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Thank you for this. However, the support chat approach doesn't seem to be working to fix this. I think I have adjusted my settings for immediate notification when someone posts to me in DM, but so far it has been a game of chat-tag... It is usually a
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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Hey there @user_3oubln! I appreciate how thorough you’ve been with trying all of those troubleshooting steps upfront. Could you please send us a direct message with your full name and the service address associated with your account? I'd be mor
Requesting Help with Activating Peacock Premium Perk for Platinum Member
Hello. I received an email recently from xfinity saying I qualify for a free subscription to Peacock Premium, a perk that I can claim as a Platinum member. I followed the link to redeem the perk, but my account showed that the perk had been redeemed already. When I click the link presented to activa
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Need Help To Lower My Monthly Bill, Please
Hi there, May I connect with a Digital Specialist to help lower my bill? I just need fast internet, no other services, please. Budget is tight and would be great to keep it around $60/mo. Please reach out at your convenience, thank you!
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Billing
Your problem is that you don’t read. My responses were in DM. There was no response as I commented on the Xfinity experience. Next?
Xfinity Mobile billing
So after a long fought battle with Xfinity Mobile, corporate resolution actually resolved the issues with me. However, they use some fuzzy math in their approach to my new bill. I was downgraded to what was “Unlimited” at $30 per line. My bill now shows $70 for two lines with a “two product discount
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Upgrade issue
I am trying to upgrade my BYOD iPhone line, but the system blocks me with a 'DPP line limit' error. The checkout only works if I pay in full. My online dashboard only shows 1 phone, but your system is registering 2 devices on this 1 active line. I need a Tier 2 technical agent to clear the ghost IME
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Devices
Cramming
Why do customer service representatives trick customers into getting new phone with trade in and not honor promotion or said credits you was supposed to receive until phone is paid off? Are phone employees not being taught properly or is this something xfinity is okay with?
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Plan
Thank you for your great support. This is solved.
Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors
Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t
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Hello @jason1028kr, and thank you for reaching out here on our Xfinity Community forums. We understand how concerning it can be to lose access to your account right after closing service at one location while you have a new order and installation sch
Regarding order [Edited: Privacy] and my account
I have recently deactivated a service in my old address, and started an order ([Edited: Privacy]) for a new address. My existing account is no longer accessible, and is not associated with my phone number of [Edited: Privacy]. All the chat/phone assistance require sign in, which I currently unable t
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@user_8l59yo @XfinityBenjaminM There is no Direct Message icon at the top of this page. I am having the same problem as the poster. I cannot access ANY Xfinity site. I cannot adjust any Settings. All I get is a message "BLOCKED BY POLICY" Please
Access denied?
I had just made a purchase for internet at my home and made my account and everything. I try to log in on the app and even on the website and I still get a access denied screen after logging in.
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So a 1 gig plan can't handle 2 devices and just streaming a movie?
I mean legit I have 2 devices running on my modem that is putting out 110% and it still will buffer when im watching a movie. All I do is stream. I dont use a VPN, I dont download and I dont game. I really dont think im putting too much pressure on this modem and im like within 20ft of it all the ti
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Your Home Network
@alicefromil @XfinityAldrik I access it through the Xfinity app on both my iPhone and iPad. Did you sign up for internet access, or the ability to connect to your email? I'll be honest, I'm not sure how any of that works on a cruise through Can
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Why is your app so glitchy and the chat design so bad??
Honestly for a large internet provider Id expect them to hire better programmers and designers than they did. They obviously went the cheap route. The app is slow and not very helpful. The xfinity assistant ai robot is really stupid and frustrating to deal with. The chat option in the app is so poor
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Xfinity App
@user_j7bdx7 I cannot receive Comcast emails after I arrived in Tokyo. Are you using a third party email app? If so, are you able to read your email on the website? If you can receive and send on the website you probably should be using a b
I cannot receive Comcast emails
Suddenly I am not able to receive emails at my Comcast.net account how do I restore this account- [Edited: "Personal Information"]
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Streaming
I’m having an issue with my TV subscription authentication through NBCUniversal. I can watch live programming through the NBC Sports app on my iPhone using my Xfinity TV provider login. However, when I try to authenticate through the NBC Sports app on my Vizio TV, the NBC app, or NBCSports.com, I re
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Channels and Programming
Why is Xfinity so horrible to their customers?
Like we pay the bills. We make them money and yet we are given unreliable service, poor interactions with customer service and honestly they act like their rates are not that high. Whats the point of member benefits and different levels of customers and supposed loyalty discounts when you wont offer
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Customer Service
@talljef comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem. Are you getting any error messages? Have you checked the website t
comcast email no long downloading to classic outlook
comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.
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Request for Relocation of Comcast Utility Panel – Driveway Expansion
Hello Comcast/Xfinity Team, We are homeowners in Roseville, California, and would like to request the removal or relocation of an existing Comcast utility panel located in our front yard. We are planning to widen and pave our driveway to provide additional space for safer vehicle access and pedestri
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Customer Service
@user_hd8h43, I completely understand why you’re disappointed. After being able to renew your Internet at around $40 for the past few years, an increase to $69.99 is a significant change. Promotional offers can vary over time and I can’t
XfinityCarolyn
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Issues renewing internet for same/similar price
I’ve renewed my internet each time the promotional period expires and have paid $40 for 3 or more years. I was told today there are no deals that are close to that. My plan will go up to $69.99. The worker suggested calling xfinity on the day my plan expires (11/11), to see if there’s any new deals.
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