Xfinity Community Forum

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TY. That is all I can see as well.

user_8rw9zf

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10 hours ago

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U

Get a printable list of channels for Popular TV package

For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?

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No. I just checked all those sport channels and have no issues playing them. We have not experienced it with any other ToGo channels either. We have watched sport events on the core channels off our antenna. Of note, I did record o

user_ctr7lz

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10 hours ago

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U

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

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very slow internet why?

Please update your internet program, very slow internet these day

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Getting Started

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Good evening, @user_1f4zxc! I am happy to look further into the payments and refund. Refunds can take 4-6 weeks to receive when it is coming from your internet account. The process is a bit different from a mobile payment refund. The mobile accounts

XfinityRay

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11 hours ago

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U

Ridiculous service

We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so ve

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Ridiculous service

We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so ve

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Billing

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Hey there, user_q4q25z! We appreciate you reaching out to us on our XFINITY Community forum. We understand your time is valuable, and this is never the onboarding experience we wish upon any of our valued members. We would love the opportunity to hel

XfinityNatalie

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11 hours ago

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U

Sh** show

I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show

Question

... Is this correct or bogus? It's probably a scam, an attempt to persuade you to give control of your equipment to a criminal. If an employee doesn't reply to your message here, Comcast Security Assurance should be able to answer your question. You

BruceW

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11 hours ago

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U

Low Modem Security

I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?

Question

Thanks for taking the time to reach out through our community forums, user_6utmnc! There's a good possibility that the cancellation order was scheduled to process on a later date while the billing end date is scheduled for the day you requested to ca

XfinitySean

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11 hours ago

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I called to cancel my service and was told it's been cancelled. It still shows as active.

How do I know if my service has been cancelled? I called to cancel it but online account still shows active.

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U

Sh** show

I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show

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Customer Service

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@XfinityJustinC Yes I still need assistance ASAP. If I can’t get this resolved they are going to charge me $1,290.17.

user_mexy5c

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11 hours ago

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U

Billing and customer service

Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through

Question

Thank you for letting us know you did that self-troubleshooting! Are any other sports channels ( ESPN, ESPNU, SEC Network, etc.) or any live sporting events on core channels like ABC/NBC/CBS having this same issue?

XfinityAlfonso

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11 hours ago

to the conversation:

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U

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

@7sfbytes my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated? Sign in to webmail and click on the gear icon, then on Email Settings. In the left pane check if Auto Forward is empty.&

Again

commented

11 hours ago

to the conversation:

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7

email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

Question

@user_ahpvqg When I create an email, is there a way to schedule the date and time when the email will be sent? Some third party email apps may have a Send Later function. Thunderbird has a Send Later add-on.

Again

commented

11 hours ago

to the conversation:

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U

Is there a way to schedule when the email will be sent?

When I create an email, is there a way to schedule the date and time when the email will be sent?

Question

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I have the same exact problem on my Samsung TV. No other app has this problem, only Xfinity. My internet service from Xfinity is fine. My computers all work perfectly with acceptable speeds. It is ONLY the streaming app. Very frustrating and unaccept

user_69jyu9

commented

11 hours ago

to the conversation:

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U

Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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In the past we have streamed on our device (I-phone and I-pad) and then used auto play to watch it on TV. Our Vizio TV does not have the Xfinity App available so this was the only way to watch the Big Ten. I deleted the app on my phone and rel

user_ctr7lz

replied

11 hours ago

to the conversation:

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U

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

user_6k0a0k that is an excellent question, I would say that the ball was dropped with missing that question, but that is certainly one of the things we look into when customer reach out to our Forums team for assistance. In the future, I recommend co

XfinityMarcus

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11 hours ago

to the conversation:

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

Question

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I have been having the exact same issue - was it resolved?

user_rdovct

commented

11 hours ago

to the conversation:

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U

Received a text from Xfinity saying they’re sending me to collections

Hi, we cancelled service back in May and have been experiencing issues on and off with supposed bills and charges even though we canceled and returned all equipment. I just received a text from Xfinity regarding sending me to Eastern Account Systems Connecticut, a collection agency, for charges. Can

Question

Thanks for posting on our community forums, user_mc7741. Are you referring to our NOW Internet service? If so, there are only two options of speed available, 100 Mbps and 200 Mbps. For more information, you can visit us HERE.

XfinityDilary

commented

11 hours ago

to the conversation:

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I need more speed on my infinity pre paid internet

I need more speed on my pre paid infinity cable

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@XfinityVictor I am also having serious (unwatchable) issues on Paramount when I watch on my tv. Netfliz and Prime work flawlessly, yet Paramount + is absolutely horrible. Why is this happening? What is XFINITY doing about this ? It has gotten progr

user_kfsdhr

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11 hours ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

Question

Thanks for dropping by to post on our forums, Tek! Xfinity has not released a newer version of that model, but you're no longer required to have a wired cable box. If you have Xfinity internet, you can have an Xi6 as your primary set-top box if you'd

XfinitySean

commented

11 hours ago

to the conversation:

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Newer Version of XG1v4?

Does Xfinity have a newer version of the XG1v4 that uses a coax connection? I only have one box so using a Xi6 is not an option. The XG1v4 is showing its age in 2026 in both app speed and lacking Dolby Vision support.

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