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Good morning @user_gzhzb3, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with the billing on your account, our dedicated team of specialist can answer your
I need to speak with an agent but I keep getting the AI assistant
I’m trying to manage billing but I need to speak with an agent!
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I need a live agent
I made a payment arrangement and my services was still shut off.
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Customer Service
I need to speak with an agent but I keep getting the AI assistant
I’m trying to manage billing but I need to speak with an agent!
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Customer Service
The card, number {edit: Personal Payment Information], in the amount of $35.04, has an expiration date of 08/25. Unfortunately, the card was not used before it expired and needs to be re-issued. The refund amount of $35.04 was a result of a change in
Debit refund card expired
My debit refund card expired without being used. Please replace or reinstated my card. Thank you
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@user_436cuu Thanks for reaching out to us, we do apologize for any inconvenience you're having with the Xfinity streaming app. Are you still having sound issues with the Xfinity streaming app on your Apple TV?
Stream app still has issues with sound on Apple tv
Tried all the troubleshooting which did not work. I have used you tube tv with no issues. Xfinity needs to put some effort into this or offers competitors app that does work.
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@XfinityEva Thank you so much for posting this. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidelines. For the past month, I've been trying to complete the email migration to Yahoo as instructe
Migration due to email rmdin
I have tried to use the link provided in xfinity email telling me it is time to migrate or transfer files to new email account. When I try to log in with link the screen remains empty. Nothing proceeds. Help!!
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Hi @user_rwcamas Thank you for reaching out today. I am happy to help. If you subscribe to Premium unlimited it does include 10gb of data per billing. Please feel free to check out https://www.xfinity.com/support/articles/global-travel-pass for more
Traveling to brazil
Hello, I have a premium unlimited plan and just want to confirm that I can use up to 10GB of data for free per billing period. Can you please confirm?
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user_7dyurk Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Horrible
I have been trying to reach out to contact corporate management I have gotten no where
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HI user_xukoee! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I would like to further look into this on our end. Please send us a Direct Message. Here are
2001000001
Why do I have multiple calls made to 2001000001 on my phone log? Outbound calls are placed but I’m not the one dialing them from my physical home phone. The phone rings twice and then it stops but on the call history it shows 2001000001 placed followed by an outbound call to phone numbers I do not e
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user_zkjkxi Thank you for reaching out to our Xfinity Forums Team. We appreciate your business, and the opportunity to review over your account for the best possible promotion to fit your household needs and budget. I'd be happy to assist you today.
1-click from switching to AT&T
AT&T is offering me 500gb/$65 non-promotional + 150 GiftCard. No contracts, forever price. xFinity just bumped my bill to $85/month for the same speed. Wants to lock me in 5 years, wants to me add mobile, and what is even this xFI Complete nonsense. Giving xFinity a chance to keep a customer here. D
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Device
I got new phones for my family on a 24 month plan. When I receive the the phone's my bill was 5200 dollars and it wouldn't allow me to pay my regular monthly bill and needed to pay it in full . I spent hours with customer service trying to fix the issue but them couldn't help. Now xfinity has cancel
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Devices
@user_0abllr You're definitely in the right place to get your billing concern addressed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support&
Incorrect charge on bill
Hello, I previously had an Xfinity streaming TV box when we first started our internet service, however we never used it and the promo was ending (free service), so I returned it to a local comcast store as requested but started to receive a charge for equipment. I have spoken to multiple agents abo
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Hello user_lzge5c! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear that your email is also not working properly. I am seeing a lot of customers stating this issue has been fixed on their end.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Incorrect charge on bill
Hello, I previously had an Xfinity streaming TV box when we first started our internet service, however we never used it and the promo was ending (free service), so I returned it to a local comcast store as requested but started to receive a charge for equipment. I have spoken to multiple agents abo
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Billing
Hi @user_brthey Thank you for reaching out on the Xfinity Community Forums thread. Are you still seeing an issue with your email?
I cannot connect to imap server from outlook classic or Iphone
I cannot connect to imap server from outlook classic or Iphone. Been around to circle for two days now with customer service with no help. I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow). Cannot connect on Iphone with latest Outlook a
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Tiring!!! I get sooo tired of Comcast/Xfinity s Price hikes! I had 3 from 50 to 74 to 78 then 84 now 119! I've been with them 56 years this time around. Last time was about the same. I suggest leaving for 90 days or so and get promotional rates again
user_2b88au
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Why did my bill jump from $61.12 to $81.12 this month?
Dear Xfinity Support, I am writing to express my outrage and demand a full explanation — my bill increased from $61.12 last month to $81.12 this month for no apparent reason. I have not added any new services, changed any plan, nor signed up for any additional fees. I was not warned about any upcomi
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