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Request for Explanation and Removal of Payment Restriction
Hello Xfinity Customer Support, I am writing to request an explanation regarding a restriction that has been placed on my account requiring me to make payments in person at an Xfinity store. I have been a long-time Xfinity customer, and to my knowledge, I have never had a payment declined, returned,
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Billing
Hello, @user_1ffvxt our team can help we'll just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
Cable removal from utility pole
Sevier County Utility District has moved our utilities underground on our property. They cannot remove the utility pole until you remove your cables. They have contacted your company and have been told this would be done. It has been well over a month since that conversation. On May 14th they recont
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Best internet package
I'm helping my daughter choose an internet-only package and noticed two 5-year guaranteed packages with great pricing. Is there any way I can have access to those deals?
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Customer Service
It shouldn't be this darn difficult to find the link to log into the comcast.net email. I tried to speak to a person via chat and she was absolutely no help, I was going in circles explaining to her that I was told I had comcast email and my streaming app through xfinity was through that email and I
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The correct address is 7 <Edited: "Personal Information">
Cable removal from utility pole
Sevier County Utility District has moved our utilities underground on our property. They cannot remove the utility pole until you remove your cables. They have contacted your company and have been told this would be done. It has been well over a month since that conversation. On May 14th they recont
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@user_u3wcp3 Sorry about that. These instructions are for the Xfinity Mobile app, and not the Xfinity app. The Xfinity Mobile app is the one to change settings for mobile services.
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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Cable removal from utility pole
Sevier County Utility District has moved our utilities underground on our property. They cannot remove the utility pole until you remove your cables. They have contacted your company and have been told this would be done. It has been well over a month since that conversation. On May 14th they recont
Question
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Customer Service
Thanks for responding to my question! When I opened Xfinity app, I see "Overview" "Services" "WIFI" "HOME" "Account" and did not find "Line & Data" tab. Where can I find the "Line & Data"?
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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@user_w65nkw Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message
Peacock activation
Hi, when I try to activate the Peacock subscription, it always says "Your Xfinity account is already linked to another Peacock account." Please help! Thanks, [Edited: “Personal Information”]
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user_i81att Good morning, I completely understand how frustrating that can be, especially on a Gig plan. Over WiFi, you usually won’t see the full 1 Gbps speed. Things like distance from the gateway, walls, device limits, and network traf
fast.com showing 86kbps, but i have gig wifi plan
fast.com showing 86kbps, but i have gig wifi plan. please help. thank you!
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@Mohammed07 Do you have a coax outlet in the room that the computer is in? That would be the only way to move it closer. But we can only activate an existing outlet. If you don't have an outlet in the room you would need to pay a third party to do a
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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@bellalinda The Xfinity app requires the following device specifications: for Apple devices, it needs iOS 17.2 or later, and for Android devices, it requires Android 10 or later. If the iPhone 8 is not meeting those requirements it will not u
Can't download the app for Xfinity Mobile
Xfinity sent me a new SIM card for my iPhone 8. I added the card and went to the "setup" directions, which direct me to a message that I need to update my software. When I go to download the app, it says my iPhone 8 is not supported. Also, this is the exact same phone I used 2 years ago with Xfinity
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user_u3wcp3 Thanks for reaching out about calling while in Japan, and sorry to hear getting this information has been difficult for you. Hopefully this helps get you going on your device: To activate international calling on a mobile device through t
chat w/customer support for 5 hours in 2 days from Japan- they still can't fix the International service
My plan has "unlimited talk, text, and data in 215+ destinations, plus calls to Canada and Mexico" and that's the only reason I switched to Xfinity. Phone worked ok in East coast, then no service in Japan. iPhone 12 eSIM Xfinity Mobile 70.0 Carrier Lock: No SIM restrictions Worked normally in Massac
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ItsUser897 We appreciate your time in reaching out to us here on our Xfinity Forums. We provide the content in the resolution that the broadcasters provide, and when available we provide content in 1080p resolution. I apologize for any frustration an
Story Television
Why isn't Story Television presented in full 1080p resolution? I could understand if this was 2006, but it is 2026.
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Jg167 Firmware updates are just to the gateway, and are sent through the cable connection. Ethernet connections wouldn't affect it being completed.
improperly labeled HDMI output from X1 box
I have an X1G-A and while the HDMI out line used to be (electronically) labeled "Xfinity", now its "STB Refsw Design" which clearly indicates this box (or sw) is broken. I have restarted (with a wait between power off and back on), replugged, restarted everything and a complete system refresh but to
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@user_h55sde I am sorry to hear you are having this issue. Have you tried to reboot your box and modem yet?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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A follow-up to my original May 15 post about buried cable work not being completed: After many direct messages with the Digital Care Team and a delay of more than two weeks, a supervisor of the local bury cable team finally came out and discovered (a
Buried cable not done despite email saying it was completed!
Received email that buried cable was complete but the work was not done!
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Thanks, I will replace the box (I'll look for a close by Xfinity store and do it by mail if there isn't one). One quick more question. Does the firmware download have anything to do with wired ethernet, or is it entirely done over the cable.?
improperly labeled HDMI output from X1 box
I have an X1G-A and while the HDMI out line used to be (electronically) labeled "Xfinity", now its "STB Refsw Design" which clearly indicates this box (or sw) is broken. I have restarted (with a wait between power off and back on), replugged, restarted everything and a complete system refresh but to
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@user_tqboxa I can certainly take a look at your account to see why there's a payment restriction. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat
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Request for Explanation and Removal of Payment Restriction
Hello Xfinity Customer Support, I am writing to request an explanation regarding a restriction that has been placed on my account requiring me to make payments in person at an Xfinity store. I have been a long-time Xfinity customer, and to my knowledge, I have never had a payment declined, returned,
Question