Xfinity Community Forum

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Missing specific channels. Want what we used to have! Very frustrating

user_js88z5

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10 hours ago

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schedule tech appointment

tried everything but just want channel lineup we had before moving to current location

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Aside from the email access, the Xfinity App offers many additional helpful features. With the Xfinity App you can view your bills, make payments, change your WiFi Network Name and WiFi Network Password. You can view the devices connected to your WiF

XfinityJon

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10 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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The wild thing is my dad and sister can view theirs just fine. No problems. I went into the Xfinity store locally and showed them my problem and they said they weren't able to help and told me to call tech support. And they pulled up their phones and

user_d911uy

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10 hours ago

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Cannot review active redeemed benefits

Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un

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same here no email did all the required stuff

user_bm8bvb

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10 hours ago

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A

Modern Warfare 4 Beta Code Redemption

Hello, I just recently activated the reward to get the Open Beta code for Modern Warfare 4, and I ended up accidentally closing the tab before I could use the code on the CoD site. It also isn't showing up in my "Active Rewards"/Redeemed Rewards page or anywhere on the Member Rewards page now. It al

Question

Thank you, @user_y5pfod, for providing such detailed modem and signal information for us here on our Xfinity Community forums! I can understand wanting clarity after the recent network work. The ARRIS S33 is a DOCSIS 3.1 modem, but it is not currentl

XfinityCliff

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10 hours ago

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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?

I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t

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Looks like I'm on a path to drop Comcast altogether based on the last chat session. After months of being issued credits to bring my billed rate in line with the agreement I made with Comcast in December 2025, today the agent fabricated a lesser cre

user_oxadnx

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10 hours ago

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Incorrect Billing

I contacted Xfinity in December 2025 regarding my rates. A discount was about to expire and I wanted to negotiate a new rate. As part of that discussion, I asked if I could establish a rate that would remain the same throughout calendar year 2026. We agreed to a plan and was issued an email agreemen

Question

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yes. but without the email feature, I am struggling to find a reason to keep the xfinity app on my phone.

user_kchsvp

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10 hours ago

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U

No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

user_0wnq7u OK, we will follow up in a couple of days to check on the progress. Please stay safe, I hope you don't have any more storms coming your way!

XfinityVictor

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10 hours ago

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Storm knocked lines off house

Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re

Question

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Cancel TV and Voice - Keep Gigabit Internet

I would like to change my existing Xfinity service to Internet-only. I want to cancel Xfinity TV and Xfinity Voice while retaining my current Gigabit Internet service. I have already initiated the online return of my three TV boxes and will return them within the required period. I attempted to make

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Channels and Programming

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@XfinityVictor well they didn't fix the downed lines but they ran a temporary one until they can fix them for good.

user_0wnq7u

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11 hours ago

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U

Storm knocked lines off house

Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re

Question

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@XfinityVictor Yes! Thank you.

user_0wnq7u

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11 hours ago

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Storm knocked lines off house

Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re

Question

Hello user_0zzirf, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and we are happy to assist you. I see you already sent a DM, and will continue with you there.

XfinityJeffB

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11 hours ago

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Horrible experiece getting paid devices unlock.

In January 2026, I had to leave Xfinity service, as it was not an option at my new address. I paid off three devices, and expected everything to be unlocked. But it has not been that simple. Motorola swapped two of my devices October 2025 due to a software bug that was impacting. I was greatful to h

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I am so frustrated. My Brinks security need 2.4 so I split my broadband but the router is still not connecting to my cameras. I am ready to just try a dish. How does xfinity produce an extender that doesn’t work with split broadbands ???

user_wzehbz

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11 hours ago

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U

extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

Outage but Xfinity says it isn’t

Our area had big storms last night and we woke up to no internet. Xfinity says there is no outage, but no one else on our street uses Xfinity. The last 4 times this has happened, a technician comes to our house and realizes the problem is not at our house. Then we wait another day or two for a stree

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Your Home Network

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A live agent. AI cannot help me

Last week I had my internet speed lowered to help with my bill. I turn on my TV tonight and I don’t have HGTV, Hallmark, saying I need a subscription. What happened??? Nothing was to happen to my TV just Internet

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Devices and Equipment

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i click on activate and the only provider that shows up is fubo. I don't have fubo i have xfinity. they suck as usual...........

user_2ifb2h

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11 hours ago

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ESPN Unlimited - Unable to Activate

During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!

Question

@user_nh4ot9 Thanks for adding a post. The Vudu app is now the Fandango At Home app. Search for that, and use the same username and password to log in. It will have all of your library.

XfinityBenny

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11 hours ago

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Vudu app

Vudu app not connecting to site.

Question

Looking to file ADA complaint regarding access to services

I am an Xfinity Internet customer and want to be able to view and manage the devices connected to my home network from my desktop computer. Requiring customers to use the Xfinity mobile app for basic network administration is unnecessarily restrictive. A desktop computer provides a much larger scree

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Your Home Network

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U

Deleted emails

I delete emails from my inbox on my computer and 5 min later they come back but different numbers. What can I do?

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Getting Started

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I have the same problem now, I delete my inbox, from my computer only, and 5 min later all deleted emails come back to my inbox. What’s wrong w your server??

user_3ke0nl

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11 hours ago

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Why do emails sent to junk or delete folders keep coming back to my inbox?

Why do emails that I delete or move to junk keep coming back to my comcast emails, some 2025?

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