Xfinity Community Forum

... I need access to 10.0.0.1 so I can put the XB7 into Bridge Mode ... Does https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode help?

BruceW

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1 hour ago

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Reset admin access

need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and performed a factory reset, but the reset did not restore access. I have tried the sticker password, “password,” and the current Wi-Fi password with username admin, and none work. Admin Tool access is enabled in the Xf

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Intermittent Connection Loss

Internet seems to drop out every few minutes, started doing it the last few days. Tightened all coax connections, did a full reset on my router and the problem still persists. Event log shows : SYNC Timing Synchronization failure - Loss of Sync

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Your Home Network

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user_vvxgev Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

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1 hour ago

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Cancel Tv and phone service but keep internet

I want to cancel Tv and Phone service but keep Internet service

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Hello @user_49mkgd, thank you for taking the time to leave a post. Sorry for the frustration and concern this unexpected increase in data usage has caused, especially when it doesn’t appear to match your normal activity. We’d be happy to

XfinityMarshante

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2 hours ago

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Xfinity's meter appears to be completely broken

For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity. My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, a

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Cancel Tv and phone service but keep internet

I want to cancel Tv and Phone service but keep Internet service

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Customer Service

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Yes I sent a sent a direct message, and you know what happened? Absolutely nothing. The message never got responded to. If you cannot solve and answer the question publicly, why would I trust you to respond to a DM?

user_0nhk9l

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2 hours ago

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T2, T3, T4 Timeouts and multiple uncorrectables on the downstream on two separate modems

I have spoken to at least 3 "techs" over the phone and all they want to do is the same basic troubleshooting steps that do not resolve the issue. I had a tech out who replaced the line from the drop to the house. The issues have not resolved. I have tried two different modems from the new line and s

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@cheeseplus It hasn't been any better for me. Xfinity just keeps refusing to acknowledge the problem is on their end. How many of us have all posted the same questions/issues? The fix is NEVER our equipment. It's always thei

user_0nhk9l

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2 hours ago

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Arris S34 + 2GB plan having to reset modem daily

I've went through the useless Xfinity assistant multiple times to no avail A technician did come out and add a splitter + attenuator to lower the signal as it was too strong for the S34 Prior to the technician visit, as well as after still getting daily errors and warnings of the following variety T

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Good morning @user_js7x2m, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place to take care of switching to a personal router. Could you please send our team a direct message

XfinityJeff

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2 hours ago

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EPON customer-owned router provisioning – XER10 / ONU

EPON customer-owned router provisioning – XER10 / ONU I have Xfinity EPON fiber with an ONU and XER10. I want to use my Ubiquiti Cloud Gateway directly connected to the ONU under Xfinity's Member-Owned Router option. I am not requesting bridge mode. Please remove the XER10 as the active gateway and

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Good morning, @user_y1paf9 , and thank you for reaching out. I sincerely apologize for the inconvenience you've experienced while trying to obtain your port-out PIN. Unfortunately, we're unable to provide port-out PINs through this forum for security

XfinityRichard

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2 hours ago

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Port pin

I am unable to receive my port pin, called severally no one is helping. I need the pin to port my phone number

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user_tdjwss Thanks so much for reaching out to let us with your concerns! You can find instructions for turning Cyber Secure on and off at the following link https://www.xfinity.com/support/articles/getting-started-with-xfinity-xfi-advanced-security.

XfinityBrianH

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2 hours ago

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Cyber Secure wont turn back on

I accidentally turn off Cyber Secure and it won't turn back on. Help please

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hI @user_3ro28r,We have a team that has been working diligently on this for a few days now. They have already worked on a fix, it is currently in the testing phase to make sure all issues have been ironed out before release. We certainly apologize fo

XfinityJustinM

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2 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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EPON customer-owned router provisioning – XER10 / ONU

EPON customer-owned router provisioning – XER10 / ONU I have Xfinity EPON fiber with an ONU and XER10. I want to use my Ubiquiti Cloud Gateway directly connected to the ONU under Xfinity's Member-Owned Router option. I am not requesting bridge mode. Please remove the XER10 as the active gateway and

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Customer Service

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user_4t9pr5 You're welcome! Our team is here 7 days a week if you need anything else. Just create a new post to get started. I hope you have a great week.

XfinityChristy

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2 hours ago

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Billing notification using old email address

I recently changed my email address on the website. It works for login and listed under Accounts on the website. However, the "Your bill is available to view" email notification still goes to my former email address. Is there anyway to change the billing email address that the notification system us

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@XfinityBenny Thanks for your reply with the useful link. That’s just what I needed.

user_4t9pr5

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2 hours ago

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Billing notification using old email address

I recently changed my email address on the website. It works for login and listed under Accounts on the website. However, the "Your bill is available to view" email notification still goes to my former email address. Is there anyway to change the billing email address that the notification system us

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@user_evawmu I appreciate you confirming that you have attempted a factory reset, as well as ensuring that the Admin Tool access is enabled in the Xfinity app. When you toggled access on, did it prompt you to create a new password for the admin tool?

XfinityBillie

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2 hours ago

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Reset admin access

need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and performed a factory reset, but the reset did not restore access. I have tried the sticker password, “password,” and the current Wi-Fi password with username admin, and none work. Admin Tool access is enabled in the Xf

Question

U

Reset admin access

need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and performed a factory reset, but the reset did not restore access. I have tried the sticker password, “password,” and the current Wi-Fi password with username admin, and none work. Admin Tool access is enabled in the Xf

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Accessibility

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Hulu Not Working with Xfinity Streaming on TV but Works on Phone App

Hulu has not been working on my TV with Xfinity box since last Friday, but will work on my phone app. Just another thing Xfinity is doing to drive me crazy, there's always something with this freaking company, either channels being dropped or prices going up all of the time. Fix it!

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X1

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I wanted to provide a quick update for anyone tracking this or experiencing the same bug. I followed up via Direct Messaging with Xfinity support to see if this could be escalated, but unfortunately, the front-line workflow is entirely hardwired to p

user_n1qgg3

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2 hours ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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@user_tfm1w1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are waiting for a delivery of your new iPhone 18 Pro Max. Since it is a relatively new and popular device it may be on backorder. You can check

XfinityBillie

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2 hours ago

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Help

About a week ago, I ordered a iPhone 18 Pro Max can you tell me when it will be shipping? How soon in desperate need for a new phone?

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@user_fitfo4 Thanks for reaching out about your connection concerns. What troubleshooting steps have you tried so far? Can you tell us how often this happens and when it started?

XfinityKei

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2 hours ago

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routing issue

Dear Xfinity Routing Team, For past 2 days, I see traffic destined for Ashburn has been routed from Atlanta to Florida then handed over to Open-Transit. is this normal? Latency is around 180 ms - Not sure this is normal. Because this is causing packet losses to reach destination. May i request you t

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