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Intermittent total packet loss since recent line work, three 22+ second outages in 10 minutes
Since an outage at my address in early September and the line work that followed, my connection has had repeated short dropouts. Video calls freeze and drop, and general browsing is slower. Service was stable before the outage. I ran a 10 minute test on 2026-09-10 (11:16:57 to 11:27:01 PDT) pinging
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Your Home Network
user_7mgy20, thank you for confirming. We will mark your issue as resolved.
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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user_6f1fja. Thank you for that additional information. Since the messages send successfully when addressed individually, but fail when using Reply All, it suggests that one of the recipient addresses included in the group reply may be causing the de
Gmail
When I try to respond to multiple contacts via Gmail, I get a Permanent Error message from mailer-daemon@ comcast.net. When I send to one at a time, it works fine.
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Hello user_f4de85, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. It sounds like we will need to do some digging, as you should definitely be getting better than 48% of your
Upgraded to 2000 Mbps internet plan but only receiving 966 Mbps
I recently upgraded my internet service to 2000 Mbps but I’m not getting my plan speed. When I test my connection in the Xfinity app it tells me I’m only getting 48% of my plan speed. I can’t seem to connect to a live agent and am stuck.
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@XfinityVianney yes. audio is back. Proving once again that you did not need account info.
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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@user_6f1fja It may be that one of the addresses is incorrect, and that person doesn't get the original version, either - which would mean that the error message only applies to that address, and my only problem is not being able to find out which o
Gmail
When I try to respond to multiple contacts via Gmail, I get a Permanent Error message from mailer-daemon@ comcast.net. When I send to one at a time, it works fine.
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Hello @user_19rw02, and thanks for posting your concern here on our Xfinity Community forums. We'd like to assist by taking a closer look at this for you. Please send us a Direct Message with your full name, your service address, and any
Trade in lost.
My trade in was received at the post office but I have never got the trade in credit. I have proof that it was dropped off at post office.
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Moving
I was living in an apartment that became hazardous to my health and the apartment manager transferred me to a new apartment in the same complex. They've said that xfinity has service in the building, but when I try to find the address on the "Moving" form here, nothing comes up. I've tried talking w
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Customer Service
user_qs2f89 Thank you for reaching out! Have you tried using the Stream Store section of your account to remove the Premium options?
Canceling premium subscriptions Netflix Premium, HBO and Starz
Hi, looking to reduce my monthly fee by cancelling Netflix Premium, HBO and Starz but I am unable to do it though the manage subscriptions portal, need to contact you guys. Please let me know the exact process to cancel these subscriptions as the are over $100 usd in my monthly fee and I cannot affo
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I do too!!! Thanks for post
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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Thank you @user_xax, for letting us know you have resolved your issue! We appreciate your contribution to the community. Please note, we are here 7 days a week from 6am-1am ET for any future concerns you may have regarding your Xfinity related
XB10 Unified WiFi Issue with Galaxy S24 Ultra, Splitting 2.4 GHz and 5 GHz Fixed "Couldn’t Connect to Network"
I’m sharing this in case it helps other XB10 users experiencing the same issue. I have an Xfinity XB10 gateway and a Samsung Galaxy S24 Ultra. With the XB10 using one combined SSID for the 2.4 GHz, 5 GHz, and 6 GHz bands, my S24 Ultra could see the WiFi network but repeatedly showed: “Couldn’t conne
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@XfinityJeff no, it only comes up when I Respond To All where there are multiple contacts.
Gmail
When I try to respond to multiple contacts via Gmail, I get a Permanent Error message from mailer-daemon@ comcast.net. When I send to one at a time, it works fine.
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Thank you very much for reaching out to our team about that service issue. I will be happy to look further into that from here if you are still experiencing that issue. Have you verified that there was not a known issue in your area by checking your
No wifi
No wifi. Modem has no light. Unplugged power source for over 60 seconds, plugged back in. Orange light comes on then goes out. Modem is making noise.
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I am writing to share that I have successfully resolved the issue on my own. Thank you for your patience while I investigated this matter independently. I am simply posting this update to provide information for anyone who might find it useful. It is
XB10 Unified WiFi Issue with Galaxy S24 Ultra, Splitting 2.4 GHz and 5 GHz Fixed "Couldn’t Connect to Network"
I’m sharing this in case it helps other XB10 users experiencing the same issue. I have an Xfinity XB10 gateway and a Samsung Galaxy S24 Ultra. With the XB10 using one combined SSID for the 2.4 GHz, 5 GHz, and 6 GHz bands, my S24 Ultra could see the WiFi network but repeatedly showed: “Couldn’t conne
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Worst company ever
For having 6 accounts between residential and business I have to say this is the worst company to ever go to , do yourself a favor and RUN TO FRONTIER. Not only is it impossible to speak to somebody in management or a supervisor for an Issue they caused, but they don’t speak English and leave you on
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Customer Service
Hello there. Just wanted to follow up to see if you were still having Network issues?
XB10 Unified WiFi Issue with Galaxy S24 Ultra, Splitting 2.4 GHz and 5 GHz Fixed "Couldn’t Connect to Network"
I’m sharing this in case it helps other XB10 users experiencing the same issue. I have an Xfinity XB10 gateway and a Samsung Galaxy S24 Ultra. With the XB10 using one combined SSID for the 2.4 GHz, 5 GHz, and 6 GHz bands, my S24 Ultra could see the WiFi network but repeatedly showed: “Couldn’t conne
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my email account times out as soon as i sign in. How do I fix that?
user_6222r6
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Can’t get my xfinity email
When I log into xfinity email, I get openid message.
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