Xfinity Community Forum

Please let the developer team know that many long time comcast users like me want to run the speed test in a browser not the xfinity app.I do not want to install a pc app to perform this task which was easy when the webpage provided a speed test for

willaniel

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9 hours ago

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Speed test

How do I check the speed test on my home xfinity speed test?

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Yes I can confirm everything is up to date.

user_angelred79

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9 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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user_rh9yjb I'm sorry to hear you're having trouble activating Hulu. To clarify, are you receiving Hulu through one of our eligible streaming promotions or bundles?

XfinityDilary

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9 hours ago

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Hulu subscription not found

My Hulu has never activated. No Activate Hulu button on Xfinity. All devices say subscription not found. Hulu works on the Disney plus app but not on the Hulu app itself

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@User_8bs01h, thank you for that update, we appreciate it! We understand that advertisements can sometimes be frustrating. While we do not determine, control, or moderate the advertisements or content provided by individual networks, we do want to ma

XfinityChelseaB

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10 hours ago

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Excessive ads on dvr recordings

In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a

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user_77hokb Thank you for those details. I know that anytime assistance is needed with an arrangement or installment to keep services current can be frustrating, and we can definitely help make that easier. To review the billing details for your acco

XfinityAmandaB

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10 hours ago

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Xfinity WiFi

I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to

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Audio sync issues

When using Xfinity Stream, the audio slowly starts advancing ahead of the video playback. This happens with recordings and live playback. It seems to be happening much more frequently. I have cleared the cache, cookies, etc from my browser and it makes no difference. I have logged out, restarted my

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Xfinity Stream Website

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Hi there, @user187348129! Thanks for reaching out about the phone that you want to return. It is correct that we have a 14 day return policy for devices. When you want to place an order with us, we send you an order approval link. That shows all the

XfinityRay

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10 hours ago

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Misled Into an Unwanted Xfinity Mobile Bundle — Unopened Phone Return Denied

In early May 2026, I contacted Xfinity online chat because the price of my Internet plan had increased. The online support agent provides me an offer with new mobile line and a new phone, which reduce the overall price compared to my previous deal. I expressly informed the Online Advisor that I did

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Misled Into an Unwanted Xfinity Mobile Bundle — Unopened Phone Return Denied

In early May 2026, I contacted Xfinity online chat because the price of my Internet plan had increased. The online support agent provides me an offer with new mobile line and a new phone, which reduce the overall price compared to my previous deal. I expressly informed the Online Advisor that I did

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Customer Service

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XB7 bridge mode

I have a mesh WAP system. Don't need Wi-Fi from XB7. Previous forum post said to configure XB7 via http://10.0.0.1. However that no longer provides a config menu. Just has a note to configure gateway via Xfinity app. But app doesn't have setting for bridge mode.

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Your Home Network

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Hello @user_ivan1 thank you for taking the time to reach out to us! What is the error message you are getting? If you want to upgrade your box you can do that at any Xfinity store. You will lose any recordings that are saved to the box itself. You wi

XfinityAbby

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10 hours ago

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4kdvr (XG1v3)

I keep getting error messages on my DVR when trying to play certain movies. I have every streaming channel except a few. What am I missing, it seems this upgrade came out several years ago. How can I get a new box? Will i loose all my recordings? Purchases? It would be nice to just go to my local st

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@user_r2b47b When did you sign up for services or did you recently get a new promotion that had that offer?

XfinityShawn

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10 hours ago

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Activate Hulu button missing

The activate button on my Hulu subscription is missing and I cannot activate the streaming service.

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I don't have that much saved on the X1 DVR, but still at an hour each, it will take a while to test them all. So far, sampling shows the other recordings (one STTNG episode and episodes from the new "Matlock") are OK. There were several oddities with

User_8bs01h

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10 hours ago

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Excessive ads on dvr recordings

In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a

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@XfinityAmandaB I was called by a representative from Xfinity and was told an amount that was due on my bill. I take full accountability in regards to the payment and was collectively working with someone who I thought knew the expectation in regard

user_77hokb

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10 hours ago

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Xfinity WiFi

I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to

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Aaaaand no reply. I’m literally having the same problem. I googled it and it said that I was supposed to get an email to connect Disney, Hulu, and hbo but I didn’t get anything.

user_r2b47b

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10 hours ago

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Activate Hulu button missing

The activate button on my Hulu subscription is missing and I cannot activate the streaming service.

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user_77hokb Thank you so much for stopping in and sharing your experience with getting support. That is not at all what you should expect, and appreciate you letting us know. We are a corporate-level team that assists here with the Xfinity community

XfinityAmandaB

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11 hours ago

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Xfinity WiFi

I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to

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@XfinityAbby I can't get a new phone every time you guys decide to change your app so that it won't work. How about, make an app that works again. And then keep the app working? If you can't keep your app working, then abandon it for something that

user_1sfzy0

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11 hours ago

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xfinity app no longer works

I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to s

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Xfinity WiFi

I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to

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Customer Service

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Additionally, when it rains, the reliability of the internet connection gets even worse.

user_MM10

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11 hours ago

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Your Home Network

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Hello user_ea5jz9 so sorry to hear you are having difficulties accessing your member benefits. Have you tried a different browser, an incognito browser window, or clearing browser history and trying again?

XfinityJeffB

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11 hours ago

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

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