Official

Accepted

Unanswered

Advanced Filters

Search Results (433.2K)

Most Recent
Selected Most Recent

The top search result to turn off Xfinity advertising push notifications is this page from September 2025. It is now February 2026. It's very apparent that multiple user's are complaining of this issue and have provided evidence that the "fix" that i

 to the conversation: 

0

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

Need to change do date auto paid payment

 to the conversation: 

0

1

Pay bill

Im trying to pay my internet bill but it wont let me

Question

I also need help canceling my account. I tried using the online assistant, but it took me to a page that did not work

 to the conversation: 

0

Help closing account

I need help canceling my internet service and closing my account.

Question

You get on hold and the wait time is 20-50 minutes... only to have it hang up on you after some lengthy period of time. It's insane.

 to the conversation: 

0

0

RCS Activation Waiting Forever

Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem

Question

Xfinity support

Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel

Question

3

0

0

Dear Cory Harriger or Tasha Hughes

I am leaving Xfinity after 4 years, and I couldn't be happier. The only thing that works in customer service or online is when you want to buy something or add a service. Anytime I try to do anything other than PAY BILL or SHOP, the website and app are broken. Transferring a line, Statements, Billin

Question

3

0

0

Hey @user_k8uouj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Disney+ streaming concerns. What device are you experiencing issues on with the application? Wha

 to the conversation: 

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

user_muaxc2 The Xfinity Membership site is https://www.xfinity.com/membership.   

 to the conversation: 

0

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

email going to trash

Help! My comcast email is going trash! what do i need to do to fix this?

Question

8

1

0

Hello user_svfj2d thanks so much for taking the time to reach out here via our Xfinity Forums! We would love to provide as much information as possible regarding your collections agency questions.    Please send a direct message by clickin

 to the conversation: 

0

0

Xfinity Support

Hello, I called the agency my collection was supposedly sent to, but they didn’t have me in their system. I was told the account was sent back to Xfinity. I’m trying to resolve this, but I’m not sure which number I should be calling or who currently owns the debt. Could you please confirm the status

Question

I just got a notification to watch a commercial. You gotta stop this or give us an option to opt out.  There is no notifications setting in the xfinity app, as other people have said.  

 commented 

9 hours ago

 to the conversation: 

0

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

Question

this is not the right link

 to the conversation: 

0

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

Question

Hi there, @user_bnixoh! How is your day going? We are happy to further assist you with Peacock. Since you tried the troubleshooting steps already, I will need to access your account from here. There is sometimes a Peacock code missing from your servi

 to the conversation: 

0

Peacock offer for Diamond

Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock

Question

Xfinity Support

Hello, I called the agency my collection was supposedly sent to, but they didn’t have me in their system. I was told the account was sent back to Xfinity. I’m trying to resolve this, but I’m not sure which number I should be calling or who currently owns the debt. Could you please confirm the status

Question

6

1

0

Changed plan - charged the same as last month

Hello Xfinity, On my account, I called the very first day of this current billing cycle to reduce my current Wi-Fi speeds in order for a lower bill. Today I got an email reminding me of my payment that's due in 4 weeks; however, the bill is the exact same amount. I need this to change to my new plan

Question

3

0

0

I am having the exact same issue and I've chatted and emailed with someone with no luck.  Can you help me with this, please?

 to the conversation: 

0

Peacock offer for Diamond

Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock

Question

forum icon

New to the Community?

Start Here