There are a couple of explanations for that. If you do have a credit balance, when you are trying to pay your bill, the system would reflect you have a 0 balance due. It may not be displaying the actual account balance, just what it would accept as p

Having the same issue - my xfinity app shows the subscription is “active” but when I go to Disney+ it asks me to pick a subscription in order to watch content. Previously was able to login back in May of this year.

user_7vvaik You would need to plug in your cable box, and then follow the on screen prompts. Here is a great link https://www.xfinity.com/support/articles/x1-stb-activation that should help with the activation process.   

Hello I am also looking for a new xb10 I have the Xb8 and 2 extenders and they all keep dropping connections. I went to the store and they were so rude to me I’m about to drop my service.  Can you help assist me with a xb10

Hello @user_jz09je, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Have the batteries been checked? Could the remote be paired with another TV in the house?

Hello @user_rocinn, thank you for reaching out on our community forum! I would love to take a look at what is going on. Are you getting an error when you try to activate? Are you trying to access Peacock on your TV? 

Hello @Ajlove420, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message wi

@user_gnzner if you need to reset your Xfinity ID password for the Xfinity Stream app you can use our website at Xfinity.com/password if you need to reset or view your Wi-Fi password check out our article: View and change your WiFi network name and p

Hello, user_8x0fnh. Thank you for reaching out to us here for help with your equipment. You've reached the right place. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in

@user_593572 Since change over nothing works If you migrated to Yahoo! Mail  you go there to log in with your comcast.net credentials. https://login.yahoo.com or https://mail.yahoo.com 

Hello @user_hd2mxx, I understand needing the importance of keeping up with your billing. Do you happen to have access to your Xfinity account via web or Xfinity app?

Thanks for taking time to post on our Xfinity Community Forums page, @user_gnzner. You can reset your Xfinity ID password using this link.