Xfinity Community Forum

Never give your bank account to them

I terminated two of my contracts with them. I didn’t even have contracts. I was paying over $200 for phones that weren’t needed. They were paid off for I was paying for two. I was paying at four accounts Internet two I turned off. They still pulled the money from my account and for the phones I had

Question

•

Customer Service

9

1

0

U

I have tried that as well still nothing still asks me to pay

user_ok0u0a

replied

2 hours ago

to the conversation:

0

U

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Hi there, @daryll1! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having a hard time lately. We can check and see what the status of the account is and if there is anything that can be done to assist. Please send a d

XfinityFrank

commented

2 hours ago

to the conversation:

1

Issues with Payment Arrangements

Been having financial struggles lately so I’ve been behind on payments. First I made a payment plan for $96/mo spread over 12 months. It was confirmed and I have the screenshot. Our service was interrupted during a snowstorm a few hours later and then once it came back on the payment plan was no lon

Question

U

Sent requested information.

user_l1plpd

replied

2 hours ago

to the conversation:

0

U

App and Home app issues

I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl

Question

Thanks for the response and update! Have you made sure your Apple device is up to date with the latest software? We are here to help you explore all your options to get this working.

XfinityJorge

replied

2 hours ago

to the conversation:

0

U

Help with Comcast.net email using Outlook on iPhone

I have three Comcast.net accounts. My email works perfectly when using my Xfinity web account and when using Outlook on my pc. However, when using Outlook on my iPhone and IPad, inbound emails are delayed (sometimes more than an hour) and outbound emails hang up in the outbox. On my Apple devices I

Question

ccs35 please send us a direct message, so we can take the right steps to help with the line that's down. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon

XfinityJosephA

commented

2 hours ago

to the conversation:

0

1

report downed wires

how do i report downed xfinity wires at my home????? Your customer service is HORRIBLE!!!! I have called, text but can't get an answer, automated system keeps asking unrelated questions. I pay too much money for [Edited: "Profanity"] customer service!! There are wires down from the "blizzard". I wai

Question

Thanks for those details. Are you on an Apple or Android device?

XfinityRaf

replied

2 hours ago

to the conversation:

0

I have problems accessing my emails from the xfinity app

I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?

Question

U

Hi, was having some issues with the request. I am showing for xfinity support is a group. Is this correct? This is where I am sending my name and address information?

user_l1plpd

replied

2 hours ago

to the conversation:

0

U

App and Home app issues

I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad onl

Question

Greetings @user_6ok25y. I am sorry, but we have not yet received a direct message from you. If you follow this link it will take you to the place you can send us a direct message, so we can access the account.

XfinityJeff

replied

2 hours ago

to the conversation:

0

U

Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

Question

U

Resolution center – Tina

Hello. I am trying to reach Tina in the resolution center. The number I have is [Edited: "Personal Information"] The extension I have is [Edited: "Personal Information"]. After I enter the extension, it says we cannot understand the number you entered and asked me to enter it again. This cycle Repea

Question

•

Plan

4

1

0

D

Yes, I have tried clearing cache and cookies and tested this on multiple browsers, different devices, and different networks. I see different versions of the same error depending on the browser: Chrome: "Cannot read properties of undefined (reading '

deepr

replied

2 hours ago

to the conversation:

0

Billing statements - why so difficult and slow to obtain?

I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef

Question

U

I have the same problem, volume works but no picture

user_n5cep9

commented

2 hours ago

to the conversation:

0

U

No picture

Oops unfortunately this feature is not working. Our engineers are hard at work to resolve this problem. Error message across my screen. I can hear the station but no picture

Question

Closed

Issues with Payment Arrangements

Been having financial struggles lately so I’ve been behind on payments. First I made a payment plan for $96/mo spread over 12 months. It was confirmed and I have the screenshot. Our service was interrupted during a snowstorm a few hours later and then once it came back on the payment plan was no lon

Question

•

Billing

4

2

0

Nope. That's all I got, sorry. The signal stats looked very good the last time you posted them. The problem is now likely to be upstream of your premises in the Comcast infrastructure somewhere. Best of luck with this !

EG

commented

2 hours ago

to the conversation:

0

K

Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

Question

@BRADPAN75 you can use the Xfinity modem as just a modem and continue to use your personal router, although whether it will go faster, you will have to test. If you do want to use your own router, you would want to make sure you put the Xfinity modem

XfinityJeff

replied

2 hours ago

to the conversation:

0

B

Intermittent Slow internet outages - SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

I have Xfinity internet with a Netgear Modem and Netgear Nighthawk Wifi router. I typically get 350-450 mbps, more or less depending on the day. For the past week I started getting outages where it slows down to 20 mbps, or even down 5 mbps. When it does this, I reset the modem and router and it goe

Question

U

I just sent my name and address in the direct message area

user_ntz6jp

replied

2 hours ago

to the conversation:

0

U

new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

Question

U

Xfinity told me if my email works on their site they can not help me on my iOS devices. Microsoft tells me there is a known issue for IMAP accounts and a fix will be deployed with one of the next app updates.

user_byiqzf

commented

2 hours ago

to the conversation:

0

1

U

Help with Comcast.net email using Outlook on iPhone

I have three Comcast.net accounts. My email works perfectly when using my Xfinity web account and when using Outlook on my pc. However, when using Outlook on my iPhone and IPad, inbound emails are delayed (sometimes more than an hour) and outbound emails hang up in the outbox. On my Apple devices I

Question

U

@XfinityQuemekia please reply back to me

user_6ok25y

replied

2 hours ago

to the conversation:

0

U

Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

Question

U

@XfinityCarolyn please reply back to me

user_6ok25y

replied

2 hours ago

to the conversation:

0

U

Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

Question

@user_ppk2ud Thanks for reaching out to us, we do apologize for any inconvenience what you're having with your buyout promotion. You've reached out to the right team to help you get this resolved! To get started go ahead and send me a direct

XfinityOrlandoM

commented

2 hours ago

to the conversation:

0

U

Trade in a 16 pro max for a 17 program with the buy out promotion and still no prepaid card

I have had enough of back-and-forth with customer service, of hanging up the phone, of lying, and of pretending to transfer you to people who can help. THIS HAS BEEN THE WORST EXPERIENCE WITH A COMPANY'S CUSTOMER SERVICE. No one can give you a solution, and when they escalate an issue, they PROMISE

Question