Xfinity Community Forum

Thank you for posting on our community forums, jonsan123. I'm sorry to hear you're having issues unlinking the account. To confirm, is this the process you're following? Manage multiple accounts with your Xfinity ID. Is the issue happening on multipl

XfinityDilary

commented

5 hours ago

to the conversation:

0

J

Manage and Link Accounts Bug

I have three accounts associated to my Xfinity account id - when I go to manage and link accounts (to try to disassociate 2 inactive accounts), the page crashes with "Hmm, the page didn't load correctly, Try refreshing the page, if the problem persists, try again later." Normally I wouldn't care but

Question

U

Very Unprofessional and Uncaring

Very disrespectful, rude, didn’t try and accommodate, didn’t really care about helping at all, laughed at me during the conversation, no kind of help sympathy due to the fact that most days I work from home!! Then laughed again and asked me did I want the phone services.. How I’ve been treated today

Question

•

Your Home Network

8

0

Hello @user_nlurc3 thank you for reaching out on our community forum. Do you currently have a cable package with us? We can take a look at your package to see what channels are included and what you may need to upgrade to in order to get that channel

XfinityAbby

commented

5 hours ago

to the conversation:

0

U

How do I sign up for nbc sports

Question

J

Manage and Link Accounts Bug

I have three accounts associated to my Xfinity account id - when I go to manage and link accounts (to try to disassociate 2 inactive accounts), the page crashes with "Hmm, the page didn't load correctly, Try refreshing the page, if the problem persists, try again later." Normally I wouldn't care but

Question

•

Sign-In and Account Management

10

1

0

U

Apple TV activate not working

Apple activates is not working

Question

•

Xfinity Stream Website

2

0

U

How do I sign up for nbc sports

Question

•

Customer Service

9

1

0

U

Packet Loss Burst

Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an

Question

•

Your Home Network

8

0

user_c3sir9. I'm sorry to hear you're having trouble with your email. To help narrow this down, could you let us know how you're accessing your email (through the Xfinity website, a mobile app, or an email program such as Outlook or Apple Mail)? Also

XfinityDilary

commented

5 hours ago

to the conversation:

0

U

email not updating since 7/8

My email is not updating. Last email is from 7/8. How do I get assistance ?

Question

Hello @user_a3ea86, and thank you for posting your experience and your concerns on our Xfinity Community forums! I can certainly understand how frustrating this must be, especially after gathering detailed troubleshooting information that appe

XfinityCliff

replied

5 hours ago

to the conversation:

0

U

Fresno/Sacramento Misconfigoured BGP route. cannot reach video.twimg.com

user@$ ping video.twimg.com PING dualstack.video.twitter.map.fastly.net (199.232.252.158): 56 data bytes 36 bytes from ae-501-ar01.sacramento.ca.ccal.comcast.net (96.216.129.194): Time to live exceeded Vr HL TOS Len ID Flg off TTL Pro cks Src Dst 4 5 20 5400 f54a 0 0000 01 01 f516 10.0.0.161 199.232

Question

U

email not updating since 7/8

My email is not updating. Last email is from 7/8. How do I get assistance ?

Question

•

Email

14

1

0

U

The device is xfininity

user_6uo0e6

replied

6 hours ago

to the conversation:

0

U

Paramount +

Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.

Question

U

No error code. Simply says an error has occurred. Everything I've tried has no effect. Was determined to watch a particular show last night and spent two hours trying to find a solution.

user_6uo0e6

replied

6 hours ago

to the conversation:

0

U

Paramount +

Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.

Question

U

Unable to access Xfinity email through Apple Mail App

First, Xfinity has never contacted me about the migration of email services to Yahoo. I have paid 2 different computer guys for 5 hours of work to regain access through Apple Mail App. and it doesn't work. Last word from them is that I would just have to wait until the migration is completed. I am c

Question

•

Email

7

0

Yes you can take the box to the store @user_2ftqe3 I would suggest that you double bag the box and seal it and just make the employees aware of the situation, so they can handle it properly.

XfinityAbby

replied

6 hours ago

to the conversation:

0

U

Getting a replacement box for new apartment after roach infestation

I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.

Question

U

xfinity app say not on home wifi

I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee

Question

•

Xfinity Stream Website

3

0

Thank you for taking the time to share your experience. I can certainly understand why you're concerned, especially regarding the technician charge and the recent changes to your services. We'd be happy to take a closer look at both issues. Regarding

XfinityMelinda

replied

6 hours ago

to the conversation:

0

U

escalation support

I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.

Question

Thank you for meeting us here in our community, @user_im4yxa, to report the damaged utility box. Sorry to hear about the trouble in attempting to report it. We're happy to help. Please send us a Direct Message with your full name, and complete servic

XfinityLinda

commented

6 hours ago

to the conversation:

0

2

U

How do I report a damaged Xfinity utility box without scheduling a service appointment?

I'm hoping someone from Xfinity can help because I've run out of options. There is a damaged Xfinity utility box/pedestal in my neighborhood that appears to be causing a service outage. I'm not trying to schedule a technician to come to my house—I simply want to report the damaged equipment so someo

Question

U

The issue isn't that the box is defective, it's that it may have roaches in it because of a current infestation. Should I take a potentially infested internet box to the store?

user_2ftqe3

replied

6 hours ago

to the conversation:

0

U

Getting a replacement box for new apartment after roach infestation

I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.

Question