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@user_vyl8co yes, send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In the "To:" line,
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
Question
New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel
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Customer Service
Should I send the direct message to Xfinity Support as mentioned above? I can’t seem to find your name.
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
Question
user_b8hm41 If the cable box is compatible with the XR16 may team can help with shipping the XR16 remote, 2 of them, so that your mom can easily navigate the remote and services. Would you please send us a direct message, so I can check the equ
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
Question
@user_e65bfn, we can help! Thank you for creating a post to get started. Our team has access to escalation tickets, and we'd be happy to submit one on your behalf to address this concern as quickly as possible. Could you please send our team a direct
Ruined my property before service even started—impossible customer service.
I just signed up for Xfinity Internet and I already want to cancel. Yesterday, a technician came out to bury the underground cable. Today, my sprinkler system is completely severed and gushing water everywhere. Trying to get this resolved has been an absolute nightmare. The online support connects o
Question
user_ewxmp0, Thanks so much for your time. We will surely miss your business are delighted that we could help get the cancellation request resolved by processing the cancellation request in our system on our end. Please be sure to reach out to
Cancellation request
I need to cancel my xfinity internet service. I've moved internationally and am no longer within the xfinity service area. I have tried to cancel my service and gotten nowhere. I cannot call a toll free US number from my UK phone, xfinity will not call my UK number (despite multiple agents stating t
Question
@user_vyl8co Sounds like your transfer of service may have already begun to move services to the new address. Please send us a direct message, so I can make adjustments to the order and restart your services.
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
Question
@user_w6l4t5 I'm sorry to hear you're without the use of your connection. I work from home as well and understand how important your connection is. Our apologies as we do not have exact timeframes of when technicians will have any area cleared. The a
Outage
I have been without Internet service for almost 24 hours and am only being told that they are “working on it”. I work from home and this is a big issue for me. Can I get a better update other than it will be resolved “as soon as possible?” I called customer service and couldn’t get through to a pers
Question
user_qcmcf9 Hi there! Thank you for being with Xfinity and having our Xfinity mobile services. I'm terribly sorry that we have not been able to assist you with a device payment plan on the Xfinity mobile account. I understand where you are coming fro
Bring your own mobile device almost impossible
Being denied any mobile promotion due to paying my cable bill late… when mobile payments are required to be on auto pay is unreal. I’ve been an Xfinity customer for 12 years and I’m struggling to replace a phone due to limited financing AND IEMI requirements for out of network phones. I can’t even b
Question
Change credit card on file for XM
My credit card used to pay for XM was compromised and I am due to receive a new card. I went to the XM site to update the card info (to another card which is valid) but I get a message saying I am not the primary owner and cannot make changes. (I am the only owner). So after about half an hour of na
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Billing
Good Morning, @user_94thff! Thank you for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services, and the lines being disconnected from your home. I would be more than happy to g
Technicians cut my lines
Several days ago there was a storm. Technicians came out to work in the area. I come home from work to no internet. I look and see the lines have been cut to my house. When I call I am told a tickets been made. I check. Nothing. I use the app and im told I have to wait 24 hours to even make an appoi
Question
@user_eob2cf Thanks for reaching out to us, we do apologize for any inconvenience. If you are in an area that has a service interruption due to severe weather in or around your area, once the area is safe, our teams will begin to repair the n
Internet service outage inconveniencing home past business need help
No Internet service for three days. The tree came down in the rain, storm and tour a wire from the pole. We have cleaned up the tree, but need our service restored. All of our neighbors have it only we do not. Cannot get through to a person to explain what’s happening. Xfinity assistant keeps saying
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MjPrice215 Thank you so much for reaching out to us here with your concerns. The Xi6 should have the ability to use the Caller ID feature. To turn on the feature, use your Xfinity remote and please follow these steps: 1. Press the Xfinit
Caller ID for TV
Trying get caller ID to show on TV. I have already made all the correct changes on my end. I used to have it but stopped working when I started new contract
Question
We were able to get the new equipment by asking someone in the area to get it. However, we have a new problem. It looks like our service has stopped prematurely at our current address. We need service restored ASAP-is there a way to get that done?
Equipment delivered too early
I am a current xfinity customer. I reported that I'm going to be moving in a few weeks, but Xfinity sent out a new gateway/equipment to my new address immediately, rather than delaying the shipment. I have no way of reaching my new address early, and can't verify that the package is even still there
Question
According to the internet about the XR16 it is compatible with her box. Its the X-I6a. The voice XR 16 does not have all the buttons which makes it easier to use for her being legally blind. A technician is there now fixing an issue with the kitchen
Incompetent customer service Representatives
I open this account for my 86-year-old mother who is on a budget. I have the account in my name because it was cheaper to do so for her. We first just had internet and phone. She had Dish TV with over 300 channels but was having a lot of issues with YouTube which she watches a lot and she has to use
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technicians cut my lines
Several days ago there was a storm. Technicians came out to work in the area. I come home from work to no internet. I look and see the lines have been cut to my house. When I call I am told a tickets been made. I check. Nothing. I use the app and im told I have to wait 24 hours to even make an appoi
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Ruined my property before service even started—impossible customer service.
I just signed up for Xfinity Internet and I already want to cancel. Yesterday, a technician came out to bury the underground cable. Today, my sprinkler system is completely severed and gushing water everywhere. Trying to get this resolved has been an absolute nightmare. The online support connects o
Question
Apologies to hear about the issues get the service setup. We can easily help get this sorted out. user_u8spnm Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look
Not hooked up
They never finished hooking me up and I think you’re billing me and I don’t have your service. What can I do? How do you talk to people? You can’t get a hold of anyone in Infinity OK
Question
Hi user_0866e3! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and we certainly don't want to lose you. I absolutely understand the importance of having a manageable monthly bill, and my team is here to help! To re
XfinityAmira
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New internet/tv package
Looking for a new package deal for internet and tv. Need truly unlimited internet for work purposes. I have tried to do this on my own in my account, but it always comes out more expensive than what I’ve currently got. I need to have lower prices or will have to switch to ATT or StarLink. Please hel
Question