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Thanks for meeting us here in our community, @bigjonfreeland. We're happy to help. I'm assuming we offer our services in your area, which is why you reached out to us. Also, you mentioned it looks like a coaxial line, so it could be ours. Is the cabl
Coax in yard
I have a coax cable in my backyard close to a tree stump that i need to remove. How can I determine if the cable is a comcast cable?
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Hi user_5q5jmp, thanks for reaching out here on the forums! Just to confirm, are you also having fast forwarding issues on a Samsung TV, or is this occurring on a different device?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@EG Thank you! @user_oyustz We appreciate you taking the time to meet us here in our community. We can review your account, and share what's available to you. If we may, please send us a Direct Message with your name and complete service address. &
I want the offer that new customers get of $50/month for 5 years.
I don't understand why the company would give new customers 5 year cheap plans and not offer anything close to existing customers. That is cheaper than my initial intro price which expired after 1 year! I guess my only option is to go with a worse AT&T plan for 90 days and come back? Seems like even
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OK I sent it to Xfinity Support via DM
Repeated brief internet outages
I’m experiencing repeated brief Internet outages/latency spikes almost daily in zip 94118. I’ve continuously logged 1-second pings to my LAN router, cable modem, Xfinity first-hop gateway (76.102.36.1), and 8.8.8.8. During the events, my router stays
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Greetings, user_f830kx! Thanks for bringing this important issue to our attention regarding your recent Internet restoration issue. We understand how vital it is to have a strong connection at all times. We would be more than happy to check into the
No Internet service for a week
A direct message to whom it may concern. After service work on my street on Friday 08/28/26 10 am ending at 1 pm we never had a return of service. Service at my home means business, finances , basic calling service and much more since we have lack of cell service. It is now 09/02/26 Wednesday and we
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Repeated brief internet outages
I’m experiencing repeated brief Internet outages/latency spikes almost daily in zip 94118. I’ve continuously logged 1-second pings to my LAN router, cable modem, Xfinity first-hop gateway (76.102.36.1), and 8.8.8.8. During the events, my router stays
Question
unable to purchase xfinity home cameras with bulk apartment plan
i have xfinity through a bulk plan with my apartment complex, and i’m trying to purchase additional xfinity home cameras and equipment. every time i try to buy them through my account, i get an error saying there is a problem and it will not let me continue. i’m just trying to find out whether custo
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Devices and Equipment
unable to purchase xfinity home cameras with bulk apartment plan
i have xfinity through a bulk plan with my apartment complex, and i’m trying to purchase additional xfinity home cameras and equipment. every time i try to buy them through my account, i get an error saying there is a problem and it will not let me continue. i’m just trying to find out whether custo
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Devices and Equipment
Why am i being charged $124 my bill has always been $85.35
Why am i being charged $126 whwn my bill has always been $85
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Devices and Equipment
@rambo19 Sad to say but as of 9/4/26 and much trouble shooting across networks involved, no one can explain why the Thunderbird client is not functioning. I'm ready to dump it if I can save all of my folders to another email client. FWIW, I had t
Outgoing Emails Won't SEND On My Thunderbird Client
After years of using Thunderbird to receive and send emails, all of the sudden my emails will not send. When I try I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647141.sys.comcast.net resomta-a
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No internet connection
I received a message that said: “No Wi-Fi connection. Go to settings and check wi-fi connection.” The instructions on my TV screen were to log in to my Xfinity account. Even though the other TVs in the house worked fine! Is this a scam, or is it really a disconnection of wifi on this one TV, or is i
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Customer Service
Hello @user_87ie6y, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Cancellation request
Hey everyone, again. Sorry to post another topic here, but when it comes to cancelling a service, things seem incredibly ambiguous. I recently posted something about processing cancellation request emails in which their scheduled date was left blank. Then I had an employee tell me it was simply due
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Hey there, @user_nmutpy, thanks for reaching out through Xfinity Forums regarding NOW Internet. Have you attempted to reach out to our Xfinity Assistant for support? Here is a link with the details: https://www.xfinity.com/xfinityassistant.
NOW Internet Won't Connect to the Internet
I recently moved and discontinued my previous NOW Internet service. I'm now in my new home and have a new modem. My modem itself and my account say that my service is active and that I'm connected, however, I still don't have Internet connection. I've tried unplugging the modem for 60 seconds, unscr
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Worst Mobile Carrier
⭐ 1/5 — Terrible experience with Xfinity Mobile I honestly cannot recommend Xfinity Mobile. My experience with this company has been extremely frustrating from beginning to end. When they are trying to get you as a new customer, the service is great. Everyone is helpful, friendly, and makes the proc
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Network
user_6otz19 We can check on your case on our end, but you would still need to go through the Mobile Executive team as they are the ones that handle mobile escalations directly. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click th
The inability to have an issue resolved is ridiculous
I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being char
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Packet loss, jitter
Severe packet loss and jitter started today after about a year of stable service. Rebooted modem and router; issue persists. CS2 is showing approximately 30% incoming packet loss and 200+ ms network jitter during the problem. I need this escalated as a packet-loss/intermittent latency issue.
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Your Home Network
Hello user_mt19xv 👋 I appreciate you stopping by our community to let us know about your camera shipment, and you're in the right place for help! We definitely don't want you to be left in the dark about any equipment you're expecting, so we'll make
Talk to a live agent
Talk to a live agent ! Where are my cameras? I been waiting since 8/20/26. No body on the phone service have Helped, they keep summiting new orders to shipped my cameras but they cant give me a confirmation number or email. I been waiting for weeks !
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@EG We appreciate your collaboration. @user_0mfitt Hi there! Thanks for meeting us today. We're happy to help with the self-install kit. Please send us a Direct Message with your name and complete service address. We look forward to hearing from yo
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Installation
I want to switch to getting a self kit and installing the internet myself. However, I can't seem to switch to that option on my website. We don't need a technician to install since we have working outlets.
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