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My service is down
My business internet service is down and I can't reach anyone on the app, the website or the support phone number.
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Your Home Network
Urgent: Backend Web Cart Glitch Inflating Estimated Bill to $546.07 / Request to Purge Pending Cart
Hello, I am writing to request an executive escalation regarding a severe technical glitch on the Xfinity account dashboard that frontline customer support is unable to view or resolve. The Issue: While logged into my account, I accidentally clicked a promotional link/button that added unauthorized
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Billing
Credit
I was without cable tv from Thursday 17July until Xfinity employee came on tuesday 21 july. So 5 days with no tv and all I got was a $17 credit
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Channels and Programming
I am new to this post and I have been experiencing these issues for a month now! I never had an issue until I changed to with ads! Now I can’t even watch it! I’m so frustrated and ready to cancel Disney Plus altogether! I called Disney Plus support a
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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How to cancel the free peacock on my Xfinity
This is day two trying to resolve issue. I have free Peacock TV with Xfinity however I just signed up for a bundle with Apple TV & Peacock plus but it won’t let me access the Peacock plus because it refers me back to my free plan. How can I get the automatic sign in removed so I can access the new p
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Plan
user_tn0o88 thank you for using the Xfinity Community Forums page to reach out today. Comcast.net emails are in the process of being converted to Yahoo email. You can find more information regarding the transition here: https://www.xfinity.com/suppor
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Trade-in cancel
My trade-in was canceled with no reason given. The status won't load online, customer support isn’t able to give me details, and Assurant's phone menu hangs up on my number. Whats the best solution at this moment?
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Devices
Thank you for reaching out to our team with your question on the purchased content. If you transferred your service that content would automatically transfer over to a new account.
Transfer purchased movies to new Xfinity stream account
How to transfer purchased movies to new Xfinity streaming account
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Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
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Network
In order to change your Xfinity ID Username, it would require creating a new one, and then if you wanted you could delete the old one. Here is some information on how to do so. Please let me know if this helps.
Change my xfinity ID username to something else
Please give me a link to the page where I can do this. I have tried your AI agent and it keeps thinking it is a password issue and it is not. I want to change the username from the old one to a new one. That is all.
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My upload is provisioned at about 5 Mbps
I have my own modem, a Netgear CM600. My upload is provisioned at about 5 Mbps, but my plan supports substantially more — I measured 170 Mbps upload on the Comcast gateway on this same line recently. I'd like someone to check the service configuration file being served to my modem's MAC address and
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Your Home Network
Good afternoon user_07rw8c. I can assure you this is not the experience we want for you. We do appreciate you being a loyal Xfinity member. I would be more than happy to review your account. Please send us a direct chat message with your full n
Xfinity is horrible and don't care
The pure incompetence of their training and billing department. They had me on the phone for a week work no resolution just to tell me they couldn't accept my payment due to me making a payment with 3 cards. They then proceed to cut off my services after they told ME!!!! they were going to have me r
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user_zfvgsi Have you already received your Xfinity gateway? You can find the most convenient Xfinity service center here: https://www.xfinity.com/local/store-offers and be sure to schedule an appointment to save time waiting in line in case they happ
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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Xfinity is horrible and don't care
The pure incompetence of their training and billing department. They had me on the phone for a week work no resolution just to tell me they couldn't accept my payment due to me making a payment with 3 cards. They then proceed to cut off my services after they told ME!!!! they were going to have me r
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Customer Service
user_ej27x9 Perfect, and have you tried a different browser to see if you can replicate the issue?
All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
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XB8 Bridge Mode Upload Speed Bug
Hello, I recently upgraded to the 2 Gbps (Gigabit X2) plan and received an XB8 gateway. Whenever I switch the XB8 to Bridge Mode so I can use my own router, the gateway gets pushed an incorrect legacy boot file. My speeds instantly drop to 1.4 Gbps down and 40 Mbps up because it fails to lock onto t
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Your Home Network
@user_qaacom We would like to look into this for you further, Please send us a direct message How to Send Us a Direct Message*:(*Note: Never send a direct message to us unless requested by us.)Click "Sign In" if necessary.Click the "Direct Messaging
Cannot join xfinity rewards
It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
No internet, tv, or home phone
This has been an ongoing issue for more than a week. 3 different service calls have been booked. Nobody shows up and there’s no communication. Gateway was replaced and service was better for a few hours but gone out again local office just keeps scheduling techs that never show up. Closest available
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Hi @user_2a9b63, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear that you were able to get your services fixed and restored. With the credit received, that would be for the time without services. We do not
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Credit
I was without cable tv from Thursday 17July until Xfinity employee came on tuesday 21 july. So 5 days with no tv and all I got was a $17 credit
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