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Re: Billing concerns. I don't think there's much you can do about the $30+ increase to a bill that's already hard to pay. That, on top of all the other bills that have gone up this year. Lots of people are barely getting by, but companies don't care.
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Need help reviewing 1 Gig plan options due to local fiber competitor
Hi there, I am looking for assistance from an official corporate employee to review my current home internet rates. A fiber competitor just launched in my neighborhood and I need to see what loyalty promotional rates are available for my account. Thank you.
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Customer Service
Cancellation request
Hey everyone, again. Sorry to post another topic here, but when it comes to cancelling a service, things seem incredibly ambiguous. I recently posted something about processing cancellation request emails in which their scheduled date was left blank. Then I had an employee tell me it was simply due
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Customer Service
Talk to a live agent
Talk to a live agent ! Where are my cameras? I been waiting since 8/20/26. No body on the phone service have Helped, they keep summiting new orders to shipped my cameras but they cant give me a confirmation number or email. I been waiting for weeks !
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving, can i use my same equipment at my new place?
i am moving, and i changed my plan. it now says i have to return equipment while waiting for the new one to arrive via shipping. Can i just use my existing equipment at my new place?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Entire 4-unit building has been without Xfinity since August 29 - shared infrastructure issue
My entire 4-unit apartment building has been without Xfinity Internet since August 29, 2026, and we still have no service as of September 4. I have spoken with my neighbors, and the other units in the building are also completely without Xfinity Internet. They have independently contacted Xfinity an
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user_kuz31o We can help investigate this further for you. Please send us a direct message, so we can gather your account details. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Mes
EQUIFAX DOES NOT CONTROL XFINITY MOBILE CREDIT LIMIT
I have spoken with Equifax 3 different times today regarding my credit limit for Xfinity Mobile. THEY DO NOT CONTROL IT! I have an xfinity mobile payment device plan and it's showing $0 available. I recently got married and while I have updated my name on my account, when I use the credit link to pu
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The light was blinking
Internet not connecting
I moved from an apartment to another and since arriving at the new location, my Xfinity modem is not connecting. Can you kindly help?
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Cancel
I spoke to two different people about canceling and they both didn’t do as requested. If I don’t want to pay anymore you can’t force me. That’s against the law
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I had my internet on before somebody called asking to turn it on now I don’t have it the internet
I can’t get my internet can’t you send a Signal to reset it
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user_3saoz2 Hi there! Thank you for taking the time to share your experience. We can absolutely understand how frustrating it would be to go through multiple technician visits and troubleshooting steps, only to find that replacing the gateway resolve
Frustration
I have been an Xfinity customer since they were Pargon Cable. I have had reliable internet at my current address for 10 years. It is frustrating to call customer service for help with an on going internet issue to be told that I should switch my service to your competitor, Ziply. The AI program your
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Hello, user_0qyvyo! Thank you for joining us here on the forums. Our team would be happy to help schedule an expert Xfinity technician to help you install a coax outlet. Please send us a Direct Message.On a Desktop: Make sure you’re logged into
Coax outlet for internet
My Xfinity gateway needs a coax cable, but I don't have a coax outlet. What can I do?
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Is / are the light / lights on the modem lit steadily or are they blinking ? If lit steadily, did you get the device activated for service yet?
Internet box
I just got a new Internet box, and when I connect to the Wi-Fi. It says “no Internet Connection” in yellow
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NOW Internet Won't Connect to the Internet
I recently moved and discontinued my previous NOW Internet service. I'm now in my new home and have a new modem. My modem itself and my account say that my service is active and that I'm connected, however, I still don't have Internet connection. I've tried unplugging the modem for 60 seconds, unscr
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Customer Service
We too are demolishing our house in Sea Isle City and would greatly appreciate assistance with a disconnect request and letter to submit to the Township for a demolition permit Thank you
Disconnect Comcast Infrastructure from Dwelling and Letter of Proof
Hello, We are planning on demolishing our home, and in order to apply for a permit, we need Comcast to come to the dwelling, and physically disconnect our home from the infrastructure that supplies cable/internet. I have already coordinated service discontinuation on 9/8/26. Can you please help me b
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Concern moved here to the Customer Service help section.
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Appointment no-shows
Why is it that i have not had internet services since Friday, August 28, 2026. Ive been calling Xfinity since then making appointments for basically every day and no one ever shows up for the appointments. This is unacceptable. I think everyone should cancel Xfinity and see how they would go out of
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