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NFL Network and RedZone
The main reason I stayed with Xfinity is bc of the sports package. I knew once ESPN and Disney acquired the network it was going to be issues. I should receive some type of discount due to the fact its part.of the sports package I'm paying for.
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Billing
They did email me a new code but I haven’t redeemed it yet to see if it works. I’ll let you know! I had to reach out in the message chat (not Xfinity Assistant)
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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Assistance with mobile order identity verification
I am reaching out to escalate an issue I have been trying to resolve for three days now. I placed an online order for two new phones and to add two new lines to my mobile account, a total of five times now. My orders keep getting canceled because when I go through the identity verification process,
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Plan
Thanks for reaching out about NFL programming, @user_k1wu0a. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know
No NFL channel
Customers should get a credit for losing the NFL channel and the Red zone. If you don't have them back in time for the start of the season, I will be looking for alternative choices.
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I also talked to an agent today and the said that I am stuck with the device and mobile payments for 2 years after which I will have to call Xfinity to cancel the mobile line. Meanwhile the internet bill has been increased for all customers by $20 an
I am charged for mobile sevices
I was scammed into signing up for a “free” iPad by a Comcast agent saying I will be charged $35 for Comcast internet and $29 would go towards the device which would technically make it free as the internet service is $60. but now my internet bill is $55. I would like to get re compensated for this s
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I am charged for mobile sevices
I was scammed into signing up for a “free” iPad by a Comcast agent saying I will be charged $35 for Comcast internet and $29 would go towards the device which would technically make it free as the internet service is $60. but now my internet bill is $55. I would like to get re compensated for this s
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Plan
Thanks for taking the time to walk through those steps and for sharing those details, we really appreciate you trying to troubleshoot on your end.❤️ Since the issue is impacting all devices and you’ve already reset your equipment, we’d li
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
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I’m having slow speeds on all devices. I have only been trying over WiFi, as I have a newer Mac laptop with no Ethernet port. I have reset the modem and the router multiple times.
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
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I apologize you’re still dealing with this, especially since it’s impacting your ability to even use WiFi. Let’s narrow things down a bit, so we can help more effectively: - Are you seeing the slow speeds on all devices, or just spe
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
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Low Speed to My gateway
I am paying for 600Mbps and get 361Mbps I have rebooted my Gateway and rebooted the power and anywhere I test this WIFI or Ethernet port I am getting 1/2 what I have been paying for on my Bill. So how do I get it fixed or get a refund on my monthly Bill? How can I get a trouble ticket open to get th
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Your Home Network
@XfinityMelinda It is definitely on the list. How do I know if it is provisioned correctly? I’m still experiencing slow speeds, to the point where I can’t even use my wifi right now.
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
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Greetings @user_jwx5qz, and thank you for posting on our Xfinity Forum! Sorry to hear your speeds got worse after upgrading, that’s definitely not the experience we want for you, especially after already working through this with multiple agent
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
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Internet Service Appointments
Poor/halting internet. Did all the chatbot tech checks. They found an issue and said needed to schedule an appointment (I had rebooted router/modem a few times)! Xfinity app says online! Took 4 days for an appointment, and when the tech arrived, he didn’t even want to come in..said the issue was on
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Your Home Network
unamujer7 My team can help you look into promotions on this chat platform if you want. We are here to help. If you prefer to be on the phone, then you would need to call into customer service or visit your local Xfinity store.
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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Unfortunately, the assistant does not help either like chatting with a robot. That option helped me allot and Xfinity raising prices every month makes it awful for us customers to get help in lowering our plans. I have been with Comcast since the ear
Customer call back option
Use to be able to pull up a site where I would enter my phone number to get a call back being you're on hold forever and never get a person on the line. What is that link/site?
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Good afternoon user_6mtc0y. I can assure you this is not the experience we want for you. I would be more than happy to look over your account, and to discuss this further, or provide any additional assistance. Please send us a direct chat messa
Very strange experience
Just had a very strange experience. Our internet went out and when I called to report the customer service person told me my service was fine. He then went on to say that my bill was due today and he could help me pay it if I provided him with the full bank account info that Comcast has in their sys
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Very strange experience
Just had a very strange experience. Our internet went out and when I called to report the customer service person told me my service was fine. He then went on to say that my bill was due today and he could help me pay it if I provided him with the full bank account info that Comcast has in their sys
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Customer Service
I do understand this is an inconvenience, we are working hard to bring back all the networks that you and the rest of the Xfinity community loves. We do appreciate your patience while dealing with this issue.
XfinityDuron
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6 hours ago
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NFL Network and RedZone
The main reason I stayed with Xfinity is bc of the sports package. I knew once ESPN and Disney acquired the network it was going to be issues. I should receive some type of discount due to the fact its part.of the sports package I'm paying for.
Question