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user_eb9r4c Welcome to our community forum! Thank you for reaching out so we can make sure you're able to process payments conveniently online. Are you seeing a similar error when you try to process a payment through the Xfinity App? What browser are
FIX YOUR WEBSITE
You're an ISP, why is your website the most inept piece of garbage? Been trying to pay you for over an hour. Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue. Unreal.
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It’s too late to do anything about it now the game is over.
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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@hwkn My team can look further into this on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "di
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Good evening @user_16eecb and thank you for reaching out with your international roaming charge issues and sharing your experience, we appreciate it. I'm sorry to hear about the frustrating experience, this is definitely not how we want our customers
Unresloved charges and billing issues
To Whom It May Concern, I am writing to formally file a complaint regarding ongoing and unresolved international roaming charges on my Xfinity account. Despite multiple phone calls, repeated assurances from your representatives, and my long-standing relationship with Xfinity, this issue remains unre
Question
user_jx2kce Was this fixed for you?
Wicked for good is only playing in spanish
I purchased wicked for good, and it will only play in Spanish. I have checked all the language settings and unplugged the box a couple of times. It won't change languages even though everything I can see says it should be in English. How do I get it to play in English?
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FIX YOUR WEBSITE
You're an ISP, why is your website the most inept piece of garbage? Been trying to pay you for over an hour. Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue. Unreal.
Question
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Billing
The Broadcast TV fee is an itemized charge on Limited Basic and legacy Xfinity TV tiers and based on the costs of providing the local broadcast stations that Xfinity carries on cable systems in each area. These costs include fees that broadcast stati
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Accepted Solution
Just to close things out, Xfinity did finally decide that our service was out (along with about 2000 other people). Unsurprisingly it was a consequence of the storm and it was eventually fixed. I really don't have a gripe about the time it took them
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
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Perfect, was there anything else we could do to assist at this time?
Vantiva Device
I have no clue what a Vantiva device is, would anyone know why it might be connected to my wifi?
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Unresloved charges and billing issues
To Whom It May Concern, I am writing to formally file a complaint regarding ongoing and unresolved international roaming charges on my Xfinity account. Despite multiple phone calls, repeated assurances from your representatives, and my long-standing relationship with Xfinity, this issue remains unre
Question
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Customer Service
Tried all the tips listed. Finally contacted Xfinity support via phone and they determined the the box was faulty. Exchanged it at Xfinity store. Problem solved
Select button and voice commands do not work
Have XR15 Xfinity Voice Remote. The select/ok button and voice function do not work. Neither functioned with my original remote or a new one I just picked up at the Xfinity store. Cable box recognizes other buttons- Guide. Xfinity. Page up/Down. numbers. Channel. Swapped batteries multiple times. Po
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The xfinity stream app on the samsung tv is terrible considering how much money they charge it should definitely come free with internet it is horrible I thought I was the only one experiencing this how can a company who brags about having the best i
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
Question
Attempted all the above. After discussing issue on phone with Xfinity tech support they concluded the box was faulty. Not the remote. Exchanged box at Xfinity store. Problem solved
Select button and voice commands do not work
Have XR15 Xfinity Voice Remote. The select/ok button and voice function do not work. Neither functioned with my original remote or a new one I just picked up at the Xfinity store. Cable box recognizes other buttons- Guide. Xfinity. Page up/Down. numbers. Channel. Swapped batteries multiple times. Po
Question
Comcast is using this as a sleazy way to up your monthly cost despite promising fixed costs when you agree to a contact. Comcast's costs aren't going by anywhere near what they increase your bill by. There are class action law suits alleging f
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
Question
homerdog_99 Thank you for keeping us posted. Please respond to that text saying the issue has not been resolved. That is the best path to be connected with our Tier II Advanced Support team, and they will work with you until they find a resolution.&n
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
BIslander - We’re here for you and want to make things right. Could you share a bit more about what you’re experiencing so we can better assist you?
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Thank you for confirming it's not your home network @Convice. Are you having trouble with any other apps? Can you also confirm if this is happening on multiple devices or just one?
Play Store downlad routing issue
Looks like this is an issue, again. Certain Play Store download traffic is getting stuck in a loop on the Xfinity side. Is this already being addressed, and if so, is there an ETA on it being fixed? Same issue as described here (and elsewhere, including several posts on Xfinity forums): https://www.
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Just got a text saying issue resolved. Not even wasting time replying letting them know it's not fixed. Don't want to deal with another agent trying to sell me services.
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Agree, Comcast so inefficient on handling issues. How many employees jumped on here asking same questions. There's another thread on this also. I was on a live chat with an agent and he was more concerned about offering me new services.&
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Good evening @user_uwu5fe and happy New Year! I see that you purchased Wicked but it's only playing in Spanish. Is it playing in English yet or is your issue still occurring?
XfinityAlyssaA
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Wicked for good is only playing in spanish
I purchased wicked for good, and it will only play in Spanish. I have checked all the language settings and unplugged the box a couple of times. It won't change languages even though everything I can see says it should be in English. How do I get it to play in English?
Question