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@XfinityRaul Can you please look at the direct message that I sent regarding this bill issue. My bill went back up. Thank you.
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
Question
Direct tv now will show Wild. When r xfinity cudtomrrs goi g to get it
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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user_shplkh Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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Community Best Answer
Final update: I confirmed with support that there is no speedtest option if the router is in bridge mode. The question had to be escalated three times to get that answer. Ug. I verified. Bridge mode, no speedtest option. Disable bridge mode, an the
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
Question
Can you please look at the direct message that I sent regarding this bill issue. My bill went back up. Thank you.
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
Question
I agree completely. I watched all year as Comcast blasted the $50/month promotion all over the place. I called and tried to get it, but I was told I was on a one year plan, and the promotion wasn't available to me until that year was up. I contemplat
Xfinity: Loyalty Should Not Be a Penalty
I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai
Question
New Streaming TV Boxes
I have three set top boxes with cable connections do these stay connexted as well as the streaming tv boxes
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X1
I have since reconnected my Flex box and tried streaming the dollar movies and it works. I just cannot leave it plugged in because it gets extremely hot presenting concerns for starting a fire. I plugged it in several minutes prior to movie time so i
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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I can never get broadband Facts label for my plan - why?
For two years now, when I ask for my plan labels, I get stiff armed - "unavailable."
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Plan
Wild games
Now that I'm retired and don't have get early I can finally stay up and watch a full wild game. Wait no i can't. I pay almost 300 dollars a month to Xfinity and can't afford to pay anymore. I haven't streamed a thing because I have cable. In this day and age I guess I'll have to learn. Lived through
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Channels and Programming
Xfinity: Loyalty Should Not Be a Penalty
I have been an Xfinity customer for more than ten years, and I do not need another scripted “thank you for your loyalty.” I need that loyalty reflected in how you treat your customers. What I find appalling is the recurring renewal cycle: higher prices, limited packages, and no reasonable way to mai
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Your Home Network
Xfinity home app tells you the app has been closed and sends you to the Xfinity app. There is nowhere on the Xfinity app that I can find to arm and disarm the home security system. How do I do that now from my phone?
Xfinity home is forcing me to the Xfinity app and I can’t control my alarm
Xfinity Home is forcing me to the regular Xfinity app and now I can’t control my alarm
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user_94e0un I appreciate you creating a post and am sorry to hear that you're having trouble with the Peacock subscription activation. We may need to have our backend support team work with Peacock to have the entitlements corrected. Please send our
Diamond Peacock benefit CLAIMED, but no subscription or activation
I am an Xfinity Diamond member. Peacock Premium at no extra cost appears as CLAIMED twice in Membership, but the Subscription Hub for the same Xfinity account says “No subscriptions.” There is no Activate button, and StreamStore only offers paid packages. Peacock support said they corrected my Peaco
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Rexi Resale Purchase Device : Carrier SIM locked
"Hi, I'm a former Comcst employee. I no longer have access to the Courtesy Services portal, but I need assistance from Courtesy Services/XPE regarding my xfinity Mobile account. I have a iPhone 17 Pro that I've used on Xfinity Mobile for about three months, and I'm trying to move the phone to anothe
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Devices
@user_j49cv9 Thanks for posting and letting us know. What kind of cable was cut? Is it a data cable like an ethernet cable, or a coax line with a copper wire in it?
Need a new data cable
I accidentally cut the data cord by the incoming feed box. I need a new one ASAP
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user_xw03xg - Hello, and welcome to the Xfinity Forums! Thank you for reaching out. This article walks you through how to change your home network’s WiFi channel selection or mode using the Xfinity app or Gateway Admin Tool. One important thing
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Changing the wifi channel / spread
We have an Xfinity XB8 router / gateway and live in a dense city. We've had few issues with our Wi-Fi, except for an important piece of HVAC equipment that keeps dropping the Wi-Fi connection and reports it as being weak. Which is confusing because the signal seems to be quite strong in that part of
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