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I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.
I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price
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Guidelines
@XfinityNatalie Again the fact that new customers get to try your service at a rate discounted by existing customers confirms my point.
They don't care about their customers
Xfinity is charging me $104/month for internet and Peacock, while advertising a $50/month deal for the exact same service. When I pointed this out and asked to receive the same pricing as an existing customer, I was hung up on by customer service. It very clear that Xfinity prioritizes new customers
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel internet service after moving abroad
Hello, I'm seeking to cancel my internet service since I have moved abroad. However, I have no way of visiting an Xfinity store or scheduling a callback since I no longer have access to my US number nor am I able to make international calls. Please advise, thank you.
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@brianph1 @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Netgear CM2050V upload speed issues
I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Refund
How do I go about getting a refund after paying for my now internet service and it hasn't working in over 30 hours. I've spent multiple hours troubleshooting with chat and even had a technician out for two hours just to say my account is the problem. Yet again to be sent to the storefront and they s
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Thank you for your reply back. @david.g1 A wired X1 box is always going to give you a more robust connection. The wireless boxes work great you'll just want to make sure you have a strong enough wireless signal to operate it. So, both have their adva
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Let's take a look at everything on the account and address to see if there is something we can point to that may be causing you not to get the subscribed speeds. Please send us a direct message with your full name and the service address to get start
Netgear CM2050V upload speed issues
I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir
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user_f5dd74 thank you for using the Xfinity Community Forums page to reach out. Were you able to follow the link shared by EG on the explanation and resolution for RDK 03088?
What’s rdk 03088
What’s the error code reading rdk 03088 would be greatly appreciated if anyone knows how too fix this haven’t had wifi or tv for hours
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Hello @user_o5nowp, thank you for taking the time to leave a post. Sorry to hear about the fire near your home that must have been incredibly stressful. I’m glad you’re safe, and we’ll make sure the damaged cable line gets taken car
Outdoor cable line burned
A fire broke out next to house and burned the cable line outside the house. Need to get repaired ASAP please.
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@user_p14t9p @XfinityAmandaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Frequent service interruptions with no outages reported
I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem
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@XfinityBenjaminM - there is no difference between my last modem (822G) and this one, and I have measured wireless and wired, still maxed-out at 41Mbps upstream according to speedtest. I was expecting more since this is DOCSIS 3.1 versus 3.0. My su
Netgear CM2050V upload speed issues
I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir
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Thank you. Yes they are both Xi6. One came with the HDMI input connection open and the other came with a plug blocking that opening. None of the connections are coaxial. Are telling me that there is no benefit for having the coax
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Outdoor cable line burned
A fire broke out next to house and burned the cable line outside the house. Need to get repaired ASAP please.
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Customer Service
@user_98bb33 @XfinityShawn Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Device states paused but isn’t
My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have
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@user_c9d57n @XfinityMartyR Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Poor performance at peak hours
For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?
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Scam Mail from Xmail or legit?
I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m
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Getting Started
Thank you for your reply, @user_c77mjg Let's get your account pulled up so we can look further into this for you. Can you please DM me your full first and last name along with your full service address.-Richard Please send a private message by
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service."
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service." I am transferring service from an old address to a new one. Can't activate the wifi in the new address.
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I was looking at switching my 2lines from TMobile to xfinity but during the activation process, i was told i could not have 2 phone lines with xfinity on my iPhone 17pro max I am canceling my service and returning my phone to xfinity.
Dual eSIM with two xfinity mobile numbers on Phone
Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not
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@XfinityRichard It should be transferred. I have already received the equipment, but I can't activate the service because I can't log in the app.
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service."
Xfinity app login issue: Access not Authorized "You signed in successfully, but you must be an Xfinity user to enjoy this service." I am transferring service from an old address to a new one. Can't activate the wifi in the new address.
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Thank you for reaching out to our team. If you are still experiencing that issue with the email service I will be happy to assist you from here. Are you getting an error message when you attempt to send that email? Are you on your home network when y
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unable to send email messages on phone
I have 3 messages to send in my [Edited: "Personal Information"] email phone. How can I fix the sent message situation?
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