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Billing Dispute: Extremely Frustrated
Seems like there is no way to send an email, thus I am posting here. I am extremely frustrated with how my billing dispute has been handled. I previously had a $40 promotional rate, and when that promotion expired, I contacted Xfinity specifically to find out what options were available. Your repres
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Your Home Network
@Dc9675 same here, i just got yet another DM (which are ridiculously sporadic, it's not like i'm going to sit around babysitting my DMs to wait for someone to reply in 2.21 hours or 4.35 hours or whenever!) which says they want to open yet another t
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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I’m trying to upgrade my data plan but can’t
I’m trying to upgrade my data plan to newer Mobile plus/Mobile select BUT I was told there’s an unresolved ticket from 2023 on a watch line we activated over 3 years ago. Agent at the xfinity store in Naperville,IL opened a ticket (ECM0026687835). I got a message saying “we couldn’t approve the requ
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Customer Service
I’m having the same problem-says I am ineligible to redeem rewards
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp
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@user_wlo85g, This definitely isn’t the experience we want you to have. I completely understand your frustration with still being billed. I will take a look at the account and previous cancellation attempts so we can determine what happened and
Can not cancel my service
I called 4 times to cancel my service since late July. None of them work. It still tries to charge me every month. Very frustrating. It took me over 2 hours working on this simple request!
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Marcre76 Thanks again for reaching out! I'm glad we were able to help with your missing Peacock reward. Take care!
Peacock reward missing
Hi, I’m a diamond member and got an email a while ago that I get peacock premium at no charge. I claimed it but where I’m to go to activate it, there’s no peacock tile with activate button. Any ideas?
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They are not available to locals to the Twin Cities. We need access through Wild+. We are still being charged for the RSN’s and no longer have access to Wild hockey in the State of Hockey. Very frustrating and disappointing. Especi
Minnesota wild
As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hockey. Last year we had to upgrade to get access and pay an additional $20 per month for premium. As premium users, we should have access. We have about had it with the continual increases and negotiations that affec
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No, thank you. I would, however, like to see Xfinity sign a deal with the NHL to provide us with Wild+, so we could watch the local team again.
Remote is eating batteries.
I see this multiple times but cannot see what everyone’s resolution is. My remote goes through batteries every 5-7 days whether it gets used or not. It is an XR11.
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Can not cancel my service
I called 4 times to cancel my service since late July. None of them work. It still tries to charge me every month. Very frustrating. It took me over 2 hours working on this simple request!
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Customer Service
Need collections help cannot DM
Ive been trying to get help for 7 hours regarding a duplicate account that was charged off. I cannot get help on the phone and there is no bubble to DM here. I need help!!!!
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Your Home Network
alicefromil. I completely understand, and I’m sorry this change caused so much confusion and inconvenience. I’m glad you’ve been able to adjust to using Yahoo Mail, even though it wasn’t the experience you expected. I apprecia
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Payment installments
Hello. My recent bill is supposed split into payments. Over them next 6-12 months
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Billing
It did get me to the Xfinity email access but did not recognize my email address anymore since it was changed to yahoo. I have since just adjusted to Yahoo Mail since it seems that’s the direction Comcast.net moved into so will eventually move all C
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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The DVR functionality on XiOne is less than ideal. No rewind of live TV, for example.
New XiOne-SC(B) boxes vs old X1 boxes
I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp
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xxhavok1xx thank you for using the Xfinity Community Forums page to reach out today. We can assist you with making changes to your account services. Please send us a direct message with your full name and complete service address to “Xfinity S
Cancel Service
I spoke with an agent last week about cancelling my service and i received an email stating "We received your cancellation request, and we're on it" but that was one full week ago on Oct 27. Why does it take more than a week to cancel an internet service? Also, you keep telling us to message you on
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There is a No Signal on the screen "No Signal" is generated by the TV set. Either the HDMI cable is not connected, or the TV's input is not set to the Input the cable box is connected to, or the box is not operating due to no power or because it has
BruceW
commented
4 hours ago
to the conversation:
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No signal
There is a No Signal on the screen
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