Xfinity Community Forum

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Thank you for the quick response. I just sent a direct message with the information you asked for.

Seoulofkorea

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10 hours ago

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Missing $200 Visa Incentive – Contracted Feb 9, Tickets Auto‑Closing

I need help with a missing $200 Visa prepaid incentive that is written in my contract from February 9, 2026. The promotion was part of my activation agreement, but it is not showing in the Incentive Tracker system. On March 23, a ticket was opened and I was told I would receive a callback within 24

Question

@LoisMax3rd @plumld You don't forward these emails, especially when reporting to Xfinity. You copy/paste the headers along with the body of the spam mail into a new email and send to whomever you were forwarding emai

Again

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10 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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U

Who are you switching to?

user_k8ypqo

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10 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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They came back when I was online with the representative but instead of hearing my question on the reason why the outages were occurring. The representative kept with trying to troubleshoot the outage and was not listening to my question. I d

user_3l02c7

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10 hours ago

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Internet service complaint

I have lost internet twice in three days. On the second time I restarted the router and use the chat feature. The chat feature was horrible and called customer service. After explaining the problem 3 times they were having me perform the same exact steps I did via the chat and not acknowledging that

Question

US_DL By sending a DM a corporate agent will assist you!

XfinityVictor

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10 hours ago

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Unsafe line outside since end of February 2026

I have had an unsafe line outside my house running through my property, causing a tripping hazard and potential line to be cut during grass cutting. I have opened three tickets with Comcast for this issue and no one is helping to get the line fixed. I need a escalation immediately.

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Where and how to setup email account

I have been trying for 3 week to setup my email account

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Xfinity App

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Thanks for reaching out @Seoulofkorea! We appreciate your patience and partnership. I know I personally would be frustrated if the ticket was closed before receiving the incentive. For reference, here’s our overview of the Xfinity Incentive Tra

XfinityAldrik

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10 hours ago

to the conversation:

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1

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Missing $200 Visa Incentive – Contracted Feb 9, Tickets Auto‑Closing

I need help with a missing $200 Visa prepaid incentive that is written in my contract from February 9, 2026. The promotion was part of my activation agreement, but it is not showing in the Incentive Tracker system. On March 23, a ticket was opened and I was told I would receive a callback within 24

Question

U

I have already dealt with Xfinity customer support and they have done absolutely nothing several times. I need a contact directly to corporate escalations. Someone is going to get hurt by this wire as the weather is warming up and kids are running ar

US_DL

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10 hours ago

to the conversation:

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U

Unsafe line outside since end of February 2026

I have had an unsafe line outside my house running through my property, causing a tripping hazard and potential line to be cut during grass cutting. I have opened three tickets with Comcast for this issue and no one is helping to get the line fixed. I need a escalation immediately.

Question

user_koxn7g - Hello! Thank you so much for sharing your feedback and for being part of the Xfinity Forums—we truly appreciate you being here. Most of the channels we provide to our customers are owned by media companies other than Comcast. We o

XfinityThomasA

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10 hours ago

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Dropping X Finity

Can’t get NBC? Insane. A major free network and we pay the price for contractual incompetence. Xfinity has been getting worse and worse across all the business offerings.

Question

user_vxausa Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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10 hours ago

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2

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Unsafe line outside since end of February 2026

I have had an unsafe line outside my house running through my property, causing a tripping hazard and potential line to be cut during grass cutting. I have opened three tickets with Comcast for this issue and no one is helping to get the line fixed. I need a escalation immediately.

Question

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Xfinity WiFi Cancellation

Hello, I reached out about a month back to confirm the cancellation of my wifi service. I was assured there would be no early cancellation fees as I will be combining households with another Xfinity WiFi holder. I had originally said I would need the wifi available until the end of the month, but I

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Your Home Network

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K

NowTV added to subscription without consent.

NowTV was added to my subscription without my consent. I need this to be removed from my subscription. Right now. And, I am not going to pay for a service that I did not consent to and sign up for in the first place. Please reach out to me so that I can DM someone, and open a ticket. Thank you.

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Your Home Network

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Thank you for the details. Since removing and re‑adding the Comcast email account restored access on your iPhone, this suggests the connection issue has been resolved. The missing folders are usually related to IMAP sync settings on the device, not t

XfinityJeniece

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11 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

U

Unsafe line outside since end of February 2026

I have had an unsafe line outside my house running through my property, causing a tripping hazard and potential line to be cut during grass cutting. I have opened three tickets with Comcast for this issue and no one is helping to get the line fixed. I need a escalation immediately.

Question

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Customer Service

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Missing $200 Visa Incentive – Contracted Feb 9, Tickets Auto‑Closing

I need help with a missing $200 Visa prepaid incentive that is written in my contract from February 9, 2026. The promotion was part of my activation agreement, but it is not showing in the Incentive Tracker system. On March 23, a ticket was opened and I was told I would receive a callback within 24

Question

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Billing

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Thank you for reaching out to us @user_3l02c7! I can understand how frustrating it is to lose connectivity multiple times, expecially in a short period of time. When an interruption is impacting the neighborhood and not just your address, we have a d

XfinityAldrik

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11 hours ago

to the conversation:

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Internet service complaint

I have lost internet twice in three days. On the second time I restarted the router and use the chat feature. The chat feature was horrible and called customer service. After explaining the problem 3 times they were having me perform the same exact steps I did via the chat and not acknowledging that

Question

Thank you, @user_2dsc87 for confirming that the balance is accurate and not being disputed—we appreciate the clarification. Would you be able to stop by a local Xfinity Retail Store to take care of this? Once you’ve done so, we can circle

XfinityAlyssaA

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11 hours ago

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Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

Question

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I was always able to access email via comcast website as well as the outlook app on my pc that i use to have my email readily accessible. I reset my comcast modem and deleted then added back comcast email to my phone and was able to retrieve my emai

user_mvnxnt

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11 hours ago

to the conversation:

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

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Internet Customer Support fails again

I am filing a complaint regarding Xfinity technical support causing and prolonging an internet outage. I spent approximately four hours with Xfinity support. Representatives repeatedly instructed me to place the equipment in bridge mode, which caused my network/Wi-Fi to disappear and become unusable

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Your Home Network

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That’s why I’m questioning it. The balance is accurate. However, it shows active on both the Comcast side and on the debt collector side. so there definitely has to be an issue that needs to be disputed. That is when the agent told me it had been ass

user_2dsc87

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11 hours ago

to the conversation:

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Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

Question