@user_gp5bzz Thank you for reaching out. We’re sorry to lose you as a residential customer, but we understand your concerns. You’ve reached the right team, and I’ll be happy to help with your request.   Please send me a direc

user_6wbyyg,  Hi there! Thanks for reaching out and for explaining what's been happening. I can definitely understand why that would be frustrating, especially after being told the change was already completed. To make sure we're on the same pa

I want to cancel Xfinity Internet and Flex while retaining Xfinity Mobile. {Edit: personal information} My Xfinity plan ends in 3026 Note: This comment was created from a merged conversation originally titled Cancel service

user_02a8nt, Hi there! Thanks for reaching out, and I'm sorry for the confusion with the delivery address. We are honored by choosing us for your service provider! We'd be happy to help get this sorted out. Since the equipment is already out for deli

@user_htgjwt Thanks for reaching out to us, we do apologize for any inconvenience, as it's very strange that the mobile order for the phone was not shipped to your current residential address. We'll be happy to take a deeper look into this so we can

I ordered a new phone via customer service and they assured me that my address was being updated on the backend. I got the order confirmation and it had our OLD ADDRESS. We moved 2 years ago. We’ve had internet, cable and phones at this address for T

user_gv94uo Good morning, and thank you for reaching out to our Xfinity Forums! Unexpected increases can be frustrating. We heard our customers request for this type of communication, and you can find the date of your promotion expiration on page 3 o

user_b7lr6b Hello! Thank you for reaching out to us here on our Community Forum. We would encourage you to follow these steps: Upgrading using the Xfinity appFollow these steps to upgrade anytime using the Xfinity app: 1. Sign in to your account usin

Hi @user_ro22pu,It sounds like you may have had a promotion that ended. The great thing is that our new promotions don't have any early termination fees, so you don't have to have any worries when jumping onto a new one. We can review your account to

@user_fz4ovk Thanks for reaching out to us. We'll be happy to open up a ticket to submit an account name change request for you. To get started please send us a direct message including your first and last name and complete service address. Here ar

Hello @user_akg3o2, thank you for taking the time to leave a post. Sorry you’re dealing with an interruption to your service. I know how important it is to stay connected, and I’d be glad to help review the account with you and determine

Hi @user_7f9bs1, Thank you for visiting our community forums support page and for making us aware of this issue. Good timing on your behalf, we should be able to get you up and running before another big Sunday tomorrow.  For future referen

Hi there and welcome to Comcast @DOCSIS1. Thank you so much for reaching out to us here on our Forums page. I am sorry to hear that your service is not working correctly. You are in the right place and we are happy to assist you today.  Please s

@user_80wenh Hello! Thank you for reaching out to us here on our Community Forum. We can only add another name to the "Bill To" line; there can only be one name on the account.