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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help with outage
Trying to get in touch with customer service about the outage in my area. We have been out of service since 2/23/26 with no update. I work from home for a hospital and need internet. Xfinity Assistant is useless and the phone number 1-800-Xfinity will not connect me to a live person. I will be cance
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Please describe the nature of your issue in detail right here, but be sure to exclude any personal in
Horrible service
Xfinity is the worst internet service there is !! Horrible customer service!’Horrible connection! Canceling at the end of the month!
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There is no chat icon on this page in this forum
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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@BruceW None of this works. I think the issue is Outlook Professional 2019.
Migration to yahoo is a NIGHTMARE
I have been able to use Yahoo to email. I'm sending and receiving just find. However, I want to do so in Outlook. Please don't send over the settings. I have tried it all. I DELETED my account and started from scratch. I simply says there is trouble connecting to the server. I have cleared/deleted/r
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Hi there, @liblady Oh no I'm sorry for the trouble you are having with your Peacock after switching out your box. Since it's been a few days since you last posted are you still experiencing trouble accessing your Peacock?-Richard
Peacock
We just traded our box for a new one. Now I can't get Peacock to work. It says it is ready to use on TV screen. Signing in takes me to Peacock web site that asks me to pay. We are Diamond members and it is listed on our bill as part of the basic cable bill. This happened before but I can't remember
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user_h4pg6d Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble accessing your email. Are you able to access it by going to (https://www.xfinity.com/email)? We see you mentioned you had
Access denied problems
As of two weeks ago, my email was no longer loading on my phone. I understand this is the transition to Yahoo. However, I’m un eligible to transition according to Comcast until a later date. I had been able to access email on my regular laptop using the website however now I’m getting access denied
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Horrible service
Xfinity is the worst internet service there is !! Horrible customer service!’Horrible connection! Canceling at the end of the month!
Question
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Customer Service
@kickflip425 Hello, you're welcome, and thank you for the update! I’m glad to hear that the work completed last night has helped improve your speeds. Once you’re able to make the changes on your end, feel free to share an update with us.
Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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msheldon Hi there! We understand how important this is, especially when it involves communication from your local school district. Based on what you described, this is not something that would be handled by general support. This falls under our Custo
Xfinity is apparently blocking some legitimate e-mail from being sent to my Xfinity account.
I'm a former Trustee for my local school board. In recent times, any e-mail sent to me from my local school's domain, bellevilleschools.org, is being blocked by Xfinity's servers. I do not have any filters in place and this block is happening at the top level of Xfinity's e-mail system and not by me
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Thank you for your reply, great to hear that everything is working well for you. There still could be some homes affected by the winter storm even it is not directly affecting you. Once the entire area has been reported as back online the message wil
Speed is down again...
Xfinity isn't keeping its speed guarantee in Delaware. I'm suppose to receive 300Mbps and I'm barely reaching 200Mbps. I restarted all my devices and modem, yet I see no change.
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Let's take a look at this for you. I am sorry to read that you were not able to send out the email. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat ic
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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@XfinityBrianH @user_x9p1f8 This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform; • Click "Sign In" if that prompt is visible
Internet slows to a crawl from 11:30pm till 3:30am
Hello all, I’ve been having this problem for a long time about the same time almost every night. Internet connection slows down to 2-3 mbps download but uploads are normal in the 40mbps. This happens almost every night for hours not no 5 minute thing. I do not have a Xfinity gateway but my own all i
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ajrotc We can definitely understand how frustrating that would be, especially when you logged in expecting to pay your balance and it defaulted to the wrong address. That is not something anyone would intentionally do. We would be happy
Misapplied Payment
My web account had two service addresses listed. One was my old address (aunt lives here) and the other was my current address. She is listed as the manager on the account. Today my internet service was interrupted as I hadn’t paid. I logged in & paid the balance I saw, but realized afterwards it wa
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Misapplied Payment
My web account had two service addresses listed. One was my old address (aunt lives here) and the other was my current address. She is listed as the manager on the account. Today my internet service was interrupted as I hadn’t paid. I logged in & paid the balance I saw, but realized afterwards it wa
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2 hr installation window is a joke
trying to get a live person on the phone. Installation was supposed to be 8-10am. Its now 1:30 and chat is not responding after they told me at 10:15 that the tech would be here at 12. They used to do 4 hour windows and couldn't deliver, why did they shorten it to 2? They should probably give you a
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X1
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
2 hours ago
to the conversation:
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Billing resolution
Billing for inactive devices/services
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