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printer hookup problems
My envy 5535 printer does not connect to my Gateway wireless WIFI. Why?
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Your Home Network
user_yraq4i I'm sorry to hear you feel this way. We'd like to help with any service concerns. Are you experiencing a similar issue?
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
Question
We appreciate those details @keithstone99! These help narrow this down the problem being either the signal the box is receiving or the box itself. Have you had a chance to check if the coaxial connections going into the box and the wall outlet the
Replacing my xg1v4
I have a 4K TV and my own router. My current XG1v4 coax box is failing and dropping the picture. I need an exact replacement XG1v4 shipped from the warehouse. Can anyone help?
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Thank you for reaching out here. I am sorry to hear that you have run into that issue. That NOW WiFi Pass is a standalone product sold outside the Xfinity ecosystem, our team does not have access to those orders or accounts. You can reach the team th
My child connected to hotspot
My 13 year old purchased a Xfinity hotspot 30 day pass so that he can go around my restrictions. How do you allow this?? And how can I stop it?? I called customer service but they were no help.
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Hello, yes happens randomly, any channel any time, even when watching live tv or dvr or xfinity stream movie. My box came to be as a refurbished se years ago.
Replacing my xg1v4
I have a 4K TV and my own router. My current XG1v4 coax box is failing and dropping the picture. I need an exact replacement XG1v4 shipped from the warehouse. Can anyone help?
Question
Thanks for reaching out @keithstone99. I can understand wanting the same model replaced, especially since you have a 4K TV. Are you seeing this issue on multiple channels? Does it happen during commercial breaks too?
Replacing my xg1v4
I have a 4K TV and my own router. My current XG1v4 coax box is failing and dropping the picture. I need an exact replacement XG1v4 shipped from the warehouse. Can anyone help?
Question
I do hate to hear about your current status. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? @Ash43414
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My child connected to hotspot
My 13 year old purchased a Xfinity hotspot 30 day pass so that he can go around my restrictions. How do you allow this?? And how can I stop it?? I called customer service but they were no help.
Question
user_ysxzv9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Hazardous low-hanging / unmaintained cable line in backyard (Blocking electrical upgrade)
Hello, I need an Official Employee to help me escalate the removal of an old, unmaintained Xfinity cable line hanging low in my backyard. Because the wire is sagging and unmaintained, it is currently posing a safety hazard and completely blocking a critical, scheduled home electrical upgrade. I alre
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hazardous low-hanging / unmaintained cable line in backyard (Blocking electrical upgrade)
Hello, I need an Official Employee to help me escalate the removal of an old, unmaintained Xfinity cable line hanging low in my backyard. Because the wire is sagging and unmaintained, it is currently posing a safety hazard and completely blocking a critical, scheduled home electrical upgrade. I alre
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Replacing my xg1v4
I have a 4K TV and my own router. My current XG1v4 coax box is failing and dropping the picture. I need an exact replacement XG1v4 shipped from the warehouse. Can anyone help?
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I contact someone at Xfinity to move a cable line running to my house in Baltimore City?
It has been impossible to get someone from Xfinity to help. How do I schedule Xfinity to move a cable line running to my house in Baltimore City? I do not have Xfinity service at this address but the cable is in the way of my deck.
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Request for Relocation of Exterior Cable Crossing Property Line
I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro
Question
I had the same problem and the suggestion above worked to fix it. I contacted xfinity using the chat feature and copied & pasted the request above: Please check the Features list on my line. Look for a feature called 'RCS Block'
RCS Activation Waiting Forever
Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
return internet devices
I need to return my network equipment. I am in Los Angeles and there are no Xfinity stores nearby, so I need to return the equipment via UPS; however, my account does not show any equipment options that would allow me to generate a UPS return label.
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Hello again @HT210-fma! When you have a moment, we've sent a new DM.
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician report
I need help pulling the internal technician repair notes for a recent visit.
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user_wa4mmf Thank you for posting on our community forum so we can make sure the cable is moved out of the way. I will collect your information to open a ticket and have a local technician take care of the cable in your yard. Please send a dire
XfinityEmilyB
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How do I contact someone at Xfinity to move a cable line running to my house in Baltimore City?
It has been impossible to get someone from Xfinity to help. How do I schedule Xfinity to move a cable line running to my house in Baltimore City? I do not have Xfinity service at this address but the cable is in the way of my deck.
Question