Xfinity Community Forum

Courtesy services

How do I retrieve my courtesy service services? They were interrupted three weeks ago. I am back to work as of 2-18-2026

Question

•

Customer Service

6

1

0

Thanks for reaching out through our Xfinity Forums @allans23. We want to do everything we can to help with the intermittent internet connectivity you've been experiencing. Please send a direct message including your full name and service address, and

XfinityJustinC

commented

2 hours ago

to the conversation:

0

Network interruptions In 77024

Dear Xfinity Support, I am writing to formally report repeated service interruptions at my home in ZIP Code 77024 (Houston, TX). Since last Thursday, my internet service has been disrupted five separate times. These interruptions are not brief fluctuations — they materially disrupt connectivity and

Question

Network interruptions In 77024

Dear Xfinity Support, I am writing to formally report repeated service interruptions at my home in ZIP Code 77024 (Houston, TX). Since last Thursday, my internet service has been disrupted five separate times. These interruptions are not brief fluctuations — they materially disrupt connectivity and

Question

•

Customer Service

8

1

0

U

Phone doesn't recognize Xfinity WiFi

My new phone doesn't show Xfinity WiFi hotspot

Question

•

Your Home Network

5

0

@user_8dj0xu - Thank you for reaching out to Xfinity for assistance with your concern regarding your tablet. We would be more than happy to assist you with this process. In order to get started I would ask that you reach out to us via a Dir

XfinityCliff

commented

3 hours ago

to the conversation:

0

U

prepaid shipping label

How do I get a prepaid shipping label to return a tablet sent to me as a loyalty reward

Question

Hello @user_dup23u we definitely want to ensure that you are able to enjoy all aspects of using the internet, and are here to help! Have you done any basic troubleshooting steps since then? Have you checked for updates? Restarted your devices? Are th

XfinityMelinda

commented

3 hours ago

to the conversation:

0

U

Constant internet issues

I have been experiencing a lot of freezing while watching apps. I have been experiencing a lot of dropped calls while on wifi in my apartment. Ever since Friday 2/20 when xfinity said they were fixing whatever needed to be fixed in my area. However, I've only experienced worse connection whether wat

Question

Good Morning, @user_nn73pu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to add services onto your account. Are you attempting to add Xfinity Voice o

XfinityAdrienne

commented

3 hours ago

to the conversation:

0

U

Something went wrong

Trying to add a phone to my plan and it ends with something went wrong, not very helpful especially when it is apparently impossible to contact anyone at Xfinity

Question

Hello @user_jpplki Thank you for this post, For NOW Xfinity internet it must be mailed out and we can only mail items to your service address. I know the importance of having your services asap especially working from home. I want to look into this

XfinityKam

commented

3 hours ago

to the conversation:

0

U

Home Address Issue

Hi, I ordered a now Xfinity home internet to my new address, however I am seeing that there was an issue with the delivery since I didnt know my building doesnt accept package deliveries. The wifi I believe is being returned but I wanted to know if I can change the address to redeliver or if I could

Question

Hello Sylvia, I hope you are doing well. I am checking to make sure all had been completed to your satisfaction. If you have any other needs, we are here to assist.

XfinityJeffB

replied

3 hours ago

to the conversation:

0

U

I am trying to cancel xfinity, getting a lot of 404 page not found errors on their site. I don't have access to my phone today.

I keep going in circles. Why can I not just cancel this service online? It appears to want to schedule a callback. I don't have access to a phone today! I know congress has been working on this (making it as easy to cancel as it is to sign up). [Edited: "Political/Profanity"] This is ridiculous that

Question

I meant to say I do not think this will work again. As I have stated any Xfinity app does not work behind my "router" (Meraki) Xfinity Stream App on LG TVs, Roku's and the Xfinity Mobile App. They only work if they are connected directly

tedbear13

replied

4 hours ago

to the conversation:

0

Xfinity Stream App not working

Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin

Question

user_swzr17 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here a

XfinityBenjaminM

commented

4 hours ago

to the conversation:

0

U

Cancellation Request + Unable to schedule callback

Hi, I need to cancel my internet service. When I go on chat to request this, it directs me to schedule a callback. The callback link is repeatedly throwing an error that reads "

Question

U

I want to get off this message board and correspond directly with a person.

user_e92521

commented

4 hours ago

to the conversation:

0

4

U

power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

Question

I do not this this will work again. I have tried this multiple time. I have a wireshark capture of the problem if some on the engineering team would like to look at it.

tedbear13

replied

4 hours ago

to the conversation:

0

Xfinity Stream App not working

Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin

Question

U

how can I reset my password this email

user_qvg3xx

commented

4 hours ago

to the conversation:

0

U

comcast.net

why can i not access my comcast.net email

Question

U

Constant internet issues

I have been experiencing a lot of freezing while watching apps. I have been experiencing a lot of dropped calls while on wifi in my apartment. Ever since Friday 2/20 when xfinity said they were fixing whatever needed to be fixed in my area. However, I've only experienced worse connection whether wat

Question

•

Customer Service

6

1

0

U

power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

Question

•

Customer Service

8

1

0

Good morning user_4i12xj! Thanks for being a part of Xfinity and for reaching out to us for help with identifying the channels that you are subscribed to for your services. Depending on your area and the services you have ordered you should be able

XfinityPaula

commented

4 hours ago

to the conversation:

0

U

Channels

I would like to know what channels I am paying for

Question

user_wl0s6b Thanks for reaching out about a charge to your card after being removed. That certainly shouldn't happen, and we would be happy to look into the matter with you as well to see what happened. Can you send us a direct message with you

XfinityEricB

commented

4 hours ago

to the conversation:

0

U

Unauthorized payment

After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.

Question

U

same issue, is there a fix?

user_2cbun7

commented

4 hours ago

to the conversation:

0

U

MAC address filtering please help

Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network during set up. The solution that is recommended is to d

Question

U

IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

Question

•

Devices

3

0