Xfinity Community Forum

user_75sa7g, thank you for sharing that with us. Take a look at this link and see if your equipment meets the requirements. https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

XfinityAngie

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2 hours ago

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Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

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I finally have the new app, but now the channels I used to watch all say subscription update required, I was on the site and found the info on NOW TV channel line up and I do not get many in that list WHAT GIVES!?! channel line up as of 9/2026 ht

BlueSchmoo

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2 hours ago

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XUMO BOX-Xfinity stream app only has TVGO listings

Hello, I have already removed, re-installed, logged out and back in, alos verified I am on my home network connection, many of my channels re gone, only TVGO is visible, on the XUMO box as well as my iPad, what is going on?

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Good afternoon! Thank you for reaching out to us here on Xfinity Forums regarding your transfer of service. You’ve reached the right place, and I’ll be happy to assist you! To protect your personal information and allow us to review the

XfinityTonya

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3 hours ago

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Recently moved need to update address

Hi I recently moved and need to change my service address. New address is...

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Bull

Why is there a $1500 credit on my account

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Billing

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Hello @user_q2wduw. Thank you for reaching out on the Xfinity Forum, and thank you, @EG, for getting this post moved over to the Customer Service board. I hope everything is going smoothly with your move! We’d be happy to help you get se

XfinityAsia

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3 hours ago

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Move

I’m trying to get service in my new apartment

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NBC buffering issues

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

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Customer Service

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NBC buffering issue

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

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Channels and Programming

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NBC affiliate in Colorado seems to have audio/video buffering issues through Xfinity

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

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Getting Started

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user_eef1y8 Hi there! Thank you for being with Xfinity for so long and for reaching out to us on our Xfinity Forums for help with the account. We are the best team for help especially when wanting to compare your options with our services. In o

XfinityPaula

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3 hours ago

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Longtime Customer Seeking Loyalty Pricing and Lower Monthly Bill

Hello Xfinity Support Team, I’ve been a loyal Xfinity/Comcast customer for many years and appreciate the services you’ve provided. My monthly bill is currently approximately $237 for Internet, TV, and Voice services. I’m reviewing my household expenses and would like to explore ways to reduce my mon

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@user_2arp4t Thank you for that very detailed information. Working from home myself, I can certainly understand your frustration with not having a secure and consistent connection. As you have filed an FCC Complaint, this will

XfinityJulie

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3 hours ago

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Persistent Latency Spikes for 5+ Weeks — 4 Gateways Replaced, Multiple Tech Visits — Requesting Network Maintenance Escalation

Hello Xfinity Support, I'm posting here because I've been dealing with severe intermittent latency spikes and connection instability for over five weeks, and multiple technician visits and equipment replacements have failed to resolve the issue. I'm hoping someone from the Xfinity support team can h

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Recurring T3/T4 Timeouts, SYNC Failures, and UCD Errors Since August — NETGEAR CAX80 / Xfinity

I'm looking for some technical assistance with recurring connectivity problems on my Xfinity internet service. I've been experiencing intermittent internet interruptions, packet loss, and latency spikes that interfere with working from home, especially when using a corporate VPN. I'm using a NETGEAR

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Your Home Network

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Recently moved need to update address

Hi I recently moved and need to change my service address. New address is...

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Customer Service

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return equipment

I have already turned in the equipment not sure why I keep getting messages about returning the equipment. I returned that at your Wallisville location.

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Accessibility

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I'm pretty sure it will be happening on any recorded show.

michelle1571

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3 hours ago

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Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings

Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have

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@michelle1571 Thank you for the details that you have provided, we are not seeing any current issues at this time with the recordings. Does this happen on every show or just Law & Order SVU?

XfinityJanelle

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3 hours ago

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Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings

Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have

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@user_j674h0 @XfinityJanelle Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the

EG

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3 hours ago

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Extremely Slow Internet Speeds on Gigabit Plan – Need Support

I am paying for Xfinity's Gigabit Plan, which advertises download speeds up to 1,100 Mbps, but my recent speed test showed only 34.8 Mbps. Everything in my home is running extremely slowly, and I am very dissatisfied with the service I am receiving. I would like an Xfinity representative to investig

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kgb_agent Hi there! Thank you for reaching out to us here on our Community Forum. Are you still having issues with The Weather Channel? If you are, please let us know.

XfinityBenjaminM

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3 hours ago

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Weather channel error TVAPP-00231

Weather channel is not working on Xfinity Stream; error code TVAPP-00231. I restarted my TV, checked for updates, uninstalled and re-installed Xfinity Stream app with no resolution.

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Thanks @EG!Good morning @user_msnmu0. Our team can assist with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Cl

XfinityRaf

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3 hours ago

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Cancel Services

Is there ANY possible way for me to cancel my wifi service without having to call? The bot assistant only offers me that option so that’s a no go. I already have a new provider and I know a phone call will be filled with “promotions” I don’t want to try and keep me as a customer. Would rather save m

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please help me cancel

I am moving somewhere that already has internet. I need to cancel my services. Tried to via chat and they said I needed to give verbal confirmation. I scheduled a callback and the agent just keeps talking to me about transferring my service. Told him 3 times I don't need to transfer and just need to

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Your Home Network

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Many Comcast users are wondering if we have been missed for the yahoo migration. My home band migrated 6 months ago but I have yet to receive notification. [Edited: "Personal Information” ]

user_egkj4g

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3 hours ago

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Email Migration

I have four active Comcast.net email accounts. Three were migrated to Yahoo Mail in January 2026, but my fourth account has not received an invitation or notification. Note that two of the accounts received an invitation, the third did not. I use all four accounts regularly. The fourth account still

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