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Upload speeds capped well below 2 Gbps symmetrical plan – request upstream profile confirmation
Hello Comcast/Xfinity Support, I’m on the Xfinity 2 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.8–2.3 Gbps), but my upload speeds rarely exceed ~200–250 Mbps, regardless of time of day. I’ve ruled out local equipment and configuration issues and am seeing w
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Customer Service
Second Account Accidentally Created When Changing to New Plan
I went online to check to see if there were any plan upgrades or changes that can be applied to my account due to unlimited now being included in plans, and changed to the new $50 1Gbps plan with unlimited and personal devices. After completing the steps for this, I found out that it had transposed
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Billing
@XfinityRaul I just did. Waiting for the issue to be fixed.
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
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@XfinityThomasB No, because I won't be paying $10 a day for two months. That would be at least $300 for a month.....
Phone not working
Went out of the country for a month and when I got back my phone stopped working not text or phone calls.
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Hello, @user_54idmt! I am sorry to hear you are feeling that way. We are happy to further help with your account. We send order approval links to show the cost of the services and what you are signing up for before changes can be made to your account
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Good evening, @user_9fb551! Thanks for your interest in the 2 Gig up and down service. We do not have a list a where that service is available. We would need to check on your address to find out. Even in a neighborhood, it can vary street by street.
2gb up and down speeds in Charlottesville, Va
Do you know if 2gb up and down internet speeds are available in Charlottesville VA. Do you have a list of active locations.
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In my case, the Xfinity rep in this forum confirmed that I did not have any open orders. And the emails kept on coming, so it was obviously a scam
Notified about an xFi Pod I didn't order
Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?
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Trade-In Promotion Not Applied – Ongoing Billing Error Since November
In November, my wife and I switched from AT&T to Xfinity and traded in two iPhone 14 devices to receive iPhone 17s under a promotional offer. At the time of purchase, the sales agent had technical issues applying the promotion but assured us it would be resolved through internal tickets. Despite kno
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Customer Service
Hey @Robotarian8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. We would be more than happy to look into the missed appointments to see what is taking pl
Missed Service Appointments
I have had internet issues in my home for about two weeks. I was able to track it down to a broken line. I called in last Friday to try and make an appointment for a split and almost down line outside of my house next to the pole. I was told that a technician would be out Monday between 8:00am-12:00
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Thank you for choosing Xfinity and for joining us here on the forums, user_kfw0a2. We can help! Can you walk me through the steps you're taking and fill me in on if you have received a special offer for Peacock Premium from the Xfinity Rewards websit
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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Similar to others, I have multiple Tivo with cable cards and lifetime subscriptions which have worked perfectly fine for years. In spite of the expense ($340/mo), I've stuck with this setup because my wife is familiar with it and doesn't want it to c
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Hey @user_hro6ve. Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience with us regarding the Admin Tool for the Xfinity xFi Gateway. Our engineering teams are investigating the missing t
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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user_8scp4n Thank you for reaching out here on the Xfinity forums. Here, you have a team of specialists who work with customers directly daily to resolve issues on this platform. As a full-service team, we have the ability to use different tools and
How can I speak to a supervisor? Absolutely frustrated with customer service reps making unfulfilled promises to send upgraded equipment!
We have been having longstanding issues with our internet and TV services. I have reached out to Xfinity 4 times (1/6/26 through chat, 1/18, 1/25, 1/29 through phone) and spent 3 hours of my time with promises being made by your reps, only for them to be unfulfilled. We have requested to have new/up
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Thanks for posting on our community forums, user_q1984o. I see EG shared a link to start with troubleshooting. Did that help? Thanks for your help, @EG.
Poor services
Xfinity Internet worked good till this evening, T-Mobile worked way better, am i over data usage or something, i cant watch streaming services
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We resolved this comment thread by having the customer disable Bridge Mode in order to see the admin settings on the Xfinity Gateway. All routing features are forwarded to the router in use, when Bridge Mode is enabled. Thanks for working with us @us
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@XfinityBenny , can you able to help me too please.
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
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@XfinityEricB I am using XB7
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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I have a bill for two months and I already paid one of them
user_btg9z9
commented
8 hours ago
to the conversation:
1
Paid bill
The bill is for two months and I already paid for January
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