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All incoming calls are going to voice mail
Calls are going to voicemail
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Home Phone Features
I need help getting a cut buried cable repaired
7-30-26 Buried internet cable cut by fence company installing fence. They said they called for the utilities to be marked, but electricity, gas, and AT&T were marked but not the Xfinity cable location. 8-2-26 (approximate) Xfinity technician came out. He said the cable was buried under the driveway
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Customer Service
The worst show is The Voice. The audio drops for 1-4 seconds at a time and it happens many times during the show. FYI: I called support and they reset the Flex box remotely (which I already did), then they claimed it was fixed and hung up.
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Orange cable exposed
Hi - the orange cable is exposed in my yard and degraded. Should it be fixed?
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The Xfinity Insight website was a focus group forum for the exchange of ideas to improve the services provided by Xfinity/Comcast corp. There has been absolutely nothing from Alida organization, who took over the site admin, since September 20th. Tha
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel services
Hello, I'd like to cancel my Xfinity internet service effective immediately. I've already switched providers. I'm currently under contract, so I need the early termination fee clearly itemized on my final bill for reimbursement from my new provider. Please confirm the cancellation date, early termin
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unable to remove unwanted Xfinity Voice service or lower my internet bill
Hi! I recently signed up for Xfinity internet and I'm having trouble understanding my bill and making changes to my plan. I live alone in a one-bedroom apartment and only need basic home internet for streaming and everyday use. I originally signed up for 500 Mbps internet at $45/month. However, my O
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Hello, @Pleasefixmyinternet My apologies if we did not set the proper expectation with that scheduled appointment. Let me break down how it works. Service visits may incur a fee of $100 if a technician is required for installation or if the reported
Done being played with
Have had issues with my internet for the last 2 months on my cax30 modem/router. Finally got around to trying to fix the root cause and determined my problem was constant t-3 timeouts and was able to get a technician scheduled after about 8 hours with “live agents”. The service technician that came
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First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Internet
I don’t know why my internet is not connecting I tried troubleshooting nothing is working all my cables are tightened idk what to do
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Good Morning, @user_mig23g! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to reach out to get assistance on the account, it certainly is not what we w
Looking for assistance with an Internet-Only promotion
Hello,I am looking for assistance from a corporate digital care specialist to review the available promotional offers for my account. My goal is to secure a standalone, internet-only plan. I recently attempted to navigate this via the standard online chat, but the agent was incredibly aggressive and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel
Hi, I placed an order for internet equipment by mistake. I want to cancel the order before it ships. Please cancel it and confirm the cancellation.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for assistance with an Internet-Only promotion
Hello,I am looking for assistance from a corporate digital care specialist to review the available promotional offers for my account. My goal is to secure a standalone, internet-only plan. I recently attempted to navigate this via the standard online chat, but the agent was incredibly aggressive and
Question
user_9ouinr I’m very sorry for your loss, and I understand how upsetting it must be to continue receiving bills after requesting the account be canceled. We’d like to help get this looked into. I do see that you’ve already sent us a
Cancel account
User is dead canceled account in September. Billed for October and getting another bill. CANCEL ACCOUNT
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user_zl7ah4 Thanks for reaching out to us today for assistance in reviewing offers for TV and internet services from us. I would be happy to review what offers we have to provide you today! Can you send us a direct message with your full name,
internet and tv
Hello I am looking to see what your price is for internet and cable tv with local channels as Starlink is in this area and is like 1/2 the price we pay now with comcast.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
internet and tv
Hello I am looking to see what your price is for internet and cable tv with local channels as Starlink is in this area and is like 1/2 the price we pay now with comcast.
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Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real compani
I received an email stating a secondary user changed my password. How do I tell if this is real or a scam
Suspicious activity on my account
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel account
User is dead canceled account in September. Billed for October and getting another bill. CANCEL ACCOUNT
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phg8 Thanks for reaching out to us for assistance with a line bury concern that has been taking a long time to get completed. I would be happy to look into why it hasn't been buried at this time, and work to get it buried where it should be if anythi
Excessively Long Open Work Order To Bury Cable
Tech identified faulty cable under street as source of internet connection issues in early June. Ran new cable across road temporarily. Utilities were marked soon after. Wire is still across road as November approaches. Live in northern US; snow not that far off. Followed up 4 times with Xfinity ove
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Greetings, @user_88a1if! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
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cancel services
Hello, I'd like to cancel my Xfinity internet service effective immediately. I've already switched providers. I'm currently under contract, so I need the early termination fee clearly itemized on my final bill for reimbursement from my new provider. Please confirm the cancellation date, early termin
Question