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Trying to activate Peacock Premium but says it's linked to another account
I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior
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Customer Service
I'm sorry to hear you're still running into issues! I'd say it's worth contacting Amazon to see if they might have any suggestions on their end. We're also more than happy to continue working with you in direct messaging to see if we can resolve the
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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I tried the suggestion from my chat session. It did not correct the issue. This is a copy of the chat: verifying your account and helping us keep your account secure. We truly appreciate your time and cooperation. I'm sorry to hear about the audio i
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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WiFi calling
WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!
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Your Home Network
Good evening @user_y7ykgh! If I saw a "No SIM Card Found" message, I'd want answers quickly as well. A few quick questions to help narrow this down: Is this a physical SIM card or an eSIM? Did the issue begin suddenly around 10 AM today, or were the
Phone service Malfunctioning. Showing SOS
Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP
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I agree. Not holding my breath for a resolution.
paramount plus
I signed up for Paramount Plus a few weeks ago. It doesn't work properly on the X1 box - lots of extended lagging, random pausing, can't fast forward or rewind. Called 3 times (over an hour each call, some closer to 2 hours) and finally got a rep who did a 'self heal'. The end of the process generat
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Cable box hole in ground
Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week
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Customer Service
@XfinityDuron done sent direct message
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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I'm disappointed in Xfinity
Your just going up on the prices but your not giving quality service. The same thing every day every week every month. You can go to the screaming company and make better. We are paying all you fee and service fees, TV fees. Just for you to collect money.
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Getting Started
Is there really no help for not even being able to add the account and connect using SSL?
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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You're welcome!
Account Transfer for a landline number
I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been
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For the past week I have been getting 100's of e-mails daily that are spam, phishing ... Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the
Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
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I got you, I would like to gain access to your account, I will need you to send me the name and address to your account in a Direct message. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messagi
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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Hello @user_s4garj and thanks for reaching out on our Xfinity Community forums! I can understand how frustrating this must be, especially as a new customer who's trying to get started with your service. Seeing an "Access Not Authorized" message after
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
I am a new connection , the service are not active , trying to reach Xfinity using mobile app , facing below errors Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
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Don't worry, I will post if I need help. Thanks
Account Transfer for a landline number
I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been
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What’s the reason for imap server not responding
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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I could add the count but it warned me I won’t be able to send or receive messages. [Edited: "Inappropriate Language"]
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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Thanks but tried that long ago and all were correct. At this point I can’t even add the account back to the phone - keep getting message “cannot connect using SSL” and “the IMAP server is not responding. Check your network connection “
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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We appreciate you reaching out to us here in our community, @user_f8db08, about the pedestal issue on your property. Sorry to hear it hasn't been fixed. We'll gladly review your account notes, and tickets to check the status for you. Please send us a
XfinityLinda
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Cable box hole in ground
Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week
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