Xfinity Community Forum

It all worked really well for almost two months after I installed the new 4k X1 boxes, until last week. All wired and wireless devices stop connecting when the signal goes away. This weekend was pretty good, like the evenings were on Monday through F

MrPandy

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10 hours ago

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Internet drops several times per hour during day, mostly better at night

Like the subject says. Had this problem last year and technician found ancient cable run to house, replaced it and fixed problem. I upgraded a couple months ago to 4K X1 boxes (and therefore all coax splitters have been removed from system), 1 gig internet plan, and home phone. Bought new router and

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Xfinity support

My name is Raven Gilliam at 1469 cobblestone Cir s Mishawaka IN 46544 I would like to cancel my services I no longer need it

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Your Home Network

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Paramount Plus

Hi, I am constantly having issues streaming shows through Paramount plus through Xfinity system. This has been an ongoing issue for me and seems to be an ongoing issue that others have had for years. Has a solution been figured out beyond a bunch of tricks that make it work for a while and then end

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Channels and Programming

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Retrieve my emails

How do I retrieve my emails?

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Flex

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We are paying for a channel (NBC) we no longer get to watch. Missed sports and programming for weeks. Xfinity has no problems raising fees each year but cannot provide reliable programming we are paying for. Every subscriber should get a refund for

user_iczz06

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10 hours ago

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Scripps dispute

Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.

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Xfinity spam filtering is a joke. Almost daily I get email from phishers purporting to be Xfinity and it is absolutely mindboggling that Xfinity can't filter out this stuff. I've redirected most of my email to GMail because Xfinity spam filter

user_5fd3c3

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11 hours ago

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spam

Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:

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Oh, no! That does sound frustrating. Thanks for meeting us here today, @user_apjq0g, about the missed tech appointments. We'll gladly take a closer look into these. Please send us a Direct Message with your full name, and complete service address, so

XfinityLinda

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11 hours ago

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Comcast Technician drove past our house twice and said Sorry we missed you!

We waited for Comcast technician twice today. This is a new build and we told the customer service rep who put that in the notes. We watched the techs drive by without slowing down. Never called and never stopped. Horrible comcast service. So disappointing!

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@user_sea7je also we talked to xfinity customer support 20 times and have written down and recorded all the nonsense they told us from waiting for the phones to be processed in our ware house, we got the phones and you’ll see a credit on your next b

user_sea7je

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11 hours ago

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Deceptive promotion and billing practices

I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I

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we have the same issue. We were promised that our last bill from the previous provider will be paid in full, and for us to receive two $500 gift cards. It’s been 9 months since we mailed our phones to Xfinity. At first they said they got it and just

user_sea7je

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11 hours ago

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Deceptive promotion and billing practices

I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I

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Comcast Technician drove past our house twice and said Sorry we missed you!

We waited for Comcast technician twice today. This is a new build and we told the customer service rep who put that in the notes. We watched the techs drive by without slowing down. Never called and never stopped. Horrible comcast service. So disappointing!

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Customer Service

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Good evening @user_alee0r, and thank you for reaching out on our Community Forums, we appreciate it. On March 31, 2026, Comcast’s agreement with E. W. Scripps to carry its programming expired. Comcast compensates programmers to deliver the e

XfinityAlyssaA

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11 hours ago

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Scripps/ABC Contract

When will the Scripps contract be finalized? And are you issuing credits to customers. I fail to understand why xfinity could not anticipate the contract end and negotiate a fair price in advance to provide continuity of service to customers. The subscription rate is already outrageous. This inconve

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Hello @user_pwd6xh I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary C

XfinityDuron

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11 hours ago

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disconnection of service due to unauthorized and incorrect services being billed from xfinity

Over the course of my service, I was billed for additional services and features that I did not authorize, request, or use. These charges were included alongside my regular internet service fees, which significantly increased my monthly balance without my knowledge or consent. I made multiple attemp

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Scripps/ABC Contract

When will the Scripps contract be finalized? And are you issuing credits to customers. I fail to understand why xfinity could not anticipate the contract end and negotiate a fair price in advance to provide continuity of service to customers. The subscription rate is already outrageous. This inconve

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Customer Service

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Hey there Teke1! I sincerely apologize for the frustration and the conflicting information you’ve received regarding Multiview. I can certainly understand why this would be a let-down, especially when you're just trying to enjoy the games on ou

XfinityQuemekia

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11 hours ago

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Multiview

Why does t any of the xfinity associates understand the multiview feature? I have the new box and can only see 2 games. Cant add games to multiview despite the fact there are many games playing. One escalated support agent tells me my box doesn’t work, another tells they have no idea about this feat

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disconnection of service due to unauthorized and incorrect services being billed from xfinity

Over the course of my service, I was billed for additional services and features that I did not authorize, request, or use. These charges were included alongside my regular internet service fees, which significantly increased my monthly balance without my knowledge or consent. I made multiple attemp

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Billing

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Gracias por reunirse con nosotros aquí en nuestra comunidad, @user_ett2j3. Lamentamos el problema con la tubería rota. Estamos encantados de ayudarte a investigar esto. Necesitaré recopilar información como tu nombre completo y dirección. ¿Podrías en

XfinityLinda

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11 hours ago

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Idalmi

Tengo un problema hace un mes y medio estaban trabajando los contratista de Comcast y abrieron un hueco en mi propiedad ellos no pidieron permiso bueno el problema es que se me está tupiendo todos mis servicios porque rompieron la tubería y ahora nadie responde

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Hello @Barbara_crespo, I want to start off by saying I absolutely hate to hear about the issues and frustrating you have endured today. Here at Xfinity we educate are customer about our great promotions, and help them understand the value in our serv

XfinityDuron

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11 hours ago

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Unauthorized Line

I had a very uncomfortable experience today at the new Xfinity Pooler, GA location. i went in looking to purchase a new phone for my daughter because she broke the charging port. The new phone was meant to be a replacement for her existing one. I have a family account with 4 lines (my husband, mysel

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PLEASE RETURN WXYZ BACK TO XFINITY!!!!

user_h2irbi

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11 hours ago

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Return TV programing WXYZ Detroit

I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .

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I need a direct message to reverse everything the new state member did today at the Pooler, GA store. I was never informed the tablet required an additional line for $20.

Barbara_crespo

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12 hours ago

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Unauthorized Line

I had a very uncomfortable experience today at the new Xfinity Pooler, GA location. i went in looking to purchase a new phone for my daughter because she broke the charging port. The new phone was meant to be a replacement for her existing one. I have a family account with 4 lines (my husband, mysel

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Unauthorized Line

I had a very uncomfortable experience today at the new Xfinity Pooler, GA location. i went in looking to purchase a new phone for my daughter because she broke the charging port. The new phone was meant to be a replacement for her existing one. I have a family account with 4 lines (my husband, mysel

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Customer Service

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