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Cancelled but still have a bill, and phantom equipment
For context, my billing cycle ends the 24th of the month, I returned my equipment on the 16th of June, cancelled my services with a CS rep the week before, and still have a bill scheduled to be paid in mid-July, even though I have no equipment or services through comcast at this time. A bill went ou
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Billing
Lowering my bill
My bill is astronomical. I want to lower it or I will leave xfinity. Please help.
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Customer Service
Utility Box Relocation
Hi, Trying to find out who to contact about getting a utility box relocated in the yard so a driveway can be installed. Who would need to be contacted regarding that? Thanks
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Customer Service
Making a post on the Forums
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cstTest
Hello @user_kwnvlu are you using a code that was emailed or sent to you after redeeming an Xfinity Reward?
Bookstore Credit
I was trying to redeem my bookstore credit from The award winning movies. My order has been canceled 3 times because they said there was a payment issue. How do i check to see why the code isn't working? Amazon said i need to contact xfinity about the issue.
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No worries @user_5r1p88. Here is a detailed outline of all the steps needed to send us a direct message on this platform. You'll want to hit enter at the end of your message to send it. -To send a "Peer to peer" ("Private") m
Poor customer service. I need help!
I plugged in my router and only get a flashing amber light. I went to chat three times now. They run diagnostics. It was determined I don’t have a signal coming in to the house. I was told I had a service technician scheduled to come today to access. I was supposed to receive a notification of that
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Yes, this issue still persists even after service has been performed in my area.
XB8 Modem continues to drop connections over WIFI and Ethernet
We recently got an upgrade to the XB8 modem from the XB6-T. Previously we had no issues with that modem other than outages in the area, but figured the upgrade would do some good. The installation went with out issue, but the next day during gaming sessions I noticed lag spikes that would hang for 4
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Hello, @user_ipgmz0 can you be specific as there were several questions asked on this thread. The main one was about connecting a landline. However, our Xfinity Voice service is VoIP(Voice over internet protocol) which requires you to jack into the b
How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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My apologies @user_jf8401 the speed test feature has now been moved to the Xfinity App. Most of your account management and troubleshooting can quickly be done within the app now. You can download the app in the Apple App store or Google Play for And
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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@user_pypztz Our team can help with account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of this forum's
Cancel service
Cancel service internet [Edited: "Personal Information"] Account number: [Edited: "Personal Information"]Xfinity Mobile Account Number: [Edited: "Personal Information"]
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Hello, @user_53f040 thank you for reaching out over Xfinity Forums. I completely understand needing to get the port pin for the Xfinity Mobile number to be able to take the number with you. Investigating, I'm only fiding the 2 options for creating a
Port Out Pin NOW
I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even
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Cancel service
Cancel service internet [Edited: "Personal Information"] Account number: [Edited: "Personal Information"]Xfinity Mobile Account Number: [Edited: "Personal Information"]
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Customer Service
Thanks for clarifying, @user_w4d3xg. Got too hung up on the hotpot inquiry! Are you noticing the buffering occurring on multiple shows, and streaming services?
Help on Securing Wifi?
Need help please regarding security for my wifi. I use a Fire Stick and I keep getting buffering. I went into preferences and it shows my name for the wifi and it is secure. However the Xfinity WiFi says not secure. Why is this and is this the reason for the buffering?
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The cutouts are like 30 seconds and they happen sporadically. I am sure there are issues in other places, but it is not so obvious. We do sometimes get dropouts on streaming on Roku, but I suspect buffering hides some of these. In any ca
Dropouts and Packet losses
I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo
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@user_v40soy Our team can assist with getting that name added to the billing statement. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity S
Add name on billing statement
Hi. I wanted to add a co-resident's name to my billing address for proof of residency. How can Wdo it, thank you!
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Bookstore Credit
I was trying to redeem my bookstore credit from The award winning movies. My order has been canceled 3 times because they said there was a payment issue. How do i check to see why the code isn't working? Amazon said i need to contact xfinity about the issue.
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Customer Service
Forgive me once again. I’m too old and I think technology has passed me by. I typed my message in the direct messaging but I didn’t see a send or post icon so I don’t know if it went anywhere.
Poor customer service. I need help!
I plugged in my router and only get a flashing amber light. I went to chat three times now. They run diagnostics. It was determined I don’t have a signal coming in to the house. I was told I had a service technician scheduled to come today to access. I was supposed to receive a notification of that
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I’m having the same problems, I have had the same email address through comcast for over a decade and have used it on all of my iPhones including this one for over a year. All of a sudden it started asking for my password, so I deleted the account t
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Comcast Email is not working on Iphone
As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon
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