Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (441.1K)
Free line for a year
I have a free line for a year from signing up for the Internet And streaming services and no where does it say on any disclaimer that my line is not eligible with an installment plan phone. I entered all my information yesterday for them to do the credit check and I verified my identity and when I w
Question
•
Devices
Thank you very much for the number. I do not see that part of our directory. You can report that number to our customer security team at the https://spa.xfinity.com/help site. I can also look further into that from here too. Can you send me a direct
Vulgar language
I received a call just 10 minutes ago and was left an voicemail from Xfinity calling me female genitalia. I have the video of the voicemail and called your customer service line and was told "nah it couldn't have been us"
Question
Order status
Router ordered and was to be sent to my home but not recvd yet
Question
•
Customer Service
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
Question
•
Your Home Network
Porting out my Mobil number
I have been on the phone with over 10 Xfinity customer service representatives, multiple agents have hung up on us. we haven’t gotten no where in three days…. all we need is the release of this last phone number. Xfinity has literally given us every excuse in the book. No answers. And they fight wit
Question
•
Devices
@EG Thanks so much for that help. I unplugged all other ethernet cords except the one going to my router, then reset the modem. Wifi works now. What I don't understand is how everything was working for a few months - the router as well as my mini-PC
Internet Problems
My wireless network is no longer working. What's weird is that my mini pc will connect to the internet if I use an ethernet cable directly to my box, but no other devices will work. When I plug the same cord into my laptop, no internet. If I change cords and ethernet ports, it will work for my mini
Question
@user_wfyw3a They also opened a ticket for me on 2/16, but still no updates yet.
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
Question
Very dissatisfied
I got Xfinity back in November and they were unable to transfer my number from AT&t but said they would continue to try eventually. They were able to get the number over but there was another problem and they needed to open up another line temporarily to put that number on and my credit was not good
Question
•
Plan
Thanks for reaching out through Xfinity Forums, @user_7o58yh. We truly appreciate you choosing Xfinity, and happy to hear you have seen improvements with your speeds. We are here to help if you are still experiencing any issues with your speeds. Feel
Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
Question
How do I remove Fox News and News Nation from my package?
I don't want any of my subscription dollars to fund so called "news" organizations that don't have publicly accountable editorial standards and no publicly stated standards for journalistic ethics.
Question
•
Channels and Programming
By the way, I've wasted hours trying to get "support" on this issue and even the tier 2 support doesn't understand why it is not working.
How to split wifi network
Why was the option removed to split the 2.4 GHz and 5.0 GHz bands? I have found numerous forums that show this option but when I login to my app or online, the option to split is not available.
Question
We simply want to check in to see what has been attempted or looked into to avoid repeating steps and to gather more information about the issue you're having. It sounds as though we have technicians working in the area to resolve the issue based on
I need to talk to a live person with a heartbeat not AI [Edited]
We never get the speed we are paying for and now have had several disruptions in service over the last 3 days. This is after they did recent service "upgrades" in the area in the last month. I work from home and can not continue with the service interruptions. How can I speak with a real live person
Question
How to split wifi network
Why was the option removed to split the 2.4 GHz and 5.0 GHz bands? I have found numerous forums that show this option but when I login to my app or online, the option to split is not available.
Question
•
Your Home Network
Sure, that would be great if you can check signals on your end-- Just sent a DM with my information.
Switched from MB8611 to Coda56 Modem - Experiencing Slower DL Speeds - Modem Provisioning Issue?
Hello, I recently installed a new Coda56 modem (previously using a Motorola MB8611) and connected to my Asus AX86U router. Everything is set up exactly the same as it was except the modem and one setting on the router- I enabled using the 2.5gb port to use for incoming WAN. As of today I also update
Question
No
I got Xfinity back in November and they were unable to transfer my number from AT&t but said they would continue to try eventually. They were able to get the number over but there was another problem and they needed to open up another line temporarily to put that number on and my credit was not good
Question
•
Network
When is the service going to be connected in New Bedford Massachusetts?
I have not had internet services all day. When will it be restored in New Bedford at zip code 02746?
Question
•
Your Home Network
[Edited: "Personal Information"]
I can't open my account in my tablet
Question
•
Sign-In and Account Management
So the original speed baseline I received over WIFI the day of the ORIGINAL installation was 793.1MBs with 6ms latency. I have NEVER been able to get this speed again through WIFI or wired connection. I even upgraded directly to a new wired co
Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
Question
Thanks for taking the time to post on our community forums, user_i9x9io! I'm sorry that you're running into issues opening your account on your tablet. Can you provide a little more detail as to what's happening when you're trying to access it? Are y
XfinitySean
commented
5 hours ago
to the conversation:
0
0
[Edited: "Personal Information"]
I can't open my account in my tablet
Question