Xfinity Community Forum

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Thanks. Yes, I have done all that without success. They replaced the Gateway so I’ll have another go when my blood pressure returns to something near normal.

user_qf1dns

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3 hours ago

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U

Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

Question

Good afternoon, and thanks for taking the time to reach out to us today. Is this account a recently closed account?

XfinityRaf

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3 hours ago

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Escalation

I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help

Question

Did Again's answer assist you? Have you tried other browsers, or the Xfinity app?

XfinityJeffB

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3 hours ago

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U

comcast.net

why can i not access my comcast.net email

Question

Oh, no @lappjoan! I'm sorry to hear that. Are you able to try reaching out to Sony customer support to confirm if that is the issue? If not, we are happy to continue troubleshooting.

XfinityAlyssaA

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3 hours ago

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Remote issues

The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps

Question

Thank you for posting on our community forums, user_r50p7i. I’m really sorry to hear about this experience. That’s absolutely not the level of service we expect, and I completely understand why this would be upsetting. We take concerns li

XfinityDilary

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3 hours ago

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U

Reporting An Xfinity Sales Rep

I called xfinity to move a service as i am moving. I didn’t have my card to process the fee to move and the rep let me know he will call me back. i got caught up at work and he called me 7 times back to back, as one of these calls was a spoofing call (a tactic used by scammers to make you answer you

Question

U

There's nothing to troubleshoot. We've done all of that. I was told it was a technical issue on your end related to the app and /or the guide itself. Apparently you guys know about it, I just need to know the status of the situation.

user_smuhof

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3 hours ago

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U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

I already tried that and still doesn't work. I asked AI and they said the IR sensor has failed on my Sony TV

lappjoan

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3 hours ago

to the conversation:

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Remote issues

The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps

Question

Thank you for reaching out to our team. That is definitely an issue I can look into from here. When you are losing that connection, do you get an error code or error message on the screen?

XfinityJohnG

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3 hours ago

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Service

Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.

Question

@user_1iaept Thanks for reaching out to us regarding loyalty offers for your account. I would be more than happy to check your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rd

XfinityCarolyn

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3 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Thank you for elaborating, @user_smuhof. Let's troubleshoot this issue together. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the N

XfinityThomasA

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3 hours ago

to the conversation:

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U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

Hey there, @david_k1, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting your connection. Can you please send us a Direct Message with your full name and your full address? To s

XfinityJeniece

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3 hours ago

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complaint form

Cant call out on verizon Incoming calls dont work Verizon says its comcast problem Comcast techs say its a [Edited: "Language"] contest comcast says its verizon problem. Use wifi calling by using airplane mode…..sometimes but unreliable. 400$ a month and nobody [Edited: "Profanity"] about fixing it.

Question

U

Service

Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.

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Customer Service

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Perfect, thank you for confirming that you’re using an XR-15 @lappjoan, we appreciate it. Have you tried factory resetting the remote? You can do this by following these steps: Press and hold the A (triangle) and D (diamond) buttons at the

XfinityAlyssaA

replied

3 hours ago

to the conversation:

0

Remote issues

The power button, volume and mute button on my remote stopped working. I contacted Xfinity customer service and we went through all the steps to troubleshoot the problem. They finally decided that I needed a new remote. I went to the Xfinity store and got a new remote. Went through all of the steps

Question

U

Can't wait to watch the schedule release tonight. Oh wait, I can't because Comcast is the anti-christ.

user_wjihcf

commented

3 hours ago

to the conversation:

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Removing NFL Network?

You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.

Question

J

Who do I call? Can I get a direct line to someone?

jackson5982

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3 hours ago

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J

Broken Exterior Utility Box

The utility box in my driveway has broken and now is a hole which is a fall risk for humans and my car can fall in the hole. I need it replaced ASAP but I cant get ahold of anyone and the automated phone service gets you no where fast and then just stops trying to help you. Please advise. Lauren

Question

Hello @bfaz18, and thanks for letting us know you've attempted to do this via the self-service tools. I really appreciate you walking through everything you’ve already tried. It’s clear you’ve put in a lot of effort, and I can see

XfinityCliff

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3 hours ago

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Xfinity Service Cable Card UnPair/Re-Pair

Hi, I understand that cable card support is limited. I tried the website to re-pair one of my cablecards, but it fails every time I've tried. Calls into service were met with the equivalent of a blank stare, and eventually a response of "we don't support that anymore", even though my cablecards rema

Question

J

Broken Exterior Utility Box

The utility box in my driveway has broken and now is a hole which is a fall risk for humans and my car can fall in the hole. I need it replaced ASAP but I cant get ahold of anyone and the automated phone service gets you no where fast and then just stops trying to help you. Please advise. Lauren

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Customer Service

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U

As mentioned, this issue happened about 5 months ago to a lot of people and it turned out to be a technical issue on your end, so I'm assuming this is the same problem. It's happening across all my devices.All the channels that I pay for are missing

user_smuhof

replied

3 hours ago

to the conversation:

0

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

Hey @user_7qgkct, Thank you for visiting our official Xfinity Forums Community support page. We do not have an email address where you can contact us, but recommend visiting our main Contact Us page which provides a variety of ways you can reach out.

XfinityDemitrius

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3 hours ago

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U

customer service email

I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have

Question

U

What really angers me with Xfinity is there are no loyalty programs. There’s more options everyday. This will most likely send me streaming sooner than later. I think if you’ve been a customer for over 30 years you should get some kind of loyalty

user_1iaept

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3 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question