Xfinity Community Forum

usernamestar Thanks for submitting a post. We can assist with the cancellation order and any questions you may have. I see you've sent us a direct message as well. Please return there and provide your name and address to get started. Please a

XfinityThomasD

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3 hours ago

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Cancel Xfinity

Hello, I would like to cancel my Xfinity residential Internet service effective today, October 10, 2026. I have already switched to another Internet provider, which is installed and working successfully. I no longer need Xfinity service. I am requesting a complete cancellation, not a temporary suspe

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Hello @user_6n622t! Thank you for reaching out to us on our community forums. A bill increase after a promotion expires can definitely come as an unwelcome surprise. I understand you've already attempted to get assistance through chat and are now rea

XfinityAldrik

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3 hours ago

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Customer service

Hello, I need assistance with a billing dispute and restoration of my disconnected services. My bill nearly doubled when my promotional discount expired, and I was not aware of the upcoming increase. I cannot afford the minimum payment required for reconnection, and the automated chat assistant will

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Pedestal box relocation

A pole fell down in my driveway and I got them to relocate the pole so I could make a larger driveway, I talked to the xfinity guy about also moving the pedestal box so I could widen my driveway and he said it should be no issue but they never did that, you put it all back in the same spot and 10 fe

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I am trying to activate peacock premium plus. It says my Xfinity account is linked to another peacock account. I do not have another peacock account. there is no option to unlink the account because it’s not yet activated. This happened after gettin

el_jeffe2

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3 hours ago

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WORST CUSTOMER SERVICE EVER!!!

They made numerous mistakes. And they are the rudest company I have EVER talked to!!

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Hi, when I checked there were no outages in the area. I went to the store and got a replacement router in case that was the issue but when I try to setup my new router it won’t connect.

user_j9062s

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Router issues

Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but

Question

Thanks for reaching out with your mobile trade-in experience, although our team is limited when it comes to mobile accounts. We'll be more than happy to look more into it @user_hfts60. We want to do what we can to help you get this squared away. Send

XfinityQuemekia

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3 hours ago

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Never cancelled order

Spent 45 mins on phone to cancel an order as they didn’t apply a trade in credit, was told it was cancelled, then the product was dlvd the next day. Called, waited 45 minutes to try and get a trade in credit and was told nothing they can do. This service is TERRIBLE!

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@XfinityJeffB Darn echoes...... 🙄

EG

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3 hours ago

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Router issues

Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but

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I need help

I have cancer. I spoke to someone on the 6th that set up a payment arrangement that was supposed to be for 10/14 but it ended up being on 10/10. I told her I could pay the past due balance on 10/10 plus more. My service is now suspended

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Customer Service

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Thanks for posting on our community forums, user_7oony0. We can help with your reprovisioning request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send

XfinityDilary

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3 hours ago

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XB10 DOCSIS 4.0 provisioning error after reboot

Need assistance from an official employee to re-provision an XB10 gateway on the XI - NextGen MGig FDX (2000/2000) tier. Automated reboot assigned a fallback bootfile. Physical line verified clean (tested at 534 Mbps upstream). Reference ticket: [Edited: Personal Information] [Title Edited: "Persona

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a

EG

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3 hours ago

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Internet connection

my modem is blinking

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Expired $200 Prepaid Mastercard Incentive (completely unspent) – Requesting Assistance Reissuing

Hello Xfinity Support Team, I signed up for Xfinity service in summer of 2025 and received a $200 incentive reward back in December 2025. At the time, I redeemed the promotion as a Prepaid Mastercard. Unfortunately, I lost track of the time and the 6-month expiration window passed, adjusting the car

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Customer Service

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Cable line

Is someone coming out to bury my cable line.its been laying across my driveway for 3 weeks

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Customer Service

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Equipment never received

I never received an equipment. I have been using xfinitywifi (public) at home because it worked. But now I need to connect roborock with the wifi and I never actually received an equipment from Xfinity. How can I solve this issue?

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Customer Service

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@XfinityJeffB wrote; That's incorrect. It is Comcast that is responsible for updating the firmware on customer-owned cable modems and combination modem/router gateway devices.

EG

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3 hours ago

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Customer-owned ARRIS G54: firmware G5X.04.20.122 drops all connections every 30 min, need firmware escalation

Posting here because Xfinity pushes firmware to customer-owned modems. I need this escalated to whoever manages G54 firmware pushes, and I need to know what changed on my line on Sept 25, 2026, when the reloads stopped. Subject: SURFboard G54 firmware G5X.04.20.122 reloads its firewall every 30 min

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Customer service

Hello, I need assistance with a billing dispute and restoration of my disconnected services. My bill nearly doubled when my promotional discount expired, and I was not aware of the upcoming increase. I cannot afford the minimum payment required for reconnection, and the automated chat assistant will

Question

Please see this post; https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

EG

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3 hours ago

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How to replace the XER 10 my own equipment

I am looking for any up to date information on replacing the XER10 with my ubiquiti UDM. The buried fiber was just connected. I had to get through the AI bot with a safety issue for them to finally send someone for that. The technician did not know anything about routers. I called again and the huma

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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You constantly email about sharp increases in my internet plan

PLEASE CONFIRM THE FOLLOWING. Early this week I locked in five years of a 300 mbps at $45 per month. I also switched my phone fro T-Mobile to Xfinity.Since Xfinity [Edit: Inappropriate Language] everything up, I MUST HAVE EXPLICIT CONFIRMATION THAT MY OLD SERVICE IS TERMINATED AND MY NEW PLAN IS IN

Question

@user_0ygary @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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3 hours ago

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Internet Service

I am contacting you to formally complain about my ongoing internet service issues. My internet disconnects multiple times throughout the day, and Comcast has already replaced my equipment without resolving the problem. I am paying for a service that is not working reliably, and I should not have to

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Cancel Xfinity

Hello, I would like to cancel my Xfinity residential Internet service effective today, October 10, 2026. I have already switched to another Internet provider, which is installed and working successfully. I no longer need Xfinity service. I am requesting a complete cancellation, not a temporary suspe

Question

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Same for me, I claimed it on 10/8 and today is 10/11 havn't got the code

user_o2uxpd

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3 hours ago

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Code not being shown for a reward

I was trying to redeem the 49ers kids gold club reward. I managed to get the reward however there is no code in any aspect of the reward. The website Specifically asks for a code that is not even being propagated. Please assist.

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