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Unable to Unlock Fully Paid Off Device – Incorrectly Marked as BYOD
Hi, I need help with getting my phone unlocked, as I’ve been unable to resolve this through customer support despite multiple attempts. I purchased this phone directly from Xfinity, and it has been fully paid off, so it should be eligible for unlocking. However, every time I contact support, I’m tol
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Devices
Mannyfresh0827 Hello! Very sorry to hear about this issue. We can start an investigation into the delivery. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this
Fedex stole my IPhone 17E
Has Xfinity resolved similar cases? Xfinity box came empty with no phone. After 2 weeks. No real update to my case. Im thinking about getting my attorney involved after 2 more weeks if they dont help me. Its ridiculous. 8 years with this company and they want to take their sweet time in resolving th
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Hello user_vrbc1l thank you so much for taking the time out of your day and sharing your experience here via our Xfinity Forums. This is never the type of experience we'd want for you as our valued customer, and want to do all we can to assist addre
Terrible
One of the messiest experiences of all time. To put it simply; - They lied to me about my bill multiple times and keep charging me the wrong amount - They are relentless about upgrading and do NOT listen to you on the phone. They just keep asking if you’d like to upgrade, even if you’re trying to ca
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Who do I call to talk about my bill
I need to speak to someone about an old bill
I closed my mobile account in August 2025 and paid the next bill in case the months overlapped. I was informed that I still owe $. I don’t believe I do and need to talk with someone about it.
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Tech today was very thorough. He checked the line at the service tap, at the top of the power pole and hopefully this is the issue. This was installed over a year ago This was the connector at the service tap, at the top of the pole. It
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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Greetings @user_0t8xaq, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the bill, I know when I expect a bill to be one amount, and it is higher, I can get very
Complaint
I been using XFINITY for 13 years and the last year has been the worse,every month my wi-fi, bill goes higher and higher,my bill is supposed to be every month $65.00 dollars,they will tell me my bill is 100.00 dollars and sometimes 80 dollars this is every month,I called to pay my bill and I was tol
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Will there be an "Accept" button that my JAWS (Job Access With Speech) screenreader recognizes, that when I press Enter, will automatically take me to Yahoo Mail?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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@user_n9vcpd Our team would love to assist with getting an order set up for that cable box. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the
Replace xg1p with xg1v4 cable box
Hi, I am trying to replace my xg1p with an xg1v4 cable box. I have visited my local xfinity store and they do not have stock. They placed an order for me and sent me a wifi box that didn't work with my TV. I'm hoping this forum can help me replace my old xg1p box with an xg1v4 cable box. Thank You.
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No access to NewsChannel 5 in Nashville
I am very dissatisfied with my current service. My wifi seems extremely slow when streaming, lots of buffering. I am VERY upset about not having Newschannel 5. During the ice storm we were without service for 3 weeks and there was no discount on my bill. After many years, I am considering moving my
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Channels and Programming
user_v6wbku Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you haven't heard back from the agent assisting you. Our team would be more than happy to help you with resolving your billing c
Been on hold for over an hour
I was on a call with someone, and she asked to put me on hold mid-call. I have not heard back from her for over an hour. What should I do? We were trying to resolve a very important issue related to over $1,300 in billing.
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Like many, I am having the same issue. I have received the email to activate disney+....click on the activate button and the disney+ site opens and asks for my disney login.....which I enter....then a page opens and tells me I need to manage my disne
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Howdy user_sffdjl We are unable to manually update the autopay method, but it is easy to do using the Xfinity App. To update your AutoPay method in the Xfinity app, sign in, tap the Account tab, and select Manage Bi
change bank automatik payment
i want and soon change payment credit account but this month old account ( ? ) ending [Edited: "Personal Information"] / i want chang to new my credit ending [Edited: "Personal Information"] sincerely
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user_lrtq0b Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertai
XfinityEmilyB
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Return ABC
I am a very long time Comcast user. I primarily watch ABC for programing and news (,both local and national. I will be switching to another provider for all services if ABC is not restored.
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