Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (471K)
it did not give you any option when you were trying to access you email . It just says to go to yahoo to get your email . Why is xfinity doing this ?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
@user_AU.wegl - Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would
On Demand Access to Scripts Blackout of US Marshalls
How do I get access to a series of a show I recorded? The episodes during the scripts black-out just show the banner about the dispute.
Question
user_ked4os, Hi Tina. Thanks for reaching out. I’m really sorry to hear about the trouble you’ve had trying to get your service canceled. That’s definitely not the experience we want for you. I understand you’ve moved out of C
Cancel service
I have been trying to reach you for the last 2 months to cancel my service. I no longer live in Colorado Thank you Tina [Edited: "Personal Information"]
Question
Closed
Pinned
FanDuel Sports Network (FanDuel) removed from Xfinity TV
Media reports indicate that Main Street Sports Group (Main Street), owner of FanDuel's Regional Sports Networks (RSN), is preparing to shut down its RSN operations. This is because the broadcast rights for many of the teams FanDuel carried reverted to their respective team or league. As a result, Co
Articles
•
Channels and Programming
I just tried on the mobile app too, but it still list March 1 - March 31 as the last available statement.
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
Question
It's a web browser on a computer. I tried both Firefox and Edge.
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
Question
Another issue now is our Xfinity Mobile autopay has not processed the past two months. I have to manually go in and make the payments, even though the card is good, has an available balance and is current. I guess we need to call Xfinity and try to d
Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile
We recently switched back to Xfinity Mobile. We have been Xfinity customers for wifi and security all along. The Xfinity preferred email has been changed a while back. However, when we went back to Xfinity Mobile- all the order confirmations went to the old personal email. How do I get the Xfinity M
Question
Good morning @user_9t61y9, I appreciate you reaching out to us and taking the time to make a post to share your concerns and feedback. I would like to get to the bottom of the service issues you are experiencing and get them taken care of.
Eligible To Update Your Equipment
The banner says I am "Eligible To Update Your Equipment (click on) UPDATE NOW" Typical X-Infinity. Nothing happens. It doesn't work. Then trying to select a Tag (below) and it's are just a long list of random items in no specific order, you know, like alphabetical, maybe? Sheesh.
Question
No, it did not work. It does not show the old email from years ago when we have Xfinity Mobile in the past. Only shows current info.
Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile
We recently switched back to Xfinity Mobile. We have been Xfinity customers for wifi and security all along. The Xfinity preferred email has been changed a while back. However, when we went back to Xfinity Mobile- all the order confirmations went to the old personal email. How do I get the Xfinity M
Question
Provisioning mismatch?
Hello, I am reaching out because I can no longer access my landline voicemail through the Xfinity Voice Portal. Every time I try to log in, I receive the error message: 'Sorry, but something went wrong. Please contact us to reactivate your service.' This issue started immediately after my husband pa
Question
•
Home Phone Features
You should have received it shortly after ordering the plan. Send us a direct message with your full name and service address. We can look at the account. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click th
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
Question
I do not see the email in the mailbox with the email it just breaks down the plan.
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
Question
The email activations should have been sent to whatever email you have set up as the primary on file for your account.
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
Question
If the new equipment is really is better, and I qualify for free, X-Infinity should just send it, right? Schedule an appointment and just bring it. Why would I need to help X-Infinity figure out how I can request new equipment from
Eligible To Update Your Equipment
The banner says I am "Eligible To Update Your Equipment (click on) UPDATE NOW" Typical X-Infinity. Nothing happens. It doesn't work. Then trying to select a Tag (below) and it's are just a long list of random items in no specific order, you know, like alphabetical, maybe? Sheesh.
Question
What email was sent to set subscription up? I’m not seeing it. When I go to the xfinity.com/subscription it does not let me activate the Hulu and Disney. It just gives me the option to add more services.
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
Question
Good morning @user_i5tf8v that sounds really frustrating, we would love to look into this for you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" C
My Mobile Service has been cancelled without my permisson
I have just recently switched carriers from Spectrum to Xfinity. I have not even had the service 2 days before my phone service has been cancelled. I am furious. My beloved phone number that I have held for over 20 years is now lost. This is completely unacceptable.
Question
I pay the price, I expect channel 1254. Who can fix?
Channel 1254 not enabled on my Comcast account in Atlanta
My Xfinity plan includes BravesVision channel 1254. However, when I tune to that channel I get a message “channel unavailable “. I called Comcast/Xfinity and the first representative confirmed I am authorized for the channel but she said since my equipment uses Cablecards that might be the issue. Sh
Question
Where is this: "click on the chat icon located at the top right of this forum's page."?
Channel 1254 not enabled on my Comcast account in Atlanta
My Xfinity plan includes BravesVision channel 1254. However, when I tune to that channel I get a message “channel unavailable “. I called Comcast/Xfinity and the first representative confirmed I am authorized for the channel but she said since my equipment uses Cablecards that might be the issue. Sh
Question
Hello @user_rb2bxb If the email link you received is not working we recommend trying to activate directly at xfinity.com/yoursubscriptions If you are still running into issue with that site as well we may need to get your activation rese
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
Question
Good Morning, @user_xirj2q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Xfinity Stream App, and the channels missing. We can certainly dive into some troub
XfinityAdrienne
commented
3 hours ago
to the conversation:
0
0
No channels appearing
It has become an issue and happens very often that when I go into Xfinity app on tv, no channels appear nor any other information on the home tabs. How do I fix this. All other apps on our tv work
Question