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I feel total scammed by Xfinity
I called in with a service problem and was guided to online text chat. I spent over an hour on the chat service. They said they were checking the account. Asked for MAC address, for me to restart modem,.... Then they said the route of the problem. It was my plan needed to be upgraded to 1Gb/s. I was
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Customer Service
I'm having a similar issue. On live TV, the "hiccup" is video and audio but on recordings, it's only audio...and if I roll back on either, it plays back fine. I'm not 100% sure if it's happening on the other 2 TV's but we're watching. I
Audio video issues
I have had Comcast for over 30 years. My service in the Philadelphia area was great. I moved to south Florida 10 years ago and service has been faulty. I assume many of the issues were related to service in a condominium. I have recently moved to a home in western Delray Beach and I had hopes that a
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Cancel Xfinity Internet Plan
Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.
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Your Home Network
Okay, we will be happy to answer any account questions from here for you. We will just need you to send that direct message with your account information.
Bad customer service
I tried to negotiate with Xfinity about the issue I had with my bill they won't listen to my concern or the issue that I was having with them and I try to explain my situation to agent and was not being unreasonable with me about the issue I had and they didn't allow me to explain my situation to th
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Iaaannnn68, hello there and thanks for reaching out regarding your shipment. I am waiting on some shipment myself, so I can completely relate. Have you have you received an email with tracking information? You are able to go to a store to pickup a ga
What day will my device arrive?
When will my internet device arrive? Can I change the order to pick it up at a physical store?
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@XfinityAlfonso my question wasn't not answer in the correct manner I was getting excuses from different agents that I spoke to and no one was willing to work with me on my concerns or issues.
Bad customer service
I tried to negotiate with Xfinity about the issue I had with my bill they won't listen to my concern or the issue that I was having with them and I try to explain my situation to agent and was not being unreasonable with me about the issue I had and they didn't allow me to explain my situation to th
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Why is only NBC Channel keeps freezing up. It does it everyday all day. No other Channel does this! I can't watch the TV shows I want to watch! I'm in Kennesaw GA.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Concern moved here.
Now TV Added Without My Consent - I have been charged $15 extra for since December, 2025 - I would like to cancel and get a refund
I noticed additional $15 in my automatically paid bill going back to December, 2025. I was lucky I noticed it. XFinity, without my consent or awareness, had added "Now TV" which I don't even know what it is, to my service. There seems to be a pattern here as I am not the first person to have this is
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Hi, I want to add my daughter to ny acct. she has T-Mobile. 1 phone paid off- 1 phone w a balance - 1 Apple Watch and 1 tablet with a balance also. Is there acredit for switching so we can pay off her balances.? And she would be getting a new phone.
Switch and Pay Off
Hi, I have XFinity Mobile and my girlfriend has T-Mobile. I want to add her to my plan. Will XFinity pay off her phone with T-Mobile? She owes about $500. If so, we would trade in her current phone and buy a new phone with XFinity. Thanks!
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Question moved here.
What day will my device arrive?
When will my internet device arrive? Can I change the order to pick it up at a physical store?
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Are you referring to cell service because cable systems don'use cell towers.
Radio settings
Why can I not change my settings from automatic to manual? We are constantly hopping towers and it ruins gameplay and causes lag and loading screens while watching TV
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Can't reach anybody for help
Is anybody left at Xfinity I need a better rate, or to cancel, can't afford the price it was changed to. Calling is ai endless loops, the chat says they have no one, the callback system doesn't work, I messaged support on this platform, viewed but not replied to. What is going on, I used to get spam
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Customer Service
No Dial Tone on Landline
My xfinity landline recently does not have any dial tone nor does it receive calls. I have tried to unplug and reset things. How do I fix this?
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Home Phone Service & Equipment
Okay, have you already rebooted the cable box by unplugging the power for 20-seconds?
Daylight saving time didn't work.
After daylight savings, old time is still being displayed. In other words, daylight saving time didn't work.
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customer xfinity.com/membership
I am an xfinity member Do I earn a free membership to Peacock on DEMAND ? The Great Courses Living
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On Demand
Hey! Thanks for visiting our official Xfinity Forums Community support page @user_ja5gb2. We would be more than happy to review the core Xfinity services account and billing. Not to sure how a plan can show as a service interruption, but we can certa
Poor customer retention service
I’ve been an Xfinity customer over 40 yrs. I was on the legacy plan and 4+ yrs ago Xfinity decided to do away with a promo code on my account which did away with unlimited data and increased my bill by $100 a month plus data overages. Now I’ve spoken with numerous agents trying to resolve finally th
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I too feel I was scammed! While we were upgrading one of our phones in the store, the employee told us because we were “platinum” customers we were eligible for free Apple watches. She said we had to pay tax on the watches, but she NEVER said anythin
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Apple Watch Reward (Scam)
I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”
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