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Trying to stream Orphan Black on hbo
Trying to stream Orphan Black on hbo. I pay for Hbo and Ophan Black is available this month on hbo, but when I try to stream on my mobile xfinity app there is a charge to stream when it should be free?
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Xfinity Stream Website
@user_r9074g experiencing same issues started mid-August. I just wanted to post actual information from Xfinity website as they insisted that I never had the ability to utilize the XFINITY Stream App while not connected to your personal XFINITY netw
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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Power the device off, then back on. If that doesn't work, try resetting your network settings.
Service
I just switched my service to Xfinity and I have no service. I can’t make any outgoing calls
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mta21 thank you for using the Xfinity Community Forums page to reach out. I am happy to review what options we have available for you after you missed the original 90-day window to accept the promotional offer. Please send us a direct message with y
I missed my 90 day window for free peacock premium, how do I get it? Can I?
Please help. I signed in on my tv and it says i have to upgrade to watch certain things.
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@user_ca8bin Thanks for reaching out to us, I do apologize for any inconvenience you're having with your upload speeds. Generally, unless you went with our symmetrical speed plans, you don't need to change your speed plan to get new up
Netgear CM3000 and RAX41 upload speed artificially capped at 35
Recently there was an upgrade to service in my area and was expecting to get some sort of upgrade to my upload at least, and while the advertised offers for internet plans have a min of 110+ up for even the lowest tier, I seem to be grandfathered in at 1000/35 artificially hindering my upload speeds
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Have you tried dialing your own phone number with the area code? That should get you VM setup.
Voicemail
I recently transferred my existing phone number to Xfinity Mobile. On my Samsung Galaxy S26 FE, both dialing *86 and holding 1 ask me to enter a mailbox number. My 10-digit phone number is rejected. My voicemail access number is already set to *86. Please escalate this to the team that handles voice
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carolo That certainly isn't the experience we want for our customers when issues come up, and sorry to hear it had gotten to the point where you may leave us as well. If there is ever anything we can do for you here, please let us know. We are always
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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Concern moved here to the E-mail help section for assistance.
Hi! I’ve been having a longstanding problem accessing my Comcast email through Apple Mail while living in the Netherlands. Apple Mail works perfectly when I connect through a US VPN (I’ve tested Baltimore and New York), but without the VPN, I repeatedly receive incorrect-password errors or cannot co
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user_uyti2i Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Xfinity rewards
Hi I have been trying to redeem todays weekly rewards for 30 minutes and keep getting "A rendering error occurred: Cannot read properties of null (reading 'fields')." This error is on the android app, I tried clearing the cache no luck, clearing data/cache no luck I logged into my account on Android
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Request for Customer Retention/Loyalty Assistance via Chat
I’m assisting a longtime Xfinity customer with renewing her existing services. We’ve already contacted Sales and Billing but haven’t been able to reach a representative authorized to review customer retention offers. We want to keep our existing TV Plus package and equipment while reviewing availabl
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Customer Service
Service suspended
I put $97 on my bill yesterday and I have the rest of the $80 towards my bill to make it $169 but it will not accept my payment of $80. How can I pay the rest of my bill off?
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Billing
support Phone number held hostage
Came to Xfinity mobile several months ago. Brought my own Iphone. That phone was destroyed. Bought new phone from Xfinity, started making payments. I keep getting billed for service that I dont and havent used. That phone was also destroyed into a million pieces sim card too. I contacted xfinity mul
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm
PLEASE - I have had tickets opened, escalated, closed with zero resolution, and zero communication. I have had an Xfinity engineer at my home confirming the issue. Please just help me get in touch with someone that can do something to fix a very simple problem. Netgear CM 2050V - Engineer sent the w
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Latest cable box worked for 13 days before the APPS-04277 error message returned. Crunchyroll claims the problem is a communication failure between Xfinity’s issued equipment and their servers. Xfinity escalated the issue to their “advanced en
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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I can understand where you are coming from @sam125. The issue is if the account has been blocked from a specific payment method, there is no way for that to be removed, and it can take up to 6 months for the system to lift the restriction. Have you t
expired credit card
After 38 years as a customer, I’m appalled by today’s experience. My autopay was declined due to an expired card, with no advance notice to update it. When I called to pay, I was told I had to visit a store. A supervisor was rude and hung up when I asked for her name and employee ID. This is unaccep
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To add a smartwatch line to your Xfinity Mobile account, you can start either through your online account/app or directly through your watch's companion app. Xfinity Mobile charges $10/month per smartwatch line. Step 1: A
DreamSayerZ
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Add watch line
Want to add a watch to number [Edited: "Personal Information”]
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