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AI agent failing
When trying to make a payment from my phone the AI agent keeps failing. It's like it mutes itself, therefore I am unable to confirm anything. It is random. Sometimes it's when a selection is to be made, or when it's repeating back my card numbers. I made 4 calls from 2 different phones today to make
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Customer Service
Pardon me, that is the incorrect link. Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. C
Factory Reset the Xi6-A
How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.
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Sounds like I may need to take a closer look at your account. To do so, please click the link below to send a modmail message. Please use this link to send a Modmail message with your name and full address: https://www.reddit.com/
Factory Reset the Xi6-A
How do I perform a Factory reset on the Xi6-A? I’ve tried the steps that are given on the website but they do not work. After initial setup the Xfinity remote will not work, only the Tv remote. I cannot access any of the Xfinity services. At this point I cannot reset to try setup again.
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timc1475 Thanks so much for reaching back out to us here today. Apologies, I am unable to locate a direct message from you, can you please send us another DM. You can start by clicking the chat icon located in the top right corner of your forums' pag
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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I want to speak to someone who speaks english about my account
What is the telephone number to call Comcast Xfinity?
What is the telephone number to call Comcast/Xfinity
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Exterior Green Box Issues
Live in west Bloomfield Michigan. Multiple green boxes in our backyards in our development are exposed. How do we get Xfinity to come out and walk our development and fix. Have requested once and a guy “put in a ticket” but no one ever came out
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Customer Service
Advanced Tier 2 support required
I had a trade in approved for $830 in February for my IPhone 15 pro with IPhone 17 pro that O bought in January this year. In March, your team credited 330$ saying that you are eligible for this trade -in amount and will have to pay for rest of the monthly payments. i am under unlimited line contrac
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Devices
Brand New Address
My house address is about a year old, but it isn’t showing in your system (or anyone else’s for that matter). How do I get service at my house? Both of my neighbors have Xfinity, so I’m quite sure I am in your service area! Please help me?!
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Customer Service
Hello @splithand, thank you for reaching out. I can imagine how frustrating that must be, especially if you're already signed in but still can't get to your email. Can you tell us a little more about what's happening when you try to access it? Are yo
Help to access my email Alreay signed into account
Already signed into my email account Need to access it
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user_5hy03l Hello! Thank you for reaching out. We are sorry to hear about the experience you're having. We believe something else may be happening here. Below is a segment taken from this link (https://www.xfinity.com/support/articles/email-activity)
complaint from ME
I have contacted24/7 troubleshooting at 1 800-934-6489 Twice today for them to try to get my husband's email account functioning, after 2 hours I got a response that it was fixed! This however was not the case. I then called back again, and the representative said the email was closed due to inactiv
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Multitude of problems
I’m trying to set up the Xumo Flex box. I’m making it through connection to internet. I enter the last 4 digits of my phone number, and arrive at ‘checking your status’, at which point it never progresses. To try and troubleshoot, I’m attempting a factory reset. The factory reset informs me that I m
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Flex
Help to access my email Alreay signed into account
Already signed into my email account Need to access it
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Accessibility
user_gwr9yf Thank you for keeping us posted so we can continue working together. What happened when you used the spam filters? Can you provide more details about your account not taking Emails?
Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
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I never moved them into the trash. I thought I was in the trash folder and selected empty. THEN realized I had deleted my entire inbox emails instead... Recover does not help as they never went into the trash... HELP!
accidentally deleted all my emails
I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th
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Gemini said it's a well known issue within Comcast mobile system and support are clueless as they are not properly provisioned to deal with it at all. Yes, this is absolutely a known issue, and it is incredibly common with factory-unlocked Samsung de
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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Pixilated and intermittent outages
Since 2026 we've had issues with tv services at both our houses in Galveston and Houston. We've had techs out and have replaced multiple tv receivers and now my son has the same issue at his house. This is clearly an issue with Xfinity and not hardware! I'm tired of paying for services that only wor
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X1
Pro extender battery backup
Hello, im trying to purchase one and I’ve been directed here to send a direct message by: Click the "Direct Messaging" icon. but I don’t have a direct messaging icon.. can someone please help? thanks you!
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Customer Service
Still the original issue is not corrected. I did as you asked but no one responded multiple days atith many attempts.
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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I need the number to call
user_je8igo
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What is the telephone number to call Comcast Xfinity?
What is the telephone number to call Comcast/Xfinity
Question