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Thank you so much for taking the time to reach out to Xfinity Support @user_ygv0vl! WE are so glad to hear from you and are happy to assist tin any way that we can with your Xfinity Mobile concerns.  Your billing with the prior provided should

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Transfer

Hello! I recently transferred to Xfinity mobile from Verizon. Should I still be receiving billing from Verizon or is it strictly from Xfinity? This is my first time ever transferring a device.

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@user_iw8qoj how far away is your Alexa device from the router? Do you happen to have xFi Complete advanced security suite which offers our whole home assessment? You might be a candidate for Xfinity Pro Wi-Fi Extenders.   The Xfinity Pro Wi-Fi

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intermittent connection loss

Again, my smart speaker (Amazon Alexa) intermittently loses connection. I have purchased (according to YOUR rep's suggestion) purchased my THIRD router. But the problem persists. Why should I pay you for 30/31 days of service when you obviously can't (or won't) uphold that commitment. How can you co

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I have tried all of these "recommendations," repeatedly. If the router is not powerful enough to reach the Alexa device, why would an Xfinity rep recommend I purchase it?

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intermittent connection loss

Again, my smart speaker (Amazon Alexa) intermittently loses connection. I have purchased (according to YOUR rep's suggestion) purchased my THIRD router. But the problem persists. Why should I pay you for 30/31 days of service when you obviously can't (or won't) uphold that commitment. How can you co

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@user_r5pd72 I'm sorry to hear of the issue with logging into your emails. I have a link that goes into the settings for different email clients. I recommend trying to reset everything up to ensure all your settings are correct. Here's that link http

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Acces Email

I haven't been able to access my email for weeks because it keeps giving me the error message Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

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Acces Email

I haven't been able to access my email for weeks because it keeps giving me the error message Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

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here, we go with day number five and a company generating north of $120 billion can’t figure out how to send its community one update as to what they’re doing to fix a problem with their systems that have been down and completely out no phone no Inte

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Customer Compliant – Lack of Service and Outright Lies by Xfinity Customer Service Reps

4/1/2025 To: Xfinity, Customer Service Division Acct#: [Edited: "Personal Information"] Subject: Customer Compliant – Lack of Service and Outright Lies by Xfinity Customer Service Reps I have been a customer with Xfinity since 2016 and have been paying my bills regularly in turn expecting getting go

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Live Agent

I need to speak to a live agent

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@bahrdc I’m sorry to hear you're having an issue after following the steps above. Can you restart your modem/router and your device and retry those steps.

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Comcast IMAP e-mail in Desktop Outlook

Yesterday, comcast e-mail from within a desktop Outlook app stopped sending mail. So, I deleted the Comcast account from Outlook and tried to re-establish it. It will not set the account up again in IMAP. I have tried everything, clearing Outlook cache, etc. I was traveling last weekend and had to e

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user_zjnja6 Thank you for reaching out via our Xfinity Community forums. I'm so sorry to hear your service has been out since Thursday – that's definitely a long time to be without a connection, and I can only imagine how frustrating that must be. I

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Outage help

My service has been out since last Thursday. Trying to get answers on when it might be restored. Apparently, some of my neighbors service is functioning. Not sure why mine is still out.

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Outage help

My service has been out since last Thursday. Trying to get answers on when it might be restored. Apparently, some of my neighbors service is functioning. Not sure why mine is still out.

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Phone Upgrade

I've been an Xfinity Mobile customer since December 2019 with 2 lines and a shared gigabyte of data. In the time since, we've never gone over the 1 gig, as we don't stream/game and the phones mostly stay on WiFi. I upgraded one of the phones for the first time last summer with 24 monthly discount cr

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user_91k4bt thanks for being a long-time customer! We can certainly take a closer look at your service and work to turn things around. When you have a chance send us a direct message. You can use the Direct Messaging icon at the top of the page to se

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Customer Compliant – Lack of Service and Outright Lies by Xfinity Customer Service Reps

4/1/2025 To: Xfinity, Customer Service Division Acct#: [Edited: "Personal Information"] Subject: Customer Compliant – Lack of Service and Outright Lies by Xfinity Customer Service Reps I have been a customer with Xfinity since 2016 and have been paying my bills regularly in turn expecting getting go

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You will have to schedule a tech to come out to your home. He will run the necessary cables. The tech can help you activate the gateway while he is there.   Just call 1-800-XFINITY.

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I have no coaxial cable outlet. What do I do?

Hello, I recently ordered Xfinity internet but realized there is no outlet in my home. I’ve looked everywhere and there are NONE. Can a Xfinity technician help troubleshoot this? I would prefer not to call an electrician, and I also do not want to go back to my former internet provider. If I can get

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@Mazmal I'm sorry to hear you're having connection issues. I work from home as well and understand the importance of your connection. Have you checked to see if your area is in a service interruption? Have you received any service or maintenance aler

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No internet going on three days

I’m in Bala Cynwyd, PA and haven’t had internet since Friday morning. It’s been impossible to contact anyone at Xfinity. All the info I can get is that the outage is “under investigation.” Is anyone else having this issue? How do we get more info? How long can this go on?

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user_kg7nkq I sincerely apologize for the continued frustration and anger you're feeling regarding your mother's billing situation. I understand how incredibly upsetting it is to discover charges for a service she never used, especially given th

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I was charged for service that I did not have. CHECK YOU BILL DETAILS

My elderly mother had a tech come to the house (6/2022) to set up new internet. He also set up a cable box for a TV. She doesn't have a TV, SO HE COULDN'T HAVE SET UP A BOX!!! She was charged for cable box rental and tv service for 2.5 years!! The account was set up as auto pay and paperless. (She n

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