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Xfinity Stream App Update is Terrible
The Xfinity Stream app update is terrible. I can't even do basic things like see scheduled recordings, filter on HD channels only, or search for a channel. You have to scroll through hundreds of channels to find what you are looking for. Need to go back to the old app now!
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Channels and Programming
@XfinitySara I do not see the DM icon on either desktop or mobile browsers. Also, I unchecked "Opt Out from Direct Messaging." Any suggestions?
How to remove unused customer modem from my account?
I have a Customer Modem on my account. I no longer use the Customer Modem. (I now have an Xfinity Gateway which I use.) I would like to remove the Customer Modem from my account to avoid confusion. I tried to remove it using the Xfinity app, but was unsuccessful. How do I remove the Customer Modem f
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You changed streaming app
You dropped the volume control from the streaming app on my iPad. I loved this. Where is it now?
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Xfinity Stream Website
@XfinityTonya I have done this numerous times now, and each time Xfinity wants to call me, and when they do I'll spend an hour on the phone only to be told that it's fixed and I have to wait a day, and then it's not fixed. Some calls I end up talkin
VM issues through portal
At this point I'm getting emails with transcribed VM. But when I login to the portal I still can't view or listen to my VMs. I've called numerous times. I've been through their song and dance so many times now I can't count. Each time they tell me to wait a day and it's fixed, but it's never fixed.
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From an email I received this morning - Getting started is easy. Choose one of the options below: • Find a compatible device you can purchase • Save 15% on select compatible Netgear devices with coupon code&n
Modem Discount
Just received a notice from Xfinity that I need to purchase a new modem as mine will no longer be supported. They gave a 15% promo code. Netgear says the promo code is not valid. Any idea how to receive the 15% off
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@user_4neft4 I appreciate you answering the questions, that is helpful to know no lights on the equipment or when attempting to use the remote even with recently changing the battery. With you mentioning the set-top box not having the light on the ri
Box and remote not working and reset did not work
Hi, a few days ago I tried turning on the tv with the xfinity remote as usual, but the black Box and remote are not working and we tried to reset it by unplugging the tv cord from the black box and then replugging it and waiting but that did not work. A welcome screen flashed but then nothing. Could
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They had to do this on purpose. No modern company could be this stupid, really! I could have assigned this to my 15 year old grandson who would have done a more thorough job. Like I said, they're doing this on purpose but I can't imagine why, likely
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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The latest "upgrade" for the streaming app is a joke. I have discovered plenty of other frustrating "features" in addition to the removal of the option to program Favorites. One extremely annoying example: if you are in the Channel guide and want to
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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Need New Remote Controls
I am currently not able to get to a Xfinity store to get new remote controls. I have 3 remotes that are old and need to be replaced. Is it possible to have these sent to me? Please advise,
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Customer Service
"Okay, I think I found something here in Reddit; Customer owned modem replacement step to remember : r/Comcast_Xfinity "For those who own their own modem and eventually replace it, you also need to contact support and have them remove the old modem
Got this email from xfinity. I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?)
I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?) Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet
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Xfinity will no longer even talk to you if you have an outage. When you try to contact customer service, you get an AI assistant that blocks you from reaching anyone in technical support or sales. It simply disconnects you. I just need to know how to
I’ve had it with Xfinity Internet
Once or twice a week I get text messages telling me I have a problem that does not exist, then about 5 - 10 minutes later my internet is taken down and typically down for 2 - 3 hours. This always happens mid-morning, during normal business and school hours, to perform some type of maintenance that c
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Deceased account holder transfer and internet plan review
My father has died. I inherited his home and have continued paying for the Xfinity internet service, but the account remains in his name. I would like assistance with two matters: 1. Account ownership transfer I want to transfer the existing account into my name without interrupting service. The tra
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Customer Service
Why would you not have asked known heavy users of your service to stress-test the app for problems before unilaterally replacing the existing app?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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I can’t find what I have scheduled to record. Recordings are listed by episode name instead of program name. The smart fast forward is gone. This may finally be what pushes me 100% to Hulu.
Main menu changes on "reimagined" Streaming App
The reimagined update has a different main menu. I can no longer browse to find streaming applications - MGM+, AMC+,.... Is there a fix. Can we reload the previous Xfinity Streaming app?
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user_aeaed3 We hear you, and you make some very valid points. Having to scroll through hundreds of channels just to find something you want to watch isn't convenient, especially when you previously had your favorites organized exactly h
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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And we are no longer able to look at our list of scheduled recordings on the app.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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1. The app was fine. 2. you updated the app. 3. The app is garbage now.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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bpmurphy58 thank you for using the Xfinity Community Forums page to reach out regarding the email you received. Did you also report this to our Customer Security Assurance team by chance?
more than one modem
got this email from xfinity. makes no sense. i have only one modem... I try to chat with someone and it's just an ai assistant on a loop. no way i'm calling to be on hold for 2 hours. so what [Edited: "Language"] does this email mean? "You have more than one modem on your Xfinity account, including
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@XfinityJon yes lookingbto transfer 1 line from her account to mine
Transfer the cell phone from my wife’s account to my account
I am looking to transfer my cellular out of my wife’s account with Xfinity into my account with Xfinity.
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I was a IT Project manager for 40 years. I can believe that this company has any project planning at all. Do they not at least gather customer requirements before updating the app. I cannot believe that even one customer would like to ha
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Xfinity Stream update and favorites feature
My account received the new Xfinity Stream app update on November 9th, 2026. The Favorites feature has disappeared completely. My saved Favorites do NOT work on my iPad. Selecting All Channels opens a program rather than a channel filter. Signing out and back in did not help. Please escalate this to
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