Xfinity Community Forum

@XfinityBillie @alicefromil https://connect.xfinity.com/appsuite <----- try this URL instead 😉

Again

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2 hours ago

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Email help

I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me

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Paperless billing is on. The issue is that the email provider is rejecting the email from your billing system. Those rejections will be sent by email back to the billing system email address, and we need to find those messages

HareFamily

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2 hours ago

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Problems with paperless billing email

Somewhere around 6/22/2026, I am no longer receiving the paperless billing email from at least two sources. I suspect this is something to do with the migration to Yahoo, since both failed during the same time period. One of the senders is [Edited: "Personal Information"] ''. The problem is that any

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Quoted adjustment but not yet processed

I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn

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Billing

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Need help with account transfer and billing credit due to apartment fire

My apartment burned down in the beginning of August, everything was destroyed. I spoke to my local rep and she said I didn't have to close my account and my payments would be paused until I moved into my new unit in the same apartment complex. The payments were not paused, and when I called to deact

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Billing

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U

Have very similar issues, was a resolution found? Was it resolved on the customer or provider end?

user_727w2h

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2 hours ago

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U

Recurring lag spikes and packet loss every 3–5 minutes while gaming despite modem replacement and line repairs

Hi, I’m having a persistent issue with my Xfinity internet connection, specifically while gaming, and I’m hoping someone can help me determine what could be causing it. I’m experiencing recurring lag spikes/packet loss approximately every 3–5 minutes while playing online games. During the spike, the

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user_i1tw3h Thank you for clarifying that for me. Yes. In your situation, I would plan for the electrical relocation to establish the new attachment/service-entrance location before Xfinity performs the final cable-drop relocation. We can

XfinityDemetrise

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2 hours ago

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Need to relocate overhead exterior cable line

Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th

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Hello user_ovu1kc thanks so much for taking the time to reach out here via our Xfinity Forums! We typically do perform general network maintenance overnight; however, it sounds like this may be an area upgrade to our infrastructure, and this does req

XfinityAlfonso

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2 hours ago

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Service upgrade

Can you please tell me why they are doing a service upgrade during business hours? This could be done on the weekend when we are not working remotely

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user_wvrpmj I know you have already spent a lot of time with our different teams on this. I would love the opportunity to check as well. If you would please send us a direct message with your name and service address, I would be happy to help o

XfinityPaula

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2 hours ago

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Why does this company charge people differently and not offer the same discounts your neighbors received?

I am a "Diamond Member" (whatever that means and whatever benefits it comes with, I did not get an answer). I just hung up from a 2 hour 2 minute phone call that went nowhere. I have my neighbor's bill where she got a 1 Gig internet service for $60 per month (along with $10 discount for paying autom

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That's not really the question. I'm having the *exterior* electrical line relocated. Does that work need to be completed before I have my cable service line relocated? They are both overhead lines with a similar attachment point on the *exterior* of

user_i1tw3h

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2 hours ago

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Need to relocate overhead exterior cable line

Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th

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We keep losing internet

I have tried all of the troubleshooting tools and tips, I need a service tech to come to my home

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Customer Service

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Hello @user_598na8. Thank you for posting on the Xfinity Forum with your question about returning equipment. You have reached the right place, and I’d be happy to help make the return process as easy as possible. Thank you, @EG, for moving this

XfinityAsia

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3 hours ago

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Return of equipment

We're moving and have 3 TV boxes and a router. What do we need to do?

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Thank you, direct message has been sent

user_wfme8t

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3 hours ago

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Would like to cancel without a phone call or visit to store please

Hello can I please cancel my service without a phone call or visit to store please? I am moving to an area that doesn't have Xfinity and I would like to quickly cancel my service. I own my own cable modem and have no equipment to return.

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user_c3gdi5 Hello there! I hope that your week is starting out well aside from this price increase. I'm sorry that it came as a surprise. I know that it can be easy to overlook when account promotions and deals could be coming to an end. Many times w

XfinityPaula

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3 hours ago

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Pricing Increase

I would like transparency on why my bill increased 1.5x in September 2026. I did not add any services or receive any communications explaining the increase. When trying to communicate with the AI, it just says my bill did not increase from last cycle. Between this and the frequent outages, I am cons

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Service upgrade

Can you please tell me why they are doing a service upgrade during business hours? This could be done on the weekend when we are not working remotely

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Customer Service

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Curious

My Mom passed away but my dad is still alive is there any way we can change the name to his? We would still like to continue using this internet service.

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Customer Service

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Is the the service in my area out?

user_odvvik

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3 hours ago

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Service outage in our area -- We might know the reason

Hello, We have service outage. Xfinity status is they are investigating. But we are confident it is caused by a new optic fiber provider company laying cable in our area. Signal disappeared right when they started digging in our neighbors' backyards. How can we rout this information to real Xfinity

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user_JSH Thanks for submitting a post. We can help create a ticket for our backend team to review and reissue the card. We will need some information to create the ticket, so please send our team a direct message with your full name and address. To d

XfinityThomasD

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3 hours ago

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Expired Refund Card Replacement

Hi, I received a refund card from Xfinity for an overpayment on my bill. The refund card has expired. I have been attempting to replace the card form months, but the xfinityrefunds.com webpage is always displaying a maintenance screen, and the phone number only tells me that the card is expired, and

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That price and discount she got was definitely NOT a new customer discount, a house that was with you 4 years also received it. She also does not have mobile phone service with Xfinity. I just want the price she got, that is all. Why is that too much

user_wvrpmj

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3 hours ago

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U

Why does this company charge people differently and not offer the same discounts your neighbors received?

I am a "Diamond Member" (whatever that means and whatever benefits it comes with, I did not get an answer). I just hung up from a 2 hour 2 minute phone call that went nowhere. I have my neighbor's bill where she got a 1 Gig internet service for $60 per month (along with $10 discount for paying autom

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You've reached the right place, I'll be glad to assist! To do so, can you please send our team a direct message with your full name and full address? To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat" ico

XfinityNasser

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3 hours ago

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Active Mobile Number is a 'Ghost Line' Unlinked From Account - Need Internal Transfer

I have an active Xfinity Mobile phone number that is functioning normally, but it is stuck as a 'ghost line' because it became unlinked from my billing profile during an account split a year ago. It does not show up on either of my active account portals. I need a Digital Care agent to help me perfo

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user_i1tw3h Hello! Thank you for reaching out. We pulled this main talking point from an FAQ section regarding the Xfinity installation process:- Cable and electrical outlets must be present and working in the spot where you want your service.The mai

XfinityBenjaminM

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3 hours ago

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Need to relocate overhead exterior cable line

Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th

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