Xfinity Community Forum

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No. Appears to be isolated to this residence.

user_petbvh

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7 hours ago

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U

Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

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Comcast internet service and wifi has been down for multiple days, why cant I use a hot spot to access comcast.net and programming.

Comcast internet service and wifi has been down for multiple days, why cant I use a hot spot to access comcast.net and programming. Seems punitive that I cant access something I pay for because you are not able to deliver the service - internet and programing.

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Customer Service

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U

Apple TV sign has an endless loop

For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest

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X1

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That is definitely an issue we can look further into from here. Is there a known issue showing on your Xfinity app affecting service in your area?

XfinityJohnG

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8 hours ago

to the conversation:

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U

Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

Question

user_l7qblo Hello, you are unable to log into the application?

XfinityVictor

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8 hours ago

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U

bill/statement loading issue

"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks

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Broken xfinity line

Tree broke my xfinty line

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Your Home Network

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Thank you for clarifying, user_cjlkw4! We can definitely take a closer look. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in. To send a direct message, please click on the

XfinitySean

replied

8 hours ago

to the conversation:

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U

Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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U

Service / access is still out.

user_petbvh

replied

8 hours ago

to the conversation:

0

U

Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

Question

U

It’s not appearing! Even when I forget the network

user_cjlkw4

replied

8 hours ago

to the conversation:

0

U

Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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how to watch multiple chanel’s

user_jthgb1

commented

8 hours ago

to the conversation:

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Why are multiple channels randomly pixelating for multiple homes

For the past several days, my neighbors and I have been experiencing multiple channels pixelating often to the point where we cannot get back to the channel if we try changing channels. Power cycling all of the equipment does not help. You AI system is locked into its mandated troubleshooting proces

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Could I get an Employee response to this question, please?

BruceW

commented

8 hours ago

to the conversation:

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Autopay and paperless discount

In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut

Question

I asked for a link to the page where I can MANAGE the other accounts ... To manage other users on you account you need to log in with the PRIMARY UserId. If you're not sure which one that is use the UserID Lookup Tool at https://idm.xfinity.com/myac

BruceW

commented

8 hours ago

to the conversation:

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Why is nothing working in the accounts pages?

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

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Thanks for taking the time to post on our community forums, user_cjlkw4! I'm sorry to hear you're running into issues connecting to your closest hotspot. When trying to connect, are you prompted to sign in to your Xfinity account, or does that option

XfinitySean

commented

8 hours ago

to the conversation:

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2

U

Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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This is also happening to me. I’m in Cinnaminson, NJ Excessive packet loss on EAST servers in apex legends ranked. It’s very depressing.

user_e0uhz6

commented

8 hours ago

to the conversation:

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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im having the same issue and have devices that are paused that need to be unpaused and I am going insane

user_q1bfhm

replied

8 hours ago

to the conversation:

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U

The Wifi tab on the xfinity app is missing, I can’t access my router settings.

I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions

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U

Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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Customer Service

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user_lx1agz, hello there and thanks for reaching out. I completely understand your concerns and know getting that resolved would make things better. I see you've mentioned that you're hoping Comcast can get a tech out to your home. Were you able to g

XfinityQue

replied

8 hours ago

to the conversation:

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Connection gets worse at night

Never really had any issues but lately every single time at night 6pm-10pm I get minor packet loss in games and discord. If i check my connection speeds are fine, jitter is fine, packet loss seems fine but I am assuming it would only appear when it happens as it happens in bursts. This neighborhood

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Hello @user_8mfc21 Did you get a notification that you were having a service interruption?

XfinityAbby

commented

8 hours ago

to the conversation:

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U

Internet down in my area

Wifi no wifi no wifi

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I cannot log in at all. Yes same error message as above

user_l7qblo

replied

8 hours ago

to the conversation:

0

U

bill/statement loading issue

"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks

Question

Greetings, user_petbvh! We appreciate you reaching out to our XFINITY Community forum. Working from home myself, I understand how important it is to ensure your connection is not cutting out in the middle of work. We certainly would not want to lose

XfinityNatalie

commented

8 hours ago

to the conversation:

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7

U

Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

Question