Xfinity Community Forum

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I received a bill

I canceled my service at the end of February and I just received a bill?

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Billing

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I have signed out many times and signed back in on my xfinity app to redeem rewards but it keeps saying it's to big. This has been going on now over 3 weeks. It's extremely frustrating

user_hpngt8

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5 hours ago

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Unable to Redeem Rewards

I am trying to redeem a reward but I just get a "Something went wrong, please try again." Every time I try again, I get the same error.

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Calling to Spanish phone numbers with my Xfinity Mobile plan while being in Spain

I am going to stay in Spain for a month this summer. What number would the Spanish recipients see when I call them? Xfinity promises that the international calls and messaging are covered. However, will my Spanish friends and family have a fee for receiving an international call on their phone, or t

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Plan

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Hello user_sebgoz, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I will be happy to look into the XB10 for you. I will also let you know, that if there is a local Xfinity store near you, you can

XfinityJeffB

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5 hours ago

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Need to order XER10

Hello we have the 2 gig fiber internet but currently have a XB7 and needing the XER10 can we order ?

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Greetings, OldeFatGuy! We understand the importance of keeping track of your Internet speed test results. Not to worry! You have reached the right team to look into this issue for you. Are you receiving an error message when you try running the speed

XfinityNatalie

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5 hours ago

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So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?

Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.

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I am having the same issue. Just got the phone and it's June 2026. Issue persists. The phone will only use the "Hello Moto" ringtone no matter what is selected.

user_i39uy6

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5 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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@XfinityMartyR none of this worked.

user_i39uy6

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5 hours ago

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Can't get Motorola phone to ring with anything but default Hello Moto

I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p

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I am having the same exact problem. I have updated the ringtone but it still rings with the silly default "Hello Moto." Terrible.

user_i39uy6

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5 hours ago

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Can't get Motorola phone to ring with anything but default Hello Moto

I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p

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user_3f799h My team can definitely help you look into promotions we have available on our end today. It will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and

XfinityShawn

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5 hours ago

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Figure out rental equipment/internet plans and AI assistant

Could someone please let me know how to connect to a human Xfinity employee to discuss a large change in my bill? My internet bill is about to double from what it was a month ago, and I'd like to talk to an Xfinity employee to discuss my options before I look into cancelling and getting internet els

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Thank you for reaching out user_t3gerr, I completely understand your frustration. We truly appreciate you sharing your experience with us! The reason this is happening specifically on your Apple TV comes down to a strict combination of Apple’s

XfinityQuemekia

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5 hours ago

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Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi

Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

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Figure out rental equipment/internet plans and AI assistant

Could someone please let me know how to connect to a human Xfinity employee to discuss a large change in my bill? My internet bill is about to double from what it was a month ago, and I'd like to talk to an Xfinity employee to discuss my options before I look into cancelling and getting internet els

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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Need to order XER10

Hello we have the 2 gig fiber internet but currently have a XB7 and needing the XER10 can we order ?

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@user_fh1hmz My questions ?

EG

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5 hours ago

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Wifi not working

My wifi will. Not connecting

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@Cheapest @XfinityAmandaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publi

EG

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5 hours ago

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Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again

Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc

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user_pz8mfs Is this a Comcast email you're having issues with? What did the store representative say/do? Were any tickets made for this issue?

XfinityShawn

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5 hours ago

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No Email receiving

I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.

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No Email receiving

I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.

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Customer Service

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@XfinityAmandaB direct message sent

Cheapest

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5 hours ago

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Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again

Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc

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Unfortunately I have not received the needed information, can you please try sending again?

XfinityDuron

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5 hours ago

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turning in equipment

I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form

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sent to your dm just now

user_15311c

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6 hours ago

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turning in equipment

I turned in my gateway and extender today after cancelling my internet service. The xfinity c/s person never logged into my account to mark that they had received it. He also said I didn't need to turn my extender in even though I was told on the phone that I needed to. He pulled out a generic form

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Connect a tablet to an Infiniti account

So it won't let my tablet connect to the internet and I was wondering if you can connect a tablet to our Infinity service

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Xfinity Stream App

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