Xfinity Community Forum

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it worked it worked it worked!!!! thank you thank you thank you!!!

user_7i4xs7

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11 hours ago

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Mac client is not connecting to yahoo email

Hi, my email was transitioned to Yahoo. This was done while I was using my iPhone and Safari. I am able to access emails there just fine. I normally access my email using the email client on my MacBook Pro just called "Mail". My old connection stopped working. I tried updating the password on the ol

Question

Hello @Macuser4770, thank you for taking the time to leave a post. I can completely understand why you’re looking for ways to manage costs, especially with multiple TVs and set‑top boxes in your home. After 20+ years with us, your loyalty

XfinityMarshante

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12 hours ago

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2 DVR's + 4 Streaming Devices with Xfinity App

Hello, We have 6 TVs, of which 2 have a Set-Top Box with DVR's and the remaining have non-DVR set-top boxes. Since the STB prices are getting pretty expensive, I am keeping the 2-DVR's and using a streaming device, whether it be Roku, FireStick, or Xumo Stream Box with the Xfinity App for the other

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Constantly! was recently told to clear the cache on lg tv, not working!

user_ihi4an

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12 hours ago

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Xfinity Stream Not Working On LG Smart TV

For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last

Question

Glad to hear the issue was taken care of. Please don't hesitate to let us know if the issue returns.

XfinityMatthew

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12 hours ago

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I can't send emails today from my Comcast address to yale.edu

Starting this afternoon, I can't send emails from my Comcast address to any yale.edu addresses, though I can receive them. This is a huge problem, since I am a Yale professor. I get a bounceback with "Message could not be sent to the following recipients:[Name] Domain unrouteable, possible DNS misco

Question

I've seen this happen twice in the past couple years on different devices and different people. In both cases, what was actually happening was that Comcast was blocking or throttling the IP address of the device. This was visible when trying to conne

danh1

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12 hours ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

Question

Thanks so much for responding. The problem resolved, on pretty much the same timeline as the Microsoft outage, so my assumption is that it was related.

English53

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12 hours ago

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I can't send emails today from my Comcast address to yale.edu

Starting this afternoon, I can't send emails from my Comcast address to any yale.edu addresses, though I can receive them. This is a huge problem, since I am a Yale professor. I get a bounceback with "Message could not be sent to the following recipients:[Name] Domain unrouteable, possible DNS misco

Question

user_95n9e1 My team can look into your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar

XfinityShawn

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12 hours ago

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Autopay automatic discount missing for Jan '26

Hi. My Jan '26 bill was $2 more than prior months. I checked the bill, and it looks like it did not apply the $2 automatic payment discount. See below for last month's bill. Can I get help to fix this?

Question

Hello English53 , Sorry to hear about the routing issues with the email. We will certainly help you figure out what settings or troubleshooting need to be fixed to resolve this issue. Do you access the email through xfinity.com/email or are you using

XfinityMatthew

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12 hours ago

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I can't send emails today from my Comcast address to yale.edu

Starting this afternoon, I can't send emails from my Comcast address to any yale.edu addresses, though I can receive them. This is a huge problem, since I am a Yale professor. I get a bounceback with "Message could not be sent to the following recipients:[Name] Domain unrouteable, possible DNS misco

Question

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Autopay automatic discount missing for Jan '26

Hi. My Jan '26 bill was $2 more than prior months. I checked the bill, and it looks like it did not apply the $2 automatic payment discount. See below for last month's bill. Can I get help to fix this?

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Billing

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Hello @user_z6bzdz We are able to check the minutes watched on a rental for you. So if we see it was accidentally ordered or not watched we should be able to reverse the charge for you. The credits through the automated chat are usually reserved for

XfinityMatthew

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12 hours ago

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Movie Rental Credit

We were charged for a movie we did not watch. I applied for a credit thru the automated Chat and it said we’ve exceeded our credit limit. I didn’t even know we had one ! I did not watch this movie and have never asked for a Rental credit.

Question

Thanks for stopping by our community forums to reach out, Sarsius! It's definitely odd that you're unable to log into your account specifically when connected to your home network. To confirm, are you having problems logging on other devices as well?

XfinitySean

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12 hours ago

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Access denied on xfinity login

I noticed recently that I am unable to login to my account anytime I am on my home network. I can login utilizing a VPN or by switching my phone to 5G instead of wifi. I am under the impression my IP has somehow been blocked or flagged but I cant seem to get phone support to help. I also already res

Question

@user_44melp, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes

XfinityChelseaB

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12 hours ago

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Account login

I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?

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@XfinityJeff Thank you for your response. Apologies for my slow reply. When I try to sign in with my username it says: The Xfinity ID you entered was incorrect. Please try again. I tried the "find" option with the service address, but it doesn't c

user_9w1092

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12 hours ago

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Email account recovery

Hello - I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?

Question

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Movie Rental Credit

We were charged for a movie we did not watch. I applied for a credit thru the automated Chat and it said we’ve exceeded our credit limit. I didn’t even know we had one ! I did not watch this movie and have never asked for a Rental credit.

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Customer Service

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Technician keeps delaying arrival

I’ve just moved into a new apartment and the coax cable ports are not functioning. It took talking to almost 10 agents to figure this out. The final agent scheduled a technician to visit my apartment on the 24th (today) at 12-2pm. I woke up early to be prepared for their arrival. Lo and behold, the

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Your Home Network

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Hello, just wanted to reach out to see if you were still having your email issues?

XfinityDuron

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12 hours ago

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Comcast Email Server Misconfiguration

Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the

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Pinned

Winter Storm Fern

We hope you and your loved ones are safe. Your Xfinity services rely on power to both your home and our network to stay connected. Once your power is restored, if your service is still out, we'll be aware of the issue and will work as quickly as possible to restore it. Although, please know that loc

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Customer Service

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I’ve had services since last December. I have previously had services with you all in the past though. The last time I had access was when my services were installed.

user_44melp

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12 hours ago

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Account login

I’m trying to access my online account but it keeps saying I don’t have a service associated with my phone number or email. What do I do?

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passcode recovery

My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!

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Devices

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Hello @user_kqa95w, thank you for visiting our community forums. Would you mind clarifying your issue further? From what I understand you are having issues making calls with Xfinity voice, does that sound correct?

XfinityJustinM

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12 hours ago

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phone service using my existing phone

I have Xfinity internet, I would like to start phone service using my existing phone and phone number.

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