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Peacock Activation Banner Missing – Missed 90-Day Gigabit Window
Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!
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Xfinity Stream Website
Cant speak to a real person
We had a power outage and all power to the area and surrounding areas has been restored. Lightening struck the house and fried some things so Im concerned the problem is my house wiring but I cant speak to a real person to confirm the issue. Everyone has internet in the neighborhood but myself at th
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Customer Service
@murf26 Thanks for checking. It helps us here on the forum know what path to take in troubleshooting or exploring options. So far that is the speed so I'm happy we didn't troubleshoot just yet. The store may have local info on areas having enhanced s
Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase
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Using my subscriptions on a different television
I have an xfinity account in Bath Maine but have not set up tv there yet. I also have a television in Lincoln MA with FIOS. I just replaced that television and would like to use my Maine xfinity subscriptions in MA. How to do that?
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Customer Service
400 bad request app
Trying to pay my bill but get error message 400 bad request on the app.
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Xfinity App
Moving service — exact unit number not listed
I’m trying to transfer my Xfinity Internet service to a new apartment, but my exact unit number is not listed in the move-service dropdown. Other units at the same address appear. Can an Official Employee help me verify/add the unit so I can move service to the correct address?
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Your Home Network
Been dealing with this same issue for 3 weeks. Xfinity hasn’t been able to fix it. I travel weekly between USA and Asia. Unreal they can’t fix it. Filed FCC complaint and got a call from corporate executive office and they can’t even figure it out. I
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
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I have this same issue too with no resolution. Before it was only happening with one of my AppleTV boxes, now it doing it to both. I've even reset the entire thing and connected via ethernet. And nothing seems to work. It just says "Please connect to
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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One of the 1.2 Gig button states: "There was a problem loading the Broadband Facts label for this plan". The second 1.2 Gig button states: Speeds Provided with Plan Typical download speed 1374 Mbps Typical upload speed
Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase
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can 1gig Fiber internet use home's existing coaxial infrastructure
We have gig fiber internet that comes in through our garage. However this means all of our devices have to use wifi to connect to the internet. Almost every room in the house has a coaxial outlet, which I know should be able to carry 1 gig. Is there some sort of setup that can be done/device that ca
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Your Home Network
user_867y25 You would need to call our Prepaid customer support team at 1-855-757-7372 as they are the experts that handle prepaid services.
Technician appointment
I bought xfinity prepaid internet starter kit but I don't have a coax outlet in my apartment. I need a technician to install it before I can use my internet
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Technician appointment
I bought xfinity prepaid internet starter kit but I don't have a coax outlet in my apartment. I need a technician to install it before I can use my internet
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Sign-In and Account Management
thanks. i figured it out. just had to log in again and choose the right account. no need to add services.
2 addresses. want xfinity stream to use different address
i use the stream app. i have 2 addresses with xfinity services, and the stream app is using the account with only 20hrs dr recording time . i want it to use tha account with 300 hrs dev recording time
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Okay I sent the message. ^_^
I need to get in touch with someone in regards to billing
The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa
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Thank you for allowing us to assist you @user_il6gj7 Please feel free to create a new post if you need any additional assistance in the future!
XfinityAbby
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Support set up a payment arrangement for me, but my site is still saying I'll be shut off today.
I asked the live chat agent to send me a copy of the chat so I had proof, but they told me to just trust them. When I login it says " Your bill is past due and your service will be disconnected on June 13, 2026 Please pay at least $309.82 today. If you need more time, you can set up a payment arrang
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