Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (447.1K)
I am incredibly sorry to hear about the runaround you’ve experienced over the last month. To be promised a credit five times, take two separate trips to the store on your lunch breaks, sounds frustrating. I'd feel the same if I was in your shoe
I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)
I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke
Question
Thanks for getting back to me! My name is Kristina Korthals and the name on the account is Timothy Korthals. The address is 45094 Custer Ave, Utica, MI 48317.
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
Question
Same thing here. By me s26 ultra. Won't connect. Xfinity says it's carrier locked lol. Kinda makes me wants to switch to mint. Checked with mint already. They will allow it instantly.
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
Question
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in
new router package shipped to me
I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul
Question
Hey there, Zeroneight! Thanks for reaching out to our XFINITY Community forum. We are sorry to hear that you are experiencing this issue as well. Does this issue occur when you are trying to send large attachments?
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
Question
Hey @user_tgxlf4, Thank you for visiting our official Xfinity Forums Community support page. Our support for third-party email clients are limited, but we can provide you with the settings needed for our Xfinity Email service. We recommend visiting o
Email on IPhone deleted and readded now won’t synchronize help
I had to read my email to my iPhone. I cannot set up the impap. When I go to enter my email—-other is no longer an option. I am so frustrated. I cannot get to impap it will not accept it from the pop section. Please help me out.
Question
How do I send a direct message?
new router package shipped to me
I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul
Question
I just received my mine. It's March 9th!
xfinity reward olympic pin not received
I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into
Question
Thank you for posting on our community forums, user_e1bnnk. Have you tried managing the Anonymous Call Rejection feature online? You can do this by visiting us HERE. In the Anonymous Calls Rejection (ACR) section, select the Block all anony
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
Question
Hi there, @user_eec4ot! Thank you for reaching out about your TV channels. We want those working for you. What type of device are you using the Xfinity Stream app with? Have you double checked that the device is connected to your home network? &nbs
Xtreme and tvbox only tv go
I have problem with my Xtreme and tv box, only can see tv go.. please help
Question
I am also having this problem. It just started yesterday.
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
Question
Same issue. I see it’s been an issue for a long time. XFINITY FIX THIS!
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Hey there, @user_mky8ql, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to follow up with you regarding your billing concerns to get to the bottom of this issue for you. Can you please send us a Dire
Refund
I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call.
Question
Hey there, I DM’d Xfinity Support, but no reply yet. Thanks for getting back to me.
Retrieve old phone number
Hey there, I had Xfinity Mobile services and I had to cancel it on around January since I was going out of country and won’t be using my services outside there. And when I called Xfinity they said they’ll hold my number and I can activate it anytime later. So I came back from the trip around Feb 27
Question
Hey @user_sgg2kb, Thank you for visiting our official Xfinity Forums Community support page. We would not be able to confirm each and every number. We recommend reviewing our 'Protecting yourself from fraud' support page. This page helps provide grea
Wondering if this number is yours
I have silence unknown calls cause I get a lot of scams. So I was wondering if this number is yours. [Edited: Personal Information]?
Question
We'd be happy to! Please send us a direct message with your information as instructed above to get started 👍
new router package shipped to me
I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul
Question
Tried to get older phone carrier unlocked to no avail
Followed all directions on the website. Nothing worked. I then proceed to chat with an agent. He tells me the device needs to be on the network to unlock the carrier. Basically trying to sell me a phone plan I didn't need or want. I just want to give my older phone to my mom so she can use it on her
Question
•
Devices
Having the same issue. Tried the steps and don’t work. Has been going on for several weeks now.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Hi Komei245, Thank you for reaching out. I understand how incredibly frustrating this has been, especially after weeks of multiple tech visits and no clear resolution. I'll be glad to dive in further, so we can work to get this sorted out. You stated
XfinityVianney
commented
10 hours ago
to the conversation:
0
0
Connectivity Issues (Quality) and Poor Customer Service
Since the February 23, 2026 upgrade in my area, my cable service has been unreliable. Despite multiple reports, restarts, and fathom escalations beginning on February 28, along with repeated promises of account adjustments and package offers, no issues have been resolved, and consistent service has
Question