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@XfinityDilary not well. I ended up getting a waitlist requested appointment for Saturday (a day earlier than the original appointment) between 4 and 6 pm. Saturday, I get a message that the waitlist appointment was being cancelled and the next oppo
Internet Outage
We had a storm move through this past Sunday and the Internet went out in the early evening. I attempted to report the outage but got the usual response of no outage detected. I did not request an appointment at that time expecting to catch up as new reports came in and things would be fixed in due
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Billing issue
@Xfinity @XfinitySupport I genuinely don’t understand how a company can make a customer spend HOURS explaining the same problem and somehow make the situation WORSE. I’ve been an Xfinity customer for almost 2 years and have consistently paid my bills on time. When I first joined, I was paying around
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Plan
@XfinityTommy Thanks for sharing. What I’m looking for is to add my spouse’s name to the Attention section so her name will appear on the bill.
Add spouse to bill
Hi There, I would like to add my spouse to my bill, thank you for your help.
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Jose is the best!
Thank you to Jose for helping me and my children get our wifi back and working. He made the call smooth and was quick and super friendly. I'm happy I called and got his help. Showed that he really cared to help me. Thank you!
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Customer Service
Billing issues
@Xfinity @XfinitySupport I genuinely don’t understand how a company can make a customer spend HOURS explaining the same problem and somehow make the situation WORSE. I’ve been an Xfinity customer for almost 2 years and have consistently paid my bills on time. When I first joined, I was paying around
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Plan
ESPN channel only
Our ESPN channel keeps freezing up and it seems to get stuck and keeps repeating itself
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X1
A couple of my window alarms are not working. After changing the batteries. ... Does https://www.xfinity.com/support/articles/xh-device-battery-replacement help?
Replacing my window batteries
A couple of my window alarms are not working. After changing the batteries. Keeps dinging like there is an open window. Not getting a green light saying activation. Any suggestions? Thank you!
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So a customer gets an email from a President and Chief Customer Experience Officer who no longer works there. Classic.
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
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I’m also having the exact same issue on a Samsung TV for a few weeks now. It’s clearly a glitch but of course it’s nearly impossible to make an issue known to Xfinity without having to jump through multiple hoops (useless AI agent, wait 30 mins, etc)
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Got it @user_6crmpy, thank you for letting us know that you've already attempted those troubleshooting steps. We appreciate you taking the time to try those recommendations. Let's take a deeper dive into the issue and gather a bit more inform
Voice mail service
My 99 year old mom wishes to use her phone answering machine rather than the Xfinity service. How can this service be disabled so that callers can leave messages on her phone?
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user_ubtsua - Thank you for choosing Xfinity and joining us here. Our team can help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.C
EPON customer-owned router — need ONU provisioning to remove XB8
I have Xfinity residential EPON fiber, 1 Gbps symmetrical, with an ONU and XB8. I want to use my Ubiquiti UCG-Fiber directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XB8. Please add the appropriate customer-owned-router/COAM
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@jamesb2 Thank you for taking the time to bring this to our attention, and I completely understand your concern. I would be more than happy to take a deeper dive into why the data usage is showing zero and the primary holder information is not matchi
Internet Data usage for August 2026 is not displaying
My Internet data usage for the Month of August 2026 is still showing 0gb. Today is August 17, 2026. 0Gb is not realistic and unlikely. I have used Chrome browser and Edge. Plus, I use the Xfinity App. All with the same results. I went "over" in December 2025 So this is important for me to know my us
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Cori22 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to enjoy TV channels on all your compatible devices. Do you have 2 or more linked Xfinity accounts? If so, this may cause the following message: "Welcom
Device Not at Home Error Message on Xfinity Stream Roku TV (no cable box)
I have a TLC Roku TV (no cable box attached to that TV). It works entirely with my Netgear modem in my bedroom. We only watch 2 news channels with it, and they always came in on Live TV on Xfinity Stream with no problem at all. All of the sudden today those 2 live news channels stopped streaming and
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Yes, I've restarted it and powered down. I've dialed 1 and *86, it asks for a password or code, but I've never had a code. I've had xfinity for years and always had voice-mail, now, no one can leave voice-mail. So, I don't know what happened, it just
Voice mail service
My 99 year old mom wishes to use her phone answering machine rather than the Xfinity service. How can this service be disabled so that callers can leave messages on her phone?
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@3673988 I see that under "redeemed," it says "claim." I have a bunch of other rewards under "complete." Another thing is that I have my own modem, and it is not compatible with the free Xfinity Shield or the paid Xfinity Shield subscription. I am g
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
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Replacing my window batteries
A couple of my window alarms are not working. After changing the batteries. Keeps dinging like there is an open window. Not getting a green light saying activation. Any suggestions? Thank you!
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Devices and Equipment
Why does it take 3 to 5 business days for Assurant to make a decision?? What is there to decide??? My son needs his phone to travel now.
Why can no one at Assurant answer why it takes 3-5 business days to decide??? Decide what??? The phone is broke and I need a replacement now, not in 3 to 5 days. What is there to decide that takes up to 5 days??? Anyone else have this issue?
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Customer Service
Can't receive new emails
Since Monday I have not been able to receive any new emails, although I am able to send emails. I can login successfully and see all my emails from Monday and before, it's just an issue receiving new emails. I am logging in on Xfinity.com and I have already tried clearing my cookies and cache and up
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Same problem. This is horrendous.
user_cjciow
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Braves Vision
I am having issues with just one channel, Braves Vision (Ch. 1254). I will lost sound, the picture will freeze, the image will be jumpy, the image will get stuck in a loop, it will run for a few seconds and freeze then go back and start over and run a few seconds and freeze. It is so bad it is very
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