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My apologies! I misread your statement with the understanding you did not need further assistance after the recent technician visit. Let us know how you are still needing assistance and we'll jump right in. We're definitely here to help!
Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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user_uye363 We can further helo on our end as I do appreciate you trying/troubleshooting on your own. We can help you further through DM. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfini
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
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@XfinityAirelle I understand that the wireless box does not have a DVR and that I'd need to keep the X1 DVR box as well to keep that functionality. Is that right? How does the wireless box connect to the X1 DVR box - is that through coax - with the
Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
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Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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Your Home Network
There is no chat icon on the page to respond with personal info
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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@XfinityShawn I'm on an android and I've tried it on another phone and it shows the same stuff. I just want to see the devices connected to my wifi.
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
Question
@XfinityBradM That's all?! Thanks for your feedback?!
Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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TV ISSSUES
i AM MISSING A POWER ADAPTOR FOR MY TV, I HAVE ALREADY ORDERED COULD YOU PLEASE TELL ME THE ARRIVAL DAY
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Customer Service
The install tech who eventually installed the XER10 told me the XB8 is not working with the 2gig fiber in my area.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_uye363 What device are you currently using to access that? Can you try a different one to see if the same issue comes up?
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
Question
@XfinityAlfonso I have uninstalled and reinstalled then I signed in and out then in again and nothing. And I don't have any errors that I know of.
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
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Howdy user_pl22b5 👋 Going over what you experienced with your door sensor, I can for sure understand the concerns you have and appreciate you brining them to our community to help you with! Since it sounds like the batteries aren't related to the is
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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Thanks for joining us and sharing your experience on our community forums, user_myzlgq! This isn't at all the experience we want for our customers or how we want to conduct business. Our team would like to get more information about your experience t
CUSTOMER SERVICE REP STOLE FROM ME!
I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fi
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user_2rg10r - We understand how frustrating and concerning issues like low-hanging or cut cable wires can be. You have reached the right place for help. You can report these concerns without calling in by visiting the Report an Issue page. If you&rsq
Cut cable line need to request repair
Neighbor cut cable line while mowing, need to request a repair asap.
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CUSTOMER SERVICE REP STOLE FROM ME!
I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fi
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Billing
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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Customer Service
Hey there, @user_iwhum7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. With the installment plans, it can take up to 3 days for the plan to apply to onto the account. Once it is applied onto the account, the ser
Payment arrangement
I set up installment plan and paid the down payment with no service being restored
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user_90avxw Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Billing Issue
To Comcast Senior Management, I am writing to formally escalate a billing issue that reflects a broader breakdown in how long-standing customers are treated. As the attached billing history shows, I have been paying $63.93 per month for the most basic internet service (no TV) for several months sinc
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Need to find out my Comcast’s passwords to sign into my mail acct.
nanny90
commented
10 hours ago
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IMAP password
How to find IMAP password for Comcast
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