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Hello user_1f28v0, thank you for reaching out here in our Xfinity Community forum. I apologize for the frustration and not at all normal experience you have had. I would very much like to help you. To best assist you, I would need to get your account
COMPLAINT
First time customer and I am cancelling my service not even 1 week of installation! I am EXTREMELY frustrated with this company because they lack true support and the accountability by the agents is awful! I had my service installed on 03/29 and from the beginning Brandon didn’t do a good job not ev
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@user_fmkezi Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing
Scripps just cutoff in the middle of a prime time program
WHat the heck is wrong with you people? You just turn off a station (Scripps ABC) in the middle of a prime time show!!!!!! ANd post some stuppid messasge saying you couldn't negotiate a reasonable price. [Edited: "Political"]
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Hello @user_7iofi8 and thank you for reaching out on our Xfinity Community forums. Moving to another country sounds like it could be an exciting change! 💯If you're looking to cancel your services we can assist you here by having you
Cancel Internet Service
I have to cancel my internet service because I’m moving to another country. I’d like to cancel online (I sign online). Could you send me the link ? appreciate!
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Hello user_yrjnnd thank you so much for taking the time and reaching out here on our Forums and being regular contributor! We are excited to have Detroit Sports Network back on the air, along with FanDuel Sports Network Detroit as well. Detroit Sport
Channel 1253 (baseball games) not working
This channel is not working although I have the ultimate TV package. Went to xfinity and they said it isn’t because I don’t have internet im 88. I don’t need/want internet. Is this true? when I type in 1253 it automatically goes to 1255.
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My phone is locked and I don't know the pin
How do I reset my pin? My phone is locked and I don't know the pin
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Devices
@XfinityBillie Thank you for your response.Today, I visited the Xfinity store in Pompano again and spoke—for the sixth time—with the manager, [Edited: Personal Information]. He assured me that he has escalated the matter to Xfinity and that the issu
Returned phone to the store and still charging
I returned the phone to the Xfinity store but they still charging and don't f ind the phone. The Xfinity manager of store makes a excalated. What I can do?
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COMPLAINT
First time customer and I am cancelling my service not even 1 week of installation! I am EXTREMELY frustrated with this company because they lack true support and the accountability by the agents is awful! I had my service installed on 03/29 and from the beginning Brandon didn’t do a good job not ev
Question
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Customer Service
@XfinityBillie Thank you for your response.Today, I visited the Xfinity store in Pompano again and spoke—for the sixth time—with the manager, [Edited: Personal Information]. He assured me that he has escalated the matter to Xfinity and that the issu
Returned phone to the store and still charging
I returned the phone to the Xfinity store but they still charging and don't f ind the phone. The Xfinity manager of store makes a excalated. What I can do?
Question
@XfinityAlfonso Thank you for your response. Today, I visited the Xfinity store in Pompano again and spoke—for the sixth time—with the manager, [Edited: Personal Information]. He assured me that he has escalated the matter to Xfinity and that the is
Close installament
I returned the phone before 14 days bat Xfinity don't close my installament
Question
Good evening user_khrtq1. We regularly review our programming and always take customer feedback into consideration.
Will you bring back the ABC channel to Tucson Arizona area...soon?
Will you bring back the ABC channel to Tucson Arizona area...soon?
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HORRIBLE CABLE AND INTERNET
I don't think anyone chooses Xfinity, I think people are forced into it because it's the only service offered in certain areas or buildings. I have had multiple carriers over the years and Xfinity is by far the very worst. Every morning around 2:00 or 3:00 a.m. WIFI connection drops down to one or t
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Accessibility
@user_4en9xo, I get where you are coming from, as a consumer I am always trying to do everything I can to get the best value for my money too. I'd be happy to review the options we have available for your account. Please send a direct message includi
5 Year Price Guarantee
How can I get the 5 year price guarantee? I've seen ads in my area for 1 gig speeds for $70/month. I tried using the Xfinity Assistant to see how to get this rate, but it keeps sending me a link for info on plans at higher prices than I'm paying now.
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Cancel Internet Service
I have to cancel my internet service because I’m moving to another country. I’d like to cancel online (I sign online). Could you send me the link ? appreciate!
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Sign-In and Account Management
Hello @user_dlztu9 and thank you for reaching out on our Xfinity Community forms to express your concern. 😀It can be frustrating when your services do not work as expected, but you can use your Xfinity App to help you find out what may be going on.&
Wifi help
I have no internet right now and my bill has been paid so I am not sure why I don't have service.
Question
I use to have Ultimate TV but Xfinity support talked me into switching to TV Plus. I was told I this new TV package would get me all of the same channels, but obviously this was incorrect. Xfinity needs to quit making excuses and allow TV Plus
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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user_ex30b8 I am glad we were able to get that name added for you!
XfinityAmandaB
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Add partner to bill for proof of residency
Just as the title above, I'm wondering if there are ways to add my partner to my account so that her name appears on the utility statement and therefore have it as a proof of residency.
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