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Looks like there is movement. Thanks https://www.xfinity.com/support/statusmap Scheduled Maintenance Planned maintenance in your area is scheduled to start on 03/09/2026 01:00 AM (Pacific). You may experience interruptions to all of your Xfinity
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se
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Wrong address unit
Hello, I scheduled a transfer on address but put the wrong unit. I need help on this.
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Your Home Network
Thank you for the quick reply @XfinityQuemekia ! I will wait until after the older account is closed out and try again as you suggest. I assume in the meantime I should NOT activate the 1GB 3 year limited term Peacock offer that is currently present
Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account
Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link
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I've been trying direct messaging as suggested by Xfinity, yet no one responds-- or worse yet, provide 1 blip of response, than go completely dark. Absolutely unacceptable. Is it any wonder they continue losing good customers???
Service terrible customer service is worse
I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.
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I am so sorry to hear about your equipment @user_n6p0ha! To get the ball rolling, please send us a Direct Message with your full name and service address. From there, I can open a formal damage claim ticket for further investigation. To send a Direct
Damage to My Equipment
I moved into a home where Xfinity had previously wired up the premises. I hooked my router up to the existing wiring. I used a surge protector on my router, so that there was ground/surge protection on the power side. At the time I assumed Comcast had properly grounded the connection from the cable/
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You're welcome! It is always a pleasure to assist you, SidLeon. If you have any questions or concerns in the future, please feel free to create a new public post. Have a wonderful weekend ahead!
Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
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Damage to My Equipment
I moved into a home where Xfinity had previously wired up the premises. I hooked my router up to the existing wiring. I used a surge protector on my router, so that there was ground/surge protection on the power side. At the time I assumed Comcast had properly grounded the connection from the cable/
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Customer Service
Worried when I was directed back to what appeared to be a digital agent. Responses were a little slow but passed over to a human who sorted it out and I see I have a refund. A little faith restored in Xfinity. Thanks.
refund for wifi extender that I never received
I ordered a WiFi extender for $119 in Nov 2025. The item never arrived. In January 2026, I spent over an hour on your app communicating with multiple customer service representatives to request a refund. I had to explain the situation repeatedly to different agents before finally being assured that
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Following the instructions on that page does nothing. Fix your app. This is insane. It shouldn't take people longer to try and change their network name than it does to actually set up the network!!!
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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@mrad27 This doesn't work anymore. They bricked that option via the admin portal. It not directs you saying you have to change it via their app. But when you try to change it in the app, you get an error. It has literally taken me more time to try a
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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Yeah this doesn't work.
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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Hello @user_gdpiwj! Thanks for taking the time to reach out. You should wait until your old account is fully closed. The "already activated" message you're seeing occurs because the system recognizes your Xfinity ID is already tied to your previous s
Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account
Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link
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Hello @user_pmatob and thank you for reaching out via our Xfinity Community forums! It can definitely be frustrating to have that happen when you're watching something and having issues while streaming content! There are several things y
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Thank you for giving us the chance to help you get this resolved @user_h2cus7. I am happy we could get this worked out with you. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related quest
Being charged after canceling
I canceled my services in dec paid off my remaining balance and get a email the other day about turning in my equipment to bring my bill down! Short story when I paid my bill off the guy said my account was reactivated and there was no note of a disconnect of service and now I’m being forced to pay
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Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account
Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link
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Customer Service
@user_ljp9de, it's likely a hardware bottleneck or a local setting conflict rather than your Xfinity signal, as your speed is actually looking solid. Here are a few things to try: 1. Upgrade your Ethernet Cable: You mentioned using a Cat5 cab
Best way to boost speeds on Xbox
Hello, I currently have a Xbox one S and I am using an Ethernet connection (from Xfinity store cat5) and I am still experiencing lags what’s recommended? I opened the ports that needed to be opened already.
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@XfinityNatalie you can close this for now, no problem. I appreciate your swift response to my query. I shall reach out in case I encounter any issues iin future. Thank you.
Network Enhancement
Hello, I received a message from Xfinity saying they will be working to enhance the network in my neighborhood. This has been going on since a week now and I get intermittent interruptions. Typically, this isn't a problem but I am a programmer and I run bots on my laptop to do work. Ever since this
Question
Greetings, user_qe77i3! We appreciate you reaching out to our XFINITY Community forum. We always strive for you to enjoy all your favorite shows with peace of mind. I am sorry to hear you are experiencing an issue with Fox News even after rebooting.
XfinityNatalie
commented
7 hours ago
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Fox News channel! Updated theead
Every channel is working except for Fox it keeps freezing despite all the instructions to reboot it?
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