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Can Never get a new phone after being a customer for 2 years
I've tried for the past 6 months to try to get a new Samsung phone but keep being told about credit through Xfinity I both have Internet and mobile service I pay over $200 a month and can't get a new phone but I can leave Xfinity right now and go to Verizon and get a brand new Samsung Galaxy s26 Ult
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Customer Service
user_eovbzl - Hello, and welcome to the Xfinity Forums—thank you for reaching out for help with your TV service. I’m sorry to hear you’re having trouble, and I’m glad you’re here so we can look into this together. Could
Tring to upload Tv streaming
I am trying to load my TV Streaming but having nothing but trouble
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Tring to upload Tv streaming
I am trying to load my TV Streaming but having nothing but trouble
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Sign-In and Account Management
user_3b6kdu, Thanks for posting on our XFINITY Community forum. We would be more than happy to assist you with your service adjustment concerns. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Commun
Multiple outages this month
We had outages during april on the 9-10, 16, 17, 18 and 29. The service during April was horrendous and even when it was up, it was sub par. I attempted to get a credit for the outages and was only allowed to get credit for the 9th and the 16th, and then it said that my account had reached the limit
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are we going to be able to authenticate on braves.tv using xfinity credentials like spectrum, cox, directtv, etc?
Atlanta Braves
I have access to channel 1254 on Comcast and can watch game live from home. However, I cannot DVR the game nor access the game when I am out of my home network. I have plenty of DVR space, have reset our connection, and have been able to access all other channels outside of my home network. I was on
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Thank you for confirming. I admit I do not understand why an ISP would not provide an email as part of internet service. However I have seen many providers push email off to a third party like YAHOO. I would like to provide feedback to o
New customer, very angry, support continues to fail at every step does not listen and can't fix simple issue, why am I a customer?
I have been trying to love Xfinity as a new user. Two months into my service every single step of the way has been nothing but headache and pain. I must have spent more than 10-12 hours fighting the IVR system or trying to explain in clear terms all of my various problems. I wish Xfinity paid me for
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Okay thank you. My promotion end date is a few weeks out farther than I thought so I’m going to wait a bit longer.
Promotion Ending
My promotion is ending and would like to connect with someone about my options.
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user_vac49o We can help you with your BritBox concerns today. Are you currently seeing an error code or message? Are any other channels/programs having similar issues?
BritBox
When I try to access BritBox, the logo comes on, and then after a few minutes, it goes to a black blank screen. We have the supreme package of BritBox And unable to access content. We had the basic package for BritBox and then bought the supreme package so we can watch shows even when they’re not av
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GRBU2 It is still a valid way to reach out for help, but as a default, we would help as much as we can in public as much as possible. With that, if you would like help in private, if there are no offers you liked after reviewing the link I provided,
Promotion Ending
My promotion is ending and would like to connect with someone about my options.
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user_edwr9i Yes, you would get a new account number if you moved to a new location, but everything would stay the same as long as the options we still have. We copy the old account information for you, the plan (if still available), and the equipment
Xfinity is the worst internet provider
My account has been suspended after Xfinity has been denying my contact request and is expecting me to pay the full balance as a loyal customer for years. I suggest you do not join Xfinity as they will leave you hopeless and without any Internet.
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Multiple outages this month
We had outages during april on the 9-10, 16, 17, 18 and 29. The service during April was horrendous and even when it was up, it was sub par. I attempted to get a credit for the outages and was only allowed to get credit for the 9th and the 16th, and then it said that my account had reached the limit
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Billing
user_e4tazx, hello there and thanks for reaching out. I understand how frustrating it is to be without NBC, especially with the NBA playoffs underway and the Kentucky Derby coming up. We’re actively working to resolve the programming issue as q
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_84qszo, Please do not share private information through public forums. We ask that you please send us a direct message by following the steps listed above for further assistance with your request.
Add spouse to billing
I would like to add my spouses name to my bill so both names are listed.
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The network problem has been fixed
Network Problem
I'm unable to receive MMS text messages from iPhones on my Samsung Galaxy 24+ as of about 5 days ago. There is a problem on the network, not with the phones themselves.
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Same here, just stopped working. You would think with the amount we pay monthly they could make this work. I wish they would just bring back the app.
fikigoat
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8 hours ago
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Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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