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user_9d4sye, I see this has been a headache for you and others in the thread. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
@XfinityRaf yes it sends me to where this conversation happened. Not a direct message
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
@everart, thanks for taking the time to post on our Xfinity Community Forums page. Are you still having issues with the favorites on your X1 TV box?
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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user_ezw4wg Thank you for letting us know you are also having issues with your favorite channels. Is this on more than one box that they are missing, or are you checking in the Xfinity Stream app?
Favorites channels deleted
How many people are getting fired for this mess? All favorite channels are gone.
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Not getting full advertised speed
Hello, I just upgraded my modem to a Netgear Nighthawk CM3000, which I selected from the approved Next-Gen compatibility list. My account plan is for 2 Gbps down and 250 Mbps up. However, after installing it my speeds are measured at 1.38 Gbps down and 42 Mbps up. After an online search, I'm curious
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Price increase of $60+ per month with no warning
Hello, I received an email today reflecting a bill of over $144, which is more than $60 over what I have been paying. While on chat with a rep I was told my promo offer was expired and that was my new monthly cost. I asked the rep what promo I had as I do not remember having a promo and the rep coul
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Your Home Network
Removing vacation mode
I put on vacation mode for the summer while I did an internship this summer and no one was at the house but now that im back I need interent back at full capacity. I dont know how to turn it back to normal activation
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Customer Service
Do you have an icon with a chat bubble anywhere on the screen? If not, would you be able to switch to a desktop/laptop?
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Hey there user_goul0t is this still an issue for you? This involves using the Xfinity Stream Portal on PC or on Mobile via the Xfinity Stream App. Were you able to follow the steps posted by @XfinityThomasA?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
I am Using mobile device
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Are you on a mobile device or a desktop/laptop?
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Yes I do not see that
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
Hi there, @user_p7itog! Thanks for reaching out about your Favorite channels. I like the Favorites too and apologize they have not been working for you. I understand you tried a lot of troubleshooting steps already. We appreciate your efforts and wan
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
@XfinityJohnG Thank you for the quick reply. Yes, I just retested the connection and it's essentially the same (1.4Gbps down and 41.6Mbps up). If you're able to verify the provisioning I would greatly appreciate it.
Not getting full advertised speed
Hello, I just upgraded my modem to a Netgear Nighthawk CM3000, which I selected from the approved Next-Gen compatibility list. My account plan is for 2 Gbps down and 250 Mbps up. However, after installing it my speeds are measured at 1.38 Gbps down and 42 Mbps up. After an online search, I'm curious
Question
You do not see which option? To send a private message?
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
@XfinityRaf I do not see that option. It is still unacceptable to ask for that information via a random link and then the agent leaves the chat. It all seems suspicious. I am highly considering sending this to local news
Live Chat Scam
I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega
Question
@user_8f2eb4, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
Question
Good evening @user_q8qj5p, and thank you for reaching out on our Community Forums regarding your concerns about removing the seasonal (vacation) hold from your account. We appreciate the opportunity to assist you. Our team will be happy to h
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Removing vacation mode
I put on vacation mode for the summer while I did an internship this summer and no one was at the house but now that im back I need interent back at full capacity. I dont know how to turn it back to normal activation
Question