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u/Trbasil Thanks for adding a post. Indeed, there is a courtesy credit for going over, if you only go over once every twelve months. Check out the policy here https://www.xfinity.com/support/articles/data-usage-exceed-usage, and the link to verify it
Courtesy Month
I just got an email saying that I used all of my data for the month. I never got any warning emails at 75% or 90% like I have before. I have never went over so I should be on my courtesy month, and it shows that on the web site. But on the Xfinity app it shows that my current overage charges are $10
Question
@user_8nl2mi I'm a former Comcast customer having logged in to my email last month for the last time. since then, I'm desperately trying to access my email to no avail. Please tell me how to login at least one last time! When was the last time yo
Comcast.net email
I have two comcast.net emails. One is [Edited: "Personal Information"] and the other is [Edited: "Personal Information"] If I no longer have Xfinity internet, can I keep my comcast.net emails? If so, how do I login? Thank you, Candice
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user_revbsp Here is a great link https://www.xfinity.com/support/articles/setting-up-auto-payments that will show you how to cancel autopay.
Cancellation and Autopay
Hello, I am cancelling my xfinity internet and wanted clarification on my final bill. I cancelled at the store today (August 12th) and autopay for the next month is set to automatically pay on the 13th of every month. Since I cancelled before the autopay, will I still be charged for the next billing
Question
Courtesy Month
I just got an email saying that I used all of my data for the month. I never got any warning emails at 75% or 90% like I have before. I have never went over so I should be on my courtesy month, and it shows that on the web site. But on the Xfinity app it shows that my current overage charges are $10
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Billing
Five nights at Freddy’s 2 Movie playing in Spanish Only!!
Movie plays in Spanish , my settings are for English. Turning on audio description, makes the movie play In English, but then you have to deal with it, describing everything in the scene. I’ve been on Reddit and it seems like a lot of people are having this problem. It’s definitely not on my end, bu
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Xfinity Stream Website
How can I cancel my autopay and monthly service
Cancellation and Autopay
Hello, I am cancelling my xfinity internet and wanted clarification on my final bill. I cancelled at the store today (August 12th) and autopay for the next month is set to automatically pay on the 13th of every month. Since I cancelled before the autopay, will I still be charged for the next billing
Question
I called to ask a question
I called at 634 tonight to ask a question about a previous payment. I was told i would get a call back in 10 mins. It’s been an hour!!!! What has happened to xfinity? They are no longer the best.
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Customer Service
Hello @user_89qdkh Unfortunately when it comes to the local service interruptions agents are fairly limited on the specifics of the repairs and what is causing the interruption. Our local techs work as fast as they can to get everyone restored but wi
Customer service is terrible.
December 27th approximately 1:00pm our Internet service went down due to an ice storm (we didn't learn this until a full day later) and we tried to call them to report the service outage. We thought the text option would be simple and convenient but is was not. After being introduced to someone they
Question
XfinityMatthew, why don't you read at least the last few posts? Had you done that, you would know that these instructions that you mentioned are neither complete nor correct. We don't need for more XfinityNames regurgitate the same useless stuff. Sav
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Customer service is terrible.
December 27th approximately 1:00pm our Internet service went down due to an ice storm (we didn't learn this until a full day later) and we tried to call them to report the service outage. We thought the text option would be simple and convenient but is was not. After being introduced to someone they
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Customer Service
Peacock
Been having a consent problem loading. Keep seeing a black screen with a yellow spinning circle. Been going on for a long time.
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Channels and Programming
Cablecard help needed
I have 2 cablecards on my Xfinity account, both happily used in TiVos for years. One of them stopped working last night with, “This channel is not authorized…(V58)” messages on every channel. The cable card pairing screen is now blank w/only a “Information is not available.” message. Help! How can I
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Non-X1 Service
I am having the same issue. My peacock account is not acknowledging the Xfinity plan I have so I want to try to unlink and relink.
How do unlink Peacock account from xfinity account.
When trying to unlink my Peacock account from xfinity account, the above error message is received. This has been the error for months which is quite strange. Why had xfinity not resolved this issue?
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@user_mgp1yv I called at 634 tonight to ask a question about a previous payment. I was told i would get a call back in 10 mins. It’s been an hour!!!! What has happened to xfinity? They are no longer the best. What question did you want
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I called to ask a question
I called at 634 tonight to ask a question about a previous payment. I was told i would get a call back in 10 mins. It’s been an hour!!!! What has happened to xfinity? They are no longer the best.
Question