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I performed a refresh of the system. The problem still occurs.
Error XRE-03059 tuning to cable channels on set top box
After spending almost twi weeks getting error APPS-04036 while trying to access HBO Max from my TV set top box, that issue nows seems to be resolved, and a new error is happening. I’m getting error XRE-03059 when trying to tune to various standard cable channels that were fine and accessible as of y
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It goes down into the ground.
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
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Existing customer needs help downgrading 2-Gig internet plan
I’m currently paying approximately $149 per month for HSD Gigabit 2X internet, with speeds up to 2100 Mbps download and 300 Mbps upload. I want to downgrade to a 1-Gig plan while keeping unlimited data and the Wi-Fi Gateway. I’m a verified college student and Diamond member. Please review my account
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Your Home Network
Hello @user_cnvlzw, and thank you for sharing your experience with us and providing such detailed feedback here on our Xfinity Community forums. We can certainly understand how frustrating it would be to have your chat disconnected while trying to re
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
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Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
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Customer Service
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Your Home Network
Easy set up from Comcast’s to yahoo. I am unable to set this up on my I phone and I pad. PC no problem. What can I do?
I have what I need on my PC, however I am unable to set up my I phone and I pad to receive my Comcast mail on yahoo
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Need to file a complaint
I need to file a complaint about my Xfinity service. I have had 13 days of interrupts, outages, and disconnects on my home internet and TV. These 13 days of outages have included 30 internet interruptions multiple times a day throughout July.
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Your Home Network
Will this problem with routing with x/twitter videos be fixed or any information moving forward?
BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411
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Hello there @Gage1, just wanted to follow up to see if you still needed assistance with your port forwarding issues?
Admin Tool password
Hi all, I'm trying to use this wacky "admin tool" as the common issue of the xfi crapp not showing all devices for port forwarding is not preventing me from port forwarding. I've tried a few combinations of admin and password but nothing seems to be working. Anyone know what the admin and password a
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Hey there Doug_1994. Has anything improved for you since leaving your comment?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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user_bc945m It sounds like the promotion is not applying. We can definitely help in private. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associate
Free xfinity mobile
I have xfinity wifi and on the app it says that I can get my first line free for a year. When I check out, it says that there's nothing due now, but my estimated next bill is ~$40. How do I get the free mobile select line?
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My landlord has NOT installed a coax cable port and Prohibits installation of one
Hi, I just got Xfinity service the other day and I'm trying to set up the gateway and now I simply can't do so due to not having anywhere to hook up the coax cable for the router from Xfinity. What can I do? Different kind of gateway? Router? Or do I just request a refund and go somewhere else?
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Your Home Network
Remove personal router from account
I would like to remove my personal router from my account so I can give it to another person. I cannot find the option to send a direct message to your support team.
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Your Home Network
It was returned only 1 month of blackout.
user_rteu1u
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11 hours ago
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When are we getting CBS back
I am completely disgusted with Comcast. Because we couldn't get CBS last weekend, we missed the Masters, one the greatest sporting events of the year. So far it has been 19 days and NO CBS!!! When am I going to get a refund because you are billing me for service that I am not receiving?
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