Xfinity Community Forum

Good morning @farraj, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this issue. When you cancel the account and have a leftover balance on the acco

XfinityJeff

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1 hour ago

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Cancellation Confirmation Needed — Account Disconnected 03/09/2026, Equipment Returned Same Day

I canceled my Xfinity Internet and TV service in person at an Xfinity Store in Houston, TX on March 9, 2026 and returned all equipment at that time (return receipt obtained). My Xfinity app confirms the account is "Disconnected" and shows "You're no longer with Xfinity." However, I have not received

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@user_kfrkak Thanks for the update, we'll need to take a deeper look at your account and get this escalated so we can get this resolved for you. Please send me a direct message including your first and last name and complete service address &n

XfinityOrlandoM

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1 hour ago

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Trade In Complaint

I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label

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WiFi

Why was my Wi-Fi out last night starting around 9 o’clock until about 10 o’clock this morning on Ladys Island South Carolina

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Customer Service

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Thanks @XfinityAmandaB for your comment. Yes I do have the ticket numbers that were opened regarding the issue and were being closed. Please see below: {personal information} {personal information} {personal information} The above tickets are clos

user_kfrkak

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1 hour ago

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Trade In Complaint

I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label

Question

@user_arrpot @XfinityPeterH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes

EG

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1 hour ago

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No Internet

Our modem has an orange flashing light and our Internet stopped working. There's no outage and the Xfinity app had me check all connections and unplug the modem. Nothing worked.

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three calls to customer service failed to fix tv service on one specific tv

user_2jy1hz

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1 hour ago

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TV Service out.

My TV Service has been out for a week. No one will come to fix for another week. I would like to cancel my TV service.

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Cancellation Confirmation Needed — Account Disconnected 03/09/2026, Equipment Returned Same Day

I canceled my Xfinity Internet and TV service in person at an Xfinity Store in Houston, TX on March 9, 2026 and returned all equipment at that time (return receipt obtained). My Xfinity app confirms the account is "Disconnected" and shows "You're no longer with Xfinity." However, I have not received

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Billing

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past due bills

how to get a copy of the past due bills from 2020 to 2023 that went delinquent from Comcast

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Customer Service

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Tesla Wall Charger will not connec to XER10

Just upgraded to XER10 and now Tesla Wall charger will not connect. This is what Tesla told me: 2.4 GHz Wi-Fi (no 5.0 or 6.0 GHz shared networks) WPA2 security (no WPA2/3 shared networks) No MAC address filtering No content filteringXfinity says they cannot dedicate another SSID with only 2.4. Now w

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Devices and Equipment

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@user_yxp6gi - Sorry for the delay! We just replied to your last DM, and we appreciate your patience while we look into the service concerns at your location.

XfinitySara

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2 hours ago

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Outages in my area

Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.

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Ever since they did work on the network equipment in my area around Feb 4, my connection drops several times a day. This is very disruptive since I work from home and my work is entirely online (I build web catalogs). I am actually looking at other s

johndeb610

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2 hours ago

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Outages in my area

Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.

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@user_domion, Hi! Thanks for reaching out. I can understand the importance of being able to change your password. I am sorry to learn about this experience with having trouble signing in. You've reached the right team of experts to help over social m

XfinityGabriel

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2 hours ago

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comcast.net

why can i not access my comcast.net email

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Thank you for your question @Whiteowl19 our Xfinity technicians do not so any inside wire work. You would need to have a coaxial outlet installed. When I moved into my home, I had an electrician install my coaxial outlets.

XfinityJoe

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2 hours ago

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Coax outlet

I've just moved into a new house and there is no Coax Outlet anywhere, how do I schedule an appointment to get one put in?

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Internet issues

My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.

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Your Home Network

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user_arrpot We are here to help you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "

XfinityPeterH

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2 hours ago

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No Internet

Our modem has an orange flashing light and our Internet stopped working. There's no outage and the Xfinity app had me check all connections and unplug the modem. Nothing worked.

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@user_fk7wnc Thanks for reaching out to us, depending on your current location of your services you may not be able to transfer your service to a different market area. But you could cancel your current account and open up your new account in your

XfinityOrlandoM

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2 hours ago

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Internet Availability

My account [Edited: "Personal Information"] I will be moving to Michigan. Can I use my router, password, and network name to continue with Comcast Xfinity just by plugging in?

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Hello, @guruspeaker you may need to enable direct messaging. First make sure you are signed in to your Forums account. Then click the profile picture for a dropdown and select profile settings. On this page make sure "Opt Out from Direct Messaging

XfinityThomasC

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2 hours ago

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new condo needs cable

We've been trying unsuccessfully for a week to have Xfinity move the cable/internet into our apartment in Chicago from the common 'cable room' in the building, which has a contract with Xfinity. We waited for a technician yesterday through a 12-hour window. They never showed up. We followed up with

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This is happening to me. last august I was promised almost 4,000 dollars to switch from verizon to Xfinity. I have 8 phone lines, I paid verizon 3500.00 and transfer all lines. then waited. and waited, then called, 3 times, two hou

user_u3xd47

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2 hours ago

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Another unresolved trade in and promotion failure

I'm not sure how long Comcast mobile is going to last operating this way. It's become quite clear their salespeople and customer service do not have the knowledge or tools to sell and support their products. I HIGHLY recommend not switching to Comcast Mobile unless you yourself are the expert on the

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Xfinity mobile HELP Discarded like trash after 9 loyal years

Formal Complaint Regarding Xfinity Mobile Service and Billing** I am writing as a loyal customer of Xfinity Mobile for the past nine years, holding Platinum status and having purchased multiple devices through your service. Over the past few months, I have experienced a deeply frustrating and unacce

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Network

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Thanks, XfinityRaul. Especially eager to make contact. However, there is no chat icon in the upper right corner. A fourth attempt to have Comcast move the cable into our apartment was unsuccessful today. Please provide a simple way to contact you dir

guruspeaker

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2 hours ago

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new condo needs cable

We've been trying unsuccessfully for a week to have Xfinity move the cable/internet into our apartment in Chicago from the common 'cable room' in the building, which has a contract with Xfinity. We waited for a technician yesterday through a 12-hour window. They never showed up. We followed up with

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