Xfinity Community Forum

Mohammed07 - Hello, and thank you so much for joining us here on the Xfinity Forums! We truly appreciate the opportunity to help and want to make sure you’re able to get the very best experience from your Xfinity Internet.I understand how impor

XfinityThomasA

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3 hours ago

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Zoom/Teams unstable internet connection

Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t

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Good morning user_ksvjd8. Are you a Comcast or NBC Universal employee?

XfinityTommy

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3 hours ago

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universal etds site locked out

when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorr

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I had to call in and the channel was restored. It was a comcast issue.

user_qu7s5k

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3 hours ago

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FETV missing in Baltimore

I was watching FETV and then it was gone. The entire channel number, 1095, was removed. When is it coming back.

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user_v3s36i Hi there! Thanks for your patience and for taking the time out of your day to contact us! We are here to help you and make sure you get the assistance you need to get any missing gift cards. To get started can you send out team a DM with

XfinityJorge

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3 hours ago

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Did not receive gift for for Internet server $200

I was promise to receive a $200 gift card after completing 90 day of internet service. When I called customer service they have no idea about it and they do not have the promotion. Can you please look into this, I started my service in Jan 2026

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Greetings, @user_j399vp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor

XfinityJamesC

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3 hours ago

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Cancel internet service

How do I cancel my service with Xfinity?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Coax Wall Installation

I need help scheduling an appointment to have a technician install a wall port for Coax line.

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user_3wsyoe Thank you so much for reaching out and sharing your feedback about what has been going on. I would be doing the same if I were in your shoes too. Please send us your full name and complete address via our DM. How to Send Us a Direct

XfinityPeterH

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3 hours ago

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Xfinity mobile is denying to to unlock my fully paid off phones

I have been with Xfinity Mobile since 2019, a valued member, as I've been referred to. Since May 14, 2026 I have been dealing with this carrier locked issue, I have five devices on my plan, 1 smartwatch, 1 iPad, and 3 phones, 2 of the phones were purchased at the same time, in March 2023, the other

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Pay Bill

I’m trying to pay my bill. ☺️

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Sign-In and Account Management

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Cancel internet service

How do I cancel my service with Xfinity?

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Sign-In and Account Management

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universal etds site locked out

when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorr

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Customer Service

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Did not receive gift for for Internet server $200

I was promise to receive a $200 gift card after completing 90 day of internet service. When I called customer service they have no idea about it and they do not have the promotion. Can you please look into this, I started my service in Jan 2026

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Customer Service

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I'm missing the last few movies they're not going into my account Whatever date all these movies came out in my account it says I claim them but they're not in my movie Library. 1) Sex and the City 2) Melissa McCarthy life of the party

user_5rlylt

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3 hours ago

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Reward movies claimed but not showing up

The movies I'm claiming on my Xfinity Rewards now going by membership Rewards are not showing up in my account at all not but are they are showing up in my claimed Rewards. Here's the name of the movies that I'm missing but I claimed them even told me enjoy my movie. 1) Sex and the City 2) Melissa M

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Billing

I never received a response for the Apple watch billing. My understanding is that I'm being billed for the watch when the Xfinity employee I spoke to told me it was free. Please respond. Mark [Edited: "Personal Information"]

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Billing

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Cancelled Order

My mobile order has been cancelled twice now!! Time to go to Verizon.

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Plan

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I had the same problem. Had to switch to a higher cost plan to get unlimited data where I had it on a lower cost plan previous. It is a money grab by Xfinity because the corporation is greedy and they don't care about their customers.

user_sik0dk

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3 hours ago

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Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100

Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.

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Coax Wall Installation

I need help scheduling an appointment to have a technician install a wall port for Coax line.

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Customer Service

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I am having exactly the same experience.

user_d4p3fc

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3 hours ago

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Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

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Xfinity mobile is denying to to unlock my fully paid off phones

I have been with Xfinity Mobile since 2019, a valued member, as I've been referred to. Since May 14, 2026 I have been dealing with this carrier locked issue, I have five devices on my plan, 1 smartwatch, 1 iPad, and 3 phones, 2 of the phones were purchased at the same time, in March 2023, the other

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Customer Service

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new service

i want to speak to some1

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Customer Service

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curtiskam We can absolutely go over those options with you! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of th

XfinityAirelle

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3 hours ago

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Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?

I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.

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