Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (495.7K)
@user_mb6sh6 - Oh, no! Has this affected your service at all?
Wifi cable is on the ground
WIFI cable is on the ground in backyard...made several work tickets and no response. Who else can I contact?
Question
Thank you for the suggestion. I looked at the sports app and unfollowed the team there. I’m hopeful that will stop the notifications in the Xfinity Guide bar.
Can’t turn off program alerts for a specific sports team.
Under the Xfinity settings, all notifications are off. I also went to the team’s next program in the guide, but there is no ‘reminder options’.
Question
user_tiu8v9 - Thank you for taking the time to share your feedback and for joining us here on the Xfinity Forums. We truly appreciate your choice in service providers and the opportunity to help. We'd be happy to review your billing details, orders,
Again taken advantage of and lied to by a service rep
2025 tou ran 5 years for 65 flat. Thats how you kwpt me from cancelling because i felt lied to before. All of a sudden a year later my bill is 30% higher i get a virtual rep and they tell me no i signed for a year during the time they were running 5 yrs. So i was kept by a liar and cslled a liar by
Question
user_ea277d Thanks for checking those settings already. If all Xfinity notifications are turned off and the program in the guide does not show “reminder options,” the alert may not be tied to that specific program. It may be coming from a
Can’t turn off program alerts for a specific sports team.
Under the Xfinity settings, all notifications are off. I also went to the team’s next program in the guide, but there is no ‘reminder options’.
Question
This Wifi cable was hanging outside my backyard and fell during a thunderstorm. It's connected to cables that run in the back alleyway of my property. The cables is hanging down across my backyard. I've made several attempts submitting tickets via Xf
Wifi cable is on the ground
WIFI cable is on the ground in backyard...made several work tickets and no response. Who else can I contact?
Question
Again taken advantage of and lied to by a service rep
2025 tou ran 5 years for 65 flat. Thats how you kwpt me from cancelling because i felt lied to before. All of a sudden a year later my bill is 30% higher i get a virtual rep and they tell me no i signed for a year during the time they were running 5 yrs. So i was kept by a liar and cslled a liar by
Question
•
Billing
Hello there @user_f1o2xn we are gone to hate to see you go, but I will be more than happy to help you with the disconnection of your service. To begin, would you mind sending me your name and the address to your account in a Direct message? &nbs
Canceling internet service
I need to cancel my internet because I moved to a city you guys don’t operate in.
Question
Hello, @user_mb6sh6! We are here to help :) To clarify, is this a temporary line that needs to be replaced with a permanent, buried line? Or has that already been done, and we just need to bury what we've installed? Unless I'm off altogether, and you
Wifi cable is on the ground
WIFI cable is on the ground in backyard...made several work tickets and no response. Who else can I contact?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Canceling internet service
I need to cancel my internet because I moved to a city you guys don’t operate in.
Question
This thread also seems to be addressing the exact same problem. Many people here are encountering it. I'll submit a complaint on the EA/Apex Legends support forum as well, but it seems like the Xfinity and EA teams really need to talk to one another
Extreme packet loss while playing Apex Legends
Hello - I've been an Xfinity customer at the same address in central New Jersey for the last several years and in that time, I've been playing Apex Legends, the online FPS game, without issue. However, earlier this year, EA, the company that owns and operates Apex Legends, switched to AWS servers wi
Question
user_joy3xc thank you for using the Xfinity Community Forums page for each out today. I understand that you are awaiting a callback for assistance with some billing related concerns and would be more than happy to help. A callback specifically might
Requested a call back on Saturday, earliest is Thursda
I ask the chatbot for Cancellation due to billing being outrageous...being charged for both of my boxes, charging me for a free service upgrade to the DVR storage they gave me through a letter. Chat bot asked if I wanted a callback, today is Saturday 11th July 2026, they comeback with first availabl
Question

Post moved here to the Xfinity Compliments section.
EG
commented
2 hours ago
to the conversation:
0
0
I wanted to leave a review for my technician.
Alan came out to North Ogden today to help troubleshoot my internet issues, and I couldn’t be happier with the service I received. My internet had been dropping intermittently, and Alan was incredibly knowledgeable, thorough, and patient throughout the entire visit. He systematically checked everyth
Question