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@XfinityThomasC Also missing is the NHL…
Why is NBA not a featured sport in the Sports Zone in Xfinity Stream? The season already started.
Why is NBA not a featured sport in the Sports Zone in Xfinity Stream? The season already started.
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Good evening @XfinityJon, thanks for the quick reply. How far into your contract are you? I have less than two months left in my contract. As far as the disconnection and set-up element, you would be able to do that close together. It would n
Clarifications about migration from Xfinity to Now Internet
I would have a couple questions about moving from an Xfinity term contract to Now Internet: can the early termination fee be waived in this case? The contract I have does not mention this specific scenario, the closest ones is cancellation and reconnection to Xfinity services as a result of a move;
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@XfinitySara Thanks…
TVAPP-00227 when trying to stream St Louis Blues games on NHL Center Ice
The Title says it all. I am unable to stream any Blues games on NHLCenter Ice. It doesn’t matter if it is a Home or Away game feed.
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Switching modem delivery to in store pickup
Would like to switch delivery of modem to in store pickup. Modem has not shipped yet. I assume this is still possible?
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Your Home Network
Unsubscribe/remove Starz
Please unsubscribe or remove Starz channel from my account
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Billing
Thank you for following up with us on the steps you took to help gain access to your phone again, user_caxuym! Do you have any additional questions or concerns that we may assist with?
how do I delete the PIN that allows me to open my phone? I am locked out by the key lock PIN.
My current, and only PIN, does not work on my Samsung phone. It has me locked out so I cant use my phone. The reset option says I need to enter my last pin before this one, but that doesnt work because I dont have a previous pin.
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Cancel
I returned equipment yesterday and they said to wait 24 hours now I just wanna finish my cancellation
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Your Home Network
Hey there, user_ra6vos! Thanks for knocking on our XFINITY Community door with your recent experience. Seven years with us! Wow, that’s incredible! We’re so thankful to have you with us, and we always want you to feel appreciated and conf
Very Frustrated Loyal Customer
Hi, I’ve been a loyal Xfinity customer for over 7 years with internet, cable, and mobile. I just found out I’ve been charged for a second mobile line for a year — a line that should’ve been removed in October 2024 when I upgraded my daughter’s phone. I’ve now spoken to 4 different reps, each giving
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Thanks for joining us here in our community forums user_hm503p! I'm sorry to be the bearer of bad news, but there is currently no way to sign up for Xfinity Mobile without a SSN. The only alternative we can offer would be NOW Mobile which does not re
Assistance with Mobile Activation Without SSN
Hello Xfinity Mobile Team, I recently set up internet service at my home in Bloomington, Indiana through Xfinity. The plan includes a one-year mobile service. I am an F-1 international student and do not have a Social Security Number (SSN). When I tried to activate the mobile service through the app
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Thanks for posting on our community forums for assistance, Jimmyh2342. I'm sorry to hear about your experience when trying to unlock your phone. I know how frustrating this must be, and I'd like to help. Have you checked our "How do I unlock my Xfini
Xfinity won’t unlock my phone
I’ve been trying for a month to get xfinity to unlock my phones. Never an issue in the past, I’d message support, they’d ask for the ID number on the phone and then all done. Now I’ve talked to a dozen support people and they either tell me “it will automatically unlock once the phone has been paid
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Good evening edymtt. How far into your contract are you? As far as the disconnection and set-up element, you would be able to do that close together. It would not require a large span of time. You just want to ensure you have secured your equipment t
Clarifications about migration from Xfinity to Now Internet
I would have a couple questions about moving from an Xfinity term contract to Now Internet: can the early termination fee be waived in this case? The contract I have does not mention this specific scenario, the closest ones is cancellation and reconnection to Xfinity services as a result of a move;
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I am testing the speed using speedtest.net on a laptop directly connected via Cat6 to the modem. All of my devices are minimum 1Gbps capable as I'm still averaging 350-500Mbps.
Netgear CM3000 issues. Hoping somebody can help.
Firstly, I have read thru several posts here regarding CM3000 and am aware of the issues and their possible solutions. I have a very similar situation to a user that was upgrading from a CM1100 to a CM3000 except that I don't have any line issues in the ground. My main issue is that coming off of th
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I'm testing the speed with a laptop directly connected to the modem. All my devices are capable of minimum 1Gbps of speed, but I'm only getting ~350-500Mbps. Ive been checking the speed throughout the week.
Netgear CM3000 issues. Hoping somebody can help.
Firstly, I have read thru several posts here regarding CM3000 and am aware of the issues and their possible solutions. I have a very similar situation to a user that was upgrading from a CM1100 to a CM3000 except that I don't have any line issues in the ground. My main issue is that coming off of th
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Hello @user_4egalt, Thank you for reaching out and sharing this detailed account of your ongoing battle with your Xfinity Mobile billing. I can only imagine how frustrating this process has been for you. To have an offer made in April, switch service
XfinityQuemekia
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Mobile plan is NOT what I was offered
I am absolutely sick of Xfinity!! After numerous phone calls and being told it will be investigated into nobody has fixed my problem. On April 25, 2025 I was offered $400 off a new cell phone and service for 1 year only paying taxes each mo. (under $5). Of course my first bill was much higher than e
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