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Cancel my subscription
If my subscription is suspended why am I still getting charged monthly for internet I dont have? Its [Edited: "Profanity"]!!! I have been a loyal customer for years.
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Customer Service
If helpful, once upon a time my husband forwarded me an email that went to spam/junk, and ever since then his emails are directed there and I have not been successful in undoing that direction.
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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I can see how that would cause some trouble, user_hb9mdk when you need to search through twice the number of emails when making sure you didn't miss anything important. Do you only use the Xfinity inbox for your email or do you use a third party emai
deleted email appears twice in the trash box
When I receive a message in my Xfinity IN BOX, then deleted it, it has started to appear TWICE in the TRASH MAIL box. Can anyone tell me why this is happening? I often check the trash box for accidentally deleted emails and have to go through emails individually. Checking double the emails take time
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Yes - the are in Spam/Junk on the Xfinity email portal.
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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egriv You can swap it at the nearest store to you, or we can have one shipped to you. There might be a shipping fee, but if we got any offers at no cost I'll be happy to provide it. Let me know if you want one shipped, and I'll be happy to get that g
HBO Max Freezing after commercials
HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi
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It's working fine!!! Yay!
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Online bill pay Error!!!
Looks like something went wrong Please reload the page and try again. I have tried different browsers, cleared cookies, deleted my app, reinstalled, different locations, different devices and NOTHING works. Online chat is super frustrating as I get NOWHERE! Fix your payment site!!!!
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Billing
@user_x9v39m We do apologize for any go ahead and send us a direct message so we can look into this further for you Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message” icon (upper rig
Continued Failure to Address Admitted Property Damage Claim
As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an existing case number, photographic evidence, and a pictu
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How can there be a "deadline" if it is optional?
Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
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Unfortunately, none of these fixes seems to have made a difference. How can we swap out the box?
HBO Max Freezing after commercials
HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi
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Thank you so much for that! With courage and time (which should be better used in many other ways), I will venture to the store and try again in the next week or two.
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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... All of a sudden I can no longer just view them. I get an error message saying I have to download. ... This seems to be corrected for PDF documents. In fact, it may be working too well. "Connect" lets me view PDF attachments to emails even ones i
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Hey @kenarmol , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your landline. I would be more than happy to offer my assistance looking into this further for
Remove phone
How do I remove my landline phone from my package? Is there another package available to do this?
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Hey there, @user_qycwjh. You'll want to update the amount of rings it takes before our voicemail engages with us and ensure that your physical answering machine has a lower amount of rings so it will be engaged first. To change the number of rings b
disable voice mail
I have made past requests for you to disable my land line voice mail. I prefer the telephone voice mail, as I am missing important calls/call-back because they go to my landline voice mail.
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Also your manager of the cameras installers , told me…. We dont have a vendor anymore, xfinity cant find a vendor( sheetrock and wood) in the houston area? Funny i cant contact the vendor because i dont have anything from him, never spoke with him, n
Continued Failure to Address Admitted Property Damage Claim
As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an existing case number, photographic evidence, and a pictu
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Thank you for replying. I experience this with most of my deleted messages. Any 'SENT' messages do not duplicate in the trash bin. If there isn't a quick fix, it's honestly no big deal. It's just occasionally I have to search through my deleted folde
deleted email appears twice in the trash box
When I receive a message in my Xfinity IN BOX, then deleted it, it has started to appear TWICE in the TRASH MAIL box. Can anyone tell me why this is happening? I often check the trash box for accidentally deleted emails and have to go through emails individually. Checking double the emails take time
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Paying for 100Mb upload, getting 40Mb upload on Xfinity modem in bridge mode
Hello, I am getting upload speed below contract terms when testing against two different speed testing sites - 40Mb from Ookla, 60Mb from Google. I am paying for 100Mb. I have an Xfinity modem currently in bridge mode. I am testing directly from my router. Download speeds are acceptable to contract
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Your Home Network
A number of my emails from mid December have gone missing - they weren’t deleted by me. How can they be retrieved? Have you tried "Recover Deleted Items"? Messages deleted from Connect folders are moved to the hidden Recovery folder and are ke
Missing emails
A number of my emails from mid December have gone missing - they weren’t deleted by me. How can they be retrieved?
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I was never contacted by the contractor or by any of you. I went abroad, and I was told that someone would be sent before I left the country, and that never happened. I asked you to let me know so that I could have someone at the house when the repai
Continued Failure to Address Admitted Property Damage Claim
As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an existing case number, photographic evidence, and a pictu
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Hello and thank you for reaching out via our Xfinity Community Forums, user_esbztp. I can definitely feel the frustration coming through that post, there is nothing more stressful than trying to pay a bill on time and being met with a technical "wall
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Online bill pay Error!!!
Looks like something went wrong Please reload the page and try again. I have tried different browsers, cleared cookies, deleted my app, reinstalled, different locations, different devices and NOTHING works. Online chat is super frustrating as I get NOWHERE! Fix your payment site!!!!
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