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Mobile data plan switch won’t complete
I went to an Xfinity store today to try to upgrade both phones on my plan. I was told I needed to switch to the gen5 Premium Unlimited plan first. The guy helping said it usually takes 5-10 minutes at most, but it could take 24 hours. It’s been about 4.5 hours and I’m a bit concerned because every t
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Plan
Hey @user_hnpdqv, Thank you for visiting our official Xfinity Forums Community support page. We are sorry to hear you wish to discontinue the services. We would be more than happy to review the Xfinity account and billing to see what options are avai
Cancel internet
I like to cancel my internet connection. I dont see an option easily available anywhere. Please help
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DallNak79 I would recommend reporting this concern to our Customer Security Assurance Team.
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: https://t.xfin.me/1FD3FE1 When it arrives, simply plug in
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Customer Service
Customer service Email
Hello, 12-31-2025 I am emailing this because I refuse to spend any more of my time on the phone. I have already spent over 4 hours and several calls on this. The incompetence of your company is mystifying. Adress is connected to the sign in. I had the cable/channel options set to cancel Dec. 4th, as
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Xfinity Stream Website
Lenny6182 Thank you for reaching out! The TV Premium channel lineup has replaced the Ultimate TV with the same 185+ channels. It comes with the first TV box, and 300 hours of DVR service.
Ultimate Channel Lineup
I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast
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user_d378ba My team can help you troubleshoot your cablle concerns, and schedule a technician if needed. Are you seeing an error code or message on your TV currently?
speak with live support!
We are having our house resided. They carefully removed the Xfinity box from the siding and all appears to be in tact. We have internet and phone service BUT NO TV service!!! If we can't see the ball drop on New Year's eve, we may have to stay in 2025!! Also missing some specials PLUS the Vikings-Pa
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... I have a Hitron CODA57 DOCSIS 3.1 modem ... The CODA57 is not listed as compatible with Comcast/Xfinity internet plans. Only the Hitron CODA (download speed up to 934 Mbps) and CODA56 (download speed up to 2.33 Gbps) are. Please be aware that
Help
Hello. I need help activating my customer-owned modem. I have a Hitron CODA57 DOCSIS 3.1 modem. The Xfinity app activation fails and keeps looping to the Welcome screen. Please remove my old modem, manually provision this modem using the CM MAC address, and push a fresh provisioning signal. App acti
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@BruceW That's basic HDMI-CEC for a few limited functions and does not include changing channels, the thing the OP is asking about. I have two LG OLEDs paired with XG1v4s and Denon receivers and have found the LG Universal Control functions are next
can not pair 2025 lg magic remote to 4k dvr box
Has anyone had success pairing the 2025 magic remote to the XG1v4-A box. I can get it turn the tv on, but the channels will not change
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espn intermittently freezes and pixelates --I have restarted the modem many times
ESPN intermittently freezes and pixelates --I have restarted the modem many times--been happening for about a week
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X1
Saved emails have disappeared
My saved emails have disappeared. How can I recover them?
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Customer Service
@user_tsnkfl Thanks for adding a post and sharing your experience. We know having the best price is important. For transparency, you can review all the offers available for your account by signing in here https://www.xfinity.com/broadband-labels. It
Professional Misconduct and Rate Discrepancy
Dear Team, I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate
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... 2025 magic remote ... XG1v4-A box ... Do the instructions at https://www.google.com/search?q=lg+magic+remote+xfinity+x1+4k+dvr help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a
can not pair 2025 lg magic remote to 4k dvr box
Has anyone had success pairing the 2025 magic remote to the XG1v4-A box. I can get it turn the tv on, but the channels will not change
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This just happened to me. I'm on the phone with the dude "jack" who said i would pay the sales tax and then get reimbursed the full amount of the sales tax. He said everything including the shipping would be free. We are not saying yes t
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
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Customer Service
Billing help
Good luck. I always pay by check to Xfinity [Edited]. My November check was never cashed. I sent another check in December on the 16th. IT was never cashed. I presume it is sitting in the PO Box. I just had to pay by phone via a credit card. I want to pay by check. Apparently, the Xfinity employees
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Billing
Their reps are liars at our cost and they take advantage of us and we have to pay the cost!! It’s like a bait and switch with no accountability! I am angry! I am going to file many formal complaints! ;(
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Good evening, @dlit! Thank you for reaching out about your emails. Are you checking for them at the Xfinity email website? This link shows how to recover deleted emails by right-clicking on the trash folder, https://www.xfinity.com/support/articles/r
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Saved emails have disappeared
My saved emails have disappeared. How can I recover them?
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