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@user_4r4kz7 @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Internet goes out. Customer service issues.
My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
FH
House under construction, needed land line for internet access to be able to connect with subcontractors
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Have you by chance migrated your email to Yahoo already? @kilbarchan
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
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The full domain is different for every one of the .edu. garbage.
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
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user_4r4kz7 We'll be happy to take a closer look at what is going on and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" i
Internet goes out. Customer service issues.
My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo
Question
@zangtum The Xfinity Assitant chat bots are all AI and do absolutely nothing to help. They all lie. At least you can deal with a real person in this Forum (or on the Reddit sub). The Xfinity Assistant option should be eliminated because the chat bot
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Outlook Connection issue
I am not able to connect my computer to my account....In addition, I can't see my email account when logged into xfinity website...Can you help
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“if you continue to have trouble we would be happy to help.” I’m not asking for “help,” I’m asking you to provide the service I purchased.
Internet goes out. Customer service issues.
My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appo
Question
@kilbarchan Have you tried to use the full domain of the sender and not just the 'edu?'
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
Question
user_x8pusa Hi there! Thanks for using our Forums and our team is here happy to look into the billing concerns you have. To get started can you shoot us over a DM with your complete name and service address? To send a "direct message" / "private
Double charge
i made a payment of 152.36 which was my past due balance at 02/12/26 at 11:22pm and now you all have charged me for the same amount again 02/13/26 at 2:26am. This is very frustrating and i need the second charge cancelled and refunded back to my bank
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user_18wfh3 Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I understand that you need some assistance with the billing on the account and we are here to clear this up. We are looking forward to w
Xfinity Engaging In Intentionally Deceiving Customers And Stalling; No Refund 3 (Three) Months+ (!) After Cancellation Despite Promises
To spare you the unnecessary details, here is the pitiful timeline of events: 11/04/2025 – billed for the month ahead, as is typical 11/06/2025 – call to cancel as this cancellation request in the system is a condition for me to be able to order NOW internet, an affiliate of Xfinity, but a separate
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@user_5rzvkm Thanks for reaching out to us, we do apologize for any inconvenience. This link https://www.xfinity.com/support/articles/switching-between-multiple-accounts has great information on how you can link and access your multiple accounts. &n
Need actual assistance paying bill
You have no access or contact when you failed to align my multiple accounts. Trying to PAY MY BILL for months...no assistance. You guys ate the worst. I have no idea how you breath let alone survive. What a joke. You don't deserve to exist as a company.
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The watch is unable to be passed along to another person until the watch is 'paid' off. @karkrazy13
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
FH
House under construction, needed land line for internet access to be able to connect with subcontractors
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Customer Service
user_yz2e3c Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about the connection issues you are having while gaming and we are here to turn your experiance around. To get started can you
Xbox live
I never had this problem with you guy till this update I can’t even play Xbox it’s crazy I’m about to go to a different provider cuz I can’t play lag all the time 60 to 70 ms latency it’s crazy I called you guys 9 times and had every one come out to look at it even the top guy in pa came out and che
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Need actual assistance paying bill
You have no access or contact when you failed to align my multiple accounts. Trying to PAY MY BILL for months...no assistance. You guys ate the worst. I have no idea how you breath let alone survive. What a joke. You don't deserve to exist as a company.
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Customer Service
@user_xbbvc9 Thanks for reaching out to us, I do apologize for any inconvenience. Are you still having issues accessing the Xfinity app? Have you tried to uninstall and reinstall the app or clear any caches and cookies on your device?
Cannot Login to Xfinity App
As soon as I enter my username to login to the Xfinity app, I get this error every time: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.cf200117.1770794160.8aef31d https://errors.edgesuite.net/18.cf200117.1770794160.8aef31d
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Excellent! Thank you for letting us know. If there is anything we can help you with going forward, please let us know. Have a great weekend!
remote backlit not working
The remote used to backlit no onger working untilyou press a button. New batteries did not fix it.
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user_obytoj Were you able to identify whom the server belongs to where the hop has the high latency? Is it between you and the riot server, or the riot server itself?
Desync while online gaming Valorant
During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240h
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@user_yz2e3c @XfinityJorge Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
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Xbox live
I never had this problem with you guy till this update I can’t even play Xbox it’s crazy I’m about to go to a different provider cuz I can’t play lag all the time 60 to 70 ms latency it’s crazy I called you guys 9 times and had every one come out to look at it even the top guy in pa came out and che
Question