Xfinity Community Forum

Concern moved here to the E-mail help section.

EG

commented

1 hour ago

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gmail-->xfinity forwarding -- not longer forwarding accurately

I know this had been raised in the past -- and never fully resolved! -- but I am having trouble forwarding my email from Gmail into my @comcast.net email address. Worked flawlessly for years but now I get messages blocked by the Comcast email server with various error codes ("throttling" and other a

Question

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Intermittent speed drops for months

I've had intermittent drops for almost 3 months now. Multiple tech visits don't fix. Changed network adapter settings don't fix. New modem didn't fix. Happens on all devices Wi-Fi and ethernet. Resetting the gateway doesn't fix. Running troubleshooting on the Xfinity app doesn't alert any problem fo

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Your Home Network

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Xfinity support, any update here? I’d really like to be able to access ESPN Unlimited

jm1970

commented

1 hour ago

to the conversation:

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Missing Entitlement Code for Included ESPN Unlimited (Ultimate TV + More Sports Package)

Hello, I am unable to link or activate the complimentary ESPN Unlimited subscription that is included with my Xfinity service. My exact package is Ultimate TV with the More Sports & Entertainment Package. I explicitly have all baseline ESPN channels active on my cable boxes, which qualifies my accou

Question

Hello @user_iq0iis Thanks for reaching out to us. I just wanted to confirm a few things to better help you. Our storm ready Wi-Fi is a program in place to keep your internet working through 5g cell towers if the main internet ever goes down. So this

XfinityMatthew

commented

1 hour ago

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My storm ready

I got my storm ready a few yrs ago because one of Comcast people told me it would be perfect for allowing the internet to make it out to my trailer and it worked great until Comcast said I needed an updated modem and storm ready now it won't connect so im back to service that works off and on but mo

Question

Hey there, I understand how this can be a very frustrating situation and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Messa

XfinityDuron

commented

1 hour ago

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Internet connection

We increased our Internet and we have more problems now than ever. We need someone to come out to the home to assess the situation.

Question

Request to verify upstream provisioning and config file — customer-owned CM2050V

Hello — I'm requesting a specific technical verification, not general speed troubleshooting. I've already ruled out the common causes on my end. My setup: Netgear CM2050V, firmware v10.01.03 (the build Netgear released for mid-split support) Grandfathered triple play plan with two Xfinity Voice line

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Email

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@user_ip0dn1 I am sorry to hear your fan fell. I hope no one was hurt. Once a payment arrangement has been set the date cannot be changed. Did you already make that payment and eligible for a new payment arrangement?

XfinityDena

commented

1 hour ago

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I’m experiencing a hardship

My service is suspended due to non payment. I have a payment arrangement but I had to pay out of pocket for my ceiling falling down in the kitchen. Which set me back by a lot. Is there anyway I can set up a new payment arrangement?

Question

phil-katz Good morning! Thank you for taking the time to reach out to our Xfinity Forums Team regarding your email. I can definitely see how this would be frustrating. I'm happy to help you get in the right direction for getting this taken care of.&n

XfinityKassie

commented

1 hour ago

to the conversation:

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gmail-->xfinity forwarding -- not longer forwarding accurately

I know this had been raised in the past -- and never fully resolved! -- but I am having trouble forwarding my email from Gmail into my @comcast.net email address. Worked flawlessly for years but now I get messages blocked by the Comcast email server with various error codes ("throttling" and other a

Question

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@XfinityJorge Great! I tried it with the app first and now I am trying to do it through the website.

user_jzyxb4

replied

1 hour ago

to the conversation:

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Unable to remove Manager

Hello, we already reached out about changing the primary user on the account but I am having trouble updating the contact info and remove the manager account. The site is telling me that 'Something unexpected' happened when I try to remove the user?

Question

Hello @user_2adeb1, thank you for taking the time to leave a post. Sorry to hear you're having trouble with your Xfinity remote and that you haven't been able to get assistance through the chatbot. I can certainly understand how frustrating tha

XfinityMarshante

commented

1 hour ago

to the conversation:

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Remote Low Battery Warning

Remote life is at 20%. The last time this happened I needed a new remote. This remote is not chargeable and there is no way to replace battery. This is an xfinity remote for xfinity cable. Tried to order via chat bot multiple times and getting no response

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Internet connection

We increased our Internet and we have more problems now than ever. We need someone to come out to the home to assess the situation.

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

commented

1 hour ago

to the conversation:

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service is out

why would liketo speak to someone

Question

Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you give me a bit more insight on what you're asking? Did you return a box to a local center, and you want to make sure we've recei

XfinityDemetrise

commented

1 hour ago

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Black box.

Did not receive my black box to hook fiber connection to.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

My storm ready

I got my storm ready a few yrs ago because one of Comcast people told me it would be perfect for allowing the internet to make it out to my trailer and it worked great until Comcast said I needed an updated modem and storm ready now it won't connect so im back to service that works off and on but mo

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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G

How to get an "Unlimited Data Plan"

I have a customer-owned UniFi UCI modem. I am on a grandfathered TV and Internet bundle that I do not want to alter or re-rate. I need a Digital Care official employee to manually add the $30/month Unlimited Data Plan feature code to my current billing profile as a standalone add-on. I do not want t

Question

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@Kelmch totally agree.!!

user_6l3omd

replied

1 hour ago

to the conversation:

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U

spam call filtering problems

My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Bury cable

Why won't they bury my fiber cable it's been 4 weeks since I got my system installed I got fiber laying across the road through my yard can't move the grass people are complaining I've called tech support three times I've had two technicians come out tell me they were going to schedule the cable to

Question

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Same thing is happening to me, a senior, and my elderly friend’s line. He’s too feeble to call and correct it from his end. Can I do anything about it (complain on his behalf) from my end. And yes, according to another posted, who has ti

user_6l3omd

commented

1 hour ago

to the conversation:

0

U

spam call filtering problems

My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Black box.

Did not receive my black box to hook fiber connection to.

Question

Got more details ? First. Is this a new service install / new move-in or an existing one ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?

EG

commented

2 hours ago

to the conversation:

0

U

No internet

our internet is not working

Question