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Please do, and thank you for also confirming your current macOS and email client. If you're able to login to Xfinity, then we know the issue is likely with the Apple Mail configuration. Also, please ensure that Third-Party Email Access vi
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Hello @zachwad22, thank you for reaching out on our community forum. Have the issues resolved since the technician visit?
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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It is enabled. I have access to the admin panel, the homepage suddenly lost the subpages recently.
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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Router Trouble
For the last couple of months I've been experiencing frequent internet drops when using zoom for work. It's very frustrating. I did an internet speed test, and that seemed fine, as long as the signal was coming through, but the connection would still intermittently drop for a minute or two, between
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Your Home Network
Internet is soooooo slow
I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wai
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Devices
@drb_data the last time I tried, I could NOT login to xfinity.com’s website without changing the password. I’ll try again.
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
@XfinityAlfonso I’m using apple mail. My MacBook is running MacOS 26.2
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
activate peacock premium
how do I activate Peacock Premium that is supposed to be free?
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Xfinity Stream Website
After working with google AI, I discovered that my iPhone (ios26.2) was always setting up my account as POP, not IMAP, and the only way to force it to IMAP is to delete the old account, add a new account, and PURPOSEFULLY enter a wrong password on th
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
@user_9w1092, I understand that this is frustrating. If the customer assurance department is not able to retrieve the email then unfortunately it has been deleted from the system and we will be unable to retrieve it. Our customer security assurance t
Email account recovery
Hello - I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?
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Unable to use my free peacock subscription
I've followed the instructions. It says I'm activated and takes me to peacock but doesn't show that I have a subscription. Have attempted to access online and on roku. Neither work.
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Channels and Programming
Hello @user_mfixdp, thank you for taking the time to share your experience with us. I am saddened to hear that it has been unpleasant, but you have come to the right place for help. Let's take a look at your account to determine what could be holding
Xfinity: 👎
Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate a
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I'm logged in, but it says 404The page could not be found or you don't have permission to view it. When I click on your link.
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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I appreciate the confirmation and am happy to provide clarification regarding the questions you laid out. Some benefits of migrating to Yahoo's email servers include enhanced security features and improved spam protection, access to a built-in calend
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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Hi user_asu86d, thanks for reaching out through our community forums! Sorry to hear that it seems the wrong line was buried. You're in the place for help and our team can definitely take steps to ensure the correct line is buried. Please send us a di
Getting a line buried
Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line! How can I get this resolved asap! The line runs right across my driveway!
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When signed in, are you not seeing the chat bubble in the upper right-hand side? You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging Can you try this method and let us know if it works?&
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
Question
Xfinity: 👎
Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate a
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Customer Service
I have been a loyal customer with xfinity for over 5 years. Love xfinity, never have an issue. For the past 3 days I have been getting the run around about getting my service restored. My bill was high, I was on a payment plan, I could not pay and as
Corporate number
Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint
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Equipment ownership
Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast
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Customer Service
user_s6in38 thank you for using the Xfinity Community Forums page to reach out today. Just to confirm, are you referring to a passcode for the bank app in particular or the cellular device itself?
XfinityMarcus
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passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
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