Xfinity Community Forum

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MissingEmail

I have don’t received email since April 2, 2026. How to solve this problem.

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Email

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unable to receive new email

I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.

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Email

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*the breakdowns aren't making sense*

AzulDiabolus66

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8 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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Are you <Edited: Language> kidding me. $1.70 - $9.62 (if your eligible)? You either have it or you dont. And I dont have it. YOU GUYS TRULY ARE CON ARTISTS. The breakdowns are making since. At this point im paying $300. For HBO Max

AzulDiabolus66

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8 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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Excellent Service after Terrible Service

After multiple calls spanning 6 months, I called in and was transferred to an escalated que and spoke with 'Tom - Operator ID #10103521', at 6:30pm on 4/27/2026. Tom provided EXCELLENT customer service and addressed issues other representatives and a few supervisors swept under the rug. As a Diamond

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Xfinity Compliments

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Hello @user_pgl5xr, thanks for being a part of our Xfinity Community Forum. @Again asked some great questions that would help us narrow down your issue to help you gain access to your email. We're here to help!

XfinityQuemekia

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8 hours ago

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Looking for email account [Edited]

What has happened to my email account

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I'm new to Xfinity when I signed up for the service I was told that the packages I purchased included Detroit SportNet when I go to 1253 it tells me I need to subscribe. I tried the xfinity assistant, that is useless. I called 1-800-xfinity they tol

user_6g2lfo

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8 hours ago

to the conversation:

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Hi there, @AzulDiabolus66! Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are negotiated to bring customers the best value for the content they want. For more information, see xf

XfinityRay

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8 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Okay thanks for confirming! In that case, let's take a deeper look on our end to see if those charges had gone live yet. In some instances with Disney+ upgrades, the upgrade fee is unable to be prorated for the middle of a billing cycle, so the charg

XfinitySeth

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8 hours ago

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

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Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and cond

XfinityJohnG

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8 hours ago

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No FOX channel 13

Will I get a credit from Xfinity for no FOX?

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You've already addressed how useless you are getting our channels back. Why have you never addressed what is happening with our money that we are paying you for these services? Note: This comment was created from a merged conversation originally tit

AzulDiabolus66

commented

8 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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How do you lose access to (free) over the antenna programming? How do you charge people $300.+ and cant afford free over the antenna programming? Why should this cost come out of my pocket? Note: This comment was created from a merged conversation

AzulDiabolus66

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8 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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@XfinitySeth April 5th

user_z76elw

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9 hours ago

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

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Hello user_g0dy8t thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the en

XfinityAlfonso

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9 hours ago

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ABC

When are you going to bring abc back if your not I will be canceling my Xfinity!

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Howdy user_z76elw 👋 I appreciate you coming by our community to share the issue you've been facing with your Disney+ bundle, and you're in the right place for help! The first thing I do with a streaming service is upgrade to the ad-free tier myself,

XfinitySeth

commented

9 hours ago

to the conversation:

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

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Oh my, that is definitely an issue we can look further into from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In" if necessary • Click the "Direct

XfinityJohnG

commented

9 hours ago

to the conversation:

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Cable in the ground

I call last Saturday a truck cross in front of my house and drop the Internet cable and nobody fix the problem

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Cable in the ground

I call last Saturday a truck cross in front of my house and drop the Internet cable and nobody fix the problem

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Customer Service

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The Xfinity spam settings are useless - the blocking option actually gives a response to callers, so my number is still targeted as an active number. Right now, I'm getting 21 or more spam calls per day. The only thing I can think of now is to

user_fdrz11

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9 hours ago

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NomoRobo no longer supports Xfinity VOIP in 2026

According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text

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Disney + Hulu Bundle

I pay the additional $7 for the Disney plus and Hulu no ads, yet I still have ads. When I call no one can assist. I would like to be refunded for the time I’ve had to pay for no ads yet I’ve had the ads, as well as, getting no ads so I can enjoy my services.

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Xfinity Stream Website

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Hi there, @user_qofvqv! I understand you need assistance with your Xfinity Voice line not having a dial tone. You can check for any area interruptions in the handy Xfinity app. When you go through troubleshooting in the app, it will check for that.

XfinityRay

commented

9 hours ago

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Phone troubleshooting

Need to know if Xfinity voice is having an outage in my area

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