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Bill does not reflect recent promotion
I had talked to an agent to get the promotion before my yearly one expires. just got a bill for $95. Please let me talk to someone to get this resolved.
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Billing
Oh no, thank you so much for taking the time to reach back out to us regarding activating Peacock Premium @a050864! When you are accessing the link, does it have you login using your Xfinity username? If so, are you using the primary username? Have y
Activate Peacock Premium Benefit
I got an email saying I can activate my free peacock premium benefit, but when I click the link I don't see it anywhere.
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I'll be happy to look into this for you @user_h7oqph Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. &emsp
peacock account is linked to another email and I need it to be reset
When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is. Can someone help me reset this?
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@XfinityMartyR Thanks for your response! I tried to do that and it is not working for me. Is there anything you guys can do on your end to help me reset the activation code for my account so I can get that fixed? Thanks!
peacock account is linked to another email and I need it to be reset
When I try to activate my peacock account it says “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_f14834b” and I do not know what email it is. Can someone help me reset this?
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When I click on that link it doesn't show Peacock Premium anywhere.
Activate Peacock Premium Benefit
I got an email saying I can activate my free peacock premium benefit, but when I click the link I don't see it anywhere.
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Rhodge, thank you for reaching out to us through the Xfinity Forums. I understand how frustrating it is when your service isn't working as it should. A good place to start is to reboot your modem. If that doesn't help, let me know, and we can run thr
Why is the streaming quality so poor on https://www.xfinity.com/stream/
I stream directly to my PC and streaming from the website (https://www.xfinity.com/stream/) is terrible. Constantly (and I mean constantly) buffers, looses bandwidth and quality and generally a terrible experience. Is there somewhere else I can stream live channels that I've pay for? Incidently, I s
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help with slow download speed
Our download speed is MUCH slower than promised. We're paying for 300Mbps and getting less than 32! Spent hours on the phone with customer support and they assured me it was our ARRIS cable modem and that a new XV8 (?) from Xfinity would solve the problem. Came home with it, connected and no change.
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Your Home Network
user_ucv5j6 Just wanted to make sure you are speaking about your Comcast Xfinity account correct?
Refunds
I received a email saying I was making claimed refunds on multiple accounts. I only have one account. I was hacked into my account a week ago with someone ordering over $900 on my account but Amazon did cancel the order and my account and credit card. I did signed in to make a new account and I am w
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Hello @user_93jk2a, thank you for taking the time to leave a post. Sorry to hear about the multiple service interruptions you experienced last month. I can certainly understand how frustrating that must have been, especially when your internet was dr
Refund not given
Last month I had multiple days where my internet would randomly drop for either a couple of minutes all the way up to a couple of days. I was told in a chat that I would receive a refund for last months internet bill, and I was still charged my full amount. I need to have my account credited that mo
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Click to Cancel for Residential Customer in Minnesota
I am replicating the request from user_tws7jc per the request to cancel service via the Click to Cancel law in Minnesota as discussed here https://forums.xfinity.com/conversations/customer-service/cancel-xfinity-internet-service-online-minnesota/6a81f237f5bede9622bafb3a): Hello, I am trying to cance
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Your Home Network
I and many others are also having this issue, seems there might be a problem here for Xfinity to look at.
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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@user_7hy3kw Thanks for meeting us in a direct message and allowing us to assist you. We are so glad to have all your account concerns resolved for you. If you need anything in the future please create a new post. Enjoy France!
Cancel service
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
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user_Tom2026 Thank you for taking the time to reach out to us here on our Xfinity Forums. Were you able to get the credit check completed or did you still require assistance since it has been a few days?
Xfinity System Locked Credit Check
I just ran into the same problem that everyone is complaining about where I had a Freeze on Equifax to avoid fraud risk from a company hacked. This freeze has been on for several years, but never created a problem for any other company to complete a positive credit check. I removed the freeze for Xf
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user_ofdrst Thanks for sharing those details. Since your brother's emails are arriving in your inbox, even though they are delayed, this suggests the messages are being accepted and delivered rather than being permanently blocked or routed to spam. T
Having a problem receiving email from my brother
Hello Comcast,For the past few months, I am not receiving emails from my brother. When I do receive the emails, they are received ~48 hours after sent. Can you help me resolve this issue? Below is the error message my brother receives.Thank you,[Edited: "Personal Information”]
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"On Us" movie benefits
The "on us" movie benefits that I have redeemed are not showing up in my library on the streaming app or on Movies Anywhere. I've linked and unlinked my account. Deleted and reinstalled apps. They show in my redeemed list though.
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Getting Started
Hello Jeniece,Thank you for responding. My brother is a Gmail used and he does get this same error message each time he sends me an email. I have checked the spam folder. His emails don't route there. They arrive in my inbox but for unknown reasons,
Having a problem receiving email from my brother
Hello Comcast,For the past few months, I am not receiving emails from my brother. When I do receive the emails, they are received ~48 hours after sent. Can you help me resolve this issue? Below is the error message my brother receives.Thank you,[Edited: "Personal Information”]
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Service cancelation
I've already returned my equipment and tried to speak with someone, but after asking numerous times to just cancel my service and to stop trying to sell me on service, where continued to ignore me so I hung up. I just want my service canceled, that's all!
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Your Home Network
Thank you for working with me on getting your Peacock subscription working again. It was just a matter of sending a new activation link to fix the problem. Take care!
XfinityAngie
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Peacock Premium Activation 90-day Window Missed
Hi, I'm currently an Xfinity Platinum member, and Peacock Premium is included as one of my membership benefits. Unfortunately, I was unaware that there was a 90-day activation window and missed the deadline. Peacock Premium is still listed as a benefit of my current Platinum membership, so I'm hopin
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