Xfinity Community Forum

Thank you for allowing us to assist you in getting this resolved @DSquareW Please feel free to create a new post if you need any additional help in the future!

XfinityAbby

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7 hours ago

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Voicemail PIN Reset Stuck - Closed Escalation Ticket [Edited]

Hello, I am experiencing an ongoing issue with my voicemail that front-line customer service and one of the supervisors has been unable to resolve. My voicemail pin number (and I've tried with several different numbers) is not working to access my voicemessages and change greeting, and I am told I n

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The problem is, they break in over the weather programming too, so many times we can't get accurate updates of radar and such bc of all the warning screens popping up and breaking in. One of the times, there was a tornado warning and the break-in hap

user_ss2e1a

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7 hours ago

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

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@user_6xwvzs Thanks for adding a post to let us know what happened. Having what you need when it's needed is important. Were you able to select the package that has all the channels you need for your home?

XfinityBenny

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7 hours ago

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Frustrating customer service

I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back

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It's an exercise in frustration and near futility trying to get anywhere by calling 1800XFINITY. I have tried more than once.I can log in. I can see my account status, check rewards, etc. The issue happens when I click the "Make a Payment" button/tab

yoregano

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7 hours ago

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Security block preventing access to payment portal

I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h

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Thank you for taking the time to reach out @user_ez4ohl I am happy that we were able to get HBO removed for you. Please feel free to create a new post if you need any additional assitance in the future!

XfinityAbby

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7 hours ago

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Canceling HBO Max

Hello — I have been trying to cancel our HBO Max subscription all day and keep being sent in a loop. How do I cancel it?

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Xfinity unable to accept payment

I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they

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Billing

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Xfinity Assistant doesn't seem to understand that a person might need assistance with cable. All the assistant asks about is internet, modem, streaming, etc. No opportunity for a person to report a problem with basic cable TV. &nbs

user_gsesl1

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7 hours ago

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Xfinity Assistant is Useless

Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m

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Thank you for allowing me to assist you. You have confirmed that the issue has been resolved. I am happy to hear that this worked for you. Please remember that if you need anything else or have any other questions, feel free to author another post, a

XfinityCarolyn

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7 hours ago

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Cancel Internet Service/ Do Not Need Anymore

I need assistance disconnecting my internet service at my home address. Thank you. I no longer have use for this service at this time.

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I requested a credit for my wasted time for this entire month of back and forth and was told the maximum credit is $40. And the “supervisor” was very rude and hung up on me.

user_6xwvzs

commented

7 hours ago

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Frustrating customer service

I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back

Question

Welcome back, and thank you for reaching out to us here @user_ys5wrg! Sorry to hear about your experience missing the code during your last attempt. If you could send our team a direct message with your full name, the name listed on the account (if d

XfinityQuemekia

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7 hours ago

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Member benefit, free movie not showing

I got a push notification saying I could watch the movie Inception for free last weekend. I accepted the offer, but when I tried to watch it Friday night, it was not in my purchases. I tried again on Sunday night but it still wasn’t there. I tried to contact Xfinity support , but when they said they

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Frustrating customer service

I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back

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Customer Service

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Hello @user_os5lfu you should be able to search for adult movies on demand. You can also speak into your remote to search for adult movies as well. Does this help clarify your question?

XfinityAbby

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7 hours ago

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Adult on-demand channels

Adult on-demand content

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I'm sorry to hear the issue popped back up! We appreciate you sharing the device models. Are you able to check if the issue is occurring on other devices as well (i.e. smartphone, tablet, Xfinity Stream site)?

XfinitySean

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7 hours ago

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Recordings that show up on box do not show up on Roku app until much later

I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.

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u/Allison Rowe Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Are you tracking the interruption?

XfinityVictor

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7 hours ago

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Trying to figure out why there have been so many outages in my neighborhood this month.

I've had an outage every week this month - July 2nd, July 6th, July 14th, and July 21st. Every time my internet has gone down during the day for an extended period- which has seriously impacted my ability to work from home. I've never had so many occur before. Is there any way to track down why thes

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Don't get comcast

Let me start out by saying I had Comcast for over 10 years for internet services! Maybe a issue here and there nothing major! Was happy with my internet services but they convinced me to get the bundle deal cell & internet to save money! So excited I decided to upgrade and swap my phone for a new on

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Xfinity Compliments

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The problem returned. My devices are a Roku Ultra (Model 4800X, SW Version 15.3) and a Roku Express 4K+ (Model 3941X2, SW version 15.2). The Xfinity app was uninstalled and reinstalled.

user_z99pvq

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7 hours ago

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Recordings that show up on box do not show up on Roku app until much later

I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.

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Thank you very much for reaching out to our team with that question on the payment options on an account. You can disable the auto-pay option and set up a one time payment with a card on your Xfinity app or at the Xfinity.com/myacccount site.

XfinityJohnG

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7 hours ago

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Payment

Can I make a one time payment from a credit card instead of auto pay for this month?

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Member benefit, free movie not showing

I got a push notification saying I could watch the movie Inception for free last weekend. I accepted the offer, but when I tried to watch it Friday night, it was not in my purchases. I tried again on Sunday night but it still wasn’t there. I tried to contact Xfinity support , but when they said they

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Customer Service

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Hello user_iam1cf, thank you for your post here in our Xfinity Community forum, we appreciate you and your time. I will be happy to assist you with your payment concerns. I understand your payment methods are being declined, what method are you using

XfinityJeffB

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7 hours ago

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Payment declined

Tried 3 different working payment methods, xfinity declined all 3. Im trying to pay my bill and it won't let me.

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Trying to figure out why there have been so many outages in my neighborhood this month.

I've had an outage every week this month - July 2nd, July 6th, July 14th, and July 21st. Every time my internet has gone down during the day for an extended period- which has seriously impacted my ability to work from home. I've never had so many occur before. Is there any way to track down why thes

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Customer Service

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