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Concern moved here to the Billing help section.
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
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Connectivity issues since Tues
Devices on my home network have been having connectivity issues since Tue. Rebooting the devices does not help. Rebooting the router does help, but only for a short/random period of time and then the devices lose connectivity again. The router appears to be handing out duplicate DHCP IPs and also se
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Your Home Network
Hey @qbcdev , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding X10 service. I would be more than happy to offer my assistance looking into this further for you
Gigabit Pro (x10) Inquiry
Hi! I would like to check the availability of the Gigabit Pro x10 plan at my house.
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camedia Hmm, did you just update your data plan? We'll be happy to take a look at it for you. We know seeing something other than what you expected is not a good experience. Please send a Direct Message with your full name and address. Here are instr
Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?
I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan
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Gary5316, Thank you for reaching out to Xfinity Support. We can take a look at your account to see what is causing this and get it handled for you. Please send us a direct chat message with your full name and complete service address to “
Need Compensation
Back in August 2025, I accidentally cut my cable while trimming hedges outside. The tech repaired the cable and told me he was giving me an adjustment to my bill. Ever since then, I have been getting an error code when I try to change the channel. XRE3121 is the error code. I have had techs to my ho
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Greetings @user_xzdvuj, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity app, but you have come to the right place for assistance. What
App malfunctioning!!!!
NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!
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Hello, @user_qxy44e thank you for reaching out over Xfinity Forums. I understand wanting to check on updates regarding the line work completion, and know from experience that underground line work may be put on a seasonal hold between November - Apri
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee
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Need Compensation
Back in August 2025, I accidentally cut my cable while trimming hedges outside. The tech repaired the cable and told me he was giving me an adjustment to my bill. Ever since then, I have been getting an error code when I try to change the channel. XRE3121 is the error code. I have had techs to my ho
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Customer Service
Making a payment on Firefox
I have had issues for a few months now paying my bill via the FireFox web browser, along with Safari. I refuse to download the Xfinity app, and another web browser for privacy and security reasons. Will I need to cancel comcast and switch ISPs to be able to pay my bill online, or is there a fix plan
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
SRO no show
i've been trying to get underground service for about a month. utilities have been marked but the field svcs team never shows up despite the chat support telling me scheduled for today 8AM-8PM every single day. i have Starlink equipment but really trying to get a fiber connection. that said it's bee
Question
@XfinityBenjaminM Thanks for your reply. However, in my accunt the description of the current Unlimited Premium plan doesn't jibe with the advertised Premium Unlimited plan. For example, Hotspot data: 15GB vs 30GB Streaming: 720p vs 4K
Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?
I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan
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$360 a month? Wow. You must have every pay channel possible. I started canceling and rotating every 3 months. Netflix for a month, catch up, cancel, next month Max, then cancel, then Hulu/Disney plus. You ca
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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A service call by an Xfinity tech on 4/10/26 resolved the issue. Pixelation was caused by updates within the Xfinity system. The problem was fixed by replacing the X1 TV Box (wired) with an X1 Wireless TV Box.
TV Pixelation
Has a solution been found for the pixelation issue? I am in SE Denver and have had the problem subsequent to recent network enhancements. It occurs on HD live programs, but not on streaming apps. A new modem was installed in December. On March 4, I set up a new X1 TV box, including a new HDMI cable,
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Gigabit Pro (x10) Inquiry
Hi! I would like to check the availability of the Gigabit Pro x10 plan at my house.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Bill start date
Hi, I opened an xifintiy account and went to the store to pick up the starter kit. But I didn't got a chance to set things up nor activate the wifi. Am I already getting charged or does charge begin after activation?
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