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I have to share my similar frustration here. I just purchased a TCL 75QM7K and after setting up Netflix, HBOMax, Prime, Disney+, etc. with NO ISSUES, I went to install the Xfinity Stream app and found that it was not available on Google TVs...
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Cannot activate gateway
As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?
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Customer Service
It's my pleasure to help however I can, @user_bvgs9o. The frustration makes total sense, and the insight regarding the VPN is absolutely correct - many commercial VPN server IPs end up heavily flagged or blocked by mail servers for the exact same rea
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Hi there and welcome to Comcast @user_uyizbq. I am sorry to hear that you have not been able to get your email to work on your outlook. Did you recently changed your password to your Xfinity email?
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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user_8eed53 Good day! We appreciate you taking the time to reach out to our Xfinity Forums regarding your service interruption. Any interruption in service can be inconvenient; especially these days. Have you had a chance to check the status center t
12 Hours Without Internet [Edited]
This is ridiculous. It should not be this long to wait for your internet to be on. 12 hours is crazy
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As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the
Slow and spotty wifi
For the past few weeks, the wifi has been slow in our apartment. Initially, only one of us was having issues but more rec Etsy both of us are seeing slow and spotty internet.
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@user_05da6f @XfinityKam Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Slow internet speed
I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port. The speed bottleneck is occurring directly at
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Hello, @user_uqusey thank you for reaching out over Xfinity Forums. Working from home myself I completely understand the importance of having your home network working optimally, and would definitely like to investigate further is your still experien
Slow and spotty wifi
For the past few weeks, the wifi has been slow in our apartment. Initially, only one of us was having issues but more rec Etsy both of us are seeing slow and spotty internet.
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Hello, @Anon176533. Thank you for making us aware that you're having this verification issue with your Comcast email. I would be more than happy to review your account to see what we can do to help resolve this problem. Please send a direct mess
Can't access Yahoo mail
Was told by Yahoo that my email that migrated from Comcast can not be verified, tried since May 4 with no luck. Was sent a link from Yahoo for picture of Drivers License and selfie, have done this 3 times already and keep getting the same answer from a Yahoo rep. "account can not be verifiedand to t
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user_pdxnrq Thanks for submitting a post on our Community Forums. I definitely understand how crucial it is to have a solid connection when working from home, and am sorry to hear that you were interrupted during your workday. You can always request
Refund
Comcast needs to post a refund to my account. No service from approximately noon until 6pm. Work from home. Horrible!!!
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Can't access Yahoo mail
Was told by Yahoo that my email that migrated from Comcast can not be verified, tried since May 4 with no luck. Was sent a link from Yahoo for picture of Drivers License and selfie, have done this 3 times already and keep getting the same answer from a Yahoo rep. "account can not be verifiedand to t
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@user_sctf0e @XfinityQuemekia Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
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@user_x87hws Thanks for reaching out. I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but preven
BAD BUSINESS
I got a message Saturday 05/16 from xfinity that they will be working in my area on 05/19 . Since 6am I been without Internet I was told at 10:30 will come back from 1030 to one from 1 to 2. I got a message at three stating that my service was restored to come home to find out that I have to wait ti
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user_ikium7 Thank you for taking time out of your day to bring your experience to our attention. Our customers should receive excellent support every time they need it amd I'm sorry this expectation was not met. I'd like to gather your account inform
STORE, MOBILE ECT
# 1 in late October I tried to purchase an IPhone16 & was refused because my VALID Alien Registration was not an acceptable form of ID.. Stupidly I ordered it on-line. In Mid March (appx 18) I was updating my new phone & when I tried to power up it was totally dead (I know it’s Apples respon). Fortu
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THIS IS TOTAL INSANITY! Xfinity is aware of the issue. 2nd time it is happening to me. The most frustrating thing is that customers keep getting the round and round. JUST ADDRESS THE PROBLEM AND BE HONEST FIX IT. WE ARE PAYING FOR A SERV
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Hi Sara, thank you for confirming my suspicions. I found that VPN does not work on either BAM or Cellular, probably due to shared IP address provided by the VPN service. Same issue likely. Since CGNAT is growing popular with
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Refund
Comcast needs to post a refund to my account. No service from approximately noon until 6pm. Work from home. Horrible!!!
Question
Hello, @Sherlock717 thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network up and running. I'd definitely like to investigate further, and appreciate the update tha
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Cannot activate gateway
As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?
Question