Xfinity Community Forum

Worst ever

I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,

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Customer Service

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Hi, I have been having the same issue starting today, can someone please help?

user_9tza1c

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4 hours ago

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xfinity support

I want to cancel my service for a week out. I don't want to have to go to the store or talk to anyone on the phone as I have no equipment to return. Thank you,

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Ok sent a message to you guys.

user_ydf2u8

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4 hours ago

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xfinity support

I want to cancel my service for a week out. I don't want to have to go to the store or talk to anyone on the phone as I have no equipment to return. Thank you,

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Hey there, Fraudulently! We appreciate you bringing this important issue to our attention at our XFINITY Community forum. I understand how important it is for your credit to always be on point. We do take these matters very seriously. Have you alread

XfinityNatalie

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4 hours ago

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Not happy at all

Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to i

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Technician

I need a technician to come to my house to install cable connection. I'm transferring my internet account to new address.

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Customer Service

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I just had this deal offered to me, with the grief i got for the "free" smartwatch, i declined several times until my agent got "special approval"..sure. Only then was I offered an actual slash to my bill, which was a blatant lie as no discount was a

LegendaryUser

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5 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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2.4g network

how to setup 2.4g network

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Your Home Network

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Thank you for reaching out to us here. Right now @Again is correct, you will have to reach out to the Yahoo team at the https://welcome.yahoo.com/ site or through the 866-764-7650 number.

XfinityJohnG

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5 hours ago

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unlinked my Comcast email from Yahoo

I accidentally unlinked my Comcast email from Yahoo. Now my Comcast email does not work anywhere. I need the mailbox re-linked and the Yahoo backend reactivated for my account.

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Mobile Buyout

I am switching from Verizon and I have called and went to the incentive website and there is no place to upload a bill...it is asking for a reward code which I do not have.

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Plan

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Access denied

For Xfinity stream and xfinity apps, getting access denied messages

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Xfinity Stream App

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So now you have removed scores by quarter on the recap page (NBA). What is the purpose of the app? Why are you constantly and consistently removing content?

user_0504e9

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5 hours ago

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FIX THE SPORTS ZONE APP

To the People who are in charge of this SPORTS ZONE APP" please fix the issues. I Dont understand why theres so many problems.. So on mine today Oct. 14th 2025 I have teams picked for "MY LIST" I follow The Houston Rockets and they were on my list, I even get a reminder when there coming on but, Ive

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Thank you for reaching out here. I will be happy to look further into that if needed. Have you already enabled the allow admin tool access on the Xfinity app?

XfinityJohnG

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5 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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@user_qcecn1 Thank you for taking the time to reach out after this experience. We want to assist further with this. May I please ask that you send us a direct message with your full name and service address to get started? To send a direct me

XfinityEva

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5 hours ago

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Xfinity Support

I am receiving notifications stating that my Xfnity internet account is past due. Per Xfinity's customer service line I am not past due. Online my balance owed is different than on the App & also in the text messages I am receiving. Xfinity has notified me of *three* different amounts owed. I contac

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Hi there, @Elfanater Thank you for reaching out. I do apologize for the inconvenience you are experiencing. Have you tried to unlink your old Xfinity Account? You can go to https://www.xfinity.com/support/articles/switching-between-multiple-accounts

XfinityRichard

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5 hours ago

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New account number isn't showing up in my account profile

I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

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Thank you! Appreciate it!

user_kvffhr

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5 hours ago

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Wifi signal at home is poor

Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

to the conversation:

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Wifi signal at home is poor

Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When

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Wifi signal at home is poor

Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When

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Customer Service

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

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Need help changing my wifi password

I need help changing my wifi password I have gone threw all the trouble shooting steps. I have tried using the app and my app does not have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen I tried going threw admin access online and it basically barred m

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user_czp4x4 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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5 hours ago

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Just got a new Wi-Fi gateway, and I cannot get it to connect to the Internet.

hi. I just got a new Wi-Fi gateway from Xfinity and I’m following the instructions to get it set up and I cannot get it to work connecting to the Internet. Every time it asks me to sign into my account and I put in my correct ID and password it brings up the sign in screen again and I can never sign

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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E

New account number isn't showing up in my account profile

I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

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