Xfinity Community Forum

Hi there, @user_w5gf79 Thanks for reaching out to us on the Forums! I do apologize for the frustration you are going through trying to cancel your service. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded

XfinityRichard

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3 hours ago

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U

Xfinity Support Hang Up Everytime I Request Cancelation

I have called Xfinity support. Each time, I have requested cancellation. The customer support representative goes on and on about plan options, then conveniently hangs up once I confirm cancelation. I need to cancel service immediately, but I'm blocked by poor business practices designed to give a d

Question

user_cnim0l Welcome to our community forum! What's the reason you're wanting yo transfer your Xfinity Mobile line to another service? You can find instructions to get your Port PIN here: https://www.xfinity.com/support/articles/cancel-xfinity-mobile-

XfinityEmilyB

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3 hours ago

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Port PIN number to transfer my phone

I want to transfer my phone to another service but I need a PIN number

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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How to cancel the unnecessary mobile line without affecting 5-year internet price lock?

Sale in Xfinity store added a mobile line for me yesterday and claimed that I had to keep the line active for 6 months even it is free for the first year. Can I cancel the unnecessary mobile line without affecting my 5-year Internet price lock now?

Question

@user_w5gf79 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

EG

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3 hours ago

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Xfinity Support Hang Up Everytime I Request Cancelation

I have called Xfinity support. Each time, I have requested cancellation. The customer support representative goes on and on about plan options, then conveniently hangs up once I confirm cancelation. I need to cancel service immediately, but I'm blocked by poor business practices designed to give a d

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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U

Xfinity Support Hang Up Everytime I Request Cancelation

I have called Xfinity support. Each time, I have requested cancellation. The customer support representative goes on and on about plan options, then conveniently hangs up once I confirm cancelation. I need to cancel service immediately, but I'm blocked by poor business practices designed to give a d

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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U

Payment declined

Any form of payment is being declined - both card and bank account. Tried different cards, different bank accounts. Still being declined but not even being attempted on pulling either. One of my accounts will notify me on purchases and will not send a notification saying something was declined or ev

Question

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Modem

I returned home after receiving messages of power outages to find my modem will not power on. How do I get a replacement?

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Your Home Network

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user_756wdk Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services and I'm sorry to hear you didn't receive the callback. Please send us a direct message with your full name and complete se

XfinityEmilyB

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3 hours ago

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I cannot cancel my service

I am trying to cancel my service. I logged into my account last week, (Monday 7/6) attempting to find a way to cancel online. There was an option to 'move service', but not cancel. When I tried to ask about cancelling service in the chatbot I would either receive a message that an error was encounte

Question

Hello user_wxiip5. Very sorry to hear about this issue with the upgrade. We would love to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look

XfinityTommy

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3 hours ago

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Phone upgrade on existing account

I’ve been trying for 3 weeks to get my wife’s phone upgraded on her existing line and have gotten nothing but the run around from every agent I spoke with. If I was a new customer, you would give me a phone in an instant, but existing customers get the shaft. I have internet and 3 lines with you and

Question

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Closed

I cannot cancel my service

I am trying to cancel my service. I logged into my account last week, (Monday 7/6) attempting to find a way to cancel online. There was an option to 'move service', but not cancel. When I tried to ask about cancelling service in the chatbot I would either receive a message that an error was encounte

Question

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Sign-In and Account Management

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My email is Comcast. Net

rhd53152

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4 hours ago

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IMAP password [Edited]

Can not remember my IMap password and now no email is coming ? [Title Edited: "Personal Information"]

Question

U

Have you figured this out having the same issue

user_s2iv4v

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4 hours ago

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J

Cannot Add or Activate a 2nd Pro Wifi Extender

I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect

Question

C

We have the same problem Are there no real people who know what the heck they are doing? We need this land line working and can't wait 8 days to make it happen.

cbbarber2

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4 hours ago

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no phone service with new modem

I have no dial tone after installing new modem. I have tried all the fixes that the Chat bot suggests multiple times and tried installing a new cord to no avail. Both myself and my wife are elderly and need a phone line for safety. Our cell signal is very weak. Please help!

Question

U

With the pro service it states up to two extenders are included

user_s2iv4v

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4 hours ago

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J

Cannot Add or Activate a 2nd Pro Wifi Extender

I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect

Question

U

.I do not know where to begin.

We're service ever.I cannot stand paying for my bill over the phone.It takes way too long.You need to cut the time on this robot [Edited: "Inappropriate Language"].It's making me want to cancel my service.Because I can't stand being on the phone for almost an hour.To pay for my bill, I should not be

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Customer Service

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Greetings @user_iwemdk, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the caller ID not displaying on the TV, but you have come to the right place

XfinityJeff

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4 hours ago

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Caller id not displaying on tv

The caller id has stopped displaying on tv even though the notification is turned on in settings.

Question

U

I’ve asked for someone to contact my number on file to ask about my billing instead of taking the money out of the account it gets turned off then immediately a restoration fee plus late fee gets added then I’m expected to pay these one time fees mor

user_o5fafi

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4 hours ago

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request a callback

I need a callback to cancel service

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U

International Calling

When calling Germany to any phone getting a message that the wireless caller is not available, but even when calling landlines.

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Plan

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Don’t worry they will change it for you make it 50.00 but still charge you the 95.00 they are great like that

user_o5fafi

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4 hours ago

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Monthly bill

I am presently paying Xfinity $95.05 per month for internet service. AT&T Fiber is now in our neighborhood and they are offering service for $55.00 per month. My husband and I are seniors and are careful about our expenses. Would you be willing to match that $55.00 per month so we don't have to chan

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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4 hours ago

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request a callback

I need a callback to cancel service

Question