Xfinity Community Forum

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No, I am using a different email

user_n4x1b4

replied

4 hours ago

to the conversation:

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No emails

I am not receiving emails to my comcast.net account

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Been a customer for three years and so glad I’m finally gone from these guys different billing prices for atleast five different months alone that I can think of terrible customer service instead of helping they try to sell u another plan and yes I fell victim to it before they want your money not y

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Customer Service

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Are the messages you are sending to your self from the same email? We will help figure all this out I assure you.

XfinityJorge

replied

4 hours ago

to the conversation:

0

U

No emails

I am not receiving emails to my comcast.net account

Question

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Internet Issues

I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1

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Your Home Network

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Better Business Bureau

I have filed a complaint with the BBB and plan on contacting other methods. Selling false promotions is not a great sales tactic I do not trust Xfinity anymore and I’ve been a customer for 8 years and of all the times now they want to pull some sneaky, fraud, scamming their customers. Originally cal

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Customer Service

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Hello, @user_xe9ibh. I appreciate you making us aware you're having trouble getting to a live agent. You've come to right place to getting your service issues or billing concerns addressed. How may I help you today?

XfinityRaul

commented

4 hours ago

to the conversation:

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Customer service support

In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price

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does my flex box need to be connected to my Denon receiver?

Does my Denon reciever need to be connected to my flex box?

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Flex

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I am signed in to my email on both my computer and mobile. I have not received any emails for 2 days. Even the emails i have sent to myself to test it.

user_n4x1b4

replied

4 hours ago

to the conversation:

0

U

No emails

I am not receiving emails to my comcast.net account

Question

U

Customer service support

In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price

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Customer Service

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user_n4x1b4 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. My team is here happy to work with you to make sure you are getting your emails. How are you attempting to access the emails? &

XfinityJorge

commented

5 hours ago

to the conversation:

0

6

U

No emails

I am not receiving emails to my comcast.net account

Question

I will hold out until the NFL season starts. But if no resolution by then, I'll look to move from xfinity. I've wanted to leave them for years but just too lazy.

dsomms

commented

5 hours ago

to the conversation:

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NFL network

DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo

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No emails

I am not receiving emails to my comcast.net account

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Accessibility

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@user_a0l7us Please visit this link to learn how to find your payment and bills for your mobile account https://www.xfinity.com/support/articles/xfinity-mobile-account-payments-statements.

XfinityRaul

replied

5 hours ago

to the conversation:

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Request for Billing Review and Collection Recall – Xfinity Mobile Account

Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically

Question

Hello @user_uyv5yr, thank you for your comment. Since it's been a few days, I wanted to follow up to see if you are still having issues with the channel Fox News.

XfinityMarshante

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5 hours ago

to the conversation:

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I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

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No, I can just find my internet bill but not the mobile one

user_a0l7us

replied

5 hours ago

to the conversation:

0

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Request for Billing Review and Collection Recall – Xfinity Mobile Account

Hello, I am writing regarding an Xfinity Mobile account that has recently been referred to collections. When we signed up for Xfinity 1 Gig Internet service, the sales representative informed us that we would receive a mobile line at no additional cost as part of the promotion. We were specifically

Question

user_hyo6ci Thanks for reaching out to us here on Forums for help with getting a tech out for repairs to a line that was recently cut. We can certainly help with getting a tech out to repair the line for you! Can you send us a direct message wi

XfinityEricB

commented

5 hours ago

to the conversation:

0

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County cut my cables outside no internet

Hello the county ,Dekalb county ga, cut so.e trees nearby my house and when I arrived home my cable line/coax from house and pole-was cut and down. Not sure if this is dangerous also I don't have any internet service. Can I get a repair call?

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Apple+

Why am I being charged on my credit card for appl+ when it's suppose to come with my xfimity stream service

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Xfinity Stream Website

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@user_v08yyi I'd tried this earlier to no avail, but clearing the history restored things to normal last night, and it's still working properly today.

Konkel2

replied

5 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

0

U

County cut my cables outside no internet

Hello the county ,Dekalb county ga, cut so.e trees nearby my house and when I arrived home my cable line/coax from house and pole-was cut and down. Not sure if this is dangerous also I don't have any internet service. Can I get a repair call?

Question

I will be happy to get your account pulled to check on the issue for you. Can you send me your name and address in a direct message please?

XfinityDuron

replied

5 hours ago

to the conversation:

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HULU Subscription

Why has my HULU Subscription been cancelled? I did not request to end my subscription

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