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@user_6glk56, thank you for the details. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this f
Transfer phone lines
I just joined xfinity. We have to transfer our phone lines. Is that something we can do over the phone or do we need to go in person?
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User a91001 Is the same Hacker as oc_37e5
Hacker on my computer
user_oc37e5 Is a Hacker. He is using my email to scam people and to hack their accounts. I want his accounts shut down
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Negative everything else has been ok
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Internet and mobile. No landline
Transfer phone lines
I just joined xfinity. We have to transfer our phone lines. Is that something we can do over the phone or do we need to go in person?
Question
Moving requires a technician to come set it up, and it’s a week long wait.
I scheduled a move for June 29th and I was expected that I will be able to move modem and connect it in a new place and it will work. but instead the site proposed me to pick a date for a technician to come and the earliest available date was July 6th. Is this really a requirement for a technician t
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Customer Service
Hacker on my computer
user_oc37e5 Is a Hacker. He is using my email to scam people and to hack their accounts. I want his accounts shut down
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Hello @user_hcl64z Thanks for reaching out to us. Sorry to hear about the issues with the phone. How long have you had the phone for? By pin are you referring to a password to access the phone or something else?
Phone locked
I have a phone I purchased from y'all and it has locked me out asking for a PIN number and I've never created one
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Hello, @user_dd0f3d Our Seasonal Convenience Plan allows Xfinity customers to temporarily suspend their services while away, helping them save money. To enroll, customers must visit the Seasonal Convenience Plan homepage, sign in, select start and en
How do I pause my service 7 months per year while I'm out of town?
How do I pause my service 7 m0nths per year when I'm out of town?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Xfinity Home Security
I want to cancel Xfinity Home Security. My dashboard/hub is completely dead, and after spending 3.5 hours in various ways trying to get Xfinity to replace it (apparently no one can simply send me replacement equipment), including Xfinity not showing up for the appointment, I am giving up. I have spe
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Uh-oh, thanks for letting us know, user_aj1300. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “St
My bill went up 50 dollars in a month with no warning
I was paying 45 dollars a month and suddenly it pulled 96 dollars. I can't get ahold of anyone to figure out why, if it's going to be treated like this I'll just switch providers
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Are you currently experiencing issues with any other apps using the XG1?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Hi there, @user_cc0awh ! Thank you for reaching out, and I'd be happy to help with that. We can certainly schedule a technician to install a cable outlet on a different wall in your room. Please note that there is a $100 professional installation/ser
Add a jack on a different wall in my room
I need a technician to install a jack for my tv on a different wall in my room.
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Oh no, thank you for reaching out. Have you checked to see if there is an issue with the outlet your gateway is plugged into?
My service is out
The service was out yesterday. This was restored at 4:30 this morning. It is not working in my home. I have unplugged everything and no service. There is no light on your box
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The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Set Up Auto Pay
How do I Set Up Auto Pay for my Monthly Internet Bill?
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