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I used Outlook but also received the e-mails on my iPad and iPhone. I can still access my comcast.net e-mails through the Xfinity website but sure would like to be able to have them come thru my e-mail platforms. How can I restore that?
Restoring blacklisted Comcast.net e-mail
I had Xfinity/ Comcast internet service and a xxxxxxxx@comcast.net e-mail address for many years. In December 2023, I changed my internet service to AT&T but kept the Comcast.net e-mail address. On April 23, 2025, my e-mail stopped working and AT&T tells me it is because Xfinity someh
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user_w9okz1, thank you for reaching out to let us and others know. I'm sure it was confusing to get that call. It's always a good idea to be safe and check your account online. You can find great tips to stay safe online here: https://www.xfinity.com
Received wrong phone scam call from [Edited]
You have scammers hacking into your customer database? How else would someone know we recently received a new cell phone at our house? [Edited: "Invalid Phone Number"] called to tell my husband the phone he received was incorrect and we needed to take it to the UPS Store to return it before h
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Thank you for confirming that @user_2wd803! We have a dedicated article for compatible Roku devices here. Is your Roku device currently using the firmware version 8.1 b1 or higher and listed as a compatible model in that article?
xfinity stream app on roku,
App stopped working with error TVAPP-00116. Trouble shooter, removed app and reinstall. It is not the same app. I cannot get my basic cable lineup with live tv & local channels. Guide says tv go for channels. I am connected wirelessly to my home network.
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Internet not working.
I had a schedule set for tomorrow morning between 8-10am. They cancelled it because they said it was back online. It is not online and I need to get that scheduled again for the same time. We have been offline for 3 days. Thanks
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Customer Service
CAN'T WATCH ESPN ON MY TV WITH XUMO BOX
I watched it yesterday, no issues, but today I can't watch the NBA live games, I am paying for this apps, what is going on, looks like a recurring problem since forever for the comment I see on this forum, xfinity has not been able to fix. PLEASE HELP!!!!!! I WANT TO BE ABLE TO WATCH THE NBA FINALS
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Flex
OK, Thank you for the update! I literally just installed my 5/12/25 and instantly became frustrated with it because I couldn't access the GUI page to see my Channels Errors. I have a S33 before but after a day it just kept spitting errors like a MOFO
Coda56 firmware update
I bought a Coda56 since it was on the approved and recommended list. I hooked it up and it seems to be working okay. The problem is I can not access the GUI. I followed the instructions: laptop connected via Ethernet and configured with a STATIC IP set to the 192.168.100.x. I can ping the modem 192
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This very thing just happened to me today. I upgraded my phone on Wednesday last week and I got the phone today - Monday in the am. This pm a guy with an Indian accent called saying the phone was sent by mistake from the distribution center an
Received wrong phone scam call from [Edited]
You have scammers hacking into your customer database? How else would someone know we recently received a new cell phone at our house? [Edited: "Invalid Phone Number"] called to tell my husband the phone he received was incorrect and we needed to take it to the UPS Store to return it before h
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Cant watch ESPN on my TV with xumo box
I was able to watching yesterday but today I got the not valid token on the espn app. I am paying for this app whatvis going on!!!
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Flex
user_04i7sz I do understand the aprehension to store the information on file. The better security measures are more so in reference to the new payment system offers better security options than the previous one. We require the stored payment method a
I have an internet only account, why do I have to agree to have my payment method stored?
For almost 4 years now I've been able to pay for my internet only Xfinity account without needing to store my payment information. Now, there's apparently no way to pay without accepting a Terms and Conditions policy that is also combined with Store Payment check box. Um, I don't have Xfinity Mobile
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@sydmeg1012 Good to know. Thanks for the update.
What number do I call to get the cable connected from the pole to the house for new construction.
We demolished our home last fall and disconnected service from the pole. Ready to reconnect now, who do I call to schedule a service tech to come out and reconnect line from pole to house? Xfinity assistant of no help with this.
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Yes I did restart and I also unplugged the tv. I have removed and reinstalled the app multiple times along with reconnecting to my home wi-fi. The App is not the same as it was before. There are no local channels or the basic cable chann
xfinity stream app on roku,
App stopped working with error TVAPP-00116. Trouble shooter, removed app and reinstall. It is not the same app. I cannot get my basic cable lineup with live tv & local channels. Guide says tv go for channels. I am connected wirelessly to my home network.
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Question was answered thanks.
What number do I call to get the cable connected from the pole to the house for new construction.
We demolished our home last fall and disconnected service from the pole. Ready to reconnect now, who do I call to schedule a service tech to come out and reconnect line from pole to house? Xfinity assistant of no help with this.
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mine said Comcast smtp offline - turned off vpn and it went back online - do you use a vpn?
SMTP server issues
I have been using the Comcast/Xfinity server for several years with no issues. Today I received an error from my Gmail client that my SMTP is misconfigured. I checked the settings and they are per the Xfinity support FAQ i.e.smtp.comcast.net port 587 Secured connection using TLS Username: my_xfinity
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Hello Mr_DGF_2025 I sincerely apologize for your experience with us in the purchase of your ipad. We would be more than happy to get this issue escalated for you. I will just need to access the account to get a little more information and we will get
Filing a complaint
I have been trying to figure out who to file a complaint with the last two days. Had to worst customer engaement experience and I'm ready to take my business else where. I feel like the customer service here is gettig worse and worse.
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To whom it may concern, I want this message escalated. And I want file a complaint and grievance against the representatives of Xfinity and the Atrocious level of service I’ve received from your company and customer service representatives .in regard
Filing a complaint
I have been trying to figure out who to file a complaint with the last two days. Had to worst customer engaement experience and I'm ready to take my business else where. I feel like the customer service here is gettig worse and worse.
Question
To whom it may concern, I want this message escalated. And I want file a complaint and grievance against the representatives of Xfinity and the Atrocious level of service I’ve received from your company and customer service representatives .in regard
How do you email corporate for a complaint
I had to use chat in order to inquire about my bill being higher this month. I was pushed into getting a phone plan through xfinity to get my bill lowered the agent kept pressing for me to add the phone to my plan and I would get a discount.. after going back and forth, the agent said they found a
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Hi user_58qkkf, I'll be glad to review this further. We are a full-service team, and we'll do all we can to help. Please send me a direct message with your full name, current address if you're a customer, and the address for the new town home to get
Moving to newly constructed subdivision
I’m about to move in a few weeks to a newly constructed townhome in a new subdivision. A ticket has been created to survey the area but I was told it will take 60 days before it becomes serviceable. I find this impossible as the rest of the townhomes which have been turned over just a few weeks earl
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Hello user_y5c1dd we'd be happy to look into this for you. Do you have the model number for the box this is happening on?
DVR Playback is Cropped
Over the last month, when I have recorded sports games (basketball and football), the playback is not full screen. The playback is cropped and I cannot get it to resolve. The aspect ratio is grayed out on my TV settings, however, all other recordings that are not sports, play back full screen
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Hello coffeemaker thank you so much for taking the time to reach us here on our Xfinity Forums with these service concerns. WE would love to take a look at your account to see when we can get a tech out. When appointments are scheduled, we do have ne
XfinityAlfonso
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Internet not working.
I had a schedule set for tomorrow morning between 8-10am. They cancelled it because they said it was back online. It is not online and I need to get that scheduled again for the same time. We have been offline for 3 days. Thanks
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