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@user_7zim5u Hey! thanks for reaching out please try to use this link https://www.amazon.com/ab/shelf/a9422407-b2da-428b-bc77-2308536c1358/applyCode let me know if this helps
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Hello 0x90 the information provided does not contain the modem bootfile. The modem bootfile will appear similar to this (not for Symmetical, but as an example) : d11_v_[Model#]comims_[Speedtier]_c02.cm
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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auto pay
How do I change my auto pay from credit card to ach payments?
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Sign-In and Account Management
Hey, did they resolve this for you? The same thing happened to me.
Requesting refund for never-activated Xfinity Mobile line
I need to cancel a mobile line that was never activated and has never been used. I have been billed for this line despite it never entering service. Please cancel the line effective immediately and review the charges for a refund or account credit since the line was never activated. Please provide a
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sylvaing - Our team can help with all things Xfinity right here! Have you had a chance to review your bill statement to see if the increase may be related to a promotion ending? If so, don't worry. We have some great offers available and would be hap
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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WORST INTERNET PROVIDER THERE IS
You pay all this money for fast, reliable internet. And it barely works seventy five percent of the time. On top of that, if you have an issue, you can't call and speak to anyone. All they have are robots. The stores you can't even call. You have to go in physically to the store. If there was any ot
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Customer Service
I'm having the same problem. This appears to be happening to many (if not all) users. There are many other threads with users reporting the same issue.
xfinity Loyalty Customer weekly awards
Dear Rep, Today is Thursday 8/13 and about 5 am I checked in to what was listed as claimed awards. All was there. At 10:05 am I claimed 3 rewards and had something else to do returned and now I have no claimed rewards. How do I get list back? Thank you.
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Yes, also experienced this today. When I tried again, the benefit was no longer clickable. I still have the redemption code, but I don't have a URL to use to redeem it.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Happy Thursday user_qjd7x3 👋 I'm glad to hear you've been able to take advantage of our NOW prepaid internet service, and we can definitely help make sure you're speaking to the right people that support it! We're limited in the support we can provi
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent
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loyalty/account options on legacy bundle
I'm an existing customer who wants to review my current plan to see if there are any loyal discounts or promotions that would help lower my monthly bill or at least keep it at the same amount. I currently pay $116.03 per month for Fast Internet, Home Security with 24/7 professional monitoring of 6 c
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Billing
user_gxshbb Thanks for reaching out, and sharing your experience. We do apologize for the repeated service interruptions you've experienced over the past month. We understand how frustrating and disruptive this would be, especially when you work from
Service in my area
Over the last 30days I have went without service in my area for at least 25% of the days although I have paid my bill every month without being late. I totally understand that weather has played a factor, but when other service providers are working, it seems like xfinity is not taking the proper pr
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user_06b049, Hi there! Thank you for reaching out. I can understand how frustrating it would be to see your claimed rewards no longer appearing after you had successfully viewed and redeemed some of them earlier today. I am sorry to learn about
xfinity Loyalty Customer weekly awards
Dear Rep, Today is Thursday 8/13 and about 5 am I checked in to what was listed as claimed awards. All was there. At 10:05 am I claimed 3 rewards and had something else to do returned and now I have no claimed rewards. How do I get list back? Thank you.
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@XfinityCliff Darn echoes... @user_3zero824wzz Did you get a chance to try that factory reset ?
Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.
For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and
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Please send us a direct message with the steps provided, so that we can assist further.
Urgent Escalation – Financial Loss Due to Incorrect Xfinity Agent Information
Smartwatch: My smartwatch had a 24-month promotion. Before deactivating the watch line, I checked with two different Xfinity agents to make sure it was safe. Both told me that the watch was paid off and that I could deactivate the line. I specifically asked why my account still showed a balance, and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service in my area
Over the last 30days I have went without service in my area for at least 25% of the days although I have paid my bill every month without being late. I totally understand that weather has played a factor, but when other service providers are working, it seems like xfinity is not taking the proper pr
Question
user_1c4qsm Thanks for reaching out, I'm sorry to hear about your experience at one of our local Xfinity Stores. We'd like the opportunity to review your sales-practice concern in more detail, help reach a resolution or point you in the right directi
Complaint DM
I need assistance with a sales-practice complaint regarding an Xfinity retail-store transaction. I would like to discuss the details privately with an Xfinity representative. Please let me know how I can connect with Xfinity Support through Direct Message
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@XfinityJon Hi, thank you for reviewing my case. My issue involves both my smartwatch promotion and my mobile-line promotion. For the smartwatch, I had a 24-month promotion. Before deactivating the watch line, I checked twice with Xfinity agents, a
Urgent Escalation – Financial Loss Due to Incorrect Xfinity Agent Information
Smartwatch: My smartwatch had a 24-month promotion. Before deactivating the watch line, I checked with two different Xfinity agents to make sure it was safe. Both told me that the watch was paid off and that I could deactivate the line. I specifically asked why my account still showed a balance, and
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@user_cd8g97 Thank you for this information. Have you by any chance tried redeeming this via the Xfinity app?
My Redeemed Benefits is not working
After redeeming new benefits today, the link to my redeemed benefits stopped working. On the main benefit page, it says that I do not have any redeemed benefits. I tried refreshing the page, signing out and back into my account, and using a different device. Nothing is working. In particular, I want
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@user_21f6jj Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha
XfinityBradM
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No internet
Customer for over 20 years I have no Internet and the earliest I’ll come look at it is the 20th which is a week later and I have a work at home business . I’ve gone twice to the Xfinity store to get new modems and stop the issue. There must be something with the line outside, but they are refusing t
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