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xfinity did fix my problem remotely without having to send a technician to my house.
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
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I'd like to remove my old modem from my account
I recently upgraded my modem and would like to delete the old modem from my account. Can't find an option to send a direct message, as recommended in previous threads, through the app or the website. The old modem is also not showing up in the "wifi" section of the app. Appreciate any help you can o
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Customer Service
Hi Justin, Last night I checked the coax connection into my house and installed new connectors to rule out any issues there. I just reactivated my original modem (Netgear Nighthawk C7000) with Xfinity. The modem went through the setup process fine
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
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user_e38obt First of all, thank you for your service. I really appreciate that and second thank you for your feedback about your experience. Our team is here to help you any way we can. The WiFi Extenders have a 12 month warranty. Do you recall the o
Gen2 pod failure
After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha
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I’m having trouble enabling caller I’d. I went through the set up steps but it’s not working.
Caller ID for TV
Trying get caller ID to show on TV. I have already made all the correct changes on my end. I used to have it but stopped working when I started new contract
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user_ounp0n Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear about the experience you are having, and we'll do our best to help you. We also see your Direct Messages. In the future, please wait for us to
Senior citizen needs immediate help!!!!! Almost was a customer need acct closed!!!
Xfinity history On June 2, 2026,I called them to check on private Internet connection in the senior living facility and was Told yes available at our address will send technician Friday afternoon June 5… During this call, the operator assured me that due to Internet being available, I could qualify
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Gen2 pod failure
After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha
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Customer Service
Pixilation
A few times a week I have to refresh my cable up to three times to get rid of pixilation. Please repair! [Edited: "Personal Information"]
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Channels and Programming
Hello, @elbaamparo and thank you for your feedback. We all want to see National Football League (NFL) Network programming return to Xfinity TV. There's still time. Comcast continues to work towards making this programming available again with fair pr
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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Home Phone Service & Equipment
Wonderful @user_6y7typ Thanks for reaching out on the Community Forum for support with your Xfinity Mobile data plan upgrade issue. We are glad you were able to resolve your issue. I hope you feel free to share your experience with us. The goal of ou
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
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@XfinityJorge Sent you the DM. Do I get an email or do I need to check the forums? Thanks
5 year plan ??
I am a long time retired military customer and recently tried to keep my $40 per month for 1 year plan but was told by xfinity rep.there were nothing available. Considering dropping Xfinity and getting local fiber for less than paying now. I am a Diamond member due to my military status and being a
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My mail is down again this morning
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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I mitagated to yahoo cause I thought I had too, that ment that I lost all my comcast.net emails. How do I change back to comcast.net
How do I get to comcast email?
I have critical emails I must get to! I have tried everything to get to my email ... With Comcast and Yahoo! This is getting awful! I have never seen anything to tell me we are moving your email to Yahoo?? I dont want Yahoo mail! I will use it to get my critical emails out of there! But, will not ke
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Thanks to both of you for the replies. I did manage to get this resolved and I’m now on the Mobile Select plan. For anyone else who runs into this, my account initially only showed the older $45 unlimited option from the Data Options page, but I eve
Unable to switch existing By the Gig line to Mobile Select
I’m an existing Xfinity Mobile customer with one line currently on By the Gig, 1 GB. I also have Xfinity Internet, so I’m trying to switch my existing mobile line to the current Mobile Select plan advertised at $30/month with Xfinity Internet. When I go to my Xfinity Mobile account, I only see optio
Question
Hello @user_ac0iwc Thanks for reaching out. We'd be happy to remove any old modems from the account. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support: Click "S
XfinityMatthew
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I'd like to remove my old modem from my account
I recently upgraded my modem and would like to delete the old modem from my account. Can't find an option to send a direct message, as recommended in previous threads, through the app or the website. The old modem is also not showing up in the "wifi" section of the app. Appreciate any help you can o
Question