Xfinity Community Forum

user_riiakh Thank you for reaching out. I would be if I were in your shoes too. We can take a look and see how your account is set up and work with you to find the best resolution. Please feel free to send us a DM. How to Send Us a Direct Messa

XfinityPeterH

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4 hours ago

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Subject: Urgent Escalation Required – Incorrect Billing & Account Errors (HOA Included Account)

Dear Xfinity Support Team, I am requesting immediate assistance and escalation regarding a billing issue that has been ongoing for over six months. I continue to be told that the issue will be resolved, yet nothing has been corrected. Each time I call, I get “transferred to a supervisor,” only to wa

Question

Hi there, @user_ycfk5k! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble setting up port forwarding. Resetting the power for the modem, and logging out and back into the app may clear this. Let us know if

XfinityFrank

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4 hours ago

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Network setup error and port forwarding

I am requesting assistance with a known bug. My Xfinity App is stuck in the activation loop, preventing me from accessing the Port Forwarding settings for my CGM4140COM Gateway. I need to forward port 42240. Please re-provision my account to clear the activation status.

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@XfinityEmilyB no, hello

user_x9v39m

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4 hours ago

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Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,

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I also am looking for this solution. I don't see where to direct message though.

user_7qikfr

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4 hours ago

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Need 2.4 ghz

Need XB8 to have 2.4 ghz to connect Arlo doorbell

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Subject: Urgent Escalation Required – Incorrect Billing & Account Errors (HOA Included Account)

Dear Xfinity Support Team, I am requesting immediate assistance and escalation regarding a billing issue that has been ongoing for over six months. I continue to be told that the issue will be resolved, yet nothing has been corrected. Each time I call, I get “transferred to a supervisor,” only to wa

Question

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Customer Service

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MCLV4MSPFL Hello! 😊 Thank you for reaching out here on our Xfinity Community Forums and sharing your interest in the Angel channel / app being added to the X1 lineup. I completely understand how important it is to have access to the channels you lov

XfinityChristy

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4 hours ago

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Angel channel

When will Comcast add the Angel channel to the X1 lineup ? Many customers on these bulletin boards and out in your customer base have been asking you to add this channel.

Question

Rereading that referenced post, it says DMARC relies on SPF and DKIM for authentication. It looks like both passed in both e-mails, yet only one sets DMARC=P? I have no idea what the headers in the e-mails that I don't get look like because I

Turbo07

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4 hours ago

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Not receiving e-mails from a specific vendor again.

Periodically, Comcast decides to secretly reject e-mail from a vendor as spam _before_ it hits my mailbox and my spam filters. This results in my e-mail being secretly put on a no-send blacklist by the vendor's mail software. The vendor sees mail go out but I see nothing come in. Because this is all

Question

Thank you for reaching out. Have you checked the incentive status tracker with the link: https://www.xfinityincentivetracker.com/track @RaffiB 1-833-269-9036

XfinityDena

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4 hours ago

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activate new phone line

I brought my own device and got a new mobile phone line with Xfinity. I am supposed to activate the line but the link (I got in the confirmation email) isn't doing anything. Also, how do I get the $100 gift card that is supposed to come with it?

Question

@user_sdfoau Unfortunately I wouldn't know how to tell, as I am sight challenged, though one way I might be able to tell the real from the fake is if the email address legitimately reads "comcast.com", "xfinity.com" or "comcast.net". Though I'm car

Annabelle2

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4 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

Question

Greetings, @user_2aw0ox! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your upgrade and trade-in experience, and I want to ensure you’re able to g

XfinityJamesC

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4 hours ago

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Mobile incorrect bill

Xfinitys mobile customer service is absolutely deplorable. Sept 28, 2025 I ported over phone number [Edited: "Personal Information"] and was told I could upgrade to an iPhone 17 Pro Max for no charge, and the service fee would be 10.00 a month. Also, for being a Platinum customer I was eligible for

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It's now been 20 weeks. Have not received a gift card.

RaffiB

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4 hours ago

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activate new phone line

I brought my own device and got a new mobile phone line with Xfinity. I am supposed to activate the line but the link (I got in the confirmation email) isn't doing anything. Also, how do I get the $100 gift card that is supposed to come with it?

Question

Not receiving e-mails from a specific vendor again.

Periodically, Comcast decides to secretly reject e-mail from a vendor as spam _before_ it hits my mailbox and my spam filters. This results in my e-mail being secretly put on a no-send blacklist by the vendor's mail software. The vendor sees mail go out but I see nothing come in. Because this is all

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Email

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user_sz1hhy Orange light normally means no signal getting to the modem through the cable. This can be caused by a loose connection, bad splitter, or something outside that caused the signal issue. The tech should be able to locate and fix it pretty q

XfinityEricB

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4 hours ago

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Modem just blinks orange

I’ve been without any internet for about 4 days about a day messing with everything and communicating and nothing made an appointment but that’s still 3 days away I just wonder why my modem that’s only a year old just randomly started flickering orange

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Closing old thread

XfinityMichaelC

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5 hours ago

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ownership change

Hi — I’d like to transfer full ownership of my Xfinity account to another person at my address. Could you please send me the Account Change Request form or the link to upload it? Thanks!

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How do I determine if the request to accept the terms and conditions is legit? I have received a request that looks suspicious.

user_sdfoau

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5 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

Question

... Arris SB8200. ... Gigabit X2 2100Mbps down, and 300Mbps up. ... The SB8200 is not compatible with Gigabit internet service. Comcast/Xfinity rates it for wired download speeds "up

BruceW

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5 hours ago

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Horrible internet speeds for my plan.

Hi, so my current Router and Modem combo are a TP-Link Archer BE550 and an Arris SB8200. My current wifi plan is the Gigabit X2 which offers up to 2100Mbps down, and 300Mbps up. I know with my current setup I won't be receiving the full benefits, BUT, I should not be seeing only 500-600Mps down and

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Now it makes sense. Thank you very much!

user_74be2s

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5 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

Question

@rschap1 I understand how frustrating this has been. Our team is happy to assist you, however we do need to complete the authentication for your account in order to continue. I've sent you a reply via the DM you sent and am awaiting your response to

XfinityBillie

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5 hours ago

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Outage each evening same time(s) BUSY time(s)

For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag

Question

@user_df19xw Thanks for reaching out to us, as a customer myself who works from home and has teenage gamers, having a strong steady connection is a must in our home. I'll be happy to take a look at your account and troubleshoot your connectio

XfinityOrlandoM

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5 hours ago

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Bill credit

I keep loosing WiFi several times during a day

Question

So the router works backwards through the coax to the splitter? It transmits the MoCA signal along its coax line, so yes. Note that modems are constantly sending signals "backwards", but we usually call those signals "upstream" or "upload",

BruceW

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5 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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