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@m6bigdog Thank you for bringing this to our attention. We can certainly understand why you’d be concerned after noticing a change to your connection along with issues with your Internet and TV service. We’d like to take a closer look at
Is this the new Quality Customer Service? - Comcast Tech installed a 2-Way splitter on my service drop to provide service for my neighbor.
For a week, I've been without DVR and the TV image keeps pixelating. This problem was resolved with a service call on Feb 3, 2026. Turns out - a splitter had been installed after the main trunk cable 4-Way drop, in-ground service box. My cable up/downstream signal strength improved by 3dbmV after th
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Thank you for the update, I do understand that frustration, and am happy to share that feedback. My first concern was that you were able to resolve the service issue first.
AI Bots are more harmful than helpful
I am experiencing issues with my modem and was trying to get in contact with an agent to understand if it was an at home fix or call a tech fix. It took me 30+ minutes to get in contact with a real agent because the chat bot didn’t understand what I was asking and the AI bots that answer the phones
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Hey there, @user_71713g, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help with purchases on your account. Can you please send us a direct message with your full name and your full address? How to Send Us a
Locked out after attempts to verify
We were locked out of being able to purchase after 3 failed attempts (we were uploading my wife's ID at first, as she is an authorized account manager and your website's user roles say that account managers can purchase). They told us we would be locked out for an hour and it would reset, but this d
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@user_i764hj Heeeeeeeelp me to find ups label to send old Router back. is it a joke??? Why you made app sooooo complicated??? Just take the old router to a UPS store and they will take care of the whole thing, including the label. Remember t
UPS label
Heeeeeeeelp me to find ups label to send old Router back. is it a joke??? Why you made app sooooo complicated???
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@XfinityDuron I sent you a DM 5 days ago
Migration of old Mobile account into new (issues)
So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with a different internet provider for free due to being a disabled vetran that also included a free line of service. I changed to their internet and took my mobile line over to them as well for the 6 month promo peri
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Hey there, @user_j3l11b, thanks for reaching out through Xfinity Forums regarding your account. We are here to help with disconnecting your account. We are sad to hear you want to leave Xfinity. Can you please send us a direct message with your full
Need help canceling two Xfinity Internet accounts
Hi, I need help canceling my Xfinity Internet services. I am currently outside the United States and cannot call customer service. I have two service accounts associated with my Xfinity ID, but I can only see one of them online. Could an Xfinity Support representative please assist me?
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I agree. I am having the same issue. I been writing all day.
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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I am also having the same issue. I've tried restarting my phone, deleting and reinstalling the app, incognito on chrome and nothing. I've also tried customer service and they say there is no issue and keep trying to upsell me cell phones and plan pac
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Direct message
Need direct messaging functionality so I can upgrade my Entertainment Bundle
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Your Home Network
Sorry to hear about the interruption in your area user_dztvj9. If it extends beyond the estimation shown at xfinity.com/support/statusmap, please let us know.
Area outages
We have had 5 area outages in the last week. I would like to know what is going on and if it will be fixed
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Yes I tried that it didn’t work
Issue with laptop
My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe
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Cancel my WiFi service
How can I cancel our service without a phone call or visiting a store?
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Customer Service
UPS label
Heeeeeeeelp me to find ups label to send old Router back. is it a joke??? Why you made app sooooo complicated???
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Customer Service
Hey there, @DavenFev, thanks for reaching out through Xfinity Forums regarding the issue with ESPN. Have you tried any troubleshooting, such as restarting your box, to see if that helps with the issue?
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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Yes, that is exactly what I meant. We can try digging a little deeper on this for you, it may require a ticket, but we're here to help and do all we can. Please send us a direct message with your full name and complete service address to "Xfinity Su
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hi @XfinityDilary — I sent the requested direct message with my name, address, and equipment details to 'Xfinity Support' on Friday, October 9th at 5:02 PM, followed by a status check on October 10th. It has now been five days with zero response in t
XB10 DOCSIS 4.0 provisioning error after reboot
Need assistance from an official employee to re-provision an XB10 gateway on the XI - NextGen MGig FDX (2000/2000) tier. Automated reboot assigned a fallback bootfile. Physical line verified clean (tested at 534 Mbps upstream). Reference ticket: [Edited: Personal Information] [Title Edited: "Persona
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@XfinityJohnG A tech is coming to my house tomorrow to check it out, so I’m not sure yet. But that doesn’t change the fact that the whole process to schedule was more difficult with the use of AI and made my experience frustrating.
AI Bots are more harmful than helpful
I am experiencing issues with my modem and was trying to get in contact with an agent to understand if it was an at home fix or call a tech fix. It took me 30+ minutes to get in contact with a real agent because the chat bot didn’t understand what I was asking and the AI bots that answer the phones
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@user_1bbd73 BTW, please do NOT create multiple threads regarding the same subject. It is considered spamming and is against our Guidelines and the Acceptable Use Policy. _______________________________________________________________________
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Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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