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Yup. And it gives zero information besides service will be restored once power is back on. Power has been back on for 2 days but Xfinity is still out. It is absolutely ridiculous that your company has not provided a single update on this. I also do n
Xfinity Outage
When will services be restored in Monroe MI? You’ve provided no updates and no restoration times. Power has been back on for two days and still internet and cable through Xfinity is down.
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Your desire to have as much information as possible is fully warranted, and we'd be happy to review your account here to provide any updated details. Please send a direct message by clicking the chat icon in the upper right corner of the page, click
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
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When will internet service be restored?
Can’t get a human on the phone. Am I surprised? No! I understand we cannot control the weather or outages from weather. What we can control is having humans answer the phone and customers questions. I’m so over this ridiculous robot loop. I need to speak to a person.
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Customer Service
Thank you for taking the time to post on our Community Forum, @user_pwfdwt! I apologize you are experiencing service interruption. I know how important it is to have a fast, reliable internet connection. Service interruptions can be tracked using our
Xfinity Outage
Xfinity services have been down since yesterday, July 5th at 5:30pm and were supposed to be restored at 8:20pm but no service has been recovered. My power never went out and neither did any of me neighbors. I have tried to get updates with no success and am being denied to ability to speak with a hu
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@XfinityAlfonso i understand that, but there is absolutely zero update. the status says under investigation, its been about 30 hrs of investigation, there's no idea whatsoever of a timeline?
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
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Same! Can’t get a human on the phone to find out when service will be restored. This is unbelievable!
Service outage on the 4th of July
Service has been out and there are no updates. You cannot call anyone ~ email anyone ~ or get any information. It’s been out since 9am this morning. Your company and parent company are horrible and this is the last straw. I will be looking for another Internet/cable provider. You’re only interested
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Hey there, adoro! We appreciate you submitting a post regarding your concern with the recent unreturned equipment charges you received. If the equipment is returned within two months of disconnection, the unreturned equipment charges will be automati
Equipment return Charge
I canceled my conenction 2 month back but since i was travelling i wasnt able to return the equipment. Now i am back, and can return the equipments. Please let me know, will my charges disappear which is showing 300
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Hello user_9cuuwh thanks so much for reaching out here via our Xfinity Forums with these service interruption concerns! Hopefully the worst of this storm has passed. Even if you've not lost power at home, storms often impact network equipment that ne
Outage in Putnam County, NY
When will services be restored in Patterson, NY? You’ve provided no updates and no restoration times. Power never went out during the storm, and still internet and cable through Xfinity is down.
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EMAIL ADDRESS DISAPPEARED FROM ACCOUNT; NO TICKET OPENED DESPITE BEING TOLD IT WAS
Subject: Executive Escalation Request – Inaccessible Email Mailbox To Whom It May Concern, I am requesting assistance from your Executive Customer Relations team regarding an unresolved issue with one of my Comcast/Xfinity email accounts that has been ongoing since May 2026. This email address has b
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@user_85e7c1, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to see you were affected by a service interruption. I work from home myself, and I know how frustrating that can be and how important it is to have a fast re
Service outage on the 4th of July
Service has been out and there are no updates. You cannot call anyone ~ email anyone ~ or get any information. It’s been out since 9am this morning. Your company and parent company are horrible and this is the last straw. I will be looking for another Internet/cable provider. You’re only interested
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@user_q3utxg I can see why you'd be concerned after multiple missed appointments and the amount of time you've invested trying to get this resolved. While I can't speak to what occurred during those appointments or the experiences of other customer
Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
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@user_w5vo3n you're welcome, and appreciate you sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue looking into the duplicate billing refund concern.
Xfinity Closed My Case Without Providing the Full Refund Promised for 9 Months of Double Billing
I am posting here because my case has been marked as "closed," yet the issue remains unresolved. For approximately eight months, I was unknowingly charged twice for the same service. As an Xfinity customer of more than eight years, I trusted that my billing was accurate and had no reason to suspect
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You've come to the right place for help user_dgaoa0! We hate to see you go, and hope there's something we can do to change your mind. To continue, send our team a direct message with your full name, the name listed on the account (if different), and
XfinityQuemekia
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Cancel service. Please send a DM link. It shouldn't be this hard.
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