Xfinity Community Forum

user_fmwogt Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu

XfinityVictor

replied

3 hours ago

to the conversation:

0

U

Poor services

Xfinity Internet worked good till this evening, T-Mobile worked way better, am i over data usage or something, i cant watch streaming services

Question

user_hbf27e, hello there and thanks for engaging in our Forum! When you're needing assistance with connecting your TV to internet, do you mean your Comcast/Xfinity TV Box?

XfinityQue

replied

3 hours ago

to the conversation:

0

U

Connection

Modem connection won't connect to the wall connection

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

0

U

infinity support

I wish to cancel my Comcast Internet subscription. I want to do this immediately. I refuse to schedule a phone call and I refuse spending time on a phone call. Today is February 7, 2026. I request my cancellation request to be honored ASAP. Please notify me as soon as this has been achieved. Thank y

Question

U

I appreciate the folks providing support on the forum here. They have always been super helpful. Unfortunately they were not able to help since it is Xfinity Now mobile (not Xfinity Mobile). With no obvious path to getting support I just

user_z3udym

replied

3 hours ago

to the conversation:

0

U

Xfinity Now Mobile Activation Issues

I am trying to activate my existing phone on Xfinity Now Mobile. I ordered the service 7 days ago. It still says there are no devices for activation. How do I proceed? I have followed the FAQs on the website and they don't address this issue. Chatting with the help "agent" only allows me to select c

Question

U

Everything possible that I can. Unplugged the modem, troubleshooting with an Xfinity person via chat! I’ve been through all of this already with several representatives. Thank you!

user_a7n8dq

replied

3 hours ago

to the conversation:

0

U

Customer Service

I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.

Question

U

I need help connecting TV to Internet

user_hbf27e

replied

3 hours ago

to the conversation:

0

U

Connection

Modem connection won't connect to the wall connection

Question

U

infinity support

I wish to cancel my Comcast Internet subscription. I want to do this immediately. I refuse to schedule a phone call and I refuse spending time on a phone call. Today is February 7, 2026. I request my cancellation request to be honored ASAP. Please notify me as soon as this has been achieved. Thank y

Question

•

Customer Service

10

2

Well, per the Edison support, while I didn't remove the app completely, I deleted the account, rebooted and added the account back. I had saved a screenshot of the settings, as well as referencing Xfinity's setup specs, and the account sends and rece

kewpy

commented

3 hours ago

to the conversation:

0

1

Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

Okay thanks for confirming. Are you able to try removing the Xfinity email from Edison all together and set it up like new again to see if that restores the notifications?

XfinitySeth

replied

4 hours ago

to the conversation:

0

Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

service in nasvhille

When will it be fixed on hillsboro road??? it has been two weeks and nothing!!!

Question

U

Pay bill

I need to change the credit card on my account.

Question

•

Billing

5

1

0

Hi there, @user_rj7ose ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand how concerning it is to be billed for service at your old address. Please be assured you reac

XfinityRichard

replied

4 hours ago

to the conversation:

0

U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

user_a7n8dq thank you for using the Xfinity Community Forums page to reach out today. Our forums team is more than equipped to assist you with your service related concerns. Can you share with me the technical steps you have already taken to address

XfinityMarcus

commented

4 hours ago

to the conversation:

0

2

U

Customer Service

I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.

Question

U

how do you want me to contact you ?

user_rj7ose

replied

4 hours ago

to the conversation:

0

U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

U

service in nasvhille

When will it be fixed on hillsboro road??? it has been two weeks and nothing!!!

Question

•

Customer Service

7

2

0

We were unable to locate your address because the address you provided was not complete as reflected in our system, but thank you for confirming the information we needed so we can proceed. I will be following up with you shortly 👍 Additionally, res

XfinitySeth

replied

4 hours ago

to the conversation:

0

U

Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru

Question

U

Service outage

There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “

Question

•

Your Home Network

7

0

@user_00pnec We'll need to obtain your personal information in order locate your account and then complete the authentication process. This is something that cannot be done publicly. I'll be on standby waiting on your DM.

XfinityRaul

replied

4 hours ago

to the conversation:

0

U

Billing my old address from 9 years ago

I updated my account and now realizing for the last 5 months you have been charging my old address a few and charging a credit card. Please contact me immediately. I have spoken to your staff outside of the us but they were of no assistance

Question

C

Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!

I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne

Question

•

Your Home Network

7

0

None of our agents will be able to access direct messages to individual agents. But you can direct message our Forums team directly using the steps below if you have any questions or need assistance and the message will get sent to someone who is wor

XfinityMatthew

replied

4 hours ago

to the conversation:

0

Is there a wifi signal strength meter on the Xi6 ?

I have a mix of wired and wireless Xi6, and generally they work well....however one STB indicates low WiFi - is there a signal strength meter/readout on the menu of the Xi6? Than would be handy when finding a good location.

Question