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If anyone wants to create their own ticket instead of dealing with the DM; I believe if you are logged in and go to xfinity.com/support/membership/ (add the web stuff at the beginning if necessary), you can still submit a ticket through there. Maybe
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Changing to an Ai box
I will be swapping out a "legacy" TV box for an xfinity xi6. I want to make sure my recordings are saved to the cloud so I don't lose them when I make the change. Can you help me out?
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X1
Direct message
I have an account can’t access it because the transfer from my phone failed, I followed the steps zi was given but still- no Xfinity mobile. I was in the phone yesterday with a rep for 45 mins setting my line & getting my phone transferred from T-Mobile. I can get texts- I can call or receive a call
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Customer Service
Can't afford bill anymore
My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as
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Billing
Hi @user_91lbav we can definitely help with this request. Please feel free to send us a direct message with your full name and service address to get started. How to Send Us a Direct Message: 1. Click "Sign In" if necessary.2.&emsp
Port complete - Requesting removal of Voice service from account
My home phone number has successfully ported out to another provider. I need an official employee to assist me in removing the Xfinity Voice service from my account while keeping my TV and Internet services exactly as they are. Please let me know when I can send a Direct Message with my account info
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Thanks again for your time, @user_3cpukv. I'm so glad we were able to place you on a new plan altogether, lowering your bill going forward! I believe we've answered all of your questions, but as mentioned over DM, feel free to start a new post any ti
Remove xFi Complete
hello, please remove xFi Complete. I did not order this and do not want it. Thanks.
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@user_zsa0tv Hi! Are you still experiencing issues at this time? Can you share any troubleshooting steps you have tried so far?
texts
My regular texts work, but an iOS update broke my short-code SMS provisioning. Please perform a complete network profile refresh/re-sync on my line
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Peacock
I received an email that Peacock is with my account, yet I’m asked to pay. How am I supposed to get it?
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Xfinity Stream Website
YW @XfinityTonya !
Xfinity Plaid Declined Bank Account
This is the message from their processor, it has nothing to do with my bank. "EFT Processor Decline. Customer notified bank not to accept these transactions." My bank have a different processor and they said payments withdraw never came to my account. We know what yall are doing and it is not cool.
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Refund that I never received and it's been a year.
I have called several times and even chat with an agent. I returned the equipment as soon as I cancelled my subscription and was told that I will get my $25 refund back. I just called today (since its been a year now) and where did my refund went. I was told to go to a website but it doesnt really h
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Billing
Requested verification calls not coming through to my phone
“Why are automated verification calls I specifically requested going straight to voicemail without ringing? Is your spam screening intercepting them?”
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Home Phone Features
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the
High jitter
Hi have jitter of more than 40ms and ping to my router of also do 40ms. Can't play anymore due to latency. Suggestions?
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Cannot activate Peacock - Xfinity Platinum member
I'm a Platinum Xfinity member and recently moved/transferred my service. My Peacock Premium benefit shows as redeemed in Xfinity Membership, but Peacock does not appear at xfinity.com/yoursubscriptions. The subscriptions page says I have no Xfinity subscriptions. I believe the Peacock entitlement is
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Customer Service
@bontix77 I'd like to check and see if I detect any issues on our end. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Clic
High jitter
Hi have jitter of more than 40ms and ping to my router of also do 40ms. Can't play anymore due to latency. Suggestions?
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Hey there, @user_1g37kz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the fast forward feature not working still, as we did receive an update from our teams tha
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Good morning @user_dbl7po. Let us know when you receive the new cable box. We want to make sure you are able to view 4K content.
Samsung 85 inch TV
I recently purchased the TV which I was led to believe is 4K, but several broadcasts from Xfinity tell me that my TV does not support it. Any ideas?
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Hi, @user_y4uh0k. Thank you for reaching out over the Xfinity Community Forums to address your bill. At $110, it sounds like the everyday price for our 1 Gig Xfinity Internet plan. You can manage your Xfinity plans on the Xfinity app or directly on
my internet only bill is $110
Why is xfinity so expensive? I am thinking of finding an alternative, anyone has suggestion?
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Im almost at the point of canceling comcast. I hope they can come to agreement very soon. I could easily afford MN wild on Prime and Timberwolves on dazn removing my comcast bill. I really only want traditional cable for sports and that
user_e46rhp
commented
2 hours ago
to the conversation:
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Are you working on getting a deal done with the Minnesota Wild?
Why am I paying a regional sports fee when I can't even watch any regional sports? This sounds like it could be a lawsuit.
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