Xfinity Community Forum

Hello, @user_wfli0y we can investigate this duplicate account and the billing concern. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Mess

XfinityThomasC

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3 hours ago

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Billing Dispute

Hello Xfinity Billing and Fraud Resolution Team, I am writing to formally dispute an outstanding charge of $53.18 associated with what appears to be an unauthorized duplicate Xfinity account created during my October 1, 2026 visit to the Xfinity authorized retailer in [EDITED: PI]. During that visit

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user_wam9df Thank you very much for the details on this! We want to make sure we get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issu

XfinityTommy

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3 hours ago

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Pacemaker monitor unable to transmit to healthcare monitoring center

My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori

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I see both accounts when I follow the instructions. When I click on managing the accounts, I only have the option to make changes to my current account.

user_4ix5pi

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3 hours ago

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Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

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Billing Dispute

Hello Xfinity Billing and Fraud Resolution Team, I am writing to formally dispute an outstanding charge of $53.18 associated with what appears to be an unauthorized duplicate Xfinity account created during my October 1, 2026 visit to the Xfinity authorized retailer in [EDITED: PI]. During that visit

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Billing

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Really? So far I am up to about 15 stops!!

user_932o69

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4 hours ago

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New DVR Recordings Not Syncing

I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t

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user_mjdkn5 Thanks for creating a post. Was this provided and working previously? Were there any changes to your account or services? What are you seeing when you try to access Sling TV?

XfinityThomasD

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4 hours ago

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Help with my sling

I can't get sling. I get all other channels but sling

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@user_4ix5pi Thank you for clarifying that you had Peacock with the previous account. Can you follow the directions here to attempt to unlink the accounts and then see if you are able to activate the Peacock programming?

XfinityBillie

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4 hours ago

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Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

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Hi @user_44s912, You'll find that we actually have articles posted detailing many of the errors that you may come across as well as common solutions that may resolve the error. In the XRE-03090 - Sorry, we’re having trouble connecting - X1 error

XfinityJustinM

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4 hours ago

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Error XRE 03090

Not connecting Error XRE 03090

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Good morning, @user_473j5m ! We can definitely help clarify how you’ll receive your modem. Can you tell us if this is for a new service order, a replacement modem, or an equipment upgrade?

XfinityRichard

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4 hours ago

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How will I get my modem?

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Cómo puedo saber cuánto tiene en dinero ésta tarjeta

user_wko60g

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4 hours ago

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Promotional cards

Who do I speak to regarding a promotional $200 prepaid card NOT working?

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@user_wam9df Oh that is a much different setup than I had imagined. Another thing I picked up, is that I think you are moving her comcast router around. That's interesting because comcast says you always need a new installation when movi

strega7

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4 hours ago

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Pacemaker monitor unable to transmit to healthcare monitoring center

My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori

Question

Good morning, @user_fu2qqb ! I’m sorry your service still isn’t working after transferring it, especially since you wanted to continue using your current modem. Please send us a DM with your full first and last name and full service addre

XfinityRichard

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4 hours ago

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Transfer

I transferred services and told her I want my same current modem, my service still not working

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Apologies for the confusion gbge21. You would just type "Xfinity Support" in the to field after signing in.

XfinityTommy

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4 hours ago

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rewards

can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message

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I had a free subscription with my old account. And I’m trying to activate my subscription on the new account.

user_4ix5pi

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4 hours ago

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Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

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Good morning, @user_x6gmv6 ! I’m sorry to see you go, and I understand you’d like to get this taken care of without having to call. Please send us a DM with your full first and last name and full service address, and our team can assist y

XfinityRichard

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4 hours ago

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Cancel my subscription

Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.

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@XfinityJustinM That outdated file should be taken down.

EG

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4 hours ago

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ARRIS G36 – Slow upload speeds

Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Cancel my subscription

Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.

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... The file you shared is from 2 years ago, and is not the most recent ... For the current list of compatible devices, follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned. The G36 is listed und

BruceW

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4 hours ago

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ARRIS G36 – Slow upload speeds

Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl

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user_yfgn5q Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message

XfinityDemetrise

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4 hours ago

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XFINITY WIRES STILL DOWN IN MY DRIVEWAY

we had a severe storm in May and the wires came down and the driveway for Xfinity and electric the electric company put the wires back up at Xfinity wires are still down in our driveway since May since then I’ve complained Xfinity has come with their technicians and then they turn around and leave b

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footprint*

XfinityDemetrise

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4 hours ago

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Transferring Service

I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint

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