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Just tried to post again… not sure if that worked.
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
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user_qqnq0c Hi there, thank you for reaching out about this. We completely understand your concern, especially with this creating a safety hazard for your driveway and your camper. We’re sorry to hear that someone came out, and yo
low hanging wires
I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou
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Need cabled burried
The cable orange cable is sticking out of the ground and needs to be nurtured. Can you send someone to do that please? In the back of my property. You have address on file. Large orange cable is not burried properly and is hazard for tripping in the back property next to my back patio.
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Customer Service
same problem here, haven't received email since 3/24/26 in third party app on Mac and windows and android, logged in online and have not received anything my bank sent, any automated messages from usps, things that should be sent daily. Checked bank,
IMAP PASSWORD FOR COMAST EMAIL
Why do I keep getting a message to enter IMAP password for Comcast?
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Too bad you have to PAY to get the Mariners games. The fees are exorbitant enough without having to upgrade to a bunch of channels I don't want just to watch one. I was told I have two choices. Pay Comcast MORE to get the games, or use a streaming se
How to watch Mariners on Xfinity channel 3025
Tomorrow the games start and am still not getting Channel 3025 to work. It just plays music and states local blackout even though my package should include it for free. Two calls to Xfinity and no help. Am in Spokane Valley, any one else in this area getting the channel to work? Am frustrated at thi
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@user_7mgy20 that's a great question. Once we have authenticated your account, our team has access to your account history, and we can review to see what notes have been left. We also help with customer promotions daily, so when reviewing the account
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price. But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiate
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@user_c4seeo Thanks for reaching out to us, I'll be happy to look at your account to see what promotional offers we have for our awesome existing loyal customers. To get started please send me a direct message including your first and last na
Why are new customer deals not available to longstanding customers
There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?
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Why are new customer deals not available to longstanding customers
There is a new customer deals guaranteed pricing for 5 yrs that is 45 dollars less than what I as a long standing customer cant get because why? I see on your site "customer loyalty" where is that? 20+ yrs with comcast never late with payments etc. But I cant receive the same deal as a new customer?
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Billing
low hanging wires
I submitted a ticket about low hanging wires in my driveway. While I was at work today, someone from Xfinity came out. I never got a response and no one has contacted me about the ticket that I submitted. We just got a new camper that can't go under the wires. It is a safety hazard for us to park ou
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Customer Service
Accepted Solution
Official Solution
Seasonal plan
I would like to put my tv and internet on a seasonal plan, how do I go about it?
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Customer Service
I had to switch out to a new X1 box because all the sudden every morning when I got up to turn the TV on the only way I could get voice was if I unplugged the box so I have a new box now
A Live Customer Service Person To Speak With [Edited]
I want to speak with a live customer service rep. [Edited: All Caps]
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I had to switch out my X1 box on my TV service today now when I try to watch television it comes up with a voice telling me what episode and date I am watching I don't need that on how do I get rid of it
A Live Customer Service Person To Speak With [Edited]
I want to speak with a live customer service rep. [Edited: All Caps]
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I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Re-posting to Customer Service forum.
Rabelais
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Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
Question