Xfinity Community Forum

I got an email with the header "We’re upgrading our fiber-powered network" but have been unable to get actual details on what that means

I got an email that says I'm getting an upgrade to my service but haven't been able to get a clear awnser on what exactly its upgrading to. I mean the technology and what speeds will be available and when the new speeds will be available. DOCSIS 4? Fiber no one seems to know 10gb or 2gb? (Text of th

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Your Home Network

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Yes in this case a trade-in would be different. I did not realize that was the type of promotional credits you were receiving and thought you were talking about device credits from one of our standard promos. Please send us a direct message with your

XfinityMatthew

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2 hours ago

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Request for executive review, ongoing mobile service problems and remaining device credits

I have four Xfinity Mobile lines and have experienced ongoing dropped calls, incoming calls that never reach my phone, weak coverage, and unreliable data, particularly around Langhorne and Yardley, Pennsylvania. I want to move my mobile lines to another provider while keeping my Xfinity internet. Ho

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Unable to set up bank account auto payments

I reached out 10+ days ago and requested that the option to pay via bank account was granted to my account. It was originally taken off due to my mistake in adding the wrong bank account. I had just opened a new one and when adding the bank account by default I put my old account when I really neede

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Billing

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user_nlag8c Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

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2 hours ago

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switching from 300 mb to 1 gig

Hello. First of all, let me just state how extremely frustrating is to work with Xfinity. It's virtually impossible to get in contact with a real person. AI puts you on an endless loop with no answers whatsoever, it's completely useless. I want to switch from 300 mb to 1 gig. After my first year in

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user_3fzwlc Thank you for reaching out, and we understand your frustration and apologize for the experience you have had. Our 5-Year Price Guarantee was introduced in 2025 to provide eligible members with long-term price stability for internet s

XfinityMartyR

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2 hours ago

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5 year rate lock not honored

I see many other complaints on the Xfinity site stemming from one or more Xfinity Reps in 2025. Was it one agent? Or were many of them telling this lie to have people locked in at a higher rate after a year? Or did the rep make up her own deal to get sales, and then the “audit team” removed it? We c

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@XfinityRaf YW !

EG

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2 hours ago

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Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)

Hello I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 di

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You didn't mention which Xfinity gateway you are receiving but in any case. All of them have 4 or 6 1G Ethernet ports.

user_zwe4nj

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2 hours ago

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ethernet connection

will the equipment that will be installed have a wired ethernet connection along with the WiFi?

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Thanks @EG!Good morning @user_1y9n9s. We can assist you with making the switch to your own router for your fiber service. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message

XfinityRaf

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2 hours ago

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Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)

Hello I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 di

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Hi there @user_hk2brn Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm if you're away from home? Also, are you getting this message while trying to access a specific show?

XfinityDemetrise

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2 hours ago

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Streaming not available

Screen says Device Not at Home. Suddenly can't access Xfinity stream.

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Check the security features of your gateway and change the gateway's SSID and the password to keep the zombies out.

user_zwe4nj

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2 hours ago

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Wi-Fi

My Next-Door, Neighbor keeps connecting to my Wi-Fi. What can I do?

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Hi there, @user_9gu3ht. Thanks for reaching out to us here on the Community Forum. To unlock a device, the requirements are listed here : https://www.xfinity.com/support/articles/eligible-to-unlock-phoneIf you have met all of those requirements, and

XfinityFrank

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2 hours ago

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Unlock old phone

Hi I have an old Motorola G Play 2021 I would like to unlock to resell. How do I do this? On previous service providers there would be an unlock button that would let you unlock the phone if eligible. I don't see a place on this phone to do that. I am the original owner. Thank you

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My fire TV and my fire stick used to be able to do the to go channels and now I haven’t been able to get local channels

user_g57r9x

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2 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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user_ej84ok Hello! Thank you for sharing your experience with our installation technicians. I'm sorry that things did not go better for us during their visit. I understand how important it is to know who or how many people to expect that are coming t

XfinityPaula

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2 hours ago

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Wifi Technicians

Hello. Had two wifi technicians come by to install my wifi. I was already annoyed when two men showed up instead of one. I think thats something you guys should disclose before they get here. they went downstairs to get something and then walked back in without knocking a second time. they were tryi

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Hi, I started on the chat after the tech missed the 3-5 window yesterday and no on could be there when he arrived at 5:30. Then, using the chat in the app, I was told I had a new appointment from 2-4pm today. I never received a confirmation an

user_9xx94m

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2 hours ago

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my tech never showed and I cant get a new appointment

I need a new appointment

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@user_eyvutbqqqqq i’m having the same issue

user_g57r9x

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2 hours ago

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Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

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@Looseh You'll want to use our seasonal management site to update your end date.

XfinityBradM

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2 hours ago

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Change of service date for seasonal convenience plan

Please Chang the activation of my plan from Oct 31 to Nov 30 -- [Edited: Personal Information]

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@XfinityMarshante, I have an idea..assuming you have access to Xfinity cable, try to record a channel manually, see the "recording option unavailable " message and then send yourself a direct message.

tbill1

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2 hours ago

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Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

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I found a provision your response did not address. Section 3, page 2 of Xfinity’s Trade-In Program Terms and Conditions provides for a minimum trade-in credit and a check for any shortfall when service is canceled. Please confirm the Minimum Credit A

user_lreqkr

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2 hours ago

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Request for executive review, ongoing mobile service problems and remaining device credits

I have four Xfinity Mobile lines and have experienced ongoing dropped calls, incoming calls that never reach my phone, weak coverage, and unreliable data, particularly around Langhorne and Yardley, Pennsylvania. I want to move my mobile lines to another provider while keeping my Xfinity internet. Ho

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user_4r4o5j Thank you for sharing your feedback and experience. Personally having issues with any devices is frustrating. To help make sure we are on the right path are you having connection issues with other devices in your home?

XfinityPeterH

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2 hours ago

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Technical support major issues

I purchased the nfl Sunday ticket and when it was time to make it work I called two times for help. over a hour at each session no one was helpful. they had no technical knowledge at all. turns out it just needed to be activated which I figured out myself. Today I tried with another issue. I have a

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Streaming not available

Screen says Device Not at Home. Suddenly can't access Xfinity stream.

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Customer Service

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