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Internet intermittently disconnecting

TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming

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Hey @Robert0F, Thank you for visiting our official Xfinity Forums Community support page. Location would need to be enabled in order to access the appropriate channels within each market. With location not being provided, channels would be restricted

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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Hello @user_h27wo9, and thanks for sharing your experience here on the Xfinity Community forums! If you received an email indicating that a deposit is required after placing an order that showed $0 due today, it doesn't necessarily mean there was an

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U know charges

Hi everyone, ​I signed up for a new internet plan online and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. ​There was zero mention of a depo

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Unexplained June bill increase and live-chat failure — written help requested

My internet bill increased substantially in June despite no account, plan, or service changes that I made or authorized. The live-agent chat also repeatedly fails with “Unable to start a live chat session.” Please provide a written explanation for the increase, the applicable notice or terms, and re

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Stranded without a phone

My daughter phone broke and she is out of town. She called xfinity they wouldn’t help her so she conf. Me in to add her to the act. Then they said they will NOT mail a replacement phone (which I bought) to her in Charleston and would only mail the phone to the address on the act. So she is stranded

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I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct M

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customer service email

Very complicated billing issue, I have spoken with several reps at 800-comcast, chatted with someone and have gone to the store twice. nothing gets resolved.

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Poor customer service

Comcast/ Xfinity has no customer service...my internet service is intermittent day after day and the support is zero. The management is incompetent as they aren't interested in helping their customers. I'm a Diamond Customer and that gets me nothing...what about Starlink or AT&T ?

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Billing

Why am I getting charged $190 a month for strictly Internet when AT&T can give me the same product for $50?

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Internet Keeps Dropping

My internet connection keeps dropping. Now it won’t connect at all when I enter my log in info. This is ridiculous for service interruption. I am extremely upset by it.

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Thanks again for reaching out @User5728389! I'm happy we could assist with your account concerns today! If anything new comes up, author a new post, and we'll be right here ready to help! Have a wonderful rest of your day.

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Service Disruption.

Hi I'm wondering why my service was disrupted? I thought it was a router issue and I went through all the steps and it just said connected, no Internet. I checked for an outage, I reported an outage but no one else was out. I got a new router and it wouldn't register. Same problem with a yellow oran

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internet

Is there a way to block or eliminate all gambling.

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user_v5ir5i thank you for using the Xfinity Community Forums page to reach out regarding your package speed concerns. Just to confirm are you using third party equipment or an Xfinity gateway?

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Next-Gen 2.5 Gb Symmetrical tier locked on 300 Mbps boot profile after multiple gateway swaps

Hello, I have the 2.5 Gbps Next-Gen Symmetrical plan, but my connection is completely hard-capped at an exact symmetrical 340 Mbps down and 339 Mbps up on my wired network. I have swapped my gateway three times this past week (currently on a brand new XB7). Frontline agents keep telling me 2.5Gb is

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