Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (441.1K)
user_2ldxt3 That means our local team is still working to repair the service in the area. The best option now would be to set up a text notification. You can set up notifications online or through our Xfinity App. As soon as our team has an estimated
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
Question
Hi, The Moto G pure seems to be locked to Xfinity sim cards, using a different provider sim card is asking for a unlock code to be entered. I had called into Xfinity support earlier and they had updated there systems to unlock it, but is still lock
Trying to unlock Xfinity moto g pure
Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help
Question
Thanks for your response, But why it tagged under xm fee, should it be tag gov fee??
xm fee applied on my account
Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks
Question
@user_4hnabk You need a way to convert all the email accounts together. It's a real pain to be trying to navigate between multiple email platforms. You can always use a third party email app so that you can download all your email into one place.
Email conversion to yahoo questions
I have an email for the main Account on Comcast and then 2 additional emails. I got an invitation to convert the main account email but not the additional ones yet. if I convert the main account email now, will I lose access to the secondary emails? I have a phone number associated with the main acc
Question
@Kamal the live chat assistant.
I really appreciated the assistance and patience from you. Service was a 10 out of 10. Keep up the great work.
Question
•
Xfinity App
Thank you for taking the time to reach out @user_k52r14. As the home is not within an eligible market, we are unable to process an order for an Xfinity xFi Gateway XB10 model modem. The XB10 is limited to certain market and network types only and una
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
Question
@XfinityJeniece yeah it says as soon as possible. I didnt know "asap" would be almost 24 hours now. Would be faster to switch providers.
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
Question
Hey there user_l9n46k, thanks for reaching out through the community forums! Sorry to hear you were running into issues watching a live UFC event. To clarify, are you able to watch these events through Paramount+ on other platforms without an issue,
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there
I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w
Question
•
Your Home Network
Good evening @user_rhydom. Can you provide some more details on this issue? Are you trying to access your bill via the XFINITY website or the XFINITY app? Have you completed any troubleshooting steps?
Cannot connect to Billing
A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState').
Question
Hello @user_zo6nys For the free lines we are waiving the normal service cost of $40/mo for the 1 year. As for taxes related to the cell service they are government taxes and fees usually ranging from $2-5 based on area. That sounds like what you are
xm fee applied on my account
Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks
Question
I apologize for that "Something went wrong" loop! It’s definitely frustrating when you've already done the right things like restarting and updating @user_8q77a9! Let's try these specific steps to kick-start the connection: Reset Network Sett
Voice mail not working
I see the voice mail notification, but after a minute or so it says "something went wrong contact customer support" All updated and restarted Samsung fold 6
Question
Xfinity owes me a refund and has still not done so!
This has been an ongoing issue for more than a few months. I moved way back on July 31st. I did the right thing by putting in my move out date the day before, and my move in date as the 31st. Yet, Xfinity billed me twice, once in August and once in September. I went into the local Xfinity store, and
Question
•
Billing
xm fee applied on my account
Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks
Question
•
Billing
@user_zm81dt Your comment is uncalled for. @EG was giving you some avenues to check on those outages. That's a first line of troubleshooting so that when you are engaged with an official employee you have some information to
Internet disruptions for 4 days
Last week Wednesday, Thursday, and Friday, and now today Monday my service has went out. How much longer is this going to continue to happen and what are you going to do so it doesn’t keep happening?
Question
Cannot connect to Billing
A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState').
Question
•
Billing
Thanks for posting on our community forums, user_xwv6v1. We can help schedule a professional installation for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. &n
XfinityDilary
commented
10 hours ago
to the conversation:
0
0
Coax cable
Hi! We just moved to a new apt and there’s no coaxial cable to hook our wifi box to. Can someone please come install one?
Question