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Internet and TV is not working at all
Since yesterday internet connection and TV is not suddenly working at all, thought I don’t know why. I tried to restart rooter but no change. I found the rooter is flushing yellow light now. How can I settle it?
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Customer Service
Internet Essenials / Billing
I was enrolled in the acp program until it ended, at that point I received an email from xfinity telling me i was automatically eligible for internet essentials. I did not avail myself of that option.. On 12/31/24. I contacted Xfinity regarding the decrease in the autopay deduction. &nb
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Customer Service
user_5ttq9q Thanks for reaching out to us today for help with your ticket concern. I would be happy to review, and assist in any way I can. Can you send us a direct message with your full name, name of account holder (if different), and service add
Case [Edited]
Been trying to get a resolution on case: [Edited: "Personal Information"] and it’s been worse than pulling teeth. I’ve been contacting the support team daily and I’m constantly told this will be resolved within 24 hours here we are a week later.
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Xfinity app won't let me access any wifi settings
Just as the title says. I can't access ANY of the settings relating to my router or connected devices. It's saying my bill is past due but I already called and was granted an extension, but for some reason the app still insists it's past due and will not let me do anything. I've tried clicking on th
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Xfinity App
Case [Edited]
Been trying to get a resolution on case: [Edited: "Personal Information"] and it’s been worse than pulling teeth. I’ve been contacting the support team daily and I’m constantly told this will be resolved within 24 hours here we are a week later.
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Billing
user_44e4ec We recommend that you contact the seller and escalate within their team. Unfortunately, we cannot unlock a device unless the account holder who owned the account contacts us and requests the device be unlocked. The device needs to be full
Xfinity says my phone is unlocked but it is not.
I bought my phone from a wireless company on ebay. It was a locked phone to Xfinity. About a year later I am thinking about selling it and I called Xfinity to unlock it. I get a email from them saying We received your request to unlock your Xfinity Mobile phone and have completed our part of the pr
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No internet access, intermittent problem on all devices
This started with one PC, but now all devices are experiencing the same issue. PC devices can connect to the local network, but no internet access. Phones just constantly connect and reconnect every second. On some devices, I can connect if I assign another DNS server manually, but that doesn't work
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Your Home Network
It was a wireless company that has a brick and mortar store and also sells on ebay. They probably buy phones in lots. I did reach out to them but they said to contact Xfinity to unlock. They sold it as a locked phone. I was just wanting it unl
Xfinity says my phone is unlocked but it is not.
I bought my phone from a wireless company on ebay. It was a locked phone to Xfinity. About a year later I am thinking about selling it and I called Xfinity to unlock it. I get a email from them saying We received your request to unlock your Xfinity Mobile phone and have completed our part of the pr
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Open letter to Tom Karinshak
Dear Mr. Tom Karinshak, EVP and Chief Customer Experience Officer at Comcast I am writing regarding an ongoing issue with Xfinity's trade-in program and customer service that has remained unresolved since September 2024. Situation Overview: In late September 2024, I transferred two lines to Xfinity
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Customer Service
Still have not recieved trade-in credit and no longer can look at status of my trade-in.
I switched to Xfinity mobile about 3 months ago, because of a promotion they were having at the time. The promotion was supposed to be the device (Iphone 16 Pro) was on Xfinity as long as I did a trade-in and created a new account with a new line. Yes I was supposed to only receive $25/mth cr
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Devices
user_abro thanks for your post and letting us know about this issue. I would be doing the same if I were in your shoes too. Our team is here and happy to help you. Please send us your full name and complete address in a direct message. Here is
URGENT SUPPORT NEEDED
Dear Xfinity Customer Service, I am extremely frustrated with the ongoing billing issue that remains unresolved despite my repeated attempts to address it. In September, Xfinity sent internet equipment to the wrong address, which I never received. I contacted customer service, and a technician was
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@XfinityJamesC I tried https://login.xfinity.com in the standard Chrome web browser on my Android device (Samsung Galaxy Tab S5e running Android 11) and all that appeared is a blank white page! I tried deleting all the *.xfinity.com cookies and st
"Something went wrong" isn't a particularly helpful error message
I start the Xfinity app, log in with the same username and password I've always used, then get an error message saying "something went wrong", "There's been an unexpected error, please try again", and a Try Again button. Tried: deleting and reinstalling the app, rebooting the phone, trying a cellul
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Don'tstop fighting! It is a thing.
$200 Amazon gift card
I signed up for Xfinity internet on Dec 11 2024. I recently moved and had to change internet providers i saw that Xfinity was having a promo sign up and get $200 Amazon gift card so i did i signed up for the most expensive plan and once i signed up boom no mention of that card ever came up again now
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Oh, over one year ago! Thank you for clarifying, @user_vd21uz. Let's take a closer look and see what we can do to help today :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in,
xFi modem upgrade
I did not automatically receive the modem upgrade after three years of service and I did not receive any information about requesting an upgrade. How do I get this?
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I had a technician come out on Sunday to check on my internet and found no physical problems to my house. And after checking my connection he found that I had dropped connection over 300 times over the past month. He had also checked 6 other neighbor
Extreme packet loss at night
I don't know what to do, For 2 weeks now I've gotten really bad packet loss while playing games or doing honestly anything at any time between around 12-5 am. I have replaced my coax cable to my router because that's the most likely suspect I've seen online to replace it and nothing change. I've tri
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If you were to turn off advance security and keep it off are you having issues with loading the websites?
Certain sites will NOT load while being hardwired to the internet
So I'm having this weird issue here. Certain websites will NOT load while being hardwired to my Xfinity modem/router, but if i unplug it and use my computers wifi, then there are no issues at all. Facebook, Instagram, Twitch, are the main ones that will not load while be hardwired plugged into the
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Concern moved here to the Customer Service help section.
Help
I been on hold for hours and yall keep hanging up or transferring to other people . I need help . I havnt had WiFi for over 12 hours and I have done everything . Yall said it was fixed 8 hours ago and still nothing g. Please help . … idk why yall charge me 70$ for the worse WiFi / worse costumer ser
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URGENT SUPPORT NEEDED
Dear Xfinity Customer Service, I am extremely frustrated with the ongoing billing issue that remains unresolved despite my repeated attempts to address it. In September, Xfinity sent internet equipment to the wrong address, which I never received. I contacted customer service, and a technician was
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Billing
@user_ev8hr8 thank you for filling us in on your network and eliminating potential scenarios where data usage is increased. I recommend heading over to our Customer Security Assurance Team page https://internetsecurity.xfinity.com/help/report-abuse t
xfinity <-> eero Plus usage meters off by 100%???
xfinity meter says we've consumed 1.07G as of 30 Dec - eero Plus (paid subscriber) meter shows we've consumed 486G as of this message. We're two (2) baby boomers so we're conventional in our internet usage I can accept being off by 10 - 20% on a 1.23G plan but 100%? What gives?
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First. Check here for official info on any possible local outages; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can use the Xfin
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Xfinity service disconnected but balance due is $0
My service was randomly disconnected last night yet my balance due is 0 and I have autopay. Just got the service last month and balance due has always been 0.
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