Xfinity Community Forum

Accepted Solution

Thanks for working with our team to get the account squared away, @user_1efm16! You will see the billing corrections on the USPS statement that comes in 2-3 weeks, then the refund in 4-6 weeks. We are here for you if you run into any further concerns

XfinityRay

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12 hours ago

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Fraudulent Account Charges

Your AI chat bot won't transfer me to an agent, so I'm forced to address this here. I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH. Stop sending m

Question

Thank you for making us aware of this @user_zax8x6. We all know the feeling of worrying about missing out on a promotion! Our team can certainly make sure that the promotion has been added to your account properly, but keep I must mention hat you wou

XfinityJustinM

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12 hours ago

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Mobile line is not free as I was promised

I switched over to Xfinity for 1 line with our new internet service and we were suppose to get 1 year free mobile service. Well our bill is showing Unlimited$43.55 1 line Premium Unlimited [Edited: "Personal Information"] Service with unlimited talk and textIncludedActivation Fee$25.00Device payment

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Print Label button not working

I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!

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Devices

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I figured as much. Thank you for your help.

MikeinCali

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12 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

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I just sent information to messenger

user_d1lp3i

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12 hours ago

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

Good afternoon user_3p7f3k are you experiencing this delay directly through the Xifnity website, or through a third-party application?

XfinityJon

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12 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

They're all ok. Not certain, but this sounds typical of being caused by a peak usage time capacity / traffic congestion problem on your local cable segment / node. If so, there is not much that you can do about it except to complain to them persisten

EG

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12 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

Hi there, @user_0y5u8d ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with getting a ticket open so that our Gigabit Pro team can determin

XfinityRichard

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12 hours ago

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Gigabit Pro Install

Please let me know who to contact to get Gigabit Pro installed at my home. Thanks

Question

@egrail Thank you for connecting with us about your concerns with email delays. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

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12 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

Hello @user_9uyaqi, we understand how incredibly frustrating and unfair this situation feels, and we're so sorry you're going through this. The requirement for a police report and photos is standard procedure for theft claim with Xfinity Mobile. This

XfinityQuemekia

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12 hours ago

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Stolen Phone

I ordered a new iPhone 17, and it was stolen by the carrier (FedEx). On the day it was marked as delivered—requiring a signature—I was handed an empty box. Xfinity filed a claim, but I feel like I’m the one being punished. I still haven’t received a refund, and they’re requiring me to file a police

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Upstream Channel Bonding Value Channel ID 1 2 3 4 5 6 Lock Status

MikeinCali

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12 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

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I just sent a dm as you suggested. Thank you for your help.

MikeinCali

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12 hours ago

to the conversation:

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Gigabit Pro Install

Please let me know who to contact to get Gigabit Pro installed at my home. Thanks

Question

Where do I go to to shut off certain app notifications?

I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on

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Xfinity App

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I have the same issue on my iPad Pro. I am able to log into the xfinity website (after needing to change my password). I am able to receive email on my iPhone with mail app, but not on my ipad. I have uninstalled and reinstalled the email account, re

user_330yxw

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13 hours ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

Question

We can certainly run some tests. It is a little odd that the it is happening to both boxes at the same time, even if they are older. Send us a direct message with your full name and the service address, and we can check a few possible causes for the

XfinityMatthew

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13 hours ago

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

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About 10 years I don’t know if it’s a bad line or boxes no error message it just cuts off and back on constantly

user_d1lp3i

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13 hours ago

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

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Very poor internet performance for the entire year

At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last

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Your Home Network

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Hello @user_d1lp3i Sorry to hear about the issues with the cable boxes. Are you receiving any error messages before they shut off? How long have you had these boxes for?

XfinityMatthew

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13 hours ago

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

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Customer Service

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