Xfinity Community Forum

Increase in 300Mbps Bill?

After decreasing my Mbps from 500 to 300 just to save money, l am just now seeing that my bill for February is now $72.25? My previous was $53.89? What is the reasoning behind this increase??

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Your Home Network

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Green screen

My screen has gone completely green on every channel. We were watching a romantic show on VALENTINES DAY! You have absolutely ruined the night. So what will become of it?

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Channels and Programming

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I have the thin X1 box. A technician came by today and said that it was a common issue he saw with the thin X1 box. He gave me a large X1 box and no issues at all.

user_rg03m5

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9 hours ago

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Constant issue of codes XRE-03121/03062. This has been going on for 3 weeks (actually longer). Tired of the app telling me to unplug my box and check my cables in a constant loop. Sometimes it fixes it, sometimes it doesn’t, but I guarantee I’ll have the same issue again tomorrow. XFINITY I’m tired

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Formal Complaints and Customer Service Resolution

How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe

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Customer Service

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TV is not working

Service is working in bedroom but not working in living room

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X1

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Here we go, right at 9pm the drop in service starts. Wife came in and asked why the youtube on the smart TV wasn't working.

user_bq8p6d

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11 hours ago

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Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This

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user_djvcxm - Thank you for sharing so that other readers may benefit from the information!

XfinityThomasA

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11 hours ago

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audio sync with streaming video

All posts I have seen do not fix my sync delay which is variable depending on the streaming channel. If you have this specific problem try this if you have LG TV. There is an advanced setting of "match screen and sound". Set this to bypass. There may be other TVs with a similar setting. Thanks Xfini

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Hello @user_yoedlg, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help and make sure that your billing and payments are correct. If you could send our team a direct message with

XfinityChelseaB

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11 hours ago

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Double charge

i made a payment of 152.36 which was my past due balance at 02/12/26 at 11:22pm and now you all have charged me for the same amount again 02/13/26 at 2:26am. This is very frustrating and i need the second charge cancelled and refunded back to my bank

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Just happened to me too. AUTOPAY CGARGED TWICE Same amount. I called immediately today. At first woman stated,' not possible as it an automatic payment through computer system:. I said," I am Looking at my bank statement RIGHT NOW as I I have you on

user_yoedlg

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11 hours ago

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Double charge

i made a payment of 152.36 which was my past due balance at 02/12/26 at 11:22pm and now you all have charged me for the same amount again 02/13/26 at 2:26am. This is very frustrating and i need the second charge cancelled and refunded back to my bank

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If anyone comes by this they told me to go into a store.

user_m24wab

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12 hours ago

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Can’t change payment method

Help! I have tried on the phone with Comcast for over 2 hours, have tried online, and on the app and am very frustrated! I tried changing my payment info from the bank to a credit card and was hit repeatedly with the message that the system was unable to make the change and to try another method. I

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Tech visit on Thursday went well. Tech replaced all F connectors from the box across the street to the modem. Issue still persists. Friday they replaced the line from the box across the street to the demarc box at the house. Had a bout of latency la

user_bq8p6d

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12 hours ago

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Terrible latency spikes every night and randomly throughout day.

Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This

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@telnicki You could try our Customer Security Assurance folks, but if you haven't logged in to that account in a long time as you say, they may not be able to recover it. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a we

Again

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12 hours ago

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Reactivate Closed Email

I've seen several posts about this but I can't figure it out. When I follow the link on those posts it says "loading email" and then says my old email wasn't in use and I didn't sign in after 90 days so it's closed now. I need this email to get a verification code for something else. Is there a way

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How long is the usual wait time for a reply?

user_w4163v

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12 hours ago

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I need to recover my email [Edited]

the problem is that I do not have access to my old phone or email. How do I link recovery toa new phone/email?

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Hello @user_r30qzc, I hate to hear that you are having issues with your services. Were you able to get your Wi-Fi back up and running?

XfinityDuron

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12 hours ago

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Service outage

My home WiFi is not working near Rosemont Md

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How long is the usual wait time for a reply?

user_w4163v

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12 hours ago

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I need to recover my email [Edited]

the problem is that I do not have access to my old phone or email. How do I link recovery toa new phone/email?

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@user_t4d8dk You can find information on Yahoo's mail servers here: https://help.yahoo.com/kb/SLN4075.html

Again

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12 hours ago

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Transition to Yahoo

Thanks for nothing Comcast. The transition to Yahoo hosed up my Outlook. I see no benefits but a lot of adds. I assume Comcast made a ton of money making our lives miserable. Unhappy Forever Customer

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Thanks for getting back to us @user_yyacrf! Let's take a closer look at your account. Please send a Direct Message to "Xfinity Support" with your name and address to get started.

XfinityQuemekia

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12 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

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user_uqzft8, hello there and thanks for reaching out. I first want to thank you for joining our company and to thank you for your tenure. I know that you've experienced some troubles along the way and truly want you to know that your experience was n

XfinityQue

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12 hours ago

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Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w

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Hello @AtlantaXXX thank you for reaching out on our community forum. I am sorry to hear that you are also having speed issues. I am glad to hear that we do have a technician coming out. In the meantime we can also monitor everything to make sure your

XfinityAbby

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12 hours ago

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Hitron CODA56 Activation issues and slow speed

I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter

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Yes. Peacock says I am NOT subscribed, and Xfinity says I have NOT linked/activated a Peacock account. There is an "activate" button on Xfinity. But when I click the button, I get an error message that says "Your Xfinity account is already linked to

user_zvdkf7

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12 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

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