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My Pro 128 Silver was scheduled for October 7 delivery in the confirmation email back on 9/10. However the charge hit my credit card today (9/24) and it’s scheduled to arrive from FedEx on Wednesday 9/28.

iPhone 14 Shipping Times

Hello, I saw a shipping thread created for the iPhone 13 so I'm creating this one! Let's update each other on the shipping processes for the phones. I ordered the 14 pro max in space black 128gb and my date is scheduled for September 30th but I already lost the cancel button and received a trade in

Question

@user_417829 Thank you for reaching out to us here on our Xfinity Forums! Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting

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iPhone 14 pro Sim not supported

I activated my 14 pro was working fine for 3 days now it has a message Sim Not Supported. I can’t get to settings Home Screen or anything. What can I do?

Question

Thank you for the additional details. This is not the experience that we want for you or any of our other customers. It is because of feedback like this that helps us with our goal of providing the best experience we possibly can. In regard to your i

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Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

Question

What was the outcome of this? I am having the same issue and the foreign "customer service" reps are so unfamiliar with this product it is extremely frustrating.  

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3 h ago

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Mlb extra innings problem

Why would my Mlb Extra innings stop working on September 14th. I've paid the entire balance in (4) installments.

Question

@user_197792 I'm terribly sorry to hear of this experience! It is definitely not what we want for our valued customers. It's important to us that we get this resolved for you as quickly as possible. Due to account security with Xfinity Mobile we don'

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Not A Happy Camper!!!

My son's IPhone service was suspended! He has a medical condition where he relies on the phone to manage his devices connected to his body.  He now has no access to this information AND can not use his phone to call his doctor. He is NOT the primary account holder!  My bill is paid up.

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I moved your post to the Customer Service forum for help, and escalated it.

 commented 

4 h ago

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Not A Happy Camper!!!

My son's IPhone service was suspended! He has a medical condition where he relies on the phone to manage his devices connected to his body.  He now has no access to this information AND can not use his phone to call his doctor. He is NOT the primary account holder!  My bill is paid up.

Question

@user_5b5d26 Thank you for reaching out here on our Xfinity forums. Can you give me a little more detail about what is occuring with your network? Are you experiencing drops in connection? Can you confirm if you have already tried the following troub

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been getting 10-30 sec lag windows at 7-10pm every night for the last couple months. Checked the modem event log and it's giving me "Started Unicast Maintenance Ranging - No Response received - T3 time-out" every time the lag occur. I've noticed it when I upgraded to the 900 mpbs plan and a new mode

Question

@XfinityOrlandoM​ And what about this: https://forums.xfinity.com/conversations/xfinity-mobile/iphone-14-problems/632cf87448c60d55e60536f0 " I can understand the frustration and we always want to do what we can to help. Since you have tried ch

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4 h ago

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Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

@XfinityPeterH​ : This link does not work -Click the "Direct Messaging" icon or https://comca.st/3DMioXP and there is no "direct messaging" icon . Why so passively aggressive deceitful? Provide a solution publicly for this problem so many of us are h

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ACP credits not applied

I got ACP credits for August, but why there's no credits for September? And my regualr mothly charge increased from $40 to $45 without any notice for no reason! Today is already my due date, there's still no credits applied. I asked an agent one week ago who told me it would be applied before the du

Question

We will be happy to forward your feedback. Are there any additional questions or concerns we can help with at this time? -Alyssa

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Download speed problem with 3rd party modem

History of my issue:: Worked perfectly for almost 4 years - consistent download 750–800 Mbps. Around mid-August 2022 my download dropped by 300 Mbps. I watched it for several days and called Xfinity. August 24, 2022 – tech came out to check all cabling outside and up to the modem. He then

Question

I wish this method worked for everyone, but there are some significant issues in the backend of the system for accounts like mine and others that we cannot see or resolve ourselves. I'm being held hostage since Friday 9/16. I have a brand new ipho

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4 h ago

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Activating iPhones in SOS Mode

We’re aware some customers are having difficulty activating or using their new iPhone 14, iPhone 13, or iPhone SE 3rd generation. If you have one of these devices and you’re seeing “SOS” in the status bar on your device, you may need to set up your eSIM to get your device to

Question

I think it is only fair you credit me for taking four trips to the UPS store because your agents couldn't get it right. What a tremendous inconvenience for me.  You have a great deal of horrible reviews regarding your customer service.  No

 commented 

4 h ago

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Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

Question

Good morning and thank you for reaching back out to us today. Our tech ops team has done all they could to find an issue with your service but they are reporting that everything is working within specification. How would you like to proceed from here

 to the conversation: 

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Download speed problem with 3rd party modem

History of my issue:: Worked perfectly for almost 4 years - consistent download 750–800 Mbps. Around mid-August 2022 my download dropped by 300 Mbps. I watched it for several days and called Xfinity. August 24, 2022 – tech came out to check all cabling outside and up to the modem. He then

Question

What did you tell me yesterday? I have quite a few responses and am not sure what happened. please repeat - thx

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4 h ago

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Download speed problem with 3rd party modem

History of my issue:: Worked perfectly for almost 4 years - consistent download 750–800 Mbps. Around mid-August 2022 my download dropped by 300 Mbps. I watched it for several days and called Xfinity. August 24, 2022 – tech came out to check all cabling outside and up to the modem. He then

Question

@super56k​   You are going to need to reach out to the mobile team, as we do not have access to the mobile side of Xfinity we only handle your residential services.

 to the conversation: 

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Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

@XfinityOrlandoM​ And what should I do when, as I detailed, I've already spent days on end and over twenty hours working with "awesome Xfinity mobile experts" and they cannot resolve the activation issues? The last person who worked on my account mad

 replied 

4 h ago

 to the conversation: 

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Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

Hi, @user_1af906. Thank you for taking the time provide your feedback in regard this experience that you had with us. I apologize for the overall experience that you had with getting your equipment swapped out. It makes me happy to read that we were

 commented 

5 h ago

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Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

Question

Greetings, @user_e60c3a. I apologize for the experience that you've had with trying to launch the Discovery+ app on your X1 box. Just to confirm, are you getting any error codes or error messages along with this issue?

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Discovery plus issues when does Xfinity FINALLY fix???

I see everyone been having the same issues with discovery plus and Xfinity for months? So my question is I notice the same reply from the reps are please send a private message? Why? It’s still NOT being fixed because if it was I wouldn’t see the same issue. Now I’m having the same issue. Stuck on t

Question

Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

Question

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