Xfinity Community Forum

Rod40 - Our team is absolutely here to help, and we know how frustrating these situations can be. Could you share a bit more about what you’re experiencing and any steps you’ve already tried? We’ll work with you to get to the bottom

XfinityThomasA

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4 hours ago

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ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!

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There is no specific area, we will just need to look up your address to see if your location is eligible. @Frias35

XfinityDuron

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4 hours ago

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F

XB10

What areas in Chicago support XB10

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Accepted Solution

Hi there, @user_t9mgjv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I can look into that payment for you. Please be assured you reached the r

XfinityRichard

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4 hours ago

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U

Not sure that my payment went through

I made a payment yesterday at about 2pm online and I never received a confirmation email, nor has anything showed up on my account. Does this mean the payment did not go through?

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U

Accepted Solution

Closed

Not sure that my payment went through

I made a payment yesterday at about 2pm online and I never received a confirmation email, nor has anything showed up on my account. Does this mean the payment did not go through?

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Billing

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We regularly reevaluate programming. At this time I would be unable to speak on when we may or may not carry a channel. We do provide channel updates on our billing statements.

XfinityJon

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4 hours ago

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NBC wptv new channel 5

Hey I miss wptv news channel 5 and nbc and the today show when it will be back on programming again

Question

Greetings, user_27oxd3! Thanks for posting on our XFINITY Community forum. We can certainly help you with your Netflix cancellation. To proceed, could you please confirm if you are currently being billed through Netflix or from your XFINITY billing s

XfinityNatalie

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4 hours ago

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Cancel Netflix

How do I cancel Netflix?

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U

Will we ever get this channel back?

user_d7cd9r

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4 hours ago

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

user_cbt5x9, hello there and thanks for reaching out to us here! I apologize about your experience and what you're going through. I know that is something tough to experience and I hope you recover faster than anything. That isn't something easy to j

XfinityQue

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4 hours ago

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Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

@user_gpvykv Got it, and thanks for confirming. Are you able to test and see if you get the same experience with a different ethernet cable, or by connecting directly to the modem?

XfinityBenny

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4 hours ago

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Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

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Judith Morris

I am an Xfinity customer, but forgot my password. Please help

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Network

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We are working to have the network back as soon as we can. I completely understand the frustrating seeing that is one of my favorite networks as well. While I have you would you like me to look over your account to be sure you are receiving the best

XfinityDuron

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4 hours ago

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CBS

I will be switching to FIOS if CBS isn't returned by 5/ 14 !!1

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No my question was not answered or resolved

user_cbt5x9

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4 hours ago

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Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

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@EG No it was not answered

user_cbt5x9

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4 hours ago

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U

Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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U

Cancel Netflix

How do I cancel Netflix?

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U

The problem first appeared when connected via ethernet cable and has shown up on both Ziom and Teams meetings.

user_gpvykv

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4 hours ago

to the conversation:

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U

Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

Question

NiftyNana, thank you for letting us know you are having issues accessing the seasonal enrolment form. I was not able to duplicate the error you are running into, and the sign-in page did load for me after clicking the Enroll button. I would recommend

XfinityAmandaB

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4 hours ago

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Seasonal plan

I would like to put my tv and internet on a seasonal plan, how do I go about it?

Question

U

Is there an way we can get wptv new channel 5 back on 432 and will someone will let us know when it will be on again

user_73tq20

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4 hours ago

to the conversation:

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U

NBC wptv new channel 5

Hey I miss wptv news channel 5 and nbc and the today show when it will be back on programming again

Question

U

The problem first presented when using my ethernet connection to the router.

user_gpvykv

commented

4 hours ago

to the conversation:

0

U

Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

Question

Programming changes occur when contracts between Comcast and media companies expire. Comcast negotiates these contracts to carry various channels, and if an agreement cannot be reached, the channels may no longer be available, including associated on

XfinityJon

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4 hours ago

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2

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NBC wptv new channel 5

Hey I miss wptv news channel 5 and nbc and the today show when it will be back on programming again

Question

Hello! @user_mrm4sa We have several ways for you to pay your bill! Please check out the following resource that has direct links to pay your bills and the different options available https://www.xfinity.com/bill-pay. Could you please let us kno

XfinityKam

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4 hours ago

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my account

how do i access my account details

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