Xfinity Community Forum

Thank you for the additional information. I will be more than happy to pull up your account, and to look into this further. I will need some additional information to locate your account. Please send us a direct chat message with your full name and

XfinityJon

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3 hours ago

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Unjustified price increase

I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn

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request to speak to a manager

after speaking to 3 customer service representatives, none of whom could help with a bill that is over charged, I requested to speak to a manager . The customer service rep just puts me on hold indefinitely. after 15 minutes per my cell phone log, they just never come back. I need to speak to a mana

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Billing

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@user_h7eh0i Thank you so much for the update and for your time working with our teams.

XfinityEva

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3 hours ago

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military free line

I had 3 Xfinity lines for years on the old shared 10g plan. I found out about the military plan and went through several on-line chats to discuss what I ghad to do to change (1) line to the military free 2yr program and then pay for the additional (2) lines. I completed all the necessary paperwork a

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user_pjznir I’m sorry to hear you’re having trouble logging in. Make sure you’re using the correct Xfinity ID, which may be your email address, mobile number, or username, and check that your password was entered correctly. If you&r

XfinityMartyR

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3 hours ago

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Log In

Why can't I log into my account?

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Hello @user_bsfemf, thanks for taking the time to leave a comment on your post. We've invited you to send us a Direct Message to resolve your concern, but we have not heard back from you. Please send us a direct message using the instructions shared

XfinityAbel

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3 hours ago

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Being stonewalled by 'Custmer Service'

Have been a customer of Xfinity/Comcast for at least 15 years. Two months ago - they suddenly starting charging us an 'extra' 11.95 for a land line we've had for 15 years - on one of their 'plans' we signed up way back then (always had 2 land lines and the phone numbers to prove it - but all of a su

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Don’t remember what device I did it on but it was likely iPhone or iPad via WiFi. Both use safari. Also a bit confused by hourglass comment above. Was that to get me to subscription page? If so, I didn’t see hourglass but used an a

user_9kofmf

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3 hours ago

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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Yes!!! Issue has been resolved. Thank you!

user_7deltp

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3 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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I didn't send or ask for the first request. When I called customer service, they told me it was already processed and gave me the higher fee. At that point, I told them to cancel. I

user_x922j0

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3 hours ago

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Unjustified price increase

I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn

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Remove and relocate cable

I can very well give you my information and ticket number still pending and information of my survey and attorney.

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Getting Started

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@user_p1uwhl can you share with us on what type of device, browser, and internet connection you're attempting to view the Xfinity.com/yoursubscriptions page on?(i.e. Phone/Tablet/Computer, Chrome/Edge, Wireless or Hardlined?)

XfinityCliff

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3 hours ago

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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Existing customer asking for a written 1 Gig unlimited loyalty offer

I've been an Xfinity customer for years, currently on gigabit internet plus a TV bundle. My internet is $85 a month and is scheduled to go to $109 next year when my discount expires. My plan also still has the 1.2 TB data cap, which is why I want unlimited data. Xfinity's own site advertises 1 Gig u

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Billing

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@XfinityAbel it says I’m activated (screen shot 1). But ESPN says I am not activated (app won’t let me watch…ESPN has confirmed via phone I am NOT activated in their system). Also, when I go to manage subscriptions it says I need to activate

user_9kofmf

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4 hours ago

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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Hey there, user_nqz0xm! Thanks for posting on our XFINITY Community forum this Friday afternoon. I am sorry to hear you are having an issue with cancelling your appointment. Not to worry! You have reached our live support team, ready to help! We will

XfinityNatalie

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4 hours ago

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Cancel An Appointment for my House / Get a Live Rep

I need to cancel an appointment that I keep rescheduling because there's no cancel option. I thought there was an issue at my house and Xfinity kept sending me messages about scheduling an appointment but I don't need it anymore. The problem is I can't ever speak to anyone to just cancel it. The AI

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Agent error on my account

The customer service representative I spoke with never informed me that canceling my Xfinity Mobile service to switch to another carrier would permanently result in losing my phone number. I was unaware about the transfer pin needed before canceling. Instead, he immediately proceeded with the cancel

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Plan

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Its a little hourglass and says this information is not available

user_p1uwhl

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4 hours ago

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

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I have sent a Direct Message.

user_ma87h9

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4 hours ago

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Upload speed dropping very low

I have tried different cables, this problem happens on multiple devices. I had a tech come out already, and he said there is a 500 upload going to the cable. I can only get around 50 to any device, and the plan says 117 average. Under a test, it goes to 90, and will rapidly drop to 10-50. I have als

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they are playing with my refund even the virtual assistant play giving me FAKE confirmation numbers

martita4546

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4 hours ago

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Cancel my Service I Want a Refund

I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even

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And if you want to just drop them - how can you do that? Has Xfinity worked with you at all since your post? I am having the same issue. I've heard they are losing customers left and right because of their exorbitant pricing and their la

user_bsfemf

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4 hours ago

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Ongoing billing problems

I have had billing issues for months. I keep changing to a less expensive plan through the chat feature, but when I check my account the amount due is actually higher than my previous plan. I cannot get help from a real person, I get stuck in a constant loop with AI & chats. It’s the most frustratin

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Sign into Comcast email

My email will not update. I am on my home WiFi

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Devices

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There has been no resolution or communication from Xfinity/Comcast regarding this issue. I have only received e-mails asking me to 'like' a resolution on this forum so it can be closed???? What resolution? Is the resolution that Xfinity

user_bsfemf

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4 hours ago

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Being stonewalled by 'Custmer Service'

Have been a customer of Xfinity/Comcast for at least 15 years. Two months ago - they suddenly starting charging us an 'extra' 11.95 for a land line we've had for 15 years - on one of their 'plans' we signed up way back then (always had 2 land lines and the phone numbers to prove it - but all of a su

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