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Thank you for reaching out to us @Donnaw2! You mentioned using Edge to check email. Are you able to check and see if Google Chrome also works?
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Just sent! Thank you.
Reissuance of expired gift card (never used)
Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I
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Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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Customer Service
Worst Service Provider .For Basic Support also we need struggle a lot
Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice
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Plan
I have the same issue. I have been trying to cancel Peacock Premium for 5 months now. I have had 6 online chat sessions (normally one hour each) and 2 live conversations. Every agent "Assures me that this will be taken care of". Tw
Cancel peacock
I want to cancel my free Peacock Premium plan. I'm unable to do so online or through chat or through phone support. Peacock states it has to be canceled through Xfinity. Please cancel my free Peacock Premium plan.
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my mail
there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can
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Your Home Network
Would like to know balance on my account
Why am I not allowed to sign in ?
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Sign-In and Account Management
Just send a DM to support
Not getting 'Next Gen' upload speeds on new Arris s34 modem
Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad
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Thanks, let's get send over a provisioning signal to your modem. We'll also be able to take a look at your network to make sure all is up to par, but this could just be a bootfile issue. Please send our team a direct message with your full name, the
Not getting 'Next Gen' upload speeds on new Arris s34 modem
Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad
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Hardware Version 1.0 Software Version AT01.01.010.042324_S3.04.735
Not getting 'Next Gen' upload speeds on new Arris s34 modem
Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad
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Hi @user_unoto8, thank you for taking some time to visit our Xfinity community forums support page. I worked with another customer that was experiencing something similar due to the firmware not being up-to-date. Older firmware may have bugs that pre
Not getting 'Next Gen' upload speeds on new Arris s34 modem
Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad
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Here is the WAN status I got from the modem when it was connected (IP / Mac addressed redacted) Internet:Active Local time:2025/12/07 18:13:28 System Uptime:0d 0h 7m 49s WAN IP Address (IPv4): xxxx WAN Default Gateway Address (IPv4):73.75.44.1 W
Modem keeps rebooting
We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?
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I too am having the same issue. I recently updated the speed plan and upload speeds have not changed form the previous plan. Switched to the 2 gig plan and am getting 80Mbps which is exactly the same speed as prior to the upgrade. Chat support
Not getting 'Next Gen' upload speeds on new Arris s34 modem
Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad
Question
Modem keeps rebooting
We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?
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Your Home Network
@HenryQDB After the 90 days, if you have fulfilled all requirements, it can take several days to a few weeks before you get that card. Be patient.
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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@user_hri83y Please don't post about your issue more than one time as that is against our Forum Guidelines and the Acceptable Use Policy.
3rd party email client issues
I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client
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Thank you very much for checking. We can most certainly help take a further look @HenryQDB. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfi
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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I am experiencing the same problem here as well. Former Comcast customer here since October 2017 when I moved out of their territory. I use Thunderbird here to handle my two Comcast email addresses. Working without a hiccup for past 8 years. Suddenly
Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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We appreciate your post. Thank you. I will continue working with you by private messaging to assist with your concern. 😀
XfinityJon
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Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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