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disney/hulu login in problems
II canceled my old Disney+/Hulu subscription and added it to my Xfinity bill in hopes of managing all my subscriptions in one place. Unfortunately, it's been over a month, and I still don't have access to Disney+ or Hulu. I've contacted Xfinity multiple times, but they keep creating support tickets
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Xfinity Stream Website
I tried those steps and it didn't work. I even tried a friends house for a different ip address and their device and it didn't work, I even tried using a mobile hotspot. Nothing I have tried works and I will not waste anymore of my time trying to dm
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider. Jon
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Billing
Second example of my issue that I’ve found so far- and it’s been two minutes since I began searching, smh
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
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Join the club!!!! I’ve been being over charged for 5 lines now for 6 months!!!
$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025
I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That
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I am with you. No NFL red zone than hello Direct tv.
No NFL Network, Count Me Out
I am paying an immense amount of money for your service and I am already frustrated with the inconsistencies. If you don’t get this resolved and include it in my subscription before football season starts, I’ll move along and take my money with me. And I don’t think I’m alone.
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YouTube tv
YouTube tv just says loading while other apps are working fine I’ve tried several reboots and I’m on my 4 box and nothing
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Xfinity Stream App
user_vbv8nh, Let's see what has been going on. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's pag
Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
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Accepted Solution
@user_28ypy0, thank you for allowing us the opportunity to work with you in getting your account corrected. We hope you have a wonderful week.
Extra charges, 4x the expected bill amount.
When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we
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I had another outage yesterday with exactly the same pattern. I set up a service appointment and magically before the appointment I get a text that Xfinity has resolved the issue. Note, this is cable only, not internet.I was not checking hourly whet
Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
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Remote will not turn tv on. I cannot re-pair my remote to tv as THE TV WILL NOT TURN ON.
Tried to unplug everything. Waited 20 min. No luck. Downstairs tv works fine. I am so disappointed in xfinity so far.
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X1
user_irxupf, I am a real person. In order to assist you with a billing issue, we will need to ask for personal account information such as your name and address. We don't want to share that in a public setting, which is why we ask that you send a DM.
online chat says call 800 934 6489, phone bot says use chat
Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ
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why are you requesting a DM? are you a bot?
online chat says call 800 934 6489, phone bot says use chat
Both the online chat says to call the 800 934 6489 number. The phone bot says use online chat. There's no way I can see how to get a live agent for what I need help with. I have two accounts on the same address. One is closed and I have a billing issue on that account. The other account is not activ
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Internet
My box wasn't blinking any lights so I unplugged it for about 30 seconds; now box won't come back on at all
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Your Home Network
Price Went Up - No Notice?
Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me. Thank you, Pete
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Your Home Network
My billing statement
My billing statement [EDITED: Private Information] for April and May
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Billing
I can't get into my [Edited: "Personal Information"]@comcast.net account? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you
BruceW
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3 hours ago
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Can't get into Email [Edited]
I can't get into my [Edited: "Personal Information"]@comcast.net account?
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