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This is most likely attributed to that specific promotion or offer, not meant to be a reflection of all offers moving forward. Changing from "Xfinity Rewards" to Xfinity Membership" was done to provide a more inclusive and seamless experience for cus
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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FIFA World Cup 2026™ on Xfinity overview
The world of soccer, all in one place. The FIFA World Cup 2026™ will be jointly hosted by the United States, Canada, and Mexico on the following dates: June 11, 2026–June 27, 2026: Group StagesJune 28, 2026–July 9, 2026: Knockout RoundsJuly 9, 2026–July 11, 2026: QuarterfinalsJuly 14, 2026–July 15,
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Channels and Programming
user_bkll3x Thank you for reaching out to us over our Xfinity Community Forums, and bringing your experience to our attention. This is definitely not the experience we want for you or any of our members! We would be more than happy to help get y
Customer Loyalty Retention is a JOKE
I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm
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Customer Loyalty Retention is a JOKE
I have been tossed around like a rubber duck in the ocean. I went from rep to billing rep to Loyalty rep who literally listened to my story and then TRANSFERRED ME TO REPAIR. He dumped me like a hot potato because he didn't give a flying [Edit: Language]. Customer retention my [Edit: Language]. I'm
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Customer Service
Yes I do see the offers but the ones I want say "member favorites - all gone". That has been the status since at least 8 hours ago. In the old program, Rewards, I could download a movie to keep for the whole week. Nothing was ever gone less than 24
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
Question
Thank you so much for sharing those details with us, @user_2SSVezi! I would be more than happy to dive further into troubleshooting with you. Can you please send us a DM to get started? Please send us a direct chat message with your full name
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Okay thank you for the photo it definitely helps us! We can definitely get the process of getting this elevated to our local teams for you form here 👍 Please send us a direct chat message with your full name, the name listed on the account (if
Cable Line Removal
Hello, I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?
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@XfinityVictor Yes, I am still experiencing severe routing issues to this server. My traffic is being misrouted across the Atlantic Ocean and back instead of staying within the US. My connection goes from Indiana to Chicago via Comcast perfect
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
Question
user_qlsbjh I would recommend reaching out to the Xfinity Mobile Team directly for disconnection assistance at 888- 936-4968 or Direct Chat. Our team is very limited when it comes to Xfinity Mobile disconnection requests.
Help canceling mobile plan
Hello, please advise on how to cancel my Xfinity mobile plan. Thank you!
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Despite multiple direct messages to Xfinity Support, nothing has been resolved and no buried cable work has been done. Current status is waiting for "local team" to respond.
Buried cable not done despite email saying it was completed!
Received email that buried cable was complete but the work was not done!
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Xfinity slowing download speeds again? Why?
Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything. 5/22/2026 16:0:52 143.74 Mbps 40.97 Mbps 18 ms 2 ms Excellent qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net 5/22/2026 8:12:31 137.80 Mbps 41.21 Mbps 19 m
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Your Home Network
Admin Tool on Xfinity Gateway option missing from Xfinity App
reopening thread cause some genius decided to close it when this issue still exists. Apple does not show option to enable admin tool, but going to 10.0.0.1 is still met with the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other
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Your Home Network
I was an Xfinity customer at my old house, but not at the new house. Please see the photo I’m including, the line is hanging off the southeast corner of our house.
Cable Line Removal
Hello, I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?
Question
dmckaig Hi there! Thank you so much for using our Forums and for allowing our Xfinity Support Team the chance to connect with you. I appreciate you sharing your feedback about the recent changes to our Xfinity Member Benefits from the way they used t
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
Question
@user_65mbvk Thanks for confirming! I would continue to allow time for the return to be processed. We would be happy to follow up with you here in a week as well to confirm you have seen movement. If not, we can take a look into this for you. Feel fr
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
Question
Happy Friday user_82b35f and congrats on your new home! I appreciate you stropping by to let us know about the exposed line on the property, and we can definitely help you with getting it taken care of 👍Are you an Xfinity customer yourself currently
Cable Line Removal
Hello, I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?
Question
Cable Line Removal
Hello, I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?
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Customer Service
Hello @user_j02j2f, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Change the Daily Update Time on your X1 TV Box for more information. If you’re an Xfin
XfinityChelseaB
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update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
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