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XB10 modem not reaching near the speeds of new 2gb/2gb plan
New customer today and picked up modem for my selected 2gb down/2gb up plan. However my speeds are reaching only 1gb down, 96 mbps up. Those were my speeds from when I was a customer almost 2 years ago. Could it be the old provisioning carried over to the new account?
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Your Home Network
@user_oab251 We pay high costs to get Xfinity/Comcast services each month. And to have services taken away with no reduction in costs is ridiculous. Where is our $10 minimum reduction in our monthly bills???????? Where does it say you'll get a $10
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Good evening @Ren-crux, and thank you for reaching out on our Community Forums with your drop bury request, we appreciate it and are happy to help get your request over to our local team to resolve. Are you able to send us a Direct Message by followi
Bury cable
I had someone come to install my Internet 3 months ago but they still haven't come to bury the cable in my yard. I tried th Direct message option but there can't see that option on my profile. what other options do I have ?
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Yes. And I get regular Xfinity emails about service interruptions, bill, etc.
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
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Bury cable
I had someone come to install my Internet 3 months ago but they still haven't come to bury the cable in my yard. I tried th Direct message option but there can't see that option on my profile. what other options do I have ?
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Customer Service
Thanks for taking the time to post on our Xfinity Community Forums page, @user_tvu9b4. I'd like to do everything I can to help with your service interruptions. Please send a direct message including your full name and service address, and we can get
Service outages
We are experiencing service outages 2 to 3 times a week. This is ridiculous. It has been going on for weeks. Let’s try something unique… send a human out here to resolve this before we move… enough is enough.
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@user_9c9s5d Comcast has suspended mandatory migration; it's now just an option. Unfortunately, they don't tell anyone that. I don't blame you and the others for being angry. I don't know, but I have a feeling that Comcast wasn't
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
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I did the steps sent and am waiting in the chat
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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No NFL channel
Customers should get a credit for losing the NFL channel and the Red zone. If you don't have them back in time for the start of the season, I will be looking for alternative choices.
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Channels and Programming
Service outages
We are experiencing service outages 2 to 3 times a week. This is ridiculous. It has been going on for weeks. Let’s try something unique… send a human out here to resolve this before we move… enough is enough.
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Customer Service
user_7fwroj Let me take a look at the offer on my end to see if I can provide you with the details. Please send us a Direct Message with your full name and your full address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessa
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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It was not sold out. I was able to get it. It’s showing available on my account. Please see attached picture as the code was trying to be given but the code box was empty. Are you able to see the attached screen shot?
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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Using that Direct Messaging for Xfinity Support was a bunch of bull. Just the same old run around. Like I said Frontier Fiber is looking good and Comcast doesn't care about their customers.
How long to bury cable after replacement
The gas company cut through our Xfinity(Comcast) cable and Xfinity(Comcast) came replaced it and just left it on the ground since last month. Frontier Fiber for internet just came into our neighborhood and I am looking to switching. [Edited: "Personal Information"]
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Hey there, @user_7fwroj, thanks for reaching out through Xfinity Forums regarding your membership offer! We truly appreciate you being in the Xfinity family. Our offers are while supplies last, and this offer may be sold out. We drop new offers every
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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Thank you for replying! I have sent a direct message with my information.
Xfinity Rewards
I am supposed to be a Diamond tier with Xfinity as I have been with you all for 10+ years, however, I just moved and transferred my service a month ago. I don't know why, but I was given a new account instead of just having it transferred over like it was when I moved in the past. Unfortunately, wit
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user_wabwyu We would need the customer to reach out on their fourms handle as it will cause some authentication issues.
Peacock issue- unlinking old accounts
I have a customer that is trying to activate his new Peacock subscription because its included in the Disney + Hulu streamsaver package with 1 GIG he just signed up for. He has an old peacock subscription as well that he did pay for. He needs to unlink the old account but we took him through all the
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@croquet I think if you deleted your comcast.net account at yahoo.com your email address is gone. You can try calling the number @XfinityGabriel gave, but you probably have lost your email address permanently.
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XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL
I switched to Yahoo email at Xfinity recommendation. I worked on my computer and phone horribly. Deleted it I think but not sure it is entirely gone. Need to find out how I return to email program I have been for years with Xfinity. I'm a customer since 1997. Spen 40 minutes with chat with no help a
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