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Why are there no live agents?
The customer service is non existent. If I have issues with my cable or phone there is no way for me to talk to someone. It’s never just one thing that you need to chat about, this service is like an onion of issues, in other words, there’s layers to the non stop issues. I just want to talk to a rea
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Customer Service
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could po
moved out and need to transfer my xfinity account
Hi! I have seen other forums on how to do a change ownership request form. I don't see where I can do that or the direct message button one of them was referring to? I am moving out and transferring the xfinity service to my roommate. Please let me know what steps I need to follow so we can do it on
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Hi there, @user_smp56d! Thank you for your patronage over the last 22 years. It means a lot to us! I am sorry to hear of your recent experience and glad to further help with getting your feedback to the right place. That will be fully investigated so
Reps would not take no for an answer
The Xfinity chat bot told me to call 1-800-934-6489 for the status of a refund i was waiting on. When I called the only options I was given was for new service or other. When the rep picked up, I let them know want to check on the status of my refund and they proceeded to try and sell me some kind o
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@Annabelle2 Please stick with the thread you're being helped in to save a lot of confusion and unnecessary employees from joining in. 😉 Closing this 3 month old thread to further replies.
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
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Thanks for meeting us here in our forums' community, @user_troxb1. We're sorry to hear the connection of your internet, and experience here hasn't been the best. We'll gladly take a closer look into this for you. Can you tell me if you've checked the
Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Xfinity escalation support
How do you escalate a serious account issue with xfinity?? We have called customer service multiple times. We have been hung up on by several reps and disconnected when we’re transferred. We need help!!
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Customer Service
Correct. I have an IT background so I've done my due diligence in troubleshooting and I'm like 99% certain the ethernet ports got fried during the lightning storm.
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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Reps would not take no for an answer
The Xfinity chat bot told me to call 1-800-934-6489 for the status of a refund i was waiting on. When I called the only options I was given was for new service or other. When the rep picked up, I let them know want to check on the status of my refund and they proceeded to try and sell me some kind o
Question
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Customer Service
Okay gotcha. Just to be clear, everything is fine as far as the wireless connections go? Only your hardwired connection isn't working as a result of the fried ports?
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329 Giving you the business hours.
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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@XfinityDuron there is no icon in the upper right corner
Billing issue/customer service
When adding mobile service the service rep told us the easiest way to do this was to cancel old account and start new account. The old account was never canceled and we have had almost $600 removed from our bank. When dealing with customer service, one gentleman was helpful but never followed up. Se
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Thank you for letting me know @user_ovhbck. I would like to take a look at the account and see if we can get it added for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so,
Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support
Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The
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@XfinitySeth Yes, I've tried playing around with the options but can't get it to send me a replacement. It thinks everything is fine since it sees the wireless devices are connected. Is there anything you can do on your end or what other options do
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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user_1cvhb4, hello there and thanks for joining in here. Can as I ask if you are missing the folders checking on the web or are you using the mail mobile application?
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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Thank you for reaching out here. I will be happy to take a look at the options we have for your service. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if n
Updating Plan: Keep internet, remove mobile, add current phone, and bundle discount?
Hi, The website refuses to do what I want and I can't connect with a live agent. I have a current plan of Gig x2 internet plus a mobile line that I only added to get the deal. Now, I would like to renew my plan (and obviously get a discount, why would I pay more for the same service?). I'd like to k
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Brand New from Motorola store from Amazon storefront that redirected to a reseller.
Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support
Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The
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Hi there, @user_pem34d! Thank you for taking the time out of your day to reach out about your service. I am sorry to hear it has not been working flawlessly. I understand that can be frustrating to go through. We will get to the bottom of this! Can y
XfinityRay
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Why are there no live agents?
The customer service is non existent. If I have issues with my cable or phone there is no way for me to talk to someone. It’s never just one thing that you need to chat about, this service is like an onion of issues, in other words, there’s layers to the non stop issues. I just want to talk to a rea
Question