Xfinity Community Forum

U

I had a voicemail from Infinity that the end was cut off. It said to call back at (877) 259-00?? Can you tell me what are the last 2 numbers of this customer service phone number?

user_f48acf

commented

2 hours ago

to the conversation:

0

1

U

Customer service phone number

What is the customer service phone number for Xfinity customers

Question

@user_618hmx Thank you for making us aware this temporary line hasn't been buried via Forums. I would be more than happy to review the work order to see what's causing this delay. Please send a direct message by clicking the chat icon in the upper ri

XfinityRaul

commented

2 hours ago

to the conversation:

0

U

Work order not being completed

We have a work order in place to bury a line that was replace this winter. I requested this the end of April and was told a technician would be out the following Saturday. Saturday came and no one showed so we placed a call again and we're told the following Sunday they would be out. Again no one ca

Question

U

Accepted Solution

Account cancellation

Good morning, everyone. I'm wondering how I can cancel my Internet and voice services without being on the phone for an extended amount of time. Thank you.

Question

•

Sign-In and Account Management

8

1

0

user_0drzpq As far as we’re aware, the Xumo Stream Box remote does not contain a separate CMOS-style backup battery like you’d find on a computer motherboard. The remote is powered directly by the removable batteries,

XfinityAirelle

commented

2 hours ago

to the conversation:

0

U

Is there a backup battery similar to a CMOS on the circuit board of a XUMO remote?

I would like to know if there is a CMOS backup battery installed in a XUMO remote. I removed the batteries but curious if there is anything to keep the remote live.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

Return shipping label

I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

Work order not being completed

We have a work order in place to bury a line that was replace this winter. I requested this the end of April and was told a technician would be out the following Saturday. Saturday came and no one showed so we placed a call again and we're told the following Sunday they would be out. Again no one ca

Question

U

2 Home Laptops can't share files after installation of an Xfinity XB* router/modeum

I had an issue with my router at home and replaced it with an XB8, that's all a 1 for 1 switch. All the WIFI worked fine but my 2 Laptops that I always share files with back and forth can't see each other. Nothing else changed except the router and I spoke with 4 employees at Xfinity and none of the

Question

•

Your Home Network

7

0

@user_82454w Thanks for reaching out to us, We do apologize for any inconvenience. As a homeowner myself I would not be happy if I had an unburied cable line on my property. You've reached out to the correct team to get this all resolv

XfinityOrlandoM

commented

2 hours ago

to the conversation:

0

2

U

Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

Question

I don't like the ads. I had folders under my inbox & those are now listed with the rest of my folders as INBOX/other folder. I don't see a reply all feature in yahoo. It's just not an upgrade.

conmay09

replied

2 hours ago

to the conversation:

0

Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

Question

U

Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

Question

•

Customer Service

12

2

0

Hello, @user_pupfvb - We're always happy to see what we can do to help in whatever way possible! To clarify, are you an Xfinity Mobile customer looking to recover a deleted text message on a mobile device?

XfinitySara

commented

2 hours ago

to the conversation:

0

U

Lost text

I need a phone number from a text I got last night

Question

Hello @user_jj4wbb, thank you for your comment. Sorry to hear that you’re dealing with billing issues. I completely understand how frustrating that can be, especially when the charges come as a surprise. If you could send our team a direct mess

XfinityMarshante

replied

2 hours ago

to the conversation:

0

U

Charged me for over a year after move out

My elderly mother in law moved out of her apartment in August 2024. I was paying her internet bill. We called to cancel service when she moved out. For whatever reason, they continued to charge my credit card. They said I actually applied for a government subsidy I stead of cancelling. Utterly outra

Question

U

Lost text

I need a phone number from a text I got last night

Question

•

Sign-In and Account Management

8

1

0

U

My Comcast email login why does this keep asking to repeat my password

user_knbfgg

replied

3 hours ago

to the conversation:

0

Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

Question

U

I'm going through a very similar situation. This issue seems systemic.

user_jj4wbb

commented

3 hours ago

to the conversation:

0

1

U

Charged me for over a year after move out

My elderly mother in law moved out of her apartment in August 2024. I was paying her internet bill. We called to cancel service when she moved out. For whatever reason, they continued to charge my credit card. They said I actually applied for a government subsidy I stead of cancelling. Utterly outra

Question

I certainly understand your frustration with this issue not being resolved. But our team here on Forums is a corporate customer service team and we have the ability to get issues fully escalated if it is not something we can fix for you. We'd be happ

XfinityMatthew

commented

3 hours ago

to the conversation:

0

U

This seem like a useless forum

This seems like a useless forum where people can just view their complaints and think they’re gonna get something done. I have spotty slow Internet speeds been going on for years. I’m paying for your higher Internet speed, but I’m happy to say Verizon is moved into the area, which is my phone carrie

Question

U

This seem like a useless forum

This seems like a useless forum where people can just view their complaints and think they’re gonna get something done. I have spotty slow Internet speeds been going on for years. I’m paying for your higher Internet speed, but I’m happy to say Verizon is moved into the area, which is my phone carrie

Question

•

Customer Service

8

1

0

Hello @user_q4zf7w Sorry to hear you have been having service issues. What speed are you paying for currently? Have you ran any speed tests? We would be happy to help troubleshoot this and figure out what may be causing the issues. You should receive

XfinityMatthew

commented

3 hours ago

to the conversation:

0

U

Inconsistent internet speed

Hello my name is [Removed: Personal information] over the past few years I’ve been increasingly disappointed with my Internet speed. I am paying for a higher Internet speed and I only have approximately four devices using it and it consistently cannot keep up and many times we lose service. I’m real

Question

U

Inconsistent internet speed

Hello my name is [Removed: Personal information] over the past few years I’ve been increasingly disappointed with my Internet speed. I am paying for a higher Internet speed and I only have approximately four devices using it and it consistently cannot keep up and many times we lose service. I’m real

Question

•

Your Home Network

12

1

0

@User3281271041 Thanks for reaching out to us, It's a marketing e-mail you're getting for Peacock premium for being an Xfinity member with eligible services, you receive a special offer for Peacock premium, visit the Xfinity membership website Xfinit

XfinityOrlandoM

commented

3 hours ago

to the conversation:

0

What are these activation emails I'm getting from Xfinity every other day?

I continue to get these emails telling me to activate Peacock and Xfinity Stream. Are these free? They don't seems to talk of any extra costs but is that a ploy? Appreciate an answer on this because if they cost I'm marking them as SPAM. ty

Question