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user_uzqspx, We can certainly take a look at your account details further to ensure there are no additional costs. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address assoc
Can't record TCM
For many years we have been able to record movies on TCM. Today, for the first time, that option is not offered. Instead it says "channel subscription required" to record. Why has this changed and why can't I record a TCM program?
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How to cancel service when im not available for a phone call from 7am-7pm
After seeing the latest offers, its a little annoying that im paying $80/month for 300mbps internet WITH a data limit, when they are offering new customers unlimited gigabit internet, with hulu, disney+ and peacock for only $60/month for 5 years! unless they can give a customer of over a decade that
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Billing
@XfinityBradM Please explain the process to me. 1 contractor lays the line down on the grass and then another contractor comes out to bury it isn't that correct? Also I need the XB8 due to inference within my home the older models will not work well
Technical Escalation: Requirements for 3/19 Install - Battle Ground
I had a technician out on 3-15-26 from 2:00–4:00 PM. He barely spoke English and was unable to tell me the reason for his visit. He laughed at me when I asked him questions and was very condescending. I have a new appointment on March 19th from 1:00–3:00 PM. Due to the bad experience last time, can
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Hi @user_ikrlk4, thanks for posting on our Xfinity Community Forums. I'd like to do everything I can to help in looking into this issue with the watch promotion. Please send a direct message including your full name and service address, and we can ge
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res
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Error: TVAPP-00331 “This Video Cannot Be Played” Using Roku stick can’t replay last 2 recorded NASCAR races. This is a new issue, have been recording and playing these races for years with these tvs and Roku sticks. I have 3 tv’s with Roku st
XFinity Stream app issues on Roku
We have two devices that use Roku. The Xfinity Stream app is installed on both. I purchased all seasons of a Disney show several years ago. A few days ago, we are only allowed to view the last season using the Xfinity app on Roku. The first season does not display at all. Using the app on my LG tv w
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Thank you so much for trying those steps with us, @drewj! I would be happy to dive further into troubleshooting with you to ensure that access is fully restored. Can you please send us a DM to get started? Please send us a direct chat message with yo
the same old story of Peacock account being linked to another account
Recently moved. trying to continue to use the same peacock since it has the viewing history of the household, etc. plus, how many times and emails do I have to set up just to watch TV? The person on the phone when first getting everything activated was useless. the chat bot keeps telling me to try a
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I have, and just did again a minute ago. Now all I get is an hourglass under the peacock logo where the “activate” button should be.
the same old story of Peacock account being linked to another account
Recently moved. trying to continue to use the same peacock since it has the viewing history of the household, etc. plus, how many times and emails do I have to set up just to watch TV? The person on the phone when first getting everything activated was useless. the chat bot keeps telling me to try a
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Have you also received a call or texts with the same information @user_tzp9o1?
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Thank you for taking the time to share these details, user_ri8q2l. I genuinely appreciate how clearly you’ve outlined your concerns. I understand how important reliable high‑speed Wi-Fi is for a home that relies primarily on wireless connection
Paying for 2 Gig Plan for 12 Months — XB7 Gateway Physically Incapable of Delivering Purchased Speed
Hello Xfinity Community and Support Team, I’m hoping to get some assistance resolving what I believe is a significant service delivery issue on my account. Here is my situation: I have been subscribed to Xfinity’s 2 Gigabit internet plan for approximately one year. The gateway equipment provided to
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Good afternoon DigitalReign I would be happy to look into this more for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at
DVR NOT Recording - Red Circle with /
DVR NOT Recording - Red Circle with X, 7% full, Network works fine, I have dual WAN 2.4 GB/s Xfinity and AT&T, Been working fine for years, all of a sudden 3/14/2026 no recording is allowed.
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Hey there, @MinerJohn, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to take a look at your billing details to ensure you are getting the best value for your services. Can you please send us a Direct
How to lower bill, no help from xfinity
I am sure everyone is going through this, but I thought I would ask. I have been online with Xfinity many times asking to see what can be done to lower my bill. We have had our service for 2007. They told me I am a loyal and valued customer, and they would help me reduce my bill drastically. They of
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How to lower bill, no help from xfinity
I am sure everyone is going through this, but I thought I would ask. I have been online with Xfinity many times asking to see what can be done to lower my bill. We have had our service for 2007. They told me I am a loyal and valued customer, and they would help me reduce my bill drastically. They of
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Billing
Same here why aren't we getting a notice that clearly our pi has been breached?!
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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@user_tkt16a so shady it wants to pay for select. Trying ESPN plus channels not working nothing is included
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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I did restart my TV box, but the error message did not clear. I then checked with ChatGPT (which is far more responsive than Xfinity's chat). It suggested that this issue occurs when a plan has been recently renewed or switched. My plan
Can't record TCM
For many years we have been able to record movies on TCM. Today, for the first time, that option is not offered. Instead it says "channel subscription required" to record. Why has this changed and why can't I record a TCM program?
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I can now record new shows not previously scheduled but my programs that were scheduled before the outage are still not there and keep showing Recording Conflict message so still not completely fixed.
Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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Hey @user_ejrpbb are you still experiencing this at this time?
Create your own Multiview error
When I try to use this feature I get the following... Something went wrong. Please try again later. Error-Playback Multiview itself seems to work but create your own fails every time. In the past, when I had problems with Multiview, I would restart my box and it would then work. That in itself was a
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Good evening @user_ph6ju5, and congratulations on your wedding anniversary! Thank you for reporting your global travel pass issues on our community forums so we can help investigate your tickets and roaming charges further, we appreciate it. We'll be
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Global Travel Pass and 1st Level Support Failed Me - Help!
I have had Global Travel Pass for years but ran into problem during my recent trip to Canada during March 6 - 9, 2026. We were celebrating our 56th wedding anniversary on Saturday. When the ferry crossed the border I got a text informing me that Global Travel Pass was in effect for that day. During
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