Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (507.2K)
user_7w2udd - You'll want to ensure you're logging in with your Xfinity ID. Let's find your Xfinity ID, you can use the following link to get started. -https://idm.xfinity.com/myaccount/lookup?execution=e1s1. - XfinityThomasA
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
Question
Yes it works perfectly fine on my home network. Do you think the ip address issue would be resolved if I connected my phone to an Xfinity hot spot before connecting the fire stick to the phone?
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
Question
Neither am I.19 years with XFINITY and I’m out. XFINITY doesn’t make enough money to get the deal with ESPN done 😂😂😂😂😂 What a pathetic disgrace
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
small problem with accuweather now app viewing on tv
I use the voice command "accuweather now app" to display that on my tv. I need to view that channel *on my tv*. There is a problem with the app. When I display the initial screen for Chicago where it shows a screen filled with all the current info, I click on the current radar map in the lower right
Question
•
X1
You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID. Learn more about Xfinity
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
Question
I moved the 23rd and had my service transferred to a new apartment
So I moved apartments on the 23 of July and did a transfer to a new apartment but had service stop that day I paid my bill for the new apt and the old one as well but now it shows that I owe 127 for the old apartment on Sept 1and 95 for the new apartment is something wrong here?
Question
•
Devices and Equipment
Thanks for taking time to post on our Xfinity Community Forums page, @user_5odxw0. It's odd that you are only getting three local broadcast channels with your NOW TV Latino package, typically local broadcast channels are not included. All support for
Missing channels now latino
I am a new customer and I signed up for Now Latino when I access xfinity stream I can only see 3 channels, NBC ABC AND CBS. I have called and texted and I keep getting the run around ! Very upsetting
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
No internet and lagging
For the past couple weeks I’ve been having issues with my internet, everyday it shuts off randomly, when I’m watching a movie or playing games it starts to lag and then eventually internet shuts off, a technician came to fix the issue and changed the modem for me, thought the issue was fixed but nop
Question
YW @XfinityMarshante !
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
Question
Thank you for reaching out, @user_v8hvd4 . I understand that you have already moved your Internet service to a new address and would like to disconnect only the service at your previous address. I'd be happy to help review the account and make sure t
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only want to disconnect the old service.
Question
YW @user_orlk0t !
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off
Question
No internet and lagging
For the past couple weeks I’ve been having issues with my internet, everyday it shuts off randomly, when I’m watching a movie or playing games it starts to lag and then eventually internet shuts off, a technician came to fix the issue and changed the modem for me, thought the issue was fixed but nop
Question
•
Your Home Network
user_utglxw Hi there! Thanks using our Forums as a tool to contact us and we are happy to work with you to look into your data usage. I do see how that spike can be concerning and we assure you that you came to the right place for help. To get starte
Title: Data meter showing 361% of cap in 6 days — two conflicting totals, no explanation from chat support
I'm looking for help from the Digital Care Team on a data usage measurement that I don't believe is accurate, and that front-line chat was unable to explain. The situation: - Six days into my current cycle, my usage dashboard reports 4,442 GB against a 1,229 GB allowance (361%), with $100 in overage
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only want to disconnect the old service.
Question
I am having the same problem. Only use my phone for email and out of the blue I see failed login and have to reset my password. I too am getting very frustrated. I hear that we are all going to be setup with yahoo accounts but when will that happen?
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
Question
user_uf5f5t thank you for using the Xfinity Community Forums page to reach out today. I understand that you have questions regarding how far along the process is of the bury installation scheduled on your property. I do want to mention that will the
XfinityMarcus
commented
3 hours ago
to the conversation:
0
0
Underground cable installation
Since August 4th a tech came over and told me that my area of where I live is new and requested for underground bury installation to connect my house to the black box across the street. He also mention that the process will take 14 days and I would know that the whole thing will be done if there's w
Question