Hello @user_h27wo9, and thanks for sharing your experience here on the Xfinity Community forums! If you received an email indicating that a deposit is required after placing an order that showed $0 due today, it doesn't necessarily mean there was an

Thank you for reaching out to our team here with your question. There are a couple of options available to change the name on an account. You can visit any Xfinity service center with the proper ID information to submit a request. We would be able to

Thanks for taking the time to post here on the community forums, user_t9r90u! Our team would be more than happy to review your account and make sure NFL Redzone is added. Please send us a direct message with your full name, name on the account (if di

Hello @user_hve707, and thank you for posting to the Xfinity Community Forum! We'd be happy to help. To better understand the message you received about a balance of $186, could you provide a little more information? For example, was the message rece

To follow up I’m at a loss, we have done resets and have the highest speed Xfinity offers to a house.  We have been with Xfinity/Comcast for 20 years and this issue just started this year.  It’s very frustrating and not sure where to turn

Thank you for reaching out to our team here about that address change. I will be happy to assist you with that request from here. In order for me to help with that I will have to ask you send me a direct message with the full name and complete addres

I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct M

user_opcadl, Thank you for reaching out. I hope you are doing well. I see you have concerns about a recent payment. I found that a ticket was opened for this refund, and it was approved. You should then see your refund within 4 - 6 weeks. 

user_9tjb9z Thank you for reaching out to let us know about the issue you are experiencing with your Wi-Fi name not showing up on your devices. Can you please tell me if the power light on your modem is on off or flashing?  

Thanks again for reaching out @User5728389! I'm happy we could assist with your account concerns today! If anything new comes up, author a new post, and we'll be right here ready to help! Have a wonderful rest of your day.

Hello @user_421vnw, and thank you for posting on our Xfinity Community Forum! You've come to the right place for help with making changes to your channel lineup.😀 If you'd like to add TCM to your channel lineup, you may want to explore the More Spo

user_v5ir5i thank you for using the Xfinity Community Forums page to reach out regarding your package speed concerns. Just to confirm are you using third party equipment or an Xfinity gateway?