Xfinity Community Forum

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My bill

What am I being charged for

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Devices and Equipment

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Also, a follow up: I figured out how to direct message someone, in principle. But in practice, this website is so buggy that it doesn't work. For example, I want to message XfinityShawn, who I see to be active this week, and have helped with this bef

user_lw62sl

commented

4 hours ago

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How am I supposed to setup/activate my Now internet router without the app?

My phone can't use the xfinity app. I need to activate my NOW internet. I have the xfinity gateway set up and working fine besides this. When I try calling the numbers that I have found online to do this, I can't get through to anyone that will help me (I can't get through to a human, at all). From

Question

Good afternoon, @user_v3iqus and thank you for reaching out to us on our Community Forums to report the temporary cable line on your property that needs to be buried. We appreciate you bringing this to our attention, and we can certainly help get thi

XfinityAlyssaA

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4 hours ago

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Underground Cable Replacement

Current underground cable is obstructing construction of a new building foundation. The underground cable must replaced and relocated. Contacting [Edit: phone number] is unsuccessful in resolving this issue. Please provide assistance with this request.

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Good evening user_3b75d8. You have reached the right team. I will be happy to assist you further. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support

XfinityJon

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4 hours ago

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I need customer service

How do I talk to a human at xfinity. This is the worst experience ever. I had to replace my electrical meter and my electrical panel for my house I have no Internet because they had to disconnect the wire on the outside that went into the electrical meter panel I need someone to reconnect it so I ca

Question

I'm having the same problem! Now I've confirmed that the Xfinity settings are correct...

dlwlgarr

commented

4 hours ago

to the conversation:

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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Hello @user_il2qjc thank you for letting us know you are also having this issue. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top righ

XfinityAbby

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4 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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I need customer service

How do I talk to a human at xfinity. This is the worst experience ever. I had to replace my electrical meter and my electrical panel for my house I have no Internet because they had to disconnect the wire on the outside that went into the electrical meter panel I need someone to reconnect it so I ca

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Customer Service

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I have a temporary cable that was fixed in February. It needs to be buried and I have not had any success contacting anyone at xfinity. The village I live in told me I have 2 weeks before I start getting fined. If you guys cannot take care of this I

user_v3iqus

commented

4 hours ago

to the conversation:

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Underground Cable Replacement

Current underground cable is obstructing construction of a new building foundation. The underground cable must replaced and relocated. Contacting [Edit: phone number] is unsuccessful in resolving this issue. Please provide assistance with this request.

Question

Thank you, @user_x0rslt, for confirming that you did not review, confirm, or approve the quote. We’re happy to take a closer look at your account and see how we can help resolve this. To get started, please send us a Direct Message with your

XfinityAlyssaA

replied

4 hours ago

to the conversation:

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

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‘SOS’ signal — problem transferring cellular to Xfinity

I’ve tried numerous ways to get help — I switched from T-Mobile to Xfinity cellular and can’t get a signal. The Xfinity app doesn’t help and I can’t make phone calls.

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Network

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user_qjrp7y Thank you for reaching out to us here to let us know you are having trouble logging into Peacock and ESPN. Have you already activated the bundle by following instructions found here https://www.xfinity.com/support/articles/streamsaver-off

XfinityBrianH

commented

4 hours ago

to the conversation:

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Peacock and ESPN unlimited

I can't sign in to Peacock or ESPN unlimited and they're both on my account

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I did not review, confirm or approve the quote. The agent said he was deleting the quote. Obviously it did not get deleted. The Xfinity agent states he can't figure out how to delete the quote. Now my bill is the $153. It nee

user_x0rslt

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4 hours ago

to the conversation:

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

Question

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I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’

user_il2qjc

commented

4 hours ago

to the conversation:

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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WPTV NBC affiliate

Where can I watch NBC Nightly News on NBC? WPTV doesn't broadcast any shows because of their contract dispute with Scripps.

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Channels and Programming

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Getting ABC back on Xfinity

PLEASE GET ABC BACK ON MY XFINITY HARFORD COUNTY. I HAVE BEEN A LOYAL CUSTOMER FOR OVER 30 YEARS. PLEASE GET ABC BACK. THANKS

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Channels and Programming

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remove wires and exterior box

I am re-siding my house this summer and I need the unused coax cable and exterior box removed from my house. I AM NOT an existing customer, so I don't have an account number.

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X1

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How am I supposed to setup/activate my Now internet router without the app?

My phone can't use the xfinity app. I need to activate my NOW internet. I have the xfinity gateway set up and working fine besides this. When I try calling the numbers that I have found online to do this, I can't get through to anyone that will help me (I can't get through to a human, at all). From

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Your Home Network

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It's so weird. It's as if those channels have been pirated by another station. It is a paid commercial network selling things like Aetna insurance, Cindy Crawford makeup, etc. Comcast is scheduled to make a tech visit next week to figure it out. Thei

user_k42276

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4 hours ago

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What happened to shop lc?

Why can't I find shop lc on my TV lately?

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Again, Xfinity is missing the point of my post and others here as well.

user_g0tusu

replied

4 hours ago

to the conversation:

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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user_s61e97, sounds great. We support Xfinity Forums, X, Facebook, Reddit, and many more - so there may be a delay in response depending on current intake - please be patient with us as we receive hundreds to thousands of messages a day. We are here.

XfinityQue

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4 hours ago

to the conversation:

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Bill Increase by 33.7 percent

I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit

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