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Eridyne Can you try using a different web browse, and try clearing cache/cookies? That might work possibly. When it comes to the upload speeds, those are currently the highest at this time. There is no symmetrical plan we have for gig up, and gig dow
Sold on a speed that isn't installed in my area, no acceptable resolution
In my opinion, this borders on false advertising. My promo ran out; I went looking for another. I was informed by a phone rep, after multiple questions, that symmetrical gigabit internet was available in my area, and that if I downgraded from "gigabit extra" to "gigabit", I could 'rent' an XB10 and
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sandypepper - Thank you. Can you walk me through the steps you're taking to access your email? Were you able to log in using the steps provided above? Have you tried clearing cache and cookies on your device?
My laptop shortcut suddenly doesn't let me log into my email
My laptop shortcut suddenly doesn't let me log into my email
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Have you tried the link provided above @user_lb6a71?
List of past outages for my account
I need a list of past internet outages for my account. It has happened far too frequently for what we pay, and I need to request credits for them.
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Hey there user_zqitvk, thanks for taking the time to stop by the community forums! If you're running into issues where you don't have access to authentication options we have on file, your best bet would be to reach out to our Customer Security Assur
Comcast.net email two factor authentication uses an email address I no longer can access
Logging in to connect.xfinity.com with my comcast.net email address goes to a two factor authentication using an old email address that I no longer control. I'd like to use some other form of two factor authentication. If the old address two factor authentication email could be changed to my new Xfi
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Good afternoon user_0851e3 have you attempted to delete and re-install the app? You mentioned it is only occurring on the app, and not the website, correct?
App malfunctioning!!!!
NO ONE IS RESPONDING TO my rewards portion of the xfinity APP that's MALFUNCTIONING!!! PLEASE RESPOND TO THIS PROBLEM!!!!
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please tell me about the outage in Fairfield New Jersey yesterday April 24 2026
List of past outages for my account
I need a list of past internet outages for my account. It has happened far too frequently for what we pay, and I need to request credits for them.
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@XfinityBenjaminM It seems I cannot send direct messages. I am signed in and can access the direct message page, but the "New message" icon is grayed out.
Sold on a speed that isn't installed in my area, no acceptable resolution
In my opinion, this borders on false advertising. My promo ran out; I went looking for another. I was informed by a phone rep, after multiple questions, that symmetrical gigabit internet was available in my area, and that if I downgraded from "gigabit extra" to "gigabit", I could 'rent' an XB10 and
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It either takes me to the same new sign in page I've never seen before I click sign in and this repeats over and over.
My laptop shortcut suddenly doesn't let me log into my email
My laptop shortcut suddenly doesn't let me log into my email
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user_q9onuj, hello there and thanks for reaching out. I understand your concerns and experience. We apologize for your experience and aren't blocking anyone from modifying their gateway preferences. I am happy to be of assistance. Can you please send
Turn off public WiFi hotspot from my modem
I turned off the setting for you to use my modem for a public WiFi hotspot. Then I moved and have been having difficulties with my WiFi. My devices are being kicked off my internet and my internet is lagging. Then I realized there is a public Xfinity hotspot at my address and it matches my signal st
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Ok just sent the message
Xfinity disconnected my service by mistake
Today i came home to find my outside cable wire in the stree where people have been running over it for hours. I tried to get an appointment for someone to connect and the first available is April 28th. I dont get it someone messed up and we have to wait that long is crazy 😜
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ABC?
How do you lose access to (free) over the antenna programming? How do you charge people $300.+ and cant afford free over the antenna programming? Why should this cost come out of my pocket?
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Channels and Programming
user_9d9iba Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
How do I upgrade to xb10
I have the 2100 Mbps plan and wifi devices I would like to take advantage of that
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user_35ddbe, sure thing! Do you have any other questions or concerns?
Nomorobo Discontinued
Now that Nomorobo is discontinued, does Xfinity have plans to up their game on combating the ridiculous number of spam/robocalls? Is there any way to make an arrangement with Nomorobo to bring them back? The process of using Xfinity's spam call protection can be tedious especially using xfinityspamf
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user_s6fqr9 Thank you so much for reaching out for help with canceling your services. It is always sad to see a customer go, but that is something we can assist with here. If you could send our team a direct message with your full name, the name list
XfinityAmandaB
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Cancel my services
Hello, I need to cancel my Xfinity services.
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