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No, I have all but given up hope on making 2.4 devices function on xfinity. I have the XB8-T modem/router. I found an older Verizon phone that works only on 2.4 for wifi calling. The only way I can get it to see the xfinity 2.4 connectio
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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Thanks for reaching out @J51Janisch! I’d personally be concerned if I wasn’t receiving incoming calls and was told a service I’ve been paying for is not on the account. This is something we can take a closer look at from our side.
land line not taking messages
Have had a land line with Xfinity for many years. [Edited: "Personal Information"]. Not taking messages.When I try. to retrieve messages, Bottvsays dont have this service which I have been paying for for a long time. Also can call out but incoming calls seems to have notably decreased. Noticed chang
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Do you all have a phone number so that I can speak with some one, I am not getting a response from the direct message
Burying a Line
Hello, I had a line cut and the technician came out and put a new line and set up an appointment for me to have the line buried . I did receive a text that said the following " Hi, Xfinity Assistant here. Before we can get to work on burying your Xfinity cable line, I need you to verify some info Fo
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Thank you for reaching out to our team. There is not an additional charge for an upgraded device, the monthly equipment lease fee is the same for all devices. I will be happy to look at the equipment on your account from here for you. Can you send me
ESPN Unlimited Required Hardware
I, like many others, activated the ESPN Unlimited offer from the received email. When I try to access it on TV, I get a message that I need new equipment for this functionality. Does my current Xfinity box not support ESPN Unlimited? And if it doesn't, what do I need and what is the additional per m
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NBC is having the same issue as Fox
Both NBC and Fox have audio and video issues that gave been ongoing for weeks.
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Channels and Programming
@CMP1057 @XfinitySara @XfinityBillie @XfinityMarshante @XfinityNatalie @XfinityShawn In June of 2025 Comcast removed the ability to see all your email accounts at connect.xfinity.com . Some customers, like myself, los
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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Go to Settings, Apps, Mail, Mail Accounts at the bottom is "Fetch New Data". I changed my Comcast account to Fetch. This helps, but I still have to enter my password several times a day. I had the problem on my iPad, iPhone, my wife's Apple de
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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Ting 0, Xfinity 100
I signed up for trial on Ting, reportedly 2G up and 2G down,the most i got was 8G up and down. The instalation was horrible, the customer service was horrible. We went back to Xfinity. Customer service is great.
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Xfinity Compliments
@user_ovl6e7 Thanks for adding a post to the community. Placement is arranged by the easement location, and the permits provided by the local city/county. It's not a guarantee but we can see if the box can be moved. Send us a direct message with your
Can I request a location change for a new in-ground box
Can I request Xfinity change the location of what looks to be a proposed in-ground box location? I'm not thrilled but I know they have an easement, however, it looks like their plan is to put it in the middle of our front yard. If it's possible, how can we request it be moved it to the side so it's
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Hello user_fwuf7i, thank you for reaching out in our Xfinity Community forums. We are here and will be happy to help. The information we need is considered private, so, if you would, send our team a direct message with your full name, the name listed
Burying a Line
Hello, I had a line cut and the technician came out and put a new line and set up an appointment for me to have the line buried . I did receive a text that said the following " Hi, Xfinity Assistant here. Before we can get to work on burying your Xfinity cable line, I need you to verify some info Fo
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@XfinityJeniece wrote: "... Do you know what model your Xfinity modem is?" As you really should know, https://www.xfinity.com/support/articles/broadband-gateways-userguides says: Model numbers: CGM4981COM Friendly model name: XB8
Can't find 2.4 Ghz SSID to connect CGM4981 modem to my printer ...
Folks, I can't find an SSID for a 2.4 Ghz connection, which my printer requires. Help!
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Burying a Line
Hello, I had a line cut and the technician came out and put a new line and set up an appointment for me to have the line buried . I did receive a text that said the following " Hi, Xfinity Assistant here. Before we can get to work on burying your Xfinity cable line, I need you to verify some info Fo
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Customer Service
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type
Internet stop working every night.
At around 12:30 midnight every night my internet would automatically stop working, and no matter how many times i run troubleshooting it wouldn’t work. Got a new modem but still facing the same problem. But it would start working fine again in the morning.
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Id Verify
I submitted identification over 3 days ago and have yet to receive a follow up email that it was accepted. I was wondering when exactly i would get a email back?
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Devices
user_qg64z9 Can you try using this link https://www.xfinity.com/support/articles/update-account-preferences and let us know if this works?
Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile
We recently switched back to Xfinity Mobile. We have been Xfinity customers for wifi and security all along. The Xfinity preferred email has been changed a while back. However, when we went back to Xfinity Mobile- all the order confirmations went to the old personal email. How do I get the Xfinity M
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Box in yard
The cable box in my neighbors yard is lifted off the base and exposed to the elements. We have been having some issues with our reception lately, could this be causing some of our problems? My address is 460 Society Hill Circle. Mountville Pa.
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X1
I pay the bill for [EDIT: Name], my brother, and I need to change his address to mine so I can receive his bill. His account number is [EDIT: account number]. I am his sister and both of us have an account with xfinity. My name is [EDIT: Name], but
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change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
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