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Hello @user_yk1ube. Thank you for reaching out on our community forum. I would love to take a look at the account and run through some troubleshooting. Please send us a direct message with your full name and address so that we can assist you further
Pixelation issues and intermittent internet outages
For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.
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The article should still be accurate, @user_pyovy7. Is it possible that you are looking for something else? Would you mind sharing more details about your experience using the article to access the information you are looking for?
Obligatory how am I supposed to download my alarm system certificate
Because the website just refreshes into oblivion and I need this for my insurance.
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Thanks for posting on our community forums for assistance, user_ypfubk. I'm sorry to hear the Nintendo Switch is not connecting to the network. This is not the experience we would like you to have, and we'd like to help. Is this the only device affec
Nintendo Switch cannot find network
Hello, I just bought a Nintendo Switch 2 and it has not been able to connect to the Xfinity network in my home at all since I purchased. My router is the XB6 style I believe. The Switch 2 does not even show my network on the list of detected networks. I have tried joining manually with no luck. I ha
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@user_prf2np interesting. We were also at the store yesterday and the agent mentioned something about launching family setup on Dec 10 but could not make it work. Does your watch have a standalone phone number now? If so this is above and beyond jus
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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dropmyNetflexanddroppastchargesforit
Ineedsomeonewithauthoritytocancelmy"pastdues"chargesonmybillastheyareforchargesaccumlatedforNetlexwhichIhaveaskedtobetakenoffmyplanforthepast2years.IhavebeenpayingforNetflexpersonallywithmycredit card.IhavenotandwillnotcontinuetopayforNetflexonmyXfinitybills.OnthepaymentIsendineachmonth,Iwritethison
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Channels and Programming
Thanks for posting on our community forums, 84lion. I'm sorry to hear about the Xfinity Voice Website not working properly. This is not the experience we would like you to have, and we'd like to help! Have you tried clearing the cache and cookies or
Xfinity Voice Web Does Not Allow Access to Voicemails
Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he w
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@user_7wavj7 are you a current customer? Relatively new customer? Are you signing in from someplace other than home?
Comcastseasonal.com
Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding. https://comcastseasonal.com
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Hello there @HDRock! Thank you so much for reaching out and sharing such a detailed and helpful solution to the issue you experienced with your new 4K box. We genuinely appreciate you taking the time to not only troubleshoot the problem but also shar
Every time I push xfinity Button the TV box restarts, fixed
Got a new 4K box yesterday, Old one Would not play any DVR recordings anymore. Worked fine yesterday but today whenever I press the Xfinity button the box would restart. It was doing the same thing with two different remotes, I tried refreshing the system no go, After doing some research on other th
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@user_484908 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a "Dir
Unlink peacock
Xfinity acct closed down but peacock acct shows it is still linked. Customer support for both say it's needing unlinked from the other. Continue to send me in circles
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Hello @user_vsx969. Thank you for reaching out on our community forum. We can take a look at the account to see if you had any reported service interruptions. Please send us a direct message with your full name and address so that we can assist you
Internet Outtage History
I was wondering if it was possible to see if my internet went out earlier today? I need to know for personal reasons.
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hornick3x2 Thank you for reaching out so we can make sure you're able to access Apple+ content through your cable box. When you attempt to launch the app, do you see an error message? You can learn more about using Apple+ with your X1 system here.&nb
Accessing Apple+
Cannot access Apple+ on main box, but can access all other streaming services, and can access Apple+ on my iMac.
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Unfortunately, we do not have that feature on these modems, but you are able to set up bridge mode so that you can make your adjustments.
Need to configure XB7 gateway to allow L2TP/IPsec VPN.
If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO
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I'm looking for help cancelling my service
user_5r0suv
commented
11 hours ago
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How do I DM?
How can I DM support?
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