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I would be happy to help you @user_9s0olk, Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
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mdc526 Welcome to our community forum! You've reached the perfect place to check your address for Gigabit Pro availability. Before I collect your information and submit a serviceability ticket, do you agree to the following charges: Monthly recurring
Gigabit x10 (Gigabit Pro) availability inquiry
Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th
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Yes, please. I would like to send you a Direct Message with details and have you look at my account please.
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
Question
The change to yahoo email has been a nightmare!!! Many of accounts that I have will send an access code when logging in and that code goes to a nonexixtent email. Therefore I am unable to sign in to most of those accounts, Many of these
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Yes, please. I would like to send you a Direct Message and have you look at my account please.
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
Question
Thank you for letting me know @user_9s0olk. To qualify for the free line for a year when making a plan change it does have to be a new line, existing lines do not qualify. I do understand your frustration with this and I would be happy to look over t
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
Question
It’s an existing line that I have with Xfinity. But the Xfinity rep told me that I could still get one unlimited phone line if I switched from By-the-Gig to Xfinity Mobile Select because it would be cheaper for me. So I made the switch based on the i
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
Question
Gigabit x10 (Gigabit Pro) availability inquiry
Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th
Question
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Customer Service
Hey @user_zxlh0h=, Thank you for visiting our official Xfinity Forums Community support page. Were you able to successfully log in to your Xfinity Email by using the link provided by @Again?
How to sign into my email [Edited]
There's nothing that offers me away to sign into my email [Title Edited: "Personal Information"]
Question
Is there a coax cable / coax wall outlet in the room that you want to.move it to?
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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customer service to speak to a live person
I have no cell phone service outside of my home
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Network
Hello @user_9s0olk, thank you for reaching out on our community forum. I understand it is very important to ensure your billing is correct. Was the line at n o extra cost a brand-new phone line or was it an existing line that you already had with Xfi
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
Question
Batman_66 Thank you for letting us know that you were able to successfully activate your subscription. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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How many thousands of complaints do you have to receive before something, anything, is done to remedy this unacceptable service? After experiencing this password message for weeks it finally disappeared for a few weeks, yesterday it returned again. W
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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I was able to activate mine this morning. Try again if you haven’t lately.
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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Thanks for allowing us to help with your concerns today, user_f6l3vh. I am glad we were able to add the second name to the statement. You will see this reflected in the next statement online or through our Xfinity App. If you need anything else, don'
Add name to billing statement
I need to add another name to my billing statement, as we both need a proof of address.
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Thank you for reaching out here. I am sorry to hear that you are experiencing internet issues. I will be happy to look into and troubleshoot any problem from here. Are you having complete connection losses, or is there a speed or lagging issue?
XfinityJohnG
commented
5 hours ago
to the conversation:
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Internet
Don’t get this service they offer high speed and it’s not high at all it’s very bad nothing works at all you get one day a week maybe 2 of smooth internet then it’s out. Honestly get another service I’m stuck with it but once I move to somewhere else never getting again
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