Customer Service
Same here I have been experiencing this for far too long and it is becoming super frustrating and I will be looking into other services. It’s been an issue for months now! I work remotely for the healthcare system a talking to my members/patients and
user_jl9heg
commented
5 hours ago
to the conversation:
0
0
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
Question