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Pixelation!!!

The pixelation is most annoying now!! We tried upgrading our router, and it was even worse, so we downgraded again but we still have the same problem.

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I'm having the same issue casting from my Samsung phone. Both the tv and phone are on the same network and the network is functioning correctly. I can cast from YouTube and othe apps, just not the one I pay a ton of $$$ for. It was working fine a few

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ubject: Xfinity Stream App No Longer Casting to My Second-Home TV

I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i

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Rewards ... A rendering error occurred: Cannot read properties of null (reading 'fields'). ... This has been reported to them dozens of times in the past few days, and it's happened in the past as well. If we're lucky maybe they'll fix it sometime b

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3 hours ago

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Coding error

Rewards page click on a Rewards to claim that item I receive the response A rendering error occurred: Cannot read properties of null (reading 'fields'). I have been told xfinity needs to do something with my account. Been trying to claim a Beatle juice movie and a movie rental. Have have seen the be

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Good afternoon user_0ykbtz I will be more than happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locate

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Xfinity Modem Arrived Earlier than my move in date

I’m not expected to move into my new apartment until November 1st and told an agent over the phone I wouldn’t be there until then, however I just recieved a text saying a driver was approaching with my Xfinity order, how do I ensure I’m not charged until November 7th which is the date it’s saying I

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Thank you for connecting with us here in our community, @VitaminB76. We're happy to help. Did you get an email about Perplexity Pro?

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Perplexity

I have Xfinity Internet how do I get perplexity Pro free for a year

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Thank you for reaching out to our team here about that issue with getting that Peacock subscription set up. I know how frustrating that experience can be, and I will be happy to look further into that. Did you have any prior subscription set up with

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Peacock Subscription Activation Error Code: PPG_0017_b8481b7

I continue to try to activate my peacock subscription that is offered through my Xfinity plan, however, I continue to receive an error message saying: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_b8481b7 However, on the Xfinity webpage: https://www

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user_tgooy6 Thanks for reaching out with your concerns! It can take up to 45 days for the discount to apply to your account depending on when in your billing cycle the change is made. You can check your payment method by following instructions found

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Auto pay discount is not reflected

Hi I recently opened an account with Internet service. I initially set up a credit card for auto pay but soon(after a few minutes) corrected that to use a bank account, before the first bill was generated. However, the bill still shows that I don't have the auto pay discount. Can you check that if I

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I've sent a DM 5 days ago. Still no answer.

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Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution

Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold

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I appreciate that additional information, do you know if you know if you currently have your connection setup where there are multiple wireless options listed for the different bands that you can connect to? Or is there one listed name to connect to?

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Casting from stream

The Xfinity Stream stopped being able to find my TVs. YouTube, Edge, and other apps have no problem. This fails on both my Galaxy S26 Ultra & my Galaxy Tab S9.

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Hi there, and thanks for taking the time to reach out here on the community forums, user_0xmi0y! This is not at all the experience we want for anybody when interacting with our technicians, and I truly apologize. We'd be more than happy to take a clo

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Experiences with Rude Technicians

To Whom It May Concern, I am writing this complaint because I have now had 2 awful experiences with technicians that have come out, and I wasn’t even the one with the appointment! The first encounter was on August 26, 2026. My neighbor had called out Xfinity for help with their internet. While this

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Phantom 'Activate Equipment' showing on my Xfinity App dashboard (iPhone)

I have a what appears to be a 'ghost activation' prompt on my iPhone Xfinity dashboard from an unwanted modem that I returned months ago. I hadn't asked for the new modem, but it was sent to me anyway. I never activated it. I returned it and have not been charged for it. I just got a text today from

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KF2417 thank you for using the Xfinity Community Forums page to reach out. Is are you also having any issues with the functionality of the equipment as well?

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X-Fi Pod Making Loud Fan Noise

My Xfinity X-Fi Pod started making a loud fan noise about a month ago. I’ve had it a couple of years. How do I replace it with a new pod?

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email help

My Comcast account stopped working on my Mac and IOS a few days ago. It might be because I am in another country, although I have had no issues with my iCloud or google email accounts. I tried deleting them from both devices and re-adding them, but neither device with accept the password which I ver

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Hi there! gmcgeebusiness. Are you still experiencing issues with your service? We'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct M

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eSIM active but no service for calls/text

I’ve been trying to get in touch through the AI agent but with no progress. I ported my wife's old phone number to xfinity and was able to install the eSIM and still I don’t have service. We've restarted several times and still nothing, the xfinity app still says to restart to set up phone on the li

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Hello @user_m2e6ah, and thank you for reaching out to us on the Xfinity Community Forum. We understand how frustrating it must be to continue running into this after working with the store for the past two weeks, especially after confirming that your

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Trying to upgrade my phone with no luck

I’ve been working with the local XFinity store to upgrade my phone to an iPhone 18 Pro Max for 2 weeks. Every time they submit a credit escalation, it shows up $0. I have an 816 credit rating, all 3 credit bureaus are unfrozen, and I’m a Diamond customer , paying on time every month since 2012. Plea

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Good afternoon user_sb19ym. You have reached the right team. I will be more than happy to look into this for you. I will need some additional information in order to do so.  Please send us a direct chat message with your full name and complet

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Incorrect Final Bill After Cancellation

Hello, I had previously prepaid for Internet through October 10th on my previous monthly bill. As my contract was ending and I had no other affordable options through Xfinity, I cancelled my service in person in an Xfinity store on October 5th. Now I am receiving a bill for $48. I thought that I wou

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Hello there, having your wife as an authorized user would be the best way to have access to your account. If something unfortunately like you passing a way did occur, a power of attorney will be more than enough to have that service switched over to

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Adding Spouse as Joint Account Holder / Survivorship Planning

I’m the primary account holder for our household’s Xfinity Internet, TV, and Mobile services. I’m proactively reviewing our household accounts to ensure my wife can independently manage our services if I become incapacitated or pass away. My wife is already listed as a Manager on our Xfinity account

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user_qzjvkm Thanks for letting us know you are experiencing an issue today!  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.  Here a

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No NFL and Red Zone

What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de

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