Visitor
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1 Message
Can't access my account
I recently subscribed to Xfinity because I'm moving into an apartment where Xfinity has been used in the past. I made the incorrect assumption that my apartment already had a modem, so I bought the plan and ordered it without a modem. After touring the apartment, I realized I needed a modem and decided to attempt to get it through Xfinity, however I had to jump through hoops to get one. Eventually I "switched" my plan to the same exact plan but ordered the xfinity modem with it this time, but now I can't access anything on the xfinity site. I just want to know if my order went through or if I still need to order a modem. I'm thinking I maybe cancel my order and then reorder everything but I don't know... please help!!
EG
Expert
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111.7K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.7K Messages
1 month ago
@Gkrebs I can help!
Can you please direct message me your first and last name along with your full service address so that I can assist with your account and modem concerns.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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