Xfinity Community Forum

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why can I not access my comcast.net email

user_x6xxj9

commented

6 hours ago

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U

comcast.net

why can i not access my comcast.net email

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Feedback on XR15 Remote Support

Subject: Feedback on XR15 Remote Support – Important Issue Affecting Many Customers Hello, I recently swapped out my TV box and had the following problem. I’m writing to share feedback that I believe could significantly improve the customer experience for anyone trying to pair a Xfinity XR15 remote

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Customer Service

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U

Bill payment

Do I owe xfinity any money

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Billing

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Thank you, @user_rzosem , for posting on the Xfinity Community Forums. Your Xfinity statement will show the package name, but it does not list the internet speed included with that plan. The easiest way to view your package details and support

XfinityCliff

commented

7 hours ago

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Last xfinity statement

I need my last xfinity statement to determine my router speed.

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Thank you, @user_3il0v8 for reaching out, I’m really sorry you’re having trouble getting into your email, I know how frustrating that can be. While we aren’t able to log you in directly, I’d be happy to help troubleshoot with

XfinityRichard

commented

7 hours ago

to the conversation:

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U

My email

[Edited: Personal Information] plz log me in

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U

I was able to do as instructed

user_mr43uy

replied

7 hours ago

to the conversation:

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U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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Perfect, user_mr43uy. I'll be waiting for your private response. Thank you!

XfinityDilary

replied

7 hours ago

to the conversation:

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U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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Last xfinity statement

I need my last xfinity statement to determine my router speed.

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Billing

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Ah ha!! Yes sorry I do see that now. working on that now

user_mr43uy

replied

7 hours ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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having the same issues with the outlook desktop app. no problems until now. this all started off and on friday. yes, all setting is according to the guide provided by xfinity. yes, can access the webmail. this not app a problem, because it has been w

Anon52055

commented

7 hours ago

to the conversation:

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U

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

That square icon is the correct one, user_mr43uy. Are you able to Click the "New message" (pencil and paper) icon? From there, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Su

XfinityDilary

replied

7 hours ago

to the conversation:

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U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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M

Gold Membership Means Nothing

I have disconnected my services and ended my years of service with Xfinity after a disappointing conversation with the Xfinity team. My bill jumped up 60% since my contract ended, so I tried to reach out for a new offer. I understand plans change after the contract has ended, but the offers I receiv

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Billing

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user_b1e30w, hello there! Just checking in. How are things going?

XfinityQue

replied

7 hours ago

to the conversation:

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Stolen router

I was away at my father's and my roommate stole my router how would I get a replacement.

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Hmmm. I’m seeing a teal circle with a U in it at the far upper right and right next to it is a small chat icon that is squarish but when I click on that, it opens up search for a conversation then there’s the word Xfinity then there is offers

user_mr43uy

replied

7 hours ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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Hello @user_5r6qak and thank you for taking the time to post on our Xfinity Community Forum! I'm glad you are safe! Having weather like that in your area had to be scary! I apologize for what you have been through to gain help with your internet. Tha

XfinityMelinda

commented

7 hours ago

to the conversation:

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Terrible customer service

Internet service have been down for almost a week due to tornado in my area. I tried to call Xfinity to resolve the issue, but I just received AI automatic response. I had to connect with “live agent” through, again, AI Xfinity assistant. I tried to explain that the problem is in cables that are mos

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user_mr43uy. Yes. There should be a chat icon in the upper right-hand corner of the page. Next to the bell icon and Xfinity logo.

XfinityDilary

replied

7 hours ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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Thank you @user_kc38v4 for sharing your experience and feedback here on our Xfinity Forums! It’s clear how important a smooth and reliable email experience is, especially when it’s something you rely on every day. Having a system that onc

XfinityCliff

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7 hours ago

to the conversation:

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Upset with Yahoo Email [Edited]

I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.

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I really appreciate your response. Unfortunately, I’m not seeing how to direct message. From what I can tell, I am signed in, but is there something else I have toclick on before doing a direct message?

user_mr43uy

replied

7 hours ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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@EG is correct. You can pick those up at any Service center.

XfinityJohnG

replied

7 hours ago

to the conversation:

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Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

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user_mr43uy I’m really sorry to hear about your experience. That’s definitely not the level of service we want for you, especially when you’re trying to lower your bill. I understand how frustrating that must be. I’d like to t

XfinityDilary

commented

7 hours ago

to the conversation:

0

7

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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