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You're very welcome, @user_krsog1! I would recommend requesting an agent within the Xfinity Assistant which should route you to our billing team that handles the payment arrangements.
Payment arrangement issue
I spoke with representative, Tauhed, yesterday for over an hour. He spent a lot of time assisting me to extend my payment arrangement and reported having gotten approval from a manager to extend until 8/14. He assured me that my services would not be suspended, but today my service was disconnected.
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@FloppyToast77 I was in a direct message chat receiving assistance, but the icon is no longer near my profile for me to access. Does this mean I have to start over from square one? Are you signed in with the same username? You have only one
Direct message
I was in a direct message chat receiving assistance, but the icon is no longer near my profile for me to access. Does this mean I have to start over from square one?
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Thank you for your response. I have attempted to utilize the assistant however it will only prompt a payment which I was assured would not be due until 8/14 per the approval yesterday.
Payment arrangement issue
I spoke with representative, Tauhed, yesterday for over an hour. He spent a lot of time assisting me to extend my payment arrangement and reported having gotten approval from a manager to extend until 8/14. He assured me that my services would not be suspended, but today my service was disconnected.
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Hello, @user_efqcpn please allow us to take a look at available appointments and assist with lowering your billing as well. I want to restore your trust in Comcast service. Could you please send our team a direct message with your full name and full
Bad Communication Skills
I had been without service for over a week at the time. So I scheduled for a technician to come out on a Sunday prior to that Sunday I called customer service Friday just to confirm my appointment. And they did. Fast forward the technician was scheduled for Sunday in between the times of 1pm to 3pm
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Wrong remote sent
Ordered a replacement remote and is non voice and will not link.
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Customer Service
Hello @user_m47u1t Thanks for reaching out to us. If you are getting the error message that your email is linked to another account you will need to reach out to Peacock to have them unlink it. Once unlinked you should be able to redeem the new offer
Peacock activation issue
I can’t active my new peacock premium offer because I had an old one linked to my Xfinity account.
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Good morning @user_1g28v0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xumo box, but you have come to the right place for assistance with thi
Stuck on setup
Xumo box will not complete setup. Gets stuck after entering PIN on checking your status. I’ve reset it, exchanged it, reset it again and again and again. Nothing works. Tried the chat and that was a joke. Got nowhere as usual. Been fighting this over a month. Paying for service that I cannot use!
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formal complaint
I am outraged at the new sleep mode. I did not ask for it. I pay for 24 hour service and now you are limiting the time my tv shows are shown. I keep the tv on for a deterrence of robbers, My pets comfort and my child is autistic and needs the sound and visual to help with calming 24 hour a day. If y
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X1
Hello @user_d0m7oo Sorry to hear the internet is not working. To better assist you can you please explain the situation? Was this related to a shutoff due to a past due balance or something else?
Internet
Yall took my money and no service activated trying to charge me again !!!!! Been hours no internet!!!!!!!!!!
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Good Morning, @user_krsog1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to get your services set up with a payment arrangement, it certainly is not
Payment arrangement issue
I spoke with representative, Tauhed, yesterday for over an hour. He spent a lot of time assisting me to extend my payment arrangement and reported having gotten approval from a manager to extend until 8/14. He assured me that my services would not be suspended, but today my service was disconnected.
Question
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us! Thank you for choosing Xfinity!
Compliment
Here is a compliment for Ms. Latishia MW. She gave me the best customer service I can remember, ever. I was having trouble getting my new address to be recognized by Comcast. My address would not register. That's because I live in a building with a "bulk contract." Of course I had no idea of that. I
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@user_cb0tlj @XfinityEricB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Free mobile line
I was wanting to sign up for the free mobile line that is supposed to be included with my internet free for a year but once I get through the process it says I'll be charged $42 a month.
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Plan
@vla48 Why can’t my Comcast’s email account open? [Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like
Issues with email [Edited]
Why can’t my Comcast’s email account open? [Title Edited: "Personal Information"]
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Greetings, @GMGNHCT! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Yahoo email migration. You have definitely come to the right place for assistan
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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@user_u9fxdu My Outlook stopped working 3 days ago after many years of use. Why?[Title Edited: "Personal Information"] Unless you give us more details we have no way of helping you. Remember, we're not sitting in front of your device.
Outlook stopped working [Edited]
My Outlook stopped working 3 days ago after many years of use. Why? [Title Edited: "Personal Information"]
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Hey @user_2eoiau , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity mobile trade. I would be more than happy to offer my assistance looking into t
Trade in promotion
[Image Removal: "Personal Information"] [Image Removal: "Personal Information"] Hello, I am contacting you regarding a trade-in promotion error. Both of my trade-in devices were delivered to the Assurant warehouse on July 29, 2026, at 8:45 AM, which was prior to my promotional deadline. However, my
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Hello @gjbsr19 As of now there has been no renewal with the contract with NFL network. We are always looking to keep the content our customers love to watch and will provide any updates regarding contract renewals when they become available.
XfinityMatthew
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NFL
When can I expect a resolution to the NFL issue?
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