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@user_413c82 Hi there! Thanks for using our Forums and for taking the time to write us. I am happy to work with you and look into the account to make sure we resolve the redemption issues. To get started can you send us a DM with your complete name a

XfinityJorge

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2 hours ago

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Can't get Diamond Perks.

I clicked from 3 laptops, and 2 cellphones and I got an error message. I am a Diamond member and your app/webpage has errors on it. It's not on my end, it happening to 3 laptops and 2 cellphones. If it is on my end, I am connected to your network. This happens every time I try to redeem, what will t

Question

I accidently. deleted m y inbox, can you help me restore them? If the messages are not in the Trash folder, check "Recover Deleted Items". Messages deleted from the Trash folder are moved to the hidden Recovery folder and are kept there for 30

BruceW

 commented 

3 hours ago

 to the conversation: 

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DELETE

I accidently. deleted m y inbox, can you help me restore them?

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I'm not entirely sure how to do that. I spent some time trying to find a way to even view my bill on the website but I can't

user_4xx71g

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3 hours ago

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When I try to change the billing date, it tells me something went wrong. Why?

I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...

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Are you actually experiencing any connectivity / speed / dropout problems, or just focusing on the errors ? Not having any uncorrectable is a good thing !

EG

 commented 

3 hours ago

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Correctable modem errors.

My CM500-100NAS coaxial cable modem has many correctable errors, and no uncorrectable errors. What do I do about the coaxial cable modem's many correctable errors?

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Store mobile stock

Do the stores keep phones in stock and how can I check with them before driving all over?

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Devices

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Since change over nothing works Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when you try to acce

BruceW

 commented 

3 hours ago

 to the conversation: 

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How the heck do you logon to email

Since change over nothing works

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I appreciate the service that MAtt gave me on 6-18. HE was empathetic,knowledgeable and very personable. iT was a pleasure to talk to him I wil give a 10

user_ot2ufj

 commented 

3 hours ago

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Excellent customer service - Shekar

Just wanted to recognize Shekar (Xfinity chat agent) who delivered outstanding customer service to me today. I had returned a rental modem and wanted to see this reflected in my bill statement. He not only got that done but also clarified my current plan, its terms, and expiration. He also had the p

Question

This problem should not bear wholly on Xfinity. It is a federal issue where the NFL has far over reached in the name of greed. That is where this problem must be addressed and solved. I would penalize the NFL for creating this outrageous circumstance

Beau7777

 replied 

3 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question

baker409 Good afternoon! Thank you for taking the time to reach out to our Xfinity Forums Team for assistance with your Paramount+Showtime subscription. I can see how this would be confusing. There was a rebranding a couple of years ago to combine th

XfinityKassie

 replied 

3 hours ago

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Paramount+

Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.

Question

@user_8w4ql7 The downstream power is on the low / weak side (out of spec on many channels, especially the OFDM channel 34, which is WAY out of spec), and it may be intermittently fluctuating even lower. That can cause random disconnects, spontaneou

EG

 commented 

3 hours ago

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Weird internet outages for the past 6 weeks or so

Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202

Question

Greetings @user_7gx4wh,Thanks for taking the time to visit our community forums support page! We know how complicated the moving process can be, and we are here to make that as smooth as possible for you. In order to help you with this transition we'

XfinityJustinM

 commented 

3 hours ago

 to the conversation: 

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Transfer service

I want to transfer service e to a new address

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The loss of internet service is not an inconvenience; it has resulted in a direct disruption to my ability to work, which carries real financial and professional consequences. The current framing of this issue as a routine outage with a nominal daily

user_a18b30

 replied 

3 hours ago

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No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t

Question

Where do I log into my email Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when you try to access emai

BruceW

 commented 

3 hours ago

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Email

Where do I log into my email

Question

Dayi_M That is great to hear! Thank you for letting us know. If you experience any other issues, please don't hesitate to reach out as needed.

XfinityBenjaminM

 replied 

3 hours ago

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Only House In Área With An Outage

"Due to the outage in your area I'm unable to get you to an agent or troubleshoot." As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue d

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

3 hours ago

 to the conversation: 

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Transfer service

I want to transfer service e to a new address

Question

Can't get Diamond Perks.

I clicked from 3 laptops, and 2 cellphones and I got an error message. I am a Diamond member and your app/webpage has errors on it. It's not on my end, it happening to 3 laptops and 2 cellphones. If it is on my end, I am connected to your network. This happens every time I try to redeem, what will t

Question

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Getting Started

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Thank you for reaching back out. The issue was resolved shortly after uploading this post to the Forum.

Dayi_M

 replied 

3 hours ago

 to the conversation: 

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Only House In Área With An Outage

"Due to the outage in your area I'm unable to get you to an agent or troubleshoot." As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue d

Question

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I use Outlook and have two emails in my Outlook app on PC. I self-migrated from Comcast (Xfinity) to Yahoo. My saved contacts in Outlook disappeared that were in my Comcast email address book. Also, the Outlook address book is now connected to my oth

user_mp6ki5

 commented 

3 hours ago

 to the conversation: 

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all recent contacts missing after migrating to yahoo

Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha

Question

Hi there @kanno you can sign in to your email athttps://www.xfinity.com/email

XfinityJoe

 commented 

3 hours ago

 to the conversation: 

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manage email

where is my email? i am looking on your website

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Please advise when I may expect a call.

user_okvn9d

 commented 

3 hours ago

 to the conversation: 

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Accessing my gateway with an older computer

I have a Toshiba Satellite C855 S5347 laptop that for some reason can no longer access my gateway. About five years ago, this laptop worked just fine with this same gateway. However, two unfortunate events appear to have happened on your side. First, the gateway's admin tool is no longer accessible

Question

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