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I signed up for installment plan to get my service restored on April 3rd. I paid the $50 down payment to start the installment plan and services were restored, but I wake up today on April 5th and my service is disconnected again and the installment
Installment plan resolution?
Did you ever get this resolved? I am going through the same situation.
Question
Hello, @user_9fiucx sorry to hear the new plan is not what you anticipated. I would be happy to review your account for solutions to this. I can also submit that Gig X10 survey for you. Could you please send our team a direct message with your full n
Ongoing Uncorrectable Errors & T3 Timeouts – Mid-Split/High-Split – CM3000
Hello, I am seeking assistance with intermittent connectivity drops and high packet loss on my Netgear Nighthawk CM3000. I am located in a Massachusetts market that recently underwent the "Next Generation" network upgrade (Mid-Split/High-Split). The Issue: Despite a recent technician visit confirmin
Question
I have to apologize for my earlier postings, pointing the finger at Disney + and their ‘inferior’ app. I am prone to emotional outbursts, ‘specially when it comes to my tv watching. I have 2 X1 tv boxes that have the exact same issue everyone has bee
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Did you ever get this resolved? I am going through the same situation. I need answers
Installment plan initiated but ignored twice
On March 17th I initiated an installment plan through the Xfinity chat and paid the $50 minimum that was required at that time to start a 12 month plan. I believe it said there was a one to three day waiting period. On the 20th I noticed that the plan was not initiated and I again reached out to the
Question
Installment plan resolution?
Did you ever get this resolved? I am going through the same situation.
Question
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Customer Service
user_3fisst Thanks for reaching out to us for assistance with getting a sooner appointment to repair your services. I would be happy to see if we have had anything sooner come up since your first appointment was scheduled for you. Can you send
Outage
My internet has been completely down since earlier today, and I was informed that the earliest available technician appointment is not until Sunday, which is five days from now, and it's Easter Sunday. This delay is extremely concerning and not reasonable for a total loss of service. This outage is
Question
user_ynij9z Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us, and we'll be happy to look into this further. Please send a Direct Message with your full name an
Scammed by my rep at the Xfinity Sore
So I went to the Xfinity store here in Portland. I got a new S26 and needed it setup to replace my old S10+. After the setup she said she "wanted to make sure all her customers get the best deal" but instead I got scammed when I asked her 8 times ARE YOU SURE I WONT LOSE MY GIG INTERNET SPEEDS. She
Question
@user_8h26le You're in the right place for help. Can you tell us more about what's going on when you try to enter your payment details? Are you getting any error messages or error codes? I have a link that walks you through adding a payment as well a
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
Question
Good morning @user_l1vmym, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the modem, but you have come to the right place for assistance. If you are not getting a p
Xfinity Support
I moved into a new place and had been using my new xfinity, that I had transferred from a previous service address. They mailed a new modem and I had set it up through the app and was using for 4 days. Today a lightening strike hit around my home, and my service went down. The light on the modem was
Question
...By the way, if you are an xfinity employee or AI generated response please do not respond to this message with your same old fake apology and useless information that we all know is of no genuine or imediate help for any of us.
Outage
My internet has been completely down since earlier today, and I was informed that the earliest available technician appointment is not until Sunday, which is five days from now, and it's Easter Sunday. This delay is extremely concerning and not reasonable for a total loss of service. This outage is
Question
user_mqucug Thank you for taking the time to reach out to us here on our Xfinity Forums. I hope that your move went smoothly. Our team would be more than happy to help you with making changes to that account. Please send us a DM to Xfinity Support wi
I need to cancel my xfinity services
I moved I no longer live in the address I had the WiFi and I no longer need that WiFi
Question
Same here. Except for the 5 day wait for a technician to come out. Its been atleast 7 hours now. Hoping they actually are putting in an honest effort to get this done soon today/Easter. Getting tired of xfinity's UNRELIABLE network now. Planning to
Outage
My internet has been completely down since earlier today, and I was informed that the earliest available technician appointment is not until Sunday, which is five days from now, and it's Easter Sunday. This delay is extremely concerning and not reasonable for a total loss of service. This outage is
Question
tinab Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you order a new TV Box. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them
xg1lv4
I am trying to figure out how to order the xg1 lv4 box and starter kit, I tried doing it on the TV and they sent me the wrong box twice! I do not want the Wi-Fi one because I lose Internet a lot.. The older box I have keeps freezing up and runs hot
Question
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
Question
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Billing
Xfinity Support
I moved into a new place and had been using my new xfinity, that I had transferred from a previous service address. They mailed a new modem and I had set it up through the app and was using for 4 days. Today a lightening strike hit around my home, and my service went down. The light on the modem was
Question
•
Customer Service
Scammed by my rep at the Xfinity Sore
So I went to the Xfinity store here in Portland. I got a new S26 and needed it setup to replace my old S10+. After the setup she said she "wanted to make sure all her customers get the best deal" but instead I got scammed when I asked her 8 times ARE YOU SURE I WONT LOSE MY GIG INTERNET SPEEDS. She
Question
•
Customer Service
I need to cancel my xfinity services
I moved I no longer live in the address I had the WiFi and I no longer need that WiFi
Question
•
Customer Service
Hello @user_2ukbyx, thank you for taking the time to leave a post. Sorry to hear you’re dealing with an issue related to an installment plan. We’d be happy to help. Could you please share a bit more detail about what’s going on with
XfinityMarshante
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Installment plan resolution?
Did you ever get this resolved? I am going through the same situation.
Question