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This is the first time anyone has explained why the FireStick 4K 2026 won't run the xfinity app correctly, and it also explains why all my older fire sticks work fine. Thank you. Xfinity needs to list which FireStick models are supported and which ar
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Router
My internet won’t connect to the tv, what can I do? I reset my device and rebooted it, turned the Roku box device off and powered it back on and it just won’t connect. I don’t what the issue could be either the Wi-Fi box or the Roku box
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Your Home Network
Monumental Disaster
As an Xfinity customer paying $300/month for Internet and TV, a year ago I lost the ability to watch my local Hockey team when Comcast Sportsnet became Monumental. I can watch every other freakin' team on earth through a myriad of other channels (USA, TNT, and all channels in the 3000 range), but th
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Channels and Programming
Thank you for trying these troubleshooting steps, user_ukv28j. Let's take a closer look together. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner
Getting Peacock error message when I try to activate
Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?
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It has now been 8 hours since I sent the direct message you suggested. No response.
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Our team will be on standby if you do need additional assistance. Please keep us posted.
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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Post moved here.
Don’t want to disconnect
Hi, I’m currently paying $80.95 per month for my internet service, and I’d like to lower my monthly bill. I’m already an Xfinity customer and would prefer to stay with Xfinity if you can offer me a lower-cost plan or any loyalty/retention discount. I’m also willing to switch to a lower-speed plan if
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I'll remember to do it myself. Thanks for the offer.
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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user_spr35b Thank you for stopping in for help with your phone upgrade options. Yes, you can. The only issue you may run into is the device payment amount. Have you already attempted to place an order and run into an issue?
how many phones can i upgrade at once
I would like to upgrade both my phones on my account can this be done
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I moved the gateway to higher ground. Let's see if that works
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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I’m getting the exact same! I have even removed the box from Hulu and also replaced my flex box. Nothing fixes it :(
Hulu not working on flex box
Hulu is not working on my flex box. It was working before and now I just keep getting error code P-DEV310. How can I fix this?
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Unfortunately, they wouldn't be able to assist in store as the gateway would need to remain connected to troubleshoot. We're more than happy to take a closer look and assist in private messaging!
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
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user_627a9j This isn't the experience we want you or your mom to have, and we will use this feedback to improve in the future moving forward. When it comes to shipping equipment, the expected time is between 3 to 5 business days. I will set a reminde
Xfinity NOW is actually not now
The lies don’t end. So my mom works at least 60 hours a week and all she wanted to do was watch tv today on her only off day. I researched and found the most affordable way being the $30 Xfinity Now plan that would give her “same-day” access to WiFi so she could enjoy watching a movie or show. We we
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We can set a reminder to check in tomorrow afternoon to see how everything is working. How does that sound?
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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I am currently having this exact issue. What was the solution? Thanks :)
Unable to identify you as current resident
I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident
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djvlahos thank you for using the Xfinity Community Forums page to reach out today. Can you elaborate on the issue you are experiencing on the Samsung TV? Is there an error code listed with that messaging by chance? That error means the Xfinit
Xfinity Stream App on TV
Hello, I am having trouble setting up my Xfinity streaming app on my Samsung Tv. We read that you could use a Roku and that does it work either. We are getting the following error message. We have the Xfinity Ultimate TV plan. We cannot support high speed data customers without a video subscription.
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@user_6ky0f3 Thanks for letting us know. You may be able to use your phone as a trade in, and get up to $1300 off the latest phones. Find the newest deals here https://www.xfinity.com/learn/deals/mobile.
XfinityBenny
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3 hours ago
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Upgrade
My account says I’m eligible for an upgrade up to 4 lines both my watch and phone are paid off but xfinity will not honor my upgrade. It says I reached my limit I have up to $3000 spending and can’t use anything can’t talk to anyone and when I went in person it’s escalated but no resolution at this
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