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@user_nhevoh We can check what email communications have been sent to you. Do recall roughly what day you received the email?
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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Yes I have and I had accidentally deleted the message forever after I did that I realized I needed it and completely forgot.
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
Question
user_d030eb Please come back to us in Direct Message if you still require assistance.
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
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Overcharged mobile line after account transfer+
The title kind of states it all and I’m honestly at a loss. I was heavily overcharged on my mobile bill, even the agent I spoke with on chat confirmed it (and said it was due to the account transfer. I was supposed to have a free year line with Xfinity, but due to issues with my account last month t
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Plan
Confirming that it's really bad right now: https://www.waveform.com/tools/bufferbloat?test-id=07bbbb01-f68b-428f-8d7a-de68bebe4f86 It's highly variable and I'm not entirely sure what xfinity can do. I didn't get a response from a ticket number (that
Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
Question
yes I have restarted the modem, also did unplugging for 30 seconds and plugging it in. I also always used wired ethernet connection.
Regional Routing Fault: MN/WI traffic detouring through Denver/San Jose (ibone bypass)
Issue Summary: I am located in the Roseville, MN / Wisconsin node. I am experiencing a "tromboning" routing issue where traffic destined for the East Coast (Chicago/DC) is being sent to Denver and San Jose before returning East, adding 60ms of unnecessary latency. Proof of Local Low Latency (Chicago
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Free peacock premium subscription
I'm suppose to get a free peacock premium subscription as a diamond member. Under my subscriptions it shows peacock included but, no where or way to activate it. It's not listed in my rewards to activate either. How do I activate this free offer? I looked through the forums and didn't find an answer
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Xfinity App
How to log in comcast account
Comcast Bill
Hello, I had opened an account with Comcast at my apartment, but we had put the wrong address, therefore no data was used. We opened another account with the correct address and they told me three separate times that my account was officially canceled. My phone number is [Edited: Personal Informatio
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Hi there, SurfInCA! Great question. I’m glad you’re taking a close look at the Broadband Facts before making any changes. The Universal Connectivity Fee and Regulatory Recovery Fee can vary between plans, including when moving from older Unlimited In
Does new plan have higher taxes and fees?
Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.
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Does new plan have higher taxes and fees?
Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.
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Billing
Hey @Brittanylately, Thank you for visiting our official Xfinity Forums Community support page. The account does remain active and open for a small period of time after a disconnection request in case you change your mind. If you have rental equipmen
Account cancelled, still received next bill
I called and cancelled all services on May 20, 2026. That was 5 days before the end of my billing cycle (which was paid in full). I was provided a confirmation number and advised I would be receiving a refund of $31.20 within 3-5 business days. Today, May 24, 2026, I have digitally received a new bi
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Account cancelled, still received next bill
I called and cancelled all services on May 20, 2026. That was 5 days before the end of my billing cycle (which was paid in full). I was provided a confirmation number and advised I would be receiving a refund of $31.20 within 3-5 business days. Today, May 24, 2026, I have digitally received a new bi
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Billing
We don’t have specific details on credits tied to channel lineup updates. You can always review and customize your services to see what options and packages are currently available to you using our Plan Builder: https://www.xfinity.com/planbuil
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Yes coax cable, yes there is one in the room I want to move it to.
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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This isn’t a real answer. This an automated response that is sent to all the posted comments.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hello @user_0unmcv, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Pl
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Yes I try to redeem and it sends me to a page that says I don’t have now service which I most definitely do
user_wehnou
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Unable to Redeem Platinum Perk of Peacock
Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.
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