Xfinity Community Forum

When will I receive a refund and or credit to my account due to Xfinity no longer honoring our contract by not providing access to ABC. I'm not going to purchase an antenna, Hulu or anything else. I am already paying you people for this

Rosedale1

commented

1 hour ago

to the conversation:

9

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

0

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Cancel home internet

I’m selling my home. Internet no longer needed

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@cableuser6 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays&nb

XfinityThomasC

replied

1 hour ago

to the conversation:

0

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

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All of a sudden, we lost our CBS station in Nashville with some sort of lame explanation about contract negotiations. I have been a Comcast member for almost 28 years and have thought about cancelling several times as your monthly fees are so high.

user_banji9

commented

2 hours ago

to the conversation:

3

U

Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

@user_2cezfv Once you sign in, in the upper right hand corner you should see the direct messaging icon. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message” icon (upper r

XfinityOrlandoM

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2 hours ago

to the conversation:

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Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

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mjpm1 Thank you for reaching out, and sharing your feedback. You can learn more about the programming agreement here: E. W. Scripps Programming Agreement Expired

XfinityMartyR

replied

2 hours ago

to the conversation:

0

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

Hey there, @Greenwolff! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That certainly is not the experience we want for our customers at all, we want to ensure the connection is stable and able to connect at all.

XfinityAdrienne

commented

2 hours ago

to the conversation:

0

G

2.4Ghz network will not connect

I have split my networks successfully. However, my 5Ghz network is too week to connect my devices upstairs. My Xfinity router is down stairs only 10-15 feet away through the floor\ceiling. And, the 2.4Hhz network will not connect at all. When I click on the 2.4Ghz network, it shows "connecting" for,

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@XfinityQuemekia Sorry for the late reply but I have attempted this multiple times and I just attempted again. Still my port does not show up and will not let me create a new one as the device I am using (My PC) still says it has an active port runni

user_tr4pdc

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2 hours ago

to the conversation:

0

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Open Port for Port Forwarding isnt appearing

I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is a

Question

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I'm now on my desktop and not seeing an option to direct message. can you provide an email address, please.

user_2cezfv

commented

2 hours ago

to the conversation:

0

2

U

Fix monthly bill

Fix monthly bill. Has been wrong for 5 months.

Question

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Cancel home internet

I’m selling my home. Internet no longer needed

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Customer Service

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I already stream most of everything I watch. The only reason I’ve kept Comcast these past few years is because I like being able to DVR some ABC shows. I signed a contract with you people and I’ve already paid for what I am not receiving now. I want

mjpm1

commented

2 hours ago

to the conversation:

2

U

Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

@robert_b18 If you're 2 step authentication isn't working because of the preferred e-mail address or phone numbers that you have on your account that you no longer have access to. You might want to reach out to our customer security assurance team to

XfinityOrlandoM

replied

2 hours ago

to the conversation:

0

R

Cannot Log-in to Comcast email

I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider

Question

That is great to hear @uo7. Let us know if there are any issues with the new equipment.

XfinityJeff

replied

2 hours ago

to the conversation:

0

Xb7 upgrade

How do I go about upgrading my old modem. The website says Xfinity pro will add it. It just loops to an AI chat with 0 help that bounces me back to the app. 1.2 Gb speed Internet with a very old outdated Motorola modem.

Question

Greetings @user_17ixxj, and thanks for posting to the Xfinity forums. Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Plea

XfinityJeff

replied

2 hours ago

to the conversation:

0

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

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slow service -

Note: I have also posted this publicly on r/Comcast_Xfinity. I can be reached at [your phone number]. I am a customer on the Xfinity 1200 Mbps / 30 Mbps upload plan in the Beverly/Gloucester, MA area (North Shore) and I am consistently receiving significantly below-plan speeds. Current measured spee

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Your Home Network

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Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms

XfinityBenjaminM

replied

2 hours ago

to the conversation:

0

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

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International Service Charges

I was in Bali from 2/26/26 to 3/10/26. I purchased an eSIM card from Nomad specifically for that trip to cover my data issues instead of using Xfinity. I followed all the instructions and ensured that Xfinity data was turned off and my new eSIM was being used. I am reviewing my invoice from 1/10 - 2

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Plan

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Good morning @alfa73, and thanks for your feedback. Hopefully this issue gets resolved quickly and those channels returned.

XfinityJeff

replied

2 hours ago

to the conversation:

0

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Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

user_3ulwm1 Hi there, we completely understand where you’re coming from, and we really appreciate you taking the time to share this, especially after being with us for over 20 years. That kind of loyalty truly means a lot

XfinityAirelle

replied

2 hours ago

to the conversation:

0

U

Scripp’s

We are deeply disappointed that Scripps and Xfinity have failed to resolve your contract dispute. Every day this drags on, you are not just losing a channel — you are losing customers. Our loyalty to both of your businesses is not unconditional, and this standoff is testing it. Respected companies d

Question

user_3kcxib Hi there! Our team will be happy to look intot this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the to

XfinityAirelle

commented

2 hours ago

to the conversation:

0

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Installment charge

I’m looking at my bill and I have a charge for 91.33

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