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tekbo59 Thanks so much for providing that feedback, it definitely helps us to do better! Please let us know if you have any customer service issues we can help with!
Website
Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, eve
Question
user_nbc2r5 Thank you for reaching out and showing interest in our service. We are happy to help. Please send us your full name, email address, phone number and address via our DM. That way we can submit a ticket request for the survey. How to
Serviceability request
I’d like to see about getting a site survey for Xfinity services in my neighborhood
Question
Customer feedback regarding the Xfinity: account website experience specifically points to significant dissatisfaction due to poor usability, slow performance, and confusing navigation. Common complaints found in user reviews and forums include:
Website
Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, eve
Question
Need to contact corporate
Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Serviceability request
I’d like to see about getting a site survey for Xfinity services in my neighborhood
Question
user_4cjwmr thank you for using the Xfinity Community Forums page to reach out today. We never want to lose a valued customer such as yourself. Are you moving in the near future or looking to make a change for another reason?
Xfinity Support
I want ti cancel my xfinity service effective immediately. [Edit: Personal Information]
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Thanks for the clarification XfinityAmandaB, it is appreciated. I'll go ahead and schedule another appointment and try and make it as late as possible during the day so the tech can hopefully be there when the issue occurs. I was afraid to schedule a
How to submit a ticket with the local NOC.
Anybody know how to actually submit a ticket with your area's local network engineers? Myself and several of my neighbors who also use Xfinity have our service become completely unusable at peak times, usually between 6PM-10PM. It's not reduced bandwidth that's the main issue, it's sustained packet
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We will certainly take your feedback forward.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Xfinity Support
I want ti cancel my xfinity service effective immediately. [Edit: Personal Information]
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Customer Service
I’ve been having the same issue the past month and have spent many hours trying to fix it with Xfinity. Has anyone resolved it and how?
can't recieve group messages from android users on my iphone
Within the past few days I haven't been able to receive messages from Android users within a group chat. I can send messages to that group but I can't receive them. I am an iPhone user. Messages from other iPhone users are coming through in the group chat, but nothing from Android users.
Question
When I select download it comes up with gibberish!
Can’t view attachments
I can’t view attachments, only download them. I see many others are having the same problem. Why? And what is being done to remedy it?
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user_96kxjk I would be feeling pretty upset. Our team is here to help and see what is being done. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Me
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
Question
user_cb29d0 I can certainly assist with the trade in credit issue you are having, and happy to help! Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Mess
Xfinity Mobile Device credits and customer service
I've been dealing with an issue since I've got my phones back at the end of June. Today is November 3rd and I'm still dealing with this issue. It's been a nightmare over 60 hours on the phone. Numerous chats getting hung up on numerous times. No callbacks after being on the line for hours. It's just
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Internet Outages for 12.5 Hours
From Dec. 4 to Dec. 5, I experienced outages totaling 12.5 hours. Should I assume Xfinity will credit my account for those hours, or do I have to spend hours trying to get to a human to help me with this? Dec. 4 was intermittent outages that added up to about 2 hours. On Dec. 5, I lost my internet f
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Customer Service
I have been dealing with not receiving my device credits after trading in two iPhone 15 during the promotion in September. Also it’s so difficult to get this resolved being unable to speak with a person.
Xfinity Mobile Device credits and customer service
I've been dealing with an issue since I've got my phones back at the end of June. Today is November 3rd and I'm still dealing with this issue. It's been a nightmare over 60 hours on the phone. Numerous chats getting hung up on numerous times. No callbacks after being on the line for hours. It's just
Question
Greetings @user_w74vwd, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing, but you have come to the right place for assistance. Do you have Xfinity mobile
Keep getting notifications that my bill is due via the app and online
I keep getting notices that my bill is due in 10 days or now it is due today. I paid it on 11/18 and online billing shows $0 due and the app shows $0. Using the Xfinity Assistant provides no assistance. Want to know why I keep getting told that I owe.
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Keep getting notifications that my bill is due via the app and online
I keep getting notices that my bill is due in 10 days or now it is due today. I paid it on 11/18 and online billing shows $0 due and the app shows $0. Using the Xfinity Assistant provides no assistance. Want to know why I keep getting told that I owe.
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Billing
Constant disruptions to internet and cable for several months
We have been having problems with both internet and cable for the last several months. Download speeds have been highly variable with internet frequently dropping out entirely. Multiple cable channels are pixelated, particularly the HD channels. We have done all of troubleshooting steps and this has
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Your Home Network
@user_aac114 @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
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A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others
Hi All, I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;"> DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical DHCPv6[7617]: 7
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