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JoNo19X - Thank you for reporting this issue. I'd like to assist with troubleshooting steps. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into t
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
Question
@user_wtrcbc i have the xfinity xfi box it doesnt have FEtv or me tv toons or pluse how can i upgrade to get this really want me tv toons
METV Toons in Washington DC
I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks
Question
How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.
This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND
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Customer Service
Good afternoon @whatnamesrleft, and thank you for reaching out on our forums with your app and billing concerns, we appreciate it. To confirm, is your app up to date? With regards to your bill due date concerns, please be aware that to be eligible to
Where do I go to to shut off certain app notifications?
I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on
Question
Thanks for posting on our Community Forums, VWolfe. We'd be happy to check what's going on with the Smartphone reward. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To sen
xfinity rewards
The Xfinity Mobile Shop shows a $300 off smartphone reward for Platinum members. But I cannot find that reward when I go into My Rewards page. How do I find it.
Question
Hey there, @user_g7yd3p, thanks for reaching out through Xfinity Forums regarding your internet connection and disconnection. We would be happy to go over those billing statements for your final bill. Can you please send us a Direct Message with your
Cancel Internet connection
I am a 10 years Xfinity customer. I had to cancel my internet connection as my internet stopped. Several complaints later and rebooting and deficient service of one week, I was told the cable connecting my home is overloaded and the issue cannot be resolved in any near term. I was not convinced as t
Question
xfinity rewards
The Xfinity Mobile Shop shows a $300 off smartphone reward for Platinum members. But I cannot find that reward when I go into My Rewards page. How do I find it.
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Customer Service
It was pleasure, @user_9felqh working with you in private and getting you taken care of. I hope you and your family have a safe and happy Holiday Season.-Richard
Information changed after placing order
I placed an order for new service at a location I am moving to. Immediately I noticed the service address is incorrect and was changed from what was entered on the front page, and the plan was downgraded from symmetrical speeds to 250 upstream. This leads me to believe it isn't fiber to the home as
Question
user_330yxw Thank you for reaching out! Have you reviewed the steps outlined in this article for setting up your Comcast.net email on your iPad? Set up your Xfinity Email address with an email program
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Internet connection
I am a 10 years Xfinity customer. I had to cancel my internet connection as my internet stopped. Several complaints later and rebooting and deficient service of one week, I was told the cable connecting my home is overloaded and the issue cannot be resolved in any near term. I was not convinced as t
Question
Question snd concern has not been answered or addressed
Repeated Failure to Unlock Eligible iPhones – Request for Immediate Resolution
Dear Xfinity Mobile Support, I am contacting you regarding three BYOD iPhones on my Xfinity Mobile account that I need unlocked. These include my current device, my wife’s device, and my previous iPhone. All phones are fully paid, have been active on your network well beyond 60 days, and my account
Question
pmb1976 Thank you so much for letting us know what you have found. We would be more than happy to help make sure you are getting the speed you should. Have you reported any of these speed concerns to us in the past?
Very poor internet performance for the entire year
At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last
Question
Everything you mentioned has been done and has been double checked.
pixeling and audio problems
Over the past month I have had constant problems with pixeling, audio cutting in and out and the picture freezing. I have been through your customer support automated system and talked to a representative, as well as having three technicians out here. But the problem continues. I have replaced the o
Question
Hi there, @user_9felqh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with the order for new service you placed. Please be assure
Information changed after placing order
I placed an order for new service at a location I am moving to. Immediately I noticed the service address is incorrect and was changed from what was entered on the front page, and the plan was downgraded from symmetrical speeds to 250 upstream. This leads me to believe it isn't fiber to the home as
Question
Closed
Information changed after placing order
I placed an order for new service at a location I am moving to. Immediately I noticed the service address is incorrect and was changed from what was entered on the front page, and the plan was downgraded from symmetrical speeds to 250 upstream. This leads me to believe it isn't fiber to the home as
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Customer Service
user_n7z2zp Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Worst service ever
Wow I’m really amazed when a big giant like xfinity can’t even verify if the address exists or not and provide home internet. All they want is to charge you for some of their reps mistake. We created an account for our new address and rep got the address completely wrong and added an address that do
Question
Hello, @kidsjustine. Thank you for taking the time to create this post and provide that feedback. I'm sorry to hear about the trouble you had while reaching out to us by other means, and I'd love to help in any way I can if you still need support. Wa
Peacock Activation and Customer Service
I am a manager of my parents account to help them with their XFINITY. They signed up for a new plan in the end of October, which included Peacock premium for two years and had 90 days to activate. Due to the fact, they had a current subscription that was paid for that expired at the end of November.
Question
Hello @user_06a1m5 sorry to hear you're having trouble, here are two ways to print your label: 1st way: Select Device tab - From the Devices page, select Trade-In detail for the device associated with the TIP order. - You will see the
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Print Label button not working
I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!
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