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Same issue with the door, except the call did not go to 911 but some other security number. Authorities were never contacted.
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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user_5nh3ij, hello there and thanks for reaching out regarding your concern. I understand how frustrating this could be. You are 100% correct that you shouldn't be charged for something you've never received. Thanks for sharing all of your informatio
Unresolved Mobile Billing Issue
I am writing to formally dispute an ongoing charge of $7.49 per month for a mobile device that I never received. The device was ordered but never arrived, and I reported the issue last year. The device was subsequently deactivated, and I believed the matter had been resolved. However, after reviewin
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user_zjrfe8 Thank you again for reaching out! I'm glad you were able to pick up your equipment from a local Xfinity Store. Take care!
Package lost
Hello Xfinity Support, I recently moved and was instructed to return my old equipment, after which new equipment would be sent to my new address. Unfortunately, UPS has informed me that the package containing my new equipment was either lost in transit or never received by the warehouse. As a result
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Payment Arrangement [Edited]
[Edited: "Inflammatory"] I am in a tight spot with money due to a broken leg so I talked to an agent and he assured me he could set up a payment arrangement. A few days later I loose all my service. The agent LIED to me he didn't do anything. [Title Edited: "Inflammatory"]
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Customer Service
Ok … so I’m there and it wants me to choose a name to send to. Elc958 is not listed and there are many Natalie’s. Don’t know why this has to be so difficult and you can’t just [Edited: "Language"] email me directly.
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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Howdy austinp 👋 I appreciate you reaching out to us for help with the latency issues you're going through because I know from personal experience how hindering dealing with a connection like that can be. Rest assured, we'll do everything we need to
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Yes same number - I never tried changing the primary to use the secondary on my account because I don't always have that phone
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Charged again when service has been terminated
Hi I replaced carriers a few weeks back and was specifically told that I will not be charged again, but I was charged our regular monthly payment on our old prior 4 phones again on June 2nd, I need this reversed
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Customer Service
Thanks for those details! And have you had the same phone number throughout this entire issue? (Don't tell me the actual number here I just need to know if its been the same one.)
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Huzzah! That's awesome to hear and I'm glad you got hooked up with a properly working box drlodi87 👏 It definitely sounds like you had the intended setup experience with the new box. With that being taken care of, was there anything else at all we c
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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I had this issue starting when I was on ATT using my Samsung A52 with Android 10-13 and now on my Motorola Edge with Android 16. I have Spam blocking turned off, blocking of unknown numbers turned off and no additional apps installed that would block
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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Happy Friday user_kirkgb 👋 I appreciate you stopping by to let us know about the down line hanging in your backyard, and know you're in the best place for help! We always want to be alerted to things like this as soon as possible to prevent any pote
Downed Comcast wire in back yard
Tried to phone the information, unsuccessfully. Your your communication wire (NOT power) in my back yard has become (mechanically) disconnected at one end so that is in the bushes. The bushes are periodically trimmed. You need to send someone out to fix this before it fails electrically and we loose
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@BruceW yep. Crazy they didn't know this before they did it and hopefully they just they start know as well.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Request for Billing Review and Collection Recall – Xfinity Mobile Account
Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically
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Billing
That is extremely unfortunate @5696mimi. Were you able to reconnect and have your Hulu back up and running?
HULU Subscription
Why has my HULU Subscription been cancelled? I did not request to end my subscription
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user_e1c958, No worries! You may use this link to direct message us for the first time: https://forums.xfinity.com/direct-messaging.
Streaming Issues
I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help. I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers. I signed up for Disney+ with ads severa
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user_46efvf, hello there and thanks for reaching out! What troubles are you having?
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Wifi reboot
Having trouble with my wifi
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