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Formal Executive Escalation Requested – Xfinity Mobile Billing, Device Return & Promotional Dispute
I am requesting formal escalation to Xfinity Mobile Executive Customer Relations regarding multiple unresolved issues involving my account. After returning to Xfinity Mobile based on a promised 12-month free-service promotion, I experienced prolonged activation failures with a newly purchased iPhone
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Customer Service
user_6vowar, Thank you for reaching out and creating a new post. I see you activated your free Peacock subscription, and I'm happy to hear you are taking advantage of this great perk. I understand, however, that you've run into some issues with
Log in to my peacock account
Good evening. I am attempting to log into my free peacock account. It is active. I don’t know what it was set up with. It’s not using my Xfinity log in. I looked for the the “. Help &more info” but didn’t find that. Are you able to tell me what it is or send me a link to set it?? thank you, courtney
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Thanks for posting on our community forums, user_ygdevm. We can help with your cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a
switched to another internet provider
Hello, I recently switched to another internet provider and would like to cancel all my Xfinity services, including Internet and TV. I would prefer to complete the cancellation online without making a phone call. Could an Xfinity Support representative please assist me through direct messaging? Than
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Same here, since the last few weeks I keep getting packet loss on the games I love
Internet issue since 10/15
Hello, I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before. I’m not sure whether this is related to the work carried out on Oc
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@user_6y7typ I'm having the same issue. I want to switch to the mobile select plan for $30.00 but, there is only an option for $45.00 mobile plus. Can you tell me what was the path you used?
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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This format is terrible! Please return the 'Favorites' tab. Can't stand taking up to 10 minutes to scroll the guide to find a single channel from tons that I don't watch or subscribe to- such a waste of time!
New streaming layout
The new xfinity streaming layout on Samsung tv is absolutely awful! It’s hard to navigate and the favorites tab is gone and trying to find a show on the guide is near impossible and the colors are so bright it’s hard to read it!! Please for the love of all things holy STOP changing things and put it
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Bill Releated
Team I am currently enrolled in $40 Plan (300 MBPS) and i see that i am been charged for $70 for the same plan . i would like you to please make the required chnages to bring me back to $40 . let me know at the earliest is not i would have to fimd other options. I never enrolled for any add on so no
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CrazyCatLady1961. I’m sorry you’re running into this, especially after already confirming that a VPN isn’t interfering with the connection. If you’re only seeing the three loading dots and the programming never starts, let&rsq
Streaming Doesn't Work
Streaming does not show any programs. I was told to use To Go. I have no VPN on or anything but I constantly have 3 dots on my screen just buffering.
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Closed
switched to another internet provider
Hello, I recently switched to another internet provider and would like to cancel all my Xfinity services, including Internet and TV. I would prefer to complete the cancellation online without making a phone call. Could an Xfinity Support representative please assist me through direct messaging? Than
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Customer Service
Guide isn't working on Samsung tv
The app updated on my Samsung tv and the guide won't come up now
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Xfinity Stream Website
Log in to my peacock account
Good evening. I am attempting to log into my free peacock account. It is active. I don’t know what it was set up with. It’s not using my Xfinity log in. I looked for the the “. Help &more info” but didn’t find that. Are you able to tell me what it is or send me a link to set it?? thank you, courtney
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Sign-In and Account Management
Sorry, I manage multiple properties/accounts and replied under the wrong account. For the first few weeks, I was just thinking this was a slightly delayed thing that would get resolved quickly, so I wasn't really making notes ... but now that this i
Xfinity Voice Porting Department – Unacceptable Customer Service, Endless Runaround, and Zero Accountability
I have been calling Xfinity Voice's porting department numerous times per week trying to transfer a telephone number from AT&T that is very important to us, as we have had it for decades, and the experience has been extremely frustrating. Every time I call, I get the same runaround. I'm told AT&T re
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Hi @user_vm4alg, it looks like we were speaking with you in direct messages, and were awaiting your response, to assist with your concerns. Please follow the steps provided by @XfinityEricB, meet us back in direct messages with your full name and add
You are not eligible to redeem benefits
I am a long time member and redeem benefits often. Today I tried to redeem an available benefit and I received a message that said I was not entitled to redeem benefits. I tried both the app and my online account and received the same message regardless of the benefit I tried to redeem. I have repea
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I'm older too lol but I don't think this forum can do anything
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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Ah! Well, of course, that makes sense. Thanks. My confusion was because I didn't realize that messages in my Sent folder had been deleted! I'm not the only person using this computer. Aggressive cleanup was conducted! OK - Thanks much.
"Recover Deleted Items" has very unexpected result
Today, I clicked "Recover Deleted Items" for the first time. I wanted to see if I could find copies of some sent emails. I expected to see things from the last 30 days since that's what it says will be displayed. BUT - instead, it shows me EVERYTHING going back to 2017 and beyond. How can that be?
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Gigabit Internet Underperformance, Missing XB8 Gateway, and Request for Technical Escalation and Compensation
I am requesting escalation to an advanced technical support team, Advanced Technical Support / Tier 2. This issue has persisted despite multiple troubleshooting sessions with Xfinity agents. I have a 1 Gbps Internet plan and an XB8 Gateway operating in Bridge Mode, connected to my TP-Link Archer AX5
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Your Home Network
Hello and thank you for reaching out to us here on the Xfinity Community Forum! I understand the frustration when closed captions are covering information on the screen that you’re trying to read, especially after you’ve already checked b
XfinityMelinda
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Change Position of Closed Captions on Samsung OLED TV
Is there a way to change the position of the closed captions so I can read the info on a program? The position of Closed captions cover text when viewing info on channels/programs. It directly covers what I want to see. This has been asked before but has not been answered.I followed the instructions
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