Official

Accepted

Unanswered

Advanced Filters

Search Results (429.3K)

Most Recent
Selected Most Recent

@user_xhniga Thanks for reaching out to us if you're a diamond member and you don't see the Peacock banner in the Xfinity rewards, try going to https://customer.xfinity.com/activate-peacock to activate your subscription with your Comcast user ID and

 to the conversation: 

0

2

Redeeming free Peacock Premium

Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me

Question

user_5i7pm8 Happy Saturday! Thank you for reaching out for assistance in updating your move date through our Xfinity Forums. I'd be happy to assist you in updating your request. Can you please send a Direct Message with your name, and current service

 to the conversation: 

0

0

Need help changing transfer date for move

I'm moving and have set up move of service one day ahead of schedule. I need to change that date to the correct one so that my current service doesn't shut off here while I still need it. The assistant is of absolutely no help. How do I make this happen?

Question

@XfinityJustinM​ bruh [Edited: "Language"] especially if you work gor the company. Responding the same way they did.....Why would I expect you to fix qnything they couldn't fix? [Edited: "Language"] outta here. But since you asked, I was initially cr

 to the conversation: 

0

Scammers

Will lie and say that they will honor their policy and word but does not nor never intends to upon making the statements they make when dealing with customers. They are uninformed workers throughout the entire system and I wouldn't suggest this company to anyone.

Question

After 35 years as a loyal customer, I am leaving Xfinity because of consistently poor customer service, unexplained bill increases, and unresolved issues. I am switching to Verizon effective immediately.

 commented 

4 hours ago

 to the conversation: 

0

1

I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

Question

I'm not trying to create a new email address. I'm not trying to change my password. Why are these links you provide not what I'm trying to find?

 to the conversation: 

0

1

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

Question

Good morning. I have read your post and definitely not a good way to treat a Veteran. We are here to help you out. Please send us a direct message to better assist you. If you could please send me a [Modmail message](https://www.reddit.com/mess

 to the conversation: 

0

0

Scam, bait and switch on a veteran

I am a Vietnam veteran living on social security with a plethora of health problems including prostate cancer, COPD and a heart condition. Customer support along with the low life that answered these complaints are completely aware of this. They have been contacted by my oncologist and my veteran se

Question

user_0s3lwy Are you referring to an install charge on the billing? When a self install isn't possible for situations like you described, the home does require an install tech that has a fee to hook up the home.   

 to the conversation: 

0

2

100 Installation Charge

I signed up for service and got the self install kit. When I tried to install, I had to contact customer service cause we could not get a signal. They scheduled and sent out a tech. The tech determined that there was no active signal to the house. And thought that the line to the house might’ve gott

Question

ziphius Hello there, and Happy Saturday! Thank you for reaching out for assistance with getting your address updated through our Xfinity Forums. I'd be delighted to assist you in getting your address updated. We may need to issue a ticket to have it

 to the conversation: 

0

0

Need to change the service address for a property

I own a rental house that is currently empty. The address of the actual property has changed. I have paperwork from the county documenting the change. USPS and the power company recognize the new address, but Xfinity does not. I cannot find a way to speak to a human on the phone. How can I change th

Question

Hey @Briank22 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your trade in. I would be more than happy to offer my assistance looking into this further for

 to the conversation: 

0

0

Trade in devices lost by Xfinity Mobile

I decided to trade in my devices back in late November to take advantage of the $1100 trade-in offer. I shipped the devices back Via the labels provided to me by Xfinity Mobile through the United States Postal Service. I was able to track that those devices were delivered on December 16. After a wee

Question

Hey @user_oaaiim , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock reward. I would be more than happy to offer my assistance looking into this fu

 to the conversation: 

0

0

Why can't I activate peacock?

When I try to activate it, I just get ``` Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later.``` Trying again later does not help. Also the automated support chat is very bad, cannot help, cannot route to a person

Question

user_84d733 Hello there, and welcome to our Xfinity Forums! I can see how it would be a frustrating experience not having your billing aligning with the pricing you are expecting. I'd be happy to take a look, and see what's happening with your billin

 to the conversation: 

0

0

Frustrated for high bills

Contacting since June 2025 for every month for high bills which can’t be afforded. Everytime representative made fake promises but right after that every month got the same bill. Every time representative told me I have enrolled you in new plan and you will get $50 bill but getting $78ish bill every

Question

Scam, bait and switch on a veteran

I am a Vietnam veteran living on social security with a plethora of health problems including prostate cancer, COPD and a heart condition. Customer support along with the low life that answered these complaints are completely aware of this. They have been contacted by my oncologist and my veteran se

Question

6

1

0

@user_ffhunr Sorry for any delays we are closed between the hours of 1:00 AM and 6:00 AM eastern standard time. Thanks for reaching out to us,  we do apologize for any inconvenience. You're charged a $25 access line if you and you don't have r

 to the conversation: 

0

0

Xfinity Mobile only Fees after moving services

I was overcharged by over $300 over several months after I moved my services to my new address. It seems only my internet was moved and my mobile services were not, so I was overcharged $25 per lines (I had 2, so $50 per month). I contacted xfinity mobile as soon as I noticed and the agent assured m

Question

@Casillas707 Thanks for reaching out to us, if you're able to connect to your PS5 to the Internet through an Ethernet cable and not through the Wi-Fi you may have to reach out to Sony to see what configurations need to be set up on your gaming consol

 to the conversation: 

0

Ps5 network unstable with no known fix

The ps5 is connected via wireless connection through XFinity supplied gateway. Tests run at about 40 mbps download, and 20 mbps upload. While using Playstation's game streaming, the game lags tremendously before crashing. Every other device works great. Restarting the ps5 and the gateway did not wor

Question

Cancel duplicate account

A month ago I signed up for the 1Gb $50 offer that i saw on the xfinity website, but it turns out I now have 2 internet accounts on the same login / name / address and getting billed for both. I would like to cancel one of them.

Question

7

1

0

JG5881 Hello! Let's take a closer look at what is going on and see what we can do to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if nece

 to the conversation: 

0

Need a replacement SIM card

As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?

Question

You have heard back from me, and ive heard from your corporate care also. But yet problem not fixed and today I will lose my service if its not fixed and I dont get my Port out pin. Its been days and you guys claim to be working on it, you guys keep

 to the conversation: 

0

Xfinity Now Mobile.

[Edited: "Solicitation"] First off, you could never, EVER talk to a person via phone.You only can chat you have no choice and postpaid mobile , won't help you. Just like the previous person i have an account I have service, phone is working, but on the app it wants me to buy new service see my infor

Question

forum icon

New to the Community?

Start Here