Xfinity Community Forum

@jagarc94 Thanks for reaching out to us in regard to your closed account and receiving a bill, Our team would like to take a further look. It may be the bill you received is your final statement. Please send us a direct chat message with your full na

XfinityKam

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4 hours ago

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Being charged for account I already called to disconnect.

Spoke with customer service on the phone July 27th to cancel account ending in [Edit PII] was given a cancellation reference number and told all was well. However as of August 7th I am still being charged for services in the coming month and will likely be charged late fees on that same account whic

Question

user_5xbh0t Thank you for the update. Since the technician is currently there and the phone service is showing that the self-install failed, it sounds like we need to take a closer look at the account provisioning and how the voice serv

XfinityAirelle

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4 hours ago

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Having trouble getting proper service

Moving dad from his house to a retirement home. The retirement home had a basic comcast setup, but we wanted a dvr and a landline. Have been on the phone with customer support for hours a different times. Have been to the store at least 5 or 6 times. It's always the wrong box or it's the right box a

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I cleared the cache on my iPhone many times. I have deleted and reinstalled the app too many times. I have changed my password far too many times. I am the primary user. This app never worked from day one.

user_bxnyeq

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4 hours ago

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xfinity app stuck in infinite login loop

The xfinity app for iPhone will not do anything other than tell me to change my password. I do and it still asks me to change password. I can log into my account using Edge on my PC but if I want to make a payment it creates a page that says we encountered a problem come back later. Today, I cleared

Question

Can you get last night's episode of Project Runway with Xfinity on demand (You have both TV and Internet)?

We do not have Xfinity internet, just Xfinity TV. My wife is wondering if we can see past episodes of Project Runway just using the Xfinity TV remote, if we add Xfinity Internet? We would not need additional subscriptions to Hulu or some other provider?

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Channels and Programming

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Wow! This worked like a charm. Certainly would never have figured it out on my own

Tdonbelay

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4 hours ago

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How to have my iPhone Mail App show my Xfinity emails and folders

I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.

Question

Hey there, @user_h9n45e! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand that having 2 bills can be a bit confusing, but the internet and mobile are billed separately. The great thing is that both

XfinityAdrienne

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4 hours ago

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Simplicity

I have comcast internet for home. I also have iPhone 17 using Comcast for provider. It is confusing b by cause t h ey are billed separately. Can I have it combined into one bill so I can manage account better. Also it is confusing with all these different plans. I would like to get my bill lowered.

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Update- the same technician came out and doesn't know if he can fix the phone part because it "failed self install".

user_5xbh0t

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4 hours ago

to the conversation:

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Having trouble getting proper service

Moving dad from his house to a retirement home. The retirement home had a basic comcast setup, but we wanted a dvr and a landline. Have been on the phone with customer support for hours a different times. Have been to the store at least 5 or 6 times. It's always the wrong box or it's the right box a

Question

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Xfinity Mobile service is unusable in my area - need account and cancellation assistance

I recently transferred my existing phone from T-Mobile to Xfinity Mobile. Since the transfer, my mobile service has been extremely unreliable. My phone mainly works on Wi-Fi, calls drop, and when I leave home I frequently have no usable cellular service. I have already tried live chat support, but t

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Network

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Hello, user_wfeia4, thanks so much for adding your voice to the conversation here on our Xfinity Forums! How are you currently accessing your Comcast.net email? Are you using a third-party program such as Outlook, Apple Mail, or Thunderbird? A

XfinityAlfonso

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4 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

Being charged for account I already called to disconnect.

Spoke with customer service on the phone July 27th to cancel account ending in [Edit PII] was given a cancellation reference number and told all was well. However as of August 7th I am still being charged for services in the coming month and will likely be charged late fees on that same account whic

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Customer Service

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Necesito cancelar mi servicio

Quisiera cancelar mi servicio ya que me voy a otro estado

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Plan

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@user_sko623 Hello Thank you for reaching out, could you tell me how you're accessing your email? and can you try from a browser using this link https://connect.xfinity.com/appsuite? Let me know if this helps.

XfinityKam

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4 hours ago

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can't sign into my email

when I request to sign into my email from my server then all i get is the xfinity page. Very frustrating unable to sign in. I use to just type in comcast email sign in page and get the email. i am going to to get a new account with another company unless this can be fixed fast

Question

@XfinityMartyR DM sent. Our TV is throwing all type of APPS errors since changing Internet plans yesterday, too. And saying the box isn't online in our account. Hopefully some big "restart" on the backend of things is all that's needed because after

jdawg90

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4 hours ago

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Changed Internet Plan Issues

Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i

Question

@user_djp87 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to restore your mobile services. To be able to discuss account specifics, please send a direct message by clicking the chat

XfinityRaul

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4 hours ago

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Having problems with my mobile service and Xfinity Assistant

After catching up on my bill I was told my mobile service would be turned back on in 24 hours. That was on Wednesday. Today is Friday. I have tried and tried to have the Xfinity Assistant to connect me with a live agent but it just hasn't happened. I am so frustrated. All I want is to speak with a l

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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Simplicity

I have comcast internet for home. I also have iPhone 17 using Comcast for provider. It is confusing b by cause t h ey are billed separately. Can I have it combined into one bill so I can manage account better. Also it is confusing with all these different plans. I would like to get my bill lowered.

Question

user_5xbh0t I can definitely understand your frustration. Moving a parent into a retirement community is stressful enough without having to make multiple trips to the store, spend hours on the phone, receive equipment that doesn't work,

XfinityAirelle

commented

4 hours ago

to the conversation:

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U

Having trouble getting proper service

Moving dad from his house to a retirement home. The retirement home had a basic comcast setup, but we wanted a dvr and a landline. Have been on the phone with customer support for hours a different times. Have been to the store at least 5 or 6 times. It's always the wrong box or it's the right box a

Question

user_kdy9yj Thank you for reaching out! We can help set up an account disconnection order for you. We will need to gather your account details, and perform authentication steps in order to gain access into your account. Please send us a di

XfinityMartyR

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4 hours ago

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Cancel service

Cancel service with immediate effect as relocated to other country.

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Obviously I can't call because there is no service to my phone. I changed to you from Boost now I'm questioning that move.

user_djp87

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4 hours ago

to the conversation:

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Having problems with my mobile service and Xfinity Assistant

After catching up on my bill I was told my mobile service would be turned back on in 24 hours. That was on Wednesday. Today is Friday. I have tried and tried to have the Xfinity Assistant to connect me with a live agent but it just hasn't happened. I am so frustrated. All I want is to speak with a l

Question

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Having problems with my mobile service and Xfinity Assistant

After catching up on my bill I was told my mobile service would be turned back on in 24 hours. That was on Wednesday. Today is Friday. I have tried and tried to have the Xfinity Assistant to connect me with a live agent but it just hasn't happened. I am so frustrated. All I want is to speak with a l

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Customer Service

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YW @XfinityEva !

EG

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5 hours ago

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Worst cable/internet provider

In the past 3 weeks service has been out more than it has been active. Xfinity claimed upgrades would make service better but that has not been the case. Customer service is a joke. Trying to get to a live operator is almost impossible and the xfinity assistant can’t answer any questions. If you do

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