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Old account is conflicting with me new account and I can manage or add my email or phone number to new account
Hi, I recently made a Xfinity account as I'm switching to Xfinity for my internet provider. I previously had a registered account as a 'Member' role as it was my parents account and that was nearly a decade ago when I was living with them. Problem is that 'Member' account has my phone and email asso
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Sign-In and Account Management
user_hcf6kr. We did receive the message. Thank you. Can you meet us in DM again? We sent a reply there.
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
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I think the message went….Please confirm you got my direct message listing my name and billing address. Those directions for sending a direct message were pretty confusing!
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
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Hello @user_i5ousy, Thank you for reaching out on our community forum. I know how frustrating it is to be in a constant service interruption due to the weather, Please send us a direct message with your full name and address so that we can assist yo
Xfinity Outage showing no updates
I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever
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Good afternoon @sparky1996, and thanks for taking the time to post here about your internet issues. If you could send our team a direct message with your full name and full address, we can check your account to see if we can spot any issues. T
Extreme slow speeds following Network Enhancement’s
Around October/November we were notified that Comcast was performing "Enhancements" to the area, Ever since that first outage associated with tha outage we have had issues, slow speed almost every night. after MANY calls, New Equipment, A New Faster Plan, in December it seemed like they fixed it, th
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rejected email from legacybox
I have failed to get an email from the legacybox web page to access my account. They tell me that there is trouble sometimes with sending to comcast.net. help Scott
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andtown1996, hello there and thank you you reaching out. I understand your concerns and what you're trying to get done. When it comes to attempting your method, have you confirmed to see if your game server works in your home?
UCP port forwarding not working
I am trying to set up a port forwarding rule for hosting a dedicated video game server with UCP, and it's not letting anyone outside of my home network connect. I'm not sure where the issue is occurring and I'm having troubleshooting
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Xfinity Outage showing no updates
I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever
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Customer Service
My issue was resolved. This forum was the way to go. What took over 4 months to resolve was resolved in less than 4 days on here. Thank you so much!!
Trade in
My phone trade in was not processed as a trade in back in September. The promotion that was currently running was up to $1100 for a new device. I have been going back and forth between in store and Xfinity mobile support team for the last 4 months. The store was able to send my old phone (iPhone 14
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Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
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Your Home Network
user_9l830u, hello. While I do understand your frustrations, we are attempting to help you with your concerns. My teammate invited and provided instructions on how to send our team a direct message allowing us further assist you. Just to share again:
Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
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Xfinity has told me there is no issue with my modem logs and that my issue must exist internally. However, after researching this issue for over 3 months I know the issue is more than likely upstream ingress. I have filed an FCC complaint and Dispute
T3 Timeouts, Profile Flapping and other signs of upstream ingress.
I have been having issues for about 12 weeks and have had several tech visits and no solutions found. My local xfinity manager told me that there was no ingress or signs of issues on my modem. However, my logs are full of issues that other sources are the cause of my issues. I suffer from dropped zo
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Greetings, @user_omdtxo! Thanks for reaching out on the Xfinity Forums. What concern do you have that we can help with? Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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Apparently I now am the account holder for a service that I cannot learn the number of, access, or cancel. So...I guess mission accomplished for xfinity? You have someone who can never cancel now?
Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
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firemandude Thanks for creating a post. Have you noticed similar issues with other DVR recordings (possibly from other channels), or if similar notifications or errors come up when watching On Demand free content or rentals/purchases?
Recorded Program ends abrubtly
It seems that lately when I watch a recorded program (Curse of Oak Island / History Channel) anywhere from 5 mins to 40 mins in to the program it will stop playing and a message pops up "It looks like you are done watching Curse of Oak Island" and I get the option to Save or Delete the recording. My
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The only way to speak to a live agent is to ask to cancel service. After that I got bounced around from agent to agent and they gave up.
Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
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@XfinityMatthew NOPE DOES NOT WORK
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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This is not helpful. There is no direct message feature. I've entered the URL and it just goes to forums
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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We'll be waiting for the information, user_hcf6kr. Thank you!
Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
Question
Also want to add if any admins find this, im posting this from my 'Member' account that I want to deactivate, since it is the one with my contact information
user_qmuyze
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Old account is conflicting with me new account and I can manage or add my email or phone number to new account
Hi, I recently made a Xfinity account as I'm switching to Xfinity for my internet provider. I previously had a registered account as a 'Member' role as it was my parents account and that was nearly a decade ago when I was living with them. Problem is that 'Member' account has my phone and email asso
Question