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user_jj0v2h Welcome to our community forum! Thank you for letting us know that you're receiving bills for someone else so we can correct this going forward. How are you receiving the bills? Are you getting paper bills in the mail, Email notifications
Billing error - receiving bills for previous resident
I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.
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Deplorable customer service/fraud.
Mr. Anderson, I have recently cancelled my account with Xfinity for reasons I'm sure I don't need to make you aware of. Since my cancellation I have experienced customer support the likes of which I didn't think possible, even at xfinity. I am due a refund of $89.63 from xfinity, so unfortunately I
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Customer Service
Happy Thursday user_pu7mit 👋 I appreciate you taking the time to stop by our community with your question, and want to especially congratulate you on the getting back to work! When it comes to your eligibility for Internet Essentials with increased
Question about Internet Essentials eligibility
Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent
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user_kqpoij We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Can you please provide a more information about your issue, so the Community can have an unde
Package
I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery
Question
Hey there user_0cystz thanks so much for taking the time to reach us here on the Forums! Fanduel and Xfinity can connect together, but there are certain states where Fanduel is restricted. Fanduel TV is available on our X1 platforms in select packag
fanduel
Hello Support Team, I have been trying to authenticate the Fanduel app with my Xfinity account but the link for Xfinity button is not working on fanduel's website. I have reached out to Fanduel and they indicated that Xfinity needs to correct the link error. How do i escalate this issue to be resolv
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Package
I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery
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Customer Service
Xfinity won’t unlock phone
complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without
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Customer Service
Billing error - receiving bills for previous resident
I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.
Question
•
Billing
Question about Internet Essentials eligibility
Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent
Question
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Customer Service
Hello user_9wd2hy is this still a concern for you? Others have suggested saying "English Audio" to bring this back, but we can also suggest saying "Account Refresh" to reset the cable box to fix this issue.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
user_g312s9, Thanks for letting us know. We will keep you posted with any updates.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
How do I get a new remote
Xr15 Remote not working
I’ve tried A + D then 981 followed by the xfinity button + I multiple times and nothing works. I have unplugged the box multiple times as well. This has been going on for days now.
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Hey there 06288 this is great news! We're glad that you're now able to access your converted mailbox. Happy New Year to you, and we're always on hand to help here on the Forums!
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Clear cache and history, open an incognito browser and navigate to mail.yahoo.com. Worked for me finally. Think the incognito browser is the key.
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
Question
Hello, @user_38n75u lets work to get a ticket opened so this issue can be tracked. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat ic
Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
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I wanted to change settings for DMZ, DNS, port forwarding - essentially everything that is under the 'Advanced Settings' on the mobile app. These used to be available via the router's web interface when we were a customer 5y ago. We recently have ret
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
Question
Howdy user_1r2x9a 👋 Thanks for joining us in our community on this Thursday, and know you're in the best place for help! I know how important it is for you to have the device you need unlocked for use, and while we hate to see you leave Xfinity Mobi
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Xfinity won’t unlock phone
complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without
Question