Xfinity Community Forum

@user_a7e057 @XfinityKam Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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2 hours ago

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Internet Issues

I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1

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@user_i5k8ar @XfinityJohnG Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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2 hours ago

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Issue: Slow Upload Speed on Gigabit Extra Plan with XB7

Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps. I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I'

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user_3rokcg Thanks for reaching out! Our team would be more than happy to check on the status of your location, and confirm the availability of Xfinity services to your place. Please send us a direct message. To send a "Direct Mess

XfinityMartyR

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2 hours ago

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Need Internet At Recently Registered Address

I’m a new Xfinity customer, and I’ve been trying and failing to get internet at my new apartment. Initially, I couldn’t get WiFi because my apartment is attached to and has the same address as a nail salon, but yesterday, I got my apartment officially listed as a separate address with the county so

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ship a return kit please

sdrfwerwerwere

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2 hours ago

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equipment box

I am reaching out to request assistance with replacing the small equipment box as it has been consistently cutting out. Could you please provide me with the necessary steps or guidance on how to properly make this replacement? Thank you

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Billed after canceling service

I canceled my Xfinity service 5/31 over the phone. My service turned off however, I still got billed for this month even though I canceled before the renewal. I already canceled I need this reversed and my money refunded immediately.

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Billing

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Need Internet At Recently Registered Address

I’m a new Xfinity customer, and I’ve been trying and failing to get internet at my new apartment. Initially, I couldn’t get WiFi because my apartment is attached to and has the same address as a nail salon, but yesterday, I got my apartment officially listed as a separate address with the county so

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Customer Service

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@XfinitySeth Hi there Seth, thank you for clarifying the situation. I now understand that the MC50 offer was limited to online sign-ups.That said, my frustration is that I intended to sign up online and originally received the offer during the check

user_fe6wum

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2 hours ago

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Need Help Retroactively Applying MC50 Code

Hello, I am a new customer signing up for a new Xfinity 500 Mbps internet plan today (6/9). During the online checkout process, a pop-up appeared offering a $50 prepaid card promotion using promo code MC50. I paused the sign-up process before completing the order and later was unable to return to th

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NO SERVICE

I am writing to formally dispute the charges withdrawn from my account and to document the ongoing failure to provide the services I signed up for. I enrolled for internet and TV service on May 5th, yet as of today, I still have no active service. Despite this, your company has billed me twice, incl

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Billing

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Feedback that never came.

Hello, I was using the Xfinity app and a live representative helped me sort out an issue I had. However, after the chat ended the feedback survey never appeared and I wanted to make sure the feedback gets to the person. How do I go about doing that? I don;t want them to think I didn't appreciate the

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Xfinity Compliments

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dbptwg - Hello! Thank you so much for reaching out. I completely understand wanting to get clarity on this, and I’d be wondering the same thing too in your position. I’m here to help every step of the way. When you have a moment, can you

XfinityThomasA

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2 hours ago

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Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

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Hey there user_gwbtoz 👋 Paramount definitely has a lot of great stuff to offer, so I for sure want you to be able to access exactly what you want without issue! Can you start by telling me if you're subscribed to the Paramount TV channel or the Para

XfinitySeth

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2 hours ago

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Xfinity Paramount Streaming

I pay for Paramount, but cannot access The Dutton Ranch?

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@user_jse96 It is now working for me. Whatever it was appears to be fixed on the Xfinity server end.

user_c8bhyw

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"An error occurred inside the server which prevented it from fulfilling the request".

I am getting the following error message when searching my email: "An error occurred inside the server which prevented it from fulfilling the request". It occurs with Chrome, Microsoft Edge and Firefox (even in an incognito/private browser window with no extensions). I am able to receive email norma

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We hate to lose you as a customer and truly appreciate your time with us. I’d be happy to look into any concerns you may have. Please send me a DM with your full name and complete service address so I can help. To do so, click on the chat ico

XfinityRichard

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2 hours ago

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Cancel.\n The entire membership, any promotional features cancel entire package plan immediately.

I need to cancel the service immediately these are scam calls to 800 numbers.\n Are pretty much scam likely? Do not give any information, don't bundle? Figure out how to return equipment. All service providers are this way every single one finity, AT&T. Anything that is, for a Wi-Fi.\nDo not click o

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@user_6slymc Thanks for sharing your feedback. We know having options when purchasing a new phone is preferred. Accounts are reviewed for credit allowances/increases every six months. Hopefully, you can get your next device with all payments on a pla

XfinityBenny

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2 hours ago

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Not eligible for a credit?

I called to upgrade a phone on my account and was told I was ineligible for a $200 credit on the upgraded device because my credit score wasn't good enough. My credit score was good enough to purchase the phone at full price though. I am very disappointed with Xfinity. I have been a customer for ove

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Speak to a live agent

I would like a phone number to contact a live agent. Do not give me the 6498 number to call. The bot hangs up on me as soon as I tell it my problem isn't listed. Do not tell me to talk to xfinity agent. The ai reads "thinking" for a literal hour when I tell it my problem isn't listed. All I need is

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Customer Service

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peacock subscription

I have the same problem that several others have had. It keeps telling me to activate Peacock, I try and it says it's affiliated with a different account. I try logging in with the only 2 accounts we've ever had and they both don't work. Have gone in circles with Xfinity support and Peacock support.

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Devices and Equipment

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Xfinity Paramount Streaming

I pay for Paramount, but cannot access The Dutton Ranch?

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Customer Service

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Hello and good day user_fe6wum 👋 Thanks for stopping by our community forum with your question, but even more so we infinitely appreciated you getting started with Xfinity! While we're happy to review your account to confirm your order details, I ca

XfinitySeth

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2 hours ago

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Need Help Retroactively Applying MC50 Code

Hello, I am a new customer signing up for a new Xfinity 500 Mbps internet plan today (6/9). During the online checkout process, a pop-up appeared offering a $50 prepaid card promotion using promo code MC50. I paused the sign-up process before completing the order and later was unable to return to th

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Cancel.\n The entire membership, any promotional features cancel entire package plan immediately.

I need to cancel the service immediately these are scam calls to 800 numbers.\n Are pretty much scam likely? Do not give any information, don't bundle? Figure out how to return equipment. All service providers are this way every single one finity, AT&T. Anything that is, for a Wi-Fi.\nDo not click o

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Customer Service

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@XfinityFrank Thanx.

sgeneris

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2 hours ago

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Repairs outage credit

A few months ago -- not more than 3-4 -- Comcast did some work in my area and we had no Internet access for a few days. I became aware that I am due a refund, but with the current lack of human support, I was unable to request it because I don't recall the dates. However, Xfinity knows when the repa

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