Xfinity Community Forum

U

Movies in Spanish

Just lately Paramount and FXM movies have been broadcast In Spanish. Anyone know why?

Question

•

Channels and Programming

2

0

U

I am having the same issue. Vizio Tv using Xfinity box connect to tv. Using Disney + or Hulu when it runs commercials it will stop. Not every time but usually when one 30 second commercial segment stops and another is going to begin it F

user_fmb0kd

commented

10 hours ago

to the conversation:

0

1

H

Why are my Hulu commercials freezing the whole system through XFinity app?

I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al

Question

Fandango at Home rewards code not working

Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyon

Question

•

Customer Service

4

1

0

U

How do I send a message and ask to speak to someone from corporate Comcast. Tonight at 5:30pm I spoke with an agent and he baited and switch me from legacy plan with 185+ channels down to a lesser plan with only 120 channels. I then called bac

user_zvwox2

replied

11 hours ago

to the conversation:

U

Rate increase

I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over

Question

Do I need to do anything on my end to migrate to Yahoo!, or is that a process conducted in its entirety by Comcast/Xfinity itself? If so, how would I know that the migration has taken place and that I can successfully set up my MacBook computer mail

aroldanf

replied

11 hours ago

to the conversation:

0

mac email app can’t no longer access my comcast email

After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t

Question

user_w0wg4l thank you for using the Xfinity Community Forums page to reach out today. Our Xfinity Forums team can definitely help you with your account billing related concerns. Did you have any questions related to what exactly caused an increase on

XfinityMarcus

replied

11 hours ago

to the conversation:

0

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

U

Price increase I’ve only been with you 3 months

i signed up in October 2025. I think I signed a contract. How can I find out? If I did sign a contract, I don’t think you can do this. Please advise thanks

Question

•

Channels and Programming

5

0

U

The automated troubleshooting is nothing short of ABYSMAL. It is a continual loop that fails to address my issue and gives me no other choices. Unbelievable for what I pay for this to have such terrible service.

user_h4eqb0

commented

11 hours ago

to the conversation:

0

1

U

schedule a technician

I need to schedule a technician for the street lines, not the home. We had one technician out a few weeks ago who checked everything and said the issues we were having were due to the signal at the street, but that's not something he could address and would have to get another technician out. If tha

Question

U

How do I send a message to corporate Comcast bout fraudulent activity of one of your employees

user_zvwox2

commented

11 hours ago

to the conversation:

0

U

Rate increase

I have been a loyal customer for over 20 years. My rate for the Triple Play increased over 18% from this year, and over 10% from the last year. I talked with your retention rep, and he wouldn't offer me any discount. I have now shopped with other companies and found that I will be able to save over

Question

user_49704l I can certainly understand wanting more clarity. From here, I kindly ask you to reach out privately, so we can cover the details of your account. You can start by clicking the chat/message icon located in the top right corner of your Foru

XfinityVianney

replied

11 hours ago

to the conversation:

0

U

Acct # [Edited]

Is this acct credited and closed [Title Edited: "Personal Information"]

Question

Xfinity streaming application portability on Roku

I am moving to Florida for 6 weeks in February, Is it possible to use the xfinity streaming application on the ROKU televisions at my VRBO house? Is there portability with the streaming application if I log into my Xfinity account? If not why not? Seems very restrictive and very limited use!

Question

•

Xfinity Stream Website

3

0

Sorry to read this issue persists ... something to keep in mind if we restart our Disney+ sub.

VDreadstar

commented

11 hours ago

to the conversation:

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

U

Payment arrangement

My payment is due on January 26th however the money will not be there. Is a payment arrangement possible

Question

•

Customer Service

5

1

0

I understand where your frustrations are coming from and we can forward your feedback @user_c0jq2m. Feedback can also be left on our website here https://www.xfinity.com/support/svp-contact-form. I do see that the router issue is fixed now. How are y

XfinityAlyssaA

replied

11 hours ago

to the conversation:

0

U

Internet router FAILING with NO ONE to talk to - brilliant

You all in your infinite wisdom have excluded ANY human from being able to assist. WHO pays your bills? Computers? NOOOO CUSTOMER. Your AI is so foolproof there are no humans. So smart. All us customers should let our AI pay you....oh wait - that won't work. TOO BAD. You have a DYING router in path.

Question

U

Your management are idiots to think they can replace all the people and have effective customer service!!!!!! The issue was with an INTERNET router. No idea who fixed but someone out there did. Unfortunately It was very critical I could not get to th

user_c0jq2m

replied

11 hours ago

to the conversation:

0

U

Internet router FAILING with NO ONE to talk to - brilliant

You all in your infinite wisdom have excluded ANY human from being able to assist. WHO pays your bills? Computers? NOOOO CUSTOMER. Your AI is so foolproof there are no humans. So smart. All us customers should let our AI pay you....oh wait - that won't work. TOO BAD. You have a DYING router in path.

Question

Hello @user_w3na60, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

commented

11 hours ago

to the conversation:

0

U

Xfinity stream app not working on Apple TV

I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the

Question

U

I'm having the same issue. What's the best way to get this fixed?

user_k0x9x9

commented

11 hours ago

to the conversation:

0

U

Peacock for platinum tier

I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?

Question

U

Yes I am. I just need to know if the account was credited and closed. That's all I need. Im tired of receiving bills for a watch I dont have. I need to be clear of this and I get no answers

user_49704l

replied

11 hours ago

to the conversation:

0

U

Acct # [Edited]

Is this acct credited and closed [Title Edited: "Personal Information"]

Question

R

There may be no way for YOU to separate it out, but assuredly a HUMAN put it in there SO a HUMAN can take it out. That is unless AI has already taken over and you have no control over the artificial intelligence. Surely a person or a corporate

ret60sp

replied

11 hours ago

to the conversation:

0

R

terms of service

I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract

Question

How about not paying to name sports areanas or cut back on the advertising for business internet plans (neither of which benefits the residential customer).

s_v

replied

12 hours ago

to the conversation:

0

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question