Xfinity Community Forum

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We’re senior citizens and are getting really squeezed by high costs on EVERYTHING! Now Xfinity is not even giving us what we’re already overpaying for. 🤬

user_ca38b4

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5 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

U

I’ve called support and chatted with agents and nothing has been resolved when the agents say it’s been resolved. I would like a months refunded as I have paid for services I haven’t been able to use at all.

user_su17wb

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5 hours ago

to the conversation:

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U

Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

Question

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Yes I’m still having the issue for the past two months, and my modem hasn’t been working due to the app issue

user_su17wb

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5 hours ago

to the conversation:

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U

Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

Question

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Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

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Your Home Network

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Hello @hooey, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Do you still have Xfinity Internet? Can you access your Xfinity Stream App, Xfinity App, or your Online Portal?

XfinityChelseaB

commented

5 hours ago

to the conversation:

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Movie reward

I was given a movie reward up to six dollar movie but now I don’t get Xfinity TV anymore. Does that mean I lost my free movie reward?

Question

Accepted Solution

I'm not an expert on DOCSIS 3.1, but based on seeing quite a lot of technical data posted here in the Forums, and subject to correction: ... CM3000 ... upstream ATDMA channels 5-8 are not bonding ... That's normal. Modems typically have 3 to 6 A

BruceW

commented

5 hours ago

to the conversation:

1

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upstream channel bonding

I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are

Question

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Scripps Subscription

Since March 31, 2026, we have not had CBS local/national programs which is upsetting. Today I asked Scripps to compromise with Xfinity. They advise that Xfinity is refusing to entertain offers to keep broadcasting CBS and has not responded to their most recent offer. I am now asking Xfinity to compr

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Channels and Programming

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Movie reward

I was given a movie reward up to six dollar movie but now I don’t get Xfinity TV anymore. Does that mean I lost my free movie reward?

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Customer Service

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need to bring abc back

user_twcexk

commented

5 hours ago

to the conversation:

0

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

tony35atl What web browser do you normally use? Can you try using a different web browser, and let us know if that works?

XfinityShawn

replied

5 hours ago

to the conversation:

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Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.

Question

Hi. I've cleared the cookies and cache on all my devices and still the same errors

tony35atl

commented

5 hours ago

to the conversation:

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1

Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.

Question

Hey there, user_tvcct6! We appreciate you posting on our XFINITY Community forum. We are sorry to hear you are having trouble with your billing and X1 entertainment experience. Rest assured, you have reached the right team to assist you with this mat

XfinityNatalie

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5 hours ago

to the conversation:

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U

Voice guidance loop

Stuck in voice guidance loop when trying to install new tv box.

Question

That sounds like an incredibly taxing experience, and I completely understand why you feel frustrated after all the time spent troubleshooting and switching equipment. As a Diamond member, your loyalty is truly valued, and it’s disappointing to

XfinityQuemekia

commented

5 hours ago

to the conversation:

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Xfinity forced free XPod to stop working

First to begin with I am Diamond member (long time customer with no real benefits when it comes to getting support). A few years ago I received an Xpod (XE2-SG) since I was getting slow service in my house with my kids rooms. About a month ago it stopped working and had a red light, I am completely

Question

Good evening @user_xonxbd , and thank you for reaching out on our Community Forums, we appreciate it. On March 31, 2026, Comcast’s agreement with E. W. Scripps to carry its programming expired. Comcast compensates programmers to deliver the

XfinityKam

commented

5 hours ago

to the conversation:

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Missing channel

Please return Scripps news back to our channel lineup as we are paying for this monthly but can't watch it are we going to receive credit for the time that we are paying and can't watch it or should a class action lawsuit be considered to get our money back for services that we are paying for but no

Question

Good afternoon user_d3amwn. You have reached the right team. I would be more than happy to provide additional assistance, and to look into this for you. I would need some additional information in order to better assist. Please send us a direct

XfinityJon

commented

5 hours ago

to the conversation:

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U

Crazy people

Ordered phone through customer service. Supposed to have duel Sims activated on phone. Wss told the phone was free and service would be 16.95 a month. Received phone, two weeks later still no service on the phone. Had a landlines that was to be one of the Sims and a cell phone on the other, so far I

Question

user_fghpzy Thanks for creating a post. What errors or issues are you running into with your email?

XfinityThomasD

commented

5 hours ago

to the conversation:

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U

emails

Why can't I get into my e-mails?

Question

Hello, user_joetym! Thank you for choosing Xfinity Mobile! I completely understand how important it is to know when and how your payments are handled, and I’m happy to clarify this for you. By default, all Xfinity Mobile accounts are set up wit

XfinityThomasA

commented

5 hours ago

to the conversation:

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U

Need to pay phone bill

Question

U

I understand how it works and that you pay for programming but you need to get it resolved, lost revenue from customers who leave because of this matter are also not good for you. I have been a Comcast customer for probably 30 years and even though

user_efpnpw

commented

5 hours ago

to the conversation:

1

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Hello @user_zp4qxc Thanks for reaching out to us here! Congrats on your Wi-Fi sign up. With successfully signing up the email would be to create a user ID, Please take a look at https://www.xfinity.com/support/articles/create-xfinity-username Let me

XfinityKam

commented

6 hours ago

to the conversation:

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U

Can’t receive email verification link to initiate my account, checked spam and trash.

I signed up for wifi and trying to set up my account. It says “We emailed you a verification link that expires after 72 hours. Please click this link to validate your email address.” but I never received the email. I waited for 24 hours, checked spam and trash, and tried again. Still did not receive

Question

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WTVF Blackout

It has been over a month since Comcast customers have been denied access to WTVF. It's time to resume service, and we should be issued a credit for the interruption of services that we have been charged.

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Channels and Programming

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