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USA ch 823 trouble
On Dec 3, 2025 the signal is choppy. No problem on any other channel
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Channels and Programming
Comcast emails
My emails are ALL going to trash. When checking the settings under Mail, I do not have Filter Rules.
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Hi, @user_wm3jd2! @Again and @BruceW provided some fantastic information! Were you able to visit our email website and check the email for the verified logo? Is there a link contained in the email?
Security
I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true?
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Yes, I too have encountered this error since about October 2025. It gets into the state of three-dots-of-death until the screen saver comes on. The app was never that great but it has become essentially useless now. I’m considering looking into alter
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
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Hello user_9xpqnr is this still a concern for you? Are you accessing your Xfinity email through a third-party server or directly via xfinity.com?
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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Hey there, @user_03f10h, thanks for reaching out through Xfinity Forums regarding your account and bill increase. We would be happy to take a look at the details to go over the statement with you. Can you please send us a Direct Message with your ful
Billing Doubled with No Warning
My bill mysteriously jumped from $35 to $86 with no warning from Xfinity. I was even in a store two weeks ago and they did not mention a thing. I’ve had it with these insane price jumps and lack of communication
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c33j Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Pleas
Verification code doesn't work
We're trying to sign in to xfinity using the main user log-in name. Before allowing us to log in, it sends a verification code to the phone number associated with the account. We enter that code and then it asks us to enter the user name and password again. Then it asks to send another verification
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eli_2 Thank you for taking time out of your day to let us know about your experience trading in a device. You've reached a team of experts and we will stick with you here every step of the way until we find the best possible solution. Pl
Urgent complaint- Missing Trade-In phone and Denied Credit
To Whom It May Concern, I am writing to formally file a complaint regarding a missing device and denied trade-in credit, involving my visit to the Xfinity store in San Ramon, CA. On May 20, 2025, I visited the San Ramon Xfinity store and purchased a new iPhone 16. I was instructed by the store repre
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Hi, @Mepauley! Thanks for reaching out about your email box. I checked but am not seeing this as a known issue so we want to further troubleshoot. We take this information back to our repair teams. Are you checking the email box on our email website.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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user_07s5qm Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Reporting Reckless Xfinity Driver
An xfinity driver who was driving side by side me heading south on I-69 towards Martinsville, IN just moved into my lane without signaling and drove me off the road. There was no way he couldn't have seen me as we were driving side by side. I honked my horn as he moved into my lane, but he never eve
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user_erj91q Are you seeing delays in the Xfinity Email Web Portal, or in your 3rd party email application?
Suddenly not receiving Comcast.net email
Friday, 11/28 my Comcast account suddenly stopped receiving email midday. I can send emails successfully from the account, but nothing is coming in. I do not have email Forwarding set up nor do I have any rules. I was receiving messages Friday morning as normal and then it suddenly stopped. I am not
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user_5rrw7w - Thank you for sharing you’re experiencing intermittent email delivery issues — that can definitely be frustrating. We’re here to help troubleshoot and get things working smoothly. To start, could you let us know: Is th
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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The 2 recordings appear on xfinity stream on roku, iPhone and the xfinity.com stream on my PC. The 2 "phantom" (as called by plcorir) can't be watched or deleted and do not appear to be counted against my cloud dvr quotas. The phantom recordings do n
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Hi there@user_zn2o5i I do apologize for the trouble you are having with your email. Since it's been a few days since you last posted, are you still having trouble with your email account?-Richard
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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user_ok5k29 - Thank you for taking the time to share your feedback and for using the self-service tools to troubleshoot. Our team is here to help. If you could please send a direct chat message with your full name and complete service address to &ldq
XfinityThomasA
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Our service goes out several times per day. Some times the screen just starts repeatedly going blank. This will continue until it goes blank and does not come back on. Requiring a reboot. This is a regular thing for about the last 2 weeks. Im sick of it. your app never acknowledges that our service
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