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The box is approximately 10 feet away from the Gateway thingy.
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
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Good morning @user_8hu7ya, and thanks for taking the time to post here today. We appreciate you replacing the cover on that pedestal after your recent storm. Are you having any service issues?
report storm damage
My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.
Question
There is approximately 10 feet from box to the Gateway thingy.
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
On https://connect.xfinity.com/voice/voicemail --- I get "Sorry, but something went wrong. Please contact us to reactivate your service." Then full circle when I click on "Sign in to Xfinity Voice using your Xfinity ID and password. " in http
Unable to access Xfinity Voice account via web
On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,
Question
user_oa9rlp Great question, the gateway is your internet equipment. We wanted to know the distance from your internet device to the video box.
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
Renewing Contract
Hello xfinity, I am not sure if the forum can help me like it did 2 years ago. I have been a comcast customer since the days of Excite at home in 2000, so 26 year loyalty to one company. Each time it comes up for renewal of contract I have to go through the song and dance to get a good price. Prior
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Customer Service
Reimbursement
I was supposedly sent a card through email for my credit. I never received email and even though six months ago, I was told that it was still there and that they would send me a check now they’re saying that I have redeemed my card. I never did ever receive an email with a card.
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Customer Service
what is the Gateway?
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
Thanks for replying. I think this is affecting many customers and Xfinity support is either uninformed of it or have been directed not to tell customers that it is a large systematic problem.
Port from Verizon to Xfinity Mobile not completed three days in.
I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O
Question
No the box is within 12 inches of the television
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
report storm damage
My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.
Question
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Customer Service
I am having the same issue. Tried to change the service from Verizon to Xfinity three days ago. Everything was unlocked and verified at the Xfinity store. Three days later my number is still associated with Verizon and I haven't been abl
Port from Verizon to Xfinity Mobile not completed three days in.
I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O
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Does it have an error code that starts with XRE or RDK?
Need to schedule a tech to come to my home
I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv.
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Sent a modem I do not need now charging me for it
Salesperson insisted they had a "deal" going for a free modem. I told him I did not want it. He said I had to take it in order to take the sales promotion. He said I would not be charged for it. Now I'm being Charged $15 a month for a modem that I have never plugged up, because I did not want it and
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Customer Service
Hey @user_oa9rlp Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the error on the cable box. I would be more than happy to offer my assistance looking into th
RDK - 03117
Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for ho
Question
@user_89s304 This is great news! Thanks so much for the quick response. I’m so glad to know you were able to get activated at 72 hours and all is resolved. If you need anything more please create a new post for us.
Pending Order on this Account
Hello, I am trying to activate the subscriptions that were offered to me for upgrading my internet. However, when I go to activate them there is a notice at the top that says there is a pending order on this account. What do I need to do to resolve that? Thank you.
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The tv is saying No signal
Need to schedule a tech to come to my home
I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv.
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This was solved by agents on Chat
New service phone is not working
A few weeks ago I switched to your phone service, since then I had to return to the store in Concord, NH since I could not phone anyone. I dial the number and it appears to be calling the person I am try to reach but nothing happens. I also do not received any voicemails and when someone calls me it
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Hi @user_carbonctek53, what sport are you referring to? My assumption would be baseball as there are some pretty big changes happening in a few areas. That league has been through quite an interesting past few years. We'd love to help you work throug
XfinityJustinM
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3 hours ago
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More expenses to the customer
I’m already spending over $400 a month with Xfinity and now I’m losing my favorite sport and told all you have to do is give us more money. Unbelievable. So greedy are the corporations. I will be leaving too after being a customer with Comcast and Xfinity for over 10 years.
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