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user_6oje1k Hi there. Thank you so much for reaching out. Our team is aware if this issue and are working to get this resolved.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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@user_sthcpf Gracias por contactarnos a través de Foros. ¿Cuál es el mensaje de error que recibes cuando has terminado la compra del dispositivo?
Compra de dispositivo
Una vez termino la compra del dispositivo que toca verificar todo en la ID me sigue dando error cuando todo está correcto, que hago?
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Bring the old version back, this one is the worst. It’s as if Xfinitys engineers also did the programming for the FAA’s update that grounded 10,000 planes yesterday.
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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Thanks Ben, appreciate the reply.
Rip Off
We signed up for xfinity tv package, we were told we are diamond members and get a FREE watch and FREE Ipad in a bundle. [Edited: “Profanity”], we were charged 300 to 400 for 2 watches and 2 ipads plus ya have to pay for a different line for each one. We were lied too. And now we can't return them.
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@XfinityJorge Where do we begin: 1) you can’t search for a specific channel in the guide 2) Smart resume is gone 3) why a separate icon to resume your show 4) no scheduled recordings 5) no deleted recordings 6) too many steps to get the
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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user_8ozbg2 Hello, I am sorry that there is exposed wire let behind. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there,
Service in my area left unfinished and sloppy
A service associated with a network outage at my address was left unfinished, with exposed wiring left open by the street and trash components left out from whatever they ended up doing, and left me still without internet more than a day later.
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Never received prepaid card
I signed up for Xfinity in March, I was told I could change my service within 30 days and qualify for the incentives. I upgraded from a plan that offered a $100 prepaid card to one that offered a $200 prepaid card. The incentive tracker shows I was disqualified for the $200 card and that the $100 ca
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Customer Service
@user_uswfqb Were you able to find any outage info on that site or in the app ?
Internet and cable in and out
Tighten cables, restart modem, restart power what is going on this has been happening for five days. I'm so tired of it
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The new format on the iPad is miserable. The filter does not allow you to filter for HD channels. The Sports filter only lists TV Go channels. I hope they take these comments seriously.
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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@appario Have you had a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.
Intermittent DOCSIS T4 timeouts causing confirmed internet outages
I've been experiencing sporadic internet disconnections for several months. The outages typically last a few seconds to under a minute. My equipment: Motorola MB8600 DOCSIS 3.1 modem UniFi Cloud Gateway Ultra, directly connected to the modem CommScope SV-2G two-way splitter, recently replaced by an
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You can’t enter the channel you want. What the heck. And when you click on the show you recorded, 1) it doesn’t resume. You have to click on the icon in the home page to access your shows to resume. 2) the auto resume (skipping commercials) feature i
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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We hear you, and we understand that you're not having trouble accessing the app. It's the new layout itself that's making it difficult to enjoy your shows, especially while you're away from home. Unfortunately, there isn't an option to switch back
Guide
I can I go back to the original guide? I’m temporarily away for extended time and do not have access to my xfinity remote
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Where is FAVORITES???!?!?
My 2026 Samsung TV received the new Xfinity Stream app update on November 4, 2026. The Favorites feature has disappeared completely. The TV Guide only shows All Channels. Selecting All Channels opens a program rather than a channel filter. Signing out and back in did not help. Please escalate this t
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Xfinity Stream Website
Hello @user_bl1957, thank you for your comment. I completely understand how frustrating this is, especially when you’re used to being able to start a recording on one device and seamlessly finish it on another. Having your viewing progress not
New Xfinity App Library issues
My library is now a scroll list of every recording and not grouped by shows which made it easy to review and watch the next one. How do I get is back on my app?
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Smithc1992 Good day, and thank you for reaching out to our Xfinity Forums regarding your experience with your device. I can see how this would be a very frustrating experience. I'd be happy to take a look into the tickets, and provide you with any up
iPhone stuck at FedEx facility for days, conflicting into from support. Need help.
This is my first time ordering a phone through Xfinity Mobile, and honestly it may be my last. I've never dealt with such a complicated phone delivery. Xfinity ships new phones through FedEx with restrictions on the shipment. Because of that, FedEx can't share any information about the package, and
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We appreciate you taking the time to reach out here on the forums! In many cases, some episodes of a particular show may not be available due to licensing agreements between Xfinity and the production company. I apologize that the episode is not yet
The Ark s03e05 "It All Happened So Fast" is NOT available on demand
Syfy's The Ark s03e05 "It All Happened So Fast" is NOT available on demand. All episodes of season 3 are available except episode 5, and they are scheduled to be available until July 2027.
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Great suggestion! I will try it! Thanks much!
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Hello @user_ee061e, thank you for taking the time to leave a post. I completely understand wanting to know what to expect with your bill, especially when trying to plan for your monthly expenses. If you have a promotion that’s coming to an
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Billing Increase
what is the internet increase in billing going to be 12-09-2026
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