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How can I get internet service from Xfinity. I do not have an account!

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Xfinity Stream Website

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Someone regularly hacking my account

I regularly get notice from xfinity to reset my password as someone else successfully asks to reset my account

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Email

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Request XB7 or XB8 swap for 1 Gig EPON - XER10 does not support bridge mode

I have 1 Gig EPON fiber service (installed 2026-06-02), with a Nokia NKFN11AEL ONT (Nokia part 3FE48103AAAA). The tech delivered an XER10 gateway (Part No SCER11BELCOM, FCC ID P27XER10). I run a UniFi Dream Machine SE as my primary router. The XER10 does not support bridge mode, which forces me into

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Your Home Network

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Xfinity contractor broke my coax on pole

I have been a customer for 42 years. Yesterday Xfinity contractors broke my Internet coax connection at the top of the pole. They said they are contractors and don't do home connections. They said I need to contact Xfinity. I've tried the Xfinity app and talk to people on the phone. From what I'm se

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Your Home Network

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I am very disappointed in Xfinity. It seems like every year they are dropping a channel or 2 because of contract disputes.  This will be the last straw if it is not resolved before the 2026 NFL seasons starts.  The entirety of my bundle wi

6837343

 commented 

3 hours ago

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NFL Network

Since I'm paying for NFL Network and it's not available, why am I not getting a discount or seeing a reduction in my bill? Do you anticipate NFL Network to come to an agreement before the start of the season? If not, I will be switching providers.

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Very displease with technician

Technician came to my property to set internet up. I let technician in the garage to set up internet. He told me I don’t have to stand around. I went upstairs to use the bathroom,he called me and I told him just a second I’ll be down shortly as I’m in the bathroom. I came down and the technician lef

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Your Home Network

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user_oj2uvy Thanks for reaching out to us about your concern with Ping since your recent move. I can certainly understand that being a concern when gaming online as I do so as well. You have come to the right place for help with finding the issue. Si

XfinityEricB

 commented 

3 hours ago

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Ping issues

“We’re using an Xfinity Gateway with a wired Ethernet connection. We recently moved, and since then the ping in online games (Valorant, Rocket League, CS2) has been spiking from around 50 ms to over 300 ms. We’ve tested two different PCs, so we don’t think it’s the computers. Can you check the line

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Good morning @user_v825vd we provide monthly billing statements for you to review. https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobillhttps://www.xfinity.com/support/articles/new-bill-design https://www.xfinity.com/support/

XfinityJoe

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3 hours ago

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My Bill

Hello, My name is [Edited: "Personal Information"], and I have been using your internet service since 2025. When I first signed up, my monthly bill was $45. After that, it increased to $71, which I have been paying. However, I recently received a bill for $131. I would like to know why my monthly ch

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Good morning user_e2q5kk! Thank you so much for your service to our country and I hope that you have a safe deployment! The only option that we have for pausing an account is our seasonal hold program and that program has limitations and costs as yo

XfinityPaula

 commented 

3 hours ago

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Pause service

I called to pause my service as I am being deployed in the military and won’t be home. They told me they cant do anything except a seasonal pause and I will still be charged 8$ per month! Is there not a different type of pausing for military members that’s waives this fee?

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Internet Enhancement work

I live in Carol Stream, IL. We are at day 5 of having minimal internet service because you are doing work to enhance our internet services. First, it is absolutly unaccept that you did not tell us that this would be going on for multple days. So I am asking, how many more days can we expect little t

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Your Home Network

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Howdy user_lxnew9. Happy to help get this sorted out. Our team can access the order and get this closed out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at thi

XfinityTommy

 commented 

3 hours ago

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Cancel a order

I want to cancel my xfinity order. It was placed by mistake i do not need the box

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user_abi93n You can update your Xfinity payment method in about two minutes using the Xfinity app or online portal.Using the Xfinity App: Open the app and log in with your primary Xfinity ID. Tap the Account tab, select Bill details, then tap Bi

XfinityPeterH

 commented 

3 hours ago

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Update payment method

Update payment method

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Cancel a order

I want to cancel my xfinity order. It was placed by mistake i do not need the box

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Customer Service

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Update payment method

Update payment method

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Sign-In and Account Management

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user_467ifi, Hi there! Thanks for reaching out. No worries! Depending on the order status, the delivery date can be updated by changing the delivery date of your Getting Started Kit. You can use services like UPS My Choice or FedEx Delivery Manager t

XfinityGabriel

 commented 

4 hours ago

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delivery date

i don’t move into my apartment until the 25th and i forgot to change the delivery date. can i change it?

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Hello @user_t47yte, thank you for taking the time to leave a post. Sorry to hear about this experience. Finding burn marks on your wall and discovering that the extender was extremely hot must have been very alarming, and I can certainly understand y

XfinityMarshante

 commented 

4 hours ago

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My Extender Port Caused Burns on our wall

Woke up this morning to our Xfinity Extender Port XE2-SG blinking and very hot. Looking a bit more closely, there were burn marks forming on our wall next to where the insertion plugs would be located for cables. Needless to say I unplugged it from my wall. But this could have been really bad if all

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delivery date

i don’t move into my apartment until the 25th and i forgot to change the delivery date. can i change it?

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Customer Service

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Pause service

I called to pause my service as I am being deployed in the military and won’t be home. They told me they cant do anything except a seasonal pause and I will still be charged 8$ per month! Is there not a different type of pausing for military members that’s waives this fee?

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Customer Service

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Error code TVAPP-00500

I have been a loyal Xfinity customer for 16 years, but the cost of my service has become too expensive—over $200 a month. After Ezee Fiber came to my neighborhood offering comparable service at a much lower price, I called Xfinity to switch to their streaming service to lower my bill. When the repre

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Xfinity Stream App

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No I did not work. I use chrome on the web to view my Xfinity emails. Whenever I open it up, they all are shown as read. But if I do a specific search, then it shows the ones that are not read?

rabbits2

 replied 

4 hours ago

 to the conversation: 

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my unread messages are not showing as bold on the web

As of last week, all messages are shown as read? Unread are not BOLD FACE

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