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I am seeing the same thing. It goes from be-1001-ar-sp01.crosstown.mn.minn.comcast.net to be-39811-cs01.1601milehigh.co.ibone.comcast.net then back to chicago. The ping has increased drastically. Not located near roseville but seeing same.
Regional Routing Fault: MN/WI traffic detouring through Denver/San Jose (ibone bypass)
Issue Summary: I am located in the Roseville, MN / Wisconsin node. I am experiencing a "tromboning" routing issue where traffic destined for the East Coast (Chicago/DC) is being sent to Denver and San Jose before returning East, adding 60ms of unnecessary latency. Proof of Local Low Latency (Chicago
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Hello user_02mo2r, thank you for reaching out here in our Xfinity Community forum. I will be happy to take a look and see what is happening. Can you provide any details as to timing and what happened?
Neighbor got comcast and now I don’t have internet
I have been a customer for years, no WiFi problems since moving in. Until this morning when neighbors got comcast box installed and now I have no WiFi. I see other posts people saying the same thing. Now I have to wait days for tech to come out, and it’s gonna be on my birthday. Wife works from home
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@Am04Es13 thanks for taking the time to post on our Xfinity Community Forums. As per the Xfinity Forum Acceptable Use Policy please do not create multiple posts as it can delay receiving assistance for your issue/concern. Do you still need assistance
Activate my phone
The QR code says is already been used. I just received the phone and scan it for the first time
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Xfinity App on Playstation
My son’s are away from home at their colleges and both have playstations that they use. They’ve both told me that there is no xfinity stream app on their consoles and they can’t watch TV! Is there any way for comcast to make an app for them?? I think it already exists on smart TV’s and would be very
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Xfinity Stream App
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Unknown device
Hi, for some reason there is a streaming box listed under devices that I own. I have never asked for this device nor have I ever received it.
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Hello @user_mjkmjk, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Xfinity keeps coming after me for a wrongful charge already resolved multiple times
I talked to an Xfinity chat agent on 9/24/2025 to cut off my internet service on 10/18/2025. They reassured me there would be no more charges after that date after I pay a prorated amount, which I did. In November, I got an email about an overdue bill, so I got on a call with Retention in December.
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Unknown device
Hi, for some reason there is a streaming box listed under devices that I own. I have never asked for this device nor have I ever received it.
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Customer Service
Xfinity keeps coming after me for a wrongful charge already resolved multiple times
I talked to an Xfinity chat agent on 9/24/2025 to cut off my internet service on 10/18/2025. They reassured me there would be no more charges after that date after I pay a prorated amount, which I did. In November, I got an email about an overdue bill, so I got on a call with Retention in December.
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Billing
@user_bkll3x, thanks for sharing your experience. Glad to hear that the issue was eventually fixed, was there any other questions or concerns we can address at this time?
Customer Loyalty Retention is a JOKE
I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm
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Hello @user_82at9g, thank you for reaching out on our community forum. I know that is is very important to have all of your services working as they should. I would be happy to troubleshoot the issue with you. Please send us a direct message with yo
Xfinity Voice not working
I recently upgraded my equipment to a Voice and Data Modem TECHNICOLOR CGM4331COMSerial #: 80DAC2DD12F5. The internet works fine. Voice does not. Reset the unit multiple times. Tried both ports. Tried different RJ11 connection. Still no dial tone. Can't figure out how to talk to live agent after try
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I did share my story - I was transferred between many representatives for a billing issue until a Customer care/ loyalty/ retention agent dumped me on a repair agent. Ironically, he was the one who actually FIXED the issue - which was a billing issu
Customer Loyalty Retention is a JOKE
I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm
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You're welcome, gwnga! Yes, once we have resolved this known issue, we will notify you through here. In the meantime, is there anything else that we may assist you with?
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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Are we getting a sports package fee reduction because of the lack of NFL programming? Football is the main reason we buy your sports package.
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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Hello @user_jxqn9n, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I would be more than happy to investigate this further. If you could send our team a direct message with your
Final mobile bill
I have called and went into a store trying to get a final bill with the amount owed on my cell phone after I transferred service. I have been unable to obtain a copy and need it in order to pay off my cell phone. Can someone tell me how I go about getting this?
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Thanks Marty! You are the first person to tell me it was a known issue. I was very frustrated with getting the run around from the chat agents. I will await resolution to the issue now instead of canceling. Will there be any type of notification when
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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user_6wlsr0 - Hello and welcome to the Xfinity Forums! Our team would be happy to help revisist your service needs and review cost saving options together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.C
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Looking for cheaper plan
Need to cut expenses and considering dropping Xfinity. Can you give me a better price, better plan?
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