Xfinity Community Forum

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Something similar happened to me and left me totally confused and suspicious at the end of the conversation I don't know what to do now

user_10u9t2

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8 hours ago

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Frustrating and upset

I called yesterday because I started to have issues with my Internet connection. When I called I was told about a promotion with AT&T. Which I was referred and transferred and signed up with AT&T and made a payment yet I'm already financially struggling. When I called today to discuss the Xfinity ac

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Something similar happened to me.

user_10u9t2

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8 hours ago

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Frustrating and upset

I called yesterday because I started to have issues with my Internet connection. When I called I was told about a promotion with AT&T. Which I was referred and transferred and signed up with AT&T and made a payment yet I'm already financially struggling. When I called today to discuss the Xfinity ac

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@user_xf5kt3 Thanks for reaching out to us about lowering the price on your plan. I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.

XfinityCarolyn

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8 hours ago

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1 gig $50 internet plan

As a gold customer, can i get the 1 gig $50 plan that you offer for new customers? My internet plan promotion will end in a few months and I can't afford too much money...

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The Xfinity Membership tier will always reflect the specific customer whose name is on the account only. If that same customer transfers services between locations or otherwise, they can always take their membership tier with them and retain it in fu

XfinitySeth

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8 hours ago

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transfer xfinity membership tier

I recently cancelled my internet service when I moved in with my wife. When I called customer service to cancel my service, and in discussing the move, the representative mentioned I could transfer my rewards status to my wife (since I had platinum tier and she has gold tier) to get a better deal on

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1 gig $50 internet plan

As a gold customer, can i get the 1 gig $50 plan that you offer for new customers? My internet plan promotion will end in a few months and I can't afford too much money...

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Customer Service

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Peacock Activation

I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the same account. Would appreciate help on the backend to resolve!

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Channels and Programming

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I believe she's been a customer for 3 or 4 years, while I was with xfinity for 6 or 7. We currently only have internet, under her account. If I cannot transfer the membership tier to her account, could I simply transfer our internet plan to my accoun

user_m3uvgl

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9 hours ago

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transfer xfinity membership tier

I recently cancelled my internet service when I moved in with my wife. When I called customer service to cancel my service, and in discussing the move, the representative mentioned I could transfer my rewards status to my wife (since I had platinum tier and she has gold tier) to get a better deal on

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Good evening, and thank you for reaching out regarding your TV issues @user_5mfj4w. I see that you mentioned your service stopped working. To better understand what’s happening, are you currently receiving any error codes or messages on your

XfinityAlyssaA

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9 hours ago

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Test tv in garage

My service in garage tv stopped working

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hello. I did what you instructed me to do and they are mailing me a new router as they found error codes when I guess they scanned the system. I’ll report back once I have the new unit up and running. Wish me luck. Thanks

user_j7x9ls

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9 hours ago

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When do routers get replaced with more modern ones

I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology

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Since a standard system restart or clearing cache didn't do the trick, let's take a closer look. @user_dwz739 send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y

XfinityQuemekia

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9 hours ago

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It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!

HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!

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Hi @Lmec, Thank you for taking the time to create a new post, and also for referencing similar issues you found on the Forum. I am grateful for all your time and efforts so far. I understand you are having trouble with MLB Extra Innings games fr

XfinityVianney

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9 hours ago

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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user_xeq8pa Have you tried signing up for our waitlist? You can text WAITLIST to 266278. If an earlier appointment is available, we will let you know that way.

XfinityDilary

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9 hours ago

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Down cable line hanging in my driveway

I guess this isn't important to your company that this cable was knocked down by a storm and has been hanging in between my house and garage for the last 7 days. There are also broken cables that are in my yard that are old lines from your company. I need a technician immediately to come and either

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I followed your instructions. Hopefully I will receive a reply soon. Thanks.

user_lrvhb5

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9 hours ago

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I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

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Thank you for reaching out to our team here. I will be happy to take a look at your account to see what type of plan you are eligible for from here. Can you send me a direct message with the full name and complete address for your service? To send a

XfinityJohnG

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9 hours ago

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Installment plan

Got set up with an installment plan,made a $38 payment one month ,but now they're wanting the full past due balance.I thought the installment plan was a monthly thing.What's the story?

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@XfinityBrianH I have been in contact with customer service 3 times today and was told that the earliest someone could come to my house is Saturday.

user_xeq8pa

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9 hours ago

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Down cable line hanging in my driveway

I guess this isn't important to your company that this cable was knocked down by a storm and has been hanging in between my house and garage for the last 7 days. There are also broken cables that are in my yard that are old lines from your company. I need a technician immediately to come and either

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I wanted to set up an installment planned for my bill that’s due today please

user_7m3zbe

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9 hours ago

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Installment plan

Got set up with an installment plan,made a $38 payment one month ,but now they're wanting the full past due balance.I thought the installment plan was a monthly thing.What's the story?

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Thank you for confirming that information @user_s5bf3a, I appreciate it. Let’s take a closer look at this. To get started, could you please send us a direct message with your name and the service address on the account? To send a "Direct Mess

XfinityAlyssaA

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9 hours ago

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Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

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I'm all of those things. Only user on the account, primary, 17 year customer and well over 18. 2 gig internet & Premium TV package.

user_s5bf3a

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9 hours ago

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Xfinity rewards not working - claims I am inelegible

I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

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I did the two things you suggested and it did not solve the problem. HBO MAX is still uncontrollably buffering and freezing. What next?

user_dwz739

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9 hours ago

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It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!

HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!

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user_mqf3k6 Hello, I am sorry you are having issues with peacock. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, yo

XfinityVictor

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9 hours ago

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Your Xfinity account is already linked to another Peacock account.

Your Xfinity account is already linked to another Peacock account. I recently got a new service. Peacock access was included as part of my internet subscription. However, when I try to activate Peacock I receive the error " Your Xfinity account is already linked to another Peacock account. Here’s Ho

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