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@RD982 Why didn't you remove the damaged screen protector before sending it in? Bad on you. Assurant saw it as a cracked screen and didn't notice a protector. They process up to 2,000 devices per hour using automated vision tunnels and high-speed sca
Appeal Trade-in Value
After evaluation, my trade in offer was lowered $600 as a result of “screen damage”. There was no damage to the screen but it had a glass protector with some damage. How would I appeal this?
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As my testing brain comes somewhat back on line, it occurs to me that I tend to customize my interfaces a great deal. So I turned off my Firefox theme and refreshed the page. No change. Turn off UBlock? No change. And of course we already tried
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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ldw746 Hello, has your issue with the charge on your account been addressed yet? We are here to help if you need us.
Ticket #CR279195125
Had contact to explain this issue which was a massive charge which I am disputing
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That doesn’t work. I opened a ticket yesterday. No calls back or email updates just that I’ll be helped in 14 days. Completely unacceptable. The yard needs fixed and Comcast needs to pay for it.
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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That does not work. I opened a ticket yesterday speaking on the phone but no one has called me or treated this with any urgency. What’s the escalation?
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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Xfinity Stream Website
My peacock premium subscription does not show up anywhere
I am a Xfinity platinum member and my free Peacock subscription is nowhere to be clicked on and I can’t go to Peacock and link my Xfinity account because that is not an option either. What am I supposed to do here
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Non-X1 Service
user_0uu1su Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Comcast broke all my irrigation
Comcast came to bury a line, however broke sprinkler heads and pipes throughout my yard. I asked the installer if he had any issues during install he said everything was fine. Now I’m even more worried about the gas lines. I know he wouldn’t have told me if he busted those either. Extremely frustrat
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Peacock activation error
When I try to activate peacock, I get an error. I see "Something went wrong". I go to xfinity.com/yoursubscriptions, click activate, click activate peacock premium, see spinning dots and then something went wrong text.
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Customer Service
It is a Comcast back-office issue. I've been a customer for over 37 years and have reached my limit. Rewind and fast forward work great in-progress on my TVs and phone but not on my PCs.
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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Hey there, @user_495f71! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I understand the frustrations with wanting to ensure all the details of the account has been updated when doing an account name request. I w
Can't tell if info was changed
My mom and I submitted a ticket at the xfinity store to transfer ownership of the account from her to me. We got message that ticket was closed but I dont see where changes were made and there are no notes. Ticket [Edited: "Personal Information”]
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xfinity refund website
Is there a reported issue for the xfinityrefund.com website. It is reflecting an error message of 403 Forbidden Microsoft-Azure-Application-Gateway/v2
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Customer Service
@XfinityMichaelC Sorry <sigh>. It still happens in a brand-new Private Window: ps: Thanks, y'all, for staying on this! I've been retired from IT work (though I was never a coder) for a couple years now, and it's fun to do this stuff agai
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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Hi there, @JG37122. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. We would be happy to work with you on reviewing the Global Travel Pass service to see what we can do to help get this issue straightened o
Why can you not speak to a mobile billing representative that is based in America
We were charge $120 for a global travel pass based on what our local Comcast store said we needed (10/day for 12 days). When my mom went on her cruise, she used some data but all were allowable countries per the global pass website. Now we get another bill for another $275 for roaming charges when o
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I was able to watch in-progress streaming shows from the beginning Dell laptop as long as I didn't try to skip ahead. After that the recording playback was stuck at the beginning. At a minimum, Xfinity should disable fast-forward action so you aren't
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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Can't tell if info was changed
My mom and I submitted a ticket at the xfinity store to transfer ownership of the account from her to me. We got message that ticket was closed but I dont see where changes were made and there are no notes. Ticket [Edited: "Personal Information”]
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Customer Service
Hi there, I just wanted to reach out to you and let you know we're still monitoring for an update and will reach back out when more information is available.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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user_it2cgm hank you for reaching out. I understand that you do not wish to renew or extend your current agreement and would like to discontinue your Xfinity services once your commitment ends. I can certainly help review your account to confi
XfinityAirelle
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I do not authorize the renewal or extension of my current fixed-term agreement
Dear Xfinity Customer Service, I was informed that my current 24-month agreement began on March 15, 2025, and is scheduled to expire on March 15, 2027. I hereby formally notify Comcast that I do not authorize the renewal or extension of my current fixed-term agreement. I wish to permanently disconti
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