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Audio/Video gets out of sync
I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restartin
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X1
Hey there, @DontLie, thanks for reaching back out! We would be happy to take another look at your billing details. We want to ensure that everything is resolved with your bill. Can you please send us a Direct Message with your full name and your full
Unexpected increase in bill
I have been a Comcast/Xfinity customer for 32 years. I have been TOTALLY satisfied, until this past 5 months. It was 5 months ago that I noticed a substantial increase t my monthly bill. I chatted at the time (September 2025) with live agent Khushal, who, in the end, was very helpful. I learned that
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Returning equipment I didn’t order
I’m dealing with an ongoing issue that’s been unresolved for weeks as a result of Xfinity sending me two modems that I didn’t order. I don’t know why they were sent, they arrived by courier, and Xfinity seems to have no record of them. All I am trying to do is return them, but no one can help me fig
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Customer Service
Have been trying to watch a Disney movie for the past 2hrs on my cable box. Gets to 1 minute of the forced ads, then just sits.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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I have a similar problem. Last few months the links to view transcribed voicemail online generate a "secure connection failed" error. Any assistance appreciated.
Unable to access Xfinity Voice account via web
On February 9, support ticket CR****** was entered for an issue with my Xfinity Voice service that has been ongoing since my move on January 5. According to the level 1 support person I spoke with today, no progress has been made in researching or resolving this ticket. The move was poorly handled,
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The "official" answer is always to upgrade something. It's a blow-off response. I've had Comcast for a long, long time. It's never their problem. It's always yours. Either "you don't understand", or "you don't have the current tech". This is coming f
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hello user_lyjs45, thanks so much for reaching out to us with these Xfinity ID questions! When an Xfinity ID and email are closed due to inactivity, there is no guarantee that either the ID or email can be restored. However, our experts with Comcast
Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)
I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email [Edited: Personal Information] was removed from my account dashboard due to the 90-day inactivity policy. Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which
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Hey there, @user_vq2gb1, thanks for reaching out through Xfinity Forums regarding your Xfinity Home video clips. We want to make sure you have the clips you need downloaded. Here is a link on how to download those clips: https://www.xfinity.com/suppo
How can I download a larger file (HOME SECURITY) than the 2min that it allows?
The app does not have specific preferences for clip lengths. We need to download within a 2-hour window and only have 4 days left to do this before the film becomes inaccessible. Does anyone know how this can be done?
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No just this one. I tried resetting the router and that didn't help either
Google home mini not found
I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?
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@user_rbc3jk Are you experiencing this with any other devices?
Google home mini not found
I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?
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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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Your Home Network
Account ownership change to roommate
I’m moving out and would like for my roommate to become the owner of this account. I can’t find any way to transfer ownership to him.
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Your Home Network
Thanks for posting on the community forums, user_eotbis! I'm sorry to hear that you ran into issues transferring over your information. To get a better idea of how to help, can you tell us what kind of info you were attempting transfer to the new dev
Terrible service no help
I was told multiple times that Xfinity would be able to help me step-by-step with transferring my phone over to my new phone. And when it came down to it, I got zero help and potentially lost all of my information from my old phone. Xfinity cannot fix or help you with your phone. They can only sell
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Customer rep changed my plan and bills increased without my approval
Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl
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Getting Started
Community Best Answer
Thanks for working with our team to get the account closed as requested, @just-a-hobgoblin! We are sorry to see you go and certainly always welcome you back! We wish you the best! The Xfinity Forums is always a great place to get helpful insights and
Cancel Internet Service
Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.
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You should also let us make the recordings reoccurring so I don't have to set them for every day...
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Agreed, this needs to be fixed immediately and should not be that difficult. Revert to the last working software version while you debug what caused this problem.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Have you tried to log out, clear your cache, and then log back in, @user_x0rngx? Make sure there is not a problem from any stored data and give you a fresh start on our site. The button will not appear if you are not logged in.
Assistance escalating a situation
I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this
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Hey there user_5sggap 👋 It's awesome to hear you were able to get hooked up with an XB10 gateway, so we definitely want to make sure it's pulling in as close to your max download speed as possible. With our technician already verifying that the line
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Issue with XB10 modem
I recently upgraded from an XB8 to an XB10. My upload speeds are working perfectly at full Next-Gen speeds, but my download speed is hard-capped around 135 Mbps. Multiple field techs have swapped the modems and verified the physical coaxial line is completely clean, and they attempted to push a boot
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