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user_62s8iy We appreciate you reaching out to us over our Xfinity Community Forums. I'm sorry to hear you are unable to gain assistance from the Xfinity App or Xfinity Assistant. We would be more than happy to help get you pointed in the right direct
Intelligence?
The AI assistant from xfinity is all artificial, no intelligence. A complete waste of time and an insult to me as a customer. Completely unhelpful. I'm trying to get help with one thing and so frustrated that I can't wait to switch carriers.
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I canceled. The is the Accepted Answer.
NOW TV Roku Sign In Broken
I have NOW Internet and NOW TV. I am able to log into Xfinity Stream app on Android and FireTV, but not Roku. I get the error below when I sign in, can you please help? Error: Unfortunately we cannot support high speed data customers without a video subscription.
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user_h81ty5 Happy to hear you were able to get that reported. Let us know if you have any other issues. We are here to help 7 days on this platform!
Bookmine.co won’t load on Xfinity but works on VPN/mobile
The website bookmine.co does not load when connected to Xfinity internet, but it loads immediately when using mobile data or a VPN. I have already: Restarted my modem Flushed DNS Changed DNS servers (Google 8.8.8.8 / 8.8.4.4) Disabled Advanced Security This is not a device issue since it happens on
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Never received my Amazon gift card
I never received my Amazon gift card worth $200.
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Customer Service
@XfinityAdrienne Thanks I reported the issue with the link you provided, I hope this gets fixed soon.
Bookmine.co won’t load on Xfinity but works on VPN/mobile
The website bookmine.co does not load when connected to Xfinity internet, but it loads immediately when using mobile data or a VPN. I have already: Restarted my modem Flushed DNS Changed DNS servers (Google 8.8.8.8 / 8.8.4.4) Disabled Advanced Security This is not a device issue since it happens on
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Jay_bear We appreciate your feedback. I want to get more information from you regarding the issue. How many devices are you trying to upgrade to the new iPhone?
"Over the total number of lines" error message?
I have 10 lines, with two phones that are under payment plans. (We have a large family.). I am trying to upgrade my phone to the iPhone 17 Pro Max. I visited the Xfinity store near me yesterday, and there was some sort of error systemwide whereby they could not upgrade me. They told me to come back
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Xfinity scam call
I got scammed with Xfinity fake call regarding the 50% discount. I was surprised that they had all my account details like monthly bill, billing address, name on the account etc. Did Xfinity have a data breach?
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Billing
The lack of a promised answer with the promised timeframe, followed by a non-answer, is emblematic of the Xfinity Mobile experience.
"Over the total number of lines" error message?
I have 10 lines, with two phones that are under payment plans. (We have a large family.). I am trying to upgrade my phone to the iPhone 17 Pro Max. I visited the Xfinity store near me yesterday, and there was some sort of error systemwide whereby they could not upgrade me. They told me to come back
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Obligatory how am I supposed to download my alarm system certificate
Because the website just refreshes into oblivion and I need this for my insurance.
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Devices and Equipment
user_q2iht6 That's a great question! The bad actors posing as Comcast employees are using phishing tactics to gain just enough information to access an account. Take a look at all the latest Cybersecurity Alerts our Customer Security Assurance has po
Target gift card scam
Don’t fall for this Xfinity will not ask you to pay using target gift cards. Think about it. These scammers are good. I call them every week I speak to a guy called Jimmie. He’s got an Indian accent like most of the people you talk to to when you call Xfinity but he’s a scammer. I tell him that. I’v
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This is happening to so many people. The device they are on, and the operating system, and the browser - these are very varied. lt's definitely something in Xfinity email that has just recently changed and caused this. Please please have some
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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No thank you. I’ve tried too many times and been lied to every time. I’ll pursue filing a formal complaint and with the bank.
Stole My Money and Won’t Return
Was to refund my money last week. Didn’t. Then said in 4-5 hours. Didn’t. Then talked to 5 different “people” who all said different things. Still no money. They took my money fraudulently really fast, but keep saying they’ll give it back but don’t. Plus, I moved and because they don’t offer interne
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Hello @user_8kysuc, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Do you by chance have an Xfinity Mobile Care Device Protection Plan?
My phone
My phone fell, the screen is scratched and damaged,and the battery seams to have been damagded because ever since it fell it has been running out of battery very rapidly, and turning off
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Xfinity Support
I am having issues with our TV Boxes getting the XRE-00250, code. It randomly started happening. Internet modem attached to our account works still.
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X1
Disgusting Customer Service
Technician came to fix cable and ended up cutting my Wifi which runs the entire house. Comcast refused to come back and fix it, i refuse to be treated like a third rate customer. Services are being cancelled after 8 yrs. I do have much much more to say but cannot be bothered. Their customer service
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Customer Service
Schedule technician appt
Please help me schedule an appointment for a.technician to set up my new cable boxes and phone
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Customer Service
user_daw312 - Thank you for your feedback and allowing us the oppurntunity to assist. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this wit
Speed issues only at certain times
Hi, I am posting this here in the hope someone from Comcast will address this. I have Comcast 2100/300 service. In short, mostly at night (but sometimes in late afternoon) download speed from the router or a direct connected/ethernet MacBook Pro starts at 2300-2400, then slowly drifts down to 1700-1
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FYI you can see the variation even today (below). Only twice is it above the advertised speed for my service, 2100 Mbps. There is no doubt in my mind the tech will come out when speeds are fine, and with the status of the signals/power etc. inside th
Speed issues only at certain times
Hi, I am posting this here in the hope someone from Comcast will address this. I have Comcast 2100/300 service. In short, mostly at night (but sometimes in late afternoon) download speed from the router or a direct connected/ethernet MacBook Pro starts at 2300-2400, then slowly drifts down to 1700-1
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user_8nnftw Thank you so much for stopping by for help with your Xfinity stream app not reflecting that you are at home connected to your home wifi. Have you already checked out the stream app support page for out-of-home errors?
XfinityAmandaB
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6 hours ago
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Stream app will only show tv go channels when connected to home network
Stream app will only let me see tv go channels. I have logged out and back in, Uninstalledand reinstalled and still not working. I have verified I'm using my wireless internet and it is happening on all home devices (tvs, phones, and tablets).
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