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Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
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Customer Service
@user_yv70ii I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
reliable customer service
needing a billing corrected. we have filed legal dispute, called customer service, been transferred, give 7 different phone # and disconnected from 2 chats, and multiple phone calls. Is there anyone who can provide the correct and promised service? We were told multiple times the billing issue was r
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@user_7spljd Thanks for reaching out to us, sometimes the channels get moved to different channel numbers or there can be duplicate channels that the network's playing on. So if you're able to access your channel correctly there wouldn't be anything
Channel listed wrong on your website
In my area, MeTV WHOIDT6 is ch 1811 but your website lists it as 1181. Can you get this fixed? TiVo is going by your channel list.
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@Joyboy123 Thanks for reaching out to us, if you paid the final bill that includes the unreturned equipment charge, you'll stop getting those notifications to return the equipment. With the closed account you can only be charged one time for t
Xfinity unreturned equipment
Hey, I recently ended my Xfinity services on November 1st, 2025 because I relocated to Mexico. But unfortunately by accident I took with me the tv box and hdmi so I received around December 11th, 2025 a 1 time fee for “unreturned equipment” of around 120 USD I decided to pay immediately for but on J
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@tbill1 I understand your concerns I'm just giving you all the options, the prices for the TV equipment increased from $10 to $12.00 a couple years ago and now they've increased from $12.00 to $14.00. Which those increases just come due to the cost
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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@user_2wnoc2 thank you for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue with the damage claim ticket.
telephone no for construction
Comcast installed new box in my property and broke my sprinkler pipe; i have no way of contacting them so they could fix it
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Xfinity unreturned equipment
Hey, I recently ended my Xfinity services on November 1st, 2025 because I relocated to Mexico. But unfortunately by accident I took with me the tv box and hdmi so I received around December 11th, 2025 a 1 time fee for “unreturned equipment” of around 120 USD I decided to pay immediately for but on J
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Billing
@XfinityOrlandoM Since getting this issue fixed, my rewards account was downgraded from diamond to platinum. I tried posting in the forums and going through the rewards/support issue system with no solution. Is there another way to have my reward st
New account created when trying to switch plans
I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to
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Concern moved here to the Home Networking help section.
HEOS
Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?
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Internet
they suspended my service when I’m on a installment plan and bill due Jan 10
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Customer Service
Concern moved here to the E-mail help section.
email hours behind
I can't get verification through email because Xfinity is slow. My email this morning to check into my flight finally came this morning but was sent last night by airlines. I have to go directly to airline because email is delayed
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Request to Merge Bulk & Personal Account and Refund December Charges
Hi, I need help resolving a billing and account issue. I previously requested that my personal Xfinity service be canceled, but it appears it was not canceled properly. My apartment already includes a bulk Xfinity internet plan, so I should not have a separate personal service. I am requesting the f
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Billing
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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Xfinity Stream Website
But I didn't ask about upgrading equipment. I asked what cost did Comcast incur involving my same equipment caused you to pass it on to me? Or is Comcast taking all its increases in general and just spreading it around? I have 5 boxes and they
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Same for me yesterday. Xfinity should fix this.
Espn 4k channel not working, says I need a subscription
I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with t
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Thanks for clarifying, @user_wxwaez. Are you not able to see the SSID for the WiFi at all or is it giving low bars?
Cancel service for non communication
I’m getting very close to cancel this service because it’s impossible to get a hold of someone on the phone. Im trying to have an extension at my house and I’m getting very frustrated with the robots.
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Thank you for your post @user_aebobi. We are happy to help. We would need to take a closer look at your account. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click th
XfinityJoe
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Internet
they suspended my service when I’m on a installment plan and bill due Jan 10
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