Xfinity Community Forum

Hello @user_iexymt I understand the importance of having direct access to your emails. Were you able to regain access to your account?

XfinityDuron

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6 hours ago

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Have not received any email [Edited]

I have not received any email since yesterday

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Hi there, @user_2corlf Oh no, I'm sorry for the trouble you are having trying to find your email. Since it's been a few days since you last posted are you still needing assistance? If so please don't hesitate to reach back out.-Richard

XfinityRichard

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6 hours ago

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Comcast.net email

How do I access my comcast.net email

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Ok, you were asked in another thread that I didn't see. Disregard. In the future please keep one issue in one thread. Please do not create multiple posts for the same topic. Here is the other topic with which you were replied to; https://forums.xfin

EG

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6 hours ago

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Outage

Is there a timeline for restoration of service for ouachita parish customers, after with winter storm fern?

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Your doing this because you think and im sure its true of most people that I'll just give up and let you rob me because your attempts to stop me from directly messaging you guys and so I'll stop huh well no im not letting you guys do this

user_h19ahf

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6 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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This is a cover up at its worst right in front of millions big as Dallas just like Sen. John Kennedy would say. Don't worry im just a little bit more on the bright side than your usual victims so I'll end up speaking with you guys somehow.

user_h19ahf

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6 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

The Direct Messaging function is operational at this time, and those are the correct steps to take, @user_h19ahf. You may need to clear your cache and cookies, then log back in and try again. We're happily awaiting your DM once you get connected!

XfinitySara

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6 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

Thank you for reaching out to us regarding the changes you'd like to make, @user_jytig5. We'd hate to see you go, and we'd love the opportunity to help in any way possible. Could you please send our team a direct message to continue? To send a dire

XfinitySara

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6 hours ago

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Cancelation

I’m trying to cancel my service

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Concern moved here to the E-mail help section.

EG

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6 hours ago

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Email password change

How do I change my email password

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@XfinitySara hello Sara misleading me once again I followed all said instructions and it will not allow me to write a response to anyone all it does is say couldnt send how funny just the xfinity way right so we're going the FTC route then

user_h19ahf

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6 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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@EG not sure what thar means, please clarify the purpose of the message you sent. I have not sent an unrequested direct message. I was asked to send a DM, which I did.

user_9rvtys

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6 hours ago

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Outage

Is there a timeline for restoration of service for ouachita parish customers, after with winter storm fern?

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Sara this is misleading I have gone to the page you entailed and followed all directions and it has not connected me with anyone. Same as always

user_h19ahf

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6 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

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Thanks for the update. Hope it holds up for you ! If you experience any further problems, please post again. Good luck !

EG

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6 hours ago

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WiFi slow down

Starting 02/04/2026 my WiFi slowed to half of normal speed and has remained slow. Has something happed in SW Florida?

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macrium report is put in spam folder

I do a system backup once a week. For a something like 5 weeks now, the email report about the backup is put in the spam folder. I can easily fix it, but since this is new behavior, I wonder what could have caused this. Any suggestions? Thanks, Lynnea

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Email

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@user_h19ahf - We are definitely willing to take a closer look at things, but we're limited on the public-facing side of this platform since billing details are involved. If you change your mind about sending us a DM to get started, please follow the

XfinitySara

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6 hours ago

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Difficulties with my account billing.

Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cancelation

I’m trying to cancel my service

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user_vhr2k5 thank you for using the Xfinity Community Forums page to reach out today. We certainly appreciate your long-standing business with us and understand the desire for a new package that is competitive and within your budget. Our Xfinity Foru

XfinityMarcus

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6 hours ago

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Longtime Xfinity Customer Requesting Competitive Pricing Review

I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the

Question

Hey, @user_ea08jm! How about we take a closer look at things for you and see what we can do to help? It would be our pleasure to review and resolve this as quickly as possible :) Could you please send our team a direct message to continue? To send

XfinitySara

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6 hours ago

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Internet service

I’ve been a customer since 2020 Today Friday no internet service. Absolutely the worst customer service experience notified by the rep my modem is offline they can’t resolve but commitment to have a technician out on Friday Promising the technician works until 8pm and will be out on Friday before 8p

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Hard wire is fine, WiFi returned to normal yesterday !

honick

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6 hours ago

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WiFi slow down

Starting 02/04/2026 my WiFi slowed to half of normal speed and has remained slow. Has something happed in SW Florida?

Question

user_dowoff, Hi there! Thanks for taking the time out of your Saturday to reach out. I can understand the concern about seeing if it is possible to upgrade to the XB10. I am waiting for my area to become eligible myself. I’m really sorry to lea

XfinityGabriel

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6 hours ago

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Upgrade equipment to XB10?

Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Serviceability Request for Line Connection from Street to House

Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat

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