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Phone number transfer
I want to transfer my phone number to Xfinity. I already have the account number and the temporary port out pin.
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Devices
@user_miq0ha My pleasure !
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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Good afternoon @user_z4e3je , and thank you for reaching out. I'm sorry to hear about your experience and understand how frustrating it can be when prices increase over time and you receive repeated calls. We'd like the opportunity to review your con
I am sick of xfinity they raised their prices
They constantly raise their prices i was with them since 2011 and ever since I been okay with them but then they keep extra money for no reason I got tired of their [Edited: "Inappropriate Language"] and I found another company for my service way cheaper than xfinity. They kept on harassing me by ca
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Thank you for the help.
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
Question
Why I can't get or send email through Xfinity to my email server yet I can when I use a cell network
Since 5:01 August 6, 2026 I cannot send or receive emails to my email server using the xfinity network. I can however send and receive emails via my backup cell network to this email server. I have several email accounts and only 1 is affected, my personal email server living out on the internet. My
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complaint
eventhough I have Disney+ for free I am unable to because Disney wants me to sign up for payment plan. calling xfinity/omcast customer service is use less . I talked to few agents with no resolution..
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Channels and Programming
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I am sick of xfinity they raised their prices
They constantly raise their prices i was with them since 2011 and ever since I been okay with them but then they keep extra money for no reason I got tired of their [Edited: "Inappropriate Language"] and I found another company for my service way cheaper than xfinity. They kept on harassing me by ca
Question
@wclcd Thanks for trying. We can dig a little deeper and review your account. Please send us a Direct Message with your name and complete service address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Clic
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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@user_miq0ha wrote; I'm a little confused by this conclusion, since surely if UPNP is a security risk then using port forwarding manually is also a risk too. Either way, it seems like that's the way it is. UPNP opens up the entire world. Port for
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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@irish91 was this a sporting event? In the Xfinity Stream app, if you encounter a blacked-out event, it may be due to expanded blackout regions set by the network. You will see an error message indicating that you are in a blacked-out area an
Using Amazon fire tv and another fire stick nbc not available
NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.
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No joy in searching Recovered Deleted Items as it only goes back to 7/18/2026. This type of wholesale deletion of Sent emails is not something we would have undertaken, especially given that we have Inbox emails back to 2011. What else can Xfinity re
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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Hi @user_tzsimb, and thank you for sharing your experience on our Xfinity Community forums. We can absolutely understand your frustration, especially when you're experiencing multiple service interruptions each day and relying on your connection for
Comcast Junction Box Issues
Since July my neighbors and I have had intermittent internet outages. Appears the culprit is a junction box located at the corner of Braeburn Ave & Western Ave in Flossmoor, IL (60422) is being powered by a gas generator. Whenever the generator runs out of gas, we lose internet. Whom do I need to co
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@user_ujzxhr My question ?
No ethernet Port
Hello, ai am moving into a new place and there seems to be no ethernet port. How can i hook up my wifi xfinity router without and ethernet port??
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I'm a little confused by this conclusion, since surely if UPNP is a security risk then using port forwarding manually is also a risk too. Either way, it seems like that's the way it is. I'll do some research on if I should get a seperate third party
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
Question
I have tried numerous times over the last few days. Was working fine on Thursday and then stopped? The FireStick NBC app is still working for streaming local NBC. Just inconvenient to switch between apps to switch channels.
Using Amazon fire tv and another fire stick nbc not available
NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.
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I had an amazing support experience with Biba. Biba is from Egypt and wasso good at deescalation and empathy. I had just switched back to Xfinity and 3 days in we had no internet. The Xfinity AI assistant was awful and got me in a loop of non-
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Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
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