Xfinity Community Forum

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Credit outage

Requesting a credit since er had outage from 8:30 am up to 5:30 pm

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

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Make sure my cancellation went through

I need to make sure that my cancellation went through, on my old service: account number [Edited: "Personal Information"]

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Xfinity is a[Edited: "Language"] JOKE, if so many people are having the exact same issue why cant they or dont they fix it? They dont care, they have your money. [Edited: "Language"]

user_BullyDog4466

commented

11 hours ago

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Apple TV StreamSaver subscription activation problem.

I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting

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@BIslander Thanks so much for the feedback !!

EG

replied

11 hours ago

to the conversation:

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Cannot Access my XB7 Gateway

I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

11 hours ago

to the conversation:

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Refund from may 11 2026

I do not know why I have not received my refund of 10$ it was processed on 5/11/26

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Refund from may 11 2026

I do not know why I have not received my refund of 10$ it was processed on 5/11/26

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Billing

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@XfinityBrianH Golly gee..... That link looks mighty familiar........ 🙄

EG

commented

11 hours ago

to the conversation:

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advanced security

where is setting for advanced security

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Looking for cheaper plan

Need to cut expenses and considering dropping Xfinity. Can you give me a better price, better plan?

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Plan

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Hi there, @user_sxj78k! Thank you for reaching out about activating RES messaging on your iPhone. I apologize that has been giving you trouble an am happy to further help. Do you have RCS messaging turned on? In the Settings app, tap

XfinityRay

commented

11 hours ago

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RCS messaging

I need RCS messaging activated on my iPhone. The system has been trying to activate for three days now. Ready to cancel Xfinity if this issue can not be corrected ASAP.

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hammond1 Thnaks for reaching out with your questions about Advanced Security, You cna find instructions for using the Xfnitiy Advanced Security settings at the following link https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-securit

XfinityBrianH

commented

11 hours ago

to the conversation:

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advanced security

where is setting for advanced security

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Bulk account support

I’ve called in multiple time to get the cable portion of our HOA bulk account set up. Even getting the Internet set up was a nightmare but I now I’ve called in three times and had a message chat one time. Despite providing the account number and address, I’ve been told there is no cable on the accou

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Devices and Equipment

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Hi there, @user_y8a683 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry for the inconvenience, I can most definitely look into your billing concerns. Please be as

XfinityRichard

commented

11 hours ago

to the conversation:

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Internet Service change and frustartion

Subject: Formal Complaint Regarding Xfinity Customer Service and Account Mismanagement Date: May 20, 2026 To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my recent experience with Xfinity customer service. On May 4, 2026, I contacted Xfinity to co

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Neighbor got comcast and now I don’t have internet

I have been a customer for years, no WiFi problems since moving in. Until this morning when neighbors got comcast box installed and now I have no WiFi. I see other posts people saying the same thing. Now I have to wait days for tech to come out, and it’s gonna be on my birthday. Wife works from home

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Your Home Network

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Thank you very much for sharing that here. I am glad that you have that admin login page.

XfinityJohnG

replied

11 hours ago

to the conversation:

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Cannot Access my XB7 Gateway

I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF

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Xfinity Says Replace My Nighthawk CM3000 Modem

Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa

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Your Home Network

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Nice! That's some convenient timing for sure, but as long as you're connected we'll take it 🙌 Please let us know if there's anything else we can help with before getting your post closed up 👍

XfinitySeth

replied

11 hours ago

to the conversation:

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Cannot activate gateway

As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?

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@XfinityJustinC Thank you for reaching out! I was activating an Xfinity gateway that I picked up just this morning. The equipment was added to my account at the store. I also attempted to activate the gateway numerous times with n

Sherlock717

replied

11 hours ago

to the conversation:

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Cannot activate gateway

As many folks do these days, I’m trying to work from home. I replaced my gateway this morning and now it won’t activate. I’ve chatted with an agent and that got me nowhere and the soonest appointment I can get is two days from now, any ideas?

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Internet Service change and frustartion

Subject: Formal Complaint Regarding Xfinity Customer Service and Account Mismanagement Date: May 20, 2026 To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my recent experience with Xfinity customer service. On May 4, 2026, I contacted Xfinity to co

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Customer Service

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Thanks for meeting us here in our community, @user_opdrhj, about your cancellation. Your confirmation email can take up to 24 hours to generate. I am happy to look into this request for you. I'll just need to get your name and complete service addres

XfinityLinda

commented

11 hours ago

to the conversation:

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Cancelled Services but No Confirmation Email.

I just cancelled services with Xfinity today via a phone call. However, I did not receive any confirmation code or email at all. Is there a way I can be sure my account was properly cancelled? I called back an hour later after I never received an email, and the next customer service rep had a differ

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Make sure my cancellation went through

I need to make sure that my cancellation went through, on my old service: account number [Edited: "Personal Information"]

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Customer Service

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