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How can I get the $60 a month 1Gig promotion vesus than the $99 600 mbps that I pay currently
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Your Home Network
@user_539zzd Thanks for reaching out to us, we understand you would like to use your own router in connection with the ONU device instead of using the Xfinity xre10 router. We're happy to get that updated on your account so you can use your own rou
Request for COAM / ONU Provisioning
This request is directed to the Xfinity Digital Care Team / Corporate Level 2/3 EPON Technical Support. I am a residential FTTH EPON fiber subscriber with a new installation utilizing a Nokia NKFN11AEL ONU and an XER10 gateway. I am requesting an account transition to the official Member-Owned Route
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Can you make sure your Xfinity App has been updated to the most recent software version?
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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Xfinity refuses to fix my service
Xfinity refuses to fix service on my phone. I’ve spent hours including on the phone and in the store doing the same thing 8-10x with there “fixes” I’ve also been transferred to apple and tests done on my phone. Phone is fine, was told it’s Xfinity service issue by apple
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Customer Service
Shrinegirl Thank you for reaching out. We'll be happy to investigate this further to see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" i
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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Good morning @user_79sa7m, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the interaction you had with the rep, but you have come to the right place for assista
Rude customer service representatives
11/5/26 I called Xfinity due to billing issues at 10:27pm and as I’m explaining to the representative what the issue is he starts to get an attitude starts talking over me then begins literally yelling at me “ it’s your fault”. That is totally unacceptable and unprofessional. You’re supposed to be a
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Box retuns
My box came late, the new one. now I need to return the old box, but I got billed $15. Will this $15 and the $15 on the next bill be removed once I return the box
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Your Home Network
user_3q0tyx To confirm are you looking for the history of call or texts on the device, or are you looking for the history through the bill statement?
History on cell phone
How to find history on cell phone bill trying to find a picture transaction
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Xfinity doesn’t work for zoom or teams
My internet works fine except for using zoom or teams. I work from home but cannot meet with anyone unless I mute myself on the meeting and I call in separately because my connection is never stable and people can only hear every other word I say. Have tried troubleshooting and unplugging the modem
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Your Home Network
No magnifying glass just shop and chat
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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Good morning @user_431875 our team is happy to assist. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start new conversation" (pen
Need to swap out two wireless Xi6 boxes back to two hardwired XG1v4 DVR boxes
In early September 2026, a Xfinity service technician came out to our home to determine a technical problem we were having with not being able to watch certain channels within our HD package on our receivers. The problem was identified with our old outside cable line from the gray box on the outside
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@XfinityBradM Mine are Samsung Tv's App is Ver 2.183.1 I believe some others mentioned Samsung also.
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Add my spouse's name in the bill
I would need to add my spouse's name in the bill, and have the bills with both names. Can I get some help?
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Billing
Account Cancelation
I canceled my Xfinity account, but I am still receiving bills. I have since moved out of the US, making it difficult for me to contact customer service by phone. When I initially requested to cancel my account, I was told that I only needed to make one final payment and that no further charges would
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Billing
@XfinitySean Thank you for the assistance I have received so far and for the partial refund that was issued. I appreciate the effort to resolve this matter. I am not yet comfortable marking the matter as resolved because several important c
Attempt to Resolve Billing Issue and Unresolved Fraud Claim
I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg
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AI did the same thing to me. Wanted to lower my bill and change options. AI assured me 💯 % my bill would be lower, prorated due to previous interactions. The bill was over $360. And had a modem and pro connector Delivered
Escalation: 10/24 In-Store Plan Change Raised Bill $31.29/mo, Removed Free Peacock, Added $55 Charge (23+ Year Customer)
Hello Official Xfinity Support Team, I am reaching out to Corporate Digital Care to request an immediate review and resolution regarding an in-store account change that occurred on October 24, 2026. I have been a loyal Xfinity customer for over 23 years, and prior to this visit, I had an active cont
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Is there a bettwer way of trying to contact someone to figure out what my options are or if there are any to resolve my issues I have had with my xfinity for the last several months or maybe a different part of xfinity that's willing to answer questi
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I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that
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user_3bt9so Hi there and thanks for reaching out to us on our Xfinity Forums community. I'm sorry that the account does not seem to have been closed correctly. I would love to help out. I can see how being overseas is going to create a bit of an issu
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Account Cancelation
I canceled my Xfinity account, but I am still receiving bills. I have since moved out of the US, making it difficult for me to contact customer service by phone. When I initially requested to cancel my account, I was told that I only needed to make one final payment and that no further charges would
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