Xfinity Community Forum

@XfinityAirelle Well, my initial experience with Direct Messaging was underwhelming... I posted my message at 1002, with an update at 1217, adding my name/address as you had suggested.At 1331, I got a response asking if they could send me a verifica

derelict

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7 hours ago

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I am not getting the listed upload data rate

I recently signed up for a new data plan with Xfinity; the service order lists data rates as 2Gbit download, 250Mbit upload... After the plan was confirmed, I rebooted cable modem and router (which has been required in the past, to get new data rates), but I am still getting the same 40Mbit that I w

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@XfinityKei read the thread sir. everyone has the problem and no solution is a permanent (other than getting D+ from another platform .... )

VDreadstar

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7 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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@XfinityVictor read the thread sir. everyone has the problem and no solution is a permanent (other than getting D+ from another platform .... )

VDreadstar

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7 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Yahoo email is the worst idea ever...

What are you doing with this email migration to Yahoo? I have had & been happy with Comcast for 20 years same email and everything. If THE switch to Yahoo mail is mandatory I'll be leaving. There is NO way to intigrate with Outlook and NO CUSTOMER SUPPORT. Comcast Please Pay Attention to YOUR CUSTOM

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Email

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No title

I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally

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Billing

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@user_enunkh me too

user_tp4q8m

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7 hours ago

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Is this iguard link legit?

Hi, I recently contacted an Xfinity agent via chat and asked if I could sign up for an internet + mobile. After asking him all the details, he gave me this link, "https://iguard-po-1pp.slb.comcast.com:9443/ui/...." (I shortened the link) to verify my identity. There I was asked my SS and DOB. I was

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Can you follow up on this ticket and the appointment i had scheduled for a technician that didn't show? I have a confirmation email for the scheduled appointment that states: Your appointmentdetails

user_mga29

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7 hours ago

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Pole to Pole cable down

We had an ice storm come through this weekend. A tree in my neighbors yard (they have their house on the market and have moved out) fell due to the ice and brought down Comcast's cable, and leaving the power lines untouched. I called the customer service number twice. Both reps wanted to schedule a

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BYO has a SIM lock but Xfinity CS says number is unlocked

I have an iPhone 12Pro that was a BYO to Xfinity. The phone is showing a SIM lock but Xfinity customer service says the phone is unlocked. Apple support has confirmed that the phone is showing a policy lock to Xfinity. A ticket has been submitted [ECM0019529651] but it’s been over 24hrs without reso

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Devices

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Billing

Bill currently and explanation to solution

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Billing

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No I have not, but will look into it.

RickD01

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7 hours ago

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Excessive time delays for receiving emails

This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun

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I am dealing with the exact same [Edit: Language]. Xfinity promised Peacock Premium along with committing to long term GIG internet - yet, there is NO WAY to actually get it. HOURS on the phone with them wasted, with ZERO help.Current blow off was to

user_zfhurs

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7 hours ago

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Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member

Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co

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If you were not using a stored checking or savings account, the discount would not apply until the bill after that is updated. The stored checking/savings account is required for the discount to apply. If you do change to a card and then change back,

XfinityAmandaB

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7 hours ago

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Internet speed plan changed without my consent!

I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.

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Yes, I have updated the payment method. It is now set to a checking account, but the bill still shows $60.

user_v27rey

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8 hours ago

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Internet speed plan changed without my consent!

I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.

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Thank you for sharing and for being our eyes and ears on the other end, RickD01. We'll ask a few questions to gain a better understand and work together towards a fix. Have you Upgraded your Comcast.net email experience to Yahoo Mail?

XfinityThomasA

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8 hours ago

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Excessive time delays for receiving emails

This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun

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@user_6ze22l If you could please send me a DM with your first and last name along with your full-service address you need assistance closing, we can get started assisting from our end.

XfinityBradM

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8 hours ago

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early retirement courtesy services

I need a direct number due to unable to access XPE non-employee due to early retirement. Have moved and unable to transfer my service or close prior address

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user_v27rey Thank you for stopping back in for help with your automatic payment discount. To receive the automatic payment discount, you would need to be using a stored checking or savings account and not a card, along with having paperless billing s

XfinityAmandaB

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8 hours ago

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Internet speed plan changed without my consent!

I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.

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New construction installation review

I am frustrated with the lack of information or knowledgeable people able to help me. I have a home that had service but has been demolished and now rebuilt. I need a technician to assess what is needed to run new service. Store (sales) knew nothing and just wanted to sign up my account and give me

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Customer Service

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Can't submit there none of the three options address the issue it isn'tonly Comcast addresses that are the issue it is all addresses

user_bnctsj

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8 hours ago

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Why Is Your Artifical [Edited] Censoring My Outgoing Email?????

It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No

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Thank you very much for reaching out to our team here. I will be happy to take a look at any billing changes from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private mess

XfinityJohnG

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8 hours ago

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Billing mobile

Our bill went up 10.00, why?

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I am using both web email and Outlook on both my laptop computer and android cellphone. The delay appears in all places. The headers clearly show the delay is between the message arriving at your first server and then finally getting to the server th

RickD01

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8 hours ago

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Excessive time delays for receiving emails

This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun

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