Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin

I have my home phone with Comcast’s and want to make my number unlisted an removed from databases

I have my home phone with Comcast’s and want to make my number unlisted an removed from databases

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.

Hello, I'm hoping to find a resolution here for a serious issue that has rendered my personal modem useless for the past two weeks. The problem was directly caused by an Xfinity agent, and I have the entire incident fully documented, including my modem logs. Here is a summary of the events: The Init