Xfinity Community Forum

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Yall already tried and said its on your end.....

user_9j7mb0

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4 hours ago

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U

Dvr not working

My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i

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Whatever they did wrong they need to reverse it back. Im seriously considering looking for another serive provider. Seems like they hoping people will just forgot about the issue.

user_9j7mb0

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4 hours ago

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U

Dvr not working

My xfinity dvr service has been out since april can't record shows from X1 box but they appear in the app. Was told this was system wide and would be fixed shortly that was back in April. Not understanding how this issue is still not resolved its been very frustrating to lose this service and find i

Question

I'm firing Xfinity Mobile

Long story short...I've spent 2 months trying to get the appropriate promotion applied to my upgraded phone order. Was constantly told to wait and the appropriate credit would show up. Today, they told me to go into the store (in Tigard, Oregon). After an hour it was decided that the order was enter

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Devices

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Hey there, user_p8ln1q! Thanks for taking the time to bring this important issue to our attention. I am sorry to hear that you are having trouble with your Peacock subscription, as indicated by an email notification received. You have reached the rig

XfinityNatalie

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4 hours ago

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Peacock

I got an email today saying my Peacock account has been canceled. I did not cancel it. What gives?

Question

I tried calling for help but the "phone bot" hung up on me.

NasusN

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4 hours ago

to the conversation:

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You can't make this change right now. We need to verify your contact information.....

When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e

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I have reason to believe someone has gotten access to my Comcast account, so this is critical. I have got to change my password and add 2 factor, but it won't let me.

NasusN

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4 hours ago

to the conversation:

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You can't make this change right now. We need to verify your contact information.....

When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e

Question

I have tried 2 different Mac computers, the browser on my iPhone and the Xfinity app on my iPhone and I get the same problem on every device.

NasusN

replied

4 hours ago

to the conversation:

0

You can't make this change right now. We need to verify your contact information.....

When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e

Question

I changed to Xfinity mobile and it has been a nightmare. From the time I recieved my new phones til now I have spent countless hours on the phone and am still not totally set up. What a horrible mess and experience it has been.

carol_denney

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4 hours ago

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Comcast is making my decision to cancel so easy

My internet service has been intermittent since last Saturday. Technical contractor shows up 2 hours late today and tells me my now 60Mbps download speeds are “fine”. He claims he will report my problem to the maintenance department but enough is enough. After 20+ years as a customer, looks like Com

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The great news is that the Xi6 box actually runs a sleek version of our native X1 system instead of the third-party app. Because it behaves just like your current DVR box, you get that same unobstructed, clear view whenever you pause or scan through

XfinityQuemekia

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4 hours ago

to the conversation:

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XG1v4 Reliability?

I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa

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my account

where can i see my bill

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Xfinity Stream Website

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Peacock

I got an email today saying my Peacock account has been canceled. I did not cancel it. What gives?

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Customer Service

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U

I have the same problem. I was happy with my previous gateway but Xfinity told me I should upgrade. When I got it, it took over an hour with support to make it functional but then I could no longer login to the admin tool. I may be able

user_67938a

commented

4 hours ago

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admin access to XB7 modem for static IP address

My Xfinity XB7 gateway previously allowed local admin login at 10.0.0.1. I had swap it recently because it was discolored due to showing overheating I guess. The new modem does not allow me to login as Admin. I need to assign static IP addresses to some devices connected as LAN. It now forces me to

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Are you currently using a PC or mobile device when experiencing this issue, NasusN?

XfinityNatalie

replied

4 hours ago

to the conversation:

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You can't make this change right now. We need to verify your contact information.....

When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e

Question

This Xi6 discussion is going off-subject a little bit, but it also happens my next area of inquiry. I am thinking about transitioning away from an Xfinity X1 / XG1v4 DVR's to using the Xfinity Stream App option running on either Xi6 or a ROKU Ultra b

bbdude

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5 hours ago

to the conversation:

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XG1v4 Reliability?

I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa

Question

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It's a ARRIS SURFboard Model SB6141, I think I got that from AT&T store a couple of years ago.

user_lsmgn4

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5 hours ago

to the conversation:

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U

Do I need to upgrade my MODEM?

Hello! I just upgrade my internet service from 250Mbps to 1000Mbps, through online account management. But my download speed stays at 250Mbps, I'm wondering do I need to upgrade my MODEM to actually get the 1000Mbps? Thanks!

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Audio dropouts

I live in North Aurora and have experienced the same issues with 188 dropouts. Have replaced equipment on my end with no charge. Xfinity apparently has no interest in providing consistent service.

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Channels and Programming

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Hi, I just did that and it didn't help. I still have the problem.

NasusN

replied

5 hours ago

to the conversation:

0

You can't make this change right now. We need to verify your contact information.....

When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e

Question

Greetings, NasusN! Thanks for posting on our XFINITY Community forum with your account contact update issue. Rest assured, you have reached the right team to assist you! Could you please try clearing your cache and cookies history from the web-browse

XfinityNatalie

commented

5 hours ago

to the conversation:

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10

You can't make this change right now. We need to verify your contact information.....

When I log in to my Xfinity account online, it asks me to add a personal email to secure my account. When I try to add another email address, it says "You can't make this change right now. We need to verify you contact information to keep your account secure. Make sure to add your phone number and e

Question

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I'm really frustrated because I can't find my plan information on what's included. Basic info

user_pg64ys

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5 hours ago

to the conversation:

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U

Chat transcript

I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?

Question

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Yesterday I closed it after I clicked download, but nothing happened. It had info I cant find on app. Example: I can't find what plan I have with change. It shows searching forever

user_pg64ys

replied

5 hours ago

to the conversation:

0

U

Chat transcript

I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?

Question