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@dhd002 I've also just run into that same problem: 1/20 - per Xfinity website billing page, my payment was processed, bringing my account balance to $0.00 2/2 - received e-mail from Xfinity w/ subject line "Just a reminder - your payment is due s
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
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Will march madness be on multiview?
Multiview Channel
So I guess this Multiview is kind of only National feeds example notice No Phillies Royals game on Sunday afternoon with NBC Sports Philadelphia only All NFL Football games on even though showing Local CBS and FOX with NFL Redzone. It's ashame nice feature but has flaws.
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Well, I probably could try to delete the app and see if it helps. Not sure if I'll loose any emails, but not that important if so. But... keep in mind that the app IS working ok, in regards to producing and displaying both the "dot" on the homescree
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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Wire connection
With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. Thanks
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Your Home Network
Connected devices
I’m trying to see what devices are connected to my router
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Your Home Network
Employee refused to give me my transfer pin
Need to know how to file a formal complaint against a employee that refused to give me my transfer pun number. Getting nowhere trying to get this information feom customer service
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Devices
I appreciate you letting us know about your experience user_yv644x, and we want to help you get that backup battery! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address
Ordering wifi extender battery backup
Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.
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Hello, @user_djvcxm, I am glad that we were able to find a solution for you!
audio sync with streaming video
All posts I have seen do not fix my sync delay which is variable depending on the streaming channel. If you have this specific problem try this if you have LG TV. There is an advanced setting of "match screen and sound". Set this to bypass. There may be other TVs with a similar setting. Thanks Xfini
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... {HDMI 1, Roku, DVD, and others} ... I doubt it you can edit these with a Comcast/Xfinity remote control. If you post the model # of the TV set, I might be able to help you with this. Note that on some sets pressing an Xfinity remote's "TV Inpu
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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I just received my Wifi extender Pro and can not find how to purchase a battery for it (that was not included ). Why in the heck is this not corrected yet !!! I can see that others are having the same issue and is unacceptable that something his smal
Ordering wifi extender battery backup
Is there a place on the website or the mobile app to order the battery backup? The representatives in the store said I could order it online, but I am having difficulties finding where online.
Question
user_btjljd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Unauthorized transactions by Xfinity
These people are thieves. I called them because I set up an automatic payment for a future date for a certain amount. They changed the amount without my permission and more than doubled the amount. I called them multiple times and they could not provide a reason why they did this. I asked to speak t
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Unauthorized transactions by Xfinity
These people are thieves. I called them because I set up an automatic payment for a future date for a certain amount. They changed the amount without my permission and more than doubled the amount. I called them multiple times and they could not provide a reason why they did this. I asked to speak t
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Billing
@XfinityAmira I'm having the exact same issue - admin/password credentials are incorrect, no sticker on the gateway. I followed these steps to reboot and then factory reset my XB10 gateway. I tried to sign into the web interface again but it's still
button reset not clearing admin tool username and password
I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie
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When I select TV Input on my remote I get a group of selections at the bottom of the screen {HDMI 1, Roku, DVD, and others}. At the end it has Edit with a + sign but it skips that and returns to the first option. I want to remove the others an
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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El_Ch13fo Thank you for reaching out to us here to let us know about the issue. You can find instructions for accessing the Gateway admin tool here https://www.xfinity.com/support/articles/admin-tool-access.
Admin Tool on Xfinity Gateway option missing from Xfinity App
I have a Xfinity XB7 Gateway that is bridge mode because my house is wired with WAPs. When I go to the Admin Portal at 10.0.0.1 I get the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity x
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user_b97q9w - Thank you for reaching out to us here for help with the xre 10007 error you're receving on your TV. XRE-10007 is caused by a network communication issue. "Sorry, we’re having some trouble. A restart for all of your TV Boxes
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Xre-10007
My tv shows error xre 10007
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