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Cancel installation
I need to cancel my installation appointment. Of course per the plan, there is no number to call, xfinitity assistant gives an endless loop that is no help AND there is no option for chat/direct message here on the forums which is the response to 99% of the issues on here.
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Customer Service
@user_accd50 Thanks for reaching out to us, we do apologize for any inconvenience you're having using the Xfinity streaming app. Can you tell me what troubleshooting steps you've done like uninstalling and reinstalling the app, clearing caches and c
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
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Dvr
Old show are being recorded as new because they are on different channels now. They were originally scheduled from the channel but now from a different channel. Also, dvr is cutting off last minute of so of show
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X1
when will you be upgrading channels that are available in hd,but you still have in sd?
i live in ct. and these channels are available in hd,but you still have them in sd.they are : - wcbs 2 new york,nbc new york,wabc 7 new york,laff tv,heroes and icons(h&i),comet,charge,cozi,catchy comedy,get tv,antenna tv,start tv,fanduel,rewind tv,hsn 2,hbo comedy,hbo drama,the movie channel xtra,sh
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Channels and Programming
Is it possible to add all the pluto live tv channels to the x1 cable box just like you did with the xumo live tv channels from the app?
the reason i ask is that app tends to freeze up alot.
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Channels and Programming
this is awesome!.is it possible now to look into adding the metv plus channel now?also can you add these channels as well?they are : boomerang,laff more,tv land sitcoms,ion plus,ion mystery,movies! network,hbo zone,showtime next,showtime beyond,movie
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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@XfinityGabriel I have similar problem and tried all the above steps already. Can you help address this issue?
Gateway Shows Offline in App
I have active internet that was installed last week, and the Xfinity app shows the gateway is offline. It's not. What can I do to get this issue resolved? Chat and in-store folks said, "Reboot the gateway and it will resolve", and that didn't resolve the issue.
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I have same problem, can you assist to resolve this issue for me?
Gateway Shows Offline in App
I have active internet that was installed last week, and the Xfinity app shows the gateway is offline. It's not. What can I do to get this issue resolved? Chat and in-store folks said, "Reboot the gateway and it will resolve", and that didn't resolve the issue.
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Email asking me to verify my identity
Can I trust this email? Was this sent by comcast?
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Hey @user_edc592, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the DVR capacity increase. What video service do you currently subscribe to on the Xfinity account? Is it our NOW
Trying to increase DVR capacity APPS04275. How do you talk to a person?
I have tried multiple times to increase my DVR storage and I continue to get the same error message - APPS04275. I have attempted to speak to a person because the online technical support just takes me in a loop. Can someone help me get to reach a representative that can take care of this please????
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Hello @user_1fo6oe! I understand how important it is to have both names listed on your billing statement. We can certainly help you get your spouse's name to appear on your monthly statement. Send our team a direct message with your full name, the na
Add spouse to billing
I would like to add my spouses name to my bill so both names are listed.
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Another unresolved trade in and promotion failure
I'm not sure how long Comcast mobile is going to last operating this way. It's become quite clear their salespeople and customer service do not have the knowledge or tools to sell and support their products. I HIGHLY recommend not switching to Comcast Mobile unless you yourself are the expert on the
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Plan
Good evening @user_xx57em, and thank you for reaching out on our Forums. I see that you stated you are unsure if your cable is working. To confirm, are you experiencing any error codes or messages on your screen? Have you also tried checking to see i
I need help with the cable
So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!
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No, need assistance. Not sure if cable is working, address is: [Edited- Personally Identifiable Information]
I need help with the cable
So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!
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user_edwr9i, hello there. Thanks for reaching out. I am having a hard time understand what you are stating. Do you mind clarifying your concern for me please?
Xfinity support won’t reply
Him because somehow I have an arrangement for December 26 I need to know the information and speak to an agent because I have not been able to
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Add spouse to billing
I would like to add my spouses name to my bill so both names are listed.
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Billing
Connect my WI FI
My name is Isabel [Edited: "Personal Information"] I just purchased my WI FI box at store and can’t connect it to my home TV since my iPhone is outdated it don’t support IOS17. need support for instructions to install
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Customer Service
Hidden network
I dont have cameras but my iphone is connecting to hidden netwrok
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Your Home Network
I was told that I would have unlimited data both by the WEBSITE and a CUSTOMER REPRESENTATIVE WHEN I SIGNED UP. I got a call saying that I've used half of this month's data. I hate this company, total ripoff.
user_2l26ve
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I have been lied to. and not being given discount credits
Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h
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