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Hello @huberoy123, thank you for taking the time to leave a post. Sorry to hear that you’re having trouble connecting to Wi-Fi. I know how frustrating that can be. Just to help narrow things down, does your device show your available Wi-Fi net
Ethernet connection is working, but the WIFI is not.
Why is my Ethernet connection working, but the WIFI is not?
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Hi @user_6gj7u6, thank you for sharing those details about your recent experience. We know how alarming it can be when expectations are not set properly for billing. Our team would be happy to perform an account review and look into your Xfinity home
FILE A COMPLAINT
I spent nearly 3 hours on the phone with 2 different reps to see how to reduce my bill and possibly add a channel - Altitude to be exact. At the end of BOTH calls I was told that not only would I have that channel but my bill would be reduced. Well, just got my new statement. Not only did the amount
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Xfinitywifi It does not list my network
Comcast business email signin
When I go to sign into my email from the Xfinity main page, it takes me to a Comcast business sign in box. I do not have a business account. What is going on ??
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Thank you for working with us through direct message. I am glad we were able to get you a new plan that works. If we can assist you with anything else in the future please do not hesitate to reach out.
Remove/Cancel Xfinity Home Voice
I need assistance removing the Xfinity Home Voice from my service plan. I no longer need this but still want to keep by wifi. I've tried removing it on the website, but it keeps popping up with a message that "I cannot remove it this way" despite being able to add it that way. I have also tried call
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I am having the same issue. Very frustrating.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @user_r6t5p7, thank you for taking the time to leave a post. Sorry for the confusion you’ve run into while trying to activate Peacock. I know how frustrating it is when something is listed as a perk but doesn’t give you a way t
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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Good afternoon zaunza we can certainly take a look into your account for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at th
Capped Upload Speed
I recently signed up for a 1 Gig Download and 1 Gig Upload plan. I also upgraded my modem so it can handle higher upload speeds. However, I seem to be capped at 100 mbps upload. I'm also getting ~700mpbs download speed, which I'm not that concerned about. My modem is Arris S34 and I know it can't re
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Hey there user_4eppgh 👋 Thanks for taking the time to bring your question to our community! Any time you have specific channels that are coming through in Spanish instead of English, it may suggest that the Secondary Audio Programming (SAP) is enabl
Movies in Spanish
Just lately Paramount and FXM movies have been broadcast In Spanish. Anyone know why?
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I can't access peacock premium either. I'm a diamond member, but there is ZERO way to get the free access they promise.
peacock premium
As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.
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I am writing to formally express my dissatisfaction with the handling of my recent mobile service offer. When I renewed my internet contract, I was presented with a promotional offer for mobile service. I accepted this offer in good faith
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hello user_fmb0kd Sorry to hear you are being impacted by this issue as well. We have been getting a lot of reports of this app issue with Disney+ and Hulu. It appears to be impacting other devices outside of Xfinity boxes as well. Some users have re
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
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Failing Xfinity Home Smoke Detectors and no plan for replacements!
After cancelling these smoke detectors from their product line more than 2.5 years ago, there still is no apparent plan to bring them back to market. For a provider to abruptly stop selling these life-safety devices without a plan to reinstate them is woefully inadequate. Although Xfinity claims the
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Devices and Equipment
My Xfinity package includes Paramount+ with Showtime. I want to watch the UFC event tomorrow via my X1 box. The channel guide does not list the event. Can I watch UFC through Xfinity? There app to be no way to sign into Paramount+
Paramount Plus with Showtime on ROKU
I use ROKU for my second TV. Can I access content on Paramount Plus to view if I have in my xfinity package Paramount Plus with Showtime? I've tried doing a search in xfinity stream for shows like '1923' and all I get is that it is on Paramount Plus and I have to subscribe. Seems I should be able to
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I DID THAT NOTHING I CALLED ON THE 10TH THEY TOLD ME 7DAYS STILL NOTHING I HAVE BEEN WAITING OVER 90 DAYS
200 visa gift card
Been getting the run Around for months every agent telling me something different
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Hey there, user_k0x9x9! We appreciate you reaching out on our XFINITY Community forum regarding your similar issue. We can help you with your Peacock Rewards redemption issue as well. Has it been two hours since the last time you attempted to activat
Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
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Xfinity Stream Stuck on Purchases
My Xfinity Stream app on all 4 Roku TVs is stuck on purchases. I have uninstalled app, logged out & logged back in, updated the app and tv, restarted our router, and it still didn’t work. Any help?
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Xfinity Stream Website
@Blb1587 Thanks for adding a post to the forum. Roku's are great as they act like customer owned equipment. Those, and most TV apps will have the full channel list, including similar features to a standard cable box. The new version of cable cards
Xfinity streaming application portability on Roku
I am moving to Florida for 6 weeks in February, Is it possible to use the xfinity streaming application on the ROKU televisions at my VRBO house? Is there portability with the streaming application if I log into my Xfinity account? If not why not? Seems very restrictive and very limited use!
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Refund card replacement
I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.
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Customer Service
I am so sorry for the confusion and concern regarding your recent bill! I know how frustrating it is to expect a discount and see a price increase instead @Derek_e50107. If you could send our team a direct message with your full name, the name liste
XfinityQuemekia
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Received loyalty discount and bill increase
Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?
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