Xfinity Community Forum

no transcript available on voicemail

no transcript available on voicemail, I have no transcript. I can see the number of who called but no transcript is available. What happened it was working okay this am.

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Customer Service

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Multiple Router Learning

Hello, as a hobby I like to learn what I can with various tech out there, my current project is learning how to connect 2 tp-link routers essentially in two different locations. Currently I can only have one connected to the modem to receive a public ip address. I was wondering if it is possible to

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Your Home Network

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YOU SHOULD BE ASHAMED

Hello, our neighborhood has been without Wi-Fi for two weeks. That is two weeks of disrupting lives, livelihood, and putting people’s health and safety at risk. I drove by an Xfinity technician, parked at the entrance of our subdivision doing nothing. Sitting in the vehicle with a repair truck and n

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Customer Service

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@user_8h5ylo they made it after I messaged them directly, but in the comments to this one she explains how I didn’t do it correctly and didn’t follow the rules. So I would just make a new post so it could be a faster process for you and you dont get

user_n791vc

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3 hours ago

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Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?

I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradic

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user_5037un, hello there and thanks for reaching out. I totally understand your frustration and concerns. Starting in June 2025 through 2026, Xfinity is transitioning comcast.net email accounts to Yahoo Mail. Users will receive email invitations, aft

XfinityQue

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3 hours ago

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Yahoo email is the worst idea ever...

What are you doing with this email migration to Yahoo? I have had & been happy with Comcast for 20 years same email and everything. If THE switch to Yahoo mail is mandatory I'll be leaving. There is NO way to intigrate with Outlook and NO CUSTOMER SUPPORT. Comcast Please Pay Attention to YOUR CUSTOM

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Ongoing connectivity issues - recurring problem, no permanent fix

Hi all, I’m hoping to see if others have experienced something similar and if anyone has found a permanent solution. For the past few months, since winter started, I’ve been dealing with nonstop internet connectivity issues. Sometimes the service is down for an entire day, other times it drops out o

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Your Home Network

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Did you make the new post, or did they? I saw your comment on another post and there was a link that this one was made into a new post.

user_8h5ylo

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3 hours ago

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Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?

I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradic

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Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay

I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from

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Customer Service

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@user_8h5ylo after hours of getting the run around about this subject, I can say that coming to these forums was what helped me! Im not sure why over the phone they told me they couldn’t help me at all and when they responded to me here they helped

user_n791vc

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3 hours ago

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Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?

I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradic

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I don't recall seeing error messages. The screen freezes. and doesn't unfreeze without having to get out of Disney + and get back in the app Thanks.

user_xj4wp6

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3 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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user_zj2vdu That is the website where you would redeem it. Then an email is sent with instructions to activate. Are you not seeing an option to redeem the Peacock reward when signed in on that site?

XfinityMatthew

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3 hours ago

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Peacock Premium reward not available to a Diamond member

I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct

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I am having a similar issue. I initially qualifed for free Peacock when signing up 5 years ago, but didn't get their streaming device and therefore didn't activate it. Now, I have become a platinum member after 5 years of service, and I'm tryi

user_8h5ylo

commented

3 hours ago

to the conversation:

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Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?

I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradic

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I found it at http://www.xfinity.com/membership. It lists Silver, Gold, Platinum and Diamond with all the benefits under each category. Under Platinum, Discounts it shows Peacock Premium, on us. I do not currently subscribe to Peacock, b

user_zj2vdu

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3 hours ago

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Peacock Premium reward not available to a Diamond member

I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct

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@user_nq2rg8 This has to be a Comcast/Xfinity problem in their attempt to solve their incompetence to program an email application that works. They are supposedly planning on dumping their email clients onto Yahoo.

19regor39

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4 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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please send new card to my address

user_es4b9i

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4 hours ago

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Refund Debit card expired without me using it.

Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance

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Netgear WNR2000v1 no longer supported?

I got an email from NetGear that the Netgear WNR2000v1 router no longer supported. Will Xfinity be upgrading me? Also the chat bot on the website is useless. thanks

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Your Home Network

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how do i get a new card

user_es4b9i

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4 hours ago

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Refund Debit card expired without me using it.

Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance

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Hey there user_3b16wp got a few updates for you on this installation concern. Please let us know your thought via the 1-1 messaging portal we have still active.

XfinityAlfonso

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4 hours ago

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xfinity support

Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave

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a debit card thaat was sent to me expired before i used it i would like to get a new one

user_es4b9i

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4 hours ago

to the conversation:

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Refund Debit card expired without me using it.

Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance

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Overcharged consumer

I pay so much money for our Internet and the speeds are so inconsistent. Games lag, calls drop, and the TV buffers. 😡 Researching other options in our area.

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Customer Service

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