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iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
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Accessibility
Doug_1994 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service a
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Mobile
I told these people time in time again I didn't want to this phone now they are charging me for it I haven't use it or anything they won't take it back past due date when I told them not to send me the phone they did it. Anyway I'm tide of comcast I will never recommend any one to them a bunch of ly
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Devices
Hi, just stopping back to publicly thank @XfinitySean and @Xfinity Support for the quick resolution and excellent follow up via private DM. The repair service was completed successfully and the tech did a wonderful job. Thank you again for your help!
Downed wire
The cable line that was connected from the pole to my house is down and needs to be repaired or replaced. The mounting bracket holding the cable line to my house is damaged and fell off the house as well. A technician with a bucket truck or two-story ladder is needed. Thanks!
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cut cable
Hi, our yard workers cut the cable line that goes from our property to the neighbor's across the street. The cable line is now lying on the side of the road. Could we get someone to repair this, please?
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Customer Service
@XfinityPeterH I did and there’s no issues with that. It’s just through the X1 cable boxes
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Great customer support
On August 3. I contacted Xfinity in reference to a rather complicated problem involving billing. I spoke with a gentleman named Adiyta. He was extremely patient, very professional and managed to resolve my rather complicated problem in a relatively short period of time. I was very pleased with our i
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Xfinity Compliments
Need network unlock codes for the two phones on my account
I need to get network unlock codes for the two phones on my account. I tried the customer support chat yesterday to handle this, and was told that I would be emailed the unlock codes within 24 hours, but that has not happened. The two phones have been paid off for over a year, and meet the other cri
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Devices
Thank you user_mn22z7, I was to authenticate your account. However, to continue this conversation please send a direct message. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Star
Requesting Promotional Rate Renewal - Existing Customer
Hi! I’ve been a loyal Xfinity customer for two years, but my promotional rate just expired and my bill went up from $55 to $95.03. I’m looking at Tmobile, who is offering $50/month. I’d prefer to stay with Xfinity so I don't have to swap equipment, but I can't justify paying this higher price. What
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New services
I had made an appointment for a tech to visit my home for new services. When I requested the visit the agent who made the request put the wrong address ( my neighbors which they already have services with xfinity ) tech went ahead installed services since he said I could definitely have services ( y
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Customer Service
Excellent! Glad to hear that you are good to go. If you need anything else from us, please let us know.
Switch from Xfinity internet to NOW internet.
Hi, I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW. Could I get some assistance with this? Thank you.
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I did and haven’t heard nothing at all
Frustrated once again, I was lied to buy someone who works the chat cause you can’t talk to nobody online phone
I had a payment arrangement set up for August 9 yesterday online through the chat it stated that I can do it to 25 August. I had someone on the chat because I can’t speak to nobody on a phone at all which is awful state that they could move the payment to the 25th and that my services would not be i
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Thanks. I'm now connected with Internet Now. All good!
Switch from Xfinity internet to NOW internet.
Hi, I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW. Could I get some assistance with this? Thank you.
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I had the same issue on my IPHONE. I had tried removing the Comcast.net email then adding the account back in to no avail. Turning OFF wifi calling didn't help. What helped was to turn my IPHONE wifi OFF completely. I could then add a new Comcast ema
Can’t send email from my iphone
I can receive but can’t send email from my comcast email account on my iphone. I have checked all the normal things suggested… smtp.comcast.net. The port is correct as 587. I can use the account from the internet correctly and it will send. But the iPhone part is not allowing sending.
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free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/
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Devices
@user_s5xcsr posted: "C:\Users\chris>tracert www.newsletterbroadcast.net/" That didn't work because tracert doesn't understand the trailing slash. When I ran the same command, with and without the slash, I got this: C:\Misc>tracert www.newsl
webserver issues
After going round and round with my ISP for a couple of weeks, we have determined that Comcast has some issues resolving web pages. For example: https://www.newsletterbroadcast.net/login This page will not resolve on Comcast, but works fine on Verizon. Need to open a ticket with Comcast, but there i
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Network Damage Outage for 24 hours
Hi! I have had an outage due to "Network Damage" for close to 24 hours, and status is still "Under investigation" but I'm wondering what those mean and if there is a better answer than "as soon as possible" for possible reconnection time? Are there technicians working on a repair?
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Your Home Network
user_bwp4ja Hi there! Thank you so much for using our Forums and for letting us know about the email issues from your device. Have you attempted to remove the email account and add it again?
Can’t send email from my iphone
I can receive but can’t send email from my comcast email account on my iphone. I have checked all the normal things suggested… smtp.comcast.net. The port is correct as 587. I can use the account from the internet correctly and it will send. But the iPhone part is not allowing sending.
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Help me get smart tv Insigna connected to cable
user_itrf4j
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Trying to connect smart tv to comcast cable
Trying to connect smart tv to comcast cable
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