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Add line

How much would it be per line added?

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Devices

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Good morning @user_t7pmtw, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the line not being addressed, but you have come to the right place for

XfinityJeff

 commented 

2 hours ago

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Temp Cable Unburied for Months

We live in Rocky Point where our internet cable was cut by county road crews in June. It took weeks to get the service properly restored. That was finally achieved by a new, bright orange temporary line being installed which is currently laying through public property, our yard and our carport. We h

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Increase in bill

I haven’t changed my plan and after the first month it went up 10 dollars

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Billing

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Picking up my device

I just purchased wifi. I want to pick up device rather than it being shipped. Where can I go and pick up my device.

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Your Home Network

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one door densor not w

one door sensor not working - thinks door is open when closed. How do we get it fixed?

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Devices and Equipment

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Expiring promotion for mobile line

I received an email that my promotion will be removed beginning with my next mobile bill, effective 10/6/2026. I believe this was for a promotional line that we never used. Do I need to remove or cancel this line in order to not be charged in the future?

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Customer Service

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Good morning @user_sk68cx, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. You have come to the right place for assistance with this issue. Adding a manager to the account is something t

XfinityJeff

 commented 

2 hours ago

 to the conversation: 

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Account Manager

I am wanting to add an account manager and get an updated statement for proof of residency.

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@user_ejtje0 I can help you with that! As a friendly reminder you can use the Xfinity App to manage your appointments. I have a link with more information https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments  Can

XfinityKei

 commented 

2 hours ago

 to the conversation: 

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Cancel appointment

I would like to cancel my service appointment

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user_9e63f3 Good morning to you! Awesome to learn about your two new homes. Thank you for choosing Xfinity for the services. I would be happy to help out and get things set up for us.  Unfortunately I am not able to send you a direct message, bu

XfinityPaula

 commented 

2 hours ago

 to the conversation: 

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Cable connection from pole to house

I have 2 new-build addresses that need cable connection in San Jose, CA 95121. Our contractor has finished trenching for the cables. Could someone please help reach out to me privately to schedule a date to send a Technical/Construction team on site?

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Good Morning, @user_goqove! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the trade-in promotion not applying onto your account as expected, it certainly is not what we want for our

XfinityAdrienne

 commented 

2 hours ago

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Mobile Bill

I went to the store the beginning of September to correct my mobile bill in February I traded in my phone. I should have a trade-in value of over $16. They were supposed to deduct that from my bill. It hasn’t happened yet. Can we get this resolved thank you my name is Steven [Edited: "Personal Infor

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Good Morning, @user_047928! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with the Xfinity Mobile billing concerns, it certainly is not what we want for our customers. I w

XfinityAdrienne

 commented 

2 hours ago

 to the conversation: 

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I was double charged for my phone and I repeatedly get lies when I call customer service

I started my plan which included buying a phone in July of 2024. I was mistakenly double charged for the same phone, same IMEI number. I called several times in september, october, november and explained the problem and each time I was told it would be corrected and was given a credit for that month

Question

Hello @user_sfqmen, thank you for taking the time to leave a post. Sorry to hear you’re unable to change channels on your TV. I can certainly understand how inconvenient that must be. We’d be happy to help get this figured out. Have you n

XfinityMarshante

 commented 

2 hours ago

 to the conversation: 

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My tv isn't working

I canr change channels

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Good morning user_oir0ek. Please keep in mind that we are a public forum with millions of visitors, and any of your personal information we ask to keep isolated to our private conversations in direct message. We are happy to help, but greatly want to

XfinityTommy

 commented 

2 hours ago

 to the conversation: 

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Cancel service

Need to cancel my service at [Edited: "Personal Information"]

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Account Manager

I am wanting to add an account manager and get an updated statement for proof of residency.

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Sign-In and Account Management

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@user_qy1sv1 I’m sorry to hear of the issues you're having with your email. I’m glad to know you can receive emails MacBook Air. I have the steps for you to set up your email address to work with a email program. The link contains steps for different

XfinityKei

 replied 

2 hours ago

 to the conversation: 

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Customer service phone number

I want to talk to a live person. Please give me phone number for cable customer service

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Temp Cable Unburied for Months

We live in Rocky Point where our internet cable was cut by county road crews in June. It took weeks to get the service properly restored. That was finally achieved by a new, bright orange temporary line being installed which is currently laying through public property, our yard and our carport. We h

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Customer Service

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Damaged Pedestal

I need to report a damaged Comcast/Xfinity pedestal in the front yard. It appears to have been struck by a vehicle before we purchased the home. Service works, but the enclosure needs a maintenance repair. Please open an outside-plant maintenance ticket, not a customer service call.

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Customer Service

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Cancel service

Need to cancel my service at [Edited: "Personal Information"]

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Customer Service

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Change bill due date

Change bill due date to 26th of the month with a paper bill

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Billing

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@user_rzyd17 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is correct that we would need more details to better assist you. Can you confirm if this was a new installation and what lights are lit up or flashing on th

XfinityBillie

 commented 

2 hours ago

 to the conversation: 

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Internet not connect

Internet not connect

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