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Thank you so much for getting back to us. Now on a wireless connection, the speeds are a bit watered down.
speed is half of what I am paying for
I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?
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Good morning @user_6vxddu, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Thank you for your feedback about the updated menu for the X1 box. Once a menu change has gone live, there is not a way to go back
New Annoying Categorized 'Saved: For You" Listing: How do I get the old uncategorized version back?
Starting today, Xfinity's "Saved: For You" listing comes categorized, with 'Recently Watched' at the top, followed by 'Recordings Still Waiting for You', then 'TV Recordings', 'Movies Recordings', 'Kid's Recordings', 'News Recordings', etc.. This is particularly compared to the previous version that
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Hi @user_crunsx, For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find
Urgent: Xfinity Technician Caused Three-Hour Outage Without Notice — Service Degraded Following Restoration
Today, November 6, an Xfinity technician was performing work on the sidewalk outside my building in San Francisco. During this work, my internet service was interrupted for approximately three hours in the middle of the business day, without any advance notice whatsoever. This unannounced disruption
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@user_gxsjw3 Awesome, thanks for reaching back out to us. We are glad we were able to help resolve your concerns about the disconnection of your account. Feel free to reach out to us anytime and thanks for being the best part of Xfinity &nbs
Service Cancellation
I want to cancel my Xfinity Internet service effective 10/30/2026. I do not want a phone call or retention offers. Please process the cancellation through this messaging channel and confirm the termination date, final charges, and equipment-return requirements in writing.
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@user_o9z4tm Thanks for reaching out to us, we are excited you have joined the Xfinity family! As soon as your modem is ready to ship, you'll get notice of the tracking information. Which would either be shipped out through UPS or FedEx or delivered
i just set up my internet when should the box arrive .
I just purchased internet and i was wondering when my box will arrive .
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$400 not honored
Is this how you treat loyal customers? Transferred an existing Xfinity number to a brand new iPhone and was promised $400 off my bill (monthly payments) without trading in. Never came through. I’m a diamond member. Not happy with this. Been a loyal Xfinity customer for many years
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Plan
Technician appointment is no longer needed.
I found the problem and fixed it myself.
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Customer Service
@user_w4923t Thank you for reaching out. We apologize for the inconvenience with your Xfinity Mobile billing. To check for billing changes, use the Xfinity app to view the past 24 months of detailed statements for your mobile and residential servic
Refund
FORMAL BILLING DISPUTE AND REFUND REQUEST To: Xfinity Mobile Billing Department Subject: Formal Dispute of Billing Increases and Request for Refund Dear Xfinity Customer Relations, I am writing to formally dispute the significant increase in my Xfinity Mobile monthly payments beginning in July 2026.
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@user_016b23 Thank you for contacting us. We apologize for the trouble you're having with the free Pluto TV app on your X1 TV box. Since you've already tried troubleshooting and the issue occurs only on your primary box, I recommend refreshing the ac
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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user_21yxee Thank you for reaching out. We are sorry to hear about the issues you're experiencing. Have you noticed this happening while streaming Live TV as well, or is it just recordings?
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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@user_yq9r87 Not sure if it showed when I created the first ticket on 10/27 because I didn't know about the page to check it. It doesn't show there now, but I did get a confirmation email with a ticket number when it was submitted. Also
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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So I actually did nothing and the problem is gone.. So I am fairly certain, this was something on the Comcast end which they didn't tell me about.
Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode
I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG
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I also successfully redeemed this movie and it never showed up on my account.
Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to
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Can't sign into new Peacock account after moving
I moved recently and instead of moving services to my new address, the person at the xfinity store just created a new account for me. I'm trying to login to my new Peacock account however it just keeps going back to my old account. Can someone please fix this? My old address is: [Edited: "Personal I
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Sign-In and Account Management
I'm also running into this issue. "100Mbps Plan Download speeds: up to 2000 Mbps Upload speeds: up to 250 Mbps" Measured speed via fast.com, ~230 Mbps down, ~45 Mbps up. Running Cat 6e from my Nighthawk router, my equipment shouldn'
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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Xfinity XB7-T, and I am testing it with a MacBook Pro M4 Pro capable of 10GB/sec. Thanks,
speed is half of what I am paying for
I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?
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Hi there @user_1o242s, let us know if you’ve had a chance to check out the links provided by @EG. If you're still having issues, we'll be happy to help.
Home internet is down
I got home late tonight and my modem is blinking green— I did a reset and it still is doing this
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user_9jwsu3 Thanks for reaching out to us here for assistance with you damage claim request. Sorry to hear about the damage, and I hope no one was hurt at any point when this happened. I would be happy to help with putting in the claim for you.
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Property Damage Claim – Downed Xfinity Cable.
On November 6, an overhead Xfinity cable was hanging into the roadway before being struck by a passing vehicle. The impact snapped the cable and damaged the fascia and hardwired exterior floodlight on my home. Our internet service is also out. I have a technician scheduled for November 9, but I need
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