Xfinity Community Forum

user_yqnlam - Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at th

XfinityThomasA

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4 hours ago

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Executive Escalation: Apple Watch Cellular Line Not Activated for 10+ Days – Xfinity Mobile

Dear Xfinity Mobile Executive Leadership / Executive Customer Relations, I am writing to formally escalate a prolonged and unresolved Apple Watch cellular activation issue that has now exceeded 10 days despite extensive follow-ups across multiple support channels. Background I recently ported my mob

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Was told to cancel my service or pay $101.00 for 1g internet

Apparently xfinity doesn’t care about existing customers. I have been using xfinity for 17 years and just today when I tried to get lower prices I was told no. Currently xfinity offers 2g for $70. When I mentioned that I was told no that doesn’t apply to me. I was given two different options one to

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Email

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2 internet plans, one address.

Hi, ive been wanting to know if its possible to set up two internet plans (two different Xfinity accounts) under the same address? Ive seen things online saying you can, you just need an updated address, like apartment A and B, or you need a business account. Ive also seen that you don't need to do

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Customer Service

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@j-bf Thank you for confirming that, Lets dig into this a little more for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if neces

XfinityAbby

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4 hours ago

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Activate Peacock!!

I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??

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tv assistance

Xfinity tech was here this morning. Gave me a new remote. Adjusted and replaced things. Now I have NO TV whatsoever. The remote does not work and the TV is not operational

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Channels and Programming

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cancel internet

Hi, can someone help me to cancel my internet service? Thanks.

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Customer Service

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we're given a fee. this is supposed to be free with our xfinity diamond account

j-bf

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4 hours ago

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Activate Peacock!!

I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??

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That is a great question @GTXJB. We are actively expanding the network across the country, but the rollout is gradual. You'll want to check availability periodically. Checking for X-Class availability is quick and easy! Go to the official Xfini

XfinityQuemekia

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4 hours ago

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Looking to ugrade from an XB8 to an XB10

I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Dispute fee

I was charged $100 when the problem was the cable line hookup to my house

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Not able to connect to my HP Printer in over 2 years

I see that I have a reserved ip address for my printer setup on my router. NOT AT ALL SURE WHY. However, when I try to set it up as DHCP, it does not save. I even tried to assign a reservip address to it, it saved, but the router never issues it to the printer. The printer still displays the 169.254

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Your Home Network

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If it was in October and credit reports were frozen at that time, then you would need to first sign up for Xfinity Mobile service and have the account in good standing for at least six months in order to be reevaluated for a device payment plan.

XfinitySeth

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4 hours ago

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Device payment plan - zero credits

I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p

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I do know that my credit reports were frozen at the time.

user_pvp6tx

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5 hours ago

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Device payment plan - zero credits

I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p

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I am not sure. This was back in October.

user_pvp6tx

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5 hours ago

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Device payment plan - zero credits

I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p

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Dispute fee

I was charged $100 when the problem was the cable line hookup to my house

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Billing

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temporary suspension of cable

I go south every year for 6 months and would love to put my cable on hold. I assume I need to keep my landline phone and internet so I don't lose my phone number. Can I contact xfinity to do that? What do I ask for? I am a senior citizen and my bill is over $300!

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Channels and Programming

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Greetings, user_te3ixu! We appreciate you sliding by on our XFINITY Community forum. Rest assured, you have reached the right team to help address your Peacock cancellation concerns. Are you currently signed up under a Gigabit or Gigabit Extra promot

XfinityNatalie

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5 hours ago

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cancel peacock

why is it so comp[licated to cancel peacock?

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@XfinityQuemekia thanks for the response. So technically my area/region (Chicago metro area) still doesn't have the X Class internet?Are we expecting this anytime soon so I'm able to upgrade to the XB10?Thanks

GTXJB

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5 hours ago

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Looking to ugrade from an XB8 to an XB10

I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun

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mrpetep did you get a chance to log in again, like @Again advised?

XfinityAmandaB

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5 hours ago

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comcast.net email transition to Yahoo - timeline

I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in

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Hello @Chellejohn, just so I can make sure I understand correctly, when you’re recording a show and try to fast-forward through the portion that has already been recorded, it either takes you back to the beginning of the recording or switches t

XfinityMarshante

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5 hours ago

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DVR Issues

We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha

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@Coker5 If you go to xfinity.com/yoursubscriptions what do you see listed under Peacock?

XfinityMatthew

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5 hours ago

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Peacock

We are unable to get Peacock to work for streaming. It says our account is active but everything is locked.

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