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$25 Echeck/EFT Return Fee dispute
Hi, I noticed a $25 Echeck/EFT Return Fee on my latest bill. I’m enrolled in AutoPay, and I wasn’t aware that the payment had failed. I’d like to understand why this fee was charged and whether it can be waived as a one-time courtesy. This is the first time I’ve encountered this issue, and I’ve alre
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Billing
Same issue. 10/1 post game horrible quality issues.
Braves Vision
I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very
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Will we be expected to put in our comcast account password in order to access the yahoo mail system, or will we be given a temporary password with which to set up the transferred service on the yahoo servers? I'm quite leery of giving out the passwo
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_2239w4 forgot my password but just changed it in the apron my phone and now have it on my phone but not on my Mac Any time you update your password you have to update each device that you fetch your email on with that new password.
Can't get in to email
I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.
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@user_x98c3x I’m trying to respond to the last person that posted, but I’m not able to find that post when I click on this it doesn’t open up for the whole discussion so apologies. Perhaps it wouldn’t have been such a night
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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No changes have been made since I opened the account. I have not been able to access my account for a while. I tried reaching out via phone call a while ago and it did not resolve.
Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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Unlink peacock
We recently moved and I need my peacock unlinked from my old account
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Xfinity Stream Website
Hi there, @user_9vjhjv! We are glad to further help with accessing your account. I understand that can be frustrating when you can't use the self service options. I like those too! Have you made any recent changes to your account or plan? Is this hap
Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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user_cxulu2, I'm sorry to hear you lost your device. Have you had a chance to try the steps listed by @DreamSayerZ? In the meantime, you can read about how to suspend your line or file a claim if you are certain it's been lost by visiting this link:
I have misplaced my Samsung Galaxy S25 Ultra..
You think I would be better prepared or learn from past mistakes, but I obviously haven't. Recently I have misplaced phone and now it is dead. When I call it it goes straight to voicemail. I tried logging into my google account and to no avail cannot get around not being able to remember the passwor
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Hello Again, I am experiencing a severe upload speed bottleneck on my XB10 gateway. I have my Mac Mini M4 Pro connected directly to the 10G port on the XB10 using CAT 6 Ethernet cable capable of 10G speeds. My internet package should be at 2GBP
Requesting a Firmware Re-provision for XB10 Gateway
My XB10 gateway is experiencing severe upload packet drops at standard MTU1500. Can someone at Tier3 audit PLEASE check my rate codes and re-provision the FDX bootfile to my modem. (XB10 CAT6a patch10G port straight to Mac-Mini M4 pro 10G port) Issue is MTU1500 brings my upload speeds down to single
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Unfortunately, there is an electrical problem with our home. It appears that between 13-18VAC electrical voltage is leaking onto our home's ground wire, which is bonded to the ground block at the coaxial cable entry. Due to this, the coaxial c
Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All
We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate
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Ghost Porting Issue? Newly transferred phone line from ATT to Xfinity now active and being billed by both carriers!!!
I switched a phone line from ATT to Xfinity a week ago and was assured that everything was completed in the Xfinity store. We even verified the phone line was transferred and active on the Xfinity mobile network via physical SIM card into an iPhone X. However, the old iPhone 7 with physical SIM is s
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Devices
Website is Terribly Slow!!! Oct 2026
Why is the INTERNET PROVIDER'S website SLOW?
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Sign-In and Account Management
Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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Sign-In and Account Management
(Had to spend an hour, or so, to calm down before I sent this.) I subscribed to NHL Center Ice a few days ago to specifically watch Wild games, then discovered I couldn't watch the game tonight due to 'regional restrictions.' Spent an hour wit
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Repairman came, he was stumped. Gave me a new gateway, ran new coax outside, ran his tests, called in… no luck. Told me he was going to talk to the head technician or like. Two weeks ago, I’ve heard nothing. But I did find something I didn’t know… I’
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Hello @user_cucktg, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct me
XfinityChelseaB
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Cancel
I tried through the app. I want to cancel my service.
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