Xfinity Community Forum

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Okay it has been sent and waiting on reply thank you

user_iwhum7

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8 hours ago

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Payment arrangement

I set up installment plan and paid the down payment with no service being restored

Question

@AlannTenn So after TWO days and HOURS online, the Direct Messaging reply was that I will have to CALL comcast to resolve it.... For the record; When I log in with my Secondary User, and select "Forgot Password", the mothership replies "Please w

Again

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8 hours ago

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"Hmm, the page didn't load correctly"

When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"

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cancel Diamond status

I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.

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Sign-In and Account Management

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user_55koif Welcome to our community forum! You've reached the perfect place to get help setting up your account and we are so excited that you're choosing us as your service provider at the new apartment :). Please send a direct message

XfinityEmilyB

commented

8 hours ago

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Residential address marked as business address

I plan on moving into a new apartment on February 1st, but unfortunately when i try to build a plan and type in the address it comes up as a business address.I need help to get this issue resolved by my move in date

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cost of internet access for 2025

I had internet service during 2025 to the following address: [Edited: "Personal Information"]. I would like to know what my monthly internet access fee was during last year.

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Customer Service

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@plumld When is Comcast going to get their stories straight??????? Read the FAQ on the Comcast site, it now plainly states that the migration is simply an option!!!! https://www.xfinity.com/support/articles/yahoo-email-migration-overview ..... Ca

Again

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8 hours ago

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Why did Xfinity embrace the Yahoo platform disaster?

Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co

Question

@user_owpj5u Not receiving emails since January 13th How are you accessing your email? If by a third party email app you should log in to webmail to check if your email is being forwarded someplace else.

Again

commented

8 hours ago

to the conversation:

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Emails

Not receiving emails since January 13th

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I am really skeptical migrating to Yahoo. No advance notice! Too many issues not answered in satisfactory manner.

user_j98kdp

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8 hours ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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I can no install cable TV, do not show steps to install

user_aeszio

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8 hours ago

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Cable TV service options

I currently have both Internet and cable TV through Xfinity. My Xfinity internet service is bad in my area. I know I can subscribe to cable TV only from Xfinity and go with another provider for Internet service. Could you reach out to me with my options for TV service only?

Question

@user_qppja4 You can update your payment method using the Xfinity.com website or through the Xfinity app. Check out our manged your saved payments method article for step-by-step instructions.

XfinityBradM

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8 hours ago

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make a payment

I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?

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Internet Speeds Dropped Immediately After Requesting Service Online

This morning I connected with a service rep to confirm the time of a scheduled service visit. Last Sunday, I scheduled an appointment for today to have the coax ports in my house activated that are currently not in use by my modem. When we bought this house two years ago, a tech came out and activat

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Your Home Network

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@RobertS5 @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub

EG

commented

8 hours ago

to the conversation:

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Packet Loss at Atlanta Comcast Hops

I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast serv

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I was a regular viewer of MSNOW, that was stopped, and now get a bill with a rate increase, but I receive less. We're getting ripped in every area. This has to stop!

user_zjjpjl

commented

8 hours ago

to the conversation:

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MS NOW

I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.

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No problem at all @TMG211 looking forward to speaking with you soon.

XfinityDuron

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9 hours ago

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Need help with changing plan and cutting cost

My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which

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I need to update my payment method

user_qppja4

commented

9 hours ago

to the conversation:

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make a payment

I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?

Question

Okay, thank you, I will send the DM in the morning.

TMG211

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9 hours ago

to the conversation:

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Need help with changing plan and cutting cost

My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which

Question

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Sigh, I just changed to use a fire stick as the xfinity app with samsung tvs has many issues. So now I discover there's just a different set of annoying issues with xfinity and fire sticks.

user_dfiior

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9 hours ago

to the conversation:

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Xfinity Stream & Amazon Fire TV Stick

Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe

Question

@BruceW When I said "now we can't find any documentation that stated we would lose it" I should have mentioned in the official documentation given to the OE's, not what was posted. I'm glad you posted what it used to say. I hate confli

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9 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

TMG211 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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9 hours ago

to the conversation:

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Need help with changing plan and cutting cost

My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which

Question

@RobertS5, thank you for letting us know. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" ico

XfinityAbby

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9 hours ago

to the conversation:

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Packet Loss at Atlanta Comcast Hops

I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast serv

Question