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How can I request for a technician to come out to repair a line cut by a roofer?
Hi, I am going in circles. I tried the chat assistant a few times. I need to schedule an appointment, please. Roofers cut one of the lines and we lost internet. One of us works from home and we are trying to get an appointment for help. Please let us know how to go about it. I have already done the
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Customer Service
Hello @XfinityAmandaB, that sounds great. Thanks again.
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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@user_vrzlwt Thank you for making us aware you're having issues with the Xfinity Stream app even after deleting the app and downloading it again to your TV. I would be more than happy to help figure out a solution to this problem you're experiencing.
No picture
I am using the xfinity stream app and the guide pops up and is showing but when I select a channel they are all displaying a black screen, there is sound but no picture on any channel. I deleted and reinstalled the app on my TV and it is still not working.
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scaesare Ok, so that's helps us figure out why the error is occurring since the service is not supported for NOW TV. I'm sorry that was not shared with you when you signed up for the service. Sadly at this time we do not have any details on when the
Tvapp-00195 LG g5 2025.
When i try to run the xfinity stream app on my 2025 LG G5 tv, i get error TVAPP-00195.
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All I can tell you is I was experiencing the same thing last night. It was happening on the wireless cable box but it didn’t seem to be happening on the Xfinity app.
TV freezing randomly
North of Boston, MA. Yesterday (3/4) and today (3/5) the television has been randomly freezing - usually just a few seconds to maybe 10 seconds, but a handful of times it has been over a minute. Picture frozen (or occasionally black), no sound. Meanwhile internet is fine. I have 3 TVs, an X1 and 2 (
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The entertainment add-on is no longer one we do with newer plans. Older plans that add-on comes with the non sports and news plans that come in what is now called our TV plus. If you'd like us to double-check you account for any specific channels and
Current channel list for Entertainment Add-On
I was just sold the new Sports and News channel lineup with the Entertainment Add-On. I can find the channel lineup for the Sports and News bundle, but I cannot find the Entertainment channels anywhere on the website. Where can I find those for my market?
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@user_273uzi I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Cancel Xfinity Home
I am having a very difficult time finding someone to help me cancel my Xfinity Home. I just get AI when I call and can't figure out how to communicate with a person.
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user_cf4y69, To disable Xfinity push notifications that are advertisements, you need to manage your notification preferences in the Xfinity app. Follow these steps: Open the **Xfinity app**. Go to **Account**. Select **Account Settings**. Choos
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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incoming emails
incoming emails are going to trash and now going to spam, what happened and how do you or us fix
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Thanks, but just to clarify, I did not get the "More Sports and Entertainment" Package, at least that's not what the CSR called it, and we specifically discussed that it was different. She called it the "Entertainment Package" for $17. The "Mo
Current channel list for Entertainment Add-On
I was just sold the new Sports and News channel lineup with the Entertainment Add-On. I can find the channel lineup for the Sports and News bundle, but I cannot find the Entertainment channels anywhere on the website. Where can I find those for my market?
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Cancel Xfinity Home
I am having a very difficult time finding someone to help me cancel my Xfinity Home. I just get AI when I call and can't figure out how to communicate with a person.
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Customer Service
@XfinityPaula replied.
Unacceptable Customer Service Experience
After spending my morning attempting to contact a human representative through the Xfinity Chat Bot, I finally received a call back to discuss my concerns. My internet bill was raised 50% from what I had been paying, and I was told this was due to a "promotional" period expiring, despite not being i
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I do have NOW Streamsaver. Can you please advise when it will be supported? It seems rather odd that the app simply doesn't stream whatever content your package provides... I have other streaming services, and I can add and deletes channel packages
Tvapp-00195 LG g5 2025.
When i try to run the xfinity stream app on my 2025 LG G5 tv, i get error TVAPP-00195.
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customer service regarding my TV service
I accidentally transferred my DVD player remote to turn on and off my television. As a result, I cannot get my xfinity remote to control my television and I cannot get it to switch back so I can watch television. When should I expect a response?
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Channels and Programming
Hello user_ncua1r! Thank you for being with us over the past 2 years and for reaching out for help with the recent increase to the account. I'm sorry that you were not aware that you were on a promotional rate when signing up for the services. In mos
Unacceptable Customer Service Experience
After spending my morning attempting to contact a human representative through the Xfinity Chat Bot, I finally received a call back to discuss my concerns. My internet bill was raised 50% from what I had been paying, and I was told this was due to a "promotional" period expiring, despite not being i
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@user_dsf25 The More Sports & Entertainment Package channels may include: Big Ten NetworkCBS Sports*ESPNews*ESPNU*MLB Network*NBA TV*NFL Network*NFL RedZoneNHL Network*The More Sports & Entertainment Package may have more than just sports ch
Current channel list for Entertainment Add-On
I was just sold the new Sports and News channel lineup with the Entertainment Add-On. I can find the channel lineup for the Sports and News bundle, but I cannot find the Entertainment channels anywhere on the website. Where can I find those for my market?
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Trade in lost by XFINITY and won’t credit account
I sent in 2 IPhone trade ins for the free iPhone 17 pro promotion. Both lines stated the upgrade was complete but only one credited. Started this ordeal on October 14th and it’s now March 6th. Xfinity just recently changed their answers to me that they never received it and is now past the claim win
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Tap Installation
We recently signed up for service. a troublesome pole was repaired and now the fiber cables have been lashed and the pole is stable for Xfinity to come out and install a tap, unfortunately of the 2 time we've had a technician out to the home we're try to get set up, they have been unable to install
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