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Need change primary account holder due to divorce
Hi, I have been divorced for over 10 years and have no access or contact info for my ex-wife. I need to change to myself as primary account holder as I will be moving to a new address. What do I need to do? Thanks!
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Sign-In and Account Management
@kam518 Dang, that's disappointing. Hopefully service improves soon. My dad lives in Bonney Lake and his account is showing as eligible for symmetrical speeds. I will see how that goes when he changes service.
X class internet and Docsis 4.0 with XB10
I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are
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Greetings, @user_3nlkh2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up a new Roku device. You have definitely come to the right place for a
WiFi Password
Trying to help my mother in law set up their Roku but they do not know their password
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Service Cancellation
Hello, I’m trying to figure out how to cancel my service with a real agent but I’m having a hard time. If an agent could respond to this, that’d be a big help. Thanks!
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Customer Service
Good morning @user_0204, and thank you for taking the time to post here today. Our team can review that ticket and work towards finding a resolution for you. If you could send our team a direct message with your full name and full address, we can get
iPhone Upgrade Issue
Hello,I am writing to request executive assistance with what I believe is an Xfinity Mobile system lock on my account. I recently attempted to upgrade a device on my line. However, the first order attempt had to be canceled. I went to my local store to upgrade my iPhone 14 Pro to an 18 Pro on Octobe
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@user_1ohg5l same here, I have a tech coming out on Monday. They are doing something
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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Ineligible for device payment plan
My wife and I recently signed up for home internet and 3 mobile lines to switch from AT&T. We also wanted to purchase new phones and trade in our old ones. When they ran our credit, it was locked, and they told us to unlock it and submit a ticket. After doing so about three days later we are told we
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Customer Service
user_8cx4tl thank you for using the Xfinity Community Forums page to reach out today. I would be happy to check your account to see what is going on with the video service as it related to the status appearing incorrectly. Please send us a direct me
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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Recall debt
Hello, I want to pay my balance directly to xfinity instead of the debt collection agency. Can I speak to someone who can let me know if the debt can be recalled please? Thank you
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Your Home Network
karandeepsw I see what you are referring to with the missing option to view wifi equipment. I'm sorry this is missing and preventing you from enabling the admin tool access. Since this is preventing us from being able to access the settings that we w
Missing "View Wifi equipment" option in App
The "View WiFi equipment" option is missing from my Xfinity App under the "Wifi" tab. 1. I am using the XB8-T modem in Bridge mode. 2. This option existed before after I switched Bridge mode on. I just happened to check it again after a year and I cannot find it anymore. 3. It shows the incorrect im
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iPhone Upgrade Issue
Hello,I am writing to request executive assistance with what I believe is an Xfinity Mobile system lock on my account. I recently attempted to upgrade a device on my line. However, the first order attempt had to be canceled. I went to my local store to upgrade my iPhone 14 Pro to an 18 Pro on Octobe
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Customer Service
X1 cable boxes show no DVR recordings
Subject: X1 boxes show "no recordings" even though Xfinity can see them (3 new boxes, same issue) Hi, I need help with a Cloud DVR problem that has not been fixed after multiple support calls. Problem: When we open Saved/Recordings on our X1 boxes, they say we have no recordings. Xfinity support can
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X1
This started happening to me when I call out and it seems like to other xfinity customers that I too get a code to put the call through and the person getting the call says my number is spam. whats up?
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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I have the same issue on both of my Comcast accounts on my phone. I have turned them off and turned them on. I have changed my password on Xfinity and on my phone and on my iPad nothing works. I have changed the ports the latest ports that didn't wor
Issues with my email account IMAP password [Edited]
I am using the same password as I do to sign on to xfinity when asked for password "IMAP account "Comcast," yet it will NOT accept the password and therefore I can not get email on my phone. [Title Edited: "Personal Information"]
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Good morning, Are you able to see my message I just sent? Best, Nikki
Retention Pricing request
I called earlier because I cancelled my cable subscription and was prepared to cancel my internet service and switch to T-Mobile. I was told there were no options to lower my $80 monthly internet-only bill, which is disappointing because I would prefer to stay with Xfinity. T-Mobile is offerering 50
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Greetings, @user_53pbcq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues getting your mobile lines transferred
Urgent Executive Escalation — Xfinity Mobile Sales Promise and Account Setup Errors
I am requesting immediate escalation of a serious customer service complaint regarding our transition from T-Mobile to Xfinity Mobile. We were specifically told that we could receive up to 12 mobile lines, new phones, and watches for approximately $250 per month if we switched from T-Mobile. We reli
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@user_vjqc1n Thank you for reaching out and allowing our team the opportunity to assist with your service activation issue. Our same team operates r/Comcast_Xfinity's subreddit and would not need multiple interactions regarding the same situation to
Need refresh to link new ID
My Xfinity Reddit forum user name is [Edited: "Personal Information"], but I didn't have a chance to sign in. My Xfinity ID is [Edited: "Personal Information"] Phone number is [Edited: "Personal Information"] Service address: [Edited: "Personal Information"] PROBLEM: New service not being recognized
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Good Morning, @user_vuf6sj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I understand the frustrations with getting the services terminated on your account. I would be more than happy to help with making the ch
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Service Cancellation
Hello, I’m trying to figure out how to cancel my service with a real agent but I’m having a hard time. If an agent could respond to this, that’d be a big help. Thanks!
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