Xfinity Community Forum

Hello @user_yenho9 thank you for reaching out on our community forum. Did you activate your modem through the Xfinity app?

XfinityAbby

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5 hours ago

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My internet not working

I got new device , I connected it , but no internet

Question

@Volsgal, please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, t

XfinityCarolyn

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5 hours ago

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Loss of CBS

I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long

Question

Thank you for working with us here on the Community Forums @user_8tox9c —we truly appreciate your time. I’m glad we were able to assist with your request and review the available options for returning your equipment. We hope

XfinityAlyssaA

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5 hours ago

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Need to cancel move and disconnect service this Saturday

Hi, I need to cancel my move request and want to also disconnect my service this saturday 25th. How would I go about that? Also i have the xfinity flex box how do I return it?

Question

Loss of CBS

I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long

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Customer Service

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@user_v31ubn Please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing

XfinityCarolyn

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5 hours ago

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CBS contract dispute

I am not satisfied with my service. I cannot watch some of my favorite shows because of your contract dispute. How can you fix this?

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CBS contract dispute

I am not satisfied with my service. I cannot watch some of my favorite shows because of your contract dispute. How can you fix this?

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Customer Service

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Good evening @doc999, and thank you for reaching out on our Community Forums regarding your CableCARD concerns—we appreciate you letting us know. I see that you recently installed a new CableCARD but are missing access to some of your ch

XfinityAlyssaA

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5 hours ago

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Entitlement sync issue on X1 Terminal (PXD01ANI) - Hybrid CableCard Account

I have TiVo's with a CableCard's that are working perfectly (billing/entitlements are correct). I have a secondary X1 box (PXD01ANI) installed today on the same account that is missing all premium channels (HBO, Marquee). Please perform a "Targeted Refresh" or "Initialize" command on ONLY the PXD01A

Question

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I have the same problem on iphone 15 pro over the past two days. adding/deleting email account with imap errors. Can send email but no past or incoming mail is available.

user_mvnxnt

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5 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

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Plug in an antenna and you’ll get channel 7

user_jb430i

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5 hours ago

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Why am I not getting abc

I am not getting abc anymore. Why

Question

Hello @justinroig thank you for reaching out on our community forum. Have you reached out specifically to Apex legends support to see if there has been a fix on their end?

XfinityAbby

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5 hours ago

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

Question

Sorry to hear you're having issues activating your subscriptions user_fw3zrc! Do your subscriptions show on your manage subscription page?

XfinityQuemekia

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Thank you for reaching out to our team. I will be happy to take a look at any issue with that Paramount plus app from here. Are you using an X1 box on your TV, or is that a Smart TV?

XfinityJohnG

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6 hours ago

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Paramount Plus access

I am paying for Paramount Plus on my xfinity bill. Have been for months. I have watched Par+ previously on my home TV. But now, for a min of 2 weeks, I haven't been able to get access on the TV. I just now changed my password, and CAN sign in to watch on the internet using my laptop. I went back yo

Question

Good afternoon user_c2r0mb. Are you still getting this error message? What troubleshooting steps have you taken so far? Have you unplugged the box for 30-seconds from the electrical outlet already? Please let us know, we will be happy to provide addi

XfinityJon

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6 hours ago

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Can't change channel.

It says sorry that didn't go as planned. Xre-10007

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I am having the same issue. I just signed with the 1 gig plan. If this does not get resolved in a few days, I am canceling with Xfinity. See if you can go to Verizon. This is beyond ridiculous.

user_fw3zrc

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6 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

I too was lead to believe that I needed to switch. The number of emails I received stating that Comcast was closing my account account and I would lose it if I didn't make the change was outrageous. Yahoo has totally made my email unreliable and unr

dbjk

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6 hours ago

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Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?

iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week

Question

Sorry to hear the Yahoo transition for your email isn't working the way you need it to camicrist_7557. If there are any specific issues you're having or feedback you have, we're here for you! Please don't hesitate to let us know how we can help.

XfinitySeth

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6 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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Did this get resolved? I'm having the same issue, only when I get to "it's already active" the support link routes me to a VERY shady .eu website with a "support" option asking if I've made a payment recently. I feel like Xfinity has been compromis

user_ymc6cf

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6 hours ago

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Can't Activate Peacock!

I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account. I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activat

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Paramount Plus access

I am paying for Paramount Plus on my xfinity bill. Have been for months. I have watched Par+ previously on my home TV. But now, for a min of 2 weeks, I haven't been able to get access on the TV. I just now changed my password, and CAN sign in to watch on the internet using my laptop. I went back yo

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Customer Service

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kam518, We don't have a set-time line for each region we can reference to be completely upfront. We'll be sure to notify customers of the changes, and you'll also see the new plan/speed availability on your Xfinity App when it's in place.

XfinityVianney

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6 hours ago

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X class

Hey how do I get X class internet in my building or my apartment? I have 1.3 GB per second and only 40 Mbps upload. Which is too slow for what im doing. Plz help me.get xclass interent or im fonna switch to att fiber which just got installed into my building

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Delete community forum account

I accidentally created the community forum account thinking I was signing into my account. Please delete my account. I am unable to find out how to do it myself because there is no unsubscribe option that I can find. Thank you.

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Customer Service

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