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@XfinityMelinda for what we pay NFl is a huge part of the sports package this is a chance to change to different service
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thanks for the update. Glad to hear you got it working, @user_5whg1p!
Cannot get above 40 Mbps upload speed with UCI modem on 2 Gbit plan
I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the
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@XfinityFrank I’m using the same UCI modem this thread is about. Turns out phone support was trying to activate using “new” modem Comcast mailed me instead of the UCI. Once they activated my UCI on new plan, it all works as expected speeds.
Cannot get above 40 Mbps upload speed with UCI modem on 2 Gbit plan
I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the
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@user_decjau We’re really sorry to hear about the layoff. That’s a tough situation, and we completely understand needing to reevaluate expenses right now. We’d definitely like the opportunity to review the account with you before you make any
xfinity support
I am looking to try to cut my xfinity bill down with my home service and tv. I still need the internet, but I got laid off and will have to make a choice to cancel tv all together unless there is a new package that I can get into
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@user_fngf0j We want to thank you for reaching out on the Community Forum for support with your Early termination fee issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account a
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
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user_585xkx Hi there! Thank you so much for taking the time to contact us, and I am happy to review the account to verify it has been closed. To get started can you send me a DM with your complete name, the account holder's and service address? To se
Charged me for over a year after move out
My elderly mother in law moved out of her apartment in August 2024. I was paying her internet bill. We called to cancel service when she moved out. For whatever reason, they continued to charge my credit card. They said I actually applied for a government subsidy I stead of cancelling. Utterly outra
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Hi there, @user_5whg1p. Are you also using a retail modem? If so, please make sure you're subscribed speed is supported by the device here : https://www.xfinity.com/support/internet/customerowned. You also want to make sure you reset the power for th
Cannot get above 40 Mbps upload speed with UCI modem on 2 Gbit plan
I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the
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peacock sign in
I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.
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Customer Service
Hello, @user_il53qw Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Cancel Service
We need to cancel our service as we are moving and Xfinity does not service our new area.
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@user_wiiggv , we want to thank you for reaching out on the Community Forum. As we discussed, NOW Internet is different from standard XFINITY service and is handled strictly through digital means. With the support page being located here : https://ww
No email
I’ve never received a confirmation email and I’m a new costumer so I don’t know why I’m having trouble.
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user_cml76 Thank you for taking the time to reach out to us here on our Xfinity Forums, I understand that the line is coming up out of the ground. We would be happy to help you with getting a ticket open for this concern, please send us a DM to
Cable line is exposed
Hello, we have lines that weren't buried deep enough and now they are showing in several spots.
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I’m so happy to hear that, @tomojo1! Thank you for getting back to us. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
Pixilated picture
I have gone through Xfinity Assistant multiple times. I have a pixilated picture with tiles. The assistant tells me they need to send a technician out, do I want to set up an appointment. I say yes, it is thinking, then nothing happens, over and over again.
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Hi user_89mxpk! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and please know my team is always here to support you with your service needs. I am sorry to hear that your onboarding experience has not been smooth and seaml
Activate disney + hulu
I began services in February, with 1 gb of internet plus subscriptions of Peacock and Disney + Hulu. I received the activation emails for both Peacock and Disney + Hulu. When I followed the links to the my subscription tabs there was an activation button for Peacock but not one for Disney + Hulu. I
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Cable line is exposed
Hello, we have lines that weren't buried deep enough and now they are showing in several spots.
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Customer Service
@user_o45e03 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with the location and serviceability review.
No service at address but made an account? can i get service extended roughly 700-1000 feet from closest service
I went online and got service account, I explained online that i had attempted to get service back in 2014 and they said i was NOT serviceable then. The rep assured me that i was in a serviceable area now and that it could be installed as soon as a couple days away. Since then i have had 3 techs com
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Hi user_f5fx1y! Thanks for taking the time to reach out on our Xfinity Forum regarding your Xfinity Mobile concerns. I am sorry to hear that you have not successfully reached a resolution to your issue. My team would be more than happy to further inv
someone to fix my mobile account
I have spent hours and hours on the phone with customer support on multiple occasions in the past 3 weeks. I have been sent to my local xfinity store for assistance to be told after driving 30 minutes to get there that I need to go to a corportate Xfinity store. I have made the 1 hour drive to a cor
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Good morning @user_lhsruz, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock offer, but you have come to the right place for assistance wit
XfinityJeff
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peacock sign in
I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.
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