Xfinity Community Forum

Hello @user_7d4uyg I understand that you are frustrated but in order for us to resolve this we need you to send us a direct message. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct

XfinityAbby

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5 hours ago

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Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

Question

Hello @user_7d4uyg I understand your frustration, but we cannot resolve this until you send us a direct message. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity

XfinityAbby

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5 hours ago

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Horrible service especially being a part of Comcast since 1994

I am extremely frustrated and exhausted from repeatedly trying to resolve this matter through messages and chats. I am formally requesting that Xfinity stop charging me incorrectly and immediately address the money that is owed back to me. I upgraded to the iPhone 17 Pro Max based on the promotion t

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Horrible service especially being a part of Comcast since 1994

I am extremely frustrated and exhausted from repeatedly trying to resolve this matter through messages and chats. I am formally requesting that Xfinity stop charging me incorrectly and immediately address the money that is owed back to me. I upgraded to the iPhone 17 Pro Max based on the promotion t

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Devices

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Hi @user_iv90r5, what is the make and model of device that you are experiencing this issue on?

XfinityJustinM

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5 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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Statement

Why am I not receiving my statement in the mail ??

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Devices and Equipment

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Hello @icetre421 thank you for reaching out on our community forum! I would love to take a look at this for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity

XfinityAbby

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5 hours ago

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Wrong Service Address

I signed up for internet service and the tech came out and an underground line needs to be installed. After he left, I got a text asking me to confirm the information he entered. I noticed that my service address is showing incorrectly. The assistant told me I could update it online, but it only let

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I am extremely frustrated and exhausted from repeatedly trying to resolve this matter through messages and chats. I am formally requesting that Xfinity stop charging me incorrectly and immediately address the money that is owed back to me. I upgrade

user_7d4uyg

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6 hours ago

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Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

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We have the same problem. In the last hour it has frozen 6 times while watching figure skating. This stinks.

user_6pu8rn

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6 hours ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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user_u5yl03 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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6 hours ago

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Scam Phone Order on My account

There's a scam phone order on my account. The order number is 3729600278804115157 and was not authorized.

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Wrong Service Address

I signed up for internet service and the tech came out and an underground line needs to be installed. After he left, I got a text asking me to confirm the information he entered. I noticed that my service address is showing incorrectly. The assistant told me I could update it online, but it only let

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Customer Service

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user_7d4uyg Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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6 hours ago

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Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

Question

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promotion not being honored

Upgraded plans and was told I had a new Samsung watch for free with a promotion now they are not honoring the promotion and charging me for the watch. I been a loyal customer for years and this makes me want to switch to t mobile. Can't believe they lied to me and are trying to charge me for the wat

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Devices

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Hey @user_ltnovg, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to run an investigation into the equipment. We will need to see if the device was shipped, date added, customer approval, and mor

XfinityDemitrius

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6 hours ago

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Asked to return equipment I've never received or seen!

Good evening, I am being asked to return some sort of streaming box I've never received or seen. How do I get this removed from my bill? I'm not paying to replace equipment I've NEVER had!

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that seems crazy, but, yes, please block my profile. I have no intent to use it. thanks!

user_dzfr8w

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6 hours ago

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delete accidentally created community forum profile

I accidently created a community forum account tonight, thinking I was logging in to xfinity streaming. Please delete this account. I am unable to find out how to do it myself. There is no "delete account" option that I can find. Thank you.

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user_mcnuiw Thank you for the update! I'm glad you were able to have a technician scheduled to help.

XfinityMartyR

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6 hours ago

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Inside phone

My stepfather broke the tab off the locking tabs for the cable on the phone line. It seems that there is no way to speak to a human being. The assistant has no idea what is needed which is a tech to come out and fix the problem.

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Xfinity do better or don’t charge your customers! that is considered the theft !

user_7d4uyg

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6 hours ago

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Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

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@XfinityRichard thank you for replying that I can pick a new one up at Walmart. The problem come in where the line that comes into the house the end of the wire will not stay plugged in. We managed to find a way to find a human and we have a special

user_mcnuiw

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6 hours ago

to the conversation:

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Inside phone

My stepfather broke the tab off the locking tabs for the cable on the phone line. It seems that there is no way to speak to a human being. The assistant has no idea what is needed which is a tech to come out and fix the problem.

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@XfinityQue I am responding regarding the ongoing issue with my September phone trade-in. To date, I have contacted Xfinity/Comcast multiple times and spoken with several different representatives. Multiple tickets have been opened in an attempt to

user_7d4uyg

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6 hours ago

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Xfinity mobile

To Whom It May Concern, I am writing to formally dispute the handling of my iPhone trade-in from September related to my upgrade to the iPhone 17 Pro Max. At the time of purchase, I traded in my previous iPhone under the terms of a promotional offer, with the understanding that I would receive the a

Question

Hello @user_cw2nho, thank you for the comment. Thank you for providing the troubleshooting steps that you have taken already. If you could send our team a direct message with your full name, the name listed on the account (if different), and the serv

XfinityMarshante

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6 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

user_5tj7r5, hello there and thanks for reaching out. I understand your concern to making changes to your account. I can help you out with it. To move forward with your concern, please send us a direct message with your full name and complete s

XfinityQue

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6 hours ago

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Want to drop streaming

I just wanna drop my streaming package which is $18 a month.

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