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Hello @user_qbe4no, thanks for the comment. Sorry to hear that you are experiencing issues with your speed. You mentioned you tested the speed. Were you hardwired to the modem or wireless?
Super slow internet speed
I need Comcast to fix my super slow internet speed. Down stream speed come to trickle, average 6mb/s despite paying for 1G package. Happen a week ago after Comcast service outage last Friday. i’m working from home and need the bandwidth problem resolve quick or will cancel service
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@user_dqqirh my email is blocked saying i am not recognized - i have deleted all cookies How have you been accessing your email? at the website or using a third party email app? Have you been migrated to Yahoo?
My Email is Blocked [Edited]
my email is blocked saying i am not recognized - i have deleted all cookies
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Thanks for taking the time to post on our community forums, user_we4d8y. I'm sorry you had a difficult time finding guidance to accessing the program you were looking for, but I'm glad to hear you were able to track it down! Has everything been worki
Customer Service Incompetence
Switched plans to 1 gig internet, streaming and 2 yrs free peacock. I specifically asked the customer service person if all I had to do was turn the TV on to make it work. She said yes. WRONG! Was watching TV, screen went black and said "something is not quite right. Call xfinity." And there was a e
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@nikolaosT i have not received any invite on both of my comcast emails. One day they stopped working and here I am So, right now you don't have access to your secondary account[s]. If you were only accessing them through a third party app and nev
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you
How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you. My bill is getting very high and I cannot afford the lost of my contract discount and the new increases we are getting the first of the month. If a loyalty contract is p
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Customer Service
etak28 Just stopping in to update the thread. The Peacock activation issue has been resolved. Please retry the activation steps and let us know if you run into any issues. *Make sure to use the Primary Xfinity ID/email address when using the Activati
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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I am sorry for the trouble you're having with the Amazon Prime app this evening. That 'something went wrong' message can certainly be a disruption to your night. You can often fix app-specific errors without restarting your whole box. Press the
I can't access amazon prime this evening
When I say "Amazon Prime" I get a message that says "Sorry, something went wrong Try again soon"
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Conversation has been started!
ISP routing issues. Experiencing significant packet loss and latency at the 5th hop of my route, routing node needs to be investigated.
Experiencing a routing issue from Comcast servers. Screen shot below is from a tech support separate from Comcast itself. I have the screen shots and data associated with the "hops" tech support has brought into question that I can provide as needed if it is not secure to post here. I've already tal
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Don’t join Xfinity
Xfinity never sent me the full amount of money to pay off Verizon for the remaining balance owed on my device. Every time I talk to an agent, a new support ticket is submitted and I have to wait another 7-10 business days for a response. It’s now been 2 months and my Verizon bill has gone to collect
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Customer Service
Thanks for the update.
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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@lawn I can't answer your previous questions except for the last one, in part. Will my comcast.net address remain intact if I accept the Yahoo T&Cs and then, after transition is complete, set forwarding on Yahoo to the 3rd party provider ? &n
Will Email Export Overwrite
apologies upfront - not a simple scenario. background : using the same coax for internet for 25 years and email address for 17 years. I have emails going back to 2008 when Comcast bought previous operator/ISP. My mailbox hovers around 90% of the 10GB limit. I regularly have to go in and remove old f
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I start to experience significant slowness recently. I am in the 98075 area. my plan is 400 Mbps. I tested with Speedtest.net multiple times against local comcast servers, and the actual speed/bandwidth is only between 25~50Mbps. Anyone from Xfinity
Super slow internet speed
I need Comcast to fix my super slow internet speed. Down stream speed come to trickle, average 6mb/s despite paying for 1G package. Happen a week ago after Comcast service outage last Friday. i’m working from home and need the bandwidth problem resolve quick or will cancel service
Question
Customer Service Incompetence
Switched plans to 1 gig internet, streaming and 2 yrs free peacock. I specifically asked the customer service person if all I had to do was turn the TV on to make it work. She said yes. WRONG! Was watching TV, screen went black and said "something is not quite right. Call xfinity." And there was a e
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Customer Service
Cancel Service
Good evening, I had just called roughly about a couple hours ago about canceling the internet service. I was just wondering if I will be receiving a confirmation email that it was processed.
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Customer Service
@user_5k2mxh, Thank you for the information. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into th
$500 Visa Gift cards For Transferring from AT&T Never Received
I transferred my service on 3 iPhones from ATT to Xfinity with the promise I would receive a $500 gift card for two of the three phones that both had more than a $500 balance to pay off the phones. After transferring the numbers from ATT to Xfinity, I asked support via chat when I would receive the
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Hi there, @user_8fd718! Thank you for your interest in adding a line. We would be happy to further help and check on the number for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”
request a specific local number if possible
I would like to add a new line for my business to my account and want to see if a specific number is available? Would like to confirm if that is possible. A previous post said yes but the instruction to match up with the current layout on the web. Thanks
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Hey @Duck007, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the Xfinity account, Xfinity Home Cameras, charges, and more to see what is taking place. Please send a direct message b
One time Charge
I just moved from an apartment to a house, and after transferring service and installing it myself I have received a one time charge, what is this charge for and why is it apart of the next billing cycle
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@whitesandybeach There are no emails in my inbox for the last two months. I am accessing on my laptop and directly logging into my xfinity account. I have checked storage and I am not over the limit. When logged in to the website, clic
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missing emails from inbox Help!
There are no emails in my inbox for the last two months. I am accessing on my laptop and directly logging into my xfinity account. I have checked storage and I am not over the limit.
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