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Hello @LolliDolli27 I am sorry to hear about your double payment and the disconnection. We will need to access the account fully to see exactly what is going on. But our team can certainly assist with getting things moving towards a resolution for yo

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Xfinity disconnected service randomly

So I make my payment on time every month. We had a payment set up for this month and ended up paying early. Which normally thats no big deal. But then we were double charged. So charged twice in the amount of 174.76. When contacting xfinity to get a refund for the extra that was taken we didn't hear

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Why did my bill Double in price?

Why did my bill double in price?

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bobg3723 Thanks for reaching out for help with your concern. I'm not sure I'll be able to do much though as we can only troubleshoot service issues, and it looks more like the issue is with an app for a specific device. To confirm is it just that spe

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Has anyone been able to detect their Reolink Elite Floodlight WiFi with Xfinity's XB7 Gateway?

I've been unable to get my Android smartphone to detect any device through Reolink App. I have Reolink's Client for Windows installed on my tablet. I have split my Xfinity's XB7 Gateway into 2.4Ghz and 5Ghz, but I haven't adjusted any encryption settings, security blocks, permissions on my Android s

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@user_lotg3w Thanks for bringing your concerns to our attention. Our team is here to help. Is the device still there? Has this happened before? I recommend removing that device from your network. As a safety measure I suggest changing your Wi-Fi&nb

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A unknown device is connected to my Wi-Fi

A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?

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liliwings Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the equipment you currently have and make sure you have the setup you want. Please send a Direct Message with your full name and address. He

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Looking for help with backup battery modem for landline.

Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years. When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the mode

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Xfinity disconnected service randomly

So I make my payment on time every month. We had a payment set up for this month and ended up paying early. Which normally thats no big deal. But then we were double charged. So charged twice in the amount of 174.76. When contacting xfinity to get a refund for the extra that was taken we didn't hear

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Good morning @user_kdrrzs, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the TV, but you have come to the right place for assistance with this. As

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Tv Remote

I cannot get my TV to work. I have changed batteries and tun it off..took batteries out and pushed power button for 60 seconds. And pushed all the buttons out batteries back in. I had one channel,fell asleep and screen safed comes on..I usually push extra and clears it and the channel comes back on.

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How to cancel Xfinity internet service without scheduling a call?

I would like to cancel my internet service, but not able to receive or make a call. Is there a way to do it online without calling?

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Language settings inComcast.net email

All emails in my Comcast. et account are in Spanish, I need them in English. How do I chage language settings and where're they located in the email app?

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Change comcast.net email settings

My Comcast.net email is now all in Spanish. How do I change it back to english?

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Need a replacement

My puppies had nibble away on the internet and cable power cord can I get a new one please

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I just got it too.. that’s scary

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What the world is everycrack.com

I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.

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Ongoing connection issues

TV, internet, wireless, etc all services. This saga started back in mid February when YOU emailed ME that "we're having some problems ...". Then I get I get almost everyday follow-ups "you're all set" and "we need to make some more critical repairs". Over a month with no reliable service! This is to

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It has been a very long time now.

This is regarding Xfinity mobile. It has been over a month since they said I will receive the refund on my card and they have yet to fix the monthly bill. It's getting to almost a full year of service and I've been getting the runaround several times from the agents; promising a supervisor will call

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Overcharge without explanation

Xfinity overcharged me $30 on the month of January 2026, it doesnt even included how i came up with that amount. So I contacted them, they gave back $30 as a “credit” . surprisingly, the $30 amount is just carry over to the next billing cycle. So it all adds up. They never resolved this issue

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Has anyone been able to detect their Reolink Elite Floodlight WiFi with Xfinity's XB7 Gateway?

I've been unable to get my Android smartphone to detect any device through Reolink App. I have Reolink's Client for Windows installed on my tablet. I have split my Xfinity's XB7 Gateway into 2.4Ghz and 5Ghz, but I haven't adjusted any encryption settings, security blocks, permissions on my Android s

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