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@user_zd9t9t​ same here. And my favorites are intact. I checked on the streaming app.

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On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

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This is a disappointing thread. I have a similar issue, device in the basement doesn't even get a good enough connection to test it with the xfinity app, now have to wait 2 weeks before i can correct that. Maybe i should go back to t-mobile....

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Xfinity Pro Wifi Extender Question

I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg

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@user_oqizuc​ same issue here

 to the conversation: 

On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

Question

Same issue. Favorites guide view stuck on quick tip

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On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

Question

Land line not working when plugged into wall

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Home landline

Hav 4 home landline phones.All 4 no longer have dial tone

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@user_xcfmdj Thank you again for allowing us to assist with your service concerns. I am happy we were able to accommodate your requests and that your service is working properly now. We appreciate you taking the time to work with our team.

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Service Discount

I'm reaching out to see if Xfinity is prepared to provide some compensation to customers who's internet and cable services have been consistently interrupted in this past outage in the Edit (Customer PII) area. I have been having interruption in service consistently for almost 2 weeks. I understand

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Outage Credit

A tornado damaged my Xfinity exterior drop line on my house on 7/25. Our service was not restored until 8/18. However, when I tried to apply for an online outage credit, the link only allowed for a 7 day period of time. When I contacted customer support using the Xfinity chat, they told me that they

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Hello @user_gol04h thank you for taking the time to reach out on our community forum! I understand that this has been frustrating and I would like to review everything and make sure this is taken care of. Please send us a direct message with your fu

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Im extremely upset with Xfinity mobile

Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill

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... how do I post publicly ? The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post. It's intended to discourage customers from sending a private Direct Message b

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My health depends on the Internet! Please Help!

I desperately need help! I am writing to formally express my frustration and deep concern regarding the scheduled ongoing internet outage affecting my home. This outage is not simply an inconvenience — it is a direct medical risk. I am a disabled individual with cardiac-related medical equipment tha

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Howdy user_mz0496 👋 I know exactly how debilitating it is to deal with packet loss during gaming, so I appreciate you stopping by to let us know about the ongoing issue this has been for you! Especially with you being connected hardwired, you should

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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I have the same issue. I can't get out of the Quick Tips to choose anything. 😡

 to the conversation: 

On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

Question

on hold for 20 minutes. still waiting for help.

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On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

Question

Cancel service

Looking to cancel service.

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AI help bot is unhelpful

I have had xfinity for 14 years. I experienced a lightning storm and my router is fried which I went through the troubleshooting with the ai bot. Once it determined that my router wasn't connecting. It told me my only option is to wait 4 days for a technician that I will have to pay for. What can a

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user_l6oxt8 Thank you so much for stopping in for help with the services in your area. It sounds like the power supply for our equipment has been impacted. In cases where your area has impacts to the local power supply or grid, we are not a priority,

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Your service [Edited]

Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]

Question

Im extremely upset with Xfinity mobile

Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill

Question

7

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