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My Internet service was completely down from July 27 through August 11, which is about 15 days. Xfinity confirmed that the problem was caused by a damaged underground cable line, and the repair took about two weeks. Since the outage was caused by an
Interent outage
My internet has been out several times these last 2 weeks. Can I get compensation for it on my bill?
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Hi, I don't currently have a Peacock subscription and don't think I was aware of it when I reached Diamond status. Is it possible to grant me the subscription now?
Free Peacock streaming for Diamond members?
Hi, I've been an Xfinity subscriber for many years and am at Diamond status. From what I understand, we're supposed to have access to Peacock streaming, but I don't appear to. When I look at subscriptions, it seems I have to pay for the streaming services. Does the Diamond reward not actually exist
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Price Increase
My monthly price increased by $50 which is ridiculous without any notification. Why did this go up so high? There is no email or number that is able to answer my question. It is very difficult to get any answer with your current customer support.
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Billing
Accidentally selected "customer-owned equipment," need to keep my existing Xfinity Gateway
Hi, I just placed an order to renew my existing internet plan and the order is still pending. During checkout, I accidentally checked the box for "I'll use my own equipment," thinking it referred to the Xfinity Gateway I'm already renting and currently using--not a separate, customer-owned modem I p
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Customer Service
Benny, I am comfortable with installing the MoCA adapters and splitters where necessary but the big issue is the MoCA/POE filter location. In reviewing the property again it appears that all electrical and communications facilities for the townhouse
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
Question
Good day user_tyq8wk 👋 I hope your recent move out of the country went as smoothly as possible for as big an undertaking as that sounds! More than anything we appreciate any amount of time you've spent with us, so we definitely want to make sure you
I closed my account and moved to India but still Xfinity mobile bill is getting
I closed my Xfinity mobile bill for the account phone number [Edited: "Personal Information"] last month on June 20th 2026 and moved to India. I see a bill for $33.90 which is hitting my credit card ending in 3253. Could you please look into that and refund the exact amount and close my xfinity mobi
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@user_kfsdhr what kin of TV do you have?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
@user_ukuzzl what kind of TV do you have?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
What kind of TV do you have?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Thanks for meeting us here in our community about your billing statement, @jpvielma. We're happy to assist. Please send us a Direct Message with your name and address. We look forward to hearing from you. 1. Click "Sign In" if necessary. 2.&em
How can I add another person’s name to my billing statement?
Hi! I’m the primary account holder, and I need help adding another person’s name to our Xfinity billing statement. This person is already added to the account as a authorized user, but their name does not appear on the billing statement. We need their name to appear on the statement along with the s
Question
user_l5tnmb thank you for using the Xfinity Community Forums page to reach out regarding your concerns with roaming charges while traveling. I would be happy to take a look at your ongoing ticket on our end to see where things currently stand and if
Global Travel Pass Enabled, but Incorrectly Charged for Data Roaming in Canada
I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati
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NFL NETWORK IS BACK!
Why wasn’t there an email or text blast for this news?! Good gawd - it’s the reason I have Comcast. Comcast gang - you should have rented billboards, bought tv ad time, hired a Baptist choir to sing the glory of a negotiated contract! Where is your PR department? Thank the NFL gods!
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Channels and Programming
How can I add another person’s name to my billing statement?
Hi! I’m the primary account holder, and I need help adding another person’s name to our Xfinity billing statement. This person is already added to the account as a authorized user, but their name does not appear on the billing statement. We need their name to appear on the statement along with the s
Question
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Customer Service
@user_a5ctvh When it comes to town houses, they usually have a community set up / lock box that is used to distribute everyone's service. It's either connected by a pole to the building, or underground up the side of the building. Usually in the back
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
Question
We truly wish we had promotional offers closer to your previous promotional pricing @edwardl1. When you have a moment, could you please respond to my most recent Direct Message? We'd still like to make sure your feedback about that experience is accu
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
Question
@derran: You might be fighting a losing battle. I've been entering my Email Address "capital letter for first letter of first name and last name" for DECADES. Almost ALL email programs, apps, webmail, web addresses on websites, and others seem to c
Email name defaults to All Caps and want to change that
I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.
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Issue was not resolved...XfinityAldrik made two offers. First offer 1 gig for $105 a month. Second offer was $80 a month for diminished speed with no set term. Both failed to meet my needs.
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
Question
Thank you for allowing us to help with your rate concerns, user_bw8kd2. I'm glad we found a great offer for your service needs. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Enrolling in a New Plan After Promotional Pricing Has Ended
Hello, My bill will be going from $86.05 to $124.05 this month because of promotional pricing ending. To me, this makes little sense as when I am prompted to view plans, the most expensive plan I could possibly get is priced at a cheaper total than this, even if I were to upgrade. I would like to ch
Question
@user_kfsdhr Any updates from Xfinity? Having this issue for weeks now
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Oh, no! Sorry for the trouble with your order, @user_3v4cwa. You've reached the right place for help. We can get this adjusted for you. Please send a Direct Message with your name and service address. 1. Click "Sign In" if necessary. 2. C
XfinityLinda
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5 hours ago
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Accidentally selected "customer-owned equipment," need to keep my existing Xfinity Gateway
Hi, I just placed an order to renew my existing internet plan and the order is still pending. During checkout, I accidentally checked the box for "I'll use my own equipment," thinking it referred to the Xfinity Gateway I'm already renting and currently using--not a separate, customer-owned modem I p
Question