Xfinity Community Forum

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Yes I'm aware the payment arrangements are done via the automated system however it was giving me the option to extend to 7/12. If I added a payment option I selected that option and it kicked me right back to 6/25. That's why I spoke to a rep. And t

user_1gaocc

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1 hour ago

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Formal complaint

I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev

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Issue with Motorola MG8702 Cable Geteway

Can you confirm that my firmware on my Cable Gateway is up to date? I am unable to access my device and manage the devices connected to my home network.

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Your Home Network

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user_kpqq2x Thank you for reaching out! We did experience a nationwide TV service interruption Monday. Have your services returned to normal?

XfinityMartyR

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1 hour ago

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TV service

My TV is on can see name of programs after pushing button for specific channels and all that is happening: no sound and just 3 dots moving one at a time. REFRESH my signal!!!!!!!!

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I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ignore. I wo

Loey55

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1 hour ago

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I keep getting emails saying I must update but I am now sure these are legitimate.

I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do

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Power lines aren't low. It's the cable line. They have already been out and told me to reach out to Comcast/Xfinity to have it looked at. How would I go about getting a line technician to come out and take a look at it?

user_4h8y67

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1 hour ago

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cable line

Centerpoint Energy came out and replaced the poles that hold up the power lines. When they put everything back, the cable line was set way lower than it was before. Is there a height requirement the cable line should be? It is now going through my trees along the rear fence line in my backyard.

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Thank you for reaching out, user_3rsedm! Was the info that @EG provided helpful? As a reminder. The most effective way to get interruption updates for your area and information about your service is to visit https://www.xfinity.com/support/status or

XfinityThomasA

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1 hour ago

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Service disruption

Service is going in and out at [Edited: "Personal Information"]

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user_1gaocc Thank you for reaching out! I am incredibly sorry for your loss of your wife. Wishing you peace and comfort during this time, and I do apologize for your recent experience you had trying to extend a payment arrangement. Setting up a payme

XfinityMartyR

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1 hour ago

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Formal complaint

I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev

Question

user_4h8y67 thank you for using the Xfinity Community Forums page to reach out regarding the lines in your neighborhood. What I would recommend if the lines are now too low is that you reach back out to the energy company so that they can address the

XfinityMarcus

commented

1 hour ago

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cable line

Centerpoint Energy came out and replaced the poles that hold up the power lines. When they put everything back, the cable line was set way lower than it was before. Is there a height requirement the cable line should be? It is now going through my trees along the rear fence line in my backyard.

Question

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An online chat agent falsely instructed me to drive to a retail store to get replacement cards. I am requesting an official corporate employee to open a secure ticket to either mail replacement cards to my service address or issue as credit for upco

scoturq

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1 hour ago

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Need help replacing an expired Visa refund card.

Have 3 and all expired

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Need help replacing an expired Visa refund card.

Have 3 and all expired

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Billing

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user_q00k6g - Thank you for taking the time to share your feedback—I completely understand how concerning unexpected charges can be, and I’m here to help clarify things for you. You may be able to dispute a charge if there isn’t any

XfinityThomasA

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2 hours ago

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

Question

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cable line

Centerpoint Energy came out and replaced the poles that hold up the power lines. When they put everything back, the cable line was set way lower than it was before. Is there a height requirement the cable line should be? It is now going through my trees along the rear fence line in my backyard.

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Customer Service

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emdus6470 - Hello! Thank you so much for choosing us as your service provider over the years—we truly appreciate your loyalty and the opportunity to support you. I understand how important it is to get this looked into, so let’s take a cl

XfinityThomasA

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2 hours ago

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trigger automated fraud alerts.

I have noticed after weeks of searching the web that my account has been triggered as a fraud alert because I am using prepaid gift cards as payments to my bill. I was notified that now I must go to a store to pay my bill. I have been paying my account for many years with prepaid gift cards and have

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@user_qvuq1n Thanks for sharing feedback on your experience. We appreciate the help, and use it to improve our customer service practices. We can also cover any sales or new promotions on the account, with a no pressure vibe here in the forum. Count

XfinityBenny

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2 hours ago

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Question on my bill

I just got off the phone with Sheila absolutely the most rude evasive person I have ever spoke to. This woman did not listen her Only mission was to make a sale. I repeated over and over and over the questions on my bill. Before I just hung up on this crazy rude lady she pushed and pushed and pushed

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What’s the deal or No deal with the Loss of the NFL Network?

user_9v710y

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2 hours ago

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NFL Network requisition

Voicing my displeasure and willingness to cancel my cable, internet and phone service with Xfinity if the NFL Network is not reaquired.

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UPDATE: I had filled a complaint with the FCC before actually complaining to Xfinity themselves in a phone call. He said it clearly states on my bills that I had a one-year promotional. Why would I even check what plan I had when I had just si

user_q00k6g

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2 hours ago

to the conversation:

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

Question

U

Formal complaint

I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev

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Customer Service

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user_7pj3y2 Thank you for reaching out! You should be contacted by email within three business days from your time of submission.

XfinityMartyR

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2 hours ago

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Next step for account ownership transfer

What do I do now that I am the person to? I’m transferring my Xfinity home Internet account to have uploaded all the documents and filled out the forms? Who do I appeal to expedite this? How long is this going to take?

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trigger automated fraud alerts.

I have noticed after weeks of searching the web that my account has been triggered as a fraud alert because I am using prepaid gift cards as payments to my bill. I was notified that now I must go to a store to pay my bill. I have been paying my account for many years with prepaid gift cards and have

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Billing

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user_azshn0 - Hello, and thank you for joining us here on the Xfinity Forums! I’m really glad you reached out—you're in the right place, and our team is here to help. I understand how frustrating it can be when you’re unable to acce

XfinityThomasA

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2 hours ago

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Bill

I can’t get on my comcast account ! They say I have a password but I don’t. I thought I had Xfinity. I have never gotten a bill or anything

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