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I've been out-of-town and now catching up. I will need 1-1.5 hours set aside to make the call.
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Was able to fix it. I put in another email, and it worked. Thank You.
Peacock Unlinked
I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new
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Good morning @user_151glh, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app, as someone that uses the stream app exclusively, I
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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I resolved my issue...i exchanged my current box XG2V2 for a XG1V4..The XG1V4 has a 4K processor that is faster then previous X1 boxes..This box has coax cable connection. The equivalent wirless box is the Xi6...after watching Disney plus and Hulu fo
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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user_g020qd Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues. Changing your plan should not have caused Peacock to unlink itself. Are you able to log into Peacock on a phone or t
Peacock Unlinked
I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new
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Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Customer Service
user_nbyx63 Thanks for reaching out to us here on Forums about your refund concern. I can certainly understand wanting to get this completed as soon as possible given the time it has been since the payment was made for an incorrect charge. You have c
Unresolved $205 Equipment Return Refund Since July 2025
Hello. I need this issue escalated because it has been unresolved for nearly a year. In July 2025, I was charged approximately $205 for equipment that I returned immediately at an Xfinity store. I was told I would receive a refund within a few business days. When the refund never arrived, I called m
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Unresolved $205 Equipment Return Refund Since July 2025
Hello. I need this issue escalated because it has been unresolved for nearly a year. In July 2025, I was charged approximately $205 for equipment that I returned immediately at an Xfinity store. I was told I would receive a refund within a few business days. When the refund never arrived, I called m
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Billing
Poor customer service. I need help!
I plugged in my router and only get a flashing amber light. I went to chat three times now. They run diagnostics. It was determined I don’t have a signal coming in to the house. I was told I had a service technician scheduled to come today to access. I was supposed to receive a notification of that
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Getting Started
Hello @heron506, Thank you for confirming the light color. I really appreciate you taking the time to check. Let’s keep working through this together. When you have a moment, could you please confirm if the phone cord on the back of the modem i
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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It is white (or blue).
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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folders
None of my folders transferred over when I went from Comcast email to Yahoo email. Can I get them back? Some folders contained items I wanted to save.
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nothing will let me cancel Starz
A family member subscribed to starz through xfinity without my knowledge. My flex box says I have no subscriptions so I can't cancel it there. I try to use the xfinity app to cancel and it tells me to use the ai assistant to help for that. It gives me instructions and a link so I click the link. Tha
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On Demand
Good morning user_w3cvkc. Do you also have X1 TV service in the or just running the streaming services? Appreciate you taking the time to get us in the loop to help.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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How To Contact Phone Support
I have personally used the following numbers to get in touch with the company. It Works 💜 (1-800-Comcast ) 1-800-266-2278 (1-888-Xfinity ) 1-888-934-6489 If you happen to have Xfinity Mobile dial 611 from any of the lines or call 1-888-936-4968. Tips: * Limit background noise to prevent issues with
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Customer Service
I had the same issue. I was trying to watch The Pitt for the first time and the constant buffering made me want to stick ice picks in my eye balls. Then it kicked me out telling me that I was off line. I did a speed test and like in their stupid com
user_849r4d
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It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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