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You're welcome, jaled. I completely understand your concern, and I know delays can be frustrating. Especially when you’re waiting for updates. Unfortunately, delays can happen from time to time. To make sure you’re receiving the latest in
Cable Running Across the Back of Property
Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?
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I had ION until January 15, 2026. Has Xfinity settled the dispute with the owner of ION. Why did I have that channel when Xfinity lost the right to air it back in September 2025? I'm thinking they settled and for some reason I'm not able
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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Thanks. It's been a couple of months now. The cable utility box is sitting open. My concern is that others (like myself) could be negatively impacted by weather, rodents, etc.
Cable Running Across the Back of Property
Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?
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Cancellation of Up coming Apt, FRIDAY, 2026
I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.
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Customer Service
I replied to @XfinityThomasA because he was the one who was helping me previously and already knows the background of this issue. I am trying to run a business during the day and don’t have endless time to sit in a chat re-explaining how my needs are
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply
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Midsplit upgrade for Jersey City - Hudson County
I received a text message indicating work that I'm presuming to be the mid split upgrade would be happening at my address on 1/5/2026 only for the service to be delayed 3 days and then canceled and never rescheduled. I received the text from xfinity "Hi, its Xfinity Assistant. As a reminder, we'll b
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Your Home Network
Awesome, I'm glad to hear that it seems to be working now @gaplo. Do you have any other questions or concerns we can address while we have you here?
Downstream OFDM not locked
My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.
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seems working now after I got a new CM3000 modem and replaced the splitter. thanks.
Downstream OFDM not locked
My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.
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You might need to try logging out and then logging back in to see if that helps with giving you the option to Direct Message. We definitely want to assist you with your concerns. I understand how frustrating it can be to have ongoing issues and spend
TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece
Question
For the best results you will want the modem placed in a central location on the main floor, depending on the floor plan the outlet should be on the outside wall in a central spot. When placing the modem the best places: Central Location: Find
Advice on router placement
I am building a new home and the electrician is asking where to install the cat 5 or cat 6 cable to connect to the new router. Where is the best place for that? Do I need a tech to come out to the site and evaluate? Thank you.
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Hey @user_9y7a8e, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and address any billing concerns you may have. Any promotional rate for the Xfinity service will remain the same. Some
Monthly bill increased by $20 although still under 2 year contract period.
Monthly bill increased by $20 although still under 2 year contract period.
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Good evening @user_9ff49e and thank you for reaching out on our Forums with your billing concerns, we appreciate you bringing this to our attention. We're happy to investigate your billing issues further to see how we can help get this resolved. This
Statement generated wrong
So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha
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Thanks for posting on our community forums, user_c2wch9. Could you give us more details on the specific issues you're experiencing? Is it with your TV service or internet service? What troubleshooting steps have you tried so far?
SErvice keeps going on and off
Screen says to call. I called and they saind it would be ion in 20mminutes. It has continued to go on and off
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user_mwtusf Thank you for stopping in for help with this message deleted by the spam filter. Did you get the chance to check the steps @BruceW provided?
Spam email auto deleted
My spam auto deleted an email that I need to recover. It’s not in deleted or trash inbox
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Hey there, @user_abk0f4. Thank you for allowing us the opportunity to assist you with this Xfinity Mobile trade-in issue. We see your DM already and will continue the interaction there. Please be reminded that sending unsolicited Direct Messages to a
Trade in lost in transit
I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a pr
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I had internet only. I was told if I bundle that with cable and cellular my bill would be close to a hundred for twelve months. I paid about that for two months but now my bill has shot up nearly 200%.
Overcharges
I resumed tv service a couple months ago. I agreed to a package costing about a hundred a month. I need a refund on all the overcharging you have done and an assurance that my bills we be around a hundred until next November or I will be forced to cancel.
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Statement generated wrong
So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha
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Billing
No. Have not moved since service was started.
No Wifi Tab or devices listed in app
Attempting to manage my modem settings through the xfinity app. There is no Wifi tab at the bottom. All I can see is "You're no longer with Xfinity". This statement is false as I still have internet access and have never missed a payment or canceled my service. However, cancelling my service is beco
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Cancellation 01232026, 10:00
user_w33olj
commented
5 hours ago
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Cancellation of Up coming Apt, FRIDAY, 2026
I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.
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