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Will we be given a credit for the days/weeks that we go without ABC programming?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
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Did you have a chance to see if any of those tips apply ?
Constant dropping at random intervals
For the past 10 days now, my home internet will drop at random. It is mostly fine during the day, I notice it get worse around 8 or after I start gaming. My PC has ethernet, and it's not the only device that disconnects. I have contacted live agents and we have troubleshooted and even had a tech com
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Thank you for letting us know @user_00va8i. Have you attempted any troubleshooting steps or restarted the phone?
Network Problem
I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.
Question
Thanks for taking the time to share your experience and reach out here on the community forums! That's not at all how we want our customers to feel when contacting us, so I truly apologize. Our team would love to see how we can help! Please send us a
Poor service
I have Xfinity mobile and I have received the worst customer service from you guys whe ln submitting a claim. Slow response time. Claim pending with no updates, called and can’t expedite . Why am I paying for mobile care when you get transferred over and over with no solutions. Highly don’t recommen
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Error
I still get the error after cleaning the cache Webpage not available The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-09db45f8429c473c882a3077a773f2c4&activity_id=dd63d6cd-e57c-48a5-ae3f-5d45acf974b4 could not be loaded because: net::ERR_HTTP_RESPONSE_CODE_FAILURE
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Xfinity App
Missing recordings
Why are my recorded movies saved on my DVR all missing? Shouldn’t there be a special notice if they are no longer available? What is the purpose of DVR if my movies are being deleted by Xfinity I am certainly not getting the service that I am paying premium price for
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Customer Service
@user_9ahdum Thank you for taking the time to post your concern on Forums. I know internet is very important to have, ensuring its working is our priority I want to look into this charge for the service visit and discuss further. Please send us a dir
Dispute A Charge
Earlier this month, my WiFi stopped working after I received notice from xfinity that an “act of vandalism” damaged the network. I was told my WiFi was restored, but I spent 4 days working with the Xfinity chat bot to try to reboot the router because it wasn’t working. All I did was follow the instr
Question
The statement ''The router can sometimes intercept the provisioning signal'' is incorrect. It just doesn't work that way. A standalone router is connected downstream from a standalone modem. It can't block signals sent to the modem.
Cannot get above 40 Mbps upload speed with UCI modem on 2 Gbit plan
I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the
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Formal Complaint Regarding Unresolved Device Return Dispute, Misleading Guidance, and Improper Charges
I am writing to file an official complaint regarding an unresolved device‑return dispute involving an iPhone 16 Pro Max 256GB, which began in December 2025 and has continued through January 2026 to the present day. Despite numerous phone calls, store visits, and conversations with supervisors and on
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Devices
Just receiving. Verizon had this problem on their network for a short time in 2022. Something has changed on the network that's causing this issue. I hope it's resolved soon. iPhone users can't send any text messages to Android pho
Network Problem
I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.
Question
Reactivating my Comcast email address
I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat
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Sign-In and Account Management
@user_26a0c0 wrote: "... added the @metrocast.net email to my contacts ..." That prevents mail Comcast/Xfinity considers Spam from being place in the Spam folder; it's placed in the Inbox instead. But if they reject the message completely, it won't
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
Question
Did you check your email to see if you ever received a Wi-Fi assessment email, perhaps in your spam folder, user_taq5f8?
Dead Spots
I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Multiple issues with new construction home.
Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou
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