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CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
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Customer Service
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity To Whom It May Concern, I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number en
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Billing
2 Gb internet only getting <1 Gb download
Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.
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Your Home Network
I have sent a direct message. I will keep this post updated as things progress.
‘Temporary’ outside cable still in yard after 5 months
Back in September of 2025 my husband made the mistake of allowing Xfinity techs to come onto our property to lay a cable aboveground to restore connection in our neighborhood. He was assured that this was only a temporary cable and would be buried within a week. Now it’s going on six months and this
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Comcast utility pit at the base of our stairs
We live in a condo, and at the base of our stairs there is a Comcast utility pit. We need to install a chair lift for my mother, and the rail will overlap the pit by approximately 5 inches. We’re trying to determine whom to contact at Comcast to request permission for the overlap and/or to confirm w
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Customer Service
Hey there, @user_7946d3, thanks for reaching out through Xfinity Forums regarding the temporary line. We would be happy to help with getting someone out to your location to get this resolved. You have reached the right place! Can you please send us a
‘Temporary’ outside cable still in yard after 5 months
Back in September of 2025 my husband made the mistake of allowing Xfinity techs to come onto our property to lay a cable aboveground to restore connection in our neighborhood. He was assured that this was only a temporary cable and would be buried within a week. Now it’s going on six months and this
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Thank you for reaching out here. I am sorry for that experience so far. You would be able to set that up now at a service center. We can also assist you with that here.
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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Thanks for taking the time to post on our community forums, user_9mq25p. You can find step on how to retrieve you Xfinity Mobile account number and Security PIN (also known as a transfer PIN) on our support page here.Please let us know if that helps!
Is there a way to talk to a live agent?
I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl
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‘Temporary’ outside cable still in yard after 5 months
Back in September of 2025 my husband made the mistake of allowing Xfinity techs to come onto our property to lay a cable aboveground to restore connection in our neighborhood. He was assured that this was only a temporary cable and would be buried within a week. Now it’s going on six months and this
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Customer Service
I want to be able to port forward but only to specific ip addresses
I would like to port forward to allow my friends to play games that I host from my network. However: I do not want to be opening my port to the entire internet. I would like to have a setting such that my router can automatically block ip addresses that don't fall between certain ranges that I set u
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Your Home Network
I need to talk to a live agent cuz I transferred our phones but they weren't paid off yet so I need account # and transfer pin to go back to ATT till they r paid off. I'm old and didn't know that. Sorry for the Inconvenience. Noe we have no service a
Is there a way to talk to a live agent?
I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl
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We can certainly research further into this issue for you, user_68h0qk. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a D
Peacock Activation after moving and transferring service
I'm having the same issue as many others on this forum like on this post where after moving and transferring Xfinity service, Peacock is no longer working through Xfinity. Every time I try to reactivate I get the following error message: Your Xfinity account is already linked to another Peacock acco
Question
Hey there @user_28e555, sorry to hear about the situation with your sister and the disruption to your service. I know how important those recordings can be, especially if you were mid-series! Unfortunately, once Xfinity TV service is fully disconnec
Shows on the Xfinity screen
My sister is [Edited: "Profanity"] and she shut my Xfinity off I still have the streaming app my phone now I have Verizon can I still watch my recorded shows?
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porting my landline xfinity number to my cellphone
I want to port my Xfinity landline number to a cell phone. What information do I need to do this?
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Home Phone Service & Equipment
I appreciate you letting us know you're experiencing something similar zdenkac, and we're here to help! Please send us a message so we can take a look at your account further. To send a Direct Message, please click on the “Direct Message”
Turn On TV and picture is shrunk to "postage stamp size" in upper left corner.
This problem just started. I saw that another subscriber had the exact same problem but there was no solution noted. His question was "Closed". I have checked ALL the Settings on my Samsung TV. I spend about 30-45 minutes resetting devices and eventually it returns to Full Screen. Now I have not che
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That's what I'm doing and I get the error noted above as well. I've only ever had one Xfinity or Peacock account, both linked to the same email. From what I've seen, this is happening to many users and has to be manually fixed on your end.
Peacock Activation after moving and transferring service
I'm having the same issue as many others on this forum like on this post where after moving and transferring Xfinity service, Peacock is no longer working through Xfinity. Every time I try to reactivate I get the following error message: Your Xfinity account is already linked to another Peacock acco
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Thank you for reaching out to our team. I will be happy to take a further look into that from here. Can you send me a direct message with the full name and complete address for that service? To send a direct message [private message]: C
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Comcast utility pit at the base of our stairs
We live in a condo, and at the base of our stairs there is a Comcast utility pit. We need to install a chair lift for my mother, and the rail will overlap the pit by approximately 5 inches. We’re trying to determine whom to contact at Comcast to request permission for the overlap and/or to confirm w
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