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@XfinityVianney Yes, I’m the primary user. My phone number and email are also set as primary and verified All my information is correct
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
Update: I received notification that the ticket was closed without resolution. I called back and spent two hours on the phone. A supervisor told me we needed to go back to the store, again. My husband will visit the Bedford, NH store tomorrow morning
Xfinity Mobile False Advertisement
I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the
Question
mrplbread, thank you for reaching out and creating a new post. I see you are an existing customer attempting to place an order online. However, you get to a roadblock upon the verification page. If you are an existing customer, it may depend on your
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
Question
opjose, thank you for sharing that. The domain of that email does not end with xfinity or comcast. That is not a legit email. I would delete that. I am very glad you caught it ahead of time. Always review the sender's email domain to ensure its legit
What does the Yahoo Migration e-mail look like? Is this site a scam?
What does the Yahoo migration message look like? I received an e-mail that has an imbedded link to [Edited: "Possible malicious link"] which looks suspicious to me. Could someone confirm that this is not a valid message? Thank you
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Good evening user_q5fgvc. I would be happy to assist you, if you did want to review the options we do have, or if you need to make any changes. Please let me know.
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
Question
Verification issue
Hi, I’m trying to place an order for Xfinity Internet, but I keep getting stuck on the identity verification page. After I enter my date of birth, it says: “Unable to verify your identity. Check your details and try again.” The information I entered is correct, but the system still won’t let me cont
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Sign-In and Account Management
Xfinity should provide all customers with an antenna and install it so we can get aABC
Detroit Pistons Playoff Game
Because of the WXYZ debacle, I cannot watch the Detroit Piston Playoff Game tomorrow. That's just not right!
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How can I activate direct messaging to Xfinity Support
How can I activate direct messaging to Xfinity Support
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Customer Service
do i need to update my email now or elase i will lose all content? probably a scam? Can't say for sure without knowing more, but "Update" emails that have any sort of "click here or lose your access" demand are almost always scams. Do not click! I
email update
do i need to update my email now or elase i will lose all content? probably a scam?
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Bankruptcy
Hello , I filled chapter 7 bankruptcy and I keep on getting the run around. Can you please give me a name of a person that I can talk to in this department I’m getting nowhere with your customer service representatives. There useless I hope you know giving me the runaround is in direct violation of
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Network
Basically I was told I can’t get a lower price, that’s only an option for new customers. Xfinity is over priced and goes down way too much, will be switching to Race fiber optic as soon as it’s in our area this summer.
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
Question
@user_d09a1x Thanks for reaching out to us regarding your new service. I would be more than happy to assist you today. Did you receive any confirmation emails that your order was processed?
Recent chat
I was connected to an XF chat person who was helping me to set up my account at my new address and can't locate the chat or the consent form he sent me.
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Fyi the "executive" never returned my calls. There is no difference between xfinity and insurance companies. All criminals
Trick to Remove Premium Channels
Confirmation [Edited: "Personal Information"]. I was promised to lower my bill to $255.59 and keep all of my premium channels with a 5 year pricing deal so I agreed. The replacement lied to me. All of my premium channels were removed. I have the chat log of this deception and demand what I was promi
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Same turn off closed cap on oeacock
Peacock
I have closed caption turned off everywhere and yet closed caption will not leave Peacock. It is so frustrating. Xfinity has gotten so bad lately
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porting out
porting out of xfinity mobile. new carrier says they are waiting on xfintiy to transfer existing number to them adn xfinity said everything is good on thier end. xfinity has already cancelled my service so phone no longer has data
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Network
Recent chat
I was connected to an XF chat person who was helping me to set up my account at my new address and can't locate the chat or the consent form he sent me.
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Sign-In and Account Management
I would be more than happy to assist you with getting a request opened to have your line buried. To help me open a ticket, please send a Direct Message to "Xfinity Support" with your full name and service address to get started @user_k0cik2.
Xfinity Support - Bury Cable Line
I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the g
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@user_064p16 While we can certainly understand your desire to receive assistance, we ask that you post your questions or concerns in our public forum and remain patient for a response. This would mean to be as specific as you can without sharing any
XfinityLinda
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4 hours ago
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How can I activate direct messaging to Xfinity Support
How can I activate direct messaging to Xfinity Support
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