Xfinity Community Forum

Hello, user_j846mg! And other readers on this page! Great news for our Xfinity TV customers! If you’re on an eligible, high‑tier plan, you can now enjoy ESPN Unlimited at no additional cost. We know how important it is to have easy access

XfinityThomasA

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9 hours ago

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ESPN Unlimited

I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.

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No, but I believe he cancelled my automatic cancellation after the month, because I got a message that my account is still being billed for the Wi-Fi even though I was told multiple times that my account would be cancelled before the new billing peri

user_xoib68

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9 hours ago

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Live agent has been having emails and phone calls sent to my phone, as well as disconnecting internet on and off

I had a pleasant chat with Rohit 3/20/2026 about 20 minutes ago. He seemed frustrated at me but I thought the conversation went well, I was just going over a small trivial matter about my account. I ended the chat after thanking him and I keep getting emails and texts and calls from xfinity immediat

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Charge after cancelling

I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an

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Billing

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I can't even get as far as activating ESPN Unlimited. Whenever I try to log in to my account to activate I get an error message that I need to activate my Xfinity account. I tried via Xfinity chat to resolve and got absolutely nowhere after trying fo

user_j846mg

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9 hours ago

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ESPN Unlimited

I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.

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Hello there @user_df3b9c, are you still having an issue with pixelation on your TV?

XfinityDuron

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9 hours ago

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Pixelated images when viewing recordings on my DVR

When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make

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Not according to Xfinity. They state it was their decision to drop the channel due to cost. They needed to ask their customers if they were willing to pay or not. Or maybe they should stop increasing their cost bi-annually and it wouldn't be an issue

user_jk7dhf

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9 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026

Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi

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Your Home Network

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Thanks again for reaching out to us @Sbradone! At this time, it is recommended to have the account holder reach out so we can further assist with this issue.

XfinityAldrik

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9 hours ago

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Internet drops nightly

This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for

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Internet service payment posting date: please help!

Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)

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Billing

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There could be a variety of reasons why the 1st generation Xfinity WiFi Extenders were not able to be activated. With having one activated and attempting to active a 2nd generation Xfinity WiFi Extender, did you remove the working 1st generation Xfin

XfinityDemitrius

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9 hours ago

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I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then

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Set the Sony TV to Prioritize Pass Through. Set the cable box Audio Settings to Expert Mode. Make sure the Sony TV is set to Audio System. Make sure your sound system is on the eArc port. On the Cable Box - Go to Settings > Device

Tek

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9 hours ago

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XG1v4-A

Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?

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Any specific one to recommend ?I'm trying to get one that has low latency under load, and low jitter consistency and reliable... One that I was looking at was the Hitron Coda (1 Gbps) model.

user_bees

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9 hours ago

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

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X1 Streaming Apps on XG1v4 Experience Degrading

I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor

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X1

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I would say then an Arris Surfboard is a pretty good option, I've used them for years with different ISPs and across residential and business services and haven't had anything issues outside of a power surge blowing one up.

user_ohuy6s

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10 hours ago

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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?

Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c

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Scripps service interruption

This isn't a question. I know why service has been interrupted "according to Xfinity," and I know why according to Scripps. Bottom line: Xfinity is more concerned with their own bottom line than in taking care of their customers. We've lost premium channels that were part of our standard package to

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Channels and Programming

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