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@user_gb8cml BBB worked for me....$830 credit, finally, also be aware that the limited time to return is not sufficient to wait out the stolen IPHONE protection delay built into the APPLE SW.
Trade-In SCAM Again
I have been a loyal XM customer for years, and this experience is completely unacceptable. I received a trade-in offer of $350 for iPhone 15 recently, applied over two years toward an upgrade. I followed through with the offer, mailing in the old phone as instructed. But my old phone, which was rece
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@user_58l0p8 Happy to hear it! Thanks for the update!
Global travel pass charged 560$ without using it
We recently traveled outside the U.S. and made sure to turn off the eSIM while abroad. However, upon returning, I was shocked to find a $560 charge on my Xfinity Mobile bill for the Global Travel Pass. When I checked the usage details, I saw that every day always show data usage of 0.01MB, triggerin
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@XfinityThomasA wrote: "... Can you please try using this link, and click the magnifying glass to enable the search bar ..." The "magnifying glass" search bar on the Hub page appears to only search Comcast/Xfinity support pages. Searching for "senat
discovery hub search the web not working
The Xfinity Discovery Hub "search the web" function on my PC no longer works. When I type in a search for anything, a statement pops up saying "your search did not match any documents" I contacted cust. service. was told the discovery hub search was only for Xfinity Services. That I would have to s
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That is very odd @user_n70eaf. If you use the https://forums.xfinity.com/direct-messaging link does that allow the direct message?
Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced
Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced
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When I click on the link you sent ending in direct-messaging I don't see any pencil and paper icon or any place to send a new message is there an easier way to do this? From reading the forum I'm not the only one with this problem I've been stuck in
Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced
Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced
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Glad the Xfinity executive team reached out—they've now issued the refund.
Global travel pass charged 560$ without using it
We recently traveled outside the U.S. and made sure to turn off the eSIM while abroad. However, upon returning, I was shocked to find a $560 charge on my Xfinity Mobile bill for the Global Travel Pass. When I checked the usage details, I saw that every day always show data usage of 0.01MB, triggerin
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I didn't fall for the scam, tho I wasted an hour on the phone until Target cards came up. That's when I knew this was a scam and hung up. During the phone call, the scammer was able to manipulate my payment thru the Xfinity app. My app now shows mini
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target P
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I didn't choose "Private" and I am concerned that it is locked to anyone to view it or for the Xfinity Techs to access it. The Post is: "Sent Email Bounced" Thanks Note: This comment was created from a merged conversation originally titled Why
Sent Email Bounced
After sending emails to a family member at RCN.COM for over 25 years my emails are now being returned as "could not be delivered". I can send email to that address from GMAIL and YAHOO but not from Comcast on my Computer or phone. I can RECEIVE emails from RCN.COM but cannot send. Here
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Hi user_84o0g4, thank you for coming to our Forum for support with your email issues. With the way I use my email, I can only imagine what you've been going through. I would like to get on the same page and work on finding a resolution with you. Are
Issues sending email in Outlook after updating password
Need some assistance with being able to send emails after updating password through web interface. Have tried to put the updated password into Outlook (Classic) and am prompted to enter the user name and password. Entering the new password has no effect for sending, but I am receiving new emails.&n
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The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
New cable box not working
New box is on steady blue but tv turns on only with old remote and reads weak ir no signal. New remote does not work
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Hey there, user_e98uj6, thanks for reaching out through Xfinity Forums regarding your equipment. Congrats on your move! We would be happy to help you with ensuring you have the equipment you need to get your services up and running as soon as you mov
Stolen package
I am moving into an apartment on Saturday, march 10. I had my equipment delivered yesterday and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen as I asked all my neighbors. Would I be abl
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Thank you for reaching out to us here @user_wruscu. Your service should restart after any interruption. If you are having any issue with the service you can always reach back out to us here, and we can look into that for you.
upcoming service outages
I don't have internet on my TV (old TV, no internet capability). After service outage, will TV service continue without problem?
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Stolen package
I am moving into an apartment on Saturday, march 10. I had my equipment delivered yesterday and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen as I asked all my neighbors. Would I be abl
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Customer Service
phem34 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Ple
Email address question [Edited]
Can the above email address be used in place of my [Edited: "Personal Information"] address which I had for 15 or 20 years? [Edited: "Personal Information"] You can reply to me by phone [Edited: "Personal Information"] or email: [
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Thank you for reaching out to us here @stellysue. I will be happy to check on any billing questions from here for you. Could you send me a direct message with the full name and complete address for your service? To send a direct message [privat
Price increase again?
Have TV prices gone up yet again? Last month I paid $135, next month it's $151 and 3 months ago it was $121. The AI assistant is totally useless and I feel like I'm on a hamster wheel trying to gget some help.
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Concern moved here to the Billing help section for assistance.
Disappointed, Cant get answers or help.
On February 14th, 2025, I called and spoke to a rep to try and get my bill lowered. The rep, who spoke very poor English, said (on a recorded line) that he could lower my bill from 285 to 265 without losing any service or channels. I agreed and everything was fine until today 3/3/25. When I turned m
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increase again?
Have TV prices gone up yet again? Last month I paid $135, next month it's $151 and 3 months ago it was $121. The AI assistant is totally useless and I feel like I'm on a hamster wheel trying to gget some help.
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Thank you for reaching out to us here @user_n70eaf, and for bringing that damage to our attention. I will be happy to get that issue reported from here. Could you send me a direct message with the full name and complete address for your service? To
Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced
Outdoor tower protecting underground cable damaged by snowplow and needs to be replaced
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Live support for upnp [Edited]
[Edited: “Language”] I have spent 2 days trying to get in touch with a live [Edited: “Language”] person. When someone says representative or live chat why [Edited: “Language”] is your system not helping everyone and keeps forcing us on the vs run around!!! I All i
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Customer Service
user_sitoaa Thanks for reaching out! Have you tried using another device, or web browser?
XfinityMartyR
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You don't have permission to access "http://login.xfinity.com/login" on this server.
How can I get around this issue? I cannot login to Xfinity Stream. Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.
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