Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (455.3K)
user_gy79pn Hi there! Thank you for reaching out. Please go here to view step-by-step instructions on how to set the language back to English.
Change comcast.net email settings
My Comcast.net email is now all in Spanish. How do I change it back to english?
Question
user_4k2rhi Thanks for reaching out for help with closing your account. Sorry to hear you will be leaving us, but we can certainly assist you with your request here. Can you send us a direct message with your full name, name of account holder (
How to cancel Xfinity internet service without scheduling a call?
I would like to cancel my internet service, but not able to receive or make a call. Is there a way to do it online without calling?
Question
bobg3723 Thanks for reaching out for help with your concern. I'm not sure I'll be able to do much though as we can only troubleshoot service issues, and it looks more like the issue is with an app for a specific device. To confirm is it just that spe
Has anyone been able to detect their Reolink Elite Floodlight WiFi with Xfinity's XB7 Gateway?
I've been unable to get my Android smartphone to detect any device through Reolink App. I have Reolink's Client for Windows installed on my tablet. I have split my Xfinity's XB7 Gateway into 2.4Ghz and 5Ghz, but I haven't adjusted any encryption settings, security blocks, permissions on my Android s
Question
@user_lotg3w Thanks for bringing your concerns to our attention. Our team is here to help. Is the device still there? Has this happened before? I recommend removing that device from your network. As a safety measure I suggest changing your Wi-Fi&nb
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
Question
liliwings Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the equipment you currently have and make sure you have the setup you want. Please send a Direct Message with your full name and address. He
Looking for help with backup battery modem for landline.
Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years. When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the mode
Question
Xfinity disconnected service randomly
So I make my payment on time every month. We had a payment set up for this month and ended up paying early. Which normally thats no big deal. But then we were double charged. So charged twice in the amount of 174.76. When contacting xfinity to get a refund for the extra that was taken we didn't hear
Question
•
Billing
Good morning @user_kdrrzs, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the TV, but you have come to the right place for assistance with this. As
Tv Remote
I cannot get my TV to work. I have changed batteries and tun it off..took batteries out and pushed power button for 60 seconds. And pushed all the buttons out batteries back in. I had one channel,fell asleep and screen safed comes on..I usually push extra and clears it and the channel comes back on.
Question
How to cancel Xfinity internet service without scheduling a call?
I would like to cancel my internet service, but not able to receive or make a call. Is there a way to do it online without calling?
Question
•
Customer Service
Closed
Language settings inComcast.net email
All emails in my Comcast. et account are in Spanish, I need them in English. How do I chage language settings and where're they located in the email app?
Question
•
Sign-In and Account Management
Change comcast.net email settings
My Comcast.net email is now all in Spanish. How do I change it back to english?
Question
•
Xfinity App
Need a replacement
My puppies had nibble away on the internet and cable power cord can I get a new one please
Question
•
Customer Service
I just got it too.. that’s scary
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
Question
Ongoing connection issues
TV, internet, wireless, etc all services. This saga started back in mid February when YOU emailed ME that "we're having some problems ...". Then I get I get almost everyday follow-ups "you're all set" and "we need to make some more critical repairs". Over a month with no reliable service! This is to
Question
•
It has been a very long time now.
This is regarding Xfinity mobile. It has been over a month since they said I will receive the refund on my card and they have yet to fix the monthly bill. It's getting to almost a full year of service and I've been getting the runaround several times from the agents; promising a supervisor will call
Question
•
Plan
Overcharge without explanation
Xfinity overcharged me $30 on the month of January 2026, it doesnt even included how i came up with that amount. So I contacted them, they gave back $30 as a “credit” . surprisingly, the $30 amount is just carry over to the next billing cycle. So it all adds up. They never resolved this issue
Question
•
Plan
Has anyone been able to detect their Reolink Elite Floodlight WiFi with Xfinity's XB7 Gateway?
I've been unable to get my Android smartphone to detect any device through Reolink App. I have Reolink's Client for Windows installed on my tablet. I have split my Xfinity's XB7 Gateway into 2.4Ghz and 5Ghz, but I haven't adjusted any encryption settings, security blocks, permissions on my Android s
Question
•
Accessibility
Hello @LolliDolli27 I am sorry to hear about your double payment and the disconnection. We will need to access the account fully to see exactly what is going on. But our team can certainly assist with getting things moving towards a resolution for yo
XfinityMatthew
commented
4 hours ago
to the conversation:
0
0
Xfinity disconnected service randomly
So I make my payment on time every month. We had a payment set up for this month and ended up paying early. Which normally thats no big deal. But then we were double charged. So charged twice in the amount of 174.76. When contacting xfinity to get a refund for the extra that was taken we didn't hear
Question