Xfinity Community Forum

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I am having trouble with my TV, lose sound regularly and sometimes this is followed by picture loss and sometimes it stops and repeats several times. This happens on multiple channels. I have tried the reset box stuff with no improvement. In addition

user_yrz71g

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2 hours ago

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Need technical assistance

Have had disrupted audio and video on TV for 4 days. Impossible to watch.

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@user_kmdn9o Hello! Thank you for taking the time to share your experience. We can take a look at any issues around the area and if there are any updates on the node maintenance. To do so, please send us a direct message with your full name and servi

XfinityEva

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2 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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Thanks for letting me know, @user_l1plpd. The mobile browser is a little different from the desktop version. The Direct Message prompt does not have the same icon, but it is in the same location in the top-right corner of the screen. Our good frien

XfinityJamesC

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2 hours ago

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U

App and Home app issues

I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl

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I have that setting disabled and guess what!!!!! you can still see the Xfinity Wifi. Not cool.

Unrealboss

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2 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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I apologize the screen I am on does not have that information showing. I’m using my phone, guessing that may be why?

user_l1plpd

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2 hours ago

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App and Home app issues

I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl

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Hello, @user_r639q1 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help get a new set-top box sent out and ensure the old serial number for the misplaced box is accounted for. I'll need to gathe

XfinityJustinC

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2 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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I have misplaced one of my TV boxes and would like to get a new one. [Edited: All Caps]

user_r639q1

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2 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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user_j7rk3n Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration and would be happy to further assist you. To get started please send us a DM to Xfinity Support with your full name and address.

XfinityBillie

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2 hours ago

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Disputing Comcast's determination of no conflict with cable location

I need to have some landscape work done. I have made three requests through 811 for Comcast to mark the location of the underground cable leading from the junction box to my house (there is no overhead cable). The line I know is very close to where the work will be done, but each time, within a minu

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@user_tp58ma I wouldn't have any information I could send you, but if you want to send me a direct message with your name the address of the account and the e-mail address I'll put into our system and let you know what information I see. &nbs

XfinityOrlandoM

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2 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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I have the same issue

tireman22

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2 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Hello, @nm469 thank you for reaching out over Xfinity Forums. I completely understand where you're coming from with wanting to view streaming content outside the home on the Xfinity Stream App. I found a helpful article that has a list of networks th

XfinityJustinC

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2 hours ago

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U

Xfinity Stream not showing channels on fire tv

Have a Samsung television with a fire stick. The Xfinity stream app is no longer showing more than 4 channels. Tried checking internet…good Tried logging out and back in… nothing Tried uninstalling and reinstalling… nothing Tried restarting fire tv… nothing

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Spam filter keeps blocking legitimate email sender

The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward

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Email

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I understand that but I need a chat message stating that with name of the old email address. I would post the email address here but this is a public forum and it has my name listed. Is there a way to do that privately?

user_tp58ma

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2 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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@user_tp58ma Thanks for clarifying, so if you're getting that message that means the e-mail has been deleted and is no longer accessible or recoverable as we no longer provide secondary e-mail addresses

XfinityOrlandoM

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2 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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Thank you for your post @TereB. We can help get a ticket submitted. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https

XfinityJoe

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2 hours ago

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ECR

Xfinity Mobile claims my Samsung phone is "locked by Samsung" (which Samsung confirmed is false—they don't impose carrier locks). IMEI checks show it's fully unlocked, yet Xfinity won't provision/release it for use on another network.I've met all unlock criteria (paid off, active 60+ days), but fron

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same issue, since same time

user_7hv9md

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2 hours ago

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Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering

The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh

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My old email- no. I have a current email that I can log into but that doesn’t help with the old email. I just need someone to verify in writing that that old email is no longer accessible. Just a line saying my k…….@Comcast.net is no longer valid and

user_tp58ma

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2 hours ago

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Live agent

I need help accessing an old email address box. I know it’s probably deleted but I need Xfinity to confirm that via chat. This is to prove to another app that I set up long ago that I no longer have access to the old email account. Ty!

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same here, contacted xfinity several times with no fix.

user_7hv9md

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2 hours ago

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U

severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

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Disputing Comcast's determination of no conflict with cable location

I need to have some landscape work done. I have made three requests through 811 for Comcast to mark the location of the underground cable leading from the junction box to my house (there is no overhead cable). The line I know is very close to where the work will be done, but each time, within a minu

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Customer Service

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tomk3212 That would definitely be concerning to see, especially if the messages were there previously. A few things can cause emails to appear to disappear like that, so it’s worth checking a couple quick things first. Some

XfinityAirelle

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2 hours ago

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E-mails have DISAPPEARED!!

This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.

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