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I cancelled my service a month ago and now I get a bad ll saying it’s over dur
Why am I getting a bill that day payment it over dur
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Channels and Programming
Hi @user_494tgy, I understand technical issues can be frustrating. They do happen, and sometimes the issue is actually on the device itself. That is why we recommend thing like clearing cache because not clearing anything after a long time can result
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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@XfinityRichard Thanks! One other question. If I am streaming a third party app like YouTube, does the Power Saver function still kick in after four hours?
Fix the sleep mode. This is insane.
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
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Xfinity App
App keeps saying Access Not Authorized but I logged in perfectly fine online
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Plan
@user_wrycy8 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are having a difficult time accessing offers while out of the U.S. Not to worry, our team is here and able to assist you with reviewing ne
End of contract and not being able to see new offers while out of the country
My contract expires in October, and I am currently overseas. I recently received an email from Xfinity about a new five-year offer with no contract. However, I am unable to access any information about my account or the new offer when I log in, either on my laptop or mobile device. I would like to r
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kristobish, thank you for reaching out through the Xfinity Forums. I am sorry to hear you're having issues with your pods. If you are still having trouble, send us a DM with your name and address. Here are the detailed steps to direct message us: 1.
xfi gen 2 pods wont stop flashing
All four of my Xfinity Gen 2 WiFi Boost Pods stopped working at the same time on Sept. 18. My gateway and internet service are working normally. I have rebooted the gateway, power-cycled all four pods, and removed/re-added two pods. The app sometimes shows all four pods as online or only some as onl
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Official Solution
@user_z9h43h Thank you for working with us. We were able to get that cancellation processed and you are all set! In the event you need assistamce in the future, please create a new post. We hope you have a great day and take care.
cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone. Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support so I c
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Hello user_1bcsb1, thank you for choosing Xfinity for your services. I'm terribly sorry to read about the experience you are having with receiving the equipment and the agent that called you regarding the account. I'm sorry for their behavior and I w
Where’s my equipment
I signed up for Services this past weekend received a phone call from an extremely rude customer service agent Who kept arguing about the price of what the Internet was offering me for your services a person kept arguing with me then said they were going to send me to customer service and then hung
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Global Plan
I am traveling internationally and cannot make any calls. Receive a message in Arabic that calls are invalid
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Network
Billing
I'm currently paying $70 per month for 500 Mbps. I understand that the advertised $70 1 Gig five-year promotion is restricted to new customers, so I'm not asking you to override that promotion. I want you to review all existing-customer, loyalty, retention and account-specific offers for 1 Gig or hi
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Never received internet gateway
Good morning, The internet gateway that came with my plan that I signed up for 6 days ago never shipped out. I have only received the TV box.
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Customer Service
Thank you, @BIslander Here is exactly what Nap Mode does under the hood when it triggers after 4 hours of inactivity: It severs the live tuner/streaming data stream: The core purpose of Nap Mode is to stop the Xfinity box from pulling data down fro
Fix the sleep mode. This is insane.
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
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Hi aroerivk! We appreciate you reaching out to our Xfinity Forum. We certainly do not want to lose you as a customer, and please know that my team is here to support you. I definitely understand how important it is to have a manageable bill. I'd love
Billing
This bill keeps getting all the time! I’m a single retiree on a limited income. I have never received any promos or senior citizens discount. T- Mobile is now in my neighborhood and let me tell you, there costs are looking awfully good. Please tell me why I should stay with Xfinity or change to T-Mo
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@user_acc355 Are you seeing equipment as options to return when using logging into the return center?
Return Equipment I'm Currently Using and Paying For
Xfinity keeps messaging me to return my router that I am using for my new services under my 5 year contract. I've asked about 3 times now to stop this request with no success. How do I get this to stop?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Account Transfer
My roomate is moving out and wants to transfer ownership of the internet to me.
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Home solutions
I want to ad home security with my internet before it comes
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Devices and Equipment
My internet same thing Ive run stability tests showing pings in and out one ping good, the next bad, next good, next bad, india agents have no clue, Ive spent an hour restarting modem and scheduling technicians when the problem clearly shows with tr
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Intermittent internet drops and high latency
I am experiencing persistent connectivity issues on my Xfinity Internet service that have been ongoing for several weeks. The two main symptoms are: Frequent packet loss and short outages multiple times per day Very high latency spikes, often exceeding 1000 ms Seen very high packet lossI have been m
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