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CM2050V Downstream Partial Service
CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s
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Yes the link is not working it will let me press the activation button and it is not activating
Disney plus and Hulu bundle
Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell
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Congrats! There was a previous known issue however, this should be resolved. Did you receive the confirmation email? (this is an activation link) If you have not or this is were you are running into issues, please send us a direct messa
Disney plus and Hulu bundle
Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell
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Hey there, user_yp1uj7! We appreciate you knocking on our XFINITY Community door with your subscription activation issue. Not to worry, you have reached the right team to assist you with this matter. Are you receiving an error message?Please be remin
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Yes it is I switched to the 1000g with the bundle deal
Disney plus and Hulu bundle
Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell
Question
I did what you prescribed above and now have a list of ~427 channels. However, they are in the format of ##-###. Is there a way to equate the DTV number from the scan to the equivalent Xfinity channel number?
QAM vs IPTV
Looking for an official tech support response as to which channels in the 98020 zip code are able to be decoded with a QAM tuner?
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Hello @user_faaz2p I apologize for the inconvenience with your new service! Is this bundle from an upgraded Internet Plan?
Disney plus and Hulu bundle
Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell
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@XfinityRaul wrote: "... this option would be in your TV settings. You can change the input to "Cable," and run an "Auto Program" or "Channel Scan" in the settings menu." Are you sure about that? Are there ANY TV sets that can decode cable IPTV chan
QAM vs IPTV
Looking for an official tech support response as to which channels in the 98020 zip code are able to be decoded with a QAM tuner?
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It's scripts they want to charge xfinity more so if their cost goes up so does yours it's a contract issue and not everywhere if you Google it there is more info that explains it ..abc cvs a few others are a 3rd party that xfinity pays them for they
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Thanks so much user_2867bi for giving us this chance to help out! We've got this lost equipment reported and this will stop the collections calls once reported over to that partner agency.
Complete Recovery Corporation Email
I recently canceled my service over the phone and the customer service representative asked if I'd be returning a flex TV box I had several years ago. I explained that I have lost the box and he said no problem and that he'd remove it from my account then proceeded to cancel my service. Now I am rec
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Contract issue I read in certain cities?
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Hello @user_y3vmbv and thank you for posting your concern on our Xfinity Community forums! We can definitely help you with addressing that. To get started, please send us a direct message (I'm posting some handy instructions on how to do
Sprinkler repair
Our sprinkler line was damaged when our internet cable was installed. Can someone come fix it please?
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Sprinkler repair
Our sprinkler line was damaged when our internet cable was installed. Can someone come fix it please?
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Customer Service
Good evening user_4vbwsy. We do regularly review our programming lineup. I would be happy to review your account if you do need additional assistance. Please send us a direct chat message with your full name and complete service address to &ldq
ABC
This is ridiculous to not get one of our major local channels in Denver. Paying nearly $400 a month to Xfinity and we can't get the most basic channel. I have not wanted to make the switch to streaming services, but this is forcing me to reconsider. Do better!
Question
Just happened while watching PBS Newshour an hour ago--screen goes black, Error code 225., for about 5 seconds.
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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I appreciate the help
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
Question
ABC
This is ridiculous to not get one of our major local channels in Denver. Paying nearly $400 a month to Xfinity and we can't get the most basic channel. I have not wanted to make the switch to streaming services, but this is forcing me to reconsider. Do better!
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Customer Service
... i get red circle / slash icon and can not create a direct message. ... In your Forum user Profile Settings is "Opt Out from Direct Messaging" checked? If it is, clear it, click Save, and try again.
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
Question
I just double checked on both the app and the web version for my account. I have 6 phones/lines on my family plan. Only 2 of them show any option for eSIM activation under the devices page. The other 4, including the one having this problem now, do n
SIM card failure
One of the phones on my family plan seems to have a SIM card failure. No idea why, just stopped working. That phone will accept other SIM cards and work fine, and swapping the bad SIM out to another known-working phone gives no service/mobile data. So it is definitely the SIM itself that has the pro
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Yes please. It doesn't happen with Roku only ZUMO. From what I have read this problem has not been fixed for years.
user_ylp6z2
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7 hours ago
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I need Peacock subtitles permanently off.
I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock
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