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Lucky you. Mine is still missing 😕 😢
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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Thank you, @Annabelle2 that is strange how it would show up here name as George Harding, we would need to look deeper into that and see why her name is showing up as a totally different name on caller ID, that would have nothing to do with your email
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Oh no, that is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message" icon
Replacement power cord and coax cable
My dog chew through my power cable and coaxial core how do I get a replacement.
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Mine showed back up some time overnight!
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
Question
user_4cq1qs, hello there and thanks for reaching out regarding your concern. We can definitely assist with your concern. To move forward with your concern, please send us a direct message with your full name and complete service address. From t
Drop Line on Neighbor’s Garage
My xfinity data line is running on top of my neighbor’s garage. Is there a way I can get a new drop line from the utility pole?
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@user_zbtkbn After this page: https://military.xfinity.com/home#/welcome it goes to the Xfinity Login page. Do you get redirected here or after the login page?
Military Status
Hello military.xfinity.com, the Get Started button, has been down for a week. Is there a way to verify my status without using the website? I've tried using my phones browser, the desktop browser with chrome and edge, both with and without incognito mode. The website the Get Started button leads to
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I did chat with NOW agent and they said they would take care of it, but later I got a text message on my phone telling me how to turn off paper billing which was no help because when I go to manage my account page to manage billing there is no option
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the
Reset cable box
Just installed splitter to enable new Xfinity internet and Xfinity cable tv (no subscription services) to work from one plug in wall. Have tried unplugging box, pushing the button to reset, etc still no picture. Just the message that the channel will be available shortly. It’s been way over half an
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user_84g511 thank you for using the Xfinity Community Forums page to reach out today regarding your cable box. I am happy to assist you with getting your equipment back to functioning as intended. Let's pull up your account to get started. Can you se
Reset cable box
Just installed splitter to enable new Xfinity internet and Xfinity cable tv (no subscription services) to work from one plug in wall. Have tried unplugging box, pushing the button to reset, etc still no picture. Just the message that the channel will be available shortly. It’s been way over half an
Question
Successfully Reactivated Number After Rep Inadvertently Deactivated Acct - Now Cannot Port Out Via SMS
Attempting to transfer mobile number from Xfinity to new carrier. Chat rep initially deactivated number and account. Account reinstated after in store visit and hours on phone. When requesting security PIN for port out, SMS is never received on active line. Email affirming request for PIN is receive
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Devices
Replacement power cord and coax cable
My dog chew through my power cable and coaxial core how do I get a replacement.
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Customer Service
Yahoo Migration
I would like to migrate to yahoo but haven't received a migration email.
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Customer Service
@user_2a9b63 Thanks for reaching out to us regarding your DVR services. I am glad to hear that the service is working now. In the future, you can also transfer the account to your name online or in one of our stores. What to do when an account holde
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
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Thank u. I’m in St. Augustine so hopefully soon. It’s very annoying
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
Question
suddenly can't stream to twitch
Hello I have been living here for a few months and streaming 4+ days a week and recently i have been unable to connect to twitch thru OBS. Constant disconnects. If I use a VPN this issues is gone for the most part. I'm paying alot of money for this service. Why am I being throttled and how do i solv
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Your Home Network
Yes. I've tried all of them. I can login, but then the error page hits. The button, after login, redirects to a dead site: https://www.blackhawkrebates.com/There is more to the link, but the whole website dosent exist.
Military Status
Hello military.xfinity.com, the Get Started button, has been down for a week. Is there a way to verify my status without using the website? I've tried using my phones browser, the desktop browser with chrome and edge, both with and without incognito mode. The website the Get Started button leads to
Question
Hello @Chillycow Thanks for choosing us to be your provider, although your neighbor has service you may still be out of footprint at your specific address. I can look into this for you Please send us a direct chat message with your full name and comp
Moving into a newly constructed home, the address is showing as unserviceable, need a site survey
Moving into a newly constructed home, the address is showing as unserviceable, and I need a site survey. My neighbor across the street has service so I know the main line is in place.
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I didn’t do anything. I’ve just been patiently waiting for it to start working again and lo and behold it’s working now. 😊
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
Question
user_5ik8vp Thank you so much for reaching out to us here with your questions! You cannot migrate your email to Yahoo before receiving the notification. You can find more information on the process here https://www.xfinity.com/support/articles/yahoo-
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Yahoo Migration
I would like to migrate to yahoo but haven't received a migration email.
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