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@XfinityChelseaB So, I followed the directions to send a direct message to support, and they CHASTISED ME for sending a direct measage! "We appreciate you taking a moment out of your day to send us a private message. For the future, keep in mind tha
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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This was definitely not a quick process for me. It took multiple interactions over a period of days. They often take a day to have something reset on the backend, and then text you to see if the problem is resolved. Check it tomorrow morning and repl
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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user_1k712f I hope you, and your family had a great vacation. Please use this link https://www.xfinity.com/seasonal to sign in. You should be able to change your seasonal hold's end date. If not, then let me know as my team can help get you going aga
Resume services
I just need to talk to someone to resume our services that have been on vacation
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Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # ECM0025573900 I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorized charges onto my a
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Plan
Hello @user_zyd0y7, and thanks for sharing your experience here on our Xfinity Community forums. I can understand how frustrating it is when you're simply trying to make a payment and can't get it completed. To make sure we're pointing you in the r
Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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Hey there, @user_djzy5e, thanks for reaching out through Xfinity Forums regarding your underground cables. We are happy to help with getting a work order submitted. Can you please send us a direct message with your full name and your full address?
Underground Cable Relocation
I need to urgently schedule underground cable relocation. A new construction garage is being built, and a part of it goes over the existing cable. As a complete side note, the Xfinity Assistance AI is horrible at solving for this.
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Need to order XG1v4
I need assistance from an Xfinity employee to order an XG1v4 dvr. Unit I received through an upgrade offer was not the correct model. Please let me know the process to get the correct unit ordered. Thanks!
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Customer Service
Good evening user_s11x1l. I am sorry to hear you recently lost your job. I can understand needing to reevaluate expenses. Have you had a chance to look at the shop or upgrade options when you are logged in to your account? You can also check out the
Low income discount
Hello, I recently lost my job and am on mass health and unemployment , I currently have Xfinity but need to apply for the low income discount how do I do that?
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Bury wire
We need our cable wire that is exposed in our yard buried so we can have our lawn aerated.
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Customer Service
I'm getting notifications from the app when a door or window is opened, but still nothing when the alarm is triggered. I miss the old days when my phone would screech and flash red. Those were the days.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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What's different? The pics you posted look the same - Atmos/PCM on the 4K channel and 5.1 PCM on an HD channel when the box is set to Auto Detect.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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customer service needed
I need my billing statement history. You need to have them as required by law. I cannot access it on the website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Please tell me how to get the statements. Thank you.
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Customer Service
@user_xln2hh, did you see our last question about trying different outlets and cables?
Persistent lag on Roblox over Xfinity
I'm having a persistent connectivity issue affecting Roblox and Discord voice. I've already replaced my router and factory-reset my PC. The same PC works normally when connected through USB cellular tethering, but the problem returns immediately on Xfinity Ethernet. I'd like help investigating a pos
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Hey there, @user_fe9oj9, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and I would be happy to submit feedback to ensure this does not happen in the future. Can you
Sales representative lies in order to lock in contract
I was on a call with representative falcon who promised me a 5k credit on my account, and a free iPhone 18. He said all I would pay is $15 a month for device protection. The representing did not disclose it was individually tailored and they had be chatting with a bot the whole time
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user_6m6fj5 Hello, has anyone helped you with your equipment request?
Loss of optical audio port
The new X1 box only has 1 HDMI port, opposed to the multiple port options on the old box. With the new device, I can no longer run my soundbar which was plugged in with an HDMI and optical audio cable. Can I get a box that is compatible?
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Internet Plan Inconsistency & false advertising
Hello, I am confused and need assistance with the internet plan speeds. I had an older generation plan as it was called by the tech I last talked to. The plan consisted of 2100/300 for Download/Upload with my speed tested upload being closer to 360 Mbps I went and saw new plan deals for internet and
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Your Home Network
user_v846xh - Thank you for choosing Xfinity and for sharing your feedback. This is not the expienrce we want for anyone and we truly appreciate the opportunity to assist you in any way we can. To better understand the issue and help find a resolutio
Xfinity Apple watch scam. I can't remove 2 unused watches from my account. Billed $40/month. Local Xfinity says they can't help.
On March 13, 2026, I purchased an iPhone 17 from Apple and brought it to Xfinity (1600 Woodbury Avenue, Portsmouth, NH 03801) to have it added to my Xfinity account. I was told that ,as a loyal customer, I was entitled to two Apple watches at no cost. I said, “Can you confirm that? Completely free.”
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Hello there @user_7n1p2q, just wanted to follow up to see if you are still having issues with your internet and password?
XfinityDuron
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2 hours ago
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I don't remember my internet password
I don't remember my internet password
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