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@XfinityRaf Yes, I've looked for the box. I think my husband took it to our city's electronics recycling event, not realizing what it was. I have not yet cancelled the TV service.
Lost TV Box
I will be cancelling the TV service, but I noticed I would need to return the TV box. I haven't used that box in probably 10 years and have no idea where it might be. Is there any way to avoid the non-return fee? I've been paying a monthly fee for a box for years, which more than paid for the cost o
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@user_rkbjb6 thank you for taking time to follow up. We appreciate you confirming you were able to get your questions answered regarding the Bring Your Own Device, that stays with the Xfinity Forum spirit. If you need assistance with anything new, pl
IMEI coming up not compatible
I am doing a body my device is unlocked I checked compatibility with ATT & Tmobile my device works fine on their their network I have a Flip 7 on Verizon network I need assistance to bring my phone back
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@user_0l5lbe Yes, have been with Comcast for 30 years.... so much for being a loyal customer......
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_dantek103 Great to see you were able to get that setup through the Xfinity Assistant! Service is restored within an hour but typically several minutes once the system tracks the payment arrangement and goes through the automated steps to cancel
Service restoration
I just set up a payment arrangement with a live agent and was wondering when my service would be restored or if there is a way to check and make sure it got done.
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Sorry, but I'm not able to help with any of their possible firmware glitches. Good luck !
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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@user_mshrjw The rep you're working with can get a ticket in place for our backend finance team to investigate the charges and place them to your account properly or refund them. You'll want to ensure you have your banking details available, such as
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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@EG Please read the earlier posts! My app doesn't show the View WiFi Equipment link. That's the issue. I've reinstalled the app. No change.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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Here We Go AGAIN!
Xfinity emailed me a notice the bill for service at my old address is due today. Attempted to logon to Xfinity and pay but as per usual ITS NOT WORKING AGAIN!! So, what do I do when Comcast penalizes me for late payment when YOUR PAYMENT SYSTEM isn't working?? This has been going on for YEARS!!!
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Billing
Hello @user_wfdgyk thank you for reaching out over Xfinity Forums. I'd definitely like to assist if you're still experiencing issues with the remote after pairing. If you haven't reviewed this helpful document, it does have the walk through steps to
Help with pairing remote
Trying to pair new remote and after entering the code, nothing happens
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@XfinityBradM ok so I did a payment arrangement through the assistant and it said my service will be restored shortly how long will that take.
Service restoration
I just set up a payment arrangement with a live agent and was wondering when my service would be restored or if there is a way to check and make sure it got done.
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Hello @user_bcb9cb We certainly hate to lose you. But our team can save you the frustration of calling again and assist you with the account. Please send us a direct message with your full name and service address. To send a "Direct Message"
I need to cancel my service
I have been trying to get this done for almost an hour and a half. I waited on hold for 45 minutes only to be disconnected. SO then I tried to do it via chat and they told me that I have to call in to cancel because they have limited access. They gave me information to request a call back, well gues
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Today, the 18th of May. I've been on the phone with them for 47:37 already because there were two changes on my credit card which are not showing on neither accounts of my(Internet not mobile) and yet they can't tell where the money went to, what acc
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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user_e9tfiz Sounds good! If that doesn't do the trick, try connecting the printer to the 2.4 GHz band while the printer is as far away as possible from the Xfinity Gateway, yet still getting a signal.
Epson Workforce 545 printer connection trouble
Since installing the XB8 I have been unable to connect my wireless printer - at least not in a way that allows it to function. I've changed the security mode to WPA 2, and according to the admin console, the printer is recognized as a device connected to the network on the 2.4 Ghz band (which is cor
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user_c1fd91 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are requesting the account be deleted and that the card be removed for automatic billing. Our team would love to take a look at this for yo
Fraudulent billing
I Have read many other complaints and responses and also I’ve had trouble with repeated billing after I’ve clearly canceled my services and the app is telling me I am no longer a customer. [Edited: "Soliciting"]. My next step is to television media and or legal representation. It is just sort of puz
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I have sent the direct message and am waiting for a reply.
Request for Loyalty Pricing Review
Dear Xfinity Customer Retention Team, I hope you’re doing well. I’ve been a loyal Xfinity customer and Gold Member for almost 5 years, and during that time, I’ve genuinely appreciated the reliability of your internet service and the overall experience I’ve had with your company. Because of that, my
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door sensor
We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?
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Devices and Equipment
@BIslander wrote; @EG ok. Are you saying I could reach the admin module using 10.0.0.1 if I was not in bridge mode? Yes, bet you may have to enable Admin Tool access first; https://www.xfinity.com/support/articles/admin-tool-access &n
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
I need to cancel my service
I have been trying to get this done for almost an hour and a half. I waited on hold for 45 minutes only to be disconnected. SO then I tried to do it via chat and they told me that I have to call in to cancel because they have limited access. They gave me information to request a call back, well gues
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Billing
user_pehk81, I am sorry to hear you have been dealing with this without a solution. I would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
XfinityAngie
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RECORDING button gone!
I have had so many technicians at my house but no one can figure out what happened to my Xfinity account. I have TV plus with 300 hours of recording on my DVR. But my DVR just disappeared and I cannot record anything on my television! It keeps saying I am not subscribed to DVR but it is part of my p
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