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eastern debt services
Hi Xfinity Support — I’m hoping you can help me with a past-due balance that was sent to Eastern Services. I had a sudden spinal injury and surgery in September. I’ve been recovering away from home, so I didn’t realize the account fell behind. It was my mistake, and I’m not trying to avoid it — I’m
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Billing
Uzivert Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service add
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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I am very glad that we were able to get that issue escalated and resolved for you from here. If you have any other questions or concerns we are happy to assist you from here in any way. - XfinityJohnG
Billed for a watch that was supposed to be free and can't get it resolved
This is ongoing since last May, and despite promises from multiple supervisors, still isn't resolved. I was promised a free watch, and have it documented in a chat that I asked multiple times and was assured it was completely free. They sent me a watch that was more expensive than the free tier, and
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@XfinityMartyR At best this comes across as a bad faith suggestion, or at worst a troll comment. This has already been suggested by Xfinity employees, and I've already responded with why would would we pay more for unlimited data when we don't need
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Hey @user_gr66pi. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Email issues you may be encountering. We are not showing any known issues with the Xfinity Email serve
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
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Birdbuddy Camera Won't Live Stream
Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi. Shows connected and the xfinity app shows strong connection. Once I turn on live stream it attempts for a while, but then states "Something went wrong". Is there something blocking this stream? It is cloud b
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Your Home Network
More info: As an FYI, if I "record" the channels that don't work (getting the XRE-03059 error), and then immediately watch from the DVR, they work through the DVR. Which is the exact same issue we had a month ago that hadn't been an issue for about 4
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Unlock device on my own bring device to Xfinity.
I terminated service with xfinity as the 1 year mobile service on us was active for internet set up, but internet could not be set up at my home for some reason as too far from the hub drop. I then was told I would have to cancel my cell service, so I ported my number out, but the device (Samsung ZF
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Network
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Channels and Programming
Sitting 🪑 n an Xfinity store in Northgate in Seattle. Customer service reps just standing around while there are five people waiting to be helped. This is outrageous! Just shows how these techies get sucked in to their phones and don't
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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@charley00 Lucky you, I wish I could talk to tier 3 at some point. I have a hard time believing 97 Mbps upload is the fastest your area can provide. The tech would have to be intimately familiar with the hardware installing in your specific area or
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
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Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
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Your Home Network
Line down in my yard and driveway
The ice storm brought down my cable line. It is lying in my yard and across the driveway. I am afraid to touch it. I need someone to come reattach it to the pole.
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Customer Service
@Top_Notch Thanks for checking. You mentioned it happening on any email you try. Does that include non Comcast emails, such as Gmail or Yahoo emails?
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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We apologize for any confusion @plumld and are happy to forward your feedback. The migration is optional and we apologize if that was not made more clear. We do update our web pages frequently but you are always welcome to leave additional feedback o
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Hello user_p17vla we hope you're doing well! We are standing by to assist with getting service active at your new address. Please follow the instruction below to reach us via 1-1 direct message. Please send a direct message by cl
Equipment delivery issue
Hi, About 3 months ago I ordered the 300 mb/s internet plan along with the modem alongside it, and I never received the modem. I've had trouble connecting to support on the phone, so this issue remained unresolved. I would like assistance in a re-delivery to my address. I did not pay for installatio
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user_2ly61v Do you get the same error message on the Roku, and online?
Unable to use my free peacock subscription
I've followed the instructions. It says I'm activated and takes me to peacock but doesn't show that I have a subscription. Have attempted to access online and on roku. Neither work.
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Thank you for reaching out to our team here. That is definitely not the experience we would like you to have, and I will be happy to look further into that from here for you. Can you send me a direct message with the full name and complete address fo
XfinityJohnG
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Xfinity Lost My Returned $1,000 Phone and Now Charging Me Full Price – Platinum Member of 10+ Years
I’ve been a loyal Xfinity Platinum member and continuous customer for over 10 years, but I’m extremely disappointed with how Xfinity is handling a major issue involving my returned phone and trade-in. I returned my phone using the prepaid shipping label provided by Xfinity for my trade-in upgrade, w
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