Xfinity Community Forum

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@XfinityBrianH So how much is Xfinity going to refund all of us for the 5 weeks without Scrippts channels?

user_7ca1ee

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2 hours ago

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ABC GONE

I need a refund for you all took away ABC. I cannot watch nba playoffs and I pay $280 a month.

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Siromar, Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normall

XfinityAngie

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2 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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@user_ikmsev thank you for answering all the questions so far, it is really helpful. Are you trying to log in on the ESPN Ulimited website or through the X1 platform? When I logged in on the website, it was acting like it wasn't recognizing my log in

XfinityJustinC

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2 hours ago

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ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers

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@XfinityMelinda How much will Xfinity be discounting my service since I’m getting less now?

user_xukh5r

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2 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I will be happy to take a look at any DVR issues from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessary • Click the "Direct Mes

XfinityJohnG

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2 hours ago

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Recommendation for Xfinity

Improvements that would help reverse customer complaints and service cancellations would include: * Review TV channels - some channels, like Story Television, freeze several times in an hour then start again. Each time the channel freezes, the viewer loses the program information that ran during the

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user_1aj3xi Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would norm

XfinityBrianH

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3 hours ago

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ABC GONE

I need a refund for you all took away ABC. I cannot watch nba playoffs and I pay $280 a month.

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When I login to Disney it says that I have NO ACTIVE SUBSCRIPTIONS.

user_ikmsev

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3 hours ago

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ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers

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Yes, I am having those issues with my DVR at home, and despite calling Xfinity and discussing the problem several times, the DVR problems persist as they have for weeks without resolution.

user_355aa5

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3 hours ago

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Recommendation for Xfinity

Improvements that would help reverse customer complaints and service cancellations would include: * Review TV channels - some channels, like Story Television, freeze several times in an hour then start again. Each time the channel freezes, the viewer loses the program information that ran during the

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Cancel internet

I am moving and need to cancel internet Monday May 11

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Customer Service

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Hi there, @user_4f2vb5. This information is true, unfortunately. We are continuing to work toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. Thanks for bearing with us!

XfinityFrank

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3 hours ago

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NFL channel

I want to add nfl channel

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user_3rbsyw Hi there! Thank you so much for using our Forums and our team is here to help with the damage on your property. We are here to get this resolved and we appreciate you allowing our team the chance to help. Please send us a DM with your nam

XfinityJorge

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3 hours ago

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Ground damage from digging

Comcast had to dig on my property. I saw the orange spray lines on my property before they dig. I came home to a raised mound of grass in the area they dug. I understand they had to dig to maintain everything but to replace the mound of grass they had to dig up, they could have used more intelligenc

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Hello user_7xj5hq thanks so much for taking the time to reach out here on our Xfinity Forums regarding your fiber installation concerns. We'd love to help fully resolve this and provide as much information as possible about the current job status. &

XfinityAlfonso

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3 hours ago

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I have waited 6 months for a repair to my fiber cable

This problem started in Sept of 2025. Every time the contractor commutes to coming the do not show up. I have spend countless hours trying to break through the process. How can I get a direct contact at Xfinity that can help me?

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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe

XfinityJohnG

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3 hours ago

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Loss of Channel 7 (ABC) Denver Colorado

I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d

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Hi there! Are you still experiencing issues with your remote at this time? What type of remote are you using? A few things to keep in mind: Once a remote is paired, it will only work with that one TV Box — until you factor

XfinityEva

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3 hours ago

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Pairing xfinity remote to roku tv

I've paired the xfinity remote to my roku tv but it only the power button works now

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Hi there, @user_35e4dr. Thanks for reaching out to us here on the Community Forum and sorry to hear about the internet trouble. I can understand the frustration with losing connection anytime, but most definitely when you have something important to

XfinityFrank

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3 hours ago

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Losing Internet multiple times during day

I keep losing my COMCAST internet multiple times during the day . Somehow COMCAST knows when I am having the most important meeting. It makes internet totally useless for me at those times. There is no other competition in my area. I would be first one to ditch them once High Speed Internet through

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@user_2nyqan, Thank you for confirming. Can you please try the following steps here:Reset Network Settings: Go to Settings, General, Transfer or Reset iPhone, Reset, Reset Network Settings to fix potential IP configuration issues.Let me know what hap

XfinityNatalie

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3 hours ago

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Access denied on Xfinity app

I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.

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Ground damage from digging

Comcast had to dig on my property. I saw the orange spray lines on my property before they dig. I came home to a raised mound of grass in the area they dug. I understand they had to dig to maintain everything but to replace the mound of grass they had to dig up, they could have used more intelligenc

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Customer Service

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@tsbaity Thank you for giving us the opportunity to unlink your pods from your account via Forums. I would be more than happy to review your account to see what we can do to get this taken card of for you. Please send a direct message by clicking the

XfinityRaul

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3 hours ago

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Unlink pods from my closed account

I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.

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Hey @user_qyic08, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can help you gain access to your Xfinity Email. We are unable to make any changes on our end, but rest assured we do

XfinityDemitrius

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3 hours ago

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internet and email

I am lost - email not accessible - too many new passwords. Need to talk with person

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Good Afternoon, @user_xvqi89! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with bringing service to your location, it certainly is not what we want for our customers

XfinityAdrienne

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3 hours ago

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New construction Internet installation issue.

Hello my Name is Daniel. I recently purchased a home in Dayton Tx (New Construction) and it has been a hassle trying to get internet set up here. Because the home is a new construction xfinity isn’t able to service me they’ve pushed me off 60-90 days (maybe longer)because the original contractor who

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