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Cannot access Peacock Platinum Membership Reward
I reached Platinum Level Xfinity Membership on Jan 21, 2026 which qualifies me a free Peacock Premium subscription. My membership rewards log-in still does not list the benefit link. Furthermore, at the activate-peacock link it messages me: We’re sorry, your account isn’t eligible for this Peacock o
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Customer Service
Porting ATT landline to new Xfinity mobile
Have not been able to activate Xfinity mobile phone since November. But we are still billed for the mobile phone. On Jan 16, I was told our Port Request # is 6006026016451996. we never get an email telling us we can activate the new Xfinity mobile phone. We have done joint Xfinity-ATT calls and we h
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Devices
Concern moved here to the E-mail help section.
No Email service
On 1/28/26 at approx. 10.30am I lost all email service for [Edited: "Personal Information"]. How do I restore service?
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Pricing
Xfinity has a annual increase effective with your February 2026 bill of 10.00. Just got a promotion in December and now a 10.00 increase. Xfinity takes advantage of people. They actually do not offer you a promotion because all fees increase. Poor service to their customers.
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Customer Service
Thank you for your comment on the thread @user_1yvx5z, we are happy to assist with any account items. Do you need current assistance on your account?
Make an appointment
I'm struggling to make an appointment to have a technician come out and install new cable outlets. Need to move the modem from one room to another. (Swapping rooms around and don't want to leave the modem in the room with 2 little girls.) For some reason making an appointment is a big hairy deal.
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@user_2fr7so Thank you for making us aware of your billing concern via Forums. I would be more than happy to help get this outstanding balance sorted out. Please send a direct message by clicking the chat icon in the upper right corner of the page, c
Billing Problem
Last year, I applied for a new mobile number, but the service was never successfully activated. Therefore, your company agreed to cancel the service. However, there is still an outstanding balance showing on my mobile account. Please remove this charge from my account so that when I set up automatic
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Billing Problem
Last year, I applied for a new mobile number, but the service was never successfully activated. Therefore, your company agreed to cancel the service. However, there is still an outstanding balance showing on my mobile account. Please remove this charge from my account so that when I set up automatic
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Billing
Thank you for trying that already @user_6jesb0. We can take a look on our end and see why you might be getting that error. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" i
xfinity mobile website
I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the
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@XfinityJeff Yes, I have tried both and still am receiving the same errors/messages
xfinity mobile website
I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the
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Good morning @user_6jesb0, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with purchasing a new watch and upgrading your phone, but you have come to the right place
xfinity mobile website
I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the
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does not work link takes you to an error message when you try to login Xfinity is more than "hairy" there customer service and website have to be the very worst of any provider.
Make an appointment
I'm struggling to make an appointment to have a technician come out and install new cable outlets. Need to move the modem from one room to another. (Swapping rooms around and don't want to leave the modem in the room with 2 little girls.) For some reason making an appointment is a big hairy deal.
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Hello and welcome to the Xfinity Community Forum, @Debbieb2650! Thank you for taking the time to create a post regarding your new service order and equipment. You're in the right place for support :) Our team would love to help in any way we can! Fir
Internet
i’m just verifying that I signed up for Internet service and then I will be receiving my Internet package in the mail. I was expecting it yesterday.
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Yes, ALL services are currently out. I was provided a ticket number, ECM0019453533. I have not seen al email concerning the ticket nor do I see it in my account.
Pole to Pole cable down
We had an ice storm come through this weekend. A tree in my neighbors yard (they have their house on the market and have moved out) fell due to the ice and brought down Comcast's cable, and leaving the power lines untouched. I called the customer service number twice. Both reps wanted to schedule a
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Hi there and welcome Comcast @user_rnag9n. Thank you so much for reaching out to us regarding your landline concerns. You are in the right place and we are happy to assist you today. Are you wanting to get automated calls?
automated calls will not come through on my land line, but regular phone calls do
Regular phone calls will ring and come through. Automated phone calls will not.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet
i’m just verifying that I signed up for Internet service and then I will be receiving my Internet package in the mail. I was expecting it yesterday.
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Package Delayed
I recently switched to xfinity mobile, mailed the package with my trade in phone but usps delivery was delayed. and my payments will start in a few days. please help
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