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Hello there user_tmlt25. Thank you for your patience as we work to get this addressed for you. Please let us know when you receive an update. We'll be here to assist at that time. If a tech is needed, the agent who is working with you wi
Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo
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Remove logo from screen
How do I remove the Xfinity X1/1080 P logo from the upper corner of my TV screen?
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X1
I have sent you direct messages. I have logged in. I dont understand.
Xfinity Broke my phone
2/12 Can someone call n make the appointment on my behalf for tonight to take the phone 17:19 It seems there is nothing available tonight but it's also open until 8 pm 17:20 We unfortunately have the same appointment access as you and the local stores don't have direct numbers to call. Xfinity Str
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@XfinityMichaelC It has not reset the login. I never updated the login in the first place. Neither the printed name on the bottom of the gateway nor "admin" work when I enter the default password (also printed on the bottom of the gateway). I'll ca
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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@user_051ce4 We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs
Peacock Activation Issue
To whom it may concern, I have tried to active my Peacock Premium subscription through the Peacock/Netflix/Apple stream package through Xfinity. I have now tried three separate emails. I have entered a password of my choosing, name, gender, birth year, and home zip code. After I I entered all that i
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Xfinity keeps asking me to return equipment they never gave me
Hello! I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router. Pls help :(
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Your Home Network
New service
Trying to connect the new equipment I just pickup and it won’t connect
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Customer Service
sent a message following these instructions asking for assistance. Am not a employee nor volunteer. Am a customer thanks.
Lowering my overall xfinity bill
March 2026 bill went up again and discount removed. Been with comcast and xfinity forever. There must be something you all can do to reduce the monthly bill without my reducing services. We watch the same channels pretty much but, your other options don't have those few channels especially tnt, spor
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sent a message following thewse instructions asking for assistance. Am not a employee nor volunteer. Am a customer thanks.
Lowering my overall xfinity bill
March 2026 bill went up again and discount removed. Been with comcast and xfinity forever. There must be something you all can do to reduce the monthly bill without my reducing services. We watch the same channels pretty much but, your other options don't have those few channels especially tnt, spor
Question
I sent a direct message @ xfinity Ray
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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Shwabby I am glad to hear you were able to get assistance from our communities team thank you for reaching out to Xfinity Forums site for support with your concern! Never hesitate to create another public post for any of your future account and
How do o get the ports on my ruckus device to work?
I’m new to Xfinity communities the last company that was installed also had Ruckus devices and was able to light up the ports on the bottom of the wifi device how do o get Comcast to do the same?
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We don't really have a way to trigger the switch unless you use the email you received or the banner ad when logging in to webmail. You can try searching xfinity@updates.xfinity.com in your inbox. That is the address that would be sending the migrati
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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Accepted Solution
Payment method
I am trying to change my payment method but can't find the proper screen.
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Sign-In and Account Management
I’m all set! Peacock was able to help me directly
Peacock Activation Issue
To whom it may concern, I have tried to active my Peacock Premium subscription through the Peacock/Netflix/Apple stream package through Xfinity. I have now tried three separate emails. I have entered a password of my choosing, name, gender, birth year, and home zip code. After I I entered all that i
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Can’t login to email
I’m having the same problem as all of you. I NEED my email today. Is this being looked into?!
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Let's see if there's anything we can do from here, @jonnady. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Yeah the final thing he did was check the line at the modem itself and said it was good. Initially though he was having a problem getting a signal but eventually his device showed it.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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why can't I access my email account??
beamand2
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3 hours ago
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comcast.net
why can i not access my comcast.net email
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