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The one that has changed is MS now.
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
Netgear CM3000 still supported for NextGen speeds?
I checked the list of compatible modems for next gen speeds today and I remember seeing the CM3000 on the list. It's not on the main page but lower on the page, if you click on the "See all modems" then on "Compatible modems for enhanced speeds", it's listed there but without the upload speeds. Does
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Your Home Network
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
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Customer Service
@user_jm3y1 How did you locate the Yahoo rep. All of my folders are missing.
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
Question
I just turned on a msnow and it is not going through. It states that I need a subscription. So, I need to upgrade to watch the news?
how to speak with actual person
I need to chat with an actual person. I have been getting the run around for over 30 minutes. I called and was on hold for 15 minutes. Can I please just chat with someone real? This shouldn't be this hard !!
Question
This is not a connection to a live chat.
how to speak with actual person
I need to chat with an actual person. I have been getting the run around for over 30 minutes. I called and was on hold for 15 minutes. Can I please just chat with someone real? This shouldn't be this hard !!
Question
user_hub4kq We appreciate you reaching out to us over our Community Forums, and apologize for your recent customer service experience. Our team would be more than happy to help get you pointed in the right direction. Please provide a summary of
Customer Service
The absolute worst customer service I have ever experienced. time & time again.... I loathe calling Comcast. Why can't a Fortune 500 company do better???
Question
I have just turned it on and it states that I have to get a subscription to watch the channel. I am just going to cancel it all. I should not have to pay extra to watch the news.
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
Question
Update: A technician came out, 2 hours later confirmed the hardware is perfectly fine, and it's a software issue. I bought another NEW Hitron CODA56 modem (expecting Xfinity to say it was defective) and had them install it, and again, the same proble
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
Question
Routinely see speeds below plan speed
I had issues a couple days ago with low speeds. I spent a lot of time troubleshooting and was able to get internet back after a reset. The technician came on site to do some checks so thought all was ok. I noticed we are still below plan speeds and tried to ask for a credit but get caught up in the
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Your Home Network
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
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Channels and Programming
Good afternoon user_hh4jy2. I would be happy to look into your request further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at
Disconnecting VoIP
My elderly father has been moved to a care facility in a different town from his home and we have installed new Comcast service there, including a VoIP. Unfortunately, we couldn't move his existing number that he has had since 1964 because of laws/rules surrounding routing to emergency services when
Question
Customer Service
The absolute worst customer service I have ever experienced. time & time again.... I loathe calling Comcast. Why can't a Fortune 500 company do better???
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Customer Service
Hello @ljaskot2, I am sorry for the trouble you’re having with your email. It sounds like a marketing splash page is blocking your access. Instead of going through the main Xfinity home page (which often displays ads for new services), go direc
Help for email-only customer
Hi, I am an email-only customer and cannot access customer service or chat. I am having trouble access my email since the opening screen changed to a large telephone service ad.
Question
Direct message has been sent
Help with instillation of Internet
I signed up for xfinity Internet service. Now I have had internet from Xfinity in the past in the same apartment, so I was assured a self install would be fine. I picked up the equipment and the modem flashes white. This would mean the connection from the modem to the outside is not working so I cal
Question
Hi @user_xugq31, I am glad to hear that you have already reached out to our security team. Xfinity mobile has very strong security, so much so that some customers find it to be a little bit of an inconvenience. At the end of the day customer securit
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
Question
@user_3myho9 Thanks for adding your first post to the community. This is a great place to get help and resolutions to any concerns. Post what is going on in, or your questions in full detail without any account information. The community experts and
My service
Apparently you guys are not interested in getting customers help. I was trying to get HBO Max and you guys got so many hoops to jump through and it won’t take passwords that quite frankly I don’t think I need your service now you’ve made me so mad thanks for not helping me
Question
@user_2cgvpg What channels are you having this issue with? Are they all saying a subscription is needed?
XfinityShawn
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9 hours ago
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changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question