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@user_uh76zg Thanks for letting us know. Try the steps below to see unlink the previous attempt, then activate it with the email you want to use on Peacock. Go to the StreamStore through xfinity.com/yoursubscriptions. Click Help & mor
Peacock Activation (platinum member)
Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav
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Hi RoyalBloodi, thank you sharing your experience here on the community forums! I'm truly sorry that the agents you worked with were focusing more on signing up for Xfinity Mobile instead of helping with the issue you were dealing with. We definitely
Absolutely horrible customer service
Your support staff needs additional training. After a modem swap AND more than 1½ hours of support chats, I was finally told that the thing I had been asking your agents to do the entire time could not be done because of WiFi Intelligence. My problem is this: Why don’t your frontline support people
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Absolutely horrible customer service
Your support staff needs additional training. After a modem swap AND more than 1½ hours of support chats, I was finally told that the thing I had been asking your agents to do the entire time could not be done because of WiFi Intelligence. My problem is this: Why don’t your frontline support people
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Customer Service
Hello @user_dhfkpu, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Very poor agent interactions
I am requesting that this complaint be formally documented and reviewed by a supervisor or customer relations representative. I originally contacted Xfinity support because I had received a new gateway/modem and was having difficulty getting my internet working. I contacted support for technical ass
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Same problem. Same solution. Had to figure out which box was my main box. I had rebooted other boxes and my gateway without success. Maryland suburbs of Washington DC. Have sound now on Tennis Channel after about 6 hours of it bein
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Thank you for reaching out @user_5g4bfl, I completely understand your concern about seeing that ineligible status on your $100 Amazon gift card promotion! Maintaining your service without any changes should absolutely qualify you, so I would be happy
Inquiry Regarding Missing $100 Amazon Gift Card Promotion
Hello, I am reaching out regarding a $100 Amazon gift card promotion associated with my new Xfinity service. I have maintained active service for over 90 days as required by the offer terms. When checking the Xfinity Incentive Tracker, the status indicates that I am no longer eligible due to changes
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Speedtest is gone in the xfinity app
I used to be able to do a speedtest directly from the xfinity router, triggered in the xfinity ios app. This functionality doesn't seem to be present anymore, and that is very frustrating. The support page, https://www.xfinity.com/support/articles/xfinity-speed-test-faqs, says that it should be in W
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Your Home Network
I'm also having the issue. It's been on & off for at least the last week or two.
The Tennis Channel
No audio only on The Tennis Channel on all home tvs and Xfinity app for several hours. Is anyone else having this issue?
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Hello there, I hope you are having a great day. Autopay and paperless discount kicks in on the following month after being added not immediately. How long has auto-pay been added to your services?
paperless billing discount
I'm not getting the paperless billing discount despite signing up with a bank account for automatic payments and paperless billing. How can this be fixed?
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Good evening user_r14qkc I can understand your concern if you are experiencing service issues. I would be happy to look into this further, I can assure you this is not the experience we want for you. I do have a few questions so that I can better ass
Terrible!
I have the service once before, and it was pretty good. I moved twice since then one location didn’t offer the service so I didn’t have it there. I figured I’d get the service at the new house. I signed up and got my modem. All that part went pretty smoothly. But after two weeks, one Field service t
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Hello @PeaceByJesus, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Were you able to get your services up and working?
Xfinity app switches to previous window if I try to scan QR. + I lose my smartphone connection the second that I remove the coax cable
Brand new phone, and I have been trying in vain to activate my new modem Comcast told me I should have ( though the old works fine). i tried using the Xfinity app but it will not scan the QR code on the "Let's activate" brochure that comes with it. The app repeatedly switches back to the previous wi
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Okay, that is the way we handle those interactions, as it keeps your information private and secure. On our end we are unable to see the numbers entered for your protection. It only shows asterisks when you press the buttons. Please let me know if th
Identity Verification
On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?
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Inquiry Regarding Missing $100 Amazon Gift Card Promotion
Hello, I am reaching out regarding a $100 Amazon gift card promotion associated with my new Xfinity service. I have maintained active service for over 90 days as required by the offer terms. When checking the Xfinity Incentive Tracker, the status indicates that I am no longer eligible due to changes
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Customer Service
Thanks so much for taking a moment out of your day to post on our community forum @huskaroo! If you have already gone through the migration process and are running into trouble, please visit this link HERE or reach out directly to Yahoo Support at 1-
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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Good afternoon user_1urr33 this is not the experience we want for you. We strive to make transferring service smooth. I know moving situations are all different. In your case were you looking to have service simultaneously briefly? Or were you lookin
Transfer service
Somehow when my move day arrived, in the Einstein system that the install team uses, the old address and the new address were the same. This caused a nasty situation in which the installation team and the customer service team Blamed one another and neither could determine the solution. After NO LIE
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user_ry23nt You're welcome! We are glad to hear you were able to update your payment method with our mobile phone support team. Is there anything else we may assist you with this evening?
Can't change my Mobile auto-payment from Taiwan
Hello and greetings from Taiwan! I've been a Comcast/Xfinity customer for a very long time and can not resolve changing my Xfinity Mobile auto-payment from my Credit Card to my Checking account (numbers will be supplied when you contact me). Instead, I get the following error messages. Please have s
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Yes, I entered both date of birth and social security number on the keypad of my phone.
Identity Verification
On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?
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Hello @user_dsm21, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To troubleshoot your Xfinity Voice home phone voicemail, dial *99 from your home phone to access your mailbox
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Voicemail mailbox
I have not had access to my landline voice mail since beginning of May. The message is that the voice mailbox is unavailable
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