Xfinity Community Forum

U

2 days later, still not a single update or helpful suggestion from the public forums or the private DMs that I have been sending. AVOID XFINITY IF POSSIBLE.

user_frdn32

commented

9 hours ago

to the conversation:

0

U

Waiting a month for cable connection

iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The

Question

Good afternoon user_cl7ngs. We can look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th

XfinityJon

replied

9 hours ago

to the conversation:

0

U

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

I am having the same issue. Spoke to multiple customer support agents at Xfinity and they keep saying the same stupid thing. They have no idea what I'm talking about when I say there is no Activate button next to Disney+/Hulu. I'm so close to switchi

user_cl7ngs

commented

9 hours ago

to the conversation:

0

1

U

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

user_bb4ch4 How are you trying to access your email?

XfinityShawn

commented

9 hours ago

to the conversation:

0

U

iPhone

I’m unable to get my emails - my password is not accepted

Question

U

My Britbox won’t update to premium through xfinity

My xfinity account shows that I have updated my subscription on Britbox to the premium annual subscription. When I go to the app though it does not show that and shows just a regular subscription. I have logged in and out of the Britbox account and logged back in, I have also restarted my xfinity bo

Question

•

Xfinity Stream Website

5

0

user_ijaz15 Hello, are you still having issues with channels 1254?

XfinityVictor

replied

10 hours ago

to the conversation:

0

Braves vision add to account

How do I add Braves vision to my exsisting account

Question

U

No response as of May 16.

user_ird01b

replied

10 hours ago

to the conversation:

0

U

Waiting 6 months for underground installation? What gives?

I signed up for internet and xfinity mobile in November 2025. It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits. What is the delay? I can see the fiberoptic feeder main line across the street. It's a few dozen feet aw

Question

U

thanks. no one has responded to my direct message to 'xfinity support' on this.

user_33jcqi

replied

10 hours ago

to the conversation:

0

U

hbo

My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend

Question

Greetings, user_lyll3x! Thanks for posting on our XFINITY Community forum with your remote control concerns. If you try using the voice command button to say rewind 15 seconds, does that feature still work for you? Have you also recently replaced you

XfinityNatalie

commented

10 hours ago

to the conversation:

0

2

U

XR15 Remote 15 second rewind stopped working

Hi all, A long time ago I reprogrammed my remote for the page down and up buttons to be, I think, 15 seconds instead of 5 minutes. Randomly today they reverted to 5 minutes and the previous fix of "exit-exit-exit 0030" no longer works. Anybody know how else to change it? This is a personal disaster

Question

If you have the codes provide by Xfinity, I believe you can go to https://etds.universalparks.com/Home/LoginOptions and then select Redeem Codes to add your tickets. You might need to create an account first. If anyone has some of these that t

sclawrenc

commented

10 hours ago

to the conversation:

0

U

Free universal tickets

While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct Message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

replied

10 hours ago

to the conversation:

0

U

hbo

My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend

Question

Hello @user_e8ktpf, and thank you for reaching out on our Xfinity Community forums with your concern and for sharing those details. We can understand how frustrating it might be to have to keep following up. We’d be happy to take a

XfinityCliff

commented

10 hours ago

to the conversation:

0

U

Billing Issue – Promised Internet Rate Not Applied

I was offered an Internet plan at $41.95 on 5/16/26 via chat with a representative, but my current bill shows a higher charge. I cannot attach files, but the chat confirmed my rate would be $41.95 for 60 months with no extra fees. Please adjust my bill to the promised rate or apply a credit for the

Question

user_xn2lev Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

XfinityBrianH

replied

11 hours ago

to the conversation:

0

U

Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

Question

U

I have a good story too. I subscribed to 1261 and now it’s saying for today’s live game here in Seattle? It’s not shown until Monday! good job Mariners way to support your fans

user_kd9qen

replied

11 hours ago

to the conversation:

0

N

Seattle Mariners baseball TV channel

I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co

Question

U

I submitted a direct message. HBO still not working.

user_33jcqi

replied

11 hours ago

to the conversation:

0

U

hbo

My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend

Question

Hi @user_dev51v, and thanks for reaching out on our Xfinity Forum. You can find your older Comcast emails by checking your Inbox and Sent folders, as messages there aren’t automatically deleted. For Spam and Trash, keep in mind spam is deleted

XfinityMelinda

replied

11 hours ago

to the conversation:

0

U

Email

My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?

Question

U

Billing Issue – Promised Internet Rate Not Applied

I was offered an Internet plan at $41.95 on 5/16/26 via chat with a representative, but my current bill shows a higher charge. I cannot attach files, but the chat confirmed my rate would be $41.95 for 60 months with no extra fees. Please adjust my bill to the promised rate or apply a credit for the

Question

•

Billing

11

1

0

U

After submitting DM, no follow up and no resolution.

user_xn2lev

commented

11 hours ago

to the conversation:

0

1

U

Peacock app activation need support from a live operator

I tried to activate my peacock service, but the system doesn’t prompt per the set up instructions. What number is available to get a live operator for resolving this?

Question

Hello @sextonarts I do understand why this will be a huge concern for you. Were you able to get some assistance with your issue?

XfinityDuron

commented

11 hours ago

to the conversation:

0

Terrible Upload Speed

I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin

Question

Hello @user_b8tajh thank you for reaching out on our community forum! Did you download them to your iPad from the Xfinity stream app?

XfinityAbby

commented

11 hours ago

to the conversation:

0

U

Delete for my recorded items

I downloaded three shows to my iPad. I waited till I got home to transfer them back, not realizing it had not reconnected to my Wi-Fi. They removed visually from my iPad, but it was not connected to my system at home therefore that are still showing and it will not let me delete them. What is a work

Question