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Charged for service fee never asked for or anyone come out here
I have reached out so many times to Xfinity... trying to get this resolved, and I either get hung up on or switch to a different tier, No one ever came to my house, I shouldn't be charged a $120 for a service fee that I never got. And also I've been paying with the same debit card since the day that
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Billing
How does Xfinity survive with such terrible customer support?
To: Kohposh Kuda (only his email and address are hidden from the public) I spent most of today (Saturday, January 10th) becoming more frustrated with Xfinity Mobile and my decision to switch last month from Verizon to your mobile platform. Today, I had to go into an Xfinity store in Aurora Colorado
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Plan
Cancel Services Error
Several attempts to call and receive callback to cancel services but I keep being sent in ya loop. I have moved locations where I already have internet setup and no longer need Xfinity. Please assist with disconnect and cancellation.
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Customer Service
Thank You for your help!
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
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How can enable access to the Xfinity Gateway Admin Tool if I do not have access to the Xfinity app?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Showtime with paramount+
Why call it showtime with paramount+ if it's it not truly with paramount+? Change the name, end the stoopid confusion. Don't you people steal enough of our money already? Forcing us to have channels we don't want instead of giving us the channels we do want. Ripoff company! Also, why does this tag (
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Channels and Programming
Dumb
Why call it showtime with paramount+ if it's it not truly with paramount+? Change the name, end the stoopid confusion. Don't you people steal enough of our money already? Forcing us to have channels we don't want instead of giving us the channels we do want. Ripoff company!
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Customer Service
Canceling Internet Service Online
Hi, I'm looking to cancel my internet service without having to wait for a callback or to go to a store in person. Thank you.
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Your Home Network
user_cx5hzf If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mess
Xfinity Mobile refuses to give $100 visa gift card promised by internet agent for trying mobile line.
Xfinity Mobile refuses to give $100 visa gift card promised by internet agent for trying mobile line. On 6/20/2025 I upgraded my Xfinity internet service. At the end, the agent offered $100 prepaid Visa gift card for me to try a mobile line FREE for an year (except activating fee & monthly taxes) wi
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Hi @user_3ofped, thank you for sharing your experience with us. What is the make and model of the device that you are facing this issue on?
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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DrStrangeSpock - Hello, and thank you for joining the Forums Community and for taking the time to share your feedback. This isn’t the level of service we want for anyone. I’d appreciate the opportunity to help troubleshoot this so you can
Fox News DVR recordings always defective?
Use Xfinity Stream App on your TV like in a Samsung etc to watch your ruined daily recordings by Xfinity [Edited: "Political"] as so far they cannot sabotage those. My DVR recordings are [Edited: "Language"] up in 3 alternate ways for years after many tries to fix. If Xfinity gets their Pacifica, Ca
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Official Solution
Tohitsugu2 Thank you again for your time with us. I was able to get that disconnect set up for you, but if you need help with anything in the future, feel free to stop back in and make a new post.
Can’t get callback to cancel service
I need to cancel my service as I moved to a new location that already had TV and internet. Support directs me to the callback page, which keeps saying “We're having some trouble scheduling your callback”. Please assist.
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Hey there. It turns out they finally started offering the no phone, Apple family watch functionality paired to a parent phone with its own number in December, 2025. After dealing with this fiasco in the past, somehow I found something, somewhere, in
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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Thanks for taking the time to post on our community forums, creeble. I'm truly sorry for the experience you've had while trying to resolve your neighbor's connection issues. Also, thanks for being such a great neighbor! You're in the right place for
Worst possible customer service -- internet out for two days, zero response
Comcast / Xfinity seems incapable of even recognizing my (85-year-old neighbor's) problem, and she is without internet with ZERO response from Comcast. It's unbelievable. Here is the story: I helped her replace her broken Technicolor CGM4331COM gateway two days ago -- it was incapable of giving out
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This isn't really the fault of Comcast/Xfinity. The broadcast networks typically will have the most recent episode available for "free" the day after original air date and maybe a while after that. However, most of them are associa
Doc S2 episodes missing from free
Season 2 of Doc has episodes 1,2,5 free. However episodes 3,4 are not- it is saying buy for $2.99. Can this be fixed or is this the situation intended by Fox and/or Comcast? Doesnt make sense to keep up with the show if they are going to charge randomly for some episodes but not others. This is with
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@user_heje6n I can guarantee your information is already on the dark web. Everybody's is. Not much you can do about it unless you completed get off the internet, get rid of a smart phone or any smart devices.
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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I did this and they increased my bill instead of decreasing it. Still waiting to hear back from someone.
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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XfinityThomasA, I appreciate your help. However, l learned yesterday that dealing with Comcast by smartphone is difficult. I could not enact an immediate payment by phone. You had so few reps available that I kept getting the same one.&n
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Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
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