Xfinity Community Forum

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Payment

Changing more than the plans supposed to be

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I agree with you! I have a vacation home in another state, and the electricity and therefore wifi went out due to a storm. The electricity was restored 2 days ago, but the wifi is still out, and I can't tell if my heat is working there because

user_ynf2hb

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2 hours ago

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No wifi service due to outage

I am extremely dissatisfied with xfinity. I am almost at 3 days without any wifi service due to weather and outage reported. I work from home and rely on wifi completely. Xfinity does not provide real time updates on when the issue will be fixed. Instead they keep saying that they are working on fix

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Monthly bill summary

Hi, because of a court action against my co-owners who never paid a bill since the purchase in June 2018, my lawyer ask me for all my bills since the purchase. Would it be possible to provide me with a detailed bills since the purchase of my condo. It could be send by email to me.

Question

This just seems wrong to me that loyal customers are not given any special promotions other than yearly price increases. Xfinity would rather approach new potential customers than extend offers to loyal customers that have gotten them to where they a

michael1967

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2 hours ago

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New 1 gig plan

I want to switch to the new 1 gig 50dollar month internet plan and it keeps coming up 100$ instead of 50.

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I replied as requested.

user_011f20

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2 hours ago

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Over charges

Please see the following. I need for someone to assist. I’m just being push back and forth and neither company wants to take ownership. Hello Lisa, Thank you for your reply. We sincerely apologize for any issues with your billing concern. We do see that you were refunded for the $18.01, but the char

Question

user_52ohg9 Gotcha! Have you checked with your IT Team to see if anything changed with your VPN, or have any updates on your work computers? Sometimes if I have updates that I haven't run yet, it causes issues with my connection.

XfinityKassie

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2 hours ago

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Issues with VPN and Xfinity

Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.

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Xfi extender pod

How can i get free wifi extender pod if one of my rooms upstairs not getting good signal?

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Customer Service

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user_e7525a, Hi there! Thanks for taking the time out of your Wednesday to reach out. I’m sorry to hear you’re thinking about canceling your service. You've reached the right team of experts who can help with this over social media. Befor

XfinityGabriel

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2 hours ago

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Cancel service

I need to cancel service

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Thank you for your feedback @user_f4e228. Membership benefits are updated frequently. New membership perks drop every Thursday. Xfinity members can view available perks, rewards, and exclusive experiences on the Xfinity app or by visiting Xfinity mem

XfinityJoe

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2 hours ago

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Rewards?

What rewards?? Lousy discounts to things I don't want, chances (0) to win tickets to shows I don't watch, Free download of 20-30 year old movies that I could buy in a discount bin 2 for 1.00. And an offer to buy more of your stuff..at a discount..free limited access to channels once a week that no o

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no internet access. Not using a mesh or extender.

user_52ohg9

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2 hours ago

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Issues with VPN and Xfinity

Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.

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Cancel Internet service

I would like to cancel my Internet service ASAP. Please

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Customer Service

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user_52ohg9 Thank you for the quick response! Are you using any Mesh device, or Wi-Fi extender? When you try to connect to your VPN, are you just getting a "no internet access" message?

XfinityKassie

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2 hours ago

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Issues with VPN and Xfinity

Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.

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Cancel service

I need to cancel service

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Billing

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Bill increase

My upcoming bill is showing it is more than doubling for the same service. How can this be fixed.l? I understand an increase but not more than doubling for the same exact service.

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Billing

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Home network works fine on the tv and other devices, and for the computers, until we sign into VPN. Haven't reset, but tried unplugging, waiting 30 seconds, and plugging back in. Also turned off the advanced security for our xfinity wifi per another

user_52ohg9

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2 hours ago

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Issues with VPN and Xfinity

Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.

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Rewards?

What rewards?? Lousy discounts to things I don't want, chances (0) to win tickets to shows I don't watch, Free download of 20-30 year old movies that I could buy in a discount bin 2 for 1.00. And an offer to buy more of your stuff..at a discount..free limited access to channels once a week that no o

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Customer Service

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@user_52ohg9 Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with your internet connection. As someone that works from home, I can see how this would be frustrating. I'm here to help you get this figured out today. I

XfinityKassie

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2 hours ago

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Issues with VPN and Xfinity

Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.

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@Danvtei23 Thank you for bringing this to our attention. I would be more than happy to help you out with this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter &

XfinityRaul

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2 hours ago

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Property Damaged during installation of line under driveway

Today we noticed thay our driveway was damaged while a Comcast contractor installed a line through the neighborhood. I'd like to have the driveway repaired and file a claim.

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@XfinityAbby @user_o4gldh If known. Would you please share with the community what the outcome for this issue was so that all readers here may benefit from it ? Thank you.

EG

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2 hours ago

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Black Ops 6 Internet Settings

My son wants me to alter our network settings so he can play Black Ops 6. Looks like some Port reassignment among other things. Is this safe? Will altering our settings for his game affect other devices using our wifi connection?

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Oh no, @tgscript your good. Do you have any further questions or concerns I can assist you with today?-Richard

XfinityRichard

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2 hours ago

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how watch mariners basrball

How do I watch Mariners Baseball in 2026

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