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No one replied! So tired to explain same story over 10 times. Please contact me by email or call after you fix the issue. Thanks.
Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize
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Billing statement
I would like to know why I'm going to pay $86 on my billing statement when I was paying $55 and is there a way that can get a different internet plan or package that can pay $30
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Customer Service
Hey @user_edxqm3, Thank you for visiting our official Xfinity Forums Community support page. You can learn how to submit a "System Refresh" by visiting our 'X1 System Refresh feature overview' support page.
Espn channels glitching
For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??
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@user_v2n9p3,thank you for the update, and we appreciate you using our troubleshooting tools. With the recent storms, it's possible that October 2 was the earliest technician appointment available in your area. You may be able to get a sooner appoin
Storm lost service
Lost service when storm came through. My service wasn’t restored. Told I have to wait till Oct 2. I work from home.
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Suggestion For Modem Router Combo
I am looking for a new modem. I am currently using a Motorola MG7540 that's uo to 300Mbps. I have the ONEGIG/1000Mbps plan so I need to upgrade. I want to stick with a combo modem router. Any suggestions? I'm not looking for anything fancy. It's only me who connects, I stream apps using my fire stic
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Your Home Network
I constantly have this issue. Only during Sunday Night Football. Peacock fine. Xfinity stream app fine. It’s just cable TV (wired, not wireless). Just NBC. Just Sunday Night Football. Rebooting, resetting signal, or new routers have not helped. It’
I am getting frozen screens,pixellation ,mainly on NBC
happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.
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Modem logging constant T3 timeouts
Sporadic drops, buffering, and general slowness for over a week. Had a tech out — he said my UniFi UCI modem was the issue. So I swapped it for an Arris G36 in bridge mode. Different modem, different vendor, exact same problem. Confirmed on my own network monitoring. Pulled the Arris event log. Toni
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Your Home Network
Thanks for posting on our community forums, user_795koc. We can help with your cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Cli
Cancel service
Hello, I wish to cancel my internet service and cannot find where to do so in the app or on the website.
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No error message or error code. Just the message stated previously
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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Hello @user_voggc9, and thank you for reaching out on our Community Forum. I understand how unexpected it would be to hear game commentary in Spanish when you're expecting it in English. To help us better understand what's happening, is this only oc
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
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@XfinityMarshante thanks for replying. I have tried the steps outlined in other posts, including the initial post on this thread. It does seem to be an issue with the app update in early September. I had no issues with local tv prior to the current
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Biggest scam ever. I hope Xfinity love all the g r e a t (NOT) feedback about this. Hopefully this will result in lost customer base. Nothing more than a cost cutting effort for XIFINITY share holder profit margins.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Thank you for reaching out, and I can completely understand why you are so upset about this. Dealing with unexpected charges and feeling like you aren’t getting a straight answer is incredibly frustrating @user_ocjjzg. Since our team is a bit l
Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize
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Hey! Thanks for taking the time to reach out @user_0misey. We did not get any direct message intake on our end. Did you send it to our "Xfinity Support" handle as mentioned in the instructions above? You would not be able to send a message to our use
When can I expect the money returned to my account? You withdrew payment from my account after I cancelled it.
I cancelled service in your office and returned all the equipment on 9/3/2026. I was assured there would be no further billing. I then received notification of an automatic payment being processed the 2 days later. Attempts at contacting you through the notice were unsuccessful. My questions did not
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Damaged Comcast box
My neighbor ran into the Comcast box with his RV in front of [Edited: "Personal Information"]. I called the number on the box but couldn’t get a human on the phone. Can you help with getting someone here to repair it?
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Customer Service
Hello @user_a4accd, and thank you for reaching out and sharing your experience on our Community Forum. I understand how frustrating it would be to experience an extended service interruption, especially when you rely on your connection for work and a
Corporate Escalation Needed: 8-Day Total Internet Outage Caused $400 Xfinity Mobile Bill Overages
My residential internet was down for 8 days due to an Xfinity delay, including a no-show technician on September 6 and documented misinformation from a chat agent on September 7. Because I rely on this connection for my job, I had to use cellular data, causing my Xfinity Mobile bill to surge from $2
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I sure hope this remains on “community” to the public. Xfinity/COMCAST has known what to do to repair this for over 1/2 year. But they only respond with useless”Let us know what we can do to fix this” and then they run test after test THAT I H
Xfinity CABLE in Folsom, CA is PATHETIC
Xfinity cable tv FREEZES in video, sound and recordings. In Folsom, CA I’ve complained multiple times and they do NOTHING. Thank God for antenna, Roku and YouTube.
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Thanks for posting on our community forums, user_5fuf6r. I'm sorry to hear about the DPP concerns you've been experiencing. We'd be happy to help escalate this over to our Xfinity Mobile Executive team to see if they can do something about the credit
XfinityDilary
commented
10 hours ago
to the conversation:
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Credit 0
My credit score is 760, xfinity dpp credit 0. I’m aware of an escalation team, can you please help me? All the customer service agents I’ve spoke with have been no help and I am seriously considering switching to a different mobile provider.
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