Xfinity Community Forum

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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credit for constant outages.

Credit me back for the constant outages.

Question

Thank you for returning to share that feedback @XfinityFrank !

EG

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1 hour ago

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I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

Question

@EG, A tech came out and tested the cable connection right before the modem and saw that it was clearing the 2GB/400MB speed. @mquaint then replaced their customer owned modem for a new one and the speeds improved exponentially.

XfinityFrank

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Half of Advertised Speed

I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

Question

@user_85pvnu Are you saying that you hard reset it to factory defaults by pressing and holding in the recessed reset button on the rear (or using the WPS button if it doesn't have a reset button hole) for 25-30 seconds ?

EG

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1 hour ago

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WiFi help

My devices cannot connect to my internet after resetting the router.

Question

Thank you so much for this update. we will keep this open as well on our end.

XfinityRoberto

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Cable In My Front Yard

Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp

Question

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Cancel Internet and keep tv

I have Xfinity Internet (1 gig) and Xfinity TV (Premium TV). The cable box (XiD X1) is connected via Coaxial cable. I do get Peacock, but I do not use it. I am considering cancelling the Xfinity Internet and subscribing to Fiber Internet provider since Xfinity does not offer fiber yet. I want to kee

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Channels and Programming

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user_4e67a0 Have you tried using different browsers?

XfinityVictor

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Move to Yahoo not working

I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing.

Question

@mquaint @XfinityFrank If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.

EG

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1 hour ago

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Half of Advertised Speed

I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

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Gateway

How do I split between 2.4 and 5.0

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Devices and Equipment

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bjh24 Hello! Thank you for reaching out. We suggest getting the Xfinity App, go to the 'Account' tab to see your current service details. Here is where you'll see your current speed tier, TV Package (if applicable), and voice services (if subscribed)

XfinityBenjaminM

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1 hour ago

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my account details

I am considering changing my plan. I need a printout of what I get now in order to decide.

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Email

I am no longer able to access my Comcast email. I signed into Yahoo I created an account but I still I'm unable to access my Comcast email

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Devices

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Hi there @user_ztjnyb Thank you so much for reaching out on our Xfinity Community Forum about cancelling your MLB. Can you confirm if you're referring to the MLB Extra Innings package?To cancel your MLB Extra Innings subscription, you must call

XfinityDemetrise

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2 hours ago

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Cancel MLN

Please cancel MLB asap. Thank you.

Question

user_4j46gs - Thank you for taking the time to share your concerns. You’ve come to the right team for support, and I’m here to help. Let’s take a closer look together and work toward a solution that gets things resolved for you. Ple

XfinityThomasA

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2 hours ago

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formal complaint

My husband [Edited: "Personal Information"] and I have been customers of Xfinity for over 20 years. A few years ago, when calling about an internet problem, a friendly agent helped with the problem and at the same time convinced us that Xfinity Mobile would save us money. After using Xfinity Mobile,

Question

Greetings, @frankrhmi! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the app, but you have definitely come to t

XfinityJamesC

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2 hours ago

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App issue

Your app locks up frequently, or has an incorrect router/gateway status. Manual reset is more effective than using the app. Frequently the app services tab states router/gateway off-line. when you go to the wifi tab, it states on-line. Following viewing the wifi tab, if you go back to services, it s

Question

acillatem, thank you for reaching out to Xfinity Support. I can take a look at your account and see why the usage meter isn't working. Please send us a direct chat message with your full name and complete service address to “Xfinity Supp

XfinityAngie

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2 hours ago

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Usage meter not working on website, or app.

The usage meter hasn't shown any usage since November of last year, either on the website or the app. Anyone know why? It's ridiculous that i can't check my usage.

Question

@mquaint, we want to thank you for reaching out on the Community Forum for support with your Internet speed issue. We are glad we were able to resolve your issue with a visit from one of our awesome techs. Never hesitate to create another public post

XfinityFrank

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2 hours ago

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Half of Advertised Speed

I regularly get half of my advertised, and paid for, speeds at my modem. Prior to this week, I was seeing closer to the 2GBps I pay for. This week, I can barely get 1.3. There's no way to contact comcast anymore without reporting an outage, and the AI assistant is garbage. I am also seeing increased

Question

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Cancel MLN

Please cancel MLB asap. Thank you.

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Customer Service

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Greetings, @user_85pvnu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Wi-Fi, but you have definitely come

XfinityJamesC

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2 hours ago

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WiFi help

My devices cannot connect to my internet after resetting the router.

Question

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Commenting from Murfreesboro, TN - So fix the problem. Pay them more money and pass the increase along to us, the consumers. Isn’t this what you NORMALLY do? And let me ask this, since you are paying them NOTHING now, why haven’t you lowered my bill

user_2u61qk

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2 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Usage meter not working on website, or app.

The usage meter hasn't shown any usage since November of last year, either on the website or the app. Anyone know why? It's ridiculous that i can't check my usage.

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Customer Service

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