Xfinity Community Forum

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Help! I can't access my comcast.net email!

user_bfmqiq

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2 hours ago

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comcast.net

why can i not access my comcast.net email

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Hi there, user_vwfkj5! We appreciate you knocking on our XFINITY Community door today with your HBO Max ad concerns. Rest assured, you have reached the right team to assist you! Have you tried signing out and back in again by chance?

XfinityNatalie

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2 hours ago

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Ordered HBO Max without ads and all immseeimg are ads

I have called 3 days in a row and 5 times today. I can't get on tough with a live person today to resolve this. I was told yesterday that this issue would be resolved. I paid for the HBO Max without ads and all im seeing are ads. I need this resolved today or I will be canceling all of my services.

Question

Hello @gaplo, thank you for taking the time to leave a post. Sorry to hear you’re experiencing issues with your internet connection—that can definitely be frustrating. Let’s start with a few quick checks to see if we can get t

XfinityMarshante

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2 hours ago

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Downstream OFDM not locked

My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.

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Thank you for reaching out here. I will be happy to look further into that for you. Have you created an ID at the https://www.xfinity.com/getstarted site already?

XfinityJohnG

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2 hours ago

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Customer

Trying to manage account and sign on to account

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user_t999ln We would be happy to assist you. Have you already tried restarting the box by unplugging it for 30 seconds and plugging it back in?

XfinityAirelle

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2 hours ago

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I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?

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Internet Service Nightmare

In my years of paying for internet service, this has been arguably the worst in terms of ending it. Throughout the course of having XFINITY for internet, I let the random internet drops go since the coverage seemed decent enough. Now comes the time where I need to cancel my service since ill be movi

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Customer Service

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Thank you for reaching out here. I will be happy to take a look at any questions about your bill from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:

XfinityJohnG

commented

3 hours ago

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Land line charges

I have been paying for a landline for 4 years when I didn't even have a home phone they said the charges were on my paper statement but I went paperless. The charges do not show up on online or the app I spent over $1,500 needlessly. It's robbery

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That's good news! Thank you very much, @XfinityMarcus ! 🥰👋

user_e31eb9_Robin_

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3 hours ago

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Can we record/view ChoiceTV content on XfinityStream without set-top box?

Hi! We switched to ChoiceTV with 20hr dvr service a year ago & have been enjoying the flexibility of using both our remaining X1 box and XfinityStream on Roku. If we decide to eliminate our X1 box in a few months (to offset the 2026 price increases) will we still be able to record/view 20hrs of cont

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Help me login to my account

user_r3q59y

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3 hours ago

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Customer

Trying to manage account and sign on to account

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Customer

Trying to manage account and sign on to account

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Sign-In and Account Management

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Hello - The Yahoo page indicates that if we don't move to yahoo to close the account (see below), and I moved one of my emails over to yahoo. There are ads that you can't even delete unless you purchase an upgrade to yahoo. So now

user_r2k7bg

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3 hours ago

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Switching to Yahoo email

There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?

Question

U

Land line charges

I have been paying for a landline for 4 years when I didn't even have a home phone they said the charges were on my paper statement but I went paperless. The charges do not show up on online or the app I spent over $1,500 needlessly. It's robbery

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Customer Service

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Ordered HBO Max without ads and all immseeimg are ads

I have called 3 days in a row and 5 times today. I can't get on tough with a live person today to resolve this. I was told yesterday that this issue would be resolved. I paid for the HBO Max without ads and all im seeing are ads. I need this resolved today or I will be canceling all of my services.

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Customer Service

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user_e31eb9_Robin_ You can definitely return your equipment, just make sure to follow up with us after doing so, that way we can ensure the associated codes attached to the cost of rental equipment have been removed from your account.

XfinityMarcus

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3 hours ago

to the conversation:

Can we record/view ChoiceTV content on XfinityStream without set-top box?

Hi! We switched to ChoiceTV with 20hr dvr service a year ago & have been enjoying the flexibility of using both our remaining X1 box and XfinityStream on Roku. If we decide to eliminate our X1 box in a few months (to offset the 2026 price increases) will we still be able to record/view 20hrs of cont

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I appreciate the answer. I had difficulty answering technical questions that I do not know how to answer. Why not simply let me submit the error report that I received?

user_52t1la

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3 hours ago

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emails sent to comcast accounts being rejected

As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email

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Advice on router placement

I am building a new home and the electrician is asking where to install the cat 5 or cat 6 cable to connect to the new router. Where is the best place for that? Do I need a tech to come out to the site and evaluate? Thank you.

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Customer Service

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Hi user_fw2h0d! Thanks for visiting our Xfinity Forum. We appreciate and value you as a customer, and my team is here to help. To erase voicemails from Xfinity Voice, you can follow these steps: Sign in to your Xfinity Voice account. Go t

XfinityAmira

commented

3 hours ago

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Erasing voice messages

Can you help me erase voicemail and turn it off

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Replacing expired debit card

Expired debit card need replacement

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Billing

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Hi, @XfinityMarcus ! Thank you! We currently pay a monthly rental fee for the X1 box. Just to clarify: If we return the box and begin using X1 Cloud DVR thru XfinityStream (via our Xfinity internet sub) to record/view shows, would the box rental fee

user_e31eb9_Robin_

replied

3 hours ago

to the conversation:

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Can we record/view ChoiceTV content on XfinityStream without set-top box?

Hi! We switched to ChoiceTV with 20hr dvr service a year ago & have been enjoying the flexibility of using both our remaining X1 box and XfinityStream on Roku. If we decide to eliminate our X1 box in a few months (to offset the 2026 price increases) will we still be able to record/view 20hrs of cont

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@XfinityJamesC Hopefully you received my DM. This was my first try and I'm no young chicken!

user_cj6ix6

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3 hours ago

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Bad signal at street

I've been having issues with Xfinity cable tv for months. Initially started as many interruptions during the day with "weak or no signal," then eventually just garbled voices and picture that we could not watch. Called Xfinity on multiple occasions and went through multiple, numerous attempts to res

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