Xfinity Community Forum

Hi @user_rxvumk,Thanks for bringing your inquiry to us. I'd like to clarify that the account change process only changes some things, and many other bits of information actually need to be changed by the requestors. There should have been some additi

XfinityJustinM

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2 hours ago

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Account Owner Transfer

I completed the account holder transfer form over a month ago to remove me from an account at a previous address, and received an email that the ticket was completed. Yet, when I login to my Xfinity app, I am still the owner of this account and still get email and text updates about the bill. What w

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I'm having the same issue - do you have a fix for this xfinity?????

user_tlho1k

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2 hours ago

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Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile

Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T

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The Samsung Stream redesign makes everyday navigation much harder. Go back to the previous version

user_w804n5

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2 hours ago

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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user_03ei5r I can see how that would be frustrating, especially when you’re just trying to get your bill paid. This can sometimes happen if you’re signed in with an Xfinity ID that doesn’t have the appropriate permissions for t

XfinityPeterH

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2 hours ago

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Billing

I’m trying pay my bill but it keep taking me to a restricted section then saying it’s a problem on yall side

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Tried to download Xfinity app in Google says your device is not compatible with this version. ... If you are trying to install the app on an phone running a version of Android below 12 (see Google Play "About this app") or an Apple device below iOS

BruceW

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2 hours ago

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Unable to download app

Tried to download Xfinity app in Google says your device is not compatible with this version. How can I get the app for my phone? Thank you

Question

Ok! We'll need to take a closer look at this for you and see why this is happening with Firefox. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corn

XfinityBenjaminM

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2 hours ago

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Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile

Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T

Question

Hi there, Thanks for reaching out to us on the Forums! We know how frustrating it is to try to issues you are having with your service. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Emplo

XfinityRichard

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2 hours ago

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Recurring T3/T4 Timeouts, SYNC Failures, and UCD Errors Since August — NETGEAR CAX80 / Xfinity

I'm looking for some technical assistance with recurring connectivity problems on my Xfinity internet service. I've been experiencing intermittent internet interruptions, packet loss, and latency spikes that interfere with working from home, especially when using a corporate VPN. I'm using a NETGEAR

Question

Hi there, and thanks for taking the time to post here on the community forums, user_t27asm! It is possible that there's something wrong with the sensor, but to rule out the possibility of a bad batch, were the replacement batteries all from the same

XfinitySean

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2 hours ago

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Battery has been replaced and the app and keypad still show low battery.

I have replaced the 2450 battery twice and the window sensor is still reporting low battery to the app and keypad.

Question

@user_ka6mps You're in the right place for troubleshooting, and we can schedule a tech to come out! Can you tell us more about what's going on with your Wi-Fi system? Are you having drops, is the connection out completely, is the connection slow?

XfinityKei

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2 hours ago

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Scheduling appointment

I need to schedule an in-home technician to inspect my Wi-Fi system and Xfinity pods. I've been unable to reach a representative by phone or live chat, and callbacks are unavailable. Please help me arrange a service appointment.

Question

@XfinityBenjaminM Yes. Edge works fine.

biddybiddybop

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2 hours ago

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Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile

Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T

Question

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups

EG

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2 hours ago

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Internet issue since 10/15

Hello, I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before. I’m not sure whether this is related to the work carried out on Oc

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Billing

I’m trying pay my bill but it keep taking me to a restricted section then saying it’s a problem on yall side

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user_7d3xr5 We can take a look and see if it's still on your account. Please send us your full name and address to us via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Star

XfinityPeterH

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3 hours ago

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Calm app

I can’t find the calm app code for 4 months free with my membership. I saw it but it disappeared.

Question

Hi @user_0bvled,If you are referring to the Identity Verification process for your Xfinity order only the following documentation can be used. Valid state-issued ID (U.S. only).Driver's license (U.S., Canadian, or Mexican).Passport book (U.S., Canad

XfinityJustinM

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3 hours ago

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Moblile

How can I upload my documents for my mobile plan ? My ID is expired

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user_b0xg7e Thanks for reaching out to us here with your questions! You can view your Xfinity payment history by following instructions found here https://www.xfinity.com/support/articles/view-xfinity-billing-history and you can make you Xfintiy bill

XfinityBrianH

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3 hours ago

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October payment

Where is my October payment and why can't i make a payment now?

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why don't you have NCAA womens basketball on sports app

I see the men's NCAA basketball games are up. Women are playing too. Why is NCAAW not on the menu?

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Xfinity App

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user_297t19 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

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3 hours ago

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Cable wire is down

Part f a tree fell and knocked down the cable wore

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You used to be able to set a filter to see only HD and then only favorites. That’s gone too.

user_tvyrm9

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3 hours ago

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

to the conversation:

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Scheduling appointment

I need to schedule an in-home technician to inspect my Wi-Fi system and Xfinity pods. I've been unable to reach a representative by phone or live chat, and callbacks are unavailable. Please help me arrange a service appointment.

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Internet issue since 10/15

Hello, I’ve recently been experiencing significant internet connection issues. I can no longer play the online games I used to play without any problems, and webpages and videos are now taking 3 to 4 times longer to load than before. I’m not sure whether this is related to the work carried out on Oc

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Your Home Network

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