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cynthiac20, Hello, you can always find great offers for your existing plan using the Xfinity App and Plan Builder online. If you'd like more hands-on help, I'll be glad to assist. I ask that you reach out privately, so we can cover the details o
speak to live person to understand internet promos
My internet promo is coming due. I have 300 speed and am happy with it. Contacted instant chat today. new promo is $55 including one year included mobile. I explained to rep I don't want mobile as I have had Xfinity mobile and was displeased. I then asked for his best price--$55 per month without on
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Thank you. I can't say I understand this, but the punchline seems to be that despite paying for HBO through Xfinity, and having the ability to watch other Max programs (like Hacks, or The Flight Attendant, for example) via the Xfinity Stream app, som
Option to watch show missing from Xfinity Stream on mobile app
A show I should have access to does not show the option to watch it on the Xfinity Stream app. The show is The Pitt, which is an HBO show. I have access to other HBO and HBO Max shows. This one only shows Series Info and Upcoming tabs and options to Record Series and Add To Your List.
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Left without service
This is poor service handling, poor customer service. Since July 30th, it took till 8/12 to get an appointment. 8/12 it was raining now comcast tells me wait till 9/3. I am so disappointed with the service I’ve received.
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Your Home Network
Xfinity Virtual Mastercard Keeps Declining
I received a virtual Matercard for $200 and when I check it shows I have funds available but no matter what it declines every time I try and use it. I've called the phone number on the virtual card site, and it is impossible to get a human. Can someone please help me get in touch with a person that
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Customer Service
user_denbqr thank you for using the Xfinity Community Forums page to reach out today. Let's get your billing corrected together and see what caused the discrepancy. Please send us a direct message with your full name and complete service address to
Incorrect charges
I was billed 194 dollars instead of 70. During a 90-minute chat, I was repeatedly asked for information already on my account, transferred without context, and had to start over multiple times. This process wasted my time and didn’t resolve the issue. I need confirmation of the correct 70 dollar cha
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Hi there, @user_j1ac6e! I am sorry to hear that you were left waiting like that and the visit was not able to be completed. I understand that is frustrating, especially when you are taking the day off from work. We can research and find out why those
Urgent Escalation - August 24 Appointment After Two Technician No-Shows
Dear Xfinity Customer Service, I received a new installation appointment for August 24. However, simply scheduling another appointment does not resolve the issue or give me confidence that a technician will actually show up. This will be my third scheduled installation appointment. On each of the pr
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Hello user_6magnc, thanks so much for taking the time to reach out here via our Xfinity Forums! You are always able to indicate and change your communication and marketing preferences. - Online through the Xfinity Account Preferences Ce
Stop Calling me!!!
I am disabled and can only afford the Xfinity Essentials internet. Which I had to qualify for. Now I keep getting phone calls from Xfinity agents trying to sell me cable, cell phone service etc. If I could afford other services I wouldn't be on Xfinity Essentials. Please stop calling me to sell me s
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Thanks for confirming. Are you trying to activate through xfinity.com/yoursubscriptions?
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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Can you tell me if you are using an Xfinity TV box to access the app or accessing the app from a non-TV box setup?
Apps04036 error code with paramount plus
Cannot watch paramount plus get error code apps04036. Tried everything listed. Have new modem also.
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No cable on a secondary box.
Screen shows a screen check device power. But but box was working 5 minutes before. Blue corner light is on. I have tried to pull plug and reset, no change, have checked all connections, all tight and no changes. Suggestions?
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Non-X1 Service
Good evening user_zc6eqn. I appreciate you coming to our community for help, but even more so for the time you've taken to lay out the detailed timeline of your concerns. I know storms have been impacting a lot of areas around the country recently, b
Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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On out tv app using Xfinity
Apps04036 error code with paramount plus
Cannot watch paramount plus get error code apps04036. Tried everything listed. Have new modem also.
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Hi there, @Sammib1012! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We can look to see if there is a discount that can be
lowering bill cost
I noticed that my bill keeps increasing every month -- almost $30 just since the start of the year. After reviewing my statements, I see that I lost a promotional discount of $18.00, which was for 12 months and ended in June. Are there any new promotional discounts that can be applied to my account
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Issue with XB10 modem
I recently upgraded from an XB8 to an XB10. My upload speeds are working perfectly at full Next-Gen speeds, but my download speed is hard-capped around 135 Mbps. Multiple field techs have swapped the modems and verified the physical coaxial line is completely clean, and they attempted to push a boot
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Your Home Network
Thank you for reaching out here about that issue with your Firestick. There is not a known issue showing for that on our end currently. We can look further into that if you do not mind a couple of questions. Is the software on both the Firestick and
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Sorry to hear about the trouble with the service after the modem was moved, @user_1buuzw. We'll gladly look into this for you. Have you checked the cabling? How does it look? Is it aged or damaged? Do you have any splitters on the line that can be re
Is there a way to fix this , has anyone experienced this?
I recently upgrade and moved my router to another spot in my house. As of late I been getting packet loss that disrupting my activities and work. I upgraded my LAN cable , bought a UPS battery backup/ surge protector for it, online agent did multiple test on my router to say it working fine. I downl
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Hey @user_3o6qt2 I'm so sorry to hear that your service was affected during the recent visit. This is not the experience we want for you. Has your service been restored or do you currently have an appointment set up?
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Xfinity Tech Disconnected our service while connecting neighbors service
My neighbors got their Internet set up today and in the process disconnected my service. Pretty annoying.
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