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Hello @user_kwp31v thank you for reaching out on our forum. Are you also having an issue with Peacock?
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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Thank you so much for clarifying that for us @user_jwhhhj! One of the easiest ways to see what promotions are available for your location is in the Xfinity Plan Builder. There you can sign in with your Primary Xfinity ID and review options for
Unable to start a live chat session
Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.” Could someone please assist me here? Thank you.
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I posted the same issue. Our cable wiring for internet and tv is upstairs in our bedroom so we use the streaming app downstairs in our living room. Why run cable wiring and poke holes in the walls when everything is streaming now? I am heavily cons
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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@user_zlzo2w we received your response via direct message and replied asking for additional information. Please send another direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Messag
why can't I correct a billing error?
I have discontinued my account. But my new bill lists something or things I never signed up for! TV Plus and 300MBPS. I tried canceling this - I tried changing my payment online. Not possible. Even just clicking on View Bill can send me to Bad Gateway over and over again. Your Chat AI and Phone AI c
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My monthly internet payment increased by 75% recently. I am wondering if there are any discounts or promotional offers available to reduce my monthly payment. Thank you.
Unable to start a live chat session
Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.” Could someone please assist me here? Thank you.
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Thank you @soki0517, for reaching out on our Xfinity Community forums, and congratulations on your move back to Japan. We understand that managing account changes from overseas can be challenging, especially when you're unable to receive calls on a U
xfinity support
Hi, I have permanently moved back to Japan and would like to cancel my Xfinity Internet service. I am currently overseas and unable to receive a callback on a U.S. phone number, so I would appreciate your help completing the cancellation through direct messaging. Please let me know what information
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The rewind button only rewinds 5-10 seconds each time it’s pressed. This is the same issue as user_1g37kz is having. “ xfinity stream fast forward button not accessible for in-progress recordings on LG tv. The fast forward button appears but cann
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Well i spoke to soon, where as I could watch most of the season and I was okay with not being able to watch episode 6 ... I am not okay with not being able to watch the series finale. Like really ...WHY?????
The Chi season 8
Why is The Chi season 8 not available to Showtime with Paramount plus subscribers? It was available 3 days ago and now it only available to Paramount plus subscribers. It's a Showtime original series.
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Hi @user_neet0y, thanks for taking the time to reach out to our Xfinity Community Forum. Your family's safety is our top priority, and we want to get this resolved, especially with your grandchildren playing nearby. If you could send our team a
Exposed cable in backyard.
Exposed cable in backyard has been lying there for over 3 months. I've called several times to it to be buried. Today someone came to bury the cable and sent me a text message that cable was buried, but when I looked in the back yard cable is still exposed. I have grandchildren that come and play in
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Came here to report the same problem. From what I read on Reddit, this actually seems to be a disney+ issue and has been ongoing for at least 3 years. It’s ridiculous having to reopen the app and then restart the same ads.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Solaire503 How long has the Xfinity app been displaying this on estimate? Do you see the plan you have correctly when logging into the website not from the app?
Xfinity Plan Mismatch
Hi, My Xfinity plan currently shows that I am subscribed to the 1.2 Gbps internet tier, but in the Xfinity app under my internet service it still says my download speed is “up to 800 Mbps.” This has been the case for some time, so I’m concerned that my modem/account may still be provisioned for the
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That’s a fair point – Wi-Fi is always going to be slower than hardwired. I do have expensive equipment – I run a large company for my home office so I splurged on all of the best and latest equipment… But I am getting messages from Xfinity on a regul
internet speed
I have the 2100 mbps download speed plan (the fastest plan offered). I receive emails from xfinity regularly stating that they measured my speed at, or above, plan speed. I just received one today that said they tested our connection at 2390 mbps. Our internet connection is PAINFULLY SLOW, all the t
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Hello @user_jwhhhj, and thanks for reaching out on our Xfinity Community forums!I can definitely understand why it would be frustrating to attempt to reach an agent via live chat and not be able to for an extended period. Could you please give
Unable to start a live chat session
Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.” Could someone please assist me here? Thank you.
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Internet Constantly Losing Connection
Our internet is constantly losing connection. Works for a little while then goes out. It’s becoming super frustrating.
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Your Home Network
Hey there, user_a972zk, thank you so much for taking the time to reach out here via our Xfinity Forums with these changes to service questions! The Internet Essentials Program is designed for new customers to Xfinity who meet the qualification
Existing customer wants to transition to internet Essenitals due to hardship.
Hello, I am an existing customer looking for help transitioning my current internet service to the Internet Essentials program due to financial hardship. I qualify for the program, but when I called customer service, the phone agents got confused about
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Off/on voice narrator
Living room TV has the Verbal Narrator on the TV and my dad doesn't know how he put it on never mind how to turn it off, please in the simplest terms possible how do you shut that off.
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Channels and Programming
Request for Corporate Escalation - Concord Store Customer Service Complaint
I need help escalating a serious customer-service complaint involving the manager (or asst manager) at the Xfinity Concord, CA store. The incident occurred on August 27, 2026, between approximately 6:00–7:00 PM. I am specifically requesting assistance from the Xfinity Support team with escalating th
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Customer Service
@Sharise thanks for taking the time to reach out on our Xfinity Community Forums page. I'd like to do everything I can to help look into this further. Please send a direct message including your full name and service address, and we can get started a
Need Written Confirmation of CBE Collection Recall After Payment
I am trying to resolve an outstanding $170 balance from a former Xfinity account that has been assigned to CBE Group and is currently being reported to the credit bureaus. I contacted CBE Group today and was advised that if I simply pay the collection through CBE, they will update the account as pai
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Hey there user_02ff0f 👋 I appreciate you coming to us to share you recent experience in getting started with Xfinity Mobile. More than anything we're grateful for your interest, but what you outlined is far from how we want to usher you into the Xfi
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WORST POSSIBLE EXPERIENCE
I called Xfinity to see if the closest store near me had the new iPhone 17 pro max in stock. The guy who I spoke to let me know, yes it was in stock and yes the color as well that I wanted. I ask multiple times if I pay over the phone can I pick up in store? And I’m told “Yes, you just need to show
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