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Netflix
I pay for Netflix thru Xfinity but can’t log in. When I go to apps through xfinity on my TV, it says there are none
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Customer Service
Please clean up cones
Please clean up your cones at the corner of Crestline Rd and Woodthrush Way, they've been there for months! Thanks, Mark
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Customer Service
@user_lio7io Thanks for reaching out to us regarding your missing channels and credit. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. We are not issuing credits at this time. If a ne
Local channel removed
What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una
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user_f5sooo, I know this was a big change. We'll be sure to provide more details, news, or updates if anything changes.
Scripps
I'd like to file a complaint regarding Scripps not renewing their contract with Comcast/Xfinity. It's not right that I have to subscribe to another streaming program to be able to watch ABC -Tampa, FL. I pay a total of $76.50 a month just for the Choice TV with Broadcast fees and additional fee for
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Hey @Eg-Zach-ly. Our product owners have informed us that the XER10 is an Ethernet Router, as such, there are no plans to support bridge mode for this device.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Good evening user_fq3oq0 👋 I know exactly how frustrating it is to be dealing with an inconsistent connection, so I appreciate you dropping by our community forum for us to help! Our prepaid NOW Internet service accounts receive a special type of h
Complete Xfinity support failure.
My internet keeps dropping and after several calls (which the chat bots said there was a problem but was resolved) the problem is still ongoing. I managed to get a tech out to my house and by chance the problem occurred while he was here. He diagnosed it as a bad modem but said he was unable to repl
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It is the correct process to have the van technicians out to address this, @user_nx8ax2. If construction is needed that does go through a process with financing and permitting and can take some time. That could be what the technician was referring to
EMI/RFI Injected On Cable Limiting Bit Rate
Not sure how to fix this. Xfinity refuses to repair. Old DOCSIS 3.0 line amp in pedestal, kluged to pass an OFDM channel over miles of 25 to 40 year old cable buried in swampy conditions. Line amp diplexer has drifted so the guard band knee starts at 38 MHz, buried in noise by the 40.4 MHz center fr
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We can certainly help ship one if you’d prefer that instead of going to the store @user_2q822k. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: • Click "S
Refurbished Modem
I received a modem today. It is definitely in poor condition. Scratches all over the unit, grime in the crevasses.
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My apologies, please use the instructions below: Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell
Awful customer service
I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy inter
Question
@liliwings I apologize as I do not see a DM here from you, please make sure to follow the instructions below to DM us. Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Message" icon (squar
Looking for help with backup battery modem for landline.
Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years. When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the mode
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How do I send a DM..instructions please
Awful customer service
I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy inter
Question
I've already received Xfinity Support. 3 Van techs who couldn't prove a problem on my side of the demarc, and one line tech that admitted he was aware of the pedestal problems I saw and said he couldn't fix the aged line amp. Only fix is to wa
EMI/RFI Injected On Cable Limiting Bit Rate
Not sure how to fix this. Xfinity refuses to repair. Old DOCSIS 3.0 line amp in pedestal, kluged to pass an OFDM channel over miles of 25 to 40 year old cable buried in swampy conditions. Line amp diplexer has drifted so the guard band knee starts at 38 MHz, buried in noise by the 40.4 MHz center fr
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Accepted Solution
So far I have made over a dozen different calls on this issue over several weeks and have spent more than 8 hours on the phone with bots and techs, and also went to an Xfinity store. No can nor is willing to resolve this issue. This is an incredibly
Complete Xfinity support failure.
My internet keeps dropping and after several calls (which the chat bots said there was a problem but was resolved) the problem is still ongoing. I managed to get a tech out to my house and by chance the problem occurred while he was here. He diagnosed it as a bad modem but said he was unable to repl
Question
Same here I cannot watch my shows 😫 on 5. Do we get reimbursed?
Local channel removed
What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una
Question
Having same issues. Purhased 2 days ago and it just keeps looping and error messages. SUPER frustrated. Tried restarting, clearing cache, no luck.
Paramount plus issues
Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it
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Hello user_zl8zng, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am sad to hear about the experience you had, and I want to help. Did you get assistance?
Empty promise or useless departments?
I tried to set up my modem for over an hour with the help of an agent in a digital chat. Mind you, I have set up previous modems from other companies so I know how to do this. They claimed it was an issue on their side and will send a tech out to fix it. I then get a call, on Easter Sunday, about tr
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Yes a new one would be very much appreciated.
Refurbished Modem
I received a modem today. It is definitely in poor condition. Scratches all over the unit, grime in the crevasses.
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@user_520kkh We’re sorry to hear this has been your experience. Billing credits typically appear within 1–2 billing cycles. We’d be happy to review this with you. Please send us a direct message with your full name and service addre
Trade in issue
Customer service keeps lying about resolving my tradin credit issue. How do I cancel this account and get my old phone back? What value is there in lying to your customers?
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Good evening user_5kr4cs. I would be more than happy to look into this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
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Recurring, unresolved issue
I can’t connect to my cable service. Xfinity techs have come out on 3 separate occasions and have gotten it working, only to have it fail a few days (or hours) later. I’ve had techs on 3/8, 3/20, and today 4/7. I’m a long time customer. Joe do I get this resolved?
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