Xfinity Community Forum

I want to file a complaint and I'm always hung up on

I wish to file a formal complaint

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Customer Service

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user_mla62 Good day! Just checking back in to see if you are still having the same concern with one of the PBS channels?

XfinityMartyR

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2 hours ago

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TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

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You will get nothing from them. They no longer care about their tv and internet customers only about getting new mobile ones.

user_f7c37c

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2 hours ago

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Scripps Data Limit Waiver

Any chance that since many of us impacted by the Scripps dispute are now resorting to streaming via alternative streaming platforms to get impacted programming, we can at least get a waiver if we go over data limits? Or even better, kill the limits altogether on legacy plans or allow plan upgrades t

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Billing

Where can I see my bill?

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Billing

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Udparte: - Have been sitting in silence for 20 minutes since I was told that I was being transferred. No one answering me just silence. I have to imagine it is intentional because I cannot think of any way ot provide worse customer support. Is it po

user_f7c37c

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2 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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Where’s my technician

I have an appointment with you all for 3pm-5pm no one has came yet

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Customer Service

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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2 hours ago

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No cable service

I have no cable service. Message on screen says “there seems to be a problem “

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This is ridiculous! I'm already overcharged by xfinity and now this? NBC is my favorite station. Terrible xfinity!

user_ddf6pd

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2 hours ago

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WPTV-NBC Blocked by Xfinity Without Warning

WPTV-NBC was blocked right in the middle of the Evening News tonight😱🥺 with No Warning and this screen post followed...this is the NBC station serving over 2 million viewers across the entire southern half of Florida!!

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Perfect, thank you for the clarification. We can add that name to the bill to information on the account from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. Click th

XfinityJohnG

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2 hours ago

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Xfinity Support

My name is Edit(Personal Info) and my service address is in Edit(Personal Info). I am requesting to add my spouse's name to the billing.

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No you will not be able to resolve my issues this is a PSA for anyone to know how difficult it is to get in touch and how even when you do you will get hung up on by support. I am in the awkward silence now for 20 minutes while waiting to transfer to

user_f7c37c

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2 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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If you try to tell them the truth in the prompts. They hang up. However they will connect you if you say its for billing. Nothing like the smell of money to get a response.

user_f7c37c

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2 hours ago

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AI Customer Service hung up on me

This should not be allowed. I was speaking to an AI Customer Service agent on the phone and when I asked them if they were a human, they said “yes” and tried to convince me they were human. After I asked for a manager, they hung up on me after 15 minutes. This seems really improper and a little eeri

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@user_f7c37c Hello, and thank you for reaching out and sharing what’s going on. We truly understand how important this situation is for you, and we’re sorry for the frustration it’s caused—this certainly isn’t the experi

XfinityEva

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2 hours ago

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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They only want you to sign up for their phone they don't want to provide good service for it

user_f7c37c

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2 hours ago

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Service lies and promises

I need a new phone and upgrade if you will, I have called several times to no avail, all I get is lies and promises so far and I have been doing this for months hoping to get a simple phone, as I have paid my bill on time every month, then they charge me 30 extra dollars saying that I signed up for

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Being charged for a cable box

I’m so upset that I have been calling for over a month about being refunded for cable boxes I don’t have. When I originally set up my services I was giving the option of using the app instead of a box. After turning in the equipment a year ago I have still been being charged for the box. When speaki

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Devices and Equipment

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I think their customer service strategy is to just sit in silence and hope the awkward silence will get you to hang up and if not they will when they realize you wont. It is so unbelievably bad.

user_f7c37c

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2 hours ago

to the conversation:

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HOW TO GET LIVE AGENT

This is crazy how hard it is to talk to a live agent at a billion dollar telecommunications company. You call the 1-800-XFINITY number and get greeted by an automated machine that checks the phone number you are calling from. Informing you they can connect you to an agent then instead of doing so th

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@XfinityAirelle @user_p4ypsf @XfinityAirelle Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team;

EG

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2 hours ago

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public forum posting

Hello: I am just about ready to leave xfinity. I turned in a tv box no longer needed and the next thing I know? The store agent switched me to an updated plan. Instead of going down my bill went up, way up! 2:06 pm I can't affordthis type of plan and xfinity fails to honor my original plan that does

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Will we get these channels back ever? What is the recourse to the customers when we lose channels we paid for?

user_f7c37c

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2 hours ago

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Status of scripps channels

Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.

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Thank you @user_shyfts for reaching out to us on our Community Forums regarding the BravesVision channel—we appreciate you checking in. BravesVision airs on channel 1254 for customers who are in an eligible market and subscribed to an eligible

XfinityAlyssaA

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2 hours ago

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Bravesvision

Why is braves vision not included in the sports package? I do not care much for the other many channels but have the sports and new package. It makes sense that baseball should be part of that. Thanks

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Xfinity has proven to me time and time again that no matter what they say on the phone if you don't get it in writing in an email or something it will never be done. I lost all faith they will follow through with their promises.

user_f7c37c

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2 hours ago

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H

Outside cable never buried reported atleast 6 times now

Ive built my home and been in it since December 2022. There is a huge xfinity cable that was never buried and ive reported this MULTIPLE TIMES. I NOW have a 1 year old and 11 year old and this wire is next to a pond in my back yard. This is a HUGE SAFETY RISK. How do we get this resolved I am to the

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If you are lucky enough to get a person on the line and not just be hung up on over and over again by the robot. And this is the best they can offer. I have honestly never seen such a drastic turn to such terrible customer service. Usually takes year

user_f7c37c

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2 hours ago

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Why you guys still insist on indian poor service?

I always have issues with your support and I always get a retaliation after a call or chat, either they use xfinity systems to push me tons of sms or powercycle my modem many times.

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