My cable was cut by accident even though I called 811 the contractor cut the cable. Customer Service originally told me my service would be initiated again today between 8 and 10 AM. Then when that didn't happen they lied to me told me to go swap my modem and kept saying they would still be there be

How to turn off auto mateed voice mail so phone rings [Edit: All Caps]

I was talking with an agent a couple days ago who said I could upgrade my internet to 1 gig for $50 per month. I told him that was great and I just had to check with my roommates. I asked if it would be okay to confirm the offer after I did so. He said I could come back whenever and the offer would

I have had Xfinity internet for over 13 years and Xfinity Mobile for around 6 years. Roughly 3 years ago, my apartment complex bundled our internet service as a non-optional extra charge to our rent using Xfinity Bulk or Managed Services. It was cheaper so it wasn't an issue and hasn't been an issue

Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to

I recently set up internet service for a property that I will be moving into soon. When purchasing the plan, I entered my move-in date as the requested delivery date, assuming that shipping would be delayed until then. However, the very next day, I got a notification that the set-up kit had already

Our bill recently doubled – I’m guessing we reached the end of a promotion, but the new price is currently unaffordable. Both of us use the internet for school and my partner also games, so having “less” internet isn’t particularly feasible (e.g. a cap on data might prove to be more expensive). What

My two-year internet discount just expired, and my bill went up almost 250%. I found that there's a 5 year T-Mobile plan that's half the price for the same speed, but before switching I figured I would ask if there were any new offers that could bring my price of service down. I have been generally

I was talking with an agent a couple days ago who said I could upgrade my internet to 1 gig for $50 per month. I told him that was great and I just had to check with my roommates. I asked if it would be okay to confirm the offer after I did so. He said I could come back whenever and the offer would

We have been without internet since August 10, 2026. Quite familiar with resetting things! But nothing worked. Did text chat August 11 with no resolve but got a time for a tech a week later. Never got a notice so I went to our Xfinity store. He said no tech was scheduled. So decided to change the mo

I moved out of the US and I tried to cancel my Internet service. I tried to contact Xfinity multiple times through different methods. No one can cancel my Internet service.

My two-year internet discount just expired, and my bill went up almost 250%. I found that there's a 5 year T-Mobile plan that's half the price for the same speed, but before switching I figured I would ask if there were any new offers that could bring my price of service down. I have been generally

I tried to upgrade my phone and am being told that I am not eligible for a Device Payment Plan. I have internet and 3 lines on mobile. Those 3 lines are all marked as Upgrade Eligible. What do I have to do upgrade my phone and the new phone be on a Device Payment Plan (DPP)?

I received a gift card via email in November and at the time when I tried to activate it, it said that the gift card could not be found. Now when I try to set it up it says the gift card has expired. I have already called the promotion team with no success. How can I create a ticket to get my gift c