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Can't Log Into Email [Edited]
I can’t log into my email [Edited Subject to remove personal information - email address]
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Internet is out, xfinity assistant is not responding
My internet has been off and on since Sunday 10am. I try to troubleshoot through the app with xfinity assitant but after telling me that it can help me troubleshoot it stops responding. I have restarted my gateway but is still not connecting.
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Customer Service
Goodbye, Xfinity—it’s been anything but a pleasure
Just a quick update to let you know that you’ve finally succeeded: you officially lost a 10-year Platinum customer. As of today, I’ve moved my Xfinity internet, two mobile lines, and my smartwatch over to AT&T. It’s funny—AT&T fixed my "impossible" watch pairing issue in exactly five minutes. Meanwh
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Customer Service
I’ve spoken to a live rep and she full on admitted you guys made a change to my account without my permission and it still did nothing to give me the truth as to why you are bumping up my bill every month
Bill increase
I have watched my mobile bill hike up $10 each new month whereas now it’s $100???? I am appalled at each time I reach out it’s just a bandaid to get me off the phone. No resolution
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@XfinityCliff I did that, it doesn't work.
Switching to Yahoo mail and can't even do it lol
It says xfinity is switching to yahoo mail, really don't see the point that, but when i tried to switch, and i put in my email nothing happens.
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NOW Mobile
My NOW Mobile service was cut off Monday April 13th. I paid the $25 on the app but the phone didn’t turn back on. I contacted the customer support on the phone & was told it was fixed & going to turn back on. Also that i’d get a call in about 20-30 minutes to make sure everything was working. Never
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Billing
@user_vggfzb They have issued the gift card. There was some confusion with another promo which caused the delay. They escalated it to the appropriate department and resolved it.
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
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Moved here.
7 outages in 4.5 months — request for service credit and reliability response
Hello, I’m writing to request a service credit and a substantive response to a worsening pattern of reliability issues at my Xfinity service address in the [Edited: "Personal Information"] neighborhood of Seattle, WA. Over the past 4.5 months, I’ve received the following outage notifications directl
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Good evening @user_gs547h, and thank you for reaching out to us on our Community Forums—we appreciate your time. We’d be happy to assist with confirming the status of your cancellation request. To get started, please send us a Direct M
Requesting access to direct messaging
I would like to send a direct message to Xfinity Support to confirm Cancellation status of account. I don't see the option for that. Thanks you
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Official Solution
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Requesting access to direct messaging
I would like to send a direct message to Xfinity Support to confirm Cancellation status of account. I don't see the option for that. Thanks you
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Customer Service
Class action lawsuit against Xfinity? Who wants in?
Status of scripps channels
Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.
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Both comcast and scripps are at fault for using us as paying customers as pawns in the chess match for more $$. This argument is largely about NHL games that most of us dont even watch. There are ways for channels to stay available while negotiations
Loss of Scripps channels
I have been a Comcast subscriber for 25 plus years, and it is my most expensive utility. If Scripps programing is not restored, specifically WPTV, our LOCAL NBC provider, I will cancel ALL services with Comcast by June 1st of 2026. It is absolutely outrageous that local programing that is available
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user_wr47iq, thanks for letting us know. You stated you have similar issues to the OP. Does your email also function with no issues when using our website directly? Can you tell me about any troubleshooting you've tried so far?
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Quite welcome, and it's why I lurk ! Please do post back with what you've decided and how things turn out.
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
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Thanks for reaching out @user_maeder! We truly appreciate your loyalty with us since 1996! Being without service for over two days is already disruptive enough, and then seeing a $100 charge for a visit related to an issue outside your home would fee
Charged $100 for tech visit
I was charged $100 for a tech to come out and fix an issue he said was caused by a connection in the green box across the street from me. The issue was not with our own equipment and we had no service for over two days as a result. I am also a loyal customer since 1996. I have paid enough over all t
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Good evening user_4f67e8 if you haven't already, I would recommend pausing the device.
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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user_g08ih2, hello there and thanks for reaching out. Congratulations on your bundle! I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signe
Stream saver bundle not activating Peacock or Disney
Hello I recently got the stream saver bundle and my Disney and peacock isn’t activating. Also I got the non ad version of HBO but when I signed up it gave me the ad version of HBO
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Charged $100 for tech visit
I was charged $100 for a tech to come out and fix an issue he said was caused by a connection in the green box across the street from me. The issue was not with our own equipment and we had no service for over two days as a result. I am also a loyal customer since 1996. I have paid enough over all t
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Billing
hello this is starting to get frustrating give me the code to unlock the device that i have paid off years ago!!!!!!
user_4gk621
commented
9 hours ago
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NETWORK UNLOCK CODE
i am having an issue where xfinity mobile agents saying the phone is already unlocked but it is asking me for the CODE please provide me with my network unlock code as I have ported out my number and cannot use the service yet!!!!
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