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The only way to speak to a live agent is to ask to cancel service. After that I got bounced around from agent to agent and they gave up.
Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
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@XfinityMatthew NOPE DOES NOT WORK
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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This is not helpful. There is no direct message feature. I've entered the URL and it just goes to forums
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
We'll be waiting for the information, user_hcf6kr. Thank you!
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
Question
Ok, I just finished uninstalling then re-installing the Roku app. It didn’t work! OK, I will send your team a direct message outlining my name and service address. thanks!
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
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dmaried Thank you for reaching out! I'm sorry to hear you're having trouble downloading content to your tablet. Are you seeing any error messages, or codes when trying to access the downloaded content?
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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Hello @user_tpha9m, thank you for your comment. We’re truly sorry to hear that you want to disconnect your services. We understand that decisions like this can come with a lot of frustration or changes in circumstances, and we’re here to
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
user_o9rvnl Hello, are you still having issues configuring your modem?
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Hi, I also would like to disconnect my xfinity internet and mobile service immediately. I want to cancel before the next billing period. Please help. Thanks!
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
Question
how to delete community forum
I accidently created the community forum account thinking I was signing in to my account. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
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Getting Started
Thanks for posting on our community forums, user_w39kos. I'm not aware of a promotion that would give you a free month as well as a gift card. Is this for residential services or through our NOW Internet plan? To check the status of a gift card, you
My free month and gift card
I was sent email if I bought a month would get a month free and a 45.00 gift card
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No problem at all, thanks for visiting our community forums! We're all looking forward to those upgrades alongside of you. 🤩If anything Xfinity related comes to mind in the future you already know the place to be! 🥇
Seattle DOCSIS 4/X-Class
Hello-can I find out when X-Class will be available at my address? Thanks
Question
Hello @user_9l830u, thank you for taking the time to leave a post. I’m truly sorry for your loss, and I can only imagine how overwhelming it must be to handle account and service issues while going through something so difficult. The experienc
Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
Question
My free month and gift card
I was sent email if I bought a month would get a month free and a 45.00 gift card
Question
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Customer Service
Change my Number
I want to change my Xifinity phone number to another number and make my name private.
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Home Phone Service & Equipment
unable to get a response from the representative - this is the exact kind of issue i have been consistently having with xfinity customer support.
Transfer Pin issues - [Edited]
I am unable to receive SMS or calls on my wife's phone which is the mobile line on our account. She is 37 weeks pregnant and has missed multiple calls and messages from her doctor's offices over the last 10 days since we have been dealing with this. Support has been horrible and i am unable to get t
Question
Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
Question
•
Sign-In and Account Management
user_hcf6kr Thanks for the additional details. Let us know if uninstalling and reinstalling the Roku App works. If not, let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can ta
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
Question
waiting for a response on here
Transfer Pin issues - [Edited]
I am unable to receive SMS or calls on my wife's phone which is the mobile line on our account. She is 37 weeks pregnant and has missed multiple calls and messages from her doctor's offices over the last 10 days since we have been dealing with this. Support has been horrible and i am unable to get t
Question
firemandude Thanks for creating a post. Have you noticed similar issues with other DVR recordings (possibly from other channels), or if similar notifications or errors come up when watching On Demand free content or rentals/purchases?
XfinityThomasD
commented
5 hours ago
to the conversation:
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Recorded Program ends abrubtly
It seems that lately when I watch a recorded program (Curse of Oak Island / History Channel) anywhere from 5 mins to 40 mins in to the program it will stop playing and a message pops up "It looks like you are done watching Curse of Oak Island" and I get the option to Save or Delete the recording. My
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