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user_h2oman - Thank you for the update! Standard drop bury orders take about 14 calendar days (or up to 14–30 business days depending on local conditions and scheduling). To keep customers informed along the way you can visit Xfinity, log in, a
Underground cable install?
Hi there, Was having landscaping done and they cut the line coming into the house. Yes it was all marked. Xfinity came out and did a temporary fix with the intention of laying a new line from the street and burying it. Had the yard marked/flagged within 5 days. That was 6 weeks ago and I can't get a
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@XfinityJustinM - here’s the other ongoing thread about updated Samsung app
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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@XfinityJustinM please please please bring back the last watched button. It's football Saturday with multiple great games on and it's tedious to switch between.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Good afternoon, @user_a8klvd ! I completely understand how frustrating it must be to have important calls blocked with no way to unblock the numbers yourself. Since it’s been a few days, have you received any assistance or are you still experie
Persistent Incorrect Call Blocking
I am writing to request assistance with a recurring problem involving my Xfinity home phone service. For years, the spam‑blocking feature has worked well and has saved me a great deal of trouble. However, in recent weeks it has begun blocking legitimate calls that I rely on — including my auto repai
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That is correct. I can't activate it, because it shows that I do not have any subscriptions. I don't have any other subscriptions, just the Peacock one...
Peacock Activation
I seem to have a similar problem as other's, but the remedies listed don't work for me. I claimed my Peacock Premium subscription, but it has never shown up under my subscriptions. And if I try to use the https://www.xfinity.com/activate-peacock link, it just takes me back to the mysubscriptions pag
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Billing Dispute – Recurring $15 Unreturned Equipment Charges Since April 2026
I need assistance resolving recurring unreturned-equipment charges of $15 per month that I have paid since April 2026. I am still an active Xfinity internet customer using a replacement modem, but the previous modem was misplaced during our move. I am requesting a review of the charges already paid,
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Billing
Thank you for joining us here on the Xfinity Forums, user_onbjm7! I can certainly understand why this would be confusing, especially when your device shows as eligible for an upgrade. Based on the message you’re receiving about the number of de
Cannot upgrade iPhone. Error message before checkout.
Subject: Unable to Upgrade Paid-Off iPhone – Device Payment Plan Line Limit Error Hi Xfinity Support, I’m trying to upgrade my current iPhone 13 Pro Max to the new iPhone 18 Pro Max, but I keep receiving an eligibility error during checkout. For some background, I previously had AT&T and completely
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I don’t really know what’s going on. Is someone going to try to find out why I was bumped to 1G and why my tv package was updated without my consent. All very confusing!
Didn't request what I was charged for
I updated my xfinity account on June 6, 2026 and my order was confirmed, 500 mbps, no charge for third box. I was satisfied. Bill was lowered, speed was very adequate. Then in September or October (don't remember exact date) i tried to install the X1 system of streaming but could not get it to work
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No emails confirming new internet plan with router shipment tracking info despite multiple attempts
Hello, I made an attempt a few days ago to order a new internet plan through the website, but I have never received an email confirmation with the tracking number for the router that was supposed to come with it within the stated two hour window. As I failed to write down the order number on the fir
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Customer Service
Thank you. I’m so sorry about that but I’m not a Reddit user with account and when I try to have a one time linked sent it never comes through. Again sorry as I sent a direct message too. Oops
billing promotional issue
I am looking for assistance from an official corporate employee regarding a promotional rate issue on my account
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Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old COMCRAP brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to scroll thr
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Xfinity Stream Website
@XfinityJustinM Version: 2.183.1 Device Model: QN65S90FAFXZA Operating System: Tizen 9.0
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Yep... Good old COMCRAP broke, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Sele
Why can't I select and save favorite TV channels anymore on the streaming app guide?
The Guide features have recently changed. I can no longer select Favorite channels
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user_talieu, Thanks for following up with us. I completely understand how frustrating this must be after two weeks, especially since you’ve already worked with support and completed troubleshooting without getting the ESPN channels restored. W
ESPN
My ESPN HD and ESPN2 HD channels have begun to come through pixelated with garbled audio. After chatting with support and efforts to send signals or restart (to no avail), I now get a message that says, to the effect, “we’re having trouble connecting” when I try to enter one of those channels. It’s
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Didn't request what I was charged for
I updated my xfinity account on June 6, 2026 and my order was confirmed, 500 mbps, no charge for third box. I was satisfied. Bill was lowered, speed was very adequate. Then in September or October (don't remember exact date) i tried to install the X1 system of streaming but could not get it to work
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
return equipment
I have already turned in the equipment not sure why I keep getting messages about returning the equipment. I returned that at your Wallisville location.
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Absolutely, @user_0iq34l ! You can sign in to the Xfinity Stream app with your Xfinity ID to watch eligible live channels and On Demand programming while you're away from home. Availability can vary by channel and location, and some programming requi
XfinityRichard
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Streaming Away from Home
I assume we are able to stream TV shows when we are away from home, using our Xfinity login. Is this correct ?
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