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I completely understand the frustration of this situation considering I am a huge football fan. We are working very hard to bring back the networks that we all love as soon as possible. We do appreciate your patience with these concerns.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Easy enough, @user_7348j2! Just send our team a direct message with your full name and service address.To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pe
Cancel service
I need it canceled now. I no longer live at said address and do not want to pay for something that I cannot use.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel service
I need it canceled now. I no longer live at said address and do not want to pay for something that I cannot use.
Question
user_vbym4m - Hello, and thank you for taking the time to share your feedback and voice your concerns here, we truly appreciate it. I completely understand where you're coming from, and I’d be reaching out too if I were in your shoes. If you no
Charged Incorrectly for years
I have being incorrectly charged for an extra TV box for YEARS. I only have one TV box yet every month for the past six years I've been being charged for an additional box+remote. When I discovered this I was livid, I chatted with an agent via the app and they confirmed that I was being incorrectly
Question
Cancel service
I need it canceled now. I no longer live at said address and do not want to pay for something that I cannot use.
Question
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Customer Service
Charged Incorrectly for years
I have being incorrectly charged for an extra TV box for YEARS. I only have one TV box yet every month for the past six years I've been being charged for an additional box+remote. When I discovered this I was livid, I chatted with an agent via the app and they confirmed that I was being incorrectly
Question
•
Billing
Thank you, but she will just use her cell phone while she is in respite care.
Can we keep the same landline number if my mom temporarily moves to respite care (still in Xfinity service area)?
Hi: My mother needs to temporarily go to respite care in a nearby facility and would like to keep the same landline number she currently has. She will go back to her apartment in about a month or so. Can she still keep the same phone number? Thank you in advance!
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requa Good morning, Happy Saturday! Thank you for reaching out to our Xfinity Forums for assistance with your Xfinity Stream experience. We usually recommend using Edge, Firefox, Chrome, and Safari for browsers. Please let us know if there are any ot
Stream App Programs Not Starting On First Try
Lately whenever I try to watch a program on my Windows 11 computer using Vivaldi browser on the Xfinity Stream site, I have to initiate playback twice to get it started. This happens with live programming and with recorded programs. When I first start the playback, I get a full screen black playback
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock issue- unlinking old accounts
I have a customer that is trying to activate his new Peacock subscription because its included in the Disney + Hulu streamsaver package with 1 GIG he just signed up for. He has an old peacock subscription as well that he did pay for. He needs to unlink the old account but we took him through all the
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Pop1933 - Hello, and thank you for joining us here on the Forums. We’re really glad you’re here. No one like a service interuption including me. It’s certainly not the experience we want for you. To request a credit for the interrup
outtage was to long need credit
had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time
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user_5pd837 Hi there! Thank you so much for using our Xfinity Support Forums and our team is here happy to help with your interente concerns. To switch betwen the Wifi channels look here https://www.xfinity.com/support/articles/change-wifi-mode-admin
5.0 to 2.4 GHz
My internet just changed seemingly overnight to 5GHz. I have a handful of smart home devices that only run on 2.4. I don't see the option to split the bands on the Xfinity App and when I try to use 10.0.0.1 I'm told to go on the app. How can I switch this back to 2.4GHz?
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Concern moved here to the E-mail help section for assistance.
My insurance agent was attempting to email me and received this message resists-c2p-559422.sys.comcast.net rejected your message
My insurance agent was attempting to email me and received this message. Resimta-c2p-559422.sys.comcast.net rejected your message. There’s a problem with the recipients mailbox. As far as I know there’s no problem with my mailbox.
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@user_r3kngy Happy Saturday! Thanks for reaching out on Forums! I can help with looking at new plans. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat
My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
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@rkm1005 I appreciate you making us aware that you're also experiencing exposed wires in your property. I would be more than happy to help you get this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner o
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
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For the cost of cable and Internet is not acceptable that you take programming. Never does it go the other way. If this is not resolved by NFL season I fir one will go back to Direct TV or streaming service.
user_zkev43
commented
5 hours ago
to the conversation:
1
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question