Xfinity Community Forum

C

@Again who do you think can afford to pay for NFL network, me or Comcast? are you trying to tell me that Comcast does not make enough money to cover the increase that NFL network, a very popular channel by the way, which brings in more advertising

Charly1823

replied

8 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Hello, user_tk0fx9! Thank you so much for taking the time to walk us through the issue you’re experiencing with accessing Xfinity hotspots. I know how frustrating that can be, and I’m really glad you reached out so we can help get this so

XfinityThomasA

commented

8 hours ago

to the conversation:

0

3

U

You don't have access to Xfinity WiFi hotspots

I have active, paid Xfinity Internet at my home and the modem works fine. But when I sign in to a public xfinitywifi hotspot with my Xfinity ID, it tells me I don't have active Xfinity service and won't let me connect. I used to have two Xfinity accounts at two addresses. I closed one of them, and t

Question

@user_egvdxi Why can't I sign into my email account You're not really giving us enough information to be able to help you. Are you using webmail? Are you using a third party email app? Have you transitioned to Yahoo! Mail? Are you getting

Again

commented

8 hours ago

to the conversation:

0

U

Sign into my email

Why can't I sign into my email account

Question

U

You don't have access to Xfinity WiFi hotspots

I have active, paid Xfinity Internet at my home and the modem works fine. But when I sign in to a public xfinitywifi hotspot with my Xfinity ID, it tells me I don't have active Xfinity service and won't let me connect. I used to have two Xfinity accounts at two addresses. I closed one of them, and t

Question

•

Customer Service

7

1

0

@user_jfb29 I absolutely agree! This sudden and arbitrary change from what I've used for over 30 years is maddening, disturbing, and extremely frustrating. I cannot find answers to the most basic questions - even at YouTube!! (which is the only wa

Again

replied

9 hours ago

to the conversation:

0

U

how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

Question

U

Hello - I am currently in the exact same situation with porting from Visible to Xfinity. I have not received an email with eSIM but Xfinity confined the port is complete on their side. What do I do next to resolve this issue? Thank you

user_4ncd54

commented

9 hours ago

to the conversation:

0

R

Activation Stuck After Port-In (No eSIM / SOS Only)

Hello, I recently transferred my number from Visible to Xfinity Mobile. The port appears to be completed, as my Visible service is no longer active. However, my Xfinity line has not been activated. My phone shows "SOS" only, and there is no Xfinity eSIM installed on the device. In Settings, the carr

Question

@mymanny I cannot access my Comcast emails? https://connect.xfinity.com/appsuite <----- try here. If you have migrated to Yahoo! Mail you would go here https://login.yahoo.com or https://mail.yahoo.com and log in with your comcast.net c

Again

replied

9 hours ago

to the conversation:

0

U

comcast.net email

want to log into my comcast.net email

Question

Hello user_53yxh3, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. To best assist you, we will need some information best kept private. Please send our team a direct message with your full name,

XfinityJeffB

commented

9 hours ago

to the conversation:

0

U

Intermittent drops, repeated MDD message timeout / CM-STATUS Event Type Code 4 on DOCSIS 3.1 OFDM channel

Hi Xfinity team, I am seeing intermittent WAN drops and repeated cable modem log warnings that appear to correlate with my router reporting WAN state changes. I would like help checking the RF plant / CMTS side for my service. Equipment: - Modem: Netgear Nighthawk CM2000 - Cable firmware version: V8

Question

@user_wqhhl1 This experience is really disappointing. The ads are intrusive and feel inappropriate, and it’s frustrating that a company already charging high prices to "loyal" customers for internet services are now adding advertising to plat

Again

replied

9 hours ago

to the conversation:

0

U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U

Itemized device payoff receipt

I need receipts for 2 device payoffs how would I go about getting an itemized receipt or bill with the remaining balance. I’ve called customer service and been into store with no help. This amount is need for my records and reimbursement. A zero balance or paid in full is not sufficient.

Question

•

Devices

6

0

@user_9g4y25 You should look at the NFL Network, not Comcast. They are the one that is wanting to charge higher prices while Comcast is trying to hold prices down. Of course, even though I've said that you aren't going to believe that.

Again

replied

9 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Hello @user_1d7q6t and thanks for posting your concerns on our Xfinity Community forums. It sounds as if you've had a frustrating experience with your ongoing connection issues and how much time you’ve already spent trying to get this resolved,

XfinityCliff

commented

9 hours ago

to the conversation:

0

U

Poor issue resolution

Intermittent loss of internet connection. Several phone calls with no resolution including 2 tech visits to replace cables and equipment. After all this wasted time, the problem continues. The different explanations provided by customer service are unbelievable and waste of time. After 2 weeks. no r

Question

U

Poor issue resolution

Intermittent loss of internet connection. Several phone calls with no resolution including 2 tech visits to replace cables and equipment. After all this wasted time, the problem continues. The different explanations provided by customer service are unbelievable and waste of time. After 2 weeks. no r

Question

•

Customer Service

9

1

0

U

Sign into my email

Why can't I sign into my email account

Question

•

Email

7

1

0

user_vpmt8v, hello there and thank you for reaching out! I understand your need for that. Outside of getting this resolved, I hope you're having a good time there. I am happy to be of assistance. Can you please send us a DM? You can start by cli

XfinityQue

commented

9 hours ago

to the conversation:

0

U

How do I turn on Wi-Fi Calling when I am already overseas?

Every time I try turning on Wi-Fi Calling, there is a pop-up to ask me to contact Verizon. How do I turn it on if I am already in Taiwan? I want to turn on Wi-Fi calling so that I can receive free messages.

Question

U

How do I turn on Wi-Fi Calling when I am already overseas?

Every time I try turning on Wi-Fi Calling, there is a pop-up to ask me to contact Verizon. How do I turn it on if I am already in Taiwan? I want to turn on Wi-Fi calling so that I can receive free messages.

Question

•

Customer Service

9

1

0

Sent. Hopefully that can be forwarded to corporate

Courtneeb

commented

10 hours ago

to the conversation:

0

Corporate complaint

How do I file a corporate complaint about my account and the service I received via phone and chat?

Question

M

CCTV4 (Channel 3135)' aspect ratio distorted & hardcoded directly into the stream on cable & Xfinity Stream Portal TV

I need to open an engineering ticket for a network-level broadcast signal issue. The aspect ratio for CCTV4 (Channel 3135) is horizontally compressed and squeezed. This issue started approximately one week ago. I have already conclusively ruled out all local hardware, television settings, and in-hom

Question

•

Xfinity Stream Website

3

0

U

Its really unfortunate and quite pathetic that for the amount of money that cable companies like Comcast and Charter charge their customers for service, things like this continue to happen. You corporations takeover smaller regional companies and im

user_9g4y25

commented

10 hours ago

to the conversation:

0

4

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

I just got a "reminder to accept solution" -- as of yet, there has been no solution

arby1222

replied

10 hours ago

to the conversation:

0

"Don't ask again in this browser" is neutered in 2FA

EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T

Question