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Hey there, @user_8zpb4r! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have the services working while working from home, and getting it connected as quickly as possible. I am very
Need a faster technician appointment
I work from home and my internet won’t connect. I’ve spoken to two different people over the phone, your AI system, and multiple representatives via online chat. For whatever reason I can’t be put on a waitlist (according to the Xfinity number I texted) even though one of the representatives I spoke
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I already provided my address and phone number. What are my next steps?
Down comcast line
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
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Hey there, @verik123, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your trade-in concerns. You have reached the right place. I see you sent over a direct message, and we will work with you
Trade In store
I have a concern with dropping off phone trade ins and not getting a receipt or anything and then going to another store and trying to drop off our last phone and being told it's a liability risk and they wouldn't take it. Not good.
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Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)?
WiFi not working
Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted it multiple times and it’s still not working there’s no outages in the area so I don’t know what’s wrong
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Good afternoon user_pt011234. I can certainly assist you with your request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Cancel my service
Good afternoon, Despite a support agent in chat telling me that my service had been cancelled, I am still getting billed for overpriced internet. Callback is down for me in particular (probably on purpose), so I am charging back every bill using these screenshots(can't post screenshots here) until m
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user_5pzefp, I am sorry to hear you are having issues with your sound when using the Xfinity Stream app. Can you tell me what troubleshooting steps you've tried?
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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On Apple TV, the full sequence is: double-press the TV/Home button on the Apple Remote to open the app switcher, then swipe up on the app’s preview to force quit it. Could an Xfinity employee please escalate this to the Xfinity Stream Apple TV/tvO
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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Cant remove old cable box from my bill
Going back to somewhere around 2015 my son lived with us. At some point he wanted to upgrade, which I was not aware of. Once I found-out I said 'No !' As a result, you, the cable company were expecting to receive the cable box to complete the upgrade, which never arrived. Therefore, you added the ca
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Billing
Hi there @user_e7ilgs. We can investigate why you are being charged for mobile service. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Clic
Xfinity Mobile Autopay can't turn off
I have never had Xfinity Mobile service. However, after I canceled my Xfinity TV service, I was somehow automatically enrolled in Xfinity Mobile AutoPay, and I have continued to be charged every month. Since I do not have any Xfinity Mobile service, I cannot even access or manage the account to turn
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Good afternoon @user_1x5xvt. We can open a ticket to have a tech come out and raise/remove the line. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") m
Down comcast line
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
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I've been waiting over 2 weeks for the to bury my line. I had a date and they never showed up or even called me. I made sure I was home, so wasted a day of work, set up another appointment through there [Edited: “Profanity”] that doesn't
Xfinity won't bury my cable
Xfinity did a cable drop back in mid-April. The cable is not laying flat and is stick up in the yard causing a tripping hazard. I have called Xfinity numerous times to get someone to come out. Last week the customer service represenative said that I was scheduled to have the cable buried and I took
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Not all apps available
I ordered the full package from the Streamstore, and Disney isn't showing up as available. Who can I contact?
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Xfinity Stream Website
Cant even upgrade my phone
A week ending with today of fighting with xfinity about upgrading my phone which is eligible for it for the new 18 pro max, takes my money then glitches out on my end and agents end im sick and tired of xfinity and their [Edited: “Profanity”] infrastructure i just want to upgrade my phone!, but nope
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Customer Service
user_3bgmz3, I am so sorry to hear about your health issues. We want to do everything we can to help. In order to cancel, I will need to get you over to a private chat. Please send us a DM with your name and address. Here are the detailed steps
Cancelled service, called, still charged
I cancelled my service on June 2. I received an email with a cancellation request confirmation. I was charged full price just now for cancelled service. I called and the customer service rep put me on hold, then transferred me, and I was given a wait of 30 minutes. please help me cancel this and get
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Incorrect Unreturned Equipment Notice - Serial XI11SC522410A0D2BICO
I am receiving periodic automated threats stating that I must return a TV Box (Model: SCXI11BEI, Serial: XI11SC522410A0D2BICO) by November 9, 2026, or face a recurring $15.85 monthly fee. I have not owned or possessed this specific piece of equipment in years. I refuse to resolve this via phone or l
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Customer Service
user_964lnm, hey there. Thanks so much for reaching out to our Xfinity Suport through forums. I would be happy to help. Can you tell me a bit more about your issue, so that I can troubleshoot for you? Please do not share any personal information whil
cell phone not working
need agent to call on land line[Edited: "Personal Information”] [Edited: "All Caps"]
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Hi Amanda, I'm having the same issue when trying to redeem the offer. I claimed the offer yesterday on 10/8 but the code is not displayed on the dashboard. Can you help me out? Thanks!
Code not being shown for a reward
I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.
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@XfinitySean - We had electricians out to our house this week, and they completely replaced the sub-panel feeding our first floor, and the main supply wiring feeding the panel. The old one had failing insulation and was leaking voltage onto ground,
Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All
We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Unauthorized bill
There are unauthorized charges i didn't ask for and can't get help
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