Xfinity Community Forum

Takeover of and email move to Yahoo

Do I have to move my comcast email to Yahoo? I do NOT like your "new & improved" Yahoo and I adjusted my landing site to another space. I already HAVE a Yahoo email!

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Email

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user_h8wix6 Let us know if the update works or not, but Apple support would be the best route as mentioned.

XfinityShawn

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4 hours ago

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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Customer Service

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Xfinity Lost Trade-In Phone & Has Given Me the Run-around for 3 Months Despite Proof of Delivery

I have been trying to resolve a Xfinity Mobile trade-in issue for over 3 months, and it has turned into a complete customer service nightmare. Right now this feels less like customer service and more like a stall-until-the-customer-gives-up strategy. In January 2026, we switched from AT&T to Xfinity

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Devices

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My phone says it has not updated to the most recent software update, but my iPad has- I will update phone first before going through these hoops - I’m very unhappy with Xfinity because this happened before and you told me to contact apple, apple told

user_h8wix6

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4 hours ago

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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How did you get this resolved? I am having the same issue and have gotten run around for 3 months.

user_fg4tb7

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4 hours ago

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Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

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Hi user_scrz0e, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I would be happy to assist you with your Xfinity Mobile questions. As for the unlocked iPhone, it is event likely it would work, but we c

XfinityJeffB

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4 hours ago

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iPhone 16

Will any unlocked iPhone work with xfinity mobile

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If xfinity is gonna sell wi-fi, could you at lease make sure the wi-fi works?

I've had Xfinity wifi for two years now, only because it's the only option at my address. Every single day while I am working, the wifi goes out, loses connections, delays, etc. EVERY. SINGLE. DAY. I've had at least one work video call either lose connection completely or slow down to the point wher

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Your Home Network

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upgrade offer from Arris TG1682G XB3 modem

Will the new device being offered retain all the features of the present device, including voicemail, fax, USB/Enet/phone ports, etc.

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Your Home Network

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cable card activation

Cable card said needs to be activated. It was working.

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Non-X1 Service

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Good afternoon user_do6v2k. I can certainly understand your concern. I also work from home so having consistent connectivity is vital. I would be more than happy to take a look into this further for you. Please send us a direct chat message wit

XfinityJon

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5 hours ago

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Constant Outage issues

How do I get someone to answer me why we've had 7 outages lasting an hour or more in the last 21 days? If this is going to continue, or if I can't get a straight answer, I'm finding a different ISP because this is impacting my wife's employment and costing us significantly with every outage. The cus

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I’m truly sorry for the frustrating experience you’ve had trying to get this resolve. That’s absolutely not how it should be. We’d really like the opportunity to help and make this as easy as possible for you. When you’r

XfinityEva

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5 hours ago

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Sent to Collections for Returned Equipment [Edited]

I recently canceled my services with Xfinity and switched to AT&T and it was the best decision ever! Xfinity was charging me $180 a month for just internet and AT&T offered me even better internet for $40 a month. When I tried to call Xfinity to cancel my services they hung up on me 5 times and then

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They tricked me into signing up, thinking I was signing into my email account. I want to delete this account.

user_sb3vy4

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5 hours ago

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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No, you tricked me into signing up, thinking I was signing into my email account. I want to delete this account.

user_sb3vy4

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5 hours ago

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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@XfinityAngie , No, you tricked me into signing up, thinking I was signing into my email account. I want to delete this account.

user_sb3vy4

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5 hours ago

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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@Again No, you tricked me into signing up, thinking I was signing into my email account. I want to delete this account.

user_sb3vy4

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5 hours ago

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Delete Forum Membership

I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.

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Good afternoon user_9jwlbk. I would be happy to provide assistance. I do have a couple questions for me to better understand what is occurring. Are you having issues accessing your email directly through Xfinity.com? Or are you experiencing issues on

XfinityJon

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5 hours ago

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Can't Get Email [Edited]

I can't get my email [Title edited to remove personal information - email address]

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Xfinity Streaming App Drops Sound on Fire Stick - May 2026

Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t

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Xfinity Stream Website

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user_1ua4s3 You can pay your bill a few different ways depending on what’s easiest for you. The fastest option is usually through the Xfinity app or online through your account portal, where you can make a one-time payment o

XfinityAirelle

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5 hours ago

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pay bill

I want to pay my bill. I can't access my bill. I can't access pay my bill.

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user_1ua4s3 You can pay your bill a few different ways depending on what’s easiest for you. The fastest option is usually through the Xfinity app or online through your account portal, where you can make a one-time payment o

XfinityAirelle

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5 hours ago

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Pay my bill

I want to pay my bill

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