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user_gwf17 There were some recent updates that require toggling access to the admin site 10.0.0.1 on. Are you able to temporarily take your modem out of bridge mode to see if the option to toggle that setting is there?  

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Internet

No service at this address [Edited: "Personal Information"]

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user_4lbbcn how did your appointment go? Was our technician able to identify the issue?  

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Chronic intermittent signal issue. Requesting Line Maintenance

Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin

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user_ly3x9t I'm sorry that you are receiving that many calls a day. Have you registered for the Do Not call registry from the FTC?

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Make number unlisted

I have my home phone with Comcast’s and want to make my number unlisted an removed from databases

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We agreed on the end resolution and you lied about it I'm not waiting you need to finish the job in honor what you originally said I'm well

Nature of Complaint: Billing Issues | Contract / Terms Misrepresentation | Unauthorized Account Changes | Service Failure I am filing this complaint regarding misrepresentation, unauthorized account changes, and failure to honor disclosed terms related to my Xfinity Mobile service. Prior to activati

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user_gmrfj8, thank you for reaching out to Xfinity Support. Not all iPad promotions are bad. Let us know if you need any help.   

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Good morning. I just got my iPad a week ago.

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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@Annabelle2 the price would be the same since the plans do include one set-top box at no cost.

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Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

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Resume now mobile line

Hello, I'd like to resume my now mobile. i'm unable to turn on automatic payment on the app. Could you please help? Please note, i'm unable to call, reach a human via chat. I'm blind and therefore use a screen reader. The process is extremely inaccessible. Appreciate your help in resuming the now mo

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How much is the Xfinity Premium plan without the set top box?

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Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

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Good Morning @user_uw8q1d We will be happy to continue working with you in the direct message to check the status of the account. I apologize if these timelines were not provided to you. If you closed your account and returned the equipment, Xfinity

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Waiting on refund!!

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was

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Could someone please comment how this issue was resolved? I can't think of a worse nightmare of not being able to access my email for days...in case this happens to me.

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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Elfanater Thank you for your response. Please send a Direct Message with your full name and address. We'll need to investigate this further. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary  &bul

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New account number isn't showing up in my account profile

I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

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@justwant2learn Please meet our team in a direct message so we can assist you further and go over the available pricing and speeds with you. Can you please direct message me your first and last name along with your full service address so that I can

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Overcharging

Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?

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Good morning @Jeremy_1016, and thanks for posting to the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with Peacock that you are having, but you have come to the right place for assistance. Sin

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Help activating Peacock premium

I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a

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user_5o06s8 To enable admin portal access again through the app follow these steps: To enable access to the Xfinity WiFi Gateway Admin Tool, follow these steps: Open the Xfinity app and go to the **WiFi** tab. Select **View WiFi equipment** and then

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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@user_ljqrof Our team can help! Please meet us in a direct message, so we can access your account to assist you.

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Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

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@kmilstead Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be happy to help you with reviewing the billing and seeing how we can help with this concern. Please send us a DM to Xfinity Support with your full name a

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Equipment charge for Discontinued Flex Box

I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.

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@user_a2113p Thanks for bringing your speed concerns to our attention. Our team is here to help. Can you tell us what speeds you're getting? Can you tell us more about your setup? Do you have additional devices connected such as splitters, routers, a

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Incorrect Provisioning Capped My Upload at 5 Mbps; Support Blames My Modem Despite Evidence

Hello, I'm hoping to find a resolution here for a serious issue that has rendered my personal modem useless for the past two weeks. The problem was directly caused by an Xfinity agent, and I have the entire incident fully documented, including my modem logs. Here is a summary of the events: The Init

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