Xfinity Community Forum

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2-26-26 Since 3AM today my INBOX has received 3000+ SPAMs. Called Support. Sent email with Into to ABUSE@COMCAST.net Need Help. There is no apparent local setting to filter this mess, assuming a COMCAST problem. At least 50% are apparently foreign o

user_bjdicr

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9 hours ago

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Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

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Paramount+ App on X1 Unusable

A month or more ago, it was reported there was a known memory issue on the X1 Platform with the Paramount+ Streaming App. This was communicated from the executive offices after opening a ticket. The app is still unusable on X1. Video quality is 480p or worse. Sound is limited to Stereo. Any word whe

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X1

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user_d861z7 -Hello, and thank you so much for taking the time to visit us here on the Xfinity Forums. I know how frustrating running into trouble with your email can be and I’d definitely be reaching out for help too if I were in your place. To

XfinityThomasA

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9 hours ago

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Comcast.net Email Not Working [Edited]

How do I get the book I ordered that was sent to my [Edited: "Personal Information"] email, which is not working. Can you forward my purchase to [Edited: "Personal Information"]

Question

Good evening @user_lu5to9! I completely understand how important it is to review your address list. Once the email address has been upgraded to Yahoo mail, Yahoo’s support team provides all troubleshooting support. Just to confirm, did you reac

XfinityAldrik

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10 hours ago

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Where is my address list after the Yahoo migration. they say it should still be available in my comcast email I MUST have it back.

Yahoo says that you still have it. I need it and quickly. I logged into my comcast email and it won't let me do anything now. the migration happened on its own. I did not want it. This is pretty wrong.

Question

Hello @user_0w6azt Sorry to hear you are having trouble accessing your Peacock subscription as well. We're you able to redeem the reward through theXfinity Membership website or are you not seeing the option available? Depending on if this is a redem

XfinityMatthew

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10 hours ago

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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i can't get peacock ;as a diamond member

user_0w6azt

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10 hours ago

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diamond member can't activate peacock

Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

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Hello @ktomacchio This is not something I've seen reported by other users. Does it force you to change the password before you can use it again? Any other error messages or reason why it wants you to reset it?

XfinityMatthew

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10 hours ago

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Keep having to reset my email password every couple of days

I keep having to reset my email password every couple of days. I have been on the phone with Comcast security multiple of times. They all had me reset my password and I did. They then told me that I will not have this problem again. Lo and behold, a couple of days later I am told to reset my passwor

Question

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Where is my address list after the Yahoo migration. they say it should still be available in my comcast email I MUST have it back.

Yahoo says that you still have it. I need it and quickly. I logged into my comcast email and it won't let me do anything now. the migration happened on its own. I did not want it. This is pretty wrong.

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Customer Service

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Low uplink speed: 10kbps

That's not a typo: 10-20 thousand bits per second. There was trouble reported in our Chicago area today, but Comcast claims it is repaired. Download speed is fine, >150Mbps, however, upload should be 15Mbps (per plan, and has been in the past). It is so slow that pages (like this one) load slowly, w

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Your Home Network

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Hello @user_fyscip This article below breakdown what to expect with a refund and the normal timelines for those. https://www.xfinity.com/support/articles/refunds-from-xfinity If you believe you are past the normal wait time for your refu

XfinityMatthew

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10 hours ago

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where's my refund?

I had my service with Xfinity terminated on January 22, 2026 as I moved from Florida to North Carolina. I returned all my equipment within a week or so and received an email from Xfinity that they had received the equipment back. On February 1st, I received my new statement which said I had a refund

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where's my refund?

I had my service with Xfinity terminated on January 22, 2026 as I moved from Florida to North Carolina. I returned all my equipment within a week or so and received an email from Xfinity that they had received the equipment back. On February 1st, I received my new statement which said I had a refund

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Billing

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I definitely want you to be able to view your bill online with ease, so thanks for letting us know what's happening on your end user_hrdncw! Can you let me know how you're going about viewing your bill?

XfinitySeth

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10 hours ago

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Can't view my bill

I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.

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I appreciate you letting us know you're going through something similar user_hrdncw! How are you trying to view your bill online?

XfinitySeth

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10 hours ago

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bill/statement loading issue

"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks

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Howdy user_rb7raq 👋 I appreciate you stopping by our community with your question, and glad you were able to recently get your military status verified with us! We infinitely appreciate those who serve, so we do all we can to provide the best benefi

XfinitySeth

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10 hours ago

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MILITARY DISCOUNT

I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating

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Same, I can't view my bill, (Edited: Language). It just says Cannot read properties of undefined (reading 'slice') The website address is https://customer.xfinity.com/#/billing/brite

user_hrdncw

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10 hours ago

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Can't view my bill

I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.

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This is ridiculous. I also can't view my bill. (Edited: Language)

user_hrdncw

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10 hours ago

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bill/statement loading issue

"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks

Question

Thank you for reaching out to us here. I will be happy to look further into that issue with the Apple TV app from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [priv

XfinityJohnG

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10 hours ago

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Apple TV sign has an endless loop

For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest

Question

Hello user_rw6qwy thanks so much for taking the time out of your day to reach out here via our Xfinity Forums! How are you trying to add on this channel? SEC Network is only available via TV Premium tier of service. If attempting to upgrade vi

XfinityAlfonso

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10 hours ago

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Additional add SEC Network HD

Having a tremendous i and difficulty adding this channel

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Good evening user_w5hv0u. Are you referring to the NOW WiFi Pass? If so here is some additional information. Please let us know if this helps.

XfinityJon

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10 hours ago

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Customer service

Says invalid information when logging into now pass. I have verification paid with card.

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Additional add SEC Network HD

Having a tremendous i and difficulty adding this channel

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Customer Service

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