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user_wu06q4 Do you know if you're currently in a service interruption by any chance? You can check with our Xfinity app or with this link https://www.xfinity.com/support/statusmap to do so.
Experiencing terrible speeds for my gig speed plan
Hey, I am seeing below 10Mbps speeds on my 1100Mbps plan. On my phone it does not even reach 1Mbps, and this according to xfinity's own speed test website. I am in a community plan where everyone gets the same plan. I am using wifi on my Mac, 2 years old, there is no issue with the modem.
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user_nzu6rv, hello there and thanks for reaching out! I’m really sorry for the frustration these repeated outages have caused, especially with your wife working from home. I know how disruptive that can be. Our teams have been actively working
Daily outages
Why have we been having daily outages in our area (NW Philadelphia) every day multiple times a day for over the past week due to "network damage"? My wife works from home and this is very disruptive.
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Experiencing terrible speeds for my gig speed plan
Hey, I am seeing below 10Mbps speeds on my 1100Mbps plan. On my phone it does not even reach 1Mbps, and this according to xfinity's own speed test website. I am in a community plan where everyone gets the same plan. I am using wifi on my Mac, 2 years old, there is no issue with the modem.
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Customer Service
Hey - thanks for the prompt response. I referred the link that you shared. But I am not able to add my checking account is the app as well. It says "Only credit/ debit cared are accepted at this time.
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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Daily outages
Why have we been having daily outages in our area (NW Philadelphia) every day multiple times a day for over the past week due to "network damage"? My wife works from home and this is very disruptive.
Question
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Customer Service
@user_z3qhkn Thanks for adding a post. Are you able to use the Xfinity app instead of the portal? I have the steps for you to add your checking acct here: https://www.xfinity.com/support/articles/setting-up-auto-payments
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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@user_gi9xuq, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Please check out Upgrade your Comcast.net email experience to Yahoo Mail, and let us know if that helps.
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Hello All- I'm in the same boat - with my cable provider service I was able to build the network that covered my entire household and outside property for wifi coverage. Now I'm forced into an XER10 "brick" (EPON service of 2 gig) thinking I was ge
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_tqq4x6 Are you experiencing any issues with the modem/internet or just with the light?
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
Question
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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Billing
user_72u0yo - Thank you for choosing Xfinity and reaching out to us here for help. This is not the expience we want for anyone and our team can assist. If you could please send a direct chat message with your full name and complete service address to
Scheduling a technician
I'm really hoping to get some insight here, pending I'm able to post my question because I've gotten "technical difficulties" twice trying to write this. Which "technical difficulties" seems to be the only thing I've managed to get with my Xfinity service. I've made two phone calls to Xfinity this w
Question
Scheduling a technician
I'm really hoping to get some insight here, pending I'm able to post my question because I've gotten "technical difficulties" twice trying to write this. Which "technical difficulties" seems to be the only thing I've managed to get with my Xfinity service. I've made two phone calls to Xfinity this w
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Accessibility
user_b023b5 Thanks for reaching out! Have you been able to contact the Xfinity Mobile Team directly to check on the status of your trade-in?
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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I went abroad, and my xfinity email stopped working, I went to the internet browser and went into my emails that way on my iPhone 17. new password and jumped thru all the hoops. Got it going now I am back state side and it is hit or miss if I can ge
Issue with Xfinity/Comcast Email Downloading on new iPhone 16 Plus – iOS 18.5 and new iPad A16
I saw in this forum where others were having the same issue I am experiencing but I didn’t see a resolution. I purchased a new iPhone 16 Plus on 03/24/25 at the local Verizon store. The manager there actually did the download from iCloud and everything came over perfectly that was on my old iPhone 7
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@XfinityDuron I've had the same problem for over a year. Every Comcast rep I've talked to is clueless. See my comment below. One time they even sent someone out to climb the telephone pole and do...something with my cable connetction. He swore he fi
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Good luck, I have spent hours over the past year trying to get an answer. Comcast representatives act like they've never heard of this problem even though there are many messages about it. I access my email directly from the Comcast web site. I have
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
Question
user_ek69py Thank you for reaching out! We do apologize for the marketing material being sent to you without permission. You can opt out of all communications from Xfinity here: Managing Communications from Xfinity and Comcast Business
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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Today I received letters from your company with offers and advertising! I did not give my consent for any mailings to be sent to my address or personally in my name! You are the most disgusting company I know in the USA, and I demand that
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
Question
Same situation. Comcast’s website said I needed to upgrade gateway; was initially supposed to be mine after 3 years. I called and they gave me pro; which I should have suspected something was up when they started asking me about connecting a phone. I
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Question about Xfinity Pro and Unlimited Data
Hi, I need clarification about a confusing situation with Xfinity Pro. This morning I received an email that my monthly data usage reached 100%. In that email, there was a link that led me to Xfinity Pro. I also searched online and saw a result (screenshot attached, Fig. 1) saying “Unlimited Interne
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