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Expired Xfinity Visa gift card
Hi - I discovered a gift card in the amount of $200 from Xfinity that I got for opening two new phone lines. I completely forgot about it and it's not been used at all. I called the customer support number for Xfinity's Incentive Center, and first got hung up on, then when I finally got through I wa
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Customer Service
Need help getting billing credit
I have been getting the run-around and need a way to further escalate my billing credit issue. I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent g
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Billing
I have submitted the DM as requested.
Property Damage
During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers
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Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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I have been dealing with the same issue! I am in a never ending cycle where 1) I get charged $70 to $90 for overage charges above 1.2tb, 2) I contact Xfinity who changes my plan to a "true unlimited data" plan and assures me I will never see another
Unlimited plan with overage charges
I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges wer
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Help with account cancellation
Hello, I am trying to close my account. I received one email confirming that my request cancellation was received on December 19th, 2025. Then I received an identical email the following day, December 20th, 2025. However, I have been billed for the January-February cycle. I would appreciate help in
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Customer Service
Waiting on refund
I’ve been going back an forth with agents on the phone for about 2-3 months regarding my refund. So far I’ve gotten no help a just more problems an I never get a chance to talk to a supervisor an it kinda seems like they just want to take my money. I’m thinking about contacting a lawyer to see if wh
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Billing
I would suggest when you do sign up for your account through Xfinity that you use an email that you have never used. Do you have access to a second email account?
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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Thank you for stopping in for help with the coax cable to connect your XFi gateway. The fastest option to get any of the needed wires/cables for your connection, like an Ethernet cable or coax, would be to stop into any Xfinity store location near yo
Missing Coax Cable/Cord for Router
Hi, I have been using wifi in my current apartment (they have coax cable already), so the technician didn't give me a coax cable. But now I am moving to the new place, the new place does not have a cable (only the socket). Therefore can I request a coax cable or cord that connecta the router to the
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user_91mabp Sorry to hear you are having issues accessing the account information. We would be happy to check what is showing for the Xfinity ID on file and confirm if it matches the info you are entering. To avoid any of that information being share
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID
I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so
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Same issue here. If I want to watch Hulu I get frozen during commercials constantly. It’s horrible.
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
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Caller ID
Xfinity Voice customer. Phone number was changed, went through, but outgoing calls show the name of the old owner of the number. CNAM database needs to be updated. Can't reach anyone at Xfinity that understands the problem. Please help.
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Home Phone Service & Equipment
user_pshdri Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Xfinity Internet is lousy. Termination triggered $170 early termination fee that was never explained when you sign up.
Xfinity is deceptive and most unprofessional. When I signed up for internet, they never mentioned early termination fee. Internet service is lousy and customer service unhelpful. When you call to dispute, they are u sympathetic. Worse customer service in store and over the phone. When I was in the s
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@user_o5nij2 you people solved nothing!!!!
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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Leadership- I had a horrible experience with a customer retention supervisor
Are there any corporate leaders who would like to discuss my concerns about continuing unplanned service outages and a customer retention supervisor who is not concerned with retaining my business?
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Customer Service
I'm sorry to hear you're experiencing a similar issue, user_7cbwbt. Is this happening on the TV box? Or a different device? What troubleshooting steps have you tried so far?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Can’t receive emails as if 1/22/26
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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@user_rse8rw Thanks for adding a post to the community. It's easy to manage the equipment and remove what you don't need by signing in here https://www.xfinity.com/broadband-labels. It will allow you to manage all aspects of your service, including n
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I need to disconnect a televion from my account
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