Xfinity Community Forum

Hello, just reaching out to see if you were able to correct the issues with your Xfinity streaming?

XfinityDuron

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6 hours ago

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(BUG) Xfinity Stream Android TV and FireTV App Mini guide issue!

Hello, There is a"BUG" when clicking on any channel from the Mini Guide and then you click the back button to view the channel the screen is way to small instead of being in full screen. The 2 work arounds that I found for this is either clicking the channel in the Mini Guide twice and then click th

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Moved here.

EG

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6 hours ago

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Cancel my servive

Stop my comcast xfinity account. I have tried to cancel this account and you have made the process nearly impossible. I will not be paying you so it is in your interest to not provide service

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Hey there, user_g0tusu! Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Com

XfinityNatalie

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6 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

Thank you for reaching out here. That is not normal to see that type of speed on a wired connection. We will be happy to look further into that from here if you are still experiencing that issue.

XfinityJohnG

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6 hours ago

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My Wired Internet is Slower than Wireless

I pay for the 1 gig internet and my laptop can reach those speeds just fine on the wireless, but my wired connection is limited to about 350 mbps. I have tried a new cable, a new NIC, and resetting the router. I have seen that this may be a common issue with the modem/router itself - is that true?

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user_a979ol, hello there and thanks for reaching out. I apologize you're experiencing that. I do want to thank you for the details on your experience as it is very helpful. Given the T3 timeouts and the speeds you're seeing, this does look like a sig

XfinityQue

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6 hours ago

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Severe Speed Degradation - T3 Timeout Errors - Need Technician Dispatch

Dear Xfinity/Comcast Support Team, I am experiencing severe internet speed degradation. After extensive troubleshooting on my end, the following issues remain unresolved and are beyond the scope of router-level software fixes. I am requesting your direct intervention. Modem: Motorola MB8600 (DOCSIS

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Hello @adepatie73 thank you for reaching out on our community forum! I would love to take a look at your account and see what is going on. Please send us a direct message with your full name and service address so that we can assist you further.&nbs

XfinityAbby

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6 hours ago

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Paying for add free but getting ads

I bought the 5 steaming service all add free but still seeing ads.

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U

I have been a customer for over 10+ years. Endured many price increases and channel lineup changes. However, when a MAJOR network is dropped from my channel lineup, it is only appropriate Xfinity credits my account and others in the markets affected

user_g0tusu

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6 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Phishing

Are there any settings I can put on my Comcast emails to improve phishing? Comcast is by far the worst email service that I’ve ever used. It is exceedingly disappointing that we receive Xfinity scam emails consistently. It’s like they aren’t even trying which is disappointing and disrespectful to us

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Email

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Paying for add free but getting ads

I bought the 5 steaming service all add free but still seeing ads.

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Customer Service

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Streaming locking up

Our streaming when we enter a third party site like Peacock or HBO Max is choppy at best and often locks up. This has been happening for a month now. What could be wrong?

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Xfinity Stream Website

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Hey there user_5n3cmb, thanks for dropping by and posting here on the community forums! I'm sorry to hear your disconnect order didn't go through. Our team can absolutely help get the account squared away! Please send us a direct message with your fu

XfinitySean

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7 hours ago

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Cancel Service - Service Not Even Setup

I walked into my local Xfinity store and asked to cancel service on March 30th, was told my last bill was going to be roughly $10, and have since been charged today for a FULL month of service. I don't have Xfinity equipment nor was the service ever even turned on for my location anyway. I have alre

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Bring back WPTV!!

Please bring back WPTV to our programming. I pay almost $400 a month and can't even get my local news!! As a Floridian I rely on that channel for local news during Hurricane season. When we have a hurricane coming they are my go-to channel for guidance. You cannot put a price tag on that! Please rec

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Channels and Programming

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I expect a reduced bill for a lost channel or you can expect me canceling my service, as I do not believe the story you’re using right now.

user_30qb3q

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7 hours ago

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abc programming

What streaming apps will get my abc programming back??

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Cancel Service - Service Not Even Setup

I walked into my local Xfinity store and asked to cancel service on March 30th, was told my last bill was going to be roughly $10, and have since been charged today for a FULL month of service. I don't have Xfinity equipment nor was the service ever even turned on for my location anyway. I have alre

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Customer Service

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Good evening user_f68c20. We do regularly evaluate our programming, and work to provide the best content to our members. We do take all customer feedback forward.

XfinityJon

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7 hours ago

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Bring Back ABC

Denver 7 News is a local station that we should be able to watch. You are the biggest provider for TV in my area and taking away a local station is not right. I don't have any streaming services and am not about to get one just to watch the local news. Please bring it back. Thank you.

Question

user_dl204h, Thank you for reaching out. I hope you are doing well this weekend. I'd be glad to help review your account and discuss some options. I ask that you reach out privately, so we can cover the details of your account. You can star

XfinityVianney

commented

7 hours ago

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Cancel Cable

I need to cancel my cable tv with xfinity. It has probably tripled in price since I first started with xfinity many years ago and we need to make a change. I also have internet and xfinity mobile and some streaming services. I would like to keep some of them if possible.

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user_3uw33z Thank you for taking the time out of your day to bring this downed cable to our attention so we can get the local team out there to address it. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right c

XfinityEmilyB

commented

7 hours ago

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Downed Wire

Wires have dropped and are hitting garage roof & other wires.

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Downed Wire

Wires have dropped and are hitting garage roof & other wires.

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Customer Service

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If Xfinty/Comcast does not reach an agreement with EW Scribbs soon they will lose me and many more customers shortly. This is RIDICULOUS.

user_ab70o5

commented

7 hours ago

to the conversation:

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

leave a review

The web site for Xfinity is absolutely absurd. It reminds me of sites that have been patched and patched and never look at it from a use's perspective. It absurdly slow with internet speed that are sky rocketing and response time, not in the milliseconds but minutes to deliver your request for a req

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Customer Service

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