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I have been told numerous times that a ticket has been opened, but when I ask an agent to check they don't see one. I have been mislead so many times that I am over it. I have talked to 10 agents and spent 15 hours troubleshooting. The issue is not o
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Being honest I got so annoyed with the run around I'm looking to bring in Verizon FiOS... it's cheaper for one, and don't get all the run around
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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Supposedly yes... I'm in Rochester Ma
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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xslsiw Feel free to use the steps above to message us in private, so we can better assist.
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
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Hello, @user_smuhof thank you taking time to follow up, and it sounds like you're still experiencing issues interaction. I'd definitely like to assist, and see the original poster had provided an update that a ticket had been opened to get their issu
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
Question
user_nrf5mg We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Just so the Community can have an understanding of your concerns, do you already have Xfinity
Formal complaint about Internet Cable Service
Dear Xfinity Support Team, I am writing to express my strong dissatisfaction with the handling of our underground fiber cable installation. This is now the third time an appointment has been rescheduled, and we find these repeated delays unacceptable. We understand that work is ongoing, but failing
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This thread is the most Xfinity thing I’ve ever seen! :) Dozens of people have been describing the exact same problem for months: There is NO marketing notification toggle The support instructions do NOT match the actual app The only real workaro
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Accepted Solution
@user_hah3wg You can find that information on your monthly Xfinity Statement. It is in green text under your services on the 3rd page. You can review our online article here to locate your current and previous Xfinity monthly statement. The Understan
Looking for the end date of the current promotional period
I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.
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I completely understand the frustrations, it certainly is not what we want for our customers regarding the line bury and signal concerns @user_b4mu17! We can certainly take a further dive into the account with you and ensure you have a more stable co
Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p
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@user_donk4a wrote; Can you direct me to the manual and/or instructions for disabling the router and WiFi features? I only want to use the modem function. https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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security touch screen
Our touch screen went out a few days ago. It's plugged in but black screen. Orange light is on.
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Devices and Equipment
I was not told that by the tech or his “suoervisor” it hasn’t been 30 days. You can’t bury it beside my house as there is a concrete parking pad so it has to go up and over. this is all great if it gets resolved. However my servic
Xfinitys ridiculous solution to my issues
I had a problem with my Internet service and Xfinity said I had to have a tech come out to further figure out my connection issues. The tech arrived and was in a clear hurry as it was a weekend. He scurried around looking for issues. He said I had moisture in my lines. Have NEVER heard of this. He p
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I have a pending order on my account. Can someone help me figure out the status of my order?
A few days ago, I attempted to sign up online for a new customer promo for the 1 gig plan at $60/month for 1-year, and my order surprisingly went through. I chose delayed shipping, wanting to receive my equipment on or around May 25. Today's now the 21st, but I've received no further update as of ye
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Billing
Hi Roberto. it turns out that I am going to need a replacement for my XG1v4 (4k and cable connection) which is not working properly even after troubleshooting and a reset. West Orange, which is most convenient for me, never seems to have these in st
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
Question
Accepted Solution
I could be wrong, but I believe it would be listed in your bill in the area it lists out your services.
Looking for the end date of the current promotional period
I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.
Question
Accepted Solution
Looking for the end date of the current promotional period
I would like to see when the promotional period for my current contract expires. I cannot find this information anywhere on my account.
Question
•
Billing
Formal complaint about Internet Cable Service
Dear Xfinity Support Team, I am writing to express my strong dissatisfaction with the handling of our underground fiber cable installation. This is now the third time an appointment has been rescheduled, and we find these repeated delays unacceptable. We understand that work is ongoing, but failing
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Customer Service
my Comcast email keeps on getting disconnected. it says it’s been temporarily blocked from Comcast
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Same issue! I am really about to cancel Comcast since it seems to be unable to stream Paramount plus!
user_45nobu
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3 hours ago
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Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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