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@XfinityCarolyn no it has not
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
Question
I have the same problem. They have provided the promotional discount at the time of purchase but now they have mentioned as it's not gonna apply to the current line.
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
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Thank you for choosing Xfinity and for reaching out about your promotion reward, user_gltump. I completely understand why you’d want an update. I'd be checking in too if I were in your shoes. You can easily track the status of your incentive u
Promotion
I was told I was getting a gift card for opening 2 mobile access. It was between $200-$250. They said it will come in 2 weeks. Where is it??
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Another Internet Outage
Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101
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Your Home Network
SRO Request
SRO request for a new line from the pole to replace decades old line.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disconnected new service for no reason
I want to know how you can activate new service and send in the boxes and stuff and have it all activated for less than a month send them a bill for $80 some dollars and then turn around and shut their service off before the bill is even due and say they owe a $380 bill at some other address that th
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Official Solution
It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!
IT'S OFFICIAL: YOU DO NOT NEED TO UPGRADE TO Yahoo!
https://forums.xfinity.com/conversations/email/anyone-who-has-already-gotten-the-invitation-to-upgrade/696aa25b18df68652903e33d For anyone saying otherwise, stop spreading misinformation and suckering people into something they don't want to do.
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Device states paused but isn’t
My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have
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Your Home Network
No it has not. no one has replied in hours
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
Question
Please cease using collection agencies to pursue payment while this account remains under dispute. After I disputed the charge with Harris & Harris Ltd. (the first collection agency), you transferred the matter to Sequium Asset Solutions, LLC, wh
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Promotion
I was told I was getting a gift card for opening 2 mobile access. It was between $200-$250. They said it will come in 2 weeks. Where is it??
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Customer Service
Thanks for the update, how is that going has your issue been resolved?
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
Question
Thank you for reaching out to our team. There are a couple of options available to request an adjustment for the time without service. You can request that from your Xfinity app or at the Xfinity.com/myaccount site.
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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Try it just one more time please.
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
Question
Thanks for posting on our community forums, user_a5mbut. I'm sorry to hear about the TV box being stuck in a loop. This is not the experience we would like you to have. What troubleshooting steps have you tried so far? Did you try rebooting the box m
Stuck in Voice Guidance loop setting up cable box
Cannot get out of this loop during cable box setup
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Hi @user_37ula3 thank you for reaching out on our Xfinity Forums! Did you set up your Paramount+ service through Xfinity or through Paramount+?
XfinityAbel
commented
3 hours ago
to the conversation:
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paramount +
cancel my subscription to paramount +
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