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Thanks for sharing more details @user_16aaf2. We can certainly take a closer look and get more information. We’ll need to work in a DM. Please send one with your name and service address. To do so, click on the chat icon located at the top rig
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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How do I set an XB7 router to 2.4 Ghz?
I have a new SimpliSafe system that won't work with the 5 GHz signal that my XB7 router provides. I have tried to tell the XB7 to use 2.4 gHz, but I can't find a way. The internet says to use Advanced Settings, but also says that XB7 does not allow access to Advanced Settings. My app does not show a
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Your Home Network
@XfinityBrianH our boxes are freezing and then rewinding and repeating
Replacing Wifi TV Boxes with XG1v4 DVR Boxes
I've had 3 wifi tv boxes that have been a nightmare in keeping a stable and constant connection. I've been to the local store a couple of times and even replaced them...and I still have random problems with various error codes. To say that I'm very disappointed would be a huge understatement. Just t
Question
Started asking for payment last Wednesday.YesIt prompts me to sign in or join as of this morning yes signed out of netflix several times No i haven't rebooted the tv box For the third time this morning a tech renewed it
Netflix payment issues
Chatted with a tech and two in-store techs, and Netflix is still waiting for a payment. This has been going on since October 1st Please help
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It started last week. This morning I was on a chat with a tech, but its still asking for payment even though I was told it was renewed through Xfinity
Netflix payment issues
Chatted with a tech and two in-store techs, and Netflix is still waiting for a payment. This has been going on since October 1st Please help
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helphel help b Linda f t
Internet
Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T
Question
Hello @user_p3y4i7 we appreciate you sharing this experience. Our team can help and take a closer look at the billing details on that closed account. Just send a direct message that includes your name and service address. To do so, click on the chat
The purpose of this dispute is an invalid charge of $61.07
The purpose of this dispute is an invalid charge of $61.07 erroneously assigned to the collection agency Sequium Asset Solutions (Reference: [Edited: "Personal Information"]). My Comcast account was formally cancelled and closed more than 3 years ago. I am attaching as evidence the collection email
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The line at [Edit: "Personal Information"], Indiana Indiana is down.It has conduct hair liner conductor underground instead of going in house. The meter is broken wash linda l McCormick line yard yard The is a bowl The cable isn't in electric
Internet
Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T
Question
Request for Removal of Unused Utility Pedestals and Boxes in Village Shires
Dear Sir or Madam, I am writing to bring attention to the numerous utility pedestals and boxes located throughout the Village Shires development, including Canterbury Court where I live. There appear to be quite a few that are no longer in use. Many of these pedestals and boxes are unsightly, severe
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Your Home Network
NoNoBadPuppy Sounds like a plan. Thank you very much for all of your time and patience with this process. Talk to you soon!
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
Question
@XfinityKei Since you asked. On the Xi6 wifi box. The Crunchyroll app will not load. Selecting the app goes to a blank screen, for a minute, then shows an error code APPS 04277. I have tried: Restarting Refreshing Restarting the gateway Power cycl
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Serviceability Construction Update
Hello. I’m not sure if this is the right place to include my address so I won’t. But I recently moved into a new construction and had a technician come out and told me a construction company was going to have to come out and dig a line to our house. About a month ago, an Xfinity member came out and
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Your Home Network
Trade In value is not what I agreed to
Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phon
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Devices
I am waiting to see if they can comprehend to resole. I have my doubts.
Issue with mobile phone bill
I signed up with Xfinity 2 months ago. The mobile phone line was free for the first year. I just received a phone bill. This is included with the plan I’m on. I have spent 50 hours talking to people at Xfinity, all to no avail. They also have 2 mobile devices on my account. I only have one. I have n
Question
Yes, I already use the /60 hint and it works. But it is very meagre. As I mentioned, the RFCs recommend a /56 for residential customers. Frankly there are enough /48s for everyone on earth to have a million, but I'm not asking for that (even though m
Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?
Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed
Question
@XfinityTommy I will do this after the supervisor technician visit tomorrow. I will wait until we see if he is able to repair the issues. If not, I will DM you. I have an open ticket already.
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
Question
Port forwarding stopped working, again.
Port forwarding has stopped working again. Every time this happens I have to delete the forwards and recreate. Why is this an reoccurring issue? For what I'm paying a month I should not have to deal with this. Gateway model: XB8
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Customer Service
Good Morning, @user_vk9x1r! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the membership reward. I would be more than happy to help look into troubleshooting the
Not getting code for 49ers Kids Club Gold Membership
I claimed a reward for the 49ers Kids Club Gold Membership. Though when I try to redeem I can not because there is code. Just a blank screen. I did not get emailed any code, and tried from app, mobile site and web site.
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goosebumps Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry you're running into trouble with Netflix, especially after already visiting a store and chatting with support. I'd be happy to help look into this with
Netflix payment issues
Chatted with a tech and two in-store techs, and Netflix is still waiting for a payment. This has been going on since October 1st Please help
Question
Hi there, @Roharris33. Thanks for reaching out to us here on the Community Forum and sorry to hear about the issue with port forwarding. This is not something that is a known issue. Generally, when there is a problem with a feature like this on the g
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Port forwarding stopped working, again.
Port forwarding has stopped working again. Every time this happens I have to delete the forwards and recreate. Why is this an reoccurring issue? For what I'm paying a month I should not have to deal with this. Gateway model: XB8
Question