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Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
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Smart watch promo code
Hi Xfinity Support, I am reaching out regarding a $300 off a smartwatch Xfinity Reward that I claimed but never used. My rewards dashboard currently shows the reward as 'Redeemed,' but it actually just expired without being applied to a purchase. Could you please escalate this to a Tier 2 agent or a
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Devices
Thank you for allowing us to get this resolved and get those lines raised for you @user_87ajy4. In the future if you need any additional help please feel free to create a new post!
Lowe wires
The main distribution wires running pole to pole are low in my yard. They need to be tightened up or raised
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WiFi
My gateway is online and broadcasting Wi-Fi, but connected.xfinity.com says ‘Your Xfinity Internet service is not active.’ I have been paying for service. I need to know why my Internet service was deactivated and what my recent payments were applied to.
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Your Home Network
Thank you for reaching out to our team here about that service order. I will be happy to check out the options we have to get that removed. In order for me to do that I will have to ask you to send me a direct message with the full name and complete
Special Request Workorder cancellation needed (Bury cable line)
I called xfinity customer service to cancel a bury cable service request but they said they could not cancel it. I had only about 3 feet of the existing cable exposed above the ground in my front yard and i just trenched it myself and buried the exposed cable. The work order I think has already went
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change plan to slower speed
please direct me to someone who can change my plan, or I will have to cancel.
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Customer Service
Thank you for your interest in our GigX10 service, jsheng. We'd be happy to help with your request. I see you already sent your information privately. I'll meet you there shortly. Please be reminded that sending unsolicited Direct Messages to
Gigabit X10 10 Gbps Fiber Serviceability Request
I would like to request a Gigabit X10 serviceability review and site survey for my residential address. I am interested specifically in Xfinity Gigabit X10 symmetrical fiber-to-the-home service (up to 10 Gbps download and 10 Gbps upload), not the standard DOCSIS or X-Class 2 Gig service. Please subm
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@davidmccreary60 My team can further help you today as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, t
Looking to get WiFi Pro Extender battery.
Ordered and received the WiFi pro extender but need the back up battery. There was no option to order it when ordering the pro extender. Kind of defeats the purpose if you need to beg for the battery after purchase. I understand it’s $60.
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Gigabit X10 10 Gbps Fiber Serviceability Request
I would like to request a Gigabit X10 serviceability review and site survey for my residential address. I am interested specifically in Xfinity Gigabit X10 symmetrical fiber-to-the-home service (up to 10 Gbps download and 10 Gbps upload), not the standard DOCSIS or X-Class 2 Gig service. Please subm
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Customer Service
Thank you very much for the update on that email issue. If you run into any other issues feel free to reach out here.
Is SMPT outgoing server down or having issues?
The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as
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Movies! channel
What happened to our Movies! channel? It was gone today without explanation, which doesn't seem like good customer service...
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Channels and Programming
user_kue7dn. Thank you for reaching out, and I completely understand your concern regarding the recent increase in your bill. We'd be happy to review your account and check for any current promotional offers that may be available. Could you please se
Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
Question
Special Request Workorder cancellation needed (Bury cable line)
I called xfinity customer service to cancel a bury cable service request but they said they could not cancel it. I had only about 3 feet of the existing cable exposed above the ground in my front yard and i just trenched it myself and buried the exposed cable. The work order I think has already went
Question
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Customer Service
Looking to get WiFi Pro Extender battery.
Ordered and received the WiFi pro extender but need the back up battery. There was no option to order it when ordering the pro extender. Kind of defeats the purpose if you need to beg for the battery after purchase. I understand it’s $60.
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Your Home Network
Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
Question
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Billing
Urgent Escalation – Internet Outage Affecting Work From Home
Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe
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Your Home Network
No the signal is terrible everywhere constantly dropping to 4g or worse then popping up to 6e then being offline because the signal is so weak. As I said, this issue started the end of July and there has been no improvement
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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Hi there user_bnsx88, thanks for reaching out here on the community forums! I truly apologize, you're 100% correct, and your internet promotion does not at all require you to sign up for an Xfinity Mobile account to qualify. We'll want to investigate
Xfinity store branded partner lied and said I needed to sign up for a mobile line if I wanted internet 5 year price guarantee
A couple weeks ago I signed up online for xfinity internet and was given the 5 year price guarantee of $50 for 1g internet. When picking up the equipment at the store, I was told I actually needed to sign up for a mobile line and agree to $5 monthly payments on a phone to qualify for that discount.
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Hello, and I'm sorry to hear you're without service after recently porting your number. You can follow this link to activate your eSIM and follow the section to recover a deleted eSIM: What do I do if my electronic SIM (eSIM) or physical SIM (pSIM) c
XfinityCarolyn
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Live agent
I accidentally deleted my esim.i ported my no.to xfinity 2 days ago and now have no cellular service. I need a new esim provisioned please connect me to a live xfinity agent
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