Xfinity Community Forum

emails

I want to see and read my Comcast emails

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Network

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It doesn’t saying anything about the discount only being good for before June 25th. The offer is called “ save on tickets to universal Orlando Florida”

user_btfn66

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3 hours ago

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Xfinity Rewards code for Universal tickets

I saved the Disney Orlando discounted tickets offer. When I try to use them I can’t book tickets for August. The maximum is only June 25th. I wanted to surprise my wife for her birthday in August. Why can’t I book passed this date?

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trying to access my comcast email

can't access my email account with comcast

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Email

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user_83goyr I am sorry but I don't see a direct message from you. Please use the following directions to send us your name and address so we can assist you. Thank you Here are the detailed steps to direct message us:• Click "Sign In

XfinityChristy

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3 hours ago

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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csigrissom Welcome to our community forum. Thank you for reaching out so we can help you upgrade your Peacock Premium subscription to ad-free. For a while we were having a known issue, but you should be able to upgrade and pay the difference at this

XfinityEmilyB

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3 hours ago

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Peacock

If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is

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@user_mike_v Thanks for reaching out on the Community Forum for support with your billing concern. Although we were not able to resolve your issue. It is confirmed you have the best value for your level of service. Never hesitate to create another pu

XfinityThomasC

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3 hours ago

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Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.

I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.

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user_btfn66, Thank you for reaching out to Xfinity Support. How long ago was this? If it has been out a while, the offer may expire in June. There should be something that goes over the terms and conditions. Let us know if you still need assistance.&

XfinityAngie

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3 hours ago

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Xfinity Rewards code for Universal tickets

I saved the Disney Orlando discounted tickets offer. When I try to use them I can’t book tickets for August. The maximum is only June 25th. I wanted to surprise my wife for her birthday in August. Why can’t I book passed this date?

Question

Got it, user_2id1gx! Since it is only occurring on one device, and you have performed all possible troubleshooting on your end, I'm not sure what the issue could be. We're also limited in the remote troubleshooting that can be done on only the one de

XfinityAmira

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3 hours ago

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Streaming app is low resolution on Samsung Galaxy A9+ tablet

The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre

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I just did, twice. There was no response.

user_83goyr

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3 hours ago

to the conversation:

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Residential sales tax certificate

I have been trying to access the residential sales tax certificate so I can file it with XFinity. The closest I came was when another customer asked for this and was directed to DM. I tried that and was admonished for using it, then ignored. Is there ay way to access this form and, if so, where? Als

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Comcast Xfinity doesn’t let customers cancel their own service

trying to cancel my services, but find that I can’t they want us to trust ha ha Comcast Xfinity to follow through with it.

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Customer Service

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Greetings, @user_cnm1bg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your recent cancellation. You have definitely come to the right place for assis

XfinityJamesC

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3 hours ago

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Cancellation

I just called this morning to cancel my Xfinity internet and was told that it was successful and immediately cancelled, but I was not given a confirmation number. I also did not receive a confirmation email. I am supposed to be billed tomorrow so I want to make sure it was actually cancelled.

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Xfinity Rewards code for Universal tickets

I saved the Disney Orlando discounted tickets offer. When I try to use them I can’t book tickets for August. The maximum is only June 25th. I wanted to surprise my wife for her birthday in August. Why can’t I book passed this date?

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Customer Service

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Cancellation

I just called this morning to cancel my Xfinity internet and was told that it was successful and immediately cancelled, but I was not given a confirmation number. I also did not receive a confirmation email. I am supposed to be billed tomorrow so I want to make sure it was actually cancelled.

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Customer Service

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Peacock

If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is

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Customer Service

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user_598dxg To receive calls from numbers not in your address book, ensure that your phone settings allow calls from unknown numbers. Check your call blocking settings to make sure they are not preventing such calls. Additionally, if you are using a

XfinityMartyR

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3 hours ago

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cell phone

how do you get calls that are not in your address book?

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user_zpavgs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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3 hours ago

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Wrongful charge

I have had problems with my TV for months and it continues. I have called multiple times times. You all attempted numerous times to fix problem remotely but this failed. You advised that a tech would have to come out. This happened twice. Problem continues. Then you charged me $100 for the tech to c

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cell phone

how do you get calls that are not in your address book?

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Customer Service

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I don't recall if it started after an update or not. However, I did remove the app and then did a factory reset on the tablet. I reinstalled the app though the play store so it is the most recent version, but i am still having the low resolution issu

user_2id1gx

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3 hours ago

to the conversation:

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Streaming app is low resolution on Samsung Galaxy A9+ tablet

The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre

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the best solution would be to give a different ISP your money . Clearly Xfinity has no interest in solving this issue unless it results in a huge financial blow to them. Thats the only motivator in this world: money. You want them to fix this bundle?

user_vaygnh

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3 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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user_vaygnh I am really sorry for your frustration and want to help. If you have more time later please reach out, and we can continue to troubleshoot this.

XfinityChristy

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3 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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