Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (505.6K)
Billing/fire/acct in collection
Hello folks, I been a Xfinity customer for several decades, And i have always paid my acct on time. This past November I had a fire at my home that originated from the neighbors..the damage was substantial and destroyed electric and cable lines to my home. Unforuntately I didnt have home owners insu
Question
•
Customer Service
user_v5u66s Let us take a look into that for you! To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryClick the "Direct Messaging" iconClick the "Start new conversation" (pencil and paper) iconThe "To:" line prompts you to
Have not received survey info for x10 - many attempts
I’ve called. Spoken with live agent. Chatted with several agents (3x) with multiple promises that I’ll receive an email to conduct a survey for x10 gigabit. Zero response. I’ll willingly pay $1000 for the fiber run. what does happen? Xfinity tries to sell me cell service and agents demand IMEI of my
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity cxld account instead of transfer account
Went to a Xfinity store to get Peacock Premium on Xfinity as a Diamond member. I was told I was a gold member. Upon reviewing my account I was told when I moved almost 2 years ago that the system cxld my account and opened a new one instead of transferring it. So I lost at least 20 years from having
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Chat agent would not help, and hung up when he couldn't upsell
Hello, Just signed up for a new service. Used Xfinity router that was glitchy and kept dropping wifi. So I used automated service, but that disabled my Xfinity router and I couldn't find the network any longer. Chatted with Anil after a long hold. Anil seemed uninterested is solving my issues and ke
Question
How are the customers who pay extra for the sports package going to be compensated?
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_ry2f0b An Xfinity customer may still have an outstanding balance after canceling service because the final bill can include charges that did not appear on earlier statements. Two common reasons are unreturned equipment and an early termination f
Debt Bill from Collection Agency [Edited]
I have a debt bill from a collection agency from Comcast’s I paid this in full and closed my account before moving. What is the number for the best something to reference it in my paperwork for my attorney [Title Edited: "Personal Information"]
Question
@paulvm I appreciate you sending the direct message with requested information. I'll follow up with you there to continue looking into the Roku/Xfinity Stream App error messaging further. I did find this helpful article that has more information, and
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
Question
Greetings, user_ajevt3! Thanks for posting on our XFINITY Community with your billing concerns. We would never want you to worry about being billed for services that were not used. I am sorry to hear that you have had an unpleasant mobile billing exp
Poor customer service
I have been billed for my xfinity internet that I had canceled a day before payment due and when I check the xfinity app to make sure I dont owe anything and it says $0.00 and then the next day I get billed for $31.79, saying it was for the days july 13th - August 2nd but I had canceled the internet
Question
Yes I’ve checked all communication channels. This arduous process is making me consider AT&T fiber..
Have not received survey info for x10 - many attempts
I’ve called. Spoken with live agent. Chatted with several agents (3x) with multiple promises that I’ll receive an email to conduct a survey for x10 gigabit. Zero response. I’ll willingly pay $1000 for the fiber run. what does happen? Xfinity tries to sell me cell service and agents demand IMEI of my
Question
zoom3zoom When you say it's a local problem, do you mean that the area doesn't show an issue while just your service is down?
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
@XfinityEmilyB i changed my services and you all have slid in fraudulent charges and items that were not told to me and i have requested endlessly to have my calls reviewed and to be provided with copies of them seeing as they relate to my account a
Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers
I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your cu
Question
I have been continually lied to and not provided accurate info. I am having a rather difficult time getting my issue resolved and my next call is to the corporate office until someone listens and fixes the matter.
Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers
I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your cu
Question
Official Solution
Not sure that's fully true. You will be able to have limited access to things on the Xfinity Stream, but you have to add TV services in order to get full access to it.
xfinity stream
Comcast claims if you have an xfinity service that xfinity stream is included. This is not correct. The xfinity cable cable service must be on the account to get xfinity stream. An internet acoount is not enough. Be aware of misleading facts.
Question
Concern moved here to the E-mail help section.
Email name defaults to All Caps and want to change that
I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.
Question
Poor customer service
I have been billed for my xfinity internet that I had canceled a day before payment due and when I check the xfinity app to make sure I dont owe anything and it says $0.00 and then the next day I get billed for $31.79, saying it was for the days july 13th - August 2nd but I had canceled the internet
Question
•
Billing
@XfinityAlyssaA Hi It’s like pulling teeth dealing with xfinity assistance app. Even though I have documented pictures of two month worth of down down service. It seems this is a local problem. I’ve had this issue in the past. Hopefully they finally
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
user_a9lq8, thank you for reaching out through Xfinity Forums. I am sorry to hear you're having trouble with the RCS texting. Try the following and let us know how it goes: Toggle RCS: Open Google Messages, go to your profile icon >
XfinityAngie
commented
2 hours ago
to the conversation:
0
0
RCS stopped working
RCS randomly stopped working on my phone. I have messages im in groups that im can't send or receive. RCS IS ON. says connecting for the last 24hrs.
Question