Xfinity Community Forum

I tried to send a direct message. I don’t know if it went correctly or not but I’m still getting the error message as of August 6. I’ve gone to the store. I’ve talked to Comcast. I’ve had the technician there. all software updates have been done on

abigail30

replied

3 hours ago

to the conversation:

0

Xfinity stream app error code tv app-00100

Cannot get on the Xfinity stream app on any of my tvs

Question

user_fglq5c Hello and thank you for reaching out via our Xfinity Community Forums. I understand the importance of getting this taken care of before your demolition project moves forward. I'd be happy to help review options for disconnecting the your

XfinityChristy

commented

3 hours ago

to the conversation:

0

U

Disconnect Comcast Infrastructure from Dwelling and Letter of Proof

Hello, We are planning on demolishing our home, and in order to apply for a permit, we need Comcast to come to the dwelling, and physically disconnect our home from the infrastructure that supplies cable/internet. I have already coordinated service discontinuation on 9/8/26. Can you please help me b

Question

I gave my feedback on the forum already

edwardl1

replied

3 hours ago

to the conversation:

0

complaints

Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (

Question

U

Xfinity agreed, power was too high, there was also noise on the line. They installed a new Gateway, but bandwidth was only 50% of what it should be. The tech said he put 3 filters on the line to try and decrease the power coming in (I think). He said

user_aq0p1q

replied

3 hours ago

to the conversation:

0

U

Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours

Not a WiFi issues, router logs WAN loss, cable modem in bridge mode behind a UDR7. Please pull the flap history and signal levels of the modem over the last 30 days Modem Logs: Sat Aug 01 16:05:47 2026 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CM

Question

U

Disconnect Comcast Infrastructure from Dwelling and Letter of Proof

Hello, We are planning on demolishing our home, and in order to apply for a permit, we need Comcast to come to the dwelling, and physically disconnect our home from the infrastructure that supplies cable/internet. I have already coordinated service discontinuation on 9/8/26. Can you please help me b

Question

•

Customer Service

8

1

0

user_hlwacr Our goal is not to make is difficult, we do want to keep your information secured. You can message us in Direct Message, that will keep your information secured while working with us. If you change your mind, please feel free to send us a

XfinityKassie

replied

3 hours ago

to the conversation:

0

U

Cancel Xfinity

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

Question

U

NFL network

Why am I paying for the NFL network. And because Xfinity is having a contract dispute I'm paying for service that you are not providing.

Question

•

Channels and Programming

12

0

Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

Question

•

X1

8

0

U

@XfinityAmandaB That still seems very odd, but ok. This appears to be a public forum, I don't see anything that looks like private messaging other than this, and I'm not posting PII here. I suppose I'll have to deal with the phone system instead. T

user_hlwacr

replied

3 hours ago

to the conversation:

0

U

Cancel Xfinity

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

Question

Incorrect IP Geolocation

My residential public IPv4 address is incorrectly geolocated to Salisbury, Maryland. My service address is approximately 50 miles away. I am not using a VPN service. This incorrect IP geolocation is causing location problems with streaming services. I need Xfinity's network/IP geolocation informatio

Question

•

Your Home Network

11

1

0

U

Oh almost forgot the icing on the cake, I’m here on the forum because Xfinity won’t allow me to talk to a representative while there is an outage. Absolutely ludicrous.

user_af720e

commented

3 hours ago

to the conversation:

0

U

Xfinity Outage

Our internet has gone out three times this month. My wife and I both work from home, and all three times we’ve had to leave the house and work somewhere else because we had no usable connection. Each time, the restoration estimate was way off and the outage lasted hours longer than we were told. Thi

Question

U

Xfinity Outage

Our internet has gone out three times this month. My wife and I both work from home, and all three times we’ve had to leave the house and work somewhere else because we had no usable connection. Each time, the restoration estimate was way off and the outage lasted hours longer than we were told. Thi

Question

•

Your Home Network

10

1

0

user_ippcpk Thank you for reaching out to us for help with updating/adding a name on your account. We were able to update the mail to details so that the additional name will show on your statement. If there is anything else that we can help you with

XfinityPaula

commented

4 hours ago

to the conversation:

0

U

Direct message

I need help accessing direct messages to update billing name for my account

Question

U

I have this issue, for years. Comcast blames applications and settings that we have to check over an over again. Even removing and adding it to email apps doesnt resolve the issue. The last time I removed the email account and tried to add it again d

user_6n51or

commented

4 hours ago

to the conversation:

0

U

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

When your network was installed did you changed your network name and password? XFINITY would have sent you an email letting you know how to do that within XFINITY app. Do you see an unknown device on the WiFi tab?

Lkpolo

commented

4 hours ago

to the conversation:

0

U

How does another smart tv pair to mine

My account has either been hacked or other devices have hooked up to my tv internet and are recording?!? Is that possible?

Question

U

Cancel Xfinity

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

Question

•

Customer Service

13

5

0

Thank you for reaching out @user_8v8ah9 What plans are you on and are you paying for devices on top of your service? Our mobile packages start at $30 to $45 a month per line depending on the tier you subscribe too.

XfinityDena

commented

4 hours ago

to the conversation:

0

U

Mobile price

Been a customer since 2017 and now I’m paying over $170 per month for 2 phone lines, they only care about new customers. Long standing customers that they’ve already drained the pockets of can just kick rocks apparently. I’ve called multiple times trying to rectify this or sort something out but not

Question

Hello, @user_jkp31 I can assist you with making this change from Popular TV to Sports and News. It's a simple account change and should not require any equipment changes. Could you please send our team a direct message with your full name and full ad

XfinityThomasC

commented

4 hours ago

to the conversation:

0

service change

I want to change my TV plan from Popular TV to Sports and News. Will I need to take any of the equipment to the Xfinity Store?

Question

@user_xor3is Thanks for reaching out. I’m glad we were able to resolve your cancellation request and confirm that there are no pending orders on your account. Please feel free to reach out anytime. Thanks for being the best part of Xfinity.

XfinityOrlandoM

commented

4 hours ago

to the conversation:

0

U

Xfinity Voice equipment ordered after I explicitly requested cancellation

I called Xfinity yesterday to cancel my account and all services. During the call, the representative repeatedly tried to upsell me. I declined and made it clear that I wasn't interested in changing my service and simply wanted the account closed. I explicitly told him to cancel the account. I recei

Question

service change

I want to change my TV plan from Popular TV to Sports and News. Will I need to take any of the equipment to the Xfinity Store?

Question

•

Customer Service

11

1

0