Xfinity Community Forum

Hello, @user_lkcxlv thank you for sharing your story with our community forum. I would be happy to review your account to provide updates on your escalation. Could you please send our team a direct message with your full name and full address? To sen

XfinityThomasC

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3 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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I am calling to follow up on my service change issue from yesterday, NOT THE OUTAGE, please take my call!!

Yet because there is an outage the system won't even speak with me. If I can't even speak with a human for what I pay a month, I want to cancel my service, but it won't even let me do that. Absolutely absurd.

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Customer Service

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@user_q8kdg7 @XfinityFrank @XfinityAirelle Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support tea

EG

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3 hours ago

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ethernet port

The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a

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This is a ridiculous policy that Xfinity has put in place to sell more phones. I recently switched to Xfinity. No, you DON'T understand how frustrating this is, or someone with authority at Xfinity would change the policy. I'm leaving Xfinity.

user_sqazd9

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3 hours ago

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Dual eSIM with two xfinity mobile numbers on Phone

Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not

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@XfinityKassie Those instruction DO NO WORK. per XfinityBenjaminM Hello! Thank you for reaching out. We did research this more, and outside of the instructions already provided, there is no other method to disable marketing push n

user_58ac18

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3 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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If it is working when the VPN is off, that may be the issue @user_bnctsj. You can try reaching back out to our CSA team or contact the VPN provider, it may be a new setting or something that recently started causing the issue.

XfinityJeff

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3 hours ago

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Why Is Your Artifical [Edited] Censoring My Outgoing Email?????

It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No

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Hello, @user_qosp8s you can edit your Auto Pay settings and add payment methods in the Xfinity app. From the purple "Manage Billing" tab go to "Bill Settings," and then go to Payment Method. From here you can add your checking account. You may need t

XfinityJosephA

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3 hours ago

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Change autopay method

How do I change autopay to a bank checking account?

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Howdy user_vwbbvj. Happy to help! We might need to confirm a few things on our end to help get the Peacock situation sorted out. Could you please send our team a direct message with your full name and full address? Our team can mos

XfinityThomasB

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3 hours ago

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Peacock Premium reward not available to a Diamond member

I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct

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I received a call from Corporate Escalations after sending a message through this forum. UPS tried to deliver it when I wasn't home and now it is sitting at UPS waiting to be picked up. I told them I would not be picking it up. She said

user_lkcxlv

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3 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

Thanks for reaching out to us, you'll always get notified when your payments due but you can jump onto the Xfinity app and it will show you when your last transaction is and if you have a balance or any current payments due

XfinityOrlandoM

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3 hours ago

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Payment

Got an email about my payment. I paid it on February 2

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Hello, @user_31mel8 thank you for reaching out over Xfinity Forums. I completely understand needing the device unlocked, if it wasn't able to get done previously with anything outlined here: https://www.xfinity.com/support/articles/eligible-to-unlock

XfinityJustinC

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3 hours ago

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BYO has a SIM lock but Xfinity CS says number is unlocked

I have an iPhone 12Pro that was a BYO to Xfinity. The phone is showing a SIM lock but Xfinity customer service says the phone is unlocked. Apple support has confirmed that the phone is showing a policy lock to Xfinity. A ticket has been submitted [Edited: "Personal Information"] but it’s been over 2

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@user_q8kdg7, we did respond to your DM about 22 hours ago. Please go back to the direct messaging icon in the upper right hand of any forum page, and you should see it.

XfinityFrank

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3 hours ago

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ethernet port

The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a

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Peacock Premium reward not available to a Diamond member

I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct

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Customer Service

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Hi there, @user_m6fpou! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble changing your payment method. We are not having any widespread issues with this part of our site. Have you tried a different browser or

XfinityFrank

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3 hours ago

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Payment Method Page won't load

I've been trying to update my billing info for a month. Every time I log in to Xfinity I go to "payment methods" (https://payments.xfinity.com/methods) and it says "sorry this is taking a bit longer than we expected". Then eventually the page loads and just says "Sorry, this isn't working right now"

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user_5b0fd4 Thank you so much for the update and we are glad to hear the issue is no longer around. If you ever have any additional issues or need a hand we are here to help.

XfinityJorge

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3 hours ago

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All my recordings are gone

I go to recordings and it is blank. It says I have no recordings. Yesterday I had a bunch. Also I can not record anything new. It says DVR service is not available.

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I DM'd but see no response.

user_q8kdg7

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3 hours ago

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ethernet port

The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a

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Change autopay method

How do I change autopay to a bank checking account?

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Sign-In and Account Management

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Take me off this community site, please!!!

user_9kfmjj

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3 hours ago

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Comcast.net email

How do I access my comcast.net email

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Hi. I have also fell victim to this scam even after I told them repeatedly I did not want an ipad and she kept saying this is free! Did you ever get this resolved?

user_r5s7fm

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3 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

We're sorry to hear about the service trouble @user_izsvuf we will do everything we can to help. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Me

XfinityJoe

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3 hours ago

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No network for 8 days

I suddenly received a "no network" error. I have been on calls, chats, to the store, and to an authorized repair facility for 8 days. I was told I would need to purchase a new phone. I knew that I didn't need a new phone but I was told this was the ONLY resolution. After purchasing a new phone I sti

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