Xfinity Community Forum

user_pow9yk Thank you for reaching out to us here with your concerns. You can go to https://www.xfinity.com/support/articles/acceptable-forms-of-id to find acceptable forms of identification.

XfinityBrianH

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2 hours ago

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Identity

I need to prove my identity

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Thank you for reaching out to our team about that charge. I will be happy to look further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your serv

XfinityJohnG

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2 hours ago

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I canceled my Streaming Bundle in Sept 2026 but was still charged for October 2026

I canceled my Streaming Bundle in Sept 2026 but was still charged for October 2026. I can't figure out how to cancel the bundle and also not be prompted to select a bundle to pay for. Please help me cancel this and make it automatically not deduct from my debit card.

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Hey there, @user_xozg2g, thanks for reaching out through Xfinity Forums regarding your cable issues. We would be happy to help you get to the bottom of this ongoing issue with your cable. Can you please send us a direct message with your full name an

XfinityJeniece

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2 hours ago

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Severed Underground Cable for two months now!

I have had a giant cable sticking up out of my yard cut in half for the better part of two months! I’ve had no internet yet I’ve paid full price on my bill the whole time. I’ve contacted customer support over 15 times and they “schedule appointments” then no one shows up. I’ve needed a new line for

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Comcast/Xfinity internet installation TROUBLE!

Comcast/Xfinity trouble! We couldn't find any solution with Comcast/Xfinity, and I am posting this message on all my social media accounts. We have problems with Comcast/Xfinity service. They couldn't provide us with internet service for over a month. My husband and I are working from home. We are b

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Customer Service

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Thanks for posting on our community forums, user_tnmgch. We appreciate your interest in renewing the rate with us. I'd be happy to check what options are available. Could you please send our team a Direct Message with your name and service address? O

XfinityDilary

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2 hours ago

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Want to switch to a less expensive plan

Hi, my Xfinity internet bill recently increased from $50 to $80 per month after my promotional rate expired. I'm happy with the service, but $80 is more than I want to pay, especially when cheaper plans are available in my area. I'd like to stay with Xfinity if possible. Can you check whether there

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R

Was failing on my iPad. Switched to iPhone and was able to get an appointment.

rtideas

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2 hours ago

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Xfinity assistant fails to schedule a technician appointment

Stuck in a loop trying to schedule a tech. This is the number I have on file, but let me know if there's another number you prefer. Just so youknow,this is the only time you can update your number for notifications associated to this appointment. Yes, use the number on file No, add another number Ye

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How can I find help from Comcast/Xfinity? I tried everything but nothing worked!

Comcast/Xfinity trouble! We couldn't find any solution with Comcast/Xfinity, and I am posting this message on all my social media accounts. We have problems with Comcast/Xfinity service. They couldn't provide us with internet service for over a month. My husband and I are working from home. We are b

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Getting Started

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Hello there @user_sl6zrt, I will be more than happy to look into your account and get to the bottom of your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to X

XfinityDuron

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2 hours ago

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Cancel service

I tried to call and cancel my service and was told by a bot that I owed $450 dollars.

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How to speak to live agent

I moved and cannot get in touch with anyone to cancel my internet services. WHY is this so hard?!

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Accessibility

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Hello @user_co8j1s, and thanks for reaching out on our Xfinity Community forums with your concerns and the experience you've had! We hear you. You’ve been with us since 2017, already worked through an issue with your son’s phone earlier

XfinityCliff

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2 hours ago

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Had problems when I brought the iPhone 17 pro for my son months later the same problem with the 18 pro max

I’ve been with Xfinity since 2017 I used to always get good customer service , this pass year I can’t say the same. In July of 2026 I was double charged for the iPhone 17 pro a phone I gifted for my son . September of 2026 I purchased the iPhone 18 pro max now all of a sudden I have late charges and

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channel line up

What is happening with the channel line up changes. I no longer see the same stations that were available for years. Also no dodgers-brewers game on my Roku tV app now.

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Channels and Programming

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My Xfinity phone service has been cancelled twice due to mixup. I returned smartwatch. And I have had trouble with bill since.

I have done every thing. I am ready to cancel. I am done. I am so frustrated.

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Devices

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Yes, comcast email. I'm using the comcast browser app (appsuite). I have multiple comcast email accts. All but this one work fine.

robert_b18

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2 hours ago

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I can't login to my Comcast email acct

I've been unable to login to my acct for months. There is a triangle with an exclamation mark inside. Hovering on that triangle returns "There is a problem with this account. Click for more information. When clicked it takes me to the account page which says "There was a communication problem while

Question

Moved from Email forum

Latoque

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3 hours ago

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Cancel service

I tried to call and cancel my service and was told by a bot that I owed $450 dollars.

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@robert_b18 Are you using an email client like Outlook or Thunderbird? The mail app on a phone or tablet? Have you tried using only the webmail UI with the user ID and password for the account? I am assuming you are referring to t

Latoque

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3 hours ago

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I can't login to my Comcast email acct

I've been unable to login to my acct for months. There is a triangle with an exclamation mark inside. Hovering on that triangle returns "There is a problem with this account. Click for more information. When clicked it takes me to the account page which says "There was a communication problem while

Question

@user_s8ec51 How are you trying to access the account? Are you on a desktop or laptop computer? A phone or tablet? Have you tried with only the user ID and password here?------------------- https://connect.xfinity.com/appsuite/

Latoque

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3 hours ago

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Emails

Looking for my emails for [Edited: "Personal Information"]

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I can't login to my Comcast email acct

I've been unable to login to my acct for months. There is a triangle with an exclamation mark inside. Hovering on that triangle returns "There is a problem with this account. Click for more information. When clicked it takes me to the account page which says "There was a communication problem while

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Email

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user_4f1bkg thank you for using the Xfinity Community Forums page to reach out. You mentioned having a similar issue yesterday during the SNF contest. Can you share with me any steps you took to try and troubleshoot the issue so that we don't have yo

XfinityMarcus

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3 hours ago

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Audio issue with NBC Sunday Night Football

During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing

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Activation issue

I am trying to install my xfinity but it is blinking orange instead of white and won’t connect.

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Your Home Network

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espn not synching

Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?

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X1

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