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Hello Honey_Sun, and thank you for coming to our community to share your recent experience in attempting to get setup with that new Xfinity Mobile iPad! What you outlined is far from the experience we want you to have, and we'd love to help with any
iPad never came
I went into the store to see if I could purchase an iPad. the iPad was not in stock so they told me to order it with them and it will come by FedEx in two days. as I’m sitting at work I received a notification stating “ Customer refused package” in Austell, Ga. Mind you, I am located in Atlanta, Geo
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High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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Your Home Network
user_0zol03 - Thank you so much for taking the time to share your experience and for leaving such a thoughtful review. We truly appreciate your feedback, your loyalty, and your continued trust in Xfinity. Knowing that our team was able to make a posi
Xfinity Vs Att
AT&T Customer Service Review I have contacted nearly everyone listed on the Elliott Advocacy AT&T executive contact page, including the CEO, president, vice presidents, and other corporate representatives. I explained my situation in detail and provided screenshots and supporting documentation. Desp
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Terrible service
Terrible service 5605 Lakewood Towne Center Blvd SW Ste A, Lakewood, WA 98499. A few days ago, I switched from T-Mobile to Xfinity Mobile and ordered new phones. I came to the Xfinity store because the SIM/eSIM on my old phone was no longer working, and I was also unable to properly install or activ
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Customer Service
user_l2xygo My team can look into your damage complaint concerns as we will want to check these tickets as well. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "
Xfinity Caused Property Damage With No Accountability
@Xfinity This is absolutely unacceptable. After nearly TWO YEARS of trying to get an exposed cable buried because my children and neighbors were tripping over it, Xfinity finally buried it — and destroyed our front lawn and landscaping in the process. For the past 3–4 weeks, I have called repeatedly
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New XB10 modem: not getting symmetrical 1GB up/down speed
I received an email about new symmetrical 1GB up/down speeds available in my neighborhood. Received a new XB10 modem. The download speed is OK, but upload is capped at 400-500mbps max. Not sure if my modem needs to be reprovisioned, my plan isn't set up correctly in the system or if my house isn't r
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Your Home Network
Modems that are stolen should be reported as such. Is there anyway that you can recover your modem at this time?
Router Delivered Too Early Before Move-in
Hello, I am moving at the end of the month and set up my Xfinity so service would stop September 30 at my old place and start October 1 at my new place. However, as soon as I arranged that, my new router was shipped to the new address that I won't move to until October 1. I want to make sure that I
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PBam86 - Hello, and thank you for joining us here on the Xfinity Forums! We appreciate the opportunity to help. We can certainly get replacement equipment shipped to you, or if you prefer, you can pick it up at a nearby Xfinity Store or service cente
New modem needed
My internet is constantly connected, without internet. I'd like to request a new modem.
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@user_l2xygo Hopefully you took photos of the damage before the landscaper came in and made repairs?
Xfinity Caused Property Damage With No Accountability
@Xfinity This is absolutely unacceptable. After nearly TWO YEARS of trying to get an exposed cable buried because my children and neighbors were tripping over it, Xfinity finally buried it — and destroyed our front lawn and landscaping in the process. For the past 3–4 weeks, I have called repeatedly
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Good evening user_b92e42. Thank you for being an Xfinity Diamond Member, we truly appreciate you being a loyal Xfinity member. I will be happy to look into this further for you. Are you receiving any specific errors when trying to redeem the movie? &
Batman movie reward
Why am I, a Diamond member, not being allowed to add "Batman" from my Rewards?
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Xfinity-provided USPS label — $700 iPhone missing for months, multiple cases closed without resolution
I am hoping someone from Xfinity’s corporate support team can finally help resolve this. Several months ago, I returned an iPhone worth approximately $700 using the prepaid USPS return label provided by Xfinity. I followed Xfinity’s return instructions exactly. I did not choose the carrier, purchase
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Devices
Hey @stv1tna, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help provide clarification on the Xfinity Mobile Trade-In Offers. Could you please provide more information such as which specific
URGENT trade-in discrepancy -$700 promotion vs $185 assurant accepted offer
I need help with an Xfinity Mobile trade-in that expires on September 21, 2026. On August 31, an Xfinity representative confirmed a $700 promotional trade-in credit for my iPhone 13 Pro Max, including $19.44 per month for 36 months. I have now received return paperwork showing an “Accepted Offer Val
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My redemption code says "not valid" on the ETDS page, even though I claimed and was awarded the redemption code only a couple days ago. 🫤
Universal Studios ETDS Login issues
I need the password to be reset as i have been locked out and the ‘security question’ will not accept my answers
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Cancel Now TV subscription
I have tried everything to cancel the NOW tv. It keeps telling I don't have any tv services when I contact chat. I am getting billed for it. I no longer want it and it is impossible to cancel. I've gone through NOW TV login, Xfinity stream, through my account. It's impossible to cancel. Why is it so
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Customer Service
user_1ygzu6. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary &
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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Excellent, I am very glad to hear you were able to get that set up. If you ever have any other questions or concerns we are happy to assist you from here.
Bill promotion expired?
I couldn’t find a direct messaging option anywhere, but my bill doubled as a college student which wasn’t planned and I would like to see what I can do about getting this resolved. I remember it being a promotion but I got no warning via email or text that would tell me it would end.
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Hello @user_unw6v9, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
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Change to 5 year $50 offer
Hi there, I am interested in getting the 5 year $50 internet offer. I understand that it is for new customers. I am willing to cancel my account and sign up again. Let me know if there are easier ways. I have been a long time customer. Thanks
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