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xfinity premium - peacock premium
Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I
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Sign-In and Account Management
This seems to be only for text or email notifications, not the push notifications on my iPhone app. Only option seems to be disabling all push notifications through iOS settings which means now I won't get notified when a new device joins my network
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Hello user_6pikwr We appreciate you reaching out. We can certainly help get this escalated to help get you refunded or a new phone issued. Our Corporate Xfinity Mobile team would be able to help with this. They do typically need a police report in th
Phone stolen through shipping process,and they want to file a claim
Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w
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@user_bq4m32 I am having the same issue. My ping has went up and stayed up evenly 20ms higher than it was before.I had my speeds drop download by 200 and upload by 10 and it was never this way before.Nothing changed on my side of things so
Outage
Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report
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I am having the same issue. My ping has went up and stayed up evenly 20ms higher than it was before.I had my speeds drop download by 200 and upload by 10 and it was never this way before.Nothing changed on my side of things so I am trying to see why
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
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$100 tech charge on bulk account
My internet was disconnected due to non payment of $100 for technician visit. I live in an apartment on a bulk account. I was told I would not have to pay for a visit since it’s a bulk account. I have called repeatedly to get internet turned on again. One agent did restore service but next day it wa
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Your Home Network
@user_drnef4 We can further help you on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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Hi there, @user_l3h4vl! Congratulations on your new place! I hope your move is as stress free as possible! I am sorry to hear you will not be able to have our service there but glad to further help with your account. Please send us a direct message w
Cancel my internet
Hello, I am moving to a new state and I need to cancel my Xfinity Internet because the state I am moving to does not have Xfinity. Can I please get connected with someone in order To get this done??
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I haven’t since I have to take the tv off the wall and all that. The Xbox one x is capable of the uhd 4K so I feel I shouldn’t have to do that… but I get what you’re saying
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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Cancel my internet
Hello, I am moving to a new state and I need to cancel my Xfinity Internet because the state I am moving to does not have Xfinity. Can I please get connected with someone in order To get this done??
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Customer Service
Have you tried taking the Xbox One out of the circuit and running the X1 direct to the TV?
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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Bruceski Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppor
Unauthorized orders
In the past week I have had two changes to my subscription that I did not authorize. The first one seemed to be a horizontal change in how various things were bundled, but today I seem to have been signed up for StreamSaver. I don't show any signs of strange login activity on either my email or my X
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I live in the Chicago area and my local on the eights works.
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
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Thank you very much for that confirmation. Can you send me a direct message with the full name and complete address for your service? I will be happy to troubleshoot that issue further from here. To send a direct message [private message]: &n
Microsoft Teams calls Temporally disconnect only on Xfinity network
I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to reconnect you" it only lasts a few seconds but enough to miss people speaking. It happens both on and
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No I am not on a VPN.
Microsoft Teams calls Temporally disconnect only on Xfinity network
I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to reconnect you" it only lasts a few seconds but enough to miss people speaking. It happens both on and
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Unauthorized orders
In the past week I have had two changes to my subscription that I did not authorize. The first one seemed to be a horizontal change in how various things were bundled, but today I seem to have been signed up for StreamSaver. I don't show any signs of strange login activity on either my email or my X
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Sign-In and Account Management
System refreshed… no internet issues….still getting same message
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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Hey @user_bhrqas. Thank you for visiting our official Xfinity Forums Community support page. With our Xfinity Voice, there should be no reason why the call would drop after 30 minutes. Do you think this could be a setting or feature on your handset o
XfinityDemitrius
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landline phone
why does my landline phone disconnect after being on it for about 30 minutes?
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