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Mobile data plan switch won’t complete

I went to an Xfinity store today to try to upgrade both phones on my plan. I was told I needed to switch to the gen5 Premium Unlimited plan first. The guy helping said it usually takes 5-10 minutes at most, but it could take 24 hours. It’s been about 4.5 hours and I’m a bit concerned because every t

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Hi, @poyayo! Were you able to access your email with the link that @Again sent?

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Xfinity email

Cannot get my email from xfinity when it was transfered to yahoo

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DallNak79 I would recommend reporting this concern to our Customer Security Assurance Team.    

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?

On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: https://t.xfin.me/1FD3FE1 When it arrives, simply plug in

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Customer service Email

Hello, 12-31-2025 I am emailing this because I refuse to spend any more of my time on the phone. I have already spent over 4 hours and several calls on this. The incompetence of your company is mystifying. Adress is connected to the sign in. I had the cable/channel options set to cancel Dec. 4th, as

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Lenny6182 Thank you for reaching out! The TV Premium channel lineup has replaced the Ultimate TV with the same 185+ channels. It comes with the first TV box, and 300 hours of DVR service.   

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Ultimate Channel Lineup

I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast

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user_d378ba My team can help you troubleshoot your cablle concerns, and schedule a technician if needed. Are you seeing an error code or message on your TV currently?   

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speak with live support!

We are having our house resided. They carefully removed the Xfinity box from the siding and all appears to be in tact. We have internet and phone service BUT NO TV service!!! If we can't see the ball drop on New Year's eve, we may have to stay in 2025!! Also missing some specials PLUS the Vikings-Pa

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... I have a Hitron CODA57 DOCSIS 3.1 modem ... The CODA57 is not listed as compatible with Comcast/Xfinity internet plans. Only the Hitron CODA (download speed up to 934 Mbps) and CODA56 (download speed up to 2.33 Gbps) are. Please be aware that

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14 hours ago

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Help

Hello. I need help activating my customer-owned modem. I have a Hitron CODA57 DOCSIS 3.1 modem. The Xfinity app activation fails and keeps looping to the Welcome screen. Please remove my old modem, manually provision this modem using the CM MAC address, and push a fresh provisioning signal. App acti

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espn intermittently freezes and pixelates --I have restarted the modem many times

ESPN intermittently freezes and pixelates --I have restarted the modem many times--been happening for about a week

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Saved emails have disappeared

My saved emails have disappeared. How can I recover them?

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@user_tsnkfl Thanks for adding a post and sharing your experience. We know having the best price is important. For transparency, you can review all the offers available for your account by signing in here https://www.xfinity.com/broadband-labels. It

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Professional Misconduct and Rate Discrepancy

​Dear Team, ​I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. ​I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate

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This just happened to me. I'm on the phone with the dude "jack" who said i would pay the sales tax and then get reimbursed the full amount of the sales tax.  He said everything including the shipping would be free.  We are not saying yes t

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

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Billing help

Good luck. I always pay by check to Xfinity [Edited]. My November check was never cashed. I sent another check in December on the 16th. IT was never cashed. I presume it is sitting in the PO Box. I just had to pay by phone via a credit card. I want to pay by check. Apparently, the Xfinity employees

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Their reps are liars at our cost and they take advantage of us and we have to pay the cost!! It’s like a bait and switch with no accountability! I am angry! I am going to file many formal complaints!  ;( 

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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