Xfinity Community Forum

user_ptyccd Appreciate the details! Are you watching this local content from an Xfinity box in the home or via a system like a Roku or Smart TV?

XfinityTommy

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2 hours ago

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Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t

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@user_kakkim feel free to follow the steps in the post to send us a direct message, so we can schedule an install 👍

XfinityJosephA

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2 hours ago

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New PRO hardware

I recently upgraded my Xfinity Services. I’ve received the new equipment. Can I arrange for an Xfinity tech to come and install it?

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Thanks! I've sent the direct message.

user_b8lx31

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2 hours ago

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Equipment shipped way too early

I placed an order for service to start at an address I'm moving to (renting) in late August. However, Xfinity texted me saying they were going to deliver it yesterday. Since I currently live hundreds of miles away, I contacted support, and they told me it was all fixed and squared away to be deliver

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Thank you for reaching out. I am sorry to hear about your email issue @user_qk2oo3 Have you already moved your Comcast email address to Yahoo?

XfinityDena

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2 hours ago

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Email

On my cell phone, in order to view my two email accounts together (comcast and gmail) I use an App called Edison. I interminably cannot receive my Comcast email, and I will receive the message that Comcast has temporarily blocked the IP address associated with my account. The next day it works and I

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user_xpo7f3, thanks for reaching out to Xfinity Support. I'm sure this has been stressful, and I am so sorry things were not handled correctly. I would be happy to take a look and see what we can do to fix this. Please send us a DM with your na

XfinityAngie

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2 hours ago

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Service Cancelation

Hello, I contacted Xfinity support months ago to cancel my service. In which the representative TOLD me that my service was canceled. However, I just received a message telling me that my account has overdue payments heading to collections. This is absolutely ridiculous as I haven’t used Xfinity ser

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Are you able to try setting up the backup account info with a different email by chance?

XfinityThomasD

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2 hours ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

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... I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info ... That's a scammer's trap! Any information you gave is compromised. The "click here to accept new terms and conditions" email is a long stan

BruceW

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2 hours ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

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Hi there, @user_3fu5kd. Thanks for reaching out to us here on the Community Forum. Sorry to hear you've had trouble getting a XG1v3 DVR box. We can check to see if they are still available in your area and what the order status is. Please send a dir

XfinityFrank

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2 hours ago

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Trouble getting the right DVR box

I had an XG1v3 DVR box that was having a lot of problems after having it for probably 4-5 years. I went to the local Xfinity store to exchange it and I was given an XG2v2-P. I was told it is the same box only smaller, and he showed me that it has the same connections on the back. I got it home and f

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Pairing remote to Samsung TV

I cannot pair my XR15 v2 UQ remote to my Samsung tv. I tried the A/D, 981 method and hit the red-to-green and then blue light, but when I press the Xfinity and info buttons together, I never get an onscreen code and the red light flashes green/red/greed/red, etc. what am I doing wrong?

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X1

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Email

On my cell phone, in order to view my two email accounts together (comcast and gmail) I use an App called Edison. I interminably cannot receive my Comcast email, and I will receive the message that Comcast has temporarily blocked the IP address associated with my account. The next day it works and I

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Email

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Service Cancelation

Hello, I contacted Xfinity support months ago to cancel my service. In which the representative TOLD me that my service was canceled. However, I just received a message telling me that my account has overdue payments heading to collections. This is absolutely ridiculous as I haven’t used Xfinity ser

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Customer Service

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I would like to schedule the installation!!!

user_kakkim

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2 hours ago

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New PRO hardware

I recently upgraded my Xfinity Services. I’ve received the new equipment. Can I arrange for an Xfinity tech to come and install it?

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Hello, @user_iwyee3. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

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3 hours ago

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Disconnect request

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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Disconnect request

It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

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Customer Service

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Hi there and welcome to Comcast @user_b8lx31. I am sorry about the confusion. I am happy to take a look at the order and equipment for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Suppor

XfinityRoberto

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3 hours ago

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Equipment shipped way too early

I placed an order for service to start at an address I'm moving to (renting) in late August. However, Xfinity texted me saying they were going to deliver it yesterday. Since I currently live hundreds of miles away, I contacted support, and they told me it was all fixed and squared away to be deliver

Question

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It really helps. Thank you for your information! I am also looking for a way to disconnect my service without calling

user_iwyee3

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3 hours ago

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I want to cancel my internet service

Can I do that here? Who do I need to connect to? Trying to call takes forever to deal with, and puts me through a lot of upsell talk, and I'm really just looking to disconnect.

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Hello, @OuttaHere26 thank you for reaching out over Xfinity Forums. I completely understand not wanting to give card information, with not being able to access your account after being closed. I'd like to ensure the billing concern related to the dev

XfinityJustinC

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3 hours ago

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Where to send my payment by mail

Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get

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user_9zmvoh I appreciate that additional information, let's see what we can do to get this addressed for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the d

XfinityMarcus

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3 hours ago

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Line down

There is a line down in my backyard

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Sorry I didn't get a notification that there was a reply to this. So I was about to say no, but tried again.... and now they appear when I go thru the process! I wonder if there was something on the backend delaying to fully activate the service. Eve

ChristianD

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3 hours ago

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Gateway not seeing any of the sensors in pairing mode.

Just added smarthome option and gateway is not seeing any of the sensors given to me from xfinity when going thru setup in app (3 door, 1 motion). Confirmed sensors had blinking light in pairing mode. Already tried factory reset on every sensor. Tried powercycling gateway. Even tried disabling 5 and

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I was able to access the email account in question. I found an email that said I needed to accept new terms and conditions. When I clicked, I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info. It won

user_5e721f

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3 hours ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

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