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@XfinityRichard Since I started this thread, problems have continued, as you can see. I've been able to determine that the wifi interruptions have contributed to closures and bans from cryptocurrency sites. In spite of having the gateway set for loc
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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@user_5kg5yp - God knows, when would this issue be resolved for me. Still hoping for the best :( !! Hope it sorts out soon for you as well.
Mobile Device visible on account even after successful return
I disconnected Xfinity Line and returned the Xfinity Mobile device to Mt. Juliet TN Warehouse address given to me by the representative, even after getting a confirmation from Xfinity Mobile Billing Department that device is received at warehouse on 11-Dec, still the device shows on my account and m
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Xfinity stream
I just upgraded my service today. I dont have equipment yet but I want to use xfinity stream. It wont let me watch nhl network even though that is in my new plan
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Xfinity Stream App
We will definitely look into this further for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click
Weird TV program behavior on different household TVs
The past two mornings at about 8:00 am when trying to watch news on channel 1115 on the den TV (connected to X1 DVR cable box), after 3-4 minutes the program would freeze, unfreeze, freeze, unfreeze, every few seconds like it was stuck in a loop. No other channels I checked were exhibiting this beha
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I just got off the phone with Xfinity regarding this issue, and unfortunately the pattern of inconsistent and incorrect information continues. During the call, I was advised that the ticket number I previously provided does not exist in the system.
Ticket number [Edited]
am requesting assistance escalating a billing dispute related to Xfinity Home equipment that was never used and has already been returned. At this point, the issue is not just customer service — it is the repeated and conflicting guidance I have received across multiple Xfinity channels, including t
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user_4lxopu Thanks for letting us know, we can take a closer look for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the "New
internet packet loss
Hi. I have recently boarded this service. I have been seeing consistently around 1-2% packet loss on my 1Gb connection since I started. I am using MTR to measure this. I have no splitters on the path inside the house. I am coming from 5G FWA home internet and never saw much packet loss, if any, on t
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Accepted Solution
Hello, user_1ma7vk. Thank you for reaching out to us here for help with your Xfinity Gateway, you've reached the right place! If your Xfinity gateway is damaged, we’re here to make the replacement process as easy as possible for you. You have s
Cable broken at Router inside house
The cable to back of router is hanging on by one strand. Can this be fixed please?
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Hello @Renee_GA, thanks for taking the time to leave a post. Sorry to hear you are having issues with Amazon Prime loading on your X1 Cable box. How long has this issue been occurring?
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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Error when activating Peacock Premium
When I click the "Activate" button on the xfinity.com/yoursubscriptions page, I get an error saying "Something unexpected happened." I've tried on multiple occasions and received the same error. Please advise on how to activate Peacock Premium.
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Customer Service
Yes. In the morning about 8:00am on the same channel and only on this channel.
Weird TV program behavior on different household TVs
The past two mornings at about 8:00 am when trying to watch news on channel 1115 on the den TV (connected to X1 DVR cable box), after 3-4 minutes the program would freeze, unfreeze, freeze, unfreeze, every few seconds like it was stuck in a loop. No other channels I checked were exhibiting this beha
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This issue was resolved after my modem was re-provisioned. There has been no packet loss since then.
Intermittent Internet Outages on 1.3 Gbps Cable Connection (4-9 PM PST Daily)
I have a 1.3 Gbps cable internet connection that's been experiencing intermittent outages for the past two months. This issue occurs daily between approximately 4 PM and 9 PM PST. The problem starts with packet loss, followed by a complete loss of connection for 2-3 minutes. It then reconnects, but
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Good afternoon user_21zqsx. You have reached the right team, and we will be happy to assist you with looking into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdqu
iPhone 11 traded-in in August 2025, still waiting for monthly credits to be applied to my bill - please help!
I purchased a new iPhone 16 in July 2025 and opted to trade-in my iPhone 11 for monthly credits. The whole process has been a fiasco with me never receiving any email communication whatsoever from Xfinity about the process. I never received a shipping label to send in the old phone. I had to contact
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user_uxt74o Thanks for reaching out! Did you reach out to the Xfinity Mobile Team to see if there is an option for you to get a Stand Alone Smartwatch Data Plan?
Using Apple Watch Ultra with cellular plan without having phone on my person
Pulling my hair out talking to support all day. They keep telling me that I need to have my phone connected to the watch in order for the cellular to work properly. The sole benefit of having cellular on the watch is so I can leave my phone at home and stay connected. Xfinity even falsely advertises
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Ticket number [Edited]
am requesting assistance escalating a billing dispute related to Xfinity Home equipment that was never used and has already been returned. At this point, the issue is not just customer service — it is the repeated and conflicting guidance I have received across multiple Xfinity channels, including t
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Billing
Hi and thx for the reply! Yes directly connected (not wifi).
internet packet loss
Hi. I have recently boarded this service. I have been seeing consistently around 1-2% packet loss on my 1Gb connection since I started. I am using MTR to measure this. I have no splitters on the path inside the house. I am coming from 5G FWA home internet and never saw much packet loss, if any, on t
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user_cd8194 Thank you so much for stopping in for help with this additional account. This can happen if you attempt to take advantage of a new customer offer as a current customer. There isn't an option to merge accounts, but we can disable/disconnec
Trying to change internet plans created a second account
I tried to change my internet plan but for some reason the system instead opened a second account at the same address. I says both accounts are active so I am worried I will be double billed. I would like the accounts to be merged into just the one with the new plan. I saw many people with the same
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user_tu54qt Thanks for reaching out! I would recommend reaching out to our Customer Security Assurance Team to see if your Comcast email can be reactivated.
Changing email address in Peacock
I cannot update email address on peacock because it is an inactive comcast address. To change or update the email address, Peacock wants me to follow the prompts sent to the inactive address. Help please.
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Hey there Seamaster, thanks for reaching out through our community forums! Sorry to hear your having issues activating Peacock. To get a better idea of the issue you're having, is this meant to be included with Xfinity Rewards membership, a new inter
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Error when activating Peacock Premium
When I click the "Activate" button on the xfinity.com/yoursubscriptions page, I get an error saying "Something unexpected happened." I've tried on multiple occasions and received the same error. Please advise on how to activate Peacock Premium.
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