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Need Xfinity to move internet lines to new pole
Cobb EMC moved our power lines to a new pole. The old one had some damage and needed to be replaced. Cobb EMC can't remove the old pole until Xfinity moves their lines off of it to the new pole. Cobb EMC has told me that they haven't been able to get in touch with Xfinity to move their lines. Cobb E
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Customer Service
@dhd002 No problem, go ahead and send me a direct message including your first and last name and complete service address to get started Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Mes
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Hi XfinityMatthew, Appreciate the quick reply. I've been a customer for over 20 years and have never received these emails before. Logging in to my main Xfinity account shows it was paid but I wouldn't mind if you could confirm it was properly poste
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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@dhd002 Thanks for making a post. Your account should not be at risk of being shut off. Our system will send out a payment reminder for the billing cycle even if the balance is $0, and you paid early. If you would like us to confirm your $93.00 payme
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
Question
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Billing
report drop cable issue
What a frustrating process to report a problem with your drop cable. Calling 1 800 Xfinity like you suggest it a waste of time. For your information, the service drop to [Edited: "Personal Information"] in Napa Ca has a broken integrated messenger cable. About 5' of it is missing. The main part of t
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Customer Service
Same thing happened to me. Ordered phone w/o Nov 3 2025, received empty fedex box Nov 13. Immediately called Xfinity and then filed a police report. Have called numerous times and today went into the store and no one can help except to tell me order
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
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@reb5055 Just wanted to note that this issue continues. I might go for a week or so with no problem, then Comcast once again stops accepting login from my email client. There is definitely a problem as everyone here knows, and it's infuriatin
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Greetings, @user_un58uv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unsolicited call. You have definitely come to the right place for assistan
Is this a legit phone number for Comcast? [Edited]
Is phone number [Edited: "Invalid Phone Number"] a legit phone number for Comcast? I received a robo call about an appointment. I haven't made an appointment. I asked for help with download speed and a 3rd party app. Not an appointment.
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@user_gcecn3 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Xfinity modem won't connect to PlayStation 5
pport Offers Sign in Your Home Network I'm looking for...Your Home NetworkUuser_csf31f Visitor • 2 Messages June 30th, 2025 PS5 won't connect to wifi with full bars and other devices connected. The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi sho
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I want to give this forum an update on resolution of my ticket. To date, Comcast has not resolved this even though they told me at 12:02 on Wednesday of this week it would be resolved within 48 hrs. The 48 hrs has come and gone and now they are telli
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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@SiegePirate @XfinityRaul Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to lives
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@user_5tflgx @XfinityEva Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Wifi issues all the time every week
I have had nothing but issues with Xfinity. It's been 4 years and every week there is issues my wifi goes out and supposedly they keep doing maintenance performance on it every week or month. I lose connection all the time. They are just putting bandaids on the issue obviously otherwise the issue wo
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access denied on android app-don't have permission on this server
I lost all my live streaming channels on the Firestick app yesterday and now today the app on phone says access denied. The app on the TV works fine and the guide shows me the free channels, but not the 125 live ones I pay for. Any ideas?
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Xfinity Stream Website
user_g15nhj, This is a great question. You can go to xfinity.com and sign in to your account that way and access your email there.
XfinityAngie
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Email
How to access Comcast email without Xfinity app
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