Xfinity Community Forum

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Thanks Brian — did that just now, unplugged for 30 seconds at 12:03pm today. That was the first actual power cycle since this started. The reset showing in the logs on 8/29 at 2:26pm was a docsDevResetNow, which I believe came from the testing

user_tsq1s8

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2 hours ago

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T3 ranging timeouts and SYNC failures - upstream pinned at 49-50 dBmV with Extended Transmit Power - requesting plant/maintenance check

Own equipment, NETGEAR CM3000 (DOCSIS 3.1), modem uptime 14 days. Requesting a signal/plant investigation rather than a modem swap - the modem is not the problem. Modem event log, Fri Aug 28: 00:28-00:37 - repeated Critical "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol tim

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Email

Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS

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Email

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Thank you for confirming, rambo19. The outgoing mail server might be temporarily blocked. Please call our XFINITY Customer Security Assurance team at the phone number listed here: https://spa.xfinity.com/contact-us. Let us know after you have called

XfinityNatalie

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2 hours ago

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Outgoing Emails Won't SEND On My Thunderbird Client

After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a

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Anon2 thanks for reaching back out, we can definitely take a look at your offers together. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon

XfinityMarcus

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2 hours ago

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30 year customer looking for account-specific pricing review

I've been an Xfinity customer for 30 years and would prefer to stay with Xfinity. My bill, until this month, has been at what I feel is an acceptable amount for the service I use ($45), and I'm hoping to find a promotion or discount that can eliminate the rate increase I just received. My current se

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@user_y5pfod @XfinityCliff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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2 hours ago

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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?

I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t

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@user_y5pfod The downstream power level values are on the low / weak side as well. And the OFDM channel is indeed borked ! We've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the plant's

EG

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2 hours ago

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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?

I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t

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user_6yaevj I would be wondering what was going on if I were in your shoes too. Our team is here for you. Please send us your full name and the complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct

XfinityPeterH

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2 hours ago

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Still Being Charged After Canceling Account

I canceled my account two months ago. Xfinity is still saying I owe money for this and last months internet. Internet that has been disconnected and is tied to an account that has been canceled for two months. The AI chat bot that runs customer service has been completely useless at resolving this i

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Thank you for reaching out to our team with your billing question. If you made that change to a new promotional price in the middle of your monthly billing cycle the balance on the account would change online, there would be charges at the old rate u

XfinityJohnG

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3 hours ago

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7

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Still Being Charged After Canceling Account

I canceled my account two months ago. Xfinity is still saying I owe money for this and last months internet. Internet that has been disconnected and is tied to an account that has been canceled for two months. The AI chat bot that runs customer service has been completely useless at resolving this i

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Customer Service

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Transfer phone line to new address

I moved a week ago. My internet was successfully transferred, but my phone line wasn't. I have two accounts with different addresses. I spent hours on the phone and agents were unable to solve the problem.

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Plan

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Return of phone upon death of account holder

I tried to return the phone upon closing my sister's death Xfinity account. Xfinity took all the equipment except the phone. They said a return label would be sent to her. It has never been received and I still have the phone. In the bereavement support page it indicates "If they are returning the d

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Devices

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@user_0oyf6r firmware updates are provided by the manufacturer of your third party equipment. We push them automatically to our customers. We do not have permission to roll back the firmware.

XfinityThomasC

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3 hours ago

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CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

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FWIW, UPnP is a security risk. Manual / individual port forwarding is always preferable. It is disabled by default in the Xfinity-rented gateway devices, and apparently it is deliberately returned to that state when the device reboots / updates.

EG

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3 hours ago

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I still don't have an open NAT type after enabling UPNP

Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've

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Can we do this again? Last time I got in touch with someone the offers were cra... lousy. I'd like someone to check again. Can I continue the previous "Direct Message" conversation, or do I need to start a new one?

Anon2

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3 hours ago

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30 year customer looking for account-specific pricing review

I've been an Xfinity customer for 30 years and would prefer to stay with Xfinity. My bill, until this month, has been at what I feel is an acceptable amount for the service I use ($45), and I'm hoping to find a promotion or discount that can eliminate the rate increase I just received. My current se

Question

The desk top computer was a local custom built computer May 2025 with Windows 11 Home, AMD R7 CPU, 32GB, 1TB NVME.

rambo19

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3 hours ago

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Outgoing Emails Won't SEND On My Thunderbird Client

After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a

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Hi there! @angelsix Please let me know if @Again 's suggestion works for you. If not, please feel free to follow up for further assistance. Thank you so much @Again for your partnership and for always being so helpful in the forum!

XfinityDemetrise

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3 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

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Mobile payment

Offered 12 months free line however charged 45 usd per month and now not refunding

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Plan

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Bill Issue URGENT

I am currently billed for $123 a month for 1gig because my promotion ended, but I just switched to the $65/month for 1 gig plan. How can I have my bill be $65/month and not the $123 because I don't understand why it shot up to $123 and not the current one of $65. I am only halfway through my billing

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Billing

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user_zgbzaw are you attempting to activate service with your primary Xfinity ID or email address on file? This is something we'll want to confirm.

XfinityJosephA

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3 hours ago

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Peacock not activated

I have already redeemed the Peacock Premium benefit through Xfinity Rewards. The redemption is recorded, but Xfinity’s activation system incorrectly says my account isn’t eligible. Please check/reprovision the Peacock Premium entitlement on my Xfinity account. This is an entitlement/activation issue

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