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Same issue. I am using Outlook for Windows, IMAP. It was working until a few days ago - the last time it connected was Sunday, Feb 15, 2026 at 10:04PM EST. I haven't changed ANYTHING. Everything is updated. What changed on Xf
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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user_h0s4bo Thank you for stopping in for help with NBC freezing. That would be frustrating, and we appreciate you stopping in so we can help. Could you tell me if you are watching using one of our X1 TV boxes, or if you are using the Xfinity Stream
Tv freezing periodically
As I’m watching nbc, the tv periodically freezes both picture and sound for several seconds at a time. How can I fix it?
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Hey there, @user_wyvrqf, thanks for reaching out through Xfinity Forums regarding your contact preferences. You can remove your number from the contact list. Here is a link with the steps on how to complete this process. Manage your communications fr
Constant calls from Xfinity
Ever since I signed up for Xfinity, I’ve been blessed with an endless stream of calls attempting to upsell me on services I never asked for. I’ve repeatedly requested—very clearly—that these calls stop. Yet here we are. At this point, I’m genuinely considering canceling my service altogether, becaus
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Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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Devices
Xfinity in East Peoria- Tanisha & Team
I scheduled an appointment to switch to xfinity mobile with Tanisha. In total I had to visit the location 4 times. First was just getting general info. 2nd & 3rd time was in the same day. I messed up my iCloud password but my daughter had all hers so she was able to transfer. 4th time was once apple
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Xfinity Compliments
New Build Installation
I should be moving into a new build soon. The contractor ran all the cat5 and coax cable into the utility room and taped them together. If I buy and install a wall-box, will the technician coming to install be able to do the rest or what would I prepare beforehand?
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Customer Service
Thank you for your feedback and joining us here on the Forums user_7d4dye. This is not the experience we want for anyone. Our team is here to help in everyday we can. Please send us a message? To do so, click on the chat icon located at the top right
Scamming your Customers
I called into Xfinity on 2/13/26 to discuss pricing/make changes to my internet plan. During this call, the representative offered me a free Apple watch for being a Diamond member. I clarified with him that it was truly free as I was trying to find ways to lower my costs. He confirmed that it was pa
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Cable Removal
Can you please advise on how I can have a cable removed from the street/telephone pole to my house. The cable was for our land line which we no longer have.
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Non-X1 Service
Autopay and paperless discount
In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut
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Billing
iphone number switch from att to xfinity
Ran the activation to port my number from ATT to Xfinity. It appeared to complete, but IPhone is now not receiving service. My account does not show mobile service and I get a message "The phone number entered is not eligible to be ported to Xfinity Mobile.
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Devices
Missing channels
Missing 304 and 313 . Only on one tv with dvr box. Customer support said they would fix it and message me in an hour and it's been 3 days .
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Channels and Programming
The credits would not roll over @user_opd51j.
Is it possible to early upgrade phone under old promo?
I got my iPhone 16 Pro through the “on us if you upgrade plan” promo, and I’m still receiving credits toward it. If I upgrade early to the iPhone 17 Pro, what happens to the remaining balance on the old phone? Do the credits stop, and would I then be responsible for paying off what’s left on the iPh
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Upgrade Router
current gigabit internet customer with a XB7 and would like to upgrade to XB8. i found a XB8 in a home after an past tenant moved out. can i use it or do i need a new one from Xfinity? Thank you!
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Customer Service
Service down for a week
I’m gonna lose it. My service has been down since Monday. They’re working on the lines. Blah blah blah FOR A WHOLE WEEK? Can’t get a real person to talk too to save your life. I’m in Sterling Hts. I WANT HELP NOW. I have done everything their robot told me to do. When will this get fixed?
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Customer Service
Closed
Direct message
I can't seem to get into the direct message, so help please
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Customer Service
3 pages of essentially the same problems reported, with tech reps making the same suggestions and not 1 person has said "thank you, that worked!" Please, techs, stop giving the same suggestions. They are NOT working for anyone. Something
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why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question