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@XfinityBenny I'm not interested in any equipment change that would mean giving up my TiVos (which still work perfectly well) for something more modern. I never stopped using ACR. I am sometimes asked to temporarily deactivate it (*87) when reque
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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@xABD Thanks for the feedback and details. Did you try the steps above posted by Orlando, to stop the advertisement?
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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Mobile Account Reinstate
Hello, I recently had my Xfinity mobile account deactivated due to a late payment and after paying all fees I am unable to setup a BYOD. I am getting an error saying “account is deactivated and cannot be reinstated”. I would like to reinstate the account if possible so I can have mobile data.
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Plan
DW_290 When you access the Disney + app, do you see a Hulu section? If so, what happens when you try to access any of the content there? Have you already stopped by DisneyPlus.com to check your plan bundle options there?
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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A couple of months ago we updated the password.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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I apologize, user_37rzae, we simply wanted to provide more insight into how Xfinity's autopay and paperless billing discount works. As shown on the support page shared above, in order to qualify for the full $10 discount moving forward, a bank accoun
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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I have done all of that. I have even closed my Peacock account and later opening a new one. It went off one time for one episode of a show. This is strictly a Peacock problem. My subtitle commands are not working.
I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
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Thank you for reaching out to us here for help, @senseialan! Can you walk me through the steps you're taking and where you're running into an issue along with any error code or message you're receiving?
Temporarily blacklisted IP Address - try again later.
I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas
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Hello Nwc4 thanks so much for reaching out here on our Xfinity Forums and reporting that left behind equipment! We'd love to help get someone out there for you. Please send a direct message by clicking the chat icon in the upper right corner
Utility box
Someone from Xfinity/comcast changed out the utility box cover and left the old one. How do we get that picked up?
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Thank you for reaching out to us @user_ep3v14! We have a dedicated team that handles these claims. I can help escalate this concern to that team. Could you please send our team a direct message with your full name, full address, phone number, and ema
Damage to property
I need to know who to contact for construction property damage to my yard. That is getting worse as it rains.
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Utility box
Someone from Xfinity/comcast changed out the utility box cover and left the old one. How do we get that picked up?
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Customer Service
CMP1057, For the secondary email. When was the last time you had your password updated?
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
I ended up disconnecting my wifi and it works perfectly on cellular, so I'm not sure what's going on.
Email on iPhone
I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook
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Good evening @synwave7, and thank you for reaching out on our Community Forums with your Stream app issues. I see that you stated the app is not playing live channels on your LG TV. Are you experiencing any error codes or messages? May I also please
Xfinity Stream app not showing LiveTV channels, only TV GO channels
There is a post here in the forum which I copied my Subject line from. I have almost an identical issue. On my android phone the xfinity stream app shows my local channels just fine. I van watch Chicago CBS channel 2, NBC channel 5, ABC channel 7, WGN channel 9. The xfinity app on my 2025 LG TV only
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I already have "popup blockers" enabled. I have "xfinity.com" specifically "Blocked". I think this is actually a "webapp" created by xfinity. Note the "cp-webapp" part of the text at the bottom of the window. A webapp acts like a web page but withou
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
Question
Having the same issue, just spent the last 45 minutes on the phone with someone who kept explaining the same thing to me. I currently pay for Disney+ premium separately but from what I was told it should have just transferred over to include Hulu but
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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This was before dec 2025. Tell me something I didn’t know. A typical person from Xfinity. Controlling and irresponsible [Edited: "Language"]. You beat around the issue. Guess it’s time to send email to Brian roberts
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
Question
@frustrated-mobile-customer Thanks for adding such a detailed post, and letting us know what's going on. We can get it escalated and fixed up, so you can make all the calls successfully. Send us a direct message with your full name and complete serv
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Outbound Call Failure: "Announcement 4" when dialing Landlines/Toll-Free (Pixel 9 & 5)
I recently signed up for Xfinity Mobile (less than 30 days ago) and am experiencing a persistent issue with my eSIM-based number that technical support has been unable to resolve. The Issue: Whenever I attempt to dial landlines or toll-free numbers (800, 888, etc.), the call fails immediately with t
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