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Exposed cables and cooling device exposed. [Edited]
Xfinity workers have been here in our community working last week [Edited: "Personal Information"]. There are cable lines pulled out of ground and a protective cover that has been removed with some sort of metallic device that the lines go into removed from the ground.This is between units [Edited:
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Customer Service
To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and pap
New TV Box Frozen on Welcome Screen Day 2
(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.
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@jsm3rd I'm looking for answers from comcast, not I'm gonna cancel time and time again
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Yes, please. What other information or steps are needed to move on in this process?
New TV Box Frozen on Welcome Screen Day 2
(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.
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Hi there @mlcduck, I've sent you a direct message on our open conversation regarding your concerns about this. As we're still working with you on your primary concern, we will ensure this additional concern is also addressed for you!
Xfinity unable to accept payment
I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they
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Thanks for taking time to post on our Xfinity Community Forums page, @user_m3zx5f. I'd like to do everything I can to help with the promotion issue. Please send a direct message including your full name and service address, and we can get started any
Request to Restore Wrongfully Removed Xfinity Mobile Promotion
Hello Xfinity Customer Relations, I am writing regarding a promotional offer that was removed from my Xfinity Mobile account. I signed up for Xfinity Home Internet as a new customer under a promotion that included one year of complimentary Xfinity Mobile service for one eligible line. I activated th
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user_5l27q7 When you take a look at the Status Center page while logged into your Xfinity account, is there any information listed regarding an ongoing issue or pending repair work? You can visit the status center here: https://www.xfinity.com/suppor
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
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user_djw Sorry to hear that you're having this issue keep popping up. I don't see a reported issue with the app for Roku devices, but if you're still having these issues, I'd recommend trying to restart the Roku device and your modem at the same time
Roku Issues
For the past few days the stream app keeps giving me timeout or other errors. Is there a current bug that needs to be fixed? I keep having to delete and reinstall it over each time I go in. This is on a Roku.
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Did you want me to help you have that box delivered?
New TV Box Frozen on Welcome Screen Day 2
(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.
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Just got my latest bill. It includes a late fee, despite being promised by multiple customer support agents they would not do that, since they are having trouble accepting my payment.
Xfinity unable to accept payment
I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they
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The Xfinity gateway has been replaced multiple times by me and an Xfinity tech
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
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Since it was first installed 2 years ago but recently it seems to drop (for a minute or 2) more frequently. Almost once an hour.
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
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Is there any delays in trying to access channels or alot of inserted commercials will watching shows Is it still working good for you Looking to do same Thx
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hi there, @Dzeno Thanks for reaching out to us on the Forums! We know how frustrating it is to have the account concerns you are having. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolic
Can’t access account
I can’t access my account from web or app, receive an error when logging in. Also my phone numbers and email are not recognized by phone agents. My auto-pay information needs to be updated and I have no way to access my account.
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So what content does Comcast care about to post n what on the thread are U looking for
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_5l27q7 thank you for your replies, how long has this inconsistency with your connection been an issue? Did it recently begin to occur or has this been a long-standing concern?
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
Request to Restore Wrongfully Removed Xfinity Mobile Promotion
Hello Xfinity Customer Relations, I am writing regarding a promotional offer that was removed from my Xfinity Mobile account. I signed up for Xfinity Home Internet as a new customer under a promotion that included one year of complimentary Xfinity Mobile service for one eligible line. I activated th
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Billing
Time to leave Xfinity
As much as I hate streaming it’s time to leave Xfinity. First we lose ABC now NFL Network and NFL Redzone? And we get no rebate? We tried calling Xfinity awhile ago to see if we could get our bill reduced, get some kind of option. Unless we cut just about everything we watch we were stuck. The only
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Rules and Automations
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Refund
I purchased a now WiFi pass and I must have spelled my email wrong can I have a refund so I can repurchase I have the phone number and card number
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