Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.9K)
Apparently not. 15, 16, 17, 18, 19, 20.
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
Question
Yahoo app has an option to add another mailbox, If you click on the circle with your initials in the upper left-hand corner of the app, add another mailbox, it should then allow you to add.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
The only way to start the recording 30 mins early is if the option is there. If you don't see a 30-minute option, then that feature would not be available on that program. We do apologize for any inconvenience around this. Are you able to choose the
Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
Question
ElRicky Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further to see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
Question
My apologies, I’ve been out of town for work. I would absolutely like to try anything else.
XER10 is problematic for home network use...
I've spent the last 4.5 hours on the phone with tech support and still don't have any clear idea how to work around this, because they literally don't know how to answer these types of questions. Spoke to 3 people and got the same "follow this link to put in bridge mode". Problem is, from what I've
Question
Since they switched, I have lost personal folders. If they had warned us this might happen I could have saved them, printed them off or maybe other options. No warning!!
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
Does the "Diamond or Platinum tier Xfinity Rewards members: Redeeming your offer for Peacock Premium" section of https://www.xfinity.com/support/articles/peacock-premium-offers help? Please be aware that there are 2 kinds of responses in this Forum:
Free Peacock Premium with Platinum Rewards Status
I logged into my https://customer.xfinity.com/membership page. I don't see any Free Peacock banner under my rewards
Question
... Can someone tell me step-by-step how to do this? ... Also: see "Diamond or Platinum tier Xfinity Rewards members: Redeeming your offer for Peacock Premium" on https://www.xfinity.com/support/articles/peacock-premium-offers Please be awar
How To Activate Peacock Premium?
I just got my account upgraded to Platinum so now I have access to Peacock Premium. The issue is, I have been trying all day to figure out how to activate. Every time I try to, Xfinity sends me to the Peacock site then when I try to sign in or sign up there, they send me to page to Pick a Plan. I am
Question
... Where can I delete my xfinity membership ... In https://forums.xfinity.com/conversations/customer-service/new-xfinity-membership-rewards/69716a48bef17951d87cb328?commentId=6971aa8fbef17951d8812cb4 employee @XfinityDemitrius wrote: On January 2
Xfinity membership spam
I got a spam email from Xfinity about "Xfinity membership" which I never enrolled in. At the bottom of the email you claim it's "service related" which is a lie, the only service I get is home internet. Where can I delete my xfinity membership and stop that spam from ever coming to me again?
Question
Xfinity scams veterans
I am a 68-year-old Vietnam veteran with a plethora of medical problems including a life-threatening prostate issue, COPD and a heart condition and no less than 40 times the people at Xfinity have been informed of this by myself my social worker my doctor and my veteran service officer. Every time in
Question
•
Customer Service
Accepted Solution
Cancel Xfinity Services
I am looking to cancel all of my Xfinity services, but I am not able to call during business hours, or visit a store in person. I need another option that does not involve speaking to someone on the phone during business hours, or physically traveling to a brick and mortar store. I also want to docu
Question
•
Customer Service
Lost IPv6 for past day
Hello folks, this is a pretty minor issue but both me and my work's Comcast connections (work is Comcast Business) have lost IPv6 access since yesterday. Both routers still receive the expected delegated prefix, but have no routable access and respond to all IPv6 queries with an ICMPv6 error indicat
Question
•
Your Home Network
Add Spouse Name to Bill
I would like to add my spouse's name to the bill. I'm not looking to change the primary account holder name, and would be good with their name being added as "In Care Of" as part of the billing statement.
Question
•
Billing
Thanks. I will assume that the option to change email passwords in Yahoo is under Settings in email. Does anyone who might have a Yahoo email account have an answer to the second part of my question above?
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Hello, I believe I did the same thing; how can I check, and get this resolved?
Accidentally created a second account trying to sign up for 5 year plan
I accessed the account through my phone and went through manage account. But now its telling me i have a second account for my address when i just wanted to take advantage of the discount. Is there any way to merge the two accounts together or get the discount on my original account. I also signed u
Question
Cancel service
How to cancel subscription? There is no automatic way to do that
Question
•
Sign-In and Account Management

My bill increased by $2. It would be nice if there would be an explanation when a person’s bill increases. I have spent way too much time trying to figure out why my bill increased. The AI chat bot is pretty much worthless. I only have interne
user_4r3k8k
commented
3 hours ago
to the conversation:
0
0
Bill increase
Why did my bill increase i was lied to
Question