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user_7jb4dg Hello and thank you for reaching out via our Xfinity Community Forums. It sounds like your last promotion was good for about a year and that is why you are seeing the increase in your billing at this time. Iwould be happy to review your a
bill increase after one year
My bill increase a bit after one year promotion. Currently Att is offering a competitive package on my house address. I would like to know if xfinity can match the price. Otherwise, I may consider move to Att
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Will do when I return home.
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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@user_iny233 Thanks for bringing your concerns to our attention. Our team is here to help. Our apologies for the frustration and confusion this caused. Can you please direct message me your first and last name along with your full service address so
Order issues
Placed an order for the new iPhone pro max 15 min after I disconnected the call . I reached out to customer service to verified the delivery address. Agent stated is been deliver at the service address when I was told that I can pick it up at Xfinity location. Spoke to Xfinity agent using the chat d
Question
Good morning @user_qovjaj, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your Xfinity mobile line is not showing connected to the new address, but you have come to the right place for assist
Xfinity Mobile Support - Phone line not showing on account after a move
I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.
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Good morning user_lbg63q! Thanks for making us aware of this trouble with linking the account and accessing your new account. I'm sorry for the trouble this is causing with accessing your account details. Once an account is created online there could
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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bill increase after one year
My bill increase a bit after one year promotion. Currently Att is offering a competitive package on my house address. I would like to know if xfinity can match the price. Otherwise, I may consider move to Att
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Billing
Negative Credit Balance
I have had a negative credit balance for the last 3 months. I want this money returned back to my card or bank. How can I do that?
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Billing
Hi @user_cqgvmf, you have come to the right place to do so! We value providing our customers with a smooth, and comfortable customer experience. When you have a moment please send our team a direct message with your full name, the name listed on the
Formal Complaint
I need to file a formal complaint about an experience I had with customer service. Usually the customer service I get from xfinity is just fine but I had a very unusual and concerning experience this last time. Please advise.
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Internet Issurs
Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen! Xfinity claims to achieve over
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Your Home Network
Formal Complaint
I need to file a formal complaint about an experience I had with customer service. Usually the customer service I get from xfinity is just fine but I had a very unusual and concerning experience this last time. Please advise.
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Customer Service
user_3erze9, thanks for sharing, and clearing that up. I can help you with some troubleshooting on my end. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can aut
Dynamic Range Window Violations and loss of connection
Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee
Question
I've power cycled the modem and router and also factory reset the modem with no change. Problem has persisted today as well. I'm in a rural area with no network interference near and also my network is a new WiFi 7 mesh setup with no congestion. Smar
Dynamic Range Window Violations and loss of connection
Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee
Question
Hi there, @user_ryuogh! Thanks for moving with us! I hope you are getting settled in at your new place! We are happy to further help with your Gold status. We can put in a ticket to have that updated. It only takes a few minutes to hear back once we
Xfinity Downgraded Me from Gold to Silver After Moving — Anyone Else?
Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just s
Question
Xfinity Downgraded Me from Gold to Silver After Moving — Anyone Else?
Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just s
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Customer Service
user_3erze9 hi there! Thanks for reaching out. That's usually caused by poor network quality due to distance, interference, network congestion or faulty hardware. Have you done some basic troubleshooting such as disconnecting from power for 60 second
Dynamic Range Window Violations and loss of connection
Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee
Question
I regret switching to XfinityTheir billing has been terrible Issues every month I can’t find a corporate headquarter to complain about it. Phone number. I just took my phone service away from it And I’m about to switch out my Internet service due to
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Xfinity mobile has the worst customer service communication in the world! Literally every single time, which has been an on going problem every monthly bill service to become stuck on the phone for hours constantly getting transfered multiple times having to repeat, explaining my situation over to e
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