Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (545K)
Hi user_mepl91! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you choosing Xfinity, and please know that my team is always here to help. I understand you're having issues with migrating one of your Comcast.net email addr
Yahoo conversion issue
I have initiated the conversion to Yahoo email on my [Edited: "Personal Information"] account but it is stuck in process somewhere. I cannot log into Yahoo with my new password, and when I try to log into Xfinity it says to go to Yahoo email. I need Comcast to verify the backend provisioning status
Question
user_601600 Sounds like your promotion rolled off, and service went to everyday pricing. We do want to make sure customers have options at anytime to help save some money where we can assist. Have you gone to our app or website to check offers out at
Dramatic price increase
My bill has gone up by over 50%, my bill used to be 53$, this month it will be 123$. This is completely ridiculous as I have not changed my service. How do I fix this?
Question
So, I re-installed my g36, xfinity support activated and rebooted it and now I get my advertised speeds, including the >100mbps upload. It's not clear to me what actually resolved the issue, everything I can see on the modem stayed the same, but i
Arris G36 slow upload speeds, have the issues with the G36 been fixed?
I previously opened an issue about my G36 not being able to get 100mbps upload speeds: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62?commentId=6a7a1c95b3ed1847a072fe13 I signed up for 1gig service in a mid-split upgraded area. I shou
Question
Request to Cancel Xfinity Internet Service
I am requesting immediate cancellation of my Xfinity Internet service. I do not wish to receive a phone call or discuss retention offers. Please process my cancellation request in writing and provide written confirmation of the cancellation date and any remaining balance. Please also provide instruc
Question
•
Your Home Network
First. Is this a new service install / new move-in or an existing service ?
The Router is blinking yellow and will not activate on app
Got home with the new router and connected it and it has only been blinking yellow. Checked connections and also unplugged and replugged jt but still only blinks yellow. What do I need to do?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill
I have an $81.05 credit on my bill, I'd like that credit put towards the bill that's due by November 3rd please, thank you.
Question
@XfinityJoe Thank you for letting me know that you are aware of this issue and are working on a resolution. One of the main reasons for switching to xfinity was because I liked the streaming option - since this feature is unavailable, will xfinity
Cannot fastforward a DVR recording while it is still recording.
First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes
Question
user_mp5e2g Thanks for reaching out about your unlock code request, and I apologize the agent that sold the service didn't provide very clear information on mobile billing. We have to keep it separate as it's the one service that can go with customer
Need
I need to have my unlock code sent to my email [Edited: "Personal Information”]. my cellphone is paid off and I have to put a new SIM in it. My Xfinity bill somehow was separated from my original package plan for 5 years. 1 line for cellphone service with home Internet and the exuma box for 60 per m
Question
Hello Angie, my husband and I went to Xfinity store in Parker Colorado yesterday to exchange our nine year-old cable box. We brought home a very noisy one. We went back again and this one is noisy too. What do we do?
New Cable box
I received a new cable box for our tv but can't hook it up. Does xfinity make house calls ?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dramatic price increase
My bill has gone up by over 50%, my bill used to be 53$, this month it will be 123$. This is completely ridiculous as I have not changed my service. How do I fix this?
Question
user_j9swnq, Got it, thanks for the update. Since you have a technician coming out today, let’s see if we can narrow this down a little beforehand. Are you experiencing the issue with all of your TV boxes or just one?
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
Question
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
Question
•
Xfinity Stream Website
Greetings @user_wsyndj, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the charges for roaming while in Canada, but you have come to
Disputing $337.72 Errant iPad Roaming Charges in Canada – Combined Account Notification Failure
Hello, I am writing to formally request assistance from a corporate employee to reverse $337.72 in international data roaming charges applied to my iPad line during a recent trip to Canada.My iPad is on an official Unlimited Tablet plan, which is tied directly to my core mobile plan and billed toget
Question
order status
I have tried submitting an order for a new service bundle multiple times. The site says the order is confirmed and gives me confirmation, but no alerts, emails, or communication after the fact and I haven't received any new equipment. I just tried submtiting another order for in-store pickup, but ag
Question
•
@csachs22 I have the old XB7. Recording failure appears to be equipment agnostic. It does not matter if I try to make a new recording directly or through the Xfinity Stream app. The program guide will have the star that a recording is s
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
Question
Transfer port pin
Why is that the only way I can get a transfer port pin for my phone number is going in the store? I can’t receive text messages. I asked can it be sent to my email and was told going in the store is the only other option, this is ridiculous and inconveniencing to me. That’s the reason I’m trying to
Question
•
Devices
Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your Wi-Fi concern. You can change your WiFi password to your WiFi. Have you tried changing the password?
XfinityRoberto
commented
2 hours ago
to the conversation:
0
0
Hackers
My neighbors are hacking into my Wi-Fi
Question