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Apologies for any confusion. Since you're not seeing a field to enter your email, we may need to get a ticket elevated to our backend teams so they can investigate things further and get you access to your Peacock benefit. Please send us a direct cha
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Cancel internet service
Hello, we just had fiber installed so I need to cancel our service.
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Customer Service
Equipment
I missed my first appointment to get my equipment set up and it says they rescheduled a new appointment.But the date is december thirty first of two thousand thirty five I need a new appointment to get my equipment installed
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Customer Service
same issue here- i literally spent 3 hours yesterday going in circles with this between chat & phone being transferred around! they send “payment link” to exact page i keep telling them doesn’t work! when i call automated bill pay line say
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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When I clicked the link, there is no place to input email address. I don't know how to apply email address in this process. Could you please explain a little bit more?
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
Question
user_hacadp where are you using the App is it through an Xfinity Box, on a smart tv, or a mobile phone? Are you getting any error codes, or just a frozen screen?
Big Ten network on the app is frozen
On the Big Ten network, you cannot watch anything the last two days as it is frozen, which looks like two UCLA players on the bench. App hasn’t worked for the Big Ten network in a few days
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MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Channels and Programming
user_7kss7l Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Bury cable line
The tech that installed my service told me someone would come out to bury the line, that was about a month ago now. @Xfinity Support I'd like to confirm this is actually happening.
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Hello @user_43m2k7, Yes this is correct, If you do not accept the upgrade to Yahoo Mail you will be able to continue using your Xfinity email on the Xfinity platform.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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@bennie_moore I have Xfinity mail and forgot my password and had a code to put in and aai sent it but still can't get my e-mail Reset your email here: https://connect.xfinity.com/appsuite
Comcast.net email
I am able to access my comcast.net email on my computer. I am not able to access it on my cell phone. New issue for me. it just stared today.
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@Rick441 @Again Last month, out of the clear blue and for unknown reasons, Comcast made the migration to Yahoo! Mail an option - for right now. This change was sudden and left a lot of people with confusion, but it has been confirme
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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@Kelseygh1 Thanks for checking. With experiences like this, it's usually a service interruption or a loss of service due to the cables inside/outside. We can do some troubleshooting to see if it can be fixed remotely, or get a tech out if needed. Sen
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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Unable to install eSIM (iPhone 17 Pro Max)
I purchased a new iPhone 17 Pro Max and transferred my number from AT&T, iPhone 13 Pro Max, last Sunday. The number transferred from the old phone, went SOS, but I have not been able to add the eSIM to the new phone. The tech in the store wasn’t able to add it initially and thought it was just takin
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Network
There’s not even a wall outlet. There’s just a hole in the wall that the cable is coming through from outside.
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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All cables are tightened. I don’t know what wire is the Xfinity wires outside. There’s abunch of wires. It honestly looks kind of terrible. I’ve never taken the time to look at the wires outside until now. I might be better off having a tech come to
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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@Kelseygh1 Thanks for adding a post to the forum. Wow, it is strange for it to happen to both modems. From what you explain, it's looking for a signal. Are the cables tight to the modem and the wall outlet? Have you noticed anything to the cable outs
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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Bury cable line
The tech that installed my service told me someone would come out to bury the line, that was about a month ago now. @Xfinity Support I'd like to confirm this is actually happening.
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Customer Service
Hello @user_gkxrfs, I understand how issues like this could become very frustrating. I would love to do some troubleshooting for you to try to get this issue under control. To begin, would you mind sending me your name and the address to your account
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
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Thanks for dropping by our community forums, user_cil23l! Sorry to hear you missed that appointment. You should be able to reschedule through the Xfinity App or website. Alternatively you can also reschedule by texting "APPT" to 2662778. If that does
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Equipment
I missed my first appointment to get my equipment set up and it says they rescheduled a new appointment.But the date is december thirty first of two thousand thirty five I need a new appointment to get my equipment installed
Question