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user_yucgq6, you're welcome. Ok, sounds amazing. Based on your description, I think I know which one you have. Let's try this. Press and hold the [XFINITY} + the ( i ) button at the same time for maybe 5 seconds. The light on the remote should be gre
help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
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I have solved the problem. You could have made this Yahoo migration much easier. When I called Xfinity help, he gave me the website of the 20,000 pages of Yahoo help, no phone, no chat, no email. Thank you for the offer of help. But I was able to fi
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
Question
Thank you It has power button top right with channel up and down right below it, tv input top left with volume button below that. Raised triangular looking feature in center with circular (OK) button in center, blue voice remote button below t
help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
Question
Hello @user_g3pjqf. Thank you for reaching out on our community Forum, What kind of box are you trying to connect? A modem or a cable box? If it is a cable box we do have wireless cable boxes that we can ship to you, or you can pick up at a local Xfi
Cable box connection.
I don’t have a coax connection in the room. Do I need it in order to connect the box?
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Cable box connection.
I don’t have a coax connection in the room. Do I need it in order to connect the box?
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Customer Service
user_bh61pa We can help if your home phone service is on our Xfinity Voice plan!
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
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@Ikedread No problem at all, let's see what options are currently available for your account. Please send over a direct message with your full name and complete service address included. Here's the detailed steps to direct message us: •
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
Question
The Xfinity rep was clearly wrong and has no idea what he's talking about. As you say audio options is under language setting but wow as usual Xfinity is messed up, under Audio Options the choices are "English" or "Audio Description" and you have to
Can't turn off audio narration?
Recently while watching Xfinity stream on my PC using Firefox audio narration is on and there is no option under settings to turn off this setting and it very annoying.
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it is a home phone not a smart phone, a regular home phone
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
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Outage update
When will my internet be repaired. I have my power back on.
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Your Home Network
@XfinityShawn thank you. Yes I have the latest version of the iPhone app. 5.69.0.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
user_yucgq6, hello there and thanks for reaching out regarding your concerns. I understand the joy and peace of having 1 remote work for all. You can send your Can you describe the remote you have? I can share some instructions on resetting the remot
help with remote set up
new TCL tv my Xfinity remote will not pair I see there are additional codes to try but how do I do a manual setup?
Question
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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Your Home Network
user_gk97hj Thanks for reaching out. Here are a few things to try. *Disable "Power on sounds": Open Settings, go to "Sound & vibration," scroll down, and turn off "Power on sounds". *Check Individual Contact Settings: I
Can't get Motorola phone to ring with anything but default Hello Moto
I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p
Question
jim-in-philly Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity S
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
Question
Yahoo. is not a viable option. Unless you get a paid account. There should be a better option than yahoo.
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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Existing customer currently, information or help would be nice
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
Question
Hey there @user_lay6dy! I am sorry for the repeated interruption to your viewing experience! It is definitely frustrating to have a fix only last for a few days before that black screen returns. Since a standard reboot only provides a temporary
Xumo stream boxes
On both the Xumo boxes when using HBO Max after you click on a show there is a black screen no pictures. I have unplugged and did a reboot that seems to work for a few days then it starts up again
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Same here and been chatting with a live agent for an hour running round and round in circles
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
@user_lpk4at Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked t
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How do I create a direct message
How do I create a direct message?
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