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Okay, I can look into this further for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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The issue has not been resolved for me. I can't keep watching my DM to see what else they need. I just checked again and they need to do verification but the DMs coming in are sporadic and I'm not able to reply when busy with work, etc.
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Not that I’m aware of
“Something went wrong”
I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to d
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Trade in not receiving credit for Iphone
I have not been receiving credit 29.99 monthly off my bill as promised for a 2 yr promo. The 800 # is no help they say they are "working for the customer. no worries , we are on your side and you will get a email and credit confirming " LIES. The automated system still still wont show this . I'm not
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Plan
i can log in online, but cannot edit any of my profile information or view anything about my plan, it says “something unexpected” every time. i just got an internet plan and router w/ xfinity.
Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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@user_092238 Please let us know when the work is complete.
Communication Lines Outside of Easement
Hi, The power pole in my backyard and the associated communication lines that are attached to it were installed outside of the easement. CenterPoint will be moving the pole in the next few weeks. Could you please let me know who the appropriate contact would be to begin the process of moving the com
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Ongoing Internet Drops Every Few Minutes – Issue Still Not Resolved
Hi Xfinity Support, I’m extremely frustrated with an ongoing internet issue that has still not been resolved. My connection drops every few minutes for about 15–30 seconds, So for 2 mins i get high speed internet and for 30secs it is literally zero internet and it happens simultaneously on multiple
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Customer Service
Hey there, @silvervangogh, thanks for reaching out through Xfinity Forums regarding your account. I can definitely understand wanting to secure the account quickly, especially after seeing attempted fraudulent activity. When you try to verify your ph
“Something went wrong”
I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to d
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Recording on 1 channel and on another channel it plays all episodes
I’m trying to record 1 channel once a week which it does on 1 channel - it also records all episodes of the same series on a different channel
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Channels and Programming
Left menu on my Xfinity Stream app
How do I get my left menu, with my guide favorites, back on Xfinity stream. I have a brand new Samsung smart tv. When I first downloaded the app, I was able to find everything the same way I am on my other televisions. It appears an update occurred, which changed the layout of the home screen and no
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Xfinity Stream Website
Hello Ttreuer thanks so much for reaching out here on our Forums with these service appointment questions! We are typically booked out 48 hours in advance for professional installation, but are happy to look at any available days/times. Pleas
Cable jack for plugging in the router
I need someone to come in to activate data in my condo office So I can plug in my router and ethernet cable. Can you do as soon as tomorrow?
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cubswin16. I’m sorry for the trouble, especially after you’ve already tried several devices and contacted support. If the correct address is appearing initially but changes to a different house number when you proceed to shop for service,
New Address found then next page is wrong
I am a new user, my house comes up when i type it in as it starts to predicate the address. When it is in the list it is correct. However, when the next page loads, it shows a different house number. I tried many devices. I also typed in the address and just hit enter, and the next page said oh is t
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Where can I view H and I?
I am beyond upset that you have cut out H and I channel! Where can I view it?
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Devices and Equipment
@user_ed53l0 Thank you for connecting with us about your Peacock concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.
Requesting Help with Activating Peacock Premium Perk for Platinum Member
Hello. I received an email recently from xfinity saying I qualify for a free subscription to Peacock Premium, a perk that I can claim as a Platinum member. I followed the link to redeem the perk, but my account showed that the perk had been redeemed already. When I click the link presented to activa
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Moved here.
Cable jack for plugging in the router
I need someone to come in to activate data in my condo office So I can plug in my router and ethernet cable. Can you do as soon as tomorrow?
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Seems like we are all being robbed. I have been double billed for Paramount+ since November 2025. Xfinity says contact Paramount+ and Paramount+ says contact Xfinity. This whole thing is absolutely ridiculous. After 22 years, I am
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Paramount+ Xfinity Frustration
I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch
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