Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (415K)
user_gnu34r Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Cable Problems
I live in Canonsburg PA. Several weeks ago, Xfinity told us they "upgraded" their cable/internet service for our area. Since then, we have had nothing but problems with our TV reception. Mainly the problem is pixilated pictures on all channels. I have given up using their chat bot and call customer
Question
Good evening @user_iixk66 and thank you for reaching out on our Forums with your account concerns, we appreciate it. I see that you are looking to have your Internet restored after paying the past due balance and cancelling your mobile line. Typicall
Inactive account blocks access—need help restoring internet + canceling mobile line
My account shows inactive (non-payment disconnect), so I can't log in online or use chat/app. Internet was cut off, and I have a suspended mobile line still billing as debt (no service for 3+ months). Need to restore internet after paying past-due and cancel the mobile line with credits—no calls, wr
Question
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Urgent Request for Resolution – Account Errors, Unauthorized Charges, and Service Issues
Dear Xfinity Mobile Customer Service, I am writing to express my deep frustration and concern regarding the numerous unresolved issues I have experienced with your service. Below is a detailed timeline of the events: Aug 27: I canceled one of the two mobile lines on my Xfinity Mobile account. Aug 28
Question
Payment assistance due to government shutdown
Hello, due to the government shutdown that recently happened, we are behind on bills but doing everything we can to catch up. With that being said I am unable to pay the full amount due on my account. I cannot get my Internet suspended due to my kids being homeschooled. Is there anything I can do?
Question
•
Billing
Hey @Staudie, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any Xfinity Internet concerns that may have populated. Have you had a chance to visit our 'Tips for troubleshooting your X
cable modem signal / loss of connection
I've been having speed consistency issue for months now. I have 1GB/40MB service but my speeds fluctuate between 300-800MB. Each time I call the Xfintiy support I'm told everything is fine. Below are my power levels they just seem a bit out of sorts. Thoughts?
Question
Devices
Where do you go to mange all you r connected devices WITHOUT using the App
Question
•
Your Home Network
user_vqrqc7 - Thank you for trying. Let's take a closer look and troubleshoot together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this w
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
Question
user_y18blc Gotcha, we can certainly look into this. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity S
Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
Question
With appreciation for your time, guidance, and effort, happy to report that the issue was traced to the external physical infrastructure supplying the signal and has been resolved by responsive techs who were onsite today.
Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve
Question
@user_05qztq I went to an Xfinity store, where the associate helped me to "migrate" my comcast account to Yahoo. I set up a Yahoo password. However, I am unsure whether my account has actually been successfully migrated as I cannot login to the Yah
Direct Message icon
I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?
Question
Good evening @JamesSupraaaa, and thank you for reaching out on our Forums with your service issues, we appreciate the opportunity to help get your concerns resolved. I see that you are experiencing pixelation issues along with slow internet speeds an
WiFi and TV have been problem free for years, suddenly stopped today
Cable box seems to be working, but TV is blurry and pixelated. Unwatchable so I unplugged it. WiFi / Internet - very slow, with no service for 5-10mins at a time. When it does come back, usual speeds of 800+ MBPS never gets above 200 and dips down to 30, before completely dropping. Usually works for
Question
Thanks for the update, @asl2! We appreciate that you tried the troubleshooting steps. There is a charge for our visits if the root cause is customer owned equipment or wiring. The steps can sometimes fix the issue and also help to ensure there is no
Modem keeps rebooting
We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?
Question
Comcast (Xfinity) email - IO temp blocked using my Astound wifi
I am still having the same problem- My IP is blocked on my iPhone (iOS 26.1) as stated on my two Comcast email accounts. I have gone to the web email and made sure third party is checked- still no luck. As everyone else - if I turn off wifi and use cellular - no problems. Not working in iPhone Outlo
Question
•
Accepted Solution
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
Question
•
Customer Service
i replaced the xb6 modem/router with a xb8 modem/router & the problem is fixed
my ethernet connection is not working
first of all i have windows 11, norton 360 & have combo router/modem. also my wifi works just my ethernet connection does not work around 1 week ago my ethernet connection wasn't working it now says "unidentified network" & in properties it says "no dhcp server was found" even though in the "service
Question
The new XR15 v2 was released with buttons that are raised. The biggest difference is the arrow pad, which is now raised and has a much larger OK button. Plus the labels are bolder on all the buttons. These are available at your local Xfinity store.
New XFinity Remotes
Totally agree with others re the cumbersome ridiculously over-engineered remotes. Being required to confirm a station one has entered by pushing center button is terribly hard for my elderly parents and a waste of time for me. And on standard remote that critical button is tiny, hard to push and inv
Question
@XfinityVictor Oh, I see what you meant. I bought it. It's not from Xfinity.
Remove an old modem from my account
How can I remove my old modem from my account? I am planning to sell it to someone else.
Question
user_hnf2lp Thanks for reaching out! We do apologize that your service has been impacted by a service interruption. You can always check the Xfinity app, or the Xfinity Status Center for the latest updates regarding local service interruptions.
XfinityMartyR
commented
6 hours ago
to the conversation:
0
0
Internet
My internet has not been working all week this is affecting my job I work from home. I keep calling Their customer service number and I keep getting the same message sorry for the inconvenience we are getting fixing the problem. Well the problem is not fixed but I am sure you want me to pay my bill
Question