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I am in the same situation as the original poster in the same area (Hartland/Howell, Michigan). Is there truly no way to get a message to the team on the ground so they can update the restoration timeframe estimate? Having some sort of estimate is re
Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
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Promotion
I guess after I was promised the promotion plan and showing xfinity the notes that I was promised, they still didn't stand by what they promise, will be looking for another service provider, and I suggest whoever looking for any kind of service, don't get xfinity, they lie and are not honest with th
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Customer Service
lowing me to return xfinty equipment
I arrived at the xfinty store located at 842 catonville in baltimore maryland upon enter i was addres but I didn't know at the time because I was on the phone with a xfinity representative once I finished my conversation the employee who addressed me as I walk in addressed me again by saying mam you
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Customer Service
@user_22plv0 We'll need you to be added as the account's Manager so that we can discuss account specifics with you and help find a solution to this problem your mother is having with the phone. Here's a link that will show you the steps on how to b
complaints
On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and
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user_b5a046 Hi there. Since the same location error appears on both Fire TV devices after reinstalling the app, this may be related to how your home network location is being recognized rather than the devices themselves. Please make su
Using Amazon fire tv and another fire stick nbc not available
NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.
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Not recieving OTP Email needed from Brazil visa service
To login to the evisa portal, an email containing an OTP is needed for verification. This was working initially for several days, but now I am not receiving the email containing the OTP code. I've checked spam, and it is not there. The website indicates the email was sent.
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user_sftbf8, Thank you for taking the time to explain what happened, and I can absolutely understand why this charge would be frustrating. After dealing with a tree falling and the resulting service interruption, I can see why an unexpected $100 char
Dispute a bill
I had a tree fall in my backyard. I called to have you guys come out to run the line so my service would work again. When the gentleman came out to work on that he discovered that the town had already hooked something up, but the issue had something to do with possibly being inside. So he came insid
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user_o8djoj, Thank you for reaching out, and I completely understand why you'd be frustrated. Unexpected changes to your bill, especially when you've been making your payments on time and using Auto Pay, can definitely create concern and erode
Bill on autopsy. Price always gets jacked up. Now I'm being told that I own $317 but I haven't missed a bill.
Why can't you keep the bill to the agreed amount? It fosters distrust.
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Bill on autopsy. Price always gets jacked up. Now I'm being told that I own $317 but I haven't missed a bill.
Why can't you keep the bill to the agreed amount? It fosters distrust.
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Billing
Dispute a bill
I had a tree fall in my backyard. I called to have you guys come out to run the line so my service would work again. When the gentleman came out to work on that he discovered that the town had already hooked something up, but the issue had something to do with possibly being inside. So he came insid
Question
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Billing
user_xs2cnq Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Complain
I am writing to complain about an employee at the Xfinity store on Lincoln Avenue in Chicago. I recently visited the store to exchange my modem. I was told that the store employee could activate the replacement modem and test it to make sure everything was working properly. However, when I asked for
Question
user_pziecy, We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Divyand and their leadership. We always want you to have the best experie
Divyard Xfinity assistant thru the app
Divyard is the kindest, sweetest and patient person to have help me. It was a pleasure to see such a pleasant person trying to help me. Although the problem didn’t get resolved, cause I’m not tech savvy and I decided to go to the store. But the help was remarkable!! A lot of recognition is deserved!
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I need to move my modem to a different room. Can I do this myself? As long as the new room has an active connection for the device you are moving, yes. But the only way to determine if the connection is active is to try it and see. If it doesn't wo
Move modem to a different room
I need to move my modem to a different room. Can I do this myself?
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@user_514xqy @XfinityMarcus Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
no internet
Our area had storms last night, some are w/o power, but I HAVE power, however I have NO internet service. Xfinity sent an email stating service was restored & ppl may need to reset their routers (I did) but I still have NO internet.... any suggestions? Cannot reach anyone at Xfinity. Work from home
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user_quh6z4 Hello there! Thanks for using our Forums and for taking the time out of your day to contact us. How can we help you? Our team is happy to connect with you over this platform.
Absolute garbage customer service
Can’t get a real person on the phone. Been dealing w an ai for 30 mins, all I want to know is where the service rep is.
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@XfinityOrlandoM Sounds familiar...............................
Problem with my router [Edited]
i have problem with my router, i try to reset it, but the problem keeps coming back [Title Edited: "Personal Information - Email Address"]
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Good afternoon user_4rkti7 as we have reviewed this concern has been escalated. We are more than happy to assist further.
XfinityJon
commented
2 hours ago
to the conversation:
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0
Promotion
I guess after I was promised the promotion plan and showing xfinity the notes that I was promised, they still didn't stand by what they promise, will be looking for another service provider, and I suggest whoever looking for any kind of service, don't get xfinity, they lie and are not honest with th
Question