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I just talked to your chat and they told me that they don’t know why I’m getting a text message sayingi need to update because my gateway is the most current up-to-date gateway. For some reason there’s a glitch in your system that’s sending out text
New gateway
"Hello, I recently upgraded to your 1 Gig plan and set up the X5B/XB gateway that was mailed to me. I am currently receiving automated texts stating my equipment does not support my speeds and asking to ship me a new gateway. Since I just set this up a couple of months ago, I want a real person to l
Question
@user_2hinf0 I got it to work, I went in the Google play store and clicked uninstall then it popped up as update, but i didn't update it and it started working
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
Question
No it’s not about 4 yrs old. Never knew to change the user info
Router change password
I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i
Question
Thank you, since you are still experiencing issues after this has been marked resolved, may I please ask you to send us a direct message with your full name and service address to look more in detail? Make sure you are signed in here in the
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
Question
New gateway
"Hello, I recently upgraded to your 1 Gig plan and set up the X5B/XB gateway that was mailed to me. I am currently receiving automated texts stating my equipment does not support my speeds and asking to ship me a new gateway. Since I just set this up a couple of months ago, I want a real person to l
Question
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Customer Service
user_pz1nt0 Thank you so much for stopping by for help with the lights on your modem flashing. With some models, as @EG mentioned, that is to be expected. With our Xfi gateways, you would have a solid white light for a good connection, but I know ot
The wifi lights on my motor are blinking white continuously
We’ve tried resetting it, unplugging from everything, and even factory resetting and has done nothing to help. Xfinity AI just keeps sending us in circles and it gotten very frustrating.
Question
those are main numbers which are totally useless for fraud or other complex matters
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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@user_xpasw2 Just an FYI the link for here is https://forums.xfinity.com
Account
This company's website tonight has been nothing but a menace! There was no quick link to get to this forum without my having to Search the site. When I got to it, the pages did not even scroll, the scroll bar being absent from the extreme right of my screen. This is a Mac Monterey. I wanted to switc
Question
Thank you for confirming that information @user_kinim0. May I confirm if this is new equipment?
Router change password
I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i
Question
Hey there, @user_par6gg, Thanks for reaching out about NFL programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. C
Want the NFL Network
I agree with the others. We already were forced to purchase the top Ultra Package just to be able to get some of the sports programs, and so now we're still paying but not getting the programs.Straighten this out or it will be time to look elsewhere.
Question
@user_od69rr I have not logged into my email in a very long time and I have been unsuccessful in trying to log in How long is "a very long time"? If it's more than 9 months, chances are your email is probably deleted from the system.
would like to access my email
I have not logged into my email in a very long time and I have been unsuccessful in trying to log in
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Looks like we'll need to review your account, and possibly open a ticket for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Clic
Representative during outage
I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.
Question
@ladman I cannot find access to email deletion there is nothing on the page like i used to do with xfinity If you have migrated to Yahoo, we can't help you here. You'll need to get in touch with Yahoo.
with this yahoo garbage i am unable to delete my previous emails how do i do that
I cannot find access to email deletion there is nothing on the page like i used to do with xfinity
Question
Thank you for reaching out to our team here. I am very sorry to hear about that experience with the customer service agents. I will be happy to check on any billing issue and questions from here for you. Can you send me a direct message with the full
Anyone Else Done w/ Xfinity?
I've been using Xfinity for the past 3 years and haven't had any issues. After moving into my house a few months ago, Xfinity has been single-handily become one of my biggest stressors. From being overcharged, randomly charged, terrible customer service, and backwards communication. But today took t
Question
Good evening @user_nbj2hc, and thank you for reaching out on our Community Forums, regarding your payment plan concerns-we truly appreciate it. To help catch up on your past-due balance and restore service, you can try setting up a paym
Payment Plan
I have been attempting to set up a payment plan on my past due bill so that I can restore service at my home as I was unemployed for a couple months and it set back my bill. The app, website and phone number all have been very unhelpful in this right, so now I am reaching out to the forums to hopefu
Question
Hello there @user_p06bg0 I can confirm that if you are satisfied with your modem, it's ok to use the one you have connected. I will be more than happy to look over your account just to make sure you do have a strong device. To begin, would you mind s
XfinityDuron
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New gateway
"Hello, I recently upgraded to your 1 Gig plan and set up the X5B/XB gateway that was mailed to me. I am currently receiving automated texts stating my equipment does not support my speeds and asking to ship me a new gateway. Since I just set this up a couple of months ago, I want a real person to l
Question