Hello, I need help resolving a Refer-a-Friend issue where completed referrals have disappeared from my account. I enrolled in the program and received a referral link ending in /[XfinityUserID]. I shared it and 10 people signed up through that link. My dashboard confirmed this and displayed 10 refer

I need an appointment for a tech to switch out my 2 tv boxes. I just received the 2 new boxes but I know I will have difficulty switching them. My current boxes have coax cables. The new boxes appear to be wireless. Thank you.

I am unable to activate the peacock premium subscription included as a member benefit of my platinum subscription. I selected the benefit from the member benefits page which instructed me to activate the subscription through "your subscriptions" however the peacock subscription is not listed there.

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Xfinity laid a cable across my yard to my neighbor's yard 3 months ago. I have opened multiple tickets and they keep getting closed without getting the cable buried. My lawn service almost ran it over twice. How can I get someone to bury the cable?

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs