Xfinity Community Forum

Totally our pleasure. I am glad to hear that was taken care of. If you have any other questions in the future, we are happy to answer them from here for you.

XfinityJohnG

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3 hours ago

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Trade in lost by XFINITY and won’t credit account

I sent in 2 IPhone trade ins for the free iPhone 17 pro promotion. Both lines stated the upgrade was complete but only one credited. Started this ordeal on October 14th and it’s now March 6th. Xfinity just recently changed their answers to me that they never received it and is now past the claim win

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Userrrr44 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppo

XfinityVictor

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3 hours ago

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I’m so deeply disappointed and disturbed

I canceled my services tonight at 4:26PM. The lady communicated to me that I would receive a call to retain me as a customer and to answer the call. she during the call seemed to be I knowledgeable and very confusing in her choice of words, but fine. I then receive a call from a Kevin from the loyal

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Same here- app works on iPad but on one TV won’t load. Uninstalled and reinstalled the app and still just get the 3 dots.

user_1mo19v

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3 hours ago

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Xfinity Stream Stopped working on Apple TV

Xfinity Stream app used to work on Apple TV but now it crashes on two Apple TVs immediately after signing in. Works fine on iPhone and iPad. I tried deleted and reloading the app and restarting the Apple TV. I heard I need an account refresh. Is that so?

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@user_igy96a Thanks for adding to the thread and letting us know. We can help. Which box are you using to access the app? Use the list here https://www.xfinity.com/support/articles/x1-hub-vs-companion-box if you don't remember.

XfinityBenny

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3 hours ago

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SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

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Same issue here...looks like problem is back

user_439ec7

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3 hours ago

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Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

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Hey @TurkFactor, Thank you for visiting our official Xfinity Forums Community support page. We appreciate your interest in the recently announced Detroit SportsNet channel. We regularly review our programming and sometimes make changes to ensure we'r

XfinityDemitrius

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3 hours ago

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DSEN The New Detroit Sports Network Xfinity Channel Number

When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today

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My 4 Samsung smart TVs are getting the streaming error message TVAPP-00148. As a result I can’t watch either live tv or recordings.

My 4 Samsung smart TVs are getting the streaming error message TVAPP-00148. As a result I can watch either live tv or recordings on my Samsung TVs, only on my Xfinity Stream mobile devices. What is Xfinity doing to fix this issue that just started today?

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Xfinity Stream Website

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@djlrest why can't I sign into my email on xfinity for comcast.net when this past week I could, what is wrong? You'll need to give us more details. Are you getting any error messages? Have you cleared your cache and cookies?

Again

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3 hours ago

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email

why can't I sign into my email on xfinity for comcast.net when this past week I could, what is wrong?

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Same issue here, can’t load channels, same error message on Samsung

user_7k64zr

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3 hours ago

to the conversation:

Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

Question

Good evening @user_t0olsx and thank you for reaching out on our Community Forums to report your service issues, we appreciate it. I'm sorry to hear that your internet has been spotty and you have had frequent interruptions, I can imagine your frustra

XfinityAlyssaA

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3 hours ago

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Poor Service at [Edited-Personal Identifiable Information]

Please -- can someone come out and fix the issues we have been experiencing for weeks now? Spotty internet and constant interruption of service. Also, may I please receive a claim form for reimbursement of expenses incurred for cell phone over data usage, as a result of having to use my mobile hotsp

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Hello user_i6l5lo, thank you for joining us in our Xfinity Community forums, we are happy to assist you. We will need a little more information. Do you have a modem and router? Are you wanting to know if the particular model you have is compatible? &

XfinityJeffB

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3 hours ago

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Troubleshooting

My router will it connect to the internet

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Detroit Sportnet

What is the channel number?

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Channels and Programming

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@user_zrtrpd Thanks for reaching out to us regarding your streaming services. I do apologize for any inconvenience this may have caused you. I would be more than happy to assist you today. What streaming apps are you having difficulties a

XfinityCarolyn

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3 hours ago

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Xfinity is awful

I had trouble using my streaming services and was told that I needed an equipment upgrade. So through customer service I ordered two TV boxes and a modem. After 10 days I called back and found out that order was never placed. So I made another order for the exact same equipment. That order also was

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Missing channels

I recently switched my home phone line to a cell phone, keeping the same number. After executing this at my local store, I have now lost most of my cable tv channels. I have called support twice with no resolution and attempted live chat several times again with no resolution. At this point I’m read

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X1

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I’m so deeply disappointed and disturbed

I canceled my services tonight at 4:26PM. The lady communicated to me that I would receive a call to retain me as a customer and to answer the call. she during the call seemed to be I knowledgeable and very confusing in her choice of words, but fine. I then receive a call from a Kevin from the loyal

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Customer Service

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Same. Two Samsung and one LG. I can’t get past the home screen.

user_vevmir

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3 hours ago

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tvapp 00148

App not working. Reinstalled twice. Reset router and tv. Not working

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Apple Mail Login

I am supporting my parents, who have used Apple Mail to access their Xfinity Mail. They lease a modem from Xfinity and just got a replacement. I am no longer to login for them through Apple Mail, neither on their machine nor mine. The error message is "unable to verify account name or password". Tro

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Getting Started

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Troubleshooting

My router will it connect to the internet

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Customer Service

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I'm having the same issue - 60614 - did all steps outlined + modem restart. Works fine on all other Mac devices.

user_r85iyk

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3 hours ago

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Xfinity Stream Stopped working on Apple TV

Xfinity Stream app used to work on Apple TV but now it crashes on two Apple TVs immediately after signing in. Works fine on iPhone and iPad. I tried deleted and reloading the app and restarting the Apple TV. I heard I need an account refresh. Is that so?

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I'm having the spinning wheel when I try and go to live TV or any other streaming show - same equipment, did the log out, restarted equipment, then deleted and reinstalled the app - logged back in - spinning wheel again. Restarted my modem - same is

user_r85iyk

commented

3 hours ago

to the conversation:

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Xfinity Stream Stopped working on Apple TV

Xfinity Stream app used to work on Apple TV but now it crashes on two Apple TVs immediately after signing in. Works fine on iPhone and iPad. I tried deleted and reloading the app and restarting the Apple TV. I heard I need an account refresh. Is that so?

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