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Unusable app upgrade
You have made the app unusable. I agree with countless others your update is deplorable. This is a definite degrade/downgrade. Perhaps it’s time to check out another cable company. You obviously didn’t ask your users what features they used and felt were most valuable. You have self destructed.💩
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Xfinity Stream Website
Cable Burial needed
There has been an exposed cable in my back yard that extends across both my entire yard and part of my neighbor's property for well over a year. This has caused great frustration as it was never communicated that this cable would be left across our properties, and the cable constantly needs to be mo
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Customer Service
@XfinityJeff You don't need to "work on solutions." I work in tech — you just need to revert to the earlier version. This isn't complicated.
Unacceptable Xfinity Stream App Update (v9.0.0) – Restore Scheduled Recordings Tab & DVR Storage Percentage Immediately
As a paying Xfinity customer, I am beyond frustrated with the disaster of the new Xfinity Stream app redesign (version 9.0.0). Whoever approved this update stripped away basic, essential DVR features that we pay high monthly prices to use.Specifically, you removed: The Scheduled Recordings Tab: Ther
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SkokieBob just wanted to take a moment to say thank you for taking the time to constantly try and assist other customers across the Xfinity Forum.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Update, Nov 15: Six months later this still isn't resolved. A technician came out last week and confirmed the problem is on Xfinity's side, not in my home. Since then, reps have made offers that weren't honored. On Nov 1 a rep promised a $0 upgraded
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technician Body: Service plan: Gigabit Extra (~941/43 Mbps) Modem: Arris Surfboard S33v2 (DOCSIS 3.1), firmware TB01.03
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That is a huge help!!! Thanks for posting. I have been watching Christmas movies and they are in the 1450 station range. It's a major pain to have to scroll all that way.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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This is absolutely unacceptable. The whole reason I record long programs is because I seldom have time to take in, say, an entire ball game in one sitting. What kind of streaming app does not have auto resume?
No option to resume watching a show on Xfinity Stream
When pausing a show on Xfinity Stream and closing the app we no longer have the option to Resume where we left off. This applies to the same device or moving from the App to the TV, The TV still has resume. However if stopped on the TV the App does not allow resume from where the TV left off. The Ap
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Hello, @user_wr018h we hear your frustration and wish there was more news to report. At this time this known issue remains the same. Engineering will update us when they have a permeant fix in place.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Just trying to be helpful here. On my LG TV today I discovered that, while in the full Guide, I can enter a numeric channel, press OK and it skips to that channel, press OK again and it brings up that channel. I am not sure if this worked in the past
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Unauthorized cancellation of NOW services
Hi Xfinity Support,I am looking for help from an Official Employee regarding an unauthorized cancellation on my Xfinity NOW Prepaid Internet account.I paid in full for a 30-day cycle on October 25, and I have my payment receipt. However, on Thursday morning (November 12), my service was disconnected
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Billing
@XfinityDemitrius This is just one of a great many problems with the new app. Have you considered rolling back to the previous one while you get the host of bugs worked out?
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
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Amazing Customer Service
I wanted to make some changes to my account and the agent who helped me was incredibly helpful and kind. Her name is Maria and I spoke with her November 14 at 12:40pm EST. I just wanted to give her a special shout out and I hope her hard work and kindness is recognized.
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Customer Service
No option to resume watching a show on Xfinity Stream
When pausing a show on Xfinity Stream and closing the app we no longer have the option to Resume where we left off. This applies to the same device or moving from the App to the TV, The TV still has resume. However if stopped on the TV the App does not allow resume from where the TV left off. The Ap
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Xfinity Stream Website
I install new device but no internet
I installed new device at my home but I don’t know how to set it up
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Your Home Network
Packet Loss Causing Performance Issues For Multiple Xfinity Customers in the online Game Path Of Exile 2
I am being impacted by severe packet loss in the online game Path Of Exile 2. Several other Xfinity customers are reporting the same issue in my general area. The report to the publisher with details from multiple Xfinity customers can be seen at Early Access Bug Reports - Intermittent severe Networ
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Your Home Network
@user_9u7vvd I get on via login.xfinity.com THEN go to your profile, scroll down until you find stream live TV
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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I'm just going to cancel my account after 20 years as opposed to turning off security features. And making me pay for a home phone I don't even want. This was the last straw.
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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Same here. I hit the record button, but there is no feedback regarding if the recording was set, and I do see the ‘scheduled’ recording. New user interface is poor.
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Scheduled recordings
The new app format does not show scheduled recordings in the library. Where can I find them?
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