I am requesting cancellation of my Xfinity Internet service effective immediately. I do not consent to a callback and do not wish to discuss alternative plans, discounts, or retention offers. Please process my cancellation through this written request. Please provide written confirmation of the canc

I not able to pay extra more for new equipment that I didn’t ask

I moved to a new apartment on 9/10 and attempted through the app to complete this process independently. Initially, I was having issues with being able to use my apartment number. I called and spoke to a very helpful customer service who stated my apartment was the only apartment in the building tha

I have been trying for over a month to get Xfinity to bury my line. You have repeatedly scheduled appointments and then failed to show up—no call, no notice, no explanation. I have watched two technicians stop, look at the line, and leave. When I attempted to speak to one, he ignored me, got back in

We been trying to get cable from xfinity for almost 6 months now. I really don’t know how this company can function and stay in business. They obviously don’t communicate amongst themselves and with their third party contractors.We personally have tried to guide them and they are still clueless. We

Hi, I just signed up for Xfinity service. My account says there is already Xfinity equipment in my apartment, but there was no modem or gateway here when I moved in. I need the existing equipment record removed/corrected and an Xfinity Gateway assigned to my new account for pickup or shipment.

How do I get a live person on the phone? The cable line running from the pole to my house has fallen and I need someone to come take a look at it and I can’t get past the stupid AI either through chat or on the phone.

I received a bill recently that is much more than usual. This is particularly frustrating as I have had terrible service for many months and have had two techs come out and try to solve the problem over the past two years and each time the service gets worse. I have spent hours with remote techs who

I am unable to access my phone and my email has been froze because of too much space has been used. How would I be able to update these as I need to pay my bill.

Hi, I need help getting reliable Wi-Fi coverage in our attached garage so we can connect our sprinkler system controller. I don’t currently have an extender. I’d like to know whether a technician can assess the Wi-Fi coverage and what Xfinity recommends before I purchase an extender.

Hello. I'm trying to figure out why my Xfinity internet bill went up from about $58 a month, to $80 a month, at the start of this year. That's an insane price hike to be paying, just for my internet bill (I'm paying a separate bill for mobile too). I may have to cancel my Xfinity services since I'm