Xfinity Community Forum

Hello @user_kw1pi6, thank you for taking the time to leave a post. Sorry to hear you’re having trouble with your landline phone. I completely understand how frustrating that can be, especially when you rely on it to stay connected with family a

XfinityMarshante

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2 hours ago

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No dial tone Xfinity Voice

My Xfinity Voice landline has no dial tone I restarted the router but it did not resolve the problem.

Question

https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

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2 hours ago

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Change wifi password

Change oassword to wifi

Question

@user_6nq6dq

EG

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2 hours ago

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Upload Speeds are dismal

I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay

Question

Good Morning, @ahm_2191! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience in with your service, it certainly is not what we want for our customers. I know how important

XfinityAdrienne

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2 hours ago

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Xfinity outage!!

I’m kinda getting annoyed by all these outages by Xfinity but I think what really is annoying me is that I don’t get any notification that’s it’s out until I specifically request a text. The outage was reported at 3:50am that’s around the time my mom woke up and realized it was out. Not once did I g

Question

@user_3bqv2x My pleasure ! Be well !

EG

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2 hours ago

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Correctable modem errors.

My CM500-100NAS coaxial cable modem has many correctable errors, and no uncorrectable errors. What do I do about the coaxial cable modem's many correctable errors?

Question

C

Update: I had to factory reset the new router and past that it is still going down several times a day, I'm nearly sure it has to be an issue with either the main line or the neighbors before me on my block. What do I do about this?

CWFWRE

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2 hours ago

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Internet keeps dropping and reconnecting, as well as lagging.

I use a desktop computer at my home and its connected to the nearby router by ethernet, ever since I got this modem the internet will cut out at random times in the day for anywhere from 1-5 minutes or spike in lag several times a minute. The equipment I'm using is what was provided by Xfinity, and

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Xfinity outage!!

I’m kinda getting annoyed by all these outages by Xfinity but I think what really is annoying me is that I don’t get any notification that’s it’s out until I specifically request a text. The outage was reported at 3:50am that’s around the time my mom woke up and realized it was out. Not once did I g

Question

https://www.xfinity.com/support/articles/returning-your-equipment

EG

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2 hours ago

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Return label

Modem for internet already cancelled service want to return modem

Question

user_a82f8r We would be happy to get a ticket opened for you for the issue, if we are unable to get it resolved with troubleshooting. If you change your mind, we are here. Just use the instructions in our earleir message to start.

XfinityAirelle

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2 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

@user_s40qj4 Oh no, I'm sorry to hear that you have been having issues with your internet for so long! I'm more than happy to take a look at what's happening with the job and help you with getting a resolution. The best part is that our team will sti

XfinityBillie

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2 hours ago

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MDU Rewire

Throwing this out there since nothing else has gotten results… It’s been almost a year of Xfinity sending technicians to slap bandaids on a big problem and I’m still getting spinners in circles. My apartment complex went from outside wiring to inside but couldn’t access my apartment (prior to my mov

Question

Xfinity outage!!

I’m kinda getting annoyed by all these outages by Xfinity but I think what really is annoying me is that I don’t get any notification that’s it’s out until I specifically request a text. The outage was reported at 3:50am that’s around the time my mom woke up and realized it was out. Not once did I g

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Return label

Modem for internet already cancelled service want to return modem

Question

Howdy user_lrwauj I would love to help you get things in motion. Easy peasy. I just need to grab some details in direct message. Could you please send our team a direct message with your full name and full address? Our team can most definitely

XfinityTommy

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2 hours ago

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Account Error Codes

I am trying to sign up for an Internet plan. Whenever I select "Account and Identity" or "Upgrade your plan", I get an error code saying "Something unexpected happened". Can you help me fix this?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Account Error Codes

I am trying to sign up for an Internet plan. Whenever I select "Account and Identity" or "Upgrade your plan", I get an error code saying "Something unexpected happened". Can you help me fix this?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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MDU Rewire

Throwing this out there since nothing else has gotten results… It’s been almost a year of Xfinity sending technicians to slap bandaids on a big problem and I’m still getting spinners in circles. My apartment complex went from outside wiring to inside but couldn’t access my apartment (prior to my mov

Question

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They said it is a known XFINITY ISSUE. And everyone on the thread needs help, not just me.

user_a82f8r

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2 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Thanks for your help! I submitted a direct request to Xfinity Support.

user_9s3vum

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2 hours ago

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Line Removal

I recently purchased a home that has existing aerial Xfinity/Comcast cable lines running from the power line to my home. The lines are sagging significantly and appear to be loosely intertwined with the power lines in front of the of my house. How do I request a removal of the line?

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@user_eqvxjx Understood. For further assistance. Please send a direct message. How-to steps have been listed above.

XfinityDemetrise

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2 hours ago

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Billing

I do not want autopay. I dont want paperless billing. My bill was not supposed to be this high And the home phone has no dial tone and I need the house number as well

Question

Hey @user_qdnr9t , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to share what has happened with Xfinity Mobile. I would be more than happy to offer my assistance loo

XfinityJanelle

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2 hours ago

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Add my sons number to my plan

On June 16th 2026 I tried to add my son to my plan. I live in a town 65 miles away from him. He had been on my X wife’s plan since he was a child. He had a iPhone 14 Pro plus max or something like that. I went through the process. I first made sure the phone was compatible. I was told yes it was. Th

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Billing

I do not want autopay. I dont want paperless billing. My bill was not supposed to be this high And the home phone has no dial tone and I need the house number as well

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Customer Service

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