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Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleated.
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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I'm not getting my veteran discount. My bill is going up and up and up.
Veteran Promotion not being honored
Hello. When i signed up, as a veteran I was given a discount of the free phone charge for 24 months. This issue is still ongoing and I have been trying to get this resolved. My last communication was with Customer Relations and I was told to give it 1-2 bill cycles. I did that and the promo still is
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Good afternoon user_y49sux thanks so much for reaching out here and adding your voice to the conversation here on our Forums! Is this issue still occurring for you? This does sound like more of a browser concern - have we tried clearing your browser
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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Hi there, @user_z30i2p I can definitely understand the confusion. The login for 10.0.0.1 is separate from your Xfinity account login, so your Xfinity ID and password will not work there. For newer Xfinity Gateways, Admin Tool access may first ne
Creating Pathways from Router
I've got a Chamberlain WiFi garage door opener - which must initially be paired to a network operating at 2.4 Ghz - that's not seeing my network. I've been told Xfinity routers typically connect at 5.0 Ghz, to maximize speed. I'm trying to log into 10.0.0.1, but the site will not accept the same use
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Cablecard assistance needed
I have a cablecard in a Tivo edge. that I've had for 5 years or longer The hard drive died, I've swapped it out and it is back functioning but I get V58 unauthorized errors on every channel it tries to tune. The page that used to exist on the comcast site to self service cabelcard repairing is of co
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Non-X1 Service
Thank you for reaching out to our team here about your return date. You can change that date at the http://www.xfinity.com/seasonal site. Go to the Summary page. Change your seasonal dates using the Change Seasonal Convenience button. You c
Change my return
We are returning earlier than expected, and would like to change our return date to October 29 we had originally booked for November 1 return
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@Lostintheforest Thank you. It is possible the invitation was sent to the secondary email address but got deleted. If that email address is disconnected it would be a major inconvenience, so we are quite worried. Not all email addresses get the i
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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Lost equipment, need to return
I do not have my physical wifi equipment anymore, it was lost in my move. However, now its time to return it but I don't have the physical modem or router to return. What should I do? is there an alternative payment method?
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Customer Service
Door to Door Salesperson
There is a comcast sales representative that keeps going door to door trying to make people switch their plan. We always tell them we don't want to switch and we would prefer if they didn't show up at our home anymore. They always end up coming back and try to make us buy a different comcast package
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Customer Service
Yes. They send these to me also even though in my presences I say I don’t want any emails. No way to turn them off
What are these activation emails I'm getting from Xfinity every other day?
I continue to get these emails telling me to activate Peacock and Xfinity Stream. Are these free? They don't seems to talk of any extra costs but is that a ploy? Appreciate an answer on this because if they cost I'm marking them as SPAM. ty
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I also signed up in August 2025 after seeing an advertisement for $50/month for 1GB of wifi, no contract, no price change for 5 years. The rep entered the promo for one year and i just noticed that my price DOUBLED. I have since called xfinity and th
5 year rate lock not honored
I see many other complaints on the Xfinity site stemming from one or more Xfinity Reps in 2025. Was it one agent? Or were many of them telling this lie to have people locked in at a higher rate after a year? Or did the rep make up her own deal to get sales, and then the “audit team” removed it? We c
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Trade in credit
My trade in credit was removed. I mailed my old device on the 19th and it was delivered on the 23rd.
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Customer Service
user_fy3bv6 Thank you for the additional information! Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings for you if you haven't joine
Request to Cancel Internet Service Without a Phone Call
I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir
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user_ckttf0 This is a known issue affecting playback of recordings that are still in progress. Our teams have been working on it, but we don't currently have a specific date we can provide for when it will be fully resolved across all affected device
xfinity stream
When is Xfinity going to fix the bug where you cannot start from the beginning and fast forward a recording while it is still in progress???
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user_1s762q - Thank you for choosing Xfinity and joining us here on the forums! We’d be happy to revisit your service needs and promotional options together to see what may be available. Please send us a Direct Message. On a Desktop: Make sure
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Reducing bill
Hello! I'm an existing Xfinity customer, and I'd like assistance lowering my monthly bill. First, I'd like to cancel my AMC+ subscription through StreamStore, which costs $10.99 per month. I no longer use this service. I'm also currently paying $110 per month for 1 Gig internet. I have Xfinity Mobil
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