Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (537.1K)
glfill I'm sorry to hear this has been happening to you as well. Have you tried managing the Voice Spam Blocker control and settings? You can find more information on how to do this HERE. You can also report potential call blocking errors HERE.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
Question
Sorry, you are having trouble logging into the Xfinity Forum. Please follow these instructions: Xfinity Forum
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
I don't have any "add ons" and Xfinity tried to upcharge me to TWICE the rate from $65 to over $120 / month. I have the highest grade of wifi for my job. NO, my company does NOT reimburse for my wifi. They (representatives from Egypt, who are just do
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
Question
Okay, so I submitted a thorough description of the problem to “Xfinity Support” last week. Got a nasty response back that I’m violating forum guidelines because my request for technical help was “not invited” (what does that even mean???) and that I
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
Question
no advanced settings on my APP
I’m having an issue managing my Wi-Fi through the Xfinity app. The app doesn’t show Advanced Settings or the option to manage my Wi-Fi equipment, even though my internet is active and working. When I try accessing my gateway directly through 10.0.0.1, I’m redirected to a message telling me to downlo
Question
•
Your Home Network
@user_pou8wy We're happy to help get this addressed for you. Please send us a Direct Message with your name and complete service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging"
CNAM update / LIDB push
I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 of my numbers. It is showing as wireless caller when I do CNAM free lookup. How can I have it fixed ?
Question
Thanks for meeting us here in our community about your NOW Mobile service concerns, @user_0srhyc. We don't have access to the NOW accounts, and recommend you visit a Xfinity Store for assistance. We apologize for the continued issues with your reques
NOW Mobile port-out PIN transfer link redirects to Add services
My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor
Question
@XfinityJon mobile numbers.
CNAM update / LIDB push
I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 of my numbers. It is showing as wireless caller when I do CNAM free lookup. How can I have it fixed ?
Question
If I call someone with a cell phone I do not have a problem. only if I call someone that has an Xfinity land line.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
Question
Gigabit X10 in my area
I wanted to see when Gigabit X10 fiber internet will be available in Normal, IL 61761
Question
•
Your Home Network
Nope. I've tried in both Firefox and Chrome, and it's still greyed out.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Hello @user_vqiwbd, and thank you for sharing your experience here on our Xfinity Community forums. I definitely understand wanting to get this sorted out with construction underway, particularly when the original relocation request shows as complet
Missed appointment, unable to message comcast
I scheduled a cable relocation for today, Sunday, from 1–3 p.m. because the line from the telephone pole to my house is obstructing construction. I was home all day and outside for most of that window. No one showed up, and the cable has not moved. After nearly 45 minutes on the phone, I was told th
Question
NOW Mobile port-out PIN transfer link redirects to Add services
My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor
Question
•
Customer Service
Good evening user_pou8wy. You have reached the right team. I will be happy to assist with your request. Just to confirm is this for a mobile phone or a landline phone?
CNAM update / LIDB push
I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 of my numbers. It is showing as wireless caller when I do CNAM free lookup. How can I have it fixed ?
Question
@DAN.PET Thanks for the update. Could you close the page, reopen a new page, and start the process again? Please let me know if you are successful in completing the steps.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Thank you for reaching out to us @user_t6we5b! The fact that audio works normally when streaming but disappears when using the Xfinity cable input is very helpful information. If you restart the cable box, does the audio return temporarily or remain
No audio in cable inputo
I get audio when streaming but when I change to xfinity cable input there is no audio - it started about a week ago
Question
Thanks for connecting with us here in our community, @user_ux6he1, about your Wi-Fi. We’re really sorry this troubleshooting experience left you in an even more frustrating situation. You reached out for help with an unstable connection, and we
XfinityLinda
commented
10 hours ago
to the conversation:
0
0
AI Support Broke My Wifi, now I have no internet and no way to fix it
Basically I was having issues with the wifi switching to "connected with no internet" every 5 minutes, if you tried to restart with the app it would take 30 minutes to "restart" where you would then have to go to the router and unplug it. It would work for another 5 minutes and then do it again. Any
Question