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Horrible Services
Horrible customer service. This has been a nightmare. Wow.
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Customer Service
Outside wire exposed on ground
Orange wire is exposed on ground between pole and house, Concerned it could be cut and become a tripping hazard. How do i report this
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Customer Service
I am having the same issue has anyone been able to get this resolved
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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jimt601 Thank you for these details. Lets pull up your account and see what we can find. Please send us a DM with your full name and address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or v
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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It usually happens sometime overnight so that I have to reboot in the morning. About a month ago it started happening weekly but now the frequency has increased. I don’t know if a remote ping was sent but it is back online now but it was out for a co
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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@user_39zl7x Thanks for reaching out. Our team can help! Can you please direct message me your first and last name along with your full service address so I can review your connection to resolve this. Here's the detailed steps to direct message us:&b
Intermittent Internet Outages
Been trying to get in contact with a human being for about a day now because I have a non-flowchart problem. We had the siding redone a few days ago for my apartment building and I think something messed up the cables outside. Had zero internet issues before they came but after they left the interne
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Good morning @user_kp1wrq, and thanks for posting that you are having the same issue with multiple accounts, you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full
New account created when changing to a different plan at same address
This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support
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Good morning @user_hc7h1i, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the Xfinity rewards and the offer for Peacock, but you have come to the right place for a
Platinum Member Missing Peacock Premium Activation Banner
Hello, I am a long-standing Platinum Rewards member, and I am trying to activate my free Peacock Premium benefit. However, the activation tile is missing from my Rewards dashboard, and the banner does not appear in the Xfinity Assistant. I have already tried the following troubleshooting steps witho
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user_2de6b6 We got your DM. Please respond to us there so we can continue assisting you.
internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
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user_jattqg If the advanced security feature built into our equipment blocks access at any given time, it was set to do so for a reason by our online security team that keeps that feature updated. The only way to fully bypass it is with your own rout
Legacy Tablo ports forwarding
Been asked, but asking again since this seems simple and was not an issue under ATT I would have stayed with ATT but pricing is horrible, and only supported a failing DSL infrastructure in my area Tablo external access uses 2 port forwards with a different public port mapped to a private port Xfinit
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Worst service
We had WOW for years. Worked fine. Switched to Xfinity and internet is always dropping the connection. Technician came out and put in a new gateway. Worked for 24 hours and now I have no internet at all. At least before the connection would come back. Can’t speak to a live agent. App support is a jo
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Customer Service
Intermittent Internet Outages
Been trying to get in contact with a human being for about a day now because I have a non-flowchart problem. We had the siding redone a few days ago for my apartment building and I think something messed up the cables outside. Had zero internet issues before they came but after they left the interne
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Customer Service
i checked all I could. No splitters, coax to router, all xfinity equipment. Issue resolves itself in a few minutes without me doing anthing. I have restarted equipment multiple times
internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
Question
I am also having the same issue
New account created when changing to a different plan at same address
This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support
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Platinum Member Missing Peacock Premium Activation Banner
Hello, I am a long-standing Platinum Rewards member, and I am trying to activate my free Peacock Premium benefit. However, the activation tile is missing from my Rewards dashboard, and the banner does not appear in the Xfinity Assistant. I have already tried the following troubleshooting steps witho
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Sign-In and Account Management
user_bm16aThanks for reaching out for help with the app streaming issue you are having on your TV. I can understand that would be very frustrating when trying to enjoy your service, and I would be happy to help with getting this resolved. Have you do
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Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
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