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I’ve had the same issue with my fire stick. I camp a lot and depend on my local channels when bad weather comes in. How about getting it fixed
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Hello, Like user_e4xikr, I also have Diamond membership ... and received the same exact rendering error message, which also happened about 1 week ago. Subsequently, I am unable to redeem ANY perks / rewards. This is very frustrating, as
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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HP Notebook - 15t-dw100 CTO
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hey there usoldier88 👋 Have you noticed any change in the Fast Forwarding feature up to this point? If not, we're here to help!
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Thank you for letting us know this is still happening @Zipguns! Could you please confirm the brand and model of the device you are using?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Is this ever going to be fixed? It has been over a month (since 09/18/2026) since people have posted on this issue, on this thread, and there are multiple other threads with this same issue. Various Xfinity Employees on this thread (XfinityAmi
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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No internet since yesterday’s outage
Prior to the outage that occurred in my area yesterday, my internet services worked perfectly fine. From the moment the outage occurred up until now, my internet services have not yet been restored. I’ve attempted all of the troubleshooting steps ranging from: - Turning my modem off, waiting 60 seco
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Your Home Network
Channel 3281 MediaSet is not in my listing in Stream.
I subscribe to the Rai Italia and Mediaset Italian package, which includes Rai on channel 3280 and Mediaset on channel 3281. Over the past several months, I experienced problems with these channels. The only solution was to cancel the subscription and then reactivate it. I had to do this three times
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Xfinity Stream Website
Update my billing statement to have my name and spouse's name
I need to update my billing statement name to include my spouse's name for proof of residency.
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Billing
Add my Husbands name to billing statement.
I need to update my billing statement name to include my spouse's name for proof of residency.
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Billing
user_6v1gmt Hi there, thank you for your patience, and for laying everything out so thoroughly. I can absolutely understand why you’re looking for a more targeted review at this point, especially after replacing the modem, working with chat sup
2000/250 Mbps plan stuck at ~60 Mbps upload — no OFDMA channel provisioned on XB8
I am using the post made by user_3b0d4g (https://forums.xfinity.com/users/6a9b8fe08e6b2f40dc997b4c) (https://forums.xfinity.com/conversations/your-home-network/2000250-mbps-plan-stuck-at-80-mbps-upload-no-ofdma-channel-provisioned-on-xb8/6a9b93fecd56d5a37c7b984d) one month ago for the base wording o
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Thanks for meeting us here in our community for assistance with your mobile escalation, @user_3w1zxg. We're happy to look into this and see how we may be able to assist. Please send us your name and complete service address. To send a "Direct
Request for Corporate Mobile Escalation - Three Trade-In Tickets Closed Without Resolution
Hello Xfinity Support Team, I am requesting assistance from Corporate Mobile Escalations or Executive Resolutions regarding an unresolved Xfinity Mobile trade-in shipping issue that has been ongoing since September 2026. On September 13, 2026, I purchased two new iPhones with promotional trade-in of
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Good evening @user_j60aso! Our engineers are continuing to document updates on the issue, but unfortunately, a solution is not available just yet. To help us keep this case open while they continue investigating, could you please send us a quick
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Cancel peacock
I get charged for peacock premium but when I go to subscriptions to cancel it is says I’m not subscribed. I need to cancel it.
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Xfinity Stream Website
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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Customer Service
Charged installation fee for outside line repair / Told it was credited but nothing shows
I am a new customer ( a few weeks active). My self-install failed because the outside line was broken. A tech came to fix Xfinity's outside wire, but I was charged an installation fee. An agent last night promised to remove it but sent a dead link instead, and no credit is showing in my history. I n
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Billing
Thank you, really helpful
Pre Order cancelled but trade in linked to the order is still active
Subject: Urgent escalation required — canceled order has left trade-in stuck and is blocking new phone order My Xfinity Mobile phone order was canceled at Xfinity’s direction. However, the associated trade-in transaction remains active in the system, and I am now unable to place a replacement phone
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Hello user_ey9r8q 👋 Thank you for connecting with us in our community for help with your billing concerns! I know how upsetting it is for charges I'm not aware of to start hitting me, and above all we never want there to be any confusion about what
Unauthorized and unexplained prorated charges
Absolutely furious with Xfinity and their ridiculous billing practices. I was simply trying to use their self-service system to change my streaming bundle, but their system kept giving me an error and wouldn’t allow me to complete the change. Instead of being able to make a straightforward adjustmen
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Hey there, @user_e39eac, thanks for reaching out through Xfinity Forums regarding your account. Thank you for detailing everything you’ve already tried. Since the live channels are missing across your phone, Fire Stick, and Xumo Stream Box, whi
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NOW TV Latino - Missing Live Channels with Error TVAPP-00500 across all devices
Hello,I need an Official Xfinity Employee to escalate an issue with my streaming entitlements to the backend engineering team. I am a subscriber to NOW TV Latino. My bundled third-party apps (like Peacock Premium and ViX Premium) are working perfectly, but my live channels have completely disappeare
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