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Terrible experience.... and I am trying to give you more money!
To Whom It May Concern, I am writing to file a formal complaint regarding an extremely frustrating and unnecessarily time‑consuming experience I had with Xfinity on the evening of March 8, 2026. What should have been a straightforward online process to add Xfinity Mobile service to my existing inter
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Customer Service
Cancelling service
I'm trying to cancel my xfinity internet service. I read an earlier post saying that we could send a direct message to take care of it here, but I don't see how I can send a direct message. Any help would be appreciated. Thanks.
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Customer Service
Elite Upgrade Issue
I'm having an issue on one of my lines on my Mobile Account to do an Elite Upgrade on a Premium Unlimited line. Every time I add the device (checking "upgrade existing line" and the necessary information for Elite Upgrade) to the checkout cart the monthly credit disappears and it seems an early upgr
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Devices
Unknown charges
I cancelled my membership in store in December. 4 days before I left the country. I cancelled both internet and mobile. Of course I would not be using them outside of America. The team told me everything was paid off and I’d receive a refund for a small amount for the days I didn’t use. The mobile w
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Plan
@MacLady You're kidding right? I'm way beyond that. I was a tech long before you were born. I am reporting the actual URLs to their hosts and Xfinity thinks this is not allowed? First off, I've been working on, around, and with computers since
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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This sounds suspiciously similar to a problem I have with an older WiFi adapter one of my PCs connecting but not getting an IP address assigned. My thought is that the Channel Mode on the 2.4 GHz network needs to be set to b/g/n but alas, we n
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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I have the same problem. Even after adding the sender to my address book. Very frustrating
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
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Thank you for sharing the screenshot of your bill with us @user_tdbu4n. The free unlimited line discount typically requires that you maintain a post-pay Xfinity Internet of at least 300 Mbps or higher. Since you cancelled your internet service, you m
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Hello @user_3ftes1, just want to follow up with you to see if you were able to have your password concerns resolved.
Cannot Change Password
I have been trying to change my password as someone I do NOT want having access to my wifi was told my password. When trying to change it through the app, I get the "something went wrong" error and I cannot do it through the admin portal because it tells me I need to download the app. I am getting v
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user_qluc08, yes, this is possible. It's very important we do our best to keep the tech in the loop, as the placement of your equipment and new cables will be important.
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
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Hello @user_tdbu4n did you recently disconnect your Xfinity internet account? This may be why you are now being charged for your mobile services. Depending on your agreement the free line discount may have been removed when you canceled your internet
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore. However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
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Customer Service
I am happy to hear that the issue was fixed. If you have any other questions or concerns on your account or service we are happy to answer them from here.
Xfinity internet support
Our internet and cable are out- second time in two months. Customer service was not helpful. Isn’t there something you ca do before Wednesday????? I’ve been with your company for over 25 years and I am considering switching companies bc the customer service is not good at all. please respond with so
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It is possible that I can have Xfinity and this other isp at the same time right?
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
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Good evening @user_1srlvz, and thank you for reaching out on our Community Forums to report the damaged utility box. We can get a ticket over to our dedicated local team to have this repaired. To get started, can you please send us a Direct Message w
xfinity support
Bad neighborhood kids have been repeatedly trying to lift the utility box (cover) off the service pedestal. The utility box is not firmly in the ground and wobbles. Yesterday, someone walked by the utility cover and tipped it over. My internet service dropped after the utility box tipped over, but i
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user_qluc08, I was able to place notes on the installation order, so we got you covered there. The service visits are currently $100.00 for the installation, which would include any new lines/cables needed.
Don’t cut other isps coax cable
Hi, I’m getting Xfinity internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks
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Thank you for posting on our community forums, user_6ev77p. I am sincerely sorry to hear about the activation issues you've been experiencing. We want to help. Have you tried all coaxial outlets in the household?
Xfinity gateway setup Issues
I’m trying to setup a Xfinity Gateway, and made sure the cloax cable and other cable are both connected properly, setup my account, and done everything else correctly but when I go to activate it, it goes through the five minutes, starts glowing solid white, then turns red while trying to connect. H
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No. It wasn’t. The tech fixed it.
Xfinity internet support
Our internet and cable are out- second time in two months. Customer service was not helpful. Isn’t there something you ca do before Wednesday????? I’ve been with your company for over 25 years and I am considering switching companies bc the customer service is not good at all. please respond with so
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Never mind, I installed Starlink today and am testing it. I will probably be cancelling my Comcast soon.
senseialan
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Temporarily blacklisted IP Address - try again later.
I am getting a "Temporarily blacklisted IP Address - try again later." when I try to access my comcast emails through my computers in my house. I have a business account so this is unacceptable. I have scanned all three computers for viruses and they are clean. This is enough to make me leave comcas
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