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Thank you for reaching out to our team here. I will be happy to assist you with that issue in any way possible. Are you using a separate router with that XB7?
Devices connected to XB7 Router are unable to network together
I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable
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Hello user_do9not, thank you for reaching out here in our Xfinity Community forum. This is actually a excellent question that we get more often than you might think. The form is usually available at a local Xfinity store, but you can sometimes perfor
Transferring ownership
I am moving out and want to transfer ownership to my roommate so that I’m no longer paying for WiFi. I heard that I need a form but am not sure how to do it.
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Hi there, @user_408pys! I am sorry to hear that you are not seeing the promotion for the 2nd trade in. We appreciate that you reached out to us here and are glad to look further into this with you. I do know a lot of the trade-in deals recently requi
Assistance Requested: Unresolved Xfinity Mobile Trade-in Promotion
Hello, I am requesting assistance with a promotional trade-in offer for my Xfinity Mobile account. On 06/21/2026, I initiated a trade-in and upgrade process for two mobile devices. The first phone was processed successfully with the promised promotional deal; however, when the agent attempted to pro
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That should be your User ID and password for xfinity.com
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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TV Issues
Having pixelation issues so swapped out main DVR box and small bedroom one. Used new power supply and coaxial cables and switched out hdmi cables too. Should note that the pixelation doesn’t happen when I’m steaming Netflix or any of the others. Mostly with local channels, and live sports, but also
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X1
Cable Line
Hello, I have been trying for almost ELEVEN months to get my line buried and have called no less than 5 times. The line has had to be fixed twice because of rabbits chewing it, where we went days without any sort of internet. It has already been trenched and three techs have also submitted for it to
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Customer Service
Hello user_2gx956! If you're still experiencing any issues with your account, we'd love to help 👍 Please start by finding the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct M
Cancel my account
My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .
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Assistance Requested: Unresolved Xfinity Mobile Trade-in Promotion
Hello, I am requesting assistance with a promotional trade-in offer for my Xfinity Mobile account. On 06/21/2026, I initiated a trade-in and upgrade process for two mobile devices. The first phone was processed successfully with the promised promotional deal; however, when the agent attempted to pro
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Customer Service
I was switched to Xfinity now and I wasn’t even explained that I was gonna be having to switch everything over so I got a new box that didn’t even work in the mail so I stopped my service with them and it went back to my original Xfinity plan yet I’m
Cancel my account
My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Internet connection
The internet connection is very slow. Sometimes there is no connection. Call me to [Edited: "Personal Information"]
Question
Hello user_ce530l thanks so much for taking the time to reach out here via our Xfinity Forums! Since these issues are mainly account and order-related, we'd like an opportunity to review things one-on-one with you to fully determine what's happened o
Need an actual human's help....
My wifi went out the other day and I contacted Xfinity support for help troubleshooting because the methods suggested in the app didn't work for me. After about 2 hours of messaging, they were able to reconnect my wifi. Part of the reason why this took so long is the agent I was talking to kept tryi
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Keeps asking for credentials where do I find that info
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
Question
Thanks for confirming the situation, I'd like to do everything I can to help. I know you mentioned you are not able to send a direct message. Please send a direct message including your full name and service address, and we can get started anytime.
Severe Upstream Instability After Buried Drop – Request Escalation
I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indi
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user_rwafjq - I want you to know our team is here to support you with all things Xfinity right from this platform. We understand how important it is to get quick and reliable help, and we’re happy to assist in every way we can. Please send us
Unhappy customer
I continue to have a problem with my xfinity tv. It continues to scramble. A service person came out and said he fixed the errors but we still have the same problem I went on line and ordered all new boxes/ equipment because it said we were eligible. Now I am paying over $300 a month for poor servic
Question
i’m about five minutes away from filing a lawsuit against Xfinity because they keep lying to me about my iPhone 16 pro credit. I turned in a iPhone 16 Pro last year and was told by customer service that I would not be charged for the new iPhone 17 t
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
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Hello user_osy2ts, thanks so much for taking the time out of your day to reach out to us regarding your billing concerns. Any account changes slated to take place on your account are always detailed on your Xfinity statements. Based on how you've des
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Billing rates went up 33%. Good bye Xfinity
I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't w
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