Xfinity Community Forum

user_1155ss Hello! Thank you for reaching out to us here on our Community Forum. Please look over the questions from our Expert and feel free to reply to us here if you're still having issues.

XfinityBenjaminM

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5 hours ago

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No internet

Modem is saying it is connected but no internet access

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Cannot call Xfinity for help and just landed in Europe

I got a text saying I have mobile data but I need to make calls and have data for wayfinding while in Europe. I just landed and cannot log into my Europe eSim so I can enjoy my vacation. I need you're help ASAP but not sure how you are going to contact me other than emails since I cannot make wifi c

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Network

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Now WiFi connection issues

My Wi-Fi now pass is not working and I’m not getting any signal.

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Customer Service

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Error "This communication is built and sent through Adobe, so preview is not available within CMP." When I try to view my Order agreements

Hello, I receive the error message, "This communication is built and sent through Adobe, so preview is not available within CMP." when I try to view my order agreement under 'legal agreements and contracts.' I've tried going into different browsers and even incognito mode, but I still can't see this

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Customer Service

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This is the kind of nonsense that makes me want to switch to Verizon or other providers

dj1003

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7 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

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Same exact issue which is also then blocking access to adding any kind of payment method as well.

user_3c6e8b

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8 hours ago

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Unable to add Personal Email to Primary Account - "You Can't Make This Change Right Now"

For the past two days I have been trying to add a personal email to my primary Xfinity account, in order to setup two-step verification. I was able to successfully add and verify my mobile number, but every time I try to add a personal email I get the error "You can't make this change right now - We

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3x E Check Return Fee and 3x reactivation fees over 100 in charges

I had my bill on auto pay but I didn’t realize it was on my other bank account. Now I have 3x $25 e check return fees, and 3x $12 reactivation fees that’s over $100 bucks on just fees. I never got notified by my bank or xfinity, this came to me as a surprise. I had xfinity for 8 years and NEVER had

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Billing

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Your order deserves a little more attention

Hi, I am a new customer trying to set up internet service online, but I keep getting the error "Your order deserves a little more attention." Can an official employee please help me check this?

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Email

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A new internet deal help

I saw a few adds about $40 and $50 deals and would like to know if I have the ability to get those as I am not sure how my current plan would interact.

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Customer Service

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Transferred service, same router, devices connect, no internet

Hi, I know this had been addressed, but I'm hoping to activate direct messaging. Moved to a new place, transferred service & kept the old equipment. Plugged it in, seems happy, devices connect automatically. Connected without internet. Rebooted everything, still no luck. Cell service is dodgy out he

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Customer Service

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Xfinity Mobile Cannot Find my Account

OMG! I'm having the same crazy-making experience as others – I wished I had thought to search this topic before I've spent hours and hours and hours on the being passed from person to person on phone, online, and in a Xfinity/Comcast corporate store. I questioned my sanity after having to repeat the

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Sign-In and Account Management

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Hello @user_ndjob0! Appreciate you reaching out to us on our Xfinity Community Forum and for following our trade-in process as instructed. We can certainly understand your concern, especially after promptly shipping your device and seeing the package

XfinityMelinda

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10 hours ago

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Trade-In Lost in Transit by USPS - Need Promotional Credit Applied Manually

Hi everyone, I am looking for assistance from an Official Xfinity Employee to help resolve an issue with my mobile trade-in. I shipped my trade-in device using the prepaid Xfinity shipping label provided to me. The package was officially dropped off and scanned by USPS on July 13, 2026, at 12:38 PM

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Something unexpected happened.

I'd like to set up my house internet, so I made an account and do the shopping for me. When I tried to pay a bill, after I entered all my payment infos, some errors occurred when I clicked "submit". I didn't received a confirmation email for this bill and I tried to continue the purchasing process,

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Email

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Trade-In Lost in Transit by USPS - Need Promotional Credit Applied Manually

Hi everyone, I am looking for assistance from an Official Xfinity Employee to help resolve an issue with my mobile trade-in. I shipped my trade-in device using the prepaid Xfinity shipping label provided to me. The package was officially dropped off and scanned by USPS on July 13, 2026, at 12:38 PM

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Customer Service

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Thank you for the additional details. We understand being overseas makes this situation more challenging. To help us better understand the account setup, was the internet account with your real estate agent in your name, making you the primary accoun

XfinityMelinda

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10 hours ago

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cancel xfinity mobile

Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.

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Hello @FloppyToast77 thank you for reaching out! I would love to help you get this taken care of, so you can enjoy Peacock again. Please send us a direct message with your full name and service address so that we can assist you further. To do s

XfinityAbby

commented

10 hours ago

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Peacock account

I received a "new" Xfinity account when changing addresses. My new account can't link to my Peacock because its linked to my old account. Please clear the Peacock activation token/entitlement tied to my old account ID so I can reactivate on my new account.

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This is tough as it took 2 days for someone to respond to my DM. After giving more information about myself, someone did not reply until 6 minutes later. I found this after the fact as I don't plan to sit and wait for someone to respond after

user_lk30x8

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11 hours ago

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Trouble activating Peacock Premium subscription.

I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r

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Hi there, Thanks for the reply. I never activated the Xfinity Mobile service and am not using any Xfinity devices: I was offered a free 12 month plan for Xfinity Mobile with my real estate agent's internet connection but I never actually used the ser

user_s1lbwo

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11 hours ago

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cancel xfinity mobile

Hi there, I would like to cancel my Xfinity Mobile service. The service has never been used but I'm being billed each month for it. I am overseas and cannot call the 1800 number for cancelling it. There is no way to cancel the service in the Xfinity app or web portal.

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Peacock account

I received a "new" Xfinity account when changing addresses. My new account can't link to my Peacock because its linked to my old account. Please clear the Peacock activation token/entitlement tied to my old account ID so I can reactivate on my new account.

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Sign-In and Account Management

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@user_gfa8cm, thank you for the additional information. I can certainly understand your frustration, especially after the troubleshooting you've already completed and with no reported service interruption in your area. I appreciate you for checking!

XfinityMelinda

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11 hours ago

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This company does not care about their customers

I am a remote worker, and my internet was working perfectly fine last night. This morning, my service suddenly stopped working and would not reconnect. I spent hours troubleshooting the issue on my own, following every step that Xfinity instructed me to take. I then went to the Xfinity store and exc

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