Xfinity Community Forum

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Yes, I have the latest app. But, I figured out the problem! I had added a new service address/profile and this created my alarm monitoring issue on the Home App. I had to go into my account and set my default back to the original address

user_viax61

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7 hours ago

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Xfinity home app

My X Home app stopped working today. It pushes me to the Xfinity app, but I cannot find the home monitoring section to turn my home alarm on/off remotely. I use this function everyday. Does anyone know the work around this problem?

Question

Greetings @user_gl69qn, and thank you for reaching out to us on our Xfinity Community Forum! You've come to the right place to gain the help you need in making changes or canceling your services! Of course, we'd hate to see you go! Which service are

XfinityMelinda

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8 hours ago

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Xfinity support

Please cancel the service

Question

user_im9smc From the Xfinity app you can select the "Wi-Fi " tab at the bottom. Then click on Wi-Fi details. Then select "Edit Wi-Fi settings" as that will allow you to change your Wi-Fi password.

XfinityShawn

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8 hours ago

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How do I find my wife password

I changed it from what was originally on the bottom of the router

Question

I just did that. Someone came on and said they would send me a code. The code did not get sent for 26 minutes. That is unacceptable to keep a customer waiting for a code. I got frustrated waiting for it and left the computer.

black_napkins

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8 hours ago

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I have been trying to make my payment online like I always do since June 9. My bill was due June 11.

I have been trying since June 9 to make my payment due June 11. The message tells me to visit a store to make a payment. I do not have a store nearby. I started calling customer service on June 9. I spoke to 3 different people that day. I was told I would receive a text when it was resolved. I calle

Question

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After 24 hrs and having sent multiple DMs to explain my situation, I was bumped off the list without notice from tonight to now late on the 21st, so I am expected to be without internet for 4/5 days. Very disappointing and I don’t understand how it c

user_u4g5xm

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8 hours ago

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Hazardous wire and no internet

A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho

Question

@user_a12b04 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha

XfinityBradM

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8 hours ago

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Service interruptions

For the past 2 weeks we have had short service interruptions to my internet service. So far my service has returned within a short time. It is very frustrating to have these interruptions

Question

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Just to close on this here, more than 24 hrs later, I am still without internet and no ETA on fix. I am told that the earliest it can be checked is in 3 days! To be clear, the Xfinity customer support in private DMs has been very supportive but it is

user_u4g5xm

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8 hours ago

to the conversation:

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Hazardous wire and no internet

A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho

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Xfinity support

Please cancel the service

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Customer Service

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user_f01716 - I truly appreciate you bringing this to our attention, and I understand how important it is to make sure concerns like this are handled quickly and safely. For issues such as like low-hanging cable wires—you can easily report them

XfinityThomasA

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8 hours ago

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Loose wire

The wire from the pole to my house has gotten loose and is rubbing on the garage roof. Can I get a tech to come tighten it up?

Question

You are correct that we have not looked into your account up to this point because we have not received any information about your account yet. We don't want you to share any personal information in the public setting, but if you'd like to discuss an

XfinitySeth

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8 hours ago

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Store Experience

On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the

Question

Hello @user_ldrkv6, can you elaborate on the issues you are having with your Xfinity app?

XfinityDuron

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8 hours ago

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Xfinity app

Can't get my app back

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Obviously you have not looked at my account. I have been an Xfinity customer of mobile, Internet, and cable TV service for a long time. I'm not interested in starting mobile service. Moreso, this forum support has not yielded me any satisfacti

user_b5y358

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8 hours ago

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Store Experience

On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the

Question

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Why is this so complicated!?

user_f01716

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8 hours ago

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Loose wire

The wire from the pole to my house has gotten loose and is rubbing on the garage roof. Can I get a tech to come tighten it up?

Question

user_1scyet - Hello, and thank you for joining the Xfinity Forums community. I completely understand how frustrating and confusing that must feel—I’d be wondering the same thing if my RF modulator or VCR setup was shutting off when t

XfinityThomasA

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8 hours ago

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RF Out 4K

I have a dual-output setup for my Arris xg1v4 cable box with the HDMI output connected to my TV and the RF analog output connected to my VCR (yes i still use one). However, I've noticed that on events where i watch on the RealTime 4K channel, the RF modulator to my VCR shuts off with no signal until

Question

Thank you for letting us know @user_uq07em! We would like to further assist.Please send us a direct message* with your full name and service address. Once we have your account located, we can dig into this further and work toward a resolution

XfinityCliff

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8 hours ago

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Payment

Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b

Question

user_ql07dg If an electrician is needed to perform work outside our technicians control, the customer would be liable for the cost. However, in your situation I would think the apartment complex would be responsible, or to help coordinate any work th

XfinityMartyR

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8 hours ago

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No internet since April 28 - Xfinity confirms the line break, but keeps sending technicians without the work order to fix it

I started Xfinity internet service at my rental apartment on April 28, 2026. It's now June 19, and I still have no working connection. Timeline: - In early May, a technician confirmed the coax cable inside my apartment is fine — the break is in the building's wiring, somewhere in the attic. - On May

Question

That's awesome to hear about your interest in getting started with Xfinity Mobile, and we appreciate it 👍 I understand our in-store team did not leave you with the best experience, but we would be happy to navigate you through getting smoothly setup

XfinitySeth

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8 hours ago

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Store Experience

On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the

Question

user_swunsb Thank you for stopping by our Community Forum for help with your Xfinity app. If you accidentally deleted the Xfinity app, you should just be able to redownload the app to restore the Icon. If you let me know what type of device you are u

XfinityAmandaB

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8 hours ago

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Need help getting app back [Edited]

I accidentally deleted my XFINITY icon and can’t retrieve it [Title Edited: "Personal Information"]

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cancel

I need to cancel and cant find the DM button on this site.

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Email

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I have just spent the last 30 minutes go thru the AI system connected to the phone number you gave The AI could not take my payment because it shows a zero balance on my Xfinity mobile account. Then I was transferred to internet services and then he

user_uq07em

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8 hours ago

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Payment

Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b

Question