Xfinity Community Forum

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I was just able to get into the admin console! Since there is no bridge mode how would you suggest I connect my own device through it?

user_25bbe1

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2 hours ago

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U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

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why did xfinity send new equipment to a canceled account

new equipment came to the empty house that is for sale

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Billing

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@user_w3t99z, Hi there! Thank you for taking the time out of your Tuesday to reach out. I can understand how confusing and frustrating this experience has been as a consumer myself. You should absolutely be informed of any installation charges before

XfinityGabriel

commented

2 hours ago

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2

U

Uninformed $100 bill

I moved to a new place and signed up for a home internet subscription, and the call representative just arrange an installation for me and inform me I only owe $25 deposit an first month internet bill $50. The internet guy was here and ask me for the modem, I was very confused. He end up got one fro

Question

@user_25bbe1, you're welcome. I see you mentioned below that you were able to get into the admin tool. That's wonderful. When running the speed test wirelessly, are you near the modem or in another room?

XfinityMarshante

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2 hours ago

to the conversation:

0

U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

Question

P

Yes, power cycled the modem and even unplugged the coax and replugged it as I was repositioning the modem.i even had the Xfinity assistance chat bot to resend the signal.

Pras06

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3 hours ago

to the conversation:

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P

Upload speed is half of what is specified in the plan

Hi, I have the Superfast Plan of 800 down and 35 up, and I have never got the upload speed to what was specified, the max I hit is half of that, around 16 to 17. I have Arris S33 surfboard DOCSIS 3.1, I'm not looking for a next gen speed as my plan limits my upload to 35, and I read the specs that A

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Accepted Solution

Went to the store and they ordered me one.

user_0tga78

commented

3 hours ago

to the conversation:

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U

X1 upgrade to 4k

Looking to upgrade an older x1 box to 4k the upgrade web page does not seem to allow you to choose a 4k box therefore am concerned I will just get another HD box. Any way to force it or must one go to the local office and suffer through the horrendously long wait times (last time was two hours).

Question

U

Nevermind! I was able to get into the admin console.

user_25bbe1

replied

3 hours ago

to the conversation:

0

U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

Question

U

Uninformed $100 bill

I moved to a new place and signed up for a home internet subscription, and the call representative just arrange an installation for me and inform me I only owe $25 deposit an first month internet bill $50. The internet guy was here and ask me for the modem, I was very confused. He end up got one fro

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Billing

9

1

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U

Hi, thanks for the reply . Yes I have enabled the admin tool in the app. I just get a username and password incorrect when I use the default admin/password combo.

user_25bbe1

replied

3 hours ago

to the conversation:

0

U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

Question

user_nib7eu, This is not the experience we want for our customers or former customers. I have seen where it can take a week or two for the equipment to be received and inventoried, but you should not be charged for it if it was returned. I would like

XfinityAngie

commented

3 hours ago

to the conversation:

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U

I am being harassed by Xfinity to return equipment I already returned

I returned the Xfinity router using the UPS label sent to me. Since that time, I have received countless automated emails, texts, and phone calls. The one time I actually spoke to a person, I told her my situation, she apologized, and told me she would take care of the issue. This week I received a

Question

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@XfinityMarshante Hi, thanks for the reply . Yes I have enabled the admin tool in the app. I just get a username and password incorrect when I use the default admin/password combo.

user_25bbe1

replied

3 hours ago

to the conversation:

0

U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

Question

user_wf21w0 We definitely don’t want you feeling like you’re stuck talking to a bot instead of getting real help. That’s not the goal. Before we jump to scheduling anything, can you tell us a little more about w

XfinityAirelle

commented

3 hours ago

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Service Tech

Why is it so difficult to get a srvc tech out to resolve an issue than a ignoramus bot or someone workn' customer srvc can't? Why?

Question

user_s30c0s, Thanks for sharing these details. I can certainly understand the concern with someone else’s email and account information showing up on your profile. This is absolutely not normal. I can also understand how concerning this must be

XfinityGabriel

replied

3 hours ago

to the conversation:

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U

No internet connection

My account is in someone else’s name and email address. A technician came out and was supposed to update it to my name([Edited: "Personal Information"]) and my email address ( [Edited: "Personal Information"]).My account is [Edited: "Personal Information"] and my password is [Edited: "Personal Infor

Question

Hello, @user_lqdjqm thank you for reaching out over Xfinity Forums, you've contacted the right place for assistance. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of F

XfinityJustinC

commented

3 hours ago

to the conversation:

2

U

Questions about adding a 1 Year Free Unlimited Xfinity Mobile Line to an existing 5 Year $50/mo. - 1 Gig Internet Price Guarantee

I see an offer about claiming an Unlimited Xfinity Mobile line for 1 year, free of charge. It appears the $25 line activation fee is being waived until 3/23/26. I have several questions regarding this offer. Is the 1 year of Unlimited Xfinity Mobile truly free? No cost? No charge for gov't taxes, sa

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Service Tech

Why is it so difficult to get a srvc tech out to resolve an issue than a ignoramus bot or someone workn' customer srvc can't? Why?

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Customer Service

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Thank you for taking the time to share your feedback. Recognizing our employees with special shoutouts is our favorite thing to do, and we've shared your compliment with Rico and their leadership. We always want you to have the best experience possib

XfinitySeptember

commented

3 hours ago

to the conversation:

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Service assistance

I made several calls to customer support. The last Representative I spoke to was Rico. Rico answered all of my questions with a 10+ higher if I could. Thank you very much Rico!

Question

Thank you for taking the time to share your feedback. Recognizing our employees with special shoutouts is our favorite thing to do. We've shared your compliment with Adam and their leadership. We always want you to have the best experience possible.

XfinitySeptember

commented

3 hours ago

to the conversation:

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J

Exceptional assistance from Adam

On February 20, 2026 @ 2:00 - 3:00 PM, I was in need of help to restore/activate the internet function of my laptop and iPad. I made multiple attempts independently to correct the situation, using Chat, many suggested links and my own thoughts to NO AVAIL. I finally reached ADAM a live agent. I am o

Question

@Pras06 Thank you for sharing what you've done to troubleshoot this upload speed issue you're experiencing. Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?

XfinityRaul

replied

3 hours ago

to the conversation:

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P

Upload speed is half of what is specified in the plan

Hi, I have the Superfast Plan of 800 down and 35 up, and I have never got the upload speed to what was specified, the max I hit is half of that, around 16 to 17. I have Arris S33 surfboard DOCSIS 3.1, I'm not looking for a next gen speed as my plan limits my upload to 35, and I read the specs that A

Question

We love that you had a great experience! Recognizing our employees with special shoutouts is our favorite thing to do. We've shared your compliment with Revan and their leadership.

XfinitySeptember

commented

3 hours ago

to the conversation:

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G

Kudos to Revan

Hi, I just got a great support from Revan, I wanted to gave him a 10 at the end of our chat, but the xfinity assistant didn't let me... Please send him my thanks to him.

Question

We love that you've had great and memorable experiences with Tanisha! Recognizing our employees with special shoutouts is our favorite thing to do, and we've shared your compliment with Tanisha and her leadership. We always want you to have the best

XfinitySeptember

commented

3 hours ago

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Xfinity in East Peoria- Tanisha & Team

I scheduled an appointment to switch to xfinity mobile with Tanisha. In total I had to visit the location 4 times. First was just getting general info. 2nd & 3rd time was in the same day. I messed up my iCloud password but my daughter had all hers so she was able to transfer. 4th time was once apple

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