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prasad5 That's wonderful news! I'm glad the Corporate Escalations Xfinity Mobile Team could help with your device unlock request! Take care!
Device confirmed unlocked/paid-off in-store, still carrier-locked on activation — original owner passed away, backend ticket open
An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam
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I am still getting the runaround, and this issue remains unresolved despite the numerous notes that have already been placed on my account. Why is this so difficult to correct? Xfinity should be documenting and permanently resolving this issue—not re
The Worse Service I have ever had
I presented to the Xfinity store on Woodward in Detroit on 11/1/2025 to explore my options for a new phone. I was told my iPhone Air 17 would be free hence I took the leap of faith and switched from T-Mobile who I was with for over 20 years. Since this transaction, I am living a nightmare….. I had t
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That happened to me too! I was doing the sign up online and I went into the store in Derby, Connecticut to get the equipment to install myself. When I was there, the person I was speaking with told me that that deal was not good for 5 years unless I
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Power cord replacement
Is there anyway I can get a replacement power cord for my modem through the mail
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Customer Service
Update: This got resolved! Wanted to close the loop here in case anyone else finds this thread with a similar issue. After the case was escalated to the Corporate Escalations team, I received a call from Paul on the higher-tier team, and the device
Device confirmed unlocked/paid-off in-store, still carrier-locked on activation — original owner passed away, backend ticket open
An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam
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Hey there, tomb993! Thanks for reaching out to us with your equipment compatibility concerns. We would need to review your account service plan details to check which equipment will be compatible with your service. Please send us a direct chat messag
Request for XiOne Replacement (HDMI Compatibility Troubleshooting)
Hello, I'm hoping a moderator can help determine whether my account is eligible for an XiOne replacement. I currently have an XG2v2-P TV box and have spent quite a bit of time troubleshooting persistent HDMI compatibility issues with my home theater system. At this point, I believe the next logical
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Hey there, @user_pfm5pf, thanks for reaching out through Xfinity Forums regarding HBO Max. I can understand how this glitch would be frustrating, especially when your internet connection is performing well and other streaming apps are working without
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
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cancel my plan
If you cannot produce your advertised internet plan 500 mpbs why am I paying $70+ a month for the service? What are options for me before I cancel?
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Your Home Network
Charged serval months after cancellation
It has been an ongoing battle. I cancelled all services back in March of 2026. I was charged after returning equipment. The following month I was charged. one phone call and it was resolved. next month I was charged. another phone call and it was resolved with a refund. the following month ANOTHER c
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Billing
Unauthorized payment using my on file debit card
I canceled my service with xfinity and then a couple weeks later my final bill was paid using my card without my consent or authorization. Went into the store and the associate could see on my account that an xfinity agent "assisted" with making this payment, again without my authorization I was the
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Billing
I apologize, I think there was a misunderstanding due to there being two types of equipment mentioned in XfinityJamesC's response. The larger primary unit is the Xfinity Pro WiFi Extender, of which an account can only have one active at a time. The o
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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Billing
I am not satisfied with the service I paid for. I paid for the 30 day pass and I am unable to use it I would like a refund please.
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Xfinity Stream Website
Hello @user_bpnj80 we would be happy to help you get set up with a new internet plan. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top
Purchasing an Internet Plan
Hello, I am interested in purchasing an internet plan, but am met with a screen that says "We're sorry. Please contact us and one of our friendly and knowledgable representatives can help." Would I be able to be put in contact with a representative, so I can purchase something or know what is wrong
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Thanks for reaching out @user_42nm5b! After dealing with an exposed line for this long and contacting us numerous times without seeing the issue resolved, I'd be looking for answers and a permanent solution as well. We'll need to review the address
Exposed temporary drop line in yard for over a year. From outside property to neighbors back yard.
Persistent problems since 03/19/26 several ECM tickets assigned still on top of ground. Contacted dates as follows: 3/20/26 6/3/26 6/6/26 6/12/26 6/22/26 6/30/26 7/2/26 7/6/26 7/7/26. All I get is tech sent out who can not rectify the situation! Please help with the right crew and a high ranking sup
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From https://www.xfinity.com/hub/internet/home-network-wifi-extenders#:~:text=After%20performing%20a,no%20additional%20cost. Xfinity Pro customers may qualify to receive up to two WiFi Extendersfrom Xfinity at no additional cost. Makes it sound like
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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Thank you for reaching out to our team. If you are still having issues with that app we would be happy to look further into that from here. What troubleshooting steps have you already taken?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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DSquareW Sorry to hear that you're having trouble with your voicemail settings and that you haven't been able to make any progress towards a resolution. Our team can help with troubleshooting and reviewing the previous ticket with you. We will need s
Voicemail PIN Reset Stuck - Closed Escalation Ticket [Edited]
Hello, I am experiencing an ongoing issue with my voicemail that front-line customer service and one of the supervisors has been unable to resolve. My voicemail pin number (and I've tried with several different numbers) is not working to access my voicemessages and change greeting, and I am told I n
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Purchasing an Internet Plan
Hello, I am interested in purchasing an internet plan, but am met with a screen that says "We're sorry. Please contact us and one of our friendly and knowledgable representatives can help." Would I be able to be put in contact with a representative, so I can purchase something or know what is wrong
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Hello user_k7g9dv, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. May I ask, without too much detail, did you have a mobile account before cancelling? When this happ
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Charged serval months after cancellation
It has been an ongoing battle. I cancelled all services back in March of 2026. I was charged after returning equipment. The following month I was charged. one phone call and it was resolved. next month I was charged. another phone call and it was resolved with a refund. the following month ANOTHER c
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