Xfinity Community Forum

Adding Secondary Address

Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service

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Customer Service

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user_jwx5qz, Thank you for your time. I’m glad to hear the issue has been resolved after the technician visit and your router upgrade. That’s great news to our ears! Going forward, please feel free to reach out anytime by submitting a ne

XfinityGabriel

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4 hours ago

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Coda56 issues

I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So

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Account transfer incomplete

Hello, I moved out of my previous apartment ~3 weeks ago and attempted to have my Xfinity account ownership transferred in its entirety and all control given to my previous roommate who remained living at the apartment. It has been over 2 weeks since requesting this and submitting all requested docu

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Sign-In and Account Management

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Complaint About Misleading Billing Promise and Survey Pressure

Hello, I am contacting you regarding an experience I had with an Xfinity representative who called me claiming to be a supervisor. During the call, I was instructed to text “9” to a customer survey number. I was led to believe that my bill would remain at the same price if I completed the survey. Af

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Customer Service

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Accepted Solution

A tech ended up coming out, and wasn’t getting any speeds from my separate router. So I purchased a new one and all is good again!

user_jwx5qz

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4 hours ago

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Coda56 issues

I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So

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Hello @user_07kt6x, thank you for your post. We will escalate this over to our mod team to have the account deactivated.

XfinityMarshante

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4 hours ago

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Delete forum account

Please delete this forum account, it was created accidentally.

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Xfinity streaming

If the channel is not changed, Xfinity streaming stops playing after about 5 hours. Can thus be corrected?

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Xfinity Stream Website

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Delete forum account

Please delete this forum account, it was created accidentally.

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Getting Started

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Hi there @user_ighnaq. Thank you so much for reaching out to us regarding the mobile service you are being reached about. Did you owe on your final bill of service when you canceled two months ago?

XfinityRoberto

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4 hours ago

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Billing

My account is being accessed for a mobile phone I canceled 2 months ago. I can’t get to an account online because I no longer have an account, and your phone number hangs up on me when I can’t answer account questions. I ask repeatedly for a representative. What must humans do to get to an agent to

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user_xqlmgw Hello! We do not require you to be home for a drop bury, but if you prefer to be present for that, it is entirely up to you. Is the electric line you mentioned already buried? Our bury team generally stays away from electrical and water l

XfinityBenjaminM

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5 hours ago

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Need to update property details for a work order to bury cable.

I need to change the property details for a work order with the confirmation # [Edited: "Personal Information"] The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.

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I would like to be home when they bury cable, also have private electric line from house to shed where cable is to be buried

user_xqlmgw

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5 hours ago

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Need to update property details for a work order to bury cable.

I need to change the property details for a work order with the confirmation # [Edited: "Personal Information"] The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.

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Hi there @user_1ega4f Thank you so much for reaching out on our Xfinity Community Forum about equipment that you've already returned. I'll be happy to assist. Did they give you a receipt at the time of returning the equipment?

XfinityDemetrise

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5 hours ago

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equipment return

I changed to xfinity streaming several months ago and returned the equipment. I keep getting messages to return the equipment. I have been to the xfinity store, they have confirmed that the equipment has been returned

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login to home app

One of our two iPhones cannot login to the 'HOME APP' - the other iPhone can. The login attempt appears to loop after completion of the 'two-step' login attempt (ID/PW and six digit ID code). We have reloaded the 'HOME APP' and cleared SAFARI browser but the problem is not affected. I would apprecia

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Devices

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equipment return

I changed to xfinity streaming several months ago and returned the equipment. I keep getting messages to return the equipment. I have been to the xfinity store, they have confirmed that the equipment has been returned

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Sign-In and Account Management

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Hey @Yusonoz7879 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email. Our Community expert @Again has provided a helpful suggestion with

XfinityJanelle

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5 hours ago

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Email

I do not have access to my Comcast email. I am trying to locate any emails from SSA.

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Hello @user_0cv5mk, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

XfinityMarshante

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5 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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Hi, @user_904irv - The escalation ticket we submitted on your behalf is now closed after your contact with a supervisor and repairs being reported on 5/15. If you still need us in any way over the next day or two, please feel free to respond to us di

XfinitySara

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5 hours ago

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Sprinkler line cut by Comcast while burying new internet cable

When the orange cable for our new internet line was buried it was done over the sprinkler line and a gash was put in the pvc pipe. Sprinkler had to be cut out and repaired. Need compensation for the repairs

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@user_eepsog Thanks for reaching out to us, we do apologize for any inconvenience you're having using our website, you can also make your payment by logging into our Xfinity app. Other options is you can call 1800 Xfinity to make the payment with th

XfinityOrlandoM

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6 hours ago

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Payment online

I am unable to make payment online last night and again this morning on my desktop. I had to long in on my phone to send this message. This is not the first time this has happened. Every month this happens when I try to pay on the weekend. It doesn’t say much about the service if I can’t get on the

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Payment online

I am unable to make payment online last night and again this morning on my desktop. I had to long in on my phone to send this message. This is not the first time this has happened. Every month this happens when I try to pay on the weekend. It doesn’t say much about the service if I can’t get on the

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Billing

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@PhatPhredPhD - I am very glad we still found a plan that works for you! And locking in the price for 5 years is a good deal :) As mentioned via DM a few days ago, I wanted to give you time to work on the Disney account with their support, and it loo

XfinitySara

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6 hours ago

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Trying to upgrade to 5 year internet plan as an existing customer.

The site offers me the 5 year price and everything appears to complete. At the end it takes me to a confirmation page with a number (latest number is [Edited: "Personal Information"]), but I never receive the promised email. Nothing ever shows up on my account. I tried this a few times, based on sug

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