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Good morning @user_sldhiw, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum
email disappears from inbox
email disappears from inbox. Others have had this problem. Some users say only fix is to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with
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Autopay
New customer with Xfinity, did autopay through bank with routing and account number. Accident entered wrong account number, through customer rep changed account number only on Saturday, 7th, how many days before I see pending in bank account? $25 is suppose to deduct for installation on Feb., 19th.
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Customer Service
user_rubm2q Thanks for creating a post. Our team is available as well to look into the signal health and remotely troubleshoot these connection issues with you. Please send our team a direct message with your full name and address. To send a Direct M
Customer Service
I have been trying to fix my constantly dropping wifi with customer service who tells me nothing is wrong and then proceeded to ignore my messages and then switched people which do did nothing but insist I purchase additional services. I am so frustrated when they just tell me to turn it off and on
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user_b4wqax Thanks for creating a post. Our team can help ensure that the cancellation request was processed for you. I see you've sent us a DM already, and if you'd please return there we can continue to assist.
Cancel Service.
I need to calcel service and confirm that I won't be charged for the full month tomorrow.
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user_0973dw Welcome to our community forum! Thank you for reaching out so we can troubleshoot your Blink Sync Module's connection to the internet. I really appreciate you listing all the steps you've already tried :). Please switch your Security Mode
Blink Sync Module XR Unable to Connect to Xfinity 2.4 GHz Network After Power Outages
Dear Xfinity Technical Support, I am requesting assistance with a persistent connectivity issue affecting a device on my home network following recent storm-related power outages in Marietta, GA. Prior to the outages, my Blink Sync Module had been connected and functioning properly on my Xfinity net
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Hi there, @user_ww6tzz Oh no I'm sorry to hear that the Xfinity APP disappeared from your TV, I understand how concerning that is. Since it's been a few days since you last posted, were you able to get that APP back?-Richard
Xfinity app disappeared from my tv but all other icons are still showing
Xfinity app disappeared from my tv but all other icons are there. Used it last night but is gone this am!!
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@XfinityAbby , I have been struggling to turn off hot-spots on a XB10 for more than a week, called support for a few times. In each time i was told to wait for 24 hours, which I did, but both APs (hotspots) are still broadcasting signals. My o
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
to have a new ethernet outline installed
I moved my computer from one room to another. How can I have an ethernet outline installed in my bedroom
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Accepted Solution
... Problem is that it skips past edit ... Are you using the Sony remote? As stated, a Comcast/Xfinity remote won't send the signals necessary to make this work. The remote that came with the set should work.
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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@user_b2mks6 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it would be to have services disconnected. I'm happy to take a look and see what's happening with your services and how our tea
Service soft disconnected after payment arrangement
An agent helped me schedule a payment arrangement to avoid disconnect and my Internet was still disconnected. Now an agent tells me that they see the arrangement but unfortunately there's nothing they can do.
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The two downstream OFDM channels are borked. The is a cable tilt issue at the highest. frequencies. As far as OFDM channel 34 goes, we've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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@user_4cxteu Thank you again for taking the time to work with us via DM. We truly appreciate all your help with troubleshooting and are thrilled that we were able to help you with getting your Peacock offer activated. Have a fantastic day!
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Lied to,hung up on,tried to get my finical information.
I've been a customer for 5 years under my previous name and 2 years now as my married name [Edited: "Personal Information"] at [Edited: "Personal Information"] Ph [Edited: "Personal Information"] I am a 30.00 EBT locked rate for the entire time I have had service.as you'll see my bill begin going up
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Customer Service
@user_6vzfh0 same here!
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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to have a new ethernet outline installed
I moved my computer from one room to another. How can I have an ethernet outline installed in my bedroom
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Customer Service
Thanks. Problem is that it skips past edit. Thanks for all your help. Not a critical thing. Go Pats (Super Bowl)
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service soft disconnected after payment arrangement
An agent helped me schedule a payment arrangement to avoid disconnect and my Internet was still disconnected. Now an agent tells me that they see the arrangement but unfortunately there's nothing they can do.
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@user_wx0myq @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
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Closing thread due to age.
XfinityMichaelC
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How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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