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Canceling my WiFi pass now
I’m having issues canceling it and I’m hoping I can get answers and see if I can cancel it as soon as possible
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Billing
Totally our pleasure. I am glad to hear that issue has lessened. You can always reach out here if you run into any issues.
Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour
The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical
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Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
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Customer Service
Is my prepaid service going up?
Is my prepaid service going up? I own my own box
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Customer Service
user_w5g2a4 Generally, the default username is admin, and default password is password all lowercase. If the password has been changed you will need to perform a factory reset to restore the default settings. If that doesn't work, I would recomm
Gateway Admin tool
I don't have the sticker with the username and password for gateway admin tool (10.0.0.1) I tried admin/admin, admin/password, admin/1234 and they don't work.
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cancel
as usual having an issue with xfinity. trying to cancel services and need a number or link to online process.
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Customer Service
no closed captions
Closed captions for Woodtv8 have not worked for 2+ weeks. All other 100+ channels do. Contacted Woodtv8 and they confirmed that their closed captions are working properly but that 10-15 other Comcast customers have also contacted them with the same complaint. They recommended contacting Comcast and
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On Demand
... This new thing called Video price what is it? Anyone knows to explain this please? For me, through December 2024 the "Broadcast TV Fee" charge was separate from other TV service charges on my bill. Beginning in January 2025 that fee was added to
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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Hello 173rdskysoldier did the comments from our Expert @Again help answer your questions? We don't want you to lose your Xfinity email if at all possible.
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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@XfinityThomasA i accepted it l year ago and it says doneon the reward, So an agent had me sign up for regular Peacock and credited the 10.99 until we can figure out how to get the reward synced with my account. kind of a mess but I have my peacock
“I’m a verified veteran with Diamond Rewards and should have free Peacock Premium, but I don’t see the activation.”
“I’m a verified veteran with Diamond Rewards and should have free Peacock Premium, but I don’t see the activation.”
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public utility easement
Hello, I am looking for a letter of no objection to the removal of a public utility easement located on the southern edge of my property. All utilities are connected to my home from the street on the north side of my parcel. I have already received letters from PGE, Cal Water, and ATT. I am located
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Non-X1 Service
Gateway Admin tool
I don't have the sticker with the username and password for gateway admin tool (10.0.0.1) I tried admin/admin, admin/password, admin/1234 and they don't work.
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Sign-In and Account Management
@Viper122 right there with you on the audio dropping out the last couple seconds of commercials, I also have issues with ESPN...only ESPN freezing up during live games, which is always....lol. How is YouTube tv treating ya so far?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Tv connect to box
I have followeddirections on card of new box but the tv channels wont connect. Keeps saying retey
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Channels and Programming
@user_25uexw @user_25uexw Just want to add, 3 different live agents flat out told me they will not transfer me to a supervisor, and that im trying to get things for free. and hung up on me. I will gladly pay the bill as soon as the issue is resol
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
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Good evening @user_4z41a1, and thank you for reaching out on our forums with your connection issues. May I ask what troubleshooting steps you have tried so far such as restarting your equipment? Have you also tried troubleshooting through our XFINIT
Low Internet Performance
For the past 5 to 6 months, the WiFiservice has been blundering, not booming. I log into YouTube on the TV and I get a screen of gray boxes instead of the video thumbnails. I'll watch a video and when I go back to the YouTube Home page, I get gray boxes again. I'll be watching a movie on the TV and
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@c.roundy Don't do it. There are major issues with the yahoo platform with rate limiting even with their stupid mail app. So you are advising customers to lose their @comcast.net email address?
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Thank you for reaching out here. The only option available to make changes on that Wi-Fi pass is at the https://www.xfinity.com/xfinityassistant/ site.
XfinityJohnG
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Canceling my WiFi pass now
I’m having issues canceling it and I’m hoping I can get answers and see if I can cancel it as soon as possible
Question