Xfinity Community Forum

You're very welcome! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.

XfinityDilary

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9 hours ago

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Universal free tickets

Hi! I won free tickets to universal studios. I received the confirmation email. When following the steps to redeem the tickets I exited out the browser. How can I go back to redeem the tickets? When I go to my redeemed benefits & click on universal it just says the sweepstakes has ended.

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Ok Sounds Good Thank You Very Much!!! 😎👍✌️😎👍

user_6rk0jt

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9 hours ago

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Universal free tickets

Hi! I won free tickets to universal studios. I received the confirmation email. When following the steps to redeem the tickets I exited out the browser. How can I go back to redeem the tickets? When I go to my redeemed benefits & click on universal it just says the sweepstakes has ended.

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U

Returned equipment

I returned 4 home security cameras April 25th. I have been dealing with this since then and now I’m being charged $385.00 for all 4 but they were returned. The store manager did not help me and told me she’d reach out yesterday and didn’t. Customer service agents have not helped. A supervisor will n

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Customer Service

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Thanks for following up. If you have not yet received a notification regarding the Yahoo migration, there is no action you need to take at this time. Your Comcast.net email address will remain the same, and you'll be notified when your account is eli

XfinityMelinda

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9 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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Do I transition to Yahoo now? Or sometime in the future? If not now, what do I do now about the NDR issue?

ginfizz

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9 hours ago

to the conversation:

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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Welcome to the community forums, user_93n689, and thanks for reaching out! I'm sorry to hear that your internet service has been cutting in and out. How long has this been occurring, and are the devices that are losing connection connected via ethern

XfinitySean

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9 hours ago

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Internet Constantly Losing Connection

Our internet is constantly losing connection. Works for a little while then goes out. It’s becoming super frustrating.

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@user_80rn4x, thanks for clarifying that. Your Xfinity and Peacock passwords do not need to match, and there's no need to delete your existing Peacock account. Since your Peacock account is already associated with the same email address, it's possib

XfinityMelinda

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9 hours ago

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Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

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Thank you for reaching out to our team here about that problem with the audio description being enabled. The simplest way I have found to do that is to press the down button on the remote, right above the blue mic option. On the screen you will see t

XfinityJohnG

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10 hours ago

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Off/on voice narrator

Living room TV has the Verbal Narrator on the TV and my dad doesn't know how he put it on never mind how to turn it off, please in the simplest terms possible how do you shut that off.

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Hello @user_lmxhz2 thank you for taking the time to reach out on our community forum. I know how important it is to make sure your plan is correct and to make sure we find out what happened with that second phone you sent in. I would like to review y

XfinityAbby

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10 hours ago

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Trade in

I’ve been on the phone with so many representatives about a trade in device error. I sent off 2 I phone 14s - one my husbands and one was mine, my husband‘s being the more expensive one. we sent both off exactly how it was supposed to and somehow my husband was “lost” along the way despite me gettin

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user_aiu2rq. Thank you for taking the time to share your experience. I can certainly understand why this situation would be frustrating, especially after receiving conflicting information while trying to make an informed decision about your services.

XfinityDilary

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10 hours ago

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Extremely poor support experience, service issues & conflicting plan pricing

I am extremely frustrated with the customer service experience I had today while simply trying to lower my Xfinity bill after a promotion expired. I spent a considerable amount of time with multiple chat representatives and received contradictory and inaccurate information about pricing, discounts,

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Thank you for reaching out to our team about that connection issue. I am very sorry to hear about that experience, and I will be happy to look further into that from here if you are still running into that problem.

XfinityJohnG

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10 hours ago

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Xfinity modem and google nest pro incompatibility

Three days of [Edited: "Inappropriate Language"] after A month of sporadic rolling outages between devices I called tech-support and got an AI bot. The bot put my Xfinity modem in Bridge mode, which caused all of my Wi-Fi to go out . Google nest pro’s all flashing yellow now all of our home systems

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I have never been a Xfinity customer so there is only one account. The account is associated with my email account that had previously been used for a Peacock Account. The Xfinity Account and my old Peacock account have different passwords.&nb

user_1PBD

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10 hours ago

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Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

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J

Extremely poor support experience, service issues & conflicting plan pricing

I am extremely frustrated with the customer service experience I had today while simply trying to lower my Xfinity bill after a promotion expired. I spent a considerable amount of time with multiple chat representatives and received contradictory and inaccurate information about pricing, discounts,

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Billing

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Great question, all of your contacts and emails will get migrated over, you can check on all of that information through the https://welcome.yahoo.com/ site. You should get a notification on your Xfinity app when you are eligible to migrate that over

XfinityJohnG

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10 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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Transfer services to another user

I am moving out and ending my service on the first. Is there a way to cancel ending my service and transfer the service to my roomate? That way she can keep the router and not have to get a new one?

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Customer Service

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No, we're supposed to get a notification and then I thought it was supposed to just happen. Do I need to do something? Do I keep my comcast.net address (which is the account on all of my financials and other apps) and it just gets forwarded?&n

ginfizz

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10 hours ago

to the conversation:

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

@user_us2v9h Thank you for bringing this to our attention. I'm sorry to hear about the damaged pedestal and exposed wiring. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”Here are

XfinityCarolyn

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10 hours ago

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Damaged Pedestal

My cable pedestal in my front yard is damaged with exposed wires.

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Ok @user_01nfd4, thank you for getting signed up for our waitlist and I hope an earlier appointment time becomes available. Would it be ok if we circled back with you Thursday to confirm that the appointment went smoothly and your service is back up

XfinityAlyssaA

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10 hours ago

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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Thank you very much for that clarification. Have you gone through the migration over to Yahoo? You may also have to reach out to the security team at the https://spa.xfinity.com/help site to see if there is an issue causing that status.

XfinityJohnG

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10 hours ago

to the conversation:

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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U

Thank you for providing that information. When chatting with someone yesterday through Xfinity I was able to be placed on the waitlist for today but no luck. I just signed up for waitlist for next available spot on Tuesday as nothing is available for

user_01nfd4

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10 hours ago

to the conversation:

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U

Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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