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I never got this resolved. I was left with no choice but to switch to another plan at $50/mo. So in the end I'm paying more than I *should* be (if the loyalty discount had worked as stated), but less than the $67/mo they were trying to charge
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
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Getting same answer from DM. I am shocked that customer service can't resolve this or arrange a return label for these circumstances.
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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Bring your own device incentive
We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email
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Devices
kjcece - Thank you for your feedback and for joining us here on the Xifnity Forums for an update on your services. You've reached the right team for help. I know how important it is to stay informed when your service isn’t working the way
Service down for a week
I’m gonna lose it. My service has been down since Monday. They’re working on the lines. Blah blah blah FOR A WHOLE WEEK? Can’t get a real person to talk too to save your life. I’m in Sterling Hts. I WANT HELP NOW. I have done everything their robot told me to do. When will this get fixed?
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Hey there, @user_ugtwju, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to take a look at your bill to ensure you are getting the best value for your services. StreamPix is a movie library. Here is a link with m
What does streampix mean
I'm a senior citizen trying to explain to my husband why our xfinity bill is over $400.00
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@user_o7rsx4 I wouldn’t have even gotten the phone if I wasn’t offered the trade in so now I’m just annoyed at the fact that they had me send it back. I could have at least kept it as a backup or something
Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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Don't belive the promos - No trade in credit given
back in november i traded in my iphone 13 for the new 17 in order to take advantage of the trade in credit for the 13 pro. I had to pay for the new phone up front and they said when my trade in was shipped i would recieve the $700 credit back. I never got the credit. I went through the chat agent, t
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Plan
raubitsj - Thank you for your interest in Xfinity! We can help. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if n
Requesting Gigabit x10 / Gigabit Pro Serviceability Check.
I am looking to get a serviceability check and site survey initiated for the Gigabit x10 pure fiber-to-the-home service. Could an official representative please reply so I can send a Direct Message with the exact site address and my contact details? Thank you!
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this same exact thing is happening with me. i've been bounced around and promised things that were never fulfilled, it is beyond frustrating and i will be leaving xfinity as soon as i can if this cannot get resolved
Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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@user_ys2yiu Thanks for adding a post to the community. As well for detailing your experience. Which number did you call?
I want to know if we get scammed
I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee
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Hello @user_0u804c, thank you for taking the time to leave a post. Have you had a chance to report this to our Customer Security Assurance (CSA) Team?
Cybersecurity.
Today I noticed that my cybersecurity started to work when I visit your website: https://customer.xfinity.com/ https://assets.xfinity.com/assets/dotcom/lzchat/xfinity_lzchat.js You have some kind of dangerous script - JS/Packed.Agent.W
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How to drop one line from my account?
Hi, I want to drop a line from my account. I don't see a way to do it from the xfinity mobile website. Is there a way to do that online or do I need to call/go into a store? Thanks
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Disable Xfinity voicemail service.
I have an answering machine. Have had it for 30 years. Apparently, from time to time, Xfinity has intercepted my incoming calls and recorded messages have piled up until recently when I got a notification that my Voicemail box is nearly full. Hmmmnnnn…. ’What voicemail box?’ How do I turn off Xfinit
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Home Phone Features
Hello user_419r3b thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! Did the email you receive mention transitioning to Yahoo email? Upgrade your Comcast.net email experience to Yahoo Mail &nbs
What are the changes to my xfinity email
I received an email about MyXfinityEmail. They would be discontinuing the old version of my email account on Feb 19, 2026. To avoid losing access to my email, I would need to upgrade to the latest version ASAP. I tried, I don't understand how to use the new version. I want to keep my old version, no
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3 pages of essentially the same problems reported, with tech reps making the same suggestions and not 1 person has said "thank you, that worked!" Please, techs, stop giving the same suggestions. They are NOT working for anyone. Something
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Same issue. I am using Outlook for Windows, IMAP. It was working until a few days ago - the last time it connected was Sunday, Feb 15, 2026 at 10:04PM EST. I haven't changed ANYTHING. Everything is updated. What changed on Xf
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Hey there user_tm1zqe thanks so much for taking the time to reach out here via our Xfinity Forums! The former tenants equipment will need to be returned, unless the complex has pre-installed modems, then they stay with the unit. To upgrade to an XB8
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Upgrade Router
current gigabit internet customer with a XB7 and would like to upgrade to XB8. i found a XB8 in a home after an past tenant moved out. can i use it or do i need a new one from Xfinity? Thank you!
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