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@user_ajl10a We did reply yesterday morning as soon as we returned to the office. I would try checking again in your message history; you may have just missed seeing the alert.
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Promo Pricing
I know this is a common issue but I find it absurd that I currently pay 79 a month (not including any of the extra charges on my account) for 200mbps internet and when I go to look at new customer promo pricing it's 50 a month for 1gig. It feels like a solid burn to know that I'm paying nearly doubl
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Billing
Internet service went on for one day. Out again. So if it rains can I expect your services to fail? I expect a healthy credit this month. Once again I have to leave my home in a rainstorm to get work done.
Garfield Ridge outage
My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays a
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I sent the DM as requested, haven't heard back yet.
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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certificate
When I attempt to login to my cpanel on shockhosting.com, I receive this message "ERR_SSL_PROTOCOL_ERROR". shockhosting.com have looked into this in depth and insists that logins work properly on other networks and browsers. including my test on mobile network. It appears that YOU ARE BLOCKING this
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Your Home Network
If you’re using cordless phones. Try connecting the phone line from the base phone into telephone port # 1. Check for dial tone.
All phones say PHONE LINE IN USE. UNABLE TO GET RESPONSE FROM XFINITY TESTING
For 4 months, every land line phone I plug in says "PHONE LINE IN USE". This is rather frustrating and I would like someone to please contact me. Thank you.
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Hi there, @user_el4art I’m really sorry to hear this has been your experience, that’s definitely not how we want you to feel. I completely understand how frustrating it is when you’re trying to get help and keep getting sent in circ
Xfinity telephone number
Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]
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Hello, @Castiel47 - We've converted your comment into its own post to better address your particular account concerns. What can we do to help today?
Re: "Need to Cancel Existing Account and sign up as new customer to get better rate."
Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Please describe the nature of your issue in detail here, but be sure to exclude any personal informat
Xfinity telephone number
Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]
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All numbers work, 1-800 Comcast // 1-800 Xfinity 1-888-934-6489 follow the prompts. Tip: limit background noise when interacting with automated system
Xfinity telephone number
Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]
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Re: "Need to Cancel Existing Account and sign up as new customer to get better rate."
Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change
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Customer Service
@AngryFT2026 - The article you visited is the correct official guide, but sometimes navigating the account dashboard directly can bypass any broken links. If you haven't already, try these direct steps: Go directly to xfinity.com/myaccount and sign i
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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@user_p6xdjv To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" fr
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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When does my phone pick up calls if I don't answer first?
How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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Thank you for sharing your positive experience with Deepak. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Deepak and their leadership. We always want you to have the best exper
Live Chat
I just spoke with Deepak through the live chat and he was incredibly helpful and polite. I wanted to rate him but it didn’t give me the option after the chat ended, so I thought I’d come and say how wonderful he was on here.
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Good afternoon, and thank you for reaching out to our Community Concerns team so we can address your billing situation. I completely understand your frustration @user_f3ejbu, I would feel the same way if I were billed but never received service. We
Are you kidding me?
I just received a bill from Xfinity BUT YOU NEVER EVEN PROVIDED SERVICE. If this isn’t immediately canceled I will take further action against Xfinity.
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I do not see a direct message icon on my home page - please provide clear instructions or a screenshot of where this is - I tried to ask the chat assistant, but she didn't know what a direct message was. If I was able to talk to someone 2 months ago
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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user_7866rd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Xfinity support- Router return issue
Hello, We have returned our router to the Cutler Ave in Albuquerque, NM for our closed account. However we keep getting emails stating that it was not returned. How can we get this resolved?
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Are you kidding me?
I just received a bill from Xfinity BUT YOU NEVER EVEN PROVIDED SERVICE. If this isn’t immediately canceled I will take further action against Xfinity.
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Billing
What happens when you attempt to login at Xfinity.com/mobile? If you can access it, click on billing and trying making a payment. If all else fails, call 888-936-4968, the agent can either take the payment WITHOUT you having to verbally provide payme
SomaliRose
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Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
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