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user_kvpyn4 Our 5 year price locks have a guarantee of a price for services usually $10 more than what you see online. They all state a lower price with the phrase "with paperless billing and autopay". That is a separate discount given for having it
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
Question
@user_6gigiu Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are experiencing so many scam calls! Do you use the phone otherwise as a means to stay in contact with friends or fam
Delete LandLine Phone
How do I delete my landline? Too, too too many scam calls. The phone rings all the time. I am blocking calls coming in; to date there are 389 blocked phone numbers. This is sick!!
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Hello @Palm9473, thank you for taking the time to leave a post. I completely understand why you would want more specific information, especially when you can physically see the issue in your area. Service interruption updates you receive are ge
Power Outage 3/15/26
Question 1: why can you not provide details about an outage as simple as “downed line due to storm“? You mentioned in a generic message that your teams were working hard to restore service when you could have said our crews were taking Sunday off and will be back Monday as no crew was working today.
Question
@XfinityQue our DVR service is down, cannot record and all scheduled recordings are gone. The Xfinity assistant does not help
DVR equipment service
My DVR has been blacking out pretty much every day. When I go on the app to fix it, the AI always reboots it, and then it works for another day. So I tried to talk to a representative about getting it fixed or replaced, and, to be truthful, I’d rather talk with AI. They were no help at all. Very fru
Question
Hello, @user_t0olr2 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
xfinity stream 4k
I am unable to retrieve any DVR recordings on the Xfinity Stream App. My new X1 box (4K) shows the recordings are there and the box will let me play them back. Now I try to play back the recordings on a different devices in my home, same network. Will not work. Only live TV can be watched. The App o
Question
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
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Billing
Move under grown wires
I have an old green utility box and wires in my yard that need to be removed for moved . When can someone come out to move these wires?
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Customer Service
Hey @user_70c451 ,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your order status. I would be more than happy to offer my assistance looking into this furth
Checking status
Checking on the order status of 2 Samsung, 26 ultras [Edited: "Personal Information"] [Edited: "Personal Information"]
Question
Hi @Jasonc126 are you able to access your email at its direct url https://www.xfinity.com/email? Asking to test whether this is strictly email or an app issue.
Xfinity app email button
I'm trying to check my email through the Xfinity app but everytime I do I keep getting this error: err_connection_aborted. How do I fix this?
Question
@user_gd0mlm Please send us a DM to Xfinity support with your full name and address so we can look into what the options are to remove the box from the account. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon
Unreturned Equipment Fee
Had an Xumo Stream Box that stopped working after like 5 years. Called infinity and they sent out a new one and didn’t mention that the old one needed to be returned or provide any details. Checked into my statements recently and I’ve been getting charged $14 a month for unreturned equipment? Ofcour
Question
Power Outage 3/15/26
Question 1: why can you not provide details about an outage as simple as “downed line due to storm“? You mentioned in a generic message that your teams were working hard to restore service when you could have said our crews were taking Sunday off and will be back Monday as no crew was working today.
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Customer Service
@XfinityBillie No it was tossed the second the new one came in
Unreturned Equipment Fee
Had an Xumo Stream Box that stopped working after like 5 years. Called infinity and they sent out a new one and didn’t mention that the old one needed to be returned or provide any details. Checked into my statements recently and I’ve been getting charged $14 a month for unreturned equipment? Ofcour
Question
You are most welcome, @user_5f7c8f It's my pleasure to assist you. If you have a minute, I would like to take a look at your account and see if there is any opportunity to help you save? If you like you can send me a DM with your full first and last
Add a 2.4mhz band to my wifi
I have a couple of devices that only work on 2.4. I tried to do this in my Xfinity app, but the control does not seem to be there. Any suggestions? ?
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Finally someone who was helpful. Thank you ! I spent about an hour trying to get this answer. It should have been easier.
Add a 2.4mhz band to my wifi
I have a couple of devices that only work on 2.4. I tried to do this in my Xfinity app, but the control does not seem to be there. Any suggestions? ?
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ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
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Xfinity Stream Website
bump bump bump bump bump
Xfinity app email button
I'm trying to check my email through the Xfinity app but everytime I do I keep getting this error: err_connection_aborted. How do I fix this?
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This is reasonable at the beginning, but after the situation is examined and the variables considered, an educated estimate should be possible, just like a car repairman, electrician, or plumber would be expected to give an estimate after an initial
Outage since Friday night in Saline MI with no estimate
What is a reasonable estimate of restoration? It has already been 36 hours with no estimate.
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@user_gd0mlm Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating this is. Do you still have the old Xumo box? You would need to return the equipment in order to have the charge removed from yo
Unreturned Equipment Fee
Had an Xumo Stream Box that stopped working after like 5 years. Called infinity and they sent out a new one and didn’t mention that the old one needed to be returned or provide any details. Checked into my statements recently and I’ve been getting charged $14 a month for unreturned equipment? Ofcour
Question
Official Solution
user_37rzae Thank you for reaching out with your concerns, and I apologize for any confusion regarding Xfinity's discount for enrolling in automatic payments and paperless billing. Beginning December 20th 2025 Xfinity no longer offers a discoun
XfinityBrianH
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Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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