U

Visitor

 • 

4 Messages

Tuesday, July 8th, 2025 10:37 PM

Xumo app on x1 is not working for favorites

Using the Xumo app on my x1 box is not working.  I have a network setup as a favorite and when I access i, it times out without bringing up the network content to watch on demand.  If I use the app on my iPhone/tablet is works as it should.  I contacted Xumo directly and they said it had to be Xfinity that corrected this issue as it is an app on their box.

I went to Xfinity store and they said to replace the box, which they did and the issue was not corrected.

Official Employee

 • 

2.3K Messages

2 days ago

user_df25b4 I'm sorry to hear about the Xumo App not working on the X1 Box. This is not the experience we would like you to have, and we'd like to help troubleshoot. When you try to launch the app, are you getting a specific error message? What do you mean by "network set up as favorite"? 

 

Visitor

 • 

4 Messages

24 hours ago

You select a channel as a favorite, then you can access the channel when you select networks the channel shows up first as your favorite.

 when you select the network the shows show up to be able to be selected for on demand viewing.  This is not happening, it just times out.

Official Employee

 • 

1.6K Messages

What is the network that you have saved that you are trying to launch? Does this happen with other content?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here