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I completed the same exact process did not recive a response
I Need help getting a hold of the bankruptcy team
I need to know my options for my device payments
Question
Hello @user_s8n25c, here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Typ
I Need help getting a hold of the bankruptcy team
I need to know my options for my device payments
Question
We can help dig further into this issue for you with your XFINITY ID, @Michaelp91301. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To s
Acount questions
So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended
Question
Fingers crossed! We are here if you need us. Enjoy the rest of your day!
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Hello @user_tiqzuy, I would be happy to ship a new DVR box to you if you would like to have one shipped to you. I can also dive deeper in to the account to see what may be happening. Please send us a direct message with your full name and address so
Customer service
Chatting with an agent does not really help they’re not here to help. They wanted me to lie about the survey so they could give me a $100 credit. I’ve been with Xfinity for over 10 years as a Diamond member and they cannot help me with fixing my TV DVR box. With a DVR box that is 10 years old. I wou
Question
Update outage
Hi There - our service remains out. Yesterday 1/31 text said estimated time of restoration was 725pm, it’s 530pm on Sunday now almost 24 hrs later and we’ve received no updates (it says vaguely as soon as possible) and there aren’t any trucks in our vicinity working on the lines? How can we get some
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Devices and Equipment
@BruceW I get that, but my concern here is that https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf shows both the CM2050v and the CM3000 as approved but the CM2050
latest modem recommendation
The official site recommendation is for Netgear CM2050V. However, I have found information in the Xfinity support indicating that it was removed a year ago and the CM3000 or CM2000 are recommended. Which is it?
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I don't think that is necessary. If it returns I'll be back. I really appreciate your time. Thanks you!
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
I have not made any changes to the default settings on the modem.
Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage
Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender
Question
It was a pleasure, @user_u3aqed working with you in private regarding your xFi Pod concerns. We do appreciate you and your business! In the meantime I hope you have a fantastic rest of your weekend.-Richard
Notified about an xFi Pod I didn't order
Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?
Question
Possibly maintenance in the area. I would need to get into the account to see if anything like that was happening locally. We can return to DM if you want to check.
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Yes, thank you. I appreciate you time on this, though I'm rather confused as to why things improved suddenly. Nothing has changed here. I'll count my blessings and hope that what ever it was has resolved itself.
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Customer service
Chatting with an agent does not really help they’re not here to help. They wanted me to lie about the survey so they could give me a $100 credit. I’ve been with Xfinity for over 10 years as a Diamond member and they cannot help me with fixing my TV DVR box. With a DVR box that is 10 years old. I wou
Question
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Xfinity Compliments
I appreciate the additional details! By chance is Bridge Mode turned on for your modem?
Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage
Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender
Question
Good afternoon @user_mzhe6i, and thank you for reaching out on our Forums with your experience, we appreciate you bringing this to our attention. We're happy to investigate your TV service issues further and report your tech experience to the proper
Formal Complaint
I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.
Question
Agents try to talk us into adding the new cell phone service but the customer service at Xfinity is horrible and nearly impossible to understand .. I was number 25 in line to speak to an agent. I fo not wish to speak with robot ! Seriously con
Formal Complaint
I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.
Question
I haven't done anything yet. But we can monitor the issue and pick up where we left off if the pixelation returns.
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Can Xfinity hire people who REALLY speak English or are we doomed to talk to foreign agents we cannot understand ?! We have a serious complaint reporting a terrible “ technician at our house who my husband had to through OUT .. no live human answers
Formal Complaint
I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.
Question
Same issue. 3 firesticks and 1 works fine and the other 2 wont play my local channels. Tells me to connect to my "in home wifi" even though I am. The other cable channels and all other streaming apps work fine work fine. 2 units are newer in the las
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Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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