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I have a question about billing and no one answers the phone.
For some reason I was over-charged $200 on top of my regular monthly bill. I want someone to ANSWER THE PHONE! If I am ignored and don't get a real human on the phone, I will cancel all my services.
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Billing
Bill
My xfinity bill was paid on August. 10th for $75,90 cents. Today they try to charge my account $97.03. And fortunately, I didn't have that much money in my account so it wasn't charged. I need to talk to an agent to find out what is happening. And why this $97.03 charge?.
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Customer Service
Use of Xfinity Streaming on Ipad Mini 2 with IOS 12.5.8
Good Day... I have an older Ipad Mini 2 that uses OS 12.5.8. In order for me to use the xfinity streaming app, it automatically downloads the older version of the app. When I downloaded the older app, it's working perfectly. Last week, however, the app started not letting me sign in. When I try to s
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Xfinity Stream App
Good Morning, @user_dycbkh! I do apologize for the experience with your phone and the details on your account. I would be happy to look into the account further into the account with you, and work through submitting a ticket for our Xfinity Mobile te
Complaint
Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my
Question
Day 8...still no phone service or access to our account..no return phone call as advised at 6pm yesterday.
Complaint
Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my
Question
In order for us to be able to assist you with this issue @user_8dnn0v, you will need to send us a direct message so that we can access your account. Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click the
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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Data usage
Exorbitantly high data usage causing high bill. As you can see history shows I use way less. I've had recent issues with Xfinity mobile hotspot. Requesting some kind of assistance
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Network
@XfinityJanelle [Edited: "Personal Information"] Peacock Premium not accessible. Known issue. What is the solution? Thanks, dy
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
Question
Good morning @user_46qqm7, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that also works from home I can understand the frustration of having service issues impact your ability to work, but yo
THREE DAYS WITHOUT SERVICE - asking for escalation and a tech
I have been completely without Xfinity internet for three days. I have gone through the automated troubleshooting process and have been unable to get a technician dispatched. I have now been given a technician appointment for next Wednesday. I work from home and this outage is materially affecting m
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Good Morning, @user_6zikjx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the slow connectivity within the household, it certainly is not what we want for our customers. Are you exp
My internet is running very slow - 1/10th of what it is supposed to be
My internet speeds are 9 mbps when I pay for 1.3 gbps. This has been happening for weeks. Can anyone help? We had a bad storm recently and I am worried it is a network issue.
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THREE DAYS WITHOUT SERVICE - asking for escalation and a tech
I have been completely without Xfinity internet for three days. I have gone through the automated troubleshooting process and have been unable to get a technician dispatched. I have now been given a technician appointment for next Wednesday. I work from home and this outage is materially affecting m
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Accessibility
@user_stat3s Let's check the ticket and see what is going on. Send us a direct message with your full name and service address, as well as any ticket numbers you have. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
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Hi @user_cn7uz7, Thanks for letting us know what you have already tried. I'd like to take a closer look at your account on my end to ensure all is properly aligned. Please send our team a direct message with your full name and service address.
no dial tone.
phone says no line. plugged directly into modem. resetting didn't help. has to be on your end
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@user_8dnn0v Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message
Moved service to a new location and I lost access to Peacock Premium.
Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.
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Xfinity App not working with Roku
I have tried different brand TVs and multiple ROKU devices.... It still does not load the channels. Has this issue been resolved? What's the fix? Regards
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Xfinity Stream Website
I have a ticket. I am seeking action on adding a tap to an existing overhead line. I have not heard back from construction services, but rather from office people. Are you able to help me get detailed information on why a second coax cable installat
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
Question
user_32mago Hi there! Thanks for creating the post for us to help out with the account. I'm sorry that you need to cancel the services. I hope that there wasn't an issue with your connections. I received your direct message as well, Please
I would like to cancel my account as X-finity.
I thought I had canceled my X-finity subscription, but I’m still being billed. I want to cancel it completely. If there’s a remaining balance, I’ll pay it in full, so please let me know the amount I owe.
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Hello @user_rz59rl Thanks for reaching out to us. We'd be happy to help accommodate your request. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support: Clic
XfinityMatthew
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Cancel
I need to cancel my services on Sept 2
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