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Good evening klreednc. We can certainly look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of
Diamond rewards Peacock Premium benefit no longer working
My diamond reward of Peacock Premium stopped working several months ago. Calls to customer support have yielded much frustration but no solution. Your help in resetting my free subscription would be greatly appreciated.
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Sad when my smart TV app works better than your cable box, why do I need you again?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@XfinityThomasA way to repost a public users work around, too bad it only works for 10% of your users and after one to two breaks it goes back on the fritz… how about creating a real solution? Nice to see Xfinity customers service is still b
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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I was just offered this by Xfinity yesterday. Free iPad and only have to pay $60.00 for taxes and they would lower monthly payments by $20.00. I wasn’t feeling well só had to leave the store while the clerk was setting up the iPad. Going
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Hey there user_4pfvgt thanks so much for taking the time out of your day and reaching out here on our Xfinity Forums! Man, I miss G4TV too it was so awesome!!💯I still follow some of those folks on Twitch and their own podcasts. While we may n
G4tv returned
Please let G4tv return because that is something that I wanna see again like a retro G4tv or a modern G4tv just focus on video games like you guys did in 2002 to 2005
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@user_16u820 Send us a direct message with your full name and service address, and we can look into this further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://foru
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Called them and navigated the automated menu to the support menu and the system checked my connection and determined the issue was outside my house and asked if I wanted to schedule an appointment via SMS. I did.Then, miraculously, the problem went a
Repeated dropped packets when pinging gateway. Trying to work remotely via work VPN and connection continues to freeze and lag.
I have comcast internet. I'm working on my ethernet connected desktop. When working through a SonicWALL Global VPN Client, the Remote Desktop session continues to lag and freeze for seconds at a time. This was not a significant problem as late as last week or two, but it has become a very frustratin
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Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Customer Service
Hey there user_pymbza, thanks for reaching out through our community forums! Our team would be more than happy to look over your account to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if dif
Cancelling my services and final bill
Hi, I have returned all equipment to the Xfinity store to cancel my internet services. On my Xfinity app, I see that I am being charged $21.43, even though I have paid out what I have had to until Feb 9. Please let me know how I can get this removed from my balance.
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Thanks for taking the time to post on our community forums, user_byli8n! I'm sorry that you've been running into so many issues trying to get your service to work correctly with your VPN, but it's great to see that you seem to have found a fix! Pleas
New customer, works from home through Global Protect VPN. Since change to X, I have connection/VPN dropouts that disrupt data transfers
I am a new/old customer of X. I work from home for a sizeable company with a dedicated IT department and we must connect to our network using Global Protect VPN Switched back to X 3 weeks ago and from the start, when attempting to upload data to our network, the internet or gateway or VPN drops out
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Hello user_njyhei We'd be happy to check the account billing and autopay setting to see what happened with the payment and the return, as well as what can be done regarding the fees. Please send us a direct message with your full name and service add
Returned payment fee
hello, i was charged a returned payment fee and a late fee and im wondering if i could get it waived because there was nothing wrong with my card and i had money in it and autopay set up, so i don’t know what went wrong? i also have my xfinity app notifications on and it never notified me about my p
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For what it's worth, I visited an Xfinity store and they advised that the Xfinity mobile app is the way to claim Peacock Premium. Using the mobile app, you search for Peacock and one of the hits is a place to 'claim' the benefit. I have no idea wheth
Peacock Premium reward not available to a Diamond member
I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct
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I appreciate you letting us know you're going through something similar user_vw7hs6, and we'd love to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associat
Package sent to wrong address
I got a package sent with my address on it but not my name. I want to make sure no one is accidentally using my address to set up an account and our service gets disconnected by mistake. I can send the package back but want to make sure my account is good with no interruptions.
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Set email filters or spam filters — Xfinity Email help This will have all the different spam and filter settings you can set up and customize to your preferences.
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
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Hello @user_cea99c I completely understand the importance of making sure your choice of billing is correct. I will be more than happy to assist with your issues. To begin, would you mind sending me your name and the address to your account in a Direc
billing change
I changed my plan last week. Was shown I price that I agreed to. Checked billing later and it was different price. Talked to somebody on 1/28. was told I would be contacted by phone or email in 24 to 72 hours. A week later, no contact.
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DVR Services
I would like to speak to someone who about how much would my bill be per month ifre-added service to my account
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X1
Do you have a VPN or some sort of Anti-Virus on? Had slower speeds on my Xfinity until i turned those off. Not saying it is the problem, but just a possibility.
user_oy3azc
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MY INTERNET SPEED IS WAY DOWN
It is now clocking at 85mpbs i pay for 500mpbs (multi test sites) . It usually goes out about 285 to 325mpbs but has recently dropped. I am hard wire to my modem and have reset it twice for over a min between reboots. The assistant is of no help. I need a tech to check and make sure i am running cor
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