Xfinity Community Forum

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I was able to contact the support line and he got us covered as farcas canceling our service. Thank you for the speedy response!

user_u1pmhs

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7 hours ago

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Xfinity Support / Cancel Service

Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.

Question

Thank you for reaching out to our team. Though we hate to lose you as a customer, I will be happy to assist you with that request. Can you send me a direct message with the full name and complete address for your service? To send a direct message [p

XfinityJohnG

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7 hours ago

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Xfinity Support / Cancel Service

Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

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U

Xfinity Support / Cancel Service

Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.

Question

U

Closed

Xfinity Support / Cancel Service

Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.

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Customer Service

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user_03d7wl Thank you for reaching out to us here today with your questions. You can find instructions for requesting a credit to your Xfinity account at the following link https://www.xfinity.com/support/articles/credit-xfinity-assistant

XfinityBrianH

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8 hours ago

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U

Live chat agent

Credit request on current tv/internet bill

Question

U

Did you get your replacement phone yet?

user_1znu1w

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8 hours ago

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U

Empty iPhone Box Delivered / Unacceptable Customer Burden

On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach

Question

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The same thing happened here. FedEx delivered empty box of iph and didn’t even ask for the receipt signature but in FedEx app said I signed it . Now xfinity is asking for police report. Just gave three business days to reply to them. This is very ver

user_1znu1w

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8 hours ago

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U

Empty iPhone Box Delivered / Unacceptable Customer Burden

On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach

Question

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@XfinityJamesC Hi I had this same issue, can I send you a message some how so you can help me?

user_kicahr

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8 hours ago

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J

Can't get return label sent to correct email address

I upgraded my phone at an XFinity store last week. I needed some data off my old phone, so I took it home. I was supposed to get a return label by email. I never got one. I spent 4 hours Sunday explaining this to 5 different people multiple times. They sent the original return label to my comcast em

Question

@MikeinCali Please also post the upstream power level values.

EG

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8 hours ago

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M

Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

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Live chat agent

Credit request on current tv/internet bill

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Billing

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Hey @user_bus2fe ! Having a look on the interwebs, I came across this article that might help: XRE-03059I know you said you restarted your modem, but this article says to restart or unplug your TV box for 2 minutes then plug it back in. I hope this h

SolutionSpotter

commented

8 hours ago

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Xre-03059

I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

8 hours ago

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U

T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

Question

user_vysijb Thank you for bringing this issue to our attention so we can work together and find a solution :). Is this happening when you watch Fox News at home on your cable box as well, or does it only affect the Stream app? Do you notice the same

XfinityEmilyB

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8 hours ago

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U

Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

Question

AFAIK, you can't connect a third-party device directly to a Comcast provded ONT. You must use their gateway. They use (DPoE) Docsis Provisioning over Ethernet protocol for management and authentication. Google for more info.

EG

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8 hours ago

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U

Switch from provided router/modem to my own

I tried going through Tier 1 support to reach Tier 2 or Advanced Repair to see if the CPE MAC (or maybe a different provisioning profile?) could be released. I have my own device that I want to connect directly to the Nokia ONT (or ONU), but Tier 1 can’t escalate to Advanced Repair unless their syst

Question

Greetings @user_1efm16, and thanks for posting to the Xfinity forums, I hope this message finds you well. Thank you @EG for moving the post, so we would see it. I am sorry to hear that you are still getting bills for the account after you canceled th

XfinityJeff

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9 hours ago

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Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

The MoCA signals go through the coax cable along with the regular internet signals. Only it is at a different frequency range.

EG

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9 hours ago

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U

XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

Question

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Can you elaborate the issue? I was told by support that they were seeing some T3 timeouts and it seemed to have to do with very old enclosure on the side of the house and the tech installed weather-resistant coupler. I don't know if that addressed th

user_4a1oy2

commented

9 hours ago

to the conversation:

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U

T3 timeouts

I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.

Question

U

All I want to do is Upgrade my Flip Phone on my xfinity mobile account. I do not need anything else. Because Xfinity Mobile is NOT compatible to most phones and yet xfinity mobile wants to to upgrade your plan or buy a watch which I don'

user_l0bb0p

commented

9 hours ago

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Xfinity Mobile site won’t let me upgrade phones

When I go through and add one phone to my cart and try to add a second one, the page refreshes and says it can’t be loaded. Been trying for 5 days now.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

0

U

Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

U

Accepted Solution

Closed

Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

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Customer Service

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