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mgzoom thanks for using the Community Forum. The direct message icon only becomes available after creating your own message within the forum for us to interact with. Are you still in need of assistance with your landline?
No Dial Tone for Home Phone
I do not have any dial tone on my home phone. I read and followed the trouble-shooting article. I plugged my phone directly into the X1 modem in the phone port and I don't have any dial tone. What should I do now?
Question
Hi there, @sweetpv Thank you for your reply back. To ensure "Access Security" is enabled for Xfinity email, log in to your Xfinity email account via the web, navigate to the settings, and then to the Security section where you can enable the Third Pa
Outgoing email via wifi
Recently we have been having problems on all our devices when trying to send emails from a different location than our home. I have changed the outgoing server settings to Security Type TLS and Port 587. The messages go into a queu and never get sent until I am on cellular service or when I get home
Question
If the old modem is working without issue, you do not need a service appointment. Please let us know when you are available in your apartment so we can go through a few steps to assist with activation @user_p77f3x.
Schedule a tech appointment
I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n
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user_56379c I would be happy to review your account on our end to confirm that we can see the $15 credit applied for you. Send me a direct message with your full name and complete service address to get started. Here's the detailed steps to direct me
Incorrect bill
My old xfinity contract was expiring, and I worked with an online agent to get a new contract to start the day after my old one expired. I received a confirmation email that my new bill would be X amount per month. However when I log into my xfinity account online, the new bill is about $15 more tha
Question
Can you tell me where I would find that?
Outgoing email via wifi
Recently we have been having problems on all our devices when trying to send emails from a different location than our home. I have changed the outgoing server settings to Security Type TLS and Port 587. The messages go into a queu and never get sent until I am on cellular service or when I get home
Question
You are correct in that if you have an Xfinity gateway it will broadcast a secure Xfinity hotspot from it by default that is completely separate from your primary home Wi-Fi network. It just serves as a nice way for guests or anyone near the gateway
I have new internet plan and their gateway, however...
Scanning for WiFi with iPhone, I see that I am a Xfinity Hot Spot. I do not want that. I went to my account and disabled it. I have read comments that it sometimes reactivates. When I was upgrading I asked Sales Associate if I can use my old store bought Cable Modem, it can handle the higher speed.
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2nd reply, forgot to add: So I hooked the old modem back up. The old modem still works fine.
Schedule a tech appointment
I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n
Question
@XfinityMarshante I did not receive an email or text stating that the credit had been applied. The first agent claimed he put the $15 credit on my account and the second agent claimed that there was an existing $15 credit that I assume the first age
Incorrect bill
My old xfinity contract was expiring, and I worked with an online agent to get a new contract to start the day after my old one expired. I received a confirmation email that my new bill would be X amount per month. However when I log into my xfinity account online, the new bill is about $15 more tha
Question
I guess I wasn't clear, I believe and have read comments that the Xfinity Modem I brought home and hooked up is also a Hotspot. I clicked on disable on my account and allegedly it will stop being a HotSpot at my residence, ev
I have new internet plan and their gateway, however...
Scanning for WiFi with iPhone, I see that I am a Xfinity Hot Spot. I do not want that. I went to my account and disabled it. I have read comments that it sometimes reactivates. When I was upgrading I asked Sales Associate if I can use my old store bought Cable Modem, it can handle the higher speed.
Question
Thanks, I'll send a direct message.
peacock activation
I'm a platinum Xfinity member and got an email saying the Peacock Premium was being offered to me for free. I activated at xfinity.com/activate-peacock and then signed into Peacock, but it says I have no plan. I'm in an infinite loop trying to activate something that is already activated but not sho
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@XfinityDemitrius the first time I tried to activate it, it got to the blinking white status, but then I couldn’t continue on the phone because I didn’t have service, so I couldn’t use the app anymore, and activation couldn’t be completed and the “c
Schedule a tech appointment
I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n
Question
user_outback Welcome to our community forum and thank you for letting us know that you're not seeing your 5GHz WiFi network when you try to connect. What troubleshooting steps have you tried so far? You can use this helpful guide to get started if ne
5ghz internet not working
Ok I get it, do not try and tag the ticket, if I have to type this thing out one more time I’m gonna flip. My internet has a 2.4g and 5g version I’m sure you know, 5g is much faster and I need that for work. The 5g stopped working. I cannot connect to it. I have restarted the modem, I have troublesh
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As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the
WiFi connection
For about the past month my WiFi has been horrible, before June everything was great and I never had any issues but since then connection is constantly dropping every few minutes. And even then sometimes it won’t reconnect. I tried getting a new router talked to a support worker, who said repeatedly
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I am also having the same issue, got charged but the supposed "bill" that I can view does not give a breakdown of what the charges are
Being charged for a free line
I’m being charged for a line that was supposedly free. I signed up for it when I got my internet. It was supposed to be free for one year but I’m being charged for the first month and even the autopay shows up for next month. I’m being charged for activation, taxes, and fees which I understand but w
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I am glad to hear you were able to get someone out to help address the issue @user_kpd8aw. Would there happen to be anything more we could assist you with today?
Worse WiFi issues after tech came out
Hello, I had an Xfinity Tech come out recently and ever since they had come out I have been noticing a second WiFi connection under the same name as my own, one of them does not allow me to connect at all and the second one attempts to connect, but fails due to weak signal. When the tech was here it
Question
I understand your frustration. We are here if you need any further assistance.
Worst service EVER!
For the love of god. I don’t care how desperate you are for cheap WiFi, don’t walk RUN to any other company than this one. It’s horrible. The service is spotty at best. You can have one device connected and it’ll drop off multiple times a day. Then, god forbid you decide to move. This is my real iss
Question
Hello @Dyachera sorry to hear about your change in speed since switching to your own modem. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your
Slow speeds after switch to own modem
I recently switched modems from xfinity gateway to an Arris s34 and have been getting horrible speeds since the switch (40-50mbs down, 30-40mbs up). I pay for the gigabyte internet and had no problems before the switch. I have cat6 cord plugged into the 2.5 gb port on modem, running on cat6 to a 1 g
Question
Moved to Email as this has nothing to do with Guidelines.
Again
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Xfinity> Email> " Compose" Is there a way to save a composed Email, before it is sent, for access later?
I use the Xfinity, Email, Compose feature to compose and send E mails. Is there to " save/capture" the complete, composed Email, including attachments /pictures, at the last step before sending? The saved Email would be used, for example, to confirm content of what was sent, to whom, date , attachme
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