Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (271.7K)
@GWise Thank you for completing those steps! That is helpful. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you
Constantly losing wifi signal
Our Wi-Fi loses signal multiple times a day randomly. Usually, it will reboot within 15 to 30 minutes, but then we lose signal again within an hour or two. I’ve tried going thru xfinity app for help but to no success. Does anyone know what would cause this? We are considering going with a different
Question
@user_3ab9d2 Move the phone cable to the jack on the gateway labeled 1 and the problem should resolve. Moved it back to the jack labeled 2 and problem returned. So, need to use jack 1. Very hard to see the labels - so have to an
Unable to receive incoming voice calls on my landline
Whenever we receive incoming calls, the phone rings but when we answer, the calling party cannot hear us. They say they cab only hear our phone ringing but no pickup.
Question
Hi there, @user_kx8vi4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to get credit for the time that you were not able to
Work around on Bill Credits for weather and "Service outages"
Honestly seems simple, but Xfinity likes to make it hard. The concept is this, that if you have internet that you are PAYING FOR that is NOT PROVIDED. You should get a credit. It is a service that was NOT GIVEN. I don't get paid to NOT go to work, even if I was there majority of the month. I miss a
Question
@XfinityDena Thank you for the quick response! All the basic troubleshooting steps. Reset the modem, unplug tv and modem for a few minutes, made sure all connections are tight. I always make sure there is no outage in my area
Constantly losing wifi signal
Our Wi-Fi loses signal multiple times a day randomly. Usually, it will reboot within 15 to 30 minutes, but then we lose signal again within an hour or two. I’ve tried going thru xfinity app for help but to no success. Does anyone know what would cause this? We are considering going with a different
Question
Work around on Bill Credits for weather and "Service outages"
Honestly seems simple, but Xfinity likes to make it hard. The concept is this, that if you have internet that you are PAYING FOR that is NOT PROVIDED. You should get a credit. It is a service that was NOT GIVEN. I don't get paid to NOT go to work, even if I was there majority of the month. I miss a
Question
•
Billing
Promotions
I used your chat to ask for a promotion. I have internet, phone, cell and TV and have been a Xfinity customer for 35 years. I explained that I use to have all the movie channels under a "bundle" but slowly had to get rid of them and go thru "apps" with Google tv for cheaper pay channels (showtime a
Question
•
Customer Service
@user_rv78 Oh, we want to use the live chat portal to reach an Xfinity Mobile Expert. The Xfinity Assistant is great for general questions, but we are advised to have customers request an expert and live agent there. The instructions for unlocking a
Device Not unlocked even after paying in full 3 years ago.
My device is locked even after paying in full 3 years ago. When i try to insert a different sim card, the device pops up a message saying phone is locked and enter a unlock code. I am trying to get an unlock code by calling xfinity mobile customer care for the past three days. Every time, after bei
Question
melissa2003 thank you for using the Community Forum page to reach out today. I understand that you received an empty box while anticipating a new iPhone, and we absolutely want to address this issue as quickly as possible to get you your device. Plea
iphone 16 stolen by fedex, received empty box
i’m sorry but the fact that y’all denied my claim that was done the same day as me receiving this empty box which my Iphone 16 was supposed to come in (not to mention my claim was put in by the xfinity store) and now y’all are saying i will be charged?, after spending the pass month on the phone wit
Question
@XfinityDena wrote: "... Please send me a [Modmail message] ..." "Modmail" is the private message facility used on the Reddit web site. Here in the Xfinity For
2 Modems (1 for Voice / 1 for Internet)
I have a Netgear CM2050V that works great for our Xfinity Voice service, but is not capable of the "Next Gen Speed Tier" (mid-split) faster upload speeds. I could purchase a Hitron CODA56 modem (that is capable of the Next Gen Speed Tier" upload speeds), but does not have a telephone port for our Vo
Question
gizimilne52 Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging"
4 techs couldn't help
I've had 4 techs try to solve our freeze issue on our X1 box with no luck. Even added an X1 Xfinity package one said would help costing me an extra $10 a month. I've had X1 for 2 1/2 yrs and never needed it before. Anyway, that did not work. I don't think they're understanding the actual issue we ha
Question
Still no option to change screen saver, and why do I suddenly have Animals …
I last posted on this back in July. There is no longer an option to change the screen saver pictures/type anymore. Preview, yes. Type, NO. That option disappeared months ago. I had originally (when the option existed) set my screen saver Type to Landscapes. It has suddenly changed, to Animal
Question
•
X1
Hello xfinitybenny, Thanks for your response. However, I have tried all xfinity assistant and also calling customer support. My phone qualifies for unlock as it is already 3 years since i have paid. Xfinity deactivated my device in the account last
Device Not unlocked even after paying in full 3 years ago.
My device is locked even after paying in full 3 years ago. When i try to insert a different sim card, the device pops up a message saying phone is locked and enter a unlock code. I am trying to get an unlock code by calling xfinity mobile customer care for the past three days. Every time, after bei
Question
user_oaczd1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Why does the Help screen keep popping up? I hit exit, it clears, then a few seconds later the Help screen pops back up.
The help screen keeps popping up. I exit out of the screen, but it pops up again. The remote works, but I noticed the remote light around the buttons does not go off, but pulsates. The light at the top of the remote flashes white
Question
They never understand the questions being asked. SMDH. I’ve noticed it too. Pay too much money for this bs
Screensaver Options-They are all gone now
Hello-Today I am trying to change my screensaver options and noticed there aren't any options. Stuck with landscape. Why? Who thought this was a great idea? It is not a great idea. I pay a lot of money for my subscription and am not very pleased with the limitations here. Just no excuse! Maybe an ex
Question
@XfinityJanelle Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what
Only ONE Upstream Bonded Channel Locked - Orange Upstream Light on Modem - Slow Speeds
Just over a week ago, the upstream light on my modem turned orange and speeds became painfully slow, especially upload. Typically I get 1000 down and 50 up, but now it's 400 down at 18 up. I received a call from Comcast saying a problem in my area had been identified and corrected, but nothing has i
Question
For curiosty, what do the modem's signal status values look like ? Please also copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into y
internet keeps going down
Hi there, We had a tech come out yesterday because our connection kept going down. We have a brand new Arris S33 V2 modem, and he did a lot of work to replace very old cable and connections to our house. We have much better signal strength after he left, but the connection is still dropping regular
Question
user_18a952 This would be out of our control as FanDuel is a network provider that just provide customer's to watch. What they decide to air is in their control, and we wouldn't have any say in that. I would recommend to reach out to them for any fur
FanDuel not carrying Tampa Bay area sports in the Fort Myers market
FanDuel is not carrying Tampa Bay area sports in the Fort Myers market as they did when it was Bally. There has been no explanation or discount for the loss of an expected channel. Trying to get answers via text/chat(robo or live), or phone (robo or live) is tame consuming, frustrating, and useless.
Question
user_cjz8hi thank you for using the Community Forums page to contact us regarding your promotional options. I know that modern TV options far exceed what the landscape of service previously looked like. As a result, customers have the ability to chec
XfinityMarcus
commented
7 hours ago
to the conversation:
0
2
Promotions
I used your chat to ask for a promotion. I have internet, phone, cell and TV and have been a Xfinity customer for 35 years. I explained that I use to have all the movie channels under a "bundle" but slowly had to get rid of them and go thru "apps" with Google tv for cheaper pay channels (showtime a
Question