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How is this even legal????
I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Yes, we have deleted and reinstalled the app. All devices have the current updates. I have tried to stream it from the website streaming in my pc and get the same results. I spent an entire day one on one messaging independently with Xfi
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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Your Home Network
@user_d1xoc1 received a response saying that you aren't allowed to send DMs without permission, so resent the original text with a clarification that this is the same issue where comcast deigned to allow me to send them a DM before.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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user_dchtrn Are you seeing any error messages or codes when trying to update?
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Thanks for reaching out to us on our community forums @user_dbetig! We regret hearing you want to cancel services. I can help with getting your services canceled. Before we can cancel services, we need to locate the account and authenticate it for se
Xfinity Support
Please Cancel my service I do not want any offers and want it effective of this message
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user_5xg01w - Thank you for taking the time to share your feedback and experience. We truly value hearing from you, and our team would be glad to connect with you to better understand your perspective. We’ll make sure your feedback is shared wi
How to leave specific agent a review?
I had a really good experience with my agent and wanted to leave feedback. They were kind and empathetic and genuinely made my say. I know their name, and we must have chat history, but I can't find a way to leave a review on the app.
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How to leave specific agent a review?
I had a really good experience with my agent and wanted to leave feedback. They were kind and empathetic and genuinely made my say. I know their name, and we must have chat history, but I can't find a way to leave a review on the app.
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Customer Service
Xfinity Support
Please Cancel my service I do not want any offers and want it effective of this message
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Customer Service
Good evening, @user_eezh6j! Thanks for reaching out about your service. We are glad to get to the bottom of this! I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run
Slow internet
We’re experiencing really slow internet connectivity. Something is wrong with the internet connection
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Slow internet
We’re experiencing really slow internet connectivity. Something is wrong with the internet connection
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Customer Service
Xfinity wont cancel my service
I have moved to a different location and all they had to do was to change the service address. After spending 3 hours (not exaggerating) with them on the phone, the operator said they had to create a new account for my new address and cancel the previous account tied to the old address. I got an e-m
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Customer Service
@Scraquos My team appreciates you allowing us to help you with your account concerns today. Take care, and have a great night.
Second Account Accidentally Created When Changing to New Plan
I went online to check to see if there were any plan upgrades or changes that can be applied to my account due to unlimited now being included in plans, and changed to the new $50 1Gbps plan with unlimited and personal devices. After completing the steps for this, I found out that it had transposed
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Hi, @TigerJr! This links shows how to clear the locally stored data on your TV box, https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage. Please let me know if that clears up the issue or if it continues. We want your serv
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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user_1qplkb, Thank you for reaching out. I'll be glad to help cover some new plans and offers as an existing customer. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon locat
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
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Discount for cable and internet
I had a promo for a year. After 2 months Xfinity says it’s no longer available and raised my bill $23/mo. They’re a bunch of money grabbers and no discounts for a customer with them since 1985.
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X1
@user_cmso6j wow I believe you got more help then I did :(
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Hello, and thank you for taking the time to share your feedback and for joining the Xfinity Forums community user_giietl. . I understand how important it is to get your mobile phone unlocked, and I’m happy to help clarify how the process works.
Xfiniti support
I spoke with an agent twice a week ago and about seven months ago who said he unlocked my phone and that it would take two hours to show is unlocked. 48+ hours later it is still locked.
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Does not work. Yes, I tried it...
Yahoo email is the worst idea ever...
What are you doing with this email migration to Yahoo? I have had & been happy with Comcast for 20 years same email and everything. If THE switch to Yahoo mail is mandatory I'll be leaving. There is NO way to intigrate with Outlook and NO CUSTOMER SUPPORT. Comcast Please Pay Attention to YOUR CUSTOM
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I wish there was someone that could help me. I’ve talked to 3 different people and my account is still messed up. They all have a different story.
rldkad34
commented
10 hours ago
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Seasonal
Resume seasonal mode
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