Xfinity Community Forum

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Issue with cable

Picture is pixelated and sound cuts out when that happens.

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Customer Service

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Thank you for all your work in helping me, but I ended up going through comcast tech support and got it back that way, thank you again for your help.. I appreciate it.

user_avzme1

replied

5 hours ago

to the conversation:

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I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?

I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just

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I already had a peacock subscription but tied to the same email address

user_3befgj

replied

5 hours ago

to the conversation:

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Peacock Premium Error

I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity

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Router blinking yellow at start up

My router is blinking yellow when I try to start it up. I’ve tried all the gateway connections in my house, tried a different cord, and had xfinity run new lines to my place. I am still not getting a connection and am unsure of where to go from here.

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Your Home Network

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Good afternoon @user_kqksnb. Are you using the default iPhone Mail app or something else?

XfinityRaf

commented

5 hours ago

to the conversation:

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help with email on iphone

my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.

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Thanks for confirming! How long it has been since you removed the secondary user from that account?

XfinityJeniece

replied

5 hours ago

to the conversation:

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Email change associate with another account

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

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@user_opxoe1 Hello thanks for taking the time out of your day to reach out, Have you tried resetting your password? Can you log in at Xfinity.com/Email

XfinityKam

commented

5 hours ago

to the conversation:

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Can’t get email

Password incorrect. Enter password for IMAP account MY COMCAST ACCOUNT

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Can’t get email

Password incorrect. Enter password for IMAP account MY COMCAST ACCOUNT

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Customer Service

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I can’t connect to my Xfinity now on my phone

It’s not letting me connect and I just bought service, I’ve tried unplugging and plugging in my router, I’ve tried forgetting the WiFi, but I still can’t connect.

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Your Home Network

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Moving my service to my new adress

I moved over the weekend and need my Internet moved here too

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Email

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XS

Requesting Corporate Digital Care Team Supervisor Assistance for Home Internet Situation

Greetings, while I have used Xfinity Assistant and even chatted with reps in the main app, they do not appear to understand my situation at all. After fully explaining it, they still circle around and answer additional questions that completely contradict my situation. I would like the correct infor

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Your Home Network

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user_ob86ct Thank you so much for stopping in for help with your connection issues. For network-related issues, escalations would start at the tech level and be submitted while on site to the networking team for the area. How long ago was the most re

XfinityAmandaB

commented

5 hours ago

to the conversation:

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Node Congestion

I am posting to request an escalation to the local network engineering/plant team. I am experiencing severe upload latency spikes and constant lag that makes online gaming completely impossible. We have already tried troubleshooting everything at the apartment level: * Multiple Xfinity techs have be

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I do not even know? Maybe two years since I moved.

user_q6ofxm

replied

5 hours ago

to the conversation:

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Email change associate with another account

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

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Good afternoon @user_zzlpdi. Is this damaged equipment in your front or back yard?

XfinityRaf

commented

6 hours ago

to the conversation:

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Damaged cable box

I discovered a damaged cable box in my yard. Could someone take a look and cover the box? Edit [Customer Info]

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Hey there, @user_q6ofxm, thanks for reaching out through Xfinity Forums regarding your email address. I definitely understand the importance of getting your email address added to your account. How long has it been since you deleted the secondary acc

XfinityJeniece

commented

6 hours ago

to the conversation:

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2

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Email change associate with another account

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

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Damaged cable box

I discovered a damaged cable box in my yard. Could someone take a look and cover the box? Edit [Customer Info]

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Customer Service

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No, I’m trying to do this within the iPhone mail program in order keep my messages sorted. If I choose to “add a mailbox” I get a server error and no folder appears. This is only in the iPhone mail app.

krv123

replied

6 hours ago

to the conversation:

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Creating mailboxes on iPhone email program

Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I get some kind of “server error” when trying to add a new mailbox! im tryi

Question

U

Email change associate with another account

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

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Sign-In and Account Management

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@user_lc2xj3 Wish to not to be in this community forum would like to be remove Due to system limitations, we are unable to delete profiles from the forums. However there are 2 options: You can go into your profiles and uncheck

Again

commented

6 hours ago

to the conversation:

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Email

Wish to not to be in this community forum would like to be remove

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@krv123 Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I g

Again

commented

6 hours ago

to the conversation:

0

2

Creating mailboxes on iPhone email program

Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I get some kind of “server error” when trying to add a new mailbox! im tryi

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