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user_ekk92 - Thank you for your feedback. I understand how frustrating it can be when email isn’t working as expected, and I appreciate you taking the time to reach out. While we aren’t able to troubleshoot Outlook directly since it&rsquo
Non existent support
Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook
Question
I have nothing more to say about this
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question
Sometimes it works for a few days --- then fails again for hours. Comcast knows they have issues with. 3rd party APPS and they have to fix it. Can't wail for some competition here, I'll transfer in a heartbeat.
Non existent support
Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network. The web has hundreds of customers complaining about Outlook
Question
@user_6k3xz1 Nice to meet you, Dawn. Before going over account details, we need to send you a one-time 6-digit verification code. This code will be sent to the phone number or email address listed on your Xfinity account and will expire in 15 minutes
Complaint
I literally just had x-finity installed today. They have been blowing up my sell phone for nothing more than to push more products on me. I don't appreciate it, it [Edited: "Language"]. If they were just calling to check on there existing service or seeing if I needed help setting up the free apps o
Question
@user_h1cmy4 @user_h1cmy4 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfin
Direct message
I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?
Question
Just Changed my Comcast Email Password [Edited]
I just changed my Comcast email password. I am unable to make this change go through on my iPhone 15 or iMac. I already tried to message you in chat. No response. Totally confusing and unacceptable given the huge fees you charge.
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Devices
Hello @user_ocbox2, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. We do have a great troubleshooting page that could help. Take a look here: Cable Help Guide and let us know
Pixelation problem
We have a pixelation problem which seems to follow the main Xfinity box around. I have exchanged the box once and it continues to pixelate. I have moved the box to 3 other tvs and it does the same thing on all. The odd part it only pixelates on a few stations and no other stations or streaming apps?
Question
Hello @user_h1cmy4 and thank you for reaching out on our Xfinity Community forums for assistance! If you're looking for the status of a ticket, just to let you know, most open tickets on your account should be viewable via the Xfinity Assi
Direct message
I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?
Question
@tmd171 I have been trying since it started and can’t get any help
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
Thanks, @BruceW! You always provide awesome knowledge! @Jady42 I am sorry that you won't be able to automatically do that. I understand it is helpful and will submit feedback on why we would like to see that function restored. Do you have any other q
I want my emails to have capital letters to start sentences and for the letter "I"
When I am composing emails, the first letter of a sentence is not capitalized. Also, I want the letter "I" to be capitalized.
Question
Although we hate to see you leave Xfinity I am happy we were able to schedule the disconnect order for you. Have a great rest of your day!
Pro-rated bill?
Hello, I'm cancelling our internet bill because we're moving to a new place that has internet included. If I cancel before our last bill is due, will the bill be prorated? Thanks in advance!
Question
I used to get the games on Fanduel
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
I go to channel 1253 and it says you need a subscription. I have tried and tried but get no help
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
Question
I’m going crazy every single day with this same [Edited: "Profanity"] thing! I just want my usual way to do my email! I have no idea what an IMap account is 🤷🏼♀️
user_jg0nu8
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why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
Question