Xfinity Community Forum

Concern moved here for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Request for EPON Customer-Owned Router Provisioning (ONU)

Hello Xfinity Support, I have Xfinity 2 Gig EPON fiber service in a WiFi Ready apartment, with a separate ONU and an XB7-T gateway. I would like to request the officially supported Customer-Owned and Managed (COAM) Router option I have a Ubiquiti UniFi gateway and would like to connect it directly t

Question

Thank you so much for your time and patience, @user_4ix5pi . I do apologize for the inconvenience. Can you please try these steps and see if you are able to unlink your account. • You are viewing the account you want to unlink: You cannot unli

XfinityRichard

replied

4 hours ago

to the conversation:

0

U

Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

Question

Concern moved here for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

No internet - cord cut by FPL - wait a week for appt

A transformer blow yesterday 10/31 we were without power for hours. FPL came out and fix it but tore down our property line fence and cut internet cable. My 88-year-old elderly mom lives with us and requires ongoing care. We use internet-connected security cameras to monitor caregivers while my husb

Question

Concern moved here for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Request to cancel internet service online

Subject: Formal Billing Dispute — Failure to Process Cancellation Request I am formally disputing charges on my Xfinity account and requesting retroactive cancellation of service. I permanently vacated my former service address on approximately August 31, 2026, where I was a customer of Xfinity. In

Question

user_thwqu4 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. How are you trying to make that payment? Are you using the Xfinity App?

XfinityDemetrise

commented

4 hours ago

to the conversation:

0

U

Pay bill

I’m trying to pay my bill but I’m having trouble connecting .

Question

Thanks for posting on our community forums, user_5jco5a. The best way to locate your account number and transfer pin would be online or through our Xfinity App. For more information, you can visit us HERE.

XfinityDilary

commented

4 hours ago

to the conversation:

0

U

transfer pin

I need my account # and a transfer pin for my cell phone....

Question

U

Request to cancel internet service online

Subject: Formal Billing Dispute — Failure to Process Cancellation Request I am formally disputing charges on my Xfinity account and requesting retroactive cancellation of service. I permanently vacated my former service address on approximately August 31, 2026, where I was a customer of Xfinity. In

Question

•

Customer Service

17

2

0

U

Subject: Xfinity 2.3 Gbps Plan – Consistently Slower Than Advertised Download Speeds

I'm currently subscribed to Xfinity's 2.3 Gbps internet service, advertised at approximately 2,278 Mbps download and 293 Mbps upload. While my upload speeds are consistently meeting or exceeding the advertised rate, my download speeds are regularly falling short. My equipment consists of a NETGEAR C

Question

•

Your Home Network

13

0

U

That is correct. In step 4, I see both accounts but when I move to step 5, my current account is the only option.

user_4ix5pi

replied

4 hours ago

to the conversation:

0

U

Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

Question

Thanks for meeting us here in our community, @user_719399. We're happy to help. Can you share what password you need to change?

XfinityLinda

commented

We decided to switch to Xfinity mobile and Internet in July 2026. We were told that we would get 1 year of mobile service for free for one phone (my husband’s). We switched one of our lines and were also told that if my husband was in the military and we submitted documentation (which we did) he cou

Question

•

Devices

10

0

comcast email no long downloading to classic outlook

comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.

Question

•

Email

7

0

user_xuizip I appreciate you bringing this line to our attention, and we can submit a ticket to have our local teams relocate, remove, or properly mount the line for you. Since we will need your information to do so, please send our team a direct mes

XfinityThomasD

commented

5 hours ago

to the conversation:

0

U

Wire connection to home blocking window

A wired connection to my home runs across a window and the window cannot be opened. I would like the wire removed.

Question

@lexubw Is there a way to determine when account well be moving? Not really. The migration started in June 2025 and is ongoing in fits and starts. You should get an email inviting you to make the change when the time comes. Suppo

Latoque

commented

5 hours ago

to the conversation:

0

U

Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

Question

U

How to change my password

How can I change my password

Question

•

Customer Service

10

1

0

U

alot of scrambling on most channels

i have about 20 channels that i cannot watch because they are scambling the picture

Question

•

X1

6

0