Xfinity Community Forum

U

Absolutely - this version is not ready for prime time. Who did the UAT a Chatbot? The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent chan

user_lob9xc

replied

39 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

They have totally messed up the streaming app. Cannot see your scheduled programs & watch you do see under recordings is in a harder way to view. Need to reverse this update & try again. Worse ever!!!!

gtingle

commented

39 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

Amen!!!! The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; streaming some channels is no

user_lob9xc

replied

39 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

Streaming

Please restore the Favorite Channels feature in the Xfinity Stream iPhone app. I used Favorites almost exclusively to navigate live TV. The new redesign has made the app much less convenient."

Question

•

Xfinity Stream Website

3

0

U

Amen! The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; streaming some channels is not possibl

user_lob9xc

replied

40 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

Amen - The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; streaming some channels is not possib

user_lob9xc

replied

40 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

Streaming

Please restore the Favorite Channels feature in the Xfinity Stream iPhone app. I used Favorites almost exclusively to navigate live TV. The new redesign has made the app much less convenient."

Question

•

Xfinity Stream Website

3

0

U

The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; streaming some channels is not possible (eve

user_lob9xc

replied

41 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

U

The new streaming app you rolled out today is awful. There are lost capabilities - such as you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; streaming some channels is not possible (eve

user_lob9xc

commented

41 minutes ago

to the conversation:

0

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

@rochjali i hear you . I pay a lot too and just received the new bill and see prices are going up on 12/9.

OldTVGuide

replied

41 minutes ago

to the conversation:

0

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

Question

U

Yes, I'm trying to access the programming through the X1 cable box following the Free this week path to Brit box. I've taken part in many free this week offers over the years with zero issues. Based on the forum chatter, this is not a me issue but Xf

user_jab3wf

replied

42 minutes ago

to the conversation:

0

K

Britbox is supposed to be free this week on xfinity.................but it isn't.

According to the on-demand section, britbox is supposed to be free for xfinity. However, for the last two days, it's not. It had some really interesting shows, but for some reason, xfinity decided to lie about it and not have it for free. Talk about false advertising. What do we have to do, stand on

Question

U

Everything is plugged in. Yesterday we tried to perform a reset and nothing happens in the form of a reset. The tv does turn on with our other remote, so power isn’t the problem, and just displays the weather, etc., but the xfinity remote and set bo

user_4neft4

replied

42 minutes ago

to the conversation:

0

U

Box and remote not working and reset did not work

Hi, a few days ago I tried turning on the tv with the xfinity remote as usual, but the black Box and remote are not working and we tried to reset it by unplugging the tv cord from the black box and then replugging it and waiting but that did not work. A welcome screen flashed but then nothing. Could

Question

L

Incredibly poor design by the people who thought this was a good idea. Maybe it's time to think about who I get my tv streaming from

luthier

replied

42 minutes ago

to the conversation:

0

U

UPDATED APP NO LONGER HAS FAVORITE CHANNELS TAB!

I just upgraded to the new Xfinity App and there is no tab for our favorite channels! We have the box for all our other TVs and was convinced to use the app for another one on the house. But after the upgrade we no longer see our well used favorites tab. Can the plug it back in. Seems counter intuit

Question

user_w1josm I'm sorry to hear about the audio issues you've been experiencing. Are you using the same TV box to stream? Or are you using a Smart TV?

XfinityDilary

commented

43 minutes ago

to the conversation:

0

U

sound

my sound works when streaming but mot when cable is used

Question

@Barmar. Got it! Let's monitor the account in the coming days. If the issue happens again, just let us know. We can continue troubleshooting then. Sounds good?

XfinityDilary

replied

43 minutes ago

to the conversation:

0

Filter rules disappeared

I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone. Is there a way to get them restored from a backup?

Question

We understand how frustrating it is to lose a feature you relied on every day. Favorites provided a convenient way to narrow down a large channel lineup, and we appreciate you explaining how this change has affected your experience. Your feedback is

XfinityJohnG

replied

44 minutes ago

to the conversation:

0

U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

Question

U

I totally agree with this! You also can't filter the live channels in the guide to only HD. There's no search function.

user_htiun6

replied

49 minutes ago

to the conversation:

0

U

Schedule recordings are now missing from my Stream app

probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.

Question

I just talked to Xfinity AGAIN . She told me they are launching a new streaming app. It should be done this week. If not I"m to call back next week and they will update me. I'm not holding my breath although my shows on my eye pad are different now.

sflick2

commented

50 minutes ago

to the conversation:

0

U

Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

Question

U

I got an email stating that I got a resolution response in the community. I don’t see it.

user_r2klxr

commented

50 minutes ago

to the conversation:

0

U

2 free Apple watches

In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged

Question

U

I am deeply disappointed with this. I used the ‘favorites’ daily. I don’t want to scroll through hundreds of channels to find out which of my tv shows are on. I truly hope this gets fixed soon.

user_fvj11k

commented

50 minutes ago

to the conversation:

0

1

U

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

Question