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I can't access amazon prime this evening
When I say "Amazon Prime" I get a message that says "Sorry, something went wrong Try again soon"
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X1
Address incorrectly labeled as a business
I have an address that is classified as a business but needs to be reclassified as residential.
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Customer Service
@uncledark In that last image where you have entered your password and then it brings up the image that says, "Uh oh..." did you try to put your password in there as well? I can't really tell from the image. BUT at least you can
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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Netgear CM3000 Nightmare
Last week my network went from 1.2 gig down to 0.1 meg. After trying everything, I reluctantly called Comcast support. First thing they said was "I can't see your modem from my end". This seemed ridiculous, since I was able to use the internet, albeit very slowly. I had an external Comcast IP addres
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Your Home Network
request a specific local number if possible
I would like to add a new line for my business to my account and want to see if a specific number is available? Would like to confirm if that is possible. A previous post said yes but the instruction to match up with the current layout on the web. Thanks
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Plan
Thank you for reaching back out here. Did you send us that direct message with your full name and complete address?
Unlink peacock
Xfinity acct closed down but peacock acct shows it is still linked. Customer support for both say it's needing unlinked from the other. Continue to send me in circles
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Internet speed still not satisfactory: approx 300 mbps vs 1300
Formal Complaint
I am very dissatisfied with Xfinity in resolving an issue with my internet service. After waiting 10 days I had 2 service calls today to resolve an internet issue and received a text indicating all work was complete; the issue was not resolved. I called customer service to report the issue was not r
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@XfinityRay Yes, please check on the construction ticket. I followed you, with hope that makes DM's possible.
move utility pole
We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.
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Crickets from xfinity
Unlink peacock
Xfinity acct closed down but peacock acct shows it is still linked. Customer support for both say it's needing unlinked from the other. Continue to send me in circles
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Thank you for reaching out to us @user_h3zlor! We’re regret to hear the representative did not inform you the rental equipment would need to be returned. Once the rental equipment has been returned, the text alerts should stop. For more inform
unused equipment
Hello, I recently canceled my TV service and the person helping me said nothing about returning equipment. I am now getting a text every week asking to return equipment. How do I stop the texts. Thanks
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Good evening @user_r7a1s7, and thank you for reaching out on our Community Forums, we're sorry to hear about your frustrating experience and are happy to forward the feedback. We can get a credit applied for the time you were without service, rest as
Over 2 weeks during the holidays with no service over 9 hours of chat bots and people people transferring me the last hour alone
I need this resolved in the next 24 hours or else I will send all the screenshots of your support staff to the local and national media and plaster it all over social media. All I wanted was a service that I've paid for it. Now you're trying to bill me for 2 weeks without service. This is uncalled f
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Over 2 weeks during the holidays with no service over 9 hours of chat bots and people people transferring me the last hour alone
I need this resolved in the next 24 hours or else I will send all the screenshots of your support staff to the local and national media and plaster it all over social media. All I wanted was a service that I've paid for it. Now you're trying to bill me for 2 weeks without service. This is uncalled f
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Customer Service
unused equipment
Hello, I recently canceled my TV service and the person helping me said nothing about returning equipment. I am now getting a text every week asking to return equipment. How do I stop the texts. Thanks
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Customer Service
I am sincerely sorry for the miscommunication and the runaround you’ve experienced. It is incredibly frustrating to be told one thing online, only to have a different experience when you take the time to visit a store in person @Eazydeazy. @EG
Xb10 availability
I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve
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Xfinity phone line
Can I keep my xfinity mobile line if I need to cancel my xfinity internet?
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Devices
Thank you for the information @user_c0eade. If you purchased the device back in November, the watch may be paired to your personal device as we did not release standalone Smartwatch Data Plans until a couple of weeks ago. Did you have an existing sma
Xfinity Support
Today 12/28, I am experiencing the exact same issues since Christmas Day. The Apple Watch was a gift my my child. This has ruined his Christmas. The watch is paired to another phone so I have no cellular. This is impossible because I only have 1 phone in my household.
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Howdy user_qktsk3 👋 I hope your weekend has been going well for you, and even more so want to thank you for joining the Xfinity Mobile family recently! We really did have some killer Black Friday deals, so I’m glad you were able to take advant
Mobile Black Friday promo not being honored
Hello, I purchased 2 new iPhones during the Black Friday deal ($1100 promo per device). I followed all of the requirements of the deal - purchased the new phones, traded-in old phones, and then upgraded our lines to Premium Unlimited. I’m only getting $231 per phone, which is less than if I didn’t e
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lag and packet loss
I’m seeing consistent packet loss and latency instability upstream of my local network in central MA, confirmed with repeatable testing on a wired PC. • Ping to my gateway (192.168.0.1) is 0% loss, sub-1 ms. • Ping to 8.8.8.8 shows ~4% packet loss with intermittent timeouts and jitter. • Traceroute
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Your Home Network
Good evening @user_rwvcvm, and thank you for reaching out on our Community Forums with your TV connection issues. I see that you stated you cannot connect through the HDMI port. Have you tried swapping HDMI cables? Are you using a Samsung Smart TV?
My TV will NOT connect to the Xfinity through the HDMI port.
No connection to Xfinity through the HDMI port!! What is the solution. No Xfinity for 2 days. Can get channels through Samsung.
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Thank you for reaching out to us @user_itcbne! I noticed you have also sent us a DM. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future
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Slow Internet
Hello, Can someone help me with my internet service? I am paying for 1.2 Gbps and I getting less than 20mbps while being hardwired via ethernet cable. I have restarted the router multiple times without improvement.
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