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Cancel all services
I am the account holder and want to cancel my Xfinity Internet service effective immediately. I do not want to schedule a telephone call. Please process the cancellation through this message and confirm the effective cancellation date and final balance.
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Devices and Equipment
Intermittent RDK error codes
Need info on intermittent issues with the cable box freezing or being stuck on the welcome screen. There is nothing on the outage map for my area, but the service stops at least once every two days (sometimes for 5 minutes, sometimes for 2 hours). Currently seeing error code rdk-03033. A new line wa
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X1
@ user_os30hf @user_os30hf user_os30hf Did you ever get this fixed and working?
ESPN Unlimited Entitlement
Hi, a My Disney account was created through my Xfinity ESPN Unlimited Entitlement activation using an email address with a typo that doesn't exist: it was a typo there is no "." in the email address. ESPN Unlimited activated using the incorrect email address and after I realized the mistake I tried
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Cancelation Request
I would like assistance with canceling my Xfinity service and closing my account. I recently moved to an area where Xfinity is not available. The only option on the app is to transfer service, and since xfinity service is not available in my area, I am not able to proceed with that option.
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Billing
I finally got the link somehow and they were able to authenticate my ID, so the order went thru. I have another question. The rep who got the order placed pushed me to get services like two watches that I really didn't want. All ai wanted was my pho
Upgrading
I have been a customer( Platinum) for 8-10 year's. I have cable, Internet and mobile. I have another person in my account. A year ago we got Pixel 10's. Keep in mind, I have never missed a payment! I went to your retail store last Friday and wanted to upgrade, we both decided to opt for the less exp
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I’d be upset too if I wasn't contacted and didn't know when to expect the ticket to be resolved @user_3240bd. I’d like to take a deeper look at the account on our end and assist with escalating this concern. Please send us a direct mess
An error occurred inside the server which prevented it from fulfilling the request.
I use firefox on my desktop PC and never had this issue. I cannot send an email using my secondary email as the sender through my primary email portal. I also tried MS Edge and got the same error. I then went into my security setting and unchecked the third party security login out, then logged back
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Message has been sent
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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Internet Wi-Fi
I was offered a free upgrade on my Wi-Fi and TV box at no charge
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Customer Service
Your order deserves a little more attention
Earlier today I tried to change to a cheaper plan with a 1yr deal, 300gbs, up from a lower amount. I'm now aware my current set up might not be able to handle the new plan. I am unable to switch back due to the mentioned title popping up anytime I try to goto manage my plan. My internet has not been
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Customer Service
We would be happy to take a look at the sensor issue on our end. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “D
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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Hey there user_6e2l8m 👋 For more information on our NOW services, please check out xfinity.com/now.
Looking to switch to Xfinity NOW
Hello, I currently have a regular Xfinity internet plan and I'd like to switch to an Xfinity NOW 100MB plan. Based on previous posts, I understand I have to first put in a request to cancel my existing plan before I can order Xfinity NOW. Can anyone help me with this? Thank you!
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Hello user_6797zg thanks so much for reaching out here on our Xfinity Forums with these billing questions! Updating your payment information and reviewing prior and current statements is easy using the Xfinity App! Using the Xfinity App Ope
Billing and change of address
I moved last June and address not changed for mobile phone. No other accounts with Xfinity so don’t get bill. Payment taken out of Visa and I need to change that number since I am closing that Visa account. Account old address: [Edited: "Personal Information"] New address: [Edited: "Personal Informa
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user9294881 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are having some trouble signing in to your Xfinity account. Let's see what we can do to help. When you mention trying to log in several ways,
Access Not Authorized
I cannot get into my Xfinity account. It says “Access Not Authorized”. I have tried to log in several ways.
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SVU
Why is season premiere not available to watch tonight. All of last season was not available as well.
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Channels and Programming
Hey there user_j0beng. I appreciate you coming to our community with your recent experience, and as someone who's also going to school completely online, I know exactly how frustrating it is to be without the internet when I need it most. We never ev
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Why is it that Xfinity is one of the largest companies, charge a fortune for service but for the third time internet is out? Got college student needing to be online for class, work to turn in and a test. All anyone is given is like $5.00 credit for the inconvenience. How about they contact the prof
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My bill
I received a email saying my bill was past due i paid every month from. My checking and I am not behind
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Billing
I replaced the batteries two days ago. Doors have been opened and closed several times. Flag shows on both the base station and the app.
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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WiFi gateway
My box did not come with any cable to se the box up, was it supposed to?
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Customer Service
jdawg90. I can certainly understand your frustration, especially when you're trying to watch a live sporting event, and the DVR controls aren't functioning as expected. Based on the behavior you're describing, where the progress bar is showing an inc
XfinityDilary
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DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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