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Hello again, @user_t1bymd! We wanted to follow up after that scheduled Trouble Call (tech visit), but we're seeing a "cancelled" status. Did things resolve on their own? Please feel free to respond here, or you may message us directly if we need to d
LIVE AGENT NEEDED ASAP- VIRTUAL ASSISTANT IS WORTHLESS
Hi. I need this escalated beyond basic troubleshooting. My primary X1 box is directly connected by coax and has severe delay on remote response, Guide launch, channel changes, and overall box responsiveness. I have already: changed batteries changed remotes restarted the box run refresh multiple tim
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Cannot recieve emails, but I can send Mail with COMCAST.NET account
Haven't received any email just over a week now
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Customer Service
Same here! Hershey, PA
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
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@XfinityRichard @noelk1 Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public
Internet
Service on the app( when I connect) shows service available at 115% however all things connected show no service!
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Hi Dogslax22! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the complications you've experienced trying to order two 4K Cable boxes. Please know my team is here to help and can absolut
I need a manager
I have been attempting to order a replacement cable box for over 3 days, I have made multiple trips to the local store and they are worthless, I have been on multiple different chats over multiple days, the first agent was supposed to order me 2 4K boxes and only ordered me one, now my existing 2nd
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I did the system refresh again this morning. Apple Tv sign in still says it is not available at this time, try again later.
apps
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
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YW @XfinityCliff !
Can't watch WWE PLE on ESPN app
Through xfinity we are supposed to have access to ESPN Unlimited. In my xfinity subscriptions it shows that ESPN is activated. When I try to open and watch the WWE PLE today I get stuck in this do loop of logging in with my disney plus account to choosing a a package to logging into to xfinity to ac
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@user_14822k what's the corporate office number?
Social Security issue
I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an
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Greetings @user_961eem, a fresh reboot and ensuring that the coaxial cable on securely fastened finger tight on both ends may be enough to get you back to your status quo. How has your viewing experience been over the past couple of days?
Pixelation/Tiling of TV picture following “network enhancements”
Two days ago Comcast/Xfinity notified myself and my neighbors they were completing "network enhancements" in our atea and so our Xfinity services would be interrupted for most of the working day. After service was restored (and I got the all clear notification from Xfinity), I noticed all TV picture
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@XfinityEmilyB @user_k29fm4 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xf
Please help me confirm I have the correct Hitron CODA56 firmware
I followed the instructions to physically connect directly to the CODA56 port, set my static IP address, and cannot reach the modem status page. I have rebooted, reset, reprovisioned, tried different browsers, etc. One possibility is that I am not getting the right firmware pushed to my device.
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@user_0co1u3 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. The xFi Complete for $25 includes the $15 modem rental, advanced security for your wi-fi enables devices as well as unlimited data. I would be more th
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
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@XfinityVianney Sounds mighty familiar there guy.......................
Tv set up
I don't know where to plug the coax cable for my tv into. I already had internet and when that was first installed the installer had to drill a hole into the floor and feed a cable up to the connect the internet modem to because there is no wall outlet in the 1960 built house. I am assuming that wir
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@user_395c22, sorry to hear that resetting and re-pairing the remote didn’t work as expected. Once the optical audio cable arrives, and you’re able to complete the setup, please let us know how it goes. We’re happy to assist further
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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@XfinityQue @user_0co1u3 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
Concern moved here to the Billing help section.
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $12
Question
Hi, I didn't change my user name. I lost all my movies (total of 3 movies)
user_dxhwn2
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2 hours ago
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1
Movies disappeared from my purchases
I got some movies from the rewards program when I was a regular xfinity customer. Now that I transfer from regular xfinity services to "xfinity now" customer, all those movies are gone from the stream app under my purchases. I thought those movies were mine to watch forever. I contacted support via
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