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TV has Internet shows on my phone I'm connected and have service but when. I try using my phone won't work
Xfinity AI bot completely useless
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Your Home Network
@XfinityRichard Hello, I did complete an official account ownership transfer with Xfinity. The correct name has been updated on the Xfinity bill but for some reason the wrong name is on the sweepstakes profile name. Thank you for your fast response!
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
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@EG When I posted the message, I had already redacted the middle part of my MAC addresses making them unidentifiable. This discussion is over.
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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...and???? What was it???
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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WiFi goes out every day.
Hi, my WiFi goes out every single day. This has been happening for the last 3 weeks. I’ve restarted my modem many times, moved my WiFi-extender around, disconnected devices so my modem isn’t being overloaded. I can’t even reconnect my WiFi extender now. There has been a few outages in the neighborho
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Your Home Network
I'm having the same problem in San Francisco Bay Area. No sound for the last 6 hours.
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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@user_4xbrdw I finally got a Xfinity rep who pulled in a Rep from Samsung, the 2 of them finally resolved the issue and my phone is now working.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Chicago - my home town! After a 30 minute chat with Xfinity and going thru all sorts of options, I finally have Tennis channel volume, They reset our main XfinityTV box on their end and have volume now! Hopefully this will last a while and may
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Hi there, @MW71 To fix the sweepstakes profile name, you must complete an official account ownership transfer (Change of Ownership) with Xfinity. Changing a login ID or adding a chosen name will not update the legal profile data locked to the previou
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
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You will need to reach back out and just explain that you need an extension. If I had the tools to have this done for you, you will be complete. Unfortunately I do not, one of our amazing team members will be able to assist via phone, app, or chat.
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
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@XfinityRoberto Hello, thank you!When I follow your instructions I can only change my email address which I do not want to do.I do see the username I wanted to change is also the comcast email address so I don't think I can change it unfortunately.T
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
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The more I read the more this is sounding like an Xfinity issue (which uses Verizon towers). Other people on other carriers are not having this issue. HELP!!!
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Yes I called and I chatted rhey are no help I wanna get on a hardship plan and nothing
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
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Thank you for reaching out. @user_dcrxvm . I'd be happy to help with that.Please send us a DM with your full first and last name, along with your complete service address. Once we have your account pulled up, we can review the setup and determine the
Need help making new tech appointment
This week, a technician came over to activate the coaxial outlet in our bedroom. Outside, they installed a box that connects directly to the bedroom outlet. However, we later realized that it would be more convenient to have the connection in the living room instead. We would like to deactivate the
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I was successful at following the instructions, and running the built-in traceroute. However, I am cautious of posting the text, because my Ip would be exposed..
Large packet loss outside my home network
I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th
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I'm sorry to hear that the issue still hasn't been resolved, @user_0c8g1w . I can understand why you'd be frustrated, especially after having a technician visit and feeling like your concerns weren't fully addressed. Let's take a closer look at this
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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Do you happen to have access to your Xfinity app? Unfortunately on this platform we don't have the ability to set up payment arrangements. Have you tried calling the (800) Comcast number to have your request fulfilled?
Can’t reach anymore at Xfinity
Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone
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Xfinity in Chicago. No sound for Tennis Channel only on all TVs in our house. I can stream Tennis Channel on my computer and get audio but not on the Xfinity boxes. It’s been like this for about 2 hrs so far today. Nothing works to
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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They came to take a small look but peft within 20 minutes, I showed them my laptop signal dropped from a few feet away of the modem but they just told me it is likely due to the walls blocking my signal (The signal drops before passing a wall though)
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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Hi there user_796ef1, thanks for taking the time to reach out here on the community forums! I'd be worried if I saw exposed wires coming out of a pedestal near my home, so I completely understand your concern. You've come to the right place, and our
XfinitySean
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4 hours ago
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Pedestal covers missing exposed wires
Exposed wires exposed equipment pedestal covers off
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