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No the question was not answered. The issue seems to be ongoing. The phone that I received apparently was not the phone that was within the dollar amount of the promotional limit of $400. However I selected the Motorola edge 2025 phone which was $399
Ongoing Incorrect Charges for Free Xfinity Mobile Device
Hello, As a Platinum customer, I have been using Xfinity services for many years. In October, I was encouraged to switch to Xfinity Mobile; however, my personal device (Galaxy S24 FE) was not eligible. As a result, I opted for a free device offered by Xfinity—the Galaxy A36. I was clearly informed a
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Why is my internet box blinking white
My internet box is blinking white and it has no internet connection
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Your Home Network
Extender on first floor - modem on 2nd floor Will try tonight to relocate the extender to 2nd floor
So annoying- why doesnt my network get switched back
Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch
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Issues using the Xfinity Stream app on a new Samsung Smart TV
I was delighted to discover that I don't need my X1 set top box any more, now that I can watch some of my favorite shows via the Xfinity Stream app on my new Samsung Smart TV! Unfortunately, I keep running into nitpicks. My current nitpick is that I can't figure out how to change the picture dimensi
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Xfinity Stream Website
@XfinityJeffB still messed on up Windows 11 machine with Edge, Chrome, and Firefox. I've done complete resets of browsing history (cache, cookies, etc.) and it doesn't make a difference. It would seem obvious it's connected to the same issue that wa
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hello, I do hope you are having a great day. It sounds like there's a great chance that your current promotion has expired. I will be more than happy to see if there are some current ones available to help with your billing. To begin, would you mind
Billing Increase
Hello, I'm trying to get in touch with billing to understand why my bill went up $40 last month. I will move to another internet provider if I can't get it back to the price I was paying before. Thank you!
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@JackStraw19631 Reading through these forums, I think everyone in the USA with Xfinity is LOL. Yeah, it's annoying as can be. TV box seems to work fine (I'm sure it'll break soon enough). I've had so many annoying things happen in the last couple ye
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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AI Support Broke My Wifi, now I have no internet and no way to fix it
Basically I was having issues with the wifi switching to "connected with no internet" every 5 minutes, if you tried to restart with the app it would take 30 minutes to "restart" where you would then have to go to the router and unplug it. It would work for another 5 minutes and then do it again. Any
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Your Home Network
Gemini told me to try random pins that are all the same number. It was 4444 for me. So stupid. I don't even want this Xumo box now.
Xumo PIN Issues
I am trying to set up our new Xumo stream box and similar to many other threads, I am unable to successfully get past the pin stage of set up. I have used the last four digits of the phone on file, which did not work, and every other possible 4-digit pin we would have used to no avail. Could not get
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Good evening user_j2cac8. I will be happy to assist you with looking into this further. I will need some additional information in order to proceed. Please send us a direct chat message with your full name and complete service address to &ld
Bees in Comcast pedestal
Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is a health and safety issue. Please remove the bees asap.
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Hey there, @user_jjvcwg, thanks for reaching out through Xfinity Forums regarding your account and identity. We would be happy to help with the order process. Can you please send us a direct message with your full name and your full address? How to
Unable to verify identity
when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot that doesn't have a prompt that covers identify verification issues. I tried calling the assistance phone number but I
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Hello @user_b0g80n, and thanks for reaching out on our Xfinity Community forums! We can understand why you'd have questions about being asked to return the gateway and/or TV Boxes. Most equipment provided by Xfinity needs to be returned when it's rep
Why am I supposed to turn in gateway equipment
Xfinity is telling me to returnmy gateway equipment otherwise I'll be charged
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We truly appreciate you sharing your feedback with us regarding the local sports broadcasts. While we do not currently carry certain local games, nationally televised broadcasts on major networks may still be accessible depending on your programming
MN Wild broadcasts
Let’s get a deal worked out so we can watch our local team. We pay waaaay too much not to have it included. Especially since you got rid of the channel it was on. We saw no refund in what we pay for that. No access to the Twins and now the Wild. Nice. The fiber they just dug my yard up is looking li
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Okay thanks for confirming. The reason you would be seeing that specific error message is because a Peacock account of some kind was activated for the email you're trying to use at a previous account or address you had Xfinity service at prior to the
Peacock activation loop error (SAME as all these other posts!)
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
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Good evening CRASHLY. I will certainly be happy to assist you further. Are you still experiencing issues with the Xfinity Stream App? I do have a couple of questions to better understand the situation. Are you connected to your in-home WiFi when enco
Xfinity Stream Apps not working on ANY of my TVs
We have used the xfinity stream app for a few years with no issues. Last week it started acting up. I could get the app to load and see the guide and all my recorded shows, but if I tried to play anything (live TV or a recorded show) I get a message that says unable to load. Please try again. This i
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user_9g3rfy - There are other options, our team can help too! Were the suggestions provided earlier in this thread helpful?
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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I just checked and it is sent through. It wasn’t done properly the first time. Please let me know if you can see it now and let me know how soon i could hear back from the direct message to support. Thank you
Down comcast line
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
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Audio with streaming, no audio with cable input
I get audio when streaming but when I change to xfinity cable input I get no audio - it started about a week ago
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On Demand
Cancel internet
need to cancel my internet. My phone doesn't work. Please help me cancel online
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Customer Service
user_079b8e Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
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Gigabit x2 Data Cap Billing Error- Seeking Escalation for Wrongful Overcharges
I need an administrative billing review regarding a severe backend data cap glitch. I am on a contract- locked gigabit x 2 (2000mbps) plan. By design, Xfinity’s 2 Gig tiers are uncapped, unlimited profiles. However, my account was trapped in a legacy billing code error that incorrectly applied a 1.2
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