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why can't I get my email anymore.

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comcast.net email

want to log into my comcast.net email

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Getting charged for service at address that I deactivated

A few months ago I moved service to my new address, and have been getting charged fees and service at the address vacated? However, I can’t even pay the service because when I log in to my account it only pulls up the new address. I keep getting emails saying I’m super late on payments and it’s char

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As I said before: A Direct Message has been sent.

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Replace new cable before burying it

About 10 days ago a new cable was laid and I am awaiting its burial underground. However, it has been bitten through so it needs to be replaced before it is buried.

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NEVER SENT A FINAL BILL- account inactive at this point in collections

switched companies. Was never sent a final bill for phone pay off- now my account is inactive, going into collections. The statement provided by Xfinity does not have the correct information I need for my new company. I’ve called endless numbers, went to multiple stores. NO LUCK. Very frustrating mo

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@JarrodCary I appreciate you reaching out to us via Forums for assistance with this credit concern. I would be more than happy to look into this for you to see what we can do to get this resolved once and for all. Please send a direct message by clic

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$480 promotional credit confirmed by 4 reps (incl. a supervisor) — never applied

On May 9, 2026, I switched from Boost Mobile to Xfinity Mobile after being told by the agent who signed me up that my new line would be free for 12 months, tied to my existing Xfinity Internet plan, plus a $5/month port-in discount. That promise has never been reflected on my bill — I've been charge

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Hello, @grvlmercer! We are more than happy to help :) What seems to be going on with the website that's causing problems?

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Re: "Formal Complaint"

For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.

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E mail

Why cant I get into it

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$480 promotional credit confirmed by 4 reps (incl. a supervisor) — never applied

On May 9, 2026, I switched from Boost Mobile to Xfinity Mobile after being told by the agent who signed me up that my new line would be free for 12 months, tied to my existing Xfinity Internet plan, plus a $5/month port-in discount. That promise has never been reflected on my bill — I've been charge

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7

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Re: "Formal Complaint"

For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.

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I need help to get it rescheduled

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Technician appointment

I would like to set up an appointment to get a technician out to finish setting up my internet box.

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No, my scheduled appointment with a technician was canceled by accident

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Technician appointment

I would like to set up an appointment to get a technician out to finish setting up my internet box.

Question

Comments are blocked???

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Re: "Formal Complaint"

For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.

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You're very welcome, @user_j3rkcw! Have a wonderful rest of your day!

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Switching Gateways - how to handle Xfi2 pod?

I am terminating service with a gateway and Xfi2 pod. Starting new higher tier service with a new Gateway. How should I handle disconnecting and reconnecting Xfi pod? Does it need to be reset prior to disconnecting the old Gateway?

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Please help to get my appointment rebooked

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Technician appointment

I would like to set up an appointment to get a technician out to finish setting up my internet box.

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My appointment for a technician to troubleshoot my system was canceled by accident. I need help to get it rebooked!

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Technician appointment

I would like to set up an appointment to get a technician out to finish setting up my internet box.

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Need a phone number where I can speak to a human!

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Re: "Formal Complaint"

For my account the xfinity website is absolutely not working. I plan to file a formal complaint with the FCC as it appears the launch of the AI assistance was premature as the AI assistant is not working.

Question

I am so angry at Xfinity for pushing us to Yahoo. I just switched yesterday and I have embedded ads in email that I can't delete.  I had a full-page Xfinity ad to the right of my email.  To go ad free I have to pay Yahoo for that privilege

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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