Xfinity Community Forum

Trouble connecting to 2.4 GHz network with XB8 gateway

I recently purchased a Tractive dog collar that requires a 2.4 GHz network. When attempting to find a network with this device it does not pick up up my home network. I've tried contacting Xfinity but their support is less than helpful. I have tried to disable the 5 GHz band within the admin tool in

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Your Home Network

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Also - if i have to try and manage the wifi users and devices in my home from the website how is this achieved?

user_wqi8uw

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2 hours ago

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server access denied on xfinity app

I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein

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@user_bh84vr Are you able to manage the other subscription? If you have canceled that subscription already it will be active until the end of the billing period as it does not prorate.

XfinityDena

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2 hours ago

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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Scripps shut down

I appreciate xfinity position however I signed up for locals stations and am not getting what was purchased/promised. I urge you to find a quick solution to the problem of not having local channel 7 in Denver.

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Channels and Programming

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Need to Cancel Existing Account and sign up as new customer to get better rate.

As an existing customer I am paying $100 for 1 gig internet, but I saw a deal for same internet for $60. I called customer service several time. Each time they told me the only way to get the deal is to cancel my existing service and start as a new customer. There should be a better solution for exi

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Customer Service

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Is this forum monitored by Xfinity and is so how long does it take for a reply?

user_v43rek

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2 hours ago

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MTR show latency in trace to my Miami Virtual Machine

I run a VPS with Vultr in Miami data center which host a Amateur Radio Digital Voice Reflector. I am experiencing reported voice drop outs from many users. I have contacted Vultr and they have tracked it down to a Comcast point in Miami. I am including the MTR from my office to the Vultr VPS. Any he

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match competition to avoid canceling?

I have been an Xfinity customer since 2002. I love my internet service. But I am currently paying $80 per month for 300 mbps internet service. Gateway Fiber just offered me Fiber 600 mbps internet for $75 per month. Like I said, I am very happy with Xfinity and do not want to switch. But I am curren

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Billing

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@XfinityKassie Wow so your really going to sit there and tell us with a straight face no one knew the contract was ending? If no one knew how were you in negotiations which ultimatly failed?

user_vbpd51

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2 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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And how is your contract expiring our problem? IF we fail to pay you then you turn off or suspend our services, but what happens if you dont live up to your end of the contract? Stop reading from level 1 tech guides when giving responses to users on

user_vbpd51

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2 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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I am receiving statements from Verizon for my phone.watch and I Pad. Is this correct?

user_bfnu44

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2 hours ago

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Billing question

I have a question about the charge on my most recent statement

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@user_8b6bc1 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with getting the account reactivated at the location you're still in.

XfinityJustinC

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2 hours ago

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Internet Service Moved to Early

I’m moving to a new location April 10th and set up my plan to switch to the new location on that day. However, my internet at my current address has been shutoff and I was given a notification that someone was being sent to the new address today to install equipment. I’m not there to let them in to

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@user_3caece Have you checked other folders such as the trash? They could be popping into there if something is getting flagged in the email. We would recommend checking your filters and setting one up for that specific sender if you do not have one

XfinityBradM

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2 hours ago

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Not receiving emails to my comcast Inbox

I am not receiving banking alert emails sent to my comcast emails address. I am receiving them in my other email domains. They are not in my spam and i have received emails from the company in the past from other email addresses.

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@BruceW to illustrate how [Edited: "Language"] Comcast is, I've been having a chat with someone in "Office of Tom Karinshak", using a two month old email string that I had with them. I was told that the page still existed and was at https://www.xfin

plumld

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2 hours ago

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Page for ASK TOM KARINSHAK

I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (mi

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Hi there, @Rosedale1! Thanks for reaching out to us here on the Community Forum. While we understand there is frustration over this situation, specific channels aren't locked in on agreement and subject to change. This programming is currently unavai

XfinityFrank

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2 hours ago

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Loss of ABC - Refund Expected

When will I receive a refund and or credit to my account due to Xfinity no longer honoring our contract by not providing access to ABC. I'm not going to purchase an antenna, Hulu or anything else. I am already paying you people for this network.

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No Dial Tone after modem swap

New modem swap. No dial tone. Followed troubleshooting of port assign, wiring, reboot, direct phone connect, no change. After being on hold for a long time, got a support tech on line. He tried for over an hour with no success. He agreed to call me back today at 1030 Eastern time., to continue worki

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Home Phone Service & Equipment

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This is handled so poorly. In order to stream at work I cant use my X1 account, I would need to buy the streaming package for an additional 20 dollars even tho i am already paying. Xfinity has it locked out on the Xfinity app if not on WIFI. Get your

user_vbpd51

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2 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Hello! I'm so sorry. I didn't get a notification of this response. I'm attaching screenshots from the Xfinity side. This was on xfinity.com/yoursubscriptions I tried clicking the Activate button this morning and I let me complete the activation but

user_bh84vr

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2 hours ago

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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Hi user_n4jhcm! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I absolutely understand the need to have a manageable bill, and we can help. To assist you with mak

XfinityAmira

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2 hours ago

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How can I have TV and Voice services removed from my plan?

I have been a loyal Xfinity customer for over 9+yrs and I would like to have both TV and Voice services removed. It is too expensive at this point. I ONLY WANT INTERNET/WIFI services.

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Hi there! Thanks for taking the time to reach out. We are sorry to hear you would like to cancel, but our team can help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Pl

XfinityAirelle

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2 hours ago

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Cancel service

I would like to cancel my home internet service

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dlwo Good morning! We appreciate the feedback as we are always pushing forward to improve our customers experience with our products, services, and support channels. Sometimes these agreements end without advance warning depending if an agreement can

XfinityKassie

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2 hours ago

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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