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How to replace above-ground cable line
We just finished a home remodel and need to have the cable line replaced between the utility pole and the new weatherhead (service head) entrance to the house, but every time we try to schedule a service visit requesting a bucket truck through Xfinity they keep sending regular 3rd party installers i
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Customer Service
Damage complaint
Hello, Claim Number ECM0017957337 This message serves as my final escalation request regarding unresolved property damage caused during a Comcast service visit. On 11/20/2025 , Comcast technicians performed cable line repairs at my home. Immediately following this visit, I discovered damage to my ex
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Customer Service
Also, when I try to add an the account using Advanced options and then selecting "Let me set up my account manually" it lets me select Outlook.com or IMAP but after I make my selection, it says "We're getting things ready" and them just sits there f
technical support for migrating from xfinity emal to yahoo Outlook email
The conversion from Xfinity to Yahoo on Outlook is working on one of our computers. The other one (a newer one) however is having great difficulties making the transition. I followed the instructions to properly set up the Yahoo imap and smtp and I keep getting the message "We couldn't log on to the
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Good evening @user_376cbn and thank you for reaching out on our Forums with your connection issues, we appreciate it. I see that @BruceW shared some great information and links. To confirm, have you tried the Internet Troubleshooting Steps he provide
internet stability issues.
I have been issues with stability of internet necessitating rebooting modem and access points on a regular basis. This has been an ongoing issue for sometime and struggling with identifying root cause. Below is the detail from the cable modem (Nighthawk CM2050V). The overall status is poor with uplo
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Re: XR11 Xfinity Remote Control
Hi there, Where can I get an XR11 Xfinity Remote Control for my 90-year-old dad? It’s easier for his fingers and much simpler for him to navigate. I’ve already visited three stores, but they only carry the XR15 and not the XR11. Any help would be deeply appreciated. Thank you! Stanley
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X1
One TiVo is still working AOK. Yes, I have restarted the TiVo w/the problem cablecard. It still does not get any channels. There is also no information on the cablecard pairing screen.
Cablecard help needed
I have 2 cablecards on my Xfinity account, both happily used in TiVos for years. One of them stopped working last night with, “This channel is not authorized…(V58)” messages on every channel. The cable card pairing screen is now blank w/only a “Information is not available.” message. Help! How can I
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Unfortunately, you would need to reach out to your banking for help with this issue.
Refund status
I was charged $92.24 for an account that wasn’t mine on 12/13/25. This is the 5th time im reaching out about this issue.
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technical support for migrating from xfinity emal to yahoo Outlook email
The conversion from Xfinity to Yahoo on Outlook is working on one of our computers. The other one (a newer one) however is having great difficulties making the transition. I followed the instructions to properly set up the Yahoo imap and smtp and I keep getting the message "We couldn't log on to the
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Devices and Equipment
New xg1 v4-a box will not connect
New cable box not connecting
Got a new WiFi tower and cable box. WiFi is connected but cable box will not connect
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Forgot to mention … this is in India. I come here for few months every year.
Email black listed
Can’t get emails on iPad connected to router ip 49.36.126.120. everything else works. PLS whitelist this IP thanks Shailesh Patel
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HI there, @User164839277! We are here to help! We will need to look further into this to let you know the easiest way to resolve this. We have your back and will get everything squared away! Please send us a direct message with your full name
New account created when trying to switch plans
I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to
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Email black listed
Can’t get emails on iPad connected to router ip 49.36.126.120. everything else works. PLS whitelist this IP thanks Shailesh Patel
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Thank you for reaching out to us here. If you are still running into the issue with your Peacock service we will be happy to look further into that from here.
Peacock
Been having a consent problem loading. Keep seeing a black screen with a yellow spinning circle. Been going on for a long time.
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Update needed
Hi! Our internet has been out since 2am last night. I understand that there is a network issue but hoping to get an ETA of when we might expect to have service restored? It’s been over 16 hours at this point and we’ll need to make arrangements if the outage is expected to go into tomorrow. We’ve sig
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Your Home Network
Update needed
Hi! Our internet has been out since 2am last night. I understand that there is a network issue but hoping to get an ETA of when we might expect to have service restored? It’s been over 16 hours at this point and we’ll need to make arrangements if the outage is expected to go into tomorrow. We’ve sig
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Your Home Network
Good evening @user_g8aibo, and thank you for reaching out on our Forums, we hope you are having a wonderful day! You should receive your tracking information via email within 24-48 hours of your order being placed. However, with the holidays, there m
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Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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