Same old story with the quiet price increase and the change in service. The inability to control it and change it. Will it ever end? I need

Dear Xfinity Customer Support / Loyalty Department,

I have been a loyal customer of your company for over 25 years — since the days of Road Runner, which was eventually acquired by Comcast and transformed into Xfinity.

I am a 63-year-old citizen living on a fixed income. For the past few years, I have struggled with frequent and unexpected price increases, lack of transparency in your plans, and the inability to select reasonably priced internet options through my account.

In January 2024, I was offered the Connect More plan for two years at a reduced rate, thanks to the Affordable Connectivity Program, paperless billing, and auto-pay discounts. After the federal ACP ended in May 2024, my bill increased again, and I had to spend hours through chat to secure another plan — a downgrade to the basic Connect plan, which still met my needs perfectly (100 Mbps). I do not require more than that. I use my own equipment, I only need internet, and I have over 30 years of IT experience to know exactly what I need.

In June 2024, I was successfully moved to the Connect plan at $20/month. I assumed this would last 24 months — like my previous offer — but I was recently shocked to find my July 2025 bill increased to $34/month without any clear explanation. My online account shows that the plan itself has been re-priced, and no regular discounts are visible, aside from a vague "Loyalty Discount."

This is unacceptable. Furthermore:

• I am unable to see or switch to cheaper plans via my account.

• I have confirmed that much cheaper promotional plans are available for new customers at my address, but they are blocked for existing users.

• I have reached a point where navigating these systems and chats is exhausting for me.

• The inconsistent pricing and constant need to fight for fairness is deeply frustrating.

I respectfully asking the following:

1. Please reinstate my $20/month Connect plan (or equivalent speed/price combination). Cant afford higher due to serious life circumstances, age and health issues.

2. Please honor that pricing for at least 24 months.

3. Please stop blocking access to lower-tier plans for loyal customers like me.

If Xfinity is unwilling to accommodate these fair and reasonable requests, I will consider filing a complaint with the FCC and my state’s Attorney General regarding discriminatory pricing and lack of transparency.

Thank you for your attention. I look forward to a swift and fair resolution. Sincerely, Alex