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Issues with Samsung tv starting on xfinity box
My new Samsung tv will not start on my xfinity box
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X1
Hello @user_j4d7vl Xfi Complete is our modem rental and unlimited data. If you do not believe you need unlimited data then you could remove that portion and just pay $15/mo for the modem rental portion and save $10/$25 a month. Otherwise, all of our
Cancel xFi Complete
How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.
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Cancel xFi Complete
How do I cancel xFi Complete? We only have internet service and I don't know what it xFi Complete is other than Peacock. Now that they want to start (over)charging, I definitely do not want it.
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Customer Service
@user_tp658f Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to s
Xfinity will not let me into my current address account
Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account.
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@user_0nqa3d Please note that at the time being migrating to Yahoo! Mail is optional and not mandatory. When you do get the invitation to migrate please read it carefully.
Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
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Moved to Customer Service as this has nothing to do with Accessibility/disability.
Serviceablity Request
Hello, I have been an xfinity customer for over a decade and I am moving to a new address. The address I am moving to is a new construction and I was told it is a couple houses out of reach for service. I was wondering if there is a way to request a line to be extended to my new address so I can get
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Accepted Solution
user_4qnqub Thanks for making a post. When it comes to the 2gig service and XB10s the availability for those modems depends on the area. But we can certainly check if any are available to ship. The XB8 is also capable of 2 gig speeds through the ethe
Xb10 modem
I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they
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I am sorry for any miscommunication. @Again is correct, we were advised that was going to be mandatory until recently. That feedback about the messaging can be shared from our end.
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Doccos Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you
Coda56 re-provisioning
Hello, we are only getting 600 down on 1gig internet service. Please help!
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Accepted Solution
Xb10 modem
I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they
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Customer Service
@plumld At this point it is official that migrating is option, so there's no need to belabor what's happened. TBH I was surprised when that customer posted about talking with someone that said it was optional. That's when I s
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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@DarknStormy07 YOU Never told me that. Ever. I have never gotten a response until just now https://forums.xfinity.com/conversations/customer-service/i-changed-to-bank-account-auto-payment-but-did-not-get-10-per-month-discount/694c360e8f5b6e1c4a4b
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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user_olldo6 I'm glad to hear the CSA team could help you!
Unable to update user permisions
Trying to change a user to have manager permissions and am met with "Hmm, the page didn't load correctly" every single time i click on the "change permissions"
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I’ve delivered six routes since the Severe weather. NES, Usps, Google Fiber, AT&T are all out repairing, cleaning up and getting caught up. Xfinity is nowhere to be seen. Meanwhile, Customer suffer five days without Internet. No updates on the ou
5 days W/O updates on outage
No internet for 5 days. Everyone else is back up & out except Xfinity. Why?
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@Again my blood pressure is fine and dandy. I'm simply trying to get the "fact" that the migration is now optional, to be a common, shared piece of information in the replies to the large number of frustrated customers, still under the impression th
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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@user_gk97hj are they using e-sim card?
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Same motorola phone from another carrier has no such issue. I have no such issue before using e-sim card.
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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@XfinityDena Hello, not sure what I am accepting as a acceptable answer? [ Edit: Private Information removed (name/address) ]
Charging Late Fees When You Have Auto Pay
As a 5 yrs customers, Xfinity is now pushing out customers, that pay On Time. I have been on the phone for a total of 3 hours, only to talk to 8 diff people in 5 different countries, to rude, disrespecting C.S. reps by talking over you, not letting you talk or ask questions, only to not have fixed t
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Remove phone
How do I remove my landline phone from my package? Is there another package available to do this?
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Home Phone Service & Equipment
@user_8dq5g3 Do you see a service interruption status on the Xfinity app by any chance?
XfinityShawn
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5 days W/O updates on outage
No internet for 5 days. Everyone else is back up & out except Xfinity. Why?
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