Xfinity Community Forum

Xfinity coaxial wire attached from alley pole to balcony too tight causing damage

Xfinity has its coaxial wire attached physically from back alley power pole to my balcony, the pole is degrading and tilting sideways pulling on the Xfinity coaxial cable and causing damage to my balcony as it's physically attached. I was asked to open a post in this forum, please advise how to prov

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Customer Service

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I definitely understand your frustration with the difficulty reaching us. It is incredibly stressful to be without service and unable to connect with a representative, especially given your loyalty @user_edwr9i. While we definitely try to offer flexi

XfinityQuemekia

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4 hours ago

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Xfinity is the worst internet provider

My account has been suspended after Xfinity has been denying my contact request and is expecting me to pay the full balance as a loyal customer for years. I suggest you do not join Xfinity as they will leave you hopeless and without any Internet.

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GRBU2 Thank you so much for reaching out for help with your promotion ending. We are always happy to help look into new promotion options with you. First, have you already checked out offers on our repackage page?

XfinityAmandaB

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4 hours ago

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Promotion Ending

My promotion is ending and would like to connect with someone about my options.

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Hello okeeton thanks so much for reaching out here on our Xfinity Forums with these personal device questions! Resetting or updating your modem equipment is as easy as performing a soft or hard reset on the device and reconnecting the Wi-Fi network.

XfinityAlfonso

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4 hours ago

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Arris SBG7600AC2 firware update

I have my personal Arris SBG7600AC2 setup as the router connected to Xfinity/Comcast. I'm trying to confirm the firware on our router is up to date. current FW vers is 9.1.103AA85 I have tried 7 ways to sunday to reach tech Support ... but the phone system tells me there is an outage in the area and

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Hey @user_wuvsx2 Thank you for reaching out about the Disney+ Hulu Activation. I'm sorry to hear you are still experiencing issues. When you've reached out did we open a ticket for you or verify if it is active in our billing?

XfinityEva

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4 hours ago

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Manage your suscription to complete account setup error

Can't activate my Disney + /Hulu, My original Disney account is been closed for more than a week, this is the third time I been contacting you to get some help

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Happy Friday DanoL1011, and thanks for joining us in our community 🙌 I'm sorry to hear about any recent service issues you were having, and for the way in which the issues were communicated to you by our technician. While we do always love to promot

XfinitySeth

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4 hours ago

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Xfinity forcing modem owners to use their Modems

Got an email from Xfinity telling me that I needed service and a technician would need access to my home. Scheduled service. 1 hour before the technician was to come, he called me and asked me what the issue was. I told him I didn't know because the system flagged me as needing service. He told me t

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Promotion Ending

My promotion is ending and would like to connect with someone about my options.

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Customer Service

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Phone service being cancelled

For the past 6 months I have had my phone shut off every month. I moved to an area that doesn't have Xfinity service, but was reassured that my phone service would stay free and active. It hasn't. I have spoke to many people regarding this issue and every time I'm told the same thing, yet every mont

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Plan

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Greetings @user_o5zd5p, and thank you for posting on our Xfinity Forum! We apologize for the frustration you're having with activation. We’re here to help! Can you let us know what you’re trying to activate (internet, mobile, or TV) and w

XfinityMelinda

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4 hours ago

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Help with activation!!!!!

Can someone help resolve the issues on the account????? Where is competent help???

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Comcast and ESPN need to come to an agreement. Make no mistake about it, one way or another I will be watching Red Zone come fall!

user_o8ev1k

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4 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Xfinity forcing modem owners to use their Modems

Got an email from Xfinity telling me that I needed service and a technician would need access to my home. Scheduled service. 1 hour before the technician was to come, he called me and asked me what the issue was. I told him I didn't know because the system flagged me as needing service. He told me t

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Customer Service

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Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo

XfinityJeffB

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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no, I understood my balance was past due, but Xfinity was not accepting my request for a call back and could not speak to a representative and today my Internet was abruptly shut off and extremely says I have no options and I’ve been a loyal customer

user_edwr9i

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4 hours ago

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Xfinity is the worst internet provider

My account has been suspended after Xfinity has been denying my contact request and is expecting me to pay the full balance as a loyal customer for years. I suggest you do not join Xfinity as they will leave you hopeless and without any Internet.

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This is ridiculous? ABC is one of the 3 major networks. 95% of what I watch is on ABC. I’m losing patience. Will be changing cable companies if it’s not back soon!!!!!!

user_3dl8cs

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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How do I find Xfinity email log in? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

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4 hours ago

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a way to log into my Xfinity email

How do I find Xfinity email log in?

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@user_cs4v5v Thanks for adding a post to the forum. Are you able to call the line from a mobile, if so does the call go through? Also, what troubleshooting have you done so we don't have you repeat any steps.

XfinityBenny

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4 hours ago

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Land line

Landlines has no sounds

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Bring back ABC local and national programming! Note: This comment was created from a merged conversation originally titled Bring back ABC!

user_rrotww

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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user_hjyd7y Thank you for stopping in for help with your internet. There are a lot of ways we provide to reset your connection. We have a great troubleshooting tips page that can walk you through how to do some of the reset options. You can also use

XfinityAmandaB

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4 hours ago

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Internet

Please reset the signal to my inter

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Internet

Please reset the signal to my inter

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Customer Service

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Diamond member promo code for watches

I have had no resolution with online chat Xfinity assistant, onsite at the Xfinity store and with multiple agents in the call center. Not only am I a long time Diamond member I also worked for the company for almost 14 years. I am tired of being lied to by everyone. Can anyone please help me with my

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Devices

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