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The workaround mentioned elsewhere in this thread is to use the Chrome browser and set up a shortcut. It works for me.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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delivered to wrong address
Hello, my equipment was delivered to the wrong address and the chat assistant cannot help with that issue, how can I get in touch with a real person to solve this?
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Customer Service
Cancel internet without a call
I want to cancel Xfinity internet. I will not call or visit a store. Please process it in a private message and reply with the confirmation number and last bill date. I have no leased equipment.
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Billing
Thank you, @user_jw191d, for stopping in and making a new post for help with your reception issues. That is not what you should expect, and we appreciate the chance to help. First, since this is impacting more than one channel, have you checked
picture continues to freeze
Watching live TV and the picture continues to freeze for a few seconds. This has happened in the past but it horrible today on many channels. Sometimes the picture continues but the audio stops for 30-60 seconds making watcher completely miss out on what is happening in the show being watched.
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@user_gt2bx8 Thank you for sharing that information/solution on this thread! We appreciate you taking the time to do that, and glad to hear this has been resolved for you.
Disney Plus Bundle Not Activating
I am at a loss. I upgraded my xfinity plan on APRIL 1 this year meaning it has now been over a month since I changed my plan to the gig speed with peacock and disney/hulu bundle included. No matter what I do, the Disney/Hulu bundle will not activate. Every single time I click the activate button, I
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I placed an order for internet and I stated I never had xfinity before. Why was I told to self install?
order placed
I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa
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picture continues to freeze
Watching live TV and the picture continues to freeze for a few seconds. This has happened in the past but it horrible today on many channels. Sometimes the picture continues but the audio stops for 30-60 seconds making watcher completely miss out on what is happening in the show being watched.
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Channels and Programming
UNCNU - Thank you for choosing Xfinity and for joining us here on the Forums. We appreciate you reaching out about the emails you've been receiving. To better understand what's happening, did you recently make any changes that would make you eligible
Email from xfinity re peacock
every 6 weeks or so I get an email telling me to activate my peacock subscription. however, I've had peacock through xfinity since it first became available and it's always on my bill as a service I have. is this just a generic email that goes out to everyone or does xfinity not think I have peacock
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@user_gih3tr Thanks for posting. Migrating the email is a permanent action.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_8i20xw Thank you for sharing your experience and allowing us to hear your concerns. I understand how important the internet is to your home and work. If you would like to give us one more opportunity to help, I would be more than happy to assi
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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iPad scam
I am also a victim of the IPad scam. I was told it was an amazing promotion that would lower my monthly bill. There was never any mention of a mobile line charge. My bill is higher than when I initially called. I didn’t even need the Ipad, but was told I should take it because it was such an amazing
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Devices
Okay, we are happy to look further into that issue for you from here. I would need you to send that direct message with the full name and complete address for the service.
Dispute on a $1039.89 charge for international (Canada) data roaming on ipad
Aug 24, 2026 - My family and I live in Seattle area. We travel regulary to Vancouver BC. Two months ago, all of our mobile lines were T-Mobile. Never had issue with them. We went to the store at Bonney Lake, WA to upgrade our internet speed. The assistant manager Hassan convinced us to switch our ce
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My wifi drops and nobody can help me
I have had this internet provider for almost 2 months and this entire time I've had constant wifi issues. For some reason I cant get the proper help to solve this issue. Any time I try to call in or use AI assistants it's the same runaround. They tell me "turn it on turn it off". "Is it working now?
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Your Home Network
I have been a customer of Xfinity for over 25 years . I pay alot money monthly for cable and Internet . While the customer service has never been great , what Ive experienced in the last 5 months is unacceptable and the worst part is you can’t reach
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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Thank you for your comment, user_639bee. Which channel are you having issues with? What troubleshooting steps have you tried so far?
MLB Extra Innings screen and and Audio Freezes
I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go
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@user_7jts2c Thanks for letting us know. Are there any error codes or messages on the screens for those channels?
PBS Unavailable
My PBS channels won't load on my main TV (xfinity box). All other channels do and PBS loads on Firestick tv.
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user_5cacbx My team can help you with your account concerns, and it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In th
XfinityShawn
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Cancel internet without a call
I want to cancel Xfinity internet. I will not call or visit a store. Please process it in a private message and reply with the confirmation number and last bill date. I have no leased equipment.
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