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I would be happy to help you @user_9s0olk, Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Thank you for reaching out here. I am sorry to hear that you are experiencing internet issues. I will be happy to look into and troubleshoot any problem from here. Are you having complete connection losses, or is there a speed or lagging issue?

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Internet

Don’t get this service they offer high speed and it’s not high at all it’s very bad nothing works at all you get one day a week maybe 2 of smooth internet then it’s out. Honestly get another service I’m stuck with it but once I move to somewhere else never getting again

Question

mdc526 Welcome to our community forum! You've reached the perfect place to check your address for Gigabit Pro availability. Before I collect your information and submit a serviceability ticket, do you agree to the following charges: Monthly recurring

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Gigabit x10 (Gigabit Pro) availability inquiry

Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th

Question

Yes, please. I would like to send you a Direct Message with details and have you look at my account please.

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Yes, please. I would like to send you a Direct Message and have you look at my account please.

 to the conversation: 

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Thank you for letting me know @user_9s0olk. To qualify for the free line for a year when making a plan change it does have to be a new line, existing lines do not qualify. I do understand your frustration with this and I would be happy to look over t

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

It’s an existing line that I have with Xfinity. But the Xfinity rep told me that I could still get one unlimited phone line if I switched from By-the-Gig to Xfinity Mobile Select because it would be cheaper for me. So I made the switch based on the i

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Gigabit x10 (Gigabit Pro) availability inquiry

Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th

Question

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Is there a coax cable / coax wall outlet in the room that you want to.move it to?

 commented 

6 hours ago

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WiFi relocate

Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?

Question

customer service to speak to a live person

I have no cell phone service outside of my home

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Hello @user_9s0olk, thank you for reaching out on our community forum. I understand it is very important to ensure your billing is correct. Was the line at n o extra cost a brand-new phone line or was it an existing line that you already had with Xfi

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5

Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Batman_66 Thank you for letting us know that you were able to successfully activate your subscription. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get

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Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

Question

How many thousands of complaints do you have to receive before something, anything, is done to remedy this unacceptable service? After experiencing this password message for weeks it finally disappeared for a few weeks, yesterday it returned again. W

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

I was able to activate mine this morning. Try again if you haven’t lately.

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Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

Question

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