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user_gd4y6y Thanks for reaching out to us here. We were able to connect with you privately and get everything resolved, including applying the appropriate credit to your account. Since all concerns have been addressed and you’re all set, we&rsq
Bill start date
Hi, I opened an xifintiy account and went to the store to pick up the starter kit. But I didn't got a chance to set things up nor activate the wifi. Am I already getting charged or does charge begin after activation?
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But I have to log in to be able to post here so clearly the system knows what my account is otherwise I wouldn't have to log in.... Xfinity would be well served to get rid of all of their technological customer service options and just have someone
PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!
I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i
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Accepted Solution
cable to house never buried
2 guys came out to bury the cable to my new construction home. However, they left one section unburied. I cannot figure out how to report this.
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Customer Service
never received return kit
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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@Elaine22 Are you receiving a specific error message or code? How are you attempting to access the ESPN Unlimited content? To verify if you have it activated go to espn.com/watch and log in to your account to view your subscription status.
ESPN Unlimited
Why can’t I access ESPN Unlimited? Just as others have complained it was supposed to be free, as part of our plan. Missed Wrestlemania also, I suppose have to miss again tonight. I have signed in correctly and I activated. What is the problem?
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@user_e72542 We would need to obtain your personal phone number in order to have someone from our leadership contact you. Your phone number would then be displayed in a public page. Furthermore, we'll need your account details such as your full name
PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!
I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i
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I WANT A CREDIT FOR THIS CONTRACT B.S.!!!
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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user_m89uop, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can certainly undersand the frustration caused when just trying to take care of your bill. I am sorry to learn about this expereince and appreciate you for letting
Why does the Xfinity mobile app sux now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
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@XfinityMelinda on all other devices, it is showing that certain content is locked, but on the flex box, it says I have access to everything. I have already tried to deactivate my subscription and reactivate it on that same account and it says that
Peacock subscription not registering when I activate due to moving
Hello, I have been unable to access my Peacock premium across multiple devices due to a recent move. It is only actively working on the Xfinity flex box and won’t work on any other device such as a phones or other TVs in the household.
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Please get WXYZ Channel 7 Detroit back on the air ASAP!
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_0ojlte Thank you for confirming that information. I'd like to get a look at the account on our end since you may not have an active comcast email. Please send us a DM to Xfinity Support with your full name and address to get started.To send a di
How can you access email? I've tried the app and the 3rd party, and nothing has worked.
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So how about you explain to me how having someone call me is going to reveal my personal information?
PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!
I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i
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WTVF - Channel 5 in Nashville
It has been deleted from my channel lineup going on 3 weeks. If I don't have it back by the end of April, Xfinity will be history and I am not the only one either.
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Channels and Programming
I have already contacted support and have not received a response from management, because they do not care about Filipino call centers.
Where do I file complaint about the call center?
I was unable to hear the person with all the people yelling in the background, then there was a very delayed echo so I could hear my own voice and couldn't hear their response.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
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