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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
File complaint about suspended services
XFINITY suspended all of my services without any kind of warning over 2 weeks ago , for payment, so I didn’t have services for two weeks and I called March 30th 2026 and scheduled a payment for April 1 in the amount of $250. Today, March 31, 2026, they suspended all of my services AGAIN WITHOUT WARN
Question
user_h7mbt0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Diamond Membership - 150 Hours DVR Perk lost when exchanged cable box
I received an email congratulating my Diamond membership (a 44-year customer), and as stated, I didn't have to sign up. My prior plan had 20 hours of DVR service. I was automatically upgraded to 150 free hours. Unfortunately, my cable box lost power, and it was exchanged for a "newer, upgraded" box.
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Hi user_0qmm4j! Thanks for taking the time to reach out on our Xfinity Forums. We appreciate you being a customer with my team, and we are always here to support you. So that we can further look into and check on this credit for you, please send us a
4 months and no trade in credits
The trade in approval i received said to expect credits on the next bill. That was at the beginning of December, it's now the beginning of April.
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File complaint about suspended services
XFINITY suspended all of my services without any kind of warning over 2 weeks ago , for payment, so I didn’t have services for two weeks and I called March 30th 2026 and scheduled a payment for April 1 in the amount of $250. Today, March 31, 2026, they suspended all of my services AGAIN WITHOUT WARN
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Billing
Hello user_fr09et, thank you for reaching out here in our Xfinity Community forum. I will be happy to assist you and your dad with getting a tech out to install the jack in the bedroom. I apologize for your frustration; but your request seems pretty
what do I need to do to schedule a service call where the tech will actually know what they are supposed to do?
It's a very simple request - I need a tech to go to my Dad's house (whose account I manage since he's 80+ and isn't capable himself). All they need to do is install a freaking cable jack in the bedroom so that he's not paying $50/month for WiFi access when he doesn't use internet/Wifi. The only reas
Question
I don't see how you'll be able to do that. The programs I want are on Acorn TV and they have NOT been picked up by AMC+. Therefore, they are not available through Xfinity - unless Xfinity decides to restore the Acorn TV app as it was previousl
Acorn TV Discontinued
Without any prior notice, Xfinity has discontinued my subscription to Acorn TV. They say that the programs previously available on Acorn are now available through AMC+. That's a bald-faced LIE. A few of the Acorn programs might be in the AMC+ app (which is about 25% more expensive than the Acorn sub
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Hello, thank you! i use my mobile phone. Never had this problem prior. No recent changes to my phone or email although i have tried deleting and reinstalling the mail account and resetting my password to see if it would fix the issue with no su
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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You didn’t know this? It’s impossible to get any satisfaction out of that service. I have been screaming at the top of my head because I ask for a live agent 33 times and they repeatedly run the same script. “What do you have a prob
Virtural assistant and more
1 WHY do you waste our time with virtual assistant????? It completely ignores what we type!!!!! Virtual assistant could not help me but when I asked to speak to live person it would not connect me. I am at the point now where I am so ready to be done with xfinity!!! 2 I want an update on tkt# [Edite
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Hello @user_w2o5ly Thank you for taking the time to reach out to us here on Forums. Reading your experience you wrote here is not one we wish for anyone to have. I want to work with on this with you. Please send us a direct chat message with your ful
Awwwww!
The agents that I have talked with have been great they try to help. First, getting an agent is a nightmare. The phone robot is ultra frustrating. It only takes certain prompts and will not connect you to anyone. It’s like they don’t really want to help. Oh, the robot will help you pay your bill, bu
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Diamond Membership - 150 Hours DVR Perk lost when exchanged cable box
I received an email congratulating my Diamond membership (a 44-year customer), and as stated, I didn't have to sign up. My prior plan had 20 hours of DVR service. I was automatically upgraded to 150 free hours. Unfortunately, my cable box lost power, and it was exchanged for a "newer, upgraded" box.
Question
Thank you EG. I appreciate it.
what do I need to do to schedule a service call where the tech will actually know what they are supposed to do?
It's a very simple request - I need a tech to go to my Dad's house (whose account I manage since he's 80+ and isn't capable himself). All they need to do is install a freaking cable jack in the bedroom so that he's not paying $50/month for WiFi access when he doesn't use internet/Wifi. The only reas
Question
@XfinityRaf happy to. How about this, just answer my question that is clearly stated above! My issue is the disappearance of the Web page that allowed one to send a message/concern/issue directly to the Office of Tom Karinshak. It worked in the midd
Page for ASK TOM KARINSHAK
I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (mi
Question
I would like to retrieve deleted messages
I deleted the EMAIL messages, I would like to get my account back
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
what do I need to do to schedule a service call where the tech will actually know what they are supposed to do?
It's a very simple request - I need a tech to go to my Dad's house (whose account I manage since he's 80+ and isn't capable himself). All they need to do is install a freaking cable jack in the bedroom so that he's not paying $50/month for WiFi access when he doesn't use internet/Wifi. The only reas
Question
@user_lbngee I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue with getting the order placed.
Cancel service
Hi, I've read other posts and answers. I don't see a direct message icon near the bell icon. I need to cancel all my services as I'm moving in with someone else. Please help, thanks
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Awwwww!
The agents that I have talked with have been great they try to help. First, getting an agent is a nightmare. The phone robot is ultra frustrating. It only takes certain prompts and will not connect you to anyone. It’s like they don’t really want to help. Oh, the robot will help you pay your bill, bu
Question
my ARRIS TG862G xifinty router has not been working no wifi
This account was originally held by my late father, and we have maintained the service since 2023. Recently, we upgraded our service to the 'Diamond' plan. Since this change five days ago, we have had no connectivity. While the hardware indicates it is powered on, the SSID (network name) is not broa
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Customer Service
Concern moved here to the E-mail help section for assistance.
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I would like to retrieve deleted messages
I deleted the EMAIL messages, I would like to get my account back
Question