Xfinity Community Forum

In that case we'd be happy to ship you one! It takes 3-5 business days to be delivered, but if you can send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your

XfinitySeth

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6 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

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Worst Mobile Experience of my Life

Anyone else had insane billing issues??? An xfinity rep in store convinced me two years ago to bundle my wifi with a phone plan that I didn't need because the deal made my overall cost cheaper. It was like $100 a month for wifi or $75 for the same speed wifi plus an extra mobile plan. So why not, ri

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Plan

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ThiTran, hello there and thanks for reaching out. I do apologize about your experience. We run so many promotions and sometimes some agents could mention some and some others could mention other promotions depending on what's being shared and availab

XfinityQue

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6 hours ago

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$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025

I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That

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ESPN Unlimited Required Hardware

I, like many others, activated the ESPN Unlimited offer from the received email. When I try to access it on TV, I get a message that I need new equipment for this functionality. Does my current Xfinity box not support ESPN Unlimited? And if it doesn't, what do I need and what is the additional per m

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Xfinity Stream Website

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Good afternoon user_hkl2vd here is some additional support for the Disney+ Hulu bundle. Please let us know if this helps.

XfinityJon

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6 hours ago

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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Good evening, @user_noyk9x! Thank you for reaching out about the coax line coming into your home. I do normally see the line have weather housing around it as you were thinking as well. I would be happy to help further with this. Please send

XfinityRay

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6 hours ago

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Coax cable installer did not seal the drill point.

I had a Xfinity installer come out to put in a coax cable into my home. This house does not have previous coax wiring. The tech drilled into the wooden siding of the house in order to run the cable into one of the rooms. He did nothing to seal the hole and did not make a drip loop with the cabling.

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Hello! Is there any way to resolve this? I have been trying all day and have spoken with multiple people. I can't activate my hulu or my disney +. I don't have the activate button or anything.

user_hkl2vd

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6 hours ago

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Hulu / My Disney Activato Issue

I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.

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Xfinity WiFi now pass not connecting

I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None

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Your Home Network

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I don’t have any stores near me

user_ntz6jp

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6 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

Question

Hello user_ntz6jp! If you're needing a new power cable for your Xfinity Modem, you can either stop by any local Xfinity office to get one in person, or we can ship you an entirely new modem with fresh cables as we do not ship the power cords by thems

XfinitySeth

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6 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

Question

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Coax cable installer did not seal the drill point.

I had a Xfinity installer come out to put in a coax cable into my home. This house does not have previous coax wiring. The tech drilled into the wooden siding of the house in order to run the cable into one of the rooms. He did nothing to seal the hole and did not make a drip loop with the cabling.

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Customer Service

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Schedule a service appointment

My Xfinity remote stopped working and I would like to schedule a service appointment

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Channels and Programming

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I need a new power adapter for my Xfinity gateway router

user_ntz6jp

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6 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

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I need a new power adapter for my gateway router

user_ntz6jp

commented

6 hours ago

to the conversation:

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U

new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

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Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile

We recently switched back to Xfinity Mobile. We have been Xfinity customers for wifi and security all along. The Xfinity preferred email has been changed a while back. However, when we went back to Xfinity Mobile- all the order confirmations went to the old personal email. How do I get the Xfinity M

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Plan

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I did that weeks ago and you refused to do anything. The same with Accessibility, Executive Customer Relations, and the CEO's office.

user_goq1xq

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6 hours ago

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xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

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Internet stop working every night.

At around 12:30 midnight every night my internet would automatically stop working, and no matter how many times i run troubleshooting it wouldn’t work. Got a new modem but still facing the same problem. But it would start working fine again in the morning.

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Your Home Network

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Yes, Week in and week out, every Monday night the listing for Kimmel has it from midnight to 1AM. Channel 431 and 10 on the guide for 33314

LeeSoFL

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7 hours ago

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How to Get A Correction with Guide Info

Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight. Then at MIDNIGHT, they list Jimmy Kimmel Live. This is only incorrect for the MONDAY show. However, Kimmel starts at 11:35 and not at mid

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Unfortunately @user_v7qvcr, we don't have the ability to initiate the Direct Message conversations and are unable to discuss any account or billing details publicly. We also need to collect some sensitive information in order to locate your account t

XfinityAlyssaA

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7 hours ago

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Cancel [Edited] service.

WHY IS IT SO DIFFICULT TO CANCEL. [Edited: "Profanity/Inflammatory"] I put in a request to cancel and it fell thru; no email no updates. Now i have two accounts; they billed me when their modem doesnt work correctly and required a tech to resolve it. Tech support is dense and in India. Doesnt unders

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Thanks for that information, @user_gardening39. I would be happy to follow up with the local team to provide them with these details. Are you able to reach out to us through Direct Message to get more of the specific details?

XfinityJeniece

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7 hours ago

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where's the Chat icon to report damaged Xfinity equipment?

According to https://forums.xfinity.com/conversations/customer-service/report-damage-to-equipment-outdoors/68f13b34d095ac038187d4a7 there is a Chat icon. Where is it? I don't see it. I called on Sunday, March 1, reporting the damaged pedestal. They closed the ticket without a response this morning a

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