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Update on this issue as of 11/4 7:14 pm (P.S.T.)....NO response from Xfinity at all to resolve the billing and horrible service they provided over the years and to the most recent issue still pending since mid-May this year.... not surprised though a
Quoted adjustment but not yet processed
I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn
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user_3io7dt Hello! I completely understand your concern, especially since the device was refused at delivery and you never actually took possession of it. I’d be happy to review the Xfinity Mobile order, activation, and billing with you to dete
Device refused at delivery – marked received by mistake – line activated & being billed
Hi, I ordered a device through Xfinity Mobile. The package was refused/rejected at the door by my wife. I never took possession of the phone. I accidentally clicked “I received it” in the app, which caused the line to activate and billing to start. I do not have the device. I need help to: Confirm t
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mn wild
I am also wondering why Xfinity cannot come to a deal to broadcast the MN Wild games. I agree that it should not be a higher tier pay. I already pay Xfinity over $320 a month! Direct TV has come to an agreement...... I tried to call the custormer support number to voice my complaint and was put on n
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Channels and Programming
Yes, the new update on Samsung TV is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_1997cw Are you seeing an errror code or message by any chance when this happens? How long have you had the box?
XiOne constantly crashes
My XiOne SC (B) box constantly crashes, mostly on Netflix. Can watch for maybe 10-15 mins then goes blank before returning to home screen. I've rebooted and/or unplugged this thing a hundred times or more and the issue persists. It is currently disconnected from my TV where a 10 year old Roku box ha
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user_2t96y0, Thank you for reaching out. I'm not able to resend any review links on my end. I can, however, take your feedback directly and pass it along to our local teams. I ask that you reach out privately, so we can cover the details of your
Details on a service appointment on 11/3/2026 to [Edit]
On chat I requested a link for a service call on 11/3/2026 at 8am (see above address,) I wanted to give a review for technician but I can’t find the link he gave me after he completed the job. Tried on previous chat but I was disconnected. * [Edit: Private information removed]
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Hello @user_702311, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mess
Paramount+ Xfinity Frustration
I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch
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Details on a service appointment on 11/3/2026 to [Edit]
On chat I requested a link for a service call on 11/3/2026 at 8am (see above address,) I wanted to give a review for technician but I can’t find the link he gave me after he completed the job. Tried on previous chat but I was disconnected. * [Edit: Private information removed]
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Customer Service
Good evening @user_gla4sw! With eight boxes still in the home and all nine showing as unavailable online, I can understand why it’s difficult to determine exactly which box is missing. We can review the equipment currently assigned to your acco
Xfinity cable boxes
We lost one of our cable boxes and i cant figure out which one it was. When i look at the boxes on my xfinity account online it says all my boxes are unavailable. In fact we havr 8 cable boxes connected. But i dont know how to tell which one is the lost 9th one. How do i get ahold of someone over yh
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No coax outlet
I got my WiFi box today but I do not have a coax outlet in my apartment
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Customer Service
Persistent packet loss and latency spike on nodes
I recently set up my internet connection in the Bellevue/Factoria area and is currently experiencing persistent micro-stutters, packet loss, and sudden latency spikes while gaming that make it unplayable.I have fully ruled out my local home network equipment. A pathping test shows 0% packet loss at
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Your Home Network
Good evening @user_xdi1sg. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait
Trade in not receiving credit for Iphone
I have not been receiving credit 29.99 monthly off my bill as promised for a 2 yr promo. The 800 # is no help they say they are "working for the customer. no worries , we are on your side and you will get a email and credit confirming " LIES. The automated system still still wont show this . I'm not
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Xfinity cable boxes
We lost one of our cable boxes and i cant figure out which one it was. When i look at the boxes on my xfinity account online it says all my boxes are unavailable. In fact we havr 8 cable boxes connected. But i dont know how to tell which one is the lost 9th one. How do i get ahold of someone over yh
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Customer Service
Hi, @user_4tgr8c! Guatemala looks beautiful! I hope you had a nice time on your trip! We are happy to check further on the roaming charges. This link shows more information about the Global Travel Pass and has a link to search any country you are tra
Request for Billing Review - Global Travel Pass Charges in Guatemala
I contacted Xfinity before and during my trip to Guatemala. A representative confirmed that Global Pass was active on my line, instructed me to keep data roaming enabled, and told me not to worry about additional charges. I have screenshots of the conversation. I was later charged approximately $200
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How do I recover my password for imap If you are using Comcast/Xfinity's email servers (connect.xfinity.com, mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the IMAP passwo
BruceW
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Email reset imap
How do I recover my password for imap
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