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user_lqrokk What services do you have? Just to clarify, your bill was $5.55, and not it's $15.55? Do you have a bulk account or Internet Essentials?
Inaccurate bill
The bill is $10 more than it's supposed to be it's supposed to only be 5:55 and it's 15.55
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Complete breakdown in communication
I set up new internet service for my new home to be activated around October 4th. The current homeowners still occupy our soon to be home. For whatever reason, Xfinity shipped out the new equipment to the new address without warning and without my authorization. I called the Xfinity number to get th
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Customer Service
Thank you. I have sent a direct message to Xfinity Support as requested.
Remove TV while keeping internet active
Please help me remove TV while keeping internet active. The plan builder will not allow this change. Please arrange private account support.
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Thanks for taking the time to comment, user_joo2tb! Is this occurring on more than one device, or only on your X1 TV box?
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
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Enhancement to network?
For 7 days they were working to enhance the network in my area. Yesterday the text said it was complete. How can I find out WHAT they did as zero info was given.I tried chat on here and it was absolutely no help. I am hoping it was to increase speed as 35 upload is horrible and areas all around us n
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Your Home Network
Router delivery
I placed an order to have a router delivered to my new house. It was stated that the delivery would show up either same day or the next day. Seeing as how I made the order in the evening on Sunday, I figured jt would arrive on Monday. It has yet to arrive. I did receive both an email and text saying
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Customer Service
Hello @user_qhsc8i thank you for reaching out! I know how important it is to have all the sports that you do wish to watch. We do not have all the information yet on what will be playing and when. Some games are also subject to blackouts. We should k
Why is uw football game not showing on big10 network in seattle?
I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai
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Rteest42 Thanks for reaching out! I would recommend verifying that the email address, and mobile number entered for the new manager is valid and not already associated with an existing Xfinity account. Also try clearing your browser's cache/cookies o
Unable to add manager access to user
I have tried "Add a New User" section in account settings several times but when we reach "Send an Invite" clicking the button sends nothing and will not advance to the final step.
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I am wondering if a voicemail that i saved in april of 2023 can be resurected ? I was a xfinity customer for years and switched over to tmobile a year ago and still have the same samsung s-20 it was saved on but the phone no longer has service, as i
Text Messages and Voicemails------Where are they actually stored?
Several parts to the question. Do voicemails and text messages reside only on my device? Or are they also on a server someplace in the Xfinity or Verizon system? I know that Xfinity leases tower time from Verizon, so that is why I include it in the question. If I delete a text or voicemail, is it in
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IP adress changed overnight
IP. address changed and now market is incorrect. It changed from Philadelphia to New York. Need fixed
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Your Home Network
Inaccurate bill
The bill is $10 more than it's supposed to be it's supposed to only be 5:55 and it's 15.55
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Customer Service
Marolyn105 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity billing questions. Your internet and mobile service have two separate account numbers and bills. You can view your internet bill here and your m
Internet and phone bill a combined deal
Why am l being threatened about my service and l just paid my bill a week ago. I need to see my internet and phone combo bill offer I agreed to...
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Xfinity service cancellation
I’m trying to cancel or pause my Xfinity account because I’m deployed and you guys don’t have service out here so I’m paying you guys for absolutely no reason and I don’t have service to call so I’m not able the cancel anything over the phone
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Your Home Network
Thanks for posting on our community forums, user_ngm173. I'm sorry to hear about the recurring interruptions you've been experiencing. I see you already sent us a private message with your concern. I will meet you there shortly. Please b
Escalation Request: Recurring Vandalism Outages Impacting State Public Service Work
I am experiencing recurring outages due to vandalism and need assistance from an official employee.
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user_8geaoi Thank you for stopping in for help with getting these channels added to your lineup. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y
Upgrade my package to include TCM and Hallmark
I would like assistance to upgrade my channels to include TCM and Hallmark.
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Internet and phone bill a combined deal
Why am l being threatened about my service and l just paid my bill a week ago. I need to see my internet and phone combo bill offer I agreed to...
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Billing
Escalation Request: Recurring Vandalism Outages Impacting State Public Service Work
I am experiencing recurring outages due to vandalism and need assistance from an official employee.
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Billing
Sorry you're running into that. I can understand how frustrating that would be if you're expecting different content. Can you let me know which device you're using to watch Amazon Prime?
XfinityCarolyn
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2 hours ago
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Why am I not getting cooperation on my Amazon channel
I tuned to Amazon and all I'm getting is a Cricket match
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