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Sure! The email is just for confirming the callback date and time. When I click the link, it goes to a page with several topic options (Internet, TV, Account and Billing) and then the buttons at the bottom are "Cancel" and "Continue". I want to make
Rescheduling callback
I need to reschedule a callback that's set for tomorrow morning. The link in the schedule confirmation email only has an option to cancel or schedule, but after clicking "Cancel" there is no email telling me it's been canceled. Is there a way to reschedule? I couldn't find any direct messaging icon.
Question
Thanks for the info, but this doesn't help my husband solve the problem. Until last Sunday, he had no difficulties accessing mail on his iPhone. What should he do?
iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works
Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast
Question
Good evening @user_4cc67v! I completely understand wanting to know a yes or no. Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest val
NFL Network
Is NFL Network going to be available again on Xfinity or not? Yes or no question.
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@user_rdhmbl Please follow the steps above to send us a Direct Message with your full name and service address. We look forward to hearing from you there.
Customer canceled after over 8 years of service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable
Question
Hey @user_drr9kd. Thank you for visiting our official Xfinity Forums Community support page. This would be a change you are unable to make on your own, but we will be more than happy to review the account and see what options are available. Please s
close wi-fi product but keep cell phone product open
I want to close my Xfinity internet service, but don't yet want to close cell-phone service. Is it possible to do this, and if so can I do it on line in account management?
Question
Billing doubled this month without warning
I have only Internet. No other services. As a senior, my bill has been $35 for years and I had it on Autopay at my bank and just started eBills. On Jul7 29, the Autopay amount $35 cleared. On July 30 $69 was extracted from my account. What's goin' on?
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Billing
Dear Xfinity Support Team,I am writing to follow up on my previous complaint and request a formal investigation into my account history. Please review the audio recordings of my initial calls with your team for training and quality purposes that is s
Customer canceled after over 8 years of service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable
Question
user_b1w9d3 - Our team is here to help! Could you tell us a little more about the situation, the email you're working with? What happens when you select the Schedule option? If you're seeing an error message or unexpected behavior, please let us know
Rescheduling callback
I need to reschedule a callback that's set for tomorrow morning. The link in the schedule confirmation email only has an option to cancel or schedule, but after clicking "Cancel" there is no email telling me it's been canceled. Is there a way to reschedule? I couldn't find any direct messaging icon.
Question
Thank you for reaching out to our team with your questions about the Peacock service. If your service is already active you can upgrade at anytime through the https://xfinity.com/account site.
Peacock Premium activation
My peacock free premium account shows it needs activation on the xfinity website, peacock shows it is already active (under xfinity) so the activation is not processing. I would like to upgrade to premium plus and am waiting to resolve this issue before I proceed with the upgrade
Question
English53 - Thank you for choosing Xfinity and reaching out to us for help accessing your Xfinity Email on your iPhone. We appreciate you providing the IMAP error message, as that helps us better understand what's happening.We recommend using IMAP fo
iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works
Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast
Question
user_066864 We would be happy to help with troubleshooting. Can you clarify what you mean without the gateway?
Will the 1st generation XE1-S wifi pod connect to my XB8 gateway?
Will the 1st generation XE1-S wifi pod connect to my XB8 gateway? If I purchased from a previous xfinity customer can I still activate them?
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@user_rdhmbl I respect your decision to cancel your services and sincerely regret that your experience led to this point. Thank you for taking the time to share your concerns and for your many years as a customer. I apologize that we fell short of yo
Customer canceled after over 8 years of service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable
Question
Rescheduling callback
I need to reschedule a callback that's set for tomorrow morning. The link in the schedule confirmation email only has an option to cancel or schedule, but after clicking "Cancel" there is no email telling me it's been canceled. Is there a way to reschedule? I couldn't find any direct messaging icon.
Question
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Customer Service
Thanks for confirming! I would be happy to take a look on our end, @user_op2wgl. Can you please send me a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if necessary. Cl
When corrected address posted online?
I signed up for California Lifeline. I expected pink envelope but never arrived. Finally I applied online then realized my billing address entered wrong. I corrected the address online, but does not show in my billing address. It stays old address. Actually address is correct but apartment number is
Question
Jackamoondo - Thank you for reaching out to us for help reviewing your recent plan change. I'm glad to hear you're already seeing the updates reflected online.As a reminder, Xfinity bills one month in advance, and any changes to your services ar
Didn't receive confirmation email after bill change
Spoke with an agent in loyalty department. Said he was able to get me a promotion to decrease my monthly bill back to $111 and a pro-rated credit of $24 and some change. I did not receive a confirmation email and do not see any change reflected on account. I do have a confirmation number that I'm gl
Question
user_hpcopa I can understand where you would be frustrated about this situation, and my team is here to help make sure you get an appointment. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil a
Missed serv call and 3 hrs of being onhold
On Tuesday July 28th, I called and made an appt because in the middle of a show our internet quit. I scheduled an appointment for the next day. I was offered 10 - 12 or 8 -10. I took 8 to 10 so I only missed 2 hrs at the office. By 10 no one arrived I called, was on hold for 35 min. To say they didn
Question
Peacock Premium activation
My peacock free premium account shows it needs activation on the xfinity website, peacock shows it is already active (under xfinity) so the activation is not processing. I would like to upgrade to premium plus and am waiting to resolve this issue before I proceed with the upgrade
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Customer Service
Thanks for posting on our community forums, susken. I'm sorry to hear about the unexpected bill increase. I know how frustrating that can be, and I'd like to help review the account to determine why it increased. Could you please send our team a Dire
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Billing doubled this month without warning
I have only Internet. No other services. As a senior, my bill has been $35 for years and I had it on Autopay at my bank and just started eBills. On Jul7 29, the Autopay amount $35 cleared. On July 30 $69 was extracted from my account. What's goin' on?
Question