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Hey there, @user_bagfmf, thanks for reaching out through Xfinity Forums regarding your roaming charges. We would be happy to take a look at your billing details. Can you please send us a direct message with your full name and your full address?
Excessive Roaming
This seems to be a recurring issue for Xfinity customers. Upon arrival at my overseas destination on September 2nd, I purchased a local SIM for data. Despite this I was still charged for data usage. An agent removed the charges, confirmed my roaming was disabled, and ensured me that I would no longe
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@BIslander so Comcast, send me the wrong box then? Unfortunately, don’t seem to be able to post a screenshot here, but Comcast did send me an email confirming that I had ordered a 4K box.
No option for 4K resolution in settings
yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back. I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is
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@BIslander so Comcast sent me the wrong box then? unfortunately I can’t seem to post a screenshot, but Comcast did send an email confirming I had ordered a 4K box
No option for 4K resolution in settings
yesterday I ordered a 4K box through the Xfinity site and receive it today. It looks like the model is XiD-P Because that’s what it says on the back. I hooked it up to the TV and everything seems to be working fine. However, when I go into video output resolution on the settings, The best option is
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Thank you for sharing these details, @user_vdxa1v. I understand feeling frustrated when you didn't see the credits for your new device. Our team is happy to further investigate this for you. We don't want to see you leave and hope to get this turned
Xfinity stole my phone
I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T
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Pretty slick-get my favorite phone and then don't deliver on your offers.Theft. The coral flip 7 was 8 months old and unlocked; I was to get nearly $28 a month to trade in for the fold 8. The phone was new condition; I got online when fold was comi
Xfinity stole my phone
I have screenshots of the deal; Xfinity stole my new Flip 7 and instead of the $1100 trade in and $200 visa, they charge full price. Their AIs just keep typing the same excuses; the only way to resolve is to report my phone as stolen and have my CC company dispute any charges while I switch. NEVER T
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Setup 3rd Party Router on Fiber
Trying to do this: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet Read this: https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4 Posting so I can DM support directly.
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Your Home Network
Hi, @user_s8gb1i! Thanks for reaching out about the account. I hope you are getting settled into your new home. We are glad to check on this and ensure things are perfect. The final statement with the billing corrections comes by USPS mail a few week
Kept getting charged after disconnecting with rep on phone call.
Good evening, I recently cancelled my service due to moving into a new home in a different city that does not have Xfinity available. I've been disconnected for about a month and had already switched to another provider for the remaining tenant. Somehow I got charged for the current month. Please he
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As I have said several times...I already submitted a direct message. See https://forums.xfinity.com/conversations/x1/set-channel-manual-recording-button-missing/6a7c8a38b3ed1847a094da54?commentId=6aceaa51ab33d11226eba003 for the disappointing result
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Hey there, @dayanymacias, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear that you are leaving Xfinity. We can assist you with the disconnection. Can you please send us a direct message with your full name an
Cancellation Request
Hi, I'd like to cancel my Xfinity Internet service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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A similar problem happens recording CNN. CNN regularly changes the name of programs (including things like "special report" or "countdown to election" or "election update" or "debate" or "with John Smith" (which changes every time they change report
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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user_o4hdss Hello, I am sorry you are having issues activating your Peacock Premium account. Are you using the same email used in your previous account?
Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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Hello, and thanks for reaching out here on the forums, user_iv2dz9! I apologize that Google Pixel phones are not yet compatible with the WiFi PowerBoost feature. As stated on the WiFi PowerBoost page, the only devices that are currently eligible are
Pixel phones and Mobile Wifi Boost
When will Pixel phones get Mobile Wifi Boost. It seems crazy Xfinity sells those phones and simlutaenously advertises the Mobile Wifi Boost but the two are currently incompatible! That's horribly misleading!
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Hey there, @user_g259vh, thanks for reaching out through Xfinity Forums regarding your DPP. We would be happy to look at the details of your promotion and DPP balance. Can you please send us a direct message with your full name and your full address?
DPP iPhone watch promotion
If a DPP $300 iPhone watch is started and the mobile plan canceled early, the promotion ends. Does this mean that the REMAINING balance on the 300 is now owed?
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SJJAX. I completely understand why you’ve lost confidence after having to contact us multiple times, especially after being told the previous bill would be your final one and then receiving another. We’d be happy to take a closer look at
Xfinity call center is not trustworthy
I have contacted Xfinity customer service multiple times regarding an incorrect mobile bill, most recently on October 15, 2026. The issue is that I was charged $20.43 for a mobile service associated with number xxx.xxx.0407, even though that mobile line had already been discontinued. Frankly, I shou
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Warriors Games
I wanna be able to watch the Warriors game so what do I have to pay you just to see the Warriors only
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Plan
Hello @user_52v0af, and thank you for reaching out here on our Xfinity Community forums and sharing your experience. We appreciate you taking the time to share what happened during your visit. We can understand how frustrating it would be to come int
Complaint about in-store employee
I need a new remote. I was instructed by an xfinity chat agent that I could avoid the shipping fee by driving to my nearest xfinity store to pickup a remote. When I arrived an employee mumbled that they didn’t have any and refused to offer any other assistance. I would like a replacement remote with
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Hey there, @hank_11, thanks for reaching out through Xfinity Forums. We are happy to help you with finding a new promotion. We do not want to lose you as a customer and want to ensure you are getting the best value for your services. I see you sent o
Promotional Offers for Existing Customer
Hi Xfinity, My current promotional offer is expiring next month. At normal price, Xfinity will be much more expensive than switching to AT&T. I was wondering if there were any offers for existing customers that could keep me from switching over. Thanks
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Hey there, @4dougobrien, thanks for reaching out through Xfinity Forums regarding your billing details. I completely understand how frustrating it would be to have two payments processed when you only intended to make one, especially when this happen
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Double Billed
I was on the phone with an agent from comcast and it was taking forever for them to process my payment so I decided to log in online and make my payment there. After I make my online payment the phone agent says OK I got your payment processed sir! and I was double billed. My bank can't cancel the p
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