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Thanks for reaching back out, @user_0d61b8! Just to confirm, were you able to get everything resolved?
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
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Cancellation Request – Customer Currently Overseas – November 16
Dear Xfinity Support Team, I am requesting assistance with cancelling my residential Xfinity internet service in San Francisco, effective November 16, 2026. I will be moving out of my current residence on November 15 and relocating to a home where internet service is already established. I am curren
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Your Home Network
4 days with no xfinity app streaming video.
I am getting TVAPP-00500 error when trying to stream live TV on Xfinity with the app on ROKU. The app opens up, then when you try to view the channels, it gets hung up. When the tech couldn't figure it out they told me to go to ROKU and ask them why their device is not compatible. (LOL) Yet it was c
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Xfinity Stream App
How did your tech appointment go @user_j9swnq?
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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eSIM Not Attaching to Phone Number, Extremely Dissatisfied
I recently switched from Visible by Verizon to Xfinity Mobile, since I had a free line with my WiFi. The port of my phone number from Visible to Xfinity, and the download of the eSIM, were successful. However, the eSIM did not attach itself to my phone number. I am currently unable to make phone cal
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Devices
voicemail box retention after switching mobile carriers
So after 5 years and two iPhones I am finally leaving xfinity for t-mobile. I have contacted support twice this month, both times they say they will get back to me but they just immediately close the tickets. My voicemail is still the same Verizon visual voicemail from like 8 years ago but now I hav
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Network
Thank you for this additional context. We'd be happy to assist in resolving this refund concern after services were unable to be installed. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the
refund
I am noticing an ongoing trend with Xfinity in regard to any refunds. I was promised a refund of 100$ by an in person store associate and then again online through a chat agent. It's been over a month and I have yet to see any money returned to me. Getting ahold of someone is impossible as most of t
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Hello @SC2116, and thank you for reaching out here on our Xfinity Community forums. Since those channels are working on your bedroom TV but not your main TV, that helps narrow things down. Let’s start with the TV box and connection at the affec
3 of my HD channels are not working on 1 tv
ESPN, ESPN2 and The Weather Channel HD channels are not working on my main TV. All the other HD channels work and all HD channels work on my 2nd TV in the bedroom.
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Convert tv/internet bundle to internet-only plan
I would like to discontinue all Xfinity TV/video services while retaining my existing Xfinity Internet service. I am not looking to cancel my Xfinity account or disconnect Internet service. I want to convert my current TV/Internet bundle to an Internet-only plan.
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Customer Service
I had visited an Xfinity store and they told me that I could get a Wi-Fi box that was apartment friendly without needing a coax cable. So I said cool, and ordered it. I received it and it needed a coax cable and my apartment isn't built for that, yes
refund
I am noticing an ongoing trend with Xfinity in regard to any refunds. I was promised a refund of 100$ by an in person store associate and then again online through a chat agent. It's been over a month and I have yet to see any money returned to me. Getting ahold of someone is impossible as most of t
Question
Thank you for your prompt reply. I've sent a direct message. Looking forward to hearing from you.
Incorrect Internet Bill Amount
I am writing regarding a billing discrepancy and a multi-product promotion that was promised to me when I upgraded my services, which has not yet been applied correctly. On September 12, 2026, I spoke with an Xfinity live chat agent (Agent Gauri) to update my home internet plan. During our conversat
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@user_2rbnkn Thanks for adding a post and letting us know. The best ways to get into a repayment plan and restore service is with the Xfinity Assistant https://www.xfinity.com/xfinityassistant. It will help set one up and allow you to keep service ac
Xfinity Mobile – Financial Hardship Payment Arrangement Request for Disconnected Line
Hello, my Xfinity Mobile line has been disconnected for nonpayment. I've already tried the billing chat, but it keeps directing me to call. I'm requesting assistance in writing because I'm unable to handle this by telephone. I'm experiencing financial hardship and want to arrange installment payment
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Good evening @Over_it8675309. Our team can review your mobile account to determine what happened. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: &
Xfinity not taking accountability
I signed up for a plan back in December of 2025, and the only reason why I got the plan was because it told me I would be allowed to upgrade my phone twice yearly after two billing cycles. Also, my contract states it’s for 24 months. but now I’ve been told that that was a mistake that I’m under a 36
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Hey there, @user_Robyn1121, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting. I can understand the concern, especially when the cellular feature isn’t working as expected.
Why Am I Paying $10/Month for Apple Watch Cellular Service If It Requires My iPhone?
Title: Why Am I Paying $10/Month for Apple Watch Cellular Service If It Requires My iPhone? I recently purchased a cellular-capable Apple Watch and activated Xfinity Mobile’s $10/month paired smartwatch plan. My understanding was that this plan would allow my Apple Watch to connect directly to Xfini
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Moved to Customer Service for exposure to the Digital Care Team
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Convert tv/internet bundle to internet-only plan
I would like to discontinue all Xfinity TV/video services while retaining my existing Xfinity Internet service. I am not looking to cancel my Xfinity account or disconnect Internet service. I want to convert my current TV/Internet bundle to an Internet-only plan.
Question