Xfinity Community Forum

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Thank you so much!!!

user_0fd3l6

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12 hours ago

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U

Schedule appointment for installing wifi cable before actual move date

I am moving to a new address March 1st. The new address does not have a wifi cable, so it requires techs to install one. Am I able to schedule installing the wifi cable 2 weeks before setting up my move date? The new landlord wants to be present when the techs install the cable, so he wants installa

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@user_h19ahf @Again well then help.me.they are not helping me i have been through too much im. Not spamming anything im doing what I was asked to do and nothing more fulfill your companies part Did you send that direct message as asked? If

Again

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12 hours ago

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U

Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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user_h19ahf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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12 hours ago

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U

Formal complaint involving bad business ethics

Hello I am writing this complaint due to the fact that for the past two months I have been dragged through the dirt financially involving the employees of your company deceiving me when I would reach out to them involving overcharging me for plans I did not agree too. For the unnerving disenvaluatin

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Awesome, thanks for confirming it's resolved, and for engaging on the forum. We appreciate it a ton @Floydieroo .

XfinityBenny

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12 hours ago

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App Not Showing Programs That Are Recorded on DVR

Since the last update, tv programs that are showing up as recorded on my home DVR are NOT showing up on my app - meaning I’m only able to watch those shows if I’m watching my tv (which makes the app pointless). Also, cannot delete shows from the app until the show’s time runs out and the “delete now

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@Again well then help.me.they are not helping me i have been through too much im. Not spamming anything im doing what I was asked to do and nothing more fulfill your companies part

user_h19ahf

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12 hours ago

to the conversation:

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U

Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

user_e3a569, hello there and thanks for reaching out. We are looking into it at the moment while trying to get more details of the issue. What device are you using? Any other applications? X1 TV Box? Is it the entire application or specific streaming

XfinityQue

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12 hours ago

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U

Error code APPS 03046

When watching Hulu or Peacock after, the picture freezes and boots us out of the app. Then the following error code appears on the screen: APPS 03046. A search has not rendered any matches for this error code. Does anyone have any experience with this issue? I have also tried the ai assistant.

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Please cancel my infinity account for [Edited: "Personal Information"]

user_e0uz5o

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12 hours ago

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Cancelation

I’m trying to cancel my service

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@user_gywwkk That is my question. I was forced last year to migrate to Yahoo. It is horrible. Too many ads. Not user friendly. Lost some contacts and all my lists. Now I hear Comcast is making it optional. I called and cannot go back. I have been w

Again

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12 hours ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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Is this the information you want? thanks brian Advanced Information Frequency Start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and regist

MasterLi1

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12 hours ago

to the conversation:

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netgear CAX80 error message

I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas

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@user_h19ahf Please don't make multiple post about your issue. That is considered spamming and is against the Guidelines and Acceptable Use Policy of these forums. Also, please continue working with Xfinity Support employees; they are from t

Again

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12 hours ago

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3

U

Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

U

Formal complaint involving bad business ethics

Hello I am writing this complaint due to the fact that for the past two months I have been dragged through the dirt financially involving the employees of your company deceiving me when I would reach out to them involving overcharging me for plans I did not agree too. For the unnerving disenvaluatin

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Billing

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my bill increased. I want to cancel

My bill increased and unless it reverts to the previous rate, I will cancel and change services.

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Billing

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@XfinityAlyssaA the issue has been resolved, thank you!

Floydieroo

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12 hours ago

to the conversation:

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App Not Showing Programs That Are Recorded on DVR

Since the last update, tv programs that are showing up as recorded on my home DVR are NOT showing up on my app - meaning I’m only able to watch those shows if I’m watching my tv (which makes the app pointless). Also, cannot delete shows from the app until the show’s time runs out and the “delete now

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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12 hours ago

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P

Help with Comcast email

I am in India and I am unable to connect to Comcast using the email app on my iPhone. It keeps telling me Comcast is not available.

Question

To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu

Again

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12 hours ago

to the conversation:

0

U

Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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12 hours ago

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0

S2

Ethernet

Is there a way to confirm that my service is able to hardwire an Ethernet connection?

Question

U

Parental control pin

I've tried all numbers I can think of to unlock parental controls at my residence and it wont work so how do I reset it..

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Xfinity Stream Website

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See as i said you asked me to direct message you what is the problem there has to be a fail safe man er in which when this way doesn't work which I know is beyond count because I see all the blogs simply asking the same thing I have how to do it or w

user_h19ahf

commented

13 hours ago

to the conversation:

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1

U

Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

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I am glad you are happy to assist. However, you have literally not provided one solution. I am having this issue with both my iphone and Outlook. I did not change my password, nor did I change any settings in either App. I have not

user_gko3l9

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13 hours ago

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U

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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No worries I will resend To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "T

XfinityDuron

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13 hours ago

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Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the

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