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Thanks for the update. I am sorry the address you gave us has NOW internet service. Should we be looking at another address?
Bridge mode Xfinity now service
Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.
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user_ilrdle It is a current box, you can check out all of our X1 Boxes here. Our other models 4K options if you do have a 4K capable TV that may be something to look into. A slow connection may be an issue with the box connecting to your home network
Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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Sent. Still not getting a response or updates. This while being blocked from chat and phone options due to outage.
Can’t cancel during an outage?
Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also
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user_18non3 We can escalate your situation to the Xfinity Mobile Escalation Team to ensure everything is set up correctly for you. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary•
Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution
Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold
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Some of the troubleshooting steps I have taken: - Modem has been restarted multiple times. - Modem was connected/added as a device to my account. - Speed tests have been done on multiple devices using multiple different apps, so it does not a
Download speed now at 9 Mbps
Would this be considered a reportable outage? Planning to notify my property manager in case other units in my building are experiencing the same issue, has been 2 days now. Some additional information from speed tests: Download speed: 9.28 Mbps Upload speed: 40.7 Mbps Idle latency: 12 Download late
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Roku saying I don’t have a subscription but I pay every month
My stream isn’t working on my roku tv it’s saying I don’t have a subscription but I pay every month??
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Xfinity Stream App
Hello! I appreciate you being an active member of our community with your post, and we're here for you! As someone that works form home myself, I know exactly how frustrating it is to be without service as I need it most. Above all, we never want to
Can’t cancel during an outage?
Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also
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Hey there, @user_vw3fmz, thanks for reaching out through Xfinity Forums regarding your channel concerns. I can understand how frustrating it must be to go several days without being able to watch the channels you’re paying for. When you tr
I need customer service
Could you please connect my television to my regular channels that I am paying for right now? So I can watch TV like I've been for the past 4 days. I have not been able to see my service
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Overage useage
To Whom It May Concern at Xfinity, I am writing on behalf of our father, who currently receives service through Xfinity. Last month, his bill exceeded $400, whereas his usual monthly bill is approximately $20–$40. Our father has early-onset dementia and lives alone. We are unsure whether he may have
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Plan
Hey @user_memcby, Thank you for visiting our official Xfinity Forums Community support page. If you are receiving messages, you may have some equipment that is not in use. Have you had someone review the account with you and go over the assigned equi
I'm being asked to return a TV box; didn't get one to begin with
Last month I cancelled my Xfinity internet plan. I keep getting calls and texts asking me to return equipment. I had my own modem/router. When I call Customer Service, they state that I have a TV box for streaming services. I don't have one and don't remember ever getting one. I asked for details, t
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Hello, and thanks for reaching out here on the community forums, user_wwp50f! I'm sorry to hear your picture is pixelating when watching sporting events. To confirm, is this only occurring during live events, or have you noticed if it happens during
How can Xfinity continue to deliver live TV RT hat it as set top boxes can’t decode cleanly?
Whenever I watch sports, like football, soccer, golf, basketball, whenever the best action occurs, the decoder can’t handle the higher bit rate data streams. Whenever there is action I really want to see. I get blocking artifacts that make it impossible to see. I’ve recently replaced my set top box
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Thank you for your help James. Our DVR box is an XG2v2; it works OK but is often seems a little slow to respond. Is this one of the newer units?
Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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Hello user_l0eecp thanks so much for wanting to leave that positive feedback! You can recognize a great experience in whichever way works best for you. Social Shout-Outs: Tag us @xfinity, onX - Formerly TwitterInstagramTikTok Inc
Survey request
I'd like to do a positive feedback survey for the person who helped me today how do i find a survey?
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Download speed now at 9 Mbps
Would this be considered a reportable outage? Planning to notify my property manager in case other units in my building are experiencing the same issue, has been 2 days now. Some additional information from speed tests: Download speed: 9.28 Mbps Upload speed: 40.7 Mbps Idle latency: 12 Download late
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Your Home Network
So, got the same information from Xfinity directly as I had assumed. NO, not for NOW service. [Image Removal: "Personal Information"]
Bridge mode Xfinity now service
Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.
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Trouble hooking
I can't hook the now box up to my new Roku TV. I put the password in and it doesn't hook up. I need help with this!
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Channels and Programming
Written $40 internet-only quote not honored after exhausting support runaround
I need an official employee to review a written internet-only quote and help resolve it entirely through written messages. An Xfinity chat agent quoted 300 Mbps internet-only for $40/month for 12 months, then $70/month, with bank autopay, the gateway and unlimited data included, no contract, and no
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Billing
Hello user_174869, thank you for your post. I had a similar issue this past weekend, and I had to find the link to sign in through my provider. That got me in.
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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user_zkj8ps Thank you so much for reaching out for help with this install fee. I completely understand why seeing a charge you were not expecting would be concerning, and I appreciate you giving us the opportunity to clarify what happened. We strive
Disputing $100 Installation Fee – Charge Never Disclosed
I am formally disputing a $100 professional installation charge dated September 15, 2026, and requesting a full refund or account credit. When I moved into my apartment, I chose Xfinity under the understanding that the apartment was already equipped for Xfinity service. However, when I attempted to
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Moved here.
EG
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Getting charged for a Storm Ready modem after disconnection that the store took
So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s
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