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@TheN8IV I want to start off by thanking you for your service. This is definitely not the type of experience we would like any one of our customers to have. You've come to the right place to get this sorted out. I would be more than happy to help r
Still being charged after cancelling...
I moved back home on March 29th, 2026 after getting out of the military, I called and cancelled on April 1st, 2026. I have a $194.75 Statement from March 18th - April 17th that I was going to pay, when I noticed they are still planning to charge me again April 18th - May 17th then again from May 18t
Question
@user_mw8mkm, can you try clearing the cache and cookies and reloading the page?
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
Question
When I search Xfinity support it says no conversations
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
Question
Additionally, I am providing my signal levels here, which seem to indicate they may be out of spec, according to https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Repeated instances of packet loss
Hi Xfinity Forums, I'm at my wit's end here. I have been experiencing repeated packet loss randomly occurring throughout the day for the better part of a month. Some days are better than others, and while a few of these instances have resulted in "outages" marked a "network damage", there are others
Question
@user_mw8mkm, can you try typing in Xfinity support and see if it populates the DM
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
Question
user_ru68ao Hello, thank you for your response. I understand how frustrating this situation feels, and I’m sorry you have not been able to get the support you need so far. I do want to help make sure your concern is addressed. To move
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
Question
It first says search a conversation then I click on the pen and paper and it says search a person
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
Question
Hi there, @user_unaqsp. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the poor experience. Our technicians do not in fact install new phone jacks. If you have existing jacks they will back feed the XFINITY Voice servi
Cancel item
I ordered for somebody to come out to install an old fashioned Jack landline. I was told several times that this could happen and then the day of installation I was told landline Jacks are no longer being installed. I paid for an extra phone number. I specifically ordered an old fashioned landline J
Question
The only thing it says is search a person
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
Question
Repeated instances of packet loss
Hi Xfinity Forums, I'm at my wit's end here. I have been experiencing repeated packet loss randomly occurring throughout the day for the better part of a month. Some days are better than others, and while a few of these instances have resulted in "outages" marked a "network damage", there are others
Question
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Your Home Network
I am using Chrome. But I did post her direct contact information with your company, so you should be able to contact her if you do work for Xfinity, and talk to her about why she is failing to do her job. You could also give me information for someon
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
Question
Thank you for confirming, @user_ighnaq. You're in good hands! Our team would love to see what can be done to resolve this for you, so let's take a closer look at things today. Could you please send our team a direct message to continue? To send a d
Billing
My account is being accessed for a mobile phone I canceled 2 months ago. I can’t get to an account online because I no longer have an account, and your phone number hangs up on me when I can’t answer account questions. I ask repeatedly for a representative. What must humans do to get to an agent to
Question
user_ru68ao I'm sorry that the direct message link is not helping. I want to assist with having Jasmine respond to your requests unfortunately I can't access their details or your account without receiving your information in a direct message. What t
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
Question
No. I saved the zero balance paperwork.
Billing
My account is being accessed for a mobile phone I canceled 2 months ago. I can’t get to an account online because I no longer have an account, and your phone number hangs up on me when I can’t answer account questions. I ask repeatedly for a representative. What must humans do to get to an agent to
Question
What WOULD help is Jasmine responding to the multifude of direct emails I have sent her.
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
Question
I migrated one of my email to test it out and the first thing I noticed was an Ad. I HATE unsolicited ads. I knew it was a mistake right away. Next I saw where you can go "Ad Free" only if you upgrade for a fee. Xfinity is apparent
user_g222a5
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Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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