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Hello Xfinity Seth, yes the portal shows duplicate incorrect text numbers regardless of which computer I log into the portal from. Happens on my home pc as well as my work pc on different network.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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user_vf6za3 We are glad to hear this has been resolved, and do appreciate your feedback about the overall process. We will use this feedback as an opportunity to improve in the future. Is there anything else we can assist with at this time? &nb
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
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$200 gift card signing incentive
changed to Xfinity about 3 weeks ago. They promised a $200 gift card upon signing for a 5 year no contract plan that was going to show in my email. Never received, or seen the $200 gift card.
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Network
Disable ipv6
Need to know my default gateway to sign in and disable ipv6
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Sign-In and Account Management
@XfinityVianney Hello, thanks again for replying. There seems to be a misunderstanding, I would just like the cabling to be disconnected from the restricted service box to be used for an OTA antenna, and that's it. Nothing to do with interior cable
Previous Customer Question About Existing Coax Line
I wanted to use the existing coax line that is run to my room, but it's connected behind the restricted access panel and not the customer access panel. I was searching on what to do and the answers vary, with the main answers being that Xfinity will charge 100 dollars as a service fee and label it a
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Urgent: Xfinity Mobile Unlock Issue – Conflicting Device Payment Claims & Double Billing
Hi Xfinity Team, I need urgent help resolving my mobile number unlock/transfer issue. I’m paying for mobile service with both Xfinity and another carrier, resulting in duplicate expenses. Xfinity claims device payments are pending, but my account shows the device is paid in full, and representatives
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Devices
Goo day user_le7tu0 👋 I'm glad you came to us with the trouble you've been having in getting your recently purchased Apple Watch activated and I'm sorry what you detailed for us has been your experience so far. More than anything we'd love to make t
Escalation needed
I purchased an Apple Watch from Xfinity. It has cellular ability, which is why I got it… however, when I try to activate the line on Xfinity. It fails everytime and customer service has been awful. They seem unknowledgeable, irritated, and happy to run the clock without finding a solution. I’m exhau
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Pathetic, incompetent, dishonest, disgraceful and uncaring. I’ve been promised calls from Support that were never made. I’ve been told repeatedly that my issue has been resolved when it hasn’t. I’ve had my support tickets closed out mult
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Thanks for responding. I do not recall if I applied or not. This is what I want to find out: I need to have my account checked . If I am not in the program, what would be the difference from what I currently pay? THEN I will apply.
California Lifeline Broadband Pilot
I have both Mobile and Internet plans with Xfinity, I am eligible for the program, under which I get $30 credit for the combination. I know I get a discount for my Internet plan, but AFAIK I am not in tn the program. I would appreciate it if a support person here checks and lets me know my status an
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Hey there, @user_75bc47, thanks for reaching out through Xfinity Forums regarding your HBO Max subscription. Your HBO Max subscription doesn’t necessarily include the same live channels as an Xfinity TV package. Are you looking for TBS, TNT, an
hbo max
I have HBO max just got it a week ago. How come i dont have TBS or TNT or any sport channel ?
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Service suspended despite Oct 28 payment arrangement — need a case opened
Internet suspended today despite a payment arrangement scheduled for Oct 28 — asking the digital care team to open a case.
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Customer Service
Hi, @user_ec7crv! Thanks for reaching out about your modem. @EG provided some awesome assistance and is correct that needs to be replaced. Were you able to swap that at your local Xfinity store or do you need us to set up a shipment for you?
WiFi router has no power.
I’ve tried resetting. I’ve unplugged every cord. Plugged the cord into a different working outlet and nothing happens. The white light doesn’t show. No light shows at all. Is it dead? Do I need a new one?
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How do I clean my tv remote that has developed a sticky coating ? I have tried soap and water
Cleaning a sticky remote control
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Customer Service
@EG thank you so much for moving this to the correct forum. Of all available options Home Device was only one sounded relevant. Much appreciated
Underground Cable Work
I requested service and when Tech came out I was told our area needed an underground cable run. Upon asking of the cable I asked if it'd be a big digging in my yard. They said no. It was almost two weeks and nothing. I called them, got the run around and then sent a text and they said within a week
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Hello user_uzewjw, and thanks for connecting with us in our community for help with your camera! Are you specifically trying to connect a camera tied to active Xfinity Home services?
Reconnect camera
Gone through all the steps to reconnect camera. When I hold phone next to the power adapter the phone goes out
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Cancel WiFi Service
My father just passed, he left everything to my brother, he is selling the house out from under me. I will no longer have a place to live next November. I need to cancel my WiFi service. I have been trying to cancel the service but keep getting the run around and sent to different departments, disco
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Devices and Equipment
Thank you for reaching out to us here for help, user_o7w9i6 - Let's take a closer look and troubleshoot this together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the t
My account member role got removed somehow and my email is gone!
I don’t know how it got removed but that’s what I’ve noticed my email quit working so everything that ive logged into in my life everything I need 2fa to get into I can’t because my email is just gone. Called xfinity they said they can’t help me! IM A 20 year customer with them and my monthly bill k
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I just got home, checked and it's working again. To be honest, this is very frustrating. I did nothing and magically it works again. I wasted money on buying a Firestick because after speaking with 10+ people Thur thru Sat and a tech coming out on S
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
Question
Hi there, @user_f2j8s7! Thanks for taking the time out of your day to make a post. I am sorry to hear the packet loss has persisted. I can help to move things forward from here. We will check on the maintenance ticket and for any construction tickets
XfinityRay
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Packet Loss - No Resolution
For the past 1.5 months my household has been dealing with a lot of packet-loss. We get roughly a consistent 2-3%. This can become extremely troublesome if in video calls, voice calls, gaming or anything that requires a real-time connection. You'll notice a lot of voice dropping and connection issue
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