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Live agent

I can’t reach a live agent!

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9

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Hi there! Thank you for the feedback and reaching back out to us using Xfinity Forums. That is not the experience we want you to have. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&r

 to the conversation: 

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Unable to add bank account to set up as auto pay.

Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac

Question

Xfinity Stream Support for Linux or MacOS

Why doesn't Xfinity Stream support anything other than MS 10 or 11? MS 10 is no longer supported by MS which only leaves MS 11 as the only option. This is not ideal as it has issues as an OS with respect to supported hardware, insistence on online account and privacy issues. Please open up options f

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Concern moved here to the E-mail help section.

 commented 

2 hours ago

 to the conversation: 

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Unable to sent or receive emails, been using cam cast email since the last century….

For the past three months I have not been able to send or receive emails on my comcast account!

Question

@BIslander​ thanks again for the info... Your setup sounds pretty similar to ours. The quote came from using Brave search with AI enabled. Basically, Brave does the search and then AI summarizes what was found. I find it convenient, but I often drill

 replied 

2 hours ago

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Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.

I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas

Question

Hello @Spooky92 this is not the experience we wish for you to have. I want to look into this for you and make this process simple. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

 to the conversation: 

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Service

I would like someone to contact me for cancellation. This service is terrible and your website [Edited: "Language"]. Can’t even look at my account details.

Question

Hello! Thank you for reaching out. We'll be happy to see what we can do to help. Also, we see you've sent a few Direct Messages, and while we appreciate you posting your public post. Please wait for us to engage with your post, and if necessary, we w

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Please help determine if FDX is available for us and if we can get the XB10 gateway

Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks

Question

Hello Fly650 thank you for joining us in our forums. We understand how frustrating it can be when you aren't getting the speed you expect. The XB10 modem is only available in areas where X-Class symmetrical speeds are available.  We can dig more

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Xb10

I am paying for 2 Gbps service, yet the equipment being provided cannot deliver the speeds I’m paying for. I have a 10Gb NIC and require hardware capable of fully supporting multi-gig connectivity. Sending an XB8 instead of the XB10 does not resolve the problem. This feels like I’m being sold a prem

Question

Good Morning, @user_9lgl2o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your new modem activated, and your device being unable to get our App.  I

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Activate my modem

My phone is too old and will not update so I am unable to get the app to set up my Internet modem how can I fix this now. I’ve tried for hours and I’m super frustrated

Question

user_skr77, Thank you so much for your time and for allowing us to resolve the service issue by cancelling the account and crediting you for the unused services since serviceability was not able to be submitted. Please be sure to reach out to us for

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XFINITY WIFI

I moved to a non serviceable xfinity wifi address. I’ve been jumping through hoops for months (September 1st 2025) trying to figure out how to get wifi service at this location. It’s come to the conclusion that I will not be getting the service I have continued to pay for months on. I need the wifi

Question

Autopay

How do I change card that is on file which does not work anymore.

Question

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for

 commented 

3 hours ago

 to the conversation: 

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Please help determine if FDX is available for us and if we can get the XB10 gateway

Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks

Question

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