Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (420.2K)
Unable to cancel my PREPAID NOW StreamSaver
I had the PREPAID NOW Internet and StreamSaver. I switched to the POST-PAID Xfinity Internet and NOW StreamSaver and those services were activated yesterday. I was able to cancel my PREPAID NOW Internet, but I can't cancel the PREPAID NOW StreamSaver. I get the following error message: "This informa
Question
•
Customer Service
Latency when gaming
Having latency when gaming for a long time what can we do to fix this
Question
•
Your Home Network
... What happens if I do not get the email to switch over to yahoo? It isn't clear if they still intend to send the "switch" emails, but they are not needed. You can reach the "switch" page by logging in to https://www.xfinity.com/email. If you don
What if I do not get the email to switch over
Just wondering. What happens if I do not get the email to switch over to yahoo?
Question
Professional Misconduct and Rate Discrepancy
Dear Team, I am writing to formally lodge a complaint regarding the unacceptable service I received today and to request a resolution regarding my monthly billing. I have been a loyal customer. Today, I contacted support to request that my 1 Gig service be adjusted to your current advertised rate
Question
•
Xfinity Compliments
App
App home tab stating i have no activity ,why or how can this occur ? Thank you ,Lisa
Question
•
Xfinity App
They are insisting a tech come out. Same thing happened in 02/2025 for same issue with Newsmax. Tech came out and said there was nothing he could do with specific channels. Complete waste of more time and when I got my next invoice there
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Still freezing on 12/27/2025 at 10:30 AM EST. This is absolutely ridiculous that Xfinity does not have this fixed yet after supposedly identifying the problem. It is time for Xfinity to own up and spend the money and time to correct this issue
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Hello, @Turbo66gto. I can definitely check if the Gigabit X10 symmetrical internet service is available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then
Xfinity support
Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you
Question
Xfinity support
Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you
Question
•
Customer Service
@user_xf5kt3 Thanks for reaching out to us, I'm glad we got your concerns resolved on the inactive equipment that was being charged. Feel free to reach out to us anytime and thank you for being the best part of Xfinity,
Internet voice equipment is inactive and being charged on my bill d being
I noticed that the internet voice service that i never had is always been charged $15 on my monthly bill .
Question
I totally agree!!! Shopping for another option at this moment! Had enough of Comcast tv and price increases! There are other options out there-time to change!
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
Question
Alright, @user_cd8194 - We've successfully repackaged your main/original account, and cancelled the pending order/new account in your name. I was able to review with you your payment options and methods, as well as the Automatic Payments and Paperles
Trying to change internet plans created a second account
I tried to change my internet plan but for some reason the system instead opened a second account at the same address. I says both accounts are active so I am worried I will be double billed. I would like the accounts to be merged into just the one with the new plan. I saw many people with the same
Question
Trade In Scam
I am waiting to receive the remaining credits for a trade in. I traded in a device back in 2024 for a promotion. I was supposed to receive a credit for $1000. After 4 months of waiting I was told the trade in wasn’t received. I had tracking info showing the phone was delivered to the facility it was
Question
•
Devices
Hello and welcome to Comcast @user_mtluup. I am sorry toi hear that your service is not working. We are happy to take a look at your service and also at the down lines. Please send us a direct chat message with your full name and complete service add
Down cable wires in my yard
I have tried calling. I have two down cable wires in my yard and I have No Internet Can somebody please contact me so that these wires can get taken care of?
Question
Hi @user_ggrwexwe can help with your order here! If you ordered any equipment with your order you will not be able to cancel this from shipping out however you can cancel the account if needed and return the equipment when received. Just send us a di
help with cancelling a pending order
Hi, I need to cancel my order for internet service, which was placed yesterday. I am wondering if it is possible and how. Thanks.
Question
help with cancelling a pending order
Hi, I need to cancel my order for internet service, which was placed yesterday. I am wondering if it is possible and how. Thanks.
Question
•
Customer Service

same problem here for over a week now...
user_ls06v4
commented
2 hours ago
to the conversation:
0
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question