Xfinity Community Forum

Haven’t approved migration. Still can’t access my email anywhere

I haven’t agreed to the yahoo migration, but went to open my .net email and can’t find it anywhere. I just keep selecting links but never get anywhere. Please help!

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Email

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Ok, I sent you a message a week ago and have heard nothing back. Really seems like Xfinity doesn’t care at all. Really starting to regret switching.

user_wxiip5

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3 hours ago

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Phone upgrade on existing account

I’ve been trying for 3 weeks to get my wife’s phone upgraded on her existing line and have gotten nothing but the run around from every agent I spoke with. If I was a new customer, you would give me a phone in an instant, but existing customers get the shaft. I have internet and 3 lines with you and

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user_ahw605 We can look into your options on getting that added as it will require us to pull up your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&n

XfinityShawn

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3 hours ago

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Add TCM to my programming

I would like to add TCM to my channels

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We have the peacock box that came with xfinity. I also checked on streaming app and on the web site. It doesn't show up on any of them unless i want to purchase or rent

user_kvn8cu

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3 hours ago

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Missing Purchase

We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".

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Also the apps all work perfectly on these devices on any other network. This is definitely an Xfinity issue.

Xfinity_finding_new_ways_to_suck

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3 hours ago

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iPad games apps like Roblox not working

I have an Xfinity xb8 gateway. I just upgraded from the xb7 but my issues have stayed the same. I am having issues with certain apps on iOS devices not connecting to the game server. For example Roblox on iOS will give a message saying no server connection. The iPad is connected with good connection

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Update - An Xfinity support came to my house and spent 3 hours trying to fix the WiFi. He completely restarted the and reinitialized the network. We still had issue and later had to change out all of the hardware with a new router. He eventually gave

Xfinity_finding_new_ways_to_suck

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3 hours ago

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iPad games apps like Roblox not working

I have an Xfinity xb8 gateway. I just upgraded from the xb7 but my issues have stayed the same. I am having issues with certain apps on iOS devices not connecting to the game server. For example Roblox on iOS will give a message saying no server connection. The iPad is connected with good connection

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Hello there, can you elaborate on the issue that you are having. What app are you looking to sign in to @user_2uzni7?

XfinityDuron

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3 hours ago

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

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Hello @Xfinity_finding_new_ways_to_suck thank you for taking the time to reach out to us! Since this has occurred with both modems have you also reached out to the game support? Like Roblox support? Does this happen on any other devices? Do you play

XfinityAbby

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3 hours ago

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iPad games apps like Roblox not working

I have an Xfinity xb8 gateway. I just upgraded from the xb7 but my issues have stayed the same. I am having issues with certain apps on iOS devices not connecting to the game server. For example Roblox on iOS will give a message saying no server connection. The iPad is connected with good connection

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Hi @user_rew6bl just following up as promised, how did the appointment go today?

XfinityEva

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4 hours ago

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Wrong Information

I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]

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Hi there, @user_kvn8cu! Congratulations on redeeming the free movie! Inception is so good! I am glad you are taking advantage of that. You did the right thing by checking the purchases' folder. It should be available within 2 hours from when you rede

XfinityRay

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4 hours ago

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Missing Purchase

We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".

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Greetings, user_rdue34! Thanks for posting on our XFINITY Community forum with your Peacock subscription activation issue. I am sorry to hear you have run into this hiccup. Not to worry! You have reached the right team to assist you with this matter!

XfinityNatalie

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4 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included

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I can't get Netflix

I have used Netflix for years, but tonight I can't access Netflix on my television

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Xfinity Stream App

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Thanks for taking time to post on our Xfinity Community Forums page, @user_tb4x62. The Free To Me section often provides access to certain titles for a select amount of time. Were you able to check your billing statement online to see what the charge

XfinityAbel

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4 hours ago

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Free to me

Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?

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@shadango Welp. Started another movie and subtitles are back. Tried my idea and its not working. Now it works. Idk. You have to fiddle with it.

StreamGuru

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4 hours ago

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xumo box and peacock closed caption issue

I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio

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Hello @jeaniemonte and thank you for posting on our Xfinity Community forums. I can understand why you'd be frustrated after making two trips and not being able to get the help or products you needed. A long drive is a significant investment of time,

XfinityCliff

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4 hours ago

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Why is the Albany office even open?

This is the second trip I've made which is a 40 mile round trip to the Albany office. The first time all I wanted to do was buy a camera and buy some accessories and they could do neither one they said that their manager was not in and they could not do anything right then. Then I came in this week

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Sounds good, user_fm94t4! We can definitely get a tech appointment scheduled for you if the line is cut! We will follow up with you tomorrow to confirm. Feel free to reach out in the meantime! Talk to you very soon!

XfinityJeniece

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4 hours ago

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No TV service

TV is not working. I disconnected modem, waited 30 seconds, reconnected, and that did not work. I would like a service technician to come out.

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Hello @user_rlqzir thank you for reaching out! Do you get this error on your TV when you try to log in? Have you attempted to log in to Peacock on a mobile device? Also have you recently moved?

XfinityAbby

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4 hours ago

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Peacock Activation Not Working

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning.

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@user_cc0a6a Thank you for reaching out, and I completely understand wanting to get the remaining balance taken care of now that you've moved your lines to another provider. You can pay your final balance using the Xfinity Mobile Account website or t

XfinityEva

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4 hours ago

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Cancel service

I have an Xfinity mobile account that has a remaining balance but I have migrated all mobile lines to another provider. I want to pay the balance now

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Now moved here.

EG

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4 hours ago

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Entire neighborhood outage all week

My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer th

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bigmommy9797 Hello, is everything working up to par after your appointment?

XfinityVictor

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4 hours ago

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wifi

a technician was supposed to come out yesterday to install my wifi for my

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