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Thanks for reaching out today, @tjb99, for assistance with your internet connection. We're sorry to hear about the trouble. I do show your CM1200 modem is compatible. Have you tried to troubleshoot without the router connected? Did you check to make
Internet drops for 5-10 seconds
Hi! I've had issues with my internet lately. It will randomly drop all connections for 5-10 seconds one or more times and hour. It is not exactly a new issue, but has been a lot more frequent recently. I have a netgear CM1200 modem and R6230 router, which I believe are still in spec for my xfinity p
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I don't want to DM. I don't need to discuss this. I simply what to CANCEL services and Xfinity has made that an impossible act. Their website sends you in circles with no available means to simply cancel services. it's my services. I should have the
Cancel Service
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
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@user_vkcu5s Thanks for adding a post and letting us know. The package does come with the opportunity for a Pod to be added. It will boost the range if the system notices the need through the devices through a home evaluation. It is done every six mo
XFi complete booster
Hello, I have had the XFi Complete service for about a year and half. For the first several months, we had limited internet use in the home. I am now working from home more frequently and finding that the signal to my office is significantly degraded. I understand that the service includes a booster
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Good evening @user_6zp91a, and thank you for letting us know that you are also experiencing this issue. May I ask what troubleshooting steps you have tried so far for example, have you tried deleting and reinstalling the app? May I also confirm the a
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Same thing here. Always gone as soon as I get the notice. Make more of them available. There are alot of us customers out here that pay an arm and a leg for xfinity to begin with. Come on.
Xfinity Earth Day Membership benefit expired before I even got the notification
My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g
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user_e1mtnc In that case, let's cover all the bases so they cant say we missed something. The us make sure it is not an issue with the browser. Could you clear your cache and cookies, as well as close out all your currently open browser windows? At X
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Yes I am connected to Xfinity wifi and using a Mac laptop. Is there an app or hardware for Peacock that is necessary for this? Maybe cookies need to be allowed? Who knows? It says the fault is theirs.
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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@user_boqz75 Thanks for adding a post to the forum. We can help. Is there no connection to the internet, or is your Wifi network not displaying?
Wi-Fi Connection
The Wi-Fi is out. Please help us get connected to it. We don’t know our password to get it
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Greetings, @user_2vfrkw! I am sorry to hear you are dealing with fraudulent payments. I understand that can be stressful. You did the right thing to reach out to your bank right away. Our customer Security Assurance team, CSA, help with any instances
Fraudulent charges on Amex
I have my autopay for my xfinity mobile on my Amex card. Yesterday I got my latest Amex statement and it showed I was charged for my monthly usage on April 4. And then starting on April 22, I was charged $99 a day everyday through May 3. The phone number next to these fraudulent charges is the actua
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When i login to Peacock, it now shows no plan / subscription attached. And it shows I need to choose a plan. Stopped working yesterday, May 5. No email communication.
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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user_e1mtnc That is odd, and I honestly have not run into that one before. I get the "account is already active" error commonly. Let me ask, are you at home connected to your Xfinity wifi when trying the activation process?
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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XFi complete booster
Hello, I have had the XFi Complete service for about a year and half. For the first several months, we had limited internet use in the home. I am now working from home more frequently and finding that the signal to my office is significantly degraded. I understand that the service includes a booster
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Customer Service
Our team is here to help, user_xqs104! You mentioned you activated Peacock Premium through Xfinity a few months ago and it's important to us that you're able to enjoy your shows. What is happening when you try to log in now? When did it stop working
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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Hello user_9c9s5d thank you so much for taking the time to reach out here via our Xfinity Forums regarding these domain name concerns. Domain name concerns via Yahoo email can be address using the Senders Hub, and are handled on a case-by case basis
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
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Hi there, @user_s6lta6! Thanks for reaching out about the call. There are times that bad actors will spoof the number they are calling from. If you are ever uncertain who you are speaking with you should hang up and call the company yourself. Our Cus
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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@user_2lgwrz I just had this same issue. When I called Xfinity the rep said it wasn’t them. So why is this page saying the number belongs to them? They keep calling and not saying anything. I am going to block the number
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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I am having the same issue, it has been 3 weeks and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. What s
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Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher
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