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Hello: I am just about ready to leave xfinity. I turned in a tv box no longer needed and the next thing I know? The store agent switched me to an updated plan. Instead of going down my bill went up, way up! 2:06 pm I can't affordthis type of plan and xfinity fails to honor my original plan that does
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Billing
Hello, @user_voxgvr thank you for reaching out over Xfinity Forums and completely understand the frustration when not being able to view programing you want. You can watch for any updates if an agreement is reached it will be updated here: https://ww
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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Hi there, @user_098ltb. Thanks for reaching out to us here on the Community Forum. We understand the frustration with the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network
Request for reduction in bill
I would like a rate reduction because of the loss of abc network during this time of dispute. I am very displeased with the conduct of Comcast’s over the years and insist on a considerable reduction based on lack of good customer service and constant increases without justification. I’m so unhappy w
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Haleympa, thanks so much for reaching out to Xfinity Support. I would be happy to help you with getting this line buried. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Outside cable never buried reported atleast 6 times now
Ive built my home and been in it since December 2022. There is a huge xfinity cable that was never buried and ive reported this MULTIPLE TIMES. I NOW have a 1 year old and 11 year old and this wire is next to a pond in my back yard. This is a HUGE SAFETY RISK. How do we get this resolved I am to the
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I am having the same issue. I have spent many days / hours with support. Most recent ticket was CR253284726. It is clear that ESPN app does not link to Xfinity. It does say on Xfinity that my ESPN Unlimited is active but I cannot get ESPN+. Not sure
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
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user_ch8818, Thank you for reaching out to Xfinity Support. When it comes to a blocked IP address, you will need to reach out to our Customer Security Assurance team. Here is the link to reach them: https://spa.xfinity.com/help
Blocked IP Address
For the past few days, I am unable to access my online bank account where I get the following error message: "Your IP is currently blocked. If you are using a VPN, please disconnect and retry without using VPN. If this does not resolve the issue, please record the error message, IP address, and Ray
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@user_1x973c Hello there, and thank you for reaching out to Xfinity Forums. On March 31, 2026, at 5:59 p.m. Eastern Time (ET), Comcast’s agreement with E. W. Scripps to carry its programming expired. As a result, E. W. Scripps’s
Removal of Scripps
I believe I pay enough already for Xfinity to be able to settle with Scripps fairly. I am now looking into how to get my channels through another service , as so many already have. Think carefully about what you are doing to your base customers. They have other options. [Edited: Personal Information
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Blocked IP Address
For the past few days, I am unable to access my online bank account where I get the following error message: "Your IP is currently blocked. If you are using a VPN, please disconnect and retry without using VPN. If this does not resolve the issue, please record the error message, IP address, and Ray
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Customer Service
Why can't we just get wjla abc Washington dc in hd? We already get it in sd. I pay for hd service and local channels That would be a good solution to this problem. Even if temporary until negotiations are completed
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
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Outside cable never buried reported atleast 6 times now
Ive built my home and been in it since December 2022. There is a huge xfinity cable that was never buried and ive reported this MULTIPLE TIMES. I NOW have a 1 year old and 11 year old and this wire is next to a pond in my back yard. This is a HUGE SAFETY RISK. How do we get this resolved I am to the
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Customer Service
I continue to have this issue for almost 1 year now. My iPad has more than enough memory. In working with Apple , this is an Xfinity issue. still no resolution to this issue. It would be nice if someone at xfinity could resolve this issue.
Downloaded programs on iPad disappeared
Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. help
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I have more than enough space on my iPad. This was not an issue until a year ago and it continues to keep happening. Xfinity has been no help with this issue .
Downloaded programs on iPad disappeared
Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. help
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Jim Mooers 500 Brookview Drive Greencastle, PA 17225
Iwatch $300 Credit Promised. Still waiting.
Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.
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Why you guys still insist on indian poor service?
I always have issues with your support and I always get a retaliation after a call or chat, either they use xfinity systems to push me tons of sms or powercycle my modem many times.
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Customer Service
Do better by your paying viewers
First of all the fact that any of the major American broadcasting networks are ever in jeopardy of disappearing from our PAID cable service is ridiculous. These stations provide our daily, local news to keep us informed and aware of local, state and country wide news and events. We build relationshi
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Channels and Programming
Xfinity: Restore Scripps or face massive cancelled subscriptions including mine. Get a clue!!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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@rickcitgo we will pass along your feedback so that there's a chance you will see these services available in the future. We’ll always do all we can to provide the best possible viewing experience to all our customers.
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
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To Xfinity: restore Scripps stations or I and fair to say many others will cancel subscriptions. Get a clue!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Xfinity and Apple don't give the right advice here and it's a flaw between iPhone interaction with Xfinity. There are 2 different scenarios. If your IP address becomes blacklisted for some reason by Xfinity, nothing you do will get email to sy
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iPhone email not syncing
I have uninstalled and reinstalled my xfinity email over the last few days. It was the only way to reestablish a connection in the mail app in my iPhone 17 pro and my xfinity account. Now it will pull in messages, however it won’t sync up with the server. I have no issues with my iPad. What can I do
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