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@ugaguy2010 I was able to send a direct message on this forum to XFinity support and they were able to take care of it for me today.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@XfinityEricB After chatting with Xfinity Support a work crew is scheduled to come out. However, there is a problem, the work request is for a "line burial". That is not what I had requested. My request is to service an Xfinity pedestal which has
Bees nest in Xfinity Pedestal
Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.
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I spoke with 2 different agents via modchat on Reddit
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Thank you, and I'm so sorry to hear that happened, and we hope no one was hurt. A downed or severed cable can definitely create a safety concern, especially if it's affecting your service. We'd be happy to help get this reported and visit scheduled.
Damaged drop line and can't schedule tech appointment
Tree limb fell on the Xfinity cable running from the utility pole to the house and severed it. It is currently laying in the yard creating a safety hazard and the Xfinity Assistant won't let me create a tech appointment to have this fixed. How can I get a damaged drop line repair ticket created or h
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Which support did you use? Phone/Xfinity app support did not know how to do this.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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I struggled all day with support trying get my ONU reprogrammed to support my customer owned router and had quite a few back and fourths with two different support agents only to be told that it is not available in my area? I am in a single family ho
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Yes, my service is affected by the downed cable.
Damaged drop line and can't schedule tech appointment
Tree limb fell on the Xfinity cable running from the utility pole to the house and severed it. It is currently laying in the yard creating a safety hazard and the Xfinity Assistant won't let me create a tech appointment to have this fixed. How can I get a damaged drop line repair ticket created or h
Question
@user_8u3brk Hi there, and thank you for sticking with us through all of these troubleshooting attempts. Since the issue continues to occur at the exact same stage, we'd like to take a closer look at what's happening with the device and your account.
Can I talk to a agent please as your AI bot doesn't have any notion of your XUMO stream box set-up is get stuck at the same point
Your AI bot is not aware of your great XUMO stream box which can't get past a certain point during its set-up. So, when I provide my reason to call I get into a loop with your great AI bot as he wants to know if I have a problem with my cable or Internet. So, please provide a telephone number for re
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Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
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Customer Service
Will do. Thanks again and ya'll take care as well!
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Hello again user_8684so 👋 I just wanted to strop by to thank you one more time for working with our team on this issue regarding your speeds. I'm glad we got the chance to connect with our local network teams to ensure your speeds were in acceptable
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Nfl network
I'm already upset with the constant disruption of my cable service especially this past year and Now NFL network is gone and the season is about to start. If it's not coming back, I will be searching for another cable provider that carries that and the other sports and teams I watch.
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Customer Service
@XfinityNatalie Yep I confirm that a variation of resets (power off, wait, power on) has been performed all resulting in a restart till the "point of no continuation".Also tried a variation of ways to get help from Xfinity and congratulations: this
Can I talk to a agent please as your AI bot doesn't have any notion of your XUMO stream box set-up is get stuck at the same point
Your AI bot is not aware of your great XUMO stream box which can't get past a certain point during its set-up. So, when I provide my reason to call I get into a loop with your great AI bot as he wants to know if I have a problem with my cable or Internet. So, please provide a telephone number for re
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Hi @user_ usually you can report a downed line through our "report and issue" link. However, if this is affecting your service that would be a different type of ticket/appointment. Is your service impacted by this?
Damaged drop line and can't schedule tech appointment
Tree limb fell on the Xfinity cable running from the utility pole to the house and severed it. It is currently laying in the yard creating a safety hazard and the Xfinity Assistant won't let me create a tech appointment to have this fixed. How can I get a damaged drop line repair ticket created or h
Question
HBOMax cannot access with top set box
For weeks, we cannot access HBOMax via an Xfinity top set box. We keep receiving error code Apps 04036. We restarted the top set box, modem, unplugged all components , cleared history numerous times, but we are . Still having this problem . However we can successfully access HBOMax on our other 2 SM
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X1
Yep reset the box multiple times (power off, wait, power on) and restarted the set-up. Still unable to pass the "point of no continuation".
Can I talk to a agent please as your AI bot doesn't have any notion of your XUMO stream box set-up is get stuck at the same point
Your AI bot is not aware of your great XUMO stream box which can't get past a certain point during its set-up. So, when I provide my reason to call I get into a loop with your great AI bot as he wants to know if I have a problem with my cable or Internet. So, please provide a telephone number for re
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The xfi app ALWAYS tells me gateway offline when it is not."Techs "from xfi can't fix it.Blame it on my wiring.Comcast sent out 3 techs.Everything checks out FINE.Funny a communications company can't make an app that works.Deleted it because app is d
Useless App, Useless Troublehooting
All your app wants to do is upsell EVERYWHERE. You have dig around to find Troubleshoot and that always says there is not trouble in your area. Your app freezes up when there are problems like intermittent non-response and glacial response. Your app should switch to using the cell connection when th
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Good evening @user_0to20e, and thank you for reaching out on our Community Forums to share your experience and bring this matter to our attention. I'm very sorry to hear that someone may have impersonated an Xfinity representative and had your phon
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Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
Question