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I was doubled billed for service in May of this year
I was double billed for service in May
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Customer Service
@user_b0x7ku thanks for taking the time to post on our Xfinity Community Forums page. Sometimes a phone number might be opted out from receiving messages from Xfinity. I'd recommend messaging START to 266278 to make sure you are able to receive messa
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Need help to get the 5-year 1GB Internet Plan for $50/month
I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.
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Billing
It may seam od but I assure you that my phone is doing the same thing. I get all txt from everyone else but xfinity code is not coming to me and I have been trying for almost two weeks to activate my account. If xfinity can't over come a small issue
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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user_u1tja6 Thank you for the detailed explanation. You’ve done a great job outlining what’s been happening, and I completely understand your concern about wanting this routed to the right team. Based on what you described, it does sound
Recurring Internet Issue
Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im
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Same. Just set up a TV to find out it doesn’t have the app. Fail on all sides
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Hello @user_9wphyq, thank you for reaching out on our community forum. Did you recently migrate your email to yahoo?
emails
Where and when did all of my saved emails get deleted? there were almost 10,000 of them
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user_r2doi1 Thank you for confirming that for me. Are you signed into your Xfinity profile with the Primary user ID when you see that error? You can learn about the different user roles and what they are entitled to do online here: https://www.xfinit
Membership Benefits
When I try to activate or look at my membership benefits I get sent to an error page that says: Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join Xfinity Membership, it's easy to get the support you need. Just chat with Xfinity Assistant or visit
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Yes, I meet all the criteria. I've also gotten multiple emails from xfinity telling me about my membership and membership benefits - which is how I started down this path.
Membership Benefits
When I try to activate or look at my membership benefits I get sent to an error page that says: Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join Xfinity Membership, it's easy to get the support you need. Just chat with Xfinity Assistant or visit
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Good afternoon daniriane. The only option we may have is to add a second name in a Care Of or Attention style, in addition to the account holder's name. Please let me know if that would work?
Add authorized user to the billing statement
I'm adding an authorized user to my account and would also like their name shown on the billing statement.
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user_r2doi1 I appreciate you giving that a try :). In order to be eligible for our Membership Program, you must be 18 years of age or older, be the Primary user on your account, and have at least one of the following qualifying services on your Xfini
Membership Benefits
When I try to activate or look at my membership benefits I get sent to an error page that says: Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join Xfinity Membership, it's easy to get the support you need. Just chat with Xfinity Assistant or visit
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Add authorized user to the billing statement
I'm adding an authorized user to my account and would also like their name shown on the billing statement.
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Customer Service
https://www.xfinity.com/membership loads but when I click on 'see benefits' or 'membership benefits' at the top, that is when I get the error message saying I'm am not a member.
Membership Benefits
When I try to activate or look at my membership benefits I get sent to an error page that says: Join Xfinity Membership to continue It looks like you're not a member of the program yet. Once you join Xfinity Membership, it's easy to get the support you need. Just chat with Xfinity Assistant or visit
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@Jeffver Thanks for reaching out to us about your cable lines on the ground. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name a
Underground Sprinkling cut
Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it la
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emails
Where and when did all of my saved emails get deleted? there were almost 10,000 of them
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Customer Service
@E550m I completely understand how this can feel, and I really appreciate you taking the time to share your concerns with us. These specific offers are reserved for new customers, and when you first started your services, you were also able to take
XfinityEva
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Need help to get the 5-year 1GB Internet Plan for $50/month
I keep seeing Xfinity ads for 5-years of 1GB Internet service for $50/month and a free modem. I feel like I'm getting ripped off by paying more. I need help from someone at Xfinity to change my plan.
Question