Xfinity Community Forum

Internet cable not buried

I have a situation where the technician installed my internet about two weeks ago, and the team that is supposed to bury the orange cable coming from my neighbor's house, which crosses my entire yard, still hasn't come. This is a very annoying situation for my neighbors. I have texted the supervisor

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Customer Service

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getting my gateway back online after moving my gateway from downstairs to upstairs

I moved my gateway, wifi extender and modem upstairs to my room from the basement. The xfinity app says my gateway is offline but the wifi extender is online. I only have half the things I use online that work. I have 2 computers with 1 of them working sometimes and the other will not load the work

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Customer Service

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@user_5xnjjt can't find the direct messaging icon on top right of screen Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/

Again

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direct messaging

can't find the direct messaging icon on top right of screen

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user_gvhwqp, Thank you for reaching out and creating a new post. I understand you recently started service, which required a professional installation, generating a fee for the visit. That said, you stated that it was expressed to you that the f

XfinityVianney

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3 hours ago

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I am being charged for professional installation even though I was promised that it would be waived.

When I signed up for Xfinity internet the worker told me that I was required to have a professional come and install my internet but that the fee wouldn't be added to my bill and that they would waive it. However, my bill has the professional installation added on to it. How do I get this removed?

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Hello @user_39w9jm, thank you for posting on our Xfinity Forum! We can definitely help with that. If you’d like to transfer the account to your roommate, this would be done as a Change of Ownership. This process allows the account to be moved

XfinityMelinda

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3 hours ago

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Requesting Account Change Form

Hi I’m requesting a Account change form. I currently am the person responsible but I am moving out and want to send the form to my roommate. [Edited: “Personal Information”]

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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Underground Cable Installation Not Complete After Several Weeks

I had service installed at my house on 4/2. The cable from the box in my neighborhood going to the box installed on my house has still not been buried. Every time I ask support, they say that the work order has been created, but the underground cable installation has not been scheduled. Each time th

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send me a transfer pin so I can move to another carrier

I am trying to get a transfer pin for 2 cell phones to transfer them to another carrier

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Devices

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Hey there, @user_yxjste thanks for reaching out through Xfinity Forums regarding your email. Are you getting an error message when you try to access it on your iPad? Are you using a third-party mail client on the iPad or through our website?

XfinityJeniece

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Trying to Get Into My Email [Edited]

Trying to get into my email. It stopped on my phone also

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Hi there, @CableCo10 Thank you for your reply, I do apologize, I don't understand the question you are asking. How can I assist you?

XfinityRichard

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3 hours ago

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A26 Samsung phone - S8 46MM watch

Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j

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Same here. Lately it’s been trying to watch Traitors UK. It starts and is skipping frames with jumbled closed captions. If I quit peacock after about a minute and reload then it’s fine.

user_drwxpg

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Peacock

The programming from NBC all have motion issues. Commercials are fine.

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Underground Cable Installation Not Complete After Several Weeks

I had service installed at my house on 4/2. The cable from the box in my neighborhood going to the box installed on my house has still not been buried. Every time I ask support, they say that the work order has been created, but the underground cable installation has not been scheduled. Each time th

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Customer Service

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I am being charged for professional installation even though I was promised that it would be waived.

When I signed up for Xfinity internet the worker told me that I was required to have a professional come and install my internet but that the fee wouldn't be added to my bill and that they would waive it. However, my bill has the professional installation added on to it. How do I get this removed?

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Billing

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Thank you for already trying that waitlist option. I will be happy to see if there are any options we can find for you from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. &b

XfinityJohnG

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Xfinity cut my cable

My neighbor was getting a new line installed and in the process Xfinitys contractor cut mine. I've been without service for a week and now they tell it could be as long as 14 more days to replace the underground line! Can we not get a temporary overhead line or some kind expided service! [Edit: remo

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@rdoub Hello! Thanks for reaching out to us here on forums, We can look into your modems bootfile Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat ico

XfinityKam

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3 hours ago

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Switched modem speed capped 100mbps - Need Tier 2 Provisioning Correction

I switched cable modems from one that was capped at 600mbps to a another one (ARRIS S33) from another home I lived in that allows me use the speeds on my new 1.2gbps plan. After installing the new S33 and adding and activating through the Xfinity app, my internet speed is capped at 100mbps, so it se

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Satureday 4/25/26 XfinityRichard posted in my other question thread - the following which belongs in this thread - "Good Morning, @CableCo10 Thank you for reaching back out regarding your activation question. Yes, you can activate the free 1-year unl

CableCo10

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A26 Samsung phone - S8 46MM watch

Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j

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Requesting Account Change Form

Hi I’m requesting a Account change form. I currently am the person responsible but I am moving out and want to send the form to my roommate. [Edited: “Personal Information”]

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Sign-In and Account Management

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Hello XfinityRichard, I believe the reply below if for another question thread I had for Xfinity Mobile promotion. I am glad to here this response. For the question/request above, do you think the implementation of Disney+/Comcast Promo/

CableCo10

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New Feature Request - Chat Bot Integrations with your distribution channel partners.

New Chat Bot Feature Request - three vendors in delivery of a single telecommunications service coordinate their chat bots to solve single issue for the consumer. 1) One Ticket # for end-user, 2) disconnect end-user while background work completes. Similar to existing peering network coordinated cir

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Hello XfinityRichard, I believe the reply below if for another question thread I had for Xfinity Mobile promotion. I am glad to here this response. For the question/request above, do you think the implementation of Disney+/Comcast Promo/

CableCo10

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3 hours ago

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New Feature Request - Chat Bot Integrations with your distribution channel partners.

New Chat Bot Feature Request - three vendors in delivery of a single telecommunications service coordinate their chat bots to solve single issue for the consumer. 1) One Ticket # for end-user, 2) disconnect end-user while background work completes. Similar to existing peering network coordinated cir

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I 100% agree with this Xfinity subscriber! Every single year Xfinity increases subscriber rates, despite the fact that our wages do not keep pace. We endure more outages, contend with more equipment failures and are unable to speak with live agents w

user_7xa86z

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3 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Hello user_p7njyy 👋 I appreciate you coming through our community with your concern, and you're in the right place for help! When it comes to utilities being marked through JULIE/811 tickets, our local teams are exceptionally thorough to mark any li

XfinitySeth

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Marking underground cables

I need to dig parts in my backyard to divert rain water away from my home. There I can see a Comcast cable buried into the ground near the area. I need it marked. I put in a JULIE ticket and it was marked as not a conflict but that is incorrect.

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