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Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Question
Lines and pole
The comcast lines that feed my home come from a pole that is in the middle of my yard. About 8 years ago the state widen a road and added a pole outside of my yard. The power company moved their lines from the old pole to the new one but Comcast never did. I would like the my Comcast line run from t
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Customer Service
I appreciate you clarifying that. Rest assured, you've reached the right place. I'll need to review it on our end. For the privacy and security of your account, we'll need to move to private chat. To do so, can you please send our team a direct mess
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
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I am having the same issue after an update on LG tv.
Favorites feature on streaming app gone after app updated yesterday
Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026
Question
Thanks for verifying that, @user_qmd0i1. I'm not sure if that particular error message is a problem with the app or card, but we can report this to our partners on the rewards team to see if they can help us to clear it up. Please send a direct
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Question
Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. https://xfinity.com/returns Txt help or stop Msg&DataRatesMayApply I don’t have anything unused equipment.
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
Question
Hi @user_izbq2b. Thank you for choosing the Xfinity Community Forums to address your Xfinity equipment. You mentioned that you're still using the Xfinity modem, but we'd like to know more about the nature of the issue. Are you getting communicat
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
Question
No I haven’t been using a vpn.
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Question
Thank you for sharing your positive experience with Vlad. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Vlad and their leadership. We always want you to have the best experience
Great technician service
Vlad had just installed my modem and also found my reasons to my no internet connection problems immediately and and secure with clear understanding and explanation what he did and made sure everything was great and he is such a kind man. 11/03/2026
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Issue of debt being sent to a collector
Dear Xfinity representative, I hope this message finds you well. I am writing in regards to unknown balance of an internet account that is no longer active and has been paid in full. It was sent to collections by Credence Resource Management, LLC. I would like to speak with a live representative to
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Billing
@user_qmd0i1, are you using a VPN or any ad blockers on the device?
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Question
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
Question
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Customer Service
Failure to Honor Trade-In Agreement and Promised Account Credits
Dear Xfinity Customer Relations, I am writing to formally express my extreme dissatisfaction with the way Xfinity has handled my trade-in transaction and the failure to honor the account credits that were promised to me. I turned in my trade-in device with the understanding that I would receive cred
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Customer Service
kidde wifi compatibility
do i have to set my wifi to 2.4 ghz only in order to use kidde smart smoke detectors
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Your Home Network
Hi there, @user_maprgl. Thanks for reaching out to us here on the Community Forum. We're sorry to hear you'll be leaving us, but congratulations on the move! We can help close out your account. Please send a direct message to us including you
Cancel Plan Please
I'm unable to cancel plan via app or website. I moved out of country. Account number is [Edited: "Personal Information"]. Thank you.
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I am getting the “blocked” error in the app. I’ve had the card for a few months I believe.
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Question
Good morning @user_qmd0i1 thanks for joining us here at the Xfinity Forum. You have reached the right person and I can help get the answer that you need. That must be frustrating, that happened to me before as well, but it was a quick fix! &n
Promotional Mastercard Not Working
I am unable to use my promotional gift card. It says it is blocked and I can’t use it.
Question
Good Morning, @P213crew! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites a
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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How can I ensure my Wi-Fi network is on a compatible 2.4 GHz band? - Wi-Fi alarms featuring Kidde HomeSafe must pair to a 2.4 GHz Wi-Fi network. Your router model will help in understanding what Wi-Fi bands are available by default. If you are unaw
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kidde wifi compatibility
do i have to set my wifi to 2.4 ghz only in order to use kidde smart smoke detectors
Question