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change email from pop3 to imap
I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email
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@XfinityShawn I received my dvr box today and it is not a wireless box as claimed. I repeatedly asked the sales person because I cannot plug the box into my tv. The installer came out today and said it MUST be plugged into the tv to work. Why was I
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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how to file a complaint
My billing is incorrect for my internet service. I have a five year contract and I am being overbilled.
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Billing
Gigabit pro
Does Xfinity have fiber Internet available in my area? Lynnwood blvd Nashville Tennessee
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Customer Service
I received my dvr box today
Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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Not able to check email !
What is going on with you guys. I’m not ble to check my email again.
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Accepted Solution
Xfinity Support
Xfinity wants to bury my neighbors Internet line through my backyard without proper easement usage. Seeking customer assistance in addressing this matter.
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Customer Service
Video Issues since outage on Feb 6, 2026
MS Teams has been unable to run video since we have an outage for service performance issue on Feb 6, 2026 . I have also noticed intermittent delay on streaming TV since this date. It appears that not all performance issues were addressed on that day. Since we both work from home, video having to be
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Your Home Network
Great question, @user_2lhrxb! The best way to print a full copy of your available statement(s) is to view the PDF versions online. Here's how: 1. Log in to My Account 2. Select the purple Account icon in the upper right corner 3. Select "Billing" 4
how to print my bill
i need to print out my bill for verification of address how do i get that or can it be sent to my email [Edited: "Personal Information"].
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mccsal, Thank you for reaching out to Xfinity Support. I am sorry to hear your phone is not working. Have you run through any troubleshooting steps? I would recommend restarting your phone to see if that will take care of the issue. Let us know if yo
Can’t make or receive phone calls or sms text
My iPhone 11 all of a sudden will say call failed and no dial tone. Also won’t send sms text messages.
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Double Payment
I mistakenly paid my last bill twice, can I get a refund for one of those payments?
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Billing
Hello, @user_oclyrv our team can take a closer look at your closed account and help. When you have a chance send us a direct message, so we can review your billing details. You can use the Direct Messaging icon at the top of the page to send your nam
Closed Xfinity Acct. #[Edited]
Hello, I'm addressing this issue now, because I was laid up for many months in the hospital. I was never issued a check for the remaining balance on my Xfinity acct which was closed last July 2025, Xfinity owes me $37.97. I have moved to Kansas and my new address: [Edited: "Personal Information"] Th
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user_l709d1 Thanks for letting us know. Our team would be happy to get this in the right direction. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direc
KPUD is installing fiber to my house. I'd like to use the old comcast conduit.
Since I'm having fiber installed by the county, the old Comcast conduit and cable will never be used again. I'd like permission to repurpose the conduit for the run from the fiber drop at the curb to our house. Is that possible? Thanks, Dennis [Edited: "Personal Information"]
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I created direct message as instructed to "Xfinity Support" of name and service address, with time/date reference to this post. No response yet.
Contant "planned outages" for 2 weeks with no means to contact customer service
My household works remotely. There have been constant interruptions in service for the past two weeks. These outages were all scheduled during normal working hours. Xfinity needs to plan these outages off hours or work to provide redundancy. Calling Xfinity support offers no option to speak with cus
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Hello @user_02mexk while we don't have a specific contract buyout option right now we are offering 1 line free for a year and some excellent trade in offers that may make it make sense to pay off what you have if we can offset the monthly cost signif
Mobile buy out
I have Verizon rn and they suck and keep raising my bill I have WiFi with you guys and would like to switch but I can’t get out of my contract
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YouTube TV is absolutely amazing. Just [Edited: "Language"] to have to pay for it on top of Comcast internet.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Hello, @user_ikwa9p thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help get an order set up to have someone come out to review the line relocation. I did want to help get the proper expectations
Plant Relocation Site Survey
I am in need of a Plant Relocation Site Survey. I need a Site Survey for a Plant Relocation. I am requesting that an aerial distribution line be moved underground and need a quote from a Construction Coordinator.
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Hey there, @user_fxxg7z thank you so much for taking the time to reach us via our Xfinity Forums community about paying off your phone after closing your account. To pay off a Xfinity Mobile device after closing your account, sign in to your Xfinity
Pay off iPhones
Since I don’t have an account anymore, but still owe money on our iPhones, how do I pay them off?
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Closed Xfinity Acct. #[Edited]
Hello, I'm addressing this issue now, because I was laid up for many months in the hospital. I was never issued a check for the remaining balance on my Xfinity acct which was closed last July 2025, Xfinity owes me $37.97. I have moved to Kansas and my new address: [Edited: "Personal Information"] Th
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Customer Service
Thank you for reaching out to us here. I will be happy to take a look at any issues with your service from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private mes
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Video Issues since outage on Feb 6, 2026
MS Teams has been unable to run video since we have an outage for service performance issue on Feb 6, 2026 . I have also noticed intermittent delay on streaming TV since this date. It appears that not all performance issues were addressed on that day. Since we both work from home, video having to be
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