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user_x5phi5 Great question, you specifically referenced the mobile line being turned off. So what I want to do most is gain access to the account in order to review the notations surrounding that interaction to gain a better idea of why the line was
1 year mobile line cancelled by xfinity,
Just spoke on the phone with Ahmad - supervisor mobile billing. Told him an agent mistakenly cancelled my mobile line (which was included for 1 year with my internet plan) then reactivated it minutes later. Well Ahmad review the notes from the xfinity agent that messed up. He told me when the line w
Question
Xfinity came out and changed the line from pole to house. Everything is working great now
Random disconnected.
Changed modem and router. Had 2 different techs come check my line. I get alot of error in the modem logs. SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM- Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM- Tons of these DS profile assignm
Question
@user_ngr6df Thanks for posting to the forum. For immediate situations it's always best to call in or use the live chat agents through the Xfinity Assistant. Have you been able to get a technician scheduled successfully?
Outage/line severed by contractor
My Contracter just severed both our residential and business Comcast lines. I need support. Please advise
Question
Most of their premises-facing techs are not trained in the more technical aspects of the system. But they are the ones who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in
Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB
I began having intermittent internet outages and noticed the downstream light flashing on my router. I logged into the amin website and noticed the event log had a ton of Code 21 MDD Timeouts, Event Type Code 1. The downstream channel power levels were normal, but I noticed the downstream OFDM Chann
Question
Damaged paving around outdoor utility access panel
I need to report damaged paving around an outdoor Xfinity utility access panel in Oakland. Please invite me to message Xfinity Support privately so I can share the exact location and photo and request field maintenance.
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Customer Service
Greetings, user_alqvwi! Thanks for reaching out with your recent billing issue after transferring services. We'd like to take a closer look into this for you. Rest assured, our team will do everything within our power to resolve this issue at hand. T
Xfinity Won’t Cancel My Service
I moved and transferred my service. A month later I get charged for two accounts. I call to understand why the transfer didn’t cancel both accounts. The rep assured me he cancelled the service at my previous house and refunded me for the month. I check a few days later and see there is no confirmati
Question
Before going into direct messages, can I ask what what is meant by "ensure your account is not negatively impacted by a change you did not request." The rest of my xfinity has been fine. The mobile line has been messed up since March. They've been mo
1 year mobile line cancelled by xfinity,
Just spoke on the phone with Ahmad - supervisor mobile billing. Told him an agent mistakenly cancelled my mobile line (which was included for 1 year with my internet plan) then reactivated it minutes later. Well Ahmad review the notes from the xfinity agent that messed up. He told me when the line w
Question
user_j9gepw Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
I am receiving what looks to be fraudulent text messages posing to be from comcast
I am getting text messages on my phone from a firm Harris and Harris saying they are trying to collect 212.76 on a debt I have for comcast equipment. Is this fraud? My account has no charges and no notices. Again the messages are all text message to my phone
Question
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Current box
My current box is an XG2v2-P, model PX022AN. I want to exchange it for a 4K-capable X1 box shipped to my home. Please confirm any shipping fees or monthly price changes.
Question
How do I go around the tier one call center, I already called them a while back and they sent a technician out to investigate. He said everything was fine, and after hooking up his equipment to the coax that was connected to my router everything was
Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB
I began having intermittent internet outages and noticed the downstream light flashing on my router. I logged into the amin website and noticed the event log had a ton of Code 21 MDD Timeouts, Event Type Code 1. The downstream channel power levels were normal, but I noticed the downstream OFDM Chann
Question
Contractors for Xfinity botching installations
I recently moved to a new construction townhome. Prior to receiving service they have to run cable from the terminal box at the end of my building through conduit that runs into my garage. The contractor they sent to run the cable (not an Xfinity employee) didn't come prepared with the right tools.
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Customer Service
Playback Issues 1001
Cannot use xfinity steam app. Have reset router and unintalled and reinstalled the app
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Xfinity Stream Website
@XfinityGabriel Thank you for your response. I visited an Xfinity store, and the staff there helped resolve the issue. Apparently, Xfinity’s records incorrectly showed that someone else had moved into my unit, which caused my service to be disconne
Internet Service Disconnect before Payment Due Data - Account Show Inactive
My Xfinity Internet service suddenly stopped working on October 9, 2026. I started my service on September 23, and my first bill is not due until October 18. However, my account shows “Disconnected,” and Xfinity Assistant says my account is no longer active. I did not request cancellation. I also ha
Question
Hey there user_kp7bge. Are you able to access any channels when you are out of the home? Or are you just not able to use the app at all, when off of your home wifi network?
Streaming while I’m not at my home Wi-Fi
I am having a hard time connecting on Xfinity stream. I am away from my home Wi-Fi.
Question
Good afternoon, user_xjjrdo! Thank you for bringing this to our attention. We understand where your XFINITY Mobile concern is coming from regarding the duplicate charge for your device payoff. We'd be happy to review the billing details further and h
Xfinity Mobile Billing Error: Double-Charged for Device Payoff on Closed Account
Hello Xfinity Support Team, I need assistance from a corporate billing specialist to resolve a clear double-charging issue regarding a device payoff on my closed Xfinity Mobile account. Standard phone support has been unable to correct this. Here is the exact timeline and math of the issue: Aug 20 –
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Contractors for Xfinity botching installations
I recently moved to a new construction townhome. Prior to receiving service they have to run cable from the terminal box at the end of my building through conduit that runs into my garage. The contractor they sent to run the cable (not an Xfinity employee) didn't come prepared with the right tools.
Question