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Hi there! Thank you for the feedback and reaching back out to us using Xfinity Forums. That is not the experience we want you to have. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&r
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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Xfinity Stream Support for Linux or MacOS
Why doesn't Xfinity Stream support anything other than MS 10 or 11? MS 10 is no longer supported by MS which only leaves MS 11 as the only option. This is not ideal as it has issues as an OS with respect to supported hardware, insistence on online account and privacy issues. Please open up options f
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Xfinity Stream Website
Concern moved here to the E-mail help section.
Unable to sent or receive emails, been using cam cast email since the last century….
For the past three months I have not been able to send or receive emails on my comcast account!
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@BIslander thanks again for the info... Your setup sounds pretty similar to ours. The quote came from using Brave search with AI enabled. Basically, Brave does the search and then AI summarizes what was found. I find it convenient, but I often drill
Xfinity "told" me I could upgrade my TV boxes to get 4K video. But apparently it will not work without Xfinity Internet.
I could not find any information on what model of box Xfinity was sending me, so I had to order it to find out. After it arrived today, I was able to google "XG1v4-A" as it was printed on the back of the device. Turns out you need to have X1 internet to be compatible with the device. I dumped Comcas
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Thank you for the update. We are very happy to hear it's working for you now. While we are connected I see you have Choice TV with your gig internet, are your services working for you? Any questions or concerns you may have? You can consider me your
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Hello @Spooky92 this is not the experience we wish for you to have. I want to look into this for you and make this process simple. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Service
I would like someone to contact me for cancellation. This service is terrible and your website [Edited: "Language"]. Can’t even look at my account details.
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Thank you for the update! Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity A
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Question
Hi user_zkt4qu! Thanks for visiting our Xfinity Forum in regard to purchasing our Xfinity Pro Wi-Fi Extender. My team is here to help and would be more than happy to assist you with this. Please send us a Direct Message. Here are the detailed steps t
Purchase Xfinity Pro Extender Battery
I would like to purchase an Xfinity extender pro battery.
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Hello! Thank you for reaching out. We'll be happy to see what we can do to help. Also, we see you've sent a few Direct Messages, and while we appreciate you posting your public post. Please wait for us to engage with your post, and if necessary, we w
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
Question
I want to give 10/10 kudos for Verdant who took my chat today. He work hard to get my discount and took his time, I truly appreciate the extra care I got from him. Give him a raise and a cookie. The servey did not populate after the chat and I coul
issues when filling out after chat feedback
I hit end was on mobile, I the app and I waited and it never loaded after 2 mins+. I really want to give an agent kudos.
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Hello Fly650 thank you for joining us in our forums. We understand how frustrating it can be when you aren't getting the speed you expect. The XB10 modem is only available in areas where X-Class symmetrical speeds are available. We can dig more
Xb10
I am paying for 2 Gbps service, yet the equipment being provided cannot deliver the speeds I’m paying for. I have a 10Gb NIC and require hardware capable of fully supporting multi-gig connectivity. Sending an XB8 instead of the XB10 does not resolve the problem. This feels like I’m being sold a prem
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Good Morning, @user_9lgl2o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your new modem activated, and your device being unable to get our App. I
Activate my modem
My phone is too old and will not update so I am unable to get the app to set up my Internet modem how can I fix this now. I’ve tried for hours and I’m super frustrated
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Purchase Xfinity Pro Extender Battery
I would like to purchase an Xfinity extender pro battery.
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user_skr77, Thank you so much for your time and for allowing us to resolve the service issue by cancelling the account and crediting you for the unused services since serviceability was not able to be submitted. Please be sure to reach out to us for
XFINITY WIFI
I moved to a non serviceable xfinity wifi address. I’ve been jumping through hoops for months (September 1st 2025) trying to figure out how to get wifi service at this location. It’s come to the conclusion that I will not be getting the service I have continued to pay for months on. I need the wifi
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Autopay
How do I change card that is on file which does not work anymore.
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Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
Question
Hey @rj1326! Sorry to hear you have been having issues accessing your Xfinity Email. How are you accessing your email? Can you please provide more details about what is going on? This is a great place to get started with setting up your email
Unable to sent or receive emails, been using cam cast email since the last century….
For the past three months I have not been able to send or receive emails on my comcast account!
Question
@user_2drkfk Tech came out and after about an hour of trouble shooting, all signals and cables were fine, it turned out to be the cable box. No more freezing. Hope this helps everyone.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Question
Hello @user_g5f67r thanks for reaching out on our Xfinity Forums. In order to get an account changed over into someone else's name, the current account holder and the new account holder must both fill out the account change request form wh
XfinityAbel
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Tranfer account ownership
I'm moving and need to transfer account ownership to my roommate
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