Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (463.5K)
Hey there user_6ti27g, thanks for taking the time to reach out here on our community forums! We'd be more than happy to see if we can have your husband added. Please send us a direct message with your full name, name on the account (if different), an
Billing names
Hello I seen you helped some one add there spouse the bill I really need to add my husband to where it shows his name on the bill
Question
Hello @user_xa1lt8 thank you foer reaching out on our community forum, are you using a third party mail app to send emails?
An error occurred inside the server which prevented it from fulfilling the request.
when trying to send an email I get the error - An error occurred inside the server which prevented it from fulfilling the request.
Question
Billing names
Hello I seen you helped some one add there spouse the bill I really need to add my husband to where it shows his name on the bill
Question
•
Customer Service
Peacock Premium Plus ad free
So, I just learned that Xfinity will not let you pay for the upgrade from their free Peacock Premium to Premium Plus ad free as of March 2026. I was told by customer support that I had to go to the Peacock site and pay for the upgrade there. When I go to the Peacock site, it will not let me upgrade
Question
•
Xfinity Stream App
Will someone come out and correct this issue, immediately!!
Help with outages at my home every week
I have sent this 3 times already. Every week my Tv and Wifi goes out. Even when there is no outage in the area. I am paying for service that I can't enjoy!! Something needs to be done immediately.
Question
Cannot activate Peacock Premium Subscription
Changed to a higher tier service recently which granted me access to Peacock Premium. However, in the yoursubscriptions page of the Xfinity site, I could not click the Activate button. Chat support has also provided a link to xfinity.com/activate-peacock but that page tells me "We’re sorry, your acc
Question
•
Getting Started
Help with outages at my home every week
I have sent this 3 times already. Every week my Tv and Wifi goes out. Even when there is no outage in the area. I am paying for service that I can't enjoy!! Something needs to be done immediately.
Question
•
X1
Hi @user_ppz6yr , thank you for posting in our Xfinity Forum community! We hate to hear there is an issue of watching Peacock+. And at this time, we don't know of any known issues. Have you tried any of the troubleshooting steps suggested in the pare
Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
Question
@user_ewy3ey They did all day repairs 2 doors down from our home and that fixed our problem No one at Xfinity new there was scheduled repairs in our area.
TBS is down on Xfinity
TBS is down on my TV. Recycled system as suggested from Xfinity Help Page. No good. No Picture or Sound. All Pixelated. Missing Michigan/Alabama Basketball Game. Can't find any7 way on the support page to report outage.
Question
Hey there, @user_0aohfx, thanks for reaching out through Xfinity Forums. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, but they haven’t been accepted. Comcast is workin
Scripps
I am missing my Fox Programming. Most of the tv shows we watch are on Fox. We've been customers for many years and pay way to much. Time to change TV provider. We are very disappointed in this loss.
Question
Not Accessibility/disability related. Moved to Customer Service.
NBC in palm beach county
I thought Comcast owned xfinity and NBC. I am not sure how xfinity eliminating NBC in Palm Beach County Florida is in their advantage while they have a contract battle with local station owners. In addition to reducing their service to customers with no credit allowances. Poor business move for Xfin
Question
Help with outages at my home every week
Every week I have a service outage at my home. My Tv and Wifi, even when there is no outage in the area. I am paying for service that I can't enjoy. Something needs to be done. I have been a customer of Comcast-Xfinity since they came to Chlicago in the 70's. Help me
Question
•
X1
@ArroWest I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you. Due to
unenrolling from community forum
I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
Question
Ok…replied using the steps above
rewards
We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all
Question
user_83hmgk We can help you with your Disney+ commercial concerns today. Is this happening on all or certain devices? Do you see any error messages or codes pop up when this happens?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
@user_h6c97a In order to assist you further we need you to message us. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right
Detroit Sports Network
I am wondering why I have access to Detroit Sports Network on channel 1253 but nothing is being broadcast on the channel. I have reset my stations several times (Tivo) but nothing will show on the channel. I am able to stream the channel but cannot get it over the cable. Is it included in my package
Question
I appreciate you confirming, @Tek. I am showing there is a known audio issue with Paramount+; however, it is just for delayed audio. We can report this issue. If you can, please send us a Direct Message with your full name and your full address.
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
Question
I was able to access it a while back but not now.
user_ihw0dp
commented
8 hours ago
to the conversation:
0
3
Peacock premium
Why can’t I access peacock premium???
Question