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@user_7vg2e2 Regarding DM's....you need to post about your issue in public [like here] and wait for an employee to ask you to send a DM. Since this is a Community forum, other customers might post trying to help. But, just an FYI, the
Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone
Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity emplo
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Promotional offering not applied
You are fighting a losing battle with this company. They are the absolute worst! My Husband and I signed up for that promotion as well knowing that we would return our paid off...excellent condition iPhone 14 pros to get the 17 pros for free ($1100 per phone). (The price of the phones would be deduc
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Devices
I get this too I logged out/closed the streaming app DVR and it still gave the same message when I tried to deleted the watched episode. For some reason the app does not know that the recording is completed. If I start playing another re
Error code
403-106- this is the error code I get after immediately trying to delete a show I have watched on the app with my iPhone. Can you please fix it.
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Thank you! I have submitted the direct message and I appreciate your help.
Distribution/Feeder buried line exposure after storm damage
Description of Issue: I am reporting a significant safety hazard and damage to the Xfinity main plant/infrastructure following a storm that occurred a couple of years ago. A utility pole down the street from my house was uprooted and replaced. During this process, the heavy-duty Hardline Coax (the t
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Hello @user_99079d just wanted to reach out to see if you were able to make those necessary adjustments to your modem?
admin access to XB7 modem for static IP address
My Xfinity XB7 gateway previously allowed local admin login at 10.0.0.1. I had swap it recently because it was discolored due to showing overheating I guess. The new modem does not allow me to login as Admin. I need to assign static IP addresses to some devices connected as LAN. It now forces me to
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I can't get Xfinity and the cbs app to work either.
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
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Scam Phone Order on My account
There's a scam phone order on my account. The order number is 3729600278804115157 and was not authorized.
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Plan
Hey there gh1937, thanks for taking the time to post on our community forums! If you haven't checked it out already, the easiest way to find promotions available to your account would be through the Xfinity Plan Builder! That said, we'd be more than
promotion renewal
Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks
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Yeah, this did not work for us. We refreshed apps twice more, restarted the device and no luck.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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delete accidentally created community forum profile
I accidently created a community forum account tonight, thinking I was logging in to xfinity streaming. Please delete this account. I am unable to find out how to do it myself. There is no "delete account" option that I can find. Thank you.
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Getting Started
We’ve also been experiencing this issue for about a week. Not only are the captions ON but they are mistimed — usually about 1-2 minutes ahead of what’s on screen. We are watching a show with a lot of subtitles so it really messes up the ability to r
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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If you don't see the DM icon, please try clicking forums.xfinity.com/direct-messaging.
How to get billingsupport
1/6/26 placed an order to change channel services. Yesterday the billing department stated they saw the order, but the rep forgot to complete it. Billing rep completed the order and backdated it to 1/6. I have an email stating the order was issued dated 1/6. I am owed a credit from 1/6 to yesterday.
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No, this is so frustrating. And if you knew what I paid Xfinity every month, it’s ridiculous that I can’t watch one episode.
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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@XfinityAirelle I do not see the Direct Message icon.
How to get billingsupport
1/6/26 placed an order to change channel services. Yesterday the billing department stated they saw the order, but the rep forgot to complete it. Billing rep completed the order and backdated it to 1/6. I have an email stating the order was issued dated 1/6. I am owed a credit from 1/6 to yesterday.
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Official Solution
Yes it was finally! I worked with the support team through the forums direct messaging!
user_55f801
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iPhone 17 pro promotion failed delivery - awful customer service
On September 30th, I upgraded my line to Premium Unlimited specifically to qualify for the “Get iPhone 17 Pro on Us” promotion. I acted immediately to secure the deal, especially since it was time-limited. The first and only delivery attempt was on October 3rd, but due to an address issue, the devic
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