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@XfinityMatthew Is there a phone number I can call to talk with an agent about options. Are they going to tell me the same stuff I see on the website about available plans or are there specials that might be available in my area?
My bill went from $45 to $75 as promotion ended. Then my bill went from $75 to $123. I need a bill closer to $75 a month. How?!
My bill went from $45 to $75 as a promotion ended. Then my bill went from $75 to $123. I need a bill closer to $75 a month. How do I accomplish this??!
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Can't activate SIM card
I received my SIM card through the mail but can't activate it since I can't install the Xfinity app (requires iOS 17.2 which my phone does not support). I am unable to call or text Xfinity support and have been unsuccessful in reaching a live agent through chat despite selecting the option and waiti
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Customer Service
@Again Complaining here because Comcast/Xfinity said that they were offering an easy migration to a better email. Except it isn't. This is a Comcast/Xfinity issue!
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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I would never have changed if Comcast/Xfinity was upfront and said that you would go from ad free email to email with ads! Instead the just say how much better Yahoo is. They should allow one to test it out and then select either Yahoo or Comcast.
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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user_gk6b39 I can assure you that our repair team will be working hard, and fast to get your service back on. However, the updates you see from online or through our Xfinity app will be the same ones we can see on our end. We can only recommend to st
Outage
Hello, I’m reaching out because our internet went out yesterday around 4:00 PM MST. We were given an ETA of 7:00 PM, but that time came and went, and the status was changed to “as soon as possible.” It’s now approaching 24 hours with no service and no updates. My wife works from home and had to miss
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joep63 - Thank you for joining the Xfinity Forums community for help with your email. You've reached the right team for help. Just to confirm are you able to access your email by going to connect.xfinity.com in a web browser and signining in?
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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My channel lineup is all messed up because of an individual who has a problem with english an lives in I don't know where not the USA. The person I spoke to is the one who messed up my service. My original service ran out this month and I would like
How do talk to agent speaks english
I need talk to a live agent speaks English both TVs been acting up only local channels since first of November.> please have them call me. Sending me a bill for bad service, times cant watch shows. On line they said having problems in area when I went to report couple weeks ago figured it would be b
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Now get ready for another price increase in Jan 2026. No better service is expected but this company thinks it is owed more for some reason. In a time with people cannot afford increases, Xfinity just acts like it is a matter of fact to raise
Internet price increase w/o warning
My home internet bill increased from 105 to 133 this without warning. Zero correspondence. Frankly I’m not sure how you call that anything close to “customer service.” I do not pay for any additional tv packages. To have to pay 133 a month for internet is a bit ridiculous, especially without notifyi
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Hello @KeithB7878 Thanks for letting us know. The system won't always see all the service interruptions. But we would be happy to take a look if the service is still down what might be going on locally. Send us a direct message with your full name an
Report outage
I’m reporting an outage in Jefferson County CO. Your automated systems says there’s no outage and refuses to take an outage report, but my neighbor has also been down all day.
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As of Dec 2025, how to set DHCP reservation in Xfinity app?
I installed the Xfinity app and tried to set DHCP reservation, but after going through all the options, I cannot find where I can set DHCP reservation for my devices. Is it still doable in the app as of Dec 2025? How to do so? I am using XB7 sent by Xfinity when signing up for the service. Thanks!
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Your Home Network
user_eb1233, hello there! Thank you for reaching out. I understand your frustrations, let me see what I can do for you. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I
Report a service outage
I would like to report an outage at our work. I do not have an account number
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Thanks, @XfinitySara! I just followed your suggestion and sent a direct message. In the past few months, I’ve tried talking to several live agents. Some were incredibly slow and eventually abandoned the conversation without resolving the issue. Other
"Live" agents
Began to talk an Xfinity mobile agent today about unlocking my phones. It was ok in the beginning. Then he/she had some trouble on a promotion and transferred me. The second guy said he was in the internet billing department and quickly disconnected. Then I was transferred to another 3 or 4 agents a
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@waterbob88 Sounds like you are on the everyday price currently. You can either sign in on the website at https://www.xfinity.com/planbuilder to view all available deals to your account, or we would be happy to look into plans for you. If you'd like
My bill went from $45 to $75 as promotion ended. Then my bill went from $75 to $123. I need a bill closer to $75 a month. How?!
My bill went from $45 to $75 as a promotion ended. Then my bill went from $75 to $123. I need a bill closer to $75 a month. How do I accomplish this??!
Question
user_qyndgf Thank you for reaching out! Is your billing concern related to Xfinity Residential service, or Xfinity Mobile services?
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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@user_05x30j Thanks for adding to the thread, glad to hear it is working again. You can check to see if an issue is related to your Xfinity Email, or the third party app you are having by signing in to your email here https://www.xfinity.com/email. I
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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user_34ba6e Thank you for reaching out! Xfinity Mobile service is excluded from the standard payment arrangement policy. Instead, Xfinity Mobile customers may be eligible for repayment plans. Here is an article that outlines the details. &
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Details of xfinity mobile payment arrangement
Good afternoon. My question is, why doesn’t the website accurately state how to qualify for a payment arrangement when it comes to xfinity mobile? Last month I received an email saying I had 5 days. I only got 2. I was told I got the email by mistake. I attempted to escalate via corp but.. my phone
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