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1pst error
We keep getting a 1pst error on the cable box. Internet seems to still be working but the cable box is not. Have started and restarted numerous times, ans have checked all cables and connections. All of that seems fine. Do we need a new box?
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X1
Hello @greenteam51 thank you for reaching out to us on our community forum. I know how important it is to make sure your voicemail is working. Is your landline working and giving you a normal dial tone? Do you get an error code when you dial *99?&nb
Landline voice mail not working
Voice mail unavailable message on landline. Restarted modem twice unplugged phones still doesn’t work e
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Chat
Trying to changeover phones with same mobile number but phones are different phones(Samsung and Motorola). Tried going to store and they said to do it through Google. Then they gave me a number to call and they said it would take 24 hours. It has been 26 hours and no change over.
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Devices
Xfinity Mobile Trade In
Hello, I wasn't able to send in my trade in device due to moving jobs and other things going on and missed the deadline. I wanted to see what i can do in order to send in that device so I don't get charged more.
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Plan
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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X1
Disney+ no ads
My disney plus subscription still has ads, but I've already been paying for the add free. Now I can't even find the subscription for it on my account to see if it says its is active. But it says add free on the past two billing statements.
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Customer Service
Replacement for now internet damaged equipment
Hi, now equipment deliver in rain & it completely got soaked in rain. I need either replacement or refund
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Your Home Network
Moving: New equipment delivery
I just set up my new move, it says I’ll be receiving new equipment. Will my new WiFi equipment be delivered to my old address or my new address?
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Your Home Network
cwo4mann thank you for using the Xfinity Community Forums page to reach out today. Have you already gotten a ticket submitted by chance?
IMAP Settings Not Working
I use "Betterbird" which is a clone of "Thunderbird" on my Linux workstation. I have tried to set up my comcast IMAP account many times but it always fails. I can set up the POP account OK. My IMAP settings work on the web version of Xfinity eMail. I have attempted to use every possible setting list
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Hello @user_nsw6wv, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, and the address, I'd be more than happy to
What can I do about excessive trimming of my Hemlock tree by Xfinity
After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T
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@user_mdfb5v nobody is talking to a human tech. You can see it’s a boiler plate response put in by an AI bot. The problem is both sides are using bots to respond. It would be better if both released a public statement with a human reading it instead
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@Ianp not quite true. Website performance depends on many things including third parties, so measuring speed through them is an interesting data point but not very meaningful. Measuring your rated speed is something you can only do with Xfinity and
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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@ap_111111 I am glad to hear that everything is working correctly and that the Xfinity mobile agent was able to help you! Was there anything else that you needed assistance with?
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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What can I do about excessive trimming of my Hemlock tree by Xfinity
After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T
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Customer Service
We are so glad to hear you found a workaround to keep streaming your channels! Just to help us look into this a bit further, is this same issue also happening on a Fire TV or a different device?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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jazr013 thank you for using the Xfinity Community Forums page to reach out today. If your home app is no longer working as intended we would be happy to see what we can do to get that corrected for you. Please send us a direct message with your full
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Just as a follow up to this.: I ended up using the Xfinity Assistant chat support that sent me to an Xfinity Mobile Live agent. The first agent had me reboot, Reset Network settings, disabled/enabled RCS messaging, disabled/enabled iMessage, delet
RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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user_xfin1914 thank you for using the Xfinity Community Forums page to reach out today. I understand that your Disney plus subscription is not being reflected in the experience you are having within the actual app. Let's see what we can do to get tha
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Disney+ no ads
My disney plus subscription still has ads, but I've already been paying for the add free. Now I can't even find the subscription for it on my account to see if it says its is active. But it says add free on the past two billing statements.
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