Xfinity Community Forum

Awesome @user_tv79aj! If you have any other questions or concerns in the meantime, please let us know. Our team is happy to help!

XfinityAlyssaA

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7 hours ago

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U

Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

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U

Sure. That definitely works for me.

user_tv79aj

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7 hours ago

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U

Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

Question

Got it @user_tv79aj! Would you like us to check back with you this weekend to make sure your return went smoothly and that the equipment has been properly removed from your account? We're happy to continue following up with you to help ensure every

XfinityAlyssaA

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7 hours ago

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U

Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

Question

U

Not yet. Will be doing it on Saturday

user_tv79aj

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8 hours ago

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Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

Question

Good evening @user_tv79aj, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help. Missing a remote will not result in unreturned equipment charges. Unreturned equipment fees are based on whether the Flex devi

XfinityAlyssaA

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8 hours ago

to the conversation:

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4

U

Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

Question

U

Charge for lost flex remote

What is the charge if I’m not able to find and return a Flex Remote after I’ve cancelled my service?

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Customer Service

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Hey @user_l1zpem, Thanks for contacting us! Can you please provide further detail into the issue at hand? Is your bill fully paid and up to date? Do you see an error message/code being displayed? Please provide as much detail as possible so we can be

XfinityDemitrius

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8 hours ago

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Help

My tv says to give you a call

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Wi-Fi out since Tornado ( South Suburbs)

Tornado hit down on the 27th Wi-Fi and power goes out totally understandable but power was restored within 2-3 days still no Wi-Fi understandable a lot of damage was done but fast forward a week later Wi-Fi is still out with no expected restoration date is not acceptable and not being able to get in

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Your Home Network

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Wifi is not stable

Trying to talk to someone but cant

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Your Home Network

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Thank you for both understanding my question and providing an honest response! For what it's worth, Spectrum Mobile's site states:"As a Spectrum Mobile customer, you have access to a nationwide network of WiFi access points. Connecting to Spectrum W

scoot86

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8 hours ago

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S

Xfinity App Hotspot Map shows 'Spectrum Mobile' SSIDs — Expected behavior for Internet-only accounts?

Product Question: In the Xfinity App hotspot map, locations broadcasting the 'Spectrum Mobile' SSID are displayed. As an Xfinity Internet-only customer (non-Xfinity Mobile subscriber), am I eligible to connect to these locations using account credentials, or is the map displaying MVNO partner hotspo

Question

user_cnvlzw - Thank you for your feedback. This is not the experience we want for any of our customers. Our team is committed to helping and will do everything we can to work with you toward a resolution. Please send us a Direct Message. On a Desktop

XfinityThomasA

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8 hours ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

Question

Have you already deleted the Xfinity Stream App, and reinstalled it on your devices?

XfinityJon

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8 hours ago

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Recordings that show up on box do not show up on Roku app until much later

I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.

Question

@user_yor6i0 Hi there, thank you for taking the time to provide such a detailed account of your experience. I sincerely apologize for the ongoing issues you and your family have encountered. I would like the opportunity to thoroughly review your acco

XfinityCarolyn

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8 hours ago

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Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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Phone stolen during shipment

It has been nearly a week now and still no resolution from Xfinity about this concern. My phone was stolen in shipping. Xfinity did not successfully get the phone into our possession and now I’m being charged for a phone I never received. This company has the worst customer service that I have ever

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Devices

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Hi there, @Wize_One! I am sorry to hear your service is offline and understand needing that fixed ASAP. Our team can check if there are any sooner times available. We also have the appointment waitlist, https://www.xfinity.com/support/articles/appoin

XfinityRay

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8 hours ago

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

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Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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Customer Service

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I followed up the TV box order since it was not arrived after 5 days . The live agent told me that my order was cancelled. I don't get the clear reason to cancel it. I was told it was either my alternate address was blocked? or my bill ? Neither made

user_cnvlzw

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8 hours ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

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Internet special removed

An agent lied to me and took away my internet special pricing. Comcast v won't correct it even though it was their mistake.

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Email

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

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Customer Service

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One of the reasons I added premium sports service at Comcast was, among other things, to have access to the NFL Channel. I've been on the edge over cutting the cord with Comcast, but this may well be the tipping point. I'd rather subscribe to

user_dy1gai

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9 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

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