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Netgear CM 2050V - Engineer sent the wrong configuration for my device - SW Download INIT - Via Config file d11_m_cm1000_ultrafast_c01.cm

I have been trying to get this resolved for 3 weeks. I called to upgrade my speed, they sent the config, and now my Netgear CM 2050V is not working properly. PLEASE - I have had tickets opened, escalated, closed with zero resolution, and zero communication. I have had an Xfinity engineer at my home

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Devices and Equipment

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Hello @user_15f1eo, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you wanting to change the payment method for your account? If so you can Manage your saved payment metho

XfinityChelseaB

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6 hours ago

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Payment info

Changed accounts at bank

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user_le8l7b, We are following back up with you to inform you we have received an update from our engineering team. For the Samsung TV this app issue has been resolved. Through other devices like Chromecast they are still working through a few more de

XfinityNatalie

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6 hours ago

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Recorded shows

Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning and it’s pissing me off

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Is any one else having issues ordering the IPhone Duo?

user_4hez0c

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6 hours ago

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Can't switch to new phones (same brand, just newer models)

xfinity mobile (phone app or website) > upgrade or switch devices > check compatibility > Enter IMEI > "Something went wrong, please try again". Tied 6 times between the phone app and the website. Never works. I want to update the Xfinity mobile system to the newer Devices and their new IMEI numbers

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Good afternoon user_iijhbr. I can assure you this is not the experience we want for you. I would be happy to pull up your account.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support&r

XfinityJon

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6 hours ago

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Port Out Pin NOW

I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even

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user_eia9ni Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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6 hours ago

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I have an unburied line and need help tracking down my Drop-Bury work order status

My line has gone unburied for over months. Please inform the status of my Drop-Bury work order.

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Hi there, @NoServiceyet! I am sorry to hear about your experience with the installation visit. We appreciate that you signed up for our service and want things to be simple and easy for you. We are happy to check further on this and help. Please send

XfinityRay

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6 hours ago

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Service tech

So I had a appointment for 10/15/26 at 12pm to 2pm. Not only did the Tech not show up, but they told xfinity rep that no one was home. The tech said they called and no one answered. One of two things happened, they arrived to the wrong address or just simply lied. I'm going with lied, because a repr

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Bill for 544 McMechen Street

Trying to access my billing statement for 544 McMechen Street Baltimore Maryland 21217

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Email

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amenhotep Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppo

XfinityVictor

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6 hours ago

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Subcontractor damaged my brand new walkway - Property Damage Claim

An Xfinity line subcontractor (Phaze5) severely scratched the bricks on my brand new walkway while performing work on my property. I am an active customer and need a corporate employee to help me file an official property damage claim.

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@jwb2 Thanks for sharing your experience and feedback on the forum. We know having the right actions done after a payment are important. Have you been able to verify that the payment on 9/13 was processed and sent by your bank or credit card?

XfinityBenny

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6 hours ago

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Customer service is the worst!

I spent almost the entire day today, mostly on hold, with Xfinity Mobile support. On September 13, 2026, I paid off my wife's phone and watch. I was shocked to get a new bill still charging for the paid off equipment! The first person I spoke with was very rude so I asked to speak to his manager. He

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Good evening user_270nqu. I can certainly understand wanting to take a look at options before your current promotion ends. I am a consumer as well, and try to keep my expenses within budget. Have you had a chance to take a look at the options when yo

XfinityJon

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6 hours ago

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Internet promo expires Nov 17. Would like to get new promo on Monday Oct 19, and be in discussion with you by 9AM Mountain time if possible

My current internet promo expires Nov 17th. I would like to find out what new retention promos you can offer me – all 1-year and 5-year plans without Peacock for under $80/month. I don’t want to look at new promos until Monday Oct 19 due to my billing cycle dates. Is this something you can help me w

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Is Global pass needed in Mexico

Our daughter is on our mobile account and will be in Mexico on her honeymoon. Will she need anything additional for cell use in Cabo and Mexico City? thanks, kevin Collings

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Customer Service

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@user_29e1v0 Thanks for adding to the forum and letting us know. If it continues, replacing the box at a local store is quickly done and free xfinity.com/local/store-offers. We can also have a technician out if needed, through this forum.

XfinityBenny

 commented 

7 hours ago

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Brand new cable box repeatedly prompting voice guidance and won’t complete setup.

Tried multiple power cycles, it’s the same thing every time, would you like voice guidance? No, I don’t. I’d like to setup and use my TV services that I pay 300$ a month for. brand new device after the last one starts running terribly and this won’t even work.

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Underground cable installation

We had a (temporary) cable ran along the ground a little over 2 weeks ago. We were supposed to be contacted by whomever installs the permanent lines underground. That has not happened to date. Who can I speak with to have the underground work schedule? Thank you in advance,

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Customer Service

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Hello there @Milena-bat1, I will be more than happy to help you with your request. Before we proceed, is it ok to ask the reason you would like to disconnect this evening?

XfinityDuron

 commented 

7 hours ago

 to the conversation: 

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MB
Cancel

I want to cancel the internet in my house

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Greetings, user_stcxnx! We appreciate you bringing this important issue to our attention regarding your online experience with the cart issue and billing concerns. You have reached the right place to look into this for you. Have you tried signing in

XfinityNatalie

 commented 

7 hours ago

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Cannot clear shopping cart

I called support to find out why my bill was astronomical and clear the shopping cart of very expensive items. I didn’t put the items in the cart. I’ve tried clearing cache, restarting the app-all the recommended things nothing works. It seems like such a simple thing! Why is it so hard to do this?

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TV SHOW

Is Rainmaker on USA, or E? I’m trying to record it tonight and I click on the record button on the USA channel and when I go to my saved programs, it shows rainmaker recording on E. How does this happen?

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Channels and Programming

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Install charge on my new order

How do I air a discrepancy regarding a missing $25 credit and an un-notified $100 install charge on my new order #1001975408092062. Can an official agent help me?

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Xfinity Stream Website

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Welcome to the community forums, user_gqh9c9, and thanks for taking the time to post! Seeing that someone may have accessed your account is a terrible feeling, and I'm sorry that you're going through this. If you haven't already, I'd recommend resett

XfinitySean

 commented 

7 hours ago

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Recent login activity. How do I see the last 30 days? It is only showing today's login.

My email was compromised and I had unauthorized activity on Walmart.com and noticed that they had sent a passcode to my email. I am assuming they were able to log into my email on 10/10/2026 to get the passcode. I went to my Xfinity account and although it says it will show the last 30 days of login

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Spam call filtering

spam call filtering. tried going into Comcast to ask for help and AI kept asking me for more info. When I typed a similar message as this it said the message is too long.

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Home Phone Features

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