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Outage update
When will my internet be repaired. I have my power back on.
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Your Home Network
@XfinityShawn thank you. Yes I have the latest version of the iPhone app. 5.69.0.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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Your Home Network
user_gk97hj Thanks for reaching out. Here are a few things to try. *Disable "Power on sounds": Open Settings, go to "Sound & vibration," scroll down, and turn off "Power on sounds". *Check Individual Contact Settings: I
Can't get Motorola phone to ring with anything but default Hello Moto
I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p
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jim-in-philly Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity S
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
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Yahoo. is not a viable option. Unless you get a paid account. There should be a better option than yahoo.
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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Existing customer currently, information or help would be nice
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
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Hey there @user_lay6dy! I am sorry for the repeated interruption to your viewing experience! It is definitely frustrating to have a fix only last for a few days before that black screen returns. Since a standard reboot only provides a temporary
Xumo stream boxes
On both the Xumo boxes when using HBO Max after you click on a show there is a black screen no pictures. I have unplugged and did a reboot that seems to work for a few days then it starts up again
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Same here and been chatting with a live agent for an hour running round and round in circles
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Any response or update? This is still happening and hasn’t been fixed.
Live TV on Paramount+ thru X1
Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.
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About an hour ago, after TWO WEEKS without a landline, and having checked all 12 of the cordless, and corded phones and the any phone cords, I had an epiphany… the cordless phone on the desk in the study is rarely used, and I wondered if that phone w
Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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Hello @user_8o9k0v, I can see the confusion that you are having here. We'll help you clear things up! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated w
Identity/Profile Mismatch Causing Rewards/Benefits Ineligibility
I have had both Xfinity Internet and Xfinity Mobile active on my current account since January 17, 2026. When I log in under my Xfinity ID (which shows me as Primary user) and select “View all Benefits,” I receive the message: “It looks like you’re not eligible for benefits.” Though my login says I’
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... At that point do you lock yourself out again? I don't have an Xfinity gateway so I haven't been able to try it, but my understanding is that once Admin access is enabled, it stays enabled through reboots and into bridge mode, although perhaps no
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
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Getting Started
Cheq, hello there. While I do understand your frustrations, Comcast has been transitioning its Xfinity email service to Yahoo Mail starting and since June 2025 to modernize its platform, improve the user experience, and reduce the burden of maintaini
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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Hello, and thanks for your help! My account says I’m not eligible for any benefits at all! I made a post in the Customer Service category describing the details: Identity/Profile Mismatch Causing Rewards/Benefits Ineligibility I have had b
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
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@XfinityQuemekia I had a Comcast technician visit and they confirmed all the physical connections on site were good. Power cycling does not get rid of the errors.
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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Xfinity support
Hi, I'm trying to lower my monthly bill as it has become too expensive. I've already tried the phone and didn't get anywhere. I'm considering canceling, but I'd like to see what loyalty or promotional rates are available for my current package first. My address is 180 Madison St Denver’s CO 80206 un
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X1
user_yucgq6, hello there and thanks for reaching out regarding your concerns. I understand the joy and peace of having 1 remote work for all. You can send your Can you describe the remote you have? I can share some instructions on resetting the remot
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help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
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