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I will check this again when I am home, but I believe I tried to do this and did not get an option to specify a channel. Instead the option was HD only plus All or HD preferred.
Guide problems
Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.
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user_udya5x Hi there! Thanks for reaching out. I can help with disconnecting your service, review the account and go over the available options with you. Please send us a Direct Message with your full name and service address, and we'll take a
Cancel internet service without a phone call
Please cancel my Xfinity home internet service effective today, September 19, 2026. I have moved and already have working internet with another provider. I want to complete this entirely in writing, without a callback or retention offers. Please have an official employee assist me through private me
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Hello, @Nia_Ngo I would to compare your billing for the last 6 months to determine where that $2 increase came from. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if ne
Billing charge
Hi, when i start to use Xfinity last year my deal was 63 and if i pay by checking account will be $53, i did ask for regular mail to change my Driver License and it added up $2 so $65. Since I didn’t ask for regular mail anymore and back to paperless my bill still $55 instead of $53. I just want to
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user_ptbkpj Thanks for reaching out for the tracking number of your mobile phone. I would be happy to review the account to get that information for you! Can you send us a direct message with your full name, name of account holder (if different
Tracking number / expected delivery
I’ve paid for an iPhone 17 pro in person on the 17th of September. I’m having it shipped to my house. The workers at the store said I should expect it to come Saturday. I haven’t received a tracking order and it’s Saturday September 19th . When should I expect to receive my phone.
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user_vunwj1 Are you accessing the email through our website, app, or a third party app like Outlook?
Daughter can not access email under my acct
She can not reset password and neither can i it is not showing under me. I added her and it says she already exists but we can not access it or reset password
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Good morning Tecateroro. Congrats on the new home, apologies that you are having this billing confusion through the process. You are absolutely correct, there is never any specific fee to transfer service. The only thing that transfers is any existin
Transfer Fee
I’ve recently moved from one unit in my apartment complex to another unit when I chatted with Xfinity via text I requested this transfer. I don’t remember anything about $100.25 transfer fee, but now here it is on my bill. I cannot for the life of me remember the agent texting me that or agree to th
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compromised Account/ Fraud?Unauthorized transactions, devices, and payment method
From the first day I had this account I have had nothing but issues with someone having unauthorized access. i have contacted customer support and the only thing they can say is remove it, but my account is compromised what will do about that. I just setup new service at new address in June and afte
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Customer Service
Good morning @user_197wt2, and thanks for reaching out to us on the Xfinity forums with your issue. As someone that works from home, I can understand how frustrating ongoing service issues can be, but you have come to the right place for assistance w
9/19 - Widespread neighborhood outage, Chicago, 60608
All neighbors over several blocks near Oakley Ave and Coulter st have been experiencing intermittent drops over the last 48 hours. The modems may appear function and pass the tests but nearly all services fail to connect. It’s sporadic. Services will fail but restore on its own. Its currently down.
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user_cm4b5z Yes, that would be something the technician would do to ensure the modem is receiving the signal properly. We understand your request; however, we are a Social Media Team that communicates through public posts like this and will enga
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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user_rg2j6j Hi there, and welcome to Xfinity! 😊 I'd be happy to take a look at your new account and see where things stand. If you haven't received your equipment yet, we can review the order status and make sure everything is moving forward as expe
Equipment
I recently made an account for Internet and I'm not sure if the next steps I don't have the equipment
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user_ppyh1y Hello and thank you for reaching out via our Xfinity Community Forums. I can understand why you're frustrated. If everything was working this morning and nothing has changed on your account, it would be upsetting to suddenly start seeing
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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@user_ri5muh Hello, and thank you for reaching out here on the Xfinity Community Forums. I can definitely understand your concern, especially if you were expecting your service to be restored based on a previous conversation. I'd be happy to review t
Emergency: Agent promised courtesy restoration
I was explicitly promised a one-time courtesy service restoration by a phone agent today so I could work from home. A supervisor is now refusing to honor it. I desperately need an official corporate employee to help me pull the phone recording and process a manual override.
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user_riu40h Lets take a look at the account rewards status for you, and see what's causing the problem. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct M
Membership
My app says I am a diamond member but when I go to redeem a perk, it tells me I need to join to continue and when I pick join now it just loops back to the same message about joining again.
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Good morning @spam62638789,, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for as
Billed after terminated service and I'm linked to my daughters account!!!!
I terminated NOW at my address, [Edited: "Personal Information"]on 11 Sept via The XFINITY NOW BOT. I was charged again for service on 15 September!!!! While checking this out I find I have no Xfinity services but am linked to my daughters account and I am apparently paying for service at her addres
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Moving Abroad
Hi admin, I have moved abroad and need assistance cancelling my Xfinity service. Could an official employee please send me a Direct Message?
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Billing
And I will say this is why I wanted a phone call to discuss these elements of it so that everybody myself included were all in agreement as to what I want and what I'll get and what will happen rather than trying to work all that out here and back an
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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I think there's some confusion here. My current router only expects that it be plugged into a modem that supplying the data. So that's all I would be expecting out of the gateway that the technician installs. Just supply Internet to the ethernet Jack
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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Hello, @user_kwg5l0 can you click the link below and tell me on what step of this process you are unable to do anything and why? https://www.xfinity.com/support/articles/activate-xfi-gateway-app
XfinityThomasC
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Device activate
Yesterday I received an device from xfinity( like modem). today I tried to activate that device, to replace the older one. I was unable to activate the device .. I started the new device but whenever I tried to active using xfinity mobile app. its not allowing me to do anything . if someone from you
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