Xfinity Community Forum

@user_mcoa79 Thanks again for joining us on Forums. Happy to hear the membership team was able to get you upgraded to the Diamond tier on the ticket we created. We offer support from 6am-1am EST should you need any further assistance.

XfinityMatthew

commented

3 hours ago

to the conversation:

0

U

Requesting Xfinity Rewards Diamond Tier for new address / account (16+ years continuous tenure)

Hello, I recently moved to a new address and continued my service with Xfinity. The transfer of service could not be completed online and I was advised to call in the workflow. The phone representative created a brand new account for this address, but it has not yet been linked to my previous accoun

Question

U

Porque mi factura cambio en octubre de 2025

Yo pagaba 78.$ y ahora me están cobrando 100$ quiero que me expliquen

Question

•

Billing

9

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Complaint Internet

I am extremely frustrated with the lack of customer service. I am a diamond member because I’ve had Xfinity for several years. My rates continued to increase substantially to the point I was paying nearly $400 per month. I called to cancel services with the exception of internet. New customers can l

Question

user_t48t57 Hi! Thank you for reaching out, and I can certainly understand wanting confirmation, especially with an upcoming international move. We appreciate you greatly for your time and for your patience while waiting for a reply. I'd be happy to

XfinityGabriel

commented

3 hours ago

to the conversation:

0

U

last day of service not showing on confirmation email

Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

last day of service not showing on confirmation email

Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Xfinity

Worse service to ever use for internet. I just ordered Xfinity for their WiFi. They sent me my equipment, and I hooked it up and it didn’t work because of my cable on the outside of my house. So I requested a technician to come fix my cable. WELL THEY DID COME TO FIX IT BUT IN THE Process the TECHNI

Question

Thank you for reaching out @Ferrola , and I sincerely apologize for the frustration you've experienced. I can completely understand how aggravating it is when you're trying to report an Interruption or get information and the automated tools aren't p

XfinityRichard

commented

3 hours ago

to the conversation:

0

AI Chatbot is beyond useless

I’m trying to report and get info on an outage and I cannot believe how ridiculously awful the ai chat bot is. I simply cannot believe a multi billion dollar company can release a product like that and think it’s acceptable. We’re all used to bad ai, every company uses it, but this is beyond that, i

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Internet outage. Xfinity Support

Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

commented

3 hours ago

to the conversation:

0

U

Wi-Fi is blinking orange slowly

From power outage yesterday

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

AI Chatbot is beyond useless

I’m trying to report and get info on an outage and I cannot believe how ridiculously awful the ai chat bot is. I simply cannot believe a multi billion dollar company can release a product like that and think it’s acceptable. We’re all used to bad ai, every company uses it, but this is beyond that, i

Question

@user_0jcw9y - Thank you for reporting this to us! I'm sorry to hear your service is being affected, and I'd love to see what our Digital Care Team can do to help. Have you attempted to report this and request a tech visit through the Xfinity Assista

XfinitySara

commented

3 hours ago

to the conversation:

0

U

Comcast line from telephone pole is cut and hanging

My orange comcast line from the telephone pole is hanging and there is a cut in it. I have no service and I dont know if it is touching the power lines.

Question

I will gladly take a look at things and see what I can do to help, @user_wgeiqx! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click t

XfinitySara

commented

3 hours ago

to the conversation:

0

U

No wifi for 10 days and no one helps

An Xfinity technician came to my house June 29th and blocked my modem to wireless connection to supposedly make my mesh system better. On the 30th all wireless connection stopped working and I now have no wifi. I have contacted XFinity multiple times and they keep saying there is nothing they can do

Question

Dsdeibs, Hi there! Thanks for reaching out. I can certainly understand how frustrating that would be, especially if you've had to contact MLB multiple times to regain access to Phillies games. Generally, blackout restrictions for MLB Extra Innings ar

XfinityGabriel

commented

3 hours ago

to the conversation:

0

MLM.com

Everything i try to watch the Phillies on MLB i have to call MLB to reset it to watch games showing blackouts caused by Xfinity..why??

Question

Hi there @user_4so6ez. Thank you so much for reaching out to us regarding your recent upgrade to the 2Gig service. You are in the right place and we are happy to take a look at your account. Please send us a direct chat message with your full

XfinityRoberto

commented

3 hours ago

to the conversation:

0

U

Technicolor CGM4331COM not supporting faster than ~800Mbs download

I upgraded my contract to 2Gb downloads and was told the existing router would support it. After over a week at the new plan I have not seen any increase in speed. This was tested both through speedtest.net and xfinities our speed test tool. How do I either help my existing router go as fast as it s

Question

U

Complaint Internet

I am extremely frustrated with the lack of customer service. I am a diamond member because I’ve had Xfinity for several years. My rates continued to increase substantially to the point I was paying nearly $400 per month. I called to cancel services with the exception of internet. New customers can l

Question

•

Customer Service

10

2

0

Hello @user_121ffd During a power outage the power may be powering our plants or nodes that provide the service. The electric company is responsible for restoring the power at that point or any generators for extended power outages.

XfinityMatthew

commented

3 hours ago

to the conversation:

0

U

No Xfinity during power outage

We have a generator so power in the house. Unlike other internet providers using fiber optics our internet goes down. Xfinity is supposed to bring out generators to power lines. They don’t do this well and often the gas generators run out of gas. Should I switch to a fiber optics provider which stay

Question

Need more details. First. Is this a new service install / new move-in or an existing one?

EG

commented

3 hours ago

to the conversation:

0

U

Modem

My modem is not working. The light isn't on

Question

U

No Xfinity during power outage

We have a generator so power in the house. Unlike other internet providers using fiber optics our internet goes down. Xfinity is supposed to bring out generators to power lines. They don’t do this well and often the gas generators run out of gas. Should I switch to a fiber optics provider which stay

Question

•

Customer Service

11

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

Comcast line from telephone pole is cut and hanging

My orange comcast line from the telephone pole is hanging and there is a cut in it. I have no service and I dont know if it is touching the power lines.

Question

@user_lsmgn4 Did you ever get it activated for service by them ?

EG

commented

3 hours ago

to the conversation:

0

U

NetGear CM3000 can not connect

I recently upgrade my plan to 1Gbps, and bought NetGear CM3000 MODEM according to the recommended device list, but it doesn't connect! Had to switch back to the old one. With CM3000, Xfinity App shows my device stays offline. However the solid white lights on the MODEM (see the attached picture) ind

Question