Xfinity Community Forum

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@XfinityRay sent a direct message with required details, let me know if u need anything else.

Elmy

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9 hours ago

to the conversation:

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Cant access xfinity rewards from last 8 months

Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w

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Yet there is suppose to be new daily prizes all those where released on the 20th nothing new has been released on a daily basis i am an elite member. It says specifically new items daily not same ones we posted on the 20th. The screen has changed onc

user_590d8o

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10 hours ago

to the conversation:

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Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

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Recurring Signal Collapse / Massive Uncorrectable Errors (Outside Plant Issue)

Hello, I need help addressing a recurring signal collapse on the outside plant in my neighborhood. This issue began after two consecutive service outages last week. I have already verified all internal coaxial connections and completely bypassed all splitters. The issue is happening before the drop

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Your Home Network

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I sent a direct message with required details, let me know if u need anything else.

Elmy

replied

10 hours ago

to the conversation:

0

E

Cant access xfinity rewards from last 8 months

Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w

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First of all, I sincerely doubt that you are an "Official Xfinity Employee". You are likely another AI bot. Secondly, the Xfinity app is useless because it just tells me that services "may be unavailable due to an issue with our network".

Tisirin

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10 hours ago

to the conversation:

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Why is Xfinity Customer Support an AI-looping dystopian nightmare?

I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep

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I did contact Netflix directly. Netflix was able to remove the incorrect email address from the Xfinity/Netflix activation. They specifically told me that Xfinity now needs to send or generate a new activation link so I can connect my correct email a

user_e07cl3

replied

10 hours ago

to the conversation:

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Netflix Activation Link - Wrong Email Used

I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.

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Thank you for reaching out to us on our community forums @user_590d8o! If you were expecting new rewards to appear each day and you're continuing to see the same offers nearly a week later, that would certainly raise questions about whether the Xfini

XfinityAldrik

replied

10 hours ago

to the conversation:

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Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

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Tisirin Service interruptions are never a good experience for anyone, so I can relate with your sentiment. The Xfinity app is the best way to stay up to date with any notifications about them as they are the same updates any representative can see. T

XfinityShawn

commented

10 hours ago

to the conversation:

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Why is Xfinity Customer Support an AI-looping dystopian nightmare?

I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep

Question

T

Why is Xfinity Customer Support an AI-looping dystopian nightmare?

I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep

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Customer Service

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Hey @user_e07cl3. Thank you for taking the time to reach out via our Xfinity Community Forums page. With the Netflix activation, have you attempted to reach out directly to Netflix to update the email address? Do you know the incorrect email that was

XfinityDemitrius

commented

11 hours ago

to the conversation:

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4

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Netflix Activation Link - Wrong Email Used

I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.

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Good evening @user_09s6sg, and thank you for reaching out on our Community Forums to bring this to our attention, we appreciate it as we take matters like this seriously. We are sorry to hear about the frustrating experience as this is never what we

XfinityAlyssaA

commented

11 hours ago

to the conversation:

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Impossible to cancel

I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I

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Complaint again

Every day we have internet access issue (Gateway, most expensive) and cable/ streaming problems (freezing, repeating, channels changing on their own). Service overall for cable and internet is totally unacceptable, especially for the price we pay. 20+ year customers and it's impossible to get anyone

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X1

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If course they couldn't add someone from other dept rewards dept said nithing she coukd do. Told me I rented a movie on the 20th and the same movie on the 27th funny only shows on my end that I rented it once and it was 5.99 I was using the clipped c

user_590d8o

commented

11 hours ago

to the conversation:

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5

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Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

Question

U

Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

Question

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Customer Service

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Impossible to cancel

I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I

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Customer Service

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HI there, Elmy! Thanks for reaching out about your Xfinity Membership Benefits. We appreciate that you moved with us and that you have been part of the family for so long! I will need to check your account to find out why that is happening. We will g

XfinityRay

commented

11 hours ago

to the conversation:

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2

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Cant access xfinity rewards from last 8 months

Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w

Question

U

Netflix Activation Link - Wrong Email Used

I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.

Question

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Customer Service

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Hey @user.916ca, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Family Settings on our Xfinity xFi Gateway. Our Family Settings are most likely working c

XfinityDemitrius

commented

11 hours ago

to the conversation:

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U9

Bypass bedtime

My son bypasses the bedtime by unconnecting his devices, then reconnecting them. It’ll give him unlimited access and erases the bedtime pause. How can the bedtime pause be permanent? Is this an app issue?

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Cant access xfinity rewards from last 8 months

Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w

Question

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Customer Service

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Greetings, @user_hm1kf1. You are at the right place for further help with your connection. You did a great job with troubleshooting. We can check the signals going to your home and get a visit set up if that is needed. The in home technicians would c

XfinityRay

commented

11 hours ago

to the conversation:

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Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours

Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it

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