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Nope, can't believe it
See this thread: https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 I just spent 4 hours on the phone talking to multiple agents and getting transferred everywhere you could imagine, after the 3rd escalation ticket
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Customer Service
@olorin8 Reach out to our security team and have them unblock the page and server, so you can reach them successfully.
cannot access to www.miyoushe.com
starting from yesterday I cannot visit www.miyoushe.com, and cannot login to CN server of Genshin Impact
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I need to change my outbound caller id.
I need to change my outbound caller id.How do I do this?
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Home Phone Service & Equipment
Same issue! Since 3/2 night around 10 pm(mountain time)
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
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Accepted Solution
Tracing shows a persistent issue at the 9greatoaks.ca.ibone.comcast.net node in San Jose. Standard Xfinity support is unequipped to handle backbone routing table fixes, and I’ve exhausted my patience with basic troubleshooting. I’m switching provider
package lost and high latency on overwatch
I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h
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Hello @user_8mykh6 I want to look into your billing issue Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum'
I need to chat with a live agent
I keep asking the assistant to talk to a live agent and all it does is say pay your bill. I need to talk to a live agent please and thank you.
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... "You have just used your courtesy month" ... Please see https://www.xfinity.com/support/articles/data-usage-exceed-usage.
Why am I being denied a courtesy month, which is due to me according to my agreement?
I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure
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Good evening @user_k3h5oo, and thank you for reaching out on our Forums with your Roku stream app concerns. To confirm, are you trying to stream using the XFINITY Stream app? If so, is this error happening on all channels or specific channels? Have y
Roku and Stream
I cannot connect my Roku Stream App, it keeps saying my high speed account needs a video subscription
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Thanks for reaching out to us in reference to connecting with our Xfinity hotspots. I apologize for any inconvenience this has caused you. I have included a link with instructions on how to turn on the Xfinity hotspot on your phone, and it does not h
Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone
What settings do I need to change
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I have an android 14
Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone
What settings do I need to change
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yeah I already disabled advanced security
cannot access to www.miyoushe.com
starting from yesterday I cannot visit www.miyoushe.com, and cannot login to CN server of Genshin Impact
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@XfinityThomasD not sure of where to post first. Since I have already received assistance from you how do we stay in contact. I called Xfinity to follow up and the rep tried to switch me to another plan with a $10 loyalty but was ambiguous whether t
Loss of promotion as result of FCC Complaint after changing internet
I have been with Xfinity over 40 years. On or about Jan 7, 2026 I called Xfinity to see if I could reduce my monthly bill. I have a legacy plan with cable, internet and voice.Before switching I reiterated many times that I did not want my services to be reduced and that if I did not like the new pla
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Good evening @user_25c0bo, and thank you for reaching out on our Community Forums with your packet loss concerns, we appreciate it. May I ask if this is occurring on all devices or one in particular such as a specific gaming console or computer? Have
packet loss
Hi, I’m having really bad packet loss as of lately. I’ve been gaming and usually around night it gets really bad. I used mesh wifi for a little and it helped a lot until like last year where it came back again. I used the mesh ethernet connection too and still got bad packet loss. Did everything. Pi
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@olorin8 Thanks for adding to the community. We recommend disabling the Advanced Security feature first. Follow the steps here https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security to disable it. If it continues, have our Comca
cannot access to www.miyoushe.com
starting from yesterday I cannot visit www.miyoushe.com, and cannot login to CN server of Genshin Impact
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Hey there bayareae23p11k, thanks for posting on our community forums and reaching out! We can absolutely take a look to see what's supported at your address. Please send us a direct message with your full name, name on the account (if different), and
Mid/High Split Availability
Is Mid/High Split available/supported in my service area with my Comcast Xfinity internet service plan?
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I am so sorry for the surprise fees and the lack of transparency during your transfer @user_6ok25y. Moving is already a huge task, and the last thing you need is a bill you weren't expecting. While a Professional Installation, is often required for a
Why Was I Not Told About $100 Installation Fee Before Transferring?
I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha
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Crareman Hello, is every movie on BET the same in regard to the commercials?
XfinityVictor
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6 hours ago
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PAY TV IS NOW PAY TO WATCH COMMERCIALS
Watching BET tonight, and 10 minutes of movie 10 minutes of commercial and so on and so on. Don't know how much of this we will endure
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