Xfinity Community Forum

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@XfinityQuemekia The time i have spent on this issue is now at nearly 9 and a half hours, for a problem that STILL could be solved in less than 5 minutes by a technician with proper access to your network...

user_ziu2q3

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7 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

Hello @user_ujk6yb, thank you for taking the time to leave a post. Sorry to hear that you’re having trouble getting your new phone set up and activated. I completely understand how frustrating and inconvenient this can be. Since it been a few d

XfinityMarshante

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7 hours ago

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Unable to install eSIM (iPhone 17 Pro Max)

I purchased a new iPhone 17 Pro Max and transferred my number from AT&T, iPhone 13 Pro Max, last Sunday. The number transferred from the old phone, went SOS, but I have not been able to add the eSIM to the new phone. The tech in the store wasn’t able to add it initially and thought it was just takin

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We appreciate you reaching out over our community forums, user_wdxvt7. We'd love to help in any way we can. Can you provide some detail about the issue you're having or what you need help with?

XfinitySean

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7 hours ago

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Better business bureau complaint

Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contac

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Pixelation problem

Random pixelation on TV channels but not on streaming channels.

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Channels and Programming

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I am having the same issue for the past 3 days. What is the solution?

user_9gl6qr

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8 hours ago

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App Not Showing Programs That Are Recorded on DVR

Since the last update, tv programs that are showing up as recorded on my home DVR are NOT showing up on my app - meaning I’m only able to watch those shows if I’m watching my tv (which makes the app pointless). Also, cannot delete shows from the app until the show’s time runs out and the “delete now

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@AdaCats Ok that was the problem, now I’m getting the correct speeds thanks!!!!! That's great to hear! I'm going to close this thread since it's resolved. If you have any more issues, start a new thread and we'll be happy to help you!

Again

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8 hours ago

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Stuck at 40 upload on UniFi UCI

I get over 100 with Xfinity modem but sub 40 upload when using the UniFi Cable Midrm

Question

@user_wdxvt7 Please let me know what I have to do also. I have been a customer for over 30 years too . You can start by starting a new thread with your issue so that we might be able to help you. Give us as much information as possible wi

Again

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8 hours ago

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Better business bureau complaint

Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contac

Question

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Ok that was the problem, now I’m getting the correct speeds thanks!!!!!

AdaCats

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8 hours ago

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Stuck at 40 upload on UniFi UCI

I get over 100 with Xfinity modem but sub 40 upload when using the UniFi Cable Midrm

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Statements

My february statement

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Billing

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

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Your Home Network

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Hello @user_q3kzhx, thank you for taking the time to reach out on our community forum. I know how important it is to have a stable and fast connection when it comes to internet. I would love to take a look at your account to see what is going on. Pl

XfinityAbby

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8 hours ago

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Slow speed

I am a new customer and I opted for the slowest speed available because I did not think I would need it as I only have a phone iPad and Netflix. I am wondering if the slow speed I have chosen is responsible for these issues, I did not have them with my previous Wi-Fi provider, but that service was a

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@XfinityQuemekia the same information has now been sent to xfinity support...are there any other hoops i need to jump through?

user_ziu2q3

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8 hours ago

to the conversation:

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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I believe it’s my UniFi cable modem but I’m not entirely sure, is there an easy way to check?

AdaCats

commented

8 hours ago

to the conversation:

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Stuck at 40 upload on UniFi UCI

I get over 100 with Xfinity modem but sub 40 upload when using the UniFi Cable Midrm

Question

Moved to Channels & Programming as this has nothing to do with Accessibility/disability.

Again

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8 hours ago

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Where is court tv

Where is the New channel for court tv

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Cancel home service

I would like to cancel my home services

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Customer Service

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We are a corporate team that communicates through social media. Working on this platform with multiple agents allows us to address your needs promptly, whether it's regarding schedules, availability etc. If you would like to move forward please send

XfinityQuemekia

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8 hours ago

to the conversation:

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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cancel subscription

Hello xfinity team, please cancel subscription as I have moved

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Your Home Network

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@tt1466bb I’m trying to get my emails How are you trying to get your emails? Giving as much information as you can helps. Are you using webmail or a third party email app? What error messages are you getting?

Again

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8 hours ago

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Why can’t I get my email

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@XfinityQuemekia if that is the case, then who will have access to my personal information if i am sending a message to an entire group of people? and are you not part of that very same customer service team? or is this another attempt at passing the

user_ziu2q3

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8 hours ago

to the conversation:

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

@user_ziu2q3 To ensure your request is handled efficiently by our team, I have provided instructions on how to send the necessary information via direct message. Adhering to the provided guidelines helps us maintain a seamless process, ensuring that

XfinityQuemekia

replied

8 hours ago

to the conversation:

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question