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I am sorry we would need you to DM in order to avoid sharing account information in a public platform. Have you reached out to our phone agents yet?
Worst Service Provider .For Basic Support also we need struggle a lot
Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice
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Hi, @ms20! You are at the right place for further help with the Premium Unlimited data plan. Changing your data plan will not affect your device payments or force you to upgrade. You can change your data plan anytime by logging into the Xfinity app o
Does change from unlimited plus to premium unlimited stop device credits
I purchased 3 phones last December and am getting device payment credits for 24 months. Since I have paid half of the payments, the Xfinity app shows I can do early upgrades on the phones. However, I do not want to upgrade the phones. However, I would like to change the current unlimited plus plans
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user_btlb09 Sorry to hear about your issue receiving the verification emails. What solutions have you tried so far? Are you having issues receiving any other emails or is it just verification codes?
Not able to receive any password reset emails from any sites
Hello, I have been unable to receive any password reset or verification code emails from any site for some time now. This is actually becomming a problem as I can't access sites Ihave paid subscriptions to and can't even change the accounts to another email without verifications codes being sent to
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Xfinity agent completely lied to me. How can they scam people like that?????
Agent LIED about free phone promotion
In May 2025, I called to transfer my internet, as we were moving. While on the call, the agent sold me on switching to Xfinity Mobile. He said that my current three phones couldn't be switched over, but that there was a promotion going on where I could get 3 new phones for free, if I picked from spe
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Hello user_6g5f1h! We haven't received any messages from you just yet, but if you're still in need of help we're here for you 👍 Please try sending us a message using forums.xfinity.com/direct-messaging, and make sure you make your message out to Xfi
Complaint About Unfulfilled Loyalty Credit Promise and Inconsistent Agent Information
I was advised by an agent through chat to switch to a different plan. Since my previous promotion was ending, I was considering moving to another carrier, but during the chat, the agent offered me a new plan. I was also promised a $15 monthly loyalty discount. I asked to have this discount included
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Thanks for your comment, user_nn6kir! I'm sorry to hear you feel this way, and I'd like to help. Are you experiencing a similar issue?
Need assistance - internet shut off too early at address
I am moving on 8/9 to a new address. My current address seems to have lost internet today. 8/6. I work from home and Xfinity has now made it impossible for us to work. I need my service restored please! This is crazy! the AI chat bot is useless so I am hoping someone here can help me
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stevebpsf Thanks for sharing this update! We are always happy to hear when something new is added that you all have been waiting for!
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service through some third-party email clients/programs @Nat_IV. There may be a known issue which is affecting access to the Xfinity Email through these ap
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Comcast email is not syncing. All fine on desktop version, or going to browser on iPhone or iPad.
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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Hello @DiamondDea, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. You can find more information on Our TV prices are changing, and information on our all-inclusive new ca
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Problem is i am not able to login to my online Account..
Worst Service Provider .For Basic Support also we need struggle a lot
Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice
Question
Thank you very much for that information. I would be happy to look into this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click
Returned equipment to xfinity store. Keep getting texts to return my equipment.
Returned equipment to xfinity store. Keep getting texts to return my equipment.
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Hey there user_hhxnn6 thanks so much for posting these near-real time results and all of your steps! This is exactly the type of input we love to see on the Forums. We'd love to hear more results after switching back to the S34 and any stability tes
Need Tier 2 Support – S33 Modem Provisioning Error (Upload Stuck at 5 Mbps)
Hello, this is my first time posting here. I’m a long-time Xfinity customer (10+ years in the same location) and until now I’ve had consistently excellent service. I work with large files daily, so both download and upload performance are critical. Recently, after a home remodel, I needed to relocat
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Hello @user_apgjzh I understand that an issue like this can become very frustrating. Do you have access to the Xfinity app?
Help! My WiFi password isn’t working!
I’ve been trying to speak to an agent human for over an hour. My WiFi password isn’t working. I tried the online chat and it isn’t helping. The online chat made me change my WiFi name and changed my password without telling me the password. My WiFi password isn’t working. I need help.
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Yesterday my PC was working OK. But the next morning I tried to start up the PC again. The PC would not connect with the internet, only for a while. Later the PC would not connect with the internet again.
Cable connection
We just moved into a new manufactured home and there are zero coaxial connections anywhere inside the house. Since Xfinity is the cable provider for this area, would they be the ones to install at least one connection for our modem? We only need internet.
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Hello Viper122 we recently published an update to our cable boxes-is this issue still present for you?
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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tech89 Thank you for letting us know you are also having issues with your 3rd-party email. Our team was working on this, and we have received reports that it is resolved. Are you still running into issues?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Since I have Xfinity for my internet services, how do I ask somebody to see if the wires outside of my house are OK? Sometimes the internet will not connect. I have tried anyother way to fix the problem.
Cable connection
We just moved into a new manufactured home and there are zero coaxial connections anywhere inside the house. Since Xfinity is the cable provider for this area, would they be the ones to install at least one connection for our modem? We only need internet.
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It is all finally working for me. Outlook and iPhone are synching properly. Hope it's the same for all of you!
gropperl
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Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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