Xfinity Community Forum

Hello, user_yyacrf! Thank you for taking Xfinity with you into your new home! You may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription

XfinityThomasA

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11 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

Question

Hey there, user_2z9hw7! Thanks for reaching out to our XFINITY Community forum. We would be more than happy to help you with your Internet setup. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Commu

XfinityNatalie

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11 hours ago

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internet set up

how can I set up internet without the xfinity app?

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my ipad has gotten wet i purchased the ipad thru Xfinity doesnt turn on

ipad got we doesnt turn on apple ipad

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Devices

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Hello user_m38cej is the TV you'rte attempting this on the same as OP, or different? Toshiba Fire TV (Model: 50C350NU

XfinityAlfonso

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11 hours ago

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Xfinity Remote Won't Control Toshiba TV Volume, On/Off

Hello. I recently purchased a new Toshiba Fire TV (Model: 50C350NU). I have tried to pair this new TV with my Xfinity voice remote so that I can control all of the TV's functions through the Xfinity remote,, but it will not pair for volume control or on/off. I have input all the codes as suggested b

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Xfinity said my phone did not make it to the warehouse in order to get credit. That is not my fault. I gave the associate my phone for trade in. When I asked about it a ticket was created. Ticket was open for three weeks only to be

user_10c7bb

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11 hours ago

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Lost trade in

Xfinity lost my trade in how do I get my promotion

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U

Not working

No internet no tv for days unacceptable either fix or I’m going to frontier I work from home and I’m losing money

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Customer Service

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Cancel Internet Subscription

I want to cancel my Internet service without calling or going into a physical store.

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Your Home Network

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

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Customer Service

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High ping Xbox

I’ve had really high ping to Xboxlive. I’ve done ping and traceroute test and it starts to fall around comcast ibone. Is there any fix to this or should I look somewhere else. Thank you

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Your Home Network

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Hey there, @user_w33olj, thanks for reaching out through Xfinity Forums regarding your account. We can definitely assist you with canceling an appointment on your account. Can you please send us a Direct Message with your full name and your full addr

XfinityJeniece

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12 hours ago

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Cancellation of Up coming Apt, FRIDAY, 2026

I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.

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I'm not sure the issue is understood here. I don't have any problem casting from my phone to TV. I'm having issue with watching the xstream on my phone (no casting). When I try, I get the error mentioned in the original post.

vijay_0383

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12 hours ago

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V

Screen mirroring isn't currently supported

I'm unable to stream programs - live or recorded - on my Moto Razr 2024. I get the "Screen mirroring isn't currently supported" error. I've tried the following with no luck: - restart app - restart phone - reinstall app - clear app cache - install latest app and phone software - turn off Wi-Fi and s

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where can I access email on my computer?

How can i get my email on my computer?

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Email

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Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase

I will make this simple, even thou it took one hour and 45 minutes of my day away on phone calls. I called Xfinity and was connected with a rep. I explained my "IN Contract" bill had increased a lot for me. I knew there was some excuse as to why this could happen, because no one can read the 100 pag

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Billing

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You're welcome, jaled. I completely understand your concern, and I know delays can be frustrating. Especially when you’re waiting for updates. Unfortunately, delays can happen from time to time. To make sure you’re receiving the latest in

XfinityThomasA

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12 hours ago

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Cable Running Across the Back of Property

Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?

Question

I had ION until January 15, 2026. Has Xfinity settled the dispute with the owner of ION. Why did I have that channel when Xfinity lost the right to air it back in September 2025? I'm thinking they settled and for some reason I'm not able

perkypuppy2

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12 hours ago

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When will ION be back?

For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.

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internet set up

how can I set up internet without the xfinity app?

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Customer Service

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J

Thanks. It's been a couple of months now. The cable utility box is sitting open. My concern is that others (like myself) could be negatively impacted by weather, rodents, etc.

jaled

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12 hours ago

to the conversation:

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Cable Running Across the Back of Property

Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?

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Cancellation 01232026, 10:00

user_w33olj

commented

12 hours ago

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Cancellation of Up coming Apt, FRIDAY, 2026

I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.

Question

U

Cancellation of Up coming Apt, FRIDAY, 2026

I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.

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Customer Service

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I replied to @XfinityThomasA because he was the one who was helping me previously and already knows the background of this issue. I am trying to run a business during the day and don’t have endless time to sit in a chat re-explaining how my needs are

user_hkc09v

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12 hours ago

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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?

On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply

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