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@user_ja7aa5 Are you only having issues with your iMac or with other devices as well?
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
Question
@XfinityThomasC Thanks for the info. Honestly, I just want a lower monthly bill without add-ons, etc, that’s it. I’m fine with the what I have in my current phone plan. Is there anything you can do or recommend to lower the monthly bill?
Sensitive Information
Hey there, everyone, yesterday I was on the phone talking to a (Customer Service) person from India and I was wanting to know why my bill went up $20 and I guess they said that I was using a promo recently that had expired and then I’m eligible for more promo and since I’m a gold member possibly add
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It's great to hear your Peacock concern has been resolved! Glad you're able to start enjoying your services!❤️ I apologize you are having an issue with clearing the cart, even after clearing your browser history. Are you able to subtract the item fro
Is Peacock still free for diamond members?
Hi. I had a question about Peacock. Not too long ago, we used the rewards option and got Peacock premium free due to the fact that we were diamond members. We had to move and get new boxes, but according to Xfinity/Comcast, we still got Peacock for free. I reactivated it a few months ago with no pro
Question
Voicemail PIN Reset Stuck - Closed Escalation Ticket ECM0023405718
Hello, I am experiencing an ongoing issue with my voicemail that front-line customer service and one of the supervisors has been unable to resolve. My voicemail pin number (and I've tried with several different numbers) is not working to access my voicemessages and change greeting, and I am told I n
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Home Phone Features
How do i speak to an agent
All I get are endless circular options with both the chat and phone agent. I was lied to about the cost of the service I was offered and over charged. What's more, the agent who lied and signed me up for the service signed me up for it, then he transferred me to his buddy, who asked me to go through
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Customer Service
Hello ywkim1025. We've replied to your latest message and are awaiting your reply. Please get back to us when you can.
[Urgent] Severe billing issue requiring immediate attention
In August 2025, I moved from one apartment to another. Due to a slight overlap period in lease, instead of transferring the service, I started a new service at my new address and then cancelled my old service at my old address after I moved out. I called customer service twice during this time to ge
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I have done this. Let me know if there is anything else I can do.
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
Question
Hi, I sent a direct message and I cannot seem to get in contact with anyone past one message. I would really really like for this issue to be resolved as I need a large refund. It seems impossible to get in contact with anyone and to get issues res
[Urgent] Severe billing issue requiring immediate attention
In August 2025, I moved from one apartment to another. Due to a slight overlap period in lease, instead of transferring the service, I started a new service at my new address and then cancelled my old service at my old address after I moved out. I called customer service twice during this time to ge
Question
You can check on the spam filters you have set up in the advanced settings portion of the settings on the Email page. If there is an issue with a specific provider you can also check with our security team at the https://spa.xfinity.com/help site to
Not receiving emails
I am not receiving some of my emails. MetLife told me it was a Comcast error that I have not been receiving their emails. How do I rectify this situation? Thank you [Edited personal information ]
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Did not see the emails in junk folder. What are the correct filters? I am getting my other emails. Only these certain emails I am not receiving. And their IT department told me in was a Comcast issue and has happened to other clients with Comcast ema
Not receiving emails
I am not receiving some of my emails. MetLife told me it was a Comcast error that I have not been receiving their emails. How do I rectify this situation? Thank you [Edited personal information ]
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ARE YOU GOING TO REPLY TO ME///?
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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help I want my EMAIL PLEASE i HAVE BEEN WITH YOU SINCE 1981
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
Question
I have no idea what I AM TO DO NOW WHAY CANNOT SPEAK WITH A HUMEN BEAN
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
Question
Good evening user_uiybm0, and thank you for joining us in our community. First and foremost I'm so sorry to hear about your recent loss, and you have my deepest condolences. At a time like this, the last thing we want is to create an inconvenience or
XfinitySeth
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How do i speak to an agent
All I get are endless circular options with both the chat and phone agent. I was lied to about the cost of the service I was offered and over charged. What's more, the agent who lied and signed me up for the service signed me up for it, then he transferred me to his buddy, who asked me to go through
Question