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MB8600: Low SNR and huge uncorrected errors on specific downstream channels, no splitters
Hi, I am seeing an issue that looks very similar to one I had years ago on this same Motorola MB8600: https://forums.xfinity.com/conversations/your-home-network/mb8600-millions-of-uncorrected-errors-low-signal-to-noise-ratio-snr-slow-gigabit/602dae7ac5375f08cdeb752b In that older thread, bypassing s
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Your Home Network
user_vzc3fh, I wanted to follow up on @Again's question since we haven't heard back. When you have a moment, you can circle back here when you're ready.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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user_ig2mj0, hello there and thanks for reaching out. I understand your frustrations. I want to apologize about your experience. We are a corporate team here and are happy to assist you. Can you please send us a DM? You can start by clicking the chat
Irritated
I have been an Xfinity customer for many years. Your decision to outsourcing your customer service in n my opinion is a bad one. The rep repeatedly denied my request to speak with a manager or someone who is a little more proficient speaking English. I ended up ending the call, and she decides to ca
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Thank you for attempting that already. I will be happy to look at any prior tickets and issues with that app from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click
Mobile lines not showing up on mobile app
I transferred from now mobile to mobile and added 4 line. None of the lines show on the app, just the internet. When I log on the desktop I see the lines. I’m unable to utilize all features due to my lines not reflecting on the app.
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Thank you for posting on our community forums for assistance, user_5tef5d. I am sincerely sorry to hear about your experience when trying to communicate with us. This is not the service we aim to provide, and we'd like to help. Could you please send
Can’t get my order verified
Tried to place an order for an upgrade for my phone. They called to verify and my wife answered but they would only speak to me. Called 3 times. Each time they say their system was down and to call back in an hour. Then I call again and hear someone talking for 9 mins. They hang up. I call back agai
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All Xfinity customer service representatives pressurized me to bypass xfinity and subscribe directly to Willow TV. I got surprised, because the Xfinity employees were suggesting me to take my business away from Xfinity to some other company. I am a
Xfinity Customer Service Harrasment Issue
I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_42b2in and thanks for providing all the information on what is going on and what you have tried troubleshooting wise. I'd like to do everything I can to help out with th
Peacock Premium activation failing - requesting entitlement reset
Hi there. Peacock Premium Plus is included with my plan and I recently paid for the ad-free upgrade on both Peacock and Disney+/Hulu. The Disney+/Hulu ad-free upgrade activated correctly. The Peacock upgrade has not, and I cannot activate Peacock at all. The issue reproduces across browsers, so it a
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Peacock Premium activation failing - requesting entitlement reset
Hi there. Peacock Premium Plus is included with my plan and I recently paid for the ad-free upgrade on both Peacock and Disney+/Hulu. The Disney+/Hulu ad-free upgrade activated correctly. The Peacock upgrade has not, and I cannot activate Peacock at all. The issue reproduces across browsers, so it a
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Sign-In and Account Management
Irritated
I have been an Xfinity customer for many years. Your decision to outsourcing your customer service in n my opinion is a bad one. The rep repeatedly denied my request to speak with a manager or someone who is a little more proficient speaking English. I ended up ending the call, and she decides to ca
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Customer Service
Thank you for providing such detailed context @MrPandy! I know how disruptive it is to have Teams meetings cut out, especially when your hardware and previous line work should be providing a seamless experience. Did these drops begin immediate
Internet drops several times per hour during day, mostly better at night
Like the subject says. Had this problem last year and technician found ancient cable run to house, replaced it and fixed problem. I upgraded a couple months ago to 4K X1 boxes (and therefore all coax splitters have been removed from system), 1 gig internet plan, and home phone. Bought new router and
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leaving a review
This has possibly been the worst company I have EVER bought service from. I’m sure that the customer support line receives commission off of getting customers to add on plans and this is why she scammed me. I called in february, 2 months ago and canceled. I have received 2 bills since then with a pr
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Xfinity Compliments
I’m sorry to hear that you’re looking to leave us @user_4vtjvs, but I can certainly help you with that request. To begin, send our team a direct message with your full name and the address associated with your Xfinity service? To send a "
XfinityQuemekia
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Cancel my account
cancel my account right now please
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