Xfinity Community Forum

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Can’t make payment to restore

user_yjstsj

commented

5 hours ago

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U

Xfinity mobile collections

Can’t make payment to restore

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

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U

Good afternoon, I no longer use Xfinity services because I moved out of my last apartment complex mid-July. Prior to that the complex took over all oversight of our internet services - billing went through them and we all had to get any existing equipment replaced to match the service they were sett

Question

U

I am sorry, why do I have to send a "Direct Message"? I am asking questions of general interest that should address the unclear instructions provided by Comcast. Your Official Xfinity Employee identifier states that "We ask that you post publicly so

user_r4rfzq

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5 hours ago

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U

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

user_vqy28r Thank you for reaching out to us here with your questions! You can find instructions for managing your subscriptions here https://www.xfinity.com/support/articles/subscribe-unsubscribe-from-isvod.

XfinityBrianH

commented

5 hours ago

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remove Paramount+Showtime

Remove from my line-up

Question

Thanks for posting on our community forums for assistance, user_5m3ipl. Is this for a NOW Internet subscription?

XfinityDilary

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5 hours ago

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Upgrading Internet Plan

I have been trying to upgrade my internet to 500/500 through now and the ai chat bot and there is not the option for upgrading anymore. I have been trying to speak to a real person about this as i am just in a loop of not getting anything done

Question

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Upgrading Internet Plan

I have been trying to upgrade my internet to 500/500 through now and the ai chat bot and there is not the option for upgrading anymore. I have been trying to speak to a real person about this as i am just in a loop of not getting anything done

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Customer Service

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Please see https://www.xfinity.com/seasonal Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But

BruceW

commented

5 hours ago

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U

How do I put my Xfinity TV on vacation mode from 12-30-2025 to 4-22-2026?

Put tv on vacation mode

Question

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Never-ending. Unplugged TV box and then it worked.

user_fht12o

commented

5 hours ago

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0

U

Error message on TV while pairing remote. Sorry weren't into a problem.

Remote seems to be paired but the error message on the screen won't go away. It says 'sorry, we ran into a problem. It looks like you come from an unknown source.

Question

U

Xfinity mobile collections

Can’t make payment to restore

Question

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Plan

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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n

XfinityJon

replied

5 hours ago

to the conversation:

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

U

It is INCREDIBLY annoying to see how these different support people just start writing without bothering to read what another support staff already stated and the prior conversation. They just waste time. How about reading and answering questions? Wi

user_r4rfzq

replied

5 hours ago

to the conversation:

0

U

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

U

Error message on TV while pairing remote. Sorry weren't into a problem.

Remote seems to be paired but the error message on the screen won't go away. It says 'sorry, we ran into a problem. It looks like you come from an unknown source.

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X1

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Update: 3 hours into a chat and I have been told they still won't honor the promotion. They admit the agent messed up. But the best I'm getting is "I'm so sorry for the misinformation and for being misled by the agent."

user_io1at0

commented

5 hours ago

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Xfinity Not Honoring Promotion

As stated by numerous Xfinity users, I purchased a new phone during a promotion. I added a new line of service with premium unlimited. The promotion was $400 the phone spread out over the 2 year financing period. When trying to place the order initially online, the credit wasn't appearing. I decided

Question

Greetings, @user_pd6j6k! Thanks for signing up for our service! I would be happy to check further on the shipment. Our shipments normally take 2-5 days to arrive unless you specified delayed shipping. You should also see shipping information and the

XfinityRay

commented

5 hours ago

to the conversation:

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where's my delivery of my new service?

Hi, I just ordered a new service last week consisting of internet and tv service. Why is my order taking too long? When can i expect to receive my new equipment (modem and tv box)? Please help. I need this expedited as soon as possible.

Question

Hey there, @user_92q5d9, thanks for reaching out through Xfinity Forums regarding your dial tone. We would be happy to help you with troubleshooting your phone to get everything up and working for you. Have you checked all of your wires to ensure tha

XfinityJeniece

replied

5 hours ago

to the conversation:

0

U

No dialtone

I have restarted the modem several times and connected a phone right to the modem.

Question

U

where's my delivery of my new service?

Hi, I just ordered a new service last week consisting of internet and tv service. Why is my order taking too long? When can i expect to receive my new equipment (modem and tv box)? Please help. I need this expedited as soon as possible.

Question

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Customer Service

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Good afternoon user_55qvhp. We can look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right

XfinityJon

commented

5 hours ago

to the conversation:

0

U

No confirmation email

I scheduled service and got no confirmation email and cannot access my account

Question

Good afternoon Mwitek24. We can look into this more for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of th

XfinityJon

commented

5 hours ago

to the conversation:

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Xfinity prepaid card not working with Verizon

Can someone help me or give me guidance? I’m getting extremely frustrated. I’ve been back-and-forth with Xfinity and Verizon three times each today. What is happening is I was issued prepaid cards from Xfinity to cover my Verizon bill. The first time Verizon went to process the card and it declined.

Question

tbill1 You've reached the perfect place to get help with your Yahoo mail migration. Have you started the process yet? You can find helpful answers to Frequently Asked Questions here and you can find instructions to set up third party Email clients he

XfinityEmilyB

replied

6 hours ago

to the conversation:

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U

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

Question

U

No confirmation email

I scheduled service and got no confirmation email and cannot access my account

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Sign-In and Account Management

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