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Okay, I would like to proceed with the remote option. I can upload the documents for further processing.
Transfer Wifi account to flatmate
Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?
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Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. https://www.surveymonkey.com/share/47045195-0f8c-42e1-ba27-5dba4e039538 https://stevebickel8.wixstudio.com/cwefg But Xfinity always blocks me with these 'non-
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Thank you for sending us a Direct Message, @Hudabac. I'm happy to hear our technician was able to restore the connection to your work servers by replacing your XB8. Please feel free to create a new post if you ever need assistance with anything else.
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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So, I have pods from my previous address. Move to a new place and get service with Xfinity and I am unable to do anything with the pods. They just pull into the wall and are not showing up. The only option on the app is to purchase more pods. The
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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@XfinityNatalie I could not find a LINK to them... do you folks even read?
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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No worries, @user_bnbze6. We're happy to help! Since your service is affected, we'll need to focus on scheduling a Trouble Call (tech visit) first, to get you connected ASAP. Then, our field team should be able to address that outside line which came
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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@user_ufd27y Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. While we do not send out proactive notifications for any upcoming maintenance, you can always check the Xfinity app for any planned maintenance. I wor
planned maintence exceeded restoration window
Hello, I received no notification for a planned service outage that had now lasted 12+ hours with no time frame for restoration. Since I am not receiving the service I paid for I need a credit applied to my bill
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We're still here to help, @user_33v8gg! Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page. From there, click the '
Money taken out of my bank account without permission
My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me
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Hello JaberDoe I can understand how frustrating that is for you; but we are here to help get this mobile issue straightened out for you. If you would, send our team a direct message with your full name, the name listed on the account (i
Charged for a canceled Xfinity mobile line
I've have my Xfinity mobile line cancelled since Feb 06, 2026. Just this morning, on Feb. 24, I've gotten my usual charge for my line which I can't even access. And my "Balance So Far" is still growing. How do I make sure my CANCELED line isn't still getting charged and get a refund for that payment
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user_li3f15 Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your services. I can see how being without services for an extended period of time would be frustrating. It's possible we had some damages that need to
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
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I have no service. I was trying to do that but I couldn’t find the right options
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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This to be something Xfinity is doing to people but I not done I want my money NOW
Money taken out of my bank account without permission
My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me
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Email change to Yahoo
Do I need to migrate my email to Yahoo or can I keep using xfinity?
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Network
The problem is resolved for me. I had a Comcast tech come out yesterday and installed a new XB8 modem and I am getting to the Boeing GlobalProtect servers. Why the old XB8 modem failed is unknown to me. C:\>ping gp.connect.boeing.comPing
Unable to connect to Internet with my work laptop
My fiance has been been unable to connect to the Boeing VPN correctly because the packets are not reaching their destination. The IT from the Boeing side tried pinging the server (gpcloud.connect.boeing.com) but its requests timeout and it gets stuck on the be-2412-pe12.seattle.wa.ibone.comcast.net
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The problem is resolved for me. I had a Comcast tech come out yesterday and installed a new XB8 modem and I am getting to the Boeing GlobalProtect servers. Why the old XB8 modem failed is unknown to me. C:\>ping gp.connect.boeing.comPing
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Hi there, @user_97hs02 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience regarding the promotion. Please be assured you reached the right person to
Free line for a year
I have a free line for a year from signing up for the Internet And streaming services and no where does it say on any disclaimer that my line is not eligible with an installment plan phone. I entered all my information yesterday for them to do the credit check and I verified my identity and when I w
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Thank you for letting us know, @user_bnbze6! I'm sorry to hear it, and I hope everyone is ok. That's definitely something we'd like to address as quickly as possible, and you've come to the right place. To confirm, are you now without service altoget
Downed cable line
My address is [Edited: "Personal Information"] Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
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Same here, they will not let you talk to the fraud department. They are useless in helping. Their overseas customer service is horrible and this is why I hate Comcast/ Xfinity.
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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Now I’ve been out for 24+ hours lol and still no update. This is actually really bad.
Outage not being fixed?
It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
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