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Hi there, @user_6p2bb7. Thanks for reaching out to us here on the Community Forum. We can check and see if that is possible and what the cost may be. Please send a direct message to us by clicking the chat icon in the upper right corner of the p
Coax cable installation
I ordered the Xfinity Now service but did not realize that my house does not have coax cables installed in it. I would like to schedule and pay for a technician to install coax cables to my house but I cannot find anywhere on the app or website to do so.
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I don't accept the answer that those of us who switched are stuck with Yahoo. They messed up with this transition. First it was required, now it's not. So if I had waited, I wouldn't be in this mess with yahoo email. I think Comcast Xfinity should ma
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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@user_580f72 congrats on the new place! Check out the link: https://www.xfinity.com/support/articles/onlinemoves to get started with your move!
address change
I will be relocating in late May and need to know how to transfer service to my new location.
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address change
I will be relocating in late May and need to know how to transfer service to my new location.
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Customer Service
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Customer Service
Coax cable installation
I ordered the Xfinity Now service but did not realize that my house does not have coax cables installed in it. I would like to schedule and pay for a technician to install coax cables to my house but I cannot find anywhere on the app or website to do so.
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Customer Service
Email yahoo/comcast how to get to work on my phone [Edited]
How do I switch my comcast to the new yahoo email? It stopped 5 days ago. [Title edited to remove personal information - email address]
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The fee that will be waived if you are charged for a Professional Installation, are any shipping or handling fees for the Getting Started Kit. That will be automatically credited back to your account @user_8xjgve.
Technician charge
I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the
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Comcast/Xfinity should allow users who have already migrated to Yahoo because of the wording in the email & on the website, they should allow us to switch back now that we know it isn't mandatory!!!!
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Then why did the Xfinity rep in the store tell me it would be no charge if a new cable was required to be run?
Technician charge
I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the
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user_fngf0j, I am not seeing your direct message yet. To make sure, did you follow the steps I provided and send the direct message to "Xfinity Support"?
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
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I agree to all of this!
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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This sure would have been nice to know! Yahoo is awful.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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@user_4x63ko Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha
Disruption
Hi, I’m looking for help with ongoing internet outages I’ve been experiencing over the past three days. The interruptions have significantly impacted my ability to work and manage daily responsibilities. I haven’t been able to reach a live agent, so I’m hoping someone here can provide an update on w
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@user_8xjgve When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Prof
Technician charge
I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the
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what is the termination fee for my account if I move to another carrier for the internet service?
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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Hey there, @user_ktt35o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about your experience with your Peacock Premium access, it certainly is not what we want for our customers. We would be m
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Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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