Xfinity Community Forum

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FedEx delivery of my phone

How do I track the FedEx delivery of my phone?

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Customer Service

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YW @user_rob8jy

EG

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1 hour ago

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Hello, I just moved to a new address and am trying to set up my xfinity gateway for WiFi. It’s under a new account if that helps. I’ve tried all three Coaxial plugs in the house and consistently get a flashing amber light that just goes on forever. If I try to use the app to continue activation it’s

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Request for Member-Owned Router Options for Xfinity Fiber service - XER10 Router

I have residential EPON fiber with an ONU and an XER10 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONU. Please transfer this to a specialist who can remove the XER10 from my account, apply the customer-owned

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Customer Service

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Ah okay, makes sense. I’ll schedule an appointment then. Thank you!

user_rob8jy

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1 hour ago

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Xfinity Gateway Activation

Hello, I just moved to a new address and am trying to set up my xfinity gateway for WiFi. It’s under a new account if that helps. I’ve tried all three Coaxial plugs in the house and consistently get a flashing amber light that just goes on forever. If I try to use the app to continue activation it’s

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What sometimes happens is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a

EG

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1 hour ago

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Xfinity Gateway Activation

Hello, I just moved to a new address and am trying to set up my xfinity gateway for WiFi. It’s under a new account if that helps. I’ve tried all three Coaxial plugs in the house and consistently get a flashing amber light that just goes on forever. If I try to use the app to continue activation it’s

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@user_asrtal saked: "Can I move my @comcast.net email to another provider?" You can move your email messages to a different provider, but you won't be able to use your Comcast.net address with any provider except Yahoo, and then only if you are invi

BruceW

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1 hour ago

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Can I move my @comcast.net email to another provider?

I have been a xfinity customer for over 20 years. I'm tied of being forced to change my email password every month, especially when it takes 1 day for the password change to take affect on Apple devices. Can I move my email address to another provider without closer my xfinity account?

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horrible customer service - fradulant practices for closing account and lowering billing

I called several times in the past few weeks only to get shoved into me the mobile service and the rep said literally the only good billing deals are for new customers. After hours on the phone i couldn't get my services to end. The rep promised me they will end my services only to log on this morni

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Customer Service

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Good Morning, @noopypapa! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to receive the Amazon Gift Card as promised. I would be more than happy to loo

XfinityAdrienne

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2 hours ago

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Unfulfilled Promotional Amazon Gift Card – Multiple Unresolved Tickets & Months of Delays

Hello Xfinity Support Team, I am posting here out of sheer frustration regarding an unfulfilled Amazon gift card promotion. When I originally signed up for internet service, I was promised an Amazon gift card. When I followed up asking when it would arrive, customer service told me that if I maintai

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@user_3u4yy3 Thank you for providing your troubleshooting steps you've taken so far. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public p

XfinityBradM

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2 hours ago

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Provisioning Error - Online Voice Portal gives "Something went wrong" page error

Hello, I am locked out of my online Xfinity Voice features on my primary Xfinity ID. For months, whenever I try to access my online voicemail or check my call history log, the page fails to load and gives me an error screen saying something went wrong. I have already cleared my browser cache, tried

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@XfinityRaul Darn echoes........... 🙄

EG

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2 hours ago

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xfinity box or modem

My box is not connected to the internet any longer and my internet connection is working

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user_122wiu Thank you for confirming that. Since this mailbox is used daily, “All Folders” is already selected, and storage is only at 43%, the inactivity and storage explanations would not account for what you’re seeing. &nb

XfinityAirelle

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2 hours ago

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I am missing emails prior to March 2023

I am missing emails prior to March 2023. How do I gain access to these old emails? I need to find several important emails for a potential legal issue. I have tried several seach options and re-sorted by date. I did not delete them. Please help. Dave

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@Destiny_01 Thank you for confirming you've attempt the troubleshooting steps detailed in this thread. I'm happy to further assist you with activating the Xumo device. Please send us a DM to Xfinity Support with your full name and address to get star

XfinityBillie

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2 hours ago

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Xumo streaming box setup

I just got a xumo streaming box with my new xfinity account and am having trouble setting it up. Every time I've started the box up, I'll progress through the provided steps until the box prompts "checking your status" when linking my account. It freezes on this message indefinitely. I initially rea

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Xfinity Gateway Activation

Hello, I just moved to a new address and am trying to set up my xfinity gateway for WiFi. It’s under a new account if that helps. I’ve tried all three Coaxial plugs in the house and consistently get a flashing amber light that just goes on forever. If I try to use the app to continue activation it’s

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Your Home Network

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@user_3zpk9h Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are requesting a line be pulled through existing conduit. Our team would be more than happy to take a look and see how we can help get thi

XfinityBillie

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2 hours ago

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Support

My address is [Edited: "Personal Information"]. I’ve been a Comcast customer for a long time. I’ve had comcast service at this address from 2016 through 2024. We recently rebuilt the house at this address and had to move the internet service conduit about 20 feet. The conduit runs about 450 feet fro

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"All folders" was selected. Yes, this is our business email account and it is used daily. The email box usage is olny 43%.

user_122wiu

replied

2 hours ago

to the conversation:

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I am missing emails prior to March 2023

I am missing emails prior to March 2023. How do I gain access to these old emails? I need to find several important emails for a potential legal issue. I have tried several seach options and re-sorted by date. I did not delete them. Please help. Dave

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Yes it doesn't work. I would love your help with this

Destiny_01

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2 hours ago

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Xumo streaming box setup

I just got a xumo streaming box with my new xfinity account and am having trouble setting it up. Every time I've started the box up, I'll progress through the provided steps until the box prompts "checking your status" when linking my account. It freezes on this message indefinitely. I initially rea

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An alarm on 6/12/2026

I am being charged a $420 fee for an unpermitted alarm call on this date? I can't find that call in my records! Plese advise!

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Rules and Automations

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@XfinityAlyssaA you disappeared, why? I’m very close to cancelling my subscription (as another in the thread mentioned) mainly due to the lack of care by Xfinity as a whole. I’ve sent multiple messages with zero response whatsoever. Xfinity consiste

user_td2j1k

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2 hours ago

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xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

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Hello, @user_4k5sdz you've come to the right place to get help with this utility pole. Are you also a Xfinity customer and this pole is located at your home? Has the owner of the utility pole raised a replacement nearby and the line needs to be moved

XfinityThomasC

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2 hours ago

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Utility Pole Relocation

I work for a construction company, and we are moving a utility pole, and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere and the customer service AI bot is not working. Please advise.

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Good Morning, @user_cn9483! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to cancel your servicces, it certainly is not what we want for our customers

XfinityAdrienne

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2 hours ago

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Why is Cancelling so DIFFICULT?!

I spent 30 minutes on the phone with Xfinity yesterday, September 2, 2026, specifically to cancel our service. The representative had significant difficulty understanding my questions, but ultimately assured me that our service had been canceled effective September 2. Today, our account still shows

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