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Xfinity horrible service
Internet outage immediately after Xfinity truck worked near my property — need escalation I need assistance from Xfinity Support with an ongoing service outage that has now caused me to miss work. Yesterday my internet went completely down. I have no cellular data/service at my home, so when my Xfin
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Customer Service
thiefs.
i’ve been being charged since june 2024 for a router that the xfinity man took when he upgraded my router. i was told id be credited the $360 and was only credited back $60. was told that they cant go back that far which is a bunch of [Edited: "Inappropriate Language"] because they did it before whe
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Billing
Device-on-file error has blocked my insurance replacement for 30+ days — advanced ticket now 22 days old with zero updates
I need help from someone who can actually move this. For over a month I've cycled between the Xfinity Mobile support line and multiple local Xfinity retail stores (the first week was mostly with Assurant only to finally learn that the issue was with XFinity, not with them), and every contact ends th
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Devices
Xfinity is knowing for doing wht they want and not what they promise
I received a payment arrangement on Monday for August 29th now my phone is off completely even with the payment arrangement. It’s giving scam a lot lately . When I call in they talk in circles and give [Edited: "Profanity"] answer but I will be reaching out to a few federal consumer protection agenc
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Billing
Thanks for taking time to post on our Xfinity Community Forums page, @user_ospm8i. I'd like to do everything I can with the download speed issues you are experiencing. Please send a direct message including your full name and service address, and we
2 Gig Plan Capped Around 1.4 Gbps After Account Change
I’m on the 2 Gig / 250 Mbps plan and was consistently getting about 2.2–2.3 Gbps before a recent pricing/account change. Xfinity confirmed I remained on the same 2 Gig plan, but after my modem was restarted/reprovisioned, my download speed immediately dropped to about 1.4–1.5 Gbps and has stayed the
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Missing equipment
I cancelled my xfinity plan and lost the equipment when it was asked to be returned. I would really like to just pay the fee or something already instead of being pestered about returning something I can't find.
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Customer Service
Thank you I am going to attempt this.
Severed line outside my home, need a ticket for technician but can’t get past bot
I have a severed Xfinity outside line somewhere. We had contractors working near Xfinity‘s lines and even according to them a line must’ve been severed since it was working when they got there and stopped working while they were there and service has not returned. I cannot seem to get past the chat
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user_1rnv51 Thank you for reaching out! When you're having service concerns, I would recommend checking the Xfinity app, or Xfinity Status Center to see if any service interruptions have been reported in your area.
Customer service
I am not getting any TV. Since last night I keep getting a message that says that Xfinity is working on it. Do you know what's going on in Hansville washington? Address is [Edited: "Personal Information"]. My phone number is [Edited: "Personal Information"]. I've tried to call the customer service l
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Did you ever get anywhere with this? I haven't been on Xfinity as long as you, but I'm having the exact same problem, except my credit is NOT frozen
Device Payment Plan eligibility
I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?
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well then maybe a different "person" could answer my questions since you seem to be unwilling or unable
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
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Good afternoon, user_851o1m! Thanks for posting on our forum to inform us that you received the same results as well. Please let us know if you still require assistance with this matter, as we are always happy to assist you further.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Hello Xfinity, similar issue. A drop line is on the corner of my property, passes through the rain gutter in front of my house and goes two houses down. The line was placed there on June 9th. I called to complain about it on August 7th and the agent
cable left on ground
It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.
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@glassanturn13 - Some customers are reporting resolution! Are you still experiencing any issues?
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Please delete old device on mobile account page
Purchased 2 new phones to update/replace 2 old current phones on our Xfinity mobile plan. There should only be 2 devices on the account. How do I delete the old phone and only have the 2 new phones listed on our x account - currently there are 3 phones listed. Please advise. Thank you.
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Customer Service
@user_3m1hy2 The built-in microphone on the Xfinity Home Touchscreen Controller is located behind a small pinhole on the front bezel of the device, typically near the top edge or lens area.
Xfinity home security touch screen has a built in mic
I was told by an Xfinity technician that the home security touch screen has a built in mic, but it's shut off by default. But upon going through the menus there's nowhere I see where to turn it on or off. So how is one to tell if the built in mic is actually off?
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@XfinitySara — Any updates here? I'm still experiencing the issue.
BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411
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They won't credit my trade in
I have switched services to xfinity since 2025 and I had nothing but issues. I ended up getting 2 more lines back on sep/2025 and I trade in 2 phones I received the trade email confirmation and now they are telling em I owe them and that I need to pay them and I got hit with a 2700dl bill and my lin
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Devices
cable left on ground
It has been a month since the technician put a drop cable for my internet in my yard. How do I get you to bury it? I runs across my driveway and we constantly have to move it.
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Customer Service
Horrible service!!
Service goes out on clear days!!! Tech are rude when they are out and working on lines and cause your service to go out. Techs are wiring things however outside and cords are all over where we live never seen this. Modem randomly goes out then you have to wait weeks for a tech to come. You call for
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Customer Service
Hi user_mqax3s, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to help you. That is a bummer that your roommate threw the equipment out, but yes, there is a way to get out from under it. B
XfinityJeffB
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Lost equipment
Hello, I used to have an old modem and streaming box. I was told by my roommate that they returned them, but after them moving out and noticing the charges on my bill, they admitted to just throwing them away. Is there an option for getting this sorted out so I don’t have to pay the fees anymore?
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