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10 times in 3 days, and it's getting ridiculous. I'm extremely close to reporting Xfinity to the state for harassment at this point, and changing my cable and internet provider. I don't believe them saying that it's spoofed. Not with the amount of ca

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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I think the only thing Comcast listens to is the sound of money, if enough of us take our money elsewhere, then they may possibly listen. Or else they will just copy and paste the standard blah blah blah that is all they seem to have to say. Go On

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

apakis, thank you for creating a new post, and also thanks to everyone else who joined in on the thread. I checked the nationally reported issues, and I didn't see anything on my end today. A few of you mentioned everything has been steady. How

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High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)

EDIT (11:00 PM CDT): Now confirmed across all four Dallas core switches: cs01 (68.86.95.113), cs02 (.117), cs03 (.121), cs04 (.125), with pe11 interfaces 96.110.34.82/.86/.90/.94. Four reporting customers on different rur interfaces (68.85.54.221, 68.85.54.225, 162.151.131.237, 68.86.246.25) and two

Question

Upgrading existing modem to Xfinity wireless gateway

Existing customer with owned modem. I’m thinking of upgrading to the wireless gateway with a new Xfinity plan. The equipment comes with it. Once I activate it, can I use the existing home network name and password? It is a strong one.

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Glad this issue was resolved for you! If you need anything else in the future, please feel free to reach back out on this platform. We are here to help 7 days a week! Have a wonderful rest of your night!

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Extremely Frustrated With Xfinity – Multiple Orders Canceled, Refund Delayed, and No One Can Resolve My Issue

I am extremely frustrated with Xfinity at this point. What should have been a simple mobile phone upgrade has turned into days of unnecessary issues, canceled orders, multiple chats and phone calls, and being repeatedly sent from one department to another with no actual resolution. I have been an Xf

Question

34s I am sorry, my colleague was trying to be transparent and provide insight based on policy. We do not know what your plan was, or is at this point. That is why we requested a DM. We are happy to look further into this concern. Again, my colleague

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xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

Question

My issue has been resolved. Thank you so much for looking into this for me. I really appreciate the prompt response and resolution.

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Extremely Frustrated With Xfinity – Multiple Orders Canceled, Refund Delayed, and No One Can Resolve My Issue

I am extremely frustrated with Xfinity at this point. What should have been a simple mobile phone upgrade has turned into days of unnecessary issues, canceled orders, multiple chats and phone calls, and being repeatedly sent from one department to another with no actual resolution. I have been an Xf

Question

Dispute Regarding Promised $500 Promotional Credit Misrepresentation

Hello, I am writing to request an executive escalation regarding a promotional agreement that Xfinity Mobile is currently refusing to honor. I am an existing Xfinity Mobile customer with 3 lines. A sales representative explicitly offered me a promotion to switch my son's line from another carrier to

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Hey there, @AtoZ0to9, thanks for reaching back out! Have you been in contact with the Customer Security Assurance Team again regarding the issues?

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

Question

user_7w2udd - Hello, and thank you for choosing Xfinity and joining us here on the Forums! We're happy to help. To watch live channels included with NOW StreamSaver, simply open the Xfinity Stream app on your mobile device, Smart TV, or Xumo Stream B

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Now streamsaver plan guide does not show live channels.

Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV

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Xfinity support

Hello I’m needing to cancel my internet service. Thank you

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Same. I’ll just pay Internet but cut cord otherwise.

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Field Tech verified NO OFDMA / Next-Gen signal at the pole (Hitron CODA56)

Hi Xfinity Support Team, Following up on my previous request regarding my customer-owned Hitron CODA56 and missing upstream OFDMA channels. An Xfinity field technician just finished testing my line on-site. The technician tested signal directly at the tap/pole outside my house and confirmed that the

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@XfinityJustinM​ I have raised the issue on the direct message on 7/24. It is still not resolved for me. I am still not able to make any payments...Could you please help me follow up?

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Online payments blocked after several small payments — please escalate to CSA

Hello Xfinity Support, I recently returned to Xfinity from Verizon only a few months ago, and I’m disappointed that I’m already unable to make payments online. My account now displays: “You’ll need to make a payment in person. Please visit an Xfinity Store near you.” Before this happened, I made sev

Question

I’m going to be with YouTube TV by September if Xfinity doesn’t repair this problem

 commented 

8 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Update, an actual xfinity employee visited our home and told us we had two options. Leave the temporary line as the permanent option or start the process over and have another line buried. Simply ridiculous.

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Buried cable

We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke

Question

Update, an actual xfinity employee made a visit to the house and deemed we had two options. Leave the temporary line hanging permanently or start the process over and get another line buried. Simply ridiculous.

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Buried cable

We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticke

Question

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