Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (478.9K)
Thank you for the additional information, @InternetuserPL! Let us know how it goes when you swap out your Cat cables. We're here to help!
buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
Question
I have yet to swap Cat cables, as the others I have are older Cat 5s, but I will give that a go. The buffering happens here and there on wifi (not as big a concern), but most notably on the PC hooked directly to the modem (or router, whatever
buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
Question
To confirm has it resolved itself at this time or are you still experiencing issues @fishfix
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Yes it started to do it again this Sunday morning. I deleted history and it started working again. I’m sure we are not done with this. First time it happened it affected my sister and mother and Washington state. when it happened Friday it was no sho
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Correct, have you tried completely signing out and back into your account?
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
Question
Give me my GMFB!
Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!
Question
•
Customer Service
user_repxmr I really appreciate you walking through all those troubleshooting steps already, and I’m sorry you’re still running into playback errors even after the interruption was resolved. I can understand how frustrating that is, espec
App Not Working Except TvGo Channels
I'm receiving Playback Errors when attempting to stream, even in home. After the outages were reported this past Weds 5/27/26 in my area, the app hasn't worked since. Even after restoration. I've cleared the cache, reset my firestick, and uninstalled and reinstalled the app. The chat doesn't even ha
Question
You mean my Microsoft account? I am using outlook 365 as my client.
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
Question
We can certainly take a further look into this for you, Darknesses. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.To send a Direct Messag
Xumo Setup PIN
I’m attempting to setup my Xumo stream box; however, I’m unable to link my Xfinity account during the setup on the Xumo box because I don’t have a PIN. I have attempted several times to input the last 4 digits of my phone number, 4444, and 0000 to no avail. I’m unable to watch TV using the Xumo stre
Question
Hello @user_ea5jv5, I completely understand the importance of knowing the important dates for your billing. I can insure you that every account is different. I will be more than happy to look over your account to try to find some specifics for you. T
I was wondering what's the latest date that I can pay my bill to avoid disconnection
What is the latest date that I can pay my bill before disconnection do you know the date of that day I'm just a little behind on things at the moment.
Question
@user_1ic3y4 thanks for taking the time to reach out on our Xfinity Community Forums page! I'd like to do everything I can with the BravesVision picture quality you are receiving. How is the picture quality on the rest of your channels? Have you noti
BravesVision Issues
BravesVision consistently has a bad signal. What is the issue? Xfinity has a building in The Battery. How can’t they get if figured out so people can watch from home? I keep getting code XRE-03090 every time I watch a game.
Question
I was wondering what's the latest date that I can pay my bill to avoid disconnection
What is the latest date that I can pay my bill before disconnection do you know the date of that day I'm just a little behind on things at the moment.
Question
•
Billing
@XfinityNatalie Unfortunately, that option is not available. I am prompted to contact customer service to assist with the matter. I reached out via phone; however, the agent was unable to assist me with resolving this issue. Additionally, I visite
Xumo Setup PIN
I’m attempting to setup my Xumo stream box; however, I’m unable to link my Xfinity account during the setup on the Xumo box because I don’t have a PIN. I have attempted several times to input the last 4 digits of my phone number, 4444, and 0000 to no avail. I’m unable to watch TV using the Xumo stre
Question
This has been happening on the Disney+ app and Hulu forever. I am going to cancel EVERYTHING if there is not a fix soon.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
@XfinityJohnG I've done this, never got an answer
Downgrade Internet
Id like to downgrade my Internet from 800mbps to 500 mbps. I already have all my equipment and do not want to pay for an installation fee.
Question
Thank you for reaching out to our team here. I will be happy to assist you with any account changes from here. Can you send me a direct message with your full name and complete address? To send a direct message. • Click "Sign In" if necessary &
Downgrade Internet
Id like to downgrade my Internet from 800mbps to 500 mbps. I already have all my equipment and do not want to pay for an installation fee.
Question
Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays
XfinityQuemekia
commented
12 hours ago
to the conversation:
0
0
Give me my GMFB!
Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!
Question