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If you're having trouble managing your plan, we'd be glad to help too user_aczfq8! To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with y
I want to change my internet plan while removing another service.
I tried to customize my plan to upgrade my internet speed to 2 gig, while also removing my TV services, because I do not watch TV anymore and would rather stop paying for that service. I cannot change the services myself because it always said "Please select a servce to replace each plan." I do not
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Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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Customer Service
Let me know if this helps:1. Yes the gateway is on my list of WiFi’s I can connect to. 2. I’ve tried having connect automatically option checked and unchecked and neither makes a difference 3. Yes it is, however when I “forget network” I have to rety
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
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I get the issue about turning off nap mode so that there's always content playing. But, I do but understand the record issue. My X1 boxes routinely record regardless of the screen saver. I've never had them record the screen saver.
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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@XfinityAldrik same issue. not allow me to change my internet service plan Even I start form "manage my service and click on change speed" from internet category
I want to change my internet plan while removing another service.
I tried to customize my plan to upgrade my internet speed to 2 gig, while also removing my TV services, because I do not watch TV anymore and would rather stop paying for that service. I cannot change the services myself because it always said "Please select a servce to replace each plan." I do not
Question
I am getting error codes on specific channels xre-03121
I am having some channels not work while orhers do suddenly. the error codes is xre-03121. i have rebooted the box as well as disconnected and reconnected the cable as it comes into my dwelling. Problem persists. what is thenfix?
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Customer Service
@binaural2000 I used this manual recording every day to record just the first hour of a 3 hour show every day. Now, I miss it every day because Im am not recording 3 hours. Why can't they fix it?
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Official Solution
Thanks again for reaching out and giving us the opportunity to make sure you receive the refund that is owed to you! I'm happy that we were able to confirm that the service was not in use, and have a credit applied to ensure you receive your full dep
Canceled before activation, requesting the $25 deposit refunded in full.
I recently made an Xfinity account to gain internet at new apartment I was moving to. I placed an initial deposit as was required to make the account and get started. I then chose to cancel within 30 days as I decided I no longer wanted the service. I have not been issued any equipment nor have I ac
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Unable to watch tv
Cannot watch tv. Have tried turning off tv and turning back on.
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On Demand
Thanks for the update, user_8pjecb! It sounds like they're getting some traction towards tracking down the cause and finding a fix. We'll continue checking in, and look forward to future updates!
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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When Will Comcast find sollution to Cable box destroy my ability to record by have screen saver go on after 4 hours? You must have a way to Turn OFF the Nap mode or Sleep mode when I need box to stay on so I can use my VCR when I am not home or overn
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Hey there, majo2002! Thank you for reaching out to us with your concerns regarding renewing your plan to reach your preferred pricing range. I understand how important it is to ensure all your finances are on track with the best savings possible!We h
Switching to Fios because Comcast/Xfinity loyalty is more of a penalty
I have been a Xfinity customer for 14 years or more and my bill is $300. It's ridiculous. I am at checkout on Verizon Fios and the bill is around $190-230 a month including tax depending on which package works best for me. With a 5 year price lock. They also offer sign up perks like $200 amazon card
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@user_nm3iiw Whereabouts are you located? Are you near Seattle, WA, or in the surrounding area?
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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Bill Price
My 1 gig a second promotion ended, so I upgraded to the 1.2 gig a second and got quoted $83.11 a month for a year. However, my expected bill still shows the 1 gig speed and price. Meaning I'm paying $50 more for a slower speed that I'm not even using. Plus, there's a home phone on my plan charging m
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Your Home Network
@XfinityBrianH My issue is still the same. I had an Xfinity technician visit 4 days ago, and the issue was escalated as an infrastructure problem in my area. The technician escalated the issue to the CB Tech Ops Supervisor for the area,
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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user_u134y6 Thank you for stopping in for help with connection issues. Depending on what TV box you have, a coax cable may not be needed. It is needed for the modem-to-wall connection. Could you take a look here and tell me what TV you have?
Internet intermittently disconnecting
TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming
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Hey there, @user_agudev, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile service. We definitely do not want to lose you as an Xfinity Mobile customer. Are you still having issues with your Xfinity Mobile bill?
Mobile Service after canceling home internet
I had xfinity internet for a very long time over 18years (Platinum status customer) I shut it off as I moved into a place that provided internet services through xfinity but not under my name. I have had phone service for almost as long as mobile started with Xfinity. Extremely disappointed with not
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Hi there, @user_i5otpf! Thanks for taking the time out of your day to reach out about your service. We always want that to be fast and reliable. I am sorry to hear it has been acting up and am glad to further help. We can check the area and the signa
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Modem logging constant T3 timeouts
Sporadic drops, buffering, and general slowness for over a week. Happens on both wired and wireless clients, so it's not a Wi-Fi issue. Had a tech out (9/26). He confirmed the coax from the outside box to my modem was undamaged, no degradation, no filters or splitters, and he found no errors. He con
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