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Horrible customer service
Ordered internet and a tv package. We don’t get any of the channels on tv that were ordered, it’s now been over a month and they can’t figure out why!! Our internet went out 4 hours ago for no reason, no storms, no nothing; but there is no way to contact them to explain. When I go online it says all
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Customer Service
Thanks for your assistance! I have submitted this request via direct message.
bury cable
Hello. I have an overhead cable line that runs over my property that I need to bury. Please enable the button for a direct message so I can have a ticket opened.
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tv
how how did my internet on my TV get signed out? I can't get it to sign back in
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Devices and Equipment
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
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Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
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Non-X1 Service
bury cable
Hello. I have an overhead cable line that runs over my property that I need to bury. Please enable the button for a direct message so I can have a ticket opened.
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Customer Service
Good evening @user_nqhwg4, and thank you for reaching out on our Community Forums regarding your interest in the $300 smartwatch discount for Platinum Xfinity Rewards members. We truly appreciate your longstanding loyalty! To obtain the unique offe
Xfinity Platinum Watch $300 Discount
I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until
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Xfinity Platinum Watch $300 Discount
I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until
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Customer Service
I've had problems on my FireStick (3rd Gen) roughly since version 8.13.0.2841 (released on Feb 13, 2026) -- I noticed them getting progressively worse with each update. Yesterday, I finally decided I have had enough with version 8.15.1.3747 and deci
Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
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Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
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Customer Service
I called xfinity and they walked me through using an incognito browser and connection to http://my.xfinity.com/ That solved my issue.
Using the web browser logged into xfinity to my email, I am receiving a timed-out error today. Please advise.
Receiving the following error when I connect to Xfinity email and try to send an email message from my web browser: Mail server imap-int-east.email.comcast.net unexpectedly closed connection. Please try again later. Email and setting work fine on my phone app, but I have documents I want to send fro
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@Rafkind209 ditto! I think I will go to Roku and save. Money. Red Zone is the best!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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@user_hze0cf ditto. I will leave and go to Roku.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @chathlak26 are you getting any error messages? Do you see the subscription showing in your subscriptions page?
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
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Dealing with this same issue from travel in July 2026. Wife and both have Global Travel Pass active/enabled but charged hundreds of dollars for international roaming... support agents and backend team confirmed global travel pass was enabled and char
Global Travel Pass Enabled, but Incorrectly Charged for Data Roaming in Canada
I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati
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Hello @user_3jd86i thank you for reaching out on our community forum! I would be happy to assist you with getting this completed. Please send us a direct message with your full name and service address so that we can assist you further. To do s
Cancel Xfinity Internet Service
I would like to cancel my Xfinity Internet service. I prefer to handle the cancellation online without a phone call. Please help me with the cancellation process.
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Hello @mch_doug, and thank you for reaching out on our Xfinity Community forums with you concern! We'd be happy to help get the appropriate request submitted. Please send us a Direct Message* with your full name and service address, and we'll take a
XfinityCliff
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bury cable
Hello. I have an overhead cable line that runs over my property that I need to bury. Please enable the button for a direct message so I can have a ticket opened.
Question