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I appreciate the clarification. We'll have to escalate this over to our Xfinity Mobile Executive team for further assistance. Could you please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your name an

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wanting to transfer my phone from Xfinity to Verizon

I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back

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Ubiquiti UCI stuck at 40Mbps upload

I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl

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Yes. I am using the correct zip code. Just to be sure, the tech at the Verizion store tried all 3 of the possible zip codes that could be tied to the account - my current zip code, (I bought my phone at a Xfinity store after I moved to this zip code

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wanting to transfer my phone from Xfinity to Verizon

I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back

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Frauded

Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.

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Was your problem with NBC freezing resolved? I've been putting up with it, but am sick of it now. Beyond irritating. 

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NBC HD freezing

My HD channel NBC is freezing numerous times an hour everyday. HELP!

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@user_l4t4ne Thank you for taking the time to outline everything that has occurred. I can see why this situation would be frustrating, especially given the multiple conversations, differing explanations, and expectations that were set regarding the b

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billing help

I Need Help Resolving an Ongoing Billing Dispute That Has Been Going On Since May I need help resolving an ongoing billing dispute that has now been going on since May. I'm posting this publicly because I've exhausted multiple phone calls, have repeatedly been told different things by different repr

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Same problem. It was working fine, so they broke it. They didn't bother updating the support page https://www.xfinity.com/support/articles/using-xfinity-app. Still claims "Works with: Apple (iOS 17.2 or later) Android (10.0 or later)" Yet my pho

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xfinity app no longer works

I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to s

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@metrangia I've searched everywhere, and it seems as if Comcast/Xfinity doesn't have an email address that I can use to get help with an issue.  I tried chat, but that didn't work out well at all.  I would like to email my chat transcript

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10 hours ago

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Comcast/Xfinity email address

I've searched everywhere, and it seems as if Comcast/Xfinity doesn't have an email address that I can use to get help with an issue. I tried chat, but that didn't work out well at all. I would like to email my chat transcript to someone who can take action on my issue, instead of having agents conti

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@mal316 Widening the net on this one.  This morning I find that my email filters rule is missing again. It was a single rule, but with many conditions. Why does this happen? If xfinity is moving things around from server to server, for exampl

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10 hours ago

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Email rules filter disappeared again

Widening the net on this one. This morning I find that my email filters rule is missing again. It was a single rule, but with many conditions. Why does this happen? If xfinity is moving things around from server to server, for example, the sys/admins should have the capability to move accounts atomi

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Human agent double bill for Xfinity Wi-Fi password

I was double bill for Xfinity Wi-Fi pass

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Hello @user_k5lg2d thank you for reaching out on our community forum! We can certainly have this looked in to for you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on

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Overhead line relocation

I am considering construction on my property and realized the overhead lines for service for myself and neighbors is over my garage, across my property. I would like to discuss relocation of these lines.

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Overhead line relocation

I am considering construction on my property and realized the overhead lines for service for myself and neighbors is over my garage, across my property. I would like to discuss relocation of these lines.

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Hi @user_l0vayy, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to offer assistance. Could you please provide more detail about the issue at hand? Does the set-top box appear to be in working or

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live agent

I have tried repeatedly to resolve my problem with Xfinity Assistant and it is not able to help. It has reset my system several times and that has not helped. the last time, it said if it was not resolved, it would put me in touch with a person, but it just sent me back to the Assistant which is not

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Wifi

My WiFi is currently not connecting

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