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@user_1wkh95 Hi there! We are happy to look into this for you. Since it's been awhile that we last connected, we will need to re-authenticate your account. We have already received your Direct Message, can you respond there and provide your full na

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Undisclosed Setup Fee

Hi, I am contacting you to proactively dispute a $100 professional installation fee that is pending for my upcoming bill. I opted for a self-installation, but the line to my unit had been physically switched over to Astound Broadband by a previous tenant. The technician who arrived determined that t

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@user_uwwynl @XfinityAmira  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

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1 hour ago

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Ethernet Port 4 on XB8 is slow.

Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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1 hour ago

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Help

I need assistance escalating a billing issue that I have been unable to resolve through customer service.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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1 hour ago

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Reversal/ Refund

I have been trying to get my refund since Tuesday of last week! Unfortunately i have been miss guided and lied to many times. How can I get my refund ?

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Hi @user_uwwynl, we appreciate you taking the time to reach out on our Xfinity Forum. We value you as a customer, and please know that my team is always here to support you. My team can definitely further look into and troubleshoot this with you. I s

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Ethernet Port 4 on XB8 is slow.

Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router

Question

@XfinityJohnG I was told this pending undisclosed setup fee would be removed. It was not and you charged my account yesterday. This leaves a very bad impression. What other surprise fees can I expect while I pay for your service?

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Undisclosed Setup Fee

Hi, I am contacting you to proactively dispute a $100 professional installation fee that is pending for my upcoming bill. I opted for a self-installation, but the line to my unit had been physically switched over to Astound Broadband by a previous tenant. The technician who arrived determined that t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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1 hour ago

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Requesting estimate for costs to add internet to land I’m considering purchasing

Hello Xfinity, Im considering buying land at [Edited: Personal Information] I’m curious how much (roughly) it would cost to extend cable to that area to hookup for a single family home.

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@user_1k4ey6 Thanks for reaching out to us. I'm glad you got your concerns resolved about the dual Sim restrictions with Xfinity Mobile  

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Multiple Numbers on One Device

When will Xfinity offer multiple lines on 1 device again? I had two lines on 1 Xfinity device and then they decided to cancel my other line without my knowing. I Lost my business line. Filed complaints with FCC and BBB. They basically told me that they no longer offer two lines on one device. I was

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Awesome, we are so happy to hear you were able to get all assisted with calling in, @user_gntpkm! Please don't hesitate to reach out to us here on the Xfinity Forums if you have any other questions/concerns, we are happy to help!

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New DSN channel

Does the new DSN change (1253) come with the Ultimate TV package or would I still have to order it separately. I have the Popular Tv package now.

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I’m retired from Comcast and on fix income and looking for a cheaper special less than $125

I’m retired from Comcast work for Them 40 years I am on a fixed income and looking for something less than $125 a month I have Internet I pay $75 a month but need a TV box for one TV with local channels.

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage  Use a cell phone internet service, a public WiFi hotspot, or a

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2 hours ago

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Why is my service down yet again?

3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?

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Hello, @user_wgpm92 thank you for reaching out over Xfinity Forums. That is a great question regarding are new Xfinity Internet and Xfinity Mobile services tied together. Yes, they would be as the Xfinity Internet does need to be activated before the

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Cellular Data

I just switched my phone to Xfinity mobile and have an issue. I do not have any data capability when i am not on WiFi? my router for the house has not arrived yet so that is not set up but those shouldn't be that tied together should they?

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user_z13cjr Good morning! I'm sorry that we created an issue with the account transfer and ended the services early. I would love to help out and get you back online. I know how vital it is when you need to work from home.  Since this is specifi

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Service Transfer Earlier than Requested.

I requested for a transfer of my service on Sept 19, but earlier on the 16th, my Internet service was discontinued. I called customer service and they promised me that the issue will be fixed by midnight. I was not. I called again and another agent says he is unable to resolve it and will have to wa

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Service out

My service has been out 2 1/2 weeks .

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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2 hours ago

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Internet

Got an email saying my installment plan is completeno further payment needed.

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Today I managed to get a new credit card entered. Now I would like to remove the old one but I'm in a continuous loop of pure nonsense. Access Denied You don't have permission to access "http://www.xfinity.com/mobile/my-account/billing" on this serve

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change credit card

I want to change my credit card and get this message " You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already." I try to add a second email and get this message " You c

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