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I received a call about my bill months ago. It was $58 at 300mbh? He then said I could get 500mphs for $55. A no brainer. More for less. Should have been end of story. But when I got my 1st nil it was $65. Therefore I called. They said I needed to ha
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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My email won’t update.
My email won’t update. I am receiving an error message that says, Password Incorrect, enter the password for the IMAP account “Comcast”. When I type in my password, the error message returns. Please help.
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Network
user_wi2lm1 I appreciate you creating a post and bringing this to our teams attention. We can look into the previous work orders and see what needs to be done for the local maintenance teams to get this repaired. We will need some information, so ple
XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
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Hey @gwd1041 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about a channel missing. I would be more than happy to offer my assistance looking into this further for
Antenna TV
Antenna tv used to be channel 510. I can not find it. I miss it. Is it still available?
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Error sending from Google Workspace to Comcast.net accounts
Hello- We are having problems sending from our edgartownlibrary.org Google Workspace accounts to @comcast.net email addresses and are getting this error message: The response from the remote server was: 451 4.2.0 Throttled -https://postmaster.comcast.net/smtp-error-codes.php#RL000010 I saw a similar
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Your Xfinity account is already linked to another Peacock account.
Help! I completed a move last week and changed my plan as well New plan 3 year peacock access I previously had peacock access for 2 years and stop using it. I'm trying to activate this new plan but I get this error on Peacock "Your Xfinity account is already linked to another Peacock account." The r
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Customer Service
user_s9xzw8 Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving
Cancel service
We moved and signed up for Xfinity Internet at the new house. We need to cancel Xfinity Internet and Cable at the old house
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Hi there @user_JJ79 Please refer to the direct message chat for more info about your disconnect request.
Account close confirmation
I need to confirm that my service has been disconnected and my account has been canceled/closed. I scheduled two separate calls yesterday. Both told me that my account would be closed, but with different last payment amounts. I never received any email confirmation that my account has been closed, a
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Thank you @EG for getting this over to us. Und1125 Typically the reason we are not able to send a tech out to a location that you are not currently at is due to someone needing to have service at the location and someone over the age of 18
Cable line not accessible inside home
I’m moving 03/16 and need to transfer my service to the new address on that date. Xfinity is aware and has an order to activate it then, and I am told I can plug in my current equipment at the new address. The issue is, the cable is not accessible inside my home. I explained this to agents several t
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@user_qnxho2 Approved modems list; https://www.xfinity.com/support/internet/customerowned The original poster has not returned. 5-month-old dead thread is now being closed.
Cable modem
I have a new modem. Correct cma number. Have restarted many times. Internet slow and says cable modem cable modem off line. Xfinity chat is useless
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@user_s0tcmo It seems we may need to take a closer look to see whats going on. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Supp
Xfinity WiFi now pass not connecting
I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None
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Account close confirmation
I need to confirm that my service has been disconnected and my account has been canceled/closed. I scheduled two separate calls yesterday. Both told me that my account would be closed, but with different last payment amounts. I never received any email confirmation that my account has been closed, a
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Sign-In and Account Management
Hi there @user_0gvqei thank you for reaching out on our Xfinity Community Forum about your cable line being buried. We are happy to assist. To get started, please follow the steps below to send a direct message. Please send
Unburied Line - 3 months
It's been 3 months since xfinity installed our Internet but they said they had to come back to bury the line. They then installed & buried lines for 2 of our neighbors on the same street over the next month. The latest update is they are waiting for a permit. What's going on? We wouldn't have signed
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Hello @user_94zvdl Based on your images provided it seems like the proper credits for upcoming services got issued and whatever you see online would normally be the more accurate price in the case of credits and cancellations. But sometimes a bill is
Cancelled my service three weeks ago but still getting billed for the upcoming month
Hello, I cancelled my internet service and dropped off the Internet equipment at a local xfinity store on Feburary 14, 2026. I was provided with a printed receipt, but never received a confirmation email. Yet I received a new billing statement on yesterday, Mar 08, 2026 for "Services From Mar 13, 20
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This sounds like your switch over to midsplits. I took less than a day for me.
Network Enhancement Work In My Area. How long does the work take?
I got this text: "Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 03/09. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect service outages at .........
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question
Thank you for using the Xfinity Community Forums page to reach our regarding assistance for your printer after it and a few other devices stopped wirelessly connecting. I am happy to look into this issue for you to see if we can get the device reconn
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Printer Help for now
my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. s
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