Xfinity Community Forum

Incorrect Bill After Line Transfer and Unfair Collection Action

I had Xfinity Mobile service until March 19, 2026, when I transferred my phone line to AT&T. However, Xfinity incorrectly billed me $51.76 for the period from March 27 through April 26, even though my line was no longer with Xfinity during that period. I have spent nearly six hours speaking with mul

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Billing

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I am a long time Xfinity , customer. I do have complaints but they have good service as well as prices on mobile services

I have found that that Xfinity does give better deals to brand new customers than they do long-standing.Loyal customers.But I think that is the same as any company trying to get new customers. Is part of their job. It is annoying but I understand. I hate it but I understand. Xfinity has always given

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Plan

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I also cleared my cookies and cache and tried to log in again. It verifies me through my authenticator and then goes to the logout successful page.

user_27og63

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3 hours ago

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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user_aiujr0. I sincerely apologize for the frustration this has caused. I can understand how concerning it would be to receive updates indicating that work was being scheduled, only to have appointments missed without any explanation or confirmation.

XfinityDilary

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3 hours ago

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Not getting adequate support

I have an open ticket for someone to come work on the outside wiring, but there's nothing on my account indicating this, no updates for 2 weeks and scheduled dates to address the issue have been missed. I received an email on July 7 after they diagnosed the issue, indicating there are 4 steps and I

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I have used Brave, Chrome, Firefox, and Microsoft Edge. They all immediately log me out when I hit the sign in button.

user_27og63

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3 hours ago

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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Hello user_05kw61 thank you so much for adding your voice and experience to the conversation here on our Xfinity Forums. We regret to hear your concerns regarding smartphone promotions are still unresolved, but we'd like to look further into what's a

XfinityAlfonso

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3 hours ago

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Free Watch because of being a diamond customer

When visiting your store on Monday, July 20, 2026, I was told that I qualify for a free watch because I was a Diamond Customer. I repeatedly asked the Xfinity staff member if there were any monthly charges attached to receiving and using the watch. The response was no each time. The only charge was

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Yes, I did ... as stated in my reply to Lkpolo. My password is not the issue. And please also note the newest issue I wrote about - no point in repeating it here. There is something seriously wrong with an issue that's been complained about for years

mtngigi

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3 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

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Not getting adequate support

I have an open ticket for someone to come work on the outside wiring, but there's nothing on my account indicating this, no updates for 2 weeks and scheduled dates to address the issue have been missed. I received an email on July 7 after they diagnosed the issue, indicating there are 4 steps and I

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Customer Service

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I haven't migrated to the newer iMac yet, for a number of reasons. Not being able to set up Mac Mail didn't help. As I stated, this Mac Mail issue with Xfinity is not new, has been going on for years, and it's ridiculous that they're doing nothing ab

mtngigi

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3 hours ago

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I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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We were able to get a bundle that fit together. Thanks for working with us on the forum @user_71sc29

XfinityBenny

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3 hours ago

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Trying to update TV Plan

Hello, I am on legacy TV plan deal that I believe may have expired since my bill has been going up. I was trying to switch to a new plan, but doing so online is quite confusing, and it looks like I would be downgrading my TV plan, but paying more. Can someone please contact me to discuss changing my

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user_75cd0f Thank you for letting me know that you're not getting your subscribed speeds after upgrading to the XB10 modem. I want to make sure your modem is provisioned correctly for your speeds. Please send us a direct message with your full n

XfinityEmilyB

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3 hours ago

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Help needed with XB10 FDX gatway

I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct b

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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Sign-In and Account Management

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Delayed Payment

I am trying to set up a payment arrangement for the 5th of August. Xfinity Assistant offered the arrangement, but the payment-arrangement page returned an Xfinity error and would not complete. I also tried the chat and text-support paths and was repeatedly redirected without reaching a live billing

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Devices and Equipment

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You should be just fine @ItsTooKrispy! Typically, you'll see the pro-rations appear on the next statement, and everything will move forward at the new rate.

XfinityCliff

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3 hours ago

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I switched to a cheaper internet plan, but I'm still being billed for the more expensive internet plan for next month.

Hi! I just wanted to ask why I'm still being charged for the more expensive internet plan even though I switched my plan to a cheaper option. Will this be a proration rate for the following month's billing cycle? I would like to talk directly to a customer representative to make sure.

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