Xfinity Community Forum

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The check service I used says it’s blacklisted with Verizon. I guess my next step is to verify with them?

user_e6j5w2

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1 hour ago

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Blacklist

I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.

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more "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=" today. still have packet loss that is intermittent. Rebooted modem about 12 hours ago and there are my errors and power levels. Channel L

DOCSIS1

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2 hours ago

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packet loss and high power levels "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW" errors on modem

I have issues with a the head end in Roseville California. They sent out an "expert" tech but he couldn't even open the cable box/post thing at the street. Said there were two locks and he could only open one. Well he replaces some of the "filters" things to lower my power levels because it is way h

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@user_h1j6zr Agree. They’ll play their little run around games trying to troubleshoot but it always comes back to “we’re forwarding this to our Stream technicians and they will contact you” with zero follow up

user_td2j1k

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2 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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Seems to be no reception through my Roku device.

My personal Xfinity WiFi seems to have a strong signal. And the Roku opens to its normal view of that available apps like Netflix or Prime. None of these will open and there is a “no connection” appearing in the upper right side of the screen. Does that sound like a problem you can diagnose and get

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Sign-In and Account Management

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Your AI is horrible and would not connect me with a person. You keep sending me messages that I get Xfinity Perks (whatever that is) yet when I log in I get the message "Sorry, you’re not eligible to redeem benefits." What is going on? Do I get Perks

NancyStanWeber

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2 hours ago

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I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"

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My current provider says it’s not blacklisted with them but it is on a blacklist. I have been trying to use my phone all week and my service gets cut off because of it. I bought it from Amazon back in March of this year, I checked with the seller and

user_e6j5w2

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2 hours ago

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Blacklist

I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.

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I do hate to hear about your issues around your mobile cancellation. That is not the impression we want to leave with our customers. I will be more than happy to look into this issue for you. To begin, would you mind sending me your name and the addr

XfinityDuron

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2 hours ago

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Debt removal

I was charged for a phone plan that I never used nor did I turn on. Each time I called in to have it canceled I was just credited, and the last agent informed me it was closed. Now it shows up on my credit report and is affecting my score

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DVR Watching Recorded Show

While watching a recorded sporting event, I often fast forward fairly frequently through the game. I've noticed, especially with the current cable box as compared to the previous version, that it is much slower to react to my remote control requests. In addition, it gets confused very often, and eve

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X1

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Our team can definitely dive into the situation further and issue any appropriate adjustments. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfin

XfinityBradM

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2 hours ago

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New iPhone 18 pro max being sent to Wrong address!

I am opening a new Xfinity mobile line and buying a new iPhone 18 pro max from Xfinity mobile with a trade in. However, when I received the FedEx tracking number this morning, it is being sent to a completely wrong state! I called right away and the rep opened a ticket [Edited: "Personal Information

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We would be happy to help with your connection concerns, @user_w4dsas. Can you please send us a direct message with your full name and your full address so we can access your account?

XfinityJeniece

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2 hours ago

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Please help

I need a customer service agent to call me, since THERE IS NO WAY TO CONTACT THEM!!!😡😡😡

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I’m not sending you a DM because it’s been proven to be a waste of time. I’ve already spoken to an Xfinity rep about this problem and was assured I’d receive a phone call regarding this issue that never came. I’m not jumping through hoops anymore, ma

user_td2j1k

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2 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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Cancel internet

Cancel my services today

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Your Home Network

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I didn’t receive any email, only a message on the webpage stating my request was received and that a representative will be in contact.

user_e7dftg

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2 hours ago

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Arlington VA Property Manager – Exterior Comcast Infrastructure Remediation Request Unanswered

I manage multiple rental properties in Arlington, Virginia. Several weeks ago I submitted a request through the Xfinity Communities/MDU property-management channel requesting a field inspection and remediation of Comcast-owned exterior boxes, coax, splitters and associated cabling. I have received n

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Thanks for posting on our community forums, user_e6j5w2. I appreciate the additional details. When you mention the device is "blacklisted," could you tell us a little more about what you're seeing? Are you receiving a specific error message w

XfinityDilary

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2 hours ago

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Blacklist

I think my device is blacklisted but I neither purchased it from Xfinity nor do I have a balance with Xfinity mobile. My current provider does not have it blacklisted and it wasn’t blacklisted when I bought it.

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URGENT: My phone number is trapped in my ex's account!

I have an Xfinity Mobile account. In July of this year, I thought I had transferred my old number from my ex's account to my own. However, Tuesday, I discovered that he had deactivated my old number from his account and now I cannot access my number. I cannot make or receive calls or texts. I have h

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Customer Service

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Please keep us posted as to what Netgear says, when you reach out to them.

XfinityJon

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2 hours ago

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TCP uploads to Cloudflare San Jose corrupted via Comcast backbone (AS7922, 9greatoaks)

Issue Since 2026-09-23 03:42 UTC, TCP uploads from my Xfinity connection to Cloudflare's San Jose (SJC) edge arrive corrupted. HTTPS requests to api.anthropic.com (160.79.104.10, served from Cloudflare SJC) fail with "sslv3 alert bad record mac" followed by ECONNRESET. The same requests to Cloudflar

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Hello user_3p2qf7 thank you for taking the time out of your day to reach us here via our Xfinity Forums. We'd be happy to assist with making any account changes, and you can reach us 1-1 using the instructions below: Please send a direct message by

XfinityAlfonso

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2 hours ago

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Cancel Xfinity internet

I need help canceling Xfinity internet. I need my direct messaging activated so I can request via direct message. This system is ridiculous.

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Good afternoon @user_e7dftg. Can you provide me some more details about the request you made? When you made the request, did you receive any kind of auto generated reply stating it was received?

XfinityRaf

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2 hours ago

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Arlington VA Property Manager – Exterior Comcast Infrastructure Remediation Request Unanswered

I manage multiple rental properties in Arlington, Virginia. Several weeks ago I submitted a request through the Xfinity Communities/MDU property-management channel requesting a field inspection and remediation of Comcast-owned exterior boxes, coax, splitters and associated cabling. I have received n

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DVR recording issue

When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.

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X1

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Oh my goodness. A similar thing has happened to me! My ex deactivated my number, but I can't transfer it to my account because it's still attached to his. I have been without access to my phone number for 3 days now. I am not able to do any of my nec

user_1tyhot

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2 hours ago

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URGENT - Recover recently disconnected Xfinity mobile number

URGENT – Recover recently disconnected Xfinity Mobile number My Xfinity Mobile account was closed only a few days ago. My mobile number was {edit, personal information listed}. I have contacted Xfinity Mobile multiple times and representatives tell me that the account no longer appears in their syst

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