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Promotional offers
A 2 year promotional offer was utilized for the past two years and I believe it should be expiring this month
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Customer Service
Transfer number
I tried to transfer my phone number to another carrier, but it didn’t go through. It kept saying that my account number was incorrect when I tried to transfer my number. I was wondering if that’s because my mobile plan got canceled today. Is there any way to transfer out my number or keep my phone n
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Devices
[Edited: "Solicitation"] Their new systems are insanity and doomed. They’re going to lose everyone- employees and customers both
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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Consistent Internet Outages
Need assistance with billing credits with Internet being consistently out repeated days week over week and unable to work from home, Internet is not reliable.
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Billing
Thank you for letting us know that you're also experiencing issues with emails loading in the app @lala219, we appreciate it. To help us narrow this down, do you experience the same issue when accessing your email through a web browser, or is it o
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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We’re glad to hear it is working again! Have a great rest of your day @Joe_S!
Data Useage Link not working
I like to check sometimes. Today it doesn't work and signs me out of my account. https://customer.xfinity.com/?referrer=xa#/devices#usage
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Trying to upgrade peacock to no ads
Upgrade to Peacock Premium Plus not reflected in Peacock app
I upgraded to Peacock Premium Plus via the Xfinity.com website --- paying $6 a month. This change was reflected immediately on the xfinity website everywhere I looked. The change was also listed as Active immediately. When I go to Peacock app on any device or log onto peacocktv.com, my subscription
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user_d2wnve Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Xfinity Support - Escalation/Management Requested
I am submitting this complaint regarding Xfinity’s mishandling of my internet service transfer, premature cancellation of service, failure to honor the promotional rate I selected, and repeated inability to resolve the issue through customer service. On June 12, I requested a service address change
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Thanks for confirming, @bpounds986! What type of TV are you currently using with your FireStick?
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I only use the online link I posted. I tried the next day and it seems to be working now.
Data Useage Link not working
I like to check sometimes. Today it doesn't work and signs me out of my account. https://customer.xfinity.com/?referrer=xa#/devices#usage
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user_ls6nxu. Thank you for sharing your experience. I'm truly sorry to hear how difficult it's been to get the support you need. I can understand how frustrating it must be to be transferred multiple times, spend days trying to reach the right person
Awful AI
Used to love xfinity, now it’s IMPOSSIBLE to reach agents and you must be redirected 35 times calling back over multiple days to have anything done. I was provided a supervisors number to make access easier going forward and the supervisor has not reached back out all day. Very frustrated with the a
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Awful AI
Used to love xfinity, now it’s IMPOSSIBLE to reach agents and you must be redirected 35 times calling back over multiple days to have anything done. I was provided a supervisors number to make access easier going forward and the supervisor has not reached back out all day. Very frustrated with the a
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Customer Service
Yes, issue continues to occur- clearly there is something going on with the latest update that is causing the issue- occurrence was just after the new update was applied to the Firesticks.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Hello Krewzer, I am saddened to hear about your issues, and I want to try to help. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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I apologize this has been a headache, @tammy228 . We never want that for you. Each email box/Xfinity ID needs a unique cell phone number or 3rd party email address associated with it. This is for password resets. I have seen this same thing happen on
Email inaccessible
I am no longer an xfinity customer but continue to use Comcast.net email. On the primary user account I am getting ip blocked error in thunderbird and also cannot access 2 secondary accounts at all, as xfinity decides when the password needs changed, but leaves no option to change it if you don't us
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Xfinity Support - Escalation/Management Requested
I am submitting this complaint regarding Xfinity’s mishandling of my internet service transfer, premature cancellation of service, failure to honor the promotional rate I selected, and repeated inability to resolve the issue through customer service. On June 12, I requested a service address change
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Customer Service
user_fmyqu1 - Thank you for taking the time to share your experience and feedback with us. We'd welcome the opportunity to learn more about what occurred, review the details of your experience, and work with you toward a resolution. Your feedback is
Supervisor Lucas hung up on me and was very rude
I had a very disappointing experience with a supervisor named Lucas at Xfinity Mobile. I called around 9pm on a weekday regarding a billing issue where I had previously been promised a credit—something that was confirmed during an earlier call this month. It also appeared that I was routed to a call
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Hey there, @bpounds986, thanks for reaching out through Xfinity Forums. Are you still having issues with that same error message? We would be happy to help with troubleshooting.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Hello user_vbu0pk thanks so much for taking the time out of your day to reach us here on Xfinity Forums and giving us kudos for your experience with Roxanne! We will make sure this reaches her and her leadership team. For future reference, it
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Positive Feedback
Giving positive feedback to the associate named Roxanne located at 467 E. Shaw in Fresno, California. he is very patient and knows how to maneuver with the Guest no matter how difficult the situation is she does her best to assist.
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