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Transfer account to a roommate
I need to transfer my account to a roommate since I've moved out and they're staying.
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Sign-In and Account Management
user_lp8v2o I think there may be some confusion about the cause of the issues. When these issues happen that are not resolved by basic app troubleshooting, we normally have to escalate the issue to our engineering team. If they are not able to locate
High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)
I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th
Question
Hello @user_wuxrek and thanks for posting on our Xfinity Community forums. The easiest and quickest way to update your account services or to lower your bill is by managing your plan online at Xfinity.com/planbuilder or via the Manage Services sectio
Lower my bill
Hello I need to lower my bill. Dont u guys have a 5 year contract going on now? Need my bill back to 55 a mouth?
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Hi XfinityAmandaB. Thank you for your reply. You indicated that the problem is resolved when it is NOT resolved as I just reported again moments again. If the problem was resolved, then I wouldn't be reaching out for help and resolution. If this iss
High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)
I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th
Question
bcfrmkc Hello, I am sorry you are having issues with Disney plus Hulu subscription. Can you please describe the problems you are having?
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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cancel landline
I would like to cancel my land line, and you can't do that from the app or xfinity page.
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Home Phone Service & Equipment
Okay, and just to confirm have you deleted the Xfinity Stream App, and then re-installed it?
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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Happened with my Galaxy A50 which I purchased as new from Xfinity, too! I've done the same things and now don't know what to expect. I'm nervous because I'll have to travel abroad soon.
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Fox
Why do you keep removing Fox, putting it back, then removing it again! I had access to it prior to the World Cup, and sometimes during the World Cup, but then you remove it on some days. Stop with the foolishness. I’m paying, not getting it for free.
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Sign-In and Account Management
user_lp8v2o I apologize that you are still having issues. The issue is reportedly resolved, but if you are still having issues, I would be happy to help make sure this is addressed for you. While there is a known issue with something, if we attempt t
High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)
I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th
Question
On the Xfinity stream app that is the only channel I watch on it. I am pretty boring with my television watching. It is either CNN or PBS Passport. But I will watch other channels tonight and tomorrow morning and see I the same thing happens. Will ke
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
Question
No success thus far. @user_lp8v2o, thank you for your reply. Per the response from XfinityMichaelC on 7/16 @ 0941 of (strangely not shown here, but received via email), "This issue should now be resolved. Please let us know if you continue to have i
High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)
I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th
Question
@zfastss yes it seems like it just a scam to cover the higher pricing for internet
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
Yes I have the same problem and talked with agents repeatedly followed all their steps and still nothing
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
I want to lower my bill !
Lower my bill
Hello I need to lower my bill. Dont u guys have a 5 year contract going on now? Need my bill back to 55 a mouth?
Question
@user_zl5rdv Thank you for sharing your experience with us. I can certainly see why this situation would leave you feeling discouraged. What should have been a simple move request appears to have resulted in multiple unexpected issues, several lengt
Customer Complaint
Good evening, I have had a horrible experience this week, and would love the contact information to make a complaint if possible. Last weekend i scheduled a move set for next month to my new apartment, no issues, so i thought, Monday I received an email saying they are sending the modem to my new ad
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Hello @nerdyplayer thank you for reaching out on our community forum! We would be happy to review plan options with you. You can also view plans online and on the Xfinity app under the build my plan option. Please send us a direct message with your
XfinityAbby
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time to shop for new plan
My promotion is almost up at 2 locations and was wondering if there are any other options.
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