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Payment issue.
My bank account has been stolen an trying to make a one time payment for the 28th of December as I don't have any money in bank for automacticpayment
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Billing
Hello, @user_e7z1tl thank you for taking time out of your day to reply to this post. I know how frustrating it can be to receive unwanted calls. Have you by chance filled out the form to stop receiving marketing calls from Xfinity? https://pc2.mypref
I have gotten over 100 calls from 888-934-6489
Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o
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@Cevica Thanks so much for reaching out to us and creating a post on our Xfinity Forums. I'm sorry that your phone did not automatically unlock as expected. I would be happy to help out with making sure the device is unlocked and fully available to y
Phone Unlock needed
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
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Same here. Endless calls from 8889346489
I have gotten over 100 calls from 888-934-6489
Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o
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Good morning @thewed, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the service issues you are experiencing, especially during the holidays, but you have reached the righ
Service outage
[Edited: "Personal Information"] To Whom It May Concern, I am writing to formally express my disappointment and frustration with the ongoing outage of my Xfinity internet, cable, and phone services, which began on Christmas Eve and has continued through today. Experiencing a complete loss of essenti
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Phone Unlock needed
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
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Devices
Hello! Thank you for reaching out to us and letting us know about the low-hanging line. We also see your Direct Message. In the future, please wait to be invited to send a DM. We mention this due to our Forums Guidelines, and it is a violation to sen
Low hanging wire
Hi there is a low hanging wire at a property that manage and trucks cannot access the property we need it raised please
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Service outage
[Edited: "Personal Information"] To Whom It May Concern, I am writing to formally express my disappointment and frustration with the ongoing outage of my Xfinity internet, cable, and phone services, which began on Christmas Eve and has continued through today. Experiencing a complete loss of essenti
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Customer Service
Low hanging wire
Hi there is a low hanging wire at a property that manage and trucks cannot access the property we need it raised please
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Customer Service
@user_fas4d8 thank you for the follow up, with the freezing issues still occuring I'd like to continuing investigating and had a few questions when you have time to answer: - Have your cleared the cache/history on your Roku stick? I did find th
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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@user_b3w2tr I would be more than happy to help find a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have
Devices can't connect to new 5ghz speed wifi. Help
I just got a new upgraded wifi gateway and am now on a 5gh speed. Of course, none of my devices besides my phone and tv are compatible with it. Has anyone found a solution to this issue? Has anyone figured out how to split the network into 5gh and 2.4 gh? this is a massive pain!
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lk_cr_1 Hello! Thank you for reaching out to us here on our Community Forum. You can still make one-time payments and have Auto Pay enabled, as long as you don't disable Auto Pay, the discount should continue to occur month after month.
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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yes. It continues to freeze for me when I'm using my Roku stick and xfinity streaming. I've removed and re loaded the xfinity app. I've refreshed my roku stick install. It's only happening with Newsmax. Fox News is fine.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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When will you add passkeys to my email account? ... Never. Comcast/Xfinity is in the process of closing down its email servers and migrating customer addresses to Yahoo.com. You'll still have a Comcast.net email address, but you'll have to login to
BruceW
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Adding Passkeys
When will you add passkeys to my email account? I use this address and Xfinity only since I like your email platform. We have moved out of the Xfinity area but still intend to use it and have used since moving 7 years ago. However I have had my email compromised and taken over with no safeguards to
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