Xfinity Community Forum

Got it, and thanks. They're usually removed within two business weeks. When was the order submitted for the repair?

XfinityBenny

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8 hours ago

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Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

Question

Hey there, @user_pip32o, thanks for reaching out through Xfinity Forums regarding your bill. Here is a link with the bill pay details: https://www.xfinity.com/bill-pay. What issues are you having with the website?

XfinityJeniece

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8 hours ago

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Bill payment

Can't pay my billllllllllllllllll

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Hey @user_gb2vtn, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear you are a part of our Xfinity Membership program. With the redemption of the Peacock Premium streaming service benefit, you would still nee

XfinityDemitrius

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8 hours ago

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Free peacock won't activate

We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!

Question

Hey there, @user_zgtlk9, thanks for reaching out through Xfinity Forums about your issues with Hulu and Disney+. We would be happy to help you with troubleshooting. Are you getting the same error message mentioned in the post, and have you already tr

XfinityJeniece

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8 hours ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

Question

Good evening, and thank you for reaching out on our Community Forums regarding your gift card concern @user_3zokae, we truly appreciate it! I see that you mentioned the card has expired but has not been used. We can certainly assist with submitting

XfinityAlyssaA

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8 hours ago

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Reissuance of expired gift card

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired (unfortunately noticed it today :( ) . The funds on the card were in the full amount. Would it be possible to reissue the card so I can utiliz

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Land line

My landline is not picking up signal

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Home Phone Features

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Bill payment

Can't pay my billllllllllllllllll

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Billing

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Hey there, @lormoll, thanks for reaching out through Xfinity Forums regarding your CableCARD. We would be happy to take a look at your CableCARD details on our end to see if we can help with pairing. Please send us a Direct Message with your full nam

XfinityJeniece

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9 hours ago

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CableCard Re-Pairing

Hello, I'm aware that CableCard support is currently limited. I'm looking for assistance in re-pairing a previously working CableCard in my Tivo unit. The problem, the TiVo's power supply stopped working and I replaced it, but after it was replaced and I rebooted the TiVo unit the Data ID number had

Question

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Yes. It’s strapped to the exterior wall and is running over the roof

user_aytwka

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9 hours ago

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3

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Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

Question

Use a descriptive topic subject: This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as t

EG

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9 hours ago

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Internet is not working

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@user_0urtf0, Click the DM button in the right-hand corner and then send your message to "Xfinity Support."

XfinityChelseaB

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9 hours ago

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Need help from Comcast support

Billing loyalty discount expired and I cant afford the raise. Need to get it back or cancel. At work so I cant chat or call. Don't see any option as stated in other threads to "direct message"??

Question

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Free peacock won't activate

We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!

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Customer Service

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user_iwnv4c Thank you so much for stopping by to help with your Paramount + Subscription not working. We did encounter an issue where customers were unsubscribed from some of the 3rd party streaming subscriptions in error. This was corrected as

XfinityAmandaB

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9 hours ago

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Paramount+ app no longer has Xfinity as an option

I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro

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Recording Once per Week, Not every day

Can I setup a recording for a show that is on Mon-Fri but only record it every Monday?

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Channels and Programming

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Okay gotcha! I'm glad you're online most of all 👍 As of now, is the temporary line exposed on the property at all?

XfinitySeth

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9 hours ago

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Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

Question

Q

@User_Sc1234 Just had exact same conversation with both telephone and chat agents. They're willing to lose my clientele completely rather than give me the same plan at the new customer rate for 5 years. I've never missed a payment, and have e

Quazar2026

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9 hours ago

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Why do new customers get better deals?

Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t

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So, as I have gotten a reply from a contributor stating that this is "nap mode" and it can not be turned off. Well I have more than a few comments in return to that statement. 1. This state does not save power. That is not a considerati

user_8gqaps

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9 hours ago

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TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours

Ok, as stated above TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours. I have wasted multiple times on chat with tech support. I have wasted 8 - 8 1/2 minutes on 5 separate calls to tech service, just to get past the completely UNHELPFUL AI chat bot that wants me to "

Question

user_haao5h Thank you for reaching out to us here with your concerns! You can find instructions for resetting your Xfinity password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password.

XfinityBrianH

commented

9 hours ago

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Can't find my email [Edited]

My primary name and or password don't match? [Title edited: "Personal Information"]

Question

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The construction team was able to do a patch but I was told this was a temporary fix. We have wifi but I would like for a permanent fix to be completed. I don’t know the current status because the construction team never followed up.

user_aytwka

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9 hours ago

to the conversation:

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Construction Crew Peaced Out Without a Fix

my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a

Question

Help generating a third party password in comcast or xfinity

One suggestion for using Outlook software to read Comcast e-mail is to generate a third party password for Outlook in comcast. How do I do this? I have called Xfinity help, they we not helpful. This is the method I use to read other e-mail in outlook. Example = Aol e-mail in outlook.

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Network

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