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This system doesn't do anything to get me my bill statement
how can I get a copy of my billing statement
need a copy of my billing statement where do I find my account number
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Am still not getting it and 2 phone calls with Xfinity have done no good. They just blame MLB. Spokane WA here.
Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks
Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks
Question
Yes we only have one profile - the primary/manager - and I'm using the same email address and phone number associated with the account. Perhaps if customers did not have to go down so many rabbit holes to find support and information from Xfinity, a
Diamond membership perks
I keep getting emails that I'm a diamond member and there is a perk I can redeem and then activate. I saw another post that also says they cannot access these. One Xfinity response says to click on the chat button, another says use the DM button next to the bell. When I'm signed in on the forum, I s
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I keep getting a message change imap password for Comcast’s and don’t know how to do it. I am in Greece e on vacation
IMAP PASSWORD FOR COMAST EMAIL
Why do I keep getting a message to enter IMAP password for Comcast?
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user_1v98mb, Hi there! Thanks for reaching out. I can understand how frustrating it is when an app that used to work suddenly stops. Especially when you're paying for the service. You've reached the right specialist team, who are experts in resolving
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
Question
As a customer myself, I understand how frustrating internet trouble can be @user_lyrgxb. When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity tec
BUYER BEWARE
I recently upgraded from 1GB speed to 2GB due to a promo where it was the same price. The issue: even after upgrading, my modem would only spit out less than a GB in speed. I called Comcast and the rep says there is definitely and issue and says they are scheduling a technician to come out, without
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Hi user_k97sxz! Thanks for joining our Xfinity Forum and taking the time to reach out about the service interruption you experienced. We appreciate you being a customer with us, and I certainly know the importance of having your service up and runnin
Outage Credit
Was not notified for the outage and ruined the time with friends. At least give me credit for this mishappening.
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Hi there, @Colin.l! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the continued internet trouble. We can check and see what we can find out about construction involvement. Please send a direct message to us by clickin
Xfinity Support
I’ve had several techs come out to my apartment and they all say the same thing wait for a construction team. I’ve waited over 6 months with internet that continuously disconnects and runs slower than it’s supposed to. Is there a construction team number I can connect or someone I can talk to. [Imag
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@user_hlsy4i I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
outdoor junction box needed
Hello, The Xfinity technician left my internet/TV cable hanging outside the house after installation, and now the plastic parts are degrading (whatever was keeping the cable attached to the wall). Is there any way to get an outdoor box to protect it from the weather? Thank you.
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user_342lpk Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work together to help get those lines secured and we are sorry for any confusion or delays. In order to get started can you send us a
Exterior Cable lines
For the past several months, I’ve been in communication with Xfinity, Peco and Verizon. I was due to have windows and doors installed on my home in January 2026 however, due to cable lines blocking one of the entryways, the installers have not been able to safely complete the job. Verizon has sent T
Question
Exterior Cable lines
For the past several months, I’ve been in communication with Xfinity, Peco and Verizon. I was due to have windows and doors installed on my home in January 2026 however, due to cable lines blocking one of the entryways, the installers have not been able to safely complete the job. Verizon has sent T
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Customer Service
Hacked and now iphone email not working
My email was hacked and hacker had rerouted all email to their account. I figured that all out, changed my password and got rid of the rerouting but I cannot get my email to work on my iphone. It keeps saying the username and password is incorrect. I have entered username/password that work on my de
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
I’ve had several techs come out to my apartment and they all say the same thing wait for a construction team. I’ve waited over 6 months with internet that continuously disconnects and runs slower than it’s supposed to. Is there a construction team number I can connect or someone I can talk to. [Imag
Question
user_bo1ung, thanks for reaching out to Xfinity Support. This isn't the experience we want for our customers. I can take a look at your account and make sure the equipment has been removed. Please send us a direct chat message with your full name and
I retuned my equipment at Xfinity local retail store, but they couldn't print out a receipt for me
I canceled Xfinity internet service and it has not been easy. However, what comes next is even more ridiculous. I returned the equipment (gateway/router) to a reail store at Clear Lake Houston, Texas they were not able to print a receipt for me (never heard of). They did suggest me to take a picture
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Hi there, @user_zje4kx! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the frustration. We can review the account to see what the status is to be sure, however it is true that we have no mechanism in the system to prov
Manual extension promised in chat
I was promised a 24 hour extension with out service interruption. I waited one hour for my app to update with a new due date as promised but it did not. So I went back to the chat and asked why it hadn’t updated and I was told “sorry the agent was wrong and we cannot do that.” You service will be di
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Insurance claim rejection due to xfinity incorrect informamtion
Xfinity paired my second device like a watch they corrected the information by creating ticket an additional temporary number. The wrong device storage and color was entered. Put in an insurance claim that was rejected because the device could not be verified for coverage on the date was said to not
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Devices
user_p1c42o Hi there! We’ve got you, that message can definitely feel like it’s sending you in circles. Here’s how to activate your Peacock reward step by step: First, sign in to your Xfinity account and
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Peacock reward
When I click on Enjoy Peacock Premium at no extra cost I receive the following message “Thank you for being an Xfinity Rewards member. Have a question about Xfinity Rewards? Just chat with the Xfinity Assistant. You can find this at the bottom of the page by clicking 'Ask Xfinity'.
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