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XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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I have done all these steps and as I have stated I have zero resolve! Will you send out a box or not it is simple.
XB10 Wild goose chase!
Does the xb10 exist? I see people are getting them and setting them up. But for some reason customer service/support has sent me on this wild goose chase of trying and bing promised a xb10 and falling short. I have been shipped the wrong box (xb8) multiple times. Been to 5 stores in 4 different citi
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Damaged cable pedestal
My cable pedestal is damaged, can I have someone come out and replace it. [Edited: PII]
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Customer Service
Leave a review
Review, Awful service!!!will be leaving soon AI answers their phone truly not what I want . so different than when I started with their service. Nasty!!
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Your Home Network
user_t4eq3u Thank you for letting us know you are still having reception issues. Reception can be impacted by a few things. Were you able to, by chance, do the steps Alyssa mentioned above? What troubleshooting steps have you already taken? If you ha
TV service
The living room reception makes clicking noise and drops the voice at the same time, but the pitcher stays playing, but now everything drops intermittent.
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Hello, user_jymnqs and thank you so much for reaching out to us for help with your Xfinity Gateway. I know how important it is to have equipment you want, and I’m glad you contacted us so we can make sure you’re getting the best experienc
XB10 Wild goose chase!
Does the xb10 exist? I see people are getting them and setting them up. But for some reason customer service/support has sent me on this wild goose chase of trying and bing promised a xb10 and falling short. I have been shipped the wrong box (xb8) multiple times. Been to 5 stores in 4 different citi
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@XfinityMichaelC I am also having the same issue -- Bridge Section is blank. How to fix it?
Bridge Mode missing on XB7
The option for Bridge Mode no longer shows on my XB7. Also missing are the sub menus under "Gateway" Looking at the forums, this seems to be an issue with firmware. When will this be corrected? What "non destructive" steps can I take to remediate this since I need to setup my own router.
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@XfinityVictor I just sent over the verification code to you via DM.
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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XB10 Wild goose chase!
Does the xb10 exist? I see people are getting them and setting them up. But for some reason customer service/support has sent me on this wild goose chase of trying and bing promised a xb10 and falling short. I have been shipped the wrong box (xb8) multiple times. Been to 5 stores in 4 different citi
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Customer Service
I just sent the code. It is time sensitive and expires after 15 minutes. May I please have the code once you receive it?
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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Thanks for the info ..... Maybe I did not understand this correctly: For full functionality, including apps and On Demand content, Xfinity Internet is required. If you want a standalone 4K streaming device without tying to Xfinity Internet, consider
Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.
I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas
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reporting an unsafe Xfinity driver
I would like to anonymously report an unsafe driver, but don’t see any way to do it.
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Customer Service
5 year price lock
I'm an existing customer for 11 years. Why can't I get the 5 year price lock?
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Your Home Network
Are you able to see if those links act any different after clearing the cache and cookies from your preferred browser? If you're able to try logging in on a different browser as well to see if you get the same result, I would for sure recommend it.
Statement history incomplete
My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab
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Thank you for reaching out here. The Peacock Premium service is free with Gigabit or higher internet speeds, or with a Platinum or above membership status.
peacock
Xfinity internet customers may receive Peacock Premium for free or at a significant discount, often accessible through the Xfinity StreamSaver bundle or specific loyalty rewards.
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Howdy user_x5c3bb 👋 I'm glad you came to our community, and you're in the right place for help! We definitely want to make sure you're able to take advantage of any reward you got for singing up with us, so I'd be happy to see what we can do about p
Reissuing a $300 prepaid visa gift card reward, that has never been activated or used.
Hi, I have a reward that has never been used or activated and I'd like to inquire on how to receive a replacement since the funds are still valid! Any help is appreciated.
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I too have been sent on this wild goose chase of trying and bing promised a xb10. Been shipped the wrong box (xb8) multiple times. Been to 5 stores in 4 different cities and not been able to get one. Xfinity/comcast this is unacceptable and is seriou
XB10 Upgrade – Multiple Confirmations, No Shipment After One Month
Hello, I’m posting here after exhausting every other support channel. I am currently on the X-Class X-Gig (1 Gig) plan and using the XB8 with a Pro WiFi Extender to enable WiFi 6E. I am requesting an upgrade to the XB10 gateway, which supports WiFi 7 natively without requiring an additional extender
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Thank you for working with us on our Forums @Harrysparks and I'm glad we were able to confirm there is a construction project to bring service to your new home. If there is anything we can do for you in the future, please don't hesitate to create a n
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Requesting property survey
I have recently purchased a new construction home. The neighbor across the street directly in front, as well as the neighbor right next door both have Xfinity service. I have been with Xfinity for almost 4 years now and would like to continue using the service. However, multiple times I have called
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