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NOW Internet Cancel Error: Something unexpected happened
I keep trying to cancel before activation and get a $30 refund but the confirm button keeps giving me the same “Something unexpected happened. Please try again” error code no matter what browser, device, or incognito tab is used. PLEASE cancel this plan for me and confirm the refund! Thank you
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Customer Service
@user_1i3en9 No. I had multiple, wonderful field techs out. I spent years in the web hosting business, so I have an understanding of how web traffic works. That's not what the field techs do or specialize in. And truly, the techs that came out were
Packet Loss, Jitter & Latency Issues
We are in a part of Baltimore County that just had Xfinity infrastructure installed. We jumped at the chance to get high-speed internet installed in our home and signed up for 1G service for 5 years. It's brand new provisioned EPON. It's proved to be terribly unreliable. We work from home and can ba
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Service Internet out for two days
I already disconnected the modem and reconnected still not working I want a service tech
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Customer Service
MoCA connected to Xfinity XB7 router kills my wired connection to my Windows 11 PC
Hi - My Xfinity gateway/router is in my home office upstairs, and the Xfinity extenders I have in other rooms of the house work intermittently, so I decided to set up MoCA to connect my smart TVs for streaming and my laptop in the kitchen. The MoCA devices are ScreenBeam model ECB66250. I set up the
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Your Home Network
Return item loss receipt
I return your equipment through UPS around the beginning of September 2026 and I’ve lost the receipt and Xfinity is saying that I still have the equipment. Could you please verify that I sent the equipment?
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Customer Service
@user_1i3en9 I had techs out. They were field techs. Sadly I don't think the field techs don't really understand how the network routing works. Nothing changed. Teams is workable. I've just about ditched Zoom. It's way too picky the way our Xfinity
Packet Loss, Jitter & Latency Issues
We are in a part of Baltimore County that just had Xfinity infrastructure installed. We jumped at the chance to get high-speed internet installed in our home and signed up for 1G service for 5 years. It's brand new provisioned EPON. It's proved to be terribly unreliable. We work from home and can ba
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Why was this marked private all of a sudden and my other post closed out?
What do you have to do to get Comcast/xfinity to do anything correctly?
Huge billeg problems with our account that is definetly on COmcast end, and reps and supervisors just want to give the run around, and fix nothing. How do we get Comcast to be accountable for their and their reepresenatatives [Edited: "Inappropriate Language"] that directly affect our account, check
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What do you have to do to get Comcast/xfinity to do anything correctly?
Huge billeg problems with our account that is definetly on COmcast end, and reps and supervisors just want to give the run around, and fix nothing. How do we get Comcast to be accountable for their and their reepresenatatives [Edited: "Inappropriate Language"] that directly affect our account, check
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Billing
Are you working on getting a deal done with the Minnesota Wild?
Why am I paying a regional sports fee when I can't even watch any regional sports? This sounds like it could be a lawsuit.
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Xfinity Compliments
Is there any update on this? I have the same setup and the exact issue. I have a technician scheduled to come out tomorrow, but reading this thread, I don't have much hope that they will be able to fix the problem. Since I work from home, it is becom
Packet Loss, Jitter & Latency Issues
We are in a part of Baltimore County that just had Xfinity infrastructure installed. We jumped at the chance to get high-speed internet installed in our home and signed up for 1G service for 5 years. It's brand new provisioned EPON. It's proved to be terribly unreliable. We work from home and can ba
Question
Was this resolved? What is the status of this issue? I am experiencing the exact same problem here https://forums.xfinity.com/conversations/your-home-network/packet-loss-jitter-latency-issues/6a596535d825175830b3ee25, and I have a technician schedul
Daily Packet Loss and Jitter Causing Telephone and Video Calls to Drop
We are experiencing packet loss and high jitter every day. Telephone calls and video calls regularly drop because of it. Having already gone through Xfinity's automated troubleshooting/restart process numberous times, the problem continues. Both the online Assistant and telephone support keep direct
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My Massachusetts account to put on hold
I am trying to put my Massachusetts account on seasonal. My Florida account keeps coming up so I can’t access my Massachusetts account
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Devices and Equipment
Hi there and welcome to Comcast @user_604sap. I am sorry to hear that you are not able to set up new services at your address. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name a
Request to remove address restriction.
Hi, I need help with a service-address restriction. I am trying to establish new Xfinity residential service at my address, but the address is being blocked because of a previous Xfinity account belonging to someone else. That previous account is no longer active and the balance has already been sen
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@user_llfj55 We look forward to the update on if you can access the Stream app on a different device. It definitely will help was determine next troubleshooting steps for you.
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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@user_bs8m4r Thanks for reaching back out. Generally, your existing Xfinity On Demand purchases and Cloud DVR recordings sync automatically to your new X1 box as soon as it is fully activated. Digital purchases are tied directly to your Comcast accou
Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
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Hopefully they get this fixed
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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It used to work perfectly fine on my phone for years. I haven't tried the app on any other devices. I'll try it out and answer that question soon.
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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@user_h7yjfr Thanks for reaching out to us. We'll be happy to look into this and get this all resolved for you regarding the returned equipment. Go ahead and send us a direct message with your first and last name and complete service address to get
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Return item loss receipt
I return your equipment through UPS around the beginning of September 2026 and I’ve lost the receipt and Xfinity is saying that I still have the equipment. Could you please verify that I sent the equipment?
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