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My Demarc box is breaking
My Demarc box is deteriorating and I need someone to come out and replace it. PS you AI needs to be able to recognize what Demarc box is.
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Customer Service
Problems with billing since I signed up 6 months ago with mobile
Can someone please help me to get an issue addressed with Xfinity mobile service? My bill every month has been incorrect and I call in monthly to get it fixed , but it is the same problem on the next billing cycle. I can’t get anyone to help correct this once and for all. Can someone please help me!
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Devices
Taxes on Xfinity Internet in California?
From what I know, California does not have taxes for Internet while other states like Texas does. In any case, I noticed something interesting. From December 2023-December 2025, I had a $80.00 month XFinity Internet 1.2Gbps plan which was price locked for 2 years with a 1 year contract. This also in
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Billing
user_g7bx25 That is understandable. We'll be waiting for your DM to assist further.
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
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August 20th 2026
Is there going to be scheduled service disruption for upgrading fiber optics on this date August 20th 2026
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@XfinityMarshante ever imagine that a public post may not have been an obvious option? I got here as an act of desperation not choice.
Chats with provider are without end
After exhausting over an hour with bots and “live” chats, I am no closer to resolving my internet speed issue than at the beginning. Allegedly, there was to be new equipment sent, but the sms link sent by “an agent” only connected to the Xfinity app and subsequently to another chat where it was imme
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Thank you for allowing us to help you get this resolved @DontLie. If you do need any additional assistance in the future please feel free to create a new post.
Unexpected increase in bill
I have been a Comcast/Xfinity customer for 32 years. I have been TOTALLY satisfied, until this past 5 months. It was 5 months ago that I noticed a substantial increase t my monthly bill. I chatted at the time (September 2025) with live agent Khushal, who, in the end, was very helpful. I learned that
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Stop turning my TV off after 4 hours
Why haven't you fixed this issue or maybe you just don't care. The customer's do not like this. Maybe after you lose customer's behind this issue then you will.come.up. with a fix. I'm over it. Time to move on from xfinity can't get cable service right but yet expect customer's to trust their wirele
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X1
user_jn3a4b Thanks fore reaching out to let us know you are experiencing issue with you Xfinity Mobile service. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top righ
RCS stopped working
RCS randomly stopped working on my phone. I have messages im in groups that im can't send or receive. RCS IS ON. says connecting for the last 24hrs.
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Installation
Have had multiple appointments scheduled to have my internet line reinstalled outside and re-buried seeing as the original tech installed it less than an inch underground and it was unearthed. My upload speed is 1.5 mbps!! That is slower than satellite internet! For 2 weeks, no tech has showed up. I
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Your Home Network
Did Xfinity reimburse you?
inground sprinkler damage from xfinity contractor
Hello, last December xfinity had a contractor dig a pit in my yard to gain access to the utility box in my property. They had a guy waist deep in this thing and I advised the foreman that I have inground sprinklers. He said they would re-lay the grass they peeled back and that they have sprinkler pa
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xfinity support
hello support! Please help, I am trying to delete my Comcast email account ([Edited: "Personal Information"]) but don't know how, appreciate if you can do it for me. Thank you
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Xfinity App
Thank you for posting on our community forums for assistance, user_btanki. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To se
Abandoned telecommunications cable on private property
I have Xfinity internet at [Edited: "Personal Information”]. My account number is [Edited: "Personal Information”]. There is an abandoned telecommunications cable on my property. There is multiple loose coaxial cables and PPC splice/connectivity hardware. I need the lines identified and removed or l
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Good evening, @mlkstarrr, and thank you for reaching out to us on our Community Forum! We understand wanting to enjoy the services you love at a price that works well for you and your family, and we'd be happy to point you in the right direction. Yo
how to change to a less expensive tv plan
We are paying too much for services we barely use. Chat will only give me links to add more channels.
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@Camasonsid Thank you for taking the time to capture and share that information, especially since I know the message only appears briefly. I do apologize for any inconvenience this may have caused you, and I would be more than happy to take a d
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Abandoned telecommunications cable on private property
I have Xfinity internet at [Edited: "Personal Information”]. My account number is [Edited: "Personal Information”]. There is an abandoned telecommunications cable on my property. There is multiple loose coaxial cables and PPC splice/connectivity hardware. I need the lines identified and removed or l
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Customer Service
Hey @user_o9unof, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to double-check the settings on the modem to ensure you are receiving the best and fastest service available. Please send a direc
XfinityDemitrius
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Internet Speed & Modem Provisioning Issue
Hi, I currently have the 2 Gbps download / 250 Mbps upload internet plan. I own my modem and recently replaced my previous modem with a Netgear CM3000, which Xfinity lists as fully compatible with my plan. However, my speeds did not change at all after activating the new modem. With both my old mode
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