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That's nice, but MY issue is still unresolved. My issue is not like user_ktt35o's.
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Wi-Fi Connection
The Wi-Fi is out. Please help us get connected to it. We don’t know our password to get it
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Sign-In and Account Management
user_m53a87 Live support for NOW services is limited. Since NOW services are a prepaid service, they are not supported the same as most of our other services, and you do need to use the Xfinity assistant with the line I provided above for support. We
Unable to log in/ use the app/ talk to live agent
recently received my Xfinity NOW router last week, but I have been unable to use or set it up because I cannot access the Xfinity app. Whenever I try to log in, the app says that I am “not a customer” and that I am “not authorized to use the app,” even though I already received the equipment. Becaus
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Happy to hear this issue was resolved for you, @user_ktt35o. Let us know if you need anything else in the future. We are here to help!
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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xfinity support
I am looking to try to cut my xfinity bill down with my home service and tv. I still need the internet, but I got laid off and will have to make a choice to cancel tv all together unless there is a new package that I can get into
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Channels and Programming
Xfinity was able to resolve...somehow when I set up a second Google streamer in another room, I deactivated peacock. Wasnt east but it was resolved for me.
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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It is not my browser issue. I have tried different browsers and on different computers. Same result. I only have 1 xfinity login and only 1 peacock login. Can you escalate this to your backend team? I see in the forums that
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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missing 125 channels on Now streaming
This issue happened back a few months ago and it appears to be happening again. The 125 channels I get with my Now streaming service are missing from the guide. It only shows the free channels and some of those show blanks in some of the time slots.
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Xfinity Stream Website
user_dkkb2r I would be happy to take a look at your account to see about your last month's bill. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Cli
Worst Customer Service Experience
I recently obtained Xfinity Wi-Fi. It was not my first choice, but the only thing available in my condo. The customer service via phone calls and the app are atrocious. Nobody is aligned on processes or procedures. It took me six phone calls three and 3 to 4 Xfinity app requests to finally have to g
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Hello user_t3yl8z, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will do my best to help you. We will need some account information best kept private to try and find out what is going here. Ple
Paint and Flags in my backyard. No note left no commumication
I came home from work to see paint in my yard and orange flags. I was not notified that they would be coming. We just landscaped our yard and the paint runs straight through our garden. What is going on?
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How did you guys get it resolved? I ported over from Boost with my Motorola and I have the same unknown number on the esim. Just emergency calls work.
Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”
Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a
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user_jo9ub7 Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please k
NFL and Red Zone gone
Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t
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Hi, the same thing here, i´m need to post something first to be able to send a direct message.
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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@XfinityJeniece i had to increase my service from 500 to 1g for a 900 sq foot apartment with one person which added $25 to my bill monthly. It is not permitted by Xfinity to receive a extender or pro box to support internet I have because I am
Worst Customer Service Experience
I recently obtained Xfinity Wi-Fi. It was not my first choice, but the only thing available in my condo. The customer service via phone calls and the app are atrocious. Nobody is aligned on processes or procedures. It took me six phone calls three and 3 to 4 Xfinity app requests to finally have to g
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user_9t61y9 - I’m sorry you’re running into this, as this definitely isn’t the experience we want for you, but I’m glad you reached out so we can work through it together.To help us narrow things down, could you let me know wh
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Eligible To Update Your Equipment
The banner says I am "Eligible To Update Your Equipment (click on) UPDATE NOW" Typical X-Infinity. Nothing happens. It doesn't work. Then trying to select a Tag (below) and it's are just a long list of random items in no specific order, you know, like alphabetical, maybe? Sheesh.
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