Xfinity Community Forum

Xfinity Support

I am on the waitlist for an appointment with a service technician - but is there is a way to be waitlisted for any day, any time? Not just one day/time?

Question

•

Customer Service

10

1

0

U

There is no way to reset a purchase pin on the app or on the website. The customer service agents in the store, on the phone and chat can NOT help you. There is nothing you can do but get a cable box that you do not want. Do not let them give you the

user_1ti7gq

commented

2 hours ago

to the conversation:

0

U

How can I reset my purchase pin?

How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.

Question

U

Divide your networks up (2.4ghz 5ghz and 6ghz if applicable, but hide this network as hardly anything has 6ghz capacity atm)If you're running your modem off a splitter, consider changing the splitter as it may be going out.--Swap your modem out for a

user_5w43t7

commented

3 hours ago

to the conversation:

0

U

Xfinity is not the best and is over priced

I pay for the supposed "fastest internet" but my kids constantly complain about lagging I experienced the same thing. There are always extra chargers on my bill. There customer service is beyond trash. My granny has At&t and her internet is on and running right now where mine has been off almost 24h

Question

@user_wq19yu I have your solution because I just did this today. 1. Sign in to your account and select "Contact&Support" from the Xfinity menu bar along the top of the page. 2. In the box "Chat with Xfinity" click the link "Chat with

cutiefly

commented

3 hours ago

to the conversation:

0

U

Trying to pay bill

I have been trying to pay my bill online for a few weeks. I am directed to visit a store which I am unable to do. I’ve reached out 3 times to agents through Xfinity assistant and twice I was told the problem was corrected. The 3rd time I was told they couldn’t help me. My service is suspended, I jus

Question

U

Chances are...Network information has been changedIP address conflictMAC restriction(s)...the list goes on.I advise renewing your network name and password, following the wyze setup recommendations, and pray for the best.Chances are that with all thi

user_5w43t7

commented

3 hours ago

to the conversation:

0

U

Trying to reconnect my Wyze cameras

My Wyze cameras/base has suddenly, for no reason, disconnected from the WIFI. I am paying for 11 devices. Of which I am not sure what. I have done the obvious things, disconnect wifi, reboot, disconnect Wyze base reboot. Nothing. Help please

Question

U

I like the warning they give when the splash screen says they are an official employee. It means you know to bring your own lube...

user_ixeu2w

replied

3 hours ago

to the conversation:

0

U

Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

Question

U

You had your chance. Even Alice didn't go down the rabbit hole as many times as I did. Comcast is useless lies and false promises and I have had it.

user_ixeu2w

replied

3 hours ago

to the conversation:

0

U

Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

Question

U

Nope.You're better off running a m2m from the coax outlet and using a 2/3/4 way splitter.There will be "some" signal strength loss, noise and 'jitter' - but its better than waiting weeks-months for a field tech to come out or have your property manag

user_5w43t7

commented

3 hours ago

to the conversation:

0

U

Coax outlet in one room has no signal. How to diagnose/fix?

I have two coax outlets in my condo. One works fine and has active Xfinity signal. The other has no signal at all. I checked behind both wall plates and each has a single home-run cable going into the wall with no splitters. So they must connect somewhere further upstream that I can't easily access.

Question

@user_35opfz Thanks for reaching out to us about upgrades in your neighborhood. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. The timeframe for the upgrade work may vary based on th

XfinityCarolyn

replied

3 hours ago

to the conversation:

0

U

Network Enhancement Work In My Area. How long does the work take?

I got this text: "Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 03/09. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect service outages at .........

Question

U

I can help you with this.In the xfinity app, under your wifi, look for settings to change the name and password of your network.There is a check box to allow multiple network broadcasting 2.4ghz 5ghz and in some cases 6ghzHere you can edit the names

user_5w43t7

commented

3 hours ago

to the conversation:

0

U

I need a 2.4 signal to hook up a wireless bidhouse as of now I only have a 5.0 option

We do not have a 2.4 available

Question

Thanks for confirming user_ibsjzb! I would like to take a look at this on our end. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" i

XfinityJeniece

replied

3 hours ago

to the conversation:

0

U

Activation peacock

I've been trying to activate the Peacock membership that Xfinity gave me for months, and I keep getting an error! Xfinity sends me to talk to Peacock, and Peacock sends me back to Xfinity.

Question

user_x5rqis Thanks for reaching out! Unfortunately, existing customers will not qualify for new customer 5 year pricing plans. However, we can take a look at what options may be available to you. We may uncover possible Mobile savings for you if

XfinityMartyR

commented

3 hours ago

to the conversation:

0

U

5 years price lock

I am a long time gold customer Do I qualify for a 5 year price lock

Question

user_ixeu2w - Our team is here to help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a message.

XfinityThomasA

replied

3 hours ago

to the conversation:

0

U

Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

Question

U

Ok I did this.I am beyond frustrated at this point.NEVER!...have I been given the run-around soo much and then UPSOLD a product that I can't even use for one, and two...didn't ask for, and three...constantly being lied to about a technician coming ou

user_5w43t7

replied

3 hours ago

to the conversation:

0

U

Maintenance June 2026

Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h

Question

@user_8pu4ix Thanks for reaching out to us about missing your 2.4 internet option. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. You can follow this link to change your internet con

XfinityCarolyn

commented

3 hours ago

to the conversation:

0

U

I need a 2.4 signal to hook up a wireless bidhouse as of now I only have a 5.0 option

We do not have a 2.4 available

Question

Thank you for reaching out to our team. I will be happy to take a look at any issue with those redeemed rewards. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign

XfinityJohnG

replied

3 hours ago

to the conversation:

0

U

“On Us” movies not showing up in purchases

Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie

Question

U

As expected, no dice. First I was told there was no ticket. Then it wasn't their line (house had Comcast before I moved in). After 5 tries, Comcast has failed to fix a simple drop, I mean it is just a run of coaxial cable to the back of

user_ixeu2w

commented

3 hours ago

to the conversation:

0

6

U

Promises you don't intend to keep

Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket. Big surprise there. So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear re

Question

U

5 years price lock

I am a long time gold customer Do I qualify for a 5 year price lock

Question

•

Billing

10

1

0

U

Xfinity is not the best and is over priced

I pay for the supposed "fastest internet" but my kids constantly complain about lagging I experienced the same thing. There are always extra chargers on my bill. There customer service is beyond trash. My granny has At&t and her internet is on and running right now where mine has been off almost 24h

Question

•

Customer Service

20

2

0

Hi there @user_1ubz49, and thank you for taking the time to share your experience on our Xfinity Community forums. I can understand how frustrating it must be to have your livestream cut off repeatedly, especially when you’re trying to watch co

XfinityCliff

commented

3 hours ago

to the conversation:

0

U

Xfinity Keeps Cutting Off The Livestream

If you don't watch the channel constantly on your device, xfinity stops the streaming what [Edited: "Language"] is going on? I have tested this daily and this is such a nitemare. Xfinity makes yoiu believe it's your internet connection which is completely incorrect its them stopping the stream repea

Question