Xfinity Community Forum

Hey @Depplover6 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the app. I would be more than happy to offer my assistance looking into this further for you

XfinityJanelle

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2 hours ago

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App

App home tab stating i have no activity ,why or how can this occur ? Thank you ,Lisa

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Is there a way to speak with a human being in the United States, in real time?

Is there a way to speak with a human being, in the United States, in real time?

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Customer Service

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Feel same way. Customer for however long Comcast/Xfinity has been established. Recently changed. Big mistake. $40 for landline now. Was supposed to be "grandfathered" in but it was too late because I had accepted a different

SandraU

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2 hours ago

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Costumer for over 40 years

I can’t afford the monthly increases, my 2 year deal ends December 2026,but my bill keeps going up,the latest from $232 to $242,and now to $256!!.We are retired so on a fixed income and after all these years we feel unappreciated and actually abused,so we are forced out basically

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Paramount

We have paramount. It constantly breaks up and we get spinning nf spinning. What’s going on

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Channels and Programming

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SandraU Thank you for sharing your experience on our Xfinity Community Forums. We truly appreciate your decades of loyalty since our Comcast beginnings. I am so sorry for the frustration and "hoodwinked" feeling you’ve described. Between the m

XfinityChristy

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2 hours ago

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Costumer for over 40 years

I can’t afford the monthly increases, my 2 year deal ends December 2026,but my bill keeps going up,the latest from $232 to $242,and now to $256!!.We are retired so on a fixed income and after all these years we feel unappreciated and actually abused,so we are forced out basically

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Wire blocking driveway

I have a wire blocking my driveway. This goes to my house. It needs to be fixed.

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Customer Service

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I feel the same way. Recently changed and added Xfinity Mobile. As soon as I get a week to dedicate to changing services I intend on making a switch. We also have been customers since Comcast (?) started and feel hoodwinked into recent p

SandraU

commented

2 hours ago

to the conversation:

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Costumer for over 40 years

I can’t afford the monthly increases, my 2 year deal ends December 2026,but my bill keeps going up,the latest from $232 to $242,and now to $256!!.We are retired so on a fixed income and after all these years we feel unappreciated and actually abused,so we are forced out basically

Question

@user_xxlt6b thank you for sending the direct message with the requested information. I was able to locate that so will follow up with you there to continue investigating the higher signal levels.

XfinityJustinC

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2 hours ago

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US power too high

US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream

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Info sent as requested,,thanks for a quick reply

user_xxlt6b

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3 hours ago

to the conversation:

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US power too high

US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream

Question

@user_pwm03y, Thanks so much for allowing us to assist you. Our Corporate Escalations team was able to determine that you are in the lowest rate available. Please feel free to reach out any time if you need us! Wishing you a happy New Year!

XfinityAngie

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3 hours ago

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My plan changed and increased without my authorization!

Yesterday afternoon (Dec 22nd, 5:19 pm EST) I received an Xfinity email that my plan's cost increased from $63/month to $103/month! I contacted Xfinity billing after and a representative told me that I had changed my plan. I have NO record of changing my plan. The only conversation I have had with X

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E

Amazing experience with Customer Service Rep. Yonna

I just got off the phone with one of Xfinity’s customer service representatives, Yonna, and I truly can’t say enough good things about her. She said she was from Egypt, and not only did she help me and did an amazing job, but she made the whole experience actually enjoyable. While we waited on the s

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Xfinity Compliments

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Hi there, @matthias8422! Thanks for reaching out to us here on the Community Forum. We do charge in advance and when services are changed or accounts closed, there could be prorations due depending on the dates involved. We would be happy to review y

XfinityFrank

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3 hours ago

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Xfinity is not giving back the proper amount after cancelation (Scam???)

I had a one year contract at $75 a month, after the year was up i noticed that they charged me $125 a month prompting me to cancel. My prior balance was $0 as they charge a month ahead of time. They charged me the new month at $125 so my account should have a negative balance of $125 up until the ne

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alfredo33175 Thank you for reaching out to us through our Xfinity Community Forums. I sincerely appreciate you sharing your concerns with us. First and foremost, I want to thank you for being a loyal customer for all these years. Hearing that you fee

XfinityChristy

commented

3 hours ago

to the conversation:

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Costumer for over 40 years

I can’t afford the monthly increases, my 2 year deal ends December 2026,but my bill keeps going up,the latest from $232 to $242,and now to $256!!.We are retired so on a fixed income and after all these years we feel unappreciated and actually abused,so we are forced out basically

Question

Thank you! There is not a problem with the signal in to our house. If that would be the case everyone else that has the problem with receiving Newsmax, would have the same signal problem in to their houses.

dmtrashman

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3 hours ago

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U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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Costumer for over 40 years

I can’t afford the monthly increases, my 2 year deal ends December 2026,but my bill keeps going up,the latest from $232 to $242,and now to $256!!.We are retired so on a fixed income and after all these years we feel unappreciated and actually abused,so we are forced out basically

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Billing

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@user_t3gi8s Our team can help. I see your message and will assist you there.

XfinityKei

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3 hours ago

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Can’t cancel WiFi

I’ve been trying to cancel my WiFi to no avail. I can do so online, can’t get a callback, and can’t find where to send a direct message. This is unbelievably frustrating and makes me never want to use Xfinity again. Let me cancel my service.

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Can’t cancel WiFi

I’ve been trying to cancel my WiFi to no avail. I can do so online, can’t get a callback, and can’t find where to send a direct message. This is unbelievably frustrating and makes me never want to use Xfinity again. Let me cancel my service.

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Customer Service

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Hello, @user_1mjgjp to potentially increase your credit limit for Device Payment Plans (DPPs) with Xfinity Mobile, you can consent to a credit check, which is a soft inquiry and won't affect your credit score. If you qualify based on the results, you

XfinityThomasC

commented

4 hours ago

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Credit limit increase

I upgraded my phone recently and have another phone on my account I would like to upgrade but my limit isn’t enough and was wondering how can I increase my limit?

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@user_xxlt6b I appreciate the additional detailed information, that is really helpful. I'd definitely like to investigate further from my end, and will need to gather some information we don't want here in our public conversation. Could you please se

XfinityJustinC

replied

4 hours ago

to the conversation:

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US power too high

US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream

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Credit limit increase

I upgraded my phone recently and have another phone on my account I would like to upgrade but my limit isn’t enough and was wondering how can I increase my limit?

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Billing

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