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@XfinityJustinM I have been having the same issue for the past month.. I'm getting tired of having to redo them over and over.
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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@user_282t8j Are you trying to order the backup battery for voice service or the one for the Storm ready Wi-Fi for the internet? They are different things in this case.
Battery Backup
Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?
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bbdude Please let us know if you have any other questions or if you need help with your account. We're here ready to help in any way we can.
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Nap mode
An absolute joke; nap mode is a soulless corporation’s forced advertisement platform. For what we pay these jackals, you should be able to have the tv on as you sleep. This “feature” is just another reason people hate your company.
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X1
I want to cancel my internet service
Can I do that here? Who do I need to connect to? Trying to call takes forever to deal with, and puts me through a lot of upsell talk, and I'm really just looking to disconnect.
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Customer Service
Ok sounds like the Xi6 is my best option for streaming. Thanks Abel
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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Intermittent outages with DOCSIS T3 timeouts and UCD errors
I’m having intermittent internet outages. Automated checks say the modem is online, but my NETGEAR CAX30 event log shows repeated DOCSIS errors: - Critical: UCD invalid or channel unusable - Critical: SYNC Timing Synchronization failure - Critical: Started Unicast Maintenance Ranging - No Response r
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Your Home Network
It's been ~3.5 hours of frequent packet loss. This has disrupted our work, ability to watch streaming content, etc. [6/26/2026 10:48:07 PM] Reply from 74.6.231.21 [85 ms][6/26/2026 10:48:11 PM] Request timed out.[6/26/2026 10:48:14 PM]
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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I need to get a backup battery for my wi-fi extender as well, but I see no place to order it.
Battery Backup
Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?
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Hello @user_6fy0aa, thank you for reaching out on our community forum! We would be happy to assist you with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the
Close Accounts (from Australia)
I have permanently relocated to Australia and need an agent to fully close my disconnected Home account and my active Mobile account. I cannot visit a store or call the support line due to international constraints.
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Close Accounts (from Australia)
I have permanently relocated to Australia and need an agent to fully close my disconnected Home account and my active Mobile account. I cannot visit a store or call the support line due to international constraints.
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Customer Service
Email won't load on app
When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.
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Plan
user_qixr0q Thank you so much for stopping in for help with your connection concerns. We appreciate you being proactive and checking/trying those steps before reaching out. With the MocA signal and the additional adapter connected to your network, mo
XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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@XfinityQuemekia that doesn't make sense, as I can still see the private chat thread in Direct Messaging in its full history.Regardless, I posted my information so you can verify me. Also, it's taken me a while to respond successfully to this messa
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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user_nr8xeu, hello there. Thank you for sharing that information. To check your online ID, ensure you have successfully created the account. To create your online ID for your account, you will need to visit Create your Xfinity ID.
Account issue
Hi, I'm getting an "Access not Authorized" error when trying to log into the Xfinity app, and "Something unexpected happened" when I try to view my account on the website. My internet service was recently set up under a bulk billing arrangement at [Edited: "Personal Information"], United States. Cou
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user_28de8a Thanks for reaching out to us today about the payment concern. Were you wanting to set up a payment arrangement for the 3rd, or just asking how you can make a payment on that date?
XfinityEricB
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Payment arrangement
Want to pay past due amount on July 3rd
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