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Unknown credit report /bill
For the second time from Comcast/Xfinity, I have gone to check my credit score and seen an account in collections from Comcast. Drastically dropping my credit score. I logged into Xfinity account and checked my current and my old account from my previous address both say that I have zero balance and
Question
After going back and forth with Xfinity. This issue still has not been resolved
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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Good evening @vbonline, and thank you for reaching out on our Community Forums—we appreciate your time. I see that your current promotion is about to end and you’re looking for a new offer to help keep your rate from increasing. We&rsq
Promotion ending. Need help deciding next plan.
My promotion period is a little over month. I would like to know the options available to me so that the price does not increase. I am interested in keeping the Internet-only plan with xFi Complete for for unlimited internet and using Autopay with a credit card. I don't mind going to a lower speed p
Question
Unknown credit report /bill
For the second time from Comcast/Xfinity, I have gone to check my credit score and seen an account in collections from Comcast. Drastically dropping my credit score. I logged into Xfinity account and checked my current and my old account from my previous address both say that I have zero balance and
Question
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Billing
Dropping X Finity
Can’t get NBC? Insane. A major free network and we pay the price for contractual incompetence. Xfinity has been getting worse and worse across all the business offerings.
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Channels and Programming
Promotion ending. Need help deciding next plan.
My promotion period is a little over month. I would like to know the options available to me so that the price does not increase. I am interested in keeping the Internet-only plan with xFi Complete for for unlimited internet and using Autopay with a credit card. I don't mind going to a lower speed p
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Billing
@Volsgal, please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, t
Loss of CBS
I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long
Question
Thank you for working with us here on the Community Forums @user_8tox9c —we truly appreciate your time. I’m glad we were able to assist with your request and review the available options for returning your equipment. We hope
Need to cancel move and disconnect service this Saturday
Hi, I need to cancel my move request and want to also disconnect my service this saturday 25th. How would I go about that? Also i have the xfinity flex box how do I return it?
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Loss of CBS
I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long
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Customer Service
@user_v31ubn Please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing
CBS contract dispute
I am not satisfied with my service. I cannot watch some of my favorite shows because of your contract dispute. How can you fix this?
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CBS contract dispute
I am not satisfied with my service. I cannot watch some of my favorite shows because of your contract dispute. How can you fix this?
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Customer Service
Good evening @doc999, and thank you for reaching out on our Community Forums regarding your CableCARD concerns—we appreciate you letting us know. I see that you recently installed a new CableCARD but are missing access to some of your ch
Entitlement sync issue on X1 Terminal (PXD01ANI) - Hybrid CableCard Account
I have TiVo's with a CableCard's that are working perfectly (billing/entitlements are correct). I have a secondary X1 box (PXD01ANI) installed today on the same account that is missing all premium channels (HBO, Marquee). Please perform a "Targeted Refresh" or "Initialize" command on ONLY the PXD01A
Question
I have the same problem on iphone 15 pro over the past two days. adding/deleting email account with imap errors. Can send email but no past or incoming mail is available.
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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Hello @justinroig thank you for reaching out on our community forum. Have you reached out specifically to Apex legends support to see if there has been a fix on their end?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Sorry to hear you're having issues activating your subscriptions user_fw3zrc! Do your subscriptions show on your manage subscription page?
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Thank you for reaching out to our team. I will be happy to take a look at any issue with that Paramount plus app from here. Are you using an X1 box on your TV, or is that a Smart TV?
Paramount Plus access
I am paying for Paramount Plus on my xfinity bill. Have been for months. I have watched Par+ previously on my home TV. But now, for a min of 2 weeks, I haven't been able to get access on the TV. I just now changed my password, and CAN sign in to watch on the internet using my laptop. I went back yo
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@user_s94zqj Thank you so much for taking the time to reach out. We understand how important and sensitive credit‑related concerns can be, and we want to make sure this is looked into properly. Did you happen to have an Xfinity Mobile account as well
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Unknown credit report /bill
For the second time from Comcast/Xfinity, I have gone to check my credit score and seen an account in collections from Comcast. Drastically dropping my credit score. I logged into Xfinity account and checked my current and my old account from my previous address both say that I have zero balance and
Question