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Customer service/ online account
Called customer service to notify them I can’t access my account. That it takes me to my old account with my old address. Never happened before. Instead of looking into the problem. I was told I can always call to check my account( no thank some agents are useless. Told them I need access to my onli
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Customer Service
user_cy2pgx, Thanks so much for your time. I am happy that we were able to provide a solution to the account ownership transfer request by opening a ticket to have you upload all the necessary documents. As a reminder, we recommend removing your auto
Transfer Xfinity internet account ownership to roommate
I move out on February 1 and would like to transfer ownership of the Xfinity internet account to my roommate. What is the best way to go about this?
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Delete Paramoun+
Delete Paramount+ as I am paying them directly.
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Sign-In and Account Management
Padmakota Hi there! Since you’re using your own modem and router, the Xfinity app won’t be able to manage your WiFi settings, which is why you’re being redirected and not seeing the device. To update your WiFi settings, you&r
wifi settings
Hi, I am looking to update my wifi settings. I am being redirected to xfinity mobile app and the app is useless. I cannot find my active router. I need help with this.
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Hi there, @user_65nu82 Thank you for taking the time to reach out to us regarding needing a payment plan. To set up an Xfinity payment arrangement, log into your account at Xfinity.com or the app, look for flexible payment messages, and use the Xfini
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
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January bill increase
Leaving everything the same as it is, is there anyway to reduce my monthly bill. Even if it goes back to the same as last years bill. I am 80 and my wife is 76 and the price increase from 316.76 to 338.38 is going to be difficult. I do not want to go to Astound, or Fios, we like the lineup we have a
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X1
user_ybcymp thank you for using the Xfinity Community Forums page to reach out. Just to confirm, where you not able to access it on other occasions during that same time frame?
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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I need a live agent I'm looking to make a payment plan
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
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Reduce my bill
Hi, my bill continues to rise and I want to inquire about why, and if there’s any way I can reduce my monthly bill
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Billing
Thanks for reaching out to us we do apologize for any inconvenience, and we thank you for bringing this information to us As I mentioned before we have sent out emails and this will be handled internally. Feel free to reach out to us anytime
Serious concern regarding inappropriate language used by Xfinity chat agent
I am posting here to raise a serious concern regarding an interaction I had with Xfinity customer support via online chat today. During the conversation, the agent used extremely inappropriate and offensive language toward me, telling me [Edited: Language] This was shocking and completely unacceptab
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aroldanf The migration to yahoo mail is optional, though recommended. Can you clarify for me what the error is when you attempt to access your email via Mac mail app? ALso, can you share the troubleshooting steps you have already taken? We defintiely
mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
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user_xcbdrr Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
credit for Verizon loss of service
would like to speak to an agent regarding credit for losing service- had to spend 4 hours over 2 days to get service back as my esim card was removed and therefore I could not get service back
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I was never informed about such “migration”. This is the 1st time I became aware this process. How are you going to solve this problem promptly? Please, explain in detail.
mac email app can’t no longer access my comcast email
After spending 2 1/2 hours yesterday and 1 1/2 hours today, the technicians were not able to explain why my ability to access Comcast email through my Mac mail app stopped working after 20+ years of flawless synchronization. All the representatives were shockingly unable to clearly articulate what t
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I do apologize, @user_kwb4l6 you can go to spa.xfinity.com or you can contact our telephone support team and that team can transfer you to our Customer Security Assurance team.-Richard
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
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Hi user_wmyoik! Thanks for taking the time to reach out on our Xfinity Forum about this billing concern. We value you as a customer, and I'm sorry to hear about the frustration we caused you over this. My team is here to support you and would be more
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No help, just charges
Back in November I had 20 days where my phone was not working. It was extremely frustrating and kind of got resolved. In the months that have followed, however, I've got hundreds of dollars of charges for things that don't exist, devices and lines that were never ordered or received. So far I have d
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