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Mixer lines
You guys have mixed up my line again. I am not on this plan please separate
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Customer Service
Please escalate the issue to a higher authority. Someone somewhere within the corporate structure created this "offer" and that entity needs to be made aware that potential customers like me are not welcoming to the idea that they created.
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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The $2 discount was for card which card discounts are no longer offered and the bank account for $10 off is the only discount offered now. But let's check out the account together and see why it is not applying correctly. Send us a direct message wit
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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Thanks. I changed about a month ago, right after I got my last bill, so I don't think it's just a delay. Looking at my previous bills, I used to get an automatic payments discount of $2 (not $3, my mistake), and I'm not seeing that on my most recent
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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Hello @Kiphara, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), a
Internet disconnection randomly throughout the day
I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.
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Good evening user_wcci91. We would be happy to take the feedback from you, and pass the information to the appropriate channel. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdqu
To do a survey of customer service
Want to do survey of a member of your customer service agent
Question
Hey there, @KMabel89, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to help with the card so you can use the balance. Can you please send us a Direct Message with your full name and your full address? &nb
Reissuing of expired gift card (never used)
Hello, I am requesting assistance with a promotional gift card that I received as a new customer with Xfinity. I have a virtual card that recently expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance? Thanks!
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Hi @user_1erb12, that does sound quite confusing! You really should just be able to drop the xumo box off with no concerns, but you can also generate a prepaid shipping label by following the steps listed in the article below. How to return your Xfin
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
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To do a survey of customer service
Want to do survey of a member of your customer service agent
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Customer Service
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
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Xfinity Stream Website
Xfinity App UI Bug
When you split bands on the router, the UI of the app pushes the "Edit Wifi Settings" link below the screen so that it is no longer accessible. App -> WiFi -> WiFi Details -> Edit WiFi Settings (bottom of screen) It is now inaccessible because a band split adds a new line of options at the top of th
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Xfinity App
Hello user_s5r6qi That is true that the bank account will get you the $10 off. The discount however can take a few days to update once added. So it may not reflect instantly. If you'd like us to we would be happy to check the account to make sure eve
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
Question
@user_3acfdp Please wait for a response from the Digital Care Team in your Direct Message
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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I keep getting told everything has been taken care of but nothing changes. I was told to return a Xumo streaming device (something that I had not even asked for) in order to honor the promised promotional rate. However, after speaking to half a dozen
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
Question
Hello @notgoodatusernames - is there anything else I need to do? I did log a Direct Message query, per Abby's feedback above. Thanks!
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
Question
Moved to Customer Service
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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Your Home Network
Hello @XfinityAbby There is nothing in the reward section! I headed there as soon as my Rewards Tier was updated, but there is nothing to redeem. I will be sure to send you a direct message.
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
Question
Hello @user_5wlzhv, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
XfinityChelseaB
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12 hours ago
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Peacock activation help
Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told
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