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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Shady practice from online customer agent
I had a chat online with a customer service agent, asking about internet service plan options. As an existing customer, I was given a couple of speed tiers with optional a new phone line bundled for free. To continue setting it up, the agent asked me the IMEI of my phone (factory unlocked Moto G Pow
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@Makivilin @XfinityJohnG Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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Hey @user_whbx9u , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach otu regarding your Peacock account.. I would be more than happy to offer my assistance looking into this
Peacock premium not on my account
I have had the absolute worst time with the xfinity assistant when it comes to figuring out why peacock premium is not added to my account. i got the 1 gig internet promo that ended just before the new year so I should have peacock premium on my account. when I go to activate it shows i dont have an
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user_apl62a We understand why you’re upset, and we appreciate you laying out everything that’s happened. When a gift card is promised during sign-up and then doesn’t arrive, especially after multiple follow-ups, that’s i
200 Dollar Pre Paid Promotion (SCAM)
Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and
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user_c4fc1s Hi there! We are sorry to hear you would like to cancel, but we are here to help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Mess
I need to cancel my service
I need to cancel my internet service. Please help me get access to DM.
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I really am sorry for your experience. As stated if the warehouse does not have the XB7 they will send you a different modem that works for your internet. This will cause more delays in getting the modem you desire. As for fees they are automatic, an
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I need to cancel my service
I need to cancel my internet service. Please help me get access to DM.
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Complaint
My internet service drops frequently everyday leaving me and my family without home internet multiple times. This issue has caused assignments not to save or go incomplete for my college courses. I can not rely on your service nor the assistant I used multiple times to resolve this issue, I am a fir
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I'm also having an issue with the $200 gift card. When I signed up with Xfinity the gal said I'd get it after 90 days. Repeated the offer to the gal to make sure & she repeatedly stated YES I would get the card after 90 days. 90 days have come an
200 Dollar Pre Paid Promotion (SCAM)
Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and
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Hello, @user_9kpxy1 thank you for reaching out over Xfinity Forums. I'm glad our awesome forum expert @EG moved your post for employee attention. Sorry to hear your having trouble getting in contact with some to assist with the account request.
Cancel
I want to cancel my Xfinity internet - when booking an appointment, it tells me “Cancel using Infinity Assistant.” When I try using Xfinity Assistant, it says I have to schedule a callback. Every time I try to post about it here (which Reddit recommends), it gives me an error message. This shouldn’t
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And I don't believe for one second you're sorry or you'd find a way to make things right, but that's what I get for trusting Comcast to live up to their obligations isn't it?
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Yeah well I guess that's the only option I have, eh? Can you guarantee that if I go to a Comcast store that they'll have an XB7 to give me? Because if drive 45 minutes and they don't have one, I'm going to be absolutely LIVID.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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I am sorry for how your experience has made you feel. If you are just having a technician out to just deliver or install your modem it wouldn't be a covered event. I can put in a order for a modem but that is also a possible charge as sometimes we do
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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There is not a way to recover it, You are no longer eligible for your platinum rewards on the new account. The only way your platinum rewards status would be restored is if the original account it was tied to is activated within 90 days of the cancel
xfinity rewards account not transferred after having a different plan in same home
I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope
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Only one channel is freezing
I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti
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X1
Complaint against 20 agents
on December 2 I went into a store and upgraded my iPhone 15 Pro Max to an iPhone 17 Pro Max… the orange color since this seems to be something y’all have a hard time figuring out. has been with FedEx in Houston Texas since December 4. the phone has not moved at all I have had to make 21 calls/chat m
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Customer Service
Hey there @user_d8dpfi I am sorry to hear you have not had a pleasant experience when reaching out previously. Through Xfinity Forums, we have real people assisting with your concerns. We'd hate for you to leave but can also assist with that here. &
XfinityEva
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2 hours ago
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Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
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