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Ethernet-Connected Printer Not Showing as Connected Device
A non-WiFi printer connected to the Ethernet port of an XB8 gateway does not show up as a connected device either in the Xfinity mobile app or in the list of Connected Devices using the Admin tool website. However, the printer is recognized and prints using a computer on the network and its IP4 addr
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Xfinity App
I can't get the Weather Channel in today, June 15. It has said all day "We're having trouble connecting." At the bottom of the screen, it notes XRE 03059.
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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No Tracking Inofrmation?
After receiving my order confirmation through email, I was told that I would be sent a modem with tracking information in at least 2 hours. I have yet to receive the tracking information. I was texted before, though, that I had "compatible equipment installed, all you need to do is activate it using
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Customer Service
Worst customer service ever!
Been trying to talk to someone to get a live person technician out to replace my box and they all say still getting in touch with a technician..
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Plan
I also got the »invitation » on the login page to transfer my email account to Yahoo.com.
Can not login to my email
Hello. All of a sudden I am unable to login to my email account. It’s not recognizing my username. When I put my full email address in, I put my password and the lb get the code- I’m getting error messages. Page not found etc
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Same here… I kept trying and got locked out. After two hours, I was able to log back in with no issues.
Can not login to my email
Hello. All of a sudden I am unable to login to my email account. It’s not recognizing my username. When I put my full email address in, I put my password and the lb get the code- I’m getting error messages. Page not found etc
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@user_7yp6bk thanks for taking the time to post on our Xfinity Community Forums page. If you've already cleared the cache and cookies the next step would be to ensure that your phone OS and the Xfinity app are both on the most updated versions. If yo
400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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Hello! I am having the same issue. I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the
peacock
I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_2726734 I did move
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@user_54a8kt Thank you for reaching out here, I can see how Frustrating this has been for you when you've been trying to cancel, I can step in from here and help with getting this properly handled. Please send us a direct chat message with your full
AI Chatbot Does Not Work
The botnloterally does not work. It will say "got it", and then do nothing else. Xfinity was already a nightmare to work with. The decision to be EVEN WORSE is maddening. It has taken me 4 days to cancel this terrible sevice.
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user_58w6ac, I'm sorry to hear you are seeing the same trouble. I see you've reached out, and we did a few troubleshooting steps. However, I understand we are sending a tech after getting no improvement. I'll be glad to follow up after the visit to s
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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Thank you. I have submitted a direct message. When should I anticipate a response back?
Public Utility Easement Approval
I am reaching out to obtain approval/clearance from Comcast/Infinity for an existing rear detached garage that is encroaching into the 25-foot P.U.E. in the backyard. Approval is needed to move forward with permits from the city of South San Francisco.
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user_7cf504 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Sign In
After restoration of service from power outage- xfinity app is asking me to sign in. It says I dont have authorization on this phone and won't load on my husbands phone. Want to talk to a real person.
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Hi there, and welcome to the community forum, user_ks6nxq! We'd be more than happy to see what can be done about your unwanted MGM+ subscription! Please send us a direct message with your full name, name on the account (if different), and service add
cancel MGM+
Back on Nov 10, 2025 I cancelled MGM+ through my xfinity Flex Box but I keep getting billed for MGM+ each month. Today, I opened the settings page on my Xfinity Flex Box and went to subscriptions and MGM+ isn't listed as a subscription but it's still on my bill. Please unsubscribe me from this servi
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user_t1qzd2 We would be more than happy to help dig further into this issue by checking your eligible membership rewards on this end. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdqu
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Mobile phone
I return mobile phone on May 17th and still haven't received my refund and had to pay pay for 4 lines the 4th line haven't been activated and the fulfillment center received the phone on May 20th I fill like I've been taken advantage of I'm seriously thinking about canceling my service. I've been wi
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Devices
Hey there, user_z1kfks. We never wish for you to feel this way regarding your mobile experience. We understand you mentioned you spoke with our Corporate Executive team recently. Please confirm if you require any further assistance with this matter.&
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
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I open the link from the email I received from Xfinity and it just takes me to the stream store where I go and check my subscriptions and it’s not there to activate it.
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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When ( note, not an if; I've been getting them)we get asked for a separate imap password; do you have an address to send the screen and link to you for you to investigate the phishing that's going on?
I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help
Unable to receive my email. It keeps asking for a password for imap! What is this? Please help!
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Thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help get you that tracking information. Please send a direct message including your full name and service address, and we can get started anyt
XfinityAbel
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No Tracking Inofrmation?
After receiving my order confirmation through email, I was told that I would be sent a modem with tracking information in at least 2 hours. I have yet to receive the tracking information. I was texted before, though, that I had "compatible equipment installed, all you need to do is activate it using
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