Xfinity Community Forum

user_mscwpj Since our team works solely on social media, we strictly handle all interactions on this platform for our records. If you want to talk, then you would need to call in to do so. My team can help you here still if you want. What issue are y

XfinityShawn

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3 hours ago

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xfinity support

I have a complaint and cannot be connected with a supervisor. It is not feasible that I should have to wait 24-48 hours to get a call back - and even that was like pulling teeth - because I don't have an expensive enough package even to get a call back... PLEASE: before I find another internet provi

Question

The Motorola MB8600 is a powerhouse, and I understand why you'd want to utilize its LAGG capabilities to hit those 1200 Mbps speeds without buying new gear @user_6e7344. You can always provide your feedback here: https://www.xfinity.com/support/svp-c

XfinityQuemekia

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3 hours ago

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Why is LAGG not supported on the MB8600 anymore?

The topic says it all. It was supported: https://forums.xfinity.com/conversations/your-home-network/wan-bonding-to-achieve-speeds-higher-than-940-mbps/6063b16ea12cff7d105aab60 Now support tells me no. Xfinity Support has been absolutely zero help in the over 10 phone calls to address this issue. I'm

Question

@nshan26 We'll gladly look into your billing for you. Please send us a Direct Message with your name, address and full details. We look forward to hearing from you.

XfinityLinda

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3 hours ago

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I was tricked by the xfinity agent from online chat

I contacted Xfinity through chat on February 4, 2026 because I didn’t receive the TV box that was supposed to come with my internet equipment. The agent said he would fix the TV box issue, and then he offered to upgrade my internet from 300 Mbps to 500 Mbps at no extra cost. I specifically asked abo

Question

J

They have said they would be in contact within a few days. I've heard nothing so far.

Jjans

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3 hours ago

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J

MDU Technician

I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me

Question

U

Thanks for the response. I am using my own purchased modem (Motorola MB8600), not an Xfinity xFi Gateway rental, so Bridge Mode does not apply. Troubleshooting already completed: 1. Power-cycled modem. 2. Restarted WAN IPv6 on route

user_is0zz6

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3 hours ago

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IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation

I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr

Question

user_6qivbj. I'm glad to hear the issue is resolved. We also removed the old equipment from the account, so we're all set there. If you need anything else, don't hesitate to create a new public submission. We'll mark this post as resolved. Have a gre

XfinityDilary

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3 hours ago

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Updated plan, now getting slow speeds, site shows wrong plan tier name.

Yesterday (2/19/26) I updated from a 1300mbps plan to a 1200mbps (better pricing), but my speeds are now cut in half (~550mbps) and the plan store says I'm on "100Mbps Plan" with "Download speeds: up to 1200 Mbps". Googling that found numerous issues pointing to some kind of backend order status iss

Question

Hey @user_is0zz6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out and share your experience. Are you currently using your own purchased modem or using an Xfinity xFi Ga

XfinityDemitrius

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3 hours ago

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IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation

I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr

Question

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Another updates here, since I was tricked to changed my service from 300Mbps to 500Mbps on Feb 4, my Feb bill has another charge called partial charge, $3.21. So I need to pay for this ridiculous charge as it is on my bill. I just had a newborn a few

nshan26

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3 hours ago

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I was tricked by the xfinity agent from online chat

I contacted Xfinity through chat on February 4, 2026 because I didn’t receive the TV box that was supposed to come with my internet equipment. The agent said he would fix the TV box issue, and then he offered to upgrade my internet from 300 Mbps to 500 Mbps at no extra cost. I specifically asked abo

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Xfinity Internet Stuck in "Pending Activation"

Hello, My Internet is working fine, but I am unable to change my network SSID because my account is stuck in "pending activation".

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Customer Service

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Jjans Thank you for reaching out to us over our Xfinity Community Forums. It sounds like our local technician team was unable to get a signal to your unit, and a multi dwelling unit rewire service order is needed. These jobs can take some time t

XfinityMartyR

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4 hours ago

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MDU Technician

I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me

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Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

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Devices

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@drb_data Oh, and I have no VPN running on my home machine right now (this has never been an issue in the past..)

drb_data

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4 hours ago

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

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Accepted Solution

Technician came out and found signals good, observed the low speeds from my PC. We added an Xfinity modem to the account, and when testing with his equipment found speeds to be exemplarily. Hooking my equipment back up eventually also showed 1200+ sp

user_6qivbj

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4 hours ago

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Updated plan, now getting slow speeds, site shows wrong plan tier name.

Yesterday (2/19/26) I updated from a 1300mbps plan to a 1200mbps (better pricing), but my speeds are now cut in half (~550mbps) and the plan store says I'm on "100Mbps Plan" with "Download speeds: up to 1200 Mbps". Googling that found numerous issues pointing to some kind of backend order status iss

Question

Hey, @user_we7t0c! We apologize to hear that you are still having an issue with the missing bridge mode button. At this time, the modem will need to redownload the firmware in order to have the bridge modem button back again. This can be done by doin

XfinityMichaelC

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4 hours ago

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Bridge mode option to enable or disable are gone

As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi

Question

Thanks for meeting us here in our community, @user_6x53bn. We're happy to help. You're able to access your billing statements on xfinity.com or on your Xfinity app. You'll need to access using your Primary Xfinity ID. Let us know if you're able to se

XfinityLinda

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4 hours ago

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Statement

How do I see my billing statement?

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SB8200 - High Uncorrectables on Channels 18-24 (549-585 MHz)

I am experiencing frequent drops. My Arris SB8200 status page shows over 10,000 uncorrectables specifically on Channels 18 through 24 (549-585 MHz). Downstream Power: 5.1–8.0 dBmV SNR: 40.5–43 dB Upstream Power: 43–44 dBmV My signal looks great, but the high uncorrectables on that specific frequency

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Your Home Network

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user_f27j01, Thank you for reaching out and creating a new post. I'm sorry to hear about the experience you had with moving/transferring service. Also, with the follow up store interaction and tech visit. It truly is our goal to make this proces

XfinityVianney

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4 hours ago

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Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day.

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Statement

How do I see my billing statement?

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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J

MDU Technician

I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me

Question

J

MDU Technician

I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me

Question

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Customer Service

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