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My account says Up to 0 lines on device payment plans undefined Up to $0.00 on device payment plans. If going off payment history 0 shouldn't be correct
So disappointed
I have been a customer since 2021. Im even a platinum member what ever that means. I have purchased 4 Samsung phone all paid in full through the payment plan. The lasted fold 5. Well I wanted to get the 26ultra. And was told no. Keep in mind I was late maybe 3 times in 5 years. My history obviously
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Concern moved here to the Home Networking help section.
My system is only giving me ipv6 addressing and my network is not working
My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.
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Yes, the issue has been resolved now. I’ve tried calling and using live chat multiple times over the past few weeks without success, so I really appreciate you looking into this and escalating it. I’m all set now. :)
You'll need to make a payment in person???
I’ve been a customer for over five years and have always been able to make payments online. However, this month when I try to pay online or through the mobile app, I receive a message saying, “You’ll need to make a payment in person.” Could you please help me understand why this change has occurred?
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@XfinityRay Thank you everyone for letting me know about Hulu going through Disney+ permanently in the future. The issue I am having is that the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my other to boxes the
The trouble I am having is I cannot login into Hulu through the application. I have been at this for several days.
I was able to activate the gig bundle (Disney+, Hulu and Peacock). The trouble I am having is I cannot login into Hulu through the application. I must go through Disney+ and select the Hul menu. Additionally, the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my ot
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My bill
Yes I’m just want everyone to know how horrible Xfinity is as a carrier they are a den of thieves. I paid my last phone bill with them and move on this morning I woke up they had taken $33.00 off my card I left with a clean slate because that’s just who I am as a person I don’t leave messes behind I
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Billing
Praise for Support person
Yesterday I worked for quite a while with Vince trying to resolve issues with my TV not connecting. Vince was patient with me since I’m not technically savvy. He never waivered from being very calm, polite and helpful. If I ever have another issue I would hope I get him to be my support person. Than
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Xfinity Compliments
My system is only giving me ipv6 addressing ... How did you determine that?
My system is only giving me ipv6 addressing and my network is not working
My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.
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jal1959 What you’re describing usually happens after an update when the contact groups are still there on the backend, but the option to view or edit them isn’t showing properly in the current interface. Since
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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Are you using an Xfinity-rented gateway device or your own equipment ? Make(s) / model number(s) ?
Xfinity is limiting my speed
About a month after upgrading to the 5 year 2 GB plan. Xfinity has severely throttled my speed. I am capping at 500 Mbps which is lower than what I was getting when I had a 500 Mbps second plan. What’s the point of offering the plan. Totally disappointed.
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Nope. I use regular Comcast Xfinity for all my emails. I have changed nothing but the groups have disappeared under the Address column.
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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@user_hn6dhp Thanks for reaching out to us, we do apologize for any inconvenience you're having with your residential services. Go ahead and send me a direct message including your first and last name incomplete service address and I'll be able to
Day 3 No Service - Xfinity Admitted Billing Error but Refuses to Restore Service (Case #[Edited])
I’ve been a loyal customer for 5 years (formerly Diamond status) and I’m currently on Day 3 with no internet. Xfinity’s Executive Specialist Team (Case #[Edited: "Personal Information"]) already emailed me and OFFICIALLY ACKNOWLEDGED that my evidence for a missing $400 credit is valid. They caught t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Poor Service/ Communication during OUTAGE
I am beyond frustrated and honestly shocked by the complete lack of reliability and communication regarding this outage. I was given a restoration time of 2:05 AM. It is now significantly past that time, and service is still not restored. This is not a minor delay—this is a complete failure to meet
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Some things you could try if they apply; In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/reconfigured. A
Intermittent Internet Drops, and High Upstream Power 50+dBmV on multiple coax outlets tested.
Hi folks I have noticed over the last few months my internet signal has been dropping out with increased frequency. I have an older Motorola MG7315 Modem but it has been working fine for a long time. I have looked at getting a replacement but wanted to do a little diagnostics first. Since I have had
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@FTD @XfinityAlyssaA Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi
Intermittent Upstream Impairment – Repeated 16-Event T3 Timeout Clusters with Post-Event Degradation – Requesting Plant Escalation
Hi, I’m requesting escalation beyond standard troubleshooting for an ongoing upstream issue that has persisted for over a year across multiple service visits and modem configurations. Summary of issue: I am experiencing intermittent upstream communication failures, confirmed by clustered T3 timeout
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Someone to tell me why my bill this month was $19 and change vs $2.00 that is what it’s supposed to be with me on vacation
Description is above
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Billing
Good morning @user_r42ife, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for your mobile service, but you have come to the right place for assistance
XfinityJeff
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3 hours ago
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My bill
Yes I’m just want everyone to know how horrible Xfinity is as a carrier they are a den of thieves. I paid my last phone bill with them and move on this morning I woke up they had taken $33.00 off my card I left with a clean slate because that’s just who I am as a person I don’t leave messes behind I
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