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Wondering what kind of refund user get for when Internet goes in and out especially when doing big school projects and you lose everything... The amount of times that it goes in and out and I get told no it didn't happen is getting ridiculous. And the amount of times people most likely don't get com
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Replace your Xfinity WiFi Gateway to experience faster speeds
I upgraded my internet service to 1G the week of Nov 17th. I received a new XB8 gateway and returned my old gateway. Today I received an email that network upgrades were completed in my area in New London CT and that I should upgrade to a new gateway to receive the available speed. Is there a differ
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Customer Service
@XfinityBenjaminM I'm not sure how you can claim that this is an isolated incident that you don't see too often. Web searches brought up several instances of audio sync issues happening including a thread in this very community that is 3 years old
Audio sync with video with on demand
The audio is not synced with the video during playback with on demand shows. How do I fix this?
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TV Reception of one Channel MSNBC
One TV channel MSNBC affected by poor quality, distorted images and sound started again this week. Same issue happened last fall. Back in in 2024, had Multiple lengthy tech calls, multiple reboots, no resolution until after election season. I didn’t even bother reporting it this week because of the
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Channels and Programming
@user_slq9p5 Thanks. What device are you using to enjoy your shows?
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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I did what you told me to do. Just wondering if anyone actually responds to that chat?
How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Offline support
My internet service goes offline about every other day for the last 10 days. I must unplug the xfinity router, wait, plug it back in and wait 5 minutes until service is restored in few minutes. I’ve checked connections, all are tight. Checked power supply and it’s fine. Not sure what else I can do.
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Customer Service
Hello user_wa4hag thank you so much for taking the time to reach us here via our Xfinity Forums! We wish you safe travels wherever you're going, and are happy to help make any account changes you need. Please send a direct message by clicking
Cancel my service
Hi, I need to cancel my service right now. I tried chatting with your agent but was told to call. I cannot call because i am traveling outside US and need you to cancel my service immediately.
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Hello @exit17, I understand how this could become extremely frustrating, but have you tried signing out and back into your Xfinity email account?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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I don't understand the last sentence ? Sounds like a contradiction.
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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Good afternoon JessicaG1144 I will be more than happy to assist you with your concern. I will need more information in order to best assist. Please send us a direct chat message with your full name and complete service address to “Xfinity
How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my service
Hi, I need to cancel my service right now. I tried chatting with your agent but was told to call. I cannot call because i am traveling outside US and need you to cancel my service immediately.
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Thank you for reaching out to us @user_8i8rvl! I personally need my phone working at all times as I have multiple family members who depend on me for emergencies. Could you please send our team a direct message with your full name, full address, em
Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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Comcast mailboxes are Currently Not Supported is the reply I get each time I try to migrate to Yahoo Mail.
jny52
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Cannot access emails on iPhone
Cannot access emails on iphone
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