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@XfinityChristy Please see this and all comments within this thread. The new TV app is a failure.
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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Hi user_dvft9j! Thanks for visiting and reaching out to our Xfinity Forum. We appreciate you choosing Xfinity, and please know that my team is always here to support you with your service needs. We would love to check for an earlier appointment. Plea
Would like to be on call waitlish list for installation of internet.
Would like to get installation as soon as possible. Was given the wrong date of my insulation.
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Why are we having outages every single day
I’ve lost internet every day for almost 2 weeks. I work from home. This is unacceptable. I cannot call Xfinity - the AI hangs up on me every time I try. I need an explanation as to what’s going on, why we should continue trusting you as our ISP, and why we shouldn’t switch to a competitor like Veriz
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Customer Service
No service
My Internet is working however my phone says no service. Is it my phone or is it Xfinity?
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Network
user_aovifh Thank you for the confirmation. Yes, we can look into this for you. I'm not showing this has been an overall issue. Please send us a Direct Message with your name and service address. 1-Click "Sign In" if necessary. 2-Cli
Programming question
I record Live with Kelly and Mark every day to watch later. It seems that on Mondays you always replay the Friday episode and never the Monday episode. WHY? PLEASE correct this!
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Same here I look early in the morning nothing 3 hrs later it's gone the reward. Also like to know when they post the times for the rewards. Says home depot is gone
Xfinity Rewards Member Favorite All Gone
Every Thursday there are new member rewards and every Thursday one or more of them are marked “Member Favorite-All Gone”. This week it’s Nightmare on Elm Street to own, all gone. I’ve even tried looking at 12:01am on a Thursday and still see this. What’s the point of offering rewards that can’t be r
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today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
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Xfinity App
barberson Hello there! Thanks for reaching out and sharing the experience you are having with the ipad your received last year. I'm sorry that you are receiving these notices, and I would be happy to help out. For the customers I helped with the free
Ipad Scam?
Last Year I was moving and looking for internet and Was presented with the free Ipad with internet deal, the contract is now over and I keep getting notifications of autopayment failed and now overdue payments, the ipad is no longer on my account and everything I contact support, they say they do no
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Thank you for your time, but I have given up on the app and gone back to using an Xfinity box. Already spent way too much time trying to figure this out. Done...
Left menu on my Xfinity Stream app
How do I get my left menu, with my guide favorites, back on Xfinity stream. I have a brand new Samsung smart tv. When I first downloaded the app, I was able to find everything the same way I am on my other televisions. It appears an update occurred, which changed the layout of the home screen and no
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Open gate
Hello, we had a tech come into our backyard to work on a comcast box that is in our utility easement. He came with no notice and when he had completed his work, he left our gate open.
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Customer Service
Xfinity Stream app install indicates it is not compatible with Hisense model 55S7SG tv. please advise me.
unable to access Xfinity TV using my Hisense TV via Google TV app.
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Xfinity Stream Website
I don't see it anywhere, but it gave me the code page and said it had been redeemed, but I did not think to save the code in that moment. Saw the movie drops the 20th, Then it was gone and is not in the "all gone" section of the benefits either.
Benefits
Just redeemed $10 Hunger Games movie pass and it immediately disappeared - not in active or offers. Anyone know why this may be?
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user_ni9n0j Hello there! Thank you so much for using our Forums platform to contact us about the email issues you have been experiencing. Our team is here happy to work with you and see how we can help turn this around for you. The steps you shared h
Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy
I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account
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user_hzi95u Thanks for reaching out! The Xfinity Stream app has a new look on Samsung Smart TVs, and the Favorites channel filter isn't available in the current Samsung TV interface. Unfortunately, we don't have any indication if it will be added bac
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Pretty useless post ... "that appears to be a difference in the Samsung version of the Xfinity stream app app?" YES! we get that ... Xfinity's samsung app team just removed CRITICAL functionality. The app is now useless. Please put the critical fu
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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Concern moved here to the Customer Service help section.
Question about promotions for internet renewal
Hello my annual contact is going to expire soon are there any current promotions that would keep me at the same price? Thanks
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@user_5e4e77 thank you for the clarification on that and for trying all of those steps. I would like to look into this further, check to make sure all looks good on our end and get this working for you. Could you please send our team a direc
Your Xfinity account is already linked to another Peacock account. PPG_0017_fbc55bc
I previously had a different account through xfinity and had setup Peacock. We cancelled that account and migrated it to a new account for internet and mobile. I've received emails to activate Peacock, but each time I try it keeps telling me it is linked to another Peacock account. I've only setup P
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Hey there userbe5_f02, we're sorry to hear that we'll be losing your business, but the information you're looking for can be found at our Xfinity Return Center! The article below will help as well. How to Return Your Xfinity Equipment
XfinityAlfonso
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close account
I want to close my account and need a list of items I need to return to Comcast
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