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user_rlzf9c, Hi there! Thanks for reaching out. I apologize for the frustration. That message usually indicates the reward has sold out and is no longer available for redemption. Xfinity Rewards offers can have limited quantities, and once all availa
GameStop $10 reward
Code is not there. When I go to the Gamestop website it says card is not valid.
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Yes, I already have an existing account. Is there a way to apply the discount to my already existing account or will I need to create a new one?
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
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“Disqualified” from promotion with account in perfect state
So frustrating! I opened an account and activated internet services on May 12th 2026 with a promotion that included a $100 Amazon gift card after 90 days of my account in good standing. Well, it’s been over 90 days and I have automated payment set up that have come out on time every pay cycle and ha
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Customer Service
DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
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Your Home Network
user_iwqrlq you will want to avoid sending an unsolicited DM, but can you let us know if you already have an active account? If yes, this is why the offer is not finalizing.
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
@XfinityBenjaminM I just sent the message through
Charged for a landline that I was unaware of
Yesterday, I noticed that my bill had gone up by roughly $30 per month. After checking the itemized bill, I noticed a landline service I was being charged for that I didn't know about, sign up for, nor was it ever installed. I called yesterday on 08/19/26 and was on the phone for 4 hours getting the
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Dedicated 2.4 GHz Network
I have several smart home devices, including a thermostat, that require a dedicated 2.4 GHz Wi‑Fi network. I understand that the XB8 gateway is capable of splitting the 2.4 GHz and 5 GHz bands into separate SSIDs, and Xfinity support documentation and forum responses indicate that XB8 customers can
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Your Home Network
Found it. Asked for code. Thank you for your help!
No internet problem - no techs arrive!
We have been without internet since August 10, 2026. Quite familiar with resetting things! But nothing worked. Did text chat August 11 with no resolve but got a time for a tech a week later. Never got a notice so I went to our Xfinity store. He said no tech was scheduled. So decided to change the mo
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Unable to claim a reward
Hi, I'm getting an error while trying to get a $10 gamestop gift card under Xfinity Membership page.
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Customer Service
user_d1vxni Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to review your bill and the services you have with us and see what we can do to help. Please send a Direct Message with your full name and address. C
Charged for a landline that I was unaware of
Yesterday, I noticed that my bill had gone up by roughly $30 per month. After checking the itemized bill, I noticed a landline service I was being charged for that I didn't know about, sign up for, nor was it ever installed. I called yesterday on 08/19/26 and was on the phone for 4 hours getting the
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Yes.. they opened a ticket with someone higher up the chain.. after four days i finally got an email from them that basically said... whats the problem? I sent them pics and description of the issue as seen on both my outlook and their yahoo w
Outlook and Phone apps not working now that i switched to Yahoo
Anyone have any ideas on how to get outlook to work with the new yahoo server... I was on the phone with yahoo for almost two hours, and they ended by saying... uhhh we have no idea... sorry. This switch sucks...
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@user_3zero824wzz wrote; But changing the MAC address on my router and repowering it still didn't work for changing the IP address. It's not clear. Was it the router or modem that you rebooted ? You need to power cycle/re-boot the modem eac
Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.
I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). When I changed the MAC address in my router to get a new IP like I have done in the past - after I restart the modem and router, I had no internet at all. I could get to my router config at 192.168.1.1, but I
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user_2x44i9 Thank you for reaching out today! You will have to use the Xfinity Assistant to review your current payment arrangement options. The steps are outlined in the following online article. Set up a payment arrangemen
Service extension
I’m seeking to get a service extension because checks have not been released yet, but can’t reach a live agent to make arrangements.
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Hi there, I am having the same issue but cannot seem to locate the 'Direct Message' icon.
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
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This is a comment on another user's post. Let see where this lands, will it land on MY post or will it associate to the First Case, that has my other comment?
Help in setting up my xumo stream box
It won't accept my last digits of my phone number that's linked to my account
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It has happened to me so many times I swapped out my box for a new one. Screen still freezes, stops, etc. Very frustrating, and totally unacceptable by Xfinity that this is a 2 year problem that they can not seem to fix. And it froze again as I was t
MLB Extra Innings screen and and Audio Freezes
I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service extension
I’m seeking to get a service extension because checks have not been released yet, but can’t reach a live agent to make arrangements.
Question
momo5585 Hi there! Thank you for reaching out to us here on our Community Forum. If you try accessing it from a different browser, do you receive the same message indicating that it isn't available? Some of our Rewards are offered on a limited basis
XfinityBenjaminM
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Rewards - We're sorry, looks like this award isn't available to you at this time.
I see these two offers but when I click on it, I get the error: "We're sorry, looks like this award isn't available to you at this time." I am a diamond member - not sure what that even means but if the rewards are showing, then why can't I redeem??
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