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@Reizo The problem is that you are speaking to a level of customer service that doesn’t actually have the answers. We have all done the same. They make things up and pass the blame back and forth. The only way forward is all of us contacting Comcast
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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As I mentioned in my previous comment, we have the ability as a corporate team to get these concerns in front of an appropriate executive team for you to verify whether the charges you're referring to are coming from Xfinity despite how they are desc
Subject: Request for Executive Billing Investigation – Unauthorized Xfinity Withdrawals
To: Comcast Executive Customer Relations I am requesting a formal investigation into unauthorized electronic withdrawals that have been deducted from my Columbia Credit Union checking account. I have been a longtime Comcast/Xfinity customer and currently have legitimate Xfinity services, including m
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Very strange as an installation most likely is not needed @user_o3y7mg. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support”
installation fee
Hi, my bill recently went up and i see that the 1Gbps option is now cheaper than the 400Mbps plan i'm on so i was going to switch, but i see there is a $100 professional installation fee. Is this fee necessary if i'm just switching plans? I see it listed on the 500Mbps and 300Mbps plans as well. Wha
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I did send messages, and someone finally called me. Still on the phone for over an hour and a half and nobody can tell me why my checking account has been charge over $1200 because these charges are not associated with my XFINITY account. The charges
Subject: Request for Executive Billing Investigation – Unauthorized Xfinity Withdrawals
To: Comcast Executive Customer Relations I am requesting a formal investigation into unauthorized electronic withdrawals that have been deducted from my Columbia Credit Union checking account. I have been a longtime Comcast/Xfinity customer and currently have legitimate Xfinity services, including m
Question
... request Header or Cookie too large err msg When you get that message try logging in using a Private/InPrivate/Incognito window, or clearing the browser's cache and cookies, or another browser.
HELP..I cannot login i get error code 400 bad request Request Header or Cookie too large
when i select login i receive error msg 400 bad request request Header or Cookie too large err msg
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Cancel Xfinity Service
I moved out of my apartment on July 9th this year, I scheduled a callback with Xfinity customer support on July 15th at 10am. I spoke with a representative named Emma for about 20 minutes to cancel my service. She gave me the confirmation number 1002127893132099, informed me that I should be receivi
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Billing
I am happy to check for a sooner visit time for you but it does sound like there may not be one, @user_9cvv6a. With the ticket that was opened as well as nothing available on the waitlist we may have to wait until the 6th to get this fixed. P
Service to be put back on
Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation. Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dea
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Hi, thanks for your response. Yes, I'm logged in and this is after looking at the available plans, selecting "Switch to plan" and then looking at the full details. I see now that under installation fees it says customers should only reference one opt
installation fee
Hi, my bill recently went up and i see that the 1Gbps option is now cheaper than the 400Mbps plan i'm on so i was going to switch, but i see there is a $100 professional installation fee. Is this fee necessary if i'm just switching plans? I see it listed on the 500Mbps and 300Mbps plans as well. Wha
Question
Yes no earlier waitlist times. Hoping support can help
Service to be put back on
Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation. Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dea
Question
Hi there, @user_9cvv6a! Thank you for reaching out about getting a sooner appointment time. I am sorry to hear you are without service and understand that is a frustrating thing to have happened. The ticket that was opened was to see if there were an
Service to be put back on
Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation. Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dea
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simpleshadow, Please send us another direct message as we have not received it from this end. To ensure you successfully send us a direct message you will need to follow these steps below:-Click "Sign In" if necessary-Click the "Direct Messaging" ico
BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411
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I’m having the same issue
All my Streaming Apps keep having to pause
Prime, HBO Max, Paramount+ all take a long time to download something to play then keep stopping to load throughout the show. VERY irritating. Able to get better streaming using tablet. Do I need a new box?
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Good evening @user_22ll. I wanted to circle back here to confirm that your account was closed as requested. If you need anything else, please let us know.
I'd like to cancel my service
Hello, I'm moving and want to cancel my existing xfinity internet service. I do not have any rented equipment or other services like xfinity mobile. I have already double checked that the place I am moving to does not offer xfinity internet, so the only option I am interested in here is cancellation
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Cannot activate peacock premium
Recently moved and started service again at my new address. Now I am unable to access peaxock premium as it says my account is linked to another Xfinity account
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Channels and Programming
No worries @user_uijcbf! This error usually happens if your email is linked to an old, inactive account. Even if you have only ever lived at one address, ending and restarting your service creates a brand-new account number under our system. Let&rsqu
Need assistance resetting Peacock linking token ("Xfinity account already linked" error)
Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres
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Service to be put back on
Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation. Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dea
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Customer Service
We'd love to help further and get this in front of our executive team for you, but we can't proceed unless we get a direct message from you. Please send us a message when you're ready, and we'll be sure to reply in short order 👍
Subject: Request for Executive Billing Investigation – Unauthorized Xfinity Withdrawals
To: Comcast Executive Customer Relations I am requesting a formal investigation into unauthorized electronic withdrawals that have been deducted from my Columbia Credit Union checking account. I have been a longtime Comcast/Xfinity customer and currently have legitimate Xfinity services, including m
Question
High Latency/Congestion at Dallas ibone node to Google.com
Noticed a significant spike in latency earlier. Ran a Trace route from mobile phone on wifi and from my PC on Ethernet. Noted a significant spike in latency at hop 8 carrying all the way through to Google.com
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Customer Service
TV service
Keep getting message to restart box. Checked all connections. Replaced coaxial cable. Replaced HDMI cable. Went to your store. Got a new box. Went through all steps again. Not resolved
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X1
Hello @user_88govg, and thanks for bringing your concern here to the Xfinity Community forums! We're here to help! I can understand why this situation would be so frustrating. Based on the information you shared, you took the time to contact s
XfinityCliff
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Cancel Xfinity Service
I moved out of my apartment on July 9th this year, I scheduled a callback with Xfinity customer support on July 15th at 10am. I spoke with a representative named Emma for about 20 minutes to cancel my service. She gave me the confirmation number 1002127893132099, informed me that I should be receivi
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