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I upgraded through the Xfinity website since that is who controls my Peacock subscription. I have not yet been charged the $6.00 monthly upgrade cost (I think the first charge will appear on my bill for August), but the Xfinity website says that my s
Cannot activate Peacock upgrade
I already have an activated Peacock Premium subscription which Xfinity gave me for free. Recently I decided to upgrade to Peacock Premium Plus, and my subscription page says it needs to be activated. But when I try to activate it on the Peacock website, it says that they cannot activate it because m
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here are the two case numbers related to this issue: [Edited - Customer Information]– This was the first case created to investigate why I was sold the Apple Watch after being explicitly told it was a promotional gift that was completely free, with n
Horrible customer service experience from Xfinity
I had one of the worst customer service experiences I've ever had with Xfinity. It started when one of your representatives offered me a "completely free" Apple Watch as a reward for being a loyal customer. Before accepting, I repeatedly asked whether there would be any monthly charges, service fees
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@XfinityDemetrise I'm still waiting on a response? Are you able to help?
Wrong Pricing since Dec 2025
I signed up for a new plan in December 2025 by phone. Then I went on my account and found a cheaper plan, went on chat, received confirmation, but never received the cheaper plan. Although I called every month, I was told it was a glitch in the system, or yes, I see that, you are correct, and receiv
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user_bqqf6j Did you upgrade your subscription on their site or application?
Cannot activate Peacock upgrade
I already have an activated Peacock Premium subscription which Xfinity gave me for free. Recently I decided to upgrade to Peacock Premium Plus, and my subscription page says it needs to be activated. But when I try to activate it on the Peacock website, it says that they cannot activate it because m
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user_934fc1 thank you for using the Xfinity Community Forums page to reach out today. I understand that you want your NFL content, as do I, a fellow enjoyer of the sport. Please allow the negotiations to continue, so that we can once again bring you
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @user_4q3d8h Thanks for responding. I have sent a message to xfinity support as instructed above.
Horrible customer service experience from Xfinity
I had one of the worst customer service experiences I've ever had with Xfinity. It started when one of your representatives offered me a "completely free" Apple Watch as a reward for being a loyal customer. Before accepting, I repeatedly asked whether there would be any monthly charges, service fees
Question
XB10 router
Hello, every time I contact customer service a can never get a XB10 device even though I qualify for one. And none of the stores around me have them.
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Your Home Network
Was charged for service i never received
I was asked to switch to xfinity mobile for less price, they never switched my services but started charging me ever month. I realized I was being charged from two companies for mobile service, when I contacted xfinity I was told they never connected my line. I was told I would get a refund by two e
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Plan
Got it @user_u1muj2, thank you for confirming that you've already tried that. We appreciate it. Have you tried adding the sender's exact email address to your Xfinity Address Book so the system recognizes them as safe? May I also confirm if you are u
Message
I made a mistake by clicking "Mark as Spam and Phishing" on a message from Suncoast. Could you help me undo that? As a result, I haven't received any messages from Suncoast Credit Union for nearly a month. Can you help me
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@user_5cxayo ... Yahoo mail. It is a terrible site that is actually being sued for selling information of members. Leaving Xfinity for Vios Do you have concrete information that Yahoo is being sued for selling member information? I wanted
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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@XfinityKam - I have submitted the requested information via Direct Message.
Relocation Of Utilites To New Pole - Way Over Do
Who should we contact directly regarding this issue? My mother has had her new utility pole for almost 2 years, and Xfinity has not transferred its utilities to it. My mother currently has two poles in her yard, and it looks terrible. Please advise who needs to be contacted.
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@user_a363wi Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct m
Need comcast billing where I. Mail my payment
I need comcast address to mail my payment off. I lost. My bill give me comcast address
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@user_l68l04 Thank you for reaching out and feel free to let us know if you have any other concerns.
Answers to Cable Dig on Front
I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol
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@CarolnWbg Just checked, groups are back. Hope they are here to stay. Still having to clean up the mess with my passwords, etc. Thank you. I am glad to hear your groups are back and everything is working again. 😊👏
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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Unresolved months long issue with credit for turned in phone
My daughter got a new phone 1-26. We talked with an agent on the phone directly to do this. New phone received in the mail. Old phone was sent in received and credit issued. We never asked for a new number. That agent assigned a new number. We did not realize this until along the next bill an email
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Plan
Hello user_z7c81b, thanks so much for taking the time to reach out to us here on our Xfinity Forums! While there is nothing wrong with buying Xfinity Wi-Fi extenders on the secondary market, this can cause issues like we're experiencing right now. In
Used Xfinity Wi-Fi extender pod 1st gen
I purchased a used first-generation Xfinity xFi Pod. The Pod appears to still be associated with the previous owner’s Xfinity account, so the Xfinity app will not let me activate it. This is not a modem restart, Wi-Fi signal, Pod placement, Bluetooth, Ethernet, or password issue. I need the Pod’s se
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erm54 - Thank you for reaching out. We know how important your voicemail messages are, and Xfinity wants to make accessing them as simple as possible. Yes, Visual Voicemail is supported on Xfinity Mobile. The experience may vary depending on your dev
Visual Voicemil app not working, but voicemails available in Phone app
I have issues with the Visual Voicemail app for about 3 years. First on my last phone (S22 Ultra) and now on a Samsung Galaxy Ultra S26. I've had Xfinity Mobile service since June 2017 and am now on my 3rd Samsung Galaxy phone. And I currently have the Premium Unlimited service. What happens is the
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Yes, I've had more than three visits. Will Send DM. Thank you
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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user_922976 thank you for using the Xfinity Community Forums page to reach out today. Are you coming across an error when trying to enter the pairing code or is it simply not registering whatsoever?
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X15 remote
I can’t enter the pairing code. I’ve unplugged the box for 30 seconds, replaced the batteries and even tried another x15 remote. I stand directly in front of the box and I still can’t enter the code using the remote I want to pair
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