Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me

I'm moving and have set up move of service one day ahead of schedule. I need to change that date to the correct one so that my current service doesn't shut off here while I still need it. The assistant is of absolutely no help. How do I make this happen?

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

I am a Vietnam veteran living on social security with a plethora of health problems including prostate cancer, COPD and a heart condition. Customer support along with the low life that answered these complaints are completely aware of this. They have been contacted by my oncologist and my veteran se

I was issued a refund via a debit card and the card has expired. I would like a new one please, or a check for the refund amount.

I signed up for service and got the self install kit. When I tried to install, I had to contact customer service cause we could not get a signal. They scheduled and sent out a tech. The tech determined that there was no active signal to the house. And thought that the line to the house might’ve gott

I own a rental house that is currently empty. The address of the actual property has changed. I have paperwork from the county documenting the change. USPS and the power company recognize the new address, but Xfinity does not. I cannot find a way to speak to a human on the phone. How can I change th

I decided to trade in my devices back in late November to take advantage of the $1100 trade-in offer. I shipped the devices back Via the labels provided to me by Xfinity Mobile through the United States Postal Service. I was able to track that those devices were delivered on December 16. After a wee

When I try to activate it, I just get ``` Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later.``` Trying again later does not help. Also the automated support chat is very bad, cannot help, cannot route to a person

Auto fill put in my sister account for her peacock account instead of adding mine. How can I change account to mine

I need to change my credit card on auto pay

Contacting since June 2025 for every month for high bills which can’t be afforded. Everytime representative made fake promises but right after that every month got the same bill. Every time representative told me I have enrolled you in new plan and you will get $50 bill but getting $78ish bill every

I was overcharged by over $300 over several months after I moved my services to my new address. It seems only my internet was moved and my mobile services were not, so I was overcharged $25 per lines (I had 2, so $50 per month). I contacted xfinity mobile as soon as I noticed and the agent assured m