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kpd22 Thank you for reaching out! How did the technician appointment go for you?
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Ongoing XB8 Gateway Network Instability – Request for Advanced Technical Review
Hello, I’m requesting assistance with an unresolved network issue involving an Xfinity XB8 gateway that has persisted across multiple support interactions and technician visits. The problem is reproducible across multiple devices (Mac and Windows) and appears to be network-level rather than device-s
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Your Home Network
Phone not working
I've paid my phone bill I have had them reset my data everything the last 2 days I can't make a call and I cannot send out a text I cannot receive a call or receive a text
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Plan
Can't active peacock and hulu subsciption Note: This comment was created from a merged conversation originally titled Can't active peacock and hulu subsciption
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
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replace our crestron system
I want to remove our Crestron system over our standard cable tv.
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Non-X1 Service
Hi there, @user_99mftr. Thanks for reaching out to us here on the Community Forum. We can check to make sure the connection itself is healthy. As far as basic troubleshooting, you would want to make sure that the device has been updated recently. Hav
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
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user_qhqum5 I'd recommend contacting our Customer Security Assurance team to see why the email continues to be blacklisted. Some information can be found on their website (https://spa.xfinity.com/help), and they can be contacted by phone at 1-888-565
email blacklisted
For several days my Comcast email has been blacklisted. A message tells me my password is incorrect, so I go to settings and reenter my password carefully and correctly, to no avail. Please help me resolve this issue. Thank you!
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email blacklisted
For several days my Comcast email has been blacklisted. A message tells me my password is incorrect, so I go to settings and reenter my password carefully and correctly, to no avail. Please help me resolve this issue. Thank you!
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Customer Service
One other note is that messages can be sent from the mail app but no mail is received.
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
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I will drop Xfinity soon and shopping for solutions now if they do not resolve contract with ABC.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Same problem but none of the above suggestions have helped. iphone 16 pro, ios 26.4.1 mail app - already configured to use imap and has been working for the last few years. Now app keeps asking for impa password then reports it as incorrect. MacBook
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
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user_m89uop Thank you for clarifying that for me. It should only take a few moments to make a payment and I know it's frustrating when errors pop up. Do you have the Chrome app on your phone so we can try to get around the error you're seeing? Once y
Why does the Xfinity mobile app [Edited] now!
Every time I try to go in and pay my bill I get an error message, I mean every time! I know they want the money to keep the service on!
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user_4d8lf3 Hi there! We really appreciate you reaching out, and we completely understand how frustrating that situation would be. If you were told your bill would go down and it either didn’t change or actually increased, that&rs
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
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cancel Disney+, Hulu, ESPN+ bundle
I've tried every means possible to cancel this subscription.
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Channels and Programming
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Data limits ??
Does plan have data limits
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