Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (443.2K)
Unable to get my Xfinity streaming app I only get my purchases I have it on my phone and I have tried to transfer it to my TV but it doesn'
Trouble with my Xfinity app it only shows my purchases and that's it
Question
•
Xfinity Stream App
CUSTOMER SERVICE
Why is the customer service so bad? I moved almost a week ago and transferring my service to my house has been a nightmare (Still no connectivity). I work from home so just imagine the communication I’m receiving from my management team right now. Next step Verizon Fios???????????
Question
•
Customer Service
Hi, I started this conversation about a month ago. Unfortunately the helpful support staff were limited in what they could offer, perhaps because I was still on contract. (Or maybe it'll still be limited regardless, we don't know yet). T
Options for contract renewal, for internet + TV? Must keep my Cablecard option active.
Hello, I'd like to talk about renewal options for my internet+TV plan. I'm almost up with my yearly contract, and I'm looking for deals to keep my costs low. VERY IMPORTANT: I must keep my existing Cablecard option active. I'll also want to change my TV channel plan to "Sports & News TV". Can someon
Question
Wrong rewards tier
I recently upgraded my Internet to fiber, and in doing so it reset my rewards tier from diamond to gold and the rewards site says I've only been a customer since 2026, even though my account home page shows rewards as diamond. There was no interruption in service -- it went right from the slower spe
Question
•
Customer Service
iOS issues
I have an account but because I chose not to upgrade iOS 17 it’s not allowing me access to my account because it’s insinuating that the Xfinity mobile app needs to upgraded first. And because I don’t have my account confirmed I have no internet connection to upgrade the app or my iOS update can some
Question
•
Getting Started
Double billing?
Recently switched from Triple Play to a more useful plan (cable, streaming and wifi). I received a message that the Triple Play account was cancelled but I'm still being billed for both accounts. How is this happening and how can it be corrected? Thanks.
Question
•
Billing
@user_4h68mq I received an email from: Xfinity, stating my acceptance is mandatory. My internet service will be disconnected if I don’t respond with 3 to 5 business days. It shows a banner implying it’s Xfinity. I don’
I received an email from: Xf‘n‘tiy, stating my acceptance is mandatory. My internet service will be disconnected if I don’t respond with 3 to 5 business days. It shows a banner implying it’s Xfinity. I don’t trust it. Is it a valid email?
Question
@user_y8svc6 The only other possibility is there is a spam filter set up. You can manage those following the steps outlined here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience If that doesn't work and you b
Whitelist A Domain
Hello, Any emails from our HOA is going into the spam folder. I have added their email address to my address book. I have selected "not spam " multiple times and the emails are still going into the spam folder. I need for Xfinity to whitelist the following domain @ascenthoa.com
Question
please dispatch a tech to my house. i would be more than happy to pay
CTDI CMTX Connected
I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!
Question
user_c64bjr We would have to dispatch a technician in order to have the filter installed and may result in a $100.00 technician fee. If you have a Xfinity Gateway you can try disabling MoCA in Admin Tool.
CTDI CMTX Connected
I just set up my new wifi and my app is telling me "5 devices are connected" they are all called CTDI CMTX. please fix this!!
Question
@mikelg Thunderbird email program also has a calendar feature. If you set up you @comcast.net email there, you can add your email invites to the calendar.
how to link a calendar to my comcast email account
How do I link a calendar to my comcast email account, so that when I receive a calendar invite via email it actually goes somewhere when I accept it?
Question
Correct. But I have discovered something interesting. In my passwords app the password for my new account is my email address instead of the password I entered when I created the account and I am unable to change it 🤔
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
Question
Why does it ask for TV location?
It is asking for TV location and saying that we need to sign into third party site. It doesn't go to any channel that we say or press on keypad. It's not responding to any buttons that we press.
Question
•
Channels and Programming
@JR63 Once again, it's not legit. Same as above.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
Question
@user_vug2ay I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later."
Help changing my password
I keep trying to change my password and I go through a bunch of steps, but then xfinity displays a page that says "Hmm, the page didn't load correctly" and then "Try refreshing the page, if the problem persists, try again later." Well I tried later, same results. That was last night. I thoight may "
Question

Accepted Solution
@DalesNow Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll ke
Again
commented
10 hours ago
to the conversation:
0
1
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
Question