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user_3xom72. I’m really sorry you’re dealing with this, especially after setting up a payment arrangement yesterday with the expectation that your service would remain active. I understand you’ve also just started a new job and won&

XfinityDilary

commented

8 hours ago

to the conversation:

Xfinity support

I set up a payment arrangment over phone yesterday morning. I started a new job and will not be paid for two weeks. And today my service has canceled and being told there is nothing they can do

Question

Gateway relocation

I need a service technician to relocate my gateway to the main floor. Install technician put it in upstairs bedroom. WiFi signal is weak on main floor and in the basement

Question

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Customer Service

I am using the Xfinity app for my AppleTV OS 27.2. The Xfinity app It works most of the time but often will fail and not work. It is only the app that gives me the error.

user_wwagiq

replied

9 hours ago

to the conversation:

We pay for the Xfinity app but it often isn’t working.

Why does the Xfinity app fail so much?

Question

I’m starting to think I’m gunna have to cancel Xfinity even after being with them for so long

user_3xom72

commented

9 hours ago

to the conversation:

Xfinity support

I set up a payment arrangment over phone yesterday morning. I started a new job and will not be paid for two weeks. And today my service has canceled and being told there is nothing they can do

Question

I don't have fiber, just coax

user_f10b52

replied

9 hours ago

to the conversation:

Comcast XD4 Standalone Modem

How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks

Question

Xfinity support

I set up a payment arrangment over phone yesterday morning. I started a new job and will not be paid for two weeks. And today my service has canceled and being told there is nothing they can do

Question

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Customer Service

user_u73lym - Hello! Thank you for reaching out and letting us know what you’ve already tried to activate ESPN Unlimited. I know it can be frustrating to go through the activation steps only to have them fail, and you’ve reached the right

XfinityThomasA

commented

9 hours ago

to the conversation:

ESPN unlimited activation broken

I need to open a technical support escalation for an ESPN Unlimited activation failure. My Xfinity account includes ESPN Unlimited, but activation consistently fails after I successfully authenticate with my Disney credentials. I have tested this on both an iPhone and a Windows/Mac computer. The sam

Question

That’s the number from Xfinity

user_yg83cw

replied

9 hours ago

to the conversation:

I keep getting calls that hang up

I sent a message. I continue to get 3 calls a day that hang up when I answer. They all come from [Edited: "Possible malicious number]. If the harassment does not stop I will block you and report you.

Question

I called today and hugged up my phone but it not working

May House phone not working

Question

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Home Phone Service & Equipment

@user_tjs58p, thank you for providing the ticket numbers and outlining what has happened. I would like to review the account and the existing Xfinity Mobile escalation to see what is causing the restriction and what next steps are available. Please s

XfinityCarolyn

commented

9 hours ago

to the conversation:

I’m trying to upgrade my data plan but can’t

I’m trying to upgrade my data plan to newer Mobile plus/Mobile select BUT I was told there’s an unresolved ticket from 2023 on a watch line we activated over 3 years ago. Agent at the xfinity store in Naperville,IL opened a ticket (ECM0026687835). I got a message saying “we couldn’t approve the requ

Question

Id like to remove xfinity voice

From what I see none of my plans have xfinty voice bundled into them yet I cant remove xfinity voice. I would really like to remove this as its 2026 and no one uses home phones anymore and its $500 a year for something I dont use....

Question

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Home Phone Service & Equipment

Thank you for reaching out to us here about that membership issue. I will be happy to look further into that from our end for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address f

XfinityJohnG

replied

9 hours ago

to the conversation:

Can’t access redeemed rewards

Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp

Question

Billing Dispute: Extremely Frustrated

Seems like there is no way to send an email, thus I am posting here. I am extremely frustrated with how my billing dispute has been handled. I previously had a $40 promotional rate, and when that promotion expired, I contacted Xfinity specifically to find out what options were available. Your repres

Question

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Your Home Network

@Dc9675 same here, i just got yet another DM (which are ridiculously sporadic, it's not like i'm going to sit around babysitting my DMs to wait for someone to reply in 2.21 hours or 4.35 hours or whenever!) which says they want to open yet another t

user_yq9r87

replied

9 hours ago

to the conversation:

Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)

Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag

Question

There is a No Signal on the screen "No Signal" is generated by the TV set. Either the HDMI cable is not connected, or the TV's input is not set to the Input the cable box is connected to, or the box is not operating due to no power or because it has

BruceW

commented

9 hours ago

to the conversation:

No signal

There is a No Signal on the screen

Question

I’m trying to upgrade my data plan but can’t

Question

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Customer Service

I’m having the same problem-says I am ineligible to redeem rewards

user_rhaj8f

commented

9 hours ago

to the conversation:

Can’t access redeemed rewards

Question

@user_wlo85g, This definitely isn’t the experience we want you to have. I completely understand your frustration with still being billed. I will take a look at the account and previous cancellation attempts so we can determine what happened and

XfinityCarolyn

commented

9 hours ago

to the conversation:

Can not cancel my service

I called 4 times to cancel my service since late July. None of them work. It still tries to charge me every month. Very frustrating. It took me over 2 hours working on this simple request!

Question

Community Best Answer

I am glad we could get things ready for your move, @user_qr5vk9! One less thing to worry about! Our community is always a wonderful place for helpful insights and answers to your concerns. We appreciate the time you have been with us and wish you a s

XfinityRay

commented

9 hours ago

to the conversation:

Cancel

I am moving this month and need to schedule my service to cancel.

Question

Marcre76 Thanks again for reaching out! I'm glad we were able to help with your missing Peacock reward. Take care!

XfinityMartyR

commented

9 hours ago

to the conversation:

Peacock reward missing

Hi, I’m a diamond member and got an email a while ago that I get peacock premium at no charge. I claimed it but where I’m to go to activate it, there’s no peacock tile with activate button. Any ideas?

Question