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Hello user_dqs22. Manual re-entry of any MAC address is not required on our end for our own equipment, but please feel free to follow up in our private messages in you're still needing help!
Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question
Coax outlet not activated
I am needing to move what room the Internet modem is in the new room the coax outlet isn’t working checked that there is a cable connected
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Customer Service
Identify verification capture attempts have been exhausted
I am having an issue with verifying my identy with the email and link they sent me when I ordered a new phone. I tried taking pictures of my ID as it requested but was met with constant error messages and then eventually a message saying ive exhausted all attempts. Please help.
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Devices
No signal
Just hooked up new cable box . Box light on but new remote won't turn on TV
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Customer Service
Greetings, @user_immp5z! Thank you for reaching out about the emails not coming through. Do you check your emails on our Xfinity website or through a 3rd party email program like Outlook? Did you used to receive emails from this same sender or is thi
Not receiving email from trusted partner.
A business associates email is not coming through today, but all other emails are fine. He is receiving an error message that the comcast server is throttled. Error message from remote server was 451 4.2.0 throttled. Sender's email address is [Edited: "Personal Information"] Can you please help me t
Question
@user_capyfq I am finding it difficult to get an answer to my question. Basically you want to have your brother's bill sent to your address so that you can pay it. Is that correct? Please don't post any names, phone numbers, account numbers, add
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
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@user_n95276 Thanks for reaching out. Sorry to hear that you are having trouble with the split bandwidth 2.4 connection. I would be more than happy to assist you today. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.comClick
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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@XfinityDena I have a technical question on a failed new modem install to solve my intermittent router connection. In my private DM, your colleague asked me to install a new modem, claiming the issue was the current modem. At the time I went to ins
Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question
@user_capyfq Thank you for connecting with us about the billing concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. P
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
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I am finding it difficult to get an answer to my question.
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
Question
Hello epictale, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. The Free this Week options reset every Monday throughout the year. Customers are encouraged to check back weekly to explore highlig
X1 free this week on cable
Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.
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No one is moving so I did not use the moving app. I actually own the house and pay all the bills. That is why I want the bill to come to my address.
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
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Thank you for reaching out to our team here. I would be happy to look into any issue with the app from here for you. What type of device are you using that app on?
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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I pay the bill for [EDIT: Name], my brother, and I need to change his address to mine so I can receive his bill. His account number is [EDIT: account number]. I am his sister and both of us have an account with xfinity. My name is [EDIT: Name], but
change address
i am renting other apartment and i want to change my address. i am a internet essentials customer how do i change the address.
Question
No, I have all but given up hope on making 2.4 devices function on xfinity. I have the XB8-T modem/router. I found an older Verizon phone that works only on 2.4 for wifi calling. The only way I can get it to see the xfinity 2.4 connectio
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
Question
@user_793g39 I need to get a copy of my old sent emails from 2011 - 2022. How do I go about doing that? That's a lot of years of emails. If they aren't stored in folders on your computer, and not just on connect.xfinity.com, it might be very hard
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How do I get a copy of my emails from 2011 - 2022
I need to get a copy of my old sent emails from 2011 - 2022. How do I go about doing that?
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