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u/user_il6gj7 Correct, a post is needed on the forum to engage. The design of the forum is not for direct messages or Ai. It is to post questions in a public forum, and have the community or employees add solutions to the post. That helps the origina
How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep
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Hello, @user_t66wny! How is your day going? We want things to be easy and apologize you were not able to get assistance with this. We will get it taken care of. Do you have a concern like a low hanging line or are you having trouble with your service
Drop Line Technician Inspection
How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Drop Line Technician Inspection
How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too
Question
So there's no way to bypass the AI to get to an actual person anymore? Everytime I have a problem I have to come and create a thread and wait to be invited to message? That's inconvient. I just want to get to live support via live chat.
How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep
Question
@user_wdznlo We would be happy to help you with troubleshooting the channel lineup and reporting this issue. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Cli
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Message has been sent.
Need help verifying account is closed
I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain
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I had Xfinity installed today and this is the modem they brought me.
XER10 is problematic for home network use...
I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've
Question
Drop Line Technician Inspection
How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too
Question
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Customer Service
user_tgkabn I am sorry that the modem is not able to do bridge mode. Would you like to try using one of our modems?
XER10 is problematic for home network use...
I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've
Question
FTTBay - Happy to read the issue is resolved and thank you, @EG for the assist.
Trouble resetting modem
I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on
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Hey there, FTTBay. Congradulations on your move and for taking Xfinity with you into your new home! Our team can help. If you could please send a direct chat message with your full name and both the old and new complete service addresses to “Xf
Need help verifying account is closed
I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain
Question
Accepted Solution
Closed
Need help verifying account is closed
I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain
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Sign-In and Account Management
Accepted Solution
Closed
Cancel Service
Hello! I need to cancel service. Can you help me? Thank you!
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Sign-In and Account Management
Following up to close this out: Why I Cancelled Xfinity After One MonthAfter exhausting every escalation option available to me, I was left with no choice but to cancel my Xfinity service and move back to Astound. During my short time with Xfinity (j
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
Question
Update: Problem solved with new modem.
Trouble resetting modem
I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on
Question
Sorry I didn't get back sooner. I ended up buying a new modem, which fixed the issue.
Trouble resetting modem
I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on
Question
@user_bt0282 After exhausting every escalation option available to me, I was left with no choice but to cancel my Xfinity service and move back to Astound. During my short time with Xfinity (just over one month), I experienced repeated issues with p
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
Question
Thanks for allowing us to help with your cancellation concerns, user_8eklk4. The cancellation is now fully processed. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
XfinityDilary
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Never got a confirmation email after service cancellation.
I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.
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