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Complaint against an agent
Who do i need to speak with to lodge a complaint about an xfinity agent. The agent was terribly unprofessional. I requested a service to be removed and had to restate my intent 4 or 5 times. The agent was too busy trying to up sale me instead of addressing my concern. Then the agent abruptly ended t
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Customer Service
Thank you for reaching out to us on our community forums @user_uxc7pz! I’m really sorry you’ve been dealing with this since spring of 2025. Being charged for a mobile line you never authorized, then feeling pressured to accept one when yo
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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Wanted info about number change due to spam. My number got changed 2 times no permission and now has no network connection
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
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Customer Service
Move exterior cable
I need to move my exterior cable to a new location. Can you help me schedule an appointment for this?
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Customer Service
Aditya
Thank you Aditya for the great customer service. I rate your customer service on scale from 1-10, and you are definitely a 10. You were nice and helped me solve my problem with my internet bill and got me a greater offer. Aditya was wonderful and her rate really broke my scale.
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Your Home Network
Had a tech fixed pixelation but know it s worst than ever need outside lines checked
I need to schedule a tech appointment
I need to schedule a tech appointment due to ongoing issues with Wifi connection. I need a tech to come to my home. How do I schedule an appointment?
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We appreciate you sharing??? Seriously?? In what world is this even legal as we do pay for this service, i know I wasn't offered any email with the choice to stay with comcast or go to Yahoo but it was done anyway without my knowledge or acceptance,
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Finally it's fixed. Has it been 4 hours?
never get text message with code to verify mobile number
I've tried everything I've seen saying how to fix it. Still don't get a text message. The 'direct message' doesn't work - the paper/pencil to start a message isn't clickable. The AI chat thing is a joke.
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Cannot login into Xfinity App
I have been trying for two days now to login into the Xfinity app. Each time Im being told I'm using the incorrect ID which is not the case.I have tried all options email phone and username. I have tried multiple browsers and even different devices. I have been having security concerns since my inst
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Xfinity App
Please help me resolve this issue. Can’t enter any bank information
I'm having a technical issue adding a bank account for autopay and need help from the Digital Care team."
."I am trying to add my bank account for the autopay discount but keep getting an 'unauthorized person' error. I need help from the Digital Care team to manually reset my permissions." Have been trying for a while. Please fix this.
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@XfinityMartyR still no solution!!!!what more is there to say.
I'm having a technical issue adding a bank account for autopay and need help from the Digital Care team."
."I am trying to add my bank account for the autopay discount but keep getting an 'unauthorized person' error. I need help from the Digital Care team to manually reset my permissions." Have been trying for a while. Please fix this.
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I called the number and after being transferred over 5 times from the security to technical department,I was told they only assist with things like password resets and this is out of their scope. I'm not even able to login on the Xfinity app due to t
Constant outages by Network damage
I just started Xfinity Internet and now there has been network damage according to the outage details every other day. I read in another forum some one is most likely doing this damage intentionally by digging into the lines. My Internet has been down all day.My building is the only building this ha
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user_10ea33 - Thank you so much for choosing Xfinty as your service provider over the years, and for taking the time to share your feedback. As a customer myself, I understand how important it is to subscribe to the services you enjoy most at a price
Xfinity offers the $50/mo olympic plan to ONLY new customers
I have been an Xfinity customer for over 30 years. Xfinity offers a better plan at almost half the price to New Customers only. I will be dropping Xfinity.
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account management
I am wanting to know what’s numbers are linked to my xfinity account.
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Sign-In and Account Management
Xfinity offers the $50/mo olympic plan to ONLY new customers
I have been an Xfinity customer for over 30 years. Xfinity offers a better plan at almost half the price to New Customers only. I will be dropping Xfinity.
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Customer Service
Hi there, @user_jmzc7t! We appreciate that you took time out of your day to reach out about the DVR syncing with the Xfinity Stream app. I am not seeing this as a known issue but have seen others reporting this recently as well. We run through our tr
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DVR won’t sync to app
DVR not syncing to app. Have tried signing out and back in and syncing with home DVR.
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