Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (434.2K)
NO! IT HAS NOT BEEN RESOLVED! IT NEEDS TO BE ASAP! WE KEEP GETTING CHARGED $20 A MONTH FOR THESE 2 APPLE WATCHES THAT WE HAVE NEVER USED AND WE WERE TOLD THAT THEY WERE FREE. THIS IS FROM OCTOBER OF 2024! WHO CAN I CALL TO GE
"free Apple" Watches scam
I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo
Question
I would like to know how to add this as well. I can see the "perk" as a Diamond member, but no way to claim it. Please share how we can claim it.
Peacock Premium reward not available to a Diamond member
I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct
Question
I have essentially the same issue, although never get to a point where it states my level (also diamond) does or does not have this benefit. The provision is referred to, but I can find no way to take advantage of it.
Peacock Premium reward not available to a Diamond member
I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct
Question
Loyalty Supervisor hung up on 16-year Diamond Member - Cancellation Pending
I am a 16-year Diamond Member with 5 services (Home Internet, Popular TV, Home Security, and 3 Mobile lines). I am writing to file a formal complaint. Yesterday, I spoke with a Loyalty Supervisor regarding my bill, which has reached $274.87 for my home services alone. During our professional discu
Question
•
Billing
Repeated dropped packets when pinging gateway. Trying to work remotely via work VPN and connection continues to freeze and lag.
I have comcast internet. I'm working on my ethernet connected desktop. When working through a SonicWALL Global VPN Client, the Remote Desktop session continues to lag and freeze for seconds at a time. This was not a significant problem as late as last week or two, but it has become a very frustratin
Question
•
Your Home Network
Concern moved here to the E-mail help section for assistance.
**Edited for PII**
When I sign into my Comcast email, I get nothing! Why doesn't Xfinity connect to my Comcast email that I have had for years? I need to be able to access my email without getting it blocked by Xfinity. Please respond to me and allow me to get into my emails through Comcast.
Question
Help seasonal hold issue
Can someone help on a seasonal hold issue they are telling me that I have to pay $62 a month to be on seasonal hold. I’ve talked to a total of three people two of them told me it was 947 a month and now the last one tells me it’s 62. I’ve been advised not to pay because it was gonna get corrected, b
Question
•
Customer Service
@user_khj40v Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Direct Message icon
So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could
Question
Greetings, @starmanjb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with these text messages, but you have definite
Groups.io
Text messages from groups.io are getting delivered to the groups.io page, but Comcast is not permitting them to post to my email box. How can I correct this? I'm using Avast Anti-Virus software. I could find no place in the settings to set an allowed domain. Help.
Question
There is no "advanced settings" in the iOS app. So I am unable to get Admin Tool Access.
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
Question
Are you a human person employee?
Direct Message icon
So frustrated with Comcast. I finally thought I'd found a way to send a message because phone and in-person didn't work. My complaint keeps getting pushed into some unknown region ("I'll create a ticket and they'll get back to you in 48 hours.") And of course they do with the same message: "We could
Question
NOW service
We signed up for NOW service. The modem was delivered but we need a cable run from box to rv
Question
•
Customer Service
Concern moved here to the E-mail help section.
When I sign in to my comcast email, I get nothing. This just started doing that today. I must have access to my email.
I do not want to give my email address because that is personal info. Please undo your end of the problem and let me get into my email as I have done before with Xfinity's takeover of Comcast.
Question
Xfinity Mobile - 'Free Phone with Line Upgrade and Tradein' Is not Free
In September Xfinity offered a 'Free iPhone 17 Pro' with an upgrade to your Unlimited Line and a Trade-in of your old iPhone. I called xfinity told them I am interested in the offer. I was told I fully qualify for the offer and accepted the offer and traded in my 2 iPhones and upgraded 2 lines to Un
Question
•
Devices
Cancel
have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
Question
•
Billing
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
Question
Missing order
It’s been a few weeks after I made an order for a new watch and new activation service and it still hasn’t shipped, and they’re about to start charging me for the service. How can I cancel it?
Question
•
Customer Service
This is definitely leaning towards a TV device issue as you're mentioning the TV is not producing sound when using the headphones but can get sound through the HDMI cable when using the X1 cable box and speakers. We would recommend reaching out to th
Bluetooth headphones no longer working with Xfinity box, but fine when watching Smart TV
I have two smart TV's, each with an Xfinity cable box. For the past year+ I have paired my Bluetooth headphones (Sony and JBL) via the smart TV settings interface, and they both worked fine on either TV. When I switched TV Input to the Xfinity cable box, my Bluetooth headphones continued to work wit
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
3 hours ago
to the conversation:
0
0
Discount for cable and internet
I had a promo for a year. After 2 months Xfinity says it’s no longer available and raised my bill $23/mo. They’re a bunch of money grabbers and no discounts for a customer with them since 1985.
Question