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SIM Pairing
Hi, I've seen a few other people post about this topic. I'm posting so I can get support. I recently purchased an iPhone 17 Pro Max and transferred the existing eSIM on my iPhone 13 Pro Max to it using the built in iPhone transfer from an existing phone. After completing activation, I logged into th
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Devices
I do hate to hear about this experience, I am very happy that you were able to have this issue resolved. Is there anything else we can do for you at this time? @Ash43414
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Thankfully I was able to get help and the situation has been resolved. I'm still unsure of what happened entirely but it seems that when I tried to update my new address but somehow my membership cancelled.
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Business address
I have an account at my firehouse that I think is listed as a business, but it should be residential....
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Customer Service
WHRich Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
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He there user_n91dmj, and welcome to the community forums! We truly appreciate you reaching out to give our team a shot to see what can be done. Please send a direct message our way with your full name, name on the account (if different), and service
Retention question
To Xfinity Support, I've been a customer for almost 8 years and have been happy with the service. Being retired and on a fixed income I need to start looking for all options for Internet and TV. My current bill is around the $250 range, and it is just way too high. I'd really prefer to stay with Xfi
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Internet speed not matching plan
Hello. I have upgraded to the 1gbps plan, but my internet speed is stuck at 200mbps. I have tried restarting the modem, which is a CM1000v2.
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Your Home Network
@XfinityBrianH Thank you! I really would like to stay with Xfinity but struggle with paying $720 a year more than I need to for 1GB service in my area. It would be terrific if you could review my account for any possible options. Thanks
Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
Question
Hello @user_z79izl, thank you for reaching out on our community forum. I would love to assist you further with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click
Hulu/Disney +/HBO Max Activation Issues
Theres no link under Status to activate my Hulu, Disney+, and HBO Max accounts. I have no idea how to update or link my current accounts to bill through xfinity. I’ve called and spoke to customer service and they weren’t able to fix it.
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WHRich Thank you for reaching out with your questions. Customers generally must wait 90 days after closing an account to be considered a new customer for Xfinity Residential services (internet, TV, voice) and qualify for introductory promotions. That
Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
Question
Retention question
To Xfinity Support, I've been a customer for almost 8 years and have been happy with the service. Being retired and on a fixed income I need to start looking for all options for Internet and TV. My current bill is around the $250 range, and it is just way too high. I'd really prefer to stay with Xfi
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Billing
wildwoodkennel. I’m really sorry to hear about the ongoing connection issues. That’s definitely frustrating, especially over the past couple of days. I know how important it is to have a stable connection. Regarding your concern about you
Comcast hacked
No internet on and off for two days now my laptop got hacked after it came back on.
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@user_0sq91h Thanks for reaching out to us about paying your Xfinity bill. You can follow this link to pay your bill via the app. View and pay your bill using the Xfinity app. You can also call us at 800-266-2278 or log in at xfinity.com, and simply
Can't sign in to app or online
My bill is due today I can't find anyway to pay my bill. It will be shutoff today if I don't Pl sy
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Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
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Billing
Hey @user_sr9xes, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and services to see what options are available. Please send a direct message by clicking the chat
Duplicate Account Created
Hello- I recently signed up for a offer for internet service at my location address for which I have an account. The sign up created an issue that appears to have accidentally created a duplicate account. I will need to cancel the original account. Can you please assist me in this matter?
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Can't sign in to app or online
My bill is due today I can't find anyway to pay my bill. It will be shutoff today if I don't Pl sy
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Sign-In and Account Management
user_9gadeg thank you for using the Xfinity Community Forums page to reach out. Thank you for also sharing that error code in relation to the issue you have come across with the Weather Channel streaming attempts. Just to confirm, is there anything a
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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@user_ecij4x Hello thank you for reaching out to us here on Forums, When you log into Xfinity.com does it tell you it's a Business address? And When did you open this account? When you say at your Firehouse is it a part of the station or a separate l
XfinityKam
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Business address
I have an account at my firehouse that I think is listed as a business, but it should be residential....
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