Xfinity Community Forum

Thank you for reaching out to our team about that issue with the device return. I will be happy to take a look further into that from our end for you. In order for me to assist you with that I will have to ask you to send me a direct message with the

XfinityJohnG

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3 hours ago

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No help

Have called so many times, no answer to my problem

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Take a look at the post I created. No one from xfinity customer support will be able to help you. I have escalated this issue to local xfinity management in my area. I have done extensive troubleshooting, this is clearly a server/cloud issue on xfini

Mopar57

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3 hours ago

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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When do I cancel my plan?

I spoke with customer service agent “Kyle” today (9/7/26) at 4:04pm and the call lasted around 10 minutes. I called to request that the last day of my service be October 22, 2026 because I am moving and the location I am moving to already has wifi so I can’t transfer my plan no matter what. He said

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Sign-In and Account Management

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user_ju0ypw, Great! We'll follow up there once we receive your reply. Thank you again.

XfinityVianney

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3 hours ago

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How to get help for dropped packets, MDD message timeouts & uncorrectable codewords

I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that

Question

user_w3u6cg Thank you for bringing this to our attention, so we can help you watch sports through the Xfinity Stream app with a clear image. Are you using an Xfinity gateway or your own internet modem? Is your TV connected to the internet via WiFi or

XfinityEmilyB

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3 hours ago

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Blurry sports on Samsung Tv

Watching sports on the Xfinity app is blurry. All other streaming apps work fine with no issue.

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Thanks for reaching out @user_fax947! I can absolutely look into that for you on our end! I want to make sure I’m understanding everything correctly. Did you already have Peacock activated on your previous plan, and then lost access once the pl

XfinityQuemekia

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3 hours ago

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Peacock Activation Loop - Error PPG_0017

Looking for an account reset after changing xfinity plans, both which had peacock premium included.

Question

Thanks for posting on our community forums, user_7z6zs7. Did you check to see if there was an ongoing interruption in the area? I see EG suggested that earlier. Was that the issue? Or are you still experiencing problems with the connection?&nbs

XfinityDilary

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3 hours ago

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Issues with service. [Edited]

I have unplugged the TV . I unplugged the Internet box and waited 60 seconds . I plugged it back in and got nothing . [Title Edited: "Personal Information"]

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No help

Have called so many times, no answer to my problem

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Billing

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Recurring WAN interruptions/packet loss during sustained upload: multiple gateways and local troubleshooting exhausted

Hi, I'm hoping someone from the Xfinity team can help escalate an intermittent connectivity issue that has been ongoing for several months. I livestream regularly, and during sustained upload traffic I experience recurring network interruptions that cause Twitch to become unstable or disconnect comp

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Your Home Network

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thank you so much, just sent contact & background info

user_ju0ypw

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3 hours ago

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How to get help for dropped packets, MDD message timeouts & uncorrectable codewords

I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that

Question

@kaldrenon See if this page gives you the option[s] you're looking for: https://www.xfinity.com/privacy

Again

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4 hours ago

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K

How do I opt out of "Your personalized WiFi summary" emails?

On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "

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New remote please

i Need new remote mine is broken. I would like a new one. The stores in my area don’t have any.

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Devices and Equipment

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We'll be more than happy to help @user_plqozm! Please keep in mind, cancelations typically take about 10 days to finalize. With Xfinity, you are billed in advance, so if your disconnect date is scheduled before your billing statement prints, you'll s

XfinityQuemekia

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4 hours ago

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Cancel policy

Hello, I would like to cancel my policy today as I have moved and I wouldn't do not want to get charged on the 9th. I do not want to switch over to new residence. Just please cancel my policy. Thank you.

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email changes

Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl

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Your Home Network

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user_4qyy94 Thanks for reaching out to us with your questions! You vca nfind instructions for forwarding your Xfinity email at the following link https://www.xfinity.com/support/articles/forward-email-in-xfinity-connect.

XfinityBrianH

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4 hours ago

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Issues with forwarding emails [Edited]

I’ve tried calling, tried customer service [Title Edited: "Personal Information"]

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Cancel policy

Hello, I would like to cancel my policy today as I have moved and I wouldn't do not want to get charged on the 9th. I do not want to switch over to new residence. Just please cancel my policy. Thank you.

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Customer Service

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Mobile problem

Got a new phone from. XFINITY, had no shipping label or phone directions, just said I had to return by 8-27,they received it 8-11,I sent it back UPS since they send things back with XFINITY, said they have a contract, I have my shipping labels proof that I returned my pixel,they said it was supposed

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Devices

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$50 internet promo for 5 years?

Current customer with ~$85 pricing wondering if I can take advantage of the $50 promo. Thanks

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Your Home Network

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Thanks for allowing us to help with your router concerns, user_cdmi2y. I'm glad we were able to remove the XER10 code and add the customer router code to the account. We'll close this post as resolved. If you need anything else, don't hesitate to cre

XfinityDilary

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4 hours ago

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Epon provisioning for 3rd party router

Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back

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Just an update, i direct messaged like forum post asked, and about an hour later was able to remove the XER10 plugged back in my Router equipment straight to the ONU after resetting (Didnt need a mac address for my setup it just recognized the ONU se

user_cdmi2y

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4 hours ago

to the conversation:

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Epon provisioning for 3rd party router

Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back

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