Xfinity Community Forum

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Billing

My bill for this month went double 65 to 105.59.

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Billing

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@XfinityJustinC my billing date is the 19th of each month, I want to stop services on 7/26. I don’t need services transferred. I have an xfinity router.

user_zivvda

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2 hours ago

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I am trying to disconnect my services early on a specific date because I am moving but it’s impossible to speak to a real person at Xfinity and I don’t want to speak to the AI because it might get confused and try to disconnect the services now. Please help me figure out how to speak to a real perso

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user_gyjna0 We completely understand. Having the premium package and still losing a channel you watched every day is disappointing, especially after switching providers only a few days ago. The other sports options do not really replace NFL Network w

XfinityAirelle

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2 hours ago

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Give me my GMFB!

Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!

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I have the premium package and I also had them before I switched to Xfinity. Just disappointed that switching to Xfinity caused me to lose a channel that I watched everyday. Hopefully Comcast comes to an agreement with the NFL Network soon.

user_gyjna0

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2 hours ago

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Give me my GMFB!

Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!

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The webpage at speedtest.xfinity.com does not have a Start Test buttonI would rather do a speed test using the Xfinity website rather than a Xfinity app. Can this be brought back to the webpage the way it was until recently?

user_will1

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2 hours ago

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Speed test

How do I check the speed test on my home xfinity speed test?

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Missing rewards redemption movie

Recently received Inception from Xfinity membership and it's not showing up in my purchases and it's been several days. Is there any way to find it? I can't figure it out being the Xfinity assistant or the help section

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Customer Service

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Hello, @user_zivvda thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and understand not wanting to try and set the disconnection up through the Xfinity Assistant with the poosibility of service stopping

XfinityJustinC

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2 hours ago

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Disconnect services

I am trying to disconnect my services early on a specific date because I am moving but it’s impossible to speak to a real person at Xfinity and I don’t want to speak to the AI because it might get confused and try to disconnect the services now. Please help me figure out how to speak to a real perso

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@user_gyjna0 NFL coverage is available on FS1 (Fox Sports 1) with The Herd with Colin Cowherd, and with shows like Sports Center on ESPN or ESPN2. Xfinity TV customers who have ESPN as part of their TV package have access to the ESPN Unlimi

XfinityDena

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2 hours ago

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Give me my GMFB!

Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!

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user_b95a00 Thank you for taking the time to share this feedback. We can understand how alarming it was to accidentally activate Emergency SOS, have the phone freeze, and then be told the device might need to be replaced when a force

XfinityAirelle

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2 hours ago

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Soft reboot

Yesterday while trying to use my Apple Pay, I accidentally activated the emergency system which called the police and all my contacts. The phone froze. I could not turn it off. I talked to two representatives directly on the chat. Who couldn’t fix it and told me to go to an Xfinity store. At the Xfi

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Disconnect services

I am trying to disconnect my services early on a specific date because I am moving but it’s impossible to speak to a real person at Xfinity and I don’t want to speak to the AI because it might get confused and try to disconnect the services now. Please help me figure out how to speak to a real perso

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Customer Service

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Hello @user_tqyx48 Due to our partnership with Verizon and using their cell towers, our mobile requires that you have internet to make any upgrades or changes to the plan. Without internet, you are allowed to keep the mobile as is in the grandfathere

XfinityMatthew

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3 hours ago

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Mobile service

Why can't I upgrade my phone just because I don't have Internet? You make me pay extra for not having Internet that should balance it out

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Same problem. Was told with my 1 gb of internet I would get Peacock, Disney Plus and Hulu. Got Peacock but no Disney Plus and Hulu. Haven't felt like spending another hour on the phone with their customer service so haven't yet complained.

user_2066cd

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3 hours ago

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Activate disney + hulu

I began services in February, with 1 gb of internet plus subscriptions of Peacock and Disney + Hulu. I received the activation emails for both Peacock and Disney + Hulu. When I followed the links to the my subscription tabs there was an activation button for Peacock but not one for Disney + Hulu. I

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zhappychef, Thanks for providing those details and for taking the time to check both devices. I can definitely understand why this would be frustrating, especially when you're receiving emails encouraging you to enable notifications but aren't

XfinityGabriel

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3 hours ago

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Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

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I have xfinity mobile for my cellphone. I am looking to add internet at my home and I need it installed by a service tech. How much?

Need internet installed at my home.

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Customer Service

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Good Morning, @user_fz4e20! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting a new modem, it certainly is not what we want for our customers. I would be mor

XfinityAdrienne

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3 hours ago

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Incompetent Employees

Dear Xfinity Customer Support, I am writing to formally log a complaint regarding the extremely poor service and conflicting information I have received over the past week regarding a modem upgrade. Due to constant streaming interruptions, I recently upgraded my internet speed, which requires a new

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@user_f6snsx - Thank you so much for reaching out. I'm sorry to hear about the trouble you were having the other day, and I'd love to help if you still need any assistance! Was your service restored? Do you still have any questions or concerns for ou

XfinitySara

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3 hours ago

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Waiting on hold today for over 40 minutes

I have been waiting on hold for over 40 minutes. I paid my bill, and supposedly there is a malfunction with my service.

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@schippey You didn't say how you are trying to sign into the account, but using just a browser try here------ https://connect.xfinity.com/appsuite/

Latoque

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3 hours ago

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Log into Email [Edited]

I want to log on to my email account [Title Edited: "Personal Information"]

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Greetings @user_jmt3qd,Thanks for taking the time to detail our experience with us here. Most importantly, I am glad you are safe. It sounds like the team at the store may not have been able to process the return because the equipment has to be retur

XfinityJustinM

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3 hours ago

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Need support for xfi pod replacment

I have spend a week retelling the same story because the support chat app bounces me around to multiple agents and no one can help me. I wanted an email to talk to someone directly without going through the app but I cant find a way. I spent 3 hours being bounced around on Tuesday and yesterday fina

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Good morning @user_7hwrqw I made it in for my shift for the day, and wanted to check back in with you to ensure you're still able to connect to your home network after the gateway factory reset. I touched base in our direct message conversation as we

XfinityJustinC

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3 hours ago

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Need Work Order Closed

A technician came today to set up my new service. He asked me to connect to the wifi on my phone, which I did and it connected. I did not see until after he left that it had connected, but had no internet. All of my equipment is on and working. I called Xfinity and was told that the work order neede

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I wish I knew this before I left Fios and switched to Xfinity earlier this week, especially since offseason is coming to an end soon.

user_gyjna0

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3 hours ago

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Give me my GMFB!

Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!

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