Xfinity Community Forum

user_4fditt Hi there!I’m really sorry you’re dealing with this. Sending in a trade-in and then seeing it stuck in transit is stressful, especially with a large bill coming up, and I completely understand why you’re concerned.

XfinityAirelle

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2 hours ago

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Phone trade in lost in transit

I upgraded from an apple 15 pro to Samsung phone. I sent my apple 15 pro in for bill credits with the supplied shipping label on December 22 2025 and have the tracking number for it. According to usps as of February 18 2026 it still says stuck in transit. I did a lost mail search with usps on Februa

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Hello user_w8ayen! Thanks for reaching out and sharing the trouble you have had with the cable and phone service. I'm very sorry to read of the trouble we had over the past couple days. It's upsetting when the service fails and more alarming when the

XfinityPaula

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2 hours ago

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how to report phone service outage

my phone service is out for 2 days. cable was out last night. I have been unable to report it though web sites. How do I report outage

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Duped for Free iPad from your agents promises made not honored

Okay I’m beyond upset over a year ago I had the most awful service from you guys back and forth with agents and no fix for over a year. Then your internet agent offered a free iPad i asked multiple times no charge correct he replied correct so no charge then I get new mobile charges for the iPad bac

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Devices

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@user_stdwzw Thanks for reaching out to us in reference to having trouble using our Xfinity TV service. I would be more than happy to assist you and answer any questions you may have today. I just wanted to clarify if you are using the Xfinity Stream

XfinityCarolyn

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2 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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Hi there, @user_ti9i8k! Thanks for reaching out to us here on the Community Forum and sorry to hear you've had a hard time getting assistance on the live chat with your eSim. That's definitely not the experience we want for you. Were you able to get

XfinityFrank

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2 hours ago

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Live Agents Lying

I wish you could just speak to an American, but I keep getting random Indian people on the Live Chat who will just lie to your face. My eSIM is not working, though 5 people we have tried to remove my previous providers eSIM to no avail. So they want to order me a physical SIM, sure ok. But after 2 w

Question

user_htdxat Thank you for working with us via direct message to get the issue resolved for you. We are happy to hear you are good to go. If we can be of further assistance, please reach out. Our Xfinity Forums community is a great place to discover h

XfinityJeffB

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2 hours ago

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Not notified about an outage

I was never notified about the outage that is taking place today Monday 2/16. I work from home and need the internet to work. If I was notified I could have made arrangements. Your policy it to send out notifications and I’ve seen here were you tell folks it must be because your not set up for them.

Question

user_8eq733, Thank you for reaching out. I appreciate you taking the time to create a new post. I understand you have some questions about your plan and services, and I'll be glad to help. Regarding your Gigabit speeds, if you run a speed-to-gat

XfinityVianney

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2 hours ago

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Need to talk to live person

We have a plan where we sign up for one gig. Are we getting one gig? Is our service up-to-date? And we're supposed to get peacock, where we're not getting that.

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@user_j7f2m3 Oh my this is not what we hoped for! Yes lets work on this and figure out what's going on Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on

XfinityKam

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2 hours ago

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Cablecard Service

I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela

Question

@user_0tg61f et al. My channels are 915 and 1011. I've noticed that it seems to glitch most often around the 15 minute marks, plus or minus about 5 minutes, h:00, h:15, h;30, h:45. I wonder if xfinity has checked the signal at their head

my-screen-name

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2 hours ago

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Glitches on PBS channel

I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.

Question

remote has red light How do I pair Does https://www.xfinity.com/support/articles/programming-your-xfinity-remote help?

BruceW

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2 hours ago

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pairing

remote has red light How do I pair

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Over the last couple of days TV through cablecard has alternated between not working, partially working, and fully working. So I'm now unsure if the problem is cablecard-related. Should I work through you for the problem or call support?

user_j7f2m3

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2 hours ago

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Cablecard Service

I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela

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Outages in my area

Outages in 95139 and surrounding areas

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Your Home Network

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[Edited: Personal Information]

user_47699a

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2 hours ago

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Final bill

[Edited: Personal Information]. I discontinued my internet service and returned the Modum. I was told the final bill would be mailed to me. When will I get the final bill? It was a very small final bill. Thank you. [Edited: Personal Information]

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Final bill

[Edited: Personal Information]. I discontinued my internet service and returned the Modum. I was told the final bill would be mailed to me. When will I get the final bill? It was a very small final bill. Thank you. [Edited: Personal Information]

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Billing

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Need to talk to live person

We have a plan where we sign up for one gig. Are we getting one gig? Is our service up-to-date? And we're supposed to get peacock, where we're not getting that.

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Customer Service

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@XfinityMartyR Completely useless: first instruction, unable to find the setting on my moto G Stylus-no "power on sounds" .

user_5wmx9v

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2 hours ago

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Can't get Motorola phone to ring with anything but default Hello Moto

I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p

Question

@user_ntprny Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to take the opportunity to assist you with your request to see if you can qualify for the DPP to perfrom an upgrade. Please send us a DM to

XfinityBillie

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2 hours ago

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Manual Credit Screening

Need to trigger a manual credit screen on account due to credit reporting bureau freezes. have removes freeze so need to trigger the manual screening instead of waiting 3-6 months before the automated process possibly occurs. This is so we can actually do a DDP for an upgrade.

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user_99f930 I can completely understand your concerns for your mom's security and of course her wanting to be able to watch TV. I would feel the same for my mom. If you could send our team a direct message with your full name, the name listed

XfinityJeffB

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2 hours ago

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Not being able to fix problem

My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou

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Not being able to fix problem

My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou

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Customer Service

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Phone trade in lost in transit

I upgraded from an apple 15 pro to Samsung phone. I sent my apple 15 pro in for bill credits with the supplied shipping label on December 22 2025 and have the tracking number for it. According to usps as of February 18 2026 it still says stuck in transit. I did a lost mail search with usps on Februa

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Customer Service

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