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Does not make sense
I recently purchased a smart watch. A week later there was a promotion for $150 off a watch. I contacted customer support to get the deal as I purchased a week prior. In order to get the discount, they needed me to send back the watch I purchased and then purchase the same watch again and send it ou
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Billing
Xfinity Land Lines Were Dropped
Xfinity inadvertantly dropped our 2 land lines that we have had over 40 years. We have made over 6 efforts to reinstate the phones. We have discussed in detail the situation that Xfinity created on 6 occasions with technical reps who hace promised that the switch up on the phone lines would be corre
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Home Phone Features
Cancel tv keep internet
I need my TV plan cancelled but keep my internet plan
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Customer Service
Greetings, @user_4fy6x9! Thank you for reaching out about your bill. This sounds like your promotion ended. You can check your billing details in the Xfinity app or online at our website. On Page 3, just under your plan, it will show your promotion a
Billing Doubled with No Warning
My bill mysteriously jumped from $35 to $86 with no warning from Xfinity. I was even in a store two weeks ago and they did not mention a thing. I’ve had it with these insane price jumps and lack of communication
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Thanks for reaching out through our community forums, user_nbd65j! I'm sorry to hear that you're unable to access you statement from your old address. If your Xfinity ID is no longer linked with you old account, your best bet would be to reach out to
Accessing billing statements of previous address
I recently moved, and I deactivated the Xfinity service at my old address. I need to access my billing statements for that address. My old account and my current account (for my new address) are linked, and they appear as such on the Xfinity website and in the app. However, I cannot switch between t
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Mine too, from $70 to $140, total scam tactics. Time to file a formal complaints is now
Billing Doubled with No Warning
My bill mysteriously jumped from $35 to $86 with no warning from Xfinity. I was even in a store two weeks ago and they did not mention a thing. I’ve had it with these insane price jumps and lack of communication
Question
Thank you for reaching out to us @fjankhot! Please keep in mind that all existing customers were once new customers who also already took advantage of new customer pricing options. Most companies offer new customer deals to motivate potential custome
Internet promotion
Hi, I would like to get the new xfinity internet promotion . I've been xfinity customer for a while now and I see this being unfare not to be able getting the 50$ 1Gig fiber for 5 years as it is the current promotion you offer the new customers. [Edited: "Soliciting"] I just rather not to switch SER
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wa_moses, hello there. Thanks for reaching out on behalf of the update here. I can help get this post closed/solved for you. Before doing so, I just want to reach my hand out to ask is there anything else that we can do for you prior to doing so?&nbs
Want to keep my email address after cancelling Internet but keeping TV and Phone
I don't seem to quickly see clear answer to this. I presently have Xfinity cable TV, Phone (VOIP) and Internet as well as one each email address for my wife and me. If we cancel the Xfinity Internet (because we have fiber) and keep the TV and phone, will our email addresses and the storage on the se
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Hello @user_jvess3, thank you for taking the time to leave a post. Sorry to hear that you want to remove services from your home. If there’s anything we could have done better or any feedback you’d like to share, we’d truly ap
Cancel service
According to CA law, AB 2863, I need to be able to cancel my subscription the same way I signed up for it. I signed up online, so I expect it to be easy to cancel online. I will not go to a location or call in to cancel. Cancel my service.
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Hi there, @user_keru0x! You are at the right place for further help with the modem. We appreciate the steps you tried to fix this. With no power to the modem, we would just check the outlet and power cable. After that, the modem would need to be repl
No lights on router
My router is unresponsive and the light is not lit up. I went to the xfinity store for a new power cord but that did not fix the issue
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That's the answer from the book. I know it says to ignore them but when you are getting over 35k per second, it is like being on party line where someone will not shut up. So after 24 hours i have 3047034414 correctable errors, so there is 1440 minu
getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.
First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le
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smarsha I'm terribly sorry to hear about your experience, and our team is here to help however we can as well. Please send our team a direct message with your full name and address. To send a Direct Message: Ensure you are logged in Click the
formal complaint
I have been having connectivity issues with my internet. The formal answer from Xfinity is that there is severe weather in my area and they will let me know when there is a solution. I cannot get anybody on the phone until this outage is rectified. We do not have severe weather. We have not had seve
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Hello @user_tee1bs It sounds like your promotion has ended. We would be happy to check into your account to see what other deals are available to you. Please send us a direct message with your full name and service address to get started. To se
I want to cancel if my original price is not restored
I signed up for 40$/month home internet a year ago and my upcoming bill is 62$, which is not worth it. Who can I talk to in order to bring the price back down to 40$?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Accessing billing statements of previous address
I recently moved, and I deactivated the Xfinity service at my old address. I need to access my billing statements for that address. My old account and my current account (for my new address) are linked, and they appear as such on the Xfinity website and in the app. However, I cannot switch between t
Question
Thank you for reaching out through our Xfinity Community Forum. If we can help you out with anything in the future, please do not hesitate to reach out.
XfinityJon
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Transfer Xfinity Rewards
Hello, I recently moved my Xfinity account to a new and my rewards are not there. I'm currently a Platinum Xfinity customer where to get a special deal and when signing up generated a new account number and I no longer have my correct rewards. I can see both accounts still and in order to get the re
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