Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (546.4K)
i just set up my internet when should the box arrive .
I just purchased internet and i was wondering when my box will arrive .
Question
•
Customer Service
Formal complaint: recurring internet drops and agent conduct on Nov 6 support call
Since my service was installed a few weeks ago, my internet has dropped every 1 to 2 days and comes back after a modem reboot. It happened with my own DOCSIS 3.1 modem and still happens with the Xfinity gateway Xfinity sent me, which is in bridge mode. On Nov 6 at 3:16 pm PST I called tech support.
Question
•
Customer Service
Good evening @Ztruker3301. Are you receiving any error messages when trying to connect?
Access Apache web server running on a Windows 7 computer on a Xfinity network in my home
This worked fine until I moved to Colorado and ended up with Xfinity. I can connect via the internal IP address from other computers on my home network but I can't connect from computers that connect using a name I own on a DNS provider that ties the name to the IP address Xfinity assigns to the web
Question
Streaming Doesn't Work
Streaming does not show any programs. I was told to use To Go. I have no VPN on or anything but I constantly have 3 dots on my screen just buffering.
Question
•
Network
Moved here for assitance.
Customer Owned Router on Xfinity EPON Fiber
I am an Xfinity EPON fiber customer currently using an XER10 gateway connected to the ONU. I live in Pembroke Pines, Florida, zip code 33029. I am trying to switch to my own UniFi router. I contacted phone support multiple times and even schedule a onsite tech, but the agents/tech was unable to add
Question
I'm having the same issue and have also done the same to try to make work. I pull up free movies playing now all the pluto ones fail. It opens the ap on a pick page not the movie I tried to play. The movies I tried all had over an hour l
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
Question
Hey there, @Tigerl18, thanks for reaching out through Xfinity Forums regarding your account. I can understand wanting to get your movie, especially since it’s been over 24 hours and the reward shows as redeemed. Since it’s still listed as
Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to
Question
Moved here.
To Xfinity Corporate Customer Relations
Formal Complaint: Consumer Disrespect, Script Violation, and Post-Interaction Marketing Abuse by Agent Mona To Xfinity Corporate Customer Relations, I am writing to file a formal complaint regarding an egregious breach of customer service protocols, aggressive sales manipulation, and subsequent digi
Question
Change Position of Closed Captions on Samsung OLED TV
Is there a way to change the position of the closed captions so I can read the info on a program? The position of Closed captions cover text when viewing info on channels/programs. It directly covers what I want to see. This has been asked before but has not been answered.I followed the instructions
Question
•
X1
Good afternoon user_jj9avt. I can certainly understand checking into where your bill is. I will be happy to look into this further with you. I do have a couple of questions to better understand the situation first. Do you have any of your previous re
Haven't received my Paper bill in the mail for November yet?
I haven't received my Paper bill in the mail for November? what's going on. I'am not on Paperless billing. Thanks Brian.
Question
user_ofmjij Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with yo
My statement
Last winter Xfinity promised me that my bill would never go above $188.11 and now for the past two months I’m getting new bills from you for $209 a month. Can you please explain this to me?
Question
@angelsix I've never used Comcast or Yahoo email myself so I have no personal experience, but you might want to read some of the yahoo-related threads. It seems like a lot of people wish they could switch back.
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
Question
user_afqaqo Thank you so much for reaching out for help with this high bill you received after thinking your mobile services were disconnected in April. That would be frustrating for sure, and I appreciate you letting us know so we can help look into
I have requested Xfinity to cancel my mobile device now I am receiving a very high final bill.
I have not even been able to use my devices in months. Back in April I requested that my mobile service be canceled. However, I am seeing a final bill for a very high amount. I have 0 usage and was told my mobile services would be canceled. Why am I still being charged?
Question
Closed
To Xfinity Corporate Customer Relations
Formal Complaint: Consumer Disrespect, Script Violation, and Post-Interaction Marketing Abuse by Agent Mona To Xfinity Corporate Customer Relations, I am writing to file a formal complaint regarding an egregious breach of customer service protocols, aggressive sales manipulation, and subsequent digi
Question
•
Customer Service
Moved here for an answer.
EG
commented
3 hours ago
to the conversation:
0
0
i just set up my internet when should the box arrive .
I just purchased internet and i was wondering when my box will arrive .
Question