Xfinity Community Forum

Thanks for reaching out @user_kmvu1i! Just to confirm, are you having issues accessing your email? As @Again shared, please try accessing your email directly through this link:https://connect.xfinity.com/appsuite From there, sign in with you

XfinityAldrik

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9 hours ago

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Email

I cannot find my email. It is [Edited: "Personal Information"]

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Whose property is the xfinity box on?

There's a box behind my back fence. I'm pretty sure it's xfinity. I'm just trying to find out if it's on my property or my back neighbor's.

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Customer Service

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@XfinityDuron Nope! thanks

user_5nh8t6

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9 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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Absolutely, is there anything else we can do for you at this time?

XfinityDuron

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9 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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I would prefer to go in person. Thank you! I didn’t know this was an option.

user_5nh8t6

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9 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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You have a couple of options. We can have new equipment shipped out to you that you will receive in 3 to 5 days, or you can go to your nearest Xfinity store and have it swapped free of charge. Which option do you prefer?

XfinityDuron

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9 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

Question

Good evening @user_5rpelv, and thank you for reaching out on our Community Forums with your pixelation issues. I see that you stated it is only happening on live TV but on multiple channels. We're happy to help run through some troubleshooting steps.

XfinityAlyssaA

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9 hours ago

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Live tv pixelating

Why does live tv pixelate but streaming and recordings play okay? Just changed from 1080p tv boxes to 4k boxes. pixelating happens on multiple channels but seems to be only live tv.

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How does that work, would I get a new one from you and send mine back in?

user_5nh8t6

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9 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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Accepted Solution

Hello I do hate to hear that you are dealing with inconsistencies in service at this time. Have you tried swapping out your modem?

XfinityDuron

commented

9 hours ago

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Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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Accepted Solution

Wifi Drops/Needs Reset Often

Hi. My wifi drops OFTEN and doesn’t work. Sometimes in the app it says “online no issues” but it isn’t working, and sometimes it says “you’re offline” and offers options to choose for help. I have to reset it often due to this, which is very annoying. Usually a reset helps, but sometimes it’ll still

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Customer Service

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refund

For the last 4 days we have been having an "urgent network performance issue" in my city. I want to know EXACTLY why this issue is happening and how many more days it will take to fix. I also want to know if myself and everyone else in town will be receiving refunds for these lost days of intermitte

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Your Home Network

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It is not our intention to make any of this seem deflective @Miguel650. We are working hard to get a resolution to get these channels back. I also have a Link with additional information on this. We can also look over your account to see what promoti

XfinityAbby

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10 hours ago

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The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

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... iOS devices (iPad, iPhone, Macs) ... (Server Port 995). ... Mobile devices are usually set up for the IMAP protocol which uses port 993. Port 995 is for the POP protocol. Are you sure you are using the right protocol/port combination?

BruceW

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10 hours ago

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syncing email ios

none of my iOS devices (iPad, iPhone, Macs) are syncing email. I stopped at my local Xfinity store and they said "it was above their pay grade". The email setting and server port are the same on all devices (Server Port 995). What can I do to update the settings on Comcast.net to make this work?

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I do understand why this can be frustrating when it comes to losing channels you love @Miguel650, It is always good to evaluate your options and make sure you are getting the services that you need for your home. We are always happy to review your ac

XfinityAbby

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10 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Losing NFL Network Opened My Eyes

This is a follow-up to my original post regarding Xfinity dropping NFL Network/RedZone and me considering leaving. I had an appointment with AT&T this past Saturday and was honestly surprised to learn I’d be paying almost $200 less if I switched. On top of that, they still carry NFL Network and RedZ

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Customer Service

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