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Requesting One-Time Overage Credit - Multiple Support Refusals
I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th
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Your Home Network
horrible internet
worst internet ive ever had. on top of that they have frequent outages. they had a outage all day today they said it'll be fix at 3pm now its 730pm and they're saying 10pm.I found out everyone i know with xfinity complaints how bad it is, even when they paid extra for faster internet and it still sl
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Your Home Network
Catchy tv
seems this channel is blacked out tonight. I tried it on both of my TVs. Anyone else experiencing this
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Channels and Programming
Thank you for your patience @user_epoy6c! We are reviewing your account and will be responding to your DM soon.
Xpro battery
How do I go about purchasing the battery pack for the xpro? I just received it, but there’s no battery for when power goes out.
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user_1jmv9e We do understand how that question may seem off the point; however, before any issue is able to be escalated, there are a few basics we would have to confirm were covered. For example, our Troubleshooting Tips page is a great place to sta
package lost and high latency on overwatch
I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h
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Xfinity App Prompts for Login
The Xfinity app persistently prompts for the username without requesting the password, resulting in an endless loop. Consequently, I have been unable to log in to my app for the past three days. Despite deleting the app and restarting my phone, the issue persists.
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Xfinity App
Hi @user_i75nq3, Thank you for reaching out and creating a new post. I hope you are doing well today. I understand you want to split your bands, but you don't see the option on your end. Do you currently have wireless extenders that would need band s
How to split wifi network
Why was the option removed to split the 2.4 GHz and 5.0 GHz bands? I have found numerous forums that show this option but when I login to my app or online, the option to split is not available.
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Hello @user_6fuw6m, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help with your Xfinity Mobile Billing concerns. If you could send our team a direct message with your full name, th
No
I got Xfinity back in November and they were unable to transfer my number from AT&t but said they would continue to try eventually. They were able to get the number over but there was another problem and they needed to open up another line temporarily to put that number on and my credit was not good
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I’m really sorry for how much time you’ve spent trying to get this resolved @user_1urd9c! After everything you described, repeated instructions that didn’t work, promised callbacks that never came, and features not appearing where t
File a complaint against Xfinity
I have an expensive plan, which includes Voice, Cable Internet, & TV. My bill is significant, and has been for decades – I am a long-time customer and I don’t get treated as such. We also have Xfinity Mobile. The experience I have had with Xfinity - Comcast Voice is completely unacceptable. The voic
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Hey @user_hxou62, Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing a service interruption, the best resource would be visiting the Xfinity App. From the Xfinity App, you can view any available updates
When is the service going to be connected in New Bedford Massachusetts?
I have not had internet services all day. When will it be restored in New Bedford at zip code 02746?
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I agree. I'm almost at the point where I'm going to dump my cable and go completely streaming, although the Cowboy Channel app is almost unwatchable on my TV because of buffering.
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Thank you for taking the time to reach out and share your experience @user_epwyds. The account currently subscribes to our prepaid NOW Internet service. With the NOW Internet product, we do not provide billing or troubleshooting support. We do offers
Xfinity Internet Stuck in "Pending Activation"
Hello, My Internet is working fine, but I am unable to change my network SSID because my account is stuck in "pending activation".
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Activate xfinity phone lines transferred from AT&T
Transferred 2 phone lines from AT&T, need to activate.
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Customer Service
user_w8gupw - Thank you for reaching out — I know reward and incentive details can sometimes be confusing, and I want to make sure you get the clarity you need. Your order confirmation email will include all information about rewards, incentive
lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
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... I accidentally activated the Email Safe List feature last Friday, Feb 20. ... @XfinityAlex might be able to help you with this.
Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period
Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you
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@XfinityThomasA we were told to get a copy of our paid off device and submit it someplace to receive the reimbursement. I can’t possibly track the incentive tracker if I haven’t been able to submit anything yet because I haven’t been provided with t
lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
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Outage rebate
Just trying to get the rebate for the recent icestorm outage. No internet from 1/24 through 2/21. The outage page only lets me select a one week period. I don't want to select a week, and only get that rebate, and not any of the other weeks. Should I just do one week at a time? Probably a simple ans
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Billing
Customer Service Manager contact
I need a direct number to a customer service manager. I have been on the phone for hours trying to fix a problem Xfinity created that has cost me over $400. I was told I would be refunded and that has not happened and I keep getting the run around.
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Customer Service
janeth24 Thank you so much for reaching out for help with your email. If we could have a little more information, as @Again asked, that would help us better assist, so if you could tell me if you are accessing your Xfinity email account directly
XfinityAmandaB
commented
6 hours ago
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Emails
Not receiving them since last Wednesday
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