Xfinity Community Forum

Hi there, @user_ok165c thank you for sharing your experience. I can completely understand why you're feeling frustrated and disappointed. Being told multiple times that your device credits would be applied, only to continue waiting month after month

XfinityRichard

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2 hours ago

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Xfinity is a scam.

Xfinity is a huge scam when it comes to device credits. I won't give them credit that their service is very good, however, customer service is such liars. They keep telling me that they are going to add me for mobile monthly credits. They keep doing this. I've been with them for November, and they s

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Hi there @user_nv1uqh I can assure you that is not the experience we want for you as a valued Xfinity Customer. Can you confirm is we were able to resolve your concern for you?

XfinityDemetrise

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2 hours ago

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Escalation Shouldn’t Require Reddit

The customer service I received from Xfinity was incredibly frustrating. Every interaction felt like I was talking to an AI instead of a person. The representatives repeated scripted responses, wouldn’t answer straightforward questions, and showed little interest in actually understanding or resolvi

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Escalation Shouldn’t Require Reddit

The customer service I received from Xfinity was incredibly frustrating. Every interaction felt like I was talking to an AI instead of a person. The representatives repeated scripted responses, wouldn’t answer straightforward questions, and showed little interest in actually understanding or resolvi

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Customer Service

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24/7 wont reload for camera

i try to reload back dates of video clips but no sucess.

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Customer Service

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@user_h328x2 Thanks for reaching out to us! Wow thats not something we want to happen, are your services impacted? is this line on your property? And are you sure it's a Xfinity line.

XfinityKam

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2 hours ago

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Downed line

Downed line across numerous yards and driveways since 7/4.

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user_6cl4gy That is never the experience we want you to have reaching out for support. Let's investigate this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further l

XfinityTommy

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2 hours ago

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Payment made, service disconnected

I made a payment on a past due amount before my service could be disconnected. It processed and I went about my day. Following day I have no service, a larger past due amount that didn’t take into account what I had done the day prior so I contacted customer service. They could see the payment poste

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Thank you. I will do that.

user_h1rtbw

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2 hours ago

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Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor

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Okay, thank you very much for checking on that for me. I will be happy to take a look at the account from my end to see if we can get that taken care of. Can you send me a direct message with the full name and complete address for your service? To se

XfinityJohnG

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2 hours ago

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Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor

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Payment made, service disconnected

I made a payment on a past due amount before my service could be disconnected. It processed and I went about my day. Following day I have no service, a larger past due amount that didn’t take into account what I had done the day prior so I contacted customer service. They could see the payment poste

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Customer Service

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Yes. It shows ESPN unlimited but not Peacock Premium.

user_h1rtbw

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3 hours ago

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Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor

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Downed line

Downed line across numerous yards and driveways since 7/4.

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Customer Service

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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Customer Service

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Trade in devices

I have upgraded my iPhones with 2 trade-ins. and I input all the conditions when doing the trade in online. They both got accepted. Now one is credited, but the other one gets returned to me without any explanation. The phone condition is similar to the one and I gave the true answer to all the ques

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Devices

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user_qkl47c Welcome to our community forum and thank you for taking Xfinity service with you to the new place! I'll need to collect your information so I can find your account and make sure the transfer of service is processed successfully. &nb

XfinityEmilyB

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3 hours ago

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Billing still stuck on the old address after I moved to and activated the internet at the end address

Hi, I submitted a moving order to transfer my internet service to my new address, and I moved and activated the internet at my new address. That was 2 weeks ago (on 6/21) and the internet has been working fine. But now when I logged into my account, there’s still accounts for the both addresses, and

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Thank you for reaching out to our team. Have you attempted to log into that subscription through the https://www.xfinity.com/yoursubscriptions site with your User ID and password?

XfinityJohnG

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3 hours ago

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Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor

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And no I will not mark as Best Answer because there was no answer.

user_raln0b

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3 hours ago

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Can someone please tell me when the drop bury will occur.

Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.

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@XfinityKei Yet another non-answer from xfinity in DM. One would think that if the drop bury order was submitted that there would be a date by now. Yet even in a DM - I can't get an answer but hey we see you are a platinum m

user_raln0b

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3 hours ago

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Can someone please tell me when the drop bury will occur.

Good Afternoon, Who can I contact that will actually tell me the truth? Thank you for any assistance that is truthful.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Billing still stuck on the old address after I moved to and activated the internet at the end address

Hi, I submitted a moving order to transfer my internet service to my new address, and I moved and activated the internet at my new address. That was 2 weeks ago (on 6/21) and the internet has been working fine. But now when I logged into my account, there’s still accounts for the both addresses, and

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customer service at its worse

I recently received notification that I somehow have a remaining balance with you even though I transferred my number to tmobile years ago. I called to find out what was the date of my cancelation. First rep told me dec 2025. I explained to him thats impossible since been with current carrier for ye

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Plan

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Diamond Member--Can't get Peacock activated

Hello! I am a Diamond member. I have received emails from Xfinity saying that I have a Peacock Premium benefit. When I try to activate it, I get this response: Your account isn't eligible for this Peacock offer, or sorry, you're not eligible to redeem benefits. Calls to customer service have not wor

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Customer Service

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