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Hello @user_rywxfs thank you for creating this public post about assistance with getting a damage claim started and we can help here. We have received your direct message and will be happy to gather your address details there for privacy of the accou
Property Damage Claim form
I need help getting a Property Damage claim form. How do I get one?
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Thank you for reaching out to us on our community forums @user_98c5f2! I completely understand why this is concerning. Are you able to receive calls or text messages on the transferred number, or are all services affected? Are you having issue
Recently transferred my phone number
Hello I just transferred my phone number from boost mobile to Xfinity Mobile however now I’m unable to make any calls
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I am having the same issue; I am on Verizon (have been for 30 years) with the same phone number I've had the whole time. I get verification texts from everyone else, but not Xfinity. My number is correct in my settings online. Ideas?
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Disabling fast forward is an awful choice by xfinity. Totally kills half the reason for recording in the first place.
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hello @user_ibtc8o, and thank you for your detailed response. We apologize for the frustrations this has caused you. We will be happy to review your promotional and billing concerns to a resolution. When you are ready, please send us a direct message
Request for Escalation: Promotional Rate Promised in Writing Not Honored
I am writing to escalate a billing dispute that front-line support has not resolved. I had an Xfinity Internet plan at a student promotional rate of $40.90 per month, scheduled to end in August 2026. In August 2026, I requested an address change for my service. On July 30, an Xfinity chat agent stat
Question
Hello @Jakobra First and foremost, I’m very sorry to hear about your experience with the delivery of your new device and the challenges you faced when reporting that the package arrived empty. I also apologize for any confusion or miscommunicat
Empty iPhone Box Delivered / Unacceptable Customer Burden
On September 2026, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through automated systems until talking with a live agen
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Thank you so much for the update @user_ah1a4s! We’re glad to hear everything was taken care of quickly and that we had the opportunity to help get this resolved for you. We truly appreciate you giving us the chance to assist. If you ever have a
Comcast cable lines to street pole
I would like to schedule a residential cable line removal in 94941
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Hey there, and thanks for dropping by user_xhf3d0 🙌 More than anything we appreciate you wanting to join the Xfinity Mobile family, so we'd love to help usher you in if needed! To qualify for the free unlimited line for a full year, you just need to
Free mobile line for 1 year
Can I bring my own phone number and phone? The phone has an "open SIM card".
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Moved hete.
contact information for escalation
I am requesting an urgent escalation of a continuing complete Internet outage. Earlier today, an Xfinity technician came to my home and determined that the outage involved Xfinity equipment/network facilities outside my home. I was subsequently notified by Xfinity that the repair had been completed.
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user_srtuhw Thanks for confirming! I would be happy to take a look at your account on our end. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In&rdq
My android can no longer access Xfinity Mobile
My wifi setting on my phone can no longer access the xfinity mobile network, it asks for domains and certificates???
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Good evening jkcharlie. I would be happy to assist you further. Are you still experiencing this issue? Are you using cable boxes and the Xfinity Stream App, or just the Stream App at this time?
Xfinity stream shows a device streaming when it is not. I need it removed
Xfinity Stream shows “Family Room 2” under Devices Currently Streaming. Nobody is streaming, and the session remains after I stopped casting ESPN, closed the apps, powered off the TV, and rebooted my router. I cannot remove or stop Family Room 2. ESPN is now reporting maximum concurrent streams. I n
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Moved here.
Updating internet plan billing
When I update my internet plan will it bill me right away, or show up on my next scheduled payment?
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Intermittent internet disconnect
I’m experiencing intermittent internet disconnects that started after my recent plan change. The connection will suddenly drop for about 1 minute at random intervals, then recover normally. This happens across all devices, both Ethernet and Wi-Fi. Here are my observations and troubleshooting so far:
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Your Home Network
I prefer not to assume.
User Name
I forgot to choose a personal user name while setting this up. Can I edit it, and if so how do I make this change?
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Moved here.
Property Damage Claim form
I need help getting a Property Damage claim form. How do I get one?
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Moved here.
Hello I want close my account and Xfinity services
I want close my Xfinity account and services
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Good afternoon user_3a2547. You can certainly remove the landline. Have you had a chance to view the shop or upgrade options when logged into your account? Please let me know if you need assistance.
XfinityJon
commented
5 hours ago
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Billing
Can we eliminate the landline?
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