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WiFi $10 pass
I want to cancel my WiFi pass was just charged and I no longer have any use for it
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Billing
Thank you for reaching out to our team here with that question about the network upgrades. The Fiber optic lines would be installed from the plant to the node that supplies your service. Normally there is not any changes that need to be made on the e
How will the fiber network upgrade be connected to my house?
I live in an older neighborhood in the Metro Denver area. My house is connected to the cable network via an aerial drop from a utility pole in an alley to a connector on the back of my house. A coax cable runs from the connector to a splitter inside my house. One piece of coax leads from the splitte
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I get the emails from Xfinity Internet. Why don't I get them from xfinity mobile? It's THE same exact email address. Today, 3 different agents from xfinity mobile tried to email me but I never received them? WHY?? Note: This comment was create
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
Question
I need my billing statements! Under federal law, telecom companies are required to retain call records and billing data for at least 18 months (under Federal Communications Commission / FCC regulations 47 CFR § 42.6). Please s
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
Question
I need my billing statement history. You need to have them as required by law. I cannot access it on the website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Please tell me how to get the statements. Thank you. Note: This comment was creat
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
Question
i need my billing statement history. You need to have it as required by law. I cannot access it on this website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Note: This comment was created from a merged conversation originally titled my bil
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
Question
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address?What do I do? Note: This comment was created from a merged
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
Question
Help with wifi.
My new Xfinity gateway is stuck in the walled garden. All traffic is being redirected with SSL certificates for susi.comcast.net and register-wg.xfinity.com, causing SSL_ERROR_BAD_CERT_DOMAIN. Phone support has reset/reprovisioned multiple times without success. I need someone to check the modem's b
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Your Home Network
Hello @user_uyzfwn, and thanks for reaching out on our Xfinity Community forums! We're here to help! I appreciate you trying those troubleshooting steps already. To help us narrow this down, can you confirm whether you're able to send and rece
Use iMessage and Facetime
I can not add my phone number to iMessage. it show waiting Activation more time. I tried reset network setting, turn off and on iMessage more times but it not working.
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It’s on a cable box, the channel has been out of sync for three days. Get it fixed.
MLB Network audio video not matching
Audio is completely off today on MLB Network, at least 10-15 seconds off from video. Happening on all programming plus commercials as well.
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Good afternoon, user_d2b15u! Thanks for reaching out with your service cancellation. We understand how important it is for you to be able to cancel your services with peace of mind while you are in the middle of moving. Rest assured, you have reached
Cancel service
I have been trying to cancel my service since September 13th. Every time I have called I’ve been put on hold or in the queue for hours and have scheduled numerous call backs and not been contacted. I haven’t been able to go into a store due to being out of town and moving.
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@XfinityMatthew Thanks Matthew, I have messaged the Xfinity Support team. Thanks
Comcast Voicemail does not work
I have an issue where Comcast voicemail does not work. The only way I can access VM is to call *99, which is very inconvenient. The web and app do not work. I see a message that VM is not enabled for this account, please call Xfinity support. But VM is setup. It just isn't setup correctly. I setup m
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WiFi inept support
Our WiFi has been spotty for a long time, so we requested a new modem. We received the new modem but it didn’t connect so I called customer support. The agent had no clue, so he set up a new wifi, giving us 2 wifi networks broadcast from our modem. The service is worse so I called support today. The
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tree took out power line
A tree fell on the power line outside of my house and the power company cleared the debris and established power back to my house but now we have no internet connection. We took the router in and had it replaced but I cannot set up the new one because it is blinking orange and will not connect to th
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I had a payment arrangement set up which said it would keep service on through 9/30 but today my services are off.
I had a payment arrangement set up which said it would keep service on through 9/30 but today my services are off. Confirmed the payment Arrangement is still set up but no services
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Customer Service
FYI I have been watching quite a bit of 4K this weekend: football games, and now NASCAR. Using the Auto audio setting. My AVR is passing the audio thru with no processing or upmixing. I believe the broadcasters have been Fox, NBC and now USA. On ev
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Bad driver
One of your vans was going down Five Notch Rd in North Augusta, SC at 3:20pm on 9/27/26. The driver passed someone going the speed limit 45mph near a school zone on a double white line. I was behind the van when he passed a white car.
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Customer Service
Hello @user_jvjem4, and thank you for sharing your concerns here on our Xfinity Community forums! I can understand how frustrating it is when you're simply trying to access your Xfinity Mobile billing information and aren't able to get what yo
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Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
Question