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No it was never solved.
Screensaver won't change
Screensaver will not change after I choose a new one. Ive tried several times, it keeps going back to default.
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My point is that your company has my exact location, between my address, my IP address, and my wifi signal which can see where anyone is physically in my home. I sent the direct message. I just don't want to be charged for this equipment since it was
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
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user_mp7rfx Is the equipment connected to a splitter?
roku reverting back to home
i have hisense roku tv and xfinity cable but when using cable cuts off and goes back to roku home screen
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Coax installation
Hi, I wanted to transfer my wifi box to another room along with the coax, how would I schedule a technician to do so?
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Customer Service
That is good news. I understand you would have preferred to keep your Tivo. Can we assist you with any other questions or concerns?
Tivo box stopped working, no channels.
How do I get Xfinity to push a fresh pairing/activation signal to my Tivo CableCARD's Host ID and Data ID.
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I want to agree with others here that the removal of this feature is unacceptable. Today's NASCAR race was postponed due to weather and the guide has not been updated to reflect the new time tomorrow so the race likely won't be recorded. Why it was n
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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I just sent a direct message
xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
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user_w3qtcp, Thank you for confirming. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Cancel Deletion Request
Please cancel my deletion request. Thanks, [Edited: “Personal Information”]
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Hello @user_prx19w, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
(i want to change the account name and email id
my intital friend in my apartment had the xfinity in her name, she left and we do not have contact. I that sense I am wanting to change the account name to mine and change the email id too. Please need your help
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Hello user_2mp1hd, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and happy to assist. Which system are you using? Are you trying from your TV, or trying to order online? We can assist you here through the fo
Center ice
"Trying to subscribe to NHL Center Ice during the free preview window to secure the full-season package, but the online system blocks the order
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user_tfkfio Thank you for letting me know. That is more than 48 hours, and you should have gotten those next steps. If you have checked your junk/Spam mail to make sure we didn't get sent there by mistake, already send our team a direct message with
xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
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How do I get to the page where I can adjust the settings and pages? What settings do you want to change?
How do I find page with changing some settings?
How do I get to the page where I can adjust the settings and pages?
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The HD issue has been resolved. However, I do have a problem with the TV screen freezing, sometimes screen goes black, then screen comes back on resuming program but I have lost several seconds of the show. Any idea? Cable boxes have bee
ESPN HD
One specific HD channel has severe pixelation/large tiling on every Xfinity cable box in my home. All other channels are normal. The same channel works perfectly through the Xfinity Stream app. A system restart has already been performed and did not resolve the problem. Please escalate this for inve
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@user_phjs92, just to clarify - are the devices you received 'wall plugs' that look like the image in this link (xFI Pods) or are they devices that look like the device in this image link (Xfinity Pro)?If its the xFi Pods you received you can have up
New internet connection
I received two internet connections in the mail the other day and I need to to know if I can only use one of them in my home because the one I use now only plugs up in the living room and my internet plug in my room is behind my bed and I will not be able to plug it in so I need to know if I only pl
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Cancel Xfinity
Hello, I would like to cancel my Xfinity residential Internet service effective today, October 10, 2026. I have already switched to another Internet provider, which is installed and working successfully. I no longer need Xfinity service. I am requesting a complete cancellation, not a temporary suspe
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Your Home Network
The delete my account request.
Cancel Deletion Request
Please cancel my deletion request. Thanks, [Edited: “Personal Information”]
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Disconnecting direct tv
We had direct tv installed today but I have not cancelled our xfinity. have decided after only a few hours that I want to stay with xfinity. I have TV and internet with xfinity (and at this moment also with ATandT. my question is : if I unplug everything from AT and T can I just plug my xfinity equi
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Customer Service
Intermittent internet drops every few minutes – packet loss between gateway and CMTS, upstream OFDMA channels not locked
Hi, Since around October 7, my home internet has been dropping every few minutes. Each drop lasts about 1–2 minutes, then the connection comes back. It affects all devices at the same time. Rebooting the gateway doesn’t help. On October 9, I contacted support through chat. The agent ran some remote
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Your Home Network
cleake22 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppor
XfinityVictor
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Unresolved billing issue caused by Xfinity Mobile sales setting two new phone lines up to earn a promo without telling me
I have an unresolved Xfinity Mobile billing dispute that has been ongoing for several months. I've contacted customer service numerous times, and during my last conversation, I was informed that my case was being escalated to leadership. Unfortunately, nobody from the escalation or leadership team h
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