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Still happening, any updates? Seems to be an long term issue. Why not any workaround, like going back to a previous release until this bug can be fixed
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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We do first issue refunds now electronically to the last payment method on file. Depending on your banking institution, this may take between 5-7 business days, so I'd keep an eye out over the next week.
Unreturned equipment fee
Today, I went to the store to cancel the service and went through the process. However, since I lost the device during the move, I informed the staff of this. The staff member then said that the cost for the lost device was $750, but if I paid in cash right away, it would only be $280. When I told h
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cblow - Congradulations on your new home! Our team would be happy to help scheduling an installation for a new outlet. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the t
Coax outlet installation
I just moved into a new home and wanted to know how to get into contact with Xfinity about installing an outlet.
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Request to Cancel Xfinity Internet Service
I would like to cancel my Xfinity Internet service and complete the process through private messaging. I do not wish to receive a telephone call. Please have an Xfinity representative assist me.
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Customer Service
Why my bill went up almost $100 per month
My bill in August was $222.01 and September it was increased to $312.76, I am wondering why! if this is what my bill is going to be I’m going to change my service to another one that is a more reasonable price!
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Your Home Network
Thank you for the notice. Was the refund issued to the credit card used for the payment? I can't find it.
Unreturned equipment fee
Today, I went to the store to cancel the service and went through the process. However, since I lost the device during the move, I informed the staff of this. The staff member then said that the cost for the lost device was $750, but if I paid in cash right away, it would only be $280. When I told h
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Good evening @user_cwz392. Have you done any troubleshooting on your iPhone? Are you using the stock Mail app or a 3rd party app for your email?
Email support
I can receive email on my iPad, laptop but not my iPhone. My iPhone stopped receiving email last week. Same account on all three devices but only two work.
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@DreamSayerZ Yes, it hasn't moved today either and the expected delivery date on the USPS website is today too
Trade-in device shipped with USPS is not moving and I'm worried about losing trade-in credit
Hello, I shipped my trade-in device (iPhone 16) with the USPS shipping label provided but looking at the tracking number I see that it has not moved since Friday 10/09. I tried to drop it off at a Xfinity store as your website says and customer support on the phone told me I could do but the store s
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Customer Service Has Been Lying To Me For 2+ Weeks
On September 21st I ordered an iPhone 18 Pro with my current iPhone 14 to be traded in after receiving it. UPS proceeded to try and deliver the phone ONLY while I was at work. I called the Customer Service number and they told me I could divert the package with a UPS My Choice account or by going to
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Devices
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an employee to request a direct message. We will rea
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest
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Still no responses via dm or here. This company is useless. To clarify, I only came to this forum because you explicitly prevent customers from accessing any other service options during an outage.
Can’t cancel during an outage?
Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also
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Hey @user_h4vzly, Thank you for visiting our official Xfinity Forums Community support page. We are sorry to see you go! If you are looking to port out to another provider, you will need the account number and port out PIN. This can only be obtained
Mobile transfer pin
How do I get a mobile transfer pin so I can transfer my phone number to a different phone on another service?
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You're welcome, @user_ee0e1f! That is great that you have the ticket and visit going. That is the correct path forward so will await the update from you. We appreciate you working with our different teams to get this figured out. Chat with you tomorr
Charged for returned iPad new condition
I returned an iPad at Xfinity in brand new condition. It was used for two weeks but wiped clean and perfectly pristine condition. I received it back saying it was badly damaged and they charged me $580. Xfinity has no record of it. The agents said it shouldn't have happened online and in-store they
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@XfinityRay thank you so much! I'm meeting with the store manager tomorrow at 1:00 and I have received an escalation ticket for this as well. I will reply to this tomorrow if my issue is not resolved. Thank you so much
Charged for returned iPad new condition
I returned an iPad at Xfinity in brand new condition. It was used for two weeks but wiped clean and perfectly pristine condition. I received it back saying it was badly damaged and they charged me $580. Xfinity has no record of it. The agents said it shouldn't have happened online and in-store they
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Hi, @user_iuhw6q! Thanks for reaching out! I apologize you have not been able to watch your programs on the Apple TV. I appreciate you checking on the other devices. Can you share the troubleshooting steps you have tried? We recommend uninstalling
Xfinity stream app is stuck on tvgo when I’m at home
I use the xfinity stream app on Apple TV 4K all new updates and it says I’m not on my home network. I have it hardwired and it still says I’m not on my home network. The app works on every other phone and iPad but not on the Apple tv
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Hello @user_l7lfi6 we hope you're doing well! We wanted to follow up and let you know your refund has been fully processed as of October 9th and should already be returned to you. Please let us know if this is not the case, and we're happy to continu
Unreturned equipment fee
Today, I went to the store to cancel the service and went through the process. However, since I lost the device during the move, I informed the staff of this. The staff member then said that the cost for the lost device was $750, but if I paid in cash right away, it would only be $280. When I told h
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Hi, @user_ee0e1f. Thank you for reaching out about the iPad grading. I understand that would be upsetting to see if it was sent in good condition. I will need to access your account to look further into this. Please send us a direct message with your
Charged for returned iPad new condition
I returned an iPad at Xfinity in brand new condition. It was used for two weeks but wiped clean and perfectly pristine condition. I received it back saying it was badly damaged and they charged me $580. Xfinity has no record of it. The agents said it shouldn't have happened online and in-store they
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Hey @user_5mdzw8, Thank you for visiting our official Xfinity Forums Community support page. Do you happen to know if you have any filters that are active? Do you see the "My Library" tab at the bottom where you can select Recordings, Purchases, and
Recordings and live TV not showing on app
I can’t view my recordings and live TV. Only TV Go channels are there. This is my iPhone and iPad. Logged out and have current app and software
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Thomas D, It was part of a Xfinity Internet special, we were all offered a free phone for a year, and I requested a iPhone 18 pro. After, the year we have the choice to keep the phone and start service if we choose to or we can return the phone. Th
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Request to restore free phone offer – Rivo Apartments bulk account
Subject: Request to restore free phone offer – [Edit: Personal Information] bulk account Hello, I live at [Edit: Personal Information]. My unit is part of the Xfinity bulk account for the property, and the package includes a free phone. [Edit: Personal Information] My free phone was deleted from my
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