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Hi there, @user_p1baho. We are glad to further help. Are you seeing the full speed when connected with an ethernet cable, just not on WiFi? Our modems have advanced intelligence so you may not be able to update some settings. They are automatically m
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Channel 1254
My mother has Comcast TV with no internet. She would like to add channel 1254 to her plan so she can watch the Braves play baseball. But first I need to know how much it will cost to add the channel to her plan
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Channels and Programming
Comcast emails
I am no longer receiving my Comcast emails. My husband has written several emails yesterday and today, the emails were sent from his iCloud email address but I have not received them in my inbox. Please help. Lana
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Another update. They're refusing to escalate this to someone who can help.
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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Hello user_coexho thanks so much for taking the time and reaching out here on our Xfinity Forums! We absolutely do want you to get the most of your Xfinity Mobile service, and do have several articles and resources that can help resolve these network
No bars
Can't make or receive calls. Xfinity Mobile wants you to use your wifi service for calling and internet. Very disappointed with this service. I can walk a block away and have no service. Forever restarting the service. When your mother cannot reach you that's a real problem. Returning to Verizon Wir
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@user_05da6f Okay from here I would like to do an account review, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th
Slow internet speed
I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port. The speed bottleneck is occurring directly at
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Hi there, @user_bkctpy! Thanks for reaching out about activating Peacock. I have noticed for a lot of our long term customers that see that message, the Peacock account is activated using the Comcast.net email address. If you sign in with Peacock wit
Xfinity support
Cannot activate Peacock as it’s associated with an old account. I get this message every time: Your Xfinity account is already linked to another Peacock account.
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Xfinity support
Cannot activate Peacock as it’s associated with an old account. I get this message every time: Your Xfinity account is already linked to another Peacock account.
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Sign-In and Account Management
I wonder where the I am an official employee from Xfinity and I will look into it. People are. Answer is absent.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
Hey @user_e43bdd, Thank you for visiting our official Xfinity Forums Community support page. If you need any assistance, please do not hesitate to make a forums post. We are always happy to help.
The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp
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billing issues
My Dad went to the Xfinity store in Southwest Plaza in Littleton, CO on April 9, 2026. He went in for a new remote. Somehow he ended up with a new Samsung Galaxy Tab A11+ 5G tablet, that he said he didn't want, but the store employee insisted that he needed to take it and that it was free. The emplo
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Devices
Suspected Packet loss
Hello Guys for the last 2 weeks my game has been telling me I am losing packets while playing. its very frustrating. I am wired directly into my Comcast router and was wondering how you guys can help to start the troubleshooting process. Thanks in advance
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Your Home Network
user_0egjgd, I understand. You could possibly go and possibly modify your email.
Delete Community user
Please delete from Xfinity Community user_Oegjgd I do not wish to have this account and click on a button in error.
Question
Message sent. Awaiting response.
Dropped Internet for Brief Periods Constantly Over the Past Two Weeks and Counting
I have been experiencing a brief loss of internet throughout the day (like 5 to 10 seconds) which causes videos and other entertainment to pause constantly. This happens throughout the day, and I can't give an exact number of times it happens because it is sporadic. I have constantly ran the Xfinity
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The update is that I'm being offered another technician visit. I don't think that's acceptable since I've gone down that route twice already (3 times if you count the drop line visit).
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
Question
I don't want to be part of the forum. Is there a way to delete my email from the user listed?
Delete Community user
Please delete from Xfinity Community user_Oegjgd I do not wish to have this account and click on a button in error.
Question
No, it doesn't show any issues.
Slow internet speed
I am subscribed to the 1100 Mbps speed tier, but I am consistently capping out at roughly 650 Mbps. I have verified that this is not a local Wi-Fi or router issue. My hardware is fully capable of multi-gigabit speeds and is connected via a 2.5Gbps port. The speed bottleneck is occurring directly at
Question
Since AI it is the WORST FIGHT to get to a real person, it is [Edited: Language]awful !!!. All the neighbors on our street are pulling their hair out. we all hate it ……get a clue !,,,,,,,,,,,,,,,!!!,
The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is imp
Question
Not sure this should be a reply here or a new post referencing this post... I've had this exact same issue for the statement for billing period March 27-April 26 2026. No statement has, as of yet, appeared on my account. If you check the website wi
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Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
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