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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request for Resolution: Inaccurate Appointment Information, Support Barriers, and Non‑Functional Ethernet Port
am submitting a formal complaint regarding the service issues and support obstacles I experienced between February 26 and March 1, 2026. My primary concern is that the Ethernet port in my office does not have an active internet connection, and despite multiple attempts to resolve this through Xfinit
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Can’t attach photos on IPhone 16
I’m brand new to Xfinity. I just transferred four lines from Verizon. still have issues at attaching photos to email. I have to restart a certain way each time and it works for a little bit then after that, nothing getting tired of this. evidently this problem goes back a few years at Xfinity. Has t
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Devices
@JR63, That is correct as @Again mentioned it is not legit. Let us know if you have any additional questions.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
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user_zu9yxf, hello there and thanks for reaching out. I understand your concerns. I can take a look into your account and assist. To move forward with your concern, please send us a direct message with your full name and complete service address. Fro
Billing
My TV channels were missing or pictures were poor quality for 3 days from 2/24 to today.. unable to request credit..because there was no outage but I was unable to watch several channels
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Good afternoon user_i3k8f4. We can certainly look into this for you. I will need some additional information to review your account, and the eligibility. If you could send our team a direct message with your full name, the name listed on the ac
Upgrade to XB10
Upgrade to xb10 I am a current Xfinity customer with an internet plan- Gigabit extra. I understand that the XB10 gateway is now available for customers. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Turn off, Mac filtering on modem
How do you turn off? Mac filtering on the Xfinity modem so that my printer will work? And I already have the app and I’ve gone to all of the steps it says and there is no option to turn anything off
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Upgrade to XB10
Upgrade to xb10 I am a current Xfinity customer with an internet plan- Gigabit extra. I understand that the XB10 gateway is now available for customers. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let
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FORMAL NOTICE OF PROPERTY DAMAGE – Comcast Underground Line Pierced Sewer Main – Immediate Action Required
To Comcast / Xfinity Construction & Property Damage Department, This is formal notice of property damage caused by Comcast/Xfinity’s underground construction at: [EDITED: PERSONAL INFORMATION] During installation of your underground data line, Comcast’s cable was drilled directly through the main se
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Customer Service
Good afternoon user_wzxac5. Have you had a chance to check this out https://www.xfinity.com/support/articles/view-change-wifi-password. It provides additional information on changing your WiFi password.
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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You can try using an Android VM (Virtual Machine) app on your PC like a MuMu player and do it from there.
I don't have a smartphone. Let me use my computer to manage the network! [Edited]
Why can't I use my browser to manage the modem/router? Why are we going backwards in time? This is infuriating.
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@CarolSB Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it crea
Parental control does not work (Adult websites not blocked on Kid's devices)
Hello, I just got an Xfinity combo cable-model WiFI router (the basic model) and set it up. WiFi and internet works as expected. I used the Xfinity app to create individual profile for each of my kids. I assigned devices connected to WiFi to each kid. I enabled Parental Controls for the kids profile
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Store location
Where exactly is the store on Palm Beach Lakes in the Tanger Mall in West Palm Beach?
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Customer Service
16-Year Diamond Member switching to 1 Gig Internet-only.
I am in Stuart (34996). I want to move to the $60 for 1 Gig 5-Year Price Lock plan using my own modem. I am already on paperless billing.
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Billing
3mommaBear_life_111 I appreciate you taking the time to create a post on our Community Forums, and am sorry to hear about your experience with Xfinity Mobile. While our team is limited in our access with Xfinity Mobile to be able to advise why the de
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Xfinity tells me I’m eligible for device upgrades yet don’t honor them
My account says the I’m eligible for device upgrade yet I keep getting conflicting information and told I have to pay in full and it’s so infuriating. Now I’m really upset because I’ve been an Xfinity customer since 2017 and a mobile customer since 2021 and I have two mobile lines and both devices p
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