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xfinity reset the netwrk and I lost all device connections with the wifi, including app access to the network
Our building decided to install an xfinity community wifi system. Recently, xfinity reset the Southpoint network in Fort Lauderdale and I lost all device connections with the wifi, including app access to the network. I am out of state and I lost contact with the thermostat, the cameras, etc. I used
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Customer Service
The tech checked everything out, from the pole connection to the modem and the box. Changing the equipment has not returned full DVR service. We do at least get the basic 20 hours now anyway. The issue with the 300 hours seems to be in the permission
Missing DVR since May
In the beginning of May I suddenly lost all DVR access and any unwatched recordings were erased. Since then I have had three new Xi6 boxes. I called today and was sent another one. I now have access to 20 hours but not the 300 I pay for monthly. I was told by the latest phone tech that this would ke
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Hello user_7coowj, thank you for reaching out here in our Xfinity Community forum. We appreciate your time and I want to help, but we cannot get into your modem/router settings. You would need to sign in to your gateway and do that.
Request to enable 160MHz channel bandwidth on 5GHz
Hi, I'm hoping to get some help with a Wi-Fi settings issue that phone support wasn't able to resolve. On my router's admin page, the 5 GHz Wi-Fi settings (Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth) are all locked to automatic management and can't be changed m
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Return or credit
We rented a movie and there was no audio, we want a credit for the rental.
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Customer Service
I need to contact Xfinity to revamp my package from 2012 and I need to do that today please
Revamp my package from 2012
I need to talk to someone to revamp my entire package. I’ve had it for 12 years with no changes now
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Return or credit on demand movie
We rented a movie and there was no audio. We want it credited or returned
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Xfinity Stream Website
Revamp my package from 2012
I need to talk to someone to revamp my entire package. I’ve had it for 12 years with no changes now
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Customer Service
@user_8bh3mc Thanks for adding a post. Were you able to connect the new modem?
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
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Hello @user_1ce577 thank you for reaching out on our community forum! I understand that it is important to be able to access those Xfinity voice features. I would love to take a look at your account and see what may be going on. Please send us a dir
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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GBang are you able to access the Xfinity email directly through our website? Are you having issues with third party mail applications, like Mail for Apple, Mail for Android, or Outlook?
Xfinity Email Error 10A - Unable to Access Mailbox on Multiple Computers
Starting a few hours ago, we have been unable to access Xfinity Email. Authentication to the Xfinity account completes successfully, but attempting to launch the mailbox immediately redirects to the Xfinity webmail error page displaying “Please Try Again Shortly - Something Went Wrong - Error 10A.”
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Thread moved from Email forum
Where is my $200 gift card
I am writing to inquire about the status of my promotion gift card that I was supposed to receive after three months of joining Xfinity internet. I joined Xfinity internet in March of this year and I was informed that I would receive a $200 gift card as part of the promotion. However, I have yet to
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Hello @Rellif thank you for reaching out on our community forum! It sounds like it was a frustrating process to attempt to get your mobile device activated. I would be happy to review your account and take down all the details of what occurred in the
poor service and fraud at local Xfinity office
Attempted to transfer my cell phone service to Xfinity. After an hour of watching the '5 kids' try to activate my phone I left. However, they had copied my driver's license and recorded my SS number. I do not trust them or Xfinity. I would like a representative to contact me ASAP.
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@user_p8dsjn What browser are you using? I'm using Firefox 155.0.1 (64-bit) and when I use Save to file it does save as a zip file. I just go to my download icon and click on the file and it will open the zip in File Explorer.
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"save as file" does not work
Xfinity notified me that email storage is 98% full. I have downloaded a large number of emails directly from "connect.xfinity.com" to my computer, then I deleted them off Xfinity. At their site, the option for "save as file" worked initially, but no longer does and I can no longer download emails in
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