Xfinity Community Forum

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I can’t login to my email

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@user_slp13 I haven't yet. However, I found the error and was able to fix it. It kept putting in the wrong saved password. Thanks for responding You're quite welcome!

Again

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8 hours ago

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Cannot Sign Into my Outlook [Edited]

I just got off a cruise ship and cannot sign into my Outlook account. I've tried everything I've read on the internet including deleting my cache and data. Deleting my email on my phone. And re-entered my email account. I keep getting unable to sign in.

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The last two agents suggested they submitted the issue. One even said I would get a partial refund for being down for over a week. I don't know what to think as all the troubleshooting I did with them took a few hours. They kept putting me on hold to

user_smuhof

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8 hours ago

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Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

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Tv pixilating after xfinity work

I’ve had to deal with connections issues all week. I did have a notification that xfinity crew would be in my neighborhood on Monday to upgrade the network. Monday turned into Tues wed and Thurs. Very frustrating as I work from home. Anyway my issue is my tv is pixelating after this so called upgrad

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I haven't yet. However, I found the error and was able to fix it. It kept putting in the wrong saved password. Thanks for responding

user_slp13

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8 hours ago

to the conversation:

Cannot Sign Into my Outlook [Edited]

I just got off a cruise ship and cannot sign into my Outlook account. I've tried everything I've read on the internet including deleting my cache and data. Deleting my email on my phone. And re-entered my email account. I keep getting unable to sign in.

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I do see that, however, that was an issue that was resolved already for quite a few months. You may be encountering the same errors, but it has not been marked as a known issue at this time. If it were a known issue, we would also normally link your

XfinityAmandaB

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8 hours ago

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Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

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Hey! We appreciate you taking the time to reach out and message us @user_5sc22g. As you have not official filed, you will need to reach out again once you have the required information. Please do not hesitate to make a new forums post or call our mai

XfinityDemitrius

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8 hours ago

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Bankruptcy

How do I notify xfinity of my bankruptcy?

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Unbelievable! I pay for this network via Xfinity. Time to consider canceling my subscription given how expensive it has become. Now I am going to miss NFL games and coverage! No refund in sight! Shame, shame,shame!

user_kzmcog

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9 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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@Parad0x763 Thanks for reaching out to us regarding your internet speed. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name

XfinityCarolyn

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9 hours ago

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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If a new agreement with Disney/ESPN, the owners of NFL Network and NFL RedZone, isn’t reached, the impact on current or future charges will be evaluated.

XfinityJohnG

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9 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Will seriously have to consider canceling Xfinity as the NFL season approaches. I don’t plan on missing games and coverage! Especially, since I pay for this channel via the Sports package! Xfinity please pick this network back up soon! Frustrated!

user_kzmcog

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9 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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That's weird because two agents from last week said it was an issue effecting many people. Yes, we did a refresh. Maybe look at my issue from 5 months ago and see what the issue and resolution was then. There is a chat on this platform that you shoul

user_smuhof

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9 hours ago

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Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

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Thank you for confirming. Let's see what options we have to assist you with your request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: &bu

XfinityRaf

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9 hours ago

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Escalation

I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help

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@XfinityMelinda I am paying an extra fee every month for the Extra Sports and Entertainment package that includes the NFL network. Will I be getting a discount or rebate now that the NFL Network has been discontinued?

user_4lp695

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9 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Thanks for adding your concern to our Xfinity Community forums, @user_oplkx8. We can take a look at this issue for you if you would like. 😀To get started please send us a Direct Message* including your full name and service address.

XfinityCliff

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9 hours ago

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Local Sport Networks in New York with signal problems

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

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I am not able to locate any known issues regarding missing channels using the Xfinity stream app. We do have a few where there are specific episodes or closed captioning missing, but nothing that I can find for our standard TV channel lineup options

XfinityAmandaB

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9 hours ago

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Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

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Nope.. years of paying these idiots and being loyal means nothing to them. In fact, the new customers are worth more. So it's time to say good-bye.

user_sxmvoi

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9 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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It was closed last year

user_vnhgs3

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9 hours ago

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Escalation

I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help

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At home using Xfinity wifi. It's an app issue across all devices; laptop, phone, and smart tv. As I said, it's apparently happening to a lot of people and somebody is supposedly working on it so, we've done all the troubleshooting.

user_smuhof

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9 hours ago

to the conversation:

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Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

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iPhone

I’m unable to get my emails - my password is not accepted

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