Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (547.9K)
Unsubscribe from disney+
How do I unsubscribe from disney+? Chat and phone reps keep saying they did it, but I'm still being charged. I tried creating an account with disney and doing it through the website.
Question
•
Customer Service
Check on status
Hi I wanted to check the status of order #3731239298940129959 and if there’s no word I would like to cancel it
Question
•
Devices
Unsubscribe from disney+
How do I unsubscribe from disney+? Chat and phone reps keep saying they did it, but I'm still being charged. I tried creating an account with disney and doing it through the xfinity website.
Question
•
Xfinity Stream App
Thanks for posting on our community forums, user_zd9zer. I can understand your concern, especially if you were expecting your monthly rate to remain around $40 based on your previous conversation with us. We’d be happy to review the account and
Increase in bill price
I negotiated a $40 promotion year long bill with a customer service person on the phone. My bill Increased to $70 a month regardless of my negotiation. How can I correct that? It should be $40.
Question
This new app is horrible!! You can’t just look at your favorite channels in the guide. They have every category but favorites!!! This needs to be brought back. Also, when you access your recordings you can’t see them in a list by date. This should b
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
Question
Thank you for reaching out to us @blueyslori58! Seeing several recordings suddenly disappear after you’ve already rebooted everything would definitely be concerning. About how old were the movies and other recordings that disappeared? Were any
DVR recordings just disappeared
Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything. This is crazy!!
Question
Thanks for allowing me to review your account. We confirmed that your issue has been resolved. I'm happy to hear that this worked for you. Please remember that if you need anything else or if you have any other questions, feel free to author a new po
Can not pair XR15V2 remote
I have a brand new XR15V2 remote. I am unable to get the volume button and voice remote button to work. I have reset the remote with A and D buttons followed by 981. I have started the pairing process and it stalls at Scanning for Devices. WhI am also unable to generate a 3 digit pairing code.
Question
Mine didn't record Rob either in Gateway! What's up with that????
Rob Schmitt not recording on DVR
Rob Schmitt not recording on my DVR channel 1115 newsmax it’s being listed as Ed Henry who chairs at 5pm. Please fix your mess up!!
Question
Hello user_39053f, thank you for reahcing out here in our Xfinity Community forum. We're happy you're here, and happy to be of assistance. Thank you for taking the time to provide your observations and feelings following the newest stream app update.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Absolute garbage. Xfinity should be Ashamed. They’re the ones providing my Internet service, and yet their app is the worst one out of five or six on my TV. What a joke
Why is the streaming quality so poor on https://www.xfinity.com/stream/
I stream directly to my PC and streaming from the website (https://www.xfinity.com/stream/) is terrible. Constantly (and I mean constantly) buffers, looses bandwidth and quality and generally a terrible experience. Is there somewhere else I can stream live channels that I've pay for? Incidently, I s
Question
Customer Service Issues
1) called to request help with ESPN unlimited. It was not working on one of my 2 TVs. The Agent would not help me get ESPN Unlimited up and going on my second TV. He told me that I had no choice (hello You Tube) because Xfinity was one by one cutting off the service in our area unless I installed th
Question
•
Customer Service
Can't upgrade when they told me I would be able to.
They told me when I opened my account after 3 months I could upgrade, n it's been over a year and I still can't upgrade my phone. I have 2 lines on mobile (byop) and wifi and cable TV. Im a platinum member.... please help I need a phone.
Question
•
Devices
Greetings @user_ednpuf! Yes, that is absolutely correct! We offer an automatic payment and paperless billing discount to help you save on your monthly bill. When you set up automatic payments using a checking or savings account, you are eligible for
Discount for automatic bank payment
a customer representative told me that when signing up for automatic payments from a bank account that you are entitled to a discount per month can you explain that please
Question
Moved here for assistance.
Xb8 to XB10 upgrade
Hello, I currently have an XB8 gateway with Xfinity's symmetrical 2 Gig internet plan (2,000 Mbps download and upload) in ZIP code 94122. I'd like to upgrade to the XB10 WiFi 7 DOCSIS 4.0 gateway. Can you confirm whether my service address is FDX-enabled and eligible for an XB10? If so, can you arra
Question
Hello @LDNJ, and thank you for letting us know. Our team will keep an eye on this. At present, we do not have a workaround.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
Question
Need In Home Service
Hello, I need to schedule an in-home technician appointment to repair my Xfinity cable TV service. I have tried troubleshooting, but I need someone to physically come to my home and diagnose and fix the problem. Please help me schedule the earliest available appointment. I would prefer to have a tec
Question
•
X1
Moved here for assistance.
Cancellation
My equipment has been returned. I have new service I spoke to confirm this has been canceled fir over a month. They have billed again
Question
I, too, am unable to access any free content on BritBox, although Xfinity lists BritBox as "Free this Week." I hope they will fix it. It's hit or miss whether I can get the weekly "Free" channels or shows that Xfinity announces it is offering. I'll
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
Question
@EG Thank you! @user_v8gm75 We can definitely understand why this would raise some questions, especially in a rental! If you don’t have an available coax connection, please don’t worry about trying to install anything yourself. Since yo
XfinityLinda
commented
4 hours ago
to the conversation:
0
0
I rent my home and there's no coaxial plug to plug my box into for TV, etc...
Hi there xFi!!! We received our xFi box this eve, but there's no coaxial plug to plug into wall for access. It says I need to have someone come out. What will happen next??? I don't own the property, I rent, and we have no phone jack even. The building was built in 1915. K didn't ask if I had a coax
Question