Xfinity Community Forum

@user_19ncca I can assure you we do take these matter very seriously, and once again thanks for taking the time to report this, it has gone to the appropriate team for further investigation. If anything else come up down the line do not hesitate to r

XfinityAbel

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5 hours ago

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Dangerous driving

I was cut off by one of your contractors at a construction lane merge. License plate Utah G50 4XP. This happend near Salt Lake City on Legacy Parkway. He then proceeded to travel at speeds over 100 MPH!! Cutting off other people erratc lane changes. His truck had signage for being an authorized Comc

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What's up with the uploads

I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t

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Your Home Network

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You get cloud DVR with both 4K boxes. The wired XG1v4 has additional local storage and more tuners for simultaneous recording. The WiFi Xi6 does Dolby Vision while the XG1v4 tops out at HDR10.

BIslander

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5 hours ago

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Xi6-T box

Hello I received the xi6-T box for 4k streaming. It said to return equipment but I still have the x1 for DVR. It is hooked up directly to my tv with a cable. Is the xi6-t box just supplemental? Is there a reason to return my x1 box? I am assuming th xi6 doesnt have dvr capabilities so I'm just a bit

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Xfinity Support

Hello! I got support from agent Ajay and I wanted to rate that agent as 10 stars but I didn't even get that after i end my chat, app didn't ask me about stars or rating. So I want to make sure that agent will get that 10 stars as excellent customer service!!

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Customer Service

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Howdy user_uoa9qb! Getting Peacock Premium at no cost is easily one of my favorite benefits for our Diamond members, and we infinitely appreciate the time you've spent with us so far to get there, so I want to make sure you're able to take advantage

XfinitySeth

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5 hours ago

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Xfinity Support

Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.

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Want a technician ti visit to set Internet

I ordered the prepaid internet device but its not connecting to the cable on my wall. Need a technician visit so he can set the device

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Customer Service

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Hi Atlanta Braves fans! Thanks for your patience as we worked to reach a deal with the Braves. I'm pleased to confirm a deal was reached today, and we'll be bringing BravesVision to Xfinity Members. Our teams are currently working on launching Braves

XfinityNima

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5 hours ago

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Atlanta Braves station

How do I watch Atlanta Braves games 2026

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New box and remote

How to unpair old remote

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Customer Service

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Hey @user_wlyd5u. Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to take a deeper look into the Peacock Premium redemption issues. Please send a direct message by clicking the chat icon in the up

XfinityDemitrius

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5 hours ago

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Cannot activate Peacock Premium - getting errors.

I am having an issue with activating Peacock Premium with my Xfinity subscription. When I go to https://www.xfinity.com/yoursubscriptions, the 'Activate Peacock Premium' button does not take me anywhere. When I go to https://customer.xfinity.com/activate-peacock, I get an error "Something unexpected

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No other concerns. I do hope this is taken seriously. Thank you

user_19ncca

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5 hours ago

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Dangerous driving

I was cut off by one of your contractors at a construction lane merge. License plate Utah G50 4XP. This happend near Salt Lake City on Legacy Parkway. He then proceeded to travel at speeds over 100 MPH!! Cutting off other people erratc lane changes. His truck had signage for being an authorized Comc

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user_9cbabc That is not the experience we want you to have. You may have used other Chat options to reach out, but we are a direct corporate-level team, and we are designed to help make sure customers like yourself get the assistance you need. I

XfinityChelseaB

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5 hours ago

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Galaxy s20+5g canceling xfinity

I am through with Xfinity I pay $140 a month for basic cable now my Galaxy s20 plus 5G Wi-Fi calling has been shut off for no apparent reason because they don't want to do a security that's a bunch of bull trying to get you to upgrade to another phone in cahoots with Samsung well I am through I own

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Cannot activate Peacock Premium - getting errors.

I am having an issue with activating Peacock Premium with my Xfinity subscription. When I go to https://www.xfinity.com/yoursubscriptions, the 'Activate Peacock Premium' button does not take me anywhere. When I go to https://customer.xfinity.com/activate-peacock, I get an error "Something unexpected

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Customer Service

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Accepted Solution

Thanks for reaching out on our Xfinity Community Forums page, @user_19ncca. I appreciate you taking the time to report this, we take these issues seriously and will get it to the right teams for further investigation. Is there any other questions or

XfinityAbel

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5 hours ago

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Dangerous driving

I was cut off by one of your contractors at a construction lane merge. License plate Utah G50 4XP. This happend near Salt Lake City on Legacy Parkway. He then proceeded to travel at speeds over 100 MPH!! Cutting off other people erratc lane changes. His truck had signage for being an authorized Comc

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I think I missed the offer. When I went back in the next day, it was gone. Thanks anyway for letting me know! I'm sure the offer will come back again.

shermann418733

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5 hours ago

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Free Peacock with service

Hello, I received an email indicating that I can have Peacock for no extra charge. If I select it, can I download peacock on my fire stick to watch? I don't want to stream it on my phone. I'd like to have it on my TV instead. Is this possible? Thank you.

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Good evening @dknj2026. We can assist with getting those activated for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign In"

XfinityRaf

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5 hours ago

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Need help activating AppleTV and with HBO

I have used chat to talk to reps and have called and spoken to multiple technical reps and I have yet to get assistance or resolution. The last person I spoke to yesterday assured me he'd call me back in 30 minutes and that was yesterday morning and I have yet to receive a call. I changed my plan fr

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Thanks for meeting us here in our community about your email concerns, @user_qzx09d. We're happy to help. Please visit this article: https://www.xfinity.com/support/articles/yahoo-email-migration-overview to review the instructions on the Yahoo Mail

XfinityLinda

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6 hours ago

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comcast email password needed for imap server- after converting email to Yahoo mail

comcast email password needed for imap server- after converting comcast email to Yahoo mail this week. I get error message "enter user name and password for imap.comcast.net"

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Hello user_znxcjv, thank you for reaching out here in our Xfinity Community forum. I will be happy to look into this for you. Did you have a subscription outside of Xfinity, or are you looking for one in addition?

XfinityJeffB

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6 hours ago

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HBO max

Where is my hbo max subscription

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LOL, you can't be serious? WOW, you know how many times I have done that DANCE with you guys? To send a Direct Message:• Click "Sign In" if necessary • Click the "Direct Message” ZERO customer service! You guys chat @ 100 people at once and when a qu

user_9cbabc

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6 hours ago

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Galaxy s20+5g canceling xfinity

I am through with Xfinity I pay $140 a month for basic cable now my Galaxy s20 plus 5G Wi-Fi calling has been shut off for no apparent reason because they don't want to do a security that's a bunch of bull trying to get you to upgrade to another phone in cahoots with Samsung well I am through I own

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user_behrf3 We can further help you on our end since you're having multiple timeouts that more than likely will need a technician to come out. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "

XfinityShawn

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6 hours ago

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Intermittent connection drops during calls; modem log shows T3 timeouts, sync loss, and downstream uncorrectables

Hi Xfinity, I’m having an intermittent connectivity/stability issue, not a simple speed issue. The connection briefly drops in and out, which is enough to disrupt voice/video calls. When the service is up, routine checks can still look normal, so this seems more like a reliability problem than a ban

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Need help activating AppleTV and with HBO

I have used chat to talk to reps and have called and spoken to multiple technical reps and I have yet to get assistance or resolution. The last person I spoke to yesterday assured me he'd call me back in 30 minutes and that was yesterday morning and I have yet to receive a call. I changed my plan fr

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Customer Service

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