Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.5K)
Xfinity now has stolen my money
I cancelled services with Xfinity now because the internet service was never working. They still charged my card 2 times after I cancelled services I had to put a lock on my card to keep them from charging me. I asked for a refund and they said they don’t do refunds that I have to dispute it with my
Question
•
Customer Service
Hello user_d49rj0 thank you so much for taking the time to reach out here via our Xfinity Forums and sharing your experience. I'm so sorry to hear about that device during shipment, and we do want to do all we can to help provide clear and accurate i
Xfinity Mobile customer care
I have been dealing with an issue that has not been resolved for 2 months. I’d ordered a phone which was shipped FedEx and it was stolen out the package. I talked to multiple supervisor and I all I get is false promises and no help at all. I had done the thing that they ask me to do but nothing got
Question
@XfinityBradM the account currently shows as negative balance. I suppose I’ll simply wait it out and see what happens. Thanks
Can't get faulty payment refunded
I recently got soft-disconnected for nonpayment. While attempting to restore service, I made a payment of 163$ to my account, but it was applied to an old address instead of my current service address. I've had two tickets raised to get it refunded, with no luck (ticket closed, no resolution). Is th
Question
Hello
I had an open Xfinity phone box delivered in April. No phone was inside ! Can anyone help me? I’ve called 15 times and they say police report, take pics, and I’ve waited 20 days now. name is zack emaik is [Edited: "Personal Information"] PLEASE HELP
Question
•
Network
user_94njpo. Thank you for sharing this, and I’m truly sorry for the frustration you’ve experienced. I understand how upsetting it is to agree to an upgrade based on certain terms, only to be told afterward about additional costs and limi
Bait and switch plan change and insufferable customer service
Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph
Question
@user_0l4xv9 My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect m
My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
Question
Will do just that, thank you.
Sent to collections
I've been a xfinity customer for many years, always paid on time. Now I'm considering moving to another provider because I was taken to collections marked as from Comcast. It already hit my credit report and I never received mail or email or a phone call inregards to anything like it. My statements
Question
user_swprq9 Thank you again for being part of the Xfinity family! I'm glad our team could help get your services disconnected as requested. Take care!
cancel services
I need to cancel all of my services today. How do I do that. I don't want to have to schedule a callback and have to wait multiple days to get a call back.
Question
Bait and switch plan change and insufferable customer service
Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph
Question
•
Customer Service
I've sent the direct message to Xfinity Support.
Subdivision Plat Approval/Will Serve Letter
I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?
Question
Hi there, @user_rjufv4! Thanks for reaching out to get your Xfinity Mobile voicemail set up. I understand using *86 did not allow you to access it. Have you also tried your phone app's voicemail tab? Did you recently activate this device or was the v
Voicemail
When attempting to set up voicemail box on my cell phone we get the message that it is currently unavailable.
Question
Thank you for posting on our community forums for assistance, user_uz2kke. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Me
Subdivision Plat Approval/Will Serve Letter
I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?
Question
user_74da4v i'm sorry to hear about your experience and can definitely understand the frustration. Our team is available to help review the closed account to make sure it was disconnected effective for the right date if you'd like. We would need your
I loathe Xfinity!
After months of calling and telling Xfinity to discontinue my service, they finally stopped my services, then sent me overdue bills for a product I wasn't using. They threatened collections, and once again I called to let them know that the service was discontinued. I returned all equipment. Does an
Question
wfcash - Thank you so much for taking the time to share your feedback so that other community members can benefit from the conversation as well. That collaborative spirit is exactly what our forums are all about, and it’s truly appreciated. &nb
Audio Droputs
Hello, I have random intermittent audio drop outs. I've replaced the set top box and HDMI cable and switched to a different HDMI input. I have a Karoke machine connected and it has no audio drop
Question
I put the same question and was eventually led to someone higher in the IT department. I found it unbelievable that a spam/phishing email forwarded to the abuse@ location, would be treated as spam/phishing.He actually told me the following, in respon
plumld
commented
5 hours ago
to the conversation:
0
0
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
Question