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@XfinityQue Our plan had expired and I was trying to update a new one. I had put the items we wanted in our basket and was trying to check out. It kept automatically adding X1 which we do not want, so all we needed help with was to get
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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user_s857el If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Messa
Intermittent internet connection when cold
I'm having an issue with my internet connectivity that's been happening for over a year now. Like the title says, the internet connection for the whole house gets spotty when it's cold. The connection goes down for anywhere between 1 minute to several hours at a time depending on the day. Wireless,
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Hello @user_v8n6ng, thanks for your comment. Can you elaborate more on your email issue? Are you running into an error when logging into your email? @Again thank you.
my email
I'm looking for my email and it is very difficult to retrieve it! xfinity is making this very troubling
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Thanks for confirming, user_31gl2k. Have you checked that your email settings are correct? Here is a link with more information, https://www.xfinity.com/support/articles/pop-imap-iphone.
Blacklisted IP
I can not access my Xfinity email when using my cellular data. It says blacklisted IP.
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@D3bbi3R, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
Question
If someone from Xfinity can escalate this issue to a manager that would be great as I am not being offered the promotion which is being made available to new customers. (maybe Xfinity should start to treating customers the way its direct competitor
Request for NEW 5 Year Price Guarantee (Internet) - PRICE DROP
Requesting to renew my 5 year PRICE for 2 GIG Internet due to $15 month price drop.
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Restore deleted messages that aren’t in the trash folder
I accidentally deleted ALL my saved emails in my inbox. They are not in my trash folder. Can someone from Xfinity help me restore my email to what it looked like yesterday? Some are old emails.
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I completely understand your frustrations, I would love to look over your account to see what went wrong with your channels. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct M
Service
I am writing to file a formal complaint regarding Comcast/xfinitys handling of my service over the past month. The level of service, communication, and customer support I have received is unacceptable especially considering I have been a loyal customer for many years point. Beginning in early Novemb
Question
Our plan had expired and I was trying to update a new one. I had put the items we wanted in our basket and was trying to check out. It kept automatically adding X1 which we do not want, so all we needed help with was to get the X1out of the basket. T
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
Question
user_x4ris0 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
hazardous cable wires exposed out back of house
I have cable wires hanging and exposed out back of my house. Blocking back door entrance.
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Service
I am writing to file a formal complaint regarding Comcast/xfinitys handling of my service over the past month. The level of service, communication, and customer support I have received is unacceptable especially considering I have been a loyal customer for many years point. Beginning in early Novemb
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Customer Service
Hello there! Thanks for reaching out expressing your concern. It would be a pleasure for us to help you. We do apologize for the miscommunication - with proceeding, you are stating you all had a cart. Is this based on a change of service to your curr
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
Question
Third-party apps. The web browser is inconvenient.
Blacklisted IP
I can not access my Xfinity email when using my cellular data. It says blacklisted IP.
Question
Yes. I just reported the issue again and agree.
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
Question
Thank you. I will do that.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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hazardous cable wires exposed out back of house
I have cable wires hanging and exposed out back of my house. Blocking back door entrance.
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Customer Service
Thank you for giving that a try again and letting me know. If that did not take care of it, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your a
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Hello, I tried what you suggested. I re-synced the DVR, signed back into the app, but it didn’t help. The app still shows recordings that have been deleted on the DVR. What other suggestions do you have?
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
Question
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
Question
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Xfinity Stream Website
I am having the same issue. I received the Fandango code but cannot redeem it.
user_honc81
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Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
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