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@user_gswo21 Thank you so much for taking a moment to reach out and contact us about this concern. Since you have submitted the form, have you also received a request to provide any documentation?
Senior citizen discount
Need help applying Philadelphia senior citizen discount I have already fill out form , front line billing could not apply in Xfinity store/csg
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user_5e08pu, Thank you for reaching out and creating a post. I also see you sent us a direct message already, so I'll follow up there shortly. As a heads-up, we please ask that you do not send an unsolicited direct message to our team as this is
Cancel Service
I am desperately trying to cancel my service but am having a very hard time. I called, was told it was canceled, and yet it continues to be active and I continue receiving a bill.
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@user_ep0mmg That is good news to hear as it sounds everything is back to normal. My team appreciates you reaching out, and allowing us an opportunity to help. Do you have any other concerns at this time?
1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
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user_a7kz99 - We appreciate your feedback, your business, and the opportunity to help. This is not the experience or feeling we want for any of our customers. Let's work together towards a resolution. Please send us a Direct Message.On a Desktop: Mak
Worst Customer Experience Ever
Worst customer experience to date. They charge you continuous up fees, while telling you something different. They added a $89 one time fee for a device I've had for over a year, on top of increasing my bill. I would not recommend this service at all. They will waste your time and cheat you.
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Legacy pricing
I am requesting an escalation regarding the expiration of my legacy pricing. My monthly rate increased from $50 to $83. I have been told repeatedly by customer service that my previous rate cannot be renewed. However, I had it renewed last year (originally it was $30, I was told it'd be $30 again fo
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Billing
I too have been having this issue. My notes and observations: - I previously had an amcplus subscription through Comcast, canceled it, and resubscribed recently through amc directly. - I am seeing the issue on two boxes. - I contacted amc support
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Concern moved here to the Customer Service help section.
Needs a technician installation
I just take an Xfinity WiFi router now I realize that I don’t have a coaxial router so I’m not able to use the internet without it and would need a technician to install it for me please
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My security camera
Where is my Security camera coming to me in the mail?
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Devices and Equipment
user_5pdpqi. We’re excited to hear you’re interested in our Gigabit X10 service! We can open a ticket to have our team review your location and determine if an upgrade is possible. Could you please send our team a Direct Message with your
Serviceability check and site survey ticket initiation
I am looking to get a serviceability check and site survey started for gigabit x10 fiber to an existing build.
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They did not say either way and they have now discontinued the X chat saying also to get a cable box.
Cablecard assistance needed
I have a cablecard in a Tivo edge. that I've had for 5 years or longer The hard drive died, I've swapped it out and it is back functioning but I get V58 unauthorized errors on every channel it tries to tune. The page that used to exist on the comcast site to self service cabelcard repairing is of co
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Lost 4 bars in the last 6 weeks at my home in Mukilteo Washington
I have had fabulous service with Xfinity the last 5-6 years. But about 6 weeks ago my bars at home dropped to 1/2 a bar. I called Xfinity and they did an "esim" update. It did nothing. They escalated my ticket to a higher tech team. I got updates for a week that they were working on it. Then on day
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Network
Pricing
Hi! I just got onto a new plan that is $65 a month, but when I go to my account it says that $101 is due the 27th of November. Why is it saying that?
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Billing
I use it on my apple tv with another samsung and the apple tv app works fine. I bought the samsung tv so I wouldn't have to buy apple tv.
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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Internet access
I made my monthly payment yesterday but my internet is still off. Why?
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Billing
Hello user_d9y6c0, thank you for reaching out here in our Xfinity Community forum. We appreciate you taking the time. To proceed, as you assumed, we will need to get some account information best kept private. Please send us a direct message wi
YouTube-only buffering / every device effected
Please open a ticket with network engineering or whoever is most appropriate to check the health of the Google Global Cache node and the Google peering path serving South Florida, specifically for traffic from my area. I can provide account details by DM and run any diagnostics you'd like, including
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VOIP phone "Your call could not be completed as dialed."
We're moving our old landline to Xfinity VOIP; after 1 hour with tech support we finally got a dial tone and were able to phone out OK. People we called see our proper phone number, however despite 2 more hours with tech, everyone who phones us gets the "Your call could not be completed as dialed."
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Home Phone Service & Equipment
fernando.2x6 Are those all locked? Are you experiencing any issues with your internet currently?
XfinityShawn
commented
5 hours ago
to the conversation:
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Upstream Channels Not Locked
Not quite sure why not all upstream channels are locked... Upstream Channel Bonding Value Channel ID 1 2 3 4 41 Lock Status Not Locked Not Locked Locked Locked Locked Frequency 16 MHz 22 MHz 29 MHz 35 MHz 36 MHz Symbol Rate 5120 5120 5120 5120 0 Power Level 45.5 dBmV 44.0 dBmV 53.0 dBmV 49.3 dBmV 42
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