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Activation issues
I plugged in the modem and attached it to the cable line already in the house. The modem is blinking a yellow/red light
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Your Home Network
Thank you for confirming that you tried that. We appreciate you taking the time to work through these troubleshooting steps @user_ynbsxd. Have you also tried clearing the cache and data for the Voicemail app in your Android device settings? &
VOICE MAIL NOT WORKING
I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X
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Hello? PLEASE RESPOND!!! I will contact the FCC by tomorrow if this isn't finally resolved. Thank you.
wanting to transfer my phone from Xfinity to Verizon
I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back
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Entire neighborhood outage all week
My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer th
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Your Home Network
Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?
Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t
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X1
Thank you for the clarification, we would not require any photos of that to assist you with any request from here. If you would like us to submit a request to have that removed we can escalate that from here. In order to help with that request you wo
Old comcast box on house that I moved in I need removed.
Hello, if there is an old comcast box attached to the house that i Just moved into and it’s no longer being used am I able to have it removed? Do I have to pay for it?
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@EG Thank you! @user_6y2tdi We'll gladly assist with getting your appointment scheduled, and stay with you until it your appointment date. After, we'll follow up to see how things went. We'll need your name and address in a Direct Message to help.
Corporate needs to be contacted!
Xfinity customer service has took a complete wrong turn. Xfinity does not care as a company to help its customers out. There is no way to get to anyone that matters. They block us of any means of getting ahold of anyone. Now that they have their AI service in place we as customers have been clean sl
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I'm a diamond member and cannot access peacock too. It says I'm ineligible. I haven't had a Peacock sub before either.
Peacock
Hi team, whenever I try to activate my peacock subscription it says it's connected to another email but I don't use another email. I can't find my account in peacock either because it requires proof of billing which I don't have because I've only used it with xfinity. Can we help get it unconnected
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I’ve done all of that and here we are three weeks later and no one has contacted me yet
How to contact for property damage claim
Recently comcast ran a cable from the junction box in my neighbors yard, under my driveway, through my yard to my neighbors house. In doing so they left a lot of damage to the driveway, yard and cut the sprinkler line if several spots. I am not able to reach a human through the chat or phone to get
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@user_67dc9e My emails are not coming through [Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email address like Outlook,Thu
Emails not coming through [Edited]
My emails are not coming through [Title Edited: "Personal Information"]
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I meant to write locked. Not blocked.
Diamond member free Peacock Premium not working
I am a diamond member and I've had free Peacock Premium until a few days ago when all the shows I watch became blocked. I tried activating Peacock through the xfinity website but I keep getting the following message "Sorry, we can’t activate your subscription. Your Xfinity account is already linked
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Diamond member free Peacock Premium not working
I am a diamond member and I've had free Peacock Premium until a few days ago when all the shows I watch became blocked. I tried activating Peacock through the xfinity website but I keep getting the following message "Sorry, we can’t activate your subscription. Your Xfinity account is already linked
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Customer Service
Phone pay off program
Do xfinity pay off the devise payments in Verizon ? I have gone through their forums and I see a lot of people complaining about they got scammed by xfinity not paying. I wonder anyone got paid for the phone. I wanted to see if this really work or not. If not going to work, I am going to stick with
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Devices
@user_d0f971 how do I sign in to my new upgraded email [Title Edited: "Personal Information"] If you have migrated to Yahoo! Mail you sign in here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
Sign into new email [Edited]
how do I sign in to my new upgraded email [Title Edited: "Personal Information"]
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@user_9yaxzn Thanks for adding a post to the forum. If there are no other outlets or cables in the home, the one you see will be used for the modem. Connect to it, and follow the steps on this page https://www.xfinity.com/activate.
XfinityBenny
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Coaxial cable but no plug
Hi! I moved into a new apartment, and it has a coaxial cable coming out from the wall but no outlet to plug a coaxial cable into. How can I install my wifi? Thanks!
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