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@XfinityVianney Thanks for the response. Yes, I'm able to access my account and billing information on the app with the same ID. Everything else seems to work normal, except for the membership. Didn't access the membership before.
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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The problem is not resolved. Since the service tech left, I have had 4 drops so far. Some for a few seconds and a couple that were longer. I am currently sitting in one drop.(Might be the big one.) I cannot test the gateway I received as the tech too
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
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bobbyzhu, Thank you for reaching out and creating a new post. I'm sorry to hear you ran into trouble accessing your Xfinity Rewards membership. It certainly has tons of great perks, so we want to make sure you get access. Are you able to access
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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Thanks for taking the time to post on our community forums, user_zwe4nj! As someone with a need for speed when it comes to my internet connection, I fully understand your frustration. Our team is here to help! To get a better idea of what's occurring
Speed is down again...
Xfinity isn't keeping its speed guarantee in Delaware. I'm suppose to receive 300Mbps and I'm barely reaching 200Mbps. I restarted all my devices and modem, yet I see no change.
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Hello user_t8ciyf thank you so much for taking time out of your day and reaching out here via our Xfinity Forums with your concerns on your recent experience. Having a bill that doesn't reflect what was expected or explained can certainly be stressfu
Poor communication by a manager and agent
I called regarding my issue with mobile service as i was getting charged more than i was told and i wanted help but the agent jannet who was no help and her manager on back end straight away said we dont help and dont provide any credit and made me a lair . I told them to listen to my previous calls
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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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Sign-In and Account Management
user_ggopm5, ok, thank you for sharing. I apologize about your experience. I do understand your troubles and want to really help. I am thinking you may need a technician. Have you had a technician visit?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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It has been almost a month since the issue was initially reported, what is taking the engineers so long to fix this?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@user_tcefle I do need additional information to put in the ticket for this, Do you have the option to send us a direct message on the web browser?
XFinity cable down laying across the roadway.
Xfinity cable down, laying in roadway by [Edited: "Personal Information"]
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Hello, Jerryosch! Thank you for reaching out to us here for help. And, thank you @EG for sharing! Just to confirm have you folled the steps shared earlier in this thread regarding allowing access via the Xfinity app? Included below is a helpful docum
Now all access to wifi settings have been removed, how to configure router from MacOS
Due to arthritis I can't use mobile phones. I therefor only have MacOS. Until recently I could login to my local access point and configure settings on the access point itself. Now I am compelled to use the Xfi app to make any changes (this didn't used to be the case) but Xfinity have not clicked th
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@XfinityAbby I did try to do that thru my app but seems like it has some issues and it wont let me go to those options. Address was added in original post. Please take care of it asap, thanks.
XFinity cable down laying across the roadway.
Xfinity cable down, laying in roadway by [Edited: "Personal Information"]
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Battery replacement for Home touchscreen
Need a battery for my hime touchscreen
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Devices and Equipment
Hello @user_tcefle thank you for reaching out on our community forum! I would love to assist you with that down line. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xf
XFinity cable down laying across the roadway.
Xfinity cable down, laying in roadway by [Edited: "Personal Information"]
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retention
I have seen posts on here regarding direct messaging someone about retention offers. I have seen a competitors pricing that is much lower and would like to talk to someone about matching it. How do I do that? I've already tried customer service on the phone and they had no retention offers. Thank yo
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Your Home Network
Poor communication by a manager and agent
I called regarding my issue with mobile service as i was getting charged more than i was told and i wanted help but the agent jannet who was no help and her manager on back end straight away said we dont help and dont provide any credit and made me a lair . I told them to listen to my previous calls
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Customer Service
Already activated new modem?
Tried to activate modem from apartment, was unable to activate. Retrieved a new modem from Xfinity for my apartment. Tried to activate new modem, waited 20 minutes 2 times to activate, both resulting in failure. Tried to activate again, received an error saying I already activated. Yet, there’s no w
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Xfinity App
I have and it did not work.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
XFinity cable down laying across the roadway.
Xfinity cable down, laying in roadway by [Edited: "Personal Information"]
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Customer Service
Hello @user_pkaacs Sorry to hear your service was down for the full day. When it comes to service interruptions you can request credits following the steps in the link above post by @XfinityAngie. Let us know if you have any issues requesting the cre
Outage compensation
Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our
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So far in the direct message conversation, one post from an Xfinity rep did list dates and times of outages. Otherwise, there has been no help or indication that the issues will improve.
user_95kk7n
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Internet Service Issues
I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,
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