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user_tifnnt That’s a great question. Yes, you can receive a monthly discount, but there are two requirements. Auto Pay must be set up using a checking account with your routing and account number, not a debit or credit card. It als
automatic payment
if i sign up on line for automatic payment will i get a reduction in my monthly payemnt?
Question
Because that is so [Edited: "Language"] obvious? Why do they make it this difficult? Why isn't there a support page outlining this? How long before they respond? Do we post a message and sit around and wait?
I am trying to cancel xfinity, getting a lot of 404 page not found errors on their site. I don't have access to my phone today.
I keep going in circles. Why can I not just cancel this service online? It appears to want to schedule a callback. I don't have access to a phone today! I know congress has been working on this (making it as easy to cancel as it is to sign up). [Edited: "Political/Profanity"] This is ridiculous that
Question
user_7owf67 We can definitely help clear that up. MLB Extra Innings does not automatically renew from the previous season. It has to be added each year once the new season package becomes available. So if you had it last year, it would not aut
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
Question
automatic payment
if i sign up on line for automatic payment will i get a reduction in my monthly payemnt?
Question
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Billing
Closing thread based on age
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
Question
Removing internet from my plan
I am moving to a location without Comcast/Xfinity service. I would like to know if my monthly phone bills will increase if I am no longer bundling my services.
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Customer Service
What's with Login these days?
It took me getting FOUR different codes to get into my email. Each time I entered my user name and password, it would send me a passcode to enter and then go back to the beginning of the sequence...user name, password, passcode; user name, password, passcode. Four times!
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Sign-In and Account Management
Live agent need to change my address and make a payment
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
Question
@user_33v8gg - No need for a new post! We've seen and responded to the first one you created :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box ico
Money taken out of my bank account without permission
My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me
Question
My mobile was cancel in August no money owed they took $47.09 out of my bank account only refunded me $6.98 I want all that’s owed to me Note: This comment was created from a merged conversation originally titled Money own me
Money taken out of my bank account without permission
My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me
Question
I was chatting with an Agent couple of mins ago and she tried SO HARD to offer me this "FREE APPLE WATCH' promotion. I resisted many times and she said "IT IS ABSOLUTELY FREE" I told her I already have an apple watch so do not need it. She said " I r
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
Question
I have tried the above, still no connection. Is there a way to use the “pin” option to try and connect? I have the printer pin #, but then need to access the router through its’ IP address, I think.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
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ECL3 I've received your DM, thank you for sending over the information I asked for. I look forward to working with you today!
Need internet at second home - there is no coax outlet and no cable from pole to home. Where do I start?
I am a current customer at my primary residence, and I need to set up internet at a second home. I have a few questions about how I get things done in the correct order etc. This home has never had internet service: - there is no cable running from the pole to the home. - There is no coax outlet in
Question
@XfinityKassie just sent a DM as you instructed, thank you!
Need internet at second home - there is no coax outlet and no cable from pole to home. Where do I start?
I am a current customer at my primary residence, and I need to set up internet at a second home. I have a few questions about how I get things done in the correct order etc. This home has never had internet service: - there is no cable running from the pole to the home. - There is no coax outlet in
Question
Hi user_3fc7ei! Thanks for taking the time to visit our Xfinity Forum, and we appreciate you being a customer with us. My team is here to support you and can assist you with removing xFi Complete. To do so, please send us a Direct Message. Here are t
Remove xFi Complete from my plan
Hi. I would like to remove xFi Complete from my plan. Thank you! I have my own devices.
Question
Many different shows. And it was WTTW 915 - my bad. I tried to cancel recordings on 915 and move to WTTW 1011 - on-line research suggests this is a more robust signal, but the DVR diverted back to 915, probably because it's looking for a specific tit
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
Question
Many different shows. And it was WTTW 915 - my bad. I tried to cancel recordings on 915 and move to WTTW 1011 - on-line research suggests this is a more robust signal, but the DVR diverted back to 915, probably because it's looking for a specific tit
Frequent short sound drops and picture freezes in cable TV
lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.
Question
mtrager Thank you for reaching out so we can make sure you're able to easily access your Email. Where are you signing in to access your Email when you get this log in loop? Have you been invited to upgrade your Email to Yahoo?
XfinityEmilyB
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What's with Login these days?
It took me getting FOUR different codes to get into my email. Each time I entered my user name and password, it would send me a passcode to enter and then go back to the beginning of the sequence...user name, password, passcode; user name, password, passcode. Four times!
Question