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Remove $20 now tv, I did not approve
Remove $20 now tv, I did not approve
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Your Home Network
Hello @user_t98dmn, thank you for reaching out to us here on the Xfinity Community Forum. While we're sad to see you go, we understand that circumstances can change, and we appreciate the time you've been with us.❤️In most cases, customers can gain h
To cancel the Internet service
I would like to cancel the Internet service. How to do this? I want to cancel my Xfinity Internet service. I do not want to make or receive a phone call. Please have an Xfinity representative contact me through Direct Message so I can complete the cancellation in writing. Thank you.
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birish.2 Hello, are you still having internet speed issues?
Slow upload speed
Was getting 35 Mbps upload. Now only 8 Mbps at best. have reset all of my equipment. No change. Any suggestions?
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I am surprised that how the box is processing and transmitting the audio on the 4k channels seems to be such a mystery to the folks who have the boxes manufactured. When I posed my question, I thought the answer would be pretty much immediate.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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As a follow up…..I spoke a rep in executive solutions. She confirmed repeatedly over the phone that the debt would be removed from my credit report completely once paid. I asked for the confirmation in writing. Instead she sent over a complete differ
Debt Collection
I would like some assistance with a bill that was sent to collections. It was added to my credit and when I reached out to the collection agency they stated they not longer had the account and it was returned to Comcast. Well I contacted Comcast and the agent I spoke to seemed confused and couldn’t
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Hello user_anpgtp! Sorry to hear about the trouble you were having with the Spanish broadcast on NBC. Has anything changed for you since the game?
NFL on nbc in spanish
I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.
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Undisclosed $125 deposit?
I signed up to try WiFi, there was zero indication of a $125 deposit. Nothing about what it is for, how to get it back. Just an email saying you will charge me. Please refund this deposit???
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Your Home Network
I sent a direct message thank you
Member-Owned Router Options for Xfinity Fiber service (EPON)
I need help with switching to Member-Owned Router If your community is served by Xfinity fiber (EPON), you may now be eligible to use your own third-party Ethernet router directly with the Optical Network Unit (ONU). Previously, EPON locations were required to use an Xfinity-provided device (XB7 or
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@user_xdeo6l Thanks for adding to the community. If remote troubleshooting doesn't fix the speeds, a tech is needed to investigate further onsite. Checking the cables to be in good shape and health is a good thing to do first. If everything looks goo
Keeps completely cutting out while saying it’s fine.
Every 1-3 hours my internet will completely cut out on all devices, while the xfinity app says it’s working as intended. Absolutely nothing will load and I don’t know what to do anymore. I’ve tried every troubleshooting method I could find online from power cycling to replacing the gateway and havin
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Hi @user_8af28c, we appreciate you providing the full context of your recent technical history and mobile concerns. I will be more than happy to have this sent over to our dedicated mobile escalation team to take a closer look and find the best solut
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
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Official Solution
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To cancel the Internet service
I would like to cancel the Internet service. How to do this? I want to cancel my Xfinity Internet service. I do not want to make or receive a phone call. Please have an Xfinity representative contact me through Direct Message so I can complete the cancellation in writing. Thank you.
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Customer Service
This is happening to me as well on my fire stick plugged into my tv
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Moved and Have no access to new account online
Help! I moved and "Moved" my service with Xfinity three weeks ago. I have no access to my account online, and when I sign in it says I am no longer an Xfinity customer. Please help!
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Sign-In and Account Management
Two more days and crickets. The reply in the message queue simply says thanks for being patient. Sheesh.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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I want to dispute a service installation charge
I received a bill in the mail for $100 today. This was a huge shock to me, as I had no idea I had even incurred this fee. I had called prior to have a modem sent to my new apartment, but one never arrived. After a few days, I made the trip to an Xfinity store where I picked one up. I came home, and
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Billing
ShelleyC1 Unfortunately as you mentioned it is only offered as an add on with the Sports and More package. We are here to help if you would like to review your account.
Highest Package Xfinity Offers - still no RedZone??
Can someone tell me how I have the highest Package Xfinity offers, but I still don't have NFL RedZone? It makes no sense that it comes with the $90 Sports and More package but I pay $135 for the TV premium and I have literally every sports channel... Except RedZone?! How?!
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@user_kjones82 I'm sorry to hear it wasn't the best experience. We'll have to look into this further for you. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" i
compromised Account/ Fraud?Unauthorized transactions, devices, and payment method
From the first day I had this account I have had nothing but issues with someone having unauthorized access. i have contacted customer support and the only thing they can say is remove it, but my account is compromised what will do about that. I just setup new service at new address in June and afte
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Hello @user_34gccf, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
XfinityAmandaB
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I want to dispute a service installation charge
I received a bill in the mail for $100 today. This was a huge shock to me, as I had no idea I had even incurred this fee. I had called prior to have a modem sent to my new apartment, but one never arrived. After a few days, I made the trip to an Xfinity store where I picked one up. I came home, and
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