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Right, but there are "experts" as well as official Employees on here saying otherwise.
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
Question
Only on my iPhone 14. I don't stream on any other device
Stream app keeps crashing
For the past week, the app keeps crashing at random times of the day. It makes me log back in sometimes up to 10 or 15 times a day. The first time I try to sign in it gives me something went wrong message. The second time is successful, but it may only last a half an hour before it kicks me out mid
Question
I am tying to get my transfer pin number from on line nut it's only giving me my account number
transfer your number or cancel this line
transfer [Edited: "Personal Information"] and supply transfer pin
Question
I am attempting to acces the email with both the mail app on iphone and xfinity, i tried on iphone at first and it said i needed the “IMAP” password associated with the account, it said online that it should be the account’s password but that is not
Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
Question
Hello user_uye363 thanks so much for bringing this issue to our attention! Have we tried uninstalling/reinstalling the Xfinity App, and when going through the App tabs, are you given any error messages?
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
Question
ERROR when trying to change payment method
I have an account that will cease to be active soon, and I'm trying to update the information on the website. Once I get to the "Add New Account" page, it tells me there's an error. FOR DAYS. Chrome and Edge. Cleared the cache. HOW DO I GET THIS DONE? It's impossible to call and talk to a person.
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Sign-In and Account Management
@user_x45zl8 does it freeze during commercials? Did you change the data setting from Automatic to Save?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Hey there, @StarrLight_! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with needing access to your emails. How are you attempting to access the email? Did you receive communi
Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
Question
Sorry for any confusion on that front in that case! We're definitely doing our best to make sure the move is easy for anyone wanting to take advantage of Yahoo specific email features and security, but nothing to worry about if you prefer our Xfinity
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
Question
Good afternoon user_stqdq9. We will be more than happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l
Notice of Dispute
I have tried many times to get an answer to my questions. I was also told I would receive a credit on my mobile account...can someone help? [Edited: "Personal Information"] Tue, Jan 13, 12:26 PM (3 days ago)to CALM_complaints, me, MikeWhen will get a response from you or do you ignore your customers
Question
No no no No it was not
Billing issue
I just called and keep being bounced around by your reps and it's very frustrating. I only pay with these cards ending in [Edited: Personal Information]. Rep was rude and told me I have not paid since October which I have the screenshot from the app that shows otherwise she is incorrect I paid every
Question
Hey there, @user_3acfdp, thanks for reaching out through Xfinity Forums regarding your account. Congrats on your Platinum tier! Yes, our Platinum tier does include Peacock Premium. Are you not showing that the offer is available at all?
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
Question
Thank you, see that's what I thought but there are people on here that think, and tell others, that they need to upgrade because comcast email is "shutting down"
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
Question
Thank you for trying and sharing, user_knybcb. Which Xfinity Gateway model are you using?
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
Question
Accepted Solution
Good day JPWildman2 👋 I can certainly understand the concern about making sure your comcast.net email address is secured, and we're here to help! To clarify for you, while not outright stated in our Yahoo Email Migration overview at xfinity.com/supp
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
Question
Good afternoon user_qt6czn. We would be happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this for
XfinityJon
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ERROR when trying to change payment method
I have an account that will cease to be active soon, and I'm trying to update the information on the website. Once I get to the "Add New Account" page, it tells me there's an error. FOR DAYS. Chrome and Edge. Cleared the cache. HOW DO I GET THIS DONE? It's impossible to call and talk to a person.
Question