Xfinity Community Forum

Two tickets were created, and not much happened until I got this DM response this morning: "I checked on the ticket, and it's been elevated to a "Next-day resolution". I don't see a final update so I'll continue to follow along and provide you with u

drdata

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4 hours ago

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Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)

Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag

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Moved here for assistance.

EG

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4 hours ago

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XB10 and neighborhood infrastructure upgrade request

I'm requesting an address-level assessment of my neighborhood's network infrastructure to determine what's needed to make my area eligible for the

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user_l0h3mq Hhccdbvjk h. Cuknkvv

user_k0z8v9

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4 hours ago

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Comcast Email Login

How do I log into my comcast email?

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Another disgruntled customer, noting my frustration

user_p9m6yr

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4 hours ago

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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Don’t care for this new format at all. Missing too many favorite features.

user_m2iowz

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4 hours ago

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Xfinity Stream app update is missing favorite channels and scheduled recordings

Two of my most used features on the Xfinity Stream app, are favorite channels and scheduled recordings. Unfortunately, they are both missing now.

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New Updated Xfinity Streaming App 11/2026

Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!

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Customer Service

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updated LG AND COMPLETELY LOST XFINITY REGULAR VIDEO ?

user_78bea8

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4 hours ago

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Xfinity stream app update on lg tv

This update gas got to be one of the worst! (11/9/2026) Absolutely frustrating enouph to consider changing services. Lost the ability to view only favorite channels. Now i have to scroll through every channel to get to what I want to watch, even the replica channels. Please change this or give an op

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I no longer have access to the scheduled (recordings) tab. In addition, the guide doesn’t have a recording identifying icon (single recording or series recording). Please bring these back to the app.

Benghusen

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4 hours ago

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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I had to re-sign in to our account. I use frequently the ‘scheduled’ recording section and it is nowhere to be found. This revision is not at all user friendly. I was not notified in advance of this change. There is no indication on the guide of whic

user_bg843u

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4 hours ago

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

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@drdata i just checked mine, and big surprise, it is STILL not fixed! couple questions please, first, can you actually try redeeming one of the contests or something to make sure you don't get the error? throughout this entire ordeal (coming

user_yq9r87

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4 hours ago

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Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)

Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag

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Same. Agree. Dido. Copy. Paste. Repost. Bring back favorite channels and if possible please let us keep our list. I had all my HD channels in one place for the channels I watch the most. It saved so much time. I feel like we pay good money for Xfinit

L_in_the_Skyy03

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4 hours ago

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Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.

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Mine still hasn't been fixed. I've not had time to submit a ticket. It seems fixing it for one or some subscribers doesn't confirm an actual issue was created so the problem could be patched out. Even with so many people reporting the problem, kind o

user_o9pz0u

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4 hours ago

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Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)

Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag

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I agree the new update STINKS Too many channels to go through:4 ch 4 vs 104 are the same, thus a “favorites” category. Comcast needs to add the category back.

user_mjj

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4 hours ago

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Favorites feature on streaming app gone after app updated yesterday

Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026

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I wish I had never updated the app to this new 9.0 version and now I can’t figure out how to load an older version of the app.

user_s22jnh

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4 hours ago

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New App Recordings Page

The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as

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Moved here to compliments.

EG

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4 hours ago

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Bad problem Good agent

Not a question. A statement. Having connection issues. Tech came-fail. Another coming tomorrow. The last customer service agent I spoke to was named Rose. By far the only one who seemed to understand and care. Never got a survey so I am putting it here. Thank you Rose.

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njpark Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo

XfinityVictor

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4 hours ago

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Unloaded and loaded download latency extremely different.

I'm getting ~10 ms unloaded and 150-250 ms loaded latency. I've tried restarting my modem/router. I've tried shutting down and disconnecting other electronic devices on my network. This is making it very difficult to maintain connection during videoconferences via Zoom and also while playing online

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Yeah I thought it was just me and I was gaslit by the Xfinity Customer Service Chat bot when I asked. They said that’s a Trial 7-day promotion, and then proceeded to ask a million questions about my Cellular Service and that as a Diamond member you g

Desvog74

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4 hours ago

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Britbox not free - on 11/11/2026 on

on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription

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I absolutely want to scream about this update that I find far less efficient and pleasing. I liked the smaller display of the guide, and having the channel numbers listed (now I just see the channel name/logo), which is of immense value to me becaus

user_9imzog

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4 hours ago

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not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

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Also, update apparently does not open "last channel watched" now. Nothing was improved with this awful update.

user_obv610

commented

4 hours ago

to the conversation:

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U

Xfinity Stream app update is missing favorite channels and scheduled recordings

Two of my most used features on the Xfinity Stream app, are favorite channels and scheduled recordings. Unfortunately, they are both missing now.

Question

U

I’m having the same issue where show titles are not displayed on recordings. Only the episode name which gives me no clue as to what show it is even from…..

user_s22jnh

commented

5 hours ago

to the conversation:

1

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New App Recordings Page

The new Recordings Page (in your Library) doesn't show the name of the show you've recorded in most situations. Instead, it shows the name of the Episode and I can't tell what show has been recorded. Ex: There's a small picture with the FOX logo and "Baked Chickens and Rat Dogs" next to it. I can as

Question