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@XfinityThomasD message sent to Xfinity Support as advised. PLEASE HELP. Regards, SG
Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
Question
Yes, I have reviewed the programming, and TV Plus 125+ is the package I want to price. I understand that changing the TV package could affect my current discounts, which is exactly why I want to know the complete price before making any changes. Plea
Long-time customer needs help with pricing and TV upgrade
I’ve been an Xfinity customer for about 14 years and would like help reviewing my current pricing and TV options. I want to see the best available existing-customer or loyalty pricing for my Internet service and get a quote to upgrade to TV Plus 125+ without losing discounts recently added to my acc
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@user_1r0240 I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promo
How to lower the price of my internet service
I am checking to see if you can lower my internet service
Question
Are you testing the speeds on a computer? I had to look up my motherboard to find out it only had a 1Gbps Ethernet speed. I had to buy a PCLE adapter to get it to the 2Gbps speeds
Upgraded to 2000 Mbps internet plan but only receiving 966 Mbps
I recently upgraded my internet service to 2000 Mbps but I’m not getting my plan speed. When I test my connection in the Xfinity app it tells me I’m only getting 48% of my plan speed. I can’t seem to connect to a live agent and am stuck.
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user_4b0b2f Welcome to our community forum and we are so excited to have you join the Xfinity family! You can follow these steps to activate your eSim with Xfinity Mobile. Please let me know if you run into any questions.
waiting on eSim
I just transferred my service to Xfinity via a live chat agent. We're through talking, but I have no notification to "set up cellular". It's been about 30 minutes. Does it take a while to receive it?
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user_6o3ej1 Thank you for reaching out! You should have received an email, or text message regarding the delivery status of your equipment. If it was ordered for same day, or next day delivery our partner Bringg may be handling the delivery. Otherwis
New equipment
I ordered equipment for next day delivery. The xfinity assistant said ordered has shipped but I have not received any shipping details
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@SamTN2026 Any changes made to the account can affect your current discounts. Have you looked at the programming you would like for your TV services? If not the link: https://www.xfinity.com/learn/channel-lineup can be helpful in deciding the cable
Long-time customer needs help with pricing and TV upgrade
I’ve been an Xfinity customer for about 14 years and would like help reviewing my current pricing and TV options. I want to see the best available existing-customer or loyalty pricing for my Internet service and get a quote to upgrade to TV Plus 125+ without losing discounts recently added to my acc
Question
Hi there @user_wizman. I am happy to hear that everything is doing better now. Is there anything else we can help you with today?
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
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@gaitonde Quite welcome !
Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
Question
Ipv6
The problem: my XB10 gateway is dropping IPv6 FORWARD traffic to my LAN devices, which breaks IPv6-dependent services like YouTube while IPv4 traffic works normally.
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Your Home Network
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to lower the price of my internet service
I am checking to see if you can lower my internet service
Question
@EG Thanks for your help. Regards, SG
Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
Question
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your mobile concern. Now form past cases, I do know you would need to be in the USA to activate the esim.
esim blocked
I am in Canada and have purchased an esim card. However, service seems to be locked to my moto
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...and yes...I have tried the AI Chat Bot - but it won't let me get very far, my issue is too complicated for it.
Getting Error Message AFTER I Login Successfully
Good morning! I am a new account holder and was asked to "give it time" to reset. That was in August. I have waited for several weeks now, but I am getting the same error. I can log in just fine, but I get an error message when doing anything else. It tells me to refresh or try again later. Which I
Question
Getting Error Message AFTER I Login Successfully
Good morning! I am a new account holder and was asked to "give it time" to reset. That was in August. I have waited for several weeks now, but I am getting the same error. I can log in just fine, but I get an error message when doing anything else. It tells me to refresh or try again later. Which I
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Sign-In and Account Management
gaitonde Thank you for creating a post on our Forums. I'm sorry to hear that the first modem wasn't working properly, and I'm assuming that the second modem is now working fine? We can certainly help review the equipment listed on the account to help
Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
Question
@Se82 Our team can jump in and take a look at what is going on and offer some solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity
When will you fix the generator issue outside of my house?
It has been over a week and the internet is still not fixed.
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user_8mdlir I would be reaching out too. It's been a few days since the post. Have you completed any troubleshooting and were you able to gain access?
XfinityPeterH
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Transfer service
I transferred my service to my new address and my WiFi is not working.
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