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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
deleting hotmail
I want to discard everything from Hotmail before I see it and filter rules does not seem to work.
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ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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Xfinity Stream Website
Speak w Live support
I have so streaming service from xfinity to my smart TV - please let me talk to a real person [Edited: "Personal Information"]
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Customer Service
This is entirely unacceptable
I have never been more outraged with the services I've received from a company. I repeatedly tried using the useless chatbot to get help and it was no help whatsoever and refused to connect me with a human being DESPITE saying that it would connect me with a human being after I wasted my time to go
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Your Home Network
Download speed only half rated plan speed
I am only seeing about 800mb download speed with new modem. Plan is 2GB download. Old modem gave 1.1 to 1.2GB download speed. Why is new model so much slower?
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Your Home Network
Hey there, @user_yng4vx. Thank you for creating a post with these concerns. I'm sorry to hear about any frustration caused, and I'd love to help in any way I can! To be clear, we do offer an Automatic Payments and Paperless billing Discount (APPD) of
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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Hi there and welcome to Comcast @user_ibi92g. I hope you are having a fabulous New Year's Eve. Thank you so much for reaching out to us about your recent order you placed online. We are happy to take a look at this for you. Please send us a direct ch
My plan
I made changes to my plan, which online have taken place and I was supposed to get a modem and unlimited data. None of that has happened yet. When will I see the changes?
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user_14z5qj, I totally get your frustration. I can assure you, I am a real person, not AI. I would like to help, but need you to send the DM.
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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@user_u09vao Our team is here to help. I'm sorry to hear of the issues with your doorbell. What did your electrician say? Were they able to get to the root of what's going on?
Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disappointed to get promotional mails and wasting time.
I got a mail with subject "Re: Update your payment method and save $10 per month" " Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billin
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Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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@XfinityEricB It is still an issue as you can see on the graph: This is not normal
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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funny how I complain about being stuck in an endless loop of being passed around and never getting help and the answer is to go back in that system and ask for help. comcast customer support in a nutshell. i wouldnt even be surprised if most of these
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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newsmax is running just fine for us now.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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@Chanbar Thanks for reaching out to us, we do apologize for any inconvenience and we will be happy to take a look at the tickets that were open to make sure this gets resolved for you. Get started, go ahead and send me a direct message including yo
Comcast contractor damaged my property and left it in shambles
Comcast contractor trenched across my yard on 12/16/25 and left my yard in shambles. the front of my yard (north side of driveway) is all sunken in and the yard on the other side of the driveway is a mound. I reached out to Comcast and their Everett FFO office sent a tech onsite on 12/19/25 and they
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user_14z5qj, I am sorry you had difficulty getting this handled. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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cbcX Good afternoon! Happy to help investigate the issues that are happening with the remote. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To sen
XfinityThomasB
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XRA Remote Issue
I got the XRA remote about a month ago and had no issues with it until about a week later. The voice command stopped working. I pulled the batteries out and put them back in. Still not working. I replaced the batteries and it started working again. Checked the old batteries and they measured 1.5v. L
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