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@XfinityDena Thank you so much. So a voice that has the same texture and feel as a Roku remote would be great. Especially in regard to the navigation arrows because the current navigation arrows on the newer end older Xfinity Voice remote are extrem
Simplified streamlined X1 Voice remote resembling Roku
Please consider simplifying the X1 Voice Remote by adopting a design similar to the Roku Voice Remote. Removing the number pad would cater to users who rarely utilize it, while redesigning the buttons to be raised and more tactile—without the current rubbery texture—could improve usability. Enhancin
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Missing another 5 out of 8 between 09:04 and 10:05.
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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Good luck with comcast doing that
Simplified streamlined X1 Voice remote resembling Roku
Please consider simplifying the X1 Voice Remote by adopting a design similar to the Roku Voice Remote. Removing the number pad would cater to users who rarely utilize it, while redesigning the buttons to be raised and more tactile—without the current rubbery texture—could improve usability. Enhancin
Question
Hello user_a3yx72! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us about the issues with your account/services. We truly apologize for any inconvenience or frustration this has caused you thus far, and my t
Warning: Deceptive Chat Practices and Unauthorized Account Changes ("Slamming")
I am writing this to document a serious issue regarding deceptive sales tactics and to request immediate assistance from an official Xfinity representative. Last week, I contacted Xfinity via the website chat with the sole intention of removing the HBO Max add-on from my account. I explicitly did no
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Billing
I was told I had an extension until the 6th and yet my wifi is off today what the [EDITED: Language]
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Customer Service
user_ira3, Thanks for checking. Just to confirm, the emails are missing from Outlook and our webmail server (https://connect.xfinity.com). Does this sound correct? Were you also seeing the missing email messages previously?
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
Question
Nothing is in spam or junk folders.
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
Question
Homescreen
How do I get back to my home screen it stuck on purchase video
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Xfinity Stream App
user_zrp2w6 Thanks for creating a post. Have you already checked to make sure the payment was successful and has been drafted from your bank account as well? Was it for the full past due balance that was showing at the time of the payment?
My Internet is paid and it's not coming on
Don't know why my Internet is still off when I paid it last night
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chrsb, Here are a few things to try: 1. Make sure you're using a supported browser. 2. Ensure your email program or device settings do not automatically delete messages from the server. 3. If you are using a third-party email client, we recommen
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
Warning: Deceptive Chat Practices and Unauthorized Account Changes ("Slamming")
I am writing this to document a serious issue regarding deceptive sales tactics and to request immediate assistance from an official Xfinity representative. Last week, I contacted Xfinity via the website chat with the sole intention of removing the HBO Max add-on from my account. I explicitly did no
Question
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Customer Service
user_qh6qky Hey there! We are here to help to make sure the equipment was properly removed from the account and with anything else. To get started please send us a DM with your name and address to get started. To send a "direct message" / "private me
Remove owned modem from my internet account so I can sell the modem
Can customer service please contact me. I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone. I do not want the next person to have issues u
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I have this same problem. I need to have my old modem unregistered so that I can sell it. I don't see anything that says direct message on the forums page. Could you please send me instruction for how to do this? I've already
Remove owned modem from my internet account so I can sell the modem
Can customer service please contact me. I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone. I do not want the next person to have issues u
Question
@user_rldjdh I'm glad the wonderful executive expert was able to get the package concern resolved, and now you can enjoy the premium channels again. It was a pleasure working with you, and appreciate you giving our team the opportunity to help get th
Need Executive Support – Misrepresented Plan Change
I was misled by a Comcast agent into switching from my legacy Triple Play plan. I was told I’d retain all services and pay less, but I lost HBO, Showtime, TMC, and Netflix. I tried to reverse the change immediately, but Comcast says the legacy plan can’t be reinstated. I’ve escalated through [Edited
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My Internet is paid and it's not coming on
Don't know why my Internet is still off when I paid it last night
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Customer Service
@XfinityMatthew This is what my speeds look like on my phone, i get better downloads speeds on my pc. im only worry about my upload speeds when its night
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my dowload speed is below both of that and that made it hard on me to livestream, at and its genuinely i was goi
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Hi there, @user_jsv25s! Thanks for reaching out to us here on the Community forum. We can assist and check the status of your service and extension. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, c
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Billing
I was told I had an extension until the 6th and yet my wifi is off today what the [EDITED: Language]
Question