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Moved fire stick to different HDMI connection. Uninstalled Xfinity stream app Reset modem Restarted firestick Reinstalled xfinity stream app Rest firestick to factory settings. Checked for firestick updates Installed xfinity strea
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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user_1yj4cd Thank you for reaching out, and I'm sorry to hear you have been contacted by some bad actors. I would recommend reaching out to the Customer Security Assurance Team to ensure your account has not been compromised. &nbs
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
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user_3c13lv Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Longtime customer requesting review of billing and customer service experience
I’m hoping someone from Xfinity can please review my account and a customer service interaction I had today. I contacted support because my current balance is $812.11 and I was trying to see what could be done to help lower it. During the conversation, I learned that I could switch to a plan for app
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Good afternoon @user_p3hd8z. Our team can assist in setting up an installation for you to help get your services going. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Mes
Wifi install
Just got equipment and don't have coax cable to set up internet. Need someone to come install my cable and Internet
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Thank you for your choice in service providers over the years, Roselynn. We'd like to check on your ticket and follow up with you to ensure it's resolved. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Cl
Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
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You can't keep Paramount+ running on your TV. You get error code APPS04036 on Xfinity cable box. You haven't watched shows without errors since signing up.
Apps04036 error code with paramount plus
Cannot watch paramount plus get error code apps04036. Tried everything listed. Have new modem also.
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user_chaserb I apologize if you did not receive our reply to your private message. It was sent last week. I would recommend checking your message history once again so we can continue to assist you there.
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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Thank you for reaching out to us on our community forums @user_ja3hop! Seeing charges come out of your account that you can't match to anything in your billing records would definitely be concerning, especially when you've already spent time working
Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
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Hey @user_q66vnw, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Voicemail features. Is this for our Xfinity Voice landline service or our cellular Xfinity Mobile service?
Voicemail box
My voice mailbox is full and I can't figure out how to delete messages so I can get it working again.
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Regional Sports Fee still being charged in Minneapolis Area - WHY?
I am being charged a Regional Sports Fee on my latest bill even through I am unaware of any regional sports channels in our local lineup. How do I get this fee removed from my bill. Since the Minnesota Wild games are not part of the Regional Sports package (at least not as of this date), I see no re
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Channels and Programming
we never missed any of the month payment and we paid first in advnace.so we are in good shape right ..such kind of things are miss communication between Xfinity and customer. And how can I recomend to my friends if such kind of things happnen. think
Amazon gift coupon # Not yet received
I have not yet received the $100 Amazon gift coupon that was part of the offer. Would you kindly check the status of this as well? I would greatly appreciate your assistance. as this is my account number : My account number : [Edited: “Personal Information”]
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I've called Janae at [Edited: "Personal Information”] twice and left a voicemail twice over 2 days, and I haven't gotten a response.
Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy
I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions. [Edited:
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Xfinity pedestal located in my RV pad — requesting underground conversion or relocation
I have an Xfinity utility pedestal located inside my unfinished RV pad in Tooele, Utah. I will be using the pad for RV/vehicle access, and I'm concerned that the pedestal could be struck and damaged. I'd like to have the pedestal converted to an underground/flush-mounted vault if feasible. If that i
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Customer Service
It's been over a week to get connected with someone. I haven't missed any calls or emails, and I've kept looking and asking every day. Please advise?
Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy
I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions. [Edited:
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user_71d4tr. Thank you for reaching out, and I'm sorry to hear about the trouble activating your Peacock reward. We'd be happy to take a closer look at the account and review the rewards' entitlement. Could you please send our team a Direct Message w
Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
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Essential denial
Approved, then after escalation trouble with essentials program team, was denied entry into the discounted essential program. I was told I was approved by several people then denied , as I was making an install appointment, because my mailing and permanent address didn’t match.
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Customer Service
Thank you for reaching out to our team about those service issues. I am very sorry to hear about that experience, and I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message w
Complete Internet Outage — Request Executive Customer Relations Escalation
We have a complete loss of Xfinity internet service. I have completed the automated troubleshooting multiple times and power-cycled the gateway. It continues flashing green/yellow and cannot establish service. Xfinity's system confirmed that there are problems with my service, but the earliest techn
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Thanks @EG!Hi there @user_h68ldh. To confirm, are you stating that you have a leftover balance after disconnecting your service?
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Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
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