Xfinity Community Forum

Hello user_soqr01, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time.

XfinityJeffB

commented

9 hours ago

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Customer service complaint

I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my servi

Question

Thank you for letting us know @user_eauzau I would like to review this a little further with you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon locate

XfinityAbby

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9 hours ago

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In Store Experience

I stopped today in your Branford, CT retail store to turn in equipment. This was my second trip; the first trip the transaction was handled by a cheerful, competent sales associate who took my stuff and gave me a receipt; entire transaction took less than a minute. This evening I went back to drop o

Question

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Customer service complaint

I was just on the phone with a rep (a man named Joesph) for almost an hour. He left me on mute the majority of the call claiming to be speaking with a supervisor. He called me back on a separate line. After another few minutes he advised me that I didn’t have to pay and that he had restored my servi

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Customer Service

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@user_9j35he, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes

XfinityChelseaB

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9 hours ago

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Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still

Question

Thanks for reaching out to us @user_nb3zw3! We appreciate you for trying the steps EG recommended. I completely understand how connections issues like this can be frustrating when they interrupt your work and when you’re trying to relax outside

XfinityAldrik

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9 hours ago

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Internet keeps disconnecting

My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.

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Don't agree to any new package with Xfinity. They trick you into thinking you will keep your channels at a lower rate, but all they do is remove your premium channels and charge you a higher cost for the non premium cable channels.

user_ed2n1n

commented

9 hours ago

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Hello @user_igxvvt thank you for reaching out on our community forum. When it comes to parental controls the PC can still be paused while connected via ethernet cord. The system recognizes the device by the MAC address. Do you know how to check the M

XfinityAbby

commented

9 hours ago

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Pausing internet access

Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.

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Nope. Wasn’t waiting 40 minutes. Just another incident in a long list with the company. Disappointing but not surprising. Perhaps this staff member could use some help.

user_eauzau

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9 hours ago

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In Store Experience

I stopped today in your Branford, CT retail store to turn in equipment. This was my second trip; the first trip the transaction was handled by a cheerful, competent sales associate who took my stuff and gave me a receipt; entire transaction took less than a minute. This evening I went back to drop o

Question

user_uhmx4zThank you for reaching out. I understand you have run into some trouble with Paramount Plus on X1 for some time, as this has been an ongoing issue. We have seen other reports of this as well, but each situation is different. I'd like to ch

XfinityVianney

commented

9 hours ago

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Paramount Plus

Hi, I am constantly having issues streaming shows through Paramount plus through Xfinity system. This has been an ongoing issue for me and seems to be an ongoing issue that others have had for years. Has a solution been figured out beyond a bunch of tricks that make it work for a while and then end

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No sound again on tennis channel

Tried troubleshooting?

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Channels and Programming

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Now xfinity said someone will contact me from their "executive department". Two reps hung up on me. One supervisor call never came What are the odds this "executive" contacts me? Do yourself all a favor. Just cancel xfinity now.

user_ed2n1n

commented

9 hours ago

to the conversation:

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Thank you for posting on our community forums, user_ewjuzq. I see BruceW offered some assistance with our website link. Did that website help? Thanks for your help, @BruceW!

XfinityDilary

commented

9 hours ago

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Retrieve my emails

How do I retrieve my emails?

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To update everyone, they are saying the plan they removed from 12 hours ago is no longer offered.

user_ed2n1n

commented

10 hours ago

to the conversation:

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

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If anyone wants to know the update from this, the "help" from infinity wont text the phone number on file to verify the account.

user_ed2n1n

commented

10 hours ago

to the conversation:

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Could you please confirm if you have checked the spam folder to see if any of the inbox messages are going through there, Motorfixer?

XfinityNatalie

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10 hours ago

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Cannot recieve emails, but I can send Mail with COMCAST.NET account

Haven't received any email just over a week now

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I agree …Please get this straight!!! When will this issue be resolved!!!

user_ie7ex2

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10 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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XFinity Truck Parking in Residential Area

This Xfinity truck is being illegally parked in a residential neighborhood regularly since early winter. The driver parks the commercial vehicle just a couple of feet away from a driveway and near alley creating a dangerous visibility situation.

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Getting Started

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I sent a message but will anyone really answer. I had a supervisor not call me back, one rep throw me back in queue after 30 minutes and a 4th who put me on hold and never came back. If you simply kept the rates the way they are with a modest

user_ed2n1n

commented

10 hours ago

to the conversation:

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Trick to Remove Premium Channels

Confirmation 1001850142652010. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promised at the promi

Question

Hey there, @user_sea7je, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to check on your promotional details regarding the gift cards. Please send us a Direct Message with your full name and your full address

XfinityJeniece

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10 hours ago

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Deceptive promotion and billing practices

I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I

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give me a code unlock Motorola g power g,,2023 two year contract free phone accounts number 651 , 870 , 8098

user_90aed6

commented

10 hours ago

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NETWORK UNLOCK CODE

i am having an issue where xfinity mobile agents saying the phone is already unlocked but it is asking me for the CODE please provide me with my network unlock code as I have ported out my number and cannot use the service yet!!!!

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