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Exposed wires
Main wire and connection box exposed in front yard. Have inquired multiple times regarding burial.
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Customer Service
I need to downgrade my cable because its too expensive now Note: This comment was created from a merged conversation originally titled Downgrade my cable
I want to downgrade on my cable channels
I want to downgrade my cable channels, it is too expensive now so I have to downgrade
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user_i8rold, hello there and thanks for reaching out. I totally understand where you're coming from. Entertainment can be quite expensive. We can take a look for you. To move forward with your concern, please send us a direct message with your full n
I want to downgrade on my cable channels
I want to downgrade my cable channels, it is too expensive now so I have to downgrade
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I want to downgrade on my cable channels
I want to downgrade my cable channels, it is too expensive now so I have to downgrade
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Billing
One additional update based on a test I ran. I completely disconnect my modem's power, and connected to the Xfinity hotspot network that is run off one of my neighbors modem's. I am seeing the same regular packet drop issue from their network as well
Dropped packets after recent network upgrades
One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap
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My phone is doing same thing. Keeps saying it’s wrong. But my desktop, and I pad have no trouble getting mail in my I phone. I can get it if I go to app on I phone but not phone. It keeps turning phone WiFi on and off . It’s done this since storm las
Error message from Iphone 14 will not allow Comcast email to load on wifi
There are tons of posts in here regarding Iphone issues with Comcast email but as somewhat computer literate I have tried all fixes to no avail. When I am at home and using Comcast they emails load no problem on the iPhone. It is when I am aware from home and using the wifi I get a message stating t
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Good afternoon user_kqu8r7. I would be happy to look into this further for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Comcast dug up my yard and driveway
Comcast has dug up my front yard and driveway. I need to know when this will be fixed because we are listing our home for sale very soon
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Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
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Xfinity App
Cable removal
I would like to have the cables removed from the alley to my house.
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Customer Service
... calling our landline show in the upper right corner of the TV ... now it doesn't show that info anymore ... Check your cable box Settings / Preferences / Notifications to see if "Xfinity Voice" is still enabled.
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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Comcast dug up my yard and driveway
Comcast has dug up my front yard and driveway. I need to know when this will be fixed because we are listing our home for sale very soon
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Customer Service
Customer Retention
Hello, How do I get in contact with a real human from customer retention? I feel like I am paying too much for low speeds. Every time I call 1-800-XFINITY, the automated thing doesn’t get me where I need to be. I’m getting annoyed with it.
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Your Home Network
Hi @user_cj798n, thank you for posting on our Xfinity Forums Community page with your reply! Phones brought from other countries don’t always work the same way on every U.S. carrier, which is why some may connect without any issues and others m
IMEI Compatibility Issue for International Samsung Galaxy S23 (Unlocked)
Hi, I am writing to inquire about a device compatibility issue while switching to Xfinity Mobile. My device is a Samsung Galaxy S23, originally purchased in South Korea. Although it is an international model, it is fully unlocked, and I have successfully used various international SIM cards with t
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Greetings @user_stw8oi! I want to apologize for the frustration this month long ordeal has caused you. As part of the Corporate Digital Care team, we are here to help! To help us narrow down the issue and find a solution, could you provide a bit more
Worst Customer Supprt...EVER
I have needed to use the Xfinity tech support in the past they have always helped out. Customer Service is another matter. I was putting in a post and halfway through creating the post the browser kicked me out and lost the text. I have called Customer Service 5 times and went to the store that prom
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Thanks for reaching out regarding updating your payment method. Sure, to complete the process, please follow this link: Manage your saved payment methods
My xfinity bill I need to update payment type.
[Edited: "Personal Information"] .Cannot change my card payment. johntnewbyii@gmail.com. Please send me a link to my sisters phone . [Edited: "Personal Information"]. Billed me on 3/19/26. Card is expired. I have vision issues. Thank you / [Edited: "Personal Information"]
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@Macuser4770, You can order online or we can certainly help you to order your Xumo box from our end as well. To proceed with further assistance, please send our team a direct message with your full name, the name listed on the account (if different),
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Does anyone on this forum currently have the razr ultra 2025 with Xfinity mobile?
Moto razr ultra 2025
Is the razr ultra 2025 compatible with Xfinity? I've seen both yes and no. Thank you
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@XfinityOrlandoM wrote: "... you can set up your e-mail settings so your emails don't go into the trash bin" Not really. Filters only work on mail delivered to the Inbox, and as it is being delivered there. They can't be used to move messages out of
BruceW
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Comcast started sending my emails to trash
Yesterday I noticed I was not getting emails. When checking I found all my emails in trash. I did not authorize this, please advise if Comast will fix this problem.
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