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Will do. Just to clarify: there was a typo in my post above. It is season 2 of The Ark that had the deletions.
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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Luluflyers, thank you for letting us know you are having a similar issue. We are always happy to help. @Again asked a great question. How long has it been since you were able to access these email addresses online through the Xfinity site? &nbs
EMAIL ADDRESS DISAPPEARED FROM ACCOUNT; NO TICKET OPENED DESPITE BEING TOLD IT WAS
Subject: Executive Escalation Request – Inaccessible Email Mailbox To Whom It May Concern, I am requesting assistance from your Executive Customer Relations team regarding an unresolved issue with one of my Comcast/Xfinity email accounts that has been ongoing since May 2026. This email address has b
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Stay away from Xfinity and Xfinity Mobile, they don't take security seriously.
2 days ago a phone number was added to my xfinity account. I was completely unaware of this until receiving a text message that the phone number and phone were added to my account. I immediately called and had the phone number cancelled, but the agent was unable to be helpful with how this had happe
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Customer Service
@User_8bs01h, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
Question
Thank you for confirming that, I'm glad to hear the replacement box is working this moment @user_ujn8o4! Given that the previous box worked for about three weeks before the issue returned, we'd like to continue keeping an eye on this. I've set a remi
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thank you for your help. I have sent a direct message.
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
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Thanks for sharing! Let's take this to a private message, so we can gather your account information and schedule that tech for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look a
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
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@XfinityAldrik Not yet. We'll see how long it lasts though.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Swap out equipment
I think I have old equipment. Is it possible to take my current gateway back to an Xfinity Center and swap it out for something current without being charged?
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Your Home Network
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Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
Question
Thank you for your assistance. I have attached 1 photo to this reply
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
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Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
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@user_nsw6wv I sent a message. When will someone actually respond Did you send the DM to Xfinity Support?
What can I do about excessive trimming of my Hemlock tree by Xfinity
After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T
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@user_6y2tdi Just an FYI....we're all real people here, and in the US. And here, in the Forums, you wouldn't be on the phone with anyone anyway, but we're real! Or, at least I was this morning when I woke up. 😉
Corporate needs to be contacted!
Xfinity customer service has took a complete wrong turn. Xfinity does not care as a company to help its customers out. There is no way to get to anyone that matters. They block us of any means of getting ahold of anyone. Now that they have their AI service in place we as customers have been clean sl
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There is an address listed on the bill, and it specifically says "Please do not mail equipment, devices, or payments to this address. What gives? Time to file a complaint with the CPUC? Not best answer.
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
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user_n97nl8 Thank you so much for reaching out for help with your recent installation. We would be more than happy to help look into the placement for you. Could you please provide an image so we can get a better idea of the work needed? As for the i
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
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Hello user_26v9cq, thank you for reaching out here in our Xfinity Community forum. I am saddened to hear about the issues you are having, but I will be happy to assist you. For the packet loss, it is likely a tech may be needed, but there are a few s
XfinityJeffB
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Degradation of service
I have been experiencing very frequent network dropouts all throughout the day and especially in the evening hours. It will either completely drop or partially drop and have massive packet loss. This occurs maybe 7-8 times on a good day and each of these bouts will last either 5 seconds or a few min
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