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user_onyx Thank you so much for stopping in for help with your ported-out number still being billed. I would be more than happy to check on the stats of your mobile account and the billing for you. If you could send our team a direct message with you
How do I chat with an agent if it won't even load it?
I am trying to resolve a huge issue, but whenever I ask the Xfinity assistant to pull up a chat agent, it sends my message but does nothing. I thought it was 24/7? or is that for the chatbot? Please help because I can only solve my issue through talking to someone and to be frank, I'd rather message
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Thank you for reaching out to us @user_nmptg5! Internet interruptions can be quite the bother, especially if you have family in town for the holidays. Could you please send our team a direct message with your full name and full address? Our team can
Frequent Outages
How do you plan to compensate us for the many, many outages we have had the last two days? This is totally unacceptable service!
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Frequent Outages
How do you plan to compensate us for the many, many outages we have had the last two days? This is totally unacceptable service!
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Customer Service
user_puf4mp Thank you for reaching out! You should be able to watch a program that is currently being recorded from the beginning.
Start program in process from the beggining
I need to know if this new Xfinity’s DVR has capabilities to restart program from begging and or a missed show like my replaced TIVO?
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Yes the money came back but the fee was still added and I’m not sure why the payment was reversed
Xfinity Support
Hi, there is a $30 E check fee on my bill due January 13 and I’m not sure why there is. My bill says it was paid on December 5 but then a payment reversal was done on December 18 and now I’m seeing there is a $30 charge. Can somebody please reach out to me to get this fee taken off because the bill
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First time user of Xfinity. I was excited about 2gb speeds, but the xer10 gateway is terrible. My sales person said I could use bridge mode, but it's clear I won't be able to, and I am canceling my service because of this. Xfinity is not listening to
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Just an FYI... Do NOT arbitrarily send a DM to Xfinity Support without 1.) posting about your issue in public first and 2.) waiting for an Official Employee to ask you to send a DM. Sending of a DM without first being asked is a violation of o
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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user_fht12o thank you for using the Xfinity Community Forums page to reach out today. Just to confirm, after unplugging the TV box the error message went away and the TV remote has continued to work as intended?
Error message on TV while pairing remote. Sorry weren't into a problem.
Remote seems to be paired but the error message on the screen won't go away. It says 'sorry, we ran into a problem. It looks like you come from an unknown source.
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Activation
Can I turn on and setup a new phone, from Xfinity, BEFORE I activate it?
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Devices
user_xvozyh To reach customer support by phone, you need to call 1-800-934-6489. However, my team can help you on our end, and you wouldn't need to call in to do so. To send a direct message, please click on the chat icon in the top-right corner of t
Cancel Service Immediately
My mother is in hospital and will not go home - need to cancel service immediately so she does not incur any more charges - help!
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redeyed all great questions! Thank you so much for stopping in for help with our new lineup options. If you have the last set of channel lineup options, our Choice, Popular, and Ultimate channel tiers, we only changed the names for the new channel li
Ultimate tv package vs new tv premium package
Been reviewing the new tv premium package vs my current ultimate tv package. Been following some links from other threads and news articles and have a few questions on this. Are there any differences in the channel lineups? My current bill says the ultimate tv includes limited basic, sports & news,
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Thank you, Brian. Just DM'd and mentioned your username in case you are assigned this ticket. I look forward to posting here in the near future to alert others that these issues are solved. Please let me know if I can provide any other information.
New Contract: Glaring Billing and Account Status Errors
Hi, We have been Comcast home consumers for over thirty years. On December 15th, we signed a new deal for 1 gig monthly internet and TV Plus. I can provide the contract receipt if helpful. However, our Xfinity online account wrongly reflects our TV plan as the Core Plan, as opposed to the TV Plus pl
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I, too, received that email about switching to my bank account for payments (enabling a $10/mo discount). Sounded great, except when I went to give permission to access my bank account, it had to be via Plaid. In authorizing Plaid to access my
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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Your link doesn’t work! How do I TALK TO A LIVE PERSON? Absolutely worst customer service ever! I’m filing a legal complaint for fraudulent activity as I believe they are purposely keeping me from canceling services!
Cancel Service Immediately
My mother is in hospital and will not go home - need to cancel service immediately so she does not incur any more charges - help!
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Very disappointed with Xfinity false claims about Apple GPS cellular watch connectivity without a cellphone nearby. I think they could be/should be sued by anyone who falls and is injured because their apple watch with GPS cellular failed to call 911
Using Apple Watch Ultra with cellular plan without having phone on my person
Pulling my hair out talking to support all day. They keep telling me that I need to have my phone connected to the watch in order for the cellular to work properly. The sole benefit of having cellular on the watch is so I can leave my phone at home and stay connected. Xfinity even falsely advertises
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Hi there, @user_4a83a7 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you had with your movie. Please be assured you reached the right person to assis
help with a recent movie purchase
acct #[Edited: "Personal Information"]. I purchased Pacific Rim" this month. I love this movie but it's a 2 hour movie and you only gave me 28 minutes of it. Can you fix this [Edited: "Personal Information"]
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elmoizme Welcome to our community forum! I rely on my service every day to work and apologize for the inconvenience this has caused. We will stick with you here every step of the way until we confirm everything is back up and running. To get the most
No service
Had a power outage today and since then I have a blinking orange light on modem with no cable or internet connection
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Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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X1
user_vmk8kz - Thank you for choosing Xfinity. Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, clic
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Shipping label blacked out. Spent over 6 hours trying to resolve No resolution
I am a Comcast customer for over 23 years with my Internet. I just transferred two phone lines over to Xfinity mobile. I got an iPhone 17 for my daughter and I got an iPhone 17 Pro for myself. The Xfinity store rep gave me a $700 credit to trade in my old iPhone 13 Pro Max. He said I would receive a
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