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Returning equipment
I am in returning X-finity equipment. Could you please e-mail me returning paper
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Non-X1 Service
Cracked concrete cable box lid in sidewalk – safety hazard
There's a concrete cable TV utility box in the public sidewalk in front of my house. The lid is cracked and starting to sink into the box. I'm concerned someone could step on it and fall through. I reported it to the city, but they closed the request without addressing the problem. Can Xfinity confi
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Customer Service
How to remove xfinity voice
Please, I don't want to talk to anyone on the phone. I saw a previous post where Xfinity replied saying to direct message them and directions on how to do that. There is no "direct message" icon on the upper right corner of the page.
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Customer Service
Transfer primary account owner to qualify for new promotions
if our account is under my wife’s name can we switch to me as primary account owner and qualify for new 5 year promotion and pricing?
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Sign-In and Account Management
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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Your Home Network
user_x0w0ko Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Internet
I don’t know why my internet is not connecting I tried troubleshooting nothing is working all my cables are tightened idk what to do
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Add lines
So I’m trying to switch my account to Xfinity from T-Mobile now having trouble troubles to at least proceed the account
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Plan
Yard restoration
The Xfinity subcontractor recently dug up my yard, destroying my grass and flowers and leaving markings on the pavement. Please look up the order history for my address 1110 se 104th ave 98664. Tell me who to contact for this job. I need to open a formal property damage claim.
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Your Home Network
No problem! You'll find recording options from the Stream app under My Library > Scheduled (tap the recording > Record options > Modify recording) or in the Xfinity Stream web portal under Saved > Scheduled (click the recording > Recor
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
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Hey @user_laeifr, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to troubleshoot the Xfinity Internet connection. The error being received is typically due to signal quality issues. Could you pl
UCD invalid or channel unusable
I have an Arris S33 modem and for several months now, i have to reset my modem almost daily. The connection speed often drops significant or drops entirely. the event log has many "UCD invalid or channel unusable" errors. recently the date of the event stated 1969 and sync failure . See screenshot b
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Can you please give me where I can find that "recording rule"?
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
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user_dedc01, thank you for letting us know. I have had this reported before, and we can certainly review this further. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in
Change in recorded behavior
Within the past two weeks something has changed regarding playback of recorded programs. Formerly if I set a program to record from 6 to 7PM and I started to watch that recorded program at 6:45, I could fast forward to any time that had already been recorded (e.g. 6:40PM). Now, if there is still tim
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@user_q02y8v We can double check the location. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the de
Xfinity services
Hi, I previously use to use this service but I’ve moved to a different complex here in Rio rancho. I tried to sign up again for services but it says you guys are unavailable in my area, which is a little confusing when my landlord says that we go thru you guys to get WiFi here. And that yes you guys
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You're certainly not the first person to report this to us recently, but I appreciate you attempting the troubleshooting you have. For the impacted recordings you're seeing this on, do you have a recording rule set for them as "This Channel Only" by
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
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user_8af28c. I’m glad to hear the resolution team was able to address the original concerns, but I completely understand why the way the new pricing appears on the bill would be confusing. Especially if the $70 charge with a $10 discount wasn&r
Xfinity Mobile billing
So after a long fought battle with Xfinity Mobile, corporate resolution actually resolved the issues with me. However, they use some fuzzy math in their approach to my new bill. I was downgraded to what was “Unlimited” at $30 per line. My bill now shows $70 for two lines with a “two product discount
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Hello @bulkhelp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you still needing help with your email concerns?
XfinityChelseaB
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Can I restore a deleted email account?
I have four email accounts and wanted to delete the one that is no longer being used, but i accidently deleted an account that I use. Help!
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