Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (419.7K)
@user_r4rfzq I was investigating further and found a post on the Apple site titled: Fixing Comcast email since the move to Yahoo on Mac Mail. I know you mentioned it being Apple Mail, but wanted to see if the steps outlined on that post may also help
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
user_artlhc I am so incredibly sorry to hear about the frustration and stress this has caused you over the last few weeks. It sounds completely exhausting to deal with phone number issues and billing errors, especially when you feel like you aren't b
Account help
Xfinity is by far the worst customer service I have ever experienced! they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they s
Question
@N8Dogg408 Thanks for letting us know. Can you please direct message me your first and last name along with your full service address so that I can assist more.Here's the detailed steps to direct message us:• Click "Sign In" if necessary•
Nintendo Switch 2 will not connect
My Switch 2 is the only device that will not connect to my internet, let alone even locate my network at all. It previously connected to my old router (albeit with similar issues) but I was just sent a new one this week, an XER10 model, and now it’s gotten tremendously worse. Any suggestions? I have
Question
My phone is not working
My phone went out yesterday afternoon. I checked my bill shows 0 due
Question
•
Customer Service
user_34qr7u Hello and thank you for reaching out via our Xfinity Community Forums. I am so incredibly sorry for the repeated loss of service you've experienced, especially with the holidays. I completely understand how frustrating it is to have your
Outages....
My Internet was out yesterday for 14 hrs came back out on at 1:45 am and now again it's out 2 days before Christmas. You have your incompetent sub contractors sitting in their trucks having lunch instead of actively troubleshooting the issue. Ridiculous. Apparently customer satisfaction is not on yo
Question
Billing Increase
Hi, recently in the past couple of months, my bill has increased from $55/mo to $65/mo. I have received no explanation or advanced warning. Please let me know what I his increase is due to & please provide a refund for the excess billing if this is a mistake. I would have liked the option to opt out
Question
•
Billing
Retention dept
Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard
Question
•
Customer Service
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
Question
•
Your Home Network
Switched from verizon to xfinity and was promised a great plan + a military active duty bonus + having old line paid off but lied too.
As the title says I was told on the phone my old verizon plan would be paid off in full and I could migrate to xfinity. As well as not having to pay a bill with xfinity until next year. However I have been receiving a bill for $980 dollars and some cents which is ridiculous, and my xfinity app says
Question
•
Customer Service
Using WiFi, it’s a handheld console. I’ve tried power cycling the router, restarting the console, ensuring the password is correct, etc. I’ve tried being a foot from the router and outside of the apartment. The console is picking up just about every
Nintendo Switch 2 will not connect
My Switch 2 is the only device that will not connect to my internet, let alone even locate my network at all. It previously connected to my old router (albeit with similar issues) but I was just sent a new one this week, an XER10 model, and now it’s gotten tremendously worse. Any suggestions? I have
Question
XfinityBillie, the instructions for notifications do not work. As pointed out by other users, if one uses Comments (instead of Reply), then maybe one is notified. However, forget about it. Your advice is: "to follow the directions". This whole threa
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
user_xfinity_user Welcome to our community forum! You've reached the perfect place to get help with any questions you have regarding your Xfinity experience. What troubleshooting steps have you already tried? You can find some helpful troubleshooting
Some channels won’t work on app
I am trying to watch CNN on the Xfinity app on my phone as I normally do. However, when I click the icon for the channel, it just blinks and stays on the same page. It won’t open up the channel. I also cannot find it or many other channels on my live tv page. Other channels seem to work fine though.
Question
candyc I appreciate you keeping us posted so we can make sure you're able to send and receive Emails. Please log into your Email account here and let me know which step of the process you run into the issue.
can't receive or send email
I posted in Nov I could not send or receive email. Problem seemed to clear up on it's own for a few days and now it's been the same issue for past 3 weeks. I hope someone can help me with this issue.
Question
@XfinityAlyssaA , tk you for response. I am using comcast email and I receive no errors messages.
can't receive or send email
I posted in Nov I could not send or receive email. Problem seemed to clear up on it's own for a few days and now it's been the same issue for past 3 weeks. I hope someone can help me with this issue.
Question
Apartment In-house Cable Disconnected
A Xfinity Installer came to install internet service November 1 in our apartment. He could not complete the job because he could not locate the cable from the wiring closet to our unit. He put in a request for another “special” unit to resolve the issue and install a new cable if needed. About Novem
Question
•
Your Home Network
https://www.xfinity.com/support/phone/getting-a-new-battery/
Battery backup for Modem
I am wanting to find out if there is a backup battery for my xFinity Modem. If so, what does it cost? Are there different options for backup batteries or just one?
Question
Happy holidays @user_8zqz7j We know that any service disruption can be frustrating. Our team would be happy to look into the service issue. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click
Outage
I don't care that it's Christmas. Someon3 who is getting paid 6 figures needs to go to work and fix this outage. You had no problem taking my automatic payment today. My kids can't play their ganes they just got, we can't watch Christmas movies, and we are going to miss the Stranger Things finale we
Question
Thank you for sending us a direct message, @user_ryuogh! We were able to look into things and determine why the installation charge was added, but we were happy to cover that cost for you, under the circumstances. I really appreciate your efforts to
$100 installation fee
I have been an Xfinity customer for about 7 years, and for the most part I have always been satisfied with the service. Recently, I moved to a new address, and during the process of transferring the service from one address to another, we found that we could not connect to the internet. After being
Question
@user_9jjsn6 I'm sorry to hear of the experience you had. Our team can help! Can you please direct message me your first and last name along with your full service address so that I can assist youwith your account changes. Here's the detailed steps t
XfinityKei
commented
10 hours ago
to the conversation:
0
1
Retention dept
Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard
Question