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Hey there @user_c03809! Thanks for reaching out to us today. That is a great question! Right now, you aren't able to have two separate phones sharing the exact same phone number on Xfinity Mobile. Every active phone on your account does need its own

XfinityQuemekia

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9 hours ago

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2 phones

Am I able to have 2 phones with one number?

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Tech Didn’t Show Up, Mixed Messages From Agents

I had an appointment for 10/24 for a tech to come bury and lay the internet cable at my house. We were told that three days ago the utility lines were marked, but there was no paint in our yard. One customer service agent told me that paint might not have been necessary, and that the cable would be

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Your Home Network

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First and foremost @user_yv7f2k, thank you so much for being a part of the Xfinity family for 40 years. Keeping your trust for four decades means everything to us, and I want to apologize for the immense confusion and stress this situation has caused

XfinityQuemekia

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9 hours ago

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Xfinity Mobile Promotion that I signed up for not being honored

I am a long time and loyal customer of Xfinity/Comcast I have had Xfinity/Comcast home TV for about 40 years. I have had Xfinity/Comcast home internet for about 20 years. I was with a different mobile phone provider. Recently it was time for me to get a new phone so I started to shop around for a ne

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I need to cancel services

I have made all attempts to dicuss a better service plan, and have fallen on deaf ears. I nee to cancel my cable TV, and internet services. I need to return my cable box and cable modem/router. Please advise whats steps arae next. I will not be subject to wating 3060 minutes to simply return equipme

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Customer Service

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Request for Executive Escalation – Unauthorized Mobile Line and Lost Promotional Eligibility

I'm requesting assistance escalating an unresolved issue to Executive Customer Relations. I previously contacted Xfinity regarding the promotion offering a free mobile line when bundled with internet service. Because my existing phone had not yet been paid off, I canceled the order before it was com

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Customer Service

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Finally works now. So what are Xfinity going to do for those who been having issues with this for weeks? Initially blaming us telling us that issue was on our end. When I called the reps they told me at first there was no issue. Then next day I call

Vizion_Precision

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10 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Installment plan

I would like to make installment payment plan on my past due balance

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Billing

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It's traditionally a base, customer level step that is used to change the conditions temporarily and see if it assists in narrowing down what may be the cause of the issue. We aren't suggesting it as a guaranteed fix, but it has been useful in the pa

XfinityJeffB

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10 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

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Hello user_bap9n5, thank you for reaching out and for your detailed request. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right

XfinityJeffB

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10 hours ago

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Unacceptable Service

I am writing to formally dispute the lack of a billing adjustment for ongoing internet service problems and repeated outages at my residence. I have had four technician visits to my home, and your technicians have acknowledged that there is a problem with the service. Despite these repeated visits a

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I don't think I'm following the logic of a different browser or using incognito when all other channels are working normally when selected. Even NBC will work intermittently. I can be watching it and change to another channel and then back to NBC and

user_cvn3ap

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10 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

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EXACTLY! What….Multiview shuts down at 7:30!?!?! I don’t get it. What is wrong with this company? I’m about to roll onto my friends YouTube account where he gets 4 mult-screens at all times. For what I’m paying Xfinity I finally get “Multiview” and i

user_qb5ix9

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10 hours ago

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Multiview Said No Events Scheduled

I just got Multiview and it worked fine for NCAA Football last Saturday. Last night I wanted to watch the US Open, Mets/Yankees, and 2 NCAA Football games and it said “No events scheduled today come back later to see upcoming events.” What’s up with that? Does Multiview only work on Saturday?

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Constant login

All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu

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Xfinity Stream Website

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Hello user_8igu6o, I am sad to hear about what has happened, and we want to help you in any way we can. While we work on this end, have you tried using the Xfinity Stream app, or signing in at xfinity.com and watching TV that way?  Please send u

XfinityJeffB

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10 hours ago

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Management of field technicians to really fix my dropping internet connection. On Friday not Monday.

I am a 73 year old leg amputee who is housebound and my internet keeps dropping. Tech was here Wednesday. No TV on Thursday and being told they can’t get me a technician until Monday. No Tv for 5 days. Cruelty to an old woman. Can’t someone step in and get me a technician on Friday. PLEASE HELP THIS

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@user_wwagiq I completely understand how frustrating it is when your app isn't working smoothly, especially when you are paying for your service. To make sure I'm giving you the right troubleshooting steps, could you clarify which Xfinity app you are

XfinityQuemekia

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11 hours ago

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We pay for the Xfinity app but it often isn’t working.

Why does the Xfinity app fail so much?

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Horrible Cx sercice

Hello, I am writing to submit a formal complaint regarding my most recent phone call with Xfinity Mobile customer service. During the call, I could hear people laughing and talking in the background, along with a significant amount of noise. The situation gave me the impression that my concerns were

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Customer Service

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Those would be trying a different browser, or an incognito browser window.

XfinityJeffB

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11 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

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I’d like to believe this is true but after two months of hearing the same story, I don’t believe Comcast cares.

User_AL2022

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11 hours ago

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DVR Doesn't Allow Rewind or Fast Forward

I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.

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Escalation: 10/24 In-Store Plan Change Raised Bill $31.29/mo, Removed Free Peacock, Added $55 Charge (23+ Year Customer)

Hello Official Xfinity Support Team, I am reaching out to Corporate Digital Care to request an immediate review and resolution regarding an in-store account change that occurred on October 24, 2026. I have been a loyal Xfinity customer for over 23 years, and prior to this visit, I had an active cont

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Billing

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WiFi connection

I am having a hard time connecting my printer to my WiFi. Child it be something wrong with my connection?

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Customer Service

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i was looking for them in the HBO Max subscription. 

user_75bc47

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11 hours ago

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hbo max

I have HBO max just got it a week ago. How come i dont have TBS or TNT or any sport channel ?

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