Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (421K)
For this email it has been about 8 months and for the other it has been about 3 months
email login
I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.
Question
tbill1 Thank you for keeping us posted so we can continue helping. Before you can set up your Yahoo Email address with a third party mail client, the migration must be completed from your Comcast Email to your Yahoo Email. Have you completed this pro
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
plumld Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Power & SNR Min Max Values for Cable Modem ODFM Channels
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 With reference to the troubleshooting post above, I'm trying to figure out some issues with my Netgear CM3000. It's been fine since last May (5/25), with my 1.3 Gbps plan. In the trouble
Question
Customer Loyalty/Retention Dept.
How do I get in contact with the retention dept or make arrangments to cancel my account? Today after hours in chat with agents trying to get the best deal possible on my existing account. For whatever reason their chat was glitching and kept disconnecting and reconnecting to a new agent. I ended up
Question
•
Customer Service
Wrong box
Ordered a replacement box last week, the xg1v4-a. It was not functioning. Spoke with phone rep who sent replacement for it but received a xg2v2-p. This is not the box I needed.
Question
•
X1
Okay, thank you for that information. We can look further into that if you can send us that direct message.
Replacing a watch should not take 3 days and multiple repeat customer service contacts
Back in the day I could swap my sim card into a new device and have the replacement working without issue. But I had a bad apple watch. I have now spent 3 hours on my 3rd call and my apple watch does not work. In the first call I was told it was 'something in our system is wrong' - the tech escalate
Question
user_308a22, I totally understand your frustrations. Comcast isn't looking for all of that information. I wouldn't be able to discuss those matters publicly. We would need to look into your account. However, you are able to check your billing stateme
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
Question
Hello @user_vhnd3x. Thank you for reaching out on our Community Forum. This is happening because your Xfinity email is set up to sync notes. You will want to follow these steps: Open Settings: Tap the Settings app icon on your iPad. Find Accounts:&n
iPad Notes App Issue with Comcast Notes
I have two different iPads and two different iPhones. This issue only occurs with one of the iPads, an iPad Air 5. When I open the Notes app on that iPad, it always opens to the "All Comcast" page even though iCloud is the default location and an iCloud note was the last note used. My have verified
Question
Hey @user_f24vuw. We would be more than happy to help look into your concern regarding the Xfinity Mobile billing. Here on our social media platforms, we have limited to no access to make changes on Xfinity Mobile accounts. What specific charge are y
Manual cancellation of a charge
This will be my 6th attempt to have a charge removed from my current mobile bill
Question
Hi @Abyssal, thank you for taking the time to share your recent experience with us. You have come to the right place for help, we have many brains here to help when issues like this come along. I must let you know that there are plenty things that co
Live Chat Agent not connecting
Everytime I ask to speak to a live agent about my wifi box being broken, It is getting hung when I click internet on the AI support. This internet is atrocious and overpriced to be dealing with this. I'm trying to get a new modem because mine is not working...
Question
Last week my network went from 1.2 gig down to 0.1 meg. After trying everything, I reluctantly called Comcast support. First thing they said was "I can't see your modem from my end". This seemed ridiculous, since I was able to use the internet, albei
Power & SNR Min Max Values for Cable Modem ODFM Channels
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 With reference to the troubleshooting post above, I'm trying to figure out some issues with my Netgear CM3000. It's been fine since last May (5/25), with my 1.3 Gbps plan. In the trouble
Question
Manual cancellation of a charge
This will be my 6th attempt to have a charge removed from my current mobile bill
Question
•
Billing
Fix for Website Bank Information
Hello, Are you working on a fix so that anyone going through the website is not prompted for a Plaid account?
Question
•
Customer Service
Promotional deals for long term customers?
Is there any option for long term customers to get the promotional deals offered to new customers? My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high. There is one small discount availabl
Question
•
Billing
I am still unsure as to set up. Apple mail for my MAC. I watched the video for setting up Apple mail for the MAC and it clearly states that you should select Yahoo for the provider. Yet there are several agents in this thread that say you shou
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Hi there, @user_confused2000 I'm sorry for the trouble you are experiencing try to show the paused device that you have. Since it's been a few days since you last posted, were you able to get assistance with the paused device?-Richard
Unpause device
I have gone to every section within the app and there is not section that shows the paused device that I have. I have gone to the Wi-Fi tab and the devices not connected and it is not visible. Please help.
Question
@user_m7oa8g Well, that explains why my bill went up today. Geeze, I'd like to find an alternative for internet... I notice no one from xfinity is joining this conversation.
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
Question
Hello, ParkRanger96! We appreciate you bringing your Peacock error issue to our attention. I know how important it is to not miss out on your favorite shows and movies! Rest assured, you have reached the right team to assist you. I noticed you have s
Xfinity account is already linked to another Peacock account
I keep having this message pop up when I am trying to activate my peacock account. I just moved so it’s frustrating to lose access to something included in my plan I pay for every month.
Question
I can definitely understand why you are upset @eddyjohn55 and where your frustrations are coming from. We want to make sure that you are getting billed correctly and are happy to review those charges. Let's take a closer look so we can review the not
Service?
Simple question. Does Comcast/Xfinity actually provide any actual customer service or just promises, promises?
Question
Hey there, user_3jofji! Thanks for reaching out to our XFINITY Community forum this marvelous Monday. I understand how vital it is for your monthly rate to fit within your financial budget. You have reached the right place for assistance! Please send
XfinityNatalie
commented
3 hours ago
to the conversation:
0
0
Promotional deals for long term customers?
Is there any option for long term customers to get the promotional deals offered to new customers? My promotional deal has expired a while ago and shopping around, the promo deals are competitive with Verizon and local Fiber, but my current price is way too high. There is one small discount availabl
Question