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@user_1wkh95 Hi there! We are happy to look into this for you. Since it's been awhile that we last connected, we will need to re-authenticate your account. We have already received your Direct Message, can you respond there and provide your full na
Undisclosed Setup Fee
Hi, I am contacting you to proactively dispute a $100 professional installation fee that is pending for my upcoming bill. I opted for a self-installation, but the line to my unit had been physically switched over to Astound Broadband by a previous tenant. The technician who arrived determined that t
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
I need assistance escalating a billing issue that I have been unable to resolve through customer service.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Reversal/ Refund
I have been trying to get my refund since Tuesday of last week! Unfortunately i have been miss guided and lied to many times. How can I get my refund ?
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Hi @user_uwwynl, we appreciate you taking the time to reach out on our Xfinity Forum. We value you as a customer, and please know that my team is always here to support you. My team can definitely further look into and troubleshoot this with you. I s
Ethernet Port 4 on XB8 is slow.
Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router
Question
@XfinityJohnG I was told this pending undisclosed setup fee would be removed. It was not and you charged my account yesterday. This leaves a very bad impression. What other surprise fees can I expect while I pay for your service?
Undisclosed Setup Fee
Hi, I am contacting you to proactively dispute a $100 professional installation fee that is pending for my upcoming bill. I opted for a self-installation, but the line to my unit had been physically switched over to Astound Broadband by a previous tenant. The technician who arrived determined that t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting estimate for costs to add internet to land I’m considering purchasing
Hello Xfinity, Im considering buying land at [Edited: Personal Information] I’m curious how much (roughly) it would cost to extend cable to that area to hookup for a single family home.
Question
@user_1k4ey6 Thanks for reaching out to us. I'm glad you got your concerns resolved about the dual Sim restrictions with Xfinity Mobile
Multiple Numbers on One Device
When will Xfinity offer multiple lines on 1 device again? I had two lines on 1 Xfinity device and then they decided to cancel my other line without my knowing. I Lost my business line. Filed complaints with FCC and BBB. They basically told me that they no longer offer two lines on one device. I was
Question
Dnsara2 The trouble with the weather channel showing the wrong area through the cable box would need to be investigated by our repair team. If the issue is within the headend as suggested in your research, we would need the repair team to contact the
Weather Channel local on the 8s
Weather Channel local on the 8s Is only showing regional weather and not local conditions and forecast
Question
Awesome, we are so happy to hear you were able to get all assisted with calling in, @user_gntpkm! Please don't hesitate to reach out to us here on the Xfinity Forums if you have any other questions/concerns, we are happy to help!
New DSN channel
Does the new DSN change (1253) come with the Ultimate TV package or would I still have to order it separately. I have the Popular Tv package now.
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I’m retired from Comcast and on fix income and looking for a cheaper special less than $125
I’m retired from Comcast work for Them 40 years I am on a fixed income and looking for something less than $125 a month I have Internet I pay $75 a month but need a TV box for one TV with local channels.
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Xfinity Stream Website
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Why is my service down yet again?
3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?
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Hello, @user_wgpm92 thank you for reaching out over Xfinity Forums. That is a great question regarding are new Xfinity Internet and Xfinity Mobile services tied together. Yes, they would be as the Xfinity Internet does need to be activated before the
Cellular Data
I just switched my phone to Xfinity mobile and have an issue. I do not have any data capability when i am not on WiFi? my router for the house has not arrived yet so that is not set up but those shouldn't be that tied together should they?
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user_z13cjr Good morning! I'm sorry that we created an issue with the account transfer and ended the services early. I would love to help out and get you back online. I know how vital it is when you need to work from home. Since this is specifi
Service Transfer Earlier than Requested.
I requested for a transfer of my service on Sept 19, but earlier on the 16th, my Internet service was discontinued. I called customer service and they promised me that the issue will be fixed by midnight. I was not. I called again and another agent says he is unable to resolve it and will have to wa
Question
The issue is NOT the cable box. All xfinity customers in my area are experiencing the same issue. If you look at the community forum, people are posting from Indiana, PA and other states.
Weather Channel local on the 8s
Weather Channel local on the 8s Is only showing regional weather and not local conditions and forecast
Question
Today I managed to get a new credit card entered. Now I would like to remove the old one but I'm in a continuous loop of pure nonsense. Access Denied You don't have permission to access "http://www.xfinity.com/mobile/my-account/billing" on this serve
change credit card
I want to change my credit card and get this message " You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already." I try to add a second email and get this message " You c
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@user_uwwynl @XfinityAmira Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
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Ethernet Port 4 on XB8 is slow.
Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router
Question