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Increase Device Credit Limit
I would like to increase the device credit limit. How does one go about doing that?
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Devices
I am also having this problem with apple products-iphone, ipad and mac. My phone email updates when I am not on my home wifi, but at home I get an error message that my ip address is blocked. Please help!
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Channels and Programming
Hi there, @brockhouse! Thanks for reaching out about your data usage. There is no known issue with the data meter so this will need to be further investigated. Have you called 1-800-XFINITY (1-800-934-6489) to speak with our Customer Security Assuran
Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
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If you are using a Comcast rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool
Modem
I put the wrong settings in my new modem today and it will not work at all. Trying to set up 2.4g and 5g network.
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@XfinitySara Just an FYI, I do not have the LiveTV channels on ANY of my devices. I can't get them on my TV, phone, tablet or laptop. And my phone, tablet and laptop are not connected to the Roku stick. So, if I am able to fix the issue
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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is my deceased wife's email account active?
My wife passed in July, 2023. Has her email address been deactivated?
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HOW [Edited: Language] DO YOU SPEAK TO A HUMAN
How is it possible to speak with a employee at xfinity?
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Customer Service
Comcast or Xfinity support…please read the description. Like others, I enter the password and Apple Mail or Gmail is fine for a day or two, then it pops up again asking for the password again. The third party apps save all the correct credentials (EV
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's done by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91
Incorrect Public IP Geolocation (Shows Ashburn VA Instead of Morgantown WV)
Hello, I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly. My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to: Ashburn, VA New York, NY Newark, NJ This causes websites, maps, weather services, and search engines t
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Wi-Fi router
I was told my router would be here today and it’s not. Where is it at
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Customer Service
Xfi Pods intermittently cutting out and reconnecting minutes later.
Hello, I have seen some other posts on this forum about Xfinity Xfi Pods periodically cutting out then reconnecting but I couldn't locate the necessary solution. I am experiencing this issue with my Xfi Pods currently, the connection to my Gateway is most always very good, but quite often my Xfi mes
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Your Home Network
Hi there, @user_i39jse! You are at the right place for further assistance with your voicemail box. I do not see this as a known issue affecting multiple customers. Can you tell me when this began? Have you tried any troubleshooting steps such as rese
When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
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Unable to view email attachments
I am unable to view email attachments without having to download the attachments. The viewer feature does not work. When will this bug be fixed?
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Okay, thank you for that information. We can take a look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Dire
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
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Modem set up fine. Did not go through the app. Just followed instructions with the equipment
We have a new modem and a new cable box that we cannot get to work. The modem works, but not the cable box.
we were giving a new modem. We set it up. We are also given a new cable box. We took the old box out and installed the new box. We cannot get any instructions on the TV after pointing the remote at the box. Our TV goes through a receiver. How do we fix the situation
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Service outage
Hi. I’ve had multiple internet outages for three weeks now in Salem, OR. The service keeps going down for several hours on different days, and the outage is still ongoing. I’m requesting an account credit for the continued downtime.
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