Xfinity Community Forum

user_re6caz - Hello, and thank you so much for sharing your feedback with us here on the Xfinity Forums. We truly appreciate you taking the time to reach out, and we’re grateful for the opportunity to ask a few questions so we can better unders

XfinityThomasA

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2 hours ago

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Calls drop on transfer to Billing/Retention — need Digital Care case opened

I cannot reach Billing or Retention/Loyalty by phone because your IVR disconnects every time it attempts to transfer me (I hear a burst of loud “bubble/beep” tones and the call drops). This happens repeatedly, including when I choose Billing in the IVR and when I say "Retention" or "Loyalty" or “Can

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"You can check out anytime you like but you can never leave"

user_c9a8fa

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2 hours ago

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Cancel Xfinity account

I want to cancel my xfinity account

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user_dod41l Thank you for reaching out to let us you are having trouble with your email, our team can help. When you go to https://www.xfinity.com/email are you able to log in?

XfinityBrianH

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2 hours ago

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Email [Edited]

My email isn't working

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We appreciate you meeting us here in our community, @user_s11q51, about transferring your services. We'll gladly assist with transferring your services. Please send us your full name and complete service address in a Direct Message. To start a

XfinityLinda

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2 hours ago

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Transfer service

Need to transfer my service

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Hello, @user_vqino3 thank you for reaching out over Xfinity Forums. That is a great question and want to help answer your questions regarding the Internet Essentials eligibility. You can to this website: https://www.xfinity.com/learn/internet-service

XfinityJustinC

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2 hours ago

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An agent with guestions about getting lower priced internet

How do I qualify for $14.99 internet

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Login page

How do I set up a payment

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Rules and Automations

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lied about reimbursement

I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur

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Customer Service

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Can’t get Xfinity streaming app yo work on Apple TV

I have tried to follow previous threads with no luck. Just says I need to be sure that I am using my Xfinity WiFi, which I am. Can you help?

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Xfinity Stream App

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Transfer service

Need to transfer my service

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Customer Service

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My service isn't even connected yet. Can't connect to anyone about picking up equipment. So many reps ready to take an order. No one answers after card has been billed. I don't even want your service anymore as I expresses to Chuck at the start of my

user_xd8vs2

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2 hours ago

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how to file a complaint

My billing is incorrect for my internet service. I have a five year contract and I am being overbilled.

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6bird8 All Xfinity customers can download the Xfinity Stream app or visit the Xfinity Stream portal, log in with their Xfinity ID and password and start enjoying available content. An Xfinity TV subscription is not required to use the Xfini

XfinityShawn

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2 hours ago

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Xfinity stream

Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc

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"You can check out anytime you like but you can never leave"

user_c9a8fa

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2 hours ago

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I want to cancel my internet service

I am trying to cancel my internet service and return my equipment, but I have called twice and both times I got hung up on by the automated system. Please help me how do I get rid of this internet? I want to cancel before I get charged $95 on March 14th.

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The Xfinity web site is atrociously slow, the XA chat bot is absolutely useless, my internet speed is only 197Mbs and it's impossible to get an answer to my questions. I feel your frustration sir, the only things I've accomplished in 3 days is earn

user_c9a8fa

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2 hours ago

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Escalation Required: Ongoing Issues, Cancelled Tickets, and Unresolved Samsung Order

Dear Xfinity Mobile Customer Support, I am writing to document the ongoing and increasingly frustrating issues surrounding my recent Samsung phone order and the handling of my account. After the initial problems—receiving a backorder notice a week after purchase, being sent the wrong device (a Samsu

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@skeg_corvette , Unfortunately mine serves those same emails right into my inbox while actual emails from family, friends & clients end up in my spam folder. Extremely frustrated and disappointed in Xfinity.

Mike840

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2 hours ago

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Spam and report phishing

I'd like to know how your "spam and report phishing" option can be so bad??? No matter how many times I tag emails as spam you keep sending them to my inbox while sending actual emails from family and friends to spam.

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Calls drop on transfer to Billing/Retention — need Digital Care case opened

I cannot reach Billing or Retention/Loyalty by phone because your IVR disconnects every time it attempts to transfer me (I hear a burst of loud “bubble/beep” tones and the call drops). This happens repeatedly, including when I choose Billing in the IVR and when I say "Retention" or "Loyalty" or “Can

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Billing

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Customer service

Why does Xfinity have the POOREST customer service representatives?!!!! I have been calling this year for the last 8 weeks about being billed for a FREE mobile line because one of the C/S added it to my bill as a resolution to the inactive mobile line. (which only need to have the IMEI # changed). I

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Plan

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I’d like to state Xfinity deleted my last post. I’ll start out my saying I was promised an $1100 trade in credit for my phone, which I only received $292 of. The employee that helped me at the time has admitted I was supposed to receive the credit bu

user_33koi1

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2 hours ago

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Was promised an $1100 trade in credit I never received

I signed up for Xfinity in October of 2025 and traded in my iPhone 14 Pro Max, which at the time had a trade in value of $1100. A few weeks ago I noticed that never received my full credit so I went to the store and spoke to the person who helped me when I signed up. They remembered my transaction a

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Accepted Solution

Hi there, @user_gel927 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you would like to cancel your service. Please be assured you reached the right pers

XfinityRichard

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2 hours ago

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I want to cancel my internet service

I am trying to cancel my internet service and return my equipment, but I have called twice and both times I got hung up on by the automated system. Please help me how do I get rid of this internet? I want to cancel before I get charged $95 on March 14th.

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Thanks for reaching out to us on out community forums @user_nqku5j! When services are disconnected, a final bill will generate on or before the next billing print date. I’d like to help confirm your cancellation is completed properly. Could yo

XfinityAldrik

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2 hours ago

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Cancel service

I have had two call back where the operator has said they would send an email confirming my cancellation I have not revived any emails nor anything saying my service has been canceled. You lot are scammers and I will be telling everyone I can to never use xfinity or any comcast product. I don't even

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Escalation Required: Ongoing Issues, Cancelled Tickets, and Unresolved Samsung Order

Dear Xfinity Mobile Customer Support, I am writing to document the ongoing and increasingly frustrating issues surrounding my recent Samsung phone order and the handling of my account. After the initial problems—receiving a backorder notice a week after purchase, being sent the wrong device (a Samsu

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Customer Service

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