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Upgrading our internet
We would like to upgrade out internet service. We want the fastest and best you have
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Your Home Network
We would recommend reaching out to our Xfinity Customer Security Assurance Team to help with the research payment/misuse of the payment method. Customer Security Assurance https://spa.xfinity.com/contact-us Business Hours: 8:00am - 12:00
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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7dogranch On their site they should have a link that says support or contact us.
Trying to get my email logged in on my phone through Xfinity. They send me to yahoo. Yahoo asking me to set up an email account. When done I still can’t access my emails.
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Premium channels
Premiums, moved apartments and now cannot get any premium channels I pay for. Had all channels in apartment 333 nothing occurs in 107.
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Channels and Programming
I agree. Xfinity continuously has problems with their autopay. It has impacted my account as well as my dad's account. When you've used the same payment method for years, there should be no issue with payment not being processed. And when manually ma
Autopay Broken
I have used autopay with Xfinity for over 5 years. Suddenly, it has consistently been broken for the last three months. For the first two months Xfinity support gave me lip service. Today I was told my card was declined by the payment processor (CALL). I contacted my bank. They have never seen any o
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Xfinity Fraudulent Charges
Xfinity has signed me up for Latino TV and home camera services that I did not ask for, and even charged an installation fee for a camera that does not exist, and despite them never having visited to even attempt an installation. Presumably the goal was to have these charges go unnoticed and accumul
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Your Home Network
Reckless Driver
I was driving on route 30 heading towards orchard road in montgomery il. Plate number 44077 a white male refused to allow my vehicle to merge when I had the right away, he began to speed up and block the entrance.
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Customer Service
user_asjtxb I would be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of
Billing issue [Edited]
I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On
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You did, and I did send you a reply via the Direct Message. We can continue our conversation there when you are ready.
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
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Hey @user_82672o, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide some assistance and guidance. We are limited on what we can troubleshoot with the Xfinity Mobile services. With primar
E-SIM TECHNICAL SUPPORT
how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim o
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Good evening @Marquesbolada. Can you provide me some more details on your upgrade issue?
Terrible Customer Service
Terrible customer service, nothing gets resolved with this operator. Never hire this operator, as they are not honest with their customers. I've been trying to resolve a problem with upgrading my cell phone for almost a year and nothing gets done. I've spoken to dozens of customer service representa
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Thank you! I hope I did it correctly.
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
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Terrible Customer Service
Terrible customer service, nothing gets resolved with this operator. Never hire this operator, as they are not honest with their customers. I've been trying to resolve a problem with upgrading my cell phone for almost a year and nothing gets done. I've spoken to dozens of customer service representa
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Customer Service
i have zero information, that is the problem. it is a standalone account not showing up on my bulk bill but the card it comes on was only ever used at three different complexes to pay the bulk wifi bill but is no longer being used for anything (other
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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Hello user_1xlczf thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! We are so sorry to hear that you've moved on to a new provider, but we are happy to help however possible in answering your questions
Invoice for Device Payout
I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d
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user_4k1l3b, For bulk accounts, we can differentiate services for each apartment within a complex. A mobile line would need to be linked to one specific account number, so it's not added to the bulk complex as a whole. Did you also follow the steps w
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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All the possibilities you mentioned are very good examples. A few basic troubleshooting questions, have you tried completely restarting your current TV box (unplug from the wall, not the back of the device) and seeing if that helps? If not, that woul
Tv Pixelating
TV is pixelating except while streaming, I tried all the fixes. Do I need a new DVR box. Plus they added two poles going by my house. It’s been doing this since national grid pulled wires.
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Thank you for confirming that @lala219, we appreciate it. Have you tried using the Samsung Email app itself instead of the XFINITY app to see if you experience the same issue? Additionally, have you also tried removing and re-adding yo
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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@729960 thanks for taking the time to post on our Xfinity Community Forums page. I'd recommend trying to sign in using our webmail page. If you are not able to sign in you can reset your password here. Let me know how that works out.
XfinityAbel
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6 hours ago
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Email
Cannot sign in to [Edited: "Personal Information"]
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