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I received a credit via support, but it should have been higher -- the guy agreed to increase it but I have not received notification of the increase. I think he went by XfinityJohn. Any way to contact him?
Repairs outage credit
A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa
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You'll need to make a payment in person?
I have never had this issue before. I have called and used live chat and no one seems to know what's wrong. They directed me to go to a store in person and the people in the store didn't know what was wrong and couldn't help me. I cannot pay my bill, can you please fix this issue?? Thank you.
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Billing
Outstanding balance
I had service with all the iterations of the cable company as it changed names. When I disconnected service I wasn't informed of a charge of $126. I believe it had to do with the Storm service internet. If I have to pay this money, I want the equipment even if I am unable to use it. I have called mu
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Billing
user_0ecc30 thank you for using the Xfinity Community Forums page to reach out regarding your concerns addressing a refund request. We are more than happy to assist you in getting this properly addressed. Have you already attempted to process an adju
Getting refunded for 4 days
I'm having trouble getting refunded for the 4 days I did not have Xfinity Until Today we're Technician came and fixed it I inquired everywhere but no response Yesterday I was an hour waiting for an agent from Comcast on the phone. Marita [Edited: "Personal Information"]
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Ok, I did what you asked me to, with 0% confidence. I was also able to include that I was offered 2 "free' watches by an agent, that I am now being billed $300 each for, so along with no phone, tricked out of more money.
Horrible Customer Service
Does anyone have good experiences with this company? My phone was damaged a week ago and since then, I have gone to 4 stores, talked to 17 customer service reps, been charged $600, and had hours an hours of my time wasted; oh and still no phone. I actually lost a job I needed due to no phone. A phon
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@Annabelle2 Were you able to call CSA?
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
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@user_x00cws I’m really sorry to hear how much your bill has increased. Sounds like your promotion and additional discounts may have expired. That’s frustrating, especially with the interruptions and slower speeds you’ve been dealin
Price increase $60 since 2024
I started xfinity on a mid tier plan for $40 and after stead price increases over the past 2 years to $68 a month, today it jumped to $108. With all the frequent outages in my area and slow speeds, I’d like my monthly bill either lowered to a reasonable rate or cancelled
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user_bv0z5v, Thank you for reaching out and creating a new post. I hope you are doing great today. For this particular issue, we'll need to get in contact with our local teams. I ask that you reach out privately, so we can cover the details of y
Direct message
We need an old Comcast pole removed from our corner property. We had AT&T remove their wires and attached to the new pole. PG&E took pictures and did a drive by to inform us that Comcast still has wires attached to the old pole and is responsible for removing the pole and repairing the sidewalk. We
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Change my subscription to lower the price
I called an Xfinity customer Service rep to find out how to lower my bill from it's current rate to a lower one with close to what I have now. I had just purchased You tube TV and T Mobil for Wi-Fi, I and it lowered my bill significantly, but I love the convenience of Xfinity. I also wanted to try o
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Getting Started
I forwarded another phishing email to the "Abuse" email address, and now I get another Non Delivery report. I forwarded the message with headers and text in the body, via the "View Source" parameter, not as an attachment. What the soap happened there
Non Delivery Report
I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w
Question
Direct message
We need an old Comcast pole removed from our corner property. We had AT&T remove their wires and attached to the new pole. PG&E took pictures and did a drive by to inform us that Comcast still has wires attached to the old pole and is responsible for removing the pole and repairing the sidewalk. We
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Customer Service
Hello mspork, thank you for posting here. We will do out best to help you. For clarity, you are having issues with Disney+ as well?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@TerriB You should be able to keep using the client for now. Just be advised that even if you don't voluntarily do the migration to Yahoo, at some as yet undetermined time down the road, the Comcast email WILL be closed down permanently.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_tnivzb We're sorry to hear you are looking to cancel. If you leave Xfinity Mobile and transfer your number to a new service provider (also known as porting), Xfinity will automatically cancel your Xfinity Mobile service for that line once the n
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cancellation
switched to T mobile
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