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Not sure why you don’t see the photos. I loaded them from my phone, and they are still there. The stand alone photo posted first shows PCM 2.0. The first photo of the pair posted together shows Atmos/PCM, with no number of channels listed. I think
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
I understand, before I can further assist, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click
Unstable internet connection while on Zoom
I consistently have a problem while on Zoom. Every time I'm on camera I get latency issues and a message that my internet connection is unstable. Please advise.
Question
I am more than happy to double-check the status of the appointment. I will need some account specific information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
Subscribed channel not available
Hello, Subscribed to TFC (The Filipino Channel) on 9/5/26 by clicking on the screen. E-Mail confirmation was received. Attempting to access has consistently produced the following result: an extended loading time (aproximately 20 seconds), followed by approximately 15 seconds of the channel, then br
Question
Sorry but not helpful. There is no sap icon. I did go to settings which I had already done and it showed English as the check-marked language for the broadcast. I turned on closed captioning just to see what would happen and it read in English. I hav
NFL on nbc in spanish
I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.
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Mobile bill is $40 per month, and internet is $30. I want to change my mobile plan to something cheaper
Mobile bill is too expensive, please help. Internet bill is $30, so can I get another plan that is cheaper than $40.
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Plan
I know it's active but problem not solved. It still want to select a plan that wants payment..
complaint
eventhough I have Disney+ for free I am unable to because Disney wants me to sign up for payment plan. calling xfinity/omcast customer service is use less . I talked to few agents with no resolution..
Question
I see the first picture showing a 5.1 PCM input. That's likely arriving as MAT. The other pictures are not displayed on my phone. Just broken icons indicating there are pics.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
I've done a good bit of testing and found that there's a significant WiFi degradation between my router and my office (only 25 feet away, with one wall in between). Ethernet is not a viable option for me. The gateway is not near anything that
Unstable internet connection while on Zoom
I consistently have a problem while on Zoom. Every time I'm on camera I get latency issues and a message that my internet connection is unstable. Please advise.
Question
Emails Blocked
My emails are either blocked or delayed especially the ones even sent by my husband. I’m noticing it’s from Gmail
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Customer Service
Thank you for the response. Since I posted I've had a 'live chat" and was then called by an agent. Finding made after their various efforts was that this was possibly a problem with the cable box and a service visit was scheduled for 9/15/26 8-10am.
Subscribed channel not available
Hello, Subscribed to TFC (The Filipino Channel) on 9/5/26 by clicking on the screen. E-Mail confirmation was received. Attempting to access has consistently produced the following result: an extended loading time (aproximately 20 seconds), followed by approximately 15 seconds of the channel, then br
Question
unauthorized email autoforwarding to gmail
xfinity email is showing up in my gmail account autoforward is NOT ON
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Xfinity App
Xfinity 2Gig plan with XB8-T gateway does not provide the performance advertised.
I am very unhappy with my new Xfinity internet plan. I upgraded to the 2Gig Plan, which includes the Xfinity provided XB8-T gateway. The gateway has 4 LAN ethernet ports, including a 2.5Gb LAN port. I need to use the gateway in bridge mode to support my existing home firewall and LAN network. The 2.
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Your Home Network
@KittyMom Thank you for the update. Please share the resolution here if you can. We appreciate your patience with us.
Not Receiving Emails Sent From Gmail to My Comcast Email Address
The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification: I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was se
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Professional installation
Hi, I am having internet and TV installed at a second residence. Having XFINITY install. Will the technician be bring all the equipment (modem/router/TV box)? I assume so since I have not received any other communication. Thanks for the help!
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Customer Service
Hey there, mark_h087! Thanks for taking the time out of your Sunday to reach out with your installation concerns. We would be more than happy to review your appointment details here on this end. Please send us a direct chat message with your full nam
XfinityNatalie
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Professional installation
Hi, I am having internet and TV installed at a second residence. Having XFINITY install. Will the technician be bring all the equipment (modem/router/TV box)? I assume so since I have not received any other communication. Thanks for the help!
Question