Xfinity Community Forum

Mobile phone upgrade

I am considering upgrading my S21 to a S25 and tried to get pricing with and without upgrading my plan to Premium Unlimited. Unfortunately, the Xfinity website doesn't allow you to get a price with trade-in. So, I did a live chat which took forever and after verifying my identity three different way

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Devices

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Thank you for the response, Michael. That was very quick. Since I made this posting, while it has still been buffering and taking close to 2 minutes sometimes to fully launch, the app is currently functioning. I will continue to take not

user_58d47c

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15 hours ago

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Can't Launch App Consistently - Constant Buffering

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

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@user_8w5abp I hope you had a successful transition. Both my wife and I transferred over, and now we cannot access anything through Outlook. Did you change your settings to the Yahoo servers?

Again

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15 hours ago

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Yahoo transition issues

Hi all i just completed the transition to yahoo and added the account to my iPhone however I am having trouble adding it to macOS native mail app when I try to add a yahoo account in mail it’s inactive and looks like it’s still trying to use Comcast’s imap settings also now I keep getting a notice w

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@user_4yjq4i I got scammed for 420.00 with 2 target gift 210.00 each saying they xfinity. Scammed are the worst . Out of 420.00 If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months o

Again

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15 hours ago

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Target Gift Card Scam BEWARE THEY ARE GOOD

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr

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Accepted Solution

Hello @user_58d47c I am sorry to hear about the issues you are having with the Stream App. It sounds like you've worked through most of the options we have with getting the app to work, and I assume we have already made sure the TV and App have up-to

XfinityMatthew

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16 hours ago

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Can't Launch App Consistently - Constant Buffering

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

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user_53mw0l I'm not sure what username you are referring to.

XfinityMatthew

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16 hours ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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I am not able to find user name

user_53mw0l

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16 hours ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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Not able to find user name cmorgan95b

user_53mw0l

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16 hours ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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Yeah. Their rented gateway devices are notorious for weak output / poor range. You may want to try using their pods / WiFi extenders. Depending on your speed plan you may be able to get one for free after the connection quality is tested; https://ww

EG

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16 hours ago

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Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Okay. We will want to run some troubleshooting on our end with the box. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary

XfinityMatthew

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16 hours ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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I did not make a plan change and it’s every channel

user_53mw0l

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16 hours ago

to the conversation:

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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@user_fo6ooh Thank you for reaching out. Are you still experiencing this concern? Can you share any steps you have tried so far?

XfinityEva

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17 hours ago

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When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

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After looking at some of your information, I can add this. The best place for my Gateway was/is in the basement. My bedroom is down there and that is where my main PC is located, a desktop and my network printer. The gateway is in the ce

user_ie85mh

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17 hours ago

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Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Tech will come here Monday between 4-6PM. Sigh and apparently tech will come to my house. I will just send him over to node to look at it since I've ruled out any possible network bottlenecks within my home network infrastructure. Side note - tech wh

user_4a1oy2

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17 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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@XfinityJon I have been going back and forth with Xfinity support online and the individual is starting to make me angry. I explained the speed test results and ran a couple tests today. All morning I was getting over 1100 / 300 but after 12PM it wen

user_4a1oy2

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17 hours ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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It goes in that room where it is needed. It gets connected to a coax line / outlet there. An Ethernet client / computer then gets connected to it. Make sure that the MoCA feature in the XB8 is enabled. And make sure that any coax splitters that are i

EG

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18 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Short to very-short DHCP leases

I'm hoping someone can help me resolve my internet problem: For the past several weeks the Comcast servers have been giving my router short to very-short DHCP leases. For years, my typical lease time had been several days. But about 2 weeks ago, the leases have been much shorter, usually 1 or 2 hour

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Your Home Network

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@user_53mw0l Is this on every channel or does it even let you change channels? This error is also usually related to account changes in many cases. Did you recently change the plan at all?

XfinityMatthew

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18 hours ago

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Your Home Network

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user_ro71zh Thanks for reaching out! Do you also have Xfinity Internet, or Xfinity Mobile?

XfinityMartyR

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18 hours ago

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Issues with Xfinity stream app

When I try to sign into Xfinity stream on my tv it tells me it can not support high speed data for non Xfinity customers. I have Xfinity cable service so I’m not sure what the issue is.

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