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audio sync with streaming video
All posts I have seen do not fix my sync delay which is variable depending on the streaming channel. If you have this specific problem try this if you have LG TV. There is an advanced setting of "match screen and sound". Set this to bypass. There may be other TVs with a similar setting. Thanks Xfini
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Non-X1 Service
Bank Account Credit
I recently received an email that stated: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing." However, when I switched my payment method, there was no change reflected on my account
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Billing
@XfinityMatthew Yes. If you use a Firestick, the Xfinity app works normally except for BTN. BTN is frozen. Used multiple Firesticks. Same thing. Works fine on multiple Roku devices. The frozen image is the same a
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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I have the same issue, I claimed it as soon as it popped up but no code ever populated the box. It was blank
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Me as well, need to make some changes and these options are not available on the app. Please fix it for me as well
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
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Hello Peter_D is this still a concern? Is this only occurring when logged into Out look or Outlook Web Express? Are you able to login to the Xfinity Email site, and view these emails with no problem?
All email going to spam folder
Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is
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Good afternoon @user_fdv37u, and thanks for taking the time to report your internet speed issues. It sounds like you've run through some starter troubleshooting steps, so we'll jump right into the next phase. If you could send our team a direct messa
sporadically slow speeds on gig plan
I'd prefer to create a support ticket, but it looks like that's not possible through you website. I pay for gig speeds, and most of the time or connection is fine. Periodically, especially between the hours of 5-8pm, our speeds drop to < 10Mbps, making it mostly unusable at the times we want to use
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Good afternoon @jv531. Did you have a question about the Regional Sports fee?
Regional Sports Fee - Federal Fee??
I was just told on an Xrinity chat that the regional sports fee is a federal fee that has to be paid. This is flat out FALSE
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I would be happy to take a deeper look into your account to help with troubleshooting. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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Thank you for your feedback, Victoriawelch_1. We understand that billing questions can be frustrating, and we’re here to help every step of the way. Your bill clearly outlines all of your billing details in an easy‑to‑read format and is always
Bill increase
My bill has increased two months in a row when I have consent to a promotional deal. You’re overcharging for no reason at all. I will be contacting consumer affairs.
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ahm_2191 Thanks for confirming and trying those troubleshooting steps. Since the codes are limited it is possible that there is no longer any codes available for redemption. I apologize for the inconvenience. I will make sure that your feedback is su
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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I did through xfinity but when I log into it there is no longer an active subscription. I believe I only had peacock through my xfinity plan and it has since changed to this new bundle with peacock, netflix, and apple TV
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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Hey there, @user_f3shk0, thanks for reaching out through Xfinity Forums regarding your error on YouTube. We want you to be able to watch all of your favorite content through your box. Have you tried troubleshooting your internet connection to see if
Error code APPS 04036 when trying to connect to YouTube using voice remote
Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.
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Thanks for confirming those details, @user_mtfl5a. Did you previously have a Peacock account at your current address or a different location?
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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Loyalty to an existing customer
As a customer or 26 years who likes our Comcast service, I am very frustrated that I can’t get the promotional pricing for internet at $50/ mo for 5 years. This is unfair and may cause me to switch to another provider. Don’t you want to retain old customers? I know from the press that you are losing
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Customer Service
Old version of the Xfinity Stream app on LG Content Store
The version of Xfinity Stream app on the LG Content Store is 1.14.4, last updated 10/11/2022. Clearly, this is an outdated version of your app. How do I get the latest version of this app onto the LG App Store so that I can install it on my TV? This 4 year old version works, but has a tendency to fr
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Xfinity Stream Website
Hi, @JimPColorado! Thank you for posting on the Xfinity Forums! I am glad that you were able to get this all fixed. The steps you posted in this thread will be helpful for others as well. We appreciate that you shared them with the community!
POP3 SSL handshake delay causing Outlook timeouts (0x8004210A) — IPv6 path appears slow
The following problem began for me at approximately 7:40 PM MST February 2, 2026 and persists today (February 3, 2026 4:00 PM MST.) Full disclosure - I had Copilot help with debugging this issue. After much work, it has arrived at a temporary solution for me. Below is the text that Copilot generated
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Hey I'm actually having this same issue. The XB8 modem from Xfinity works with all things in my home except the gaming system. Is there any way I can downgrade my modem to the old one since the new one has issues?
NAT Type and UPNP
so, I have an Xbox. I have a xb8 router and our internet is great. however, my NAT type keeps fluctuating between open and moderate making gaming laggy and disconnecting me from online games constantly. I reset the Xbox. I reset the router. I have run internet tests. Nothing is working. My internet
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user_zc92e5 We appreciate your feedback, and glad you had a great experience.
XfinityShawn
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Dhruv is OUTSTANDING!!
I would like to give Dhruv a wonderful review. They were absolutely amazing and I hope every customer gets someone as understanding and empathetic as Dhruv. #AWESOMEJOB
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