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LOYALTY!!
As a xfinity customer for over 10 years, it's really bad. How they do not appreciate the loyalty to their company. They give new customers all the good deals and discounts and benefits while the loyal customers get nothing.! We get higher bills, we don't get the promotions. And yet we stay cause we
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Xfinity Compliments
@user_lqdjqm The 1 year of Xfinity Mobile is truly free. Only caveat is if you already have Xfinity Mobile service or have had in the past, offer doesn't apply. Signing up for mobile service, or discontinuing at anytime will not affect your internet
Questions about adding a 1 Year Free Unlimited Xfinity Mobile Line to an existing 5 Year $50/mo. - 1 Gig Internet Price Guarantee
I see an offer about claiming an Unlimited Xfinity Mobile line for 1 year, free of charge. It appears the $25 line activation fee is being waived until 3/23/26. I have several questions regarding this offer. Is the 1 year of Unlimited Xfinity Mobile truly free? No cost? No charge for gov't taxes, sa
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WorksOnMyMachine Appreciate the heads-up on this! What time was appointment scheduled?
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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schultz I would advise attempting and remove then re-add the account into your devices.
Can I get a Yahoo email invitation faster?
I am at my wit’s end with Xfinity email. I have essentially been locked out of my own life because Xfinity emails from major companies, including my health insurance company and my utility provider, don’t reach my inbox and haven’t for over a year. Xfinity has been useless in fixing this. It isn’t a
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We are actively monitoring this situation with Paramount daily and have been checking in with our advanced support for any updates. At this time the issue is with the Paramount+ app, and we have little access to correct issues with their 3rd party se
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hey @user_ekjxjo , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your service. I would be more than happy to offer my assistance looking into th
Dropping
For the last two weeks my wifi has been dropping incessantly. Up to 10 times per day we have to completely reboot the router. It is not the coax cable, and I don’t know why this is happening. On top of that, our internet pricing has increased $15/ month.
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@user_w81fd9 Try this: To see your current Xfinity plan, log in to the Xfinity app, check the "Account" tab, which displays your internet package, speed, and TV services. Go to Manage your plan (you have to sign in again) and it will bring y
I can't view/manage my plan online
The pricing on my plan is getting ridiculous! I want to view my plan and see if i can manage it on my end, or cancel all together and go with something else
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Sorry, it doesn't. Assume that I migrated to Yahoo, I have a Yahoo login, I was able (hopefully) to access my emails with Apple mail using the ONE TIME app password generated by Yahoo after setting up the incoming and outgoing servers as appropriate
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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We lost service on Monday 2/23 at about 5 PM. We made sure the outage was reported, via the Xfinity app. Every time we checked the app, the same message appeared with the estimated time of restoration "as soon as possible". And crews would be working
Service out for over 4 days with no updates
Our service has been out since Monday February 23, 2026. It is now Friday. We cannot get any updates beyond "we are aware of an outage" and "service e will be restored as soon as possible". We cannot speak to a person to fet any sort of idea how long we can expect to be without phone, cable or inter
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Hi - I have the same question. The answer is somewhat unsatisfying. If Motorola lists this phone as compatible with practically every other carrier/network out there, and the same phone is sold by Xfinity directly, why would this customers phone not
BYOD Moto G Stylus 5G 2024
I have a new Moto G Stylus 5G 2024. The BYOD web link says that this phone's IMEI is not compatible with the XFINITY database. Can anyone help to add my IMEI to XFINITY DataBase? I would like to purchase additional mobile line and add this phone to XFinity Network. It is for sure compatible, you hav
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Hello Thomas. My case is open with Paramount +. By now Xfinity knows a problem exists between Xfinity and P+ for cable box users. Please check with your tech team to see what's being done between the 2 organizations. This has gone on for a month and
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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customer service
I have been switched (without any notice or my approval) from comcast to yahoo. I am unable to switch over or open my emails. I can not contact "anyone" to resolve this issue. I must "speak" with someone......thank you! How can I get a "person" on the phone......lines are always "busy".
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Hello, @user_zlo56v Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cli
Cancel TV keep Internet
How do I easily change my plan to keep internet but remove all the other services with tv?
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I am having this same issue right now. Coming from att. Its been 3 months and no resolution
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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Cancel TV keep Internet
How do I easily change my plan to keep internet but remove all the other services with tv?
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Customer Service
From the information I got from Yahoo @haz10, the one time password for third party apps allows non-Yahoo applications to securely access your account without needing your main password. Any third party app that you want to add the email account to w
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Same problem here. It's not equipment. They always try to blame it on equipment not being "from them". They don't want to refund anyone for outages, so whatever excuse they can find. It's Xfinity, period. Not brand new equipment that is NOT their bra
Dropping
For the last two weeks my wifi has been dropping incessantly. Up to 10 times per day we have to completely reboot the router. It is not the coax cable, and I don’t know why this is happening. On top of that, our internet pricing has increased $15/ month.
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Hello, @BruceW feel free to send us a direct message, so our team can take a closer look at your services. You may have a Grandfathered plan, but we'll confirm and get you all the information you need. You can use the Direct Messaging icon at the top
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Autopay and paperless discount
In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut
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