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Are they working on it?

user_hfr8kl

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2 hours ago

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0

U
Internet

Having problems with my internet/tv

Question

U

Dover/Wellsville area

user_hfr8kl

 commented 

2 hours ago

 to the conversation: 

0

0

U
Internet

Having problems with my internet/tv

Question

U
Internet

Having problems with my internet/tv

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Your Home Network

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wd2824 Thanks for working with us over DM and we are happy we were able to help you out today. If you need anything else you can always contact us.   

XfinityJorge

 commented 

2 hours ago

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0

0

Cancel internet service

Hello, I'm looking for some assistance with canceling internet service. Thanks

Question

W
Code to Redeem Universal Orlando Resort Tickets

Hello, I redeemed the Xfinity rewards code for the Universal tickets. However, I did not receive an email with the subsequent code needed at checkout on the Universal website. Can someone from Xfinity please provide me with the necessary code via email or DM? Thank you

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Customer Service

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Hello @user_yl6kv0 and thanks for posting your concern here on our Xfinity Community forums.  That’s definitely not the kind of experience anyone should have when you’re just trying to plan a move, especially after starting off on a

XfinityCliff

 commented 

3 hours ago

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U
Rude customer service call

I called to find out info about moving my WiFi to new address, the rep initially was fine and gave me all the details. When I said I would have to speak to my husband and then call him back his tone changed and he became pushy. He said very condescending - so you don’t need service at the new place?

Question

user_6lv1oa Hi there! Thank you so much for using our Forums and for taking the time to contact our Xfinity Support Team. We are happy to work together to look into your concerns with your Xfinity Mobile promotion and our team is here to look into th

XfinityJorge

 commented 

3 hours ago

 to the conversation: 

0

2

U
Buyout promotion not honored

I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.

Question

U
Rude customer service call

I called to find out info about moving my WiFi to new address, the rep initially was fine and gave me all the details. When I said I would have to speak to my husband and then call him back his tone changed and he became pushy. He said very condescending - so you don’t need service at the new place?

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Customer Service

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Hello @Laurah28 and thanks for posting your question on our Xfinity Community forums. Support for emails post migration would be handled by Yahoo! and if you've not yet migrated, your comcast.net email can still be accessed the same way it always ha

XfinityCliff

 replied 

3 hours ago

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0

U
Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U
Xfinity Support

Resolution to an issue Please help me resolve this issue. I have been trying to get the movies that were in my purchases folder in Xfinity Stream back. The folder no longer has any titles listed. I have spent no less than 40 hours on the phone with Xfinity representatives and supervisors. I have bee

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Xfinity Stream Website

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@user_wdfgzv thank you for reaching out. With your internet, you can monitor your data usage using your Xfinity app, and with our Data Usage Center with the link: https://dataplan.xfinity.com/. If with mobile, you can view Xfinity Mobile data usage b

XfinityDena

 commented 

3 hours ago

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Data usage

How do I see what my data usage is

Question

user_kj83yc - Thank you for taking the time to share your feedback—I truly appreciate it, and I understand how important it is to stay informed during times like this.To provide a bit more clarity, these enhancements are part of ongoing improve

XfinityThomasA

 replied 

3 hours ago

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0

U
Where can I email a complaint

And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa

Question

U

Same!!! Total waste of time with these gift cards, it’s truly the principle of the matter, Xfinity shouldn’t offer these promotions if they don’t want to back them up. Total scam and waste of time!!! 

user_6lv1oa

 commented 

3 hours ago

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U
$200 dollar gift card

I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e

Question

it does not do this on my iphone pro

Limey11

 replied 

3 hours ago

 to the conversation: 

0

U
Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

Question

U
Buyout promotion not honored

I switched to Xfinity mobile services last August and have been trying to get the buyout promotion as promised since then. The Xfinity rep who sold me the mobile package never mentioned that I needed to submit a phone bill from my old provider or that it would take 16 weeks to receive the gift card.

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Plan

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when I am listening to xfinity camera sound on my ipad pro the volume button is on, but the volume drops, it I touch the volume button it mutes then i click it again then it is the sound then it drops quieter

Limey11

 replied 

3 hours ago

 to the conversation: 

0

U
Sound drops on iPad Pro

Sound drops on iPad Pro while using Xfinity streaming app

Question

X
Buried cable not done despite email saying it was completed!

Received email that buried cable was complete but the work was not done!

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Customer Service

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Data usage

How do I see what my data usage is

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Billing

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user_6d1429 Thank you for reaching out to us over our Xfinity Community Forums. Yahoo Mail provides support for customers who have migrated their Comcast.net email accounts to Yahoo Mail. Once an account is migrated, Xfinity no longer offers support.

XfinityMartyR

 commented 

3 hours ago

 to the conversation: 

0

0

U
Who to speak to about @COMCAST.net to @Yahoo.com email disasters?

Hello. My apology for the alarming word "disasters" but for the past hour I have been trying to contact someone at Comcast about the @Comcast.net to @Yahoo.com email migration. Your own site says to contact you before migration and Yahoo after migration. But there is no way to contact Comcast/Xfinit

Question

C
Text messaging

I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.

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Network

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