Xfinity Community Forum

Just the context, we needed @user_x4evmf. I've made note of it to prevent redundancies. Let's move to that direct message conversation as we'll need some additional information from you. I'll place the instructions down below again. To send a "Direct

XfinityJustinM

replied

4 hours ago

to the conversation:

0

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Add existing CableCard to StreamTV

I have Xfinity StreamTV. I also have an old CableCard and HDHomeRun Prime that I used to use with Verizon FIOS. I tried to add them to my Xfinity account but was told via chat that I'd have to pay a monthly device fee even though I'd in fact being providing all the hardware myself. Can anybody tell

Question

U

Billing after service canceled

My service was cancel on 12/17/25. Returned equipment on 12.31.25. Still got bill for 284.7 for service in Jan and Feb 2026. I called many times and also visited the store, but they could not help. Need help to remove the bill after service canceled.

Question

•

Billing

16

2

0

user_c2rlfk, I can definitely understand why this would be concerning, especially with how the situation appears from your perspective. While Xfinity vehicles may be present at an employee’s residence, the use of cones or signage in a way

XfinityGabriel

replied

4 hours ago

to the conversation:

0

U

Xfinity van parked next door

Can an Xfinity employee park their unsightly Xfinity van in the driveway? It is a large van with equipment and cannot fit into garage. This van is parked there all day. The neighbor doesn't seem to work at all. Can someone check into this van?

Question

U

Sorry about that. Thanks for moving it.

user_3ssd0r

replied

4 hours ago

to the conversation:

0

U

Did not receive promised credit

I spent hours on the phone with multiple agents trying to lower my bill, which has gone up substantially just within a few months. The first agent I spoke with told me that he could remove some channels we don't want which would lower the cost. I clearly told him the type of programming I wanted to

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

1

U

Did not receive promised credit

I spent hours on the phone with multiple agents trying to lower my bill, which has gone up substantially just within a few months. The first agent I spoke with told me that he could remove some channels we don't want which would lower the cost. I clearly told him the type of programming I wanted to

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

early termination fee

I just found out I was duped into a termination fee terms of service in 2025 when requesting a price adjustment and then in 2026 [edited: Inflammatory remarks] into staying with Xfinity because of the $230 price tag to drop them. [edited: Inflammatory remarks] after dealing with a chat agent that te

Question

U

I did call my local municipality. However now, the driver is parking on the street, with orange cones set around the truck indicating official Comcast business is being conducted. This unsightly truck is parked illegally faking that work is be

user_c2rlfk

replied

4 hours ago

to the conversation:

0

U

Xfinity van parked next door

Can an Xfinity employee park their unsightly Xfinity van in the driveway? It is a large van with equipment and cannot fit into garage. This van is parked there all day. The neighbor doesn't seem to work at all. Can someone check into this van?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

2gb Internet

Noticed huge drop in internet speed, from about 900mbps to 80mbps. Rebooted everything, same thing. Looked at my Motorola MB8611 event log after reboot, found these 2 errors: Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Time Not Est

Question

U

I tried all network reset etc but the experience remains same. During peak hours , indoors the data speed/strength drops. Iam on premium unlimited plans

user_x4evmf

replied

4 hours ago

to the conversation:

0

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

U

Add existing CableCard to StreamTV

I have Xfinity StreamTV. I also have an old CableCard and HDHomeRun Prime that I used to use with Verizon FIOS. I tried to add them to my Xfinity account but was told via chat that I'd have to pay a monthly device fee even though I'd in fact being providing all the hardware myself. Can anybody tell

Question

•

Customer Service

11

3

0

2gb Internet

Noticed huge drop in internet speed, from about 900mbps to 80mbps. Rebooted everything, same thing. Looked at my Motorola MB8611 event log after reboot, found these 2 errors: Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Time Not Est

Question

•

Customer Service

9

2

0

Greetings @user_x4evmf,I would echo the same steps encouraged by @DreamSayerZ, if you have not done such already. I'd also be curious to know which plan you are on as well. As someone that lives right outside of a large metro network prioritization b

XfinityJustinM

commented

4 hours ago

to the conversation:

0

2

U

Xfinity mobile network becoming worst n worst

I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi

Question

U

early termination fee

I just found out I was duped into a termination fee terms of service in 2025 when requesting a price adjustment and then in 2026 [edited: Inflammatory remarks] into staying with Xfinity because of the $230 price tag to drop them. [edited: Inflammatory remarks] after dealing with a chat agent that te

Question

•

Customer Service

14

2

0

Concern moved here to the TV help section.

EG

commented

4 hours ago

to the conversation:

0

U

What am I paying 100 dollars a month for when my TV buffers all the time?

Question

Concern moved here to the TV help section.

EG

commented

4 hours ago

to the conversation:

0

U

Remote

I unpaired the remote and it is still not working. This is a new remote we received a few weeks ago and the same thing is happening

Question

packet loss 80%

Every time it rains, I deal with packet loss that can reach up to 85%, and even today, with sunny skies, it’s still at 9%. I’ve had techs come out, replaced costly equipment, and called tech support, but the only solution they offer is to send another tech. Doesn’t Xfinity monitor its own nodes and

Question

•

Your Home Network

6

0

Using the https://customer.xfinity.com/billing/services/statement/history link would be the fastest way to locate the pdf version of your billing statement, @user_xz8rol. Locating the statement should be pretty intuitive, but the How to view your Xfi

XfinityJustinM

commented

4 hours ago

to the conversation:

0

U

Where can I find my bill statement?

i am looking for my statement

Question

U

Where can I find my bill statement?

i am looking for my statement

Question

•

Billing

14

1

0

@user_o3w56x Great to hear it is now working for you. It may have been a glitch in one or the other. Yahoo would be the support for that, we would not be able to say whether or not it would happen.

XfinityJanelle

replied

5 hours ago

to the conversation:

0

U

Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question