Xfinity Community Forum

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I logged into Disney Plus and it says it only supports the boxes below!! Xfinity... Come on... Why don't you work with them to support your hardware!! Supported Xfinity models Disney+ supports the following Xfinity models: Xfinity Flex

user_rjj2kt

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3 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Lindaestel Hi there! Thanks for using our Forums to contact us, are you still having issues trying to make a payment? Our team is here happy to work with you and help.

XfinityJorge

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3 hours ago

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help with a declined payment

why was my payment declined this morning

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Hello @user_zw295u, thank you for taking the time to leave a post. Sorry you’re experiencing issues logging into your email. I know how inconvenient and frustrating this can be, particularly when you need access to important emails. What is the

XfinityMarshante

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3 hours ago

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Email won't sign in

Email won't sign in . I just keep getting the same message

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Thanks! I messaged you guys about this.

user_s4odgf

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3 hours ago

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Dominos Pizza

You guys gave me a dominos pizza $10 gift card. I am trying to use it and it says there is a problem with the gift card and it wont go through. Can someone help me? [Edit: All Caps]

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Down Hardline

The hard-line was down from a storm fall of 2025. We were temporarily connected to the down line zip tied to a tree. A new hard-line was installed on the poles but has not been connected. The down hard-line is laying above our creek Quiggle Creek. Please finish the job.

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Customer Service

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Hi there @user_egaq6o Thank you so much for reaching out on our Xfinity Community Support page. I'll be happy to assist. Were you able to send that direct message so that we can further assist? I'll resend those steps so that we can

XfinityDemetrise

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3 hours ago

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NO TRUTH TO PROVIDE SERVICE

After two-months (over 30-years with Comcast) customer service has fabricated four "guaranteed" scheduled service dates to replace/bury my cable. Now it's a SAFETY issue. Quit making up scheduled confirmed dates and fix YOUR dangerous problem!

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I have just had a new TV box installed yesterday, and Disney Plus Freezes still. I am directly wired (So no wifi box) and I have it set to the lowest latency on Disney Plus. This is a long on-going problem, with it seems like no fix in sight by Xfini

user_rjj2kt

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3 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Email won't sign in

Email won't sign in . I just keep getting the same message

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Sign-In and Account Management

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NO TRUTH TO PROVIDE SERVICE

After two-months (over 30-years with Comcast) customer service has fabricated four "guaranteed" scheduled service dates to replace/bury my cable. Now it's a SAFETY issue. Quit making up scheduled confirmed dates and fix YOUR dangerous problem!

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Customer Service

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Hello @hispanic, Thank you for sharing this. I can absolutely understand why this experience was frustrating and confusing. Your expectation that the correct service view should be automatically detected once you’re logged in is completely reas

XfinityMarshante

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3 hours ago

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You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so

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Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too

this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?

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Getting Started

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I was not aware of the NOW portal. I simply signed into the xfinity.com web site or signed-in via the Xfinity app. I now see the "Looking to manage NOW Internet or Mobile? Go to NOW services" verbiage from the "Account and identity" page on the xfini

hispanic

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3 hours ago

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You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

I haven't been able to access my benefits. I have been trying to upgrade my phone and nothing works. If I go to Account and Identity and then click Xfinity ID and Security it tells me "You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID", but I DO. It is so

Question

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Finally fixed after multiple lineman trips to my neighborhood. Two weeks total.

user_lfvcs7

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3 hours ago

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Dvr not working properly

My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?

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Good morning @user_egaq6o our team would be happy to look into this for you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New me

XfinityJoe

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4 hours ago

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DANGEROUS CABLE COMCAST IGNORES

An exposed cable line runs through mine and my neighbors yards since Feb 17, 2026. Comcast has been notified (their own tech), about the issue. I have been contacted and I contacted and been "guaranteed" four separate occasions scheduled for the proper burial. Now my granddaughter has tripped on the

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user_n5asjl Good morning! Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know&n

XfinityKassie

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4 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

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DANGEROUS CABLE COMCAST IGNORES

An exposed cable line runs through mine and my neighbors yards since Feb 17, 2026. Comcast has been notified (their own tech), about the issue. I have been contacted and I contacted and been "guaranteed" four separate occasions scheduled for the proper burial. Now my granddaughter has tripped on the

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Customer Service

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Xfinity, you suck. You've done this before but didn't bother to lower my subscription rate. My monthly rate is close to $400/month, yet the channels I pay to watch keep disappearing (remember H&I?)--now ION and Laff are gone. And how about making

user_n5asjl

commented

4 hours ago

to the conversation:

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

user_4f4k4m Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear of the experience you're having. We'll be happy to look into this to see what we can do to help. Please send a Direct Message with your full na

XfinityBenjaminM

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4 hours ago

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Apple Watch

I was tricked into a receiving an Apple Watch. The agent kept telling me that the Apple Watch was going to cost me nothing and I kept saying I did not want the Apple Watch. He basically said that with the promotion I received the watch comes for free since I am a "Diamond member". I received the wat

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Hi there @user_h3uhmh Thank you so much for reaching out on our Xfinity Community Forums about getting old wires removed from your home. I'll be happy to assist. First, can you confirm if those wires are impacting your service?

XfinityDemetrise

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4 hours ago

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Remove old wires

I have several old wires coming into my house that need to be removed

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So, you're saying I need to leave my home, go to a neighbor's house, and beg them to use their internet service, or go somewhere that has an open wifi to find out information about the interruption in service at my home? That is NOT a solution, but i

user_1ylmfs

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4 hours ago

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Frequent Outages

I want to know why there are so many outages. Also, why does it take so long to get back online. Do I need to get a different internet service for fewer outages? The lack of communication speaks volumes about your concern for your customers.

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