Xfinity Community Forum

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Can Comcast actually explain what it means by "on us" then? Because for the past 20 years American society has been to understand the "on us" promotion as free of charge or free. So what exactly does "on us" mean at comcast?

critesg83

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2 hours ago

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

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So you confirmed that you using vague language to confuse customers into coming into stores? Thank you. You also confirmed a lot more about customer support.

critesg83

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2 hours ago

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

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@user_st4p9p We thank you for allowing our team help you today. We are always here if you should need us in the future. Take care, and have a great day.

XfinityShawn

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2 hours ago

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Network Upgrade or Maintenance? - San Francisco

There have been a number of workers on my street over the last week. Today they are right outside my building. My zip code is 94131. I'm curious, is this just routine maintenance or upgrades to prepare for faster speeds? My plan is already 2000/300. If it's upgrades, when would higher tiers likely b

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Peacock

I have closed caption turned off everywhere and yet closed caption will not leave Peacock. It is so frustrating. Xfinity has gotten so bad lately

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Channels and Programming

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Well, then, the people at the Xfinity store where we signed up for home internet (and cell phone) have no idea what they're doing. This is what I have on my Xfinity app (that the Xfinity employee entered into my account)

user_7omg8j

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2 hours ago

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Comcast.net email

My wife and I switched to Xfinity for home internet and cell phones. We cant access rhe comcast.net email account/mailbox. Not through the Xfinity app or a browser on a laptop. Tried setting up the mailbox in Outlook and yahoo Mail, still no access. Been back to the Xfinity store where we signed up

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Hello user_gi42rd, thank you for reaching out to us in our Xfinity Community forums. To pay your brother's bill through the app would require you to be on the account as a manager. If he gives you his username and password, you can pay the bill at xf

XfinityJeffB

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2 hours ago

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Need to pay my brothers bill

Can’t find where on the app to pay my brothers bill

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I understand your frustrations @user_f6oe75, but all stores are not the same. The stores in my state are currently releasing the posters at this time. I do apologize for any inconvenience.

XfinityDuron

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2 hours ago

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Member Perks

Got several emails and notifications about the Super Mario Galaxy movie poster exclusively for xfinity customers and other Mario merch MARCH 19. Went to my local xfinity store which shows is a participating store. They claim to not have gotten anything in yet. Not sure how I will know when it is the

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Thank you for taking the time to reach out @user_cz0u7x. I am glad to hear that all your concerns have been successfully addressed. Have a great weekend ahead and thank you for choosing Xfinity.

XfinityDemitrius

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2 hours ago

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Pedestal Box Underground Conversion

Hello, we have two above ground pedestal boxes located in our front yard. We want to have it converted to and underground type. It's a bit of a hazard to our two small kids. Also it would help when we landscape the property. Any assistance on this would be appreciated.

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critesg83 I understand you might have been confused, but it doesn't explicitly say "free" as you just confirmed. We still appreciate you sharing your feedback.

XfinityShawn

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2 hours ago

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

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Hello user_o44z9s thank you so much for taking the time to reach out here via our Xfinity Forums with your payment concerns. Making arrangements is very simple and straightforward. Have you taken these steps already? Set up a payment arrangem

XfinityAlfonso

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2 hours ago

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Extension on phone bill

I just need couple more days in my phone bill

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Exactly..but advertised as being in stores today..March 19. If only 100 posters are being sent to each store unfair that we do not know when they will get there when they had a specific release date.

user_f6oe75

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2 hours ago

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Member Perks

Got several emails and notifications about the Super Mario Galaxy movie poster exclusively for xfinity customers and other Mario merch MARCH 19. Went to my local xfinity store which shows is a participating store. They claim to not have gotten anything in yet. Not sure how I will know when it is the

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cancel services

i need to cancel my services

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Customer Service

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No comcast drop, demarc or coax line into house.

I purchased service, but i have no comcast drop, demarc, or coax line into the house. I called Xfinity and phone support disconnected me after an extended hold time of 1.5 hours. i need a site survey/line drop/exterior install scheduled. i understand that the Xfinity box and feed should be installed

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Customer Service

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What I have found over the years that you need to go a Xfinity office/store and it not just for Extra Innings but for any cable issue. Years ago, Xfinity outsourced their call center to a foreign country like so many other companies. They save money

seattle4sports

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3 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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We're happy to look into your service issues further @Sbradone and follow up with you after the maintenance to see how your service is working. We definitely want to do our best to make sure your connection issues get fixed. To get started, can you p

XfinityAlyssaA

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3 hours ago

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Internet drops nightly

This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for

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PoV of my Equipment Page telling me that my Gateway is out of date, but it shows me no options to do anything about this here or on the xfinity app, but helps confirm that my upload is supposed to be 300. and here's two speedtests I just ran. One on

user_s3m5aa

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3 hours ago

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Low Upload Speed -- Intermittent Issue Turned Constant | Reprovisioning?

I've been on and off of the phone with xfinity over my internet issues for over half a year at this point, but it just seems to continue getting worse. Used to be an occasional upload issue, a bad day here or there, but these last few weeks its been every day. We previously had an issue where our ph

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Relocate exterior wire

Seattle city light has asked to have the Xfinity wire relocated.

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Customer Service

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Now my system said it's on the Storm Ready wifi but yet my main router still is online. Once again they indicate maintenance on the system will occur at 1 a.m.

Sbradone

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3 hours ago

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Internet drops nightly

This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for

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I have been trying to add this onto my parents accounts since spring training started and it looks like we are all having the same issue - I did just find this on their website where it says Extra Bases will be free the first week after Opening Day,

user_en95b0

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3 hours ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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Hi there, @Ohio49! Thanks for alerting us to the low hanging lines. If you have an account with us and the lines are at your address, you can report the hazardous line with these instructions,https://www.xfinity.com/support/articles/report-an-issue..

XfinityRay

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3 hours ago

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low hanging cable lines at Silhouette drive

There are low hanging lines on Silhouette Drive Martins Ferry Ohio

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