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Clear tampered sensor reading
Hi, I have two sensors for windows that were tampered with at some point and now it continually says that they have been tampered with even though it was an old issue. Can you help me reset those or clear the message?
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Devices and Equipment
Own modem shows offline after activation
The Xfinity app shows my own modem as offline after activation. My Internet is working fine.
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Your Home Network
Delayed 2FA emails
2FA Emails sent from online sources containing a digit-code to complete the transaction DO NOT arrive in my INBOX before the five or ten 2FA timer expires. A most frustrating occurence from someone who works from home and pays for your highest speed of service.
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Hulu account
Hello, I’m trying to cancel my Hulu account but am unable to find out where to cancel it through. My Hulu account says I’m charged through Xfinity, but I contacted Xfinity and they said there was no Hulu account connected to my account.
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Customer Service
Thanks for allowing us to help with your installation charge concern, user_vylrwh. I'm glad we were able to get that adjusted for you as a one time courtesy. If you need anything else, don't hesitate to create a new public submission. Have a great re
Deceptive sales practices
I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu
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Resolved. Thank you for the action.
Deceptive sales practices
I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu
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Hey there, @user_3a7ab9, thanks for reaching out through Xfinity Forums regarding your upgrade. Were you able to get the information from our Xfinity Mobile Team or were you still looking for upgrade information?
Mobile phone upgrade
I am considering upgrading my S21 to a S25 and tried to get pricing with and without upgrading my plan to Premium Unlimited. Unfortunately, the Xfinity website doesn't allow you to get a price with trade-in. So, I did a live chat which took forever and after verifying my identity three different way
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Thanks for reaching out through our community forums, user_3d1522! Sorry that your running into audio issues when using MGM+. In most cases there isn't a fix all as there are often differing factors to each instance, but we'll see if we can get to th
RE: audio out of sync using xfinitystream app on firestick
@user_uq3lm5 I have the same exact issue with MGM+ streaming. Everything else on Xfinity is fine. Only MGM+ streaming is off. The MGM+ channels are fine. Have found no solution.
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They erased the pics of the conversation, how shady !! 🤣🤣
Bad customer service
I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,
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Greetings, @user_epszg7! I am sorry to hear that you will be cancelling your account. We appreciate the time you have been with us and are here to help. I will get this all turned around for you! Please send us a direct message with your full name an
Cancel
Cancel all Xfinity and refund me my last payment. You guys are making it very hard to cancel which is unfair as a consumer. I tried to cancel last week and then you guys scheduled a call back with me today which is monday. I never got a call back in between those times our payment went through. That
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Need help rerouting access point.
Hello, I need help scheduling an appointment to reroute the access point from it's current location in my home to a new location in my home. Thank you.
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Your Home Network
Cancel
Cancel all Xfinity and refund me my last payment. You guys are making it very hard to cancel which is unfair as a consumer. I tried to cancel last week and then you guys scheduled a call back with me today which is monday. I never got a call back in between those times our payment went through. That
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Customer Service
Thank you for letting us know that you are waiting on your User ID to be deleted, @user_lbg63q. Did you just have the ticket opened today? We can keep an eye on the progress for you. When are you moving into your new place or are you already there?
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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I had an open service but support was not able to resolve it.So I requested for service cancellation. I am currently waiting on tech support to delete my existing blank profile so that I can get started with a clean slate. I have seen one other user
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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Security
I received an email that said, I need to validate my account because you have changed the terms of the contract. If I don't validate my email account will be turned off. Is this true?
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And here i was thinking I was going to get to chat with a tech person. This is why my service will soon be cancelled after 35 yrs
Tech support
Our service goes out several times per day. Some times the screen just starts repeatedly going blank. This will continue until it goes blank and does not come back on. Requiring a reboot. This is a regular thing for about the last 2 weeks. Im sick of it. your app never acknowledges that our service
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Messages sent to me at my comcast.net email address were delayed for 30 minutes yesterday and more than one hour today. Sender is a personal contact with whom I correspond frequently. I changed nothing in my Comcast email account prior to these delay
Have issues receiving MFA login email in a timely amount of time
Having issue receiving an email from a specific account for Email login where the email sends a code for login. the issue it is take 30+ minutes for the email to hit my inbox. if i use a different account attached to a gmail account the email hits my inbox in less then a minute and is usable. only s
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Same issue as others. Mine seems to have recently started, and the delay is 30 - 45 minutes regardless of whether I access through an email client or web browser.
waddleberry
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Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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