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@user_aoiojt this works but you'll be doing it again in due time
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Cancel my MLB Extra Innings
Cancel my MLB Extra Innings Cancel my MLB Extra Innings
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Channels and Programming
Thanks Seth for your reply. You mention "stand-alone" but we were inside the Amazon app, we had already used a voice command to bring up the Amazon app. If you're going to pull users out of the app and back to Xfinity when they continue to use voice
movie charged by Xfinity instead of Amazon
I visit my stepfather (92 yr) frequently to help with various things and sometimes we watch movies on his Xfinity TV setup. I have an Amazon Prime account so we bring up the app, and I want him to get used to that when he's searching for something specific that would incur additional cost, for examp
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user_e412kv thank you for using the Xfinity Community Forums, have you attempted to uninstall and reinstall already?
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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That particular cable modem has been taken out of service ( for the time being) and replaced by a Hitron CODA56.
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
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Xfinity canceled my internet service without authorization twice, charged me, and closed unresolved support tickets.
XFINITY: TWO MONTHS OF UNAUTHORIZED CANCELLATIONS, BILLING ISSUES, BROKEN PROMISES, AND ZERO ACCOUNTABILITY. WHO IS RESPONSIBLE? I am sharing my experience with Xfinity publicly because what I have been put through over the past two months is completely unacceptable. I have been an Xfinity customer
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Customer Service
Stream box return
I was told last month I did not need to return any equipment. They gave me a new router box when I changed the plan. They had disconnected me by mistake the day before instead of my mother’s plan.
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Xfinity Stream Website
Xfinity Sean, Thanks for your response. I have just sent a direct message with he requested information. I appreciate the prompt response.
Attempt to Resolve Billing Issue and Unresolved Fraud Claim
I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg
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@TerriB I am 73 and am in pretty much the same situation as you. With Comcast it is all about making more money and taking advantage of people who can't afford it.
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Hitron CODA56
The Hitron CODA56 cable modem I purchased and installed seems to be functioning properly. I can see the normal log info, but there is no access to the event log( assuming that to prevent service calls). I really would like to see it just to make sure all( outside my house) is behaving as it should a
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Your Home Network
@user_kvpq1s Our team can dive in, take a look and offer solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support: Click "Sign In
I am being double billed for the same address.
The Xfinity store created 2 accounts for my name under the same address. One account is legitimate and has a modem and internet service. The other account doesn't even have a modem, yet I am being charged for both accounts. I was charged as so: Account 1: $100.00 (modem set up fee) $41.10 (September
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@BartholomewIII I got my phone 5 years ago. It still works fine. I can afford to buy a new phone but since the one I have works fine and I am on SS, etc. I am not going to waste the money on a new one for the sake of this app. Since the app no longe
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Starting service
I was wondering if I was to pick my equipment up or is it being delivered ?
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Getting Started
Hello and happy Monday, @nick_dsp! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you
Bill will double next month
I am currently on a promo deal that will end in December. Once it expires my bill will go from $50/month to $100/month. I want to extend the current deal I'm on, or something similar before I bail for another company.
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@XfinityCliff Thank you for your reply. So this is still an ongoing issue being worked on by a technical team? As noted many times by many others in the thread, the only official article posted by Xfinity throughout this entire process reads as if
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Bill will double next month
I am currently on a promo deal that will end in December. Once it expires my bill will go from $50/month to $100/month. I want to extend the current deal I'm on, or something similar before I bail for another company.
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Billing
Welp I spoke too soon, I had to delete RCS or Google messages again on my new device. I guess I'm headed back to a real carrier 1st of the year. I have work groups for my medical job and my business and this disrupts me getting messages.
user_de1u92
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3 hours ago
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Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question