Xfinity Community Forum

cell phone not connecting to wifi but PC does connect

When I went t turn on wifi on phone got message "Internet May Not Be Available." Worked fine two days ago. I can access the Internet from my laptop. Tried resetting phone, resetting modem/router, AI Assistant chat which did some diagnostic tests and found the connection good. Message was that some o

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Your Home Network

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Bank account

I have tried for several week to add a new bank account to my xfinity payment. I have been told it should be able to add this payment within a few days. Still not available. I'm tired of wasting my time with this, I spent too much time, gas and effort trying to get this straight. Is anyone listening

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Customer Service

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CHANNEL 5 BACK ASAP ! I HAVE HAD IT - SOLVE THIS PROBLEM - STOP PLAYING GAMES ..........

user_7sr3o7

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2 hours ago

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Need Channel 5 Restored Asap!!! [Edited]

So disappointed that you can't get channel 5 restored!!!!!@ [Edited: All Caps]

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@user_0ewza3 Hi there! Thanks for reaching out. I can definitely understand the importance of receiving email on your Mac and iPhone. You've come to the right place. Our team of experts can help with that! If you’re receiving your Xfinity email

XfinityGabriel

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2 hours ago

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Mac email

I receive my email on my iPhone but not my Mac, How can I get it on my Mac?

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@Tek @KM1062 there is a known memory issue on X1 with the Paramount + app. What box do you have ? It's possible that a issue like this manifests differently on different apps. Sorry for not responding sooner. I overlooked your comment due to th

KM1062

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2 hours ago

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K

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Good Morning, @user_7ip4y5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly strange regarding the order completing and processing the refund back at a later date. Did you order a phone that may h

XfinityAdrienne

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3 hours ago

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Ordered a phone but the money was refunded?

[Edited: "Personal Information"] this is my order number, I ordered it on April 12th an 132$ came out of my bank account but the money came back in an I've received no emails with tracking information? Please help asap. Thank you!!

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@user_9a1yxz You'll want to review your monthly statements for the current cycle and the previous cycle and compare. On the 3rd page of customer statements are their service charges and under the charges will show the promotional timeframe and there

XfinityBradM

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3 hours ago

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Why did my bill go up

Bill increase? Why did my bill go up this month

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I think you're saying that your Wi-Fi is good but some of your devices are slower than others. That's not uncommon. It takes about 5Mbps to stream HD video, so many streaming appliances aren't made to deliver much more than that. I can get aro

strega7

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3 hours ago

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Slow wireless download less than 50

Apple tablets(2)and apple phone get good wireless. Android tablets(2), android phone firesticks(2) get download speeds of less than 50. Xbox wired is good. All speed tests done within 2 feet of xfinity router. Even your Xbox TV box is slow like the firesticks. Tried reset of router.many times.have 1

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So they say come on over 3 weeks these are a basic channel and we're being charged for it it's a complete rip-off

redwingsgurl19

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3 hours ago

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ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

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@user_prd308 request a credit I did $10 is $10 I'll do it every month until they put my channels back on those local channels are ours we don't even need cable for that [Edited: "Language/Inflammatory"]

redwingsgurl19

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3 hours ago

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ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

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@user_k1x6uo and that's a free channel a local channel they took it off everybody's Xfinity for more money [Edited: "Language/Solicitation"]

redwingsgurl19

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3 hours ago

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ABC discontinued

I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if

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Folks, I haven't heard back from anyone, this shouldn't be this hard. Thanks!

craign1

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3 hours ago

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Re: "Loyalty retention"

I have the same requirement, having problems with my contract, was on permanent hold earlier and had to give up. If it helps, [Edited: "Personal Information"] discusses the issue, though it was closed prematurely. Thanks!

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Understood user_7t0u1i! We would need to create a ticket to get someone out for the exposed wiring. Please send us a Direct Message following the previous steps so that we can create that ticket for you. Thank you!

XfinityAmira

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3 hours ago

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Hardware upgrade

A month ago, we were notified of a system upgrade. Trucks came into the neighborhood and began working on the underground boxes in the neighborhood. This went on for two days. However, many of the boxes have been left open, many having the wiring exposed. The on in our yard simply has the plastic to

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Yes on both questions. Gigabyte B550 AORUS PRO P with 2.5 gig. Todays speed to the gateway is 690 mbps.

Grumpze

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3 hours ago

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Slow internet speed

I have been a xfinity/comcast customer for decades. I started moving in to my new home. Went to the xfinity store and signed up for service at my new home but keep my old service for a month or so. Installer had to run all new cable from the pole to the house then inside. He set up everything all th

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Cancelar mi servicio

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Customer Service

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Ordered a phone but the money was refunded?

[Edited: "Personal Information"] this is my order number, I ordered it on April 12th an 132$ came out of my bank account but the money came back in an I've received no emails with tracking information? Please help asap. Thank you!!

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Customer Service

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It shows the modem online and wifi details, but just instructs me to look at the info on the modem itself it doesnt contain any settings I can actually change. I have no wifi extenders just the single modem

user_l32xwa

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3 hours ago

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Cannot access my wifi advanced settings have tried all the other solutions hard reset, app reinstall, etc

I am so frustrated with your stupid automatic optimization bull, I got Xfinity now just a couple months ago and I need to be able to enable my routers 2.4 ghz but I cannot access wifi equipment in the app! All I can access under "wifi" is gateway details, troubleshoot, and ask assistant. I have hard

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It would be impossible for me to list all of the hardware that is exposed. The community is the Oaks, in Palmyra, PA. All of Oak Lane, Apple Blossum road the the various roads that run through the community are involved.

user_7t0u1i

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3 hours ago

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Hardware upgrade

A month ago, we were notified of a system upgrade. Trucks came into the neighborhood and began working on the underground boxes in the neighborhood. This went on for two days. However, many of the boxes have been left open, many having the wiring exposed. The on in our yard simply has the plastic to

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Mac email

I receive my email on my iPhone but not my Mac, How can I get it on my Mac?

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Customer Service

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Why did my bill go up

Bill increase? Why did my bill go up this month

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Billing

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