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On the link in reply I got - I saw a long list of question links and a QR code and all I wanted was a phone number to a live person and at the top of the reply. Customer service is a lost art. First, I despise being presented with "solutions" with
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
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My phone is off I was on payment plan
Not sure what is going on I paid my arrangement that was directly out of my account I called all day and yesterday confirming my payment arrangements to make sure my account was secure I have numerous emails stating the fact my Was shut off and shut back on then people lied to me and told me it was
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Billing
Always a scam with xfinity
Tired of them changing what I get and don’t get. I had channels included that I paid for but then they decided to take away and need to pay more to have them back. I am so tired of the xfinity scam. Shopping for new provider. Can’t wait to be done with this company that at one time was about taking
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Channels and Programming
Disappointing Customer Service
I needed a device unlocked as I am traveling outside of USA. Xfinity would not unlock it until I paid off the balance for the device. I was not told that I would loose the monthly device credit for the device if I pay the balance. After I noticed missing credit, I chatted with Xfinity customer care
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Plan
No service in a full service map
We live in a neighborhood called Kemmer Ridge in Beaverton Oregon. It’s listed as having full coverage on all services. Yet, we have literally no service. Phones show 5g-1 bar and we cannot take phone calls at all. We just upgraded our phones before moving as well, so locked into 3 years without buy
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Network
We're here to help and happy to do so. Can we assist you with any other questions or concerns?
Autopay/Paperless Discount
Hello, I just signed up and got Xfinity Internet installed at my house. I signed up in-store and opted for autopay/paperless to get the discount. I do not see the discount applied to my account. Since I signed up with autopay do I still need to wait 45 days for the discount to apply? Thanks
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URGENT - BE BETTER XFINITY - URGENT
I've now been working on this issue for over 12 hours and the agent on the phone is now telling me that they are getting an error and can't send me a new box. And that they have no technicians available. I'm a flight attendant and don't know when I'm here. I had to take today off to get this fixed a
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Customer Service
I need to take off streaming
I can't get streaming off my now account
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Xfinity Stream Website
Hello, and thanks for joining us here on the community forums, user_ltc534! I'm sorry to hear that those pieces of equipment were left on your account. We'd be more than happy to make sure the equipment is removed from the account, and see how we can
Charges for cablebox never received and servi rs that I canceled
I have been being charged for a cablebox I never got. Furthermore, I had initially returned a cablebox to cancel 1 of 3 I did have. This is not the first time this has happened. This also happened for the internet box I returned (the internet was always going down a couple times a monrh which is bad
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Hello @user_w7e8au, and thank you for reaching out to us on our Community Forum. I can understand your concern, especially after requesting to cancel your Xfinity Mobile service and then seeing another charge. We’d be glad to review this furthe
Still being charged after canceling the service
I cancle the internet server on August. However, I didn't know Xfinity doesn't cancle my mobie Xfinity. I call them September 27 to cancle the mobile account. At that time the agent say I don't need to pay anything. Today, they charge me again. This time the agend said the bill for August to Septemb
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@XfinityDemitrius Thanks for the prompt response. I was unaware it required a bank account attached. Thanks for your help
Autopay/Paperless Discount
Hello, I just signed up and got Xfinity Internet installed at my house. I signed up in-store and opted for autopay/paperless to get the discount. I do not see the discount applied to my account. Since I signed up with autopay do I still need to wait 45 days for the discount to apply? Thanks
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@user_tkpglz it's not just you, I get the exact same error "A rendering error occurred: Cannot read properties of null (reading 'fields')." When I click membership benefits. I am a platinum status Xfinity member, and I have never used any of my ben
Membership Benefits Error Message All Day
All day today I was having trouble with the Xfinity Membership Benefits page to redeem the new benefits. I was getting an error message when clicking redeem that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This was happening on
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Valorant ping keeps getting to 800
I start out fine with 10ms/11 ms. Then mid game ping spikes upto 200-1000 and causes lag in game. I tried isolating my device wifi card for preferred 5G only. I have recently switched to Xfinity from tmobile. I had no ping issues then. and suddenly now i have these issues
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Your Home Network
Hello user_0ug9qq, thank you for your message. We have to refer you to XPE for any questions or concerns about your services and member level. We are not able to make any changes or even access employee accounts.
Xfinity Membership Status
Hi, I’m a Comcast employee and my Xfinity Membership is currently showing Gold status. Based on my tenure/eligible services, I believe the account should qualify for Diamond status. I have opened two ecm tickets that are auto closed with gold confirmed
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Inquiry in the final payment
Hi, when I returned my equipment in-store, the representative mentioned that my final bill would be prorated. Should I wait for the adjusted bill or pay the current amount shown in AutoPay?
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Your Home Network
@user_axnsi8 Thanks for letting us know. Has the extender activated successfully since you posted?
pro wifi extender "needs attention"
I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't
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Hello user_nlduic, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and happy to help. Our current plans do not allow multiple modems/routers. However, you can use Xfi pods, or other brand wifi extenders. My of
Additional WiFi Router
I have a gateway WiFi in my house that provides great WiFi, but just recently built a detached garage that the WiFi does not reach to. It needs a good WiFi connection for security cameras therefore, was wondering if adding an additional router in the garage would be beneficial for a better connectio
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Thank you so much for reaching out to us here and for bringing this to our attention @user_q7ugcf. Sorry to hear about your experience on the phone and that you were given a number that did not work when trying to report something so serious, you've
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Reckless, driving. Bad customer service over phone
I called the customer service line to file a complain about a reckless driver who was driving and Vancouver, Washington at 8:45 A.M. truck number 2337 or number 620 and I let the customer service person know that this guy was texting and driving and that he needed to be retrained. But they gave me a
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