Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (414.6K)
Need technician appointment to setup service
Hello, I am moving into a home that previously used AT&T so I will need a technician to install an internet line. Please let me know how I can schedule an appointment.
Question
•
Your Home Network
muted movie colors Xfinity stream, wrong output color space?
I recently bought Chainsaw Man: The Movie -Reze Arc, and I noticed the colors being muted both on my pc monitor and the Xfinity stream app on my phone. I thought it was weird because the movie on different websites look saturated and I also watched it on cinema, so I know the movie is supposed to be
Question
•
Xfinity Stream Website
BF6 packet loss out and disconnecting from EA servers.
Disconnecting from EA servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline. Microsoft store says o
Question
•
Your Home Network
I failed to give enough credits to the Comcast support people, they've been great, that's why I think the problem is beyond them
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
Question
Comcast appears to be selling an IMAP implementation that does not work properly. I have three devices properly configured and their configurations are supported by Comcast technicians (imap and smtp are properly configured) . Technical support excel
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
Question
Thanks for reaching out through our community forums, user_9eqlva! I'm sorry to hear your WiFi Pass didn't work out for you! Unfortunately, our team is unable to assist directly with NOW products. In order to receive support, the best option would be
Cancellation of wifi now pass
hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you
Question
I signed up for the Xfinity now WiFi pass but the services do not produce any internet. How can I get a refund?
Cancellation of wifi now pass
hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you
Question
@vayankee1 That is what I expected. But I read that comcast/xfinity would send a message before deactivating. It's been 2.5 years; have you tried signing in to it?
is my deceased wife's email account active?
My wife passed in July, 2023. Has her email address been deactivated?
Question
After I paid my first bill, my internet all of a sudden spiked and i have had high ping with now 3 different modems and nothing has been solved. seems to be a reoccurring issue with Xfinity and I think I'm just going to switch to a different internet
Network issues | High ping/latency/packet loss
I’ve been having issues with high ping/latency/packet loss for several weeks now affecting my ability to game online. I’ve actually been banned/restricted from playing against other players online due to an “ongoing network issue negatively affecting the gameplay experience for others”. It’s easiest
Question
Hi there, @user_houzj1! We are glad to further help with your service and can get a visit set up for you. What are you needing a technician for?
Send direct message
I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it
Question
@user_05qztq I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it? While @Xfin
Direct Message icon
I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?
Question
@karkrazy13 @XfinitySean I sent a message at 8:00am this morning & no one responded. I just sent another message. Please let me know that you got it. Did you send it to Xfinity Support?
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
Question
We have replied to your direct message and are happy to look into this, @user_1r0zo5.
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
Question
@XfinityBillie thank you, I have sent multiple messages in a Direct Message to xfinity support but have not yet heard a response. Can you please look at my DM?
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
Question
Btw, Xfinity front line support does not know the Xfinity Mobile Voicemail app is no longer supported and doesn’t work starting in 2023. They tell you to go into a physical Xfinity service center which is a total waste of everyone’s time including t
Visual voicemail
I've had to type this three times. Fix your website, fix your customer support robot.T i need help setting up my visual voicemail
Question
Hey there user_3geufa, thanks for taking the time post on our community forums! I'm sorry to hear your services were shut off! While I can't guarantee we'll be able to override our system if the account was suspended, but our team would be more than
Lied To By Xifinty Chat Assistant
I had a payment arrangement setup for Dec 7th 2025 but on Dec. 6 I went to the XFINITY assistance and chatted with Muhammad and i informed him that I wasn’t able to pay and if I could get more time . He asked me when do I think I could pay the past due balance and I told him that I could pay it Dec
Question
There is no Samsung Voicemail App on android Galaxy 10+ phone one of most widely used phone in the world. Pretty sad Xfinity mobile does not have a working voicemail app either theirs or another 3rd party app. Same is true for a large number
Visual voicemail
I've had to type this three times. Fix your website, fix your customer support robot.T i need help setting up my visual voicemail
Question
Please keep in mind if you are qualified for a Visa gift card, you must: The customer must subscribe to a qualifying plan. Services must be installed within 30 days of the order date. The customer must maintain the minimum required level of
Deceptive $200 Gift Card with Xfinity mobile
I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d
Question
Device paused? No, but yes it is.
There doesn’t seem to be any solution to the Xfinity app’s non-paused, paused problem. I’m trying to work from home on my PC but the internet browser says my device is paused, in the app it’s not paused. None of the reply’s to the other topics on this issue are actually working (they basically all s
Question
•
Your Home Network
Finally after a few hundred tries it seems got past the general error. Microsoft Windows [Version 10.0.26200.7462](c) Microsoft Corporation. All rights reserved. C:\Windows\System32>tracert 54.197.155.195 Tracing route to ec2-54-197-155-195.comput
Monkeyboyzz
commented
9 hours ago
to the conversation:
0
0
BF6 packet loss out and disconnecting from EA servers.
Disconnecting from EA servers for inactivity when active during a match. Packet loss outgoing spiking to 100% and packet variation spiking constantly to 500ms+ in matches. Tracert shows no connection past Bloomington Comcast. Loading webpages takes multiple loads says offline. Microsoft store says o
Question