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@user_q13734 I apologize for any confusion! A standard Service Call (like a repair or installation) requires someone 18 or older to be present since the technician may need to come inside. However, Special Request Orders (like burying or raising a li
Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
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Awesome! I am glad to hear you were able to get assistance @user_fg4tb7. Thank you for being a part of our community and hope you have a wonderful week ahead.
Xfinity Lost Trade-In Phone & Has Given Me the Run-around for 3 Months Despite Proof of Delivery
I have been trying to resolve a Xfinity Mobile trade-in issue for over 3 months, and it has turned into a complete customer service nightmare. Right now this feels less like customer service and more like a stall-until-the-customer-gives-up strategy. In January 2026, we switched from AT&T to Xfinity
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Cable burial dissatisfaction
Hello, my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up th
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Xfinity Compliments
But you just said “To clarify how these appointments work, unlike a standard service call, our burial crews don’t typically require you to be home since the work is done entirely outside.” Every single employee I’ve talked to about this has given me
Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
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We got a call from an Xfinity representative today and they have been able to make it right. Thank you.
Xfinity Lost Trade-In Phone & Has Given Me the Run-around for 3 Months Despite Proof of Delivery
I have been trying to resolve a Xfinity Mobile trade-in issue for over 3 months, and it has turned into a complete customer service nightmare. Right now this feels less like customer service and more like a stall-until-the-customer-gives-up strategy. In January 2026, we switched from AT&T to Xfinity
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That is usually the case for service visits @user_q13734. How to Prepare for a service visit
Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
Question
That’s interesting because both the agent and supervisor said someone would call me 30 minutes before arrival to confirm that someone 18 years or older would be home.
Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
Question
Hi there @user_q13734! I’m so sorry to hear about your experience with getting your line buried. This is definitely not the standard we strive for, and I completely understand your frustration, especially with the added stress of managing your
Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
Question
Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
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Customer Service
Cancel internet
I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?
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Customer Service
Hey @user_fg4tb7, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to take a look at the Xfinity Mobile account and device trade-in. Please send a direct message by clicking the chat icon in the u
Xfinity Lost Trade-In Phone & Has Given Me the Run-around for 3 Months Despite Proof of Delivery
I have been trying to resolve a Xfinity Mobile trade-in issue for over 3 months, and it has turned into a complete customer service nightmare. Right now this feels less like customer service and more like a stall-until-the-customer-gives-up strategy. In January 2026, we switched from AT&T to Xfinity
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How to add channels to a a favorites list
When using Xfinity streaming and fire TV, how do I add channels to my favorite channel list?
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Xfinity Stream Website
iPhone Xfinity App Issues
I have an IPhone 15 and cannot login to either my Xfinity account app OR the Xfinity Stream app. I have the latest apps (with Xfinity just updating it 3 days ago). Even time I try and login in after I enter my username it comes up with “access denied” then some long information. why is this happenin
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Xfinity App
Thank you for reaching out to our team here. I am sorry to hear about those issues with the service, and will be happy to look further into those from here. Can you send me a direct message with the full name and complete address for your service? To
If xfinity is gonna sell wi-fi, could you at lease make sure the wi-fi works?
I've had Xfinity wifi for two years now, only because it's the only option at my address. Every single day while I am working, the wifi goes out, loses connections, delays, etc. EVERY. SINGLE. DAY. I've had at least one work video call either lose connection completely or slow down to the point wher
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@user_9c9s5d, our apologies, as "Insert Image" is seventh from the right, and fourth from the left of "System Font". Or, if you're willing, please send us a direct chat message with your full name and complete service address to “Xfinity Suppor
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
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user_9kpjy2, hello there and thanks for reaching out. Congrats on your upgrade! Utilizing our voice service doesn't impact what gateway you're using. Your voice service is VOIP (voice over the internet) - you'll just activate your gateway and connect
upgrade offer from Arris TG1682G XB3 modem
Will the new device being offered retain all the features of the present device, including voicemail, fax, USB/Enet/phone ports, etc.
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I'm happy to help, marcus305! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Thank you so much for your very prompt, clear, and thorough response!!
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Accepted Solution
Thanks for posting on our community forums, marcus305. I'm happy to clarify this for you. You do not need to create a Universal Orlando account or apply the promo code on Universal’s website by today (5/10/26). Per the terms, 5/10/26 is only th
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Thanks for meeting us here in our community, @Jusrme. We're sorry to hear you are not happy with your Yahoo email. Once you accept Yahoo terms of service, Yahoo Mail will become your email provider, and you will only be able to access your comcast.ne
XfinityLinda
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Takeover of and email move to Yahoo
Do I have to move my comcast email to Yahoo? I do NOT like your "new & improved" Yahoo and I adjusted my landing site to another space. I already HAVE a Yahoo email!
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