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EricN Thanks for reaching out! We have been alerted that access to Xfinity Email via 3rd party applications is currently offline. Our engineering team is working on the issue, and we hope it's fully resolved soon. In the meantime you can access your
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con
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Hey there, user_92q5d9! We are following up with you to check how everything went after your appointment. Let us know if you have any additional questions.
Land line is dead
Even when I plug a phone directly into the modem. The phone does not light up so I assume it's disabled. I have restarted the modem several times.
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Xfinity Email began refusing my Outlook connection for no apparent reason around 4:15 pm on 12/7/2025. I have tried setting up Thunderbird to bypass MS Office, same result. I deleted account and re-added in Outlook - will not connect. All my setting
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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@user_hpvjyn hey, I’m in the same boat. Wondering if you got any answers.
Charged after cancellation for 1.5 years - would like a refund
Does anyone know how to request a refund? I cancelled my mobile services over the phone in December 2023 and was given a refund for that month. The refund is clearly shown. The next month I was charged a strange $4 and then the next month my regular billing started up again. I unfortunately didn't c
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Apple TV Remote
If I host Xfinity Tv Streaming app on Apple TV, Will the Apple TV remote same functionality as Xfinity remote?
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Xfinity Stream Website
Hello @user_e3eb9c, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having issues with your Streaming App?
iPhone streaming app is inconsistent
There are days when the stream app will not respond. The channel guide and recordings won’t load. Closing and reopening the app doesn’t help.
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Need my 2.4ghz band on b/g/n standard
I was able to split my dual band Wi-Fi into separate 2.4GHz and 5GHz bands through the XFINITY App. But I also need the 2.4GHz band to operate on b/g/n. I was on chat support for a long time and the guy kept promising he could Help me but in the end he was useless. So I need to get this done somehow
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Your Home Network
Hello @rita.1. I understand your frustration, and we are limited on what we can do with NOW services. I can assure you that our NOW service team is working on a resolution.
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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Yahoo transition setup
I have three Comcast emails, but only two are currently setup to transition to Yahoo Mail. I cannot find a way to contact Comcast and ask that my third email account get setup so i can do them all at the same time.
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Hello, and thank you for reaching out Stephspinosa. First and foremost, I sincerely apologize for the frustrating experience you've had over the last week. As an 18-year customer, you deserve far better service and communication from our team. I comp
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hello i have been a customer for over 18 yrs., last week i had internet connected to my business. downstairs from my residence., now the technician had maybe touched one of the cables to go out., called customer service was advised to change cable bo
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Xfinity just sent me an email saying posts I follow have a solution!!!!!! TOTAL INSANITY. There isn’t a solution. I had tech out today only to see all the tickets that were created and marked as closed. The NOW customers get that we can only c
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
Question
Aca001h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Pl
Cancel service because of price
I started out paying $80 for my service now it is $134 a month. That bill is just way too high for something that has been spotty and not always worked. It's especially frustrating when I see people getting deals for $50 as new customers for the same plan and service that I pay for.
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Regarding rebate
I am so frustrated at Xfinity at this point I’m going to explode. We have been getting the run around from Xfinity since April!!! We have never received our rebate from the promotion that was running back then,where you would pay off old phones and send a rebate. XFINITY has our phones and we NEVER
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Customer Service
Cancel service because of price
I started out paying $80 for my service now it is $134 a month. That bill is just way too high for something that has been spotty and not always worked. It's especially frustrating when I see people getting deals for $50 as new customers for the same plan and service that I pay for.
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Customer Service
How can I request new box?
I have a xg2v2-p box and the third party apps are so slow they are unusable. Can i get a xg1v4 instead? How do I know if these models are available for installation in my area?
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Non-X1 Service
@XfinityShawn Thank you for replying. This is not be marked as an "excepted answer." The chats accomplish nothing. The people on the other end make all kinds of promises that are not kept. Their continual flattery and compliments are sickening. I kn
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
Question
Hi @user_2t9wvl, thank you for taking the time to create that official post for us! Just for better clarity, you are referring to the device payout plan. This plan is designed to reimburse you with a prepaid visa gift card in the amount specified in
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Regarding rebate
I am so frustrated at Xfinity at this point I’m going to explode. We have been getting the run around from Xfinity since April!!! We have never received our rebate from the promotion that was running back then,where you would pay off old phones and send a rebate. XFINITY has our phones and we NEVER
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