Xfinity Community Forum

Hello user_3yt5sc thank you for taking the time to reach out here via our Xfinity Forums. Our primary contact numbers are 1-800-XFINITY (934-6489) and 1-800-COMCAST (266-2278). These numbers route to US- based and overseas business partners based on

XfinityAlfonso

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2 hours ago

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Need to speak to a live agent

An actual person that i can understand. No thick accent. No offense but I cannot understand their English.

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Hello, @user_lp1fvt thank you for reaching out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. While we can certainly appreciat

XfinityJustinC

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2 hours ago

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Still waiting for response from Xfinity Mobile to release my line to my new provider

Submitted a transfer request yesterday (July 7, [Edited: Personal Information]) and the new provider is still waiting for Xfinity to release the line. Phone number is unlocked. Transfer PIN is correct. Wondering what is the hold up?

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user_806b81 We see your Direct Message. In the future, please wait to be invited to send a DM. We mention this due to our Forums Guidelines, and it is a violation to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond

XfinityBenjaminM

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2 hours ago

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I received an email promo for $1 movie night for July 7th to July 12, but the tile is missing.

I've logged on/off from the Web portal numerous times and the tile does not show up. Can you help resolve this issue.

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@user_jermht I understand your concern, but Xfinity doesn't come out and mark properties for underground cable lines or utility lines, that is strictly from 811. So, unless you have an issue with a buried cable issue that has caused damage to your

XfinityOrlandoM

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2 hours ago

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Digging in my yard

I had a crew spray paint 4 lines in my yard after I was told they wouldn’t. My new sod is dead. I called to find out if there is a dig ticket and there is not. I’m told by law there must be one. I need to talk to someone immediately

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Need to speak to a live agent

An actual person that i can understand. No thick accent. No offense but I cannot understand their English.

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Customer Service

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Disney Plus Freezing During Adds

We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b

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Customer Service

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Mrugh, thank you for reaching out to Xfinity Support. I would be happy to help. What we can do is take a look at your account, and since the equipment was lost, I can submit a ticket to have it removed from your account. Please send us a DM with your

XfinityAngie

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2 hours ago

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Returning flex - no longer have

Looking for some advice. I canceled my service because I was moving and specifically asked customer service if there was anything else I needed to do besides return any equipment. I was told no. It also turned out they never actually canceled my service, so I had to call back a second time to get it

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I already contacted 811 and there has been no ticket made for the last year. I need to speak to someone ASAP or we are going to have problems

user_jermht

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2 hours ago

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Digging in my yard

I had a crew spray paint 4 lines in my yard after I was told they wouldn’t. My new sod is dead. I called to find out if there is a dig ticket and there is not. I’m told by law there must be one. I need to talk to someone immediately

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Hooking up a new box

Changing an old box for a new one. Need help

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X1

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@user_jermht Thanks for reaching out to us. You'd have to reach out to 811 dig as they are the company and team that does the underground and utility markings on the customer's property.

XfinityOrlandoM

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3 hours ago

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Digging in my yard

I had a crew spray paint 4 lines in my yard after I was told they wouldn’t. My new sod is dead. I called to find out if there is a dig ticket and there is not. I’m told by law there must be one. I need to talk to someone immediately

Question

U

Digging in my yard

I had a crew spray paint 4 lines in my yard after I was told they wouldn’t. My new sod is dead. I called to find out if there is a dig ticket and there is not. I’m told by law there must be one. I need to talk to someone immediately

Question

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Customer Service

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Returning flex - no longer have

Looking for some advice. I canceled my service because I was moving and specifically asked customer service if there was anything else I needed to do besides return any equipment. I was told no. It also turned out they never actually canceled my service, so I had to call back a second time to get it

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Customer Service

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This is all Greek to me!!! Please can I speak to an agent????!!!!

user_wm2wpy

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3 hours ago

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Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.

I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f

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^ agreed. This is only an issue with xfinity and the apex servers. Totally unacceptable this has been going on for multiple years with 0 answers. I’m about to drop xfinity just so I can play apex again.

user_rd2o5u

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3 hours ago

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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User_584248 Hello! Thank you for reaching out. Can you elaborate on whether this is for NOW Internet (also known as Prepaid)? We have a dedicated team that handles our NOW accounts that are reachable using the Xfinity Assistant. If you've already tri

XfinityBenjaminM

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3 hours ago

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No return investment

I'll actively advise against using Xfinity as an Internet provider, the indecisiveness of the assistance, being continually transferred back and forth between departments, where neither of the representatives help resolve my issue, still left with not being able to pay a balance, the websites custom

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Help with adding another TV in my home its a insignia fire TV

dont know what to do

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Xfinity Stream Website

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A live agent mentioned that in the worst case scenario, when network congestion hits, the 300 plan's upload speeds are 35 Mbps. I wish the plan's documentation made that clearer.

user_8684so

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3 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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wifi

a technician was supposed to come out yesterday to install my wifi for my

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Your Home Network

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No return investment

I'll actively advise against using Xfinity as an Internet provider, the indecisiveness of the assistance, being continually transferred back and forth between departments, where neither of the representatives help resolve my issue, still left with not being able to pay a balance, the websites custom

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Devices and Equipment

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user_y3widj Hello there! Thank you so much for using our Forums and for taking the time out of your day to write us. I understand that you are needing some help with forgetting your password. If you still need some help please go here https://www.xfi

XfinityJorge

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3 hours ago

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forgot password

forgot wifi password

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