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@user_astz9q, thanks for posting on our Xfinity Forums. I'd like to do everything I can to help with the picture quality you are getting on the NBC channel. Please send a direct message including your full name and service address, and we can get sta
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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I appreciate you coming through to let us know you experienced something similar user_4ddb6f, and know we're here to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service a
Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
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@XfinityRaf the Xfinity Assistant said this “I'm sorry, but I was unable to retrieve any available time slots at the moment. Please try again later or contact our support team for assistance.” I wasnt sure how to contact customer
New modem not connecting, assistant says tech needs to come out
I have a NOW Prepaid account, I've connected the lines outside, but they are corroded and I have no signal. The bot said I need a tech but couldn't find an appointment. Can you please schedule the No Charge' tech for me?
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Hi @Aironte. To confirm, was there no availability for a tech appointment, or were you not given the option?
New modem not connecting, assistant says tech needs to come out
I have a NOW Prepaid account, I've connected the lines outside, but they are corroded and I have no signal. The bot said I need a tech but couldn't find an appointment. Can you please schedule the No Charge' tech for me?
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Good afternoon Judyrogers. You can add your daughter as a manager to the account here. We have promotions going on, at this time there are no promotions for device payoffs. You can view the current deals here. Please let us know if this helps.
Switch and Pay Off
Hi, I have XFinity Mobile and my girlfriend has T-Mobile. I want to add her to my plan. Will XFinity pay off her phone with T-Mobile? She owes about $500. If so, we would trade in her current phone and buy a new phone with XFinity. Thanks!
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@critesg83 You're right. I was wondering if you'd tried a different store. I'll go ahead and pass along the feedback you shared. Can you tell me approximately the time and date of your initial visit?
Free mario merch and poster text!
I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I
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It was the closest one to me. The one I got my modem at before. I shouldn't have to travel to a farther location because those employees decided they were going rogue.
Free mario merch and poster text!
I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I
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Thanks for meeting us here in our community, @user_o8gkzl. We're happy to assist. If you cannot locate the call logs on the website, you may need to stop by one of our Xfinity Stores with your ID. We can assist you with them there.
Need call logs data for month of December
Hello, I need call logs data for my Xfinity mobile for the month of December 2025 for legal purpose. But, on the website I only see it available from January 2026 under my account
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New modem not connecting, assistant says tech needs to come out
I have a NOW Prepaid account, I've connected the lines outside, but they are corroded and I have no signal. The bot said I need a tech but couldn't find an appointment. Can you please schedule the No Charge' tech for me?
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Customer Service
@critesg83 I can confirm the Mario poster is a Xfinity Member benefit and is available until supplies last. Were you able to visit a different store or was this the closest to you?
Free mario merch and poster text!
I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I
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user_a2ax0s. Got it! I'm glad we were able to clear that out. Is there anything else we can help with?
incorrect number for the callback number
I was using the phone that is linked to my account to contact Xfinity, but when I contacted Xfinity regarding an issue and opted for a call back, the automated system wanted to confirm a call back at a number ending in a last four digits that was not mine.
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user_8izpa8 Have you tried resetting your modem? That may get this issue resolved. Let us know if that works.
No Dial Tone on Landline
My xfinity landline recently does not have any dial tone nor does it receive calls. I have tried to unplug and reset things. How do I fix this?
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This was explained to me the next time I spoke to an agent. It was because my call was transferred and the number the system picked up as a call back number was the number I was transferred from
incorrect number for the callback number
I was using the phone that is linked to my account to contact Xfinity, but when I contacted Xfinity regarding an issue and opted for a call back, the automated system wanted to confirm a call back at a number ending in a last four digits that was not mine.
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Any update on resolving this 'known' 5.1 audio issue? No improvements here, as many if not more channels now appear with the stereo wrapper rather than DD5.1/AC-3.
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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Need call logs data for month of December
Hello, I need call logs data for my Xfinity mobile for the month of December 2025 for legal purpose. But, on the website I only see it available from January 2026 under my account
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Customer Service
I've been with Xfinity for 40 years and have been mostly happy with the service. However, this last stunt, DSEN, may be the one that breaks the camel's back and will cause me to cancel my subscription. My bill has already increased $40 monthly
user_8cq4wn
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DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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