Xfinity Community Forum

Why are multiple channels randomly pixelating for multiple homes

For the past several days, my neighbors and I have been experiencing multiple channels pixelating often to the point where we cannot get back to the channel if we try changing channels. Power cycling all of the equipment does not help. You AI system is locked into its mandated troubleshooting proces

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Customer Service

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Internet is working fine but the my account shows 2 own modems are active. Could this the be why my Xfinity app shows my main modem (Hitron Coda56) as offline? It Xfinity app says I should contact an agent for assistance.

Machiavelli777

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12 hours ago

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Own modem shows offline after activation

The Xfinity app shows my own modem as offline after activation. My Internet is working fine.

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Both, It is quite variable in delivery speed regardless of whether I check online or through my phone. Direct email to comcast from comcast is speedy, attempts with 2FA are extremely frustrating.

user_3p7f3k

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12 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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@user_17b940 oh so they are for sure aware of it? That’s good. Hope they can find a fix as soon as possible.

user_6n612n

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12 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Having the same issue. Sent myself an email at 6:14 PM from my Gmail to my Comcast email. I got the email at 6:58 PM. Something is not right. This was happening over the weekend. Every time I requested a 2FA/Passcode from a web site it would be ex

jl747

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12 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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@user_0e1l79 Hello, I’m trying to cancel my Hulu account but am unable to find out where to cancel it through. My Hulu account says I’m charged through Xfinity, but I contacted Xfinity and they said there was no Hulu account connected t

Again

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12 hours ago

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Hulu account

Hello, I’m trying to cancel my Hulu account but am unable to find out where to cancel it through. My Hulu account says I’m charged through Xfinity, but I contacted Xfinity and they said there was no Hulu account connected to my account.

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I received an email that said, I need to validate my account ... Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinit

BruceW

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12 hours ago

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Security

I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true?

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Hey @Machiavelli777, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear that the Internet is working without issue. If any recent account changes were made, it can take up to 72 hours for the changes to refle

XfinityDemitrius

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12 hours ago

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Own modem shows offline after activation

The Xfinity app shows my own modem as offline after activation. My Internet is working fine.

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@user_8haxpf Please take me back to my original email Can you explain further? Have you transitioned to Yahoo! Mail? If so, there is no going back now.

Again

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12 hours ago

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email

Please take me back to my original email

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@user_wm3jd2 I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true? If there's a link to click on, it's probably

Again

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12 hours ago

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Security

I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true?

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I’m having the same problem. Verification Emails are arriving long after the code has expired. I sent an email to myself from my Yahoo account over 40 minutes ago and it still hasn’t arrived

vagrantst

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12 hours ago

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Comcast Email internal routing delays - A disaster

For the last few weeks Comcast seems to be experiencing internal email routing issues. A verification email originating through Microsoft takes an hour to route to my email box. Keep in mind the authentication code for verification expires after 5 minutes. I've pasted the email header (redacting my

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I am having the same issue. Mine started on Friday of last week and I thought maybe it was a fluke. Still happening today. Emails are taking anywhere from 30minutes to 90+ to arrive. I called customer service, the only answer I rec

user_17b940

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12 hours ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Same issue here. Locked out of several accounts all day

user_ycpsbi

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12 hours ago

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Delayed 2FA emails

2FA Emails sent from online sources containing a digit-code to complete the transaction DO NOT arrive in my INBOX before the five or ten 2FA timer expires. A most frustrating occurence from someone who works from home and pays for your highest speed of service.

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I have had the same issue all day. I'm locked out of several accounts as 2fa takes too long and expires by the time it arrives. I don't see a solution anywhere here from Xfinity

user_ycpsbi

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12 hours ago

to the conversation:

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Clear tampered sensor reading

Hi, I have two sensors for windows that were tampered with at some point and now it continually says that they have been tampered with even though it was an old issue. Can you help me reset those or clear the message?

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Devices and Equipment

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Own modem shows offline after activation

The Xfinity app shows my own modem as offline after activation. My Internet is working fine.

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Your Home Network

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Delayed 2FA emails

2FA Emails sent from online sources containing a digit-code to complete the transaction DO NOT arrive in my INBOX before the five or ten 2FA timer expires. A most frustrating occurence from someone who works from home and pays for your highest speed of service.

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Email

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Hulu account

Hello, I’m trying to cancel my Hulu account but am unable to find out where to cancel it through. My Hulu account says I’m charged through Xfinity, but I contacted Xfinity and they said there was no Hulu account connected to my account.

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Customer Service

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Same issue as others. Mine seems to have recently started, and the delay is 30 - 45 minutes regardless of whether I access through an email client or web browser.

waddleberry

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12 hours ago

to the conversation:

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Thanks for allowing us to help with your installation charge concern, user_vylrwh. I'm glad we were able to get that adjusted for you as a one time courtesy. If you need anything else, don't hesitate to create a new public submission. Have a great re

XfinityDilary

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12 hours ago

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Deceptive sales practices

I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu

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