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Hello @user_030nce! I hate to hear you're having trouble with your voicemail. Is this your Xfinity mobile or home voice service your having issues with? To help me get this sorted out, are you still getting a "mailbox full" notification even though y
Help with my voice mail
I have emptied my mail box and tried the fixes AI suggested. Now they say to contact my carrier
Question
Exceeded attempts to upload photo ID
I need to upload my driver’s license in order to complete my iPhone order. But after a few attempts failed because it wouldn’t just let me upload previously taken better photos, it’s locked me out saying I’ve ‘exhausted’ my attempts. so what do I do now? Does it reset after so much time has passed,
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Plan
Hello @Jaycesar Thank you for reaching out on our community forum! I would love to take a look at the account and see what is going on. Please send us a direct message with your full name and service address so that we can assist you further. T
Xfinity mobile is charging me extra for a watch that should've been removed months ago. They claimed to have removed it 3 times
At the end of April, I called xfinity customer service because my bill had been higher than I expected. It had been the second month in a row that was the case. The representative told me he would fix my bill and that I have an offer active for 2 free watches and assured me that my bill would be wha
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Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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Customer Service
@XfinityKam I already did all of these and still could not pair. The V58 error comes up for everything. I do see the channel listings but no title is available.
Pairing an existing cable card with a different Tivo Box
I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati
Question
Hello having issues connecting to internet with a new Samsung tv
Help with the internet for a new tv
I have a new samsung tv and it wont connect to the internet
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Help with the internet for a new tv
I have a new samsung tv and it wont connect to the internet
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Channels and Programming
@user_v6ozbb Based on the information you've provided, the CableCARD appears to be paired to a different Host ID than the one your device is reporting, which would explain the pairing error. Since Comcast no longer issues new CableCARDs, the focus he
Pairing an existing cable card with a different Tivo Box
I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati
Question
Xfinity mobile is charging me extra for a watch that should've been removed months ago. They claimed to have removed it 3 times
At the end of April, I called xfinity customer service because my bill had been higher than I expected. It had been the second month in a row that was the case. The representative told me he would fix my bill and that I have an offer active for 2 free watches and assured me that my bill would be wha
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Customer Service
Hello @kkofl and thanks for posting on our Xfinity Community forums. Having such unexpected outcomes when trying to connect to services over long distance via your internet connection can be a very frustrating experience. Our team would l
Persistent 80%+ packet loss / connection timeouts on Lumen (AS3356) transit — Philadelphia area
Hi, I'm experiencing persistent, reproducible packet loss on the Comcast → Lumen (AS3356) transit path out of Philadelphia, PA, affecting all traffic to destinations in Kyrgyzstan (and likely other destinations routed via this path). This has been happening consistently, not just during peak hours.
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Still waiting for the invitation.
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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Nothing has changed. The only response from Comcast was to wait for the invitation to transfer my email over to YAHOO. Still waiting for that as well.
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
Question
Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP
Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the
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Customer Service
Network Enhancement Impact
I got a message today from Xfinity regarding work being done in my neighborhood starting July 13, and there will be service interruption. I work from home. That’s very short notice (Half a working day) for me to find mitigations for the potential impact on my work. I need to know (1) what the proxim
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Your Home Network
Hey there, @user_v6ozbb, thanks for reaching out through Xfinity Forums regarding your CableCARD. Our CableCARD support is limited, as we are no longer issuing new cards. We can still assist you with troubleshooting your older card. What error are yo
Pairing an existing cable card with a different Tivo Box
I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati
Question
Pairing an existing cable card with a different Tivo Box
I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box. I saw no resolution in that case, I'm not finding any help with mine now. No one seems to have expertise with legacy Cablecard pairing. I have used the Xfinity self activati
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Customer Service
Ana_marie - Hello! Thank you for your feedback and for joining us here on the Xfinity Forums. You've come to the right place for help, and we appreciate the opportunity to assist you today. I understand how important it is to get answers and support
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Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP
Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the
Question