Xfinity Community Forum

Thank you for the information @BBTs1764. We can take a look at the account and see what we can find about the trade in status. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign I

XfinityJeff

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3 hours ago

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Mobile phone trade in help

In January 2026, I traded in my wife's IPhone 14 Pro for a new IPhone 17 Pro at a local Xfinity store. I was told I would receive up to a $700 credit towards the cost of the IPhone 17 Pro if I sent her old phone to Assurant for their evaluation. I sent her phone using an XFinity US Post Office label

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The message on my account for her old IPhone 14 Pro says - "Your trade-in device is on the way to us." Below that message, there's a vertical checklist with "order completed" and "trade-in shipped" checked. The final two items ("trade in under review

BBTs1764

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3 hours ago

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Mobile phone trade in help

In January 2026, I traded in my wife's IPhone 14 Pro for a new IPhone 17 Pro at a local Xfinity store. I was told I would receive up to a $700 credit towards the cost of the IPhone 17 Pro if I sent her old phone to Assurant for their evaluation. I sent her phone using an XFinity US Post Office label

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Hello, @user_y1iwum if the reward was listed, and now it's no longer available this means the reward did expire.

XfinityJosephA

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3 hours ago

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Perplexity pro

I had to log out of perplexity pro and need to sign back in, but need the code Xfinity gave me however when I log into xifinry rewards the perplexity pro offer seems to have been removed with all references to my code. Can you give the perplexity code again?

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Hello, I would like to know if the perplexity discount is still available at this time? Or something similar? If so could someone provide the steps needed to take advantage of this discount? Thanks

user_y1iwum

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4 hours ago

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Perplexity pro

I had to log out of perplexity pro and need to sign back in, but need the code Xfinity gave me however when I log into xifinry rewards the perplexity pro offer seems to have been removed with all references to my code. Can you give the perplexity code again?

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user_tw3xtc Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are experiencing service issues. Can you please clarify what is happening with your services, as well as any troubleshooting steps you

XfinityBillie

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4 hours ago

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Live agent

Can somebody tell me how to reach a live agent for technical support

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Greetings, @user_lg4rdy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor

XfinityJamesC

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4 hours ago

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Cancel cable service

I would like to cancel my cable service.

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Good morning @BBTs1764, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone trade in, I know how frustrating that can be, but you have come to

XfinityJeff

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4 hours ago

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Mobile phone trade in help

In January 2026, I traded in my wife's IPhone 14 Pro for a new IPhone 17 Pro at a local Xfinity store. I was told I would receive up to a $700 credit towards the cost of the IPhone 17 Pro if I sent her old phone to Assurant for their evaluation. I sent her phone using an XFinity US Post Office label

Question

Hello @user_e1o118 Sorry to hear about your experience getting started with internet and mobile with us. We'd love the opportunity to clear up any outstanding issues with your internet scheduling, mobile activation, and trade in credits. If you'd lik

XfinityMatthew

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4 hours ago

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Customer service

I was lied to by a representative told me a qualified to trade my phone in and get a free iPhone 17 pro max or a galaxy 25 he already knew what phone I had I have an iPhone XR he had me transfer and get rid of my T-Mobile service he told me I was getting a free phone I asked if it was entirely free

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zachwad22 Thank you for taking the time to reach back out and let us know that you've continued to experience service interruptions. Our team would be happy to take a look at the account and assist with applying the appropriate adjustment. Please sen

XfinityBillie

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4 hours ago

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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"

Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u

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I am very sorry to hear about the experience you had with that phone order, and getting a resolution @user_stw8oi, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your ful

XfinityJeff

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4 hours ago

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Worst Customer Supprt...EVER

I have needed to use the Xfinity tech support in the past they have always helped out. Customer Service is another matter. I was putting in a post and halfway through creating the post the browser kicked me out and lost the text. I have called Customer Service 5 times and went to the store that prom

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Cancel cable service

I would like to cancel my cable service.

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Customer Service

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My problem is when CVS calls me the phone does not ring it automatically goes to voicemail

When CVS calls me on my landline phone, the phone does not ring, it automatically goes to voicemail, I cannot access my voicemail at all when I dial *99 it asked me for a passport, I don't have one or I don't know what it is, I believe a household member tried to delete the voicemail of CVS and now

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Home Phone Features

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Razr ultra 2025

Anyone here currently using the razr ultra 2025? I'm curious if it's compatible with Xfinity.

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Devices

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Yes. I have called over 10 times to CustomerService and get a different answer every time. I was supposed to get an iPhone 17 for an evan trade of my iPhone 16 but shipped the 17 to the incorrect address despite my making 4 calls to Customer Service

user_stw8oi

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6 hours ago

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Worst Customer Supprt...EVER

I have needed to use the Xfinity tech support in the past they have always helped out. Customer Service is another matter. I was putting in a post and halfway through creating the post the browser kicked me out and lost the text. I have called Customer Service 5 times and went to the store that prom

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I was told by xfinity live help chat that I needed to make a whole new account with Disney and remove the Disney+ from my Xfinity bundle. So basically choose to pay full price and give up my free bundle... Makes no [Edited: "Profanity"] sense

user_rngvva

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7 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

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Speed is not as paid for

Hi! My account internet speed supposed to be 400 Mbps. All the time have constant speed 180 Mbps. It was better in 2025. No issues with signal and equipment. Should I file a claim for refund in 2026?

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Customer Service

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Thanks, just sent a message there, appreciate your prompt response

user_y4f8tn

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7 hours ago

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CA Debt Collector Lic.

I got multiple texts and emails about unpaid debt from the CA Debt Collector Lic. #10316-99 tryin gto collect, I got their phone number from Xfinity, but it says I can't call this company on the phone and I haven't received any contact from them yet, and keep getting texts and emails. How can I conn

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I need help with my Internet it's spinning I may catch a second of the move before it starts spinning again

user_tw3xtc

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7 hours ago

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Live agent

Can somebody tell me how to reach a live agent for technical support

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Complaint-

To Whom It May Concern, I am writing to formally file a complaint regarding ongoing billing misconduct and account mismanagement on my Xfinity account ending in [Edited: "Personal Information"]. Despite multiple prior escalations, my issue remains unresolved and continues to worsen. I am formally st

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Customer Service

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Customer service

I was lied to by a representative told me a qualified to trade my phone in and get a free iPhone 17 pro max or a galaxy 25 he already knew what phone I had I have an iPhone XR he had me transfer and get rid of my T-Mobile service he told me I was getting a free phone I asked if it was entirely free

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Customer Service

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