Xfinity Community Forum

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Cancellation of service

I want to cancel my internet service. I no longer need it.

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Your Home Network

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user_d0b9gz Thank you for reaching out! I would recommend clearing your cache, and cookies in your web browser and then try accessing your account though the Xfinity Web Portal.

XfinityMartyR

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3 hours ago

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Says i have no acc

Went to check my account and says i dont have one

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Virtual Prepaid Card Not Working

I received an email with an Activation link for my virtual Prepaid Mastercard, but the link isn't valid. I've tried several times and on different browsers, but the same result.

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Customer Service

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I'm excited for baseball season the same as you, and with the Tigers now being moved over to the Detroit SportsNet channel, I understand not wanting to miss any games! At this time, we don't have any announcements to share regarding the network being

XfinitySeth

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3 hours ago

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comcast email account

How to contact comcast email department

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Says i have no acc

Went to check my account and says i dont have one

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Customer Service

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Motorola Modem Not Taking New Boot File And Internet Speed Stuck at 30 MBPS instead of 400 MBPS

I have a Motorola MG7540 modem, and even though I’m on a 400 Mbps plan, I consistently get no more than about 30 Mbps at home. Today, a technician informed me that my router isn’t receiving the new boot file and is stuck on an older “silver” boot file, which is causing the speed issue. Unfortunately

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Your Home Network

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Will Xfinity offer the Detroit Tigers games.

user_ganms3

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3 hours ago

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comcast email account

How to contact comcast email department

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Yea I switched to verizon and with no issues my security system is back up and running and im saving $15 a month. Getting better speeds too.

user_cm0rqm

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3 hours ago

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Blink Sync Module 2 will not connect to XB8-T

I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o

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Hello @user_dob0g8! First I'd like to apologize for the frustration and the runaround you’ve experienced over the last month. That is absolutely not the level of service we strive for, and I apologize that our previous chats didn't provide the

XfinityQuemekia

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3 hours ago

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Xfinity hanging up my calls to them

I have tried reaching xfinity customer service for a month now they hang up on me beofre getting to representatvie and they started that after i gave them bad rating on the text review they sent it seems like back lash from there part i tried fixing the issue initially through chat , i jave premium

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Thank you for posting on our community forums for assistance, user_kl9occ. We can help with your balance concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.&nbs

XfinityDilary

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3 hours ago

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Overdue bill

You guys sold my personal information to a third party. I literally messaged you guys since January 2026 about that $275.90 bill and someone in the chat said they would escalate the ticket. I never heard back so I assumed you guys fixed it. You had no right to send it to collects, this will be remed

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user_rons58 Thank you for reaching out! If the technican brought you the correct Xfinity Gateway for your internet speed tier, they should have taken the old one back with them. Do you have more than one Xfinity Gateway?

XfinityMartyR

commented

3 hours ago

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Router upgrade

Or maybe 5 months ago I upgraded my internet to Platinum. The tech came and brought a different router. He said the one I already had was not advanced enough for the higher MPS speed and that I needed to take it and return it and have it adjusted. At the same time he brought me a router that he said

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Hey there kam518! While we don't have a date available to provide as to when the area will be upgraded, you can stay in the loop by signing up for updates through our Next Generation Network Construction page!

XfinitySean

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3 hours ago

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Why is it taking so long to upgrade to Docsis 4.0?

I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they de

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new sign up

i have read several people get credit back for technician recovery fee is this possible for a new customer sign up

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Getting Started

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Overdue bill

You guys sold my personal information to a third party. I literally messaged you guys since January 2026 about that $275.90 bill and someone in the chat said they would escalate the ticket. I never heard back so I assumed you guys fixed it. You had no right to send it to collects, this will be remed

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Customer Service

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I just spoke to someone on the phone who told me it's not possible. This option isnt available. Makes no sense.

user_4f05g5

commented

3 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

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Xfinity hanging up my calls to them

I have tried reaching xfinity customer service for a month now they hang up on me beofre getting to representatvie and they started that after i gave them bad rating on the text review they sent it seems like back lash from there part i tried fixing the issue initially through chat , i jave premium

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Customer Service

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Router upgrade

Or maybe 5 months ago I upgraded my internet to Platinum. The tech came and brought a different router. He said the one I already had was not advanced enough for the higher MPS speed and that I needed to take it and return it and have it adjusted. At the same time he brought me a router that he said

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Customer Service

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I am having the same experience with this box. It's ridiculous. They know they have a problem with these boxes. I guess the plan is to keep swapping them until you get one that works.

bertclo

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4 hours ago

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how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.

how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co

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user_dazzfp Thank you for reaching out to us here with your questions! You can find instructions for connecting devices to your home network at the following link https://www.xfinity.com/support/articles/connecting-your-smartphone-or-tablet-to-your-h

XfinityBrianH

commented

4 hours ago

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Setting up a TV to my Internet

I just got a Magnavox TV and I’m trying to connect it to the Internet!

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No dial tone

Need a refresh signal

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Home Phone Service & Equipment

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