Xfinity Community Forum

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@XfinityLinda Hi Linda I tried to reach out to you but I guess you’re gone for the day

Terri4u

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7 hours ago

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New Security Protocol

I recently ordered the new IPhone Duo and I was not at home to sign for the package. No problem I’ll just go pick it up from the FedEx warehouse at the end of the day!!!! WRONG Xfinity has a “NEW” sercurity protocol if you’re not home you can’t retrieve your phone from FedEx warehouse. So Monday tod

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I wish Xfinity had OFFICIAL EMPLOYEES answering their phone instead of contractors

Terri4u

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8 hours ago

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T

New Security Protocol

I recently ordered the new IPhone Duo and I was not at home to sign for the package. No problem I’ll just go pick it up from the FedEx warehouse at the end of the day!!!! WRONG Xfinity has a “NEW” sercurity protocol if you’re not home you can’t retrieve your phone from FedEx warehouse. So Monday tod

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I tried to chat with you guys but no one responded.

Terri4u

replied

8 hours ago

to the conversation:

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T

New Security Protocol

I recently ordered the new IPhone Duo and I was not at home to sign for the package. No problem I’ll just go pick it up from the FedEx warehouse at the end of the day!!!! WRONG Xfinity has a “NEW” sercurity protocol if you’re not home you can’t retrieve your phone from FedEx warehouse. So Monday tod

Question

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Trade in lost in mail

I sent in my iPhone 16 pro with provided label and I have receipt given to me when I dropped it off at usps but it looks like it’s lost in the mail. I have filed lost mail with usps with no updates on that. When you google this issue their are thousands of people who have had this same exact thing h

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Devices

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No worries, here is a great link with some information on the feature, can you test it on your end and let us know if its working as intended: https://www.xfinity.com/support/articles/x1-multiview-overview?

XfinityMarcus

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8 hours ago

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Live chat

There are several games currently on tv but I get multiview not available when I try it

Question

Hello user_av4lie! I hope your travels have been going well, and I appreciate you finding time to post in our community about your situation. We're super grateful for any amount of time you've spent with the Xfinity family, so the last thing we want

XfinitySeth

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8 hours ago

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charged after cancelling

My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge

Question

Hi there, @user_94au6g! We can update your bill to address for you. That is what reflects the name at the top of your statements. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do

XfinityRay

commented

8 hours ago

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Xfinity Support

Hello, I need help from an official employee to add a secondary name to my statement formatting for residency purposes. I can provide details on the account information through direct message when I get response. Thank you!

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Bill increased from $45 to $85 — discrepancy with advertised 5-year promotion

Hello, My one-year promotional rate recently expired, and my monthly bill for 500 Mbps internet increased from $45 to $85. I contacted customer service, but the only alternative offered was to downgrade to 300 Mbps for $70/month, which still seems too expensive. When browsing Xfinity's website, I fo

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Your Home Network

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Maybe if enough of us customers let Xfinity know how much we miss this feature they will give it back to us.

user_12tj1b

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8 hours ago

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Playback through Xfinity streaming web site while recording won't fast forward or rewind

I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work

Question

Good evening mnikkel I can certainly understand wanting to get the best rates for your service. Thank you for being such a long-time Xfinity customer, we truly appreciate it! 🙌 Have you already review the Shop/Upgrade options when you are logged int

XfinityJon

commented

8 hours ago

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Looking for information and help to see if there are promos for a legacy plan upgrade

I've been with xfinity for literally decades. A diamond member. I'm currently on legacy plan and I'd like to continue with xfinity on one of the new 5 year plans (either 500 or 1 gig), however there seems to be little benefit to do so with the current existing customer plans offered on the website d

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New Modem installed, but old modem is still on account

I have a certified Next-Gen Hitron CODA56 modem. It is pulling a legacy bootfile and capping my speeds. Of primary concern is the upload speeds, it is only at 40 Mbps. How can I have my old modem removed from my account entirely, re-add the new MAC address, and push the Next-Gen bootfile? Do I have

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Your Home Network

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I have also been having the same problems for two months.

user_wka1vw

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8 hours ago

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DVR Doesn't Allow Rewind or Fast Forward

I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.

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Xfinity Support

Hello, I need help from an official employee to add a secondary name to my statement formatting for residency purposes. I can provide details on the account information through direct message when I get response. Thank you!

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Customer Service

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I am glad you stumbled over my post. Hopefully it saved you a lot of time with tech support. I am looking into alternative options for tv, internet, and streaming. I will post if I find an alternative package with another carrier.

user_12tj1b

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8 hours ago

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Playback through Xfinity streaming web site while recording won't fast forward or rewind

I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work

Question

We appreciate you meeting us here in our community for assistance with your payment arrangement, @user_7d8wnd. We'll gladly review your account and see how we may help. Please send us your name and service address in a Direct Message, so we may assis

XfinityLinda

commented

8 hours ago

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Payment

I have a payment arrangement for Oct 28 but I don’t get paid til the 1st will my service be discontinued if I pay it the 1st it will be 30 days late

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Latest cable box worked for 4 days before the 04277 error returned. Xfinity escalated it to their executive level. The executive claims the problem is with Crunchyroll’s software and is completely unhelpful. Crunchyroll continues to claim the

user_jp233f

commented

8 hours ago

to the conversation:

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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We are always happy to help and review the available options on the account @user_4w7bvv. Let us know if you would like an account review.

XfinityDemitrius

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8 hours ago

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Plan upgrade issues

My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis

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No I do not see a home button?

user_ikju82

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8 hours ago

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Trouble pairing new remote

I picked up a new remote from xfinity store today and tried pairing it with my tv because the last one was old and stopped connecting I am currently using my tv remote I have followed all the steps and still won’t respond to the remote

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user_kyu0wo, thank you for reaching out and creating a new post. Can you tell me more about this error, when you see it, and what you are attempting to access? Was this a website you used before? Does this happen over Wi-Fi as well?

XfinityVianney

commented

8 hours ago

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Temporarily blacklisted IP Address - try again later

how to fix. I am traveling out of county and this started

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No idea how to do that

user_clb9z1

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8 hours ago

to the conversation:

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Live chat

There are several games currently on tv but I get multiview not available when I try it

Question