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Good evening user_g02gfr are you experiencing issues accessing your email through Xfinity.com, or on a third-party mail application (ie: Outlook, Mail for Apple, Mail for Android, etc.)? Have you received the invitation to migrate to Yahoo, yet? &nbs
Can't Access Comcast Email [Edited]
I can't access my comcast email. How to I change to the new one
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Good afternoon user_l6ne6t. We can assist you with obtaining a battery back up. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Hi @kevandtrac, thank you for reaching out to Xfinity Support on our community forums!😀 Here are a few troubleshooting steps to try: Power cycle the deviceUnplug it from the power source for 15 seconds, then plug it back in.Sometimes a quick reset c
Eero not recognized as home WiFi network when attempting to stream TV
Just activated system and have router in bridge mode to use Eero. Stream app says to connect to in-home Wifi. X1 tv box says status unavailable but is working.
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Hello @user_rdzih1, Thank you for reaching out to us. I do see that you sent us a direct message. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, i
Mobile bill went to collections even though it was free
I have proof of being told that my mobile like was going to be free. Was charged $191 and it was sent to collections. I need this debt recalled from collections and the bill removed.
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Cannot change network name
Your application does not save the network name change. It fails every attempt.
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Your Home Network
Hello @user_narnvu! I hope the day is treating you well, thanks for being a part of our Xfinity Community Forum. Visit our Report an Issue page: https://www.xfinity.com/support/articles/report-an-issue to submit a request.
Remove old aerial cable
I need to have an old Comcast aerial cable removed. How do I schedule this?
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We truly appreciate your feedback, @user_muqusx! I understand how frustrating it is to lose the channels you enjoy. At this time, the Cowboy Channel has been removed from Xfinity. We might add this channel again in the future. I will make sure your f
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Whats in the the link you provided tells you the steps to make the changes but your application doesn't store anything. Have you tried it yourself?
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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I've actually been having the same exact issue and Xfinity also accidentally linked my account to two accounts in my case. I called them not long ago today and Xfinity finally fixed the two accounts merging when I called today (hopefully for real thi
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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@pinksparkletini Received, thank you!
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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Is there a basic home internet only plan?
My internet bill doubled this month so I asked the Chat assistant. Seems my previous plan was a promo which also included free equipment rental has lapsed. So I asked about a long term plan. We don’t need 600 Mbps. We don’t have a TV thus don’t stream, we don’t play video games online nor do we work
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Customer Service
ok, I'm sending it now! Thank you
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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I am following up here as my issue is still unresolved. It is still saying the number is an Invalid US number.
Support issue along with very inadequate customer service.
I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold
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Mobile bill went to collections even though it was free
I have proof of being told that my mobile like was going to be free. Was charged $191 and it was sent to collections. I need this debt recalled from collections and the bill removed.
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Billing
Hey @user_e9qfo2 I'm so sorry you are having a hard time reaching out to us through our other methods. We do have awesome new plans where you can choose 300 or 500 mbps that will also include the modem rental and the unlimited data! We have options f
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Is there a basic home internet only plan?
My internet bill doubled this month so I asked the Chat assistant. Seems my previous plan was a promo which also included free equipment rental has lapsed. So I asked about a long term plan. We don’t need 600 Mbps. We don’t have a TV thus don’t stream, we don’t play video games online nor do we work
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