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Yes, it says there is no outage but mine is definitely out
Internet outage and scheduling appt
My internet is out and the AI agent confirms there's a problem and gives me times for an appt. When, I pick one, it says an error occurred scheduling the appt and I should call 1-800-xfinity wherein the whole process continues to repeat itself like groundhog day. How do I actually schedule an appt?
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Thank you for the update, pgamer2467! When do you plan to replace the box? We can set up a new shipment or follow up with you here once you pick the new one up. With the current box, did you check the inputs on your TV to ensure the TV box mat
Cant get old XR15 remote to pair to new box
First off it has been about 3 years since last new equipment. The customer service line is a joke and totally useless!!!!!!!! OK, I got a new box cause I got an error msg trying to access Paramount+ App. Msg stated I needed to upgrade box to access. New box only arrived. I hooked it up and unpaired
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user_dyzauv, Thanks for posting on our Community forums for assistance. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Messa
cancelation
I would like to say that it has been a great ride but I am going with another company that is faster and better and cheaper! Do not bill me or send me anything from comcast please. I have been with comcast for many years and I dont ex-pect to owe any money. I will turn in my modem asap. I repeat I d
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How Do I Fix "Something is not quite right with code XRE-00250"
Out of the blue, at 7:20PM this date, when switching from our Roku back to the Cable Box, we could not get a picture and then were presented with "Something is not quite right/error code XRE-00250". I tried several time to troubleshoot with the Xfinity bot, which always ended up with either a box or
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X1
Update, we received another main box and it is now working on it, but the additional boxes ( we have three) it is not and it times out. I tried additional channels/ networks and got the same results.
Xumo app on x1 is not working for favorites
Using the Xumo app on my x1 box is not working. I have a network setup as a favorite and when I access i, it times out without bringing up the network content to watch on demand. If I use the app on my iPhone/tablet is works as it should. I contacted Xumo directly and they said it had to be Xfinity
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Honestly, if you are unable to bring back KBS America you are one step closer to making expensive Xfinity cable TV, functionally obsolescent for our needs, and making easier to change to much less expensive options for our tv viewing
KBS America (Channel 197)
Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.
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@user_4lnxb8 Thanks for adding to the post. Deleted emails can be recovered up to 30 days. Follow the steps here https://www.xfinity.com/support/articles/recover-deleted-email to recover it.
Is my email service changing on 7/7/2025? Why did I get this notification? I can't reach Comcast by phone ever!!!!
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Hello Abby, Thanks for taking the time to view my problem post. I first need to apologize because I used a misleading title for problem. The 1st and only problem is when the new box gets plugged in with all cables it does not start the boot process.
Cant get old XR15 remote to pair to new box
First off it has been about 3 years since last new equipment. The customer service line is a joke and totally useless!!!!!!!! OK, I got a new box cause I got an error msg trying to access Paramount+ App. Msg stated I needed to upgrade box to access. New box only arrived. I hooked it up and unpaired
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@XfinityGabriel wrote: "... Are you able to send over a screenshot of what you are seeing?" Here's what I see when I reopen the Chrome browser on my Android phone after previously logging in to Connect and Overview: Please be aware that there
Server
Can you answer me 1. Is this an official Xfinity forum? My credentials were used to login. 2. Is OX or Open X Change now used for all Xfinity mail to be routed through? I did not sign up but now show OX as the logo and not X for my email.
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lol can’t even give your comment a “thumbs up” vote
KBS America (Channel 197)
Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.
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Horrible non existent service
Cannot get help or support. Only bots who want to sell overpriced add-ons. I cannot Wait to move so I can give my money to another isp. I cannot Even get the complaint to post omg I guckng hate Xfinity
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Customer Service
@user_5w15rf Xfinity inernet essentials plan is an option but they blocking me and loyal customers to use it, because of stay out 90 day rule, pushing me effectively cancel service, and that actually is a ground for a formal complaint with the FCC r
Same old story with the quiet price increase and the change in service. The inability to control it and change it. Will it ever end? I need
Dear Xfinity Customer Support / Loyalty Department, I have been a loyal customer of your company for over 25 years — since the days of Road Runner, which was eventually acquired by Comcast and transformed into Xfinity. I am a 63-year-old citizen living on a fixed income. For the past few years, I ha
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Ghost hunters and I can try another.
Xumo app on x1 is not working for favorites
Using the Xumo app on my x1 box is not working. I have a network setup as a favorite and when I access i, it times out without bringing up the network content to watch on demand. If I use the app on my iPhone/tablet is works as it should. I contacted Xumo directly and they said it had to be Xfinity
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@user_q1king Thank you for connecting with us about experience. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look for
Can't access my account
I recently subscribed to Xfinity because I'm moving into an apartment where Xfinity has been used in the past. I made the incorrect assumption that my apartment already had a modem, so I bought the plan and ordered it without a modem. After touring the apartment, I realized I needed a modem and deci
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@bazillio Xfinity updated their internet plans https://www.xfinity.com/broadband-labels depending on your account you could be eligible for 1 or 5 year locked in rates that now include the Xfinity equipment & unlimited data, you may want to look
Same old story with the quiet price increase and the change in service. The inability to control it and change it. Will it ever end? I need
Dear Xfinity Customer Support / Loyalty Department, I have been a loyal customer of your company for over 25 years — since the days of Road Runner, which was eventually acquired by Comcast and transformed into Xfinity. I am a 63-year-old citizen living on a fixed income. For the past few years, I ha
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Think I may have deleted legit email about converting but can't recover... what can I do?
Is my email service changing on 7/7/2025? Why did I get this notification? I can't reach Comcast by phone ever!!!!
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The "inconvenience" is paying for hundreds of channels we never watch and you dropping one of the few channels we DO watch! You are making it very easy to drop Xfinity now. Please put KBS American back on Xfinity - you are excluding a large audience.
KBS America (Channel 197)
Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.
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@XfinityEmilyB wrote: "... FETV moved from a single-definition (SD) channel to high-definition (HD) channel ..." Is the HD channel a QAM feed (CableCard accessible) or an IP feed (not CableCard accessible)? Please be aware that there are 2 kinds of
BruceW
commented
3 hours ago
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FETV in Seattle, WA area
FETV was available to me on channel 1077 as of W 7/9 to at least 8:45PM (I recorded Emergency!). By Th 7/10 ~1:10PM, it was gone, because The Rookies didn't record. It's still gone as of ~8:30AM F 7/11. I have a cable card in an HDHomerunPrime tuner and 2 DTAs. 1077 is no longer in the guide on the
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