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No connection to internet ever.
I have to reset my wifi tower everyday and it still doesn't connect to wifi. Paying for a stupid piece to technology that doesn't even do the one thing asked of it. Forever just going to use my Hotspot in my house bc Xfinity doesn't have the wifi its supposed to be providing. Shame people waste thei
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Your Home Network
no it is not full. not even close
email issue
I am not receiving emails sent to multiple recipients, even as little as myself and another person. It is not going to spam. I am not receiving it at all. The senders are not blocked. and it just started yesterday. These are work emails and everyone else is receiving them but me. Please help.
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Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
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Your Home Network
@user_992854, Please check out When friends get error messages from your Comcast email and follow the steps.
amazon blocked email
Amazon claims that they are sending me emails and that they are being blocked. Can I get assistance with this problem?
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user_zt1yq1 Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Charge double
Hi i recieve a charge of double the amount i pay monthly and i se that the up coming payments are the same amount and i never autoriced this
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Transfer mobile number to new phone
I got my new iPhone and I can't transfer my mobile number from my old phone. It says "Unable to Transfer Phone Number".
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Customer Service
Long-term Diamond customer — request for Digital Care plan review
've been an Xfinity customer since 1998 and currently have Internet, Ultimate TV, Xfinity Voice and Xfinity Mobile. My current home-services bill went up last week from approximately $270 to $334 per month including taxes. I currently have 1 Gig Internet, but I am interested in moving to 2 Gig and m
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Billing
Hello user_eobiuk, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. May I have a little more info so I can be of more assistance?
Trouble getting into my xfinity.com account.
It saying that I am signed it, but am nit an authorized user. Weird!
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Just to confirm, all services has been restored correct? @user_kzavml
URGENT: Executive Escalation Requested — Network Damage Outage With No ETR
UPDATE: Service has now restored after approximately a 14-hour “Network Damage” outage, with no ETR available. Xfinity service at my home has been completely unavailable since 8:37 AM on September 16. The Xfinity Status Center identifies the cause as “Network Damage,” the status remains “Under Inves
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bushwacking51 - Thank you for your feedback. This is not the experience we want for any customer, and I completely understand your concerns. We appreciate the opportunity to hear your feedback and assist in any way we can. Our goal is to make this pr
Just starting and it's not looking good
I created an account just to write this review. I live in an area with limited internet options. My last service provider did not have the speeds needed, but Xfinity (Comcast) was available. I started the process on the website which received website errors after ever Next prompt. I got all the way
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Howdy user_zsufdv 🙌 Thank you for dropping by with your questions, and we'd love to get you all the information you need relative to your bankruptcy filing. We're grateful you intend to stay with the Xfinity Mobile family, so we don't want there to
Chapter 7 Xfinity Mobile DPP’s
Hi, I filed Chapter 7 bankruptcy in July 2026 and had several Xfinity Mobile device payment plans that were opened before the filing date. I plan to keep my Xfinity Mobile service and the devices, but I am trying to understand how Xfinity handles the remaining pre filing DPP balances after a bankrup
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Hello there @user_p0be33 I will be more than happy to help you have a ticket completed for your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity S
Overhead Comcast Line on Pole
Hello, At my property at [Edited: "Personal Information"], there are two Dominion Energy poles within approximately 10’ of each other. The poles are numbered 358F213 & 358F214. There's an old Comcast cable that resides on both poles, the comcast cable is a service feed (not a main feed), it originat
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Hi user_nzvbvp, thanks for joining us here on the community forums! We definitely don't want you paying twice for similar services, and I'm sorry that you're Xfinity Mobile account doesn't seem to have been cancelled. Our team would be more than happ
I downgraded to xfinity now mobile. But I'm getting billed for xfinity mobile
I downgraded to now mobile and I'm getting billed for both services now
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New construction
Hello, We had a technician try to install our wifi but couldn’t activate service because the underground Xfinity vault/pedestal isn’t completed or active. He submitted a ticket, but I wasn’t given the number or any other information. Please locate it using my address, read me the technician’s notes,
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Your Home Network
URGENT — Need Xfinity Support/Management Assistance
An Xfinity technician working at my neighbor’s property on September 16 appears to have disconnected my service. I returned home September 17 to find no internet, TV, security cameras, HVAC access, or other connected services. I found the cable box on my property disturbed and unsecured, with equipm
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Accessibility
Hello user_vxjdua, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. I understand that METV is not showing a picture, only playing sound, and that is aggravating for sure. May I ask, is an
XfinityJeffB
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metv displays picture for a split second goes blank and I only have sound.
metv displays picture for a split second then goes blank and I only have sound. All other channels work normally.
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