Xfinity Community Forum

@user_h55msf I appreciate you sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue.

XfinityJustinC

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2 hours ago

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External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

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user_gg359u Thanks again for reaching out! I'm glad we could get you in touch with a team to help address your concerns. Take care!

XfinityMartyR

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2 hours ago

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Stood up 3 times by technician

I have been without internet for a couple of weeks now. I have had a technician scheduled to come out and been stood up three times. After the first time, I called and spoke to a very rude agent who told me that he couldn’t snap his fingers and make an appointment happen when I didn’t want to go thr

Question

With the NOW service, we do not have the ability to access those accounts. The NOW Mobile Portal, and NOW Xfinity Assistant would be the place that information may be shared. Did you bank mention any period of time that it may take for the payment to

XfinityJon

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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I have the transaction number from the bank.

user_ajztct

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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I have the transaction number

user_ajztct

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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The payment was not made

user_ajztct

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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When you view the billing on the Xfinity App, is it showing the balance has updated? Or does it show the balance as if the payment was not made, currently?

XfinityJon

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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Yes this service is current. Yes

user_ajztct

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2 hours ago

to the conversation:

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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Just to confirm, this is for an existing account, not new service, correct? Are you logged in to the Xfinity App, or Xfinity website, currently?

XfinityJon

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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There's is no number to send proof I paid and when I chat from the chat box they say the have to write a ticket. But still no results or response.

user_ajztct

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

Question

Hey there, @user_n4qg99! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be more than happy to look into the account with your services. How are you attempting to activate the service? Are you using the X

XfinityAdrienne

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2 hours ago

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Activate new service

Not able to get it started

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Now prepaid mobile services

user_ajztct

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2 hours ago

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Paid Bill, Still No Service

I paid my bill yesterday. My service had been suspended because I had a new debit card that I hadn't updated yet for auto-pay. I paid it yesterday and STILL have no service. There are no disruptions, my account is current, and I tried restarting my phone.

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Activate new service

Not able to get it started

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Customer Service

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My pleasure! @NewKryptonite Thank you for being the best part of Xfinity. Have a great day.

XfinityDemetrise

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2 hours ago

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Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

Question

@user_h55msf thanks for letting me know the ticket was created. For security purposes we ask that those not be provided in the public conversation. With the ticket being opened, I can follow along from my end. If you'd like to send a direct message a

XfinityJustinC

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2 hours ago

to the conversation:

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External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

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Taxes, fees and other charges

The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific

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Billing

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My question has been answered thank you

user_rkbjb6

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2 hours ago

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IMEI coming up not compatible

I am doing a body my device is unlocked I checked compatibility with ATT & Tmobile my device works fine on their their network I have a Flip 7 on Verizon network I need assistance to bring my phone back

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@user_e0wkny How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

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2 hours ago

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email

I have been trying to get into my comcast.et email for over a week

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@XfinityMarshante Perfect, That answers all my questions, Thank you very much!

NewKryptonite

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2 hours ago

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Is it possible to call an xfinity smartwatch from a verizon phone line?

I have an inactivated Xfinity mobile line. I ALSO have a Verizon mobile phone line. I want to 1. buy a smartwatch device myself or through Xfinity, then 2. get a smartwatch line for it through Xfinity, then 3. call the smartwatch line from my Verizon line Is this even possible?

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I was able to open a ticket with Xfinity Support- I really hope that is does not take 7 days to get this issue taken care of.

user_h55msf

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2 hours ago

to the conversation:

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External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo

Question