Xfinity Community Forum

user_pnj1rc Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I understand that this has been difficult ,and I can assure you that is not the experience we want for you as a valued customer. I'll be happy

XfinityDemetrise

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2 hours ago

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XM only fee

Before moving to San Antonio, my Xfinity internet promotional plan expired, and I noticed that my monthly bill had doubled. I visited an Xfinity store to ask whether there were any other promotions available that could help lower my internet bill. The representatives offered me a package that includ

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A REAL PERSON

THE NAME ON MY BILL IS WRONG, I CALLED 2 MONTHS AGO TO ADD MY WIFES NAME AND THE CHANGED MY NAME INSTEAD NOW IT IS MY FIRST NAME MY WIFES FIRST NAME AND MY LAST NAME

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Thanks for moving post over, @EG.Hi, @user_sl4o8x. We appreciate you reaching out over the Xfinity Community Forums to address the commercial that you saw. It sounds like it may have been for Xfinity Cybersecure which helps protect your home network

XfinityNasser

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2 hours ago

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free virus protection

I heard a commercial that appeared to advertise a free virus protection from xfinity

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Your guess is as good as mine. I think the sales associate was trying to meet some monthly quota or something. I tried to cancel my service and instead got convinced to put my account on hold for when I move back to Thurston County. I never asked to

_brand140

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2 hours ago

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Horrible Customer Service

I moved and canceled my service. Xfinity said they'd put my account on hold for 9 months with no charge so that when I need service again they'd offer me service with higher speeds and a cheaper rate for being a longtime loyal customer free of charge. Well that wasn't the case as I started getting a

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How do I whitelist a URL?

Xfinity is blocking a URL i use for work. Where do i go to whitelist it?

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Your Home Network

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Hey there rayasweet12 thanks so much for reaching out with these questions regarding Wi-Fi Ready service! We'd be happy to look over your address and help get that service started for you. Please send a direct message by clicking the chat ico

XfinityAlfonso

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2 hours ago

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WiFi ready

My WiFi ready connected to my apartment isnt linked to my Xfinity account

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Thank you @EG for moving this over, so it would allow us to assist more efficiently! Hello @user_bzmuk0, Thank you for reaching out to us here on Xfinity Forums. I’m sorry to hear that you’re considering canceling your Xfin

XfinityTonya

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2 hours ago

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Request to Cancel Service – Unable to Reach Customer Support

I need to cancel my Xfinity internet service and have been unable to reach anyone to process the cancellation. I've tried calling customer service, using the Xfinity Assistant, and completing the online cancellation process. None of these options has worked. Can an official Xfinity employee please a

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@user_04vp0y Thank you for reaching out and unfortunately this channel has been discontinued since last year. You can keep up with channel changes through: https://www.xfinity.com/programmingchanges and your billing statements on the last page. We wi

XfinityEva

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2 hours ago

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Where can I view H and I?

I am beyond upset that you have cut out H and I channel! Where can I view it?

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Thank you for your feedback. Vandal21891. We appreciate your choice in service providers and the opportunity to help in every way we can. Let's take a closer look and troubleshoot this together. Please send us a Direct Message. On a Desktop: Make sur

XfinityThomasA

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2 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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user_pay8tq We appreciate you reaching out to us over our Community Forums. It sounds like you had a promotion roll off your account, and the bill has increased. Have you had a chance to review your account online for any possible options to bri

XfinityMartyR

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2 hours ago

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I want to cancel

It us too much money

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never got my internet device and my bill is higher than the plan i chose

So i got my bill, but still never got my internet device. its been a week. my bill is 85, but its supposed to be 50. [Edited: “Inappropriate Language”]

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I want connect my new internet not working

I want connect my new machine

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Your Home Network

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_brand140 Thank you for reaching out to our Xfinity Community Forums! I do apologize for the experience you have encountered. This is definitely not the experience we want any of our members to have. I am quite puzzled why you were offered a seasonal

XfinityMartyR

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2 hours ago

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Horrible Customer Service

I moved and canceled my service. Xfinity said they'd put my account on hold for 9 months with no charge so that when I need service again they'd offer me service with higher speeds and a cheaper rate for being a longtime loyal customer free of charge. Well that wasn't the case as I started getting a

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user_702211 We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Just so the Xfinity Community can have an understanding of your concerns, is there any par

XfinityMartyR

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2 hours ago

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PLEASE CANCEL

Hello, I would like to formally request to cancel my service. The option "schedule a call back" gives an error everytime I try and the support line has an AI bot that "transfers you to a live agent" has had me on hold for over an hour. I do not have a "Direct Message" icon and cannot seem to find it

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@user_z34mz9 Thanks for sharing. Since I have you here, is there anything else I can help you with? How's your internet service working out for you?

XfinityRaul

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2 hours ago

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email won't send

An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?

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Hello, and welcome to the Xfinity forums, user_59xxgi! I know how exciting it is to get a new device, and we appreciate your feedback and the opportunity to help! When searching for a connection, is your home network showing as available? You’r

XfinityThomasA

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2 hours ago

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new phone

My new phone won't connect to my wifi and when I left the store I couldn't call or text anyone. The phone should automatically connect to the network.

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XM only fee

Before moving to San Antonio, my Xfinity internet promotional plan expired, and I noticed that my monthly bill had doubled. I visited an Xfinity store to ask whether there were any other promotions available that could help lower my internet bill. The representatives offered me a package that includ

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Billing

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I want to cancel my membership today since it went up.

user_pay8tq

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2 hours ago

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I want to cancel

It us too much money

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