user_e0qmf0 The number to reach our phone agents is 1 800 Xfinity (1-800-934-6489). We are also experts in all thing Xfinity here, and happy to assist at any time. If you would like me to assist, please let me know.
I have been calling the xfinity number for the past 3 days, no one answers!! no option to connect with technical support, no one answer in customer service (agent) to pay the bill via tele as being told that i need to sign in via text message...when i try, i am being told a security verification code will be send to my email - i never DOES or did send it. I have tried multiple times and never received the email with the code. There is no one to talk to at customer service, billing or technical support. What is going on with xfinity????
Hi there, @user_6sh2g1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are experiencing trying to get assistance. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_niehmq Hello, and thank you for reaching out via our Xfintiy Community Forums. I'm truly sorry to hear you've had such a frustrating experience with your billing and getting in touch with us. That's not the experience we want for our customers. I'd like to help. Please tell me more about the billing issues you're facing and the services you believe you were charged for but didn't receive. I can also look into why your previous messages and calls weren't answered.
To get started, could you please send me a direct message with your full name and service address? Once I have that, I can access your account and work towards resolving these issues for you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_niehmq no kidding . I’ve been transferred for 1 hr back and forth. An hour just today.
Internet issues for a month. A new modem and service tech didn’t solve anything. Forum Moderator just basically reverts you back to the XFINITY app chat. It’s a never ending circle to get actual help. How about they reach out to us personally and find out how we can solve this, instead we get sent back to the infinite wait loop
I hope you got to an actual person. I am having the worst customer service experience at the moment. About 1hr of waiting and being transferred back and forth (just today) Intermittent Internet issues for a month, a new modem and service tech didn’t solve the problem. This happened last year, but never this long. Comcast needs to do a lot better. Internet just dropped again as I’m writing this.
@user_dul51t Thank you for connecting with us about your experience concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
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2.4K Messages
25 days ago
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user_niehmq
Visitor
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3 Messages
16 days ago
This is the worst company out there.
Billing for things didn't receive
Never responded to my messages or phone calls.
2
user_dul51t
Visitor
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2 Messages
18 hours ago
I hope you got to an actual person. I am having the worst customer service experience at the moment. About 1hr of waiting and being transferred back and forth (just today) Intermittent Internet issues for a month, a new modem and service tech didn’t solve the problem. This happened last year, but never this long. Comcast needs to do a lot better. Internet just dropped again as I’m writing this.
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