Xfinity Community Forum

Thanks for taking time to post on our Xfinity Community Forums page, @user_lissylou. I'd like to do everything I can to help with the Disney+ Hulu activation issues. What happens when you sign in to Xfinity.com/yoursubscriptions?

XfinityAbel

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2 hours ago

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Disney+ Subscription

Hello! So, I have had the same issue as others with the activation of the disney plus/hulu subscription. I talked to xfinity multiple times and disney plus as well and had no luck. went searching and saw someone just went through the full checkout with the 12.99/month plan and it didn’t charge their

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Battery Backup for Pro Extender

How do I get a battery ordered for my Pro Extender?

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Your Home Network

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I appreciate you giving that a shot! If your phones are connected to phone jacks throughout the home, are you able to connect one of the phones directly to the modem's phone jack to rule out any possible issues with the internal wiring in the home?

XfinitySean

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3 hours ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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Five Representatives Could Not Resolve Basic Account Access Issue

I was trying to update the credit card on my account online, but Xfinity would not allow me to register my cell phone number because it says the number is connected to another account. You can't update credit card or payment info without a cell number on account. I discovered that my number appears

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Customer Service

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How easy they do this when not home and explaining I need removed , have my survey and I need a truck roll. Relocate to neighbor or charge rent for using property.

user_m1hszx

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3 hours ago

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Removing and relocating cable line

In March 2026 Xfinity ran a cable in front of my yard for the neighbor without our permission.April we got a survey and was red flagged. We hired an attorney and opened a ticket.its been a while and they say there coming in 3 days to pin it and have it removed. We had no such luck. The cable is unsa

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@user_m1hszx Hello, Thanks for reaching out here on Forums, Just to confirm several months ago a line was buried? Was this buried on your property, with any type of line burying they are survived, and we have approval to bury the line. If this was do

XfinityKam

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3 hours ago

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Need a truck roll relocate unpermission line tresspassing

Feb Xfinity came and buried a line did a survey was red flag . How easy trespassing is not aloud need a ticket.

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ballgeier Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if n

XfinityBrianH

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3 hours ago

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Need Confirmation that my cancellation request has been full-filled

I called on 7/30/26 to cancel my internet service effective 8/3. I received two emails, one on 8/1 and the other on 8/2 saying "we've received your cancellation request, and we're on it", however, under the Cancellation Details, Last day of service is blank on both emails. I am also waiting to see h

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Need a truck roll relocate unpermission line tresspassing

Feb Xfinity came and buried a line did a survey was red flag . How easy trespassing is not aloud need a ticket.

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Customer Service

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I have checked all phones (they say NO LINE) and rebooted the modem several times. My cable and internet are working fine.

user_hf1tbg

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3 hours ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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Lamanzo23. Understood! We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary •

XfinityDilary

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3 hours ago

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Cancel service

I need to cancel my Xfinity Internet. When I try to send a message through "Ask Xfinity" in the app, I just get a blank box once I send a message and don't have time call and wait indefinitely to cancel. What else can be done to take care of this?

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Got it, we can take a look into it further. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Mes

XfinityAbel

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3 hours ago

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billing

I'm still not as happy as I thought I was. My internet and tv are working again, but I'm still having an issue with getting my Xfinity monthly bill lowered more than $10. I was promised my bill would go down $50 a month and that hasn't happened. Please help this senior citizen so I can afford to buy

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I have a similar request. Decades ago, from the master Comcast account, I created several E-mail accounts (including the one that I am writing to you from now). Two moves later, these accounts are not associated with the master Comcast account (which

user_10rspx

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3 hours ago

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Close out my comcast.net email account

how do I permanently close out my comcast.net email account

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Need Confirmation that my cancellation request has been full-filled

I called on 7/30/26 to cancel my internet service effective 8/3. I received two emails, one on 8/1 and the other on 8/2 saying "we've received your cancellation request, and we're on it", however, under the Cancellation Details, Last day of service is blank on both emails. I am also waiting to see h

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Customer Service

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@XfinityDilary No. I have switched to an option to that gives me what I need but costs 60% less.

Lamanzo23

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3 hours ago

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Cancel service

I need to cancel my Xfinity Internet. When I try to send a message through "Ask Xfinity" in the app, I just get a blank box once I send a message and don't have time call and wait indefinitely to cancel. What else can be done to take care of this?

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user_qyvaq6 I want to make sure you have the best promotion available for your online needs and also check on your connection once the enhancements are complete. Please send us a direct message with your full name and complete service address to &ldq

XfinityEmilyB

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3 hours ago

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Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

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Thanks! But I actually spoke with someone while dealing with my outage issues. He said I was getting the same plan as I currently had and it would be $130. Well I signed for that plan and now I see that is not the price I was quoted but its $170. I c

user_3v2g1k

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3 hours ago

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billing

I'm still not as happy as I thought I was. My internet and tv are working again, but I'm still having an issue with getting my Xfinity monthly bill lowered more than $10. I was promised my bill would go down $50 a month and that hasn't happened. Please help this senior citizen so I can afford to buy

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Thank you @user_mte26 for sharing your feedback. We appreciate you taking the time to share your experience with the email transition and understand your concerns about the move to Yahoo, the advertising experience, and the loss of features you valu

XfinityCliff

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3 hours ago

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Comcast email moving to Yahoo

This is crazy I’ve been a Comcast customer over 30 years actually when it was Fremont Cable. I was forced to move to Yahoo by performing a response to a question and it was on a Yahoo Mail. I entered my Comcast email and boom immediately gobbled up my Comcast email account and moved it to Yahoo. The

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@user_xxlt6b Hello thank you for reaching out! Thank you for providing those details and outlining the troubleshooting you've already completed. I can see you've put quite a bit of effort into narrowing this down. While I understand your point regar

XfinityKam

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3 hours ago

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High cable modem errors

High cable modem errors, uncorrectables in the tens of thousands, multiple code 16/24 messages, no T3 time outs as of yet, drop line was replaced a year ago ( I have some issues with how that was executed). I know that my current cable modem CM2500, is not recommended for the Gigabit plan I have, ho

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Hey there, user_qhjtd6! Thanks for posting on our XFINITY Community forum with your cancellation request. Rest assured, you have reached the right team to assist you with this matter. Please send us a direct chat message with your full name and compl

XfinityNatalie

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3 hours ago

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Cancel service

How do I cancel my service?

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I have no reason to pay for you for any product and you can’t reliably promise me service ( for $200 plus) by the end of the week, I will be making the decision to move to AT&T or FIOS like everyone else . People have been complainin

user_qyvaq6

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3 hours ago

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Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

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