Xfinity Community Forum

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@Again old outlook does not work. I am still on that stuck in the same infinite abyss of no information and no help from anyone on this issue. Great job xfinity/comcast. Always setting the bar low, and still managing to dip below it.

user_xem5sn

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2 hours ago

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Cannot access new Yahoo Comcast email oneither Mail or Outlook

Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T

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Xfinity employees - you are absolutely no help. unless you have a clear answer to this issue, stop posting the links to useless pages that do not help. you are living the definition of insanity.

user_xem5sn

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2 hours ago

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Cannot access new Yahoo Comcast email oneither Mail or Outlook

Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T

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@user_tryiq5 I appreciate you taking time to follow up, and the update of receiving one credit notification. For future credits, if you don't receive a notification of the credit within 24 hours please let us know. The same would apply for any accoun

XfinityJustinC

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2 hours ago

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Billing Dispute

My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be

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You need a way to convert all the email accounts together. It's a real pain to be trying to navigate between multiple email platforms.

user_4hnabk

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2 hours ago

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Email conversion to yahoo questions

I have an email for the main Account on Comcast and then 2 additional emails. I got an invitation to convert the main account email but not the additional ones yet. if I convert the main account email now, will I lose access to the secondary emails? I have a phone number associated with the main acc

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Bury Line

Hi, I recently moved into a new residential property and did not have internet service available at the time of move-in. Xfinity sent a technician on January 18, 2026 to inspect the property. The technician determined that the existing cable was defective. He also advised that running an overland ca

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IP address black listed

I can’t view my email on my phone because my IP is blacklisted

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Customer Service

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Hey there, @bm14, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to help with going over the details of the installment plan. Can you please send us a direct message with your full name and your full

XfinityJeniece

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2 hours ago

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Installment plan

Got set up with an installment plan,made a $38 payment one month ,but now they're wanting the full past due balance.I thought the installment plan was a monthly thing.What's the story?

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Replying 8 days later is not very useful. I spent an inordinate amount of time trying everything that I could think of including a phone directly to the modem. After nothing worked I returned the "new" modem to the store and got another new modem. T

user_cy09jv

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2 hours ago

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no phone service with new modem

I have no dial tone after installing new modem. I have tried all the fixes that the Chat bot suggests multiple times and tried installing a new cord to no avail. Both myself and my wife are elderly and need a phone line for safety. Our cell signal is very weak. Please help!

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Xfinity keeps asking me to return equipment they never gave me

Hello! I canceled my Xfinity internet services and returned my equipment to an Xfinity store. I keep getting emails/texts asking me to return a cable box/cable equipment, but I never had cable service and was never given a cable box or cable equipment. Pls help :(

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Billing

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Hey there, @user_sfr95, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with making changes to your services, and we are sad to hear you want to disconnect. Please send us a Direct Message with you

XfinityJeniece

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3 hours ago

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Stop service

Need to stop service ASAP! I don’t have access to a phone and moved so I need to stop service ASAP! Account number ends in [Edited: "Personal Information"] and my name is [Edited: "Personal Information"].

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No, I didn't receive any email or a credit from the representatives, the last one I spoke to last week did send me a email about the $20 credit. I feel as though I was lied too by first 3 representatives; I worked for a utility for 38 years and we wo

user_tryiq5

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3 hours ago

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Billing Dispute

My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be

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Hey there, @user_1xg9rj, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear you want to cancel. We can assist you with making that change. Can you please send us a Direct Message with your full name and your ful

XfinityJeniece

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3 hours ago

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Cancel Account [Edited]

I would like to cancel the account for [Edited: "Personal Information"].

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Greetings @user_ci2x2e, and thank you for posting your issue to the Xfinity forums, and thanks to you @EG for moving the post so that we could help with the issue, I hope you are both having a good day so far. You have come to the right place for inf

XfinityJeff

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3 hours ago

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Activating peacock

Unable to get info to activate peacock

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@user_4xes8n I can help you with account changes! Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:• Click "Sign In" if necessary&b

XfinityKei

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3 hours ago

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Cancel subscription

I’d like to cancel my Comcast.

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@user_pcci3m This is a great question. On page three of your Xfinity bill is where you would be able to locate your subscription for Peacock. Your bill can be located using or free Xfinity App. Our team can check for you please direct message me your

XfinityKei

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3 hours ago

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Peacock subscription

I need to know if I still get free peacock subscription

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user_2e0gjx Thanks for reaching out for help with moving your date for service start up. We can certainly help with getting it moved for you! Can you send us a direct message with your full name, name of account holder (if different), and servi

XfinityEricB

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3 hours ago

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Want to change my date

I need to change my date so I can get my cable turned on

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Hi there, @DanOfOrange ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a gamer I definitely understand your concerns regarding the issues you are experiencing. Please be assu

XfinityRichard

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3 hours ago

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How do I Report a Faulty Node/Server Causing Excessive Packet Loss?

Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u

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user_d1xoc1 Let's investigate this further to make sure everything is working properly and securely. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon

XfinityEmilyB

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3 hours ago

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Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

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Live agent

I made payment arrangements and paid the required 50.00 to have my service reinstated

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Customer Service

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Bury Line

Hi, I recently moved into a new residential property and did not have internet service available at the time of move-in. Xfinity sent a technician on January 18, 2026 to inspect the property. The technician determined that the existing cable was defective. He also advised that running an overland ca

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Customer Service

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