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@XfinityAlyssaA Yes, I have checked the status page both in a browser and on the app multiple times over the last 9 hours. The only thing that changes is the refresh time, which is the time at which I opened the page. All it says is “under i
“Under Investigation”
Had an outage today, 4/29/26 starting at 11AM. It’s now 8pm, and the app has shown “under investigation” the entire time and an expected resolution of “as soon as possible.” The AI assistant is useless, and the phone system won’t even allow me the option to speak to someone because of the outage. Wh
Question
user_82nesr Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Sprinkler line was cut
Technicians were out a few weeks ago to bury our internet line. We just turned on our sprinkler system for the season and discovered that they cut our sprinkler line. We've been unable to reach anyone who can help with this. What's the best next step?
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Thanks for connecting with our team here in our community, @user_93bc7g. We appreciate you wanting to share Xfinity with your tenants. Are you looking to provide the service as part of their lease agreement or are you looking to have the wiring done,
How can I have new Xfinity service installed at a renovated building for my tenants?
I own an 8 unit apartment property in Sacramento California that I am renovating. I am the property owner. I want to make Xfinity available to my tenants. What department can I call to help have the cables run? Thank you in advance.
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“Under Investigation”
Had an outage today, 4/29/26 starting at 11AM. It’s now 8pm, and the app has shown “under investigation” the entire time and an expected resolution of “as soon as possible.” The AI assistant is useless, and the phone system won’t even allow me the option to speak to someone because of the outage. Wh
Question
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Customer Service
user_jzjst5 - Hello, and thank you for joining us here on the forums! Quickly and easily sign in and access your Xfinity Email using the Xfinity app or connect.xfinity.com. Have you upgraded your comccast.net email experience to Yahoo Mail just
unable to receive new email
I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.
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modem config file missing from modem firmware
I want to check that my modem is configured with the speed tier that I am paying for. The modem currently has no cofiguration file listed at all. Can you check it please?
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Customer Service
@zfastss did you have to put in your credit card info to sign up? It is asking for payment info when I signed up.
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
What a surprise. Like so many corporations in our wonderful country these days, Comcast has virtually abandoned their start-up core mission, which for Adelphia/Comcast was providing reliable, affordable cable TV service to theie customers. Nowadays,
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
Question
user_6g2lfo - Thank you for choosing Xfinity! It's important to us that you're subscribed to the channels and programs you enjoy the most and our team would be happy to help. Please send us a Direct Message. On a Desktop: Make sure you’re logge
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
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Serviceability team
I’m wondering how long it will take and if there’s anytime of communication I can get about my house getting WiFi. It’s a new build and only Xfinity in the area. I was told I needed to upload documents, done now I need a survey? Still need the wire add to the utility pole the. Trenched tk the house.
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Customer Service
Sprinkler line was cut
Technicians were out a few weeks ago to bury our internet line. We just turned on our sprinkler system for the season and discovered that they cut our sprinkler line. We've been unable to reach anyone who can help with this. What's the best next step?
Question
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Customer Service
How can I have new Xfinity service installed at a renovated building for my tenants?
I own an 8 unit apartment property in Sacramento California that I am renovating. I am the property owner. I want to make Xfinity available to my tenants. What department can I call to help have the cables run? Thank you in advance.
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Customer Service
Thank you, to confirm, you are on the IMAP settings? Other than that, like we mentioned earlier there won't be anything else we can actually change on our side, just make sure all settings are correct.
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
Question
BritBox
When I try to access BritBox, the logo comes on, and then after a few minutes, it goes to a black blank screen. We have the supreme package of BritBox And unable to access content. We had the basic package for BritBox and then bought the supreme package so we can watch shows even when they’re not av
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Network
We appreciate you meeting us here in our community about the damage to your lawn, @user_92lg1m. I can see how it can be difficult to mow if the repair wasn't done properly. We'll have to investigate this further, which is why I would need your full n
Lawn Damage
In November someone with Xfinity dug in my lawn and caused damage. I was able to green it back up but now it is extremely bumpy, dangerous, and the spot is impossible to mow. what do I do?
Question
We understand that the fewer unwanted phone calls you receive, the better. That’s why we offer a variety of tools and features to help combat them. Have you visited the https://www.xfinity.com/support/articles/spam-blocker-overview to check the
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
Question
Nearly a month has passed since we lost NBC programming in Florida. I’ve had to stream NBA playoff games and if we don’t get NBC back before the Kentucky Derby we will find a new provider. Our internet quality through Comcast hasn’t been great lately
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hi there user_z09vzt! Can you try signing in at xfinity.com/yoursubscriptions and see if you're met with an option to activate your offer?
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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Good evening @user_rfuqxv, and thank you for reaching out to our Community Forums regarding your service interruption. We’re very sorry to hear that your service is currently down and understand how inconvenient this can be. Have you h
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“Under Investigation”
Had an outage today, 4/29/26 starting at 11AM. It’s now 8pm, and the app has shown “under investigation” the entire time and an expected resolution of “as soon as possible.” The AI assistant is useless, and the phone system won’t even allow me the option to speak to someone because of the outage. Wh
Question