Xfinity Community Forum

Concern moved here to the E-mail help section.

EG

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2 hours ago

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Emails on iPad from Xfinity

Not receiving emails on my iPad from Xfinity for well over a month+

Question

@shobackt Thanks for reaching out to us. We do apologize for any inconvenience you're having with your TV services. Since the service interruption, have you tried doing a hard reboot on your TV box by unplugging the power cord from the back of the TV

XfinityOrlandoM

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2 hours ago

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Experiencing pixelation on every channel after a local outage earlier in the week

We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on a

Question

user_sa8gtd Good morning, and welcome to our Xfinity Forums. Having services these days is extremely important. I'd be happy to take a look, and see what's going on. I'll need to gather some account details, so we'll finish up in Direct Message. Plea

XfinityKassie

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2 hours ago

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file a complaint

Why are we still without service and why is Comcast giving us the runaround? Your customer service representatives do not care and they are purposefully delaying our service

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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I need to cancel an appointment

I need to cancel a service tech appointment

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Experiencing pixelation on every channel after a local outage earlier in the week

We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on a

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Customer Service

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Hi @user_oj9lbm, we can take care of that cancellation request for you. Just send our team a direct message with your full name and service address to get started. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2.&

XfinityJustinM

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2 hours ago

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Cancel my service

Please cancel my service

Question

Hello @user_5q66j0, thank you for taking the time to leave a post. Sorry to hear you're having trouble receiving emails after changing your password. I can certainly understand how frustrating that can be, especially when everything was working prope

XfinityMarshante

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2 hours ago

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troubleshooting

i had to change my password and now i am not getting any emails at all, how do i get email back

Question

Concern moved here to the E-mail help section for assistance.

EG

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2 hours ago

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U

troubleshooting

i had to change my password and now i am not getting any emails at all, how do i get email back

Question

My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the house is connected to the demarcation box on the outside of the house.

EG

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2 hours ago

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New Fiber installation process on an existing home

Question on the installation options/steps for the Xfinity fiber (not the traditional DOCSIS over Coax) installation. My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the hou

Question

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Cancel my service

Please cancel my service

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Sign-In and Account Management

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troubleshooting

i had to change my password and now i am not getting any emails at all, how do i get email back

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Email

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

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U

file a complaint

Why are we still without service and why is Comcast giving us the runaround? Your customer service representatives do not care and they are purposefully delaying our service

Question

U

I am a 25 year loyal customer and cannot get simple tasks addressed. Reaching anyone via phone requires going through a ridiculously difficult phone tree to eventually be directed to someone with a huge language barrier. We are over it as well. We di

user_5nridt

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2 hours ago

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Comcast (Xfinity) Ideas About Serving Customers is a Failure

We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec

Question

Will burying fibre optic under gravel driveway cause a cable problem from sharp rocks? Yes. It can't be directly buried. It will get damaged / crushed. Fiber optic cable is very delicate. It must be in a conduit pipe.

EG

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2 hours ago

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Cable Installation

Will burying fibre optic under gravel driveway cause a cable problem from sharp rocks?

Question

user_ia2shm Thanks for reaching out with your set up concern for fiber lines. This isn't something we would be able to advise on as the install of our Fiber option to the home with our service has to be done professionally by us. This question would

XfinityEricB

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2 hours ago

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New Fiber installation process on an existing home

Question on the installation options/steps for the Xfinity fiber (not the traditional DOCSIS over Coax) installation. My understanding is the fiber line from the road will connect to a demarcation box. The demarcation box converts the fiber signal to ethernet and an ethernet wire from inside the hou

Question

Concern moved here to the Customer Service help section.

EG

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3 hours ago

to the conversation:

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Stolen Modem

Hello, my modem was stolen when I was moving out of my place. i would like to know what is the next steps to getting a new a new modem and if someone could please help me ?

Question

Concern moved here to the Customer Service help section.

EG

commented

3 hours ago

to the conversation:

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U

Comcast (Xfinity) Ideas About Serving Customers is a Failure

We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec

Question

@user_og8wan Are you referring to your WiFi network security password ?

EG

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3 hours ago

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Hook up

Trying to get my password to work, went through all steps to set my password , but it won’t let me in. It says wrong password.

Question

Hi there @psboorda Thank you so much for reaching out on our Xfinity Community Forum about upgrading your XB8. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direc

XfinityDemetrise

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3 hours ago

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Upgrade to XB10 gateway

How do I upgrade my Xb8 gateway to xb10?

Question

Concern moved here to the Customer Service help section.

EG

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3 hours ago

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Internet

Hi, I would like to know the speed of my current internet plan. thank you [Edited: Personal Info]

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