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Sent to collections…Account is still open?
Hello, In July 2025 I have moved and had my services moved to my new location. Due to unexpected expenses I called Xfinity to set up a payment plan. I was told by a representative that I was able to upgrade my internet services to update my billing…. Fast forward to 2026 and Comcast unknowingly sent
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Billing
Peacock
Peacock keeps asking for a subscription even though I have it with my Xfinity account and it's linked and shows my picture but every time I try to play something it wants me to subscribe
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Xfinity Stream App
Early Termination Fee
I got a bill for $120 for an early termination fee after moving in December. I called and the rep I talked to said they would waive the fee since I moved to a new house that wasn’t serviced by Xfinity. Now I got another letter, text, and email saying I needed to pay my balance or I’d be sent to coll
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Billing
Hey @user_ybrvi1, Thanks for visiting our official Xfinity Forums Community support page. We appreciate you attempting to use the links above. When signing in, are you using the Primary Xfinity ID? I believe only the primary would be able to have acc
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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Plan
Thanks for confirming, Stevek066! Based on that, the account should be in good shape, but we can take a look on our end to confirm if you'd like. If so, please send us a direct message with your full name, name on the account (if different), and serv
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Signed up for 2 gig but only get 1.2 gig
I don't understand why I signed up for the 2 gig Internet but now it shows I'm on the 1.2 gig plan and I haven't been able to get 2 gig speed except on the day it was installed. Now it's maxing out at 1.2 gig speed. And my plan is showing as 1.2 gig. Feels like a bait and switch.
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Your Home Network
When I click on the link for your subscriptions, I only have the option of signing up for a paid service. I try to click on your second link with activate Peacock, and it just is in a continual wait mode, I can never get it to connect to do anything.
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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Hello @user_jk6dh1 I hate to hear that you are continuing to have the same internet issues even after a repair. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Dir
Ongoing connectivity issues - recurring problem, no permanent fix
Hi all, I’m hoping to see if others have experienced something similar and if anyone has found a permanent solution. For the past few months, since winter started, I’ve been dealing with nonstop internet connectivity issues. Sometimes the service is down for an entire day, other times it drops out o
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Yes, per my initial post, and there is not.
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Hello @user_ca9w3j, thank you for your comment. Sorry to hear that you are experiencing issues with your email password. Have you already tried resetting your email password and signing in directly on the Xfinity website first? That can help confirm
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
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Hello @user_sa14vh As our Forums expert @EG stated this is not an option available with our residential services.
Multiple Router Learning
Hello, as a hobby I like to learn what I can with various tech out there, my current project is learning how to connect 2 tp-link routers essentially in two different locations. Currently I can only have one connected to the modem to receive a public ip address. I was wondering if it is possible to
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user_b1e5ai, hello there and thanks for participating in our Forums! I understand your concerns. This thread is partaining to incentives not trade-in promotions. Trading in phones can get you a check from Assurant if not used for a promotion. What we
Help with xfinity incentive program
Hello can someone help me with xfinity incentive program. I cannot contact a person at the incentive program and it’s not recognizing my info. Can someone reach out to me. Thanks.
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NOT xfinitys decision
Need my TV to stay ACTIVE!! I'm really tired of the non-answer that Comcast keeps giving about this [Edited: "Language"] feature. The issue MANY of us are having is that our tv goes inactive on its own without some kind of intervention from us. All Comcast does is keep pointing out that there are tw
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Getting Started
Hello @user_w0dguj, thank you for reaching out to us on our Community Forum. I would love to look into this further for you and make sure that we get everything resolved. I know how important it is to make sure your service started on the correct day
Installation Fee Waived and Incorrect Internet Start
Hello, I signed up for Xfinity and was supposed to start my service on 2/1/26 with the installation fee waived since this was discussed on the call. I am being billed earlier in the month (1/23/26) when it should've started on 2/1/26. The installation fee is also $70?
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Internet troubles
For the last 2 weeks we've had internet connection issues. We've had three technicians come to the house and replace the cable from the pole, the cable to the modem, the splitter in the basement, and nothing seems to help. Each time the technician comes they tell us that there is nothing wrong thoug
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Your Home Network
We appreciate your feedback regarding being able to have a guest network @user_7egjac, and are happy to forward it. Are you experiencing any other issues with your service we can help with?
guest network
How do I create a Guest WI-FI Network. The option does not show up in the app nor can I find it by connecting directly to the router/modem
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Hello @LukeS1973, I will love to assist with your DVR questions. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Cli
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DVR Services
I would like to speak to someone who can help me about how much would my bill be per month If I re-added DVR services to my account
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