It is a violation of the rules of this forum to DM without being invited. If you start randomly DM'ing without being invited to do so, you could have your account suspended or even removed.
We do not have an email to send complaints but if you post your issue in the most appropriate forum a Corporate Official Employee should respond to your post.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_u85yqx Thank you for stopping in for help! As @Again stated, sending us a DM or direct message before asked is against our Forums' guidelines. Feel free to create a new post with details on your concern so we can better assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_qb02rv , can you clarify what you are trying to unsubscribe from?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Greetings, @user_svn9og! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
NoNoBadPuppy
Problem Solver
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717 Messages
23 days ago
It is a violation of the rules of this forum to DM without being invited. If you start randomly DM'ing without being invited to do so, you could have your account suspended or even removed.
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XfinityJon
Official Employee
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383 Messages
21 days ago
Good afternoon user_u3yub1. Did you have a specific concern we could assist you with?
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user_qb02rv
Visitor
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2 Messages
21 days ago
Do you have Corporate email to send complaint?
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user_u85yqx
Visitor
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1 Message
17 days ago
posting to enable direct messaging :-|
2
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user_qb02rv
Visitor
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2 Messages
17 days ago
How to unsubscribe? How to unsubscribe?
1
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user_svn9og
Visitor
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1 Message
1 day ago
Also posting to get Direct Messaging enabled so I can cancel internet service.
1
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EG
Expert
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112.2K Messages
9 hours ago
@user_svn9og
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
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