Xfinity Community Forum

@Ojustamazon Thanks for adding a post. We can help get you in touch with a Mobile Expert. It can take up to a few days, if you need immediate service it's best to work with the phone agents. Send us a direct message with your full name and complete

XfinityBenny

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8 hours ago

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Absolutely horrible service experience today

I’ve been with XFINITY mobile for 3 years and travel abroad about 6 times per year. I added the global travel pass when i switched to XFINITY and up until today it had been an amazing experience! $10 per day, fast data capped at a certain limit per day then slower speeds. No issues at all whatsoever

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Constant internet drops

I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM

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Your Home Network

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Absolutely horrible service experience today

I’ve been with XFINITY mobile for 3 years and travel abroad about 6 times per year. I added the global travel pass when i switched to XFINITY and up until today it had been an amazing experience! $10 per day, fast data capped at a certain limit per day then slower speeds. No issues at all whatsoever

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Billing

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Hey there user_6nxjca 👋 I appreciate you stopping by the community for help with your plan, and we got you! We don't want you to have to see any extra increase that can be avoided either, so if you're soon coming off of a current promotion, the good

XfinitySeth

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9 hours ago

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Need help switching to cheaper internet-only plan before promo expires

My current Xfinity plan includes 2 Gig Internet and Xfinity Voice. My promotional pricing expires on August 25, and my monthly bill is set to increase substantially. I want to switch to a cheaper internet-only plan and remove Xfinity Voice. The online Plan Builder is not working correctly for me and

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Underground Comcast Line Locating

I have a contractor that's going to do some drainage work on my property that will require digging. The contractor submitted an 811 request (I'm in Illinois so it's called JULIE) for utility locating, but my Comcast line was never marked. According to JULIE, they have no record of a Comcast line on

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Your Home Network

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old phone number

i need my old phone number so i can verify my account for my sons icloud

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Devices

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Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL

I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a

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Devices

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@Again I'll try that tonight b4 I go to bed & see what happens with the usual morning batch of emails. I'll also close down my MacBook & sign out of Outlook on it also. BTW, I probably should've mentioned that I usually access my Comcast e

tomk3212

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9 hours ago

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Emails Going to Trash Folder UNOPENED

Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password. Now any new Comcast emails are going to my TRASH folder unopened. I do NOT have any email filters in place on xfinity.com or on any 3rd party email apps. Any suggestions? tomk3212

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Need help switching to cheaper internet-only plan before promo expires

My current Xfinity plan includes 2 Gig Internet and Xfinity Voice. My promotional pricing expires on August 25, and my monthly bill is set to increase substantially. I want to switch to a cheaper internet-only plan and remove Xfinity Voice. The online Plan Builder is not working correctly for me and

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Billing

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@user_k4x5zp My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from th

Again

commented

9 hours ago

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Transfer ownership of xfinity account to roommate

My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from the contract and billing?

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Xfinity Stream

While attempting to stream on the app on my Roku TV, the screen is black with 3 loading dots. After a while the screen will say, “Attempting to Resume… We’ve run into a problem while streaming,” and it will keep trying to load. Occasionally, it will show the error code TVAPP-00231. I have logged out

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Xfinity Stream Website

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Hello @user_u8ea24, and thank you for posting such a great question on our Xfinity Community Forums! I can understand why that would be confusing if the payment information you're viewing doesn't appear current, especially if you haven't updated it

XfinityCliff

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9 hours ago

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Credit card update

ICI owe no balance, but I’m looking at the credit card number and that credit card is not been good for at least two months. How are you getting your money

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@user_o7x32k Not Accessibility/disability related. Moved to Customer Service.

Again

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9 hours ago

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Urgent $600 Deducted - Attempt to Return Phone After Upgrade

Subject: Urgent Corporate Escalation: $600 Charge / Failure to Accommodate Disability for Device Return I am writing to formally dispute a $600 automated charge drafted from my bank account. I am a customer with a physical disability, which impacts my mobility and requires me to rely on others for t

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Credit card update

ICI owe no balance, but I’m looking at the credit card number and that credit card is not been good for at least two months. How are you getting your money

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Billing

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Second Significant Internet Outage in One Month-Request for Escalation and Investigation

This is now the second significant Xfinity internet outage affecting our home in approximately one month, and I am requesting that this issue be escalated and investigated rather than treated as another isolated service interruption. Our household relies on this connection not simply for entertainme

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Your Home Network

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Hey @CayC! Sorry to hear you're having trouble redeeming this reward. We appreciate you reaching out for assistance. We know how important it is to be able to redeem these rewards in a timely manner, and we truly appreciate you being a part of Xfinit

XfinityEva

commented

10 hours ago

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Amazon rewards book credit not working

I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an

Question

Late this afternoon my correct local channels are back. YouTube TV and What is my IP Address both still show my location as Salisbury, MD (which is wrong). maxmind.com, where I submitted the trouble ticket, now shows my correct city

DeltaOne

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10 hours ago

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Incorrect IP Geolocation

My residential public IPv4 address is incorrectly geolocated to Salisbury, Maryland. My service address is approximately 50 miles away. I am not using a VPN service. This incorrect IP geolocation is causing location problems with streaming services. I need Xfinity's network/IP geolocation informatio

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... redirected to https://www.xfinity.com/support/articles/account-email-information ... Comcast/Xfinity may have zapped your email address. See https://www.xfinity.com/support/articles/email-activity-status.

BruceW

commented

10 hours ago

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http://connect.xfinity.com/ redirects to support article

Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.

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user_k4x5zp Hello, here is a link that provides steps and list of thing needed to change the ownership of an account https://www.xfinity.com/support/articles/account-ownership-change. Let us know if you have any questions.

XfinityVictor

commented

10 hours ago

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Transfer ownership of xfinity account to roommate

My roommate and I currently split the wifi bill, but I am moving out in September and he is planning to stay longer. How can I transfer the account over to him so that he can handle the equipment and billing, and remove my name from the contract and billing?

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Not recommended for gaming

I have been their customer for the last 8 months. They have been providing good bandwidth, but their latency spikes all the time. It's maybe good for regular usage, but really bad for gaming.

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Your Home Network

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