Hello user_2be9ls 👋 Thank you for coming to our community to share your recent experience in speaking with our support teams. We always want nothing more that to be as transparent as possible when it comes to your services and costs, so I'm sorry fo

@user_gfs8er Thanks for adding a post, we're happy to help. Is this happening on Wifi or Ethernet? Are you connecting to the modem, or through an extender/additional router?

Hello @user_bnl22b, thank you for reaching out to us here on the Xfinity Community Forum. While we're sad to see you go, we certainly understand that circumstances can change, and we appreciate the time you've been with us. In most cases, customers

Good afternoon NOIZ7185. I can certainly understand wanting to get this looked into promptly if there is a deadline of just a few days. In a situation like this where it will require additional account specific information, we will need you to send u

Good afternoon user_8ynuih. Do you already have service with us, or a pending order for new service? If so, and you opted to pick up the equipment, you can pick up equipment at your nearest Xfinity Store. You can look up your closest store here. 

Hey, @user_1uotap! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also look at

Good afternoon user_yj1eqi. I will be happy to assist you further. I can understand wanting to make sure any billing concerns are reviewed. Just so that I can better understand the situation; without providing any personally identifying information,

HI there, @user_h1uu6k! I am sorry to hear we were not able to connect to get your visit completed today. I understand wanting that done so you can use your service. The waitlist is recommended in case a sooner appointment time becomes available. You

Hi there user_nrquya, thanks for taking the time to post here on the forums! Reading that you were hit with an extra charge is definitely concerning, and I'm glad you're reaching out. You've come to the right place, and our team would be more than ha

Hello I hope you are having a good day. If you would like to speak to a live agent you will need to dial 800 - Comcast for assistance. However, I'm sure we can get the job done here if you give a chance. Do you want our assistance, or will calling yo

user_zwp6kn MY team can help you with your internet concerns today as we want to get this resolved as soon as possible. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&

@user_i2te2e I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July We can't help you unless you give us more details. How are you trying to access your email? thro

@user_emaaag I am getting an error when I try to log into my email this week. We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or

Hi there @user_fz5y1e! Thank you for reaching out, so sorry to hear your PS5 is giving you trouble today. Are your other devices (like your phone or smart TV) able to connect to the Wi-Fi right now, or is the entire internet connection down? Are you