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Thank you for this information but the information provided provides the full answer. I see that I can upgrade to Premium Plus but will I be paying the full price or a prorated price? Would I need to process the request to see what happens? The site
Streaming Service Upgrade
I currently have Peacock Premium through Xfinity for free through a promotion. If I wanted to upgrade to the Peacock Premium Plus Subscription, would I pay the difference in the plans or the full $16.99?
Question
Hello @Lelang, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Disney+, Hulu Bundle overview and let us know what part of the process you're running into issues
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
user_u4oujy, hello there and thanks for joining in our our community. We can definitely assist you with your concern. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I ca
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, I am a former Xfinity Internet customer who canceled service over a year ago. My Core Issue: My Peacock Premium account is still internally linked to my old, canceled Xfinity account, preventing me from changing my payment method or activating a new third-party bundle (Ap
Question
Greetings, user_yncvu1! We appreciate you reaching out to our XFINITY Community forum regarding your printed label concerns. Not to worry, you have reached the right team to assist you today! Are you currently receiving an error when you attempt to
How to get Return label
Want to print return label. Won't print. Need to return unused equipment upgrade
Question
Thank you for your time today, @user_529787 If you're using a Xfinity Modem have you tried to disable Xfinity Advance Security?-Richard
spam filter upstream?
I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho
Question
@user_rd0uxz @XfinityRaul Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfin
Issues with peacock premium
I'm trying to activate the complimentary peacock premium subscription but I'm getting the "your xfinity account is already linked to another Peacock account." error. I only have one peacock account, associated with the same email address as my xfinity account.
Question
@XfinityJorge Yeah i just canceled my service, Honestly your customer service ranks right there alongside whatever they have in prison. Its a sad excuse for customer support and whoever decided to run with it should be fired and publicly shamed.
Service
I scheduled a service for my coaxial plug, Technician never came, When i called about it the robot claimed i never had an appointment (Even though i have emails and text messages regarding it) And refuses to connect me to a human it just immediately hangs up on me after speaking its first line. What
Question
Well, I do not have any filters and it doesn’t show in my spam. I don’t know what the address is because it is rejected by the server (you) so can you look in your system and give me a better answer? Can’t white list it if I don’t have the address.
spam filter upstream?
I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho
Question
@user_ok0u0a please share how they fixed the problem cause I’m encountering the same exact problem. I’ve tried online support, I’ve tried changing my email, they’ve tried resending the link, I’ve tried everything and nothing works 😭
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
user_7absh3 Most of the time, your Xfinity ID is set up during your order process since a login is needed for your approval. If you placed an order and received a confirmation email, that Xfinity ID would remain active for you to use going forward. I
New account
I just opened a new account and started a new service and have a question about my new service. I would like to direct message an employee since it contains sensitive information.
Question
Hello Xfinity Support Team, I am a former Xfinity Internet customer who canceled service over a year ago. My Core Issue: My Peacock Premium account is still internally linked to my old, canceled Xfinity account, preventing me from changing my payment
Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)
Hello Xfinity Support Team, I am a former Xfinity Internet customer who canceled service over a year ago. My Core Issue: My Peacock Premium account is still internally linked to my old, canceled Xfinity account, preventing me from changing my payment method or activating a new third-party bundle (Ap
Question
roy_j, hello there and thanks for reaching out! I completely understand as that's a great question. For more information regarding your concern, follow this link here to find out more information. Upgrade to Peacock Premium Plus.
Streaming Service Upgrade
I currently have Peacock Premium through Xfinity for free through a promotion. If I wanted to upgrade to the Peacock Premium Plus Subscription, would I pay the difference in the plans or the full $16.99?
Question
@user_nz3s1a Thanks for posting to the forum. For payment arrangements, it's best to work with a phone agent, as they are trained and certified to handle payment or payment arrangements. Payments or arrangements are not processed here on the forum. C
FILING COMPLAINT
I have now made multiple payment arrangements and none of them are going through. One on the app and two with people on the phone. Internet service has been off all
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user_jkzfhr Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
customer service
I have appt tomorrow to have some one come out, I need to r/s appt as I am sick
Question
I have a newer account and need it associated with this user I’d
New account
I just opened a new account and started a new service and have a question about my new service. I would like to direct message an employee since it contains sensitive information.
Question
Hi there. @user_ls6qjn Thank you for taking the time to reach out regarding your watch being locked to another carrier. Since it's been a few days since you last posted, we're you able to get assistance? We'll be here if you need further assistance.-
XfinityRichard
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Esim issues
I just bought a refurbished galaxy watch 5 pro. Xfinity won't activate saying that the watch is locked to another carrier. Yet when I went to imei checker on the web it shows as unlocked
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