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I posted it on the forum and also sent via DM.
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
Question
I can get this scheduled for you, user_s79sx0! Please send us a Direct Message with your full name and your full address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
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@XfinityJeniece yes please lets get it set up.
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
Question
Thank you very much for reaching out here. I am sorry to hear about that experience, and will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct me
Tech said sorry we missed you.
I have been waiting for the tech to show up since 5pm. At around 6:30pm to 6:45pm. I get a text saying sorry we missed you please reschedule.the tech never showed up so how did they miss me? Im paying for a service I can't even use. I want a full refund for what I have paid for. This is unavailable
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user_s79sx0 The fee is just for the survey; however, it would apply even if we are unable to move the line. Obstacles on the property (like fences, locked gates, pools, ponds, or trees) might prevent the work. Would you like to get this scheduled?
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
Question
Hello, @Digital_Matrix. I am sorry to hear about the loss of your family member. Our condolences go out to you and your family. We are glad to look further investigate this and help. Please send us a direct message with your full name and comple
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
Question
user_ep9x45 We can definitely take a look and see what is available to you, we would don't want to lose you as a Xfinity customer.
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors
Question
peacock
I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?
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Xfinity Stream Website
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
Question
•
Customer Service
Hello, user_r4vuac. Thank you for choosing Xfinity and providing your feedback here. Our team can help with all things Xifnity right here. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct M
Subject: Formal Escalation: Chronic Service Failures & Request for Immediate Executive Resolution
Dear Xfinity Executive Support Team, I am writing to formally escalate an ongoing service issue that has now reached an unacceptable level. For the past several weeks, I have experienced daily internet outages, accompanied by repeated notifications claiming the issue will be resolved—only for servic
Question
Tech said sorry we missed you.
I have been waiting for the tech to show up since 5pm. At around 6:30pm to 6:45pm. I get a text saying sorry we missed you please reschedule.the tech never showed up so how did they miss me? Im paying for a service I can't even use. I want a full refund for what I have paid for. This is unavailable
Question
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Customer Service
Working for me right now, 6/2/2026 at 4:15 PDT, Washington State
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Ok. Xfinity doesn’t value its existing customers, so I’ll be switching to Quantum Fiber. Congratulations on losing a customer.
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors
Question
@XfinityAmandaB No fees after the survey?
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
Question
user_345ec4 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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Good afternoon @user_zp1rqz. Sounds like you may need a tech appointment to activate a new outlet. There is a charge normally associated with that, just depends on a few things. If you could send our team a direct message with your full name and full
XfinityRaf
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How do I activate another coax outlet
I am trying to use a different coax outlet than what the technician hooked up to when first installed but none of them work. Do I need to have a technician come out in order to use a different outlet?
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