Xfinity Community Forum

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I already have with no reply. There is also an open ticket ECM0021625423 that has been open for over a week. Now they are threatening to turn my service off if not paid. I will not pay for something im not responsible for. Willing to take it to court

user_n9irv0

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2 hours ago

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Serial Number Mixmatch

Hi, I have been with you guys for years and my phone had gotten broken last year and I got a replacement sent to me. I tried to do any early upgrade and send the phone back in and you sent it back to me saying the serial numbers don't match when thats the phone you sent me. Now they are wanting me t

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60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan

Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.

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Customer Service

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We are experiencing the same problem on all tv’s. I spent almost an hour in chat with a “live” assistant this morning. He said he reset the system and that it would take a couple of hours to take effect. Still waiting…

user_gaqr64

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2 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Thanks for replying. I'm trying to figure out how to send a direct message. When I put in your username, I get a drop down menu of names but don't see "XfinityChristy." I am probably just missing an option to direct message somewhere.

fontdog

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2 hours ago

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Need a new main TV box.

After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha

Question

Samething here happening here, just started last night

aprilrein

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2 hours ago

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U

Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Same here, went through every suggestion. Still not clearing, even after a total refresh. Which wipes out the last watched, so I tuned back into the shows I watch, to see when I tried to clear them, it would work this time, but still not clear

aprilrein

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2 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

user_3qn4yq, Hello, and thank you for reaching out to Xfinity Support. You have reached the right place. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on

XfinityAngie

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2 hours ago

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Burying a cable

Xfinity put in a new cable one month ago. Since then I have contacted them 7 times to bury the cable. It is a tripping hazard as well as a landscaping hazard. I cannot get anything but empty promises. Does anyone have any advice?

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What is Comcast going to do to correct this problem?? Is anyone getting responses from Comcast??

robertg13

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2 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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pustovit1 Got it! We appreciate the feedback, as we are always looking for the best way to support our community. I'll be sure to pass along the feedback. Please send us a Direct Message with your name and User ID, so that we can assist you with your

XfinityKassie

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2 hours ago

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You CANNOT change Xfinity username yourself and moreover Xfinity violates European Union Laws by hardening account deletion.

You CANNOT change Xfinity ID username. In fact i cannot delete my Xfinity ID Account or my forum account even if i no longer need an account and don't have any billing accounts associated with my Xfinity ID account. They provide instructions via this link: Remove a Xfinity ID for a Manager, Member,

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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I cancelled my service two weeks ago and just billed again

After 45 minutes on the phone with an Xfinity rep, I finally got my service cancelled. I didn't see anything updated on the app or receive an email confirming this was completed. Today, I check again and still no change to my account and I have a notice of my next bill being due in June. I need some

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I cancelled my service two weeks ago and just billed again

After 45 minutes on the phone with an Xfinity rep, I finally got my service cancelled. I didn't see anything updated on the app or receive an email confirming this was completed. Today, I check again and still no change to my account and I have a notice of my next bill being due in June. I need some

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Customer Service

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Hi there @user_ap4cpz. Thank you so much for reaching out to us regarding your concern of changing your Wi-Fi password. You are in the right place and we are happy to assist you today. @EG, has provided you with two amazing articles to help you chang

XfinityRoberto

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2 hours ago

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wifi password is not working can I change it

Mr Charles [Edited: "Personal Information"] can you help me with that like right now

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Good Morning, @user_b39yrq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand the want for having consistent billing and reliable services. We would certainly hate to see you leave the Xfinity Famil

XfinityAdrienne

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2 hours ago

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Pricing

I have been a customer for 15+ years and I am sick of my bill going up. Your service has been terrible the past month with every single day there is outages with my internet and with my cable tv. I have a lot of friends that have switched to fiber now in my area and I am debating whether to do the s

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Change my seasonal plan to Internet access plan

A human would be nice. I need to change my seasonal plan to the internet access plan.

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Sign-In and Account Management

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@JakeTheArmyGuy depending on whether you are using an X1 TV box or Xumo TV box will allow for the uninstallation and reinstall of the app. Can you let me know what type of box using the links I've provided below: https://www.xfinity.com/support/art

XfinityThomasC

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2 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Pricing

I have been a customer for 15+ years and I am sick of my bill going up. Your service has been terrible the past month with every single day there is outages with my internet and with my cable tv. I have a lot of friends that have switched to fiber now in my area and I am debating whether to do the s

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Billing

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Internet down for 5 days with no resolution.

I have not been able to connect to Xfinity internet from Saturday and have reached out multiple times for resolution. The only date for a technician was on Wednesday May 13, 2026, from 8am to 10am central. After following up I got to know the technician is running late by 30 minutes. This has affect

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Your Home Network

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Fraud billing problem

Charged me way to much was riped off

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X1

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XB10 interfeeeing with my streamong

Hi, I installed my new XB10 late last week and suddenly, I was not able to watch some channels from my Roku account. I moved back to the XB8 and all the channels are available now. Additionally, I was having issues looking at my cameras with the XB10, which was fixed when I went back to the XB8. Sou

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Your Home Network

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ChromeLemming76, Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the concern with wanting to cancel the voice and streaming services online with no option, and wanting an easy option to make those changes. Yo

XfinityGabriel

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2 hours ago

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Cancelling plan

Wanted to cancel landline and streaming with no option online

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