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Charging even after disconnect for last 3 months
You are charging me from last 3 months even though I disconnected/cancelled my account 3 months back. It is getting auto debited and I am not able to cancel it from Bank. There is no way to connect or interact with Xfinity real person as all goes into AI agents which is of no help. How to escalate o
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Plan
1. Ongoing, not new — same two routers (hop 6/7, Comcast's Seattle backbone) showed the issue on all 22 checks today, matching what was first seen on 2026-08-29.2. Varies in magnitude, never resolves — severity swung from near-clean (avg ~12ms, twice
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
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AT&T landline port to Xfinity Voice incomplete – outgoing works, incoming does not
We are porting an existing AT&T landline number to Xfinity Voice. Xfinity Voice has been activated and outgoing calls are working. Incoming calls, however, are not reaching the Xfinity line. The caller hears normal ringing, but the home phone does not ring. There is no caller ID, and picking up the
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Customer Service
Xfinity Phone Line Not showing up
i have Xfinity phone line from more than 1 year and it does not show on my online account from 1 year. i moved to new address and Internet line moved to new address and phone line stayed at old address. So only Internet line shows up. Every time i chat with an agent to move it to new address, they s
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Plan
I would prefer a new unit to be shipped if possible, I appreciate the help!
Equipment Lost Or Stolen
Hi! I never received my equipment even though it says it was delivered 08/28 via FedEx. If possible I'd like to request a replacement either in store or shipped.
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Port forwarding issue
I've read all over your support pages regarding port forwarding but no where did I read about a solution to the issue. Below is one of many articles where an Xfinity CSR recommends something and it doesn't ever work. Please get this worked out ASAP or tell us it will never happen. Just tell us somet
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Your Home Network
Credit not applied
Hi I’m reaching out because I was told I’d be getting a $400 credit with no trade in required for one of my mobile lines . I do not see the credit yet applied can this please be added.
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Devices
Hi Matthew, I'd like information on cancelling my account. I am not able to call in and would like to do it online or over chat. Please advise.
ETF and Contract Questions
Hi, Please have an agent DM me - I have questions about any potential ETFs on my account. Thanks.
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user_x3xs89, I checked your device to be sure, and I'm not seeing any red flags. It may have been a proactive text based on data sent from the gateway. In the future, this link https://www.xfinity.com/support/articles/comcast-alerts is a great guide
Got this text from Xfinity
“Hi XXXXXX, it's Xfinity Assistant. We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a n
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Good evening @user_y6t2nx, and thank you for reaching out on our Community Forums, we appreciate it. We can assist with your cancellation request. Please send us a direct message with your full name and complete service address to “Xfinity Su
Cancel service
I would like the service to end on September 19,2026. Please process the cancelation through this message, confirm the cancellation date and final bill. Thank you,
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Thanks for the prompt response. No issues out of the ordinary.
Got this text from Xfinity
“Hi XXXXXX, it's Xfinity Assistant. We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a n
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To confirm, if you run a speed-to-gateway test (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app), versus a traditional speed test, are you getting similar results?
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
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Cancel service
I would like the service to end on September 19,2026. Please process the cancelation through this message, confirm the cancellation date and final bill. Thank you,
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Customer Service
Existing Customer: Upgrading to 500 Mbps Tier / Cart Glitch Dropping Mid-Split Upload Speed
Hello, I am an existing customer on a fully upgraded Next-Gen mid-split node. I am currently on the 300/100 Mbps tier, and my physical line successfully pulls 100 Mbps upload speeds every day. My hardware setup consists of a customer-owned, Next-Gen certified Ubiquiti UCI cable modem paired with a F
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Your Home Network
Lowering monthly bill
Hi, I’m contacting you because my Xfinity Internet bill has increased to approximately $120 per month, and I need help getting it back to a reasonable rate. I live in the Hackettstown/Mansfield, NJ area I would prefer to stay with Xfinity, but $120 per month for internet is simply too expensive. I’m
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Customer Service
I'm getting around 330Mbps as of now and yes it is on Wifi, my Wifi is capable of 1.5 Gbps the wired connection is capable of 2.5 Gbps, I have an AMD Ryzen 7 9800X3D 4.70GHz, 32 GB DDR5 RAM, Nvidia RTX5070 12Gb DDR7 RAM, and Windows 11 home. We do ha
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
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Something else I want to add to this. When we were having some less severe outages a few months ago, I purchased an Eero Pro 7 and a cellular backup unit and subscribed to Amazon's $100/year cellular backup service. The idea is that if primary Intern
msabramo
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Recurring internet outages traced to Comcast's own infrastructure — data attached, requesting technician review
We've been experiencing recurring internet outages/degradation (several per day, each lasting seconds to minutes) for the past two weeks in our home in the Avenida España/Los Paseos neighborhood of San Jose. To get to the bottom of it, I used AI to set up continuous automated monitoring from a dedic
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