Xfinity Community Forum

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I'm having the same issue with IPv6 traffic to Teams and other M365 services today. XB8 in the greater Portland, OR area.

user_016jbm

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9 hours ago

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J

XB10 dropping IPv6 FORWARD traffic — breaks IPv6 services, persists across resets

My XB10 gateway is dropping IPv6 FORWARD traffic to my LAN devices, breaking IPv6-dependent services like YouTube while IPv4 works fine. The affected services work instantly on cellular and fail on my home network, confirming it's the gateway. The gateway's own firewall logs (Troubleshooting > Logs)

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@user_3v4pzt Are you still experiencing issues at this time? How are you accessing Paramount?

XfinityEva

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9 hours ago

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U

Paramount streaming issues

Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.

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Okay, that would be a good option to have them do. We will be reaching back here after the service appointment to make sure that was taken care of.

XfinityJohnG

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9 hours ago

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U

Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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XFINITY SECURITY MONITOR

Is the operating system for my XFINITY SECURITY MONITOR ANDROID NOUGAT 7.1.2 ?

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Devices and Equipment

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Hello @user_y6cjjd, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct messa

XfinityChelseaB

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9 hours ago

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SR

Loyalty Discounts Expiring

I have loyalty discounts set to expire and i cannot get a hold of an actual person to discuss extending them. I called your alleged customer service number at 1-800-934-6489 - the bot said please hold and nothing happened after that - i have been on hold for over a half hour- no wait music - no prom

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Service cancellation

Moving and need to cancel XFINITY, already have it at the new place

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Customer Service

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There's a slight "gotcha" with the Xfinity Gateway XB8, and that is it does not care what network your Xfinity cameras are on. It will forcefully take those cameras from the network they're on, and connect them to its own network. So when I first set

user_8684so

replied

9 hours ago

to the conversation:

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U

Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

Question

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No internet access

My wifi has been saying its connected with no internet access for at least a week now. I have a wifi extender downstairs since my modem is upstairs, and the network created from the extender has full access, but my regular wifi has no internet access. I've done all the troubleshooting and restarted

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Your Home Network

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Hi there @user_e8j7bp! We'd hate to see you go, but we can certainly assist with your account changes. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated

XfinityQuemekia

commented

9 hours ago

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U

Need to cancel service

Tuesday, June 23, 2026

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I did what you said, I wrote to support, I haven't heard anything back from them.

user_qtqc4o

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9 hours ago

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U

Mobile porting promo

I ported 2 phones from consumer cellular and activated with Xfinity. One was Feb 26th the other was March 1st 2026. The promo at the time was 200.00 for each line ported. I have waited the 90 days and still haven't gotten an email or anything concerning the promotion. How do I get the 200.00 per lin

Question

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I have the same problem. Next month, starting July 14 , 2006 my bill will be increased by $60. I'm trying to reach a live agent to talk to someone who can either help me to get my loyalty discount extended or to modify my plan. Unfortunately, I'm onl

user_y6cjjd

commented

9 hours ago

to the conversation:

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SR

Loyalty Discounts Expiring

I have loyalty discounts set to expire and i cannot get a hold of an actual person to discuss extending them. I called your alleged customer service number at 1-800-934-6489 - the bot said please hold and nothing happened after that - i have been on hold for over a half hour- no wait music - no prom

Question

Closing old post

XfinityMichaelC

commented

9 hours ago

to the conversation:

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U

Can I cancel Xfinity Internet Service online without being called by the agent?

I need to cancel my service since I have moved. Can I cancel Xfinity Internet Service online without being called by the agent?

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Need to cancel service

Tuesday, June 23, 2026

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Customer Service

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Hello @user_82p16s, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out Set up or turn off automatic payments on your Xfinity account and that should take you to the right

XfinityChelseaB

commented

10 hours ago

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U

RE: internet

Am I signed up for auto pay

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user_753gvw I understand, and my team is always here if you should need our help in the future. Have a great day.

XfinityShawn

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10 hours ago

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U

Deceptive selling practices and the lacks ownership and accountability of their mistakes

In February I called Xfinity looking for promotions to reduce my every growing monthly bill. I was offered a "special promotion" that reduced my bill by about $25. It included all my existing services, an increase in Internet speed, a better version of Peacock, a free new iPhone 17, and a 2-year fre

Question

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I already returned my mobile device and have spent countless hours on the phone with Xfinity to address the issue regarding my billing issue with my cable bill. My posting is to warn others and to determine if this a wide spread issue with other cust

user_753gvw

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10 hours ago

to the conversation:

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U

Deceptive selling practices and the lacks ownership and accountability of their mistakes

In February I called Xfinity looking for promotions to reduce my every growing monthly bill. I was offered a "special promotion" that reduced my bill by about $25. It included all my existing services, an increase in Internet speed, a better version of Peacock, a free new iPhone 17, and a 2-year fre

Question

@XfinityQue @user_zyz9au In addition to what Que posted, you also will have to have no internet service for 90 days before you can sign up for Internet Essentials. Plus, you'll need to meet their requirements for service.

Again

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10 hours ago

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U

I want to change my NOW service to Xfinity Internet Essentials for 14.95

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U

RE: internet

Am I signed up for auto pay

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Billing

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@user_74wzvz My old comcast email has been blocked and I cannot access it any longer - help How long ago did you last check your email? If it's been quite a while it may have been suspended or deleted. @XfinitySean asked some good

Again

commented

10 hours ago

to the conversation:

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U

My old comcast email

My old comcast email ha sbeen blocked and I cannot access it any longer - help

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Not Accessibility/disability related. Moved to Customer Service.

Again

commented

10 hours ago

to the conversation:

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U

Cannot get rid of audio description

I can’t get rid of audio description

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