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Thanks, that worked.
How to cancel appointment at my home address with technician (not needed any more)
Hi, I had connectivity issues yesterday and scheduled a service appointment at my home. However, today the internet is back again and we don't need the service appointment any more. I tried to cancel through the app, but there is only the option to reschedule, not to cancel. I cannot find that optio
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No. I do not get the notification still when calls come through.
Caller id not displaying on tv
The caller id has stopped displaying on tv even though the notification is turned on in settings.
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Bill Increased $30
My bill just increased to $83/month after our 2-year sign on rate ended, which is not an amount we can budget. I am thinking about switching to AT&T to go back to my $55/month rate, unless there are any existing customer discounts available. Thank you for the help.
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Billing
Good Morning, @user_23w6i9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with being billed after expecting it to be cancelled. I would be more than happy to investig
Charged in October After Closing My Account in September
Hi, I closed my Xfinity account in September, but I noticed I was still charged through Auto Pay in October. Could you please explain why I was charged after closing my account and confirm whether my account has been fully closed? If the charge was made in error, I would also like to request a refun
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Trying to cancel my internet service
Allegedly making a public post will allow direct messaging to make this happen.
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Customer Service
I properly returned the Xfinity modem (and any other rented equipment) by dropping it off at an Xfinity terminal / return location on or about [approximate date of return]. I have a receipt confirming the drop-off. My Xfinity account currently shows
The purpose of this dispute is an invalid charge of $61.07
The purpose of this dispute is an invalid charge of $61.07 erroneously assigned to the collection agency Sequium Asset Solutions (Reference: [Edited: "Personal Information"]). My Comcast account was formally cancelled and closed more than 3 years ago. I am attaching as evidence the collection email
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expired credit card
After 38 years as a customer, I’m appalled by today’s experience. My autopay was declined due to an expired card, with no advance notice to update it. When I called to pay, I was told I had to visit a store. A supervisor was rude and hung up when I asked for her name and employee ID. This is unaccep
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
I need to cancel my home internet service with Xfinity now - effective today. I tried multiple options but all made to arranging callbacks. Imagine a deaf person being limited to dealing with calls? Does it sound like Xfinity is depriving people of their basic rights to satisfy corporate greed? I as
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I feel like they do it on purpose to censor people. Just wished they actually did something instead of giving people the run around expecting waste your time.
WORST SERVICE EVER
I am submitting a formal complaint regarding multiple unresolved issues with my Xfinity Mobile account. Before my free-line promotion expired on September 25, 2026, I contacted Xfinity multiple times because I did not want my monthly bill to increase. I was specifically told that a new promotion wou
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Charged in October After Closing My Account in September
Hi, I closed my Xfinity account in September, but I noticed I was still charged through Auto Pay in October. Could you please explain why I was charged after closing my account and confirm whether my account has been fully closed? If the charge was made in error, I would also like to request a refun
Question
It would be nice if Xfinity could fix the web page so the entire post can be read.
WORST SERVICE EVER
I am submitting a formal complaint regarding multiple unresolved issues with my Xfinity Mobile account. Before my free-line promotion expired on September 25, 2026, I contacted Xfinity multiple times because I did not want my monthly bill to increase. I was specifically told that a new promotion wou
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I need the phone number
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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Questionable
I just signed up with Xfinity on 10/14/2026. I purchased the internet and security and I was told there was a free phone service included for a year. Well I signed up, talked with an Xfinity representative. She transferred my existing phone number and I received the equipment the next day. Well, my
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Network
Cancel account
I have been trying to cancel my account for months. I have had new service. Anytime I call and speak to someone they say I should receive a final bill and I explain I paid my final bill and canceled service months ago. I keep getting new bills with late fees and compiled monthly bills. I am not payi
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Customer Service
I think I found where the null value is coming from. There's a script tag on the page with a type attribute of application/json and an id of __JSS_STATE__. The contents of this script tag is JSON. Within this JSON, at the path sitecore.route.placehol
Shakable-Abacus
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2 hours ago
to the conversation:
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A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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