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billing
my billing for mobile account is still a mess...now there is large credit on there..what is going on
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Devices
Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.
Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.
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Billing
Need help cancelling internet service
Need help cancelling internet service
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Devices and Equipment
@XfinityEricB I watched a couple of older shows via my Amazon Fire Stick using the Xfinity Stream app. One show was recorded another show w as On Demand. I watched each for about 10 minutes. No audio drop outs on either show.
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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user_uz2kel Were you receiving Peacock Premium as an Xfinity Membership Reward for having internet speeds of 1Gbps or higher?
Peacock
I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.
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user_7svhc1 Hi there. I’m sorry you’ve continued to receive charges after making an in-person attempt to cancel your service and return your equipment. I can understand why you’d want this reviewed, especially since you took proact
Request to cancel internet service online
Subject: Formal Billing Dispute — Failure to Process Cancellation Request I am formally disputing charges on my Xfinity account and requesting retroactive cancellation of service. I permanently vacated my former service address on approximately August 31, 2026, where I was a customer of Xfinity. In
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@XfinityBenjaminM There is no Direct Message icon at the top of this page. I am having the same problem as the poster. I cannot access ANY Xfinity site. I cannot adjust anyu Settings. All I get is a message "BLOCKED BY POLICY"
Access denied?
I had just made a purchase for internet at my home and made my account and everything. I try to log in on the app and even on the website and I still get a access denied screen after logging in.
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My phone call is not going through
I’m trying to make a local call and it’s not going through. My friend says his calls to me go right into voicemail.
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Customer Service
I cannot get past step 1. https://www.xfinity.com/yoursubscriptions does not show Peacock.
Peacock
I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.
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Thank you for reaching out to our team here about that accidental rental. I have had that happen myself before, and I will be glad to take a look at that from here. I can also share the information on setting up a purchase pin on the boxes to avoid t
Accident rental
My 5 year old accidentally rented a movie, it has not been watched but it started it for about 8 minutes, can I get it cancelled?
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Issues renewing internet for same/similar price
I’ve renewed my internet each time the promotional period expires and have paid $40 for 3 or more years. I was told today there are no deals that are close to that. My plan will go up to $69.99. The worker suggested calling xfinity on the day my plan expires (11/11), to see if there’s any new deals.
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Billing
For more information, the new address is [Edited: Privacy]. And I have an install appointment 11/2 morning.
Regarding order [Edited: Privacy] and my account
I have recently deactivated a service in my old address, and started an order ([Edited: Privacy]) for a new address. My existing account is no longer accessible, and is not associated with my phone number of [Edited: Privacy]. All the chat/phone assistance require sign in, which I currently unable t
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My issue has been resolved.
Urgent: Trade-In Phones Detained by USPS (Deadlines Oct 29 & Nov 11) - Need Corporate Help
Both of my iPhone trade-ins were shipped using the prepaid labels Xfinity provided. On October 17, USPS officially detained the packages in Battle Ground, WA due to lithium-ion battery labeling issues.Because Xfinity generated the labels listing Xfinity as both the sender and recipient, the USPS war
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Horrendous Xfinity store experience
Today I made an appointment at the Plymouth MA Xfinity store to return some equipment and get help with existing equipment in my home. What I experienced was the worst in person customer service in my 65 years on this planet. i was recently notified by Xfinity that my TV cable boxes were out of date
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Customer Service
IMAP server synchronization
xfinity IMAP server has stopped synchronizing. Checked settings to make sure they are all the same and appropriate, but eventually gave up. I then deleted the account on all three devices I have and then added the accounts back in later. There is no evidence of any synchronization after initializing
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Any updates on getting this issue resolved?
Peacock account still linked to old xfinity after moving.
I recently moved and my Peacock account that was linked to my old Xfinity account is preventing me from activating my new Peacock subscription that is included in my new xfinity account. Any suggestions?
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How long is the warranty for a doorbell camera?
How long is the warranty for a doorbell camera? I purchased one in august, 2025, it is dead now. And how i go about getting a replacement
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Devices and Equipment
Thank you for reaching out to our team here about that interruption issue. You can always check on the status of any interruption either on your Xfinity app or at the Xfinity.com/myaccount site.
Planned outage much longer than represented
Xfinity indicated that there would be "brief, intermittent outages" in connection with upgrades in our area (Aurora, CO). Service has been out for several hours and counting, and no one from Xfinity responds to questions. When will service be restored?
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Thanks for reaching out to Xfinity Support for assistance. user_uem4d5. We can connect you with our Mobile team to see if there's anything that can be done. Could you please send our team a Direct Message with your name and service address? Our team
XfinityDilary
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A promotionial manual override
The sales rep ordered my personal Apple Watch under a standalone line tier by mistake. Front-line support says changing it to a companion line will drop my promotional credits. I need a specialist to transition this to a companion plan while manually preserving my hardware promo.
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