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@Mxaskswhy4 Did the secondary account get an invitation to migrate to Yahoo? If not, your wife's comcast.net email should still be accessible from the website.
comcast email password for secondary email account
I migrated my primary email to Yahoo. When I tried to migrate a secondary email account, I got a password error. I click on "Forgot Password" and Comcast says it's Yahoo problem. Yahoo says no, you need to get a password from Comcast yet. I am unable to get a solution from Comcast Assistant and no p
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I completely get why you're confused @Ilikestuff17! Getting hit with a surprise bill two months after moving out is incredibly stressful, especially since you did your research and confirmed everything beforehand. If you could send our team a direct
Charged for modem rental
Hello, Hoping somebody has a solution. I moved out of an apartment that had xfinity communities. Each unit had it's own modem that was pre-installed with the unit. I moved out of the apartment two months ago and received a notice this weekend that a 150$ charge was posted. After lengthy discussion w
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Hello user_59bpl5 thanks so much for taking the time out of your day and reaching out to us here via our Xfinity Forums and sharing your recent experience. I can fully understand your frustrations with not feeling heard and hearing conflicting inform
How to report Rude customer agent ? Or misconduct
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
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@Anon2 Unless Xfinity finds me a better rate soon, I will likely be cancelling my 30+ year account. I have chosen to NOT move my family’s Comcast.net email to Yahoo (b/c Yahoo [Edited: Language]). I found this Xfinity article that seems
Email access after account closure?
Unless Xfinity finds me a better rate soon, I will likely be cancelling my 30+ year account. I have chosen to NOT move my family’s Comcast.net email to Yahoo (b/c Yahoo [Edited: Language]). I found this Xfinity article that seems to indicate that we can keep our email accounts even after we cancel:
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@leechu hello support! Please help, I am trying to delete my Comcast email account ([Edited: "Personal Information"]) but don't know how, appreciate if you can do it for me. Thank you Best way is to just not access it, either through the website
xfinity support
hello support! Please help, I am trying to delete my Comcast email account ([Edited: "Personal Information"]) but don't know how, appreciate if you can do it for me. Thank you
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Good afternoon @user_rc4if8, and thank you for reaching out on our Community Forums regarding your service issues. We appreciate the opportunity to help. I see that you mentioned your device shows as connected, but you're receiving a captive messag
Internet not working
Our home internet is not working but says it’s connected and then we get sent a captive message and it’s not working. What are we to do to fix this?
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Charged for modem rental
Hello, Hoping somebody has a solution. I moved out of an apartment that had xfinity communities. Each unit had it's own modem that was pre-installed with the unit. I moved out of the apartment two months ago and received a notice this weekend that a 150$ charge was posted. After lengthy discussion w
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Billing
Hi there, @user_8dumdi! We can look further into this with you. I will need to access your account to find out where things are at with the steps already taken. Please send us a direct message with your full name and complete service address to &ldqu
Urgent: Request to Honor 14-Day Return Period – Ticket [Edited]
Dear Xfinity Customer Care Team, I am writing to formally document an issue regarding the return of a recently upgraded mobile device and to request your urgent assistance in resolving it. I recently upgraded my phone through Xfinity. My previous device was a Samsung Galaxy S25 Edge, which I traded
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Hello @user_p04q93 thank you for reaching out. Was this in 2025 that you verified your military status or in 2026? The $180 gift card was no longer offered starting in early 2026. While we frequently update our military appreciation offers, the speci
Military $180 gift card incentive
I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email
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How to report Rude customer agent ? Or misconduct
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
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Customer Service
Military $180 gift card incentive
I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email
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Customer Service
user_bftj6k thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to report damage that occurred on your property. Let's get a ticket opened on this issue together. Please send us a direct message
Comcast damaged our property
Hi, it is August 17,2026 Comcast damaged our property by putting deep ruts in our yard with their boom trucks. They tied off a line to our tree half way through our yard that was unnecessary and damaged our property with the weight of your vehicles. We need our property fixed.
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Thanks for the repeated empathetic comments, but none of them answer my questions. You can - and should - apologize and make amends for unnecessary damage such as failing to notify customers of upcoming extended service interruption. You can -
Virtually no internet service for a week
My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc
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Comcast damaged our property
Hi, it is August 17,2026 Comcast damaged our property by putting deep ruts in our yard with their boom trucks. They tied off a line to our tree half way through our yard that was unnecessary and damaged our property with the weight of your vehicles. We need our property fixed.
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Customer Service
Hi there @user_f5w1ls, and thank you for reaching out on our Xfinity Community forums. I can understand how frustrating it can be when you're trying to get additional assistance and don't feel like you're getting connected to the right team. To help
Escalation Dept
I need to speak to somebody in the escalation department and the people answering the phones will not connect me
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user_m2e30c, Hi, thank you for reaching out. Did you have any specific questions about your account or services?
XfinityVianney
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5 hours ago
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Account info
Do you have my account information?
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