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[Edited: "Personal Information"] 12:56 PM (2 hours ago) to Xfinity I am so pissed off, You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak with a pers
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Customer Service
See the "var productName=" statement below, that is flagged as invalid Javascript. This looks like a coding error to me, that is preventing the toggle from being displayed. var brandName = "Xfinity"; var productName
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@user_k0x9x9 - Wonderful! So glad we could help :) Thanks for circling back around to let us know. And don't forget, if any other questions or concerns arise, your fastest way to support is by creating your own post, but we'll always do our best to s
Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
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Howdy user_wybx5p, and happy Saturday 👋 With all the storms going on, I definitely understand how important it is to have that backup battery for your phone running, so I appreciate you bringing this to us in our community! If the Xfinity app indica
Battery backup not found
The Xfinity app is saying that my battery backup is not found. There is a white blinking light on the battery back up
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Bruce, thank you for the detailed explanation! I will move the power supply (AD48-1500500DU) to the garage and plug it into the "Power In 15Vdc/500 MA" port. I just need another coaxial cable but there is an outlet right below the box. Thank you agai
drop amplifier relocation
Hi, I believe I have a drop amplifier in a bedroom where I do not want it. Without it, the internet does not work. My neighbor has one, but his is plugged into his box in the garage. I want to know what port I can plug the drop amplifier into in the garage junction bar. The options are: Out 3, Out 4
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user_1aye4g, Awesome! While we have you, and if you have time, would you like us to do a quick account review to make sure that your services are meeting your household needs?
Router won’t connect to internet after service transfer
I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo
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All fixed, thank you!
Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
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Hello @user_o5nij2 Sorry to hear you are not receiving emails currently. How do you access our email? Are you going through our webmail site https://www.xfinity.com/email or are you using a 3rd party app? Are you getting any error messages or are the
Can receive emails but not send emails
I can receive emails with my comcast.net email but cannot send emails. All info is correct, I have compared to my family to ensure everything is accurate. My password is certainly correct as I have reset it just for this issue. The error message is “Cannot send mail” “The connection to the outgoing
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Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
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Billing
@user_6dbbb3 Thanks for contacting us through our forum. This is a great place for help with service, stopping it, or restarting it after trying a service that shares the connection with the neighboring homes. Send us a direct message with your full
Service Cancellation Without Calling Xfinity Support
I have been a Comcast/Xfinity customer for 19 years, and have had quite a few issues over the past few years, so I have switched to Verizon Fios. I do not want/need any offers or "solutions" to keep me as a customer. All I want is to cancel my service. Thanks you.
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I can no longer connect to my network's "xfinitywifi"
Hello all. Prior to the start of the year, I have been able to connect and use My gateway's included "xfinitywifi" network. But since the start of the year I haven't been able to connect to at all. Through some searching I found this Reddit thread where one reply mentions a toggle within the admin p
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Your Home Network
This was it! I feel silly now. There was another coax port. Thanks!
Router won’t connect to internet after service transfer
I transferred service between two different units in the same apartment complex. My internet disconnected this morning in the former apartment, but when I set the router up in the new apartment, it just blinks orange. I’ve tried unplugging the power and coax and plugging it back in and nothing is wo
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Xfinity stream purchased movies missing
We have moved and no longer use Xfinity. For a while we were able to access purchased content through the app. I just logged in again and now am showing no purchased content. Who can I speak to about restoring content.
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Xfinity Stream Website
Battery backup not found
The Xfinity app is saying that my battery backup is not found. There is a white blinking light on the battery back up
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Customer Service
Hey looks like you sent your personal information publically rather than a direct message. Please follow the steps below to message us privately. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direc
Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
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ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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Channels and Programming
Yes, DuckDuckGo, Chrome and Brave, and have cleared all browser metadata, no change.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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My email is toughly messed up! If I use the cursor to delete or add a letter, it links the entire word or sentence. Apple says its not a hardware issue but either Yahoo or Comcast
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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bschenbaum, Hi there! Thanks for reaching out. I can understand the importance of being able to cancel a tech appointment as easily as possible, as a customer myself. You've reached the right spot. Over social media, we are a team of experts dedicate
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Cancel appointment
I need to cancel a tach appointment
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