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Please do, and thank you for also confirming your current macOS and email client. If you're able to login  to Xfinity, then we know the issue is likely with the Apple Mail configuration. Also, please ensure that Third-Party Email Access vi

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

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Hello @zachwad22, thank you for reaching out on our community forum. Have the issues resolved since the technician visit?

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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"

Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u

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It is enabled. I have access to the admin panel, the homepage suddenly lost the subpages recently.

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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Router Trouble

For the last couple of months I've been experiencing frequent internet drops when using zoom for work. It's very frustrating. I did an internet speed test, and that seemed fine, as long as the signal was coming through, but the connection would still intermittently drop for a minute or two, between

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Internet is soooooo slow

I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wai

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@drb_data​ the last time I tried, I could NOT login to xfinity.com’s website without changing the password. I’ll try again.

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

Question

@XfinityAlfonso​ I’m using apple mail.  My MacBook is running MacOS 26.2

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

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activate peacock premium

how do I activate Peacock Premium that is supposed to be free?

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After working with google AI, I discovered that my iPhone (ios26.2) was always setting up my account as POP, not IMAP, and the only way to force it to IMAP is to delete the old account, add a new account, and PURPOSEFULLY enter a wrong password on th

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

Question

user_s6in38 thank you for using the Xfinity Community Forums page to reach out today. Just to confirm, are you referring to a passcode for the bank app in particular or the cellular device itself?

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passcode recovery

My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!

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@user_9w1092, I understand that this is frustrating. If the customer assurance department is not able to retrieve the email then unfortunately it has been deleted from the system and we will be unable to retrieve it. Our customer security assurance t

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Email account recovery

Hello - I tried to log into my Comcast account today for the first time in a long while, and it says the account can't be found. I'm panicking that it has been deactivated/deleted, as it contains some very sentimental emails. Please tell me there's a way to recover it?

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Unable to use my free peacock subscription

I've followed the instructions. It says I'm activated and takes me to peacock but doesn't show that I have a subscription. Have attempted to access online and on roku. Neither work.

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Hello @user_mfixdp, thank you for taking the time to share your experience with us. I am saddened to hear that it has been unpleasant, but you have come to the right place for help. Let's take a look at your account to determine what could be holding

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Xfinity: 👎

Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate a

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I'm logged in, but it says 404The page could not be found or you don't have permission to view it. When I click on your link.

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Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

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I appreciate the confirmation and am happy to provide clarification regarding the questions you laid out. Some benefits of migrating to Yahoo's email servers include enhanced security features and improved spam protection, access to a built-in calend

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Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

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Hi user_asu86d, thanks for reaching out through our community forums! Sorry to hear that it seems the wrong line was buried. You're in the place for help and our team can definitely take steps to ensure the correct line is buried. Please send us a di

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Getting a line buried

Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line! How can I get this resolved asap! The line runs right across my driveway!

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Xfinity: 👎

Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate a

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Equipment ownership

Hello, I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street. I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrast

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