Xfinity Community Forum

Sync..email or wrong password..worked until I logged in on chromebook

jmccomb843

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5 hours ago

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Email login

I want to login to my home email [Edited: "Personal Information"] on my Office desktop

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Xfinity Support

Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.

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Xfinity Stream Website

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How to speak not chat with a live agent

I have been trying to speak with a live agent in customer care or customer service. Why is that so hard. How can I speak not chat with a live person

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Billing

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Hello user_d691fc did you have an opportunity to try out either of the links provided above to redeem that benefit? Activate Peacock Premium from an Xfinity or NOW promotional offer Visit xfinity.com/yoursubscriptions to activat

XfinityAlfonso

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5 hours ago

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Free peacock subscription

How do I activate my free peacock subscription?

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user_5f9ccd Hello, I appreciate you taking a moment to give us a shout. I see you sent a direct message, and I'll follow up there shortly. As a heads up, I wanted to remind you that sending an unsolicited direct message to our team is a violation of

XfinityVianney

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5 hours ago

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I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.

As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w

Question

@Finus_Gaston We appreciate the excitement for Braves Vision. As soon as an agreement is reached, we'll share it. Stay tuned.

XfinityLinda

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5 hours ago

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Atlanta Braves station

How do I watch Atlanta Braves games 2026

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Hello user_caz7nu thanks so much for reaching out so quickly with this account change request! Was that initial order done online, and already completed? We will take the reins on this and assist and help get htings all sorted out for you. Pl

XfinityAlfonso

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5 hours ago

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Cancellation Request

I accidentally requested all my services be canceled instead of only canceling my cable. Please advise if we can reverse the cancelation of home phone and internet.

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Trying to activate free peacock

user_d691fc

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5 hours ago

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Free peacock subscription

How do I activate my free peacock subscription?

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user_7pp80o - Thank you for reaching out to us here for help, you've reached the right team. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:&bu

XfinityThomasA

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5 hours ago

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Missed Appointment Window

My technician missed my appointment window today. I've been seeing that Xfinity has offered account credits for this in the past and didn't know if that was still available and who to contact for more information?

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Same problem here, but no help from the un-assistant and no link I can see to send a direct message

user_5f9ccd

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5 hours ago

to the conversation:

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I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.

As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w

Question

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Cancellation Request

I accidentally requested all my services be canceled instead of only canceling my cable. Please advise if we can reverse the cancelation of home phone and internet.

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Customer Service

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Missed Appointment Window

My technician missed my appointment window today. I've been seeing that Xfinity has offered account credits for this in the past and didn't know if that was still available and who to contact for more information?

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Customer Service

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Hey there, @kyleMA, thanks for reaching out through Xfinity Forums regarding your Peacock account. We would be happy to help you with ensuring your Peacock offer is working for you. We truly appreciate you being a Diamond member! Can you please send

XfinityJeniece

commented

5 hours ago

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Unable to see free Peacock offer on Membership page

Ever since the free Peacock was moved to the Rewards page a couple years ago, I have been unable to get my free Peacock as a Diamond member. today I received another email with subject: Still unclaimed: Your Peacock Premium perk 🦚 however, when I click the link, the offer is still not there. I trie

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Hello user_gvyum7 thank you so much for adding your voice to the conversation here on our Xfinity Forums! For any upcoming channel lineup changes, we have available our Programming Changes page that lists these changes for those affected( this espec

XfinityAlfonso

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5 hours ago

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Removing a channel from my lineup without notification

On March 3, 2026 I was able to watch the Cowboy Channel on channel 1066. I have been watching this channel since last fall. On March 4, 2026 when I spoke in to my Xfinity remote and said "Cowboy Channel", it took me to channel 1067 (NOT the Cowboy Channel). I tried entering channel 1066 directly fro

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user_cf3vpf Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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6 hours ago

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End service

I need to cancel or end my current service.

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We can make sure that the bootfile is updated @GeneralCuster Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page.&nb

XfinityAbby

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6 hours ago

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Re:Firmware for Hitron Coda56

I'm looking to get my new Coda56 on the latest firmware, please advise on how this is done as rebooting etc. did not initiate one. Unable to login to get levels.

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That sounds right to me, bootfile updated. I can't login locally or remotely to even see what firmware it's on. I only know it's blocked until you're on a certain higher version. Do you see my predicament?

GeneralCuster

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6 hours ago

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Re:Firmware for Hitron Coda56

I'm looking to get my new Coda56 on the latest firmware, please advise on how this is done as rebooting etc. did not initiate one. Unable to login to get levels.

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Thank you. I just send the direct message.

user_lrw9aa

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6 hours ago

to the conversation:

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I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.

As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w

Question

Hello shook1221@gmail.com, I would be happy to look into your account for you, and try to get the mobile information corrected. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the

XfinityJeffB

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6 hours ago

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BYOD

So my phone under device isn't showing the correct device. If I wanted to trade it in with Xfinity it won't let me with the wrong device showing under my account. Is there a way to fix this?

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End service

I need to cancel or end my current service.

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Customer Service

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