Xfinity Community Forum

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How do I send direct message

user_t8wykd

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3 hours ago

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U

Need to talk to human representative to reset my Internet and confirm scheduled payment please!

I came back from hospital and have no Internet. Please help! I set up scheduled payment but it won't turn on still.

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Hi there @user_zjosr1. At this time we are not crediting accounts due to the Scripps agreement. If a new agreement with E. W. Scripps, the owner of these broadcast stations is not reached, the impact on current or future charges will be evaluate

XfinityRoberto

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3 hours ago

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Return my program

Please return my news channel 5 program and ion TV

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In my personal opinion, this amounts to nothing short of a consumer being "gouged" by a corporation.

JimTheBoy

replied

3 hours ago

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Increase in billing

$32 Increase in monthly bill

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JimTheBoy, I totally understand your frustration. Please let us know if we can help.

XfinityAngie

replied

4 hours ago

to the conversation:

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Increase in billing

$32 Increase in monthly bill

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I have tried chatting with a live agent, all without any luck. I have a call back set up for tomorrow morning. We will see what becomes out of the cal. which I highly doubt anything in my favor will come.

JimTheBoy

replied

4 hours ago

to the conversation:

0

Increase in billing

$32 Increase in monthly bill

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U

can’t get anyone on the phone

Why is it so hard to get someone on the phone

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Customer Service

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Anon1375032 Thank you so much for the update and I am glad that you were able to figure this out. If there is anything else we can do please let us know.

XfinityJorge

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4 hours ago

to the conversation:

0

Non-Delivery Report for Macrium backup

For a few weeks now my Macrium backup report has been put in a spam folder. Since I know this, I move it to the in box and am able to download to my Outlook client. But, tonight, I received a Non-Delivery Report, and it included an attachment, which was the report I wanted. The message was very, ver

Question

JimTheBoy, you can use the Xfinity app or go to xfinity.com/myaccount and see if any promotions might be a better fit for your budget. Let us know if you need any help with that.

XfinityAngie

replied

4 hours ago

to the conversation:

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Increase in billing

$32 Increase in monthly bill

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U

billing

I was charged a $100 install fee despite completing a self-install. The technician found the issue was with outside wiring. I need assistance reversing this charge.

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Billing

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@XfinityJosephA The answer to your question is a big NO!!

JimTheBoy

replied

4 hours ago

to the conversation:

0

Increase in billing

$32 Increase in monthly bill

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Hello @JimTheBoy did your bill increase due to a promotion expiring?

XfinityJosephA

commented

4 hours ago

to the conversation:

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5

Increase in billing

$32 Increase in monthly bill

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Increase in billing

$32 Increase in monthly bill

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Customer Service

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Good morning @user_w2xtxi While it does use the same physical infrastructure, the billing, troubleshooting and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW internet. For help and sup

XfinityJoe

commented

5 hours ago

to the conversation:

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U

tv connection with wifi now

i need help connecting my tv to the internet with wifi now

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U

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value

user_jk7dhf

commented

5 hours ago

to the conversation:

1

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

@user_g3ng1c Can you clarify what you mean by reinstatement on your Xfinity account so I can better assist you?

XfinityBillie

commented

5 hours ago

to the conversation:

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U

Reinstatement

Please 🙏 im asking for reinstatement on my xfinity account. I will not use profanity again

Question

U

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value

user_jk7dhf

commented

5 hours ago

to the conversation:

1

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

U

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value

user_jk7dhf

commented

5 hours ago

to the conversation:

1

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Hello @user_jaxous our team can help you. Did you request your Xfinity account to close?

XfinityJosephA

commented

5 hours ago

to the conversation:

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U

Cancellation

I had a cancellation request go through, but I would like to reverse that.

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Good morning @user_2nyqmo, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, as someone that works from home I know how essential internet

XfinityJeff

commented

5 hours ago

to the conversation:

0

U

Considering you cannot reach a live representative, worst customer service, ever!

When I moved two months ago, I updated my address and for some reason my Wi-Fi is now compromised? I just moved a few apartment buildings down and thought my service was transferred because my Wi-Fi worked when we set it up. Come to find out the representative never entered the new apartment number

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@user_p2dyvm Thanks for reaching out to us, this link has great information on how you can return the Xfinity equipment without needing a UPS shipping label https://www.xfinity.com/support/articles/returning-your-equipment

XfinityOrlandoM

commented

5 hours ago

to the conversation:

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U

Return label needed

I need a return label for my router. The return page does not show the device, so I am not able to go through that process. Also, there is no way to direct message anyone, since the chat bot and phone menu are no help.

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