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Good afternoon user_687p57. I can certainly understand the concern if you are not currently able to access the Xfinity Membership Benefits page. I will be happy to assist you. I do have a couple of questions to better understand the situation.
membership benefits page- wont load
get this error message when I try to access the membership benefits page A rendering error occurred: Cannot read properties of null (reading 'fields'). Please help.
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Thank you for your help @EG!
Removal of aerial connection and placing it underground
Hi, I have an aerial line that needs to be removed and placed into the existing underground vault so the utility pole can be removed. I've opened at least 3 support tickets with Xfinity customer support and they've all been closed without resolution. Can someone here help me with this? This is not a
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user_nauk9t Thanks for reaching out! Are you seeing any type of error message, or code when trying to access the Xfinity site? Also, are you able to access the Xfinity app?
Login page down
In the last few days, I've experienced numerous occasions the Xfinity login page is down / unavailable. This is NOT my internet connection or desktop, it's on the Xfinity end. Sadly, trying to get a hold of Support requires login - which is IMPOSSIBLE when Xfinity login webpage is DOWN. Is there any
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Good afternoon @user_x8m0nx! After opening several requests only to have them closed without the line being addressed, I understand why you’re looking for a different path forward. Please send us a direct message with your full name and compl
Removal of aerial connection and placing it underground
Hi, I have an aerial line that needs to be removed and placed into the existing underground vault so the utility pole can be removed. I've opened at least 3 support tickets with Xfinity customer support and they've all been closed without resolution. Can someone here help me with this? This is not a
Question
Hey @user_qzotic, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help assist in getting another name added to the bill as a secondary name for "Attention To:". Please send a direct message by clickin
Adding Name to Billing Statement
Hello, I need assistance in adding my wife to the billing statement on the account for proof of residency purposes. Do I need to had her under the manager role on the account as well? Thank you.
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I have had similar horrible issues. I was previously on a payment arrangement and my bank account had been compromised so the payment did not go through. I contacted xfinity and was told by rep there was they could do service would not be restored un
Payment arrangement issue
I spoke with representative, Tauhed, yesterday for over an hour. He spent a lot of time assisting me to extend my payment arrangement and reported having gotten approval from a manager to extend until 8/14. He assured me that my services would not be suspended, but today my service was disconnected.
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Thanks for allowing us to help with your installation fee concerns, user_ljq0yz. I'm glad we were able to offer a one-time courtesy adjustment for you. If you need anything else, don't hesitate to create a new public submission. Have a great rest of
Charged installation fee for outside line repair / Told it was credited but nothing shows
I am a new customer ( a few weeks active). My self-install failed because the outside line was broken. A tech came to fix Xfinity's outside wire, but I was charged an installation fee. An agent last night promised to remove it but sent a dead link instead, and no credit is showing in my history. I n
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Hi user_gvkl97, you took the first step by reaching out to us here in our Xfinity Community forum. We appreciate you taking the time, and we're happy to help. Please send us a direct message with your full name and complete service address to "
Missing pedestal cover
I have a comcast pedestal in my yard that's missing a cover. How can I get this fixed?
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user_tfeg4h Hello, are you still having issues with Xfinity membership? Apart from clearing the cache and cookies have you performed any other troubleshooting steps?
Rewards Error: Cannot read properties of null (reading 'fields')
My Xfinity Rewards page crashes immediately upon login. It displays the following error: "A rendering error occurred: Cannot read properties of null (reading 'fields')."Clearing my cache and changing browsers did not resolve the issue. It appears to be a database or profile rendering defect.Please r
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No show responses... loyalty is time sensitive for the "rewards"
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Ditto... and before that any "benefit that was claimed in the last month never showed up.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Login page down
In the last few days, I've experienced numerous occasions the Xfinity login page is down / unavailable. This is NOT my internet connection or desktop, it's on the Xfinity end. Sadly, trying to get a hold of Support requires login - which is IMPOSSIBLE when Xfinity login webpage is DOWN. Is there any
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Accessibility
4angrybadgers Thanks for reaching out! We are aware of this issue, and out engineering team is investigating.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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And as an additional update, I added the Xfinity streaming app to my Amazon Firestick, and I can confirm that everything works fine on it, including fast forwarding during recording. It's only on a computer that continues to be broken, which I
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Hello @user_8267ye, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you not able to access your online portal or Xfinity app?
Payment reversal
I’ve read this happened to plenty of other people too, my auto payment went through on the 8th then on the 21st I got an email saying it was reversed and just want to be able to access customer support :/
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Hi, @user_066024! I apologize you haven't' been able to access your membership benefits. We are aware of this concern and have our teams working to fix it. In the meantime, one of our users found a workaround that is allowing some folks to access the
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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0603ben Thanks again for reaching out! I'm glad we were to credit your account for the returned equipment. Take care!
Returned unopened Storm-Ready WiFi but charged $112 on final bill
I recently disconnected my Xfinity service because I moved out of state, and I need help resolving an incorrect charge on my final bill. On October 1, 2026, I had an in-person appointment with Xfinity and returned all of my equipment. This included the Storm-Ready WiFi equipment, which had never bee
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user_n1ygqk Good day! I would recommend reaching out to the Comcast Customer Security Assurance Team. They have all the tools necessary for tracking down email issues.
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cannot send email from Spectrum through Outlook
I am having the same problem as outlined in a post from 1/18/2025 with the same title that I've used here. The rest of that initial post read as follows: "I am unable to send email from my Spectrum rr.com email account through Xfinity network. Receive error code 1130. Task '[Edited: "Personal Inform
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