Xfinity Community Forum

user_mlz3xt Thanks for trying that. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary &

XfinityDilary

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9 hours ago

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Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

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Need Technician - Xfinity Assistant Doesn't Work

My wired upload speed is 4 Mbps on a 35 Mbps plan, and my download speed is fluctuating. This started immediately after a recent outage. I’m using an XB7 gateway. This is a service degradation and line or node impairment, not Wi-Fi. I need a technician ticket opened to check upstream signal levels t

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Customer Service

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Yes, i did try uninstalling and reinstalling the xfinity app - the same issue. I downloaded the latest version of the app 5.7.0 in the App Store.

user_mlz3xt

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9 hours ago

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U

Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

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M

No cancellation confirmation/ticket

Hi, I talked to an agent and canceled services about a week ago but there's no pending ticket in my account or any confirmation via email. We just got a bill today so I checked our account and it doesn't look like anything's been adjusted. We also never got additional information on how to return th

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Customer Service

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@user_7hi2r1 No, not fixed yet. Still waiting for a solution.

bobbyzhu

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9 hours ago

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

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I’m having the same problem. Did you get it fixed?

user_7hi2r1

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9 hours ago

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

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Hello, and thank you so much for joining us here in the Forums, user_cy7x01. We’re glad you reached out. If you’d like to learn more about the Residential Services Agreement including the section that covers Xfinity‑provided equipment, yo

XfinityThomasA

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9 hours ago

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Lost wifi Equipment

So I no longer have the wifi box/router equipment because I moved to a new home after being evicted and the landlord throwing everything away. How much will Xfinity charge IN TOTAL for a replacement plus non-returned equipment fee(s)? Please respond

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Setting Up Email On My Iphone [Edited]

How do I set up my Comcast email I. My iphone

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Email

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Thanks for posting on our community forums, user_v3okt2. We'd be happy to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct M

XfinityDilary

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10 hours ago

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Cables are left hanging loose from the box towards my house.

Greetings, I had a tech from you doing a repair. After doing a grwat job the cables and the box from outside were left open and cables are loose. Is it possible to get a tech back and sort them out?

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user_gu0csg Thank you for those details. If the app is freezing, that may be due to a lack of available memory. In order for the Stream app to effectively deliver high video quality, it needs to be running on a TV with more than 2 GB of available mem

XfinityAmandaB

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10 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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Hey

Still haven’t got no help and they expect me to pay 1400 dollars tomorrow this is crazy lines always busy can’t never chat with anyway Xfinity yall are the worst

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Billing

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I turned in equipment but keep saying i owe you a piece of equipment

user_ap7dq6

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10 hours ago

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Lost wifi Equipment

So I no longer have the wifi box/router equipment because I moved to a new home after being evicted and the landlord throwing everything away. How much will Xfinity charge IN TOTAL for a replacement plus non-returned equipment fee(s)? Please respond

Question

Hi there, @user_b3eb84! We are able to further help you here with a credit for your downtime in service. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct

XfinityRay

commented

10 hours ago

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Outage Credits

I have received the following message three times this past week. "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience." Why is there a maximum amount of credits? There has not been a maximu

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Was entered into a 5 year contract i never agreed to

I was told by a member of corporate office that I was ina 5 year contract. First he said I signed through text message I can prove i did not then was told I agreed in email. I also can prove I did not then was told I agreed over te phone again I did not and that is not legal anyway. My bill was also

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Billing

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Sometimes completely unresponsive, most times the only button that works is the 'go back' button that returns to the main guide you can then reselect the channel and the programming will return. Or, like I've mentioned previously deleting and reload

user_gu0csg

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10 hours ago

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U

Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

Question

user_909726 - Thank you so much for reaching out to us about your Xfinity TV service — I know how frustrating it can be when things aren’t working the way they should. The Xfinity app is a great tool for quick troubleshooting whenev

XfinityThomasA

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10 hours ago

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Basic t v keeps locking up

Xfinity basic t v keeps locking up. I have to press the button and I am missing important details in the things i'm watching on t v. I have numerous numbers of times reached out to xfinity.They have sent technicians to the house. No one seems to be helping or resolving the issue. A keep complaining

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Thanks for posting on our community forums for assistance, user_lnm9ud. I'm sorry to hear the device is paused, and you can't access the account. Do you have any other devices you can use to access the Xfinity App?

XfinityDilary

commented

10 hours ago

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Pausing devises

I paused my devise accidentally and I can't access my account

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Hi there, @user_nt0b0q! I am sorry to hear you want to cancel your account with us. We are here to help! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct

XfinityRay

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11 hours ago

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Cancel my service

This has been a nightmare trying to navigate on the website how to cancel. Please help? I want to cancel my current service ASAP

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We are glad to further help you in a direct message, @Hudabac. We are able to open a ticket for our network engineers if needed but have to do so through direct message since we ask for some personal information. Here's the detailed steps to direct

XfinityRay

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11 hours ago

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Xfinity issue connecting to my work VPN

I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf

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Thanks for your comment, user_mlz3xt. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you tried so far? Did you try uninstalling and reinstalling the app?

XfinityDilary

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11 hours ago

to the conversation:

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U

Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

Question