Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.1K)
You're more than welcome! Thanks again for being a part of our Xfinity Community Forum @user_1m3p1m! If you have any new concerns, don't hesitate to create a new post, we'll be more than happy to help! Have a wonderful rest of your evening!
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
Question
Thank you for confirming your login with Xfinity is working, @user_33jcqi I know most times at home, Xfinity has a special login for MAX so I don't have to use my username and password. For times it doesn't auto-log you in, you need a MAX account. Th
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
No but thank you for asking.
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
Question
Good evening @user_vf857y, and thank you for reaching out on our Community Forums—we appreciate you contacting us. I’m sorry to hear that you suddenly lost access to your HD channels, and we appreciate you already trying a system refresh.
Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
Question
yes. i’m using the primary xfinity id
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe
As a long time customer I am incensed that I couldnt view GAME 7 of the NBA playoffs.Stop this [Edited]. Return ABC to the airwaves now.
As a long time customer, I am incensed that I couldn't view GAME 7 of the NBA playoffs Detroit vs Orlando) Stop this [Edited: "Profanity"] now.Return ABC to the airwaves now
Question
@user_q5fgvc I would be more than happy to check your account for any additional offers. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
Question
@user_1m3p1m We are still in active discussions to reach a fair deal and bring these channels back. We certainly don’t want this to be a permanent change, and we’re working hard to resolve it. Aside from there, was there anything else we
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
Question
Ineligible for device payment plan despite 800 credit score, 6 months of on-time payments.
I am recently trying to upgrade mine and my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed Xfinity payments so not sure what the deal is.
Question
•
Plan
In order to sign up for HBO Max, only the primary Xfinity ID can be used. Secondary Xfinity IDs such as the Manager, Viewer, and more cannot be accepted. Can you verify that you are attempting to sign in with the primary Xfinity ID associated with th
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
I did that already and was told there are no options to lower my bill by an official Xfinity employee.
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
Question
Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
Question
•
Your Home Network
Also, when I reviewed my emails, I realized the date I talked with "Cherry" who had me order the new "free" phone, was not last December. It was 10/9/25. She sent the phone in a package; however, because I did not feel comfortable activating it over
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
Question
i can sign in with my xfinity credentials into hbo but Max.com does not recognize my entitlement when signing in
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
Finally got.my Peacock to activate after paying for it for the last 6 weeks and now having the same CC issue.please fix and credit my account for CC makes it impossible to watch Peacock.
user_txan1l
commented
10 hours ago
to the conversation:
0
0
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question