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@user_60cd01, thanks for taking the time to add your voice this thread on our Xfinity Community Forums page. I'd like to do everything I can to help. Have you had a chance to try some troubleshooting tips shared on this post?
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Yes I used their address to have service at mine.
Address Not Recognized
Im having trouble finding my address. I had to set up my internet through my neighbors address and would like to move it to mine but my address is still not in the system. It was a new construction over a year ago.
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Absolutely garbage
Power was off from a storm. Modem does nothing but blink and the response is check your cables are tight. Oh, and side you try turning it off and waiting 30 seconds?;Yes , you're garbage 🗑
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Xfinity App
@user_4mdafa Thank you for the update. Have a nice rest of your day.
Media rights tagging error
The Lioness S3E4 is uniquely locked to the standalone app despite having the Showtime bundle. Like all other episodes the current season it should be tagged to “free with paramount+ with showtime” but S3E4 is only available within xfinity for standalone subscribers of paramount+ which is an xfinity
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I go in with my regular computer browser (Chrome). I also went into xfinity.com. I also went on my TV and through an email sent to be by Xfinity. I have no problem getting to my account page in any of these formats. But when I try
How can I reach a LIVE AGENT?
I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.
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Divyard Xfinity assistant thru the app
Divyard is the kindest, sweetest and patient person to have help me. It was a pleasure to see such a pleasant person trying to help me. Although the problem didn’t get resolved, cause I’m not tech savvy and I decided to go to the store. But the help was remarkable!! A lot of recognition is deserved!
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Xfinity Compliments
It's important to us that you're able to enjoy your shows, user_mytq21! Can you share more information about what you're experiencing and any troubleshooting steps you've tried so far and be sure to include any error message or codes you're receiving
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
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@Comegettoknowme same omg!
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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I have called the 1800 Xfinity and cannot get help
I cannot access my Starz account. I am paying monthly for it but it does not allow me to sign in with my email. It is saying my email is invalid
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Xfinity Stream Website
Hbomax cancel request
My TV states Max is billed through Xfinity, but it does not appear under my online subscriptions. Please manually remove the Max premium add-on from my account billing.
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Xfinity Stream App
Hello user_kcl2o8, thanks so much for reaching out here with these questions on our Xfinity Forums! When changing the legal name on the account, we do need to see official documentation of the change to reflect this in our systems. We can assist here
name change and auto pay
hello - I have recently changed my name and need to update it on my account. There is no place for me to update on my own. Neither am I able to confirm that my account is set up for auto pay nor can I confirm the card this ACH is coming from. Thanks!
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Thank you for meeting us here in our community about your missing outgoing emails, @wclcd. We're happy to assist. Can you tell me how your view your email? Is it through the Xfinity app or the website connect.xfinity.com?
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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Got it, thanks for clarifying that @user_0bv7os, are you logging in with the Primary or Manager Xfinity ID? Can you share any troubleshooting you've tried (like using a different web browser)?
How can I reach a LIVE AGENT?
I need to pay my bill, but can't do it online. WHY??? HOW??? I get messages to pay my bill, but only get an error message.
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name change and auto pay
hello - I have recently changed my name and need to update it on my account. There is no place for me to update on my own. Neither am I able to confirm that my account is set up for auto pay nor can I confirm the card this ACH is coming from. Thanks!
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Sign-In and Account Management
Now I have another of your incompetent chat agents overseas telling me "Supervisors are currently occupied. Contact hours start at 9 AM in your local time. I assure you that a supervisor will call back within 24 hours. Thank you for your understandin
I want to cancel my service. I can't deal with any more awful customer service.
I have been trying for two days to get some resolution. Every time I try to pay my mobile bill, I get an error message. I have tried two cards, the app, the website, different browsers, different devices, clearing browser history, incognito mode, and restarting devices. I had the misfortune of deali
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Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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Can’t Get ahold of anyone
I recently made an xfinity account to get a service at my new address, went through the motions, and once i confirmed everything, it said that i had to wait because my order was pending and that I would get a call. I never got one, and every time i try to log into the account it tells me that the we
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Hey there, @user_y1gbds, thanks for reaching out through Xfinity Forums regarding your internet. I would be happy to check on your connection at your new address. Can you please send me a direct message with your full name and your full address? &nb
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Internet not connecting
I moved from an apartment to another and since arriving at the new location, my Xfinity modem is not connecting. Can you kindly help?
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