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We'll be happy to look into this for you to see on how we can get you a new card reissued. You'll need to send us a direct message including your first and last name and complete service address Here's the detailed steps to direct mess
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
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We'd be happy to help @user_yaxwdi Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper) icon The "To:" line pr
replace a nonresponsive Xi6-T box
My Xi6-T box will not power up. When it is plugged in it does not power up. We have four of these and I have tried the cables from boxes that work and nothing. These boxes are not in the stores. How can I get this replaced without spending hours on the phone or with the AI assistant.
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@user_h8dwev That is the price for a smartwatch/tablet at this time. If the price changes you would be made aware of this change before it happens. At this time we do not have any information for a price increase in the future but that can change at
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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this is legit theft, you issue stupid debit cards and time elapses and you keep my money that's theft, I already complain to better business in MA, and they already have huge number of complains on this issue.
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
Question
how do I get my card issued
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
Question
I did do all of the above but no response, I want new card issued
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
Question
what is going on how can i get my money back
Re "Refund card replacement"
need refund card issued the current one expired, and I want new one issued
Question
@user_o5myfo Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In t
Maximum number of attempts
I don’t realize my number lock was on so when I went to activate my new phone in the app it wouldn’t activate. It now says I have reached the maximum number of attempts. Chat says I have to go to a store but there isn’t one close to me, open past my working hours and I’m leaving town Friday. Someone
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user_f2t0sv, Hi, there! Thank you so much for taking the time to share this feedback. We truly appreciate it. I’m really glad to hear that Antonio and the Sacramento Midtown team made your visit fast, friendly, and easy. Experiences like that a
Xfinity Customer service
Antonio at the Sacramento Midtown location was amazing, the whole store was friendly and helpful. Antonio made our experience fast and easy, no hidden agenda (unlike my phone experience with a person names Terrance) Thank you Antonio!
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@user_qvy7uu Hi there! It can take up to 14 days for a line burial to be scheduled. We are not able to tell you whether they will be using a conduit or not as that is part of the field teams job. Rest assured they will get the job done once it is ev
Line
When are they coming to bury my line? Are they going to use conduit? The line may be too short. I'm looking to cut my lawn and the line is on the lawn. Tripping hazard. I have pvc under sidewalk for easier install. Thanks John [Edited: "Personal Information"] text with answer
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E. W. Scripps Programming Agreement ExpiredPlease know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Com
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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user_nd8x0f Hello there! We appreciate you sharing your experience with our Xfinity Forums, and bringing this experience to our attention. I can see how this would be a frustrating situation. I'd be happy to takea look into your request, and see what
Cable across my lawn that needs to be buried
I have contacted your customer service department at least 7 times to try to get a cable buried that has been across my lawn since January! Every time I speak to someone they tell me they will send out a technician, I have explained that it needs to be your construction department who have the appro
Question
Xfinity Customer service
Antonio at the Sacramento Midtown location was amazing, the whole store was friendly and helpful. Antonio made our experience fast and easy, no hidden agenda (unlike my phone experience with a person names Terrance) Thank you Antonio!
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Xfinity Compliments
@user_2p7xt8 I would reach out if I was unable to access channels in my lineup as well. We appreciate you for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the n
wxyzd scripps
Hi, I’m reaching out because ABC has been unavailable on my service. I expect access to the channels I pay for, and I’d like ABC restored as soon as possible. I’m also requesting a credit on my account for the days it’s been unavailable. Please confirm when this will be resolved and the amount of th
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@XfinityGabriel Article states Comcast will carry NHK on channel 1155. I just checked. NOT available as yet.....
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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Xfinity locking my number lock on my phone and not unlocking
I'm having the same problem as I've read a lot of other people posting on here about Xfinity not unlocking your number lock I have talked to numerous people since the first my phone's been off I had it ported the number I got the port number and a optimum is already reported it with a new e Sims ont
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Devices
Hi there and welcome Comcast @user_hbipzu. To cancel a Hulu subscription billed through Xfinity, navigate to Settings > Apps & Subscriptions on your X1 or Flex box and select Unsubscribe. Alternatively, use the voice command "Manage Hulu" or l
XfinityRoberto
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Can’t cancel hulu
I have tried on my own to cancel Hulu that I have through Xfinity without any success. Please help me do this. I’ve just spent an hour and a half on the phone with Xfinity telling me that I have to do it myself. Now that I’m trying to do it myself I am unable to
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