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verify identity
I am not getting your text to continue the identity verification for process of new phone order purchase. order # [Edited: "Personal Information"]
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Customer Service
@user_z4fk59 Thanks for reaching out to our team for help with your payment concerns. I would reach out as well. Our tea can help. Can you please direct message me your first and last name along with your full service address so that I can provide mo
Pay reversing
Xfinity, I got a email explaining that you sent back my internet payment for no reason. I haven’t even received a DIME. I have auto pay set for this reason AND your website that I’m typing this on at 2am is completely dog water. Please fix your system and mistakes.
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user_c3vuwh Hello, and thank you for reaching out to us. I truly apologize for the incredibly frustrating experience you've had with our customer service and for the amount of time and energy this issue has already cost you. I hear your concerns abou
Issues with bill [Edit]
I am so sick of feeling the need to leave these reviews everytime I have to deal with Xfinity customer service. And can someone please tell me if $263 a month sounds extremely high for internet, TV & phone? I contacted chat tonight to ask a question about my bill and he proceeded to tell me he could
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user_wmd8vu Thanks for reaching out for help with getting your refund on your closed account. We can certainly help with getting this completed. To confirm, has the account been closed for 30 days, and all equipment (if any) returned?
Refund negative balance
Hi I would like to get a refund on a negative balance on a closed account. Thanks
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user_e6b65u Hello! Thank you for reaching out to us here on our Community Forum. Our Engineering Team is aware of the issue with NHL Center Ice and is working on a resolution to resolve the program information issue. Other users have reported that th
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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Xfinity Mobile international data not working on Premium unlimited plan
I am on the premium unlimited plan and had confirmed with support while in the states that my lines are good for data roaming internationally. Once I started my trip, the data worked for couple of days and stopped working on both lines due to some unknown reason. Have chatted and spoke to xfinity su
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Network
Good morning @user_ihavv9, and thanks for posting to the Xfinity forums, I hope this message finds you well. As someone that is low-key obsessed with The Office, I can understand the desire to get the Peacock subscription working, and you have come t
PEACOCK WON ACTIVATE Something unexpected happened Please close this pop up and try again. If the problem persists, try again later
Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later THIS IS THE ERROR MSG
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MikeinCali Let's take a closer look at your connection and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary &b
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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Pay reversing
Xfinity, I got a email explaining that you sent back my internet payment for no reason. I haven’t even received a DIME. I have auto pay set for this reason AND your website that I’m typing this on at 2am is completely dog water. Please fix your system and mistakes.
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Billing
Refund negative balance
Hi I would like to get a refund on a negative balance on a closed account. Thanks
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Billing
Issues with bill [Edit]
I am so sick of feeling the need to leave these reviews everytime I have to deal with Xfinity customer service. And can someone please tell me if $263 a month sounds extremely high for internet, TV & phone? I contacted chat tonight to ask a question about my bill and he proceeded to tell me he could
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Customer Service
Switch from provided router/modem to my own
I tried going through Tier 1 support to reach Tier 2 or Advanced Repair to see if the CPE MAC (or maybe a different provisioning profile?) could be released. I have my own device that I want to connect directly to the Nokia ONT (or ONU), but Tier 1 can’t escalate to Advanced Repair unless their syst
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Your Home Network
App missing functionality
App is missing all pages except overview and account. I cannot access account setting for the network nor can i run speed tests or security checks, or even see what devices are connected to the local network. This is a serious issue
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Xfinity App
And here is another.... Downstream Channel Bonding Value Channel ID 20 17 18 19 21
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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@EG Hello, yes that worked. Here are the Downstream Power Levels. Just FYI while attempting to get this information, the internet has been up for maybe a total of 5 minutes in the last 30. This occurs around the same time every night between 9pm a
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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Its up to the local channel affiliate to add this to the OTA Lineup on Xfinity, but be prepared that if you do get it, that it can be easily lost due to a decline of viewership and so forth. This happened to the local Nosey Channel affiliate in my ar
METV Toons in Washington DC
I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks
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I posted this problem the other day as well. Still no resolution.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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user_ka7nvq, hi there! Thanks for commenting. When you say you can't get your emails opened, what do you mean?
Xfinity.com login
There is something seriously wrong with xfinity today. Everything was fine up until today. I can’t log in to xfinity.com or the stream app on my iPad or my Mac. I can log into xfinity.com and the stream app on my Google Android phone if I approve the login in the Xfinity app. No such prompt is happe
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user_g27sz0 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need th
XfinityBenjaminM
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Seasonal hold
How do I stop seasonal hold
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