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If this is the case Comcast owes me money as I have the complete sports package! Ridiculous!
NFL network and Red Zone Gone!!!
Seems we have lost NFL network and Red Zone (Oh No) Anybody know anything about them coming back?
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Same issue as Diamond
Xfinity Rewards Free Movie Not Appearing on Rewards Page
I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appe
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tv is a Sony bravia 8 II 4k oled bought last September. casting devices are a Samsung galaxy s7 plus tablet (fairly old) and Samsung galaxy s24 phone.
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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Hi there @user_1dmza2! We appreciate your feedback, and I completely understand, I'd feel the same if I was in your shoes. You deserve a reliable, consistent connection at all times. When you experience the drops of service, is it listed as an active
Cape Cod Outages
Our Internet connection drops every night for 20-60 minutes. This level of "customer service" is not remotely acceptable. Either do not offer service in our area or provide the service. Make a decision.
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Xfinity prepaid card
My Xfinity prepaid card is not working. I have activated it and added it to my account. I have tried using it on various platforms and nothing works. It is not expired. I have tried contacting customer support and they are not able to help
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Billing
Move
I just moved to my new home and don’t see any outlets to plug WiFi box cable into
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Your Home Network
Paramount plus
I signed up and paid for Paramount+ showtime through xfinity. But I can't get into any paramount plus movies and t v series.
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Channels and Programming
Hi there, @user_gq8sjg! Thanks for reaching out about the HD channels being pixelated but the others working fine. There may be a signal problem causing this. The SD channels do not need as much bandwidth and the 4K channels are internet channels (IP
X1 pixelation in HD only
I have 3 channels of Fox for World Cup: SD, HD, 4k. SD is ok, 4k is ok, HD is heavily pixelated, glitchy, and buffers. Why? I upgraded tv box, hdmi, and coax with no improvement. Reset box several times with Xfinity agent chat. Most other HD channels pixelated. Why HD broken but not 4k or SD?
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@user_3shbtt thanks for confirming, I'd like to do everything I can to help, please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if nece
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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@user_ix5gxr were you able to get it canceled? How’d you do it?
I need to cancel my service
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
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Greetings, user_9nftcn! Thanks for bringing your billing issue to our attention. I understand how important it is to have a clear understanding of your total monthly bill increase. You can review a guided tutorial here at Understanding Your XFINITY B
Xfinity bill increase question
I just noticed my bill is set to increase next month to $144 from $104 that I have been paying each month since setting up my plan and wanted to know the reason for the increase or whether this is an error of some sort.
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It was self-install. Tech support via app chat re-provisioned my gateway, but it didn't help.
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Hello @cathlyndaly! Thanks for posting on our community page. What type of billing issue are you having? Our Xfinity Assistant can help assist with billing concerns as well. Access the Xfinity Assistant from here:https://www.xfinity.com/xfinityassist
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
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Hello @user_3shbtt, thank you for reaching out on our community forum! Were you able to connect with tech support over the phone or did a technician come to do an installation?
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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I have had the same issue.
user_h5p255
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6 hours ago
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Xfinity Connect page suddenly changed to "OX"
I access email through Xfinity Connect on my PC, via Chrome. Today I opened that tab, which had been left open from the previous night; I don't remember whether or not I refreshed it. It had a completely different format and the letters OX at upper left. When I opened Xfinity Connect in a different
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