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Unable to redeem Peacock offer.
received email stating "Peacock is already yours. Claim it now at no extra cost. As a Diamond Xfinity member, you get Peacock Premium at no extra cost" - however, when I click the link I receive a message "you are not eligible to receive benefits". So am I eligible or not. 20+ year Xfinity customer.
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I also agree. I'm not always at home to check my tv for the scheduled recordings or the percentage. Please put it back the way it was!!
Unacceptable Xfinity Stream App Update (v9.0.0) – Restore Scheduled Recordings Tab & DVR Storage Percentage Immediately
As a paying Xfinity customer, I am beyond frustrated with the disaster of the new Xfinity Stream app redesign (version 9.0.0). Whoever approved this update stripped away basic, essential DVR features that we pay high monthly prices to use.Specifically, you removed: The Scheduled Recordings Tab: Ther
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Urgent: Failed Mobile Number Port – FCC Complaint Filed
I am requesting immediate escalation to Executive Customer Relations regarding a failed Xfinity Mobile activation and loss of my existing telephone number and service. I am an existing Xfinity internet customer who accepted an offer for 12 months of free Xfinity Mobile service. Before accepting, I s
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Customer Service
Unable to Activate Peacock
I am unable to activate Peacock Premium. The Xfinity portal says activation is required, but Peacock states "your Xfinity account is already linked to another Peacock account." I have checked all possible email addresses and I'm unable to find any account which is linked or showing premium. This err
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Customer Service
Request for assistance in setting up COAM for my account.
I'm going to make this as short as possible, but after finding out that Xfinity is now allowing customers with ONUs to use their own routers instead of being stuck with double NAT behind an XER10, I contacted support to get this set up on my account. Due to an entirely unrelated backend problem with
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Customer Service
Worst Nightmare Xfinity Customer Service
Just had the worst experience of my life. Had Iphone 15 Pro Max 256gb with cracked back glass. Been paying Xfinity Mobile Insurance for over 3 years since I joined. So I decided to send in for replacement via Xfinity Assurant... Worst decision I could have ever made. I was sent a Iphone 16 Plus 128g
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Getting Started
Thanks for the list - and NO THANKS to Xfinity! Are you actively trying to lose customers?
UGH!! on the updated Xfinity Stream APP: 9 needed fixes
IT'S ALMOST AS IF WHOMEVER DESIGNED THIS NEW VERSION HAD NEVER EVEN SEEN THE OLD VERSION AND NEVER EVEN ASKED A SINGLE PERSON TO TRY THE NEW VERSION AND GIVE SOME FEEDBACK. CRAZY. I'm sure I'll discover more... but here, off the top of my head are 9: 1. FAVORITES LIST IS GONE. Obviously, restore thi
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They're trying to save $$ pure and simple!
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Thanks for bringing this to our attention. I understand your frustration, and this is not the experience we want our customers to have. I would be more than happy to review the account and assist with a resolution. Please send us a direct message wit
login won’t work locked out
the app for xfinity asked for log in agian and not i can’t get in on my ipad, newest ios and reset back to factory settings. my iphone works nothing else will for xfinity works on my ipad. i can log into the app it keeps asking for my log in name over and over again. don’t know what to do. it says n
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Xfinity Mobile - Worst Nightmare Customer Service
Just had the worst experience of my life. Had Iphone 15 Pro Max 256gb with cracked back glass. Been paying Xfinity Mobile Insurance for over 3 years since I joined. So I decided to send in for replacement via Xfinity Assurant... Worst decision I could have ever made. I was sent a Iphone 16 Plus 128g
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Devices
I don't stream don't have that need. But, I, as a test, watched the last (most recent) episodes of The Voice both live & my recordings and both worked fine. So, going back to my thought it has something to do w/a recording being held before being
NBC AGT & The Voice Sound randomly disappears in recordings.
Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.
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Bring back ALL the good/useful features that were removed:- favorite channels; scheduled programs; 30 sec ff; skip commercials; etc.
Bring back Favorite Channels in App
The new Xfinity App doesn’t have the option to see your favorite channels anymore! Please bring this feature back! I really don’t want to see all 100+ channels when in reality I watch about 20, thus had my guide to see what I wanted. Why remove this feature?
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Thanks. I understand that it is not currently in the supported list, but it was when it was installed. Additionally, in the My Equipment page of the Xfinity account, it says Your modem is optimized for the plan you selected It is oviously alr
Motorola MB7621
I got an email yesterday that says I need to replace my Motorola MB7621. It didn't say when or if Xfinity will stop official support for it, and I can't find it listed anywhere on the EOL devices list or in the list of devices with expiring certificates. How long will this modem continue to operate
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New streaming app wasn’t ready for rollout!
So many problems! No resume (restarts from beginning). screen occurred on pause and for long time on play fast forward/back. Fast forward/back is only 10s each way (was 30s/10s). Should be user configurable. Favorites gone. Missing recorded programs. Please revert back to old streaming app until the
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Xfinity Stream Website
user_i18lwg, Thank you for reaching out. Also, thank you to @EG for bringing this to our attention. I will need to dive into the account to get more details about your last billing cycle, the final charges, and any adjustment we have may have or not
The Scammiest Company I have EVER Dealt With
When I originally signed up through a 3rd party my internet bill was $10 more than it should have been. I called trying to get that resolved and was promised a call back that never happened. For the next few months I would call xfinity regularly asking for them to lower my bill, and every time I was
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It's a total disaster. Maybe I'll finally get rid of cable thx to this AWFUL app downgrade.
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings
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I totally agree with this person‘s comments. In addition, we’ve lost the filtering to HG channels only and I have not found where you can actually record a program from the update. Please go back to the previous version or fix this one to include all
XFinity Stream App Problem
Thank you for giving your customer an update to the streaming App. I pay for hundreds of channels but only watch 30 of them. They reside in my “Favorites” section of the Live TV section. This way I don’t have to memorize or write down channel numbers, or scroll endlessly to find the channel I want.
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Hi, @user_pa39cw. Thank you for choosing the Xfinity Community Forums to address your concern regarding cable work needing to be completed. Waiting that long is certainly not the experience we want for our Value Xfinity members. We'll have to take lo
Trying to get the aerial/burial cable line work completed
I have been waiting for a technician to come back to my home to complete the aerial portion of my aerial/burial cable line. The burial portion was completed weeks ago. When I attempt to AI chat I can't get anywhere? I was told a technician would be back to climb the pole, travel the line over the wa
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Thank you. I sent a copy of this post in the DM as you recommended.
user_6qgijd
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Xfinity App showing red error banner on Seasonal Convenience Plan – locked out of Port Forwarding
Hi team, I am currently away at my second home and remotely managing my primary residence, which is on an active Seasonal Convenience Plan with working internet.It took several painful tries a month ago to get the seasonal plan set up properly without shutting off my internet completely, so please d
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