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Shipping Issue
Hi! Who can help me resolve a shipping issue that has been unresolved for several weeks. I ordered a new phone for my son’s birthday; he’s 16 and using an old phone that desperately needs to be replaced. The order was place on 4/1. On 4/4, FedEx attempted to deliver an empty box (it contained a ship
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Devices
Hey there @user_oe2rjq thank you for bringing this to our attention. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (
XFinity Truck Parking in Residential Area
This Xfinity truck is being illegally parked in a residential neighborhood regularly since early winter. The driver parks the commercial vehicle just a couple of feet away from a driveway and near alley creating a dangerous visibility situation.
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user_b9qyyo Thank you for reaching out about your property damage concern. Have you contacted us previously to have a property damage claim ticket opened?
Damage claim from recent service done.
Techs came out to run a new line under ground. Nothing was scheduled and no notification the work was going to be completed. They ran the line fine. However, when they blew the concrete up. To run the line under the sidewalk. They blew it far too much. Now the concrete is 1 to 1 1/2 inches higher th
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We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????
STREAMING SHOWS WITH CONSTANT FREEZING
Since changing to Xfinity streaming, while watching movies on Disney, Hulu, etc. there are frequent pauses or "loss of internet connection” notices. I have the fastest internet speed Xfinity offers (932.9 and 39.2 Mb/s), a HP Envoy TE01-5364 desktop computer with Windows 11, Nighthawk Model #CAX30 r
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user_ih3824 Good day, and thank you for reaching out to our Xfinity Forums! I can definitely see the concern, and the urgency. I'd be delighted to assist you in getting a ticket issued for repair. To begin, please send a Direct Message with your name
Wires exposed
Hi. We have the cover missing . The wires are exposed to rain and trip hazard. We need a team to come ASAP at [Edited: "Personal Information"]
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Hi there, @user_1kxevk. Thanks for reaching out to us here on the Community Forum. With the -$10 a month autopay discount, the requirement is linking a bank account. At this time, a debit card being used will not provide the discount. You can find mo
$10 Discount for Automatic Payments [Edited]
When I subscribed, I was told that I would receive a $10 discount if I set up automatic payments with my debit card. I set up AutoPay, but I do not see the $10 discount on my bill. Could you please check my account and let me know why the discount was not applied? If there is any additional step I n
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Hello user_2f6h4w! I'm happy that you reached out to us here on our Xfinity Forums for help with the missing channels. I'm wondering if the order was completed early causing the change to happen prematurely. I know how disappointing it can be when we
Service change
We changed our service to drop premium channels STARTING MAY 9 and premium channels already gone
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A real person to talk too
I have an issue with my billing and I have questions about returning the phone
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Xfinity Stream Website
Forgot email password
Need to get a new password for one of my email accounts
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Sign-In and Account Management
user_lybuwx Hello, and thank you for reaching out to our Xfinity Forums Team for assistance in paying your bill. I'm happy to help you get this ironed out this morning. Before we begin, can you please share any troubleshooting steps you have already
pay a bill
why cant i pay a bill on line. i have paid bills in the past with my user name and password, but now im not able to get to the bill section to pay my bill whats up
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Hello, @user_b6tf38. We understand how important this content is, and we hear you. Thanks for your continued loyalty!
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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user_710u18, Thanks for reaching out. I can understand how you feel, and I hear the frustration clearly as a customer myself. When programming you expect disappears and the situation drags on, it’s natural to feel fed up, especially when it fee
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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Wires exposed
Hi. We have the cover missing . The wires are exposed to rain and trip hazard. We need a team to come ASAP at [Edited: "Personal Information"]
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Customer Service
I hope this problem you have with scripps will be resolved soon, we don't want to have to purchase something just to get channels we are already paying for?????
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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This “standoff” has zero to do with customer service and everything to do with greed. Comcast/Xfinity wants us to get an updated router. I think we need to update our provider. This has gone on too long. As of today, we’re looking.
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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We feel the same. This has gone on long enough and has zero to do with customers and all to do with greed.
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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user_5sybfu our team can help with credits! Are you able to share more details about why the credit is needed? Is it due to a higher bill than expected, service being offline, or a specific charge?
XfinityJosephA
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Refund
Just want to know who to contact to get credit issued to my new account
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