Xfinity Community Forum

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Thank you for suggesting Xfinity streaming, we already use it on several devices. It still does not solve my headache with the current TV Box issue or help me recover lots of wasted time. The technician did come out today and he was finally able to s

user_cao1oq

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4 hours ago

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Customer Service

Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte

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user_po2qm Hello, how can we assist you today? Did Lisa resolve your issue?

XfinityVictor

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4 hours ago

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Chat Transcript

I had a chat today [Edited: "Personal Information"] When done I clicked on email me a copy to [Edited: "Personal Information"] but it never came. This has happened before so I questioned the agent "LISA" who assured me it would work. please send a copy to my email.

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U

@XfinityBillie Thank you for suggesting Xfinity streaming, we already use it on several devices. It still does not solve my headache with the current TV Box issue or help me recover lots of wasted time. The technician did come out today and he was f

user_cao1oq

replied

4 hours ago

to the conversation:

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U

Customer Service

Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte

Question

U

I need to cancel service from overseas.

I can’t call US 1800 number and need to cancel my service. Thanks,

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Customer Service

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Thanks for posting on our community forums, user_fzkq29. That is a great question. Only the Primary, Manager, or Authorized users can pick up equipment at the store. The easiest way to add someone as authorized would be through our awesome Xfinity Ap

XfinityDilary

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4 hours ago

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U

Picking up Wifi Gateway

I have a gateway to be picked up at an xfinity store. I need someone else to pick it up for me though. How do I authorize that or can they just pick it up?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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U

xfinity rewards account not transferred after having a different plan in same home

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope

Question

U

Additional IP on a residential connection

Hello, I have a Comcast residential connection and I reached out to multiple support staff. I need a secondary ip address For a second router that I need to run behind my modem. The second router cannot be added, and I can’t use VPN due to what I’ll be running on it and latency From what I understan

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Your Home Network

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U

Billing is not right.

I got the next bill stated as $70 for the sports & news TV package which I canceled on Jan.9th. I should not get any fee in the billing.

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Billing

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Hello, @user_yq33im! We appreciate your question and can help you with this. We can update the billing address to show both of your names. The statements found in the Xfinity app or on our website can be downloaded and emailed or printed to show proo

XfinityRay

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5 hours ago

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Need to update billing or account statement

I need to add another name to billing or account statement to show proof of residency how can I get this done

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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U

xfinity rewards account not transferred after having a different plan in same home

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope

Question

Thank you for sharing. Are you updating an automatic payment or just adding a new card on file for a one time payment, @user_r07vs7?

XfinityRay

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5 hours ago

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U

Change payment card on file

Change card on file.

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I am going through this myself. 5 or 6 phone calls later and still can't get to the site to print one off

100stew

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5 hours ago

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U

PLEASE send me a prepaid label to return equipment

I see I am not alone with this issue: I canceled my service almost 2 months ago and still am unable to generate a prepaid label to ship back equipment via the xfinity.com/returns page. I've called numerous times and was informed that either a) the prepaid UPS label is on its way via USPS, OR b) I ha

Question

U

xfinity rewards account not transferred after having a different plan in same home

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope

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Customer Service

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Porting Comcast Business landline phone number over to Xfinity landline service

I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been on the phone several times for several hours, being bounced around from department to department and no one does anything to help. I am very frustrated because when

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Customer Service

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U

Repair lawn damage

[Edited: "Personal Information"] - Xfinity dug hole in my lawn and it grass needs to be replaced Robert [Edited: "Personal Information"]

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Customer Service

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tstack thank you for using the Xfinity Community Forums page to reach out. I understand that you have come across some delays when attempting to access your live programs. It has been a couple of days since you initially reached out, are you still se

XfinityMarcus

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5 hours ago

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Live TV Sports HD

I'm watching the Eagles game yesterday on FOXHD channel 805 and 1029 here in South Jersey and noticed that there is almost like 2 minutes of delay compared to SD FOX channel or the FOX 4K Channel. I even did a Restart of 4k cable box xg1v4 and hit Live TV on remote multiple times. Is this an ongoing

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Cancel my service

Need to cancel my service

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Customer Service

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U

I am having the same problem. I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been one the phone several times for several hours being bounced around from department to

user_vc9cg1

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5 hours ago

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U

Porting number from Comcast Business Voice to Xfinity Residential Voice

I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g

Question

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@XfinityKassie when I input my request, I recieved no action nor response.

user_r07vs7

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5 hours ago

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U

Change payment card on file

Change card on file.

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Email Password Reset - Xfinity NOW - comcast.net Email

I need to reset my email password but none of the provided options are working. The password reset page says that I need to call 1-800-XFINITY for a reset code: https://idm.xfinity.com/myaccount/reset When I call support (1-800-XFINITY), there is no option to request a reset code and no option to sp

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Customer Service

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