Xfinity Community Forum

@gwd1041 it looks like Antenna TV is a local channel that has been removed in some areas or replaced by different networks, one being called Nosey TV. So it is possible that Antenna TV was discontinued in your area.

XfinityAbby

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8 hours ago

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Antenna TV

Antenna tv used to be channel 510. I can not find it. I miss it. Is it still available?

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Worst customer support

I got my service about a week ago and I've been trying to activate the mobile service and every service agent I talked to has been very difficult to work with all but for one. Abhishek has been the worst one I have ever dealt with I've try to get him to tell me what SIM card I need to put in my phon

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Customer Service

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Hello user_792eet, thank you for reaching out in our Xfinity Community forum. We are sorry to see you go; but we are here to assist. To process your request will require your account information, which we cannot have you post here, as that is protect

XfinityJeffB

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8 hours ago

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Cancel service

I want to cancel my internet

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@user_e1bnnk That's a good question. It's all based on the area, and the networks. There is no list to compare as it is being done in phases and areas. We know soon, all channels will be internet based, and the cards will be decommissioned from worki

XfinityBenny

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8 hours ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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user_ty2ihu That is a tough spot. With any Xfinity mobile equipment, we can only use the service address on your account for shipping. If you are not currently at your service address to receive that, then the store would be the next recommended opti

XfinityAmandaB

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8 hours ago

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Physical SIM card

My device with Xfinity currently has an eSIM, but I would prefer a physical SIM card. How can I arrange for one to be mailed to me?

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Cancel service

I want to cancel my internet

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Billing

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@XfinityAbby I guess my question is, do we have to log into the primary to keep the others active?

user_jcljnt

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8 hours ago

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Email access after cancelation

We may be moving to an area outside of Xfiniy Service and have a question about accessing email if we have to cancel. I have read the website that says that as long as you access the email atleast once every month it will stay after. My question is do we have to have the primary service email active

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Hello user_qkx2q9, thank you for reaching out in our Xfinity Community forums. Is this an ongoing, never changing issue? Or is it after a certain time period (later in the month, or billing cycle)?

XfinityJeffB

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8 hours ago

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Slow internet unless I am connected via a VPN

I'm seeing really slow speeds and looking for some support. I just noticed recently my download speeds are anywhere between 10-90 Mbps. However when I'm on a VPN connection I get my full speed. Am I being throttled or is my network connection not being routed correctly? I called the other day but ha

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@XfinityJanelle channel 510 was called ANTENNA TV.

gwd1041

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8 hours ago

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Antenna TV

Antenna tv used to be channel 510. I can not find it. I miss it. Is it still available?

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Hello @user_jcljnt this is a great question! If you want to keep all emails active and working everyone will need to log in to their emails at least once every nine months. As long as everyone logs in on a web browser once every nine months then your

XfinityAbby

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8 hours ago

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Email access after cancelation

We may be moving to an area outside of Xfiniy Service and have a question about accessing email if we have to cancel. I have read the website that says that as long as you access the email atleast once every month it will stay after. My question is do we have to have the primary service email active

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Everything has been taken care of! Xfinity sent out a tech on Monday morning and they were able to have the problem solved in under an hour. I am not sure if they ran new line or not as I was inside getting ready for work, but I saw them worki

user_n3cej0

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8 hours ago

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Very slow internet, and very low downstream power levels. (dBmV)

Hello and good day, I've had some connection issues occurring for the past few weeks, and although they started off as an intermittent problem, they have now become constant. My download speeds always used to be at, or slightly over, 1200Mbps. Recently, however, they began to test under 20Mbps consi

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For us to get into the issue and troubleshoot, to protect your account privacy, we have to get the information requested in a direct message.

XfinityJeffB

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8 hours ago

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

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Email access after cancelation

We may be moving to an area outside of Xfiniy Service and have a question about accessing email if we have to cancel. I have read the website that says that as long as you access the email atleast once every month it will stay after. My question is do we have to have the primary service email active

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Sign-In and Account Management

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@XfinityThomasD Thomas, when can I expect a response. Given the situation, one would think I woudl have received a response after 7 hours.

user_wi2lm1

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8 hours ago

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

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Hello @user_kdahsj, thank you for reaching out on our community forum. It sounds like you have done the basics here to get port forwarding working. Please send us a direct message so we can assist you further. To do so, click on the chat icon locate

XfinityAbby

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8 hours ago

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Port Forwarding Not Working

Ive seen this issue alot, my port forwarding doesnt work. I have a wireguard server setup on my server so I can remotely connect to my network to do work and such, but I have not ever gotten port forwarding to work so I have to fall back to UPnP. I dont need a link to a article on how to turn on por

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We'd appreciate the opportunity to earn your business back, senseialan!

XfinityThomasA

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8 hours ago

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Temporarily blacklisted IP Address - try again later.

I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas

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@danni13, thank you for working with us to get your issue resolved. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues

XfinityJeffB

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8 hours ago

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Xfinity has been calling and not leaving a voicemail

Hi, I'm Danielle and recently the main account holder moved out of state so in order to keep access to the account we put myself on the account so we could maintain the account and have internet still. However within the last two days Xfinity has called her, Rebecca, twice and has not left voicemail

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Same! - When I tried to use my computer, the comcast site pushed me to a Yahoo account. I started the new account and I'm missing all emails from March.

thunt23

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8 hours ago

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My email won’t update.

My email won’t update. I am receiving an error message that says, Password Incorrect, enter the password for the IMAP account “Comcast”. When I type in my password, the error message returns. Please help.

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@XfinityBenny Thanks! I do know that they're being phased out and are essentially on borrowed time. But I'll keep them as long as they work. The majority of channels that I watch aren't (yet) affected, though I must admit, I would be curious to kn

user_e1bnnk

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8 hours ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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Fox HD

Same problem with Fox as many have already described. What is being done to give customers a better experience?

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Channels and Programming

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