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user_2ldxt3 That means our local team is still working to repair the service in the area. The best option now would be to set up a text notification. You can set up notifications online or through our Xfinity App. As soon as our team has an estimated

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

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Thanks for your response, But why it tagged under xm fee, should it be tag gov fee??

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xm fee applied on my account

Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks

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@user_4hnabk​ You need a way to convert all the email accounts together. It's a real pain to be trying to navigate between multiple email platforms. You can always use a third party email app so that you can download all your email into one place.

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Email conversion to yahoo questions

I have an email for the main Account on Comcast and then 2 additional emails. I got an invitation to convert the main account email but not the additional ones yet. if I convert the main account email now, will I lose access to the secondary emails? I have a phone number associated with the main acc

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@Kamal the live chat assistant.

I really appreciated the assistance and patience from you. Service was a 10 out of 10. Keep up the great work.

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Thank you for taking the time to reach out @user_k52r14. As the home is not within an eligible market, we are unable to process an order for an Xfinity xFi Gateway XB10 model modem. The XB10 is limited to certain market and network types only and una

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Please help determine if FDX is available for us and if we can get the XB10 gateway

Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks

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@XfinityJeniece​ yeah it says as soon as possible. I didnt know "asap" would be almost 24 hours now. Would be faster to switch providers.

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

Hey there user_l9n46k, thanks for reaching out through the community forums! Sorry to hear you were running into issues watching a live UFC event. To clarify, are you able to watch these events through Paramount+ on other platforms without an issue,

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my w

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Hello @user_zo6nys For the free lines we are waiving the normal service cost of $40/mo for the 1 year. As for taxes related to the cell service they are government taxes and fees usually ranging from $2-5 based on area. That sounds like what you are

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xm fee applied on my account

Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks

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I apologize for that "Something went wrong" loop! It’s definitely frustrating when you've already done the right things like restarting and updating @user_8q77a9! Let's try these specific steps to kick-start the connection: Reset Network Sett

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Voice mail not working

I see the voice mail notification, but after a minute or so it says "something went wrong contact customer support" All updated and restarted Samsung fold 6

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Xfinity owes me a refund and has still not done so!

This has been an ongoing issue for more than a few months. I moved way back on July 31st. I did the right thing by putting in my move out date the day before, and my move in date as the 31st. Yet, Xfinity billed me twice, once in August and once in September. I went into the local Xfinity store, and

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xm fee applied on my account

Hi, By mistakenly xm fee applied on my account, mobile line came as free line along with internet connection, which is suppose to be zero $, but I am seeing 4.46$ on my bill, can you please refund or cancel those fee. Thanks

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@user_zm81dt​ Your comment is uncalled for.  @EG was giving you some avenues to check on those outages.  That's a first line of troubleshooting so that when  you are engaged with an official employee you have some information to

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Internet disruptions for 4 days

Last week Wednesday, Thursday, and Friday, and now today Monday my service has went out. How much longer is this going to continue to happen and what are you going to do so it doesn’t keep happening?

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Cannot connect to Billing

A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState').

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