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@user_tnwdmn Our access is limited with NOW accounts and would be better support using the Xfinity Assistant as that is the direct support for those services.
Now internet
I paid my bills last night and maybe need a reboot on your end!? I want to make sure that my modem is functioning
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Sorry that it didn't work for you. Perhaps someone with an idea will come along. Good luck !
Drastically slower speeds on linux machines
Recently set up my home wireless, we have the 500 mbps plan and on every non-linux device (apple devices, windows computers, etc.) in the house they get those speeds fine. However any linux device gets speeds closer to 20-50 mbps. I have devices on Ubuntu, CachyOS, and Fedora and they all have the s
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@user_bhrwbm, thanks for reaching out on our Community Forum! If you scroll down in this discussion, you'll find a detailed response from our amazing expert, @BruceW, that outlines the recommended steps to resolve the IMAP password prompt, including
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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Temporary Line Installed Due to Construction
Hello, We are doing a backyard renovation. The project manager told us we need to have a temporary internet line installed so we do not lose internet service during the build process. How do I go about getting a tech out to address this? Thanks!
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Customer Service
Thank you for that additional context user_qcaex5, and I fully hear what you're saying about just calling and hashing things out. We are a fully online team here, though, and do work with our customers here in public or via direct messaging as neede
Xfinity and new LG QNED TV
I am having the same problem as everyone else in this chat. Xfinity isnot working as it should on my new LG QNED. If you can't fix this problem very soon I am leaving Xfinity for good
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user_gc4mhi Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Not happy with Xfinity chat agents
Not happy with Xfinity chat agents kaushalaya and “supervisor” umakumari because kaushalaya charged my bank a full price for a device when I told her I only wanted to make a payment towards it. Now I have to deal with the bank. Which will take a few weeks to get my money back! This company needs bet
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
file a complaint
I was recently sold a line of goods by an xfinity rep and his girlfirend. We had centurylink and we had decent service. but they promised much better service thoughout our entire home. they said if we needed an extender it would be provided. Well I have been figthting with the sales reps, the AI ass
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Existing Customer Requesting EPON/FTTH Serviceability Review
Hi, I’m an existing Xfinity internet customer currently connected by coax. Fiber was recently installed along the public right-of-way directly outside my gated neighborhood, and I’m interested in finding out whether Xfinity fiber-to-the-home service may now be available, or could potentially be exte
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unburied drop line unresolved for 3.5 years — need escalation
Hi — I need this escalated immediately. Xfinity has left an exposed/unburied drop line in my backyard for approximately 3½ years. Multiple prior requests/work orders have already been submitted and were apparently closed without the work ever being completed. I am not looking to reopen or review old
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testing coax cable/ packet drops
Hello I am a online game gamer and for a 2 week I have been getting packet drops and correspond to getting lag in my games. one of the suggestion is that you should have your coax cable and splitter checked, but I have no means to check these, if I can get a comcast tech can they test the cables and
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Now internet
I paid my bills last night and maybe need a reboot on your end!? I want to make sure that my modem is functioning
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Concern moved here to the E-mail help section.
im trying to change my email password but the verification code is being sent to my land line. how can i change that?
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I am so glad they were able to assist you @sutorius!
I live next door to a hacker…what cable box do you offer with the highest security protocols
The hacker next door is able to hack my hdmi cord and who knows what else? I upgraded my hdmi cord to a fiber optic shielded cord and he is still able to hack into my cable connection. The cable box is XG2v2 P. The hacker has advance miltary grade hacking tools. On Monday I am upgrading my gateway t
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@sgeneris I apologize for the previous poor experience, and again wanted to assure you that I'm here to assist but again would need to troubleshoot to see why the phone isn't connecting to the home network while other devices are. With the Forum be
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone
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I completely understand your concerns and I will be more than happy to help. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if
Where can I get an update on my ticket?
Ticket number is [Edited: "Personal Information"]. Thank you in advance.
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Software version 43.04.22. Not sure how to find the TYPE of Xfinity app but it's the same Xfinity stream we have had in the house for years. This would be so much easier if you could just call me and let's resolve this issue. [Edited: Personal Inform
Xfinity and new LG QNED TV
I am having the same problem as everyone else in this chat. Xfinity isnot working as it should on my new LG QNED. If you can't fix this problem very soon I am leaving Xfinity for good
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Lower bill
I am looking for a bill lower. I removed my my package with features to lower bill and because no NFL network. Of course. NFL network is now available and i had to upgrade to get the angle network. I had to remove my phone service but i now need that again. A bill for $400 is extreme for the same se
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X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Existing Customer Requesting EPON/FTTH Serviceability Review
Hi, I’m an existing Xfinity internet customer currently connected by coax. Fiber was recently installed along the public right-of-way directly outside my gated neighborhood, and I’m interested in finding out whether Xfinity fiber-to-the-home service may now be available, or could potentially be exte
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