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Thank you for the instructions, I just sent the direct message.
Internet cable disconnected from utility pole
The internet cable that runs from my house to the utility pole has been disconnected as the result of a weather related incident. I tried to call an Xfinity agent, but I wasn’t able to reach anyone. What is the best way to get this resolved as soon as possible?
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@XfinityOrlandoM this is exactly what I’m talking about; making customers jump through hoops to cancel services all the while you keep debiting their account. I could not find a number to call so where is that buried? I tried to direct message you b
Useless support services
This is a big game to continue to charge people for services they have been trying to cancel for months. With no number to get a live agent; AI not that goes in circles and to not be more global thinking and offer a messenger outside of social!!! And now I have to go to a forum to get an agent? I fo
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user_o9aapj Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help and we are here to make sure you get the assistance you need to pay your bi
Trying to pay mobile bill
Been trying to pay my mobile bill don't want a late fee and you guys didn't send a email like normal
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Internet goes out. Customer service issues.
My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo
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Your Home Network
Trying to pay mobile bill
Been trying to pay my mobile bill don't want a late fee and you guys didn't send a email like normal
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Sign-In and Account Management
Xfinity Stream App
Why is the Xfinity Stream app telling me I'm not connected to my home wifi? I'm using an app installed on my TV, I wouldn't be able to open the app without being connected to my home wifi, and the app isn't working on any of my TVs. What is going on??
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Xfinity Stream App
Apologies for any confusion user_sh99a2. There had been additional clarification provided on the status of accounts that choose not to migrate over to Yahoo. The clarification was that this was just an upgrade we are offering at no cost, so you can a
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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@XfinityPeterH 6 months ago I was told this by @XfinityRoberto: Hi there @user_sh99a2. As we prepare to sunset the Xfinity Email platform, we’ve chosen to partner with Yahoo Mail to provide active Comcast.net email users continued access to their e
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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user_tl5sxn Thanks for reaching out with your channels freezing, and being scrambled concern. That is something that would concern me as well, and I'm happy to help with the issue. Since the issue started has it been with only live channels, and is i
Millville area tv freezing /pixelation multiple channels 2/7/26
West Millville NJ are tv freezing channels scrambled. Channels 2-3-6-10 horrible. Tried their automative systems worthless. It must be weather related. Comcast does not acknowledge their downfalls. People should be given credits on bills. Today is the SUPPER BOWL. WAKE UP COMCAST
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What time can I call to speak to alive rep
I need wifi turnt back on today
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Your Home Network
@user_0i2tzz Thanks for reaching out to us this link has great information on how to use Xfinity now Wi-Fi pass https://www.xfinity.com/learn/internet-service/wifi
Xfinity now pass
My tracfone blue is not detecting Xfinity and I need to sign into it to get the pass what do I need to do
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@user_ywt4lt You've come to the right team for help. Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:• Click "Sign In" if necessar
ATTENTION: REFUND REQUEST - TICKET
I am formally requesting a refund of $1,330 for unauthorized charges. Issue Summary: Legitimate Account: - Paid in full. Unauthorized Account: Created by store agent under . Charges: $1,210 was charged to the unauthorized account through Jan 9, plus a new unauthorized charge of $120 on Feb 10,
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@user_8hhpbf Thanks for reaching out to us, We do apologize for any inconvenience you experienced. To cancel the Xfinity account you have to actually talk to an agent by calling our 1800 number or reaching out to us on our social media platforms ht
Useless support services
This is a big game to continue to charge people for services they have been trying to cancel for months. With no number to get a live agent; AI not that goes in circles and to not be more global thinking and offer a messenger outside of social!!! And now I have to go to a forum to get an agent? I fo
Question
@user_tjqaqi Thanks for bringing your remote concerns to our attention. As a friendly reminder you can go into any XFINITY store to pick up your replacement remotes today! You can locate a store using this link https://www.xfinity.com/local/index.htm
Replace Remote
Hello, I have been online for as t least thirty minutes trying to order a replacement remote for my broken remote. Please replace my broken remote with model # XR11-V3-UTU (2 remotes will be great!) I need this specific model because it is being used by a household member with special needs. Thank y
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Thanks for reaching out to us we, do apologize if we didn't set better expectations on how our billing system works, We bill a month in advance so you most likely already received your statement before you put in the cancellation request. &nb
I got charged even aftet I cancelled the plan
I cancelled plan on Jan 26th. Still got charge on Frb 3rd.
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Xfinity now pass
My tracfone blue is not detecting Xfinity and I need to sign into it to get the pass what do I need to do
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Customer Service
@Rick441 Did everything work out for you? Are you able to see the other replies?
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Accepted Solution
@user_ncxijk Thank you for taking the time to work with us while we corrected the account to ensure you are able to access your Xfinity membership perks and access the free peacock premium offer. If there is anything else that we can help you with pl
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Missing Peacock Premium Reward for Platinum Member
I am currently an Xfinity Platinum Rewards member and I am trying to redeem the Peacock Premium offer as outlined in your official documentation. However, when I log in to the Xfinity Rewards website, the reward titled "Get Peacock Premium at no extra cost" is nowhere to be found. I have checked my
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