Xfinity Community Forum

Thank you very much for reaching out to our team here about that billing issue. I am sorry to hear about that experience so far, and I will be happy to take a look at that issue from here. Can you send me a direct message with the full name and compl

XfinityJohnG

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3 hours ago

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Billing issues

I paid my bill on the Xfinity app, but when I paid there was nothing due, but when I go to the regular screen of the billing, it was telling me I was still owing money and my service were suspended, but I got a confirmation number. What is going on with the app right now or what issues are going on

Question

I do hate to hear about the exposed cables at your location. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? For forum direct message - To send

XfinityDuron

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3 hours ago

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Exposed cable in side yard

I called a few days ago to report exposed line in my side yard. I just noticed a second area of exposed line close to my fence. I was told I'd get an email from Xfinity about this but have yet to receive anything. Is there an email I can submit these photos?

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Chat

Ordered a new chip for a phone that I want to add. It was being sent in the mail but still have not received it

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Devices

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Hi there, @user_u20q4b! Thanks for taking the time out of your day to reach out about the overhead line. We are glad to further help with getting the line moved. Please send us a direct message with your full name and complete service address to &ldq

XfinityRay

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3 hours ago

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Overhead Comcast line needs removed

Hello, I have an old rotten utility pole on a small easement. The pole used to feed power to my house and at one point it looks like Xfinity attached to it to feed the neighbors house. The pole is in bad shape and the utility company has approved me to take everything underground and remove the pole

Question

Hi user_myg3nd, thanks for taking the time to reach out here on the forums! I'm sorry that you've been running into audio issues on the Tennis Channel. If rebooting hasn't done the trick, and if the audio cuts out sporadically, it's possible that you

XfinitySean

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3 hours ago

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

Question

I do understand that this can be a huge inconvenience, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? For forum direct message - To send a

XfinityDuron

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3 hours ago

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live agent

Extended outage going on 2 weeks here and no update. Xfinity Assistant just says we will let you know when it is resolved. Whole area is out, but my cable was ripped off the utility pole by a fallen tree and need to get that repaired. Any way to get a live person to get this setup?

Question

Hello there @user_h1mu1b, can you share with me exactly what you are looking to be eligible for, so I can further assist.

XfinityDuron

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3 hours ago

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membership benefits

I don't understand why I am not eligible. I have xfinity internet and am the primary user. No help from the AI assistant

Question

Exposed cable in side yard

I called a few days ago to report exposed line in my side yard. I just noticed a second area of exposed line close to my fence. I was told I'd get an email from Xfinity about this but have yet to receive anything. Is there an email I can submit these photos?

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Customer Service

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is there a way to make my Xfinity mobile voicemail pick up sooner?

Currently my Xfinity Mobile voicemail picks up after five rings and I would like to reduce to my Xfinity Mobile voicemail to pick up after three rings

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Network

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I have the same issue. Tried about every avenue I could think of with no luck.

user_37wt4v

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3 hours ago

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Unable to activate/redeem Peacock perk

I’ve received multiple emails about an unclaimed Peacock perk because I’m an Xfinity Platinum member. However, when I click on the link to claim and activate it, there isn’t an option for Peacock in my subscriptions, the Xfinity StreamStore, or in the rewards/perks page. I received the most recent e

Question

Residential equipment can't activate on lines coded as business addresses in our system.

XfinityQuemekia

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3 hours ago

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Wrongful Charges on my account

I had a business address. I wanted Xfinity home internet, and have a business address for billing, and told the Xfinity store on Miller Rd in Flint Michigan that it was a business address. They said it was fine, gave me the system, and sent me on my way. The device could not be set up properly, and

Question

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It had nothing to do with the business address. If no one cared in the first place, and I had coax access as well as being in a service area, why would it not work? That makes no sense.

user_337056

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3 hours ago

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Wrongful Charges on my account

I had a business address. I wanted Xfinity home internet, and have a business address for billing, and told the Xfinity store on Miller Rd in Flint Michigan that it was a business address. They said it was fine, gave me the system, and sent me on my way. The device could not be set up properly, and

Question

What process are you taking to activate your Peacock Premium subscription supplied by us?

XfinityBradM

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4 hours ago

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Peacock activation

Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.

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@XfinitySean Is this something you can help me with also? I have had a ticket in at Peacock for 12 days and spent 1.5 hour on the phone this AM with Xfinity support with no resolution.

DNeinstadt

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4 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

We're sorry to see you go @user_ec9535! Moving multiple services at once is a complex process, and getting conflicting information from different companies only adds to the difficulty. If you're still experiencing issue 1 and 3, let us know. You reac

XfinityQuemekia

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4 hours ago

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Nightmare trying to transfer mobile phones from Xfinity to T-Mobile

I am in the process of un-bundling my packages - internet, land-line phone, mobile phones, television - that has been in the hands of Xfinity for 2 decades. They call me a Diamond member but I have been treated like [Edited: "Language"]. I started with transferring my mobile lines (2) and home inter

Question

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Billing issues

I paid my bill on the Xfinity app, but when I paid there was nothing due, but when I go to the regular screen of the billing, it was telling me I was still owing money and my service were suspended, but I got a confirmation number. What is going on with the app right now or what issues are going on

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Billing

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@XfinityJeniece thanks for getting back. symmetric plans appear if I’m in the app and do Manage my Plan/Change Speed. somewhat confusingly, that page lists a symmetric 1g/1g as “my current” as well as the option to change to a 1g/1g plan. &n

Cookits

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4 hours ago

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Service speed availability

My service is currently 1g down/35m up. In the app, I now see plans which are 1g symmetric up/down. Does that mean it is available in my neighborhood, or just a tease? How can I find out for sure?

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Overhead Comcast line needs removed

Hello, I have an old rotten utility pole on a small easement. The pole used to feed power to my house and at one point it looks like Xfinity attached to it to feed the neighbors house. The pole is in bad shape and the utility company has approved me to take everything underground and remove the pole

Question

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Customer Service

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Thank you for posting on our community forums for assistance, user_f25uot. We can help with scheduling a professional installation for you. Could you please send our team a Direct Message with your name and service address? Our team can take a furthe

XfinityDilary

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4 hours ago

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Technician

I don't have an outlet for the coax cord and I can't figure out how to get a hold of a technician to set it up

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Technician

I don't have an outlet for the coax cord and I can't figure out how to get a hold of a technician to set it up

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Customer Service

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