Xfinity Community Forum

Hi there, @user_s72sjt Thanks for reaching out to us on the Forums! I understand your desire in getting an Xb10. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Comm

XfinityRichard

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3 hours ago

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XB10

Xfinity finished updating my area for symmetric speed months ago. How do I find out when I can get an XB10?

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No internet connection

No internet connection again

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Sign-In and Account Management

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I have tried chrome, safari and edge, all with the same result.

user_xxjybp

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3 hours ago

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Activate peacock premium plus

I am unable to active my Peacock Premium plus subscription from within the streaming subscription section of the site.

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Complaint

I’m honestly extremely disappointed and upset with how this has been handled. I’ve called multiple times to fix a billing issue and every time I was promised it would be resolved yet nothing changed. I kept checking my account and the issue was still there. This is frustrating and unacceptable. Beca

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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XB10

Xfinity finished updating my area for symmetric speed months ago. How do I find out when I can get an XB10?

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@XfinityAirelle Thanks for getting back to me, much appreciated. I signed out, uninstalled the app, and reinstalled it. After signing in to my account, again--confirmed as the primary account--the problem persists. No WiFi details in the app, no see

jim-r2

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3 hours ago

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Unable to manage gateway settings through xfinity app or via the device's management page (Primary account holder)

Usually, I manage the gateway device directly via its admin portal on my local network. However, this has stopped working with the message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app." However, in

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Thank you for reaching out to our team here. I am sorry to hear about that experience, and I will be happy to look further into that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a

XfinityJohnG

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3 hours ago

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Store Consern

Local store in Manahawking NJ rt 72 two staff members one rude and requires additional training while the second more concerned about booking their sale credit not considering me a customer. I have been a customer/client since 1999 for home TV, internet and until recently lan line service. Along wit

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Don't do this. You will spend hours on the phone getting the runaround with upsell.

user_wlr8le

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3 hours ago

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Current offers for new customers vs existing customers

I have requested Comcast/Xfinity to offer me, a 27 year loyal customer, the same TV & Internet price offered to a new customer. I keep getting promises of help and a solution to my satisfaction but then getting transferred around with no solution. Would someone at Xfinity please step up and honor th

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Damage from buried cable

I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.

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Customer Service

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Store Consern

Local store in Manahawking NJ rt 72 two staff members one rude and requires additional training while the second more concerned about booking their sale credit not considering me a customer. I have been a customer/client since 1999 for home TV, internet and until recently lan line service. Along wit

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Customer Service

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Tcalg Hey there! Have you tried to restart your cable box to see if they return afterward?

XfinityNatalie

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3 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Hi there, @user_dtgz5z ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I totally get your frustration I understand how important Internet service is nowadays. Please be assured

XfinityRichard

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3 hours ago

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Worst Experience ever

WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider AS

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Same issue here no one can seem to help me

user_2z5jtm

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3 hours ago

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apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the a

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I'm still not seeing them on TV with an X1 cable box.

Tcalg

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3 hours ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Complaint Regarding Unauthorized Credit Inquiry

Dear Xfinity customer support team, I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction. I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after che

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Plan

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Greetings, user_9ut9ih! I appreciate you posting on our XFINITY Community forum. This is never the experience we want for you to go through. We understand helping family is important, and it is vital for your Internet to work at all times. We do not

XfinityNatalie

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3 hours ago

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Horrible customer service

Called xfinity customer service and the service representative that I spoke to was no help at all just kept trying to put us on a promotion I said it multiple times I dont want it and I would like my mother's internet fixed please and he kept going back to her internet speed and the promotion when I

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The question I believe was how much would it be to upgrade Disney+/hulu to ad free?

user_9gbkf7

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3 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

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@XfinityRichard ok, I just sent that dm. I am on my phone now and will look out for the text message. Who do I give the code to once I receive it? Do I post it here?

user_qg82e6

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3 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Great, @user_qg82e6 I do apologize to send us a DM you can do the following. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity

XfinityRichard

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3 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard you don’t show up as someone that I can DM.

user_qg82e6

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3 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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