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Posting here, so I can hopefully get access to direct messaging to send cancellation...
Cancellation online per California's Automatic Renewal Law (ARL)
Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m
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@XfinityMatthew the Paramount+ app on X1 is nearly unusable at this point. I have reported this and the Executive Offices said the engineering team is aware of the issue.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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sliceoftoni, I can double-check the options for you as well. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in.
Xb10 availability
hello - I wanted to inquire about the availability of the XB10 modem for my home? We spoke with the ground team, that retrofitted our outdoor box, back last summer, to achieve the 10gb speeds. Yet, we still don’t have the modem. Please advise on availability. Thank you
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The way refunds are given is evidently back through the credit card that you used to pay your bill. However, I never used a credit card. I always paid my bill through my bank's online bill pay option. So I just assumed I would receive a check. Yes, I
where's my refund?
I had my service with Xfinity terminated on January 22, 2026 as I moved from Florida to North Carolina. I returned all my equipment within a week or so and received an email from Xfinity that they had received the equipment back. On February 1st, I received my new statement which said I had a refund
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[Edit: Name Removed] finally called 800 number got my account number from them [Edit: Account number removed] Service address will be [Edit: Address Removed] apparently the agent that took my order over the telephone was incorrect. Xfinity wil
where is my xFI gateway delivery
ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation
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PAY TV IS NOW PAY TO WATCH COMMERCIALS
Watching BET tonight, and 10 minutes of movie 10 minutes of commercial and so on and so on. Don't know how much of this we will endure
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Channels and Programming
+1 on this, I would also like to check the availability of the XB10 gateway in my area @XfinityJeff
Xb10 availability
hello - I wanted to inquire about the availability of the XB10 modem for my home? We spoke with the ground team, that retrofitted our outdoor box, back last summer, to achieve the 10gb speeds. Yet, we still don’t have the modem. Please advise on availability. Thank you
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Roku and Stream
I cannot connect my Roku Stream App, it keeps saying my high speed account needs a video subscription
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Xfinity Stream Website
Hello @user_3pmvz2 were you able to correct the issues you was having with your Xfinity app?
Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
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Thank you for taking the time to share your experience @lxlie. I’m really sorry you’ve had such a frustrating time trying to get help. You shouldn’t have to spend 30 minutes fighting prompts or feel pushed into support options that
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
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Unstable. If only we could have stable internet.
Unstable Internet
I have done all of the necessary checks, and my Internet is still unstable and has been for two weeks.
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We have had stable internet for our entire time with XFINITY. None of the troubleshooting works, most of the time I can’t connect to Xfinity to troubleshoot because of the instability. Our modem has been replaced three times in the last year.
Unstable Internet
I have done all of the necessary checks, and my Internet is still unstable and has been for two weeks.
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Thank you for reaching out to us @user_w76qua! My family and I rely on our cellphone for emergency purposes. I know just how impactful this issue is. You’ve reached the right team to assist with troubleshooting this issue! Are you using an iPho
Cellular Network Outage Northern California
Customer service and the app says no outage in my area but I have no service. So frustrating because I was driving for Uber. Thankfully I dropped my passenger off right when it started. Anyone else experiencing this?
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Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
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Customer Service
Mid/High Split Availability
Is Mid/High Split available/supported in my service area with my Comcast Xfinity internet service plan?
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Your Home Network
packet loss
Hi, I’m having really bad packet loss as of lately. I’ve been gaming and usually around night it gets really bad. I used mesh wifi for a little and it helped a lot until like last year where it came back again. I used the mesh ethernet connection too and still got bad packet loss. Did everything. Pi
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Your Home Network
Good afternoon user_pkn63j. I can certainly understand your concern being someone who also works from home. I will be more than happy to look into this further for you. If you could send our team a direct message with your full name, the name l
**Requesting Immediate Escalation – Ongoing Service Instability**
My Xfinity internet has **chronic intermittent outages** occurring **5–15 times per day**, lasting **1–15 minutes each**, for an extended period. This is **not a WiFi, device, or reboot issue**. Basic troubleshooting has already been completed multiple times and has **not resolved the problem**. The
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Good afternoon user_qakuoo. I can assure you this is not the experience we want for you. I would be more happy to review your account. If you could send our team a direct message with your full name, the name listed on the account (if different
Customer Service
Anyone else get offered a program via chat , with a real human , only to be told by two more live agents and a supervisor that because the chat agent failed to follow thru with the new offer that it would be reneged and not honored!! was also told new customer programs are $50 a month but if I signe
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Another update: appears support does not understand the issue enough to escalate to the correct people. Difficult to tell if there even is an escalation process. I will be escalating this issue with my contacts at Comcast. Once again, while I fully u
How do I Report a Faulty Node/Server Causing Excessive Packet Loss?
Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u
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The Paramount + App on X1 right now is very broken for everyone.
Tek
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7 hours ago
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Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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