Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (429.7K)
@user_p9txtg You need to post what the issue is in this forum first, and detail what the problem is. An official Xfinity employee, or a community member will try and assist you. If more details are needed that require your Xfinity mobile account cred
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
Question
Good morning! Thank you @user_7uznwi for taking the time to reach out about your billing concerns. Sometimes we see an increase when a promotion has expired and with any changes we will always send you notice on 1-2 billing cycles before the change t
why did my bill increase?
Good morning. My cost for almost every part of my xfinity bill has gone up. What happened?
Question
@user_s6in38 The bank asked her to put a passcode on her phone to secure it if lost etc. So no one can gain access to her banking info. She would have been the one to create the passcode, not the bank. If she does not remember it, Google "how to rese
passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
Question
How do I direct message in the forum?
How do I direct message in the forum to report an issue with the mobile service?
Question
•
Plan
Our team can help you with making changes to your account as well as getting you in touch with our awesome accessibility team @user_3jz0al here's a link with more information https://www.xfinity.com/support/articles/accessibility-services Can
Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Question
Thank-you. Waiting for a response from customer service on how to proceed. Thank you again.
Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
WiFi constantly loosing connection while play games
Hi there, i have had xfinity wifi for a very long time, but recently within the last month or so the wifi will lose connection every single time i start playing any online games. Now i can’t even load the game or even get through one game without losing connection. Already tried resetting and factor
Question
Hello, @user_2uhim7 we can help! Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct messa
Shut off internet early before move
I put in a transfer to move services in a couple of days but my service was shut off this morning. Extremely annoying and frustrating that this is happening.
Question
My service was shut off before my move date
Shut off internet early before move
I put in a transfer to move services in a couple of days but my service was shut off this morning. Extremely annoying and frustrating that this is happening.
Question
user_hz1rl5 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account and assist you with any necessary changes. Please send a Direct Message with your full name and address. Here are instructio
Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
Question
@user_sr4b27 Thank you for taking the time to reach out to us here on our Xfinity Forums. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In
Mobile device suddenly disconnected from nettwor
Hello, I am in dire need of assitance! Earlier this evening my mobile device became disconnected from the network so I initiated xfiniry assistance chat with agent in which after spending 3 hours in chat with no results the live chat was abruptly ended. Because of medical issues ia am disabled and h
Question
why did my bill increase?
Good morning. My cost for almost every part of my xfinity bill has gone up. What happened?
Question
•
Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
Question
user_1oyd52 Thanks for reaching out to us for assistance about a fraud order for mobile service using your card information. We would be happy to help in any way we can to get this all cleared up for you. To confirm, did any agent at this point put i
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
Question
user_7x0zat Your post came over nice and clear. Thank you for letting us know again about the line. Our team will be happy to investigate the line and make sure to provide a correct resoltuion. Please send us a DM with your full name and complete add
Customer support
This is my fourth attempt to notify Xfinity that the coax cable from the street to my home is hanging too low and can be hit by a delivery vehicle. This is also my third attempt to use this Xfinity forum, but the page constantly loads content overlapping other content, and receive error messages. No
Question
Customer support
This is my fourth attempt to notify Xfinity that the coax cable from the street to my home is hanging too low and can be hit by a delivery vehicle. This is also my third attempt to use this Xfinity forum, but the page constantly loads content overlapping other content, and receive error messages. No
Question
•
Customer Service
@Ge57u Yes, if you opt out of transferring now, and anything changes on our end where we may discontinue our platform, you would be getting a notification of any such change.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
4 hours ago
to the conversation:
0
0
Promotion.
I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st
Question