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Unauthorized new plan after internet disconnected for no reason
My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d
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Customer Service
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
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Customer Service
It’s awful! Put it back to how it was! Who decided on the changes because you probably should of asked customers first for their opinions!
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Concern moved here for assistance.
Formal complaint: recurring internet drops and agent conduct on Nov 6 support call
Since my service was installed a few weeks ago, my internet has dropped every 1 to 2 days and comes back after a modem reboot. It happened with my own DOCSIS 3.1 modem and still happens with the Xfinity gateway Xfinity sent me, which is in bridge mode. On Nov 6 at 3:16 pm PST I called tech support.
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@XfinityJeniece Just tried that but it didn't work. The issue isn't the website, it's the movie not showing up in my account.
Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to
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New streaming layout
The new xfinity streaming layout on Samsung tv is absolutely awful! It’s hard to navigate and the favorites tab is gone and trying to find a show on the guide is near impossible and the colors are so bright it’s hard to read it!! Please for the love of all things holy STOP changing things and put it
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Xfinity Stream Website
Hello user_b0oa78 thank you so much for taking time out of your day and reaching out here via our Xfinity Forums. I'm so sorry to hear about your financial hardships, and we will do all that we can to help. Please send a direct message by cl
Hardship/Grace period
Hello,I am writing to request assistance from an official Xfinity Corporate employee or supervisor regarding my Xfinity Mobile account. I am a long-term customer who currently bundles both Xfinity Residential Internet and Xfinity Mobile services.Due to an unexpected, temporary financial hardship, my
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Router/modem settings
I need to go into router settings and 10.0.0.1 (Admin Tools) doesn't work anymore. Can't use App because no smartphone
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Customer Service
Tabby101 I would like to look at the account and troubleshoot. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfin
I cannot email myself or other email address on my account using outlook
I cannot email myself or other email address on my account using outlook
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Good evening user_knr8i2 I can certainly understand your frustration if you had not been able to use the landline. I just want to confirm is everything working as it should be now?
VOIP phone "Your call could not be completed as dialed."
We're moving our old landline to Xfinity VOIP; after 1 hour with tech support we finally got a dial tone and were able to phone out OK. People we called see our proper phone number, however despite 2 more hours with tech, everyone who phones us gets the "Your call could not be completed as dialed."
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@XfinityThomasD I also received 3 XiOne-SC replacement boxes but my main X1 box and TV is coaxial and is not near the modem. Should I send one of the replacements back and keep the current X1 or is there a coaxial upgrade for box?
Upgraded my TV X1 boxes
Last week I received an email from Xfinity, telling me I needed to upgrade my two TV boxes to newer equipment. So, I responded OK, and I received two new boxes. Both very tiny compared to the old ones. One new box is dead on arrival. I took it to an Xfinity store and they sent me home with a differe
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100% AGREE with you! Awful update!
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Good day user_6ew4yp 👋 First and foremost thank you so much for joining the Xfinity Mobile family! We're happy to have you as part of ours, so we definitely don't want you to be held up when talking to yours! If your Google Messages shows RCS as &ld
Cannot group text
Just switched to Xfinity Mobile. My phone is a Pixel 11. Since the switch, I cannot send texts to groups. And when someone from the prior group texts the group. I do not get the text. In Google Messages settings, RCS chat has shown "Connecting" since switching to Xfinity (4 days ago).
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Hello @user_w0k1mf, and thanks for reaching out on our Community Forum! Thank you for sharing your experience with us. We apologize the signal issue has continued despite the eSIM update and previous escalation, and we understand why having that tick
Lost 4 bars in the last 6 weeks at my home in Mukilteo Washington
I have had fabulous service with Xfinity the last 5-6 years. But about 6 weeks ago my bars at home dropped to 1/2 a bar. I called Xfinity and they did an "esim" update. It did nothing. They escalated my ticket to a higher tech team. I got updates for a week that they were working on it. Then on day
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Property Damage Claim – Downed Xfinity Cable.
On November 6, an overhead Xfinity cable was hanging into the roadway before being struck by a passing vehicle. The impact snapped the cable and damaged the fascia and hardwired exterior floodlight on my home. Our internet service is also out. I have a technician scheduled for November 9, but I need
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Customer Service
Favorites
We no longer have any favorites listed on our streaming TV and can’t figure out how to get them back. Can someone help?
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Channels and Programming
Enabling 802.11b legacy to be able to connect my Nintendo Wii
My current Xfinity has split bands, 2.4 ghz and 5 GHz. For the Wii to connect to the internet, it needs to have 802.11b enabled. Unable to select this option or find anything close to it on the Xfinity App. What is the work around?
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Your Home Network
Peacock Premium Plus Not Showing on Peacock App
I have upgraded to Peacock premium plus through Xfinity. I have been paying for it for a few months; however, when I log into to Peacock, it shows only premium so I am still stuck with ads. I cannot change through Peacock, because I pay through Xfinity.
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Xfinity Stream Website
xfinity stream app favorites channel will not work on samsung smart tv with new xfinity software update
user_l7wdpx
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Favorites feature on streaming app gone after app updated yesterday
Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026
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