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Unresolved Equipment Return & Collection Issue - Formal Complaints
We have been trying to resolve an equipment return issue since 2023. The equipment was returned, and we were told multiple times that everything was resolved. Despite that, we’re still receiving billing notices and are now being contacted by a collection agency for a balance that isn’t valid. We’ve
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Customer Service
Canceled service
Hi I canceled my service but they didn't mention returning equipment. Do they automatically send a box to return?
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Your Home Network
Charged after account has been closed
I canceled my account last January but I've been charged every month. I've been calling customer service and they can't solve my issue, they assure me every time that I won't get charged but still, next month I get charged.
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Billing
Received real email for xfinity order has been shipped, didn't order anything.
I did not make an order but now I have an email saying my order has shipped and I have to charges for shipping on my upcoming charges tab.
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Customer Service
Issue with Peacock Activation - StreamSaver and Diamond Member Conflict
I am having a provisioning issue with my Peacock account after adding the StreamSaver bundle. My subscription hub says information is unavailable and I cannot upgrade to ad-free. I am looking for assistance from an Official Employee to manually refresh or unlink my entitlement.
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Customer Service
I, too, expect the following: An immediate prorated credit for the loss of Scripps channels A reduction in my monthly bill for as long as these channels are unavailable The option to change or cancel my service without any penalty due to this red
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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It is connected to an ORBI RBR750 Netgear Router
Not getting full speeds from new Arris S34
I recently did a factory reset of my Arris S34 modem as I am only getting ~950MBS download speeds instead of closer to the 2000 that my plan supports. I also realized that the network cable was plugged into the slower speed port. So, with the cable in the correct gig port and the factory reset compl
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Paramount plus issues
Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it
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Xfinity Stream Website
Hey there, and thanks for stopping by our community forums to let us know about your issue! I apologize that your equipment isn't showing up correctly in the Xfinity App. Our team can absolutely take a closer look to see what's sticking on our side!
Modem appear offline in the app.
Hello, I changed the router a few months ago and noticed the app shows it as offline. I read in a post that it might take some time to appear in the app, so I waited. However, it’s been several months and it still appears offline—I can’t manage it or see connected devices. The internet is working fi
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Hi @user_srl24v, as my amazing peer posted, the alert would be because we flagged it as a risk. As for why, on TikTok, it would be something attached to the site or app. We would recommend reaching out to TikTok support for more information since our
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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Yes. Commercials freeze and when exitcstill freeze
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @Kvancina, have you attempted to clear cache and cookies on your X1 box to see if that fixes the issue?
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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Frequent Outages
I want to know why there are so many outages. Also, why does it take so long to get back online. Do I need to get a different internet service for fewer outages? The lack of communication speaks volumes about your concern for your customers.
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Your Home Network
Good evening Trey_123shots, and thanks for checking in with us in our forums! We're honored and grateful that your community shares a demand for our awesome services, and believe me we want to be there for you! We have great local serviceability team
Request to Expand Xfinity Service to Our Neighborhood – High Demand from Residents
Hello Xfinity Support, I’m reaching out on behalf of my neighborhood to formally request that Xfinity expand service into our area. At this time, the only available provider here is Astound Network, and many residents have experienced limitations with speed, reliability, and overall service quality.
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Do they do it for free or how much will it cost? I don't know it Comcast/Xfinity does work like this. If they do, I would expect them to charge their standard in-home service fee of $100. If you don't have a technically minded friend you can call o
ethernet port
I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.
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Well after a simple request to upgrade my equipment which started on 3/30/2026, It appears that perhaps finally this nightmare will come to an inglorious end. I will not go into the poor customer experiences I have gone through as my previous comment
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No confirmation email after upgrading equipment online
Hi, I just tried to upgrade my internet and tv equipment through the Xfinity website. I went through the entire process of selecting equipment to update. I got to the last screen and selected Complete Order after agreeing to the terms and conditions. The website then changed to the home page for the
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