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Hi @GrannyW, as someone that likes to pop in on my data usage I certainly understand your frustration here. I typically check the data usage via the Xfinity app because it is a little quicker. I'm pretty sure the first time I have attempted to use th
Question about getting bandwidth usage information
Hello once again! I appear to be stuck, once again. I don't know why this is so problematic but it is. ALL I want to know is how much bandwidth I used last (the previous) month. We're in May now, so I want to know how much bandwidth I used in April. Last month, I wanted to know how much bandwidth I
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Hi there, @user_62tc39. Thanks for reaching out to us here on the Community Forum. We appreciate you being a member since 2018 and can understand wanting to look at lowering your bill. We would be more than happy to check and see what options may be
Looking to Lower My Bill
I've been a customer since 2018, and my bill has increased significantly over the years to now over $200/month. I need to see what's available to lower my bill. I need to keep my internet speed, but can remove the cable package if that will help lower costs.
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Hello @user_620lvh, thanks for your comment. Beginning May 1, partial credits will start being applied for customers in affected areas who have the Broadcast TV Fee listed on their statements. Eligible customers will receive a credit on May 1 or on t
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_6xak3d, I am sorry to hear you are not happy with Yahoo Mail. Were you able to try the expert Again's suggestions?
new email complaint
I have migrated to the new yahoo email. And at the least the new email at yahoo is pure [Edited: "Language"]. First are the adds you get sent. Under Comcast email never got an add. and you cannot delete the adds they stay in your inbox!!! Second When logging in there questions about how i log in and
Question
Excuse me, but if Comcast customers who PAY for their emails are denied help at Yahoo, that's bad. I assume we WILL be able to get help with email issues? I hope some admin will answer this. The address remains the same. I cannot change email I've h
Why does Xfinity keep censoring my emails?
I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir
Question
Unfortunately, the Yahoo Email that we are being lured (and ultimately forced) to take seems to be nothing but a bait-and-switch ploy to take more money away from estimated 30-40 million customers. The enticement makes it sound like there will be a
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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user_h5dupp Thanks for reaching out about the double payment concern. This certainly isn't the experience we want for customers when they make their payment, and we would be happy to look into why it happened. Can you send us a direct message w
I got double charged
I made an early payment on my Xfinity bill and it went through but it also still charged me on auto pay taking double my months payment
Question
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Lamar and his leaders. Thank you for choosing Xfinity!
Leave a review
I was beyond happy about the technician who fixed my Wi-Fi he was quick beyond sweet and I can tell he loved his work he moved so very quickly and he didn’t take long im beyond pleased with my Wi-Fi I wanna thank him so much for his help
Question
New TV plan
I would like to upgrade our tv plan to take advantage of the 300 hour dvr service but am having trouble finding what’s right for me. I want to keep my same internet speed/service but am not sure how to bundle to get best price. I tried using the online system, but it was going to increase my bill by
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Channels and Programming
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us. Thank you for choosing Xfinity!
6179 N Lincoln Ave, Chicago Xfinity experience
I am moving Internet and mobile providers and had a great time working with Mark. There were a few hiccups on the end of my current Internet provider but he was very helpful every step of the way! Would recommend this location and Xfinity to everyone I know, 10/10.
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Drop bury
I’d like to get the wire to my house buried. My neighbor is getting hers done.
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Customer Service
Looking to Lower My Bill
I've been a customer since 2018, and my bill has increased significantly over the years to now over $200/month. I need to see what's available to lower my bill. I need to keep my internet speed, but can remove the cable package if that will help lower costs.
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Billing
discontinuing service
pls discontinue service at my current address immediately
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Customer Service
Hello, @user_uh0v3m. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Repeated visits from technicians - Building is getting about 1% line speed of what we are paying for.
Comcast technicians have visited my apartment at [Edited: "Personal Information"] 5 times and stated my 1GB connection I am paying for dropping to 2MB about 3 months ago and that it was an "Outside problem" and needed a "line technician" or "maintenance supervisor,". I have called repeatedly asking
Question
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Miles and her leaders. Thank you for choosing Xfinity!
Thank You to MILES.
On 5/1/26 @11 am I spoke with a very COMPETENT WOMAN named MILES. She resolved my problem immediately !!!! I had called on 4/15 & 4/20 without Resolution. If you had more Capable Women as Miles your company would have a better financial outlook with more people becoming members. Thanks you MILES
Question
Hi there, @user_dt32yr. Thanks for reaching out to us here on the Community Forums. To cancel your NOW WiFi Pass, log in to the NOW Portal to turn off auto-renewal or cancel the service immediately. If you require further assistance you would need to
Canceled WiFi Pass [Edited]
I need to speak with someone about you canceling my Wi-Fi pass and I either speak with someone or [Edited: "Inflammatory"] [Title edited to remove personal information - email address]
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Accepted Solution
Don't waste your time chasing false expectations. They'll offer you the same deals you can see for yourself in your private area.
albi_c
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Request for bill review and retention discount
Hello Xfinity Support Team, my monthly internet bill increased from $20 to $62 in 4 years. I have reviewed the plan-change options on your website but none of them meet my needs. I am not interested in streaming subscriptions or a faster line; I only want a lower monthly price. Could you please revi
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