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Thanks for this information however I tried to manage subscriptions in the account using the link and I keep getting an error message. I tried to start a chat and again I get an error message. I never signed up for Netflix and I am the only one who c
change in bill
I am the power of attorney for my father who is elderly and disabled in an assisted living facility and suddenly his bill for wifi increased by $25 this month. When I called customer service I was told that it is because his Netflix account is streamed on Xfinity wifi and they are paying the Netflix
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Slow upload speed after upgrading to 2GB/sec and XB8-T modem-Looking for help
I just upgraded my internet speed to 2GB/sec with a stated 217MB/sec upload speed and the XB8-T modem. I have performed about 30 speed tests today, all close to: download 892Mbps and upload 38.9Mbps on a MacBook Pro M1 Max plugged straight into the modem using ethernet. I upgraded both get the highe
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Your Home Network
How do we get our Internet line buried?
We cannot figure out how we get in contact with someone to schedule a line bury.
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Customer Service
Just mentioned WiFi isn’t working.
wifi connection
Trying to get a hold of a rep is impossible. Super frustrating to be paying a service that is not working.
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Cloud recording have worse video, worse sound, take forever to load, and the ff/rw features are horrible. Slow motion does not work.
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Worst service ever, customer service is a joke
Xfinity is an absolute scam! They are trained charlatans. I called several times and requested assistance as my bill unexpectedly went up, I was told the agent lowered my cost and I would maintain all current services. THAT didn’t happen, I followed up via email, calls and chat… never fixed, they re
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Your Home Network
This is not fully correct, there are some sports and some channels that for some reason create a cloud recording instead of a DVR recording even if you have premium dvr service, I've been trying to get this fixed for years. It's incredibly frustrati
Cloud DVR
When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?
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@lkanapp This isn't the experience we want you or any customer to have, and my team can look into this for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a
Deceptive Practices
Deceptive practices, also known as “bait-and-switch”, are prevalent with Xfinity/Comcast Customer Service agents per my recent experiences beginning 4/16/26! I have been lied to about 5 times regarding a new plan and its price when I didn’t even ask to change my existing plan!! I simply contacted Xf
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I have added additional screenshots. these show the following steps. Diamond member since 2007. Xfinity shows I paid upgrade to get PP+. When I go to Peacock it only shows Premium. When I click to unlink Peacock it gives me a
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Hello @user_fjzvvx thank you for reaching out on our community forum. It looks like you have also had an issue with getting your Peacock to show without ads. I would like to take a look at the account. Please send us a direct message with your full
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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The pixelated issue is happening for me too. Mainly on ESPN but also on Clmedy Central and HGTV.
espn intermittently freezes and pixelates --I have restarted the modem many times
ESPN intermittently freezes and pixelates --I have restarted the modem many times--been happening for about a week
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This is not Accessibility/disability related. Moved to Customer Service.
My house is not a business location
My house is not now and has never been a business. i do not know why or how you flipped that on me. It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase. He may have done that just to aggravate me i an calling this fraud and a scam because th
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user_1l7wvp, hello there and thanks for reaching out. I apologize that you are experiencing that. We are here to help. What part of your service is not working?
wifi connection
Trying to get a hold of a rep is impossible. Super frustrating to be paying a service that is not working.
Question
i have been having the same issues. I have spent about 5+ hours on the phone with Xfinity and Peacock. I have been promised a call back with no resolution. I am hoping if you got the issues resolved here I can get some help. This h
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
Question
@user_814dqe Thanks for adding a post to the community. Also for taking care of things on behalf of your dad. If he's being billed through Netflix directly, you can cancel either sub. He can always log in anywhere with the preferred profile to enjoy
change in bill
I am the power of attorney for my father who is elderly and disabled in an assisted living facility and suddenly his bill for wifi increased by $25 this month. When I called customer service I was told that it is because his Netflix account is streamed on Xfinity wifi and they are paying the Netflix
Question
wifi connection
Trying to get a hold of a rep is impossible. Super frustrating to be paying a service that is not working.
Question
•
Customer Service
Deceptive Practices
Deceptive practices, also known as “bait-and-switch”, are prevalent with Xfinity/Comcast Customer Service agents per my recent experiences beginning 4/16/26! I have been lied to about 5 times regarding a new plan and its price when I didn’t even ask to change my existing plan!! I simply contacted Xf
Question
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Billing
Thanks for reaching out about the loss of channels owned by E. W. Scripps @user_ydjmlz. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta
Bring back WPTV!!
Please bring back WPTV to our programming. I pay almost $400 a month and can't even get my local news!! As a Floridian I rely on that channel for local news during Hurricane season. When we have a hurricane coming they are my go-to channel for guidance. You cannot put a price tag on that! Please rec
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I am having this exact same problem. When clicking the STAR it only brings up find a channel and filter preferences. Roku and Xfinity are up to date. Has anyone else figured out a solution?
user_83f4c9
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7 hours ago
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Roku tv trying to ad favorite channel instructions online no help
I can watch record but cannot set favorite stations
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