Xfinity Community Forum

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You were supposed to call me at 9:00 cdt this morning

user_xvznzq

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1 hour ago

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Xfinity App not allowing to fast forward

When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?

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user_jp233f You’re right, and we apologize for asking you to repeat steps you had already clearly listed. We read through the thread and understand that you have already restarted and refreshed the box, unplugged everything, and cleared the coo

XfinityAirelle

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1 hour ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Ttanasesnowy Hi there! Thanks for using our Forumns and for taking the time to contact us. Is your service still out? We are happy to look into this and get your online.

XfinityJorge

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1 hour ago

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Internet outsense Friday 9/4 - No ETA or Human Support - Dinwiddie, VA

Our Xfinity Internet service in Dinwiddie County, VA (23841) has been completely out since approximately 7 PM Friday, September 4. Xfinity has provided no restoration estimate or specific explanation. The outage status continues to say that teams will assess the network “once the area is declared sa

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We'll gladly take a closer look at this with you, @user_4fdtrf. Thank you for creating a post to get started! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. C

XfinitySara

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1 hour ago

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$100 service charge should not be ther

Hello, im a student attending west chester and they had come to instal the internet last week and the lady i talked to on the phone for scheduling it said there is no service charge to students and it says that there is now one on my bill.

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How is this (The filtering and auto-tune prioritization to HD options are a workaround for that.) a workaround? It DOES NOT WORK. What are you not understanding. The FILTERING DOES NOT FILTER when HD Channels is the filter.

user_451dcb

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2 hours ago

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Channel Listing Difference

I have Xfinity in the 19607 area. There are two channels listed for the"same" channels and I want someone to tell me what the difference is in the channels and if they are the same thing, why is it necessary to have two different listings? Makes no sense at this point. I will give you an example: Ch

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I want to review plan options

I want to review plan options with a live representative. The chat support bot won’t connect me to a person.

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Your Home Network

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I am the author of this post, and I want to add an update because I am extremely frustrated. I followed the instructions provided here and submitted my information through Direct Message exactly as directed. I then discovered days later that nothing

user_qkj63w

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2 hours ago

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Request for Executive Relations Assistance – Long-Standing Unresolved Service Credit

Hello, I am requesting assistance from Xfinity Executive Customer Relations regarding an issue that has remained unresolved for several months. I originally worked directly with an Xfinity representative, Frank, who spent considerable time assisting me with serious internet performance issues at my

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Hi user_7333xo! Thanks for taking the time to reach out on our Xfinity Forum. I am sorry to hear that you have been without service for 4 days. My team would be more than happy to see if the work is still ongoing in your area. Please send us a Direct

XfinityAmira

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2 hours ago

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4 day outage

I have had an outage for 4 days now with no updates from Xfinity. The severe weather was on 9/3/26. It has been sunny and 80 degrees from 9/4/26 until today 9/6/26. Why can't anyone tell us what is happening and why after 4 days we still have no service?

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Executive Customer Relations

@Xfinity @XfinitySupport I am requesting immediate contact from Executive Customer Relations regarding serious unresolved issues with my account. Since July, I have experienced repeated misinformation, unauthorized account changes, billing discrepancies, denied requests for supervisors, and unaccept

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Your Home Network

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@user_451dcb, currently, you cannot hide the SD channels from the guide, but that is a great suggestion. Thanks for the feedback. The filtering and auto-tune prioritization to HD options are a workaround for that. Both the HD and SD versions of these

XfinityFrank

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2 hours ago

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Channel Listing Difference

I have Xfinity in the 19607 area. There are two channels listed for the"same" channels and I want someone to tell me what the difference is in the channels and if they are the same thing, why is it necessary to have two different listings? Makes no sense at this point. I will give you an example: Ch

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user_b950fd Good day, and welcome to Xfinity Forums! We appreciate you reaching out for your clarity regarding your internet services. There is a system update we do, usually overnight. Is this what you are experiencing, or is there a service interru

XfinityKassie

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2 hours ago

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Constant outages

Our internet goes out almost every single day! I work from home often and can not rely on our internet. Also, when I try to report it for an outage credit it says I have reached the maximum credits. That is ridiculous if the service isn’t working and isn’t reliable then there should be credits given

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$100 service charge should not be ther

Hello, im a student attending west chester and they had come to instal the internet last week and the lady i talked to on the phone for scheduling it said there is no service charge to students and it says that there is now one on my bill.

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Billing

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user_vmfyj9 our team on Forums can help you! We can work in a direct message if needed, but we will always attempt to resolve as much in public as possible. Are you able to share more details about your billing concern?

XfinityJosephA

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2 hours ago

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My bill

I need to speak with a live agent

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The problem with the Crunchyroll app is only on the Xi6A cable box I use to access it on my living room tv. It works fine on my iPhone and laptop but my aged eyes can’t read subtitles on the tiny screens. Until April 2026 I never had a problem

user_jp233f

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2 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Lost Network Connection

For some time now, our two LG TVs lose the connection overnight. Each morning it shows “Connecting” but never connects or reverts to trying to connect to the XFinity network instead of our own. I must manually turn off Wi-Fi, turn back on and select connect. When I forget the xfinity and other netwo

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Your Home Network

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user_ni1i63 Hello there! Thanks for reaching out to us on our Xfinity Forums and for creating a post. I'm sorry to reach that we were not able to verify the account with your phone number. I know there are times that we are limited to account verific

XfinityPaula

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2 hours ago

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Verification issues [Edited]

You asked for verification verify my email won’t verify my phone number [Title Edited: "Personal Information"]

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Hello @user_cvaeb7 sorry for the delays in getting that downed line raised in your yard. I will assist you in getting this resolved. Could you please send our team a direct message with your full name and full address? To send a direct message: Click

XfinityThomasC

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2 hours ago

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Created a ticket that Xfinity isn’t in the system

I created a second ticket for the same issue last night after my first one apparently never registered? Went to check the second ticket this morning and the system is still saying that I don’t have any support tickets open under my account. I’m the only user profile on my Xfinity and I did the ticke

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Yes. I’ve tried that several times and it hasn’t helped once. That’s why I included deleting local data as one the steps I’ve regularly tried in my previous post. Did you actually read my entire post or look at my previous ones?

user_jp233f

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2 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Want to make change to TV plan and discuss my current internet promo

I would like to make a change to my TV plan. Is that something you can help me with? I also have an internet promo that expires Nov 17th and would like to ask questions about getting on a new promo.

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X1

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My bill

I need to speak with a live agent

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Customer Service

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