Xfinity Community Forum

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I shared to multiple agents even today they all come back saying it is unlocked but when I share this message below to them they are still saying it’s unlocked it’s ridiculous how terrible my experience is with these agents that have no training how

xfinitymobilebackendteamsucks

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8 hours ago

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40+ ECM Tickets Closed Over 2 Months – Device Still Carrier Locked – Inconsistent Unlock Handling

I am posting this publicly because after over two months of trying to resolve this privately through support, I still do not have a resolution. I have now submitted over 40 ECM unlock tickets for one device. Every single one has been closed. I have spent over 100 hours chatting with Xfinity support

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40+ ECM Tickets Closed Over 2 Months – Device Still Carrier Locked – Inconsistent Unlock Handling

I am posting this publicly because after over two months of trying to resolve this privately through support, I still do not have a resolution. I have now submitted over 40 ECM unlock tickets for one device. Every single one has been closed. I have spent over 100 hours chatting with Xfinity support

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Customer Service

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New Phone

Been with Xfinity Mobile for years. I have two lines. I just paid my device off. Which I have done twice now. I am getting the message Over the total number of lines basically saying I can't add a line or upgrade my phone. I have great credit and ready to purchase. If I cant upgrade whats the use. I

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Devices

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That is a known issue, but only with stereo sources from third party apps in one of those audio settings. (Don't remember if it's Auto Detect or Expert.) I have two XG1v4 boxes and do not have that problem with regular channels on either of th

BIslander

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8 hours ago

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X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio

Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare

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Never heard of wireless connections from an X1 box to a TV. The WiFi X1 boxes work without a coax cable to the box, but still use HDMI to the TV. You could use the Xfinity Stream app on the TV instead of a settop box. Many Xfinity remotes use

BIslander

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8 hours ago

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Wireless cable box

I am thinking about hanging a tv on a wall that has no cable access. The current cable box is not on a direct line of sight so the remote will not work. I understand that there is wireless box available from Xfinity. Would this solve both my problems of no cable access and remote not working without

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Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati

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Your Home Network

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user_82u62r, hello there and thanks for reaching out regarding your request. We can help you with that. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authent

XfinityQue

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9 hours ago

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I need to cancel service without scheduling a call

The earliest available day for the scheduled call is 4 days from now, but I need to get this complete today. I also don’t have time to visit a store.

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Please help me cancel my service. Thanks!

user_82u62r

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9 hours ago

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I need to cancel service without scheduling a call

The earliest available day for the scheduled call is 4 days from now, but I need to get this complete today. I also don’t have time to visit a store.

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user_y1tffr, Thank you for reaching out. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you

XfinityVianney

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9 hours ago

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Cancel service

I want to cancel my service but I don’t see an option.

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Good evening @user_ts1lxj! It is now easier than ever to manage your appointments, including cancelling them, when you use a verified mobile number linked to the primary username/ID on the account. I personally like has fast it is to text “appt

XfinityAldrik

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10 hours ago

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cancel appointment

I need to cancel an appointment for Tomorrow 12/31/25 at my account's address. I was able to get the internet set up on my own but I have not been able to find an option to cancel the appointment. I spoke with a representative via text and they claimed to have canceled the appointment, but I am stil

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Cancel service

I want to cancel my service but I don’t see an option.

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Customer Service

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Thank you for posting on our community forums, user_3wzqyp. I am sincerely sorry to hear about the phone situation. This is not the experience we would like you to have, and I'd like to help turn this around. Could you please send our team a Direct M

XfinityDilary

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10 hours ago

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Our last resort; horrible service

I’m using my husbands account for this. My husband and I have had xfinity for about a year now. Nothing too bad until my husband wanted to switch us from iPhones to google pixels. He got his first while mine was being ordered and he regretted getting the phone. So much so he went to xfinity and exch

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user_v5s2jv, If you can send us a DM, we can get into the account to review the details further. We'll be glad to help.

XfinityVianney

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10 hours ago

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where is my xFI gateway delivery

ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation

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@user_u0or09 Thanks for being a valued customer. We appreciate your business, and I would be more than happy to assist you today. I understand you are inquiring about your bill. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.

XfinityCarolyn

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10 hours ago

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Incorrectly charged for Now TV Latino

There was an additional $15 on my bill for Now TV Latino which I never ordered. Since it was charged without my permission, I hereby demand a full refund of $15 and related tax. This service should be immediately terminated, and I should never be charged for anything that I didn’t order!

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I need to cancel my appointment at 10. Tomorrow March 2 thank you

user_ts1lxj

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10 hours ago

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cancel appointment

I need to cancel an appointment for Tomorrow 12/31/25 at my account's address. I was able to get the internet set up on my own but I have not been able to find an option to cancel the appointment. I spoke with a representative via text and they claimed to have canceled the appointment, but I am stil

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Same thing happens to me. In fact, every night at 9pm my latency jumps into unsuable levels and the whole internet becomes useless. 15 years ago I could play games with stable ping, now it fluctuates every time I'm playing a game making the experienc

user_0xqa1y

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10 hours ago

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How do I Report a Faulty Node/Server Causing Excessive Packet Loss?

Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u

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Same thing happens to me every night at 9pm. internet becomes unusable. It's crazy

user_0xqa1y

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10 hours ago

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Requesting Immediate Escalation – Ongoing Service Instability

My Xfinity internet has **chronic intermittent outages** occurring **5–15 times per day**, lasting **1–15 minutes each**, for an extended period. This is **not a WiFi, device, or reboot issue**. Basic troubleshooting has already been completed multiple times and has **not resolved the problem**. The

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Our last resort; horrible service

I’m using my husbands account for this. My husband and I have had xfinity for about a year now. Nothing too bad until my husband wanted to switch us from iPhones to google pixels. He got his first while mine was being ordered and he regretted getting the phone. So much so he went to xfinity and exch

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Customer Service

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Perfect! The technician would need to install the new outlet on that wall if you wanted to proceed with relocating the modem. There will be a charge to install and activate the new outlet. For assistance with scheduling the technician, please send ou

XfinityAldrik

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10 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Yes, there is wall in my room with an exterior wall.

user_ow8p4e

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10 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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