Xfinity Community Forum

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Why can't I get into my?

user_1npym1

commented

2 hours ago

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comcast.net

why can i not access my comcast.net email

Question

user_ut8fi0 thank you for using the Xfinity Community Forums page to reach out today. Are you able to share your answers to the questions provided by Again?

XfinityMarcus

commented

2 hours ago

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New Xfinity Mobile User - Terrible Customer Service and phone service

I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service

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Network

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user_rgdval. I'm sorry to hear about the accident, and I can certainly understand your concern, especially if you've been unable to obtain the insurance information needed to move forward. While we don't have access to vehicle insurance records here

XfinityDilary

commented

3 hours ago

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Car accident

I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g

Question

Sorry that you're hitting speed bumps getting those permissions transferred over. You can find steps to manage user roles on your account here:https://www.xfinity.com/support/articles/primary-and-secondary-accounts

XfinitySean

replied

3 hours ago

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Trying to activate Peacock Premium but says it's linked to another account

I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior

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I already did this and attached photos as well.

user_wyhzez

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3 hours ago

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Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

Question

@user_wyhzez, thanks for confirming. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon

XfinityAbel

replied

3 hours ago

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Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

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I am getting 3 different messages that I have sent to your customer service agents multiple times I am completely disgusted with the service or lack thereof I am getting from you. This should be an easy fix for you know that I have the right box whic

user_tfbayv

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3 hours ago

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DVR NOT WORKING

Just got my install yesterday and my DVR is still not working. I tried messenger provided my information and I never got a response from the rep after 10 minutes. Hoping I didn't make a mistake switching providers.

Question

Hey there, @user_mxzx0a, thanks for reaching out through Xfinity Forums regarding your Network password. Here is a link with the details to view your password, https://www.xfinity.com/support/articles/view-change-wifi-password. Let us know if this he

XfinityJeniece

commented

3 hours ago

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Computer Internet access

I purchased a new computer. In the process of getting Internet access they asked me for a password. I've been told this is the password used when I initially set up the account with XFinity. Is that available somewhere ? I do not have it or more like I misplaced it. Your assistance will be greatly a

Question

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I’m having the same issue on my gen 2 Apple TV. The irony is that I previously had Xfinity years ago and this is the very same Apple TV I used then with no issue. After scrolling through the comments I’m inclined to agree that it’s a push to make the

user_72qh8m

commented

3 hours ago

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High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)

I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th

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Closed

Car accident

I was in a car accident with a Xfinity van yesterday the driver was not carrying the insurance information. I was later called by the local PD with the name of an insurance but no policy number. The insurance company has not found them in their system. I haven't found a phone number for xfinity to g

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Customer Service

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TERRIBLE WORK IN SWEETWATER, MIAMI

They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install

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Getting Started

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These cables are the braided steel support lines (guy wires) that strap support the pole to the ground. My service runs down to my home from the cable on the opposite end of my property line.

user_wyhzez

replied

3 hours ago

to the conversation:

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Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

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Paramount +

Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.

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On Demand

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Direct message page

I’m a Diamond member snd cannot activate Peacock Premium. The link tells me I am not eligible. Please help.

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Channels and Programming

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@XfinitySean I tried doing that, but I am the primary account holder on the previous address account. I tried transferring this to a different person on my account under the Permissions section, but there is no link to do this. How can I transfer t

user_2kgnkg

replied

3 hours ago

to the conversation:

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Trying to activate Peacock Premium but says it's linked to another account

I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior

Question

@user_wyhzez thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with relocating the lines. Are these cables that provide service to your home, or are the running from one pole to another?

XfinityAbel

commented

3 hours ago

to the conversation:

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4

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Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

Question

U

Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir

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Customer Service

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I'm currently experiencing a hostile takeover through your internet.

There is a massive security breach here. we need a new IP and possibly a technician to come out here. This has been going on for 3 months now and I've tried to reach out to no avail. I've been stuck in a sandboxed tablet, phone, etc. it's getting out of hand and the threat only grows worse. We truly

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Your Home Network

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Community Best Answer

Thanks for working with our team to get Peacock linked to the correct email address, @user_of18a6! Our community will always get your concerns resolved and is a great resource. The Xfinity app also has different aspects of your account at your finger

XfinityRay

commented

3 hours ago

to the conversation:

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Need help getting Peacock to work with my Xfinity preferred email

I need some sort of reset or something to occur that will make my diamond level perk work with my gmail address. My Comcast account has “[Edited: "Personal Information"]@comcast.net” as my Comcast email address. That email address was deleted/disabled last year due to inactivity. I use a gmail addre

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