Xfinity Community Forum

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Thank you @XfinityJustinC ! Yes, that is correct, have her name on the bill as proof of residence, and keep myself as the account holder.

user_7glg1k

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2 hours ago

to the conversation:

0

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Add Spouse name on the internet bills

Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the

Question

user_6ftj7d, Hello there. Are you having trouble viewing your bill, or would you like us to go over it with you?

XfinityAngie

replied

2 hours ago

to the conversation:

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U

Details of current bill

Current Bill line items

Question

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Trying to view my current bill

user_6ftj7d

commented

2 hours ago

to the conversation:

0

1

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Details of current bill

Current Bill line items

Question

Hello, @user_7glg1k thank you for reaching out over Xfinity Forums. I'm glad to see our awesome Forum expert @EG was able to move your post and bring this to my attention. You've contacted the right place for asssitance, as I know there isn't a self-

XfinityJustinC

commented

2 hours ago

to the conversation:

4

U

Add Spouse name on the internet bills

Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the

Question

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I have done all the things that were suggested in the past and have again uninstalled and reinstalled the Xfinity App. Someone working for Xfinity, who understands the App, needs to contact me or do their "magic" on my account from an office which i

user_co12ik

replied

3 hours ago

to the conversation:

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Email won't load on app

When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.

Question

@user_4303f4 Are you seeing any sort of a balance being owed through the Xfinity app or when you're in the billing section on our webpage?

XfinityBradM

commented

3 hours ago

to the conversation:

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No Answer

Just received this text.Spoke with agent on chat about this message being sent through Xfinity text thread and was only assured no outstanding payment was due.Asked several times if this is a security issue..no reply Your Xfinity payment is overdue. Please pay now to avoid any applicable fees https:

Question

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays pr

XfinityJeff

replied

3 hours ago

to the conversation:

0

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question

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I use Comcast for everything. The mobile app is on my Android phpne.

user_co12ik

replied

3 hours ago

to the conversation:

0

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Email won't load on app

When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.

Question

@user_wktooq Thanks for reaching out. We apologize for any inconvenience. To confirm, are you unable to access your primary login user ID?

XfinityOrlandoM

commented

3 hours ago

to the conversation:

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3

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Comcast email

I keep getting this message: Please work with your primary account holder to reset your password. We are unable to change your password because there is not an eligible verified mobile number or email on file; you will need the Primary account holder to make the change for you. Once you've reset, pl

Question

Thank you for the additional information. We suggest going here (https://spa.xfinity.com/report) to report the issue with the service. This submission will go to our Customer Security Assurance Team; they can investigate further to see if everything

XfinityBenjaminM

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3 hours ago

to the conversation:

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advanced security

I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou

Question

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A few months ago my mobile Xfinity App would not load on the email page. I spent hours and days trying to have representatives troubleshoot the problem. Finally, my issue was escalated. After another week the problem resolved. Now,

user_co12ik

commented

3 hours ago

to the conversation:

0

U

Email won't load on app

When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.

Question

Hi @user_a04bxw Thank you for dropping a comment on our forums. You can access all the steps for returning a mobile phone by visiting https://www.xfinity.com/support/articles/returns-and-exchanges. If you have any further questions please let us know

XfinityJanelle

replied

3 hours ago

to the conversation:

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Return label

I need a prepaid return shipping label to return my previous internet modem

Question

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If you don't get agreement you guys are at fault for not getting it done and millions of people will cancel there Xfinity does the CEO of Xfinity realize that???? Also we as customers realize that the prize may go up the best thing to do is make NFL

user_gvqppm

replied

3 hours ago

to the conversation:

0

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question

U

No Answer

Just received this text.Spoke with agent on chat about this message being sent through Xfinity text thread and was only assured no outstanding payment was due.Asked several times if this is a security issue..no reply Your Xfinity payment is overdue. Please pay now to avoid any applicable fees https:

Question

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Billing

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Add Spouse name on the internet bills

Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the

Question

Concern moved here to the E-mail help section.

EG

commented

3 hours ago

to the conversation:

0

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Email

I cannot sign in to my account.

Question

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Comcast email

I keep getting this message: Please work with your primary account holder to reset your password. We are unable to change your password because there is not an eligible verified mobile number or email on file; you will need the Primary account holder to make the change for you. Once you've reset, pl

Question

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Email

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@user_3okwcu Thanks for reaching out. I see you were provided with helpful information by @BruceW on how to access your email through our website. Could you please share more details about the issue you’re experiencing when trying

XfinityOrlandoM

commented

3 hours ago

to the conversation:

0

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Email

Help. Cannot open email

Question

Concern moved here to the Home Networking help section.

EG

commented

3 hours ago

to the conversation:

0

U

Internet problem

Hello, My internet keep getting disconnected on all of my device.

Question

U

Add Spouse name on the internet bills

Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the

Question

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Billing

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2

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