Xfinity Community Forum

@user_45823c We want to thank you for reaching out on the Community Forum for support with your billing issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service nee

XfinityThomasC

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2 hours ago

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Amount in bill sent does not match what was in the contract I (electronically) signed.

The contract says $40. I was charged $57.

Question

@user_lgmshu I want to continue troubleshooting as I do want to help get the device working to make and receive calls. Here are some additional steps to try: - Can Airplane mode be toggled on/off? - Ensure the device doesn't need an

XfinityJustinC

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2 hours ago

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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I am also having these issues with a Motorola MG8702 since Xfinity performed "routine maintenance" in my area 2 days ago. Now they say I have to buy a new router because the 8702 has never been an approved device. I wish I had your patienc

user_ejz373

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3 hours ago

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DS profile assignment change knocks me offline

Over the last two months I have received about 15 "DS profile assignment change" messages in my modem log. Each one is associated with a failure of my Internet connection. Complete reboot of the modem, followed by a complete reboot of the router is required for me to re-establish my Internet connect

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Okay -- this is not a phone issue. This is an Xfinity issue. Or a combination. It started today was calling out and receiving fine yesterday. What has changed?

user_lgmshu

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3 hours ago

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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WiFi Connection to Desktop Drops Intermittently

After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec

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Your Home Network

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Hello @user_phl6k7, thank you for taking the time to leave a post. Sorry, your first impression of Xfinity hasn’t been positive. You deserve a smooth and reliable experience, and I want to do everything I can to help turn this around for you. I

XfinityMarshante

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3 hours ago

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Unbelievable bad service (and really expensive)

I just signed up with Xfinity. My first impression: of all the cable providers I have had, Xfinity is SO FAR AT THE BOTTOM OF THE LIST AND RATES A "C-" at best. I SHOULD MENTION THAT I AM IN MY MID 80s AND HAVE HAD CABLE TV IN NYC, CHICAGO, DC AND NORTHERN VA SINCE THE 1980s. It's really hard to bel

Question

@user_0c36ed exactly same issue

greghansen

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3 hours ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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Xfinity rep did not add insurance to my new iPhone which I lost and NO ONE will help me

I have been with Xfinity mobile since 2023. Every phone I've had with them I've paid for Xfinity Mobile Care. On December 12, 2025, I upgraded to the iPhone 17 Pro Max and gave my son my iPhone 16. The sales rep was supposed to keep the insurance on the iPhone 16 and add insurance to the new iPhone

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Customer Service

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Yes I have checked spam/junk and no mail is there. I have recently received emails from Xfinity in my inbox. when I go to there is no activation message on that page. This is what I see

user_008egn

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3 hours ago

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

Question

Hello, @user_zeba9e to resolve this issue could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct m

XfinityThomasC

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3 hours ago

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Adding New Payment Method

I recently changed contact information and I want to add a new bank account for payment , but I keep getting errors on both website and app. It says "You can't add a new payment method yet. We need to verify your contact information to keep your account secure. Make sure to add your phone number and

Question

Good afternoon @snt2. It can take up to a full billing cycle to for the change to reflect properly online/on the app. If you would like us to check your account to confirm, please send us a direct message with your full name and address. To send a "

XfinityRaf

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3 hours ago

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Billing after changing plans

On February 4th I changed my Internet+TV plan which lowered my monthly bill. My current billing cycle is for February 6th- March 5th with my automatic payment due to come out on February 23rd. I can see on my account that my bill for March/April will be the new price, however the bill that is due Fe

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All calls cannot go through...

user_lgmshu

commented

3 hours ago

to the conversation:

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

MY Debit card expired without me using it. I need a new one

googlephoto

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3 hours ago

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Refund Debit card expired without me using it.

Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance

Question

@user_008egn I appreciate the update that the reward has been redeemed, and based on the time frame of redemption the email should have been received. - Have you checked your spam/junk mail folder, communications end up there at times?Thank you for l

XfinityJustinC

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3 hours ago

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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Update -- now now calls are going out or coming in. What's App can make calls out -- can Text. Can grab wife's location.

user_lgmshu

commented

3 hours ago

to the conversation:

0

U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your modem concerns. @user_vygsvd, some of our new internet packages comes with the modem rental included at no charge for you.

XfinityRoberto

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3 hours ago

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Gateway modem

I was told by an Xfinity employee that I could get an Xfinity gateway mod on for free. Is this true

Question

Hello user_7uvg58 thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! We're so sorry to hear about the frustrations surrounding your cancellation of services, and would love to help in any way we can. &

XfinityAlfonso

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3 hours ago

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Canceling services

I've been trying to cancel my services for almost two months now, since I don't have Xfinity and do not live where their services are. No matter how many times I try, and they say they will, I still keep getting bills. I'm sick and tired of this! I have had many issues with this company! Never doinf

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Will you please JUST LET ME ADD A NEW PAYMENT METHOD. I don't understand why you make every thing so difficult.

user_zeba9e

commented

3 hours ago

to the conversation:

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Adding New Payment Method

I recently changed contact information and I want to add a new bank account for payment , but I keep getting errors on both website and app. It says "You can't add a new payment method yet. We need to verify your contact information to keep your account secure. Make sure to add your phone number and

Question

Hello user_kgetzn, and thank you for reaching our to our team on our Forums. I am happy for the chance to work with you to look into the credit and refund that you have been expecting. We got your back and we are here to make this right. To get start

XfinityJorge

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3 hours ago

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Refund/ Credit Overpayment

Hello I hope this email makes it to the right department that can finally resolve this issue I have had for over a year now. I also hope you are having a great day. I am requesting someone contact me from the corporate level of Xfiniity mobile to address my complaint. My internet account # is [Edite

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Unbelievable bad service (and really expensive)

I just signed up with Xfinity. My first impression: of all the cable providers I have had, Xfinity is SO FAR AT THE BOTTOM OF THE LIST AND RATES A "C-" at best. I SHOULD MENTION THAT I AM IN MY MID 80s AND HAVE HAD CABLE TV IN NYC, CHICAGO, DC AND NORTHERN VA SINCE THE 1980s. It's really hard to bel

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Customer Service

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