Xfinity Community Forum

user_p20a27, hello there and thanks for joining in our forums community. To find out more about your channel lineup, visit this link to learn more. Channel Lineup

XfinityQue

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11 hours ago

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Complain about CBS being of the air

Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.

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I agree!!!!!!!!!!!!!!!

user_p20a27

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11 hours ago

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CBS - TN

When will you have CBS available again? If you say “negotiations are underway”, then you’ll start losing customers. Figure it out.

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WTVF, Nashville

Please renew your contract with WTVF. It is ridiculous that you can’t reach an agreement for us to be able to see Channel 5. Everyone doesn’t stream and we depend on cable.

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Channels and Programming

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I want channel 5 back NOW!

user_p20a27

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11 hours ago

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U

Complain about CBS being of the air

Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.

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Create A New Email Account Without A Mobile Number

I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?

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Email

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I have tried this multiple times. It just seems these apps need an update. My biggest frustration is the Paramount + app no longer having Surround Sound.

Tek

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11 hours ago

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X1 Streaming Apps on XG1v4 Experience Degrading

I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor

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Months later this remains unresolved.

Tek

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11 hours ago

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Paramount+ App app not outputting 5.1 Surround

Recently, the Paramount + App has started only outputting Stereo sound on the XG1v4. Does not matter if the box is in Expert Mode or Auto Detect. The receiver reports either Multichannel PCM 5.1 or Dolby Digital Plus but only the left and right channels are receiving audio. The issue is limited to P

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Mine is doing it too. Had technician come out yesterday. Could not find anything wrong. Tv is pixulated every few seconds. Speed test is all ocet the place. So fusterating

user_62flq8

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12 hours ago

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TV Pixelation is VERY BAD now

After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!

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@user_xzrk75 Thank you for reaching out to us here on Forums! Programming is subject to change based on our access to provide them and their availability as per our terms of service, and we do make every effort to notify you of such changes via our w

XfinityKam

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12 hours ago

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Reduce Bill b/c no CBS

I want my bill reduced since I no longer receive the CBS channel.

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Hi there user_bjktzm! Moving is already stressful enough without email issues added to the mix! Xfinity often blocks third-party apps from accessing your mail over outside Wi-Fi for your protection unless this setting is toggled on. Have you confirme

XfinityQuemekia

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12 hours ago

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email availability while on wifi

I have relocated to Alaska where there is not Xfinity wifi. Starting a few days ago, I was unable to get email on my iphone 17, WHILE ON WIFI, using the email app (both email and OUTLOOK apps). If I turn off wifi I get email as normal? I have uninstalled and reinstalled the apps but nothing has chan

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@user_qerbm5, thanks for taking the time to post on our Xfinity Community Forums page. I can help with making those changes. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a

XfinityAbel

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12 hours ago

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xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r

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Reduce Bill b/c no CBS

I want my bill reduced since I no longer receive the CBS channel.

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Customer Service

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I want to remove tv and voice services from my account and keep internet services only. I am not interested in any promotional offers

user_qerbm5

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12 hours ago

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xfinity support

I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r

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When is the new contract gonna be signed? This is ridiculous a major station out of service for so long

user_4utf0t

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12 hours ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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Good evening @user_mhp5q5, and thank you for reaching out to us on our Community Forums regarding your cancellation request. We sincerely apologize for any frustration this may have caused, and our team would be happy to assist you. To get s

XfinityAlyssaA

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12 hours ago

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Cancel my servive

Stop my comcast xfinity account. I have tried to cancel this account and you have made the process nearly impossible. I will not be paying you so it is in your interest to not provide service

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dispute bill

I originally went March 6, 2026 into Xfinity on Harper, St. Clair Shores, MI, because my land line was not working. I spoke with a service person Shawn (Sean). He told me he had to put all of my information into the computer as if I was wanting a new plan to get a quote if I wanted to consider getti

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Your Home Network

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Thank you for reaching out to our team here. If you are still having issues with that app I will be happy to look further into that from here for you.

XfinityJohnG

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12 hours ago

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Xfinity Streaming not working on my Apple TV

I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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12 hours ago

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Cancel service

I would like to cancel my service because I’m moving soon

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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12 hours ago

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Cancel Please

Hi, could I get my Xfinity canceled please? I have been moving and can’t seem to cancel it.

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@rraub, Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your quest

XfinityNatalie

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12 hours ago

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XG1v4-A

Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?

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