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@user_2u2aik Wonderful! We'll mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Lack of responsibility
We were having internet problems. We called and someone came on Saturday 9/5. The person installed a cable and left it all around the backyard, unburied. He said that some will come to fix it and left. We called and talked to a supervisor named Dean. He said that a technician will come on Monday 9/7
Question
I will set a reminder to follow up with you in exactly 5-days. I do hope everything goes as planned, I will speak with you soon. Have a good evening.
Unauthorized payments
We recently had an issue last month with an autopay where we had paid the bill then when autopay when through it took the amount again. We got that refunded and removed autopay to prevent this issue again. A payment was pulled today that we didn’t authorize, we don’t have autopay on and when I call
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The supervisor I talked to said it should be back in my account within 5 days but we shall see.
Unauthorized payments
We recently had an issue last month with an autopay where we had paid the bill then when autopay when through it took the amount again. We got that refunded and removed autopay to prevent this issue again. A payment was pulled today that we didn’t authorize, we don’t have autopay on and when I call
Question
Xfinity call guard
I have xfinity call guard included with my plan but it's not working
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Plan
Range extender
I’ve recently installed Xfinity modem/router for streaming. The modem/router is approximately 50+’ from my smart tv. My tv has began constantly buffering during programming and was suggested I get a range extender due to the reduction in 5g strength at this distance. I went to Xfinity store to buy o
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Getting Started
user_sshyxu Oh wow, thank you for the additional information! Please send us a direct message, so we can check on the status of this job for you. To send a "Direct Message" message: • Click "Sign In" if necessary&bull
Unburied Comcast Cable from Street to House
It has been 3 months since the Comcast Tech installed the fiber optic cable from teh street to the house. I was promised that the cable would be burried within 2 weeks. It has not been burried. It is a tripping hazard and an issue when cutting and maintaining the lawn. Is there someone I can contct
Question
Hey there, @LP1973, thanks for reaching out through Xfinity Forums regarding your box being relocated. We would be happy to help with getting this request submitted. Can you please send us a direct message with your full name and your full address? &
Communications box
Hello, We have a BASE home back up battery being installed soon but they are requiring that the communication box (internet) be relocated. How do I get this arranged with XFinity? [Edited: "Personal Information"]
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Lower-cost internet plans
I want to review lower-cost internet plans for my account in writing before making any changes. I am currently paying $154.66/month for Gigabit X2 + xFi Complete and would like written pricing for 300 Mbps, 500 Mbps, and 1 Gig options, including total monthly cost, upload speed, unlimited-data terms
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Your Home Network
Xfinity call guard
Xfinity guard is included in my plan and any time I open the app it says it's not included with your plan
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Plan
I spent a long, unsatisfying, time on the phone with Comcast support. The agent checked my email status with Comcast and claimed that it must be Gmail's fault -- even though some of my delayed messages have been from domains other than gmail.com. He
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Yes, the problem was fixed, thank you very much
Lack of responsibility
We were having internet problems. We called and someone came on Saturday 9/5. The person installed a cable and left it all around the backyard, unburied. He said that some will come to fix it and left. We called and talked to a supervisor named Dean. He said that a technician will come on Monday 9/7
Question
Billing Discrepency
Two months ago I changed plans. I was told the new plan would be $60 a month. I am currently being charged $70 per month. I saved the chat transcript because I was worried this would happen. I tried calling support but they were less than helpful. Curious if there's any other way to escalate this. I
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Billing
Xfinity Support
I want to cancel all my services with Xfinity. I went to the store to cancel and was told I needed to call. Then was told I needed to schedule a call back. Tried to do it through chat and got the same message. The earliest call back is 5 days out. This is totally unethical, and costing me extra mone
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Billing
Yes the utilities were marked (10 weeks ago) but Comcast never came to bury the cable. The paint is long gone now. The underground utilities would need to be remarked.
Unburied Comcast Cable from Street to House
It has been 3 months since the Comcast Tech installed the fiber optic cable from teh street to the house. I was promised that the cable would be burried within 2 weeks. It has not been burried. It is a tripping hazard and an issue when cutting and maintaining the lawn. Is there someone I can contct
Question
cablecard is not reading
I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account. The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not availabl
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Non-X1 Service
@user_qeixis I have been receiving the same message on some emails sent to my mom at her e-mail address (mine gmail, hers Xfinity) in recent days.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
Question
Thanks for reaching out, and I apologize that this thread didn't receive a reply sooner while the game was happening. When multiple games kick off at the exact same time, the network utilizes temporary "Extra Football Game Channels" to air them all s
Why is uw football game not showing on big10 network in seattle?
I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai
Question
Hello @user_21j114 , and thank you for being a valued Xfinity customer since 2020. I completely understand your concern regarding the increase in your monthly bill after your promotional discount ended. We'd be happy to review your account and see wh
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Billing Inquiry -- Promotion Renewal for 1 Gig Internet
Hello, My 12-month promotional discount expired on September 13, causing my monthly rate to jump from $51.05 to $101.05. A 100% price increase is outside my monthly budget. I have been a customer since 2020 (Platinum Rewards member) and want to remain with Xfinity. However, local competitors like AT
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