Xfinity Community Forum

Oh, no @user_vtk86y! I’m really sorry to hear that your equipment was damaged by lightning! You have a couple of easy options to get this taken care of: Visit an XFINITY Retail Store to swap out your gateway. You can find the nearest lo

XfinityAlyssaA

commented

5 hours ago

to the conversation:

0

U

Router

Hi, my router got hit by lightning and I need a new one.

Question

U

This is ridiculous. I can’t watch any NBA games on NBC because of the dispute with Scripps. How is Comcast going to compensate me?

user_w1vafs

commented

5 hours ago

to the conversation:

0

U

When are we getting NBC back??

How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW

Question

Thank you for confirming. We can take a closer look at the account to help get this issue resolved for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private")

XfinityRaf

replied

5 hours ago

to the conversation:

0

U

Activate Peacock

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

Question

U

our xfinity box is old and will not support our MLB subscription

we cannot watch our MLB extra innings subscription because our old box will not go to that chanel.

Question

•

Customer Service

7

1

0

Rodavlas29 Thank you, and outside of the app, if you use the URL provided that is not a hyperlink, does that also get you an error? Are you at home using your Xfinity home wifi connection?

XfinityAmandaB

replied

5 hours ago

to the conversation:

0

R

Error

I still get the error after cleaning the cache Webpage not available The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-09db45f8429c473c882a3077a773f2c4&activity_id=dd63d6cd-e57c-48a5-ae3f-5d45acf974b4 could not be loaded because: net::ERR_HTTP_RESPONSE_CODE_FAILURE

Question

Good evening @user_oxtxz8, and thank you for reaching out to us on our Community Forums regarding your TV connection issues—we appreciate you letting us know. I understand you’re having trouble connecting your TV to the internet. To help

XfinityAlyssaA

replied

5 hours ago

to the conversation:

0

U

How do I get my wifi to reconnect to my tv

I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2

Question

U

Router

Hi, my router got hit by lightning and I need a new one.

Question

•

Sign-In and Account Management

6

1

0

U

I have only ever had 1 email address associated with my Xfinity or my Peacock accounts. I have had the same email address since college and it is the only one I've ever used in either instance.

user_lgoxi5

replied

6 hours ago

to the conversation:

0

U

Activate Peacock

I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe

Question

U

What is Xfinity's policy regarding how long it will wait before sending an unpaid bill to collections?

We discontinued our Xfinity mobile and internet service on February 9, 2026. Apparently there was a bill generated on 03/14/2026 for an early termination fee. That bill was never sent to me. I received a bill on or about 04/16/2026 for $159.00 for the same charge as the March bill. I have not paid t

Question

•

Billing

7

1

0

U

@XfinityJosephA if Xfinity was doing all they could to provide the best viewing service Xfinity would have prepared their customers for this BIG change to their channel lineup. It’s unconscionable that absolutely no advance notification was provide

user_8fmh3w

replied

6 hours ago

to the conversation:

0

Lost wmar local abc channel in carroll county Maryland.

Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i

user_bhjwnq

commented

6 hours ago

to the conversation:

0

When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

U

As if any of that actually works.

user_1fd0i4

replied

6 hours ago

to the conversation:

0

U

Xfinity NOW duplicate billing

I moved addresses and needed new Internet at the new address. I navigated to set up new service and entered the address for the new address, but instead it set up a second service to my old address. How can I fix this issue and get Internet at my new address?

Question

Hey there, @user_1fd0i4, thanks for reaching out through Xfinity Forums regarding your NOW services. You can manage your subscription online. Here is a link with the steps: https://www.xfinity.com/support/articles/manage-now-subscriptions.

XfinityJeniece

replied

6 hours ago

to the conversation:

0

U

Xfinity NOW duplicate billing

I moved addresses and needed new Internet at the new address. I navigated to set up new service and entered the address for the new address, but instead it set up a second service to my old address. How can I fix this issue and get Internet at my new address?

Question