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Lost Peacock subscription
Hello, I have been an Xfinity account holder since February. I activated the Peacock offer within February. Now my Peacock account is saying to add a plan. What went wrong?
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Customer Service
Hello user_yqfh0k, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I want to help you. I see you mentioned removing and reinstalling the app. Are you using your own equipment, and apps?
TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
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has my tv been reset
Someone has reset my password multiple times
Somehow, someone has reset my password multiple times. When I speak with customer service, they said they can't see who or how the request to reset was sent. Inevitably in the next couple of weeks I will receive an email from xfinity saying my password has been reset, without my permission and witho
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No, no one has come yet. I'm starting to have issues with the neighbors as the cable is coming from their backyard. I don't want the situation to escalate.
Internet cable not buried
I have a situation where the technician installed my internet about two weeks ago, and the team that is supposed to bury the orange cable coming from my neighbor's house, which crosses my entire yard, still hasn't come. This is a very annoying situation for my neighbors. I have texted the supervisor
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JUST LEFT XFinity -- moved over to YouTubeTV and it was soooo easy (and much much less expensive)!! Cable is dying.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thank you for reaching out to our team here. If you would like us to look further into that appointment, I will be happy to do that from here.
HORRIBLE
Imagine moving in 4 days ago, being told the FIRST available tech appt is today from 4-6pm. Receiving a call at darn near 6pm and being told he's "running late". Then calling FOUR separate times and being told FOUR separate times "he's 10 minutes" away. It's not almost 8pm and then being told NO ONE
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HORRIBLE
Imagine moving in 4 days ago, being told the FIRST available tech appt is today from 4-6pm. Receiving a call at darn near 6pm and being told he's "running late". Then calling FOUR separate times and being told FOUR separate times "he's 10 minutes" away. It's not almost 8pm and then being told NO ONE
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Customer Service
Bring the NFL Network back or I'm leaving Xfinity
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hello @user_dx8o3h thank you for reaching out on our community platform. I would love to help you address all of your concerns related to the bankruptcy. Please send us a direct message with your full name and service address so that we can assist y
Bankruptcy
Hello , I filled chapter 7 bankruptcy and I keep on getting the run around. Can you please give me a name of a person that I can talk to in this department I’m getting nowhere with your customer service representatives. There useless I hope you know giving me the runaround is in direct violation of
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So am I going to have to file suit or are you going to decrease my bill to lack of content
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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user_6l56qr I’m really sorry for the disruption. I understand how frustrating this is, especially since your service has already been canceled, and you’re currently without data. In most cases, the cancellation completes once the number h
porting out
porting out of xfinity mobile. new carrier says they are waiting on xfintiy to transfer existing number to them adn xfinity said everything is good on thier end. xfinity has already cancelled my service so phone no longer has data
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... can not get a email for customer service. ... They don't publish an email address. You might try the "Share your feedback" button about 1/3 of the way down https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update. It loads a
customer service email
I have spent hours with chat, and can not get a email for customer service. very obviously that xfinity is trying to avoid written communication that can be brought back up. i bought a phone at a physical store. the clerk never gave me the consent, the put a line through the signature (which i have
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user_vn0w9o Hello, are you still having issue when connecting to the Wi-Fi?
Connecting my phone to the internet via Wi-Fi
My phone connects to the Wi-Fi but with no internet
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user_guvuzu Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would
ABC Channel 7
I am incredibly disappointed that I am no longer able to watch the shows I like on ABC Channel 7! How much longer will Xfinity deny me this channel even though I am paying the same price. ABC is a network that is watched by numerous people and Xfinity should be able to complete a deal with Scripps.
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Thanks for dropping by user_k8nj4g 🙌 Depending on your situation, you have the option for either. Are you going to be away from your current home for an extended amount of time, or all together?
XfinitySeth
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6 hours ago
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service
How do i cancel or suspend my service?
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